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Location: EMEA Remote Hi, I’m Paul, VP of Engineering at Customer.io . We’re looking for curious, driven Fullstack (Product) Engineers who want to own big things and delight our customers. You’ll design, build, and ship the core product experiences our customers rely on - while helping the team push boundaries on what great communication tools can do. About Customer.io Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence. What We Value Ownership You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again. Engineers with product taste You think like a user, not just an engineer. You care about frontend polish, backend performance, and everything in between. A healthy skepticism for “the way things are done” You bring rigor and creativity. Best practices matter - but never more than forward motion. What You’ll Do Build fullstack features in Go, React, and Ember that power key customer workflows Collaborate with others to turn ideas into shipped customer value Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship Participate in an on-call rotation as required, supporting the reliability of the systems you build Help evolve our systems to scale with more customers, messages, and use cases Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output What we're looking for 7+ years of experience building and scaling backend services and product-facing features Fluency in TypeScript, React (or similar), and a statically typed backend language like Go A strong care for frontend polish, backend performance, and the overall customer experience Proficiency with APIs, relational databases, and writing testable, performant code A bias for action over perfection, and pride in owning technical decisions Compensation & Benefits We believe in transparency. Starting salary for this role is $150,000 - $250,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. Application - We review everyone with care. Tell us why you're interested. Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work. Hiring Manager Interview (60 mins) - Talk with one of our hiring managers about your working style and a project you've owned end-to-end, plus a short AI-assisted coding exercise. System Design Interview (60 mins) - Design a system end-to-end. We're looking for how you think, communicate tradeoffs, and drive through ambiguity. Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here. Assignment Review Calls (2 x 60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate. All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io. Join us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

Location: Americas Remote Hi, I’m Paul, VP of Engineering at Customer.io . We’re looking for curious, driven Fullstack (Product) Engineers who want to own big things and delight our customers. You’ll design, build, and ship the core product experiences our customers rely on - while helping the team push boundaries on what great communication tools can do. About Customer.io Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence. What We Value Ownership You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again. Engineers with product taste You think like a user, not just an engineer. You care about frontend polish, backend performance, and everything in between. A healthy skepticism for “the way things are done” You bring rigor and creativity. Best practices matter - but never more than forward motion. What You’ll Do Build fullstack features in Go, React, and Ember that power key customer workflows Collaborate with others to turn ideas into shipped customer value Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship Participate in an on-call rotation as required, supporting the reliability of the systems you build Help evolve our systems to scale with more customers, messages, and use cases Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output What we're looking for 7+ years of experience building and scaling backend services and product-facing features Fluency in TypeScript, React (or similar), and a statically typed backend language like Go A strong care for frontend polish, backend performance, and the overall customer experience Proficiency with APIs, relational databases, and writing testable, performant code A bias for action over perfection, and pride in owning technical decisions Compensation & Benefits We believe in transparency. Starting salary for this role is $150,000 - $250,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. Application - We review everyone with care. Tell us why you're interested. Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work. Hiring Manager Interview (60 mins) - Talk with one of our hiring managers about your working style and a project you've owned end-to-end, plus a short AI-assisted coding exercise. System Design Interview (60 mins) - Design a system end-to-end. We're looking for how you think, communicate tradeoffs, and drive through ambiguity. Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here. Assignment Review Calls (2 x 60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate. All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io. Join us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

Location: Baku Workplace: remote ABOUT YOU We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents. Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role. If you're passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation. Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model. Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix. Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed. Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle. During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams. Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead. Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift. Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability. Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions. Publish health reports of critical apps periodically. Qualifications and Skills 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Experience with platforms that handle payments, e-commerce, SaaS, or gaming workloads is preferred. Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths. Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts. Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs. Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences. Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues. Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity. Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required. Nice to Have Experience in the gaming, payments, or fintech industry — particularly environments where transaction processing, checkout flows, or player-facing services must meet strict uptime requirements. Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM; exposure to database operations (MySQL, PostgreSQL, Redis, Kafka); and experience with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm). JIRA Service Management administration experience (workflows, automation rules, SLA timers) or ITIL Foundation certification — practical experience matters more than credentials. The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: Baku Workplace: remote We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents — including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents. Qualifications and Skills 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus. The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: United States, Remote Are you on a mission to create games that bond players together into deeply invested communities? Would you like to work on something comedic with lighthearted and whimsical characters? Do you enjoy the challenge of solving complex, non-deterministic problems with simple, pragmatic solutions? As a Senior Online Game Services Engineering Lead for teamLFG, you will design and build the core services that take our game from prototype to production, from gathering requirements to implementation and scaling. Most importantly, you will work with a fun, dedicated, and passionate cross-discipline team devoted to turning a creative dream into a new franchise at PlayStation. We look for candidates who value joining a mission-focused team with a diverse set of backgrounds, experiences, interests, and viewpoints. RESPONSIBILITIES Build and maintain production-quality backend game services Directly manage and lead several engineers, providing support, technical mentorship, constructive feedback, and career development coaching Collaborate daily with a cross-disciplinary team to design and build the services-driven features for the game (including sessions, matchmaking, and progression) Effectively write clear, concise, and accurate technical documentation and email communication, with the ability to summarize complex topics and achieve alignment across multiple teams Calmly deal with production incidents, participating in an on-call rotation after launch REQUIRED SKILLS Production experience designing and building backend game services Ability to communicate with customers of different technical and non-technical backgrounds to help them navigate technology and achieve their goals Experience leading (direct management, mentoring, or guiding) engineers Ability to diagnose complex system failures using logging and metrics Ability to write, debug, and maintain code in Rust, C++, or C# Embrace a “we” culture in addition to being an outstanding collaborator and communicator NICE-TO-HAVE SKILLS Experience with “games as a service” online game development Working knowledge of Docker, Git, and Linux (including shell scripting and system configuration) At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below. $217,000 — $325,000 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Location: Salt Lake City, UT Workplace: hybrid At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary:  PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will design, build, and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You are a strong individual contributor who owns complex systems end-to-end, improves reliability and automation, and partners closely with software and data teams to bring services and models into production. You balance delivery and quality, applying DevOps and SRE best practices to improve developer velocity, system reliability, and operational insight. Who you’ll work with:   You will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.    What you'll be doing day to day: - Design, implement, and operate cloud-native infrastructure for production workloads. - Build and maintain CI/CD pipelines for applications and ML systems. - Develop and manage infrastructure-as-code to ensure consistency, scalability, and repeatability. - Improve deployment reliability through automation, testing, and rollout strategies. - Support AI/ML workloads, including model deployment, scaling, and monitoring. - Integrate AI-assisted tools into DevOps workflows to improve: - Alert quality and noise reduction - Incident triage and root-cause analysis - Capacity planning and performance optimization - Design and maintain observability solutions using metrics, logs, and traces. - Participate in on-call rotations and lead incident response for complex issues. - Continuously improve system resilience through proactive automation. - Partner with application, platform, and data teams to deliver reliable systems. - Provide technical guidance and code reviews for devops team members. - Contribute to architecture discussions and influence technical direction within your domain. - Document standards, runbooks, and best practices. - Participate in on-call rotations What you'll bring:   - Strong Hands-On Expertise - Ability to own systems from design through production support. Design and setup end to end CI/CD Pipelines. - Practical understanding of distributed systems and cloud infrastructure. - Bias toward automation, observability, and operational excellence. - Growth-Oriented Leadership - Willingness to mentor and support teammates. - Comfort collaborating across functions and advocating for better practices. - Ability to communicate trade-offs clearly and constructively. - Strong knowledge of containerization and orchestration (Docker, Kubernetes). - Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog). - Solid understanding of networking, security principles, and high-availability architectures. - Strong problem-solving skills and ability to work in complex, distributed environments. Skills and experience we’re looking for:     Must-haves - 3-5  years of progressive experience designing and implementing large-scale, automated infrastructure and CI/CD Pipelines - Strong experience with cloud platforms (AWS, GCP, or Azure). - Hands-on expertise in: - cloud-native architectures and microservices. - Infrastructure as Code (Terraform, IaC 2.0, etc.) - Containers and Kubernetes - CI/CD systems (GitHub Actions, GitLab CI, Jenkins, ArgoCD) - Strong knowledge-level of CI/CD best practices, GitOps workflows and deployment strategies (blue/green, canary) - Proficiency in scripting or programming (Python, Bash, Go, etc.). - Demonstrated ability to write custom scripts for deployment, monitoring and system tasks. - Experience with monitoring, logging, and alerting tools. - Exposure to AI/ML workloads.  Nice-to-haves -Experience in healthcare technology or other highly regulated SaaS environments (financial services, government - Experience with AI-driven monitoring or AIOps tools - Knowledge of cloud cost optimization strategies. - Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps     Engineer Expert, Certified Kubernetes Administrator (CKA) - Experience with security automation and DevSecOps practices.  Education - Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA) - Experience with security automation and DevSecOps practices.   #LI-AJ1 #LI-Remote PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $106,000 - $118,000 + bonus or commission + equity + benefits. Compensation is assessed individually and aligned to experience, skills, and market context.  Our salary ranges are determined by job and level.

Location: Al Jubail, Saudi Arabia; Lusail, Qatar; Karachi, Pakistan; Jamnagar, India; Yanbu, Saudi Arabia Eram Talent is seeking a dedicated Mechanical Engineer - Central Maintenance - Shop to join their team in Saudi Arabia. In this role, you will be responsible for overseeing the maintenance and repair activities within the central maintenance workshop, ensuring operational efficiency and equipment reliability. Responsibilities Plan, coordinate, and supervise mechanical maintenance activities within the central maintenance workshop. Ensure all maintenance work complies with safety regulations and company standards. Diagnose mechanical issues, implement appropriate maintenance procedures, and oversee repairs of equipment and machinery. Maintain accurate records of maintenance activities, reports, and equipment history. Collaborate with engineering and operations teams to schedule maintenance activities minimizing downtime. Perform maintenance, inspection, and troubleshooting of rotating and static equipment (pumps, compressors, turbines, heat exchangers, etc.) Lead and support workshop operations, including mechanical repairs, overhauling, and refurbishment activities Execute preventive and corrective maintenance within petrochemical plant facilities Participate in plant shutdowns and turnaround activities, ensuring timely and safe completion of tasks Ensure compliance with safety standards, procedures, and quality requirements in all maintenance operations Evaluate and recommend improvements for maintenance processes and equipment performance Requirements Bachelor's degree in Mechanical Engineering or a related field. Minimum 10 years of experience in petrochemical or refinery maintenance environments Strong hands-on experience with rotating and static equipment maintenance and repair Proven experience in workshop operations and shutdown/turnaround support Good knowledge of safety standards, maintenance procedures, and industry best practice Strong knowledge of maintenance procedures, mechanical systems, and machinery diagnostics. Familiarity with safety standards and regulations related to maintenance operations. Excellent problem-solving and organizational skills. Proficient in maintenance management software and Microsoft Office applications. Strong communication skills and ability to lead and work within a team.

Location: Serbia Workplace: remote ABOUT YOU We are seeking a highly skilled Senior Software Engineer – Payments to design, build, and maintain core components of our payment processing platform — spanning both credit card acquiring and alternative payment methods (APMs). Working closely with the Tech Lead and cross-functional partners in Product, Finance, and Risk, you will take ownership of critical payment flows across the full ecosystem: from real-time card authorization through clearing, settlement, and reconciliation, to wallets, bank transfers, local payment methods, and beyond. This role is for an engineer who thrives in complex, high-stakes financial systems, cares deeply about data integrity, and brings both the technical depth and collaborative instincts to contribute meaningfully across the full payments stack. ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. For more information, visit xsolla.com. RESPONSIBILITIES Credit Card Payment Processing Implement and maintain scalable, fault-tolerant services handling real-time authorization, batch clearing, and settlement workflows. Build and maintain integrations with acquiring banks, card networks (Visa, Mastercard, Amex, Discover), payment gateways, fraud providers, and tokenization services. Implement resilient routing logic, retry strategies, and failover mechanisms across card network connections. Ensure transaction idempotency and correct state management across the full card payment lifecycle. Support 3D Secure (3DS2) and Strong Customer Authentication (SCA) flows. Implement and maintain card vaulting and tokenization solutions in line with PCI DSS requirements. Alternative Payment Methods (APMs) Build and maintain integrations with a broad range of APMs, including digital wallets (PayPal, Apple Pay, Google Pay), bank transfers (ACH, SEPA, instant bank pay), buy now pay later (BNPL) providers, prepaid and voucher methods, and regional local payment methods across key markets. Design flexible, extensible integration patterns that allow rapid onboarding of new payment methods and providers. Handle the unique lifecycle requirements of each payment method — including asynchronous notifications, delayed confirmations, refund flows, and currency/settlement nuances. Collaborate with Product to evaluate and prioritize new APM integrations based on market coverage and player demand. Reconciliation & Financial Integrity Build and maintain automated reconciliation pipelines that match authorization, clearing, and settlement records across both card and APM payment rails. Reconcile internal ledgers against acquirer, network, and PSP reports; detect and surface mismatches, duplicates, and missing transactions. Develop safeguards to prevent revenue leakage and ensure ledger consistency at scale. Ensure all financial systems are audit-ready and compliant with internal financial controls. Reporting, Monitoring & Alerting Build and maintain payment reporting systems covering authorization rates, settlement reconciliation, interchange and fee breakdowns, APM conversion rates, and chargeback/dispute metrics. Implement threshold-based alerting for authorization rate drops, decline pattern anomalies, settlement mismatches, volume spikes, and chargeback ratio changes across all payment methods. Contribute to internal financial dashboards supporting cost optimization, risk monitoring, and financial performance visibility. Participate in on-call rotations and incident response for payment-critical systems. Compliance & Security Build systems compliant with PCI DSS , card network operating regulations, data encryption and tokenization standards, and regional mandates. Contribute to secure handling of sensitive payment data across card and APM flows. Support audit processes and financial compliance reviews as required. Fraud & Dispute Management Integrate with fraud detection and risk scoring systems across card and APM payment flows. Implement chargeback and dispute workflow components, including evidence submission and representment support. Build safeguards and monitoring for fraud pattern detection across payment methods. Engineering Excellence Write clean, well-tested, well-documented code with a strong focus on reliability, observability, and correctness. Participate actively in code reviews, technical design discussions, and architecture decisions. Contribute to best practices for distributed systems design, observability, incident response, and financial data integrity. Mentor junior engineers and contribute to a high-trust, high-accountability engineering culture. QUALIFICATIONS & SKILLS 5+ years of software engineering experience, with a strong focus on PHP and Go (Golang) tech stacks at least 2+ years working on payment processing systems in production Hands-on experience with card payment flows: authorization, clearing, settlement, reconciliation, and chargebacks. Experience integrating with or building against one or more APM providers (wallets, bank transfers, BNPL, local payment methods). Solid understanding of the four-party (Visa/Mastercard) and three-party (Amex/Discover) models , including interchange, BIN logic, MCC codes, AVS, CVV, and 3DS/SCA. Strong understanding of distributed systems: idempotency, eventual consistency, fault tolerance, and high availability. Proficiency in designing and consuming RESTful and/or event-driven APIs in a payments context. Familiarity with PCI DSS and payment data security fundamentals. Strong debugging and incident response skills in complex, high-volume financial systems. NICE TO HAVE Experience at a PSP, acquirer, issuer, payment gateway, or fintech platform. Familiarity with global payments and cross-border processing, including FX, local settlement, and regulatory considerations. Experience at high transaction volumes (10M+ monthly transactions). Exposure to authorization rate optimization and intelligent payment routing. Familiarity with the gaming, digital goods, or e-commerce payments landscape. Experience with audit processes and financial compliance reviews. WHAT SUCCESS LOOKS LIKE In your first 6 months, you will have: Delivered meaningful improvements to at least one area of the card or APM payment stack — whether a new integration, a reconciliation improvement, or a reliability/observability uplift. Demonstrated deep ownership of a payment domain area, proactively identifying and resolving gaps in reliability, correctness, or coverage. Built strong working relationships with the Tech Lead, PM, and cross-functional stakeholders across Finance and Risk. Contributed to engineering practices that raise the quality bar for the broader payments team. Benefits   We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.   The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.   By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.   Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.   For any inquiries related to data privacy, please contact: careers@xsolla.com    Explore more opportunities at: https://xsolla.com/careers

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! Technical Service Operations Lead (TSO Lead), Kuala Lumpur ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to have: Experience in the gaming, payments, or fintech industry. Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. BENEFITS Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: Careers | Xsolla

Location: Merlimau,Malaysia Bradken is equipping the resource sector to advance society sustainably. As part of our global team, you’ll be joining a leading designer, manufacturer, and supplier of wear products and services for the mining and resource sectors. With more than 3,000 people worldwide and a strong commitment to achieving carbon neutrality by 2030, Bradken offers a collaborative and purpose-driven workplace focused on safety, innovation, and continuous improvement. What's the Role: As an After-Hours Supervisor , you will act as the on-site decision-maker, ensuring a safe, seamless, and efficient production flow from melting through to finishing. You will focus on optimising bottlenecks, collaborating closely with quality teams, and proactively addressing issues to consistently meet targets while minimising downtime. Your role will be centred on driving efficiency across all core foundry operations. Your constant presence will guarantee strict adherence to all safety and environmental regulations. Through proactive inspections, PPE enforcement, and immediate incident response, you will cultivate a zero-tolerance environment for hazards, prioritising the well-being of your team and preventing violations. You will directly oversee and support your production team, including operators and maintenance. By ensuring clear task assignments, resolving conflicts effectively, and facilitating seamless shift handovers, you will maintain high productivity, engagement, and a collaborative work environment. You will be responsible for the proactive monitoring of all critical equipment, identifying potential issues before they cause disruptions. You'll coordinate maintenance, manage essential resources, and oversee material handling to ensure continuous, efficient production and minimise waste. Key Technical Criteria: Degree/Diploma in Industrial Engineering/Metallurgy/Materials Engineering/Manufacturing Demonstrated experience in managing big cross-functional teams Experience in heavy industry manufacturing Able to work on shift, in rotation Experience with quality management systems (QMS) and familiarity with ISO 9001 standards This role is based in Merlimau. If you'd like to be part of a team that's changing the game, please apply along with your resume and a brief cover letter highlighting why this should be your next role .Everyone has a story...be part of ours! Why join our team at Bradken? Safety first environment and mindset Competitive Total Reward Packages Global and local recognition programs Paid Parental Leave Learning and Development focus Education assistance EAP for you and your family Community Involvement program Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical including drug and alcohol testing. WE RESPECTFULLY REQUEST NO RECRUITMENT AGENCY APPROACHES Bradken is an Equal Opportunity Employer and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our people because great things happen when individuals are allowed to bring themselves into their work. All employment will be based on merit, competence, performance, and business needs.

Location: British Columbia Workplace: remote ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications & Skills: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems. Experience in the gaming industry is required. Payments or fintech industry experience is a plus. Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have: Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com. The listed range is specific to British Columbia and varies based on factors such as location and experience.

Location: Serbia Workplace: remote ABOUT YOU   We are looking for a Senior Full-Stack Engineer who is innovative, detail-oriented, and highly collaborative to join our Engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build end-to-end solutions, design scalable architectures, and drive performance and reliability across both frontend and backend systems.   Strong proficiency in React and modern frontend development practices, along with solid backend expertise in Go (or a similar language) is essential, along with experience in microservices architecture, distributed systems, and cloud-native environments using Docker and Kubernetes. The ability to own features from concept to production, troubleshoot complex system behaviors, and continuously optimize performance and resiliency will be key to your success in this role.   If you're passionate about building seamless full-stack experiences that power impactful products and love creating scalable solutions that support gaming, payment, and digital commerce ecosystems, we would love to hear from you!       ABOUT US   Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.   For more information, visit xsolla.com. Responsibilities Design, build, and maintain full-stack applications that power core products and platforms. Develop responsive, high-performance user interfaces using React. Build and maintain backend services using Go and event-driven architectures. Build scalable microservices in containerized environments using Docker and Kubernetes. Drive architecture decisions that improve performance, resiliency, and maintainability. Collaborate with engineers, product managers, designers, and QA to deliver end-to-end solutions. Own your code in production, monitor, debug, and continuously improve application performance and reliability. Write automated tests and follow CI/CD best practices to ensure high-quality deployments. Participate in code reviews, technical discussions, and knowledge sharing across teams. Participate in on-call rotation to support production systems and respond to incidents. Qualifications & Skills 5+ years of full-stack development experience. Strong proficiency in React and modern frontend development practices. Solid backend experience in Go or a similar language. Strong understanding of microservices architecture, distributed systems, and event-based communication. Familiarity with cloud infrastructure and container orchestration (e.g., Kubernetes, Docker). Solid understanding of observability, monitoring, and performance optimization. Ability to troubleshoot production issues, analyze system behavior, and drive resolution. Nice to Have Experience with React Native for mobile development. Background in gaming, payments, or commerce systems. Experience in adtech or offer monetization platforms. Hands-on experience with Kafka or equivalent streaming platforms. Experience with Redis or other in-memory data stores. Experience with cloud platforms (e.g., AWS, GCP, or Azure). Familiarity with ClickHouse, Postgres, or other analytical/OLAP/OLTP databases. Prior experience working on internal platforms or developer-facing tools. Benefits:   We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.   The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.   By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.   Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.   For any inquiries related to data privacy, please contact: careers@xsolla.com   Explore more opportunities at: https://xsolla.com/careers

Location: San Francisco, CA | New York City, NY | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is investing $50 billion in American computing infrastructure, including datacenters custom-built for our workloads, and this role sits at the heart of that effort. As a Staff Engineer on the Datacenter Server Lifecycle team, you will own the end-to-end operational journey of every machine in our datacenters – from initial provisioning and deployment, steady-state operation, maintenance, and repair. This is greenfield work: you will help define the services, tooling, standards and processes that govern how we operate critical  hardware at scale, powering frontier model development and serving. You will have the opportunity to define AI-native workflows for datacenter operations and to help drive innovations on efficiency, performance, and reliability. A distinguishing aspect of this role is its deep intersection with security. The machines in our datacenter handle some of the most sensitive workloads in AI – training frontier models and serving millions of users interacting with Claude. Ensuring that every machine in the fleet is trusted, attested, and operating with a verified chain of integrity from the hardware up is a core part of the job, not an afterthought. You will partner closely with our Infrastructure Security team to define and enforce trusted compute standards across the lifecycle, from secure provisioning through end-of-life handling. Key responsibilities Build automation to support datacenter fleets at scale. Define and own the end-to-end system lifecycle strategy – from provisioning and deployment through operation, maintenance, refresh, and decommissioning – and maintain automation and operational procedures for common lifecycle events (e.g., hardware failures, firmware upgrades, fleet rotations). Partner closely with Infrastructure Security to design and enforce trusted compute standards across the server lifecycle. Work closely with our Networking team to ensure end-to-end connectivity across all sites. Build and maintain tooling to track machine health, configuration, and operational status across the full datacenter fleet. Minimum qualifications Hands-on experience with server hardware, including rack deployment, cabling, troubleshooting, and understanding failure modes at scale. End-to-end understanding of hardware lifecycle management: asset tracking, provisioning workflows, maintenance scheduling, and decommissioning practices. Proficiency in at least one programming language (e.g., Python, Rust, Go, or Java). Working knowledge of modern cloud infrastructure, including Kubernetes and large scale cloud providers (e.g. AWS, Azure, GCP). Ability to communicate clearly and build consensus with a wide range of stakeholders. Comfort navigating ambiguity and making progress on complex, cross-functional problems. Willingness to travel occasionally to datacenter sites across North America. Preferred qualifications 8+ years of experience in datacenter infrastructure management, or a closely related discipline. Hands-on experience with GPU or AI accelerator hardware (e.g., NVIDIA A100/H100, Google TPUs, or AWS Trainium) and an understanding of their operational demands. Familiarity with modern provisioning and OS tooling such as LinuxBoot and NixOS Experience building or contributing to datacenter automation or fleet management platforms. Experience building and deploying server operating system distributions across large server fleets. Background in large-scale capacity planning and hardware refresh strategy, ideally at a hyperscaler or large cloud provider. Experience with trusted compute and hardware security concepts such as secure boot, TPM, hardware attestation, and firmware verification — or a strong desire to develop deep expertise in this area. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote - US About the Job: Software powers the world, and LaunchDarkly empowers all teams to deliver and control the best software. As an Senior Infrastructure Engineer on the IDE team, you'll help us build, automate, and improve the systems that keep LaunchDarkly running at scale. Our platform serves over twenty trillion feature flags daily across a global AWS footprint. The IDE team owns the infrastructure layer — networking, compute, CI/CD, databases, observability — and we're looking for someone who wants to make that layer increasingly self-service and automated. You'll write software that replaces manual processes, build tools that help other engineers move faster, and contribute to a culture where operational toil is treated as a bug to be fixed, not a fact of life. As part of our you-build-it-you-run-it culture, all engineers participate in an on-call rotation. Responsibilities: Automate infrastructure provisioning, deployment, and operational workflows Build and improve internal tools and platforms that make other engineers more productive Manage and evolve our AWS infrastructure using Terraform Participate in on-call rotations and turn incident patterns into permanent fixes Collaborate with product engineering teams to understand their infrastructure needs and reduce friction Identify repetitive operational work and replace it with software Qualifications: 8+ years of professional software engineering experience Familiarity with AWS (you've used it; you don't need to have memorized every service) You write code to solve problems — not just configuration, but actual software when the situation calls for it You're curious about how things work and willing to learn new tools quickly A commitment to working in a communicative and collaborative environment You hold yourself and others to a high bar when working with production systems You value code quality, automated testing, and engineering best practices Nice to have (but not required): Experience with Terraform or similar Infrastructure-as-Code tools Experience with CI/CD systems (GitHub Actions, Jenkins, etc.) Familiarity with containers and Kubernetes Experience with observability tools like Datadog Pay: Target pay ranges based on Geographic Zones* for Level 4: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $191,800 - $263,670** Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $172,600 - $237,270** Zone 3: All other US locations - $ 163,000 - $224,070 * LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @ launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: Mengeš, Slovenia D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planning Requirements Bachelor's in IT, Engineering, or related field 5+ years of IT/OT support experience in regulated environments Experience with industrial IT systems, SCADA/PLC, and lab software Networking knowledge (VLAN, Firewall, Routing) ITIL process knowledge; ServiceNow/Remedy ticketing Database Troubleshooting Experience MSSQL Available for onsite support and 24/7 on-call rotation Fluency in Slovenian and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Ljubljana, Slovenia D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planning Requirements Bachelor's in IT, Engineering, or related field 5+ years of IT/OT support experience in regulated environments Experience with industrial IT systems, SCADA/PLC, and lab software Networking knowledge (VLAN, Firewall, Routing) ITIL process knowledge; ServiceNow/Remedy ticketing Database Troubleshooting Experience MSSQL Available for onsite support and 24/7 on-call rotation Fluency in Slovenian and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. Join our growing Ops Engineering team and help build internal tooling and infrastructure that empowers operators at Ramp. As an internal-facing team, you'll work directly with our operations teams to design, implement, and scale tools and systems that enable them to serve our customers more efficiently and effectively. Much of our work involves managing the Retool platform, building custom tooling on top of platforms like Zendesk, developing internal API to support internal operations, and creating operator-facing applications that help our ops teams move faster and deliver better customer experiences. Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team in the world! The Ops Engineering team is highly cross-functional, working closely with operations, customer support, and other internal stakeholders to solve a wide range of infrastructure and tooling challenges. Our ideal candidate has a strong sense of ownership and enjoys owning projects from inception to scaling them in production. We value people who take pride in their work, and show an aptitude for learning quickly whether they're familiar with our stack or not. You'll be working with a nimble team of committed and talented engineers and having a large, long-term impact on technical design and engineering culture. We are intentionally pushing to use AI to automate workflows end-to-end, reducing manual toil and standardizing patterns across Retool, Zendesk, and our internal APIs. What You'll Do - Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences - Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance - Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows - Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools - Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility - Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems - Write clean, maintainable, and well-tested code following software engineering best practices - Participate in code reviews, mentor team members, and contribute to the growth of engineering culture - Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback - Participate in an On Call rotation to resolve critical issues impacting internal users What You'll Need - 5+ years of software engineering experience building and shipping production applications - Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar - Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend) - Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.) - Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems - Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems - Strong product sense and user empathy, with ability to translate business requirements into technical solutions - Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices - Excellent communication skills and ability to work cross-functionally with operations, product, and engineering teams - Strong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedback - Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Software Engineer (L2) - for Voice Trust: helping ensure Twilio’s Voice customers have reliable voice communication with their customers that ensure their customers will answer their calls. About the job This position is needed to add to our Voice Connectivity Trust team in the US  to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers. Responsibilities In this role, you’ll: Be an owner: Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them Wear the customer's shoes: Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions Write it down: Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams Be bold: Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity Draw the owl: Figure out novel ways of solving customer problems for the Voice channel Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Minimum 2-3+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies Experience building RESTful services, API design and event-driven architectures (Kafka, SQS) Understanding of CI/CD pipelines Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana) Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance) Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples Bachelor's degree in Computer Science or a related engineering field Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems Able to work well in a team setting and both highly motivated and motivating Desired: Can demonstrate with metrics how you have used AI to increase productivity Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems Knowledge  and experience working with SIP protocol Knowledge and experience working with Stir/Shaken protocol Location This role will be Remote in the USA but is not eligible to be hired in CA, NY, WA, PA, CT. We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600 Based in the San Francisco Bay area, California: $163,100 - $203,900. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 12/31/2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.