Вакансии

Обрабатывать входящие звонки клиентов. Работать с тикетами техподдержки и переписываться в чатах.

Работать с клиентской базой (информационная поддержка, консультирование, повышение уровня лояльности к компании). Решать проблемные ситуации и оперативные запросы ,обеспечиват обратную связь от клиентов по вопросам качества работы, анализировать причины неудовлетворенности клиентов и организовывать работу по устранению претензий.

Активный поиск и привлечение клиентов на грузоперевозки по России, СНГ, ВЭД; Работа с холодной и теплой клиентскими базами;

-Владение информацией о продукте, его особенностях, существовании на рынке, отличиях от конкурентов и т.д.; -Наличие собственной базы потенциальных B2B клиентов;

Управление коммуникационным проектом ESG-направления — от планирования до отчётности, с соблюдением стратегии и утверждённых «маячков» клиента.

Ищем продуктового менеджера, который будет фокусироваться на решение реальных задачи клиентов по методологии JTBD. Общаться с бухгалтерами и руководителями бухгалтерских компаний, проводить custdev-интервью по JTBD и находить реальные проблемы пользователей;

В задачи будут входить: коммуникации с главным продакт-менеджером, сбор требований, кастдев пользователей, проектирование и реализация фичей: проектирование системы аналитики, SEO-оптимизация, создание совершенно новых на рынке e-comm продуктовых фич. Общение с главным product manager, project manager и custdev клиентов;

Location: Argentina; Mexico; Colombia; Brazil; Costa Rica We are seeking an experienced Senior Architectural Project Manager / Job Captain to support high-end retail and commercial renovation projects for a New York City architecture firm. This position combines hands-on architectural production with project management and construction administration. You will help move projects from construction documentation through construction, coordinating with consultants and contractors, resolving technical questions, and maintaining clear, accurate project documentation. The ideal candidate brings direct experience working on U.S. architectural projects , advanced proficiency in Revit or AutoCAD , and strong experience supporting projects during construction. You should be comfortable independently producing detailed drawings, reviewing contractor submissions, and following technical issues through resolution. Experience with high-end retail, custom façades, specialty finishes, and complex architectural detailing is particularly valuable. Responsibilities Manage architectural deliverables, project priorities, and coordination with internal teams, consultants, and contractors. Produce and review construction documents, including plans, elevations, sections, schedules, and architectural details. Review submittals, shop drawings, and product information for consistency with project documents and design intent. Prepare and coordinate RFI responses, resolve construction questions, and develop supplemental drawings or clarifications as needed. Track submittals, RFIs, revisions, and outstanding construction issues using Procore or other project management tools. Develop details for façades, custom architectural elements, specialty finishes, and complex renovation conditions. Coordinate architectural documentation with existing-building conditions, structural components, and other building systems. Review drawings for accuracy, constructability, and applicable U.S. code requirements, including accessibility and egress. Requirements Substantial experience as a Project Architect, Architectural Project Manager, Job Captain, or similar role. Direct experience working on U.S. architectural projects. Advanced Revit or AutoCAD proficiency and strong hands-on construction documentation skills. Strong construction administration experience, including submittal reviews, RFIs, and contractor coordination. Demonstrated project management skills and the ability to independently manage priorities and follow through on outstanding items. Experience with retail or commercial renovations , including adapting existing spaces and coordinating materials and finishes. Strong architectural detailing skills and an understanding of construction methods and structural coordination. Familiarity with U.S. building codes, ADA accessibility, and egress requirements. Excellent written and spoken English and confidence communicating with U.S. project teams. Availability for full-time remote work with overlap during U.S. Eastern Time business hours. Preferred Qualifications Experience with luxury retail, flagship stores, branded commercial spaces, or high-end restaurants. Experience detailing custom façades, specialty exterior finishes, and unique architectural features. Proficiency in both Revit and AutoCAD. Hands-on Procore experience. Benefits Work for the most exciting companies in the North American Market. Flexible schedules. Work from anywhere. Highly competitive compensation.

Location: Argentina FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Business Development Manager in Argentina. We are seeking an experienced and results-driven Business Development Manager to drive the growth of our company in the region of Argentina. The ideal candidate will have a strong background in financial markets, a proven track record of acquiring and managing clients or partners (such as IBs and affiliates), and a deep understanding of the retail and/or institutional trading landscape. Responsibilities: Identify, develop, and onboard new Introducing Brokers (IBs), affiliates, and partners particularly in Argentina Drive client acquisition and revenue growth through direct outreach, referrals, events, and partnerships Develop and execute business development strategies in line with company goals Build and maintain strong relationships with new and existing clients, partners, and affiliates Monitor competitor activities, market trends, and regulatory changes in the FX/CFD industry Collaborate with marketing and compliance teams to ensure campaigns and partnerships are aligned and compliant Prepare regular reports, forecasts, and pipeline updates for the Regional Director Represent the company at industry events, expos, and webinars Candidate Profile: 2+ years of experience in a business development/sales role within the Forex / CFDs or financial trading industry is a must Strong network of IBs, affiliates, or HNW retail/institutional clients Solid understanding of MT4/MT5,cTrader and TradingView platforms, and the structure of brokerage services Native Spanish and fluent in English Excellent communication, negotiation, and interpersonal skills Self-motivated, goal-oriented, and comfortable working independently or in a remote environment Understanding of compliance and regulatory requirements Will be considered a plus: Experience expanding into emerging markets (e.g., LATAM) Familiarity with affiliate platforms or CRM tools (e.g., Salesforce, Cellxpert, Zendesk) Bachelor's degree in Business, Finance, Economics, or related field Our offer: Welcoming, young and multicultural team with approachable leadership Ability to contribute to dynamic business at a growth phase High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Vibrant company life: from team activities to global celebrations Fully remote work Journey to FP Markets: Interview with HR (30 - 45 min) to assess match to our culture Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment! Please kindly send your CV in English and specify your salary expectations in USD

Location: Budapest, Hungary; Warsaw, Poland About Us Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role Our client is a global industrial leader operating in over 100 countries, known for its advanced manufacturing footprint and commitment to driving digital innovation across its factories and supply chain. They are currently undergoing one of the most significant ERP and operational technology transformations in their industry to modernize systems, improve efficiency, and enable next-generation operations. We are looking for an experienced Business Process Owner with strong SAP Transportation Management (TM) expertise to act as the bridge between Business teams and SAP / Digital delivery teams. The role focuses on process readiness, Fit-to-Template workshops, gap analysis, requirements clarification, UAT, cutover, Go-Live, and post-Go-Live support across transportation planning and execution processes. CONTRACT: Freelance / contractor assignment, 3 months rolling contract LOCATIONS: Budapest or Warsaw Responsibilities Lead business readiness for SAP S/4HANA Transportation Management deployment. Align local teams with the program’s Core Model / Global Template . Prepare and facilitate Fit-to-Template / Fit-to-Standard workshops . Perform process analysis, process mapping, and gap analysis across transportation workflows. Gather and clarify business requirements and translate them into actionable inputs for SAP / Digital teams. Coordinate closely with logistics, supply chain, site stakeholders, and SAP delivery teams. Support testing, UAT, cutover, Go-Live, and hypercare activities. Contribute to change management, user adoption, and training. Identify business-readiness risks and process gaps before deployment. Capture and share best practices across rollout locations. Requirements Experience with SAP S/4HANA Public Cloud . Background in multi-country or multi-site transportation / logistics deployments. Experience with change management, user adoption, and training. Strong exposure to process standardization and business transformation. Knowledge of integration between TM and adjacent areas such as SD, MM, EWM, Supply Chain, and Finance .

Продавать банковские сервисы по телефону по базе потенциальных клиентов тем, кто не ждёт звонка.

Задачи: — Анализ текущего состояния социальных сетей, конкурентов и целевой аудитории; — Разработка SMM-стратегии и предложение идей для развития площадок; — Составление контент-плана и визуальной сетки на месяц с учётом целей бренда и продаж; — Адаптация контента под разные площадки с учётом особенностей каждой из них (Instagram, Дзен, Telegram, VK и другие); — Разработка тем, сценариев и механик для Reels/коротких видео; — Написание текстов для постов, сторис и рекламных публикаций; — Организация и контроль создания контента: съёмки, монтаж, оформление; — Оформление сторис, создание визуальных цепочек и вовлекающих сценариев; — Анализ эффективности контента: охваты, вовлечённость, прирост аудитории, переходы и другие показатели; — Подготовка регулярной отчётности и выводов по результатам работы; — Поиск и коммуникация с блогерами, экспертами и лидерами мнений для интеграций; — Участие в разработке идей для коллабораций и нативных рекламных размещений; — Следить за трендами в SMM и предлагать актуальные форматы для развития бренда; — Анализировать, какие форматы лучше работают на каждой площадке, и корректировать стратегию. Требования: — Обязательно с подтверждёнными кейсами; — Опыт работы с beauty/косметическими брендами; — Понимание особенностей продвижения товаров на маркетплейсах; — Опыт работы с экспертным контентом (косметологи, врачи, специалисты индустрии красоты); — Наличие кейсов с успешными Reels/короткими видео с примерами роликов и результатами (охваты, просмотры, вовлечённость, рост аудитории); — Опыт создания контента, который выходит за пределы текущей аудитории и привлекает новых подписчиков; — Понимание механик продвижения Reels: сценарии, первые секунды ролика, удержание внимания, вовлекающие форматы. Условия: — График работы 5/2, удаленно; — В сопроводительном письме указывать пожелания по заработной плате.

Location: Златоруновск п Ищешь работу с возможностью карьерного развития и роста? Сбер раскроет твой карьерный потенциал! Откликайся! Обязанности * обслуживать клиентов в отделении Сбера\\ * проводить кассовые операции: прием, выдача, обмен денег * консультировать клиентов и продавать продукты Сбера. Требования * ежемесячную, годовую премию и ежегодный пересмотр зарплаты * возможность влиять на свой доход * возможность работать неполный день * быстрый старт карьеры для тех, кто без опыта * работу недалеко от дома * уникальную систему онлайн обучения Сбера для карьерного развития и роста * расширенный ДМС и льготное страхование для семьи * подписка Прайм с возможностью совместного использования на трёх близких * вознаграждение за рекомендацию друзей в команду Сбера. Условия * специалист со средним образованием и выше * активно используешь гаджеты * доброжелателен и готов помогать клиентам * готов использовать ИИ в ежедневной работе (обучение за счёт компании — есть свои курсы). Будет плюсом, если у тебя есть опыт работы в сфере продаж, обслуживания и консультирования клиентов. Присоединяйся к команде Сбера! #менеджер\_по\_обслуживанию #обслуживание\_физических\_лиц #специалист\_банка #начало\_карьеры #работа\_без\_опыта #касса #работа\_с\_наличными #банковские\_ценности #прием\_платежей #Сбербанк #специалист #начинающий\_специалист #Сбер

Location: Belgrade, Serbia Workplace: hybrid Implementation Manager - Belgrade As a key member of the Product function, the Implementation Manager is responsible for coordinating cross-functional teams to guide embedded clients (NeoBanks, Marketplaces, Payroll companies) through implementations. This role combines project management excellence, API implementation coordination, and relationship management to ensure our most complex partnerships achieve exceptional outcomes while building repeatable processes for future growth. In this role, you'll work alongside Product Managers, Partnership Managers, and dedicated specialists from Operations and Compliance to deliver world-class implementation experiences. About us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across: • Global payments and receivables • Foreign Exchange (FX) • Treasury management • Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments. Key Responsibilities Project Orchestration Cross-functional Team Coordination: Coordinate a bespoke Implementation team made of individuals from Sokin Sales, Product, Engineering, Compliance, and Operations teams, based globally, throughout the implementation lifecycle, ensuring clients’ onboarding and operating experience is fast and easy Implementation Planning: Create and maintain implementation plans with clear deliverables, timelines, owners, and dependencies for both Sokin and client teams, driving accountability and momentum Stakeholder Alignment : Facilitate appropriate meetings and communication channels to ensure all teams remain aligned on priorities, timelines, and evolving client expectations Resource Coordination: Work with department leads to align cross-team resources across multiple concurrent implementations, managing competing priorities and ensuring optimal team usage and efficient implementation pipelines. Client impact analysis: Gather data around expected client impact (volume projections, expected response times etc) and share with product and engineering as contributions to the product prioritisation and planning process Risk Management Proactive Risk Identification: Continuously assess and document implementation risks including technical, commercial, regulatory, and operational threats to successful delivery Escalation Management: Establish clear escalation paths and proactively escalate blockers to appropriate stakeholders before they impact timelines, ensuring rapid resolution and maintaining implementation momentum Issue Resolution Leadership: Lead cross-functional issue resolution efforts, bringing together the right expertise and decision-makers to unblock progress and prevent recurring problems Implementation Reviews & Handoff Success Criteria Validation: Collaborate with client teams to define clear, measurable acceptance criteria for the implementation and ensure all requirements are met before go-live Go-Live Coordination: Orchestrate go-live activities across all teams, providing immediate post-launch support and monitoring to ensure smooth transition to production for the client Handoff Execution: Execute structured handoffs to ongoing support teams with documentation, knowledge transfer sessions, and transition planning Post-Implementation Review: Conduct thorough lessons learned sessions with internal teams to capture improvement opportunities and celebrate successes Process Improvement Journey Process Documentation: Create, maintain, and continuously improve detailed process documentation for embedded client implementation journeys Process Optimization: Analyze implementation data, client feedback, and team insights to identify bottlenecks, inefficiencies, and opportunities for process enhancement Cross-team Feedback Integration: Collect, synthesize, and act upon feedback from all internal teams based on implementation experiences and client interactions Required Qualifications Experience & Background · 5+ years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments · Proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion · Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities · Stakeholder management experience managing relationships with technical stakeholders, and C-level executives · Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products preferred Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.

Location: San Francisco, United States Workplace: hybrid Implementation Manager - San Francisco As a key member of the Product function, the Implementation Manager is responsible for coordinating cross-functional teams to guide embedded clients (NeoBanks, Marketplaces, Payroll companies) through implementations. This role combines project management excellence, API implementation coordination, and relationship management to ensure our most complex partnerships achieve exceptional outcomes while building repeatable processes for future growth. In this role, you'll work alongside Product Managers, Partnership Managers, and dedicated specialists from Operations and Compliance to deliver world-class implementation experiences. About us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across: • Global payments and receivables • Foreign Exchange (FX) • Treasury management • Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments. Key Responsibilities Project Orchestration Cross-functional Team Coordination: Coordinate a bespoke Implementation team made of individuals from Sokin Sales, Product, Engineering, Compliance, and Operations teams, based globally, throughout the implementation lifecycle, ensuring clients’ onboarding and operating experience is fast and easy Implementation Planning: Create and maintain implementation plans with clear deliverables, timelines, owners, and dependencies for both Sokin and client teams, driving accountability and momentum Stakeholder Alignment : Facilitate appropriate meetings and communication channels to ensure all teams remain aligned on priorities, timelines, and evolving client expectations Resource Coordination: Work with department leads to align cross-team resources across multiple concurrent implementations, managing competing priorities and ensuring optimal team usage and efficient implementation pipelines. Client impact analysis: Gather data around expected client impact (volume projections, expected response times etc) and share with product and engineering as contributions to the product prioritisation and planning process Risk Management Proactive Risk Identification: Continuously assess and document implementation risks including technical, commercial, regulatory, and operational threats to successful delivery Escalation Management: Establish clear escalation paths and proactively escalate blockers to appropriate stakeholders before they impact timelines, ensuring rapid resolution and maintaining implementation momentum Issue Resolution Leadership: Lead cross-functional issue resolution efforts, bringing together the right expertise and decision-makers to unblock progress and prevent recurring problems Implementation Reviews & Handoff Success Criteria Validation: Collaborate with client teams to define clear, measurable acceptance criteria for the implementation and ensure all requirements are met before go-live Go-Live Coordination: Orchestrate go-live activities across all teams, providing immediate post-launch support and monitoring to ensure smooth transition to production for the client Handoff Execution: Execute structured handoffs to ongoing support teams with documentation, knowledge transfer sessions, and transition planning Post-Implementation Review: Conduct thorough lessons learned sessions with internal teams to capture improvement opportunities and celebrate successes Process Improvement Journey Process Documentation: Create, maintain, and continuously improve detailed process documentation for embedded client implementation journeys Process Optimization: Analyze implementation data, client feedback, and team insights to identify bottlenecks, inefficiencies, and opportunities for process enhancement Cross-team Feedback Integration: Collect, synthesize, and act upon feedback from all internal teams based on implementation experiences and client interactions Required Qualifications Experience & Background · 5+ years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments · Proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion · Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities · Stakeholder management experience managing relationships with technical stakeholders, and C-level executives · Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products preferred Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.

Location: New York City, NY; San Francisco, CA | New York City, NY; Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As part of our growing Data Science and Analytics team, you will play an instrumental role in our company’s mission of building safe and beneficial artificial intelligence by driving data-informed decision making across our organization. You bring experience from high-bar teams and are eager to help shape the norms and best practices of a growing data science team as Anthropic continues to scale. In this unique company, technology, and moment in history, your work will be critical to informing our strategy as we deploy safe, frontier AI at scale to the world. You’ll be the senior data science leader embedded in our Core Apps product team and a strategic thought partner to its product leads. You’ll help set product direction for Claude Code and other new bets across Core Apps: bringing a point of view on where to invest, how to grow our Apps business, and how to deliver more value for our users. As a tech lead manager, you’ll also manage a small team of Product Data Scientists, setting their agenda and raising the bar for how data shapes product decisions. Responsibilities: Act as a strategic thought partner to Core Apps product leads, helping shape product strategy, roadmap priorities, and the major bets the team makes Set the data science agenda for Core Apps, deciding where the Product Data Science team can have the most impact and what it should deprioritize Manage and develop a small team of Product Data Scientists, coaching them to move from answering questions to shaping decisions Frame the most important and ambiguous questions facing the business, size the opportunities, and make clear recommendations, including when they challenge the current direction Define how Core Apps measures success, establishing the core metrics and measurement frameworks that align teams and leadership on what matters Set the standard for experimentation and causal inference across Core Apps, and personally lead the highest-stakes analyses Turn complex analyses into clear narratives and recommendations that drive decisions with senior leadership and cross-functional partners Establish foundational data practices and shape the analytics infrastructure Core Apps needs to support rapid iteration and decision-making as our products grow You may be a good fit if you have: Have extensive experience in data science, including leading analytics for a product area at significant scale Have 3+ years managing data science teams, including setting team direction and developing senior data scientists Have been a trusted partner to senior product and business leaders, with clear examples of changing a roadmap or high-stakes decision Bring strong product sense and business judgment, including the ability to frame the right question and take a position with incomplete information Have deep expertise in experimental design, causal inference, and statistical modeling at high scale, with enough fluency in Python and SQL to stay hands-on and guide others’ technical work Communicate clearly in writing and in presentations, including to executive audiences Have a bias for action and thrive in ambiguous, fast-moving environments where you must create clarity and drive progress Care about the company’s mission of building helpful, honest, and harmless AI Strong candidates may also have: Experience with AI/ML products, large language models, or developer tools in the AI/ML ecosystem The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $460,000 — $460,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: New York, United States Workplace: hybrid Implementation Manager - New York As a key member of the Product function, the Implementation Manager is responsible for coordinating cross-functional teams to guide embedded clients (NeoBanks, Marketplaces, Payroll companies) through implementations. This role combines project management excellence, API implementation coordination, and relationship management to ensure our most complex partnerships achieve exceptional outcomes while building repeatable processes for future growth. In this role, you'll work alongside Product Managers, Partnership Managers, and dedicated specialists from Operations and Compliance to deliver world-class implementation experiences. About us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across: • Global payments and receivables • Foreign Exchange (FX) • Treasury management • Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments. Key Responsibilities Project Orchestration Cross-functional Team Coordination: Coordinate a bespoke Implementation team made of individuals from Sokin Sales, Product, Engineering, Compliance, and Operations teams, based globally, throughout the implementation lifecycle, ensuring clients’ onboarding and operating experience is fast and easy Implementation Planning: Create and maintain implementation plans with clear deliverables, timelines, owners, and dependencies for both Sokin and client teams, driving accountability and momentum Stakeholder Alignment : Facilitate appropriate meetings and communication channels to ensure all teams remain aligned on priorities, timelines, and evolving client expectations Resource Coordination: Work with department leads to align cross-team resources across multiple concurrent implementations, managing competing priorities and ensuring optimal team usage and efficient implementation pipelines. Client impact analysis: Gather data around expected client impact (volume projections, expected response times etc) and share with product and engineering as contributions to the product prioritisation and planning process Risk Management Proactive Risk Identification: Continuously assess and document implementation risks including technical, commercial, regulatory, and operational threats to successful delivery Escalation Management: Establish clear escalation paths and proactively escalate blockers to appropriate stakeholders before they impact timelines, ensuring rapid resolution and maintaining implementation momentum Issue Resolution Leadership: Lead cross-functional issue resolution efforts, bringing together the right expertise and decision-makers to unblock progress and prevent recurring problems Implementation Reviews & Handoff Success Criteria Validation: Collaborate with client teams to define clear, measurable acceptance criteria for the implementation and ensure all requirements are met before go-live Go-Live Coordination: Orchestrate go-live activities across all teams, providing immediate post-launch support and monitoring to ensure smooth transition to production for the client Handoff Execution: Execute structured handoffs to ongoing support teams with documentation, knowledge transfer sessions, and transition planning Post-Implementation Review: Conduct thorough lessons learned sessions with internal teams to capture improvement opportunities and celebrate successes Process Improvement Journey Process Documentation: Create, maintain, and continuously improve detailed process documentation for embedded client implementation journeys Process Optimization: Analyze implementation data, client feedback, and team insights to identify bottlenecks, inefficiencies, and opportunities for process enhancement Cross-team Feedback Integration: Collect, synthesize, and act upon feedback from all internal teams based on implementation experiences and client interactions Required Qualifications Experience & Background · 5+ years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments · Proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion · Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities · Stakeholder management experience managing relationships with technical stakeholders, and C-level executives · Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products preferred Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.

Location: Dallas Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Engineering Manager, Product Specialist lead and scale a high-performing team of Legal Engineer, Product Specialists responsible for driving customer adoption, expansion, renewal and long-term success across Harvey’s global customer base. This role sits at the center of Harvey’s post-sales motion, ensuring that customers realize meaningful value from Harvey’s platform and expand their usage over time. You will oversee a team of former practicing lawyers who serve as trusted advisors to customers, guiding them in integrating Harvey into their workflows. As a manager, you will be responsible for elevating team performance, shaping customer engagement strategy, and partnering cross-functionally with Customer Success, Sales, Product, and Engineering to drive retention, expansion, and product evolution. This is both a strategic and hands-on leadership role. You will directly engage with Harvey’s most important customers, coach your team through complex engagements, and build the systems, playbooks, and infrastructure needed to scale a world-class post-sales function. WHAT YOU'LL DO - Lead and develop a high-performing team: Recruit, mentor, and manage a team of Legal Engineer – Product Specialists, setting a high bar for customer engagement, legal credibility, and product expertise. Coach team members through complex customer situations, provide actionable feedback, and create clear paths for growth and performance excellence. - Drive customer adoption, retention, and expansion: Own the team’s impact on customer outcomes, including adoption, utilization, renewals, and expansion. Partner closely with Customer Success Managers and Account Executives to ensure coordinated account strategies that deepen engagement and demonstrate measurable value. - Oversee customer engagement strategy: Guide how the team engages with customers across implementation, onboarding and ongoing enablement. Ensure consistent, high-quality delivery of workshops, trainings, and hands-on agent building sessions that help legal professionals integrate Harvey deeply into their workflows across practice areas and geographies. - Act as a senior escalation point for key accounts: Directly engage with Harvey’s most strategic and complex customers, building relationships with partners, general counsel, and other senior legal stakeholders. Step into critical moments to unblock adoption challenges and reinforce Harvey’s value proposition. - Own team operations and performance management: Manage team capacity, account allocation, and coverage to ensure efficient support across the customer base. Establish clear performance metrics tied to adoption, engagement, and customer health. Drive accountability through data-informed decision making. - Build scalable processes and enablement: Design and refine playbooks, onboarding frameworks, training programs, and best practices that enable the team to operate consistently and effectively at scale. Partner with Legal Enablement and Product to continuously improve materials and approaches. - Partner cross-functionally to improve customer outcomes: Collaborate closely with Customer Success, Sales, Product, Engineering, and Applied Legal Research to align on customer needs and deliver cohesive solutions. Ensure insights from customer engagements are translated into actionable improvements across teams. - Influence product strategy and roadmap: Aggregate and synthesize feedback from your team and customers to inform product development. Advocate for features and workflows that address real-world legal use cases and improve usability, adoption, and impact. - Shape Harvey’s customer-facing narrative: Partner with Marketing and Enablement to develop high-quality content, use case materials, and thought leadership that reflect deep legal expertise and resonate with customers. Help define how Harvey communicates value in a post-sales context. WHAT YOU HAVE - JD or equivalent legal qualification. - 5+ years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company, with significant client-facing experience. - 4+ years of direct people-management experience, with a demonstrated track record of building, leading, and developing high-performing teams - including hiring, performance management, and career development of direct reports. Experience managing legal professionals is preferred, but candidates with strong management track records leading non-legal teams will also be considered, provided they bring the legal background described above. - Strong executive presence, with experience building relationships with senior stakeholders such as law firm partners, general counsel, c-suite/senior innovation team members and legal operations leaders. - Deep understanding of legal workflows and the challenges faced by modern legal teams. - Demonstrated success in customer-facing roles (e.g., client advisory, customer success, legal tech, or innovation teams). - Ability to operate in a fast-paced, ambiguous environment and drive both strategic initiatives and day-to-day execution. - Strong interest in AI and its potential to transform the legal industry. - Experience working cross-functionally with Product and Engineering teams is a plus. COMPENSATION $315,000 - $385,000 USD OTE 75/25 Split DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-SZ1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai