Location: United Kingdom
Workplace: remote
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you
THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT
PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows
companies to connect better. We have a strong track record of growth, profitability, and creating an environment
where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t
be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great
cloud technology. What’s more, we always look to promote from within and have many employees who have been
with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
While
primarily remote
, this role requires occasional visits to the Bristol office or London.
Are you ready to make your mark?
About the Role
In this role, you will solve challenging frontend engineering problems involving real-time conversations, dynamic interactions and embedded experiences.
As a senior technical contributor, you will influence frontend architecture and technical
direction, lead complex initiatives from design through production, and help establish
engineering standards and patterns that can scale across Intermedia's digital channels.
What You Will Be Doing
• Design, develop, test, and maintain high-quality web applications and frontend capabilities that power interactions.
• Develop reusable web components and frontend capabilities that allow digital experiences to be embedded across Intermedia products and customer-facing websites.
• Build responsive experiences for real-time including
streaming responses, typing and processing states, long-running operations, errors, and interruptions.
• Develop user experiences that clearly communicate actions, status, results, limitations, and requests for additional information.
• Build interaction patterns that support rich conversational experiences beyond text, including structured content, forms, actions, links, files, and other interactive elements.
• Develop experiences that support effective transitions and handoffs.
• Partner with ML and backend engineers to define APIs, events, data contracts, and interaction patterns required to support digital experiences.
• Collaborate closely with Product and UX to translate customer needs and design into intuitive product experiences.
• Help define frontend architecture and reusable patterns digital experiences across web channels.
• Design solutions that support configuration and customization of digital experiences while maintaining consistent engineering and UX standards.
• Optimize applications for performance, responsiveness, scalability, and reliability across browsers, devices, network conditions, and customer environments.
• Ensure digital experiences meet appropriate accessibility and inclusive design standards.
• Design frontend applications with appropriate consideration for authentication,
authorization, privacy, security, and protection of sensitive information.
• Build appropriate analytics, telemetry, monitoring, logging, and observability into digital experiences.
• Use product and operational data to identify performance issues and opportunities to
improve the user experience.
• Lead technical design discussions and provide guidance on complex frontend engineering decisions.
• Conduct code and design reviews and help establish strong standards for frontend architecture, code quality, testing, performance, and maintainability.
• Troubleshoot complex production issues spanning frontend applications, APIs, real-time interactions, and enabled experiences.
• Mentor and coach engineers and contribute to raising frontend engineering capabilities across the team.
• Lead complex frontend initiatives from concept and technical design through implementation, deployment, and continuous improvement.
• Stay current with emerging technologies and engineering approaches related to frontend development and conversational interfaces.
What You Will Bring to the Role
• Bachelor's degree in Computer Science, Software Engineering, or a related technical
field, or equivalent practical experience.
• 8+ years of professional software engineering experience, with significant experience
developing sophisticated frontend applications.
• Deep proficiency in JavaScript and/or TypeScript and modern frontend frameworks
such as React or Angular.
• Strong knowledge of HTML, CSS, responsive design, browser technologies, and modern
web application architecture.
• Demonstrated experience designing and building complex, interactive web applications
used in production environments.
• Strong understanding of frontend architecture, component design, state management,
application performance, and maintainability.
• Experience designing reusable frontend components, libraries, or application
frameworks.
• Experience integrating frontend applications with RESTful APIs, asynchronous services,
and distributed backend systems.
• Experience building real-time, asynchronous, or event-driven user experiences.
• Strong understanding of automated frontend testing and modern software engineering
practices.
• Experience designing applications for performance, scalability, reliability, and production
support.
• Strong understanding of web accessibility, responsive design, browser compatibility, and
frontend security.
• Experience with CI/CD, source control, code reviews, observability, and modern
software delivery practices.
• Demonstrated ability to independently lead complex technical initiatives from design
through production.
• Strong problem-solving skills and the ability to navigate ambiguous and evolving
technical requirements.
• Experience providing technical guidance, code review, or mentorship to other engineers.
• Strong communication and collaboration skills with the ability to influence technical decisions and work effectively across Product, UX, frontend, backend, ML, and
platform teams.
• Working understanding of Agile development methodologies and frameworks.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without
regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical
or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our
Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we
are committed to making reasonable accommodations for identified disabilities or other limitations as required by all
applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.
Location: Portugal
Workplace: remote
Senior Product Owner – AI & Data
Are you passionate about using the power of communication data to create intelligent, intuitive AI experiences? Do you thrive on turning ambitious product concepts into clear, deliverable requirements and then driving multiple teams to ship them? If so, Intermedia’s AI & Data Product Management team is seeking an execution-driven Senior Product Owner to help deliver the next generation of AI-powered capabilities across our UCaaS and CCaaS products.
This is a senior execution role for someone who has outgrown owning a single backlog and is ready to lead delivery across several teams, coordinate releases end to end, and set the standard for how we turn strategy into shipped product.
About Intermedia
Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We’re committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products.
About the Role
As a Senior Product Owner on the AI & Data team, you will own day-to-day execution across multiple development teams, translating product initiatives into detailed, actionable requirements and ensuring they are delivered with quality and predictability. You will partner closely with product managers, engineering, UX, QA, and project management to keep complex, interdependent work moving, and you will coordinate releases from planning through launch.
Your focus will be on AI-driven experiences, requiring strong analytical skills, exceptional communication, and the ability to break down complex ideas into clear, structured stories. You will work with globally distributed teams, making effective asynchronous communication essential. As a senior member of the team you will also help set execution standards and mentor other product owners.
Responsibilities
• Serve as the Senior Product Owner across multiple development teams, driving day-to-day execution and removing blockers.
• Prioritize and maintain clear, structured backlogs aligned with product goals and stakeholder needs.
• Lead Agile ceremonies including sprint planning, refinement, daily stand-ups, demos, and retrospectives.
• Collaborate with product managers and cross-functional partners to understand business needs and convert them into explicit, detailed requirements.
• Develop user stories, acceptance criteria, use cases, and workflow diagrams/UML models for development teams.
• Work with UI/UX teams to coordinate prototypes and design assets.
• Contribute to roadmap planning with execution-level insight on capacity, sequencing, feasibility, and risk.
• Plan and coordinate releases across engineering, QA, operations, and customer-facing teams, communicating progress, risks, and timelines to stakeholders.
• Lead cross-team efforts spanning multiple Intermedia products or systems, aligning dependencies and expectations.
• Mentor and support other product owners, helping raise the quality and consistency of execution across the team.
Requirements
• Comfortable driving delivery of AI features — you don’t need to build models, but you can turn AI capabilities into clear, buildable stories with engineering.
• 4+ years of experience as a Product Owner, Project Manager, Business Analyst, or similar role in software development, including experience coordinating delivery across multiple teams.
• Excellent organizational skills with the ability to manage multiple priorities, dependencies, and deadlines.
• Strong analytical mindset, capable of processing complex information and producing clear, structured requirements.
• Excellent presentation and communication skills, with the ability to facilitate productive discussions and align diverse teams.
• Strong technical aptitude and problem-solving ability.
• Deep experience working with Scrum or other Agile frameworks.
• Proven release and delivery coordination experience across cross-functional teams.
• Bachelor’s degree in Computer Science or a related field, or equivalent professional experience.
• Upper-intermediate or higher English proficiency, with strong asynchronous communication skills.
Would Be a Plus
• Experience coordinating delivery across multiple Scrum teams at once.
• Product Ownership or Agile certifications (CSPO, PSPO, SAFe, PMP).
• Experience owning cross-product release trains or complex, interdependent releases.
• Technical background or prior hands-on engineering experience.
Why Join Us
You will play a critical role in delivering intuitive, AI-powered experiences that help customers work smarter and more efficiently. You’ll lead a passionate, cross-functional team committed to high-quality execution and meaningful product impact. If you’re ready to drive delivery, raise the bar, and help shape the next wave of AI-driven communication, we’d love to hear from you.
-
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Location: Portugal
Workplace: onsite
About the Role
We are looking for a
Senior UI/UX Designer – Portals
to help define the next generation of intelligent experiences across Intermedia's products.
In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of
UX strategy, interaction design, generative AI, conversational experiences, and enterprise software
, turning sophisticated AI capabilities into simple experiences that solve real customer problems.
You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis.
This is not simply a role for adding AI features to existing interfaces. You will help define
how users interact with AI across our products
, including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences.
Key Responsibilities
AI Experience Design
Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces.
Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation.
Design experiences for emerging
agentic AI
capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users.
Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users.
Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality.
Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention.
Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take.
UX & Product Design
Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization.
Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors.
Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs.
Develop and validate design hypotheses through rapid prototyping and user testing.
Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation.
Use qualitative and quantitative data to evaluate experiences and recommend improvements.
Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes.
AI Trust & Responsible Design
Design AI experiences that establish appropriate levels of
trust, transparency, and user control
.
Clearly distinguish AI-generated information and actions where appropriate.
Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request.
Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions.
Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results.
Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience.
Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products.
Design Systems
Contribute to and evolve Intermedia's design system to support AI-powered experiences.
Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms, and agentic workflows.
Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features.
Maintain consistency across products while identifying where emerging AI interactions require new design paradigms.
Partner with designers and developers to ensure design-system components are practical, scalable, accessible, and consistently implemented.
Collaboration & Leadership
Partner closely with Product Managers, Product Owners, AI/ML engineers, software engineers, architects, researchers, and other designers.
Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities.
Clearly communicate design rationale, research findings, user needs, and tradeoffs to technical and non-technical stakeholders.
Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience.
Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization.
Collaborate effectively across multiple teams and product areas to create coherent end-to-end customer experiences.
Stay current with emerging AI technologies, interaction patterns, and design practices and translate relevant developments into practical product experiences.
Our Expectations
5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally designing complex SaaS or enterprise software.
A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and thoughtful problem solving.
Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles.
Strong ability to analyze complex requirements and turn them into simple, elegant solutions.
Experience conducting or participating in user research and usability testing.
Strong proficiency with
Figma
, prototyping tools, and modern design-system practices.
Experience working closely with Product Management and Engineering in an Agile software-development environment.
Strong communication, presentation, collaboration, and stakeholder-management skills.
Ability to work effectively with ambiguity and rapidly evolving requirements.
Strong attention to detail while maintaining an understanding of the broader product and customer experience.
AI Experience & Knowledge
We don't expect you to be an AI engineer, but we do expect curiosity and practical fluency with modern AI technologies.
The ideal candidate has:
Experience designing products or features powered by generative AI, machine learning, or intelligent automation.
Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences.
Familiarity with conversational UX and natural-language interfaces.
Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations, and AI feedback loops.
Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users.
Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences.
A strong interest in experimenting with new AI tools and interaction models.
Advantages
Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products.
Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows.
Experience developing or contributing to large-scale design systems.
Experience with voice and multimodal interfaces.
Understanding of accessibility standards and inclusive design.
Familiarity with HTML/CSS and the technical constraints of modern web applications.
Experience using AI-assisted design and prototyping tools.
Experience working with globally distributed Product and Engineering teams.
What Success Looks Like
As a Senior UI/UX Designer – AI, you will help ensure that AI at Intermedia is not simply powerful technology—it is a
valuable and trusted customer experience
.
Success means:
Customers immediately understand how AI can help them.
Complex AI capabilities feel simple and natural to use.
Users remain informed and in control when AI recommends or takes actions.
AI features integrate seamlessly into existing customer workflows.
Common AI interaction patterns become consistent across Intermedia products.
Research and customer feedback meaningfully influence AI product decisions.
Product and Engineering teams view Design as a strategic partner in determining
what AI experiences should be built
, not simply how they should look.
Ultimately, you will help establish the design language and interaction principles that shape how customers experience AI across Intermedia's portfolio.
Location: Portugal
Workplace: remote
About the Role
We are looking for a
Senior UI/UX Designer – AI
to help define the next generation of intelligent experiences across Intermedia's products.
In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of
UX strategy, interaction design, generative AI, conversational experiences, and enterprise software
, turning sophisticated AI capabilities into simple experiences that solve real customer problems.
You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis.
This is not simply a role for adding AI features to existing interfaces. You will help define
how users interact with AI across our products
, including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences.
Key Responsibilities
AI Experience Design
Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces.
Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation.
Design experiences for emerging
agentic AI
capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users.
Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users.
Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality.
Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention.
Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take.
UX & Product Design
Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization.
Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors.
Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs.
Develop and validate design hypotheses through rapid prototyping and user testing.
Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation.
Use qualitative and quantitative data to evaluate experiences and recommend improvements.
Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes.
AI Trust & Responsible Design
Design AI experiences that establish appropriate levels of
trust, transparency, and user control
.
Clearly distinguish AI-generated information and actions where appropriate.
Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request.
Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions.
Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results.
Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience.
Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products.
Design Systems
Contribute to and evolve Intermedia's design system to support AI-powered experiences.
Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms, and agentic workflows.
Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features.
Maintain consistency across products while identifying where emerging AI interactions require new design paradigms.
Partner with designers and developers to ensure design-system components are practical, scalable, accessible, and consistently implemented.
Collaboration & Leadership
Partner closely with Product Managers, Product Owners, AI/ML engineers, software engineers, architects, researchers, and other designers.
Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities.
Clearly communicate design rationale, research findings, user needs, and tradeoffs to technical and non-technical stakeholders.
Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience.
Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization.
Collaborate effectively across multiple teams and product areas to create coherent end-to-end customer experiences.
Stay current with emerging AI technologies, interaction patterns, and design practices and translate relevant developments into practical product experiences.
Our Expectations
5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally designing complex SaaS or enterprise software.
A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and thoughtful problem solving.
Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles.
Strong ability to analyze complex requirements and turn them into simple, elegant solutions.
Experience conducting or participating in user research and usability testing.
Strong proficiency with
Figma
, prototyping tools, and modern design-system practices.
Experience working closely with Product Management and Engineering in an Agile software-development environment.
Strong communication, presentation, collaboration, and stakeholder-management skills.
Ability to work effectively with ambiguity and rapidly evolving requirements.
Strong attention to detail while maintaining an understanding of the broader product and customer experience.
AI Experience & Knowledge
We don't expect you to be an AI engineer, but we do expect curiosity and practical fluency with modern AI technologies.
The ideal candidate has:
Experience designing products or features powered by generative AI, machine learning, or intelligent automation.
Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences.
Familiarity with conversational UX and natural-language interfaces.
Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations, and AI feedback loops.
Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users.
Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences.
A strong interest in experimenting with new AI tools and interaction models.
Advantages
Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products.
Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows.
Experience developing or contributing to large-scale design systems.
Experience with voice and multimodal interfaces.
Understanding of accessibility standards and inclusive design.
Familiarity with HTML/CSS and the technical constraints of modern web applications.
Experience using AI-assisted design and prototyping tools.
Experience working with globally distributed Product and Engineering teams.
What Success Looks Like
As a Senior UI/UX Designer – AI, you will help ensure that AI at Intermedia is not simply powerful technology—it is a
valuable and trusted customer experience
.
Success means:
Customers immediately understand how AI can help them.
Complex AI capabilities feel simple and natural to use.
Users remain informed and in control when AI recommends or takes actions.
AI features integrate seamlessly into existing customer workflows.
Common AI interaction patterns become consistent across Intermedia products.
Research and customer feedback meaningfully influence AI product decisions.
Product and Engineering teams view Design as a strategic partner in determining
what AI experiences should be built
, not simply how they should look.
Ultimately, you will help establish the design language and interaction principles that shape how customers experience AI across Intermedia's portfolio.
Location: Portugal
Workplace: remote
UI/UX Designer 2 – AI
About the Role
We are looking for a
Senior UI/UX Designer – AI
to help define the next generation of intelligent experiences across Intermedia's products.
In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of
UX strategy, interaction design, generative AI, conversational experiences, and enterprise software
, turning sophisticated AI capabilities into simple experiences that solve real customer problems.
You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis.
This is not simply a role for adding AI features to existing interfaces. You will help define
how users interact with AI across our products
, including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences.
Responsibilities
AI Experience Design
Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces.
Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation.
Design experiences for emerging
agentic AI
capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users.
Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users.
Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality.
Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention.
Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take.
UX & Product Design
Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization.
Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors.
Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs.
Develop and validate design hypotheses through rapid prototyping and user testing.
Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation.
Use qualitative and quantitative data to evaluate experiences and recommend improvements.
Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes.
AI Trust & Responsible Design
Design AI experiences that establish appropriate levels of
trust, transparency, and user control
.
Clearly distinguish AI-generated information and actions where appropriate.
Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request.
Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions.
Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results.
Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience.
Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products.
Design Systems
Contribute to and evolve Intermedia's design system to support AI-powered experiences.
Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms, and agentic workflows.
Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features.
Maintain consistency across products while identifying where emerging AI interactions require new design paradigms.
Partner with designers and developers to ensure design-system components are practical, scalable, accessible, and consistently implemented.
Collaboration & Leadership
Partner closely with Product Managers, Product Owners, AI/ML engineers, software engineers, architects, researchers, and other designers.
Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities.
Clearly communicate design rationale, research findings, user needs, and tradeoffs to technical and non-technical stakeholders.
Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience.
Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization.
Collaborate effectively across multiple teams and product areas to create coherent end-to-end customer experiences.
Stay current with emerging AI technologies, interaction patterns, and design practices and translate relevant developments into practical product experiences.
Our Expectations
5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally designing complex SaaS or enterprise software.
A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and thoughtful problem solving.
Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles.
Strong ability to analyze complex requirements and turn them into simple, elegant solutions.
Experience conducting or participating in user research and usability testing.
Strong proficiency with
Figma
, prototyping tools, and modern design-system practices.
Experience working closely with Product Management and Engineering in an Agile software-development environment.
Strong communication, presentation, collaboration, and stakeholder-management skills.
Ability to work effectively with ambiguity and rapidly evolving requirements.
Strong attention to detail while maintaining an understanding of the broader product and customer experience.
AI Experience & Knowledge
We don't expect you to be an AI engineer, but we do expect curiosity and practical fluency with modern AI technologies.
The ideal candidate has:
Experience designing products or features powered by generative AI, machine learning, or intelligent automation.
Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences.
Familiarity with conversational UX and natural-language interfaces.
Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations, and AI feedback loops.
Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users.
Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences.
A strong interest in experimenting with new AI tools and interaction models.
Advantages
Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products.
Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows.
Experience developing or contributing to large-scale design systems.
Experience with voice and multimodal interfaces.
Understanding of accessibility standards and inclusive design.
Familiarity with HTML/CSS and the technical constraints of modern web applications.
Experience using AI-assisted design and prototyping tools.
Experience working with globally distributed Product and Engineering teams.
What Success Looks Like
As a Senior UI/UX Designer – AI, you will help ensure that AI at Intermedia is not simply powerful technology—it is a
valuable and trusted customer experience
.
Success means:
Customers immediately understand how AI can help them.
Complex AI capabilities feel simple and natural to use.
Users remain informed and in control when AI recommends or takes actions.
AI features integrate seamlessly into existing customer workflows.
Common AI interaction patterns become consistent across Intermedia products.
Research and customer feedback meaningfully influence AI product decisions.
Product and Engineering teams view Design as a strategic partner in determining
what AI experiences should be built
, not simply how they should look.
Ultimately, you will help establish the design language and interaction principles that shape how customers experience AI across Intermedia's portfolio.
Location: Portugal
Workplace: remote
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you
THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT
PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows
companies to connect better. We have a strong track record of growth, profitability, and creating an environment
where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t
be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great
cloud technology. What’s more, we always look to promote from within and have many employees who have been
with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
While
primarily remote
, this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.
Are you ready to make your mark?
About the Role
Intermedia is looking for a Senior Software Engineer Backend to join our organization.
In this role, you will design and build the backend services, APIs, and data capabilities that power intuitive analytics, visualizations across Intermedia's products.
You will help transform complex product and customer data into reliable, performant, and easily consumable information that enables users to understand trends, identify opportunities, and make better decisions.
You will work closely with frontend engineers, AI/ML engineers, data engineers, product managers, and UX teams to bring sophisticated insights into compelling customer experiences. This is a great opportunity for an experienced backend
engineer who enjoys solving complex data and distributed systems challenges and wants to help redefine how customers interact.
What You Will Be Doing
• Design, develop, test, and maintain scalable backend services and APIs that power analytics, dashboards and visualizations.
• Build services that process, aggregate, enrich, and serve structured and unstructured data for interactive analytics experiences.
• Develop APIs and data services optimized for efficient consumption by dashboards, visualizations, reporting interfaces, and other customer-facing experiences.
• Build backend capabilities that enable users to explore, filter, compare, drill into, and understand complex datasets and insights.
• Partner closely with frontend engineers and UX teams to define service interfaces and data structures that enable intuitive, responsive visualization experiences.
• Work with data engineers to establish reliable data flows between source systems, analytical platforms, visualization services, and downstream applications.
• Collaborate with product managers and engineering teams to translate customer and business needs into scalable technical solutions.
• Contribute to technical design decisions for backend services, analytics APIs, data models, processing workflows, caching strategies, and integrations.
• Design systems that deliver timely and accurate analytics while maintaining appropriate data quality and consistency.
• Optimize data access, aggregation, and service performance to support responsive and interactive customer experiences.
• Design backend capabilities that can support both predefined analytics experiences and more dynamic exploration of data.
• Analyze and improve the performance, scalability, reliability, and maintainability of analytics services.
• Write high-quality, readable, testable code that follows established engineering standards and best practices.
• Participate in code and design reviews and contribute to strong engineering and quality practices across the team.
• Troubleshoot and resolve complex issues across backend services, analytics workflows, data processing, and frontend integrations.
• Build appropriate monitoring, logging, testing, and observability into production services.
• Collaborate with DevOps and platform teams to support reliable deployment and operation of Analytics Visualizations services.
• Stay current with emerging technologies and engineering approaches related to analytics, data visualization, data processing, and backend development.
• Participate in continuous improvement initiatives that enhance product performance, reliability, customer experience, and engineering efficiency.
What You Will Bring to the Role
• Bachelor's degree in Computer Science, Software Engineering, or a related technical
field, or equivalent practical experience.
•
5+ years of professional software engineering experience
, with demonstrated
experience developing backend applications and services.
• Strong proficiency in one or more backend programming languages and associated
frameworks.
• Experience designing and developing RESTful APIs, microservices, or other service-
oriented applications.
• Solid understanding of software design principles, data structures, algorithms, and
distributed systems concepts.
• Experience working with relational and/or NoSQL databases.
• Experience designing applications that process, transform, aggregate, or serve significant
volumes of data.
• Experience developing backend services or APIs that support data-rich, interactive
applications.
• Experience building and supporting scalable, reliable production applications.
• Understanding of data modeling, aggregation, filtering, querying, and other patterns
commonly used in analytics applications.• Working knowledge of cloud platforms such as
AWS or Azure
and cloud-based
application architectures.
• Familiarity with automated testing, CI/CD, source control, and modern software
development practices.
• Strong understanding of application performance and the ability to optimize services and
data access for responsive user experiences.
• Strong problem-solving skills and the ability to independently investigate and resolve
complex technical issues.
• Strong communication and collaboration skills with the ability to work effectively across backend, frontend, data, UX, and product teams.
• Working understanding of Agile development methodologies and frameworks.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without
regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical
or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our
Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we
are committed to making reasonable accommodations for identified disabilities or other limitations as required by all
applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.
Location: Portugal
Workplace: remote
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you
THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT
PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows
companies to connect better. We have a strong track record of growth, profitability, and creating an environment
where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t
be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great
cloud technology. What’s more, we always look to promote from within and have many employees who have been
with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
While
primarily remote
, this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.
Are you ready to make your mark?
About the Role
In this role, you will solve challenging frontend engineering problems involving real-time conversations, dynamic interactions and embedded experiences.
As a senior technical contributor, you will influence frontend architecture and technical
direction, lead complex initiatives from design through production, and help establish
engineering standards and patterns that can scale across Intermedia's digital channels.
What You Will Be Doing
• Design, develop, test, and maintain high-quality web applications and frontend capabilities that power interactions.
• Develop reusable web components and frontend capabilities that allow digital experiences to be embedded across Intermedia products and customer-facing websites.
• Build responsive experiences for real-time including
streaming responses, typing and processing states, long-running operations, errors, and interruptions.
• Develop user experiences that clearly communicate actions, status, results, limitations, and requests for additional information.
• Build interaction patterns that support rich conversational experiences beyond text, including structured content, forms, actions, links, files, and other interactive elements.
• Develop experiences that support effective transitions and handoffs.
• Partner with ML and backend engineers to define APIs, events, data contracts, and interaction patterns required to support digital experiences.
• Collaborate closely with Product and UX to translate customer needs and design into intuitive product experiences.
• Help define frontend architecture and reusable patterns digital experiences across web channels.
• Design solutions that support configuration and customization of digital experiences while maintaining consistent engineering and UX standards.
• Optimize applications for performance, responsiveness, scalability, and reliability across browsers, devices, network conditions, and customer environments.
• Ensure digital experiences meet appropriate accessibility and inclusive design standards.
• Design frontend applications with appropriate consideration for authentication,
authorization, privacy, security, and protection of sensitive information.
• Build appropriate analytics, telemetry, monitoring, logging, and observability into digital experiences.
• Use product and operational data to identify performance issues and opportunities to
improve the user experience.
• Lead technical design discussions and provide guidance on complex frontend engineering decisions.
• Conduct code and design reviews and help establish strong standards for frontend architecture, code quality, testing, performance, and maintainability.
• Troubleshoot complex production issues spanning frontend applications, APIs, real-time interactions, and enabled experiences.
• Mentor and coach engineers and contribute to raising frontend engineering capabilities across the team.
• Lead complex frontend initiatives from concept and technical design through implementation, deployment, and continuous improvement.
• Stay current with emerging technologies and engineering approaches related to frontend development and conversational interfaces.
What You Will Bring to the Role
• Bachelor's degree in Computer Science, Software Engineering, or a related technical
field, or equivalent practical experience.
• 8+ years of professional software engineering experience, with significant experience
developing sophisticated frontend applications.
• Deep proficiency in JavaScript and/or TypeScript and modern frontend frameworks
such as React or Angular.
• Strong knowledge of HTML, CSS, responsive design, browser technologies, and modern
web application architecture.
• Demonstrated experience designing and building complex, interactive web applications
used in production environments.
• Strong understanding of frontend architecture, component design, state management,
application performance, and maintainability.
• Experience designing reusable frontend components, libraries, or application
frameworks.
• Experience integrating frontend applications with RESTful APIs, asynchronous services,
and distributed backend systems.
• Experience building real-time, asynchronous, or event-driven user experiences.
• Strong understanding of automated frontend testing and modern software engineering
practices.
• Experience designing applications for performance, scalability, reliability, and production
support.
• Strong understanding of web accessibility, responsive design, browser compatibility, and
frontend security.
• Experience with CI/CD, source control, code reviews, observability, and modern
software delivery practices.
• Demonstrated ability to independently lead complex technical initiatives from design
through production.
• Strong problem-solving skills and the ability to navigate ambiguous and evolving
technical requirements.
• Experience providing technical guidance, code review, or mentorship to other engineers.
• Strong communication and collaboration skills with the ability to influence technical decisions and work effectively across Product, UX, frontend, backend, ML, and
platform teams.
• Working understanding of Agile development methodologies and frameworks.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without
regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical
or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our
Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we
are committed to making reasonable accommodations for identified disabilities or other limitations as required by all
applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.
Location: Portugal
Workplace: remote
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you
THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT
PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows
companies to connect better. We have a strong track record of growth, profitability, and creating an environment
where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t
be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great
cloud technology. What’s more, we always look to promote from within and have many employees who have been
with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
While
primarily remote
, this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.
Are you ready to make your mark?
About the Role
In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy.
You will work closely with frontend engineers, AI/ML engineers, product managers, UX
designers, and platform teams to bring Agent Studio capabilities from concept through
production. You will develop the services behind agent configuration, orchestration, integrations,
testing, deployment, and lifecycle management while ensuring the platform meets enterprise
expectations for performance, reliability, security, and scalability.
This is a great opportunity for an experienced backend engineer who enjoys solving complex
technical problems, building extensible products, and creating intuitive ways for users.
What You Will Be Doing
• Design, develop, test, and maintain scalable backend services and APIs
• Build capabilities that enable users to create, configure, test and deploy.
• Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services.
• Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components.
• Build services that enable to securely interact with Intermedia products, enterprise
applications, APIs, data sources, and external services.
• Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences.
• Work with product managers to translate customer needs and requirements into scalable technical solutions.
• Contribute to technical design decisions for agent orchestration, configuration
management, workflow execution, integrations, and supporting backend services.
• Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment.
• Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions.
• Design appropriate controls for authentication, authorization, permissions, and secure
access to tools, models, services, and data.
• Design for scalability, reliability, performance, observability, and fault tolerance across services.
• Write high-quality, readable, testable code that follows established engineering standards
and best practices.
• Participate in code and design reviews and contribute to strong engineering and quality
practices across the team.
• Troubleshoot and resolve complex issues across backend services, workflows and integrations.
• Build monitoring, logging, testing, and observability into production services to support
reliable agent execution and product operations.
• Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation.
• Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems.
• Participate in continuous improvement initiatives that enhance product quality, reliability,
developer productivity, and engineering efficiency.
What You Will Bring to the Role
Bachelor's degree in Computer Science, Software Engineering, or a related technical
field, or equivalent practical experience.
• 4–7 years of professional software engineering experience, with demonstrated
experience developing backend applications and services.
• Strong proficiency in one or more backend programming languages and associated
frameworks.
• Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications.
• Solid understanding of software design principles, data structures, algorithms, and
distributed systems concepts.
• Experience working with relational and/or NoSQL databases.
• Experience building and supporting scalable, reliable production applications.
• Experience integrating applications with internal and external APIs, services, and data
sources.
• Experience designing backend services that support complex, interactive product
experiences.
• Working knowledge of cloud platforms such as AWS or Azure and cloud-native
application architectures.
• Familiarity with automated testing, CI/CD, source control, and modern software
development practices.
• Understanding of monitoring, logging, observability, and production support practices.
• Strong problem-solving skills and the ability to independently investigate and resolve
complex technical issues.
• Ability to work effectively in an environment where technologies, product requirements,
and technical approaches are evolving rapidly.
• Strong communication and collaboration skills with the ability to work effectively across
backend, frontend, AI/ML, Product, UX, and platform teams.
• Working understanding of Agile development methodologies and frameworks.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without
regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical
or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our
Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we
are committed to making reasonable accommodations for identified disabilities or other limitations as required by all
applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.
Location: Portugal
Workplace: remote
About the Role
Intermedia is looking for a talented
Fullstack Developer
to join our
DevEngineering
team. In this role you will deliver features end-to-end—building backend services that compute and expose live operational metrics, and frontend experiences that visualize those metrics in real time for contact center supervisors and leaders. This is a great match if you are a motivated self-starter who’s able to dig into complex code across the stack, collaborate closely with team members, and ship solutions that directly impact our business and its customers.
While
primarily remote
, this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.
What You Will Be Doing:
Develop high-quality code that is scalable, readable, and adheres to company standards.
Build and evolve frontend dashboards and backend APIs/services that support live updates and near-real-time data.
Analyze and improve the efficiency, scalability, and stability of existing systems.
Collaborate with stakeholders to define system requirements, integrate business logic, and refine technical solutions.
Troubleshoot, debug, and upgrade existing software.
Document development processes, code changes and other technical information.
What You Will Bring to the Role:
Bachelor’s Degree in Computer Science, or equivalent field and 4+ years of experience.
Frontend experience with JavaScript/TypeScript technologies such as
NodeJS, Angular/AngularJS, React
, etc.
Backend experience with
.NET technologies
, including
C#
and
ASP.NET / ASP.NET Core
.
Excellent communication, presentation and written skills.
A working understanding of Agile and some of its frameworks such as Scrum/SaFE/LeSS.
Passion for coaching those with less experience in areas of need and view that as a great opportunity
Bonus Skills
Experience working on AI-powered products, assistants, virtual agents, or builder-style applications.
Familiarity with design systems, component libraries, and highly reusable frontend platforms.
Experience with cloud environments such as Azure or AWS in globally distributed products.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Задачи: разработка и поддержка iOS-функциональности SuperApp, включая фичи, связанные с интеграциями внешних партнёров; интеграция сторонних API и сервисов в iOS-приложение;
Задачи: анализ бизнес-потребностей и проектирование системных интеграций между банковским мобильным приложением, внутренними банковскими системами и сторонними сервисами; сбор и анализ бизнес- и системных требований к новым фичам и интеграциям от концепции до внедрения;
Facilitate daily Scrum meetings, sprint planning, sprint reviews, and retrospectives. Coach and guide development teams on Agile and Scrum methodologies.
УдалённоCandidates based in New York and other eligible US locations are encouraged to apply; We welcome qualified candidates from diverse professional backgrounds and encourage applications from eligible candidates across the United States
Location: GB - United Kingdom
Scopely is looking for a
Senior Server Engineer (Performance)
to join a new truly unique multiplayer strategy game in Barcelona on a hybrid basis or remotely in the UK, Ireland, Portugal, and the rest of Spain. If you're open to working in any of these locations, there's no need to apply more than once. We'll discuss location preferences during the hiring process. We can support with visa sponsorship from any location.
At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
We embrace AI-forward development practices and expect our engineers to be curious and pragmatic about how these tools can raise the bar.
We are in the early stages of development on an ambitious, unannounced Strategy/MMO title, creating a team of talented and passionate game makers to join us on this exciting journey!
What You Will Do
Work in a cross-functional agile team and be responsible for designing, developing, and evolving systems that
validate and improve the performance, scalability, and reliability of backend services running on AWS
Design and implement performance and reliability strategies for our core backend systems, including
defining service-level expectations
(latency, throughput, error rates) and validating them under realistic conditions
Build frameworks and tooling to simulate real-world production scenarios,
including multi-service interactions, high concurrency, and network variability
Develop and maintain load, stress, and endurance testing systems, integrated into
CI/CD pipelines to detect regressions before production
Analyze system behavior using metrics, logs, and distributed tracing
, identifying bottlenecks and driving improvements across services
Define and drive the adoption of a comprehensive testing strategy across backend services
, including unit tests, integration tests (leveraging test containers), and clear guidelines for when and how each layer should be applied
Enable a shift-left quality culture by building tooling, patterns, and best practices
that allow teams to detect regressions early
Collaborate with feature teams
to improve system design, resilience, and scalability, acting as a force multiplier across backend engineering
Leverage AI tools and agentic workflows in your daily work — from tech planning, code generation and review to exploring novel solutions.
What We’re Looking For
Highly experienced
as a software engineer working on backend systems, distributed systems (operating in the Public Cloud) , or other relevant areas with a strong passion for testing and performance testing
Professional experience
building and operating highly available, scalable backend systems
, such as MMO game servers, high-traffic services, or real-time applications
Experience with Python
and its ecosystem, including familiarity with asynchronous programming, concurrency, and
performance considerations
Solid understanding of distributed systems
, including:
service-to-service communication, including event driven architectures
failure modes and resilience patterns
stateful vs stateless architectures
Experience designing and implementing highly scalable and low-latency systems, including use of Redis, DynamoDB, or similar technologies
Strong understanding of API design (REST/gRPC) and ability to write efficient, low-latency code
Experience working in cloud environments (AWS) and familiarity with containerized deployments (Docker)
Familiarity with CI/CD pipelines, automated testing, and infrastructure automation
Experience using observability tools (Datadog, logs, tracing) to analyze and debug system behavior
Hands-on experience working with AI-assisted development tools (e.g. GitHub Copilot, Codex, Claude Code) and an understanding of how agentic workflows can augment engineering productivity.
Bonus Points
Experience with load testing frameworks like K6, Locust
Understanding of SRE concepts like: SLA, SLO, error budgets
Experience with load testing messaging systems such as NATS;
Experience with relational databases likeMySQL.
Familiarity with Infrastructure-as-Code (preferred
Terraform)
for managing infrastructure deployment
Understanding of network infrastructure and cloud networking concepts, such as VPC, Subnet, Security Groups, and Load Balancing
Understanding modern observability stacks like Kibana / Datadog to perform log querying and dashboards
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: ES - Barcelona, Spain
Scopely is looking for a
Senior Server Engineer (Performance)
to join a new truly unique multiplayer strategy game in Barcelona on a hybrid basis or remotely in the UK, Ireland, Portugal, and the rest of Spain. If you're open to working in any of these locations, there's no need to apply more than once. We'll discuss location preferences during the hiring process. We can support with visa sponsorship from any location.
At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
We embrace AI-forward development practices and expect our engineers to be curious and pragmatic about how these tools can raise the bar.
We are in the early stages of development on an ambitious, unannounced Strategy/MMO title, creating a team of talented and passionate game makers to join us on this exciting journey!
What You Will Do
Work in a cross-functional agile team and be responsible for designing, developing, and evolving systems that
validate and improve the performance, scalability, and reliability of backend services running on AWS
Design and implement performance and reliability strategies for our core backend systems, including
defining service-level expectations
(latency, throughput, error rates) and validating them under realistic conditions
Build frameworks and tooling to simulate real-world production scenarios,
including multi-service interactions, high concurrency, and network variability
Develop and maintain load, stress, and endurance testing systems, integrated into
CI/CD pipelines to detect regressions before production
Analyze system behavior using metrics, logs, and distributed tracing
, identifying bottlenecks and driving improvements across services
Define and drive the adoption of a comprehensive testing strategy across backend services
, including unit tests, integration tests (leveraging test containers), and clear guidelines for when and how each layer should be applied
Enable a shift-left quality culture by building tooling, patterns, and best practices
that allow teams to detect regressions early
Collaborate with feature teams
to improve system design, resilience, and scalability, acting as a force multiplier across backend engineering
Leverage AI tools and agentic workflows in your daily work — from tech planning, code generation and review to exploring novel solutions.
What We’re Looking For
Highly experienced
as a software engineer working on backend systems, distributed systems (operating in the Public Cloud) , or other relevant areas with a strong passion for testing and performance testing
Professional experience
building and operating highly available, scalable backend systems
, such as MMO game servers, high-traffic services, or real-time applications
Experience with Python
and its ecosystem, including familiarity with asynchronous programming, concurrency, and
performance considerations
Solid understanding of distributed systems
, including:
service-to-service communication, including event driven architectures
failure modes and resilience patterns
stateful vs stateless architectures
Experience designing and implementing highly scalable and low-latency systems, including use of Redis, DynamoDB, or similar technologies
Strong understanding of API design (REST/gRPC) and ability to write efficient, low-latency code
Experience working in cloud environments (AWS) and familiarity with containerized deployments (Docker)
Familiarity with CI/CD pipelines, automated testing, and infrastructure automation
Experience using observability tools (Datadog, logs, tracing) to analyze and debug system behavior
Hands-on experience working with AI-assisted development tools (e.g. GitHub Copilot, Codex, Claude Code) and an understanding of how agentic workflows can augment engineering productivity.
Bonus Points
Experience with load testing frameworks like K6, Locust
Understanding of SRE concepts like: SLA, SLO, error budgets
Experience with load testing messaging systems such as NATS;
Experience with relational databases likeMySQL.
Familiarity with Infrastructure-as-Code (preferred
Terraform)
for managing infrastructure deployment
Understanding of network infrastructure and cloud networking concepts, such as VPC, Subnet, Security Groups, and Load Balancing
Understanding modern observability stacks like Kibana / Datadog to perform log querying and dashboards
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: IE - Ireland
Scopely is looking for a
Senior Server Engineer (Performance)
to join a new truly unique multiplayer strategy game in Barcelona on a hybrid basis or remotely in the UK, Ireland, Portugal, and the rest of Spain. If you're open to working in any of these locations, there's no need to apply more than once. We'll discuss location preferences during the hiring process. We can support with visa sponsorship from any location.
At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
We embrace AI-forward development practices and expect our engineers to be curious and pragmatic about how these tools can raise the bar.
We are in the early stages of development on an ambitious, unannounced Strategy/MMO title, creating a team of talented and passionate game makers to join us on this exciting journey!
What You Will Do
Work in a cross-functional agile team and be responsible for designing, developing, and evolving systems that
validate and improve the performance, scalability, and reliability of backend services running on AWS
Design and implement performance and reliability strategies for our core backend systems, including
defining service-level expectations
(latency, throughput, error rates) and validating them under realistic conditions
Build frameworks and tooling to simulate real-world production scenarios,
including multi-service interactions, high concurrency, and network variability
Develop and maintain load, stress, and endurance testing systems, integrated into
CI/CD pipelines to detect regressions before production
Analyze system behavior using metrics, logs, and distributed tracing
, identifying bottlenecks and driving improvements across services
Define and drive the adoption of a comprehensive testing strategy across backend services
, including unit tests, integration tests (leveraging test containers), and clear guidelines for when and how each layer should be applied
Enable a shift-left quality culture by building tooling, patterns, and best practices
that allow teams to detect regressions early
Collaborate with feature teams
to improve system design, resilience, and scalability, acting as a force multiplier across backend engineering
Leverage AI tools and agentic workflows in your daily work — from tech planning, code generation and review to exploring novel solutions.
What We’re Looking For
Highly experienced
as a software engineer working on backend systems, distributed systems (operating in the Public Cloud) , or other relevant areas with a strong passion for testing and performance testing
Professional experience
building and operating highly available, scalable backend systems
, such as MMO game servers, high-traffic services, or real-time applications
Experience with Python
and its ecosystem, including familiarity with asynchronous programming, concurrency, and
performance considerations
Solid understanding of distributed systems
, including:
service-to-service communication, including event driven architectures
failure modes and resilience patterns
stateful vs stateless architectures
Experience designing and implementing highly scalable and low-latency systems, including use of Redis, DynamoDB, or similar technologies
Strong understanding of API design (REST/gRPC) and ability to write efficient, low-latency code
Experience working in cloud environments (AWS) and familiarity with containerized deployments (Docker)
Familiarity with CI/CD pipelines, automated testing, and infrastructure automation
Experience using observability tools (Datadog, logs, tracing) to analyze and debug system behavior
Hands-on experience working with AI-assisted development tools (e.g. GitHub Copilot, Codex, Claude Code) and an understanding of how agentic workflows can augment engineering productivity.
Bonus Points
Experience with load testing frameworks like K6, Locust
Understanding of SRE concepts like: SLA, SLO, error budgets
Experience with load testing messaging systems such as NATS;
Experience with relational databases likeMySQL.
Familiarity with Infrastructure-as-Code (preferred
Terraform)
for managing infrastructure deployment
Understanding of network infrastructure and cloud networking concepts, such as VPC, Subnet, Security Groups, and Load Balancing
Understanding modern observability stacks like Kibana / Datadog to perform log querying and dashboards
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: Canada
Workplace: Remote
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
ABOUT THE ROLE
Location: Remote - Canada based only
Title: Care Navigator
We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.
This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care.
WHO YOU ARE
- Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
- Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
- Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
- Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
- Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
УдалённоseniorPortugal
ОфисseniorPortugal
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