Location: Worldwide
Hiring: Right Hand (Potential Future Chief of Staff or other C-Level)
Fully Remote | Full-Time | EST Hours Required
Right hand to the founders of
Linear Agency
:
Ciaran Finn
&
Evan Carroll
About the Role
We're looking for a right hand to our founders - someone incredibly organized who will grow with us and, for the right person, has potential to evolve into a Chief of Staff or a different senior or even c-level role for the right person as we scale.
This is a full-time position working directly alongside Ciaran Finn and Evan Carroll, two high-energy agency founders who move fast, think big, and need someone brilliant behind the scenes keeping everything together in an organized and efficient manner. They are big-picture thinkers, not detail people - that's why this role exists and why it matters so much.
Ciaran and Evan invest heavily into those around them. The last person who worked this closely with them is now COO of Linear Agency, so there is genuine growth opportunity for the right person long-term.
This role is fully remote, with the opportunity to travel and work in person as Ciaran and Evan travel and host events around the world (Miami, Dubai, Europe, etc).
See details of our founders below, as well as more information on the role.
Ciaran’s Socials:
Ciaran’s LinkedIn:
https://www.linkedin.com/in/ciaran-finn/
Ciaran’s Instagram:
https://www.instagram.com/ciaranfinn_
Evan’s Socials:
Evan’s LinkedIn:
https://www.linkedin.com/in/theevancarroll
Evan’s Instagram:
https://www.instagram.com/_evancarroll
Ciaran & Evan talking on stage at Affiliate World about their agency:
How to Unlock $1M+/Month Ad Spend on Meta
What You'll Be Doing
Managing calendars and inboxes for both Ciaran & Evan
Supporting both founders with personal organization, travel booking, hotel arrangements, meal planning/prep coordination, personal events planning, and more
Supporting in the business with personal brand content needs, marketing and sales organization, hiring coordination, project planning inside the business, organizing and hosting mastermind events, and more
Being client facing and helping with talking directly to clients, onboarding clients, assisting clients in what they need (this will be for eCommerce clients inside the eCommerce agency, as well as for agency owners who are clients inside our agency mentorship business)
Handling general business admin and keeping operations running smoothly
Being the connective tissue across everything - nothing falls through the cracks on your watch
You will be keeping track of Ciaran & Evan’s to do lists and helping them organize their tasks and weeks, so you must be incredibly organized and detail oriented (if you aren’t obsessed with task managers or lists or organizing things neatly and properly with nothing slipping through the cracks then this isn’t for you)
What We're Looking For
We don't care about your CV. We care about you.
No executive assistant experience required. This is entirely about personality, work ethic, and fit. An ex-project manager, ex-ops role, or anyone from a detail-heavy, process-driven background will slot right in - but honestly, if you have the right qualities, background doesn’t matter at all and we'll figure the rest out together.
The organized side of you:
Your clothes are probably organized by color in your closet
You probably own an unreasonable number of labeled plastic boxes and see absolutely nothing wrong with that
Your friends probably joked that you were by far the most organized person in the friendship group
Systems, processes, and checklists bring you genuine joy
I could ask you to load up any area of your life (eg maybe personal tasks, health and fitness, hobbies or trips planned etc) and it’s probably neatly organized and planned in a Notion board or a task manager or some kind of a color coded organization management system with various filter views
You cannot mentally leave a task half-done
You take pride in doing things the right way, and in a way to add extra value / make things extra special because you can, not just doing things the fastest way
The human side of you:
You're adaptable - when the plan changes (and it will), you pivot without missing a beat
You're positive energy and bring great vibes to every interaction
People genuinely enjoy being around you
You can be deep in a task manager one hour and laughing over dinner on a work trip the next
Evan & Ciaran big-picture and people-first.
You need to be the organized, detail-obsessed version of that that keeps Ciaran & Evan on time, on track, organized and tidy.
The Reality of This Role
This is not a 9-to-5. Ciaran and Evan move fast and operate across various time zones. You'll need to be available often in evenings or weekends - and be genuinely all-in. EST hours are required but sometimes this may change slightly too.
In return, you'll have a front-row seat to how growing businesses in the online space operate, real responsibility from day one, the chance to travel the world with Ciaran & Evan, and a clear path to grow into something much bigger with direct investment into you from Ciaran & Evan.
Competitive salary, dependent on experience and fit. This role is extremely important and we'll compensate accordingly.
This role is about fit, not experience. If this sounds like you, we want to hear from you.
To Apply
To apply, click the 'Apply' button to fill in the form.
УдалённоCiaran and Evan move fast and operate across various time zones
Location: Poland; Spain; Portugal; United Kingdom; Malta; Serbia
W
e are looking for a
Senior Litigation Counsel
for our team.
Responsibilities:
Lead and oversee significant multi‑jurisdictional disputes, including:
Commercial litigation (e.g., contract breaches, disputes over equipment quality or lease agreements)
International arbitration (e.g., claims related to misrepresentation, fraud, or recovery of financial losses)
Financial recovery matters (e.g., frozen assets, unauthorised transactions, or overpayments)
Prepare and submit legal filings (pleadings, motions, etc.) across key jurisdictions (UAE, UK, EU, HK)
Oversee all stages of litigation — from discovery and depositions to trial preparation — with minimal supervision
Coordinate with local legal advisors to ensure seamless case execution
Conduct in‑depth legal research to shape strategic case approaches
Maintain meticulous case files and ensure full document traceability
Draft legal memoranda, briefs, and internal advisory notes
Manage e‑discovery processes and conduct comprehensive document reviews
Support settlement discussions and alternative dispute resolution (ADR) initiatives
Update litigation calendars and case management systems
Collaborate with expert witnesses and cross‑functional teams to strengthen case positioning
Develop litigation strategies and contribute to the evolution of best practices
Monitor legislative and judicial updates relevant to key practice areas
Build and maintain legal templates, research databases, and knowledge‑sharing resources
Assist in internal reporting and communication initiatives
Support operational tasks, such as proposal drafting and client presentation preparation
Requirements
Education & Qualifications:
Juris Doctor (J.D.) from a recognised law school
Valid license to practice law
7- 10 years of hands‑on litigation or dispute resolution experience
Core Competencies:
Exceptional analytical and legal research abilities, with strong command of legal databases
Outstanding written and verbal communication skills, with a track record of drafting precise legal documents
Deep understanding of civil procedure, evidence rules, and court protocols
Proficiency in e‑discovery tools and litigation support software
Proven ability to juggle multiple high‑priority cases and meet tight deadlines
High level of organisation and attention to detail
Strong interpersonal skills and ability to collaborate effectively within teams
Professional demeanour when interacting with clients, opposing counsel, and court officials
Practical experience with Google Workspace, Notion, and LLMs
Preferred Qualifications:
Prior experience in commercial litigation
Familiarity with ADR methods (mediation, arbitration, etc.)
Experience with case management and legal project tools
Knowledge of legal tech solutions and their application in dispute resolution
Hands‑on experience in document review and e‑discovery coordination
Willingness to travel for court appearances, depositions, or meetings with external counsel
Flexibility to work extended hours when case demands require
Commitment to continuous legal education and staying up‑to‑date with evolving regulations
Benefits
Close collaboration with senior leadership and exposure to strategic business matters.
Real ownership of legal projects from start to finish.
Fully remote format with the flexibility to work from anywhere.
Broad international scope and a diverse range of legal work.
A modern, technology-enabled environment with an AI-forward mindset.
40 paid days off per year.
Competitive compensation aligned with the seniority and scope of the role.
Location: Remote - United States
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
Reddit is poised to rapidly innovate and grow like no other time in its history. This is a unique opportunity to leave your mark on one of the most influential and trafficked corners of the internet.
Consumer data science plays a key role in fulfilling Reddit’s mission of bringing community & belonging to the world through deep understanding of how we can better connect people to the best information and communities for them - the heart of Reddit’s product - from crypto to support groups, gaming to AMAs, travel tips to memes.
Reddit's relevance challenges are uniquely complex. Our platform is a deeply interconnected network of communities, contributors, and consumers - where the notion of "relevance" spans personalized content ranking, community discovery, and search across an enormous corpus of authentic, user-generated content. We need a senior technical leader who thrives on these hard problems and can raise the bar for how we measure, evaluate, and improve the quality of recommendations and search results across the entire Consumer organization.
As a Senior Staff Data Scientist on the Consumer team, you will be the go-to expert on relevance measurement and evaluation, partnering closely with Feeds and Search ML teams to tackle the most complex ranking, recommendation, and retrieval challenges across Consumer. You will shape how Reddit understands content quality, define the metrics and analytical frameworks that guide relevance improvements, and influence product strategy through rigorous analysis and experimentation.
Responsibilities
Serve as the technical authority on relevance metrics and evaluation methodology across Consumer, setting standards for how we measure the quality of feeds, search results, and recommendations in a complex, community-driven environment
Develop metrics frameworks and offline evaluation approaches for ranking and recommendation systems, including proxy metrics that reliably predict long-term outcomes like retention, community health, and user satisfaction
Design and analyze experiments for relevance features, accounting for challenges unique to networked platforms such as spillover effects between communities, interference between contributors and consumers, and long-run impacts of ranking changes on content supply
Identify opportunities where improved measurement and analysis can unlock product insights that were previously unmeasurable or ambiguous, particularly around content quality, search intent understanding, and personalization effectiveness
Partner deeply with ML engineers and product teams to translate model performance metrics into user-facing impact
Influence the long-term product strategy for Feeds and Search by synthesizing insights from experimentation, observational analysis, and metric deep-dives into clear, actionable recommendations for senior leadership
Mentor and elevate other data scientists across the organization on relevance evaluation, experimentation best practices for ranking systems, causal reasoning, and statistical rigor
Publish and share methodological advances internally and, where appropriate, externally to contribute to the broader relevance, recommendation systems, and experimentation community
Required Qualifications
Ph.D. in Statistics, Computer Science, Information Retrieval, Economics, or a related quantitative field with a strong focus on recommendation systems, ranking, causal inference, or evaluation methodology; or M.S. with equivalent depth of expertise
For M.S. holders: 12+ years of industry experience in applied science, data science, or relevance/ranking-focused roles
For Ph.D. holders: 8+ years of industry experience in applied science, data science, or relevance/ranking-focused roles
Deep expertise in metrics design and evaluation for ranking and recommendation systems, including offline metrics and counterfactual evaluation
Strong understanding of causal inference and experimentation methodology, including practical experience with challenges relevant to ranking systems such as novelty effects, position bias, long-run effect estimation, and ecosystem-level impacts
Experience defining and validating quality metrics for content ranking, search, or recommendations at scale
Strong theoretical grounding in experimental design, including power analysis, variance reduction techniques, and sequential testing as applied to relevance experiments
Expert knowledge of SQL and proficiency in R and/or Python for statistical computing
Demonstrated ability to influence product and organizational strategy through data-driven insights about content quality and user experience
Excellent communication skills with the ability to explain nuanced statistical and ML concepts and tradeoffs to both technical and non-technical senior stakeholders
Experience mentoring data scientists and building organizational capability in relevance evaluation and experimentation
Comfortable in innovative and fast-paced environments with a bias toward action
Preferred Qualifications
Published research or industry contributions in areas recommendation systems or causal inference for ranking
Experience with social network or user-generated content platforms where community-level dynamics create non-trivial relevance and experimentation challenges
Benefits:
Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
#LI-REMOTE
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit
https://www.redditinc.com/careers/
.
To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base salary range for this position is:
$232,500
—
$325,500 USD
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our
Candidate Privacy Policy for Potential Employees and Contractors
.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Location: Ethiopia; Egypt; South Africa; Philippines; Jamaica
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and technology platforms in industries such as SaaS, MarTech, FinTech, eCommerce, and digital services.
Role Type: Full-time
Engagement: Independent Contractor
About the company
Our client is a private family office and investment firm dedicated to long-term wealth preservation and strategic capital growth. By providing a secure and flexible investment channel, the team focuses on achieving superior risk-adjusted returns through diversified asset management. They serve high-net-worth interests with a commitment to stability and financial excellence, ensuring sustainable growth and the protection of legacy capital across various market cycles.
As an established player in the private equity and investment management space, the firm prides itself on a culture of discretion, professional integrity, and analytical rigor. The team operates with a long-term vision, moving away from short-term market volatility to focus on high-impact opportunities that drive meaningful value. Candidates will join a collaborative environment where strategic thinking and precision are highly valued, contributing to the continued success of a sophisticated and stable financial portfolio.
Job Summary
We are seeking a proactive, execution-driven Senior Project Manager to join an early-stage music SaaS company building complex catalog intelligence infrastructure. In this role, you will be the operational backbone of the team, responsible for transforming strategic goals into structured workflows. Your mission is to implement robust systems, eliminate bottlenecks, and drive accountability across a remote engineering and product team. This is a high-impact position for a specialist who thrives in the fast-paced environment of a tech startup and enjoys bringing order to complex technical projects.
Key Responsibilities
Systems Implementation:
Establish and optimize project management frameworks using tools like Jira, Linear, or Notion to create a centralized "source of truth."
Execution & Accountability:
Drive team-wide accountability to ensure all deliverables are met on time, proactively following up on delays and removing blockers.
Sprint Management:
Lead daily and weekly sprint cycles, anticipating technical or resource risks before they disrupt the timeline.
Operational Oversight:
Conduct daily check-ins and monitor communication channels (Slack) to ensure no tasks stall due to miscommunication.
Meeting Coordination:
Attend all key technical meetings to capture action items, document decisions, and ensure rigorous follow-through across the organization.
Reporting:
Track and report on progress across all major initiatives, providing leadership with clear visibility into project health.
Requirements
Proven experience operating within early-stage tech environments. You must be comfortable with the ambiguity and rapid evolution of a growing company.
Strong proficiency in agile methodologies and advanced knowledge of project management software.
A natural ability to lead coordinate, and hold team members accountable without being micro-managed.
A highly action-oriented mindset with the ability to identify bottlenecks and adapt workflows independently.
Must be available to work remotely with core overlap during GMT hours (10:00–14:00).
Exceptional English communication skills, both written and verbal.
Experience with specific tools including Monday.com, Google Workspace, and Outreach.
Background in music technology or SaaS infrastructure.
Previous experience in calendar management and executive project coordination.
Benefits
💰 Competitive compensation
🌎 Fully remote work environment
🚀 High-impact role in an early-stage startup
📈 Career growth opportunities as the team scales
🎯 Performance-based incentives (Structure in development)
🤝 Collaborative and mission-driven team culture
Location: South Africa
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
Role Type: Full-time
Engagement: Independent Contractor
About the company
Our client is an innovative AI-driven media agency at the forefront of the creator economy and digital marketing space. Specializing in cutting-edge generative technology, the team develops sophisticated AI digital twins for high-level business owners, coaches, and consultants. Their proprietary systems automate the entire content lifecycle—from video production to multi-channel distribution—enabling global leaders to scale their online presence and lead generation without the need for constant filming.
With over 1,000 successful implementations, this fast-growing company is redefining how professional expertise is packaged and delivered across social platforms and digital education. The team is driven by a mission to eliminate the friction of content creation through advanced automation and realistic synthetic media. Candidates will join a results-oriented, forward-thinking environment that thrives on innovation, technical excellence, and high-impact digital transformation for a diverse range of international industries.
Job Summary
We are looking for a high-caliber Client Success Manager to become the operational heartbeat of a rapidly growing creative agency. Our team is at the forefront of the AI revolution, producing hyper-realistic digital clones for high-profile business owners to scale their social media presence. As we expand, we need a seasoned professional to take full ownership of the client journey. This isn’t a support role; it is a leadership position where you will bridge the gap between clients and our production team, and build the processes that will define our future. If you are an experienced CSM who thrives in fast-paced, founder-led environments and is excited by AI-driven content, we want to hear from you.
Key Responsibilities
Act as the primary, proactive point of contact for all clients via WhatsApp, Slack, and email, ensuring no query goes unanswered.
Own the end-to-end client onboarding process, setting clear expectations and establishing trust from day one.
Manage high-volume content delivery schedules, coordinating between internal virtual assistants, editors, and copywriters to meet deadlines.
Perform rigorous quality control on all AI-generated video outputs to ensure brand consistency and technical excellence before delivery.
Oversee social media scheduling across platforms including Instagram, Facebook, and YouTube Shorts.
Identify operational bottlenecks and create SOPs to move the business toward a more mature, scalable infrastructure.
Proactively monitor account health, identifying and resolving potential retention risks before they escalate.
Requirements
Proven experience as a Client Success Manager, Account Manager, or Delivery Manager, specifically within a marketing or creative agency.
Exceptional professional English (written and spoken) with the ability to manage client expectations with authority and empathy.
High-level organizational skills with the ability to track multiple deliverables across 20+ active accounts simultaneously.
Demonstrated reliability and a commitment to a full-time, dedicated role; we are looking for a long-term partner, not a freelancer with multiple projects.
Technical comfort and curiosity; you must be willing to dive into AI tools like HeyGen and ChatGPT as part of your daily workflow.
A "builder" mindset—the ability to take ownership of an operationally immature business and implement structure without constant direction.
Ability to handle difficult conversations professionally and de-escalate client concerns independently.
Direct experience with AI video generation tools or short-form video content agencies.
Proficiency in Notion for project tracking and documentation.
Experience working directly with founders in early-stage, fast-moving companies.
Background in personal branding or social media strategy for professional sectors (e.g., Real Estate, Medical, Finance).
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Opportunity to lead in the cutting-edge AI content space
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Location: Munich, Germany
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
Notion is building the connected workspace that teams everywhere use to think, plan, and ship — and our partner ecosystem is central to how we grow in the DACH market. As Regional Partner Manager for DACH, you'll own our partner relationships across the region, working closely with our Munich sales team to drive revenue through value-added resellers, hyperscaler ecosystems, and local services partners.
This is a builder role for someone who thrives in a dynamic, high-growth environment. You'll be the architect of Notion's DACH partner motion — standing up programs, forging relationships, and converting partner activity into measurable pipeline. You'll operate across multiple partner types simultaneously and serve as the connective tissue between our ecosystem and our sales team.
The ideal candidate brings a hunter's instinct to partnerships: proactive, commercially sharp, and energised by the challenge of building something meaningful in a market with real momentum. You'll work cross-functionally with sales, marketing, and regional leadership — and you'll be a visible face of Notion in the DACH partner community.
WHAT YOU'LL ACHIEVE
- Own and grow Notion's DACH partner ecosystem across value-added resellers, cloud/hyperscaler partnerships, and local services partners
- Build and execute joint go-to-market programs with regional VARs and solutions partners
- Manage Notion's hyperscaler partnerships in DACH, overseeing cloud marketplace deal flow and co-sell motions
- Align partner activity directly to the DACH sales team's pipeline — facilitating introductions, mapping accounts, and driving resell and co-sell opportunities to close
- Coordinate joint initiatives that bring together reseller partners and hyperscaler ecosystems for combined enterprise programs
- Develop and maintain strong executive relationships with partner leadership across the region, becoming a trusted extension of their go-to-market teams
- Track and report on partner-sourced and partner-influenced pipeline; present program performance to internal stakeholders and EMEA regional leadership
- Support services delivery by local partners on an ad-hoc basis, helping maintain quality and partner satisfaction
- Identify and qualify inbound partnership opportunities, and proactively surface new partner relationships that can expand Notion's reach in DACH
- Collaborate with Notion's global and EMEA partner teams to adapt programs to the local market and share learnings across regions
SKILLS YOU'LL NEED TO BRING
- 10+ years of experience in partnerships, channel sales, or alliances in the enterprise SaaS or cloud software industry
- Demonstrated experience managing both VAR/reseller programs and at least one cloud or hyperscaler partnership — comfort across both partner types is essential
- A builder's track record: you've stood up partner programs and can point to outcomes you drove
- Strong demand generation orientation
- Commercially sharp with the ability to connect partner activity to revenue outcomes
- Highly collaborative and effective working alongside direct sales teams — you understand what reps need, and you make their lives easier
- Executive presence and strong relationship-building skills; you're as comfortable presenting to a partner CRO as you are coordinating logistics with a partner marketing manager
- Experience working in or alongside hyper-growth or startup environments — you're comfortable with ambiguity and moving fast without a complete playbook
- Based in Munich with existing knowledge of the DACH technology market; willingness to travel across EMEA and occasionally across EMEA
- Strong organisational and operational discipline — you manage multiple active partner relationships without dropping balls, and you communicate proactively
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
NICE TO HAVES
- Experience with cloud marketplace programs and hyperscaler co-sell motions
- Familiarity with product-led growth (PLG) or bottoms-up SaaS go-to-market models
- Existing relationships with DACH-based VARs, systems integrators, or hyperscaler partner teams
- Cross-market EMEA experience — e.g. managing partnerships across EMEA regions simultaneously
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €179,000 - €200,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Philippines; Jamaica; Ethiopia; South Africa; Egypt; Morocco
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and technology platforms in industries such as SaaS, MarTech, FinTech, eCommerce, and digital services.
Role Type: Full-time
Engagement: Independent Contractor
About the Company
Our client is an innovative early-stage music technology company building a catalog intelligence platform that empowers rights owners with greater visibility, management, and clarity over their music assets. The company develops SaaS infrastructure solutions designed to streamline operations within the music and rights management ecosystem. As a rapidly scaling startup, they are seeking a highly organized Project Manager to help implement operational systems, improve execution, and ensure teams remain aligned with strategic objectives.
Job Summary
We are looking for a highly proactive and execution-focused Project Manager to oversee day-to-day operations, optimize internal systems, and ensure cross-functional teams consistently deliver on priorities. This role is ideal for someone with startup project management experience who thrives in fast-paced environments and can create structure, accountability, and operational clarity across technical and non-technical teams.
The ideal candidate has experience managing agile workflows, coordinating remote teams, implementing project management systems, and proactively solving operational bottlenecks.
Key Responsibilities
Systems Implementation & Workflow Management
Establish and optimize project management systems using tools such as Jira, Linear, Notion, or Monday.com
Create and maintain a centralized source of truth for projects, timelines, and workflows
Improve operational efficiency through structured documentation and scalable processes
Sprint Planning & Execution
Manage daily and weekly sprint cycles to ensure deliverables stay on track
Coordinate priorities across teams and proactively identify potential risks or blockers
Monitor deadlines and ensure projects progress efficiently
Team Accountability & Coordination
Drive accountability across departments to ensure tasks are completed on time
Conduct regular follow-ups and remove operational bottlenecks
Facilitate clear communication between stakeholders, leadership, and execution teams
Operational Oversight
Conduct daily check-ins and monitor communication channels including Slack and Google Workspace
Ensure smooth coordination across ongoing initiatives and prevent workflow disruptions
Track project progress and prepare status updates for leadership
Meeting & Action Item Management
Attend team meetings, capture action items, and ensure timely follow-through
Maintain visibility into ongoing priorities and execution timelines
Help leadership stay aligned with operational and strategic objectives
Requirements
3+ years of experience in project management, operations, or startup coordination roles
Proven experience working in early-stage startups or fast-paced tech environments
Strong understanding of agile methodologies and sprint management
Experience using project management tools such as Jira, Linear, Notion, Monday.com, or similar platforms
Excellent organizational, communication, and stakeholder management skills
Highly proactive with strong problem-solving abilities
Comfortable working independently in a remote-first environment
Strong attention to detail and ability to manage multiple priorities simultaneously
Experience in SaaS, music tech, or technology startups
Familiarity with Outreach, Slack, and Google Workspace
Calendar management and operational coordination experience
Experience supporting cross-functional product and engineering teams
Benefits
💰 Competitive salary based on experience and qualifications.
🌎 Fully remote role with the opportunity to work with an international SaaS startup.
🚀 Join an early-stage technology company building complex infrastructure in the music industry.
📈 High-impact role with direct influence over operations, delivery, and company growth.
🛠️ Own and improve project management systems, workflows, and execution processes.
🎯 Work closely with a fast-moving team where your structure and leadership will make an immediate impact.
Location: Berlin
Workplace: Hybrid
ABOUT US:
At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business.
We are proud to partner with Europe’s leading Fintechs and financial institutions such as DKB, Revolut, N26 and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 270 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including BlackRock, Tencent, Sapphire Ventures, and Bessemer Venture Partners, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experience.
ABOUT THE ROLE:
As (Senior) Legal Counsel – Investment Operations, you are part of the legal infrastructure that keeps Upvest's post-trade engine running. You bring a granular understanding of clearing, settlement, and custody — and you use it to ensure that every transaction Upvest processes is legally sound, operationally resilient, and regulatorily defensible at scale.
Your mission is to safeguard Upvest's operating business as it scales across the EEA, UK, and Switzerland. Working within a high-performing legal team, you will be the go-to legal voice for everything that happens after a trade is executed — ensuring our post-trade infrastructure remains compliant, our counterparty relationships are properly governed, and our operational processes can absorb the demands of rapid growth.
What you’ll do:
- Post-Trade Legal Coverage: Be the legal authority on Upvest's post-execution infrastructure. Advise on the legal framework governing clearing, settlement, and custody operations, ensuring our processes remain compliant with applicable regulation at every step of the transaction lifecycle.
- Custody & Safekeeping: Own the legal framework around client asset protection and safekeeping obligations. Ensure Upvest's custody arrangements, including sub-custodian relationships. are structured, documented, and monitored to the highest regulatory standard.
- Counterparty & Operational Contracting: Lead the negotiation and ongoing management of agreements with CCPs, CSDs, custodians, and other post-trade infrastructure providers. Maintain a contractual framework that is robust, scalable, and commercially sound.
- Regulatory Navigation: Serve as the internal expert on post-trade regulation across EU and German law. Monitor and interpret developments across MiFID, WpDVerOV, CSDR, and MaRisk, and translate their implications into actionable guidance for Operations, Compliance, and Finance.
- Operational Risk & Incident Support: Partner with Operations and Compliance to assess and respond to post-trade incidents, settlement failures, and operational risk events from a legal perspective. Develop playbooks that enable fast, legally defensible responses.
- Legal Ops & Automation: Drive the modernisation of Upvest's legal function. Champion scalable contracting processes, AI-assisted review workflows, and documentation standards that keep pace with operational growth without sacrificing rigour.
What You'll Bring:
- Qualification: At least 3–5 years post-qualification experience (PQE) in the financial services industry. At least one German legal qualification (Erste Juristische Prüfung).
- Post-Trade Depth: Hands-on understanding of clearing, settlement, and custody mechanics across a range of investment products — at the level of a seasoned practitioner who has worked directly with CCPs, CSDs, or custodians.
- Industry Background: Experience in a regulated investment firm, custodian bank, CSD, infrastructure provider, or fintech with a meaningful post-trade operating footprint.
- Regulatory Expertise: Strong command of EU and German financial law relevant to post-trade operations (MiFID, CSDR, WpDVerOV, MaRisk). Exposure to UK (FCA) regulation or other European NCAs is a strong plus.
- International Mindset: Familiarity with adapting legal frameworks across European markets, particularly where post-trade infrastructure and regulation diverges by jurisdiction.
- Automation Advocate: Enthusiasm for streamlining the legal function through technology — whether tooling, AI-assisted review, or smarter process workflows.
- Pragmatic and Direct: You focus on keeping the business running through clear-eyed legal judgement. You identify risk without creating paralysis, and give Operations and Compliance answers they can act on.
- Languages: Professional fluency in English and German — essential for regulatory filings, custodian negotiations, and day-to-day stakeholder management.
HOW WE UPVEST IN YOU:
- Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits.
- Wellbeing: Recharge with 30 days of annual leave and maintain a healthy lifestyle with sports benefits. Access confidential professional coaching and enjoy the flexibility to work remotely abroad for up to 183 days a year. Recharge with UpRest, a one-month fully paid sabbatical after every 4 years of working at Upvest.
- Development: Growth is in our DNA. Each Upvenger has access to a personal development budget and the freedom to decide how to use it.
- Compensation and equity: We believe that all Upvengers contribute to our success and deserve a competitive, above-market salary and a participation in our employee equity program.
- Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements.
- Inclusion: We’re committed to a culture where everyone belongs and thrives. Our Employee Resources Groups foster inclusion and connection, like Upfem for our female Upvengers, or UpVergent supporting neurodivergent Upvengers and allies.
OUR VALUES:
- Make it easy for others. We simplify the complex and act with the best intentions.
- Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection.
- Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together.
- Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others.
Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: New York, New York
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
You’ll lead the Mobile AI engineering team, responsible for making Notion AI genuinely useful on phones and tablets. Mobile is where AI needs to work in the moment: when users are capturing ideas, catching up between meetings, asking questions, or trying to move work forward away from their desk.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE
- Define and evolve the roadmap for Notion’s core mobile AI surfaces, including chat, capture, agent workflows, workspace Q&A, and lightweight creation flows.
- Take new mobile AI ideas from exploration to shipped product, using prototypes, user feedback, and product data to decide what to build next.
- Improve the production quality of mobile AI by identifying instrumentation gaps, reliability risks, and performance bottlenecks before they become user problems.
- Help the team build the right technical foundations for fast iteration across mobile, web, and server boundaries.
SKILLS YOU'LL NEED TO BRING
- Engineering leadership: You have 2+ years managing engineering teams and have helped teams ship high-quality products at scale.
- Hands-on technical leadership: You stay close enough to the code to guide architecture, performance, reliability, and release-quality decisions — and can make small contributions when it helps the team move faster.
- AI product curiosity: You don’t need to be an AI researcher, but you are hands-on with AI tools and curious about how AI changes product development, engineering workflows, and user expectations.
- Execution through ambiguity: You can turn open-ended product bets into clear strategy, sequencing, staffing, and delivery.
- Cross-functional leadership: You work well with across different functions to define problems and ship polished outcomes.
- People leadership: You recruit, coach, and grow engineers, build an inclusive team, and communicate clearly through disagreement.
NICE TO HAVES
- You’ve led teams building AI product experiences involving streaming UX, tool use, voice or multimodal input, evaluation loops, or reliability guardrails.
- You’ve managed teams through 0→1 product development or fast iteration on new product surfaces.
- You have experience with mobile platform concerns such as offline resilience, realtime collaboration, rich-text editing, app performance, or release quality at scale.
- You’ve led teams delivering end-to-end product experiences across mobile, web, and server boundaries.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York City, the estimated base salary range for this role is $255k - $290k per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: New York; San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We're looking for an experienced recruiter to help support our scaling sales, marketing and revenue operations teams. You'll work closely with hiring managers and Sales leadership to build out the team, with a focus on Account Executives. You'll own ambitious hiring goals and get deep on our product and the AI infrastructure space, so you can speak credibly to candidates about what we build and why it matters.
RESPONSIBILITIES
- Full-cycle recruiting: Own Sales hiring goals and process, from role kickoff through offer acceptance
- Sourcing: Work with hiring managers to define what "excellent" looks like for each role, then build pipelines through targeted sourcing and creative outreach
- Candidate experience: Partner closely with recruiting coordination on delivering an exceptional candidate experience, from first reach out to offer close
- Process improvement: Refine and scale our recruiting process to move faster while keeping a high bar
REQUIREMENTS
- 3+ years of full-cycle recruiting experience, ideally at a fast-growing startup with big headcount goals
- Proven track record of high-volume sales hiring, especially Account Executives
- Experience hiring technical sellers, ideally for developer tools, infrastructure, or AI
- Ownership mindset: you take responsibility for a team's hiring goals and fix what's slowing you down
- Strong organization, with the ability to run multiple searches at once
- Clear, direct written and verbal communication
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco; Remote; Toronto; New York; Montreal
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a Site Reliability Engineer at Baseten, you'll define and codify the gold standards of day 2 operations for our ML infrastructure platform. You'll envision and build robust systems, processes, automations, and observability tooling that keep our platform reliable at scale — and that empower the broader organization to operate confidently.
You'll work closely with engineering, forward-deployed and product teams: learning from recurring failure patterns, turning tribal knowledge into automated mitigations, and raising the operational floor for the entire company.
EXAMPLE INITIATIVES
You'll work on projects like these as part of the SRE team:
- Improve Baseten SRE Practices, by instrumenting SLOs and SLIs, improving alerting and observability for all services.
- Building AI-assisted tooling for incident triage and response.
RESPONSIBILITIES
- Own the reliability of Baseten's multi-cloud Kubernetes infrastructure, including incident response, post-mortems, and remediation tracking.
- Build and maintain observability infrastructure — metrics, logging, dashboards, and alerting — as code.
- Author, validate, and improve runbooks for recurring failure patterns, ensuring they're structured for low-context, safe execution.
- Identify high-frequency failure patterns and convert them into automated mitigations or self-healing automations.
- Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, concurrency, and model lifecycle management.
- Define and instrument SLOs and SLIs across customer workloads and internal services.
- Navigate ambiguity, make principled tradeoffs, and avoid unnecessary complexity in the systems you build and the processes you define.
REQUIREMENTS
- Extensive hands-on experience with Kubernetes (multi-cloud experience across EKS, GKE, or similar is a strong plus).
- Experience in building and maintaining scalable infrastructure.
- Strong foundation in observability tooling: metrics (VictoriaMetrics, Prometheus), logging (Loki, ELK), dashboards (Grafana), and alerting pipelines. Observability-as-code experience is a plus.
- Experience with infrastructure-as-code (Terraform, Helm) and GitOps workflows (Flux CD, ArgoCD).
- Experience writing and improving runbooks, leading incident response, and doing post-mortem analysis.
- Comfort working at the intersection of engineering and operations — you write code, but you also think deeply about process, escalation paths, and operational leverage.
- Familiarity with incident management platforms (incident.io http://incident.io or similar) is a plus.
- No prior ML experience required, but curiosity about how ML models are deployed and served at scale will serve you well.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: The Americas; Costa Rica; Tampa; Charlotte; Nashville; Brazil; Atlanta; Colombia; Philadelphia; Pittsburgh; Canada; Mexico
Workplace: Remote
✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY
The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:
- Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time
- Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek
- A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance
- The only B Corp-certified global employment platform ~ independently verified since 2023
Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.
And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.
THE ROLE
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within -3 / - 8 UTC (Americas) as you will be supporting the Americas region.
We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services. This position offers an exciting opportunity to work in a fast-paced environment, collaborate cross-functionally, and make a significant impact on the customer experience.
Our Customer Success POD is a dynamic and tightly-knit group committed to crafting a seamless customer journey. As a member of this team, you will be part of a collaborative environment where ideas flourish, and each team member's input is cherished. We foster a culture of continuous learning and growth, encouraging every team member to contribute their unique skills and perspectives to our shared goals. By joining our Customer Success POD, you'll become part of a supportive community that thrives on innovation, excellence, and a steadfast commitment to customer satisfaction.
KEY RESPONSIBILITIES
- Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
- Responsible for addressing and managing customers' health cases assigned to them.
- Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
- Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
- Manage customer escalations and collaborate cross-functionally to resolve issues and ensure customer satisfaction.
- Utilize data-driven insights to understand customer needs and preferences, advocating for their interests within the organization.
- Identify opportunities for improvement and scalability in customer success processes, contributing ideas and solutions to enhance customer health.
- Lead and participate in cross-functional projects aimed at improving customer engagement and satisfaction.
- Act as the primary point of contact for internal teams, addressing and prioritizing requests from Sales, Support, and other departments.
- Collaborate with the Sales team to ensure customer retention, particularly in churn-risk situations.
- Collaborate with Treasury on payment collection for late-paying customers
- Work closely with Product, Sales, Support, and Marketing teams to ensure customers receive comprehensive support and maximize the value of our platform.
- Stay abreast of product updates and industry trends, continuously enhancing your skills and knowledge to better serve our customers.
REQUIREMENTS
- Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.
- Proven track record of managing multiple customer relationships and driving customer success initiatives.
- Ability to effectively manage customer expectations and any conflicts should they arise.
- Exceptional communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and trust with customers.
- Analytical mindset with the ability to leverage data to drive insights and decision-making.
- Cross-functional collaboration skills with experience working across departments to achieve common goals.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Strong organizational skills and attention to detail.
- Passion for customer advocacy and commitment to delivering exceptional service.
- Willingness to continuously learn and upskill to keep pace with product advancements and industry trends.
- Proficiency in Zendesk, Asana, Notion, and Slack is a bonus.
ATTRIBUTES THAT ARE NOT REQUIRED (BUT ARE A BONUS)
- Experience in the HR industry and employment practices spanning multiple countries
YOU'LL ALSO NEED
- A reliable home internet connection (or be able to get one)
- Proficiency in both written and spoken English language is required
HOW WE WORK TOGETHER AT OYSTER
Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.
Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us.
HOW YOU WORK
With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster:
- Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
- Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
- Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service.
- Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
- Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
- WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.
✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.
Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.
Location: Remote (Canada)
Workplace: Remote
BUILD SOMETHING PEOPLE LOVE
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers.
L'équipe Opérations de l'expérience client façonne, au quotidien, l'expérience que Wealthsimple offre à sa clientèle. Nous gérons les interactions concrètes, par courriel, par clavardage et par téléphone, ainsi que les moments charnières où une personne choisit de nous confier, ou non, sa vie financière. Notre objectif est simple : offrir un soutien rapide, fluide et fiable qui dépasse les attentes des personnes que nous servons.
- Modèle 100 % télétravail : Ce poste est entièrement à distance. Vous pouvez travailler de n'importe où au Canada.
- Environnement de travail : Bien que le poste soit à distance, les candidats doivent disposer d'un espace de travail privé, calme et professionnel, doté d'une connexion Internet haute vitesse fiable, afin de garantir la confidentialité et la qualité de nos interactions avec les clients.
- Date de début visée : le 4 janvier, 2027.
- Contrat : Engagement initial de 6 mois avec possibilité de prolongation et opportunités d'évolution en interne.
Wealthsimple connaît une croissance rapide, et chaque jour, de plus en plus de Canadiennes et de Canadiens commencent à utiliser notre plateforme. Cette croissance s'accompagne d'un effort tout aussi important pour que notre clientèle ait de moins en moins besoin de nous joindre. Nous nous attaquons aux causes profondes des problèmes courants et créons de meilleurs outils en libre-service, notamment grâce à l'IA, afin que la clientèle puisse régler les questions simples de façon autonome. Notre équipe peut ainsi se concentrer sur les conversations où l'intervention humaine fait toute la différence.
À PROPOS DU POSTE
Quand quelque chose ne fonctionne pas comme la cliente ou le client s'y attendait, c'est vous qui rectifiez le tir. Vous aiderez la clientèle par clavardage, au téléphone et par courriel, en prenant en charge des questions et des problèmes qui demandent une vraie réflexion, et non des réponses toutes faites. Certains jours, il s'agira de démêler une situation complexe; d'autres jours, de rassurer une personne et de l'accompagner étape par étape. C'est un travail exigeant et structuré, qui demande un bon jugement, de l'intelligence émotionnelle et le sens des responsabilités nécessaire pour mener chaque dossier à terme. Bien exercé, ce rôle est l'un des plus importants chez Wealthsimple.
CE QUE VOUS FEREZ
- Aider la clientèle par clavardage, au téléphone et par courriel, en gérant un flux constant de conversations du début à la fin.
- Accompagner la clientèle dans ce qui compte le plus pour elle, qu'il s'agisse de questions rapides ou de problèmes complexes liés à ses placements ou à ses services bancaires.
- Écouter attentivement, vous mettre à la place de la clientèle et communiquer avec la clarté, la chaleur et la bienveillance auxquelles elle devrait s'attendre chaque fois qu'elle s'adresse à Wealthsimple.
- Prendre en charge chaque dossier qui vous est confié : trouver la véritable source du problème, dénicher la réponse même face à une situation inédite et faire un suivi pour que rien ne passe entre les mailles du filet.
- Travailler selon un horaire établi et atteindre des cibles claires en matière de qualité, de productivité et de respect de l'horaire. Ces cibles sont au cœur de l'évaluation du rendement dans ce poste.
- Acquérir une connaissance approfondie des produits de Wealthsimple et des notions financières sur lesquelles ils reposent, et continuer d'apprendre au fil de leur évolution.
- Tirer parti du coaching et de la rétroaction sur la qualité pour perfectionner constamment votre savoir-faire.
VOS DÉBUTS:
- Excellente maîtrise du français et de l'anglais, avec une communication écrite et orale claire et chaleureuse dans les deux langues (exigence essentielle).
- Expérience en service à la clientèle, que ce soit en technologie, en hôtellerie et restauration, dans le commerce de détail, dans les services financiers ou dans un autre domaine.
- Bon jugement et capacité à prendre rapidement de bonnes décisions, même quand la réponse n'est pas évidente.
- Grande intelligence émotionnelle, notamment la capacité à bien cerner les gens et à garder son sang-froid dans les situations tendues.
- Débrouillardise et détermination pour trouver des réponses par vous-même.
- Vitesse et précision au clavier, et agilité pour passer rapidement d'un outil ou d'un système à l'autre sans perdre de vue la clientèle.
- Aisance à travailler selon un horaire établi et avec des cibles mesurables.
ATOUTS
- De 1 à 2 ans d'expérience dans les services financiers
QUI VOUS ÊTES
Vous prenez les choses en main. Quand une cliente ou un client vous soumet un problème, ce problème devient le vôtre jusqu'à ce qu'il soit réglé. Vous ne le refilez pas à quelqu'un d'autre en espérant que tout se passe bien. La curiosité vous pousse à comprendre comment les choses fonctionnent, et vous faites preuve de débrouillardise quand la réponse ne saute pas aux yeux. Vous avez à cœur les personnes que vous aidez, et cela se voit : vous sentez quand une personne s'inquiète pour son argent, et vous savez ramener le calme dans la conversation. Enfin, vous avez la détermination nécessaire pour bien faire ce travail jour après jour, même quand la file d'attente déborde et que les problèmes sont difficiles.
Nul besoin d'une formation en finance. Les personnes qui viennent de la technologie, de l'hôtellerie et de la restauration ou du commerce de détail possèdent souvent exactement les compétences que ce poste exige. Ce qui compte le plus, c'est la curiosité, la débrouillardise, l'habitude de résoudre les problèmes par soi-même et un réel souci de la clientèle.
VOS DÉBUTS
Vous apprendrez ce que vous devez savoir une fois parmi nous. Notre programme d'intégration est conçu pour que toute personne ayant les bonnes compétences puisse réussir, peu importe son parcours.
Vous commencerez par une formation sur Wealthsimple : nos produits, notre clientèle, ainsi que les principes et les normes qui guident notre façon de la servir. Vous aurez un aperçu de tout ce que nous faisons. Vous mettrez ensuite ces apprentissages en pratique en aidant la clientèle dans un contexte réel et encadré, le temps de prendre de l'assurance. Quand le moment sera venu, vous intégrerez un secteur précis de notre équipe de soutien pour vous spécialiser, approfondir vos connaissances et développer une expertise dans un volet de nos activités.
Des possibilités d'avancement existent au-delà de ce poste, et certaines personnes accèdent à d'autres rôles chez Wealthsimple. Ce n'est toutefois pas automatique : cela se mérite en faisant bien ce travail et en prenant en main votre propre développement.
VOS AVANTAGES CHEZ WEALTHSIMPLE :
- Compte de dépenses santé (CDS) : 3 000 $/an Un compte flexible, financé par Wealthsimple, pour couvrir vos frais de santé, soins dentaires, optiques et plus encore.
- Régime d’épargne collectif Wealthsimple verse une cotisation automatique de 3 % et égale vos propres contributions jusqu’à 1,5 % (pour une contribution totale de l’entreprise allant jusqu’à 4,5 %).
- Congés payés (PTO) Jusqu’à 20 jours de vacances par an (selon la durée du contrat) + 1 jour de congé de maladie payé par mois.
- Télétravail (WFA) Vous recevez une allocation automatique au prorata de 75 $/mois pour couvrir vos frais de bureau à domicile.
- Matériel informatique Nous vous fournissons le tout dernier MacBook sur le marché. De plus, vous recevrez en cadeau un écran, un clavier, une souris, un adaptateur et un casque d'écoute pour travailler avec tout le confort nécessaire.
WHY WEALTHSIMPLE?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match, through Wealthsimple for Business
🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*
✈️ 90 days away: work outside Canada for up to 90 days per year*
👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.
*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.
ICYMI
Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.
Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.
Location: Toronto Headquarters
BUILD SOMETHING PEOPLE LOVE
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers.
L'équipe Opérations de l'expérience client façonne, au quotidien, l'expérience que Wealthsimple offre à sa clientèle. Nous gérons les interactions concrètes, par courriel, par clavardage et par téléphone, ainsi que les moments charnières où une personne choisit de nous confier, ou non, sa vie financière. Notre objectif est simple : offrir un soutien rapide, fluide et fiable qui dépasse les attentes des personnes que nous servons.
EMPLACEMENT ET MODÈLE DE TRAVAIL
- Modèle hybride : Ce poste est basé à Toronto, Ontario.
- Présence au bureau : Les candidats doivent être en mesure de travailler dans un environnement hybride et de se rendre à nos bureaux situés au 80 Spadina Avenue, selon les besoins de l'entreprise.
- Les candidats retenus peuvent prévoir une date d'entrée en fonction le 4 janvier, 2027.
- Contrat : Engagement initial de 6 mois avec possibilité de prolongation et opportunités d'évolution en interne.
Wealthsimple connaît une croissance rapide, et chaque jour, de plus en plus de Canadiennes et de Canadiens commencent à utiliser notre plateforme. Cette croissance s'accompagne d'un effort tout aussi important pour que notre clientèle ait de moins en moins besoin de nous joindre. Nous nous attaquons aux causes profondes des problèmes courants et créons de meilleurs outils en libre-service, notamment grâce à l'IA, afin que la clientèle puisse régler les questions simples de façon autonome. Notre équipe peut ainsi se concentrer sur les conversations où l'intervention humaine fait toute la différence.
À PROPOS DU POSTE
Quand quelque chose ne fonctionne pas comme la cliente ou le client s'y attendait, c'est vous qui rectifiez le tir. Vous aiderez la clientèle par clavardage, au téléphone et par courriel, en prenant en charge des questions et des problèmes qui demandent une vraie réflexion, et non des réponses toutes faites. Certains jours, il s'agira de démêler une situation complexe; d'autres jours, de rassurer une personne et de l'accompagner étape par étape. C'est un travail exigeant et structuré, qui demande un bon jugement, de l'intelligence émotionnelle et le sens des responsabilités nécessaire pour mener chaque dossier à terme. Bien exercé, ce rôle est l'un des plus importants chez Wealthsimple.
CE QUE VOUS FEREZ
- Aider la clientèle par clavardage, au téléphone et par courriel, en gérant un flux constant de conversations du début à la fin.
- Accompagner la clientèle dans ce qui compte le plus pour elle, qu'il s'agisse de questions rapides ou de problèmes complexes liés à ses placements ou à ses services bancaires.
- Écouter attentivement, vous mettre à la place de la clientèle et communiquer avec la clarté, la chaleur et la bienveillance auxquelles elle devrait s'attendre chaque fois qu'elle s'adresse à Wealthsimple.
- Prendre en charge chaque dossier qui vous est confié : trouver la véritable source du problème, dénicher la réponse même face à une situation inédite et faire un suivi pour que rien ne passe entre les mailles du filet.
- Travailler selon un horaire établi et atteindre des cibles claires en matière de qualité, de productivité et de respect de l'horaire. Ces cibles sont au cœur de l'évaluation du rendement dans ce poste.
- Acquérir une connaissance approfondie des produits de Wealthsimple et des notions financières sur lesquelles ils reposent, et continuer d'apprendre au fil de leur évolution.
- Tirer parti du coaching et de la rétroaction sur la qualité pour perfectionner constamment votre savoir-faire.
VOS DÉBUTS:
- Excellente maîtrise du français et de l'anglais, avec une communication écrite et orale claire et chaleureuse dans les deux langues (exigence essentielle).
- Expérience en service à la clientèle, que ce soit en technologie, en hôtellerie et restauration, dans le commerce de détail, dans les services financiers ou dans un autre domaine.
- Bon jugement et capacité à prendre rapidement de bonnes décisions, même quand la réponse n'est pas évidente.
- Grande intelligence émotionnelle, notamment la capacité à bien cerner les gens et à garder son sang-froid dans les situations tendues.
- Débrouillardise et détermination pour trouver des réponses par vous-même.
- Vitesse et précision au clavier, et agilité pour passer rapidement d'un outil ou d'un système à l'autre sans perdre de vue la clientèle.
- Aisance à travailler selon un horaire établi et avec des cibles mesurables.
ATOUTS
- De 1 à 2 ans d'expérience dans les services financiers
QUI VOUS ÊTES
Vous prenez les choses en main. Quand une cliente ou un client vous soumet un problème, ce problème devient le vôtre jusqu'à ce qu'il soit réglé. Vous ne le refilez pas à quelqu'un d'autre en espérant que tout se passe bien. La curiosité vous pousse à comprendre comment les choses fonctionnent, et vous faites preuve de débrouillardise quand la réponse ne saute pas aux yeux. Vous avez à cœur les personnes que vous aidez, et cela se voit : vous sentez quand une personne s'inquiète pour son argent, et vous savez ramener le calme dans la conversation. Enfin, vous avez la détermination nécessaire pour bien faire ce travail jour après jour, même quand la file d'attente déborde et que les problèmes sont difficiles.
Nul besoin d'une formation en finance. Les personnes qui viennent de la technologie, de l'hôtellerie et de la restauration ou du commerce de détail possèdent souvent exactement les compétences que ce poste exige. Ce qui compte le plus, c'est la curiosité, la débrouillardise, l'habitude de résoudre les problèmes par soi-même et un réel souci de la clientèle.
VOS DÉBUTS
Vous apprendrez ce que vous devez savoir une fois parmi nous. Notre programme d'intégration est conçu pour que toute personne ayant les bonnes compétences puisse réussir, peu importe son parcours.
Vous commencerez par une formation sur Wealthsimple : nos produits, notre clientèle, ainsi que les principes et les normes qui guident notre façon de la servir. Vous aurez un aperçu de tout ce que nous faisons. Vous mettrez ensuite ces apprentissages en pratique en aidant la clientèle dans un contexte réel et encadré, le temps de prendre de l'assurance. Quand le moment sera venu, vous intégrerez un secteur précis de notre équipe de soutien pour vous spécialiser, approfondir vos connaissances et développer une expertise dans un volet de nos activités.
Des possibilités d'avancement existent au-delà de ce poste, et certaines personnes accèdent à d'autres rôles chez Wealthsimple. Ce n'est toutefois pas automatique : cela se mérite en faisant bien ce travail et en prenant en main votre propre développement.
VOS AVANTAGES CHEZ WEALTHSIMPLE :
- Compte de dépenses santé (CDS) : 3 000 $/an Un compte flexible, financé par Wealthsimple, pour couvrir vos frais de santé, soins dentaires, optiques et plus encore.
- Régime d’épargne collectif Wealthsimple verse une cotisation automatique de 3 % et égale vos propres contributions jusqu’à 1,5 % (pour une contribution totale de l’entreprise allant jusqu’à 4,5 %).
- Congés payés (PTO) Jusqu’à 20 jours de vacances par an (selon la durée du contrat) + 1 jour de congé de maladie payé par mois.
- Télétravail (WFA) Vous recevez une allocation automatique au prorata de 75 $/mois pour couvrir vos frais de bureau à domicile.
- Matériel informatique Nous vous fournissons le tout dernier MacBook sur le marché. De plus, vous recevrez en cadeau un écran, un clavier, une souris, un adaptateur et un casque d'écoute pour travailler avec tout le confort nécessaire.
WHY WEALTHSIMPLE?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match, through Wealthsimple for Business
🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*
✈️ 90 days away: work outside Canada for up to 90 days per year*
👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.
*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.
ICYMI
Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.
Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.
О ПРОЕКТЕ
Мы развиваем масштабную экосистему продуктов: DEX, образовательную платформу, mempad, marketplace и ряд новых решений. Ищем системного Project Manager, способного выстроить эффективные процессы разработки и обеспечить своевременный выпуск обновлений и новых модулей.
ОСНОВНЫЕ ЗАДАЧИ
— Полный цикл управления Web3-проектами: от планирования до релиза.
— Координация взаимодействия команд разработки, дизайна и маркетинга.
— Декомпозиция бизнес-требований и постановка технических заданий (ТЗ).
— Контроль сроков, качества реализации и управления приоритетами бэклога.
— Выявление и оперативное устранение блокеров в процессе разработки.
— Ведение проектной документации в Asana и Notion.
— Подготовка отчетности и прозрачная коммуникация со стейкхолдерами.
ТРЕБОВАНИЯ К КАНДИДАТУ
— Опыт работы Project Manager в индустрии Web3/DeFi от 3 лет.
— Подтвержденный опыт запуска MVP и вывода технологических продуктов на рынок.
— Понимание специфики DeFi, работы смарт-контрактов, NFT и основ токеномики.
— Умение эффективно управлять несколькими проектами параллельно.
— Глубокое владение методологиями Agile/Scrum.
— Опыт работы в стартап-среде и навыки постановки задач техническим специалистам.
БУДЕТ ПРЕИМУЩЕСТВОМ
— Владение английским языком на уровне B1 и выше.
— Практический опыт использования AI-инструментов в работе.
УСЛОВИЯ РАБОТЫ
— Полностью удаленный формат сотрудничества.
— Разноплановые задачи внутри одной экосистемы продуктов.
— Возможность прямого влияния на архитектуру процессов и развитие проектов.
— Профессиональная команда и отсутствие излишней бюрократии.
Location: Remote
Workplace: remote
ABOUT YOU
We are looking for a User Acquisition (UA) Manager who is data-driven, proactive, collaborative, and execution-focused to join our Marketing / Growth team. The best candidate will thrive in a fast-paced, highly collaborative, and exceptionally dynamic setting and be excited to plan, launch, and optimize paid media campaigns that grow users and revenue for Xsolla-supported titles and products.
Strong analytical thinking, performance marketing expertise, and stakeholder communication are essential, along with experience in mobile and/or PC/console game marketing, growth marketing, or performance advertising. The ability to manage multiple campaigns at once, prioritize quickly, and turn insights into action will be key to your success in this role.
If you’re passionate about scaling marketing performance through smart testing and optimization and love gaming—especially understanding what motivates players and how creative + targeting + measurement come together to drive growth, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Support and help execute day-to-day user acquisition campaigns across key paid channels (Meta, Google/YouTube, LinkedIn, Mobile
DSP
's) in alignment with product goals and growth targets.
Plan, launch, and optimize performance campaigns across B2B and B2C objectives, driving measurable outcomes like leads, installs, registrations, purchases, and
ROAS
.
Contribute to a structured testing roadmap across targeting, creative concepts, bidding strategies, and landing flows, helping prioritize tests and document results.
Monitor campaign performance regularly; flag performance shifts and surface optimization recommendations (budget pacing, creative rotation, audience adjustments, bid changes) to senior team members.
Work closely with Art and Design teams to help brief and iterate on ad creatives, tying feedback to performance data and campaign learnings.
Collaborate with Product and Analytics stakeholders to support accurate tracking setup (UTMs, pixels, SDK events, attribution tools) and ensure campaigns are measurable end-to-end.
Contribute to recurring performance reports (weekly/monthly) with clear summaries of what's working, what isn't, and suggested next steps, with support from senior teammates as needed.
Assist with budget tracking and spend pacing across campaigns, flagging discrepancies and helping ensure performance stays on target.
Keep campaign documentation, learnings, and best practices organized and up to date to support team efficiency and institutional knowledge.
Coordinate with cross-functional teams to help ensure campaigns align with product launches, promotions, and key seasonal moments.
Qualifications & Skills:
2+ years of experience in Performance Marketing, Paid Media, or Growth Marketing with hands-on exposure across B2B and/or B2C campaigns; some familiarity with mobile UA is a plus.
Hands-on experience managing campaigns across one or more major advertising platforms (Meta Ads Manager, Google Ads/YouTube, or LinkedIn Ads) with growing comfort across multiple channels.
Working knowledge of performance metrics across B2B (CPL,
MQL
, pipeline contribution,
CAC
) and B2C (
CPA
,
ROAS
,
LTV
, conversion rates) contexts, with the ability to use data to flag trends and suggest optimizations.
Comfortable in Excel/Google Sheets for reporting and performance tracking; able to work with dashboards and communicate findings clearly to your immediate team.
A collaborative team player who can work cross-functionally with creative, sales, and product teams, communicating clearly and following through on shared priorities.
Organized and reasonably self-directed, with the ability to manage multiple campaigns and tasks with some guidance.
Nice to Have:
Some hands-on exposure to mobile UA platforms (e.g., Meta App Campaigns, Apple Search Ads, Google
UAC
) and/or attribution tools (e.g., AppsFlyer, Adjust).
Some experience with A/B testing, landing page optimization, or funnel analysis, even if early-stage or limited in scope.
A developing understanding of audience segmentation and how targeting strategies differ between B2B and B2C campaigns.
Comfort with
GA4
or similar web analytics tools and an ability to connect paid performance to basic on-site metrics.
Familiarity with project management tools like Jira, Confluence or Notion is a bonus.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Junior UA/Growth Manager position, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Location: Bosnia and Herzegovina; Greece; Poland; Bulgaria; Finland; North Macedonia
About Huzzle
At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
About the Company
This growing eCommerce email marketing agency helps Shopify and WooCommerce brands scale retention revenue through advanced email marketing strategies. The team works exclusively with product-based businesses that already have established email lists, using Klaviyo as their core platform to drive performance through campaigns, flows, and segmentation.
Job Summary
We are hiring a client-facing Email Account Executive with strong, hands-on experience in Klaviyo to manage multiple eCommerce accounts.
This is a remote email marketing role focused on retention and lifecycle marketing—not outbound or cold outreach. You will be responsible for managing client relationships, developing strategy, overseeing campaign execution, and driving measurable results through data-driven email marketing.
Key Responsibilities
Manage client accounts, owning strategy and performance
Lead weekly client calls, present insights, and handle feedback professionally
Build, manage, and optimize campaigns and flows within Klaviyo
Create campaign briefs, oversee execution, and QA emails before sending
Monitor performance daily and track key KPIs (open rate, click rate, bounce rate, revenue per recipient)
Identify underperforming campaigns and implement data-driven improvements
Propose and execute A/B tests, segmentation strategies, and new lifecycle flows
Collaborate with designers and internal teams to ensure high-quality, on-time delivery
Requirements
Proven, hands-on experience with Klaviyo (campaigns, flows, segmentation, reporting)
Experience managing multiple eCommerce/DTC accounts simultaneously (agency experience preferred)
Strong background in email marketing for product-based brands
Confident leading client-facing strategy calls and driving decisions
Excellent written and verbal communication skills
Strong project management and ability to handle multiple deadlines
Analytical mindset with the ability to translate data into actionable insights
High ownership, accountability, and attention to detail
Familiarity with tools like ClickUp, Notion, Slack
Understanding of eCommerce metrics (AOV, LTV, CVR, retention) and lifecycle marketing
Copywriting or copy-review experience for email campaigns
Exposure to Omnisend, CRO, or paid traffic alignment
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Location: San Francisco, California; New York, New York
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
As a enterprise technical support engineer, you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out systems and processes to manage tasks to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
This role will be based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE
- Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
- Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
- Lead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications, with a focus on unlocking AI usage for customers
- Act as a bridge between your customers and Notion engineering teams by reproducing issues, driving resolution through detailed bug reports, and closing the loop proactively with your customers
- Work cross-functionally across engineering and product to build processes and manage issues
- Perform advanced troubleshooting of products and embedded partner applications
- Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
- Manage key performance metrics defined within the team
- Respond to high-priority customer issues
- Create, refine, and scale support processes, working to improve overall support efficiency and effectiveness in handling complex, high-priority cases
- Collaborate on the creation and maintenance of both internal knowledge and customer-facing documentation, enhancing self-service support options for customers
- Participate in an on-call rotation to assist customers outside of normal working hours (once in a few months)
SKILLS YOU'LL NEED TO BRING
- 10+ years of experience in technical support, technical account management, or similar role
- You have experience owning and scaling support processes end-to-end to drive customer and company outcomes. This includes but is not limited to creating internal documentation, proposing and owning process changes, and advocating for specific customer outcomes
- You have a strong understanding of and experience with REST APIs
- You have experience advising customers on AI tool adoption
- You have knowledge of Single Sign-On including OAuth, SAML, and SCIM
- You have knowledge and experience troubleshooting desktop applications on Microsoft Windows and macOS
- You have experience advising both technical and non-technical stakeholders, and communicating complex issues with clarity
- You have strong analytical, debugging, and problem-solving skills
- You are able to analyze server and client application logs and identify the root cause of errors
- You have strong written and verbal communication skills and can work with both technical and non-technical audiences
- You are able to balance user expectations while understanding policies and compliance boundaries
- You are able to work under pressure and remain focused, confident and professional
- You are able to collaborate effectively with peers and across teams that are located in multiple offices
- You have experience mentoring more junior team members to deepen their technical expertise and drive outcomes for the business and customers
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results
NICE TO HAVES
- Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies
- Experience with scripting languages such as Python, Java, JavaScript, or TypeScript
- Deep existing knowledge of Notion
- Experience operating in an organization that does Knowledge-Centered Service (KCS)
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $160,000 - $185,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
УдалённоseniorPoland; Spain; Portugal; United Kingdom; Malta; Serbia
УдалённоseniorRemote - United States
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.