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Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Onboarding Operations Specialist (L1). About the job Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Log customer interactions and tag/categorize issues accordingly. Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Respond to and action incoming carrier partner notifications. Quickly and confidently triage complex issues to the Level 2 team. Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas. Work independently to troubleshoot/determine resolution for issues across the entirety of your team's domain. Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. Experience Required: 1 - 3 Yrs*( depending on candidature) Strong technical background need not apply Previous experience into Advanced Email writing, handling international escalations(voice, chat and email) International stakeholder handling Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded Previous experience into doing root cause analysis Ready to take up additional tasks depending on requirements You’re empathetic and customer centric to the core. You’re a clear verbal and written communicator. You’re introspective and committed to continuous self-improvement. You’re capable of learning quickly and mastering complicated systems. You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. You’re able to complete tasks in core areas within SLAs Desired: Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Abu Dhabi, UAE; Hong Kong SAR About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. About the Role Bybit is seeking an Asset/Wallet Operations to join our local finance/operations team. The Specialist will oversee the operation and administration of digital wallets, safeguarding crypto assets while balancing operational efficiency. Key Responsibilities Operate, manage, and administer hot/warm/cold wallets, ensuring security, compliance, and efficiency. Execute and oversee cryptocurrency transactions: payments, transfers, deposits, withdrawals. Manage wallet rebalancing across different types of wallets according to company policy. Facilitate cross-chain transactions and interoperability between blockchain protocols. Reconcile wallet balances and transactions regularly; investigate discrepancies. Develop and maintain SOPs and policies for wallet operations. Ensure compliance with regulatory standards and implement security best practices. Liaise with auditors, regulators, and internal teams regarding wallet operations. Perform other duties as required. Key Requirements 3+ years of relevant experience in digital asset operations, custody, or crypto wallet management. Bachelor’s degree in Finance , Computer Science, Information Technology , or related field . Deep understanding of blockchain, smart contracts, and DeFi/Web3 projects. Hands-on experience with wallet operations (custody, hot/warm/cold wallets, multi-signature, MPC, exchanges). Strong knowledge of crypto security protocols and best practices. Required to work five days per week, including Saturdays and Sundays, with three working days between Monday and Friday and two weekdays off. Professional fluency in English is required. Mandarin Chinese is preferred but not mandatory. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Abu Dhabi, UAE About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. What You’ll Do Develop and maintain risk frameworks, assessments, risk appetite measures and controls for regulated digital asset businesses. Oversee market surveillance, investigate potential market abuse and coordinate escalations and regulatory reporting with Compliance and Legal. Improve surveillance systems, monitoring scenarios and alert thresholds, ensuring effective data coverage and investigation processes. Lead risk and surveillance workstreams for VASP and equivalent licence applications, including regulatory documentation, regulator engagement and operational readiness. Report key risks, surveillance findings and remediation progress to management and boards. Partner with internal teams to assess new products, business changes and jurisdictional expansion. What You Bring At least 5 years of relevant experience in risk management, market surveillance or regulatory oversight within a digital asset business or regulated financial institution. Hands-on experience investigating trading activity, with a strong understanding of market abuse, market microstructure and order books. Experience developing risk frameworks, governance documentation and management reporting, and supporting licence applications or regulatory reviews. Familiarity with digital asset products, exchange operations and regulatory expectations for licensed businesses. Strong analytical, investigative and communication skills, with the ability to work independently and collaborate across teams. A degree in finance, economics, law, risk management or a related discipline, or equivalent professional experience. Preferred Qualifications Experience with surveillance platforms such as Solidus Labs, Nasdaq SMARTS or Eventus. Working knowledge of SQL, Python or other trading data analysis tools. Experience supporting regulated entities or licensing projects across multiple jurisdictions. Relevant professional qualifications, such as FRM or CFA. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Customer Success Manager on Twilio’s Twilio team. About the job At Twilio, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market. The Customer Success Management team at Twilio is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Twilio, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us. As a Customer Success Manager, Strategic accounts you will be at the forefront of driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for! Responsibilities In this role, you’ll: Ensure customer success by driving full value realization of the Twilio platform. Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy. Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing. Cultivate strong relationships with IT, engineering, and development teams to drive engagement. Identify and expand opportunities to deepen customer engagement and account growth. Collaborate with internal teams to optimize implementations and resolve complex technical challenges. Build and nurture new stakeholder relationships to unlock expansion opportunities. Partner with Sales on account renewals and expansion strategies. Analyze your portfolio to prioritize high-impact risks and opportunities. Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts. Become a Twilio platform expert while staying current with industry trends in data and analytics. Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 4–6 years of direct experience in Customer Success, Account Management, or Strategic Account Management within a B2B technology or SaaS organization. Experience managing significant customer relationships and portfolios representing $5M–$15M+ in annual recurring revenue (ARR) preferred. Proven experience working within or supporting Fortune 500 companies or similarly large organizations. Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success. Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organizations Intellectually curious, asks critical questions, and challenges ideas for better solutions Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics. Excellent communication skills for engaging executive stakeholders through presentations and discussions. Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients. Strong collaboration and influence skills to align internal teams and external stakeholders. Thrives in dynamic environments, adept at creating structure and processes for high-impact customers. Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions. Passionate about leveraging data and technology (e.g., analytics, APIs, SQL) to drive business outcomes. Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $XXX,XXX (Developing Minimum for Tier 3) - $XXX,XXX ( Mid for Tier 3). Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $XXX,XXX (Developing Minimum for Tier 2) - $XXX,XXX ( Mid for Tier 2). Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $XXX,XXX (Developing Minimum for Tier 1) - $XXX,XXX ( Mid for Tier 1). This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until November 15, 2026  but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote (Canada) Workplace: Remote BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. ABOUT THE TEAM The tax team sits inside Finance and looks after Wealthsimple's own corporate tax position. We're deliberately building out specialist tax functions: one lane owns direct tax, another owns transfer pricing and international tax, this role will own the indirect tax lane. The team is small, the entity group isn't, and we're putting in place the review and documentation discipline that investor-grade reporting depends on. If you'd rather set a technical standard than inherit one, this is a good moment to join. In this role you'll be responsible for: - Manage the end-to-end indirect tax compliance (GST/HST, QST, PST) across all applicable jurisdictions, ensuring accuracy and compliance with statutory deadlines - Support month-end and quarter-end close, including review of tax accruals, account reconciliations, forecasts and variance analysis - Manage multi-jurisdictional tax registrations and nexus monitoring, adapting to fast expansions into new product lines and geographic markets - Manage relationships with external tax authorities, including preparation of audit responses and correspondence with CRA and provincial agencies - Monitor indirect tax legislative and regulatory developments and assess the impact on the organization - Maintain and improve internal controls, tax policies, and compliance procedures - Collaborate with Finance and technology teams to ensure accurate tax coding and support systems and process improvements, including AI automation initiatives - Identify and pursue ITC and ITR recovery opportunities; conduct risk assessments to surface and remediate material exposures - Provide indirect tax research and advisory support on new business initiatives, including product launches and corporate transactions Skills you'll bring: - CPA designation required; completion of the CPA In-Depth GST/HST Program or equivalent indirect tax training preferred - 5–7 years of indirect tax experience, with exposure to both public accounting and public company industry environments preferred - Strong technical knowledge of Canadian indirect tax regimes including GST/HST, QST, PST, RST - Practical experience with financial institution (FI) and Selected Listed Financial Institution (SLFI) indirect tax rules, including the Special Attribution Method (SAM), is required - Solid understanding of cross-border and imported supply rules - Excellent tax technical and research skills, with the ability to balance commercial objectives and tax risk exposures - Proficient with tax software, ERP systems and AI technology (e.g. Netsuite, Claude) - Strong analytical, organizational, and problem-solving skills - Detail-oriented and communicates well - Corporate income tax knowledge is an asset WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year* ✈️ 90 days away: work outside Canada for up to 90 days per year* 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. *Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Location: Abu Dhabi, UAE About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Role Overview Own the full lifecycle of our fiat risk control products, covering fraud prevention and AML across high-frequency fiat deposit, withdrawal, and payment flows. The focus is on the underlying risk mechanisms: how transactions are screened, scored, held, and released in real time. Combine risk insight with business needs to plan, design, iterate, and optimize an efficient, intelligent risk control system that protects the platform without adding unnecessary user friction. Key Responsibilities Risk Mechanism & Product Design Own the roadmap for fiat and payment risk control systems, including transaction monitoring and fraud detection Design and iterate on core mechanisms such as rule engines, decision flows, risk tiering, holds and releases, and automated interdiction Define the logic behind risk parameters (limits, velocity thresholds, triggers, escalation paths) and balance risk coverage against user friction High-Frequency Transaction Risk Design controls that operate under high concurrency and strict latency requirements across fiat on/off-ramp, card acquiring, card issuing, and payment transaction risk control Work with Engineering on real-time data pipelines, rule execution performance, fallback and degradation strategies, and stability under peak load Detect and close gaps around abnormal patterns such as velocity abuse, account takeover, card fraud, chargebacks, mule accounts, and structuring AI-Powered Risk Control Capabilities Use AI to improve user conversion rates and reduce blockers in risk control flows Optimize risk-related communications delivered to customers during transactions Use AI to proactively guide users through document submission and identity verification, helping them resolve account restrictions or blocks imposed by risk controls Requirement Analysis & Product Planning Explore risk control requirements across business scenarios; combine industry trends and company strategy to set long-term plans and short-term iteration goals Produce high-quality PRDs that define functionality, performance, security, and other standards Delivery & Cross-functional Collaboration Lead prototype design and implementation; coordinate Technology, Data, Compliance, and Operations to deliver on time and at quality Communicate the value and usage guidelines of risk products, answer questions, and ensure risk strategies are implemented effectively across business lines Translate AML requirements into product capabilities, including transaction monitoring scenarios, sanctions and watchlist screening, and suspicious activity workflows Support audit and regulatory inquiries with clear documentation of risk logic Data Analysis & Optimization Continuously monitor product data and evaluate the effectiveness of risk strategies and product features Define metrics (false positive rate, interception rate, fraud loss rate, case handling time, decision latency) and drive data-based iteration Run back-testing and A/B validation before rule or model rollout Build feedback loops between case management, operations, and strategy tuning; support incident handling, root cause analysis, and post-incident reviews Requirements Bachelor's degree or above in Computer Science, Mathematics, Statistics, Finance, Engineering, or a related field 3+ years of experience in risk control product design, with familiarity with the risk control processes of at least one field such as payments, credit, or e-commerce; experience in high-volume transaction environments strongly preferred Has led complete risk control product design and launch projects Hands-on experience in risk strategy formulation, model building, and rule engine design Solid understanding of fraud and AML mechanisms: rule engines, risk scoring, transaction monitoring, sanctions screening, and real-time decisioning Familiarity with fiat payment flows, including card schemes (Visa/Mastercard), bank transfers, chargebacks, and payment fraud typologies Familiar with risk control technologies and tools (risk models, anti-fraud systems, decision engines) and the application of machine learning in risk control Strong data analysis skills: SQL and Python for data extraction, analysis, and visualization Able to discuss system design (latency, throughput, data consistency) credibly with engineers Familiar with financial regulations and regulatory policies, with a strong sense of compliance Strong logical thinking, problem-solving, communication, and coordination skills; able to drive alignment with Compliance and Operations Rigorous and responsible, with strong stress resistance in high-pressure environments Fluent English; Mandarin is a plus Nice to Have Experience at a crypto exchange, bank, payment company, or fintech AI knowledge is a plus for this role Knowledge of AML regulatory frameworks (FATF, MiCA, PSD2) is a plus Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Remote - Canada Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio's next Staff Mobile Software Engineer for Stytch, where you'll shape the next generation of identity and fraud prevention products. About the job We are currently building our talent pipeline with qualified candidates for future openings in this position. This position is needed to help scale Stytch’s core identity and fraud products as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity and fraud prevention experiences. You’ll build mobile SDK products that power authentication, fraud detection and prevention as well as emerging agentic identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact customer-facing features, and evolve our platform for Twilio’s scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale. Responsibilities In this role, you’ll: Build and own the mobile SDKs for Stytch’s identity and fraud detection platforms on Twilio—go deep on device internals for complex signal collection to improve identification of bad actors and ship new SDK surfaces powering core authentication flows, including agenting and non-human identity use cases. Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features. Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives. Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship. Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers. Improve production quality and resilience through strong observability, incident response and remediation. Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture. Qualifications: Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6+ years of professional mobile engineering experience, with deep experience in designing, building and maintaining mobile applications. Android development experience, fluent in Kotlin or Java. Expertise in mobile development ecosystems, frameworks, 3rd party libraries. Deep understanding of software engineering best practices, including monitoring, observability, and building maintainable systems. Experience making high-impact technical decisions and leading technical initiatives. A proven track record of driving technical excellence while keeping customer needs at the center of your work. Deep understanding of software engineering best practices, including monitoring, observability, and building for the long term. Exceptional communication and collaboration skills, with the ability to influence and align stakeholders. Bachelor’s degree in Computer Science or related industry experience. Excellent written and verbal communication skills. Schedule: ability to work non-standard, on-call rotation weekend and holiday hours. Desired iOS development experience. Familiarity with Kotlin Multiplatform, C/C++, Swift or Go. Experience building developer tools or SDKs. Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: $160,320 - $200,400.00 Target Bonus Percentage 10% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote (Canada) Workplace: Remote BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. Manager, Treasury Cash & Settlements Build something people love Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work. About the team The Finance team is where numbers become decisions. Within Finance, Treasury looks after the cash that moves through Wealthsimple every day — across a growing number of entities, currencies, and products. As we've expanded, so has the complexity of that job: more accounts to watch, more flows to move, more systems to keep working together. This role sits within Cash & Collateral Management and reports to the Senior Manager on that team. We're a small, high-trust group — embedded in the business, not reporting from the sidelines — and we hold ourselves to a high bar for both rigour and clarity. If you want your work to actually shape how the company operates, this is the place to do it. About the role Wealthsimple's cash operations have grown more complex as our product line-up has expanded — more entities, more currencies, more moving parts. This role exists to keep that complexity under control: owning the day-to-day movement and monitoring of cash, while also driving the automation work needed to make it scale. It's not a "keep the lights on" role. You'll be expected to build the tools and processes that make cash management faster and more reliable, not just operate what already exists. This role doesn't have direct reports today, but there's real opportunity to grow into people leadership as the team scales. What you'll do - Own the daily, business-critical money movements that power our products — making sure funds land where they need to, when they need to, across multiple entities and currencies - Manage short-term liquidity so there's always enough on hand to fund settlements and meet daily obligations, without idle cash sitting where it shouldn't - Analyze and forecast cash needs through detailed bank balance monitoring and flow-of-funds analysis — turning raw account data into decisions the business can act on, including intercompany funding requirements - Support new product launches by scoping their cash flow, settlement, and account requirements early - Scale and improve the systems we already use for cash management rather than just maintaining them — building automation for balance monitoring, transfers, and forecasting that lets the processes scale efficiently - Partner with product, engineering, and finance teams to keep cash operations in step with the business as it moves and expands Skills you bring - 5+ years of experience in treasury, cash management, or corporate banking operations - Experience managing cash positioning and forecasting across multiple entities and currencies - Strong understanding of banking infrastructure — account structures, payment rails, and settlement processes - Experience leading or contributing to the automation of manual treasury or cash processes - Advanced Excel and SQL skills, with comfort working with large datasets to drive forecasting and analysis - Experience working cross-functionally with product, engineering, or finance teams to support new product launches - Clear communication skills — you can explain cash and treasury mechanics to people who don't work in treasury Nice to have - Experience in fintech or a regulated financial services environment - Familiarity with treasury management systems (TMS) or ERP treasury modules - Exposure to building automation tools using scripting or low-code platforms (e.g., Python, SQL-based workflows) - Experience with intercompany funding structures or multi-entity treasury operations - Prior experience supporting new product launches from a cash or liquidity perspective WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year* ✈️ 90 days away: work outside Canada for up to 90 days per year* 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. *Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Location: Remote - EMEA Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Things You Get To Do: Primary responsibility for the daily monitoring and surveillance of all customer activity Primary responsibility for daily operational tasks including trading, new accounts, and cash management functions; Cryptocurrency trading executions and exceptions (errors, corrections, etc.) Assist with customer onboarding, including KYC and account approval Review of general ledger accounts, identify and reconcile account discrepancies Support the Anti-Money Laundering Program and investigations that result from suspected suspicious activity Proactively drive impactful changes across workflows, policies and tools Clearly communicate with internal and external partners in an effective, tactical, and insightful manner Ad hoc duties and projects as assigned Global remote location, core time around 9am to 5pm PT (working hours: 8 hours per day, holidays follow the US market holidays) Who You Are (Must-Haves): Excited about what Alpaca is building!! 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role Bachelor's degree or equivalent experience Familiarity with cryptocurrency, or a strong desire to learn Work effectively and supportively within a team environment as well as work independently Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment Must possess the ability to adapt to a rapidly changing business and regulatory environment Enjoys challenges and taking ownership of new responsibilities Inspired by Alpaca’s mission and enthusiastic about supporting our customer base and growing the platform Who You Might Be (Nice-to-Haves): Startup mindset for a fast-paced, high-growth environment Familiarity or interest in: FinTech, financial markets, cryptocurrencies, investing applications How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Phone Number specialist 1 About the job Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist II role is the second tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio. Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas. Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Respond to and action incoming carrier partner notifications. Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Willingness to work flexibly in rotational schedules. You have 2-4 years of experience working with global customers in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization. You have basic technical skills including basic SQL and an understanding of APIs and data analytics. You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. You are detail-oriented with great organizational skills and comfortable with ambiguity. You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner. You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust. You have good time management and organizational skills and are comfortable working under pressure. Desired: Hands-on experience in SQL, Looker, Tableau or similar data extraction and data visualization tools. Experience & understanding APIs and related technologies. Background in telecommunications is desired. Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Phone Number specialist 1 About the job Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist II role is the second tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio. Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas. Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Respond to and action incoming carrier partner notifications. Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Willingness to work flexibly in rotational schedules. You have 2-4 years of experience working with global customers in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization. You have basic technical skills including basic SQL and an understanding of APIs and data analytics. You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. You are detail-oriented with great organizational skills and comfortable with ambiguity. You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner. You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust. You have good time management and organizational skills and are comfortable working under pressure. Desired: Hands-on experience in SQL, Looker, Tableau or similar data extraction and data visualization tools. Experience & understanding APIs and related technologies. Background in telecommunications is desired. Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2. About the job This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures. Responsibilities In this role, you’ll: Work on support cases submitted by Wholesale providers. Resolve complex customer requests Assist customers with troubleshooting message deliverability issues and manage escalations with our Carrier partners. Contribute to existing documentation including to correct errors, the elaboration of details, updates to current standards. Speak with a customer on the phone in order to troubleshoot support issues or address questions. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. Work with your manager to surface customer problems to assist in process betterment. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree or equivalent work experience 3+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software Position requires flexibility in work schedule weekend, swing, and night shifts Positive attitude and ability to communicate with a wide array of stakeholders A firm understanding of the technology stacks common to the Web and telco ecosystem. Functional knowledge of general-purpose programming languages. Strong problem-solving and technical troubleshooting skills Ability to professionally and diplomatically address customer concerns and provide concise feedback. Ability to de-escalate tense/tough customer situations in a live environment. Excellent reading comprehension, listening, and writing skills. Desired: Previous exposure or knowledge of Twilio products. Coding experience in any language. (reading and debugging) Previous experience with JIRA or a similar ticketing system. Location This role will be remote and based in India (Karnataka, Maharashtra, Tamil Nadu, Telangana, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

CoinLedger is looking for a Crypto Reconciliation Specialist to reconcile client crypto histories, produce defensible tax reports, and advise clients throughout their cases.

- Own front-line support during your timezone hours, providing reliable overlap with the existing team (Saturday–Wednesday schedule). - Respond to and resolve customer tickets with clarity and care.

Location: United Kingdom; London Office Workplace: Remote The R&D team at Chainalysis is inspired by solving the hardest challenges and building products that establish trust in cryptocurrencies. We're a global organization that thrives on challenging work and doing it alongside exceptionally talented teammates. Our industry evolves rapidly, and our mission is to build a flexible, AI-driven platform that automates entity resolution, optimizes data labeling pipelines, and creates predictive models that identify illicit patterns before they escalate. Our data and solutions have been used to solve some of the world's most high-profile criminal cases and grow consumer access to cryptocurrency safely. Now, by pairing the industry's most trusted blockchain data with agents that reason, investigate, and act, we help our customers scale their workflows as the cryptocurrency economy becomes increasingly mainstream. Talent Acquisition at Chainalysis is a small, close-knit team that partners with leaders across the business to hire the people who will carry our mission forward. We share sourcing wins, market learnings, and process improvements openly, and we hold ourselves to a high bar for both results and candidate experience. We are hiring a Technical Recruiter to own and drive hiring for Engineering & Product roles in our EMEA locations. This is a high-volume, outbound-heavy role: you'll spend a meaningful portion of your time building pipeline through direct sourcing, identifying and engaging top engineering talent across AI, Crypto, and Fintech. You'll manage a full requisition load, move fast, and close strong candidates in a competitive market, with Software Engineering roles among your key hires. You'll work closely with hiring managers across our R&D teams as a talent partner who understands the business and delivers results. IN THIS ROLE, YOU'LL: - Build pipeline through proactive outbound sourcing, mapping the AI, crypto, and fintech landscape to find where strong Software Engineers work today - Develop creative sourcing strategies that go beyond LinkedIn InMails, including referral generation, community engagement, and direct outreach campaigns - Own the full recruiting lifecycle for R&D roles, from intake and sourcing through offer negotiation and close, across a high-volume requisition load - Deliver a thoughtful, personalised, and transparent candidate experience at every step while moving candidates through the process efficiently - Partner with R&D leaders to calibrate expectations, share market insights on talent availability and compensation, and flag risks early so hiring plans stay on schedule - Use data on pipeline health, conversion rates, and channel effectiveness to guide decisions, and champion diversity and inclusion in every search WE'RE LOOKING FOR CANDIDATES WHO HAVE: - 3+ years of full-cycle recruiting experience with a strong track record of hiring technical talent, such as Software Engineers, Data Scientists, Researchers, and Product Managers - Demonstrated outbound sourcing ability: you build your own pipeline through direct outreach and do not rely on inbound applications to fill roles - High AI proficiency, using it for building pipeline proactively, workflows, processes, and documentation - Proven experience recruiting technical talent within the SaaS, AI, Blockchain, and Cybersecurity sectors, with a focus on candidates who have worked in fast-paced companies building technically complex products - Consistently utilised data to inform decision making and advise hiring managers through the hiring process - Strong organisational skills, sharp attention to detail, and consistent follow-through on every candidate and requisition - The ability to build credibility with hiring managers quickly, communicate market realities clearly, and guide decisions with data, in a collaborative, low-ego way YOU MIGHT ALSO HAVE: - Experience recruiting for Blockchain companies with a focus on Engineering roles - A background at a high-growth scale up technology company - A track record of hiring for technical roles in Denmark, Israel, UK, and the USA TOOLS WE USE: - Ashby ATS - Sourcing tools (LinkedIn Recruiter, Nova AI, GitHub) - Coderpad - Google suite, Slack, Chain AI AI at Chainalysis AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it. AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before. About Chainalysis Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation. You belong here.  At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.

Location: Abu Dhabi, UAE; Dubai, UAE; Kuala Lumpur, Malaysia About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. About Bybit and this role Bybit is one of the world's largest cryptocurrency exchanges, with teams across many countries working around the clock. Our global workplace footprint includes rented offices with local administrative support, rented offices without local administrative support, and co-working locations. The Head of Global Workplace Operations manages and develops local team leaders across this footprint. You will ensure every location is safe, well run, cost-effective, and a place people want to come to work, maintaining consistent standards while adapting delivery to local needs and the level of on-site support available. Mission: Give every Bybit employee a safe, productive, and welcoming workplace, run efficiently across every rented office and co-working location. Global workplace footprint Rented offices with local administrative support: Dubai, Abu Dhabi, Malaysia, Indonesia, Georgia, Austria, and others offices across APAC and EMEA. Rented offices without local administrative support: Turkey, Brazil, Lithuania, and the Netherlands. Co-working locations: Kazakhstan, Paris, Bahrain, Bangalore, and other cities across APAC and EMEA. Key responsibilities Office strategy and real estate Own the global workplace strategy and space plan across rented offices and co-working locations, in partnership with Finance and business leaders. Lead office openings, moves, expansions, and fit-outs, on time and on budget. Support lease negotiations and renewals with Finance and Legal. Use occupancy data and employee feedback to plan space and design better offices. Facilities and site operations Oversee day-to-day workplace operations through local team leaders: facilities, maintenance, front desk, mail, supplies, and amenities, as applicable to each location and operating model. Set and enforce consistent workplace standards across all sites, with clear accountability for local team leaders and service arrangements tailored to each location. Provide spaces that meet diverse needs, such as prayer, wellness, and parent rooms. Enable local team leaders to support internal events and visits at each location, in partnership with the Internal Events team. Health, safety, and security Own workplace health and safety, including local regulatory compliance at each site. Partner with Security and IT on physical security, access control, and visitor management. Lead business continuity and emergency response plans for every office. Vendors, budget, and team Manage facilities vendors and service contracts, with clear service levels. Own the workplace budget and drive cost discipline. Manage, coach, and develop local team leaders across regions, setting clear objectives, decision rights, and performance expectations. Coordinate local administrators and facilities staff where available, and central support functions, vendors, or co-working providers where on-site support is limited. Track and report on cost, service quality, and employee satisfaction with the workplace. What success looks like in the first 12 months Area Outcome Standards Consistent workplace standards defined and in place across the full rented-office and co-working footprint Space plan Multi-year office space plan and budget agreed with Finance Safety Health, safety, and business continuity plans reviewed and tested at every site Vendors Facilities contracts reviewed, with service levels and cost savings where possible Experience Workplace satisfaction measured and improving Team Clear local team-leader accountability across all locations, with reporting lines, performance objectives, and support arrangements appropriate to each operating model What you bring Requirements 10+ years in workplace, facilities, or real estate operations, with 5+ years leading teams. Experience managing local team leaders across multiple countries and workplace operating models, including rented offices and co-working locations. Proven delivery of office openings, moves, or fit-out projects. Strong knowledge of workplace health and safety and local regulations. Track record of managing vendors, contracts, and budgets. Excellent organization and communication skills. Fluent English. Preferred Experience in fintech, crypto, financial services, or another regulated industry. Experience with workplace tools (e.g., space planning, visitor management, or service request systems). Facilities or safety certification (e.g., IFMA, NEBOSH). Arabic or Mandarin is a plus. How you lead Operator. You run sites well, anticipate problems, and fix them fast. Service mindset. You design the workplace around the people who use it. Cost-conscious. You spend wisely and get value from every vendor. Safety-first. You never compromise on the safety of our people. Global mindset. You respect local cultures while keeping standards consistent. Hands-on leader. You stay connected to local team leaders, are visible across the global workplace footprint, and lead your team by example. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Abu Dhabi, UAE; APAC - Remote; Dubai, UAE; Europe - Remote; Kuala Lumpur, Malaysia; UK - Remote About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. About Bybit and this role Bybit is one of the world's largest cryptocurrency exchanges, with a distributed workforce operating across many countries and time zones around the clock. Our people work in a fast-moving, highly regulated industry where speed, trust, and clarity matter every day. This is a new role. As Bybit scales, how people experience the company has to be designed on purpose, not left to chance. The Head of Employee Experience & Innovation will build that experience end to end: the offices we work in, how employees hear from leadership, how we come together, and how engaged and connected people feel. Mission Make Bybit a place where talented people across every location feel informed, connected, and able to do their best work, and use data and new ideas, including AI, to keep improving that experience as we grow. Key responsibilities Employee engagement Design and run the employee listening strategy: engagement surveys, pulse checks, lifecycle surveys, and exit insights. Turn results into action plans with leaders, and track progress so employees see their feedback lead to change. Shape the employee journey from onboarding to exit, removing friction at key moments. Lead recognition programs and culture initiatives that reinforce Bybit's values. Build community and belonging programs, including employee networks and wellbeing initiatives. Internal events Own the internal events calendar: all-hands, town halls, leadership offsites, team celebrations, and company milestones. Deliver events across locations and formats (in person, hybrid, virtual) with clear goals, budgets, and measures of success. Ensure events are inclusive and respectful of the cultural and religious diversity of our workforce. Manage vendors, budgets, and logistics with strong cost discipline. Internal communications Build the internal communications strategy and editorial calendar. Own and manage all internal communications channels: the intranet, company newsletter, all-company email, Slack or Lark channels, office digital screens, and leadership updates. Own intranet content management end to end: content strategy, site structure, governance, publishing workflows, and keeping information accurate and current. Set content standards and train content owners across functions so every team publishes clearly and consistently. Partner with the CEO, executives, and the CPO on leadership messaging, change communications, and announcements. Coordinate with Corporate Communications, Legal, and Compliance so sensitive or regulated messages are accurate and consistent. Measure reach and understanding, and keep improving how information flows across the company. Innovation Bring new tools and ideas to the employee experience, including AI-enabled self-service, chat assistants, and automation of routine People processes. Run small pilots, measure results, and scale what works. Work with HR Technology and IT to keep the People tech stack simple, connected, and easy to use. Leadership Build, lead, and develop a high-performing team across the four areas above. Own the function's budget and vendor relationships. Serve as a member of the People Leadership Team and a trusted partner to senior business leaders. Workplace operations Lead the global Workplace Operations team that manages Bybit's offices in Dubai, Abu Dhabi, Malaysia, and other offices across APAC and EMEA. Own office strategy and space planning, including openings, moves, expansions, and fit-outs, in partnership with Finance. Set consistent workplace standards across all sites: facilities, health and safety, front desk, amenities, and spaces that support diverse needs such as prayer and wellness rooms. Manage facilities vendors, service contracts, and office budgets with strong cost discipline. Partner with IT, Security, and Legal on physical security, access, business continuity, and emergency response. Use occupancy data and employee feedback to design offices people want to work in. What success looks like in the first 12 months Area Outcome Workplace operations Consistent workplace standards across all four office locations; office space plan and budget agreed with Finance Engagement Company-wide listening program launched, with action plans owned by every executive Internal events Annual events calendar and budget set; flagship all-hands and leadership offsite delivered Internal communications Intranet organized with clear content owners and governance; channel strategy and editorial rhythm in place Innovation At least two People experience pilots (e.g., AI self-service) tested and measured Team Function fully staffed with clear roles and goals What you bring Requirements 12+ years in People, employee experience, workplace, or internal communications, with 5+ years leading teams. Proven ownership of at least two of: multi-country workplace or office operations, employee engagement, internal communications, or large-scale internal events. Experience managing an intranet or other internal communications platforms, including content governance. Experience in a high-growth, global company with employees in multiple countries. Strong analytical skills: comfortable turning survey, occupancy, and channel data into decisions. Excellent writing and editorial judgment, including drafting for senior executives. Track record of managing budgets and vendors. Fluent English. Preferred Experience in fintech, crypto, financial services, or another regulated industry. Experience working in the Gulf region and across Asia and Europe. Hands-on use of AI and automation to improve employee services. Familiarity with HRIS, engagement, and communications platforms (e.g., Workday, Culture Amp, Lark, Slack). Arabic or Mandarin is a plus. How you lead Builder. You create programs from a blank page and scale them as the company grows. Data-driven. You measure what matters and use it to decide where to invest. Executive presence. You earn the trust of the CEO and senior leaders and can push back with care. Global mindset. You design for many cultures, languages, and time zones, not one headquarters. Bias for action. You move fast, test ideas, and learn from what doesn't work. Integrity. You handle sensitive information and messages with discretion and judgment. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Abu Dhabi, UAE; APAC - Remote; Dubai, UAE; Europe - Remote; Kuala Lumpur, Malaysia; UK - Remote About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. About Bybit and this role Bybit is one of the world's largest cryptocurrency exchanges, with teams across many countries working around the clock. Our products, markets, and regulations change fast, so how quickly our people learn is a real competitive advantage. This is a new role. The Head of Learning & Development will build one learning engine for the whole company: how new hires get productive, how leaders grow, how engineers and sales teams stay sharp, and how the company comes together at all-hands. Mission: Help every Bybit employee get up to speed fast, keep growing, and perform at their best, and build the leaders we need as we scale. Key responsibilities Learning & development Build and own Bybit's global learning strategy, tied to business priorities and our values. Design and deliver leadership development for first-time managers, senior leaders, and high-potential talent. Build core skills programs, including communication, feedback, coaching, and decision-making. Own required and compliance training with Legal and Compliance, ensuring completion across all regions. Run the learning platform (LMS) and content library; blend live, digital, and on-the-job learning. Partner with HR Business Partners on development plans, career paths, and succession. Measure learning impact on performance, retention, and readiness, not just attendance. Employee onboarding Own the global onboarding program from offer acceptance through the first 90 days. Build a consistent company onboarding experience, plus role-specific tracks for engineering, sales, operations, and leaders. Partner with Talent Acquisition, IT, Workplace Operations, and hiring managers so day one runs smoothly in every location. Track time-to-productivity and new-hire feedback, and keep improving the program. All-hands Own the company all-hands program: cadence, agenda, content, and speaker preparation. Partner with the CEO, executives, and Internal Communications on key messages and storytelling. Deliver all-hands across time zones and formats (in person, hybrid, virtual) so every office and team can take part. Gather feedback after each session and raise quality and engagement over time. Technical enablement Partner with Engineering, Product, and Security leaders to build learning paths for technical teams. Deliver programs on Bybit's platform and architecture, crypto and blockchain fundamentals, security practices, and new tools including AI. Build onboarding and certification paths that get engineers productive faster. Create a strong internal teaching culture through tech talks, documentation, and subject-matter-expert programs. Sales enablement Partner with Sales, Business Development, and Marketing leaders to build the sales enablement program. Own sales onboarding and ramp plans, product and market training, and messaging certification. Build playbooks, training content, and coaching programs for sales managers. Work with Compliance so sales teams communicate accurately in regulated markets. Track ramp time, win rates, and quota attainment to show impact. Leadership Build, lead, and develop a global team of learning, onboarding, and enablement professionals. Own the function's budget, vendors, and learning technology. Serve as a member of the People Leadership Team and a trusted partner to senior business leaders. What success looks like in the first 12 months Area Outcome Learning & development Global learning strategy approved; manager development program launched for all people leaders Onboarding One global onboarding program live in every office, with measurable gains in new-hire experience and time-to-productivity All-hands Regular all-hands cadence set, with rising attendance and feedback scores Technical enablement Engineering onboarding path and a recurring tech-talk program in place Sales enablement Standard sales onboarding and ramp plan launched; ramp time tracked and improving Team Function fully staffed, with a single learning platform and clear budget What you bring Requirements 12+ years in learning & development, talent development, or enablement, with 5+ years leading teams. Proven track record building company-wide L&D and onboarding programs from the ground up. Hands-on experience running technical enablement, sales enablement, or both. Experience in a high-growth, global company with employees in multiple countries. Strong program design skills, grounded in adult learning principles. Comfort using data to measure learning impact on business results. Excellent facilitation and presentation skills, including with senior executives. Fluent English. Preferred Experience in fintech, crypto, financial services, or another regulated industry. Experience producing large company events or all-hands. Hands-on use of AI tools to build and personalize learning content. Familiarity with learning and enablement platforms (e.g., Workday Learning, Docebo, Highspot, Seismic). Coaching certification (e.g., ICF) is a plus. Arabic or Mandarin is a plus. How you lead Builder. You create programs from a blank page and scale them as the company grows. Business partner. You start with business problems, not training requests. Results-focused. You measure impact and invest where it makes a real difference. Executive presence. You earn the trust of senior leaders and can coach them. Global mindset. You design for many cultures, languages, and time zones. Curious learner. You stay current on learning practice, technology, and our industry. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.