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Location: Argentina; Brazil; Mexico; Latvia; Portugal Crystalia Glass designs, manufactures and installs architectural glass systems, including glass partitions and doors for residential and commercial spaces across the US. We are strengthening our Training Department and are looking for a Training Specialist to help employees understand our products - from their features and applications to configuration options and technical differences - and confidently use this knowledge in their daily work. This is a hands-on role focused on live online training, regular knowledge assessments and targeted learning plans for new and existing employees. You will turn technical information into clear learning materials, develop tests and practical assignments, analyze results and share best practices. Success means measurable improvement in product knowledge and its application across the team. Full-time, remote work. Working hours: 8:30 am–5 pm, New York time, with some flexibility. B2B contract (sole proprietorship or corporate entity). Responsibilities Deliver interactive online training on products and internal processes, using discussions, practical exercises and role-plays. Regularly assess product knowledge across existing teams through knowledge checks, exams, certifications and recertifications. Develop and update tests, practical assignments and assessment criteria to check both knowledge and its application. Analyze results, identify individual and team knowledge gaps, and create targeted learning plans. Deliver refresher training and reassess progress. Collect best practices and real work examples from experienced employees and turn them into practical learning materials. Coordinate onboarding training and manage LMS assignments, learning paths, training records and reports. Create and update presentations, guides and online courses with internal experts, using feedback and assessment results to improve training. Requirements English C1 or above and Russian C1+ 2–3 years of relevant experience in employee training, onboarding or learning and development. Hands-on experience delivering live online training for adults, with strong presentation and facilitation skills. Ability to explain complex and technical topics clearly, encourage participation and adapt training to different audiences. Experience creating learning materials, tests and practical assignments, analyzing results and addressing knowledge gaps. Confident use of online meeting and presentation tools and basic experience with a learning management system (LMS). Strong organizational and communication skills, attention to detail, and the ability to learn unfamiliar products and processes independently. Bachelor’s degree in any field. Nice to have Experience delivering training on complex physical products, technical systems or internal processes. Experience with sales training or customer-facing teams. Experience running employee certifications and recertifications. Experience creating e-learning courses and using iSpring, Canva or similar tools. Experience using AI to support training preparation and content creation. Relevant training certifications or a portfolio of learning materials. Benefits Remote work with an international team serving the US market. Opportunities to develop your training and content creation skills. Paid vacation and sick leave under company policy.

преподавание французского языка; индивидуально взрослым, подросткам и детям;

Location: Germany; Ukraine; Poland; Austria Intetics Inc. , a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and digital transformation solutions, is looking for a German Content Writer / SEO Copywriter to support content creation and optimization activities on a part-time basis. About the Role We are seeking a detail-oriented and proactive content specialist who can create high-quality content in both German and English. The ideal candidate combines strong writing skills with a solid understanding of SEO principles and is capable of producing engaging, well-structured content tailored to different audiences and business needs. Project Details Duration: 3 months Workload: 1-2 hours per day Languages: German B2+ and English B2+ Engagement: Part-time Responsibilities Create and edit content for clients' websites, including: Landing pages Category pages Product pages Blog articles Prepare content for external publications, including guest posts and other off-site placements. Optimize content according to SEO best practices while naturally incorporating target keywords. Adapt tone of voice, structure, and messaging for different clients, industries, and audiences. Review, edit, and proofread content to ensure accuracy, consistency, grammar, and editorial quality. Conduct research on unfamiliar topics and transform findings into reader-friendly, valuable content. Collaborate with internal teams to ensure content aligns with project objectives and SEO strategies. Requirements Must-Have Qualifications German and English language proficiency at B2 level or higher with excellent writing skills in both languages. Proven ability to create clear, engaging, and well-structured content for different formats and audiences. Good understanding of SEO fundamentals, including: Keyword research Search intent Content structure Header hierarchy On-page optimization Strong research skills and ability to work with reliable sources. Excellent proofreading and editing skills. High attention to detail and commitment to content quality. Ability to work independently and manage tasks with minimal supervision. Proactive mindset with the confidence to suggest improvements and clarify unclear requirements. Nice to Have Experience working with CMS platforms, particularly: Shopware WordPress Experience publishing and formatting website content, including: Metadata Internal linking Images Headings and content structure Experience writing for external websites, online magazines, or industry publications. Familiarity with AI-assisted writing tools and the ability to use them responsibly while maintaining originality and content quality. Soft Skills Strong written communication skills. Excellent organizational and time-management abilities. Ability to balance quality and deadlines. Curiosity and willingness to learn about new industries and subject areas. Collaborative attitude and positive approach to feedback. What We Offer Flexible part-time engagement. Opportunity to work with international clients across different industries. Supportive and collaborative team environment. Exposure to diverse content and SEO projects. Potential for long-term cooperation based on performance and business needs.

Location: Kyrgyzstan Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. LEAP Program Description Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries. The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country. About the Position The Senior TB Advisor will support the U.S. Department of State in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives and the American First Global Health Strategy (AFGHS).  The primary focus of the Adviser will be to provide technical support with a particular emphasis on strengthening TB program in-country coordination and service delivery. Responsibilities Support NTP in effective delivery of life-saving humanitarian assistance (LHA) and service delivery through utilization of domestic and donors’ (e.g. the GF) resources. Support U.S. DoS with the launch of America First Global Health multi-year TB interventions and close monitoring of its implementation. Assist U.S. DoS with quarterly AFGHS TB Metrics reporting, working with NTP and local NGO (DSN) M&E and IT specialists to collect data/develop reports/submit reports to DoS. Assist the NTP and MOH with effective delivery of LHA TB services, including but not limited to active case finding, screening, diagnostics, treatment and prevention. Assist the NTP with the planning and implementation of the semi-annual community based TB screening, testing and treatment (CAST TB) and the use of data from CAST to inform strategies for eliminating TB in Kyrgyzstan Liaison/Coordination with the GFATM and local PIU; Support DoS with coordinating TB activities of NTP, MOH and Global Fund, overall monitoring of grant implementation by GFATM (TB), procurement, etc to ensure effective grant implementation. Please, keep NTP and DoS informed on the developments around GFATM grant implementation; attend online CCM meetings and provide briefs/notes; ensure attendance in discussions of sustainability of GFATM TB component: attend meetings/calls and report; provide tech expertise; ensure coordination of DoS and GF approaches. Provide technical support to NTP/MoH and the GF through engaging into country dialogue on revising of existing and sustaining the upgraded state social procurement mechanism and its implementation by MoH/NTP. Provide technical support with implementation of programmatic and clinical interventions at national and sub-national levels. Assist in monitoring the progress of TB program implementation and provide recommendations for improvements of service delivery. Review and analyze performance reports submitted to the GF and other partners. Help organize regular discussions among the GF, NTP, and partners to ensure alignment of technical approaches in the respective TB portfolios. Support NTP in the adoption and rapid uptake of best policies and practices in TB and DR-TB management. Support MOH and NTP in development, adoption and rapid uptake of new policies and guidelines based on latest scientific evidence. Support NTP in scaling up of new diagnostic and laboratory techniques such as CXR/CAD, whole and targeted genotyping. Support NTP with expansion of DST coverage in the country and ongoing investigations of resistance to new and repurposed drugs, including bedaquiline. Assist NTP in expanding the programmatic use of new drugs and regimens. Through collaboration with NTP and partners, identify programmatic gaps which may require additional technical support. Support NTP’s Strategic Planning department in securing new partnerships and collaborative activities to promote enhanced research capacity and programmatic sustainability. Develop, as lead author, or co-author of manuscripts and peer-reviewed publications. Support NTP in aligning PBMEF framework in key operational setting such as TB contact investigation (TBCI) and active case finding (ACF) Promote operationalization of WHO recommended strategies on TBCI, ACF and TB preventive treatment (TPT) REPORTING The TB Advisor will provide support to the NTP Manager and will work in close collaboration with U.S. DoS Health Foreign Assistance Unit. The Advisor will submit a monthly summary of activities to U.S. DoS TB focal point by the 5th day of the following month and will meet with the U.S. DoS Health Foreign Assistance team on a quarterly basis to review progress and priorities. Additionally, the Advisor will submit  weekly updates of the TB program  to the U.S. Embassy in Bishkek/ U.S. DoS team. Qualifications Medical Degree Masters of Public Health, Advanced Sciences in Community Health (preferred), Postgraduate Diploma in Management Studies Over 10 years of experience in infectious diseases control, particularly TB and HIV but also MCH, Nutrition, and WASH. Over 10 years of progressively responsible experience in designing, implementing and managing TB and/or public health programs in developing countries, with a preference given to candidates with experience in Central Asia. Demonstrated experience managing successful teams of experienced professionals. Demonstrated technical leadership, program management, strategic planning, policy experience and problem-solving skills working on complex projects in a highly sensitive environment are required. Experience with managing USG-funded public health programs and understanding USG rules and regulations preferred. Ability to work effectively with a broad range of local and USG personnel and partners and have demonstrated skills in donor coordination and collaboration. Ability to work both independently and in a team environment to achieve consensus on policy, program and administrative matters is a must. Ability to work effectively in a team environment and communicate information to both health and non-health audiences, and achieve consensus on policy, project, research, and administrative matters. Proven ability to communicate quickly, clearly and concisely – both orally and in writing -- in English is essential. Excellent verbal communication skills, tact and diplomacy are required to establish and develop sustainable working relationships at the highest level and a high level of trust with public/private organizations. Verbal communication skills are also used to negotiate activity plans and resolve activity implementation issues with counterparts, partners and team members. Excellent written communication skills are required to prepare regular and ad hoc reports, activity documentation and briefing papers. Excellent computer skills (MS Word, Excel, Power Point, and Outlook, Access, and other relevant software) are required for effectively operating in this position. Good computer skills are required to implement, analyze, and monitor, and manage activity goals, inputs, outcomes, and achievements. Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Guatemala Workplace: hybrid About Aleph Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy. As a Client Partner, you will drive the growth of our portfolio, a key opportunity to scale Pinterest’s presence across the Guatemalan market and own your impact. This is a permanent, hybrid role based in Guatemala City. Pinterest is one of the most distinctive platforms in the digital landscape: highly visual, deeply intentional, and uniquely positioned at the intersection of inspiration and purchase intent. People come to plan their next trip, home renovation, or outfit. For the right advertiser, that mindset is gold. Your job is to help them see it. What You Will Do Lead and scale commercial growth for Pinterest advertising in Guatemala, expanding the platform’s footprint and driving adoption across key advertisers, brands, and agencies in the market. Build and manage a sales pipeline: prospect, prioritize, reach out, and close new business. Educate advertisers and agencies on Pinterest’s ad formats and performance potential, acting as much as an educator as a sales professional. Develop strong relationships with decision-makers at agencies and direct clients across Guatemala. Partner closely with the Client Success (CSM) team for seamless campaign delivery and client satisfaction. Use data and analytics to measure performance, optimize strategy, and exceed KPIs including sales growth, client retention, and platform adoption. What We Are Looking For 3+ years of experience in digital advertising sales, media sales, or marketing. Real, existing relationships with marketing decision-makers in Guatemala (relationships elsewhere in Central America are a strong plus). Proven ability to win new business: you build your prospect list and work it. Solid understanding of the digital advertising ecosystem: performance, display, video, native, and programmatic. Strong track record of hitting or exceeding revenue targets. Organized, data-driven, and comfortable in a build-from-scratch environment. Fluency in Spanish and English. What Will Make Us Really Love You You are genuinely drawn to Pinterest’s world and can translate that into an advertiser pitch. You anticipate challenges and take initiative before they become problems. You thrive on teamwork while bringing a driven, goal-oriented spirit. You have genuine tech curiosity: you adopt new tools, test them, and make them part of your workflow. You use AI for research, briefs, and preparation, then apply your own judgment to build the relationship. You think analytically: data and pipeline signals drive your decisions, not just instinct. You are comfortable being the first: the first call, the first pitch, in a market that has never been approached before. Why Join Aleph Impact: Be the first to build Pinterest’s advertising business in Guatemala and see the direct result of your work. Growth: We give our internal talent growth opportunities and the chance to learn together, in a company representing nearly 55 global platforms across 130+ markets. Team culture: Aleph is a place of many cultures, perspectives, and talents, where people support each other and value partnership and communication. Market context: Guatemala’s online audience keeps growing, and brands are looking for new ways to reach people when they are planning and ready to buy. Pinterest fits that moment. Flexibility: A hybrid arrangement in Guatemala City and a team that moves at the speed of change. Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, and our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support, but do not replace, human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at privacy@alephdigital.com. “Share our similarities, celebrate our differences.” – M. Scott Peck   #ALEPH

Location: Santiago de Chile, Chile Workplace: hybrid About Aleph Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy. Aleph is seeking a Client Partner Lead in Santiago with extensive experience in cross-network advertising solutions sales (venta de soluciones de publicidad digital) and a proven ability to influence executive-level customers to drive new business. In this role, you will train, promote, and drive product sales through live consumer engagement. You will bring operational knowledge of the Big6 agency holding groups, direct advertisers (anunciantes), and experience with executive stakeholders across Social, Video, Mobile, and Digital teams. A proven track record in scaling agency and direct advertising investment is essential, along with strong relationships with key agency and client executives. You will work cross-functionally with Aleph’s sales organization to onboard priority accounts and elevate agency partners and direct clients to partner status. The ideal candidate brings a creative mindset, a strategic focus, and the ability to speak publicly and tell compelling stories. What You Will Do Evangelize the digital platforms you will represent and educate clients on. Identify, prioritize, and secure business opportunities across agencies and direct advertisers. Drive revenue for Aleph by building partnerships across agency teams and direct clients, and by educating them on product features and benefits. Use a consultative approach, offering strategic media solutions to all clients. Generate excitement and brand awareness, and increase product sales, through creative solutions. Develop and implement best practices for client interaction, sales, and service. Create compelling sales propositions using internal and external data for your region. Build persuasive sales presentations using market trends and case studies. Engage and communicate continuously with customers about the platforms. Liaise with cross-functional teams to structure and execute operational and strategic initiatives. Ensure our agency partners receive the highest level of sales and operational customer service. Represent Aleph positively in the market. What We Are Looking For 7+ years of experience in marketing, brand advertising, media sales, and/or online advertising (publicidad digital, ventas de medios). Close relationships with decision-makers in the local market. Expert knowledge of social media, mobile apps, and digital and mobile marketing, and enthusiasm for building something from the ground up. Knowledge of self-serve platforms, auctions, and biddable digital advertising buying. Proven performance in winning the support of key stakeholders. Understanding of best practices and emerging trends in the digital, social, and creative environment. Experience in content video is a plus. Energetic, goal-oriented, and outgoing. Strong communication and presentation skills, excellent written skills, and strong interpersonal and relationship-building skills that support team development. Ability to use data and analytics to influence social marketing activity, strategy, and creative, with an outside-the-box, strategic mindset. Aptitude, creativity, and a preference for working in collaborative teams and across business units. Ability to perform well in a highly dynamic, rapidly changing environment. Education: Bachelor’s degree (título profesional or equivalent) in Marketing, Communications, Advertising, or Business Administration. Fluent in English. Why Join Aleph Impact: Represent TikTok, Amazon, Google, and nearly 55 other leading platforms, and see your work move advertiser investment directly. Growth: Build something from the ground up in a fast-growing business, with internal growth opportunities and the chance to learn together. Team culture: Join a place of many cultures, perspectives, and talents, where people support each other and partnership and communication come first. Market context: Chile’s advertising market is projected to grow around 6% in 2026, and digital already accounts for more than half of media investment, which makes this a strong moment to lead agency and advertiser partnerships here. Flexibility: A hybrid way of working in Santiago, in an industry that changes constantly and rewards curiosity. Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, and our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support, but do not replace, human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at privacy@alephdigital.com. “Share our similarities, celebrate our differences.” – M. Scott Peck   #ALEPH

Location: Buenos Aires, Argentina Workplace: hybrid About Aleph Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy. We are looking for an Associate Client Partner to support our digital advertising sales team in Buenos Aires. The Associate Client Partner is responsible for training, promoting, presenting, and driving digital advertising product sales to agencies and direct advertisers through live client engagement. The ideal person is charismatic, motivated, and internally driven, with strong attention to detail. They are an outstanding public speaker and a natural storyteller. This is a performance-driven role focused on delivering measurable business growth for our clients and the company. What You Will Do Evangelize the digital platform you will be educating on. Drive digital advertising sales while educating advertisers and agencies on product features and benefits. Generate excitement and brand awareness, and increase product sales, through creative solutions. Continuously engage and communicate with clients about the platform. Represent the company positively within the Argentine market. Drive customer satisfaction among both agencies and direct clients. Meet and exceed performance KPIs such as sales growth, client retention, and platform adoption. Use insights and analytics to measure campaign performance and to optimize outreach and strategy. What We Are Looking For Experience and skills 2 years of experience selling digital advertising (display, video, native ads, and programmatic) to advertising agencies and direct clients. Energetic, goal-oriented, and outgoing. Strong communication skills, both written and verbal. Strong understanding of the digital online advertising industry, including the underlying technology, major companies, and research. Understanding of best practices and emerging trends within the digital, social, and creative environment. Proven track record of delivering results and hitting or exceeding revenue and performance targets. Ability to leverage data and analytics to influence social marketing activity and strategy. Strong interpersonal and relationship-building skills that support team development. Aptitude, creativity, and a preference for working in collaborative teams and across business units. Comfortable operating in a highly dynamic environment. Established relationships with decision-makers in the local market. Fluent in English. Your profile You bring a track record of success in a similar role, with hands-on experience. You are not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You are genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You engage and communicate with internal and external stakeholders in a positive and approachable way. Why Join Aleph Impact: Your work directly connects brands and consumers in meaningful ways and helps shape the future of digital advertising. Growth: You get the freedom to grow and create within the company, regardless of your position, plus workshops that keep you current on the latest digital advertising insights. Team culture: You join a diverse, multicultural team that values different perspectives, experiences, and talents, and celebrates creativity, collaboration, and bold ideas. Market context: You work with leading brands, platforms, and publishers through a company with a truly global footprint, from a Buenos Aires advertising community that is active and well connected. Flexibility: Our hybrid model in CABA gives you time with the team in the office and time to focus remotely. Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, and our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support, but do not replace, human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at privacy@alephdigital.com. “Share our similarities, celebrate our differences.” – M. Scott Peck   #ALEPH

Location: İstanbul, Türkiye Workplace: remote 💻 Kodland Hakkında Kodland, 5–17 yaş arası çocuk ve gençlerin programlama, matematik, dijital tasarım ve geleceğin teknoloji becerilerini geliştirmelerine yardımcı olan uluslararası bir online eğitim platformudur. Canlı online dersler ve proje tabanlı öğrenme modeli sayesinde öğrenciler yalnızca teknik beceriler kazanmakla kalmaz; aynı zamanda problem çözme, yaratıcılık ve teknoloji kullanma konularında özgüven geliştirir. Şimdi Türkiye ekibimize katılacak bir Müşteri Hizmetleri Yöneticisi arıyoruz. Bu pozisyon bir ekip yöneticiliği rolü değildir. Kodland’de “Müşteri Hizmetleri Yöneticisi”, kendisine gelen müşteri ilişkilerini, talepleri ve vakaları baştan sona sahiplenen bireysel katkı rolüdür. 🎯 Bu Rolde Ne Yapacaksınız? Kodland’de Müşteri Hizmetleri Yöneticisi olarak, ailelerin Kodland’e katıldığı andan itibaren eğitim süreçlerinin sorunsuz ilerlemesine destek olacaksınız. Bir veli için gerektiğinde Kodland’deki ilk iletişim noktası, gerektiğinde ise yaşadığı problemi çözüme ulaştırana kadar süreci takip eden kişi olacaksınız. Başlıca sorumluluklarınız: Velilerle telefon, chat ve gerektiğinde e-posta üzerinden iletişim kurmak Yeni kayıt olan aileleri karşılamak ve sonraki adımları açıklamak Ders programı, platform erişimi, giriş bilgileri, ders değişiklikleri, dondurma ve genel eğitim süreciyle ilgili soruları yanıtlamak Derse katılmayan veya düzenli devam etmeyen öğrencilerin aileleriyle iletişime geçmek Müşteri memnuniyetsizliğinin gerçek nedenini anlamak ve uygun çözüm seçenekleri oluşturmak Şikâyetleri sakin, profesyonel ve çözüm odaklı şekilde yönetmek Kritik veya karmaşık durumlarda velilerle telefon görüşmesi yapmak İade, iptal, ödeme ve taksit taleplerini şirket politikaları doğrultusunda değerlendirmek Müşteri itirazlarını empatik, açık ve çözüm odaklı şekilde ele almak Her müşteri görüşmesini ve vaka güncellemesini CRM ve destek sistemlerinde doğru şekilde kayıt altına almak Gerektiğinde Teaching, teknik destek, finans ve operasyon ekipleriyle koordinasyon kurmak Başka bir ekibe aktarılan vakalarda dahi süreci takip ederek müşterinin net bir sonuca ulaşmasını sağlamak Bu rolün amacı yalnızca gelen soruları cevaplamak değildir. Asıl hedefimiz; ailelerin Kodland’e duyduğu güveni korumak, bir problem yaşandığında doğru çözümü bulmak ve öğrencilerin eğitim yolculuğunun mümkün olduğunca kesintisiz devam etmesini sağlamaktır. 🛠 Günlük Kullanacağınız Araçlar Kodland’de günlük olarak birden fazla sistem arasında aktif şekilde çalışıyoruz. Başlıca kullandığımız araçlar: Slack amoCRM Omnidesk BackOffice Google Sheets Bu nedenle bilgisayar kullanımı, birden fazla sekme ve program arasında hızlı geçiş yapabilme ve dijital araçlara hızlı adapte olabilme bu rol için oldukça önemlidir. 🕒 Çalışma Düzeni Bu pozisyon %100 uzaktan ve tam zamanlıdır . Haftada 40 saat çalışma Haftada 5 çalışma günü ve 2 izin günü Gün içerisinde 1 saat mola Hafta sonunun bir günü çalışma günüdür Çalışma düzeni vardiyalıdır İki vardiyamız bulunmaktadır: Vardiya A: 10:00–19:00 Vardiya B: 13:00–22:00 Saatler Türkiye saatiyle (GMT+3) uygulanmaktadır. Bu rolün önemli bir bölümü velilerle telefon görüşmelerinden oluştuğu için, çalışma saatleri içerisinde düzenli olarak ulaşılabilir olmak ve planlanan vardiyaya devamlılık göstermek önemlidir. 💰 Kazanç İlk 5 ay: 24.500 TL sabit ücret aylık 5.000 TL’ye kadar KPI primi Toplam: 29.500 TL’ye kadar 5. aydan sonra: 29.500 TL sabit ücret aylık 5.000 TL’ye kadar KPI primi Toplam: 34.500 TL’ye kadar aydaki sabit ücret artışı performansa bağlı değildir; Kodland’deki çalışma süresine bağlı olarak uygulanır. KPI primi; müşteri memnuniyeti, iletişim kalitesi, vaka yönetimi, yanıt ve çözüm süreleri, CRM/ticket kayıtlarının doğruluğu ve şirket süreçlerine uyum gibi ölçülebilir performans alanlarına göre değerlendirilir. 🧭 Eğitim ve Onboarding İşe başlayan ekip üyeleri, bağımsız olarak müşteri vakalarıyla çalışmaya başlamadan önce yaklaşık bir haftalık yapılandırılmış eğitim sürecinden geçer. Bu süreçte: Kodland ve öğrenci yolculuğu Müşteri iletişim standartları CRM ve destek sistemleri Veli iletişimi Şikâyet ve itiraz yönetimi Ödeme, taksit, dondurma ve iade senaryoları Operasyonel süreçler Örnek vakalar ve pratik çalışmalar üzerinde çalışılır. Eğitim sonrasında da Team Leader ve Customer Service ekibinden düzenli geri bildirim ve destek almaya devam edersiniz. 🚀 Kodland Size Ne Sunuyor? %100 uzaktan çalışma Uluslararası bir EdTech şirketinde deneyim Yapılandırılmış eğitim ve onboarding süreci Düzenli geri bildirim ve ekip desteği Müşteri hizmetleri, retention, kriz yönetimi, ödeme süreçleri ve operasyon alanlarında deneyim Farklı departmanlarla çalışma fırsatı Performans ve gelişime bağlı şirket içi kariyer fırsatları Customer Service içerisinde farklı uzmanlık alanlarına geçiş imkânı Türkiye Customer Service ekibinde kariyerinizi hem uzmanlaşarak hem de yönetim tarafında ilerleyerek geliştirebilirsiniz. Chat, Enrollment, Retention, Crisis ve Installment gibi farklı alanlarda uzmanlaşabilir; ilerleyen dönemde Team Lead ve Head of CS gibi rollere doğru gelişebilirsiniz. ✅ Zorunlu Gereksinimler Telefonda net, anlaşılır ve akıcı Türkçe iletişim kurabilmek Velilerle düzenli telefon görüşmeleri yapma konusunda rahat olmak Güçlü yazılı ve sözlü iletişim becerilerine sahip olmak Bilgisayarı günlük çalışma aracı olarak rahat ve hızlı kullanabilmek Aynı anda birden fazla sekme, uygulama ve müşteri vakası arasında çalışabilmek Windows 10 veya Windows 11 işletim sistemine sahip bir bilgisayar kullanmak En az B1 seviyesinde İngilizce bilgisine sahip olmak Problem çözme ve çözüm üretme konusunda istekli olmak Zor veya duygusal müşteri görüşmelerinde sakin ve profesyonel kalabilmek Detaylara dikkat etmek ve yapılan işlemleri doğru şekilde kayıt altına alabilmek Haftada 40 saat tam zamanlı çalışmaya uygun olmak 10:00–19:00 veya 13:00–22:00 vardiyalarından birinde çalışabilmek Hafta sonunun en az bir gününde çalışabilmek Bu pozisyonu birincil profesyonel işiniz olarak sürdürebilmek Uzaktan çalışma için uygun bilgisayar, çalışan mikrofon ve stabil internet bağlantısına sahip olmak Türkiye'de çalışmaya uygun olmak 🌟 Güçlü Bir Artı Olacak Deneyimler Aşağıdaki alanlardan bir veya birkaçında deneyim sahibi olmanız avantaj sağlayacaktır: Müşteri hizmetleri veya müşteri destek deneyimi Call center deneyimi Inbound veya outbound telefon görüşmeleri Chat veya e-posta üzerinden müşteri desteği CRM sistemleri kullanmış olmak Omnidesk, Zendesk, Freshdesk, Intercom veya benzeri ticketing/helpdesk araçlarını kullanmış olmak amoCRM, Bitrix24, Salesforce, HubSpot veya benzeri CRM sistemleriyle çalışmış olmak Customer retention Şikâyet yönetimi İade veya iptal talepleri Taksit ve ödeme süreçleri Customer Success Online eğitim veya EdTech Abonelik veya tekrar eden gelir modeliyle çalışan şirketler Veliler, aileler veya eğitim sektöründeki müşterilerle çalışma Müşteri memnuniyeti veya yanıt süresi KPI'larıyla çalışma Teknik destek Bilgisayar programcılığı, yazılım, bilişim veya bilgisayarla ilgili bir bölümden mezun olmak Müşteri hizmetleri süreçlerini öğretebiliriz. Ancak bilgisayarla rahat ve hızlı çalışabilmek bu rol için temel bir gereksinimdir. 🎯 Bu Rol Size Uygun Olabilir Eğer: İnsanların gerçek problemlerini çözmekten keyif alıyorsanız Bir müşterinin söylediği şikâyetin arkasındaki asıl problemi anlamaya çalışıyorsanız Bir vakayı başka bir ekibe aktardığınızda dahi sonucunu takip etmeyi önemsiyorsanız Telefon görüşmelerinde kendinizi rahat hissediyorsanız Zor müşteriler karşısında sakinliğinizi koruyabiliyorsanız İade, iptal ve ödeme gibi hassas konuları profesyonel şekilde konuşabiliyorsanız Müşteri ilişkisini korurken gerçekçi olmayan sözler vermeden çözüm üretebiliyorsanız Bilgisayar üzerinde hızlı çalışıyor ve yeni sistemleri kolay öğreniyorsanız Uzaktan çalışırken kendi zamanınızı ve işlerinizi düzenleyebiliyorsanız KPI'larla ölçülen bir çalışma ortamında rahat hissediyorsanız Kısa süreli bir iş yerine uzun vadeli gelişebileceğiniz bir rol arıyorsanız ⚠️ Bu Rol Size Uygun Olmayabilir Eğer: Telefon görüşmesi yapmak istemiyorsanız ve yalnızca yazılı destek vermeyi tercih ediyorsanız Zor müşteri vakalarını sahiplenmek yerine sürekli başka bir ekibe aktarmayı tercih ediyorsanız Şikâyet, iade veya ödeme görüşmelerinden kaçınmak istiyorsanız Hafta sonu çalışmaya uygun değilseniz Belirli vardiya saatlerine düzenli şekilde uyum sağlayamıyorsanız Aynı anda birden fazla program ve müşteri vakasıyla çalışmak sizi zorluyorsa Yapılan işlemleri CRM veya ticket sistemlerinde düzenli olarak kayıt altına almak istemiyorsanız Kısa süreli veya geçici bir iş arıyorsanız Başka bir tam zamanlı işle birlikte yürütmek istediğiniz ek bir iş arıyorsanız

- Call registered users and attract new customers.

- Manage VIP player relationships across the LATAM market. - Proven experience as a VIP Manager in iGaming or online entertainment.

Задачи: — Выполнение исходящих и входящих звонков по базе пользователей, ориентированных на рынок США. — Проведение презентаций предложений и бонусных программ проекта. — Работа с возражениями клиентов и достижение установленных KPI. Требования: — Опыт работы в продажах не менее одного года. — Свободное владение английским языком на уровне C1–C2 и русским языком на уровне C1. — Уверенные коммуникативные навыки. Условия: — Удалённая работа через Online Office с географическим ограничением: США, Канада, Латинская Америка, Европа. — Рабочий график 5/2 с часами работы 11:00–20:00 или 12:00–21:00 по UTC−5. — Доход составляет 3000 долларов США плюс KPI, оплата по B2B-договору на реквизиты. — Возможность пересмотра условий через три месяца.

Location: London Workplace: Remote As Event Marketing Manager, EMEA, you will help shape how developers, platform teams, and open-source communities experience Coder in person and online. You will plan and execute events that build awareness, create pipeline, and turn technical interest into meaningful engagement. You will work closely with Marketing, Sales, Developer Relations, Product Marketing, and partners to bring event programs to life. You will manage the details, connect the teams, and make each experience feel useful, credible, and well run. What you’ll do here - Plan and execute Coder’s EMEA event programs, including trade shows, conferences, summits, and partner activations. - Manage event timelines, budgets, vendors, contracts, staffing plans, registration, logistics, shipping, and on-site execution. - Partner with DevRel and Product Marketing to create event experiences that resonate with developers, platform engineers, DevOps teams, and technical buyers. - Work with Sales to align event strategy to account priorities, meeting goals, pipeline creation, and follow-up motions. - Create pre-event and post-event communications, including attendee outreach, internal briefings, speaker prep, staff guides, and follow-up plans. - Coordinate Coder’s presence at open-source, developer, ai infrastructure, cloud, and platform engineering events. - Help identify the right events for Coder to attend, sponsor, host, or skip based on audience fit, business goals, and community relevance. - Manage relationships with agencies, production teams, venues, event organizers, swag vendors, and other external partners. - Own the lead handoff post-event, working closely with marketing operations to get every lead in front of Sales within 24-48 hours, ensuring timely follow-up and partnering with demand gen on lead nurture tactics. - Track event performance across attendance, engagement, meetings, leads, pipeline influence, sourced pipeline, and qualitative feedback. - Travel as needed, approximately 25% of the year, to support hands-on event execution and ensure every program runs smoothly. What we’re looking for - Must be located in the UK - 4–7 years of experience in event marketing roles. - Strong experience planning and executing events from start to finish, including logistics, communications, managing vendors, timelines, budgets, and on-site details. - Excellent program management skills. You can manage multiple moving parts, keep stakeholders aligned, and bring order to complex work. - Resourceful with high attention to detail. You catch issues early, document clearly, and make sure the small things do not become big problems. When a shipment goes missing or plans change the night before, you adapt and the event goes on. - Strong instincts for working with Sales, with the ability to build trust and align event programs to Sales priorities. - Create event playbooks, briefing docs, run-of-show plans, staffing guides, and post-event reports. Bonus tacos if you have - Experience marketing to developers, DevOps teams, platform engineers, infrastructure teams, or other technical audiences. - Experience working in or around open-source communities, developer ecosystems, or technical community programs. - Experience supporting open-source projects, foundations, community events, or contributor programs. - Familiarity with developer conferences and communities such as KubeCon, GitHub Universe, Open Source Summit, DevOpsDays, HashiConf, or similar events. - Experience with account-based marketing and sales-aligned event motions. - Experience with event technology and marketing systems such as, Cvent, Luma, HubSpot, Salesforce, or 6sense. Our tech stack You do not need to know every tool on day one, but familiarity with common go-to-market and event systems will help you ramp quickly. This role may work across tools such as Asana, Salesforce, HubSpot or Marketo, event platforms, ABM tools, shared content systems, and internal planning docs. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: Remote (U.S. & Canada) Workplace: Remote The Company: Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human. We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1.5M passionate learners with more than $100M in annual bookings. Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning. The Role We’re looking for a Senior Product Manager to define and drive the strategy for a core part of our marketplace. You’ll own a product area end to end, from identifying the right problems through launch and long-term iteration, and you’ll work closely with Engineering, Design, Data, and business leaders. At our size, this is a high-autonomy, high-impact role. You’ll operate with ambiguity, make consequential decisions with incomplete information, and align teams around a clear direction. Your work will directly influence how families discover learning and how educators build successful businesses on Outschool. Core Responsibilities: - Set the vision and strategy for your product area. Define the customer problems worth solving, the outcomes to pursue, and a multi-quarter strategy and roadmap, including what we will not do. Connect your strategy to company priorities and influence those priorities with evidence. - Develop deep customer insight. Talk directly with families and educators, partner with customer-facing teams, and combine qualitative research with quantitative analysis to uncover opportunities others haven’t seen. - Balance a two-sided marketplace. Make thoughtful trade-offs between the needs of families and educators, grounded in customer value and business impact. - Make high-stakes decisions and own the outcomes. Weigh evidence, technical constraints, and business goals to make clear recommendations and decisions. Communicate the reasoning, work through disagreement constructively, and adjust course when the evidence changes. - Lead across the organization without formal authority. Build alignment among Engineering, Design, Data, Marketing, Operations, and senior leadership. Resolve conflicting priorities, establish clear ownership, and keep initiatives moving. - Drive execution and launch. Partner with your team to define success measures and make practical scope decisions that balance speed and quality. Anticipate risks and dependencies, and ensure customers can discover, understand, and adopt what we build. - Own results after launch. Measure customer and business impact, test assumptions, share what you learn, and use the evidence to scale, iterate, or stop work. - Raise the bar for product craft. Model strong product thinking, write clear strategy and decision documents, and mentor other PMs and cross-functional partners. - Apply AI thoughtfully. Use AI to accelerate research, prototyping, and analysis, and identify where AI can create meaningful customer value. Desired Experience & Skills: - 6+ years of product management experience, including 3+ years owning a significant software product or product area from discovery through launch and iteration, with a track record of measurable customer and business impact. - Demonstrated ability to define product strategy and vision in ambiguous environments, and to translate it into a prioritized, outcome-driven roadmap. - Strong cross-functional leadership. You’ve earned trust across technical and business teams, influenced senior stakeholders, and moved complex initiatives forward without formal authority. - Excellent communication. You write concise, compelling briefs and strategy narratives, explain decisions and trade-offs to different audiences, and listen carefully. - Sound product judgment grounded in customer needs, data, business goals, and technical constraints, with the confidence to make decisions with incomplete information. - Strong analytical skills, including comfort defining metrics, designing experiments, and drawing insight from data. - A high degree of ownership. You identify what needs attention, propose a path forward, and follow through. - The ability to give and receive direct, constructive feedback, and to take responsibility for the impact of your decisions. - A genuine interest in expanding access to learning and improving the experience of families and educators. What success looks like: - First 90 days: You’ve built deep customer and business understanding, earned the trust of your partners, and presented a clear point of view on strategy and priorities for your area. - 6 months: Your team has a shared understanding of the problems, goals, and reasoning behind key decisions, and you’ve shipped meaningful improvements with a clear adoption plan. - 12 months: Your product area shows measurable progress against agreed customer and business goals, your decisions and learnings are shaping broader company priorities, and you’re raising the bar for how product work gets done. Other Considerations: - Building products for a consumer marketplace, education business, or another environment with multiple customer groups. - Working in a small or growing company where priorities evolve and PMs stay close to execution. - Mentoring or coaching other product managers. - Hands-on use of AI tools in product discovery, prototyping, or delivery, or experience shipping AI-powered features. Compensation: Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. In addition to base compensation, this role is eligible for equity and benefits. Additional details are provided during the interview process. For Canadian-based candidates, compensation range for this role is $172,000 - $193,500 CAD annually. This role is available in the following US Pay Zones: US Tiers US Tier 1: San Francisco Bay Area, New York City, and Seattle Metro US Tier 2: All California excluding San Francisco Bay Area, Boston Metro, Chicago Metro, Denver Metro, Austin Metro, Portland Metro US Tier 3: All other cities and states US Pay Zones US Tier 1: $208,000 - $234,000 US Tier 2: $176,800 - $198,900 US Tier 3: $156,000 - $175,500   Benefits & Culture: At Outschool, we believe that taking care of one another enables us to do our best work. To us that means: - Shared Financial Success: Competitive salaries, stock options, and retirement plans. - Health: Comprehensive medical, dental, vision, disability, and life insurance. - Wellness: Annual wellness stipend, access to coaching & therapy, and pet wellness plans. - PTO & Family Benefits: Generous PTO and family leave policies. - Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are. - Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes. - Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org http://Outschool.org’s nonprofit programs. Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience. If you require a reasonable accommodation to participate in the job application or interview process, please contact recruiting@outschool.com.   Benefits packages are included for full-time employees only. Please note benefits and perks may vary for employees based outside of the US and Canada.   Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.   Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission or we may ask if you would like us to retain it later should there be consideration (this is not typical at all). If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our Employee/Applicant Privacy Notice https://outschool.com/pages/privacy-Emp for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Phoenix, AZ About the Role We are seeking an experienced and strategic Senior Majors Account Executive to join our Enterprise/Field Sales team. In this pivotal role, you will lead Cloudflare’s strategic engagements, securing and expanding platform partnerships across key accounts. The ideal candidate brings strong sales leadership, a deep understanding of enterprise architecture (business, data, applications, technology), and the ability to articulate how Cloudflare integrates into modern cloud operating models. As a Senior Majors Account Executive, you will drive predictable sales performance, foster healthy pipeline growth, and deliver on revenue objectives. You will act as a trusted advisor, educating customers and partners on Cloudflare’s evolving product ecosystem and security capabilities. This role involves leveraging executive sponsorship programs, partnering with senior leaders (including CIOs, CISOs, and CTOs), and collaborating with cross-functional teams to navigate and successfully close complex customer opportunities. Responsibilities Strategic Revenue Leadership: Develop and execute account plans to meet and exceed revenue goals by structuring enterprise-grade platform partnerships within key accounts. Predictable Pipeline & Forecasting: Maintain accurate sales forecasting and proactive pipeline management, sharing insights to support broader sales strategy. Enterprise Architecture Alignment: Demonstrate a strong understanding of customer Enterprise Architecture across business, data, applications, and technology pillars, connecting Cloudflare solutions directly to customer business outcomes. Executive & C-Suite Engagement: Manage complex customer engagements across multiple business units, building strong relationships with executive sponsors and C-level stakeholders. Cross-Functional Collaboration: Partner effectively with cross-functional teams—including Product Managers and executive leadership—to advance strategic deals and resolve operational friction. Digital Transformation Guidance: Serve as a key advisor on digital transformation, helping customers navigate market shifts and position Cloudflare as a core strategic partner. Clear Communication & Feedback: Connect insights across global departments to deliver clear messaging, provide constructive feedback, and support continuous team growth. Long-Term Strategic Vision: Make balanced decisions aligned with long-term organizational value, building trust through open communication and knowledge sharing. Goal Setting & Operational Efficiency: Partner with teams to set clear metrics, address operational roadblocks, and improve cross-departmental workflows. Collaborative Problem Solving: Proactively identify customer and internal needs, fostering positive change and contributing to continuous team improvement. Inclusive Leadership: Champion diverse perspectives to solve complex business challenges and support a supportive, forward-thinking team environment. Desirable Skills, Knowledge, and Experience Demonstrated track record of success in B2B enterprise sales, closing multi-year, complex technology agreements demonstrating a track record of consistently exceeding quota and closing transformative platform deals. Deep understanding of enterprise cloud platforms, network security, and modern IT architecture. Proven capability to align solutions with customer Enterprise Architecture (Business, Data, Applications, Technology) and enterprise business models mapping Cloudflare solutions to complex business models and modern cloud operating environments. Experience engaging with executive stakeholders and managing executive sponsorship initiatives. Strong collaborative skills with experience working alongside cross-functional leadership teams. Familiarity with digital transformation trends and the ability to translate market insights into customer solutions. Strong presentation, negotiation, and written communication skills across technical and business audiences. Thoughtful decision-making approach focused on sustainable, long-term business success. Experience setting clear performance indicators and facilitating cross-team alignment. Proficiency with enterprise sales tools and methodologies (e.g., Salesforce, Tableau, MEDDPICC, or similar frameworks). Relevant professional experience in technology sales or enterprise consulting; advanced degrees or continuous technical learning are welcomed. Willingness to travel as needed to foster strong customer and internal team relationships. Compensation Compensation may be adjusted depending on work location. Estimated annual salary of $280,000- $350,000 (base/variable) This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin - TX (Austin Only) About Engineering at Cloudflare Cloudflare’s Engineers build and operate the software that helps power 25+ million Internet properties and millions of businesses around the world. Across our engineering organizations, we have opportunities for high caliber, curious and empathetic people to take on big challenges and build some of the best skills in the industry. We’re looking for talented team members to help build high-growth products, help scale our expanding network, build tools to improve availability, performance, uptime, and response times, and make systems failure-resistant and ready-to-scale. Cloudflare is a system spanning the globe, on a mission to make the Internet better, safer, and more powerful every day. As a Software Engineer at Cloudflare, you’ll work on the code that runs close to the end user, runs at a massive scale, and is deployed to 330+ cities around the world. Role Summary We are looking for a talented Systems Engineer to join the Load Balancing team. You will work on a range of microservices written mainly in Go. Technologies we use include Docker, Go, PostgreSQL, Redis, gRPC, Kafka, Clickhouse and the usual Unix/Linux tools and workflows. We strive to build reliable, fault-tolerant systems that can operate at Cloudflare’s scale. You will join a team of bright, hard-working, and supportive engineers who are passionate about their craft, and you will be comfortable operating in a fast-paced but sane work environment. You can learn more about our product and the work our engineers do on our blog: https://blog.cloudflare.com/eliminating-hardware-with-load-balancing-and-cloudflare-one/ https://blog.cloudflare.com/extending-local-traffic-management-load-balancing-to-layer-4-with-spectrum/ https://blog.cloudflare.com/load-balancing-monitor-groups-multi-service-health-checks-for-resilient/ Role Responsibilities Design, implement, and maintain the software systems that comprise Cloudflare’s Load Balancing product. Participate in all stages of the software development lifecycle, from designing and documenting systems to writing code, automated tests, and monitoring production deployments. Collaborate with internal teams, including security, network engineering, SRE, and product management, to design scalable solutions to difficult technical problems. Review work from your peers throughout all stages of the development lifecycle to ensure high-quality, maintainable code. Mentor team members and work with support teams to ensure customer delight and bring out the best in everyone. Debug issues in complex systems and contribute to the maintenance and improvement of operational health. Work with a wide range of technologies and programming languages, including Go, Rust, and Typescript, as well as various databases (SQL and No-SQL), Docker, and Kubernetes. Role Requirements First and foremost curiosity and critical thinking 3+ years of relevant professional experience with a technology company Strong programming skills in Go, Rust, C++, or a similar systems-level language Experience building and operating distributed systems Experience with modern Unix/Linux development and runtime environments Experience with monitoring, alerting and debugging high volume production systems Experience with databases (we use PostgreSQL and Clickhouse) Experience with monitoring and logging tools like Prometheus and Grafana. Experience with containerization and orchestration technologies, such as Docker and Kubernetes. Strong interpersonal and communication skills, demonstrating empathy, teamwork and a sense of ownership. Compensation Compensation may be adjusted depending on work location and level. (This role is aligned with an L3 level) What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: United States, Madison, WI Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Technical Program Manager Madison, WI Role Overview As a Senior Technical Program Manager, you will lead the delivery of complex software programs across Commerce Services & Client Experiences within the PlayStation ecosystem. Working closely with engineering, product, design, and quality teams, you will help deliver reliable, scalable services and intuitive experiences that connect players with digital content. You will bring clarity to evolving requirements, build actionable delivery plans, and coordinate execution across multiple teams. This role combines hands-on program leadership with technical understanding, strong judgment, and the ability to build trust and influence without direct authority. You will help teams navigate competing priorities and technical dependencies while keeping customer needs and business outcomes in focus. What You’ll Be Doing Own end-to-end delivery of complex technical programs across multiple engineering teams, driving alignment on outcomes, scope, milestones, dependencies, and launch readiness. Partner with engineering leads, product, and design to clarify requirements, drive technical alignment, surface integration and operational risks, and translate requirements into a sequenced delivery plan. Build and maintain delivery plans with clear milestones, owners, and dependencies, working with engineering leads to account for team capacity and sequencing. Drive cross-team planning and alignment, facilitating the discussions and working sessions needed to make decisions and maintain progress. Manage dependencies across client experiences, backend services, and supporting platforms, ensuring integration points and handoffs are understood and coordinated. Identify delivery risks early, drive mitigation and recovery plans, and escalate issues with clear options and recommendations. Work with product and engineering partners to resolve competing priorities and make informed trade-offs across scope, timing, quality, and technical constraints. Coordinate with engineering, quality, and release partners to support integration testing, issue prioritization, and launch readiness. Communicate program progress, risks, and business impact clearly to technical partners and business stakeholders, highlighting decisions needed and presenting clear options and recommendations. Improve execution across teams by introducing practical changes to processes and tools, measuring their effectiveness, and incorporating feedback. What We’re Looking For Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 6+ years of technical program or project management experience delivering software products, online services, or consumer-facing experiences. Demonstrated success leading programs across multiple engineering teams, including managing dependencies, aligning priorities, and coordinating releases. Strong understanding of the software development lifecycle, with hands-on experience supporting requirements definition, planning, development, testing, and deployment. Technical understanding of APIs, distributed services, and client-server integration, with the ability to engage engineers on design considerations, implementation trade-offs, and delivery implications. Experience partnering with product and engineering to clarify ambiguous requirements, break down complex work, and manage changes in scope. Practical experience with Agile methodologies, including facilitating planning and delivery activities and using tools such as Jira and Confluence. Strong planning and problem-solving skills, including the ability to assess capacity constraints, anticipate risks, and adjust plans as conditions change. Excellent written and verbal communication skills, with the ability to explain complex issues and present actionable recommendations to different audiences. Proven ability to build trust, resolve disagreements constructively, and influence partners without direct authority. Strong ownership and judgment, balancing attention to detail with an understanding of customer and business impact. Experience working effectively with geographically distributed teams across time zones. Preferred Qualifications Experience with digital commerce capabilities such as storefronts, product catalogs, checkout, payments, subscriptions, or entitlements. Experience delivering customer journeys that span client applications and backend services. Familiarity with the reliability, scalability, security, and privacy considerations of high-volume consumer services. Prior experience in software engineering, systems engineering, or quality engineering. Experience coordinating service integrations, platform migrations, or releases across multiple client surfaces. Familiarity with gaming, digital entertainment, or other large-scale consumer technology environments. #LI-KS1 At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $159,500 — $239,300 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a highly skilled and experienced Senior AI Engineer to join our ClickUp Engineering team, with a focus on AI evaluations. You'll own how we measure and improve the quality of ClickUp's AI: building the eval systems that tell us how well our AI is performing, the core agent harness, and the AI that performs well on those evals. You'll work on backend systems that make AI-powered capabilities scalable, reliable, and secure, while working hands-on with LLMs to solve real user problems and drive product innovation.   Key Responsibilities: - Design, build, and own ClickUp's AI evaluation system, including golden datasets, LLM-as-judge and automated scorers, regression detection, and quality tracking across AI features. - Build and evolve the core agent harness, and the AI that performs well on those evals, partnering closely with product and engineering to define what "great" looks like. - Build self-improvement loops where agents modify other agents or prompts, rerun evals, and iterate automatically. - Benchmark new models as they're released and own model selection, routing, and fallback strategies across providers (e.g., OpenAI, Anthropic, Google, open-weight), balancing quality, latency, and cost. - Architect, design, and implement scalable AI platform services that support the deployment, orchestration, and lifecycle management of LLMs and other AI models. - Build and maintain robust APIs and backend systems that integrate AI-powered features into ClickUp's core platform. - Develop infrastructure for model serving, monitoring, logging, and automated evaluation to ensure high reliability and performance of AI services in production. - Drive best practices in AI privacy, security, and compliance, including data anonymization, secure data handling, and regulatory adherence. - Collaborate cross-functionally with product, frontend, and data teams to deliver seamless, reliable, and user-centric AI experiences.   Qualifications: - 5+ years of software engineering experience, including 2+ years building production LLM or ML systems. - Hands-on experience building LLM evaluation systems in production (golden datasets, LLM-as-judge, judge calibration, offline and online evals), tied to real product quality. - Strong experiment design and statistical rigor, including A/B testing, offline vs. online metrics, and separating real regressions from noisy or variable results. - Proven track record of applying LLMs and AI models to real-world, customer-facing product features. - Proven experience integrating and managing multiple LLMs, including benchmarking, routing, and cost/latency/quality tradeoffs. - Deep expertise in backend engineering, distributed systems, and cloud-native technologies (e.g., Kubernetes, Docker, AWS/GCP/Azure). - Strong programming skills in Python (preferred), Go, TypeScript, or similar languages used for backend and AI platform development. - Proficiency in orchestration frameworks and workflow engines (e.g., LangGraph, Airflow, Ray, or similar). - Familiarity with search and retrieval technologies and their integration into AI-driven applications. - Excellent collaboration and communication skills, with a track record of working effectively in cross-functional teams. - Passion for staying at the forefront of AI and applying new technologies to solve real-world problems at scale.   Nice to Have: - Background in data science, applied science, or machine learning engineering. - Experience with eval tooling (e.g., Braintrust, LangSmith, Weave, Arize, or in-house frameworks). - Experience with model routing, AI gateways, or inference optimization.   #LI-REMOTE #LI-AK2 #LI-CC1 Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: Independent Contractor – CPT-11760 Customer Service Ticket Support & Order Documentation Virtual Assistant/Business Support VA/Junior-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. An established online metals supplier is adding a second VA to support its Customer Service team by handling routine customer tickets and reducing the volume of straightforward requests. The VA will start with tracking inquiries and basic document requests, providing customers with tracking details and existing order documents such as mill test reports (MTRs), certificates of conformance (COCs), and invoices, and documenting and closing each ticket in Zendesk. After training, the VA will move into full trace documentation support. Complex issues such as missing documentation, shipment investigations, refunds, and cancellations stay with the Customer Service team. The goal is faster ticket response times, a smaller backlog, and more time for the Customer Service representatives to focus on phone coverage and complex customer issues. The ideal candidate is accurate, organized, and comfortable working through a high volume of written customer requests. Scope of Services Contractors will be required to provide services that align with the following client tasks: Tracking Requests Handle tracking inquiries where the information is already available in Backoffice, UPS Quantum View, or Zendesk Locate shipment tracking details and send them to the customer Document the response and solve the ticket Document Requests Retrieve existing order documents, such as MTRs, COCs, and invoices Send the correct documents to customers through Zendesk Verify order details before sending any document Full Trace Documentation (After Training) Review full trace requests and confirm what documentation is required Locate, organize, and verify the required documents and order information Provide complete documentation packages to customers once properly trained Ticket Management & Escalation Respond to assigned requests in Zendesk Document every action clearly in each ticket Close tickets once resolved Escalate missing documentation, shipment investigations, refunds, cancellations, and complex issues to the appropriate team member Backlog & Backup Support Help clear the current backlog of routine requests Serve as backup support in assigned areas Take on similar customer service tasks when routine ticket volume is caught up Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Customer service, ticket-based support, order processing, or administrative experience required Excellent written English required Strong attention to detail required Ability to learn client systems and follow established procedures required Zendesk or other help desk ticketing experience strongly preferred Order tracking, shipping, or logistics support experience preferred E-commerce, distribution, or manufacturing customer service experience preferred Familiarity with MTRs, COCs, or similar order documentation a plus IDEAL CANDIDATE PROFILE Accurate and detail-oriented with order and document information Clear, professional written communicator Comfortable working through a high volume of tickets Organized and consistent with documentation in a ticketing system Knows when to resolve and when to escalate Quick to learn new systems and procedures APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Zendesk Client Backoffice System (Training Provided) UPS Quantum View (Training Provided) Email Microsoft Office or Google Workspace Work Schedule Contracted Hours per Week: 20–30 hours/week (Exact Hours to Be Confirmed by Client) Scheduled Working Days: TBD – To Be Confirmed by Client Daily Working Time: TBD – To Be Confirmed by Client Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Admin / Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior Level-Senior Level Contracted Hours per Week: 20–30 hours/week (Exact Hours to Be Confirmed by Client) Daily Working Time: TBD – To Be Confirmed by Client Scheduled Working Days: TBD – To Be Confirmed by Client REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A–C (Strong Written English Required) REGION PREFERENCES: Any What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!