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Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a member of the International Policy Applied AI team at Anthropic, you will be a trusted technical advisor to governments, AI Safety Institutes (AISIs), and multilateral institutions. You'll use your technical skills and your experience with government partners to help them understand frontier AI, test it, and apply it to their public missions with a high degree of reliability and safety. This role serves Anthropic's policy, mission, and public benefit goals. In collaboration with the Policy, Product, Research, and Engineering teams, you'll help partners develop strategies and plans to evaluate and adopt leading-edge AI systems. You will use your excellent communication skills to explain complex topics, including the potential benefits and harms of frontier AI, to technical and non-technical audiences alike. You will also play a critical role in identifying how our AI systems can best serve public interests around the world, while maintaining our best-in-class safety standards. Responsibilities: Act as a primary technical advisor for senior officials in partner governments, AISIs, and international institutions. Brief them on frontier AI capabilities, give an honest account of both benefits and harms, and explain safety research in terms that inform their decisions. Partner closely with the Policy team to understand each partner's goals and requirements. Develop demos, pilots, prototypes, and evaluation suites that show how Claude can support their public missions, such as cyber defense. Lead technical onboarding, enablement, and hands-on workshops for partner institutions, including national cybersecurity agencies. Guide their setup, architecture, and integration as they build with Claude Code and the Claude API. Act as the voice of our international partners and a key collaborator with our Product and Research teams to ensure we deliver the capabilities they need. Travel internationally to partner institutions for senior leader meetings, technical enablement, and building relationships. Establish a shared vision for creating solutions that enable beneficial and safe AI. Lead the vision, strategy, and execution of innovative solutions that leverage our latest models’ capabilities. You may be a good fit if you have: 4+ years of experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect, or Cybersecurity Engineer, working with governments, international organizations, or the public sector Experience in technology policy, AI safety, cybersecurity, or international affairs Designed novel and innovative solutions for technical platforms in a developing mission area Familiarity with how AI models are evaluated and tested for safety Strong technical aptitude to partner with engineers and strong proficiency in at least one programming language (Python preferred) Understanding of and experience with LLM fundamentals The ability to navigate and execute amidst ambiguity, and to flex into different domains based on the problem at hand, finding simple, easy-to-understand solutions Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders, from engineers to senior government officials Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $240,000 — $315,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: São Paulo, Brazil Exadel is seeking an Associate Database Administrator to support database infrastructure and operations within a critical financial-services environment. This role is suited to an organized, communicative, and proactive professional with strong critical-thinking skills and a sense of urgency. You will support production, testing, and development database environments while assisting with monitoring, maintenance, troubleshooting, security, backup, recovery, and performance activities. The successful candidate must be comfortable working overnight on a rotating schedule and collaborating with users, infrastructure teams, and other technical stakeholders. Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A major Brazilian financial institution specializing in investment banking, wealth management, and corporate lending. The customer develops secure digital banking platforms and financial solutions to serve a diverse global client base. Work Type: Hybrid, with on-site attendance twice per week Working Hours: 10:00 p.m.–10:00 a.m. Schedule: 12x36 rotation What You’ll Do Plan, develop, and execute technical support activities for users and database infrastructure Provide database support remotely and on-site as required Register, analyze, diagnose, prioritize, and resolve database-related requests and incidents Provide users with technical guidance, clarification, and status updates Troubleshoot database issues and escalate critical incidents when necessary Support database implementations, migrations, upgrades, and technology-transfer activities Perform preventive and corrective maintenance to ensure database stability and availability Monitor the performance, capacity, health, and availability of database management systems Identify potential performance, storage, security, and availability issues before they affect operations Administer and configure SQL Server and Oracle environments following established standards Support backup, restoration, storage, recovery, and contingency procedures Apply database security requirements and access-control best practices Meet established SLAs for response times, escalations, incident resolution, and downtime notifications Support production, testing, and development environments Update and maintain technical documentation, procedures, and operational records Collaborate with infrastructure, development, security, and support teams Participate in knowledge-sharing and continuous-improvement activities What You Bring Previous experience or practical knowledge of database administration Experience supporting production, testing, and development environments Working knowledge of both SQL Server and Oracle Understanding of database administration, configuration, maintenance, and monitoring Knowledge of backup and storage solutions Understanding of backup, restoration, recovery, and contingency strategies Familiarity with database security requirements, access controls, and administration best practices Understanding of database performance and capacity monitoring Ability to troubleshoot technical issues and determine the appropriate priority and escalation path Strong organizational and critical-thinking skills Proactive approach and strong sense of urgency Good communication, engagement, and collaboration skills Ability to work independently and as part of a technical support team Availability to work the overnight 12x36 rotation Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field Nice to have Experience with MySQL, PostgreSQL, or MongoDB Exposure to cloud environments, preferably AWS Knowledge of Shell, PowerShell, Unix, or other scripting technologies SQL Server or Oracle certifications Experience working in banking, capital markets, or another highly regulated environment Familiarity with IT service-management processes and SLA-based support English or Spanish language skills Knowledge or experience using AI tools to support technical or operational activities English level Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: São Paulo, Brazil Exadel is seeking an Associate Database Administrator to support database infrastructure and operations within a critical financial-services environment. This role is suited to an organized, communicative, and proactive professional with strong critical-thinking skills and a sense of urgency. You will support production, testing, and development database environments while assisting with monitoring, maintenance, troubleshooting, security, backup, recovery, and performance activities. The successful candidate must be comfortable working overnight on a rotating schedule and collaborating with users, infrastructure teams, and other technical stakeholders. Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A major Brazilian financial institution specializing in investment banking, wealth management, and corporate lending. The customer develops secure digital banking platforms and financial solutions to serve a diverse global client base. Work Type: Hybrid, with on-site attendance twice per week Working Hours: 10:00 p.m.–10:00 a.m. Schedule: 12x36 rotation What You’ll Do Plan, develop, and execute technical support activities for users and database infrastructure Provide database support remotely and on-site as required Register, analyze, diagnose, prioritize, and resolve database-related requests and incidents Provide users with technical guidance, clarification, and status updates Troubleshoot database issues and escalate critical incidents when necessary Support database implementations, migrations, upgrades, and technology-transfer activities Perform preventive and corrective maintenance to ensure database stability and availability Monitor the performance, capacity, health, and availability of database management systems Identify potential performance, storage, security, and availability issues before they affect operations Administer and configure SQL Server and Oracle environments following established standards Support backup, restoration, storage, recovery, and contingency procedures Apply database security requirements and access-control best practices Meet established SLAs for response times, escalations, incident resolution, and downtime notifications Support production, testing, and development environments Update and maintain technical documentation, procedures, and operational records Collaborate with infrastructure, development, security, and support teams Participate in knowledge-sharing and continuous-improvement activities What You Bring Previous experience or practical knowledge of database administration Experience supporting production, testing, and development environments Working knowledge of both SQL Server and Oracle Understanding of database administration, configuration, maintenance, and monitoring Knowledge of backup and storage solutions Understanding of backup, restoration, recovery, and contingency strategies Familiarity with database security requirements, access controls, and administration best practices Understanding of database performance and capacity monitoring Ability to troubleshoot technical issues and determine the appropriate priority and escalation path Strong organizational and critical-thinking skills Proactive approach and strong sense of urgency Good communication, engagement, and collaboration skills Ability to work independently and as part of a technical support team Availability to work the overnight 12x36 rotation Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field Nice to have Experience with MySQL, PostgreSQL, or MongoDB Exposure to cloud environments, preferably AWS Knowledge of Shell, PowerShell, Unix, or other scripting technologies SQL Server or Oracle certifications Experience working in banking, capital markets, or another highly regulated environment Familiarity with IT service-management processes and SLA-based support English or Spanish language skills Knowledge or experience using AI tools to support technical or operational activities English level Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

You’d build their SME working capital business in the UAE from the ground up. If you’ve originated and closed financing tied to real trade with importers, distributors or wholesalers, and you’re ready to build a team, let’s talk.

Location: Paris, France About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. À propos du poste Ce poste de direction est essentiel : il consiste à construire et à faire passer à l’échelle les partenariats d’Anthropic avec les cabinets de conseil, les intégrateurs de systèmes mondiaux (GSI) et les boutiques partenaires nativement IA en France. Vous travaillerez en étroite collaboration avec l’équipe commerciale pour que les clients adoptent l’IA grâce à nos partenaires. Ce poste est un poste de construction, et non de gestion. Compte tenu du stade de développement d’Anthropic, nous recherchons un profil qui a déjà fait ses preuves en faisant passer des partenariats de zéro à des moteurs de revenus à grande échelle, un profil qui a bâti ces relations de A à Z, et non simplement hérité de relations existantes pour les gérer. Responsabilités Partenariats et exécution Vous collaborerez étroitement avec l’équipe commerciale pour comprendre comment les partenaires peuvent soutenir l’adoption de Claude par les clients. Vous accompagnerez les partenaires dans la création de solutions clients reproductibles, répondant à des cas d’usage précis dans de nombreux secteurs : services financiers, santé, distribution, industrie, secteur public et services professionnels. Performance et pilotage des indicateurs clés (KPI) Vous portez la responsabilité des indicateurs clés de performance et vous les pilotez : revenus influencés par les partenaires, livraison réalisée par les partenaires, nombre de personnes consultantes formées et certifiées. Chaque deal influencé par votre portefeuille de partenaires doit être conçu pour la réussite du client et la croissance de sa valeur à long terme. Vous définirez des critères de réussite pour les comptes communs, veillerez à la qualité de la mise en œuvre et de l’accompagnement à l’adoption, et mettrez en place des boucles de retour d’expérience favorisant l’amélioration continue. Vous rendrez compte de la santé des partenariats, de leur avancement et de leurs résultats commerciaux, en vous appuyant sur des analyses fondées sur les données. Développement du marché et construction de la marque Vous renforcerez la notoriété de la marque Anthropic en France grâce à des relations stratégiques avec les partenaires. Vous élaborerez et déploierez des stratégies de mise sur le marché (GTM) propres à chaque marché, adaptées aux pratiques commerciales et aux nuances culturelles locales. Vous composerez avec les enjeux locaux de réglementation, de conformité et de souveraineté des données. Vous créerez un avantage concurrentiel grâce aux capacités singulières des partenaires et à des propositions de valeur élaborées en commun. Votre profil Ce poste pourrait vous convenir si vous réunissez les atouts suivants : Vous avez l’esprit d’initiative et le goût de construire : vous êtes à l’aise pour partir de zéro et créer des partenariats d’envergure. Vous maîtrisez l’anglais et le français. Vous comptez au moins 8 ans d’expérience dans les partenariats technologiques à destination des entreprises, idéalement dans le cloud, l’IA/ML ou les activités de plateforme. Vous avez une culture de la donnée, tournée vers les résultats mesurables et l’atteinte des KPI, et un historique avéré de revenus additionnels générés grâce aux partenariats dans la région. Vous avez démontré votre capacité à assurer la réussite des clients et la protection de la marque via les canaux partenaires. Vous avez l’esprit de compétition : la victoire et la différenciation sont votre moteur. Vous avez une approche collaborative et savez travailler de façon transversale avec les équipes commerciales, produit, marketing et régionales. Vous nourrissez une vraie passion pour l’IA et vous vous reconnaissez dans la mission d’Anthropic : développer une IA bénéfique. Relations de travail Votre rattachement hiérarchique se fera auprès de la direction des partenariats internationaux, tandis que votre activité quotidienne sera pilotée par la personne responsable des partenariats EMEA Sud. Vous travaillerez également en étroite collaboration avec la direction commerciale régionale d’Anthropic et ses Account Executives, ainsi qu’avec les équipes Customer Success et Applied AI de la région. Lieu et déplacements Ce poste est basé à Paris, en France, avec des déplacements à prévoir pour rencontrer les partenaires et les clients. About the Role This is a critical leadership role responsible for building and scaling Anthropic's consulting, GSIs and AI-native boutique partners in France. You will be working closely with the sales team to make sure customers are adopting AI through our partners. This is a builder role, not a manager role. Given Anthropic's stage, we need someone who has proven they can take partnerships from zero to scaled revenue engines — someone who has built these relationships from the ground up, not just inherited and managed existing ones. Responsibilities: Partnerships and execution: You will engage closely with the sales team to understand how partners can support customer Claude adoption You will guide partners in creating repeatable customer solutions that address specific use cases across industries including financial services, healthcare, retail, manufacturing, public sector, and professional services. Performance and KPI ownership: Own and drive key performance indicators, partner-influenced revenue, partner delivery, consultants trained and certified Every deal influenced through your partner portfolio must be architected for customer success and long-term value expansion. You will establish success criteria for joint accounts, ensure proper implementation and adoption support, and create feedback loops that drive continuous improvement. Report on partnership health, progress, and commercial outcomes with data-driven insights Market Development & Brand Building Amplify the Anthropic brand in France strategic partner relationships Develop and execute market-specific GTM strategies adapted to local business practices and cultural nuances Navigate local regulatory, compliance, and data sovereignty considerations Create competitive differentiation through unique partner capabilities and joint value propositions You may be a good fit if you have: Builder mentality — comfortable starting from zero and creating scaled partnerships Fluent in English and French 8+ years of experience in enterprise technology partnerships, ideally within cloud, AI/ML, or platform businesses Data-driven mindset with focus on measurable outcomes and KPI attainment. Track record of driving incremental revenues through partnerships in the region History of delivering exceptional customer success and brand protection through partner channels Competitive drive — obsessed with winning and creating differentiation Collaborative approach with ability to work cross-functionally across sales, product, marketing, and regional teams Passion for AI and alignment with Anthropic's mission of beneficial AI development Working Relationships You will formally report to the International Partnerships leader, while your day-to-day work will be led by our South EMEA Partnerships lead. You will also partner closely with Anthropic's regional sales leader and their Account Executives, as well as the in-region Customer Success and Applied AI teams. Location and Travel This role will be based in Paris, France with travel expected to engage with partners and customers externally. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: €220.000 — €260.000 EUR Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Cyprus Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users internationally. It offers multi-currency accounts, payment services and card products through web and mobile applications. Role Overview Take ownership of a card issuing product line with a direct impact on customers and daily operations. You will keep existing programmes running reliably while developing the roadmap, delivering product changes and working with international card schemes and processors. Key Responsibilities Own the card issuing product line end to end, maintaining reliable operations and driving further development. Define and manage the roadmap and backlog, prioritising business value, scheme requirements and operational impact. Work with Mastercard, Visa and card processors on integrations, certifications, scheme projects and change requests. Turn business, operational and scheme needs into clear product and technical specifications for IT teams. Coordinate IT teams from planning and requirements through testing, release and post-release checks. Oversee issuance, activation, authorisation, clearing, settlement and disputes, resolving issues that affect card products. Work with compliance and operations to meet Visa and Mastercard scheme rules and mandatory releases. Requirements Proven experience as a Product Owner or Product Manager responsible for card issuing products. Hands-on experience with Mastercard and/or Visa and card processors on integrations, scheme projects or change requests. Working knowledge of the card lifecycle, authorisation, clearing, settlement and chargebacks. Practical understanding of APIs, processor integrations and transaction data flows, sufficient to work directly with engineering teams. Experience coordinating IT development teams and managing changes through backlogs, requirements and releases. Knowledge of Card Scheme Compliance, including Visa and Mastercard rules and scheme releases, is a plus. Languages: English , Russian . Experience in fintech Key Soft Skills Independence, ownership and accountability. A structured, analytical approach to processes. Clear communication with technical and business stakeholders. Prioritisation and attention to detail. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Estonia Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Poland Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Lithuania Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Cyprus Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Riga, Latvia Workplace: fully About the Client Our client is a digital banking platform serving businesses and individual users. It offers payment accounts, cards and digital tools for managing money internationally. Role Overview Take ownership of a developing card scheme compliance function with a direct impact on card operations. You will turn changing scheme rules into practical requirements, coordinate implementation across skilled teams and help deliver changes on time. Key Responsibilities Monitor Visa and Mastercard rules, mandates and bulletins. Assess their impact on card issuing and acquiring beyond traditional AML compliance. Review technical and business processes to identify gaps against current scheme requirements. Manage scheme-driven changes from impact assessment to go-live within required deadlines, including changes to transaction message fields. Translate scheme requirements into clear technical tasks for IT, Reconciliation and other teams. Serve as the main contact for payment schemes and card processors on requirements, clarifications and implementation. Embed scheme requirements in internal processes and keep documentation current. Track changes across teams and report progress and risks to management. Requirements Proven technical business analysis experience in card payments, or comparable experience working with card schemes. Hands-on experience tracking and implementing Visa and Mastercard rules and mandates. Practical technical and business knowledge of card issuing and acquiring. Experience working directly with payment schemes, card processors and internal IT teams to deliver changes. Experience writing technical requirements and task specifications for IT and Reconciliation teams. Working knowledge of card transaction data and message fields, such as ISO 8583. Compliance experience is a plus. Languages: English , Russian . Key Soft Skills Independence and ownership when navigating unfamiliar processes. A structured approach and attention to detail. Clear communication and stakeholder management across technical and business teams. Strong coordination, prioritisation and follow-up. The ability to balance scheme requirements with business objectives. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: USA Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We're Looking For:We are looking for an Enterprise Customer Success Manager who will be working with strategic customers across the North American market. The candidate should be based on the U.S. East Coast, with candidates in the Central Time Zone potentially considered. This role will focus on strategic customers with a strong emphasis on banks, credit unions, and other financial services organizations.Responsibilities:Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the USA region.Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes, value realization, and high ROI.Grow customer's portfolio through zero churn and active cross and up-sales.Maintain higher than industry average NPS score.Requirements:Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in USAExperience working with CRM, BPM, LC/NC solutions will be a preference.English language skills and executive level communication.Desire to learn and adapt fast according to a changing market environment.Customer-centric expert with a track record in delivering customer success. What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type

Location: New York, New York; Manhattan, New York; Brooklyn, New York; Trenton, New Jersey; Yonkers, New york; New York City Metropolitan Area; Newark, New Jersey Workplace: remote Provectus is an AI consultancy founded in 2010 and led by its founders. As an AWS Premier Partner and an Anthropic Preferred Partner, we help Financial Services & Insurance and Healthcare & Life Sciences companies design, build, and operate production AI systems. With offices across North America, LATAM, and EMEA, we work with clients worldwide. We are hiring an Account Executive to turn incoming enterprise leads into signed consulting engagements. Clients buy multi-month consulting engagements. You won't build pipeline from scratch. Anthropic and AWS share qualified enterprise leads with us. Your job has four parts: Qualify those leads quickly. Run discovery with buyers at banks, insurers and life sciences companies. Scope the work with our architects. Close. What you'll do: Pick up new leads as they arrive, decide which to pursue, and be able to explain why. Run discovery calls with business and technology leaders. Map their process, data, regulatory constraints, budget and decision path. Work with delivery leads and architects to scope proposals and SOWs that we can deliver. You are selling consulting engagements, not software licenses. Negotiate and close to a signed SOW, with the Chief Commercial Officer joining larger deals. Run the full sales cycle: discovery, solution scoping, proposal, negotiation, close. Translate Anthropic's product roadmap and partnership incentives into the client propositions. Keep Anthropic and AWS partner reps informed on the leads they share, and take part in joint pipeline reviews. Keep the CRM current and forecast your deals accurately. Bring buyer objections and patterns from each industry back to leadership and marketing. Travel for client meetings, up to 30% of your time. What You Need to Succeed: 2–4 years in a client-facing commercial role in a consulting or IT services firm where you closed deals yourself, such as account executive, account manager, or consultant who owned client sales. Be ready to share the specifics: what you closed, at what size, and how long each deal took. OR experience with banks, insurers, or pharma/biotech companies in one of these roles: selling services or technology to them (including smaller deals you closed yourself or larger deals where you supported the lead); working on client projects at a consulting firm, including proposals or scoping; or working inside one of these companies on projects where you helped evaluate and select outside vendors. Working knowledge of Financial Services (banking, insurance, capital markets) or Life Sciences (pharma, biotech). You have worked in the industry or sold into it, and you can discuss a buyer's process and regulatory constraints in their terms. Experience selling services engagements or complex B2B deals with several stakeholders. Clear written and spoken communication with director-, VP- and C-level buyers. Comfort handling a steady volume of leads and choosing where to spend your time. Strong plus Experience selling AI/ML, data or cloud services. Experience working partner-referred leads from Anthropic, AWS, GCP or Azure. About Provectus: Provectus is an Artificial Intelligence consultancy and solutions provider, helping businesses achieve their objectives through AI and data-driven innovation organization-wide in such industries as Financial Services, Insurance, Healthcare & Life Sciences, Retail & CPG, Media & Entertainment, and Manufacturing. We are recognized by industry analysts as a leading provider of AI solutions across key business domains. At Provectus, we value innovation, ownership, and collaboration — and we are looking for people who want to grow with us and make an impact. Why Join Us: Leads arrive every day, so your time goes into closing rather than prospecting. You learn enterprise AI consulting sales in two regulated industries. You close with support: our architects scope the work with you, and the Chief Commercial Officer joins larger negotiations. The delivery team can execute what you sell: 350+ people, 150+ certified architects, and 100+ customers in production. Work at the intersection of two AI partnerships: Anthropic and AWS. High-impact role with direct visibility to leadership. Compensation and benefits Base $90–120K + commission, OTE range $140–170K. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, and alignment with market data. B2B contract model or full-time model. Unlimited vacation policy. Generous health, vision, and dental insurance, and life insurance. 401(k) matching plan.

Location: New York, NY (HQ); Remote (US); Denver, CO; Miami, FL Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $60,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote - Global Flex is a growth-stage, NYC headquartered FinTech company that is building the payment layer for life's financial obligations, giving households one place to see, split, and pay their bills around how they live and get paid. By offering greater choice over how and when payments are made and allowing eligible on time payments to help build a positive credit history, Flex puts households back in control of their cash flow. That work brings together people with different perspectives who challenge the status quo and take ownership of solving difficult problems. For you, that means doing the best work of your career next to people who make you better, and together bringing ideas to life that make a real impact for the people we serve. About the Job Flex is a growth-stage, NYC-headquartered FinTech company building the payment layer for life’s financial obligations—giving households one place to see, split, and pay their bills around how they live and get paid. By giving people greater choice over how and when they pay, and helping eligible on-time payments build a positive credit history, Flex puts households back in control of their cash flow. Building on our roots in rent, we’re expanding into a broader consumer bill management platform that helps people manage essential spend and align payments with their finances. Our Consumer engineering team within the New Verticals division is at the forefront of this expansion, building a new business line within Flex. We’re looking for motivated leaders who thrive in ambiguity, turn new ideas into products, and help shape how millions of people manage their financial lives. About the Role We are looking for an experienced Senior Engineering Manager to own consumer engineering teams within the New Verticals division. These teams partner closely with the product and the business to deliver high quality and delightful user experiences and the systems that power them. You will own multiple workstreams that tie directly to critical business KPIs. You will work closely with product managers to drive delivery of their workstreams with your team of highly adaptable, AI-enabled engineers who reside in the Consumer organization but range across the entire Flex system as necessary. You will serve as a key technical partner to Product, business leadership, and cross-functional teams (such as Lifecycle Marketing (LCM), Legal & Compliance, and Risk) to drive outcomes across your workstreams. You will also represent Consumer engineering and New Verticals in Flex-wide architecture and quality initiatives, ensuring we build solutions that scale across Flex as a whole. Our Engineering Teams Consumer Engineering: Builds the APIs and backend systems powering Flex’s consumer-facing mobile and web apps. This team focuses on delivering high quality, delightful and trustful customer experiences. Partner Integrations Engineering: Owns the backend services and integrations that connect Flex to financial partners and payment networks, ensuring secure, reliable payment flows and partner-facing experiences. Core Platform Engineering: Maintains the backend services and infrastructure supporting all business features, including Payments, Ledger, Identity, and Settlement, providing the foundation for all of Flex’s products. What You’ll Do Technical Leadership Define and execute the consumer architecture supporting New Verticals’ expansion into essential spend. Partner with engineering leaders across Flex to align technical decisions, reuse shared capabilities, and build systems that scale across business divisions. Guide design reviews and make high-impact technical decisions, balancing speed of experimentation with long-term maintainability. Ensure reliability, data integrity, and financial correctness across consumer workflows. Execution & Delivery Partner with Product and business leadership to shape initiatives and connect engineering investments to customer value and business outcomes. Lead large, ambiguous projects from early exploration through launch and scale. Coordinate cross-team dependencies and resolve blockers regardless of team. Establish feedback loops that help the team learn from customer behavior, iterate quickly, and scale successful products. People Leadership Manage, mentor, and grow a team of engineers. Establish strong ownership of customer outcomes, engineering quality, and operational excellence. Hire and develop senior engineers and future technical lead Elevate testing discipline and design rigor while helping the team navigate the uncertainty of building a new business line. Operational Ownership Own the production health and reliability of the team’s consumer services. Improve observability, scalability, and incident response a Partner with Risk, Compliance, and platform teams to build safeguards into customer-facing financial workflows. Ensure new capabilities launch with clear operational ownership, monitoring, and support readiness. Who You Are Beyond the qualifications below, you are a generalist, enabler, and problem solver who leads through engineering management. High ownership and drive are your default. When a problem falls between teams or disciplines, you help find a path forward. You pair strong customer empathy with deep technical knowledge. You translate business strategy into execution and contribute meaningfully in design reviews. You develop excellent engineers and build strong teams, but don’t shy away from opening a PR yourself. 8+ years of software engineering experience spanning frontend and backend systems, and 3+ years managing engineers. Experience building and scaling consumer-facing products and the APIs and backend systems that power them. Strong product judgment and a track record of partnering with business and product leaders to delivery . Experience leading ambiguous, cross-functional initiatives from early definition through launch and iteration. Strong understanding of distributed systems, service architecture, reliability, and data integrity. Experience owning production services with high standards for uptime, correctness, and operational readiness. A track record of growing engineers, developing technical l with strong ownership and accountability. Ability to influence technical direction across teams and balance the needs of a new business line with shared company-wide capabilities. Preferred Experience building or operating consumer fintech, payments, banking, or lending products. Experience launching a new product or business line from early experimentation through adoption and scale. Familiarity with customer onboarding, bill management, payment workflows, or other consumer financial experiences. Experience using product analytics and experimentation to i, engagement, or retention. Experience partnering with Risk and Compliance teams in a regulated environment. Experience leading teams working in our stack (React Native/Expo, Java Spring Boot, Aurora MySQL, Docker, Kubernetes) or comparable enterprise frameworks and cloud-native ecosystems. Background scaling high-growth consumer platforms. Compensation Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be commensurate with their experience, qualifications, and Flex’s internal leveling guidelines and benchmarks. Tier 1 (NYC/Bay Area, Los Angeles, Seattle) $240,000 — $300,000 USD Tier 2 (Austin, Washington D.C. Philadelphia, San Diego, Chicago, Atlanta) $216,000 — $270,000 USD Tier 3 (Salt Lake City, all other USA cities) $200,000 — $255,000 USD Life at Flex Building a successful company takes a diverse team of intelligent, curious, determined, empathetic, and self-aware people. Our headquarters is in New York City, with employees across the US, Australia, Canada, and South America. We’re growing quickly and deliberately, with a focus on building an inclusive culture. We value the perspectives our people bring and take pride in being an equal opportunity workplace. Offices Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. Benefits View our benefits and more at getflex.com/careers .

Location: Beijing, China Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... Build the partnerships that grow Duolingo’s business in China. China is one of Duolingo’s most important growth markets, and our Business Development team builds partnerships there that drive user growth, monetization, and brand impact. We’re hiring a Senior Business Development Manager based in Beijing to source, structure, and execute high-impact partnerships. You will own the partnership pipeline and craft clear business cases tied to company metrics. Reporting to the Head of Business Development, China, you will collaborate closely with Marketing, Product, Design, Engineering, and Legal teams across China, the US, and around the world to bring deals from idea to launch. This role is ideal for a strategic deal-maker who is equally strong at outbound prospecting, rigorous analysis, crisp storytelling, and end-to-end execution. 🧠  You will... Leverage market insights and understanding of the partnership landscape to develop and communicate an effective strategy for partnerships in China Build, prioritize, and manage a partnership pipeline that maps to Duolingo’s growth, monetization, and brand objectives; proactively source opportunities and advance them from first meeting to signed agreement and launch Develop compelling, data‑driven business cases that quantify impact, align stakeholders, and secure resources for execution Lead negotiations and structure balanced value exchanges; partner with Legal on term sheets and contracts to move efficiently while protecting Duolingo’s interests Establish clear success metrics and reporting; monitor performance post‑launch, troubleshoot issues, and iterate to maximize ROI Work closely with Product/Design/Engineering to influence product integrations vital to get strategic partnerships off the ground Collaborate with global and local Marketing teams to amplify partnership launches through buzz-worthy activations ✅  You have... Business development experience, having successfully developed partnerships to drive growth or monetization, in the digital consumer tech (B2C) space Ambitious spirit with a track record of achieving great results by building long-lasting external relationships, collaborating effectively with multiple internal teams to drive ideas to execution, and taking a test and scale approach Experience in conceiving, developing, and implementing partnerships throughout their full cycles, from deal sourcing, to building business cases, negotiating agreements, driving and tracking results Work experience in consulting or investment banking Critical thinking and structured thought process, with skills to build and communicate compelling, data-driven narratives Ability to travel internationally frequently, specifically to Pittsburgh (HQ) and New York ⭐  Exceptional candidates will have... Experience with mobile app monetization (subscriptions, ads, etc.) Lived and worked in multiple markets MBA from reputable university Excitement for our mission to make high-quality language learning accessible to everyone The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role! Salary Range: ¥681,212 — ¥921,640 CNY Benefits: Take a peek at how we care for our employees' holistic well-being with our benefits here . Job Alerts: Sign up for job alerts here . Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com . Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information. By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice .