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Location: Orlando, FL, United States Productive Playhouse is preparing for an exciting new project launch and is building a pipeline of talented Azerbaijan Transcribers in advance. While the position is not yet officially open, we encourage interested candidates to apply early and be among the first considered when we begin hiring. Location: Orlando, FL office (not remote) Status: Project-based Pay: $21.00 USD per hour Benefits: Flexible schedule (possible weekends) Hours: 8-40 per week Requirement: Fluent reading, writing, understanding, and typing in Azerbaijan ( az_az ) Why Join Us? Daily Perks & Occasional Treats: Fully stocked snack bars to keep you powered up every day, plus periodic team lunches and social events on the house. Culture & Connection: Join a friendly, collaborative environment where team members genuinely support one another. Growth & Impact: We invest in our people. We prioritize internal promotions and clear career pathways so you can build a long-term future here. With Productive Playhouse, native Azerbaijan speakers can make extra money by working flexible hours! We are seeking a detail-oriented and motivated Azerbaijan Transcriber to join our team. In this role, you will be responsible for converting audio and video recordings into written text accurately and efficiently, while maintaining knowledge of client-specific conventions and standards. The ideal candidate will have strong listening skills, excellent grammar, and a keen eye for detail. You can work a minimum of 8 hours per week up to 40 hours maximum per week! Key Responsibilities: Listen to audio recordings and accurately transcribe spoken content into text format, following project-specific guidelines, including formatting, punctuation, and grammar. Perform superior transcription work for all assigned client projects, adhering to client-specific Written Domain Conventions. Maintain continuous knowledge of extensive client-written Doman Conventions and “clean room” policies. Refer to current training materials and guidelines as needed to ensure compliance and quality. Review and proofread transcripts for accuracy and completeness. Report any technical issues or concerns to the appropriate channels promptly. Suggest opportunities for process improvement to enhance efficiency and quality. Manage time effectively to meet established deadlines and maintain high levels of productivity and quality. Handle confidential information with discretion and adhere to all privacy and security guidelines. Participate in other projects and tasks as assigned. Qualifications & Skills: Typing speed of 40 WPM in Azerbaijan ( az_az ) or higher is preferred. Exceptional written and verbal communication skills, with strong attention to punctuation, grammar, and spelling. Ability to quickly learn and adapt to client-specific style guides and written domain conventions. Strong research abilities, particularly for verifying the accurate spelling of names, locations, and products. Proficiency with both Mac and PC platforms, Microsoft Office Suite, and Google Workspace. Excellent interpersonal skills with the ability to communicate effectively across all levels of the organization. Strong relationship-building skills, capable of fostering connections across diverse perspectives and methods. Demonstrated ability to consistently meet deadlines and maintain high standards of work. Ability to listen to and handle sensitive information with professionalism and maintain strict confidentiality. Requirements: High school diploma or equivalent, additional training in linguistics, transcription, or related fields is a plus. Must be authorized to work in the United States; the company does not provide any work sponsorship. Minimum age: 18 years or older. Reliable transportation to commute to on-site facilities, as required. Proficiency in reading and typing in the specific language applied for, with the ability to understand a wide range of accents and dialects; candidates will be required to pass a language assessment test. Physical Requirements: Ability to move around the office and other work environments, including standing and walking for extended periods. Ability to remain seated for extended periods while working on a computer, including typing and screen-focused tasks. Ability to bend, reach, and perform tasks that require physical agility within a typical office setting Manual dexterity to operate a keyboard and mouse efficiently. Ability to wear headphones for extended periods while listening to audio content. Capacity to perform repetitive tasks, such as typing, with sustained concentration. About Us: As a global data company, Productive Playhouse “PPH”, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and world-wide cultural experience has proven key for delivering exceptional service. Originally founded as an educational production company, Productive Playhouse made a mark with our award winning children’s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider. Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity.  Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients. At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time. Disclaimer: All engagements are contingent upon successful completion of a background screening. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.

Location: Multiple Countries About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Advantage HQ is building a media organization that can operate at a level far beyond individual campaign management. The Head of Media Operations will own that organization. You will define the operating model for Media Operations, build the leadership structure, establish the systems that govern execution, and ultimately be accountable for the organization's ability to deliver high-quality media performance at scale. You will work directly with executive leadership and play a central role in determining how Advantage HQ builds, manages, and scales its media capability. What You'll Own Define the Media Operations strategy You will establish the vision, structure, priorities, and operating model for the entire Media Operations organization. You will determine what the organization needs to look like as Advantage HQ grows and ensure our people, processes, and systems evolve accordingly. Build the organization You will design the leadership structure, define roles and responsibilities, hire senior leaders, and develop the management bench required to scale. You will build an organization that does not depend on a small number of individuals to maintain performance. Build the operating system You will own the systems, standards, KPIs, processes, and accountability mechanisms that govern media delivery. This includes performance management, quality assurance, capacity planning, training, resource allocation, reporting, escalation, and continuous improvement. Own organizational performance You will be accountable for the overall health and effectiveness of the Media Operations organization. You will monitor performance, productivity, quality, capacity, client outcomes, and organizational risks and take action when results fall below expectations. Drive scale and efficiency You will identify opportunities to improve productivity, reduce unnecessary operational complexity, automate repetitive work, and use AI to increase the organization's capabilities. You will balance growth with sustainable team structures and strong client delivery. Partner with the executive team You will work directly with executive leadership on organizational planning, business growth, hiring, resource allocation, client delivery, and major operational decisions. You will bring a clear point of view on what the media organization needs next and why. Who You Are You are a senior media and operations leader who has built organizations, not simply managed teams. You understand paid media and e-commerce deeply enough to maintain credibility with expert practitioners, but your greatest leverage comes from people, systems, structure, and organizational design. You are commercially minded. You understand that the media organization must deliver strong client outcomes while operating efficiently and sustainably. You are comfortable with ambiguity, high growth, and significant responsibility. You can make decisions with incomplete information, build structure where none exists, and hold senior leaders accountable for results. You use technology, data, automation, and AI aggressively when they create meaningful leverage. Most importantly, you take full ownership. You do not wait for someone else to define the system you need to operate. Experience We Value 10+ years of experience in paid media, performance marketing, growth, or a related field 5+ years leading large or multi-layer media organizations Extensive experience with e-commerce and performance marketing Experience overseeing significant media spend and complex client portfolios Demonstrated experience building teams, leadership structures, operating systems, and processes Experience with organizational design, workforce planning, budgeting, and resource allocation Strong commercial judgment and understanding of agency or growth-business economics Experience partnering directly with founders, CEOs, or executive leadership Strong track record of developing senior leaders and building accountable organizations Experience using technology, automation, data, or AI to improve operational scale Why Join Advantage HQ This is an opportunity to build and lead the operating system behind a major media organization. You will have significant ownership over how Advantage HQ structures its teams, develops its leaders, manages capacity, measures performance, and scales its media capabilities. You will work directly with executive leadership and have the opportunity to shape a function that sits at the center of the company's ability to deliver growth for its clients. For the right person, this role can grow into broader operational and commercial leadership across the Advantage HQ platform. Compensation & Location $50,000 - $160,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by building a high-performing organization, developing leaders, creating systems that scale, and taking ownership of a critical function within a high-growth company, we'd love to hear from you.

Location: Arlington, VA, United States Job Title Cyber Virtualization Engineer Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Arlington, VA Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description SITE 525 is seeking a highly skilled Cyber Virtualization Engineer to support the development and sustainment of advanced cyber training environments. This role involves hands-on engineering of secure, scalable, and AI-enabled virtual ranges that emulate realistic, adversarial network conditions across IT and OT domains. These environments are used for cyber mission rehearsals, red/blue/gray team operations, and full-spectrum cybersecurity exercises. Must be willing to travel up to 25%. Responsible for designing, deploying, and maintaining advanced virtualized training environments that replicate realistic, large-scale, and adversarial network conditions. This position focuses on engineering and integrating dynamic, hypervisor-driven platforms and virtualization technologies to support cyber mission rehearsals, red/blue/gray team operations, and full-spectrum training exercises. Key Duties Engineer and implement scalable virtualized environments leveraging hypervisors (KVM, VMware, Hyper-V), virtual machines, containers, and software-defined networking across hybrid, edge, and cloud infrastructures. Implement and manage virtualization stacks including private cloud platforms, hypervisor clusters, and orchestration frameworks for large-scale, multi-tenant environments. Develop automation and orchestration tooling for provisioning, snapshotting, and lifecycle management of virtualized assets using Infrastructure-as-Code and CI/CD pipelines. Integrate advanced traffic simulation capabilities (burst, steady-state, geo-distributed, AI/ML-driven) to emulate realistic user and system behaviors within virtual ranges. Build and maintain frameworks and tooling for user and NPC emulation across virtualized environments to enhance operational realism, including threat emulation and defensive toolsets for network monitoring, incident detection, and response. Implement observability pipelines for performance monitoring, traffic replay, autoscaling validation, and centralized logging in production-grade virtual infrastructures. Administer and secure hypervisor platforms and virtual networking components, ensuring isolation, resiliency, and compliance for mission-critical environments. Manage network and server infrastructure including Active Directory, identity management systems, and virtualized security controls. Integrate third-party virtualization and orchestration tools to improve fidelity and scalability of training environments. Support exercise operations including setup, execution, troubleshooting, and real-time scenario management for White Cell operations. Collaborate with technical working groups and stakeholders to validate and enhance virtualization strategies for cyber training environments. Apply knowledge of OT systems (SCADA, ICS, PLCs, IoT/IIoT) within virtualized contexts for realistic emulation. Relevant Technologies & Tools: Virtualization & Hypervisors: VMware ESXi/vSphere, KVM/QEMU, Microsoft Hyper-V, Proxmox, OpenStack Virtual Infrastructure Management: VM lifecycle management, snapshotting, cloning, orchestration frameworks Cloud & Containerization: Private cloud platforms, AWS, Azure, Kubernetes (K8s), Docker, Podman, hybrid and edge deployments Networking & SDN: Virtual switches (vSwitch, vDS), software-defined networking, network segmentation, VPNs, dynamic Network-as-Code tools Automation & IaC: Infrastructure-as-Code (Terraform, Ansible, Packer, Helm, Nomad ), CI/CD integration for infrastructure Performance & Observability: Metrics collection, centralized logging, traffic replay, load simulation, autoscaling validation Security in Virtualized Environments: Identity management, Active Directory (GPOs, tiered admin scripts), secure isolation of virtual ranges Cyber Range Engineering: Virtualized cyber training environments, adversarial network simulation, AI/ML-driven traffic emulation Traffic Simulation & User Emulation: Lariat, CMU GHOSTS, MITRE Caldera, Red Canary, Atomic Red Team, TRex, BreakingPoint, Locust, k6, custom Python/TypeScript scripts, AI-enabled agents Compliance & Assurance: NIST 800-series, ISO 27001, FedRAMP, CUI-compliant controls Monitoring & Control Interfaces: Custom dashboards for exercise operations, centralized scenario orchestration Requirements Bachelor’s or Master’s degree in Cybersecurity, Computer Engineering, or related field. 5+ years of experience in cyber engineering, network operations, or cyber range development. Top Secret security clearance. Proficiency in virtualization, containerization, and cloud technologies. Experience with offensive and defensive cybersecurity tools and frameworks. Familiarity with AI/ML integration in cyber environments. Strong scripting and automation skills (e.g., Python, Bash, PowerShell). Experience with infrastructure-as-code tools (e.g., Terraform, Ansible). Knowledge of OT systems and protocols. Security certifications (e.g., CISSP, CEH, OSCP) are a plus. Compensation Competitive Hourly Pay Benefits Questions? Please reach out to lolney@idsinternational.com for additional questions or information.

Location: Annapolis Junction, MD, United States Job Title Senior‑Level Systems Engineer Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public‑sector clients. Locations Annapolis Junction, MD Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Senior‑Level Systems Engineer to support the definition and implementation of system architecture for an Agent Knowledge Management System utilizing an agentic framework for automated knowledge extraction. The engineer will work closely with project leadership to manage system integration, deployment strategy, compliance, testing, validation, and lifecycle sustainment. Key Duties • Collaborate with project leadership to manage system integration efforts across multiple components and teams • Develop, maintain, and execute deployment strategies and processes to ensure smooth product delivery • Coordinate technical efforts across engineering, data science, and UX teams to support integrated delivery • Ensure compliance with system standards and best practices through testing, validation, and lifecycle sustainment • Decompose project requirements into actionable technical tasks and specifications • Develop and maintain technical plans, milestones, and support code review activities • Maintain system architecture, integration, and deployment documentation • Conduct security, performance, and quality audits to ensure compliance Requirements • Bachelor’s degree with nine (9) years of relevant experience, or Master’s degree with seven (7) years, or Doctoral degree with five (5) years • Degree in Engineering, Physics, Astronomy, or a related technical field (e.g., Computer Science, Mathematics) • Experience designing and sustaining engineering systems across the full system lifecycle • Experience decomposing requirements and supporting system integration efforts • Familiarity with Agile development and CI/CD practices • Active TS/SCI with Polygraph Compensation • Salary range: $150,000 – $170,000 • Benefits

Location: Gurugram, Haryana, India NEOLYTIX Senior Manager, AR RCM Operations  |  Accounts Receivable  |  Gurugram DEPARTMENT Operations, RCM EXPERIENCE 15+ Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO CEO & COO ⚠  US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠  Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments. The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day. This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you. Key Responsibilities 1. AR Delivery Ownership & SLA Accountability Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates. Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines. Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO. Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation. 2. Revenue & Financial Performance Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance. Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk. Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it. 3. Denial Management & Payer Strategy Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans. Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines. Develop payer-specific follow-up strategies and embed them into team workflows and SOPs. 4. Team Leadership & Talent Development Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function. Own performance management, succession planning, and high-potential identification for the AR org. Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales. Build a performance culture grounded in accountability, data fluency, and continuous improvement. 5. Client Engagement & Retention Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations. Surface delivery risks proactively and communicate resolution plans to clients before issues escalate. 6. Process Excellence & Compliance Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols. Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards. Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis. What You Bring Must-Have 15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios. Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged. Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates. Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors. Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid. Multi-specialty billing exposure: physician groups, hospital systems, or both. Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence. Commitment to the US shift, onsite in Gurugram. Strong Preference Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only. Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar. Track record of building or restructuring an AR team and improving performance metrics within 12 months. Power BI or advanced Excel for AR performance tracking and executive reporting. Nice-to-Have MBA or postgraduate degree in healthcare administration, business, or a related discipline. Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow. CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification. Experience across multi-geography delivery: India and Philippines operating in parallel. Who You Are You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership. You hold SLAs before clients ask about them. Reactive escalation management is not something you do. You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart. You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead. You see denial patterns before they become denial trends. Root cause is where you start, not where you finish. Eligibility Criteria Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred. Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable. Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress. Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently. Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile. Performance Expectations (KPIs) In the first 12 months: Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio. AR >90 days: percentage trending down or held within client SLA thresholds. Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts. SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio. Client retention: no unplanned exits attributable to AR delivery performance. Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams. Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed. Hiring Process Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage. Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record. Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach. Stage 4: Reference checks and offer. Why Join Neolytix Senior Leadership, Real Scope Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO. Strategic Visibility Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows. Build, Not Just Run Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks. Competitive Package Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.

Location: Gurugram, Haryana, India NEOLYTIX Associate Director - RCM RCM  |  Credentialing  |  India Delivery Leadership DEPARTMENT Operations EXPERIENCE 16–20 Years LOCATION Gurugram (Onsite) REPORTS INTO CEO & COO About the Role The Associate Director, RCM Operations is Neolytix's senior-most delivery leader in India, accountable for the end-to-end performance of our RCM and Credentialing service lines. This is not a monitoring role. The AD owns the outcome: SLAs, quality, client satisfaction, team capability, and the P&L that sits behind every engagement. Reporting to the COO and CEO, this seat carries direct authority over Operations Managers, Team Leads, and front-line specialists across both service lines. You will be the primary escalation authority for all delivery issues, the senior client-facing voice for operational matters, and the architect of how Neolytix's India delivery function scales. If you have spent your career running large healthcare operations at a high standard, know what great RCM and Credentialing delivery looks like from the floor up, and are ready to own both the number and the team, this is the role. Key Responsibilities 1. Delivery & SLA Ownership Own end-to-end SLA performance across RCM sub-functions: AR follow-up, billing, payment posting, charge posting, and denial management. Own Credentialing operations in full: provider enrollment, re-credentialing, CAQH maintenance, expirable tracking, and payer-specific workflows. Drive the operating cadence: daily floor reviews, weekly performance dashboards, monthly COO reporting, and escalation resolution. Serve as the senior escalation authority for all delivery issues across both service lines, with direct accountability for resolution timelines. 2. Capacity Planning & P&L Own the India delivery P&L for RCM and Credentialing, managing cost-to-serve, billing realization, and margin targets. Lead headcount planning, capacity modeling, and resource allocation aligned to client volume commitments and pipeline. Partner with the COO on ramp-up plans for new client onboardings, covering hiring, training, and floor-readiness timelines. 3. Client Engagement & Retention Act as the senior operational partner for key clients, building trusted and long-term relationships with client-side stakeholders. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion discussions. Proactively surface delivery risks, drive resolution, and communicate transparently with client stakeholders before issues escalate. 4. People Leadership & Talent Development Lead, coach, and develop a multi-tier team: Operations Managers, Team Leads, and front-line specialists across RCM and Credentialing. Own succession planning, performance management cycles, and high-potential identification for the ops org. Partner with Talent Management on hiring, onboarding, and retention strategies for RCM and Credentialing talent. Build a performance culture grounded in accountability, continuous feedback, and professional growth. 5. Process Excellence & Technology Drive continuous improvement across both service lines using structured problem-solving approaches. Champion automation and technology adoption to improve throughput, reduce error rates, and lower cost-to-serve. Own SOPs, process documentation, and audit readiness across RCM and Credentialing workflows. Collaborate with analytics and technology teams to build performance visibility and reporting infrastructure. 6. Governance & Compliance Ensure all operations remain compliant with HIPAA, CMS guidelines, and payer-specific requirements. Own internal QA frameworks, audit processes, and remediation planning for both service lines. Maintain documentation standards and escalation protocols that support SSAE-18 and SOC 2 readiness. What You Bring Must-Have Full-time MBA / PGDM or equivalent postgraduate degree. 16 to 20 years in US healthcare revenue cycle management, with at least 5 years in a senior leadership role heading multi-functional delivery teams of 100+ FTEs. Demonstrated experience leading Credentialing operations at scale: provider enrollment, re-credentialing, CAQH, and payer contracting workflows. Strong command of RCM workflows across the full cycle: AR follow-up, billing, payment posting, charge posting, and denial management. Prior experience in a BPO, MSO, or KPO environment serving US healthcare providers. Proven P&L ownership: cost-to-serve management, headcount planning, and capacity modeling in a delivery environment. Ability to build and read operational dashboards, interpret KPIs, and drive decisions from data. Excellent communication with the ability to engage C-suite clients and internal leadership with equal fluency. Strong Preference Experience managing multi-geography delivery operations spanning India and Philippines. Familiarity with PM and EHR platforms: AdvancedMD, Athenahealth, Kareo, Epic, or Centricity. Track record of leading go-live transitions and new client onboarding at scale. Nice-to-Have Six Sigma or Lean certification. Exposure to AI-assisted workflows or automation tools within RCM environments. Experience in SSAE-18 / SOC 2 compliance environments. Eligibility Criteria Education: Full-time Postgraduate degree (MBA / PGDM or equivalent) mandatory. Part-time, correspondence, or distance-learning qualifications are not accepted. Communication: Excellent spoken and written English. Confident in client-facing calls, COO-level reporting, and written communication with US-based stakeholders. Work Mode: Onsite, Gurugram, 5 days a week. This is a floor-level leadership role; physical presence is required. Notice Period: Candidates available within 30 to 45 days preferred. Extensions considered for the right profile. Performance Expectations (KPIs) The AD, Operations will be measured on the following within the first 12 months: SLA achievement rate across RCM and Credentialing: 95%+ sustained over rolling 90 days. Net collection rate and AR days for RCM accounts under management, trending toward agreed benchmarks. Credentialing cycle time: first-pass provider enrollment within payer-committed timelines, zero expirable lapses. Client retention and satisfaction: no unplanned exits attributable to delivery performance. Team attrition (operations): managed within business continuity thresholds. Delivery margin: cost-to-serve within budget and P&L targets for both service lines. Audit and QA coverage: internal quality audits completed on schedule with remediation tracked to closure. Hiring Process Stage 1: Talent Management screening and profile review. Stage 2: Functional interview with COO covering delivery depth, P&L accountability, multi-LOB scope, and leadership approach. Stage 3: Leadership interview with CEO covering strategic fit, client philosophy, and team-building track record. Stage 4: Reference checks and offer. Why Join Neolytix High-Trust Ownership Own the full delivery function with direct access to the COO and CEO. No layers between your decisions and their impact. Scale & Scope Lead delivery across RCM and Credentialing for 270+ US provider organizations across hospital systems, group practices, and specialty clinics. Build What You Run Greenfield opportunity to standardize, automate, and shape how operations scales at Neolytix, including technology adoption and team structure. Competitive Package Compensation benchmarked to senior ops leadership in Delhi NCR, with performance incentives linked to delivery outcomes and margin targets.

Location: Chisinau, Moldova We are seeking a Mid-Level Mobile QA Engineer to ensure the quality, reliability, and usability of iOS and Android mobile applications, including FinTech functionalities, through manual testing and an increasing focus on test automation. The role involves planning and executing functional, regression, integration, usability, compatibility, and exploratory testing across mobile devices, operating-system versions, backend services, and third-party integrations. The QA Engineer will also design, develop, and maintain automated tests that provide stable and meaningful coverage of critical user journeys. The Mobile QA Engineer will analyze business and technical requirements, identify risks and acceptance criteria, prepare test scenarios and test data, and communicate defects clearly to developers, business analysts, product owners, and other stakeholders. The role includes planning and tracking quality activities in Jira within an Agile delivery framework. Additionally, the QA Engineer is expected to contribute to release readiness, continuous quality improvement, and shift-left testing practices. The candidate demonstrates solid mobile testing experience, an automation-oriented mindset, attention to detail, and the ability to investigate issues across the mobile application, APIs, backend services, and device environment. Basic Requirements • Ability to understand mobile application architecture, user journeys, business rules, and integrations with backend services. • Capability to plan and execute manual testing independently and to develop or maintain automated tests with limited guidance. • Strong discipline in test design, defect reporting, test evidence, traceability, and quality documentation. • Ability to reproduce, isolate, and investigate defects using logs, API responses, device information, and test data. • Willingness to maintain reusable test cases, automation code, test data, and release-quality documentation. • Familiarity with Agile methodologies (Scrum/Kanban) and cross-functional teamwork. • Understanding of mobile usability, accessibility, performance, network conditions, and device/OS fragmentation. Key Responsibilities Mobile QA Testing Responsibilities • Review requirements, user stories, designs, and acceptance criteria to identify ambiguities, risks, dependencies, and test conditions early in the delivery lifecycle. • Design, maintain, and execute test plans, checklists, test cases, exploratory charters, and regression suites for iOS and Android applications. • Perform functional, integration, end-to-end, regression, smoke, sanity, usability, compatibility, and localization testing. • Validate mobile application behavior across supported devices, screen sizes, operating-system versions, orientations, permissions, and installation or upgrade paths. • Test application behavior under variable network conditions, interrupted sessions, background/foreground transitions, notifications, deep links, and offline or low-connectivity scenarios. • Validate REST APIs, backend integrations, authentication flows, and data consistency using tools such as Postman, Swagger/OpenAPI, or comparable solutions. • Design, develop, execute, and maintain reliable automated tests for critical mobile user journeys using Appium or comparable mobile automation frameworks. • Improve automation coverage, test stability, execution time, reporting, and maintainability while investigating flaky tests and failed runs. • Prepare and manage test data and test environments, including mocks or stubs where appropriate. • Log defects with clear reproduction steps, expected and actual results, severity, evidence, environment details, and relevant diagnostic information. • Perform defect verification, regression impact analysis, root-cause collaboration, and quality sign-off recommendations for releases. • Collaborate closely with mobile developers, backend engineers, business analysts, UX/UI designers, DevOps engineers, product owners, and business stakeholders. Quality, Security & Release Responsibilities • Apply risk-based testing and contribute to quality criteria, test strategy, release gates, and Definition of Done. • Validate secure authentication, authorization, session handling, permissions, sensitive-data exposure, and other relevant mobile security controls. • Integrate automated tests into CI/CD pipelines and review execution results to provide timely feedback on build quality. • Support release validation for development, test, staging, and production environments, including app-store candidate builds when required. • Monitor production quality indicators, logs, crash reports, analytics, and customer-reported issues to identify regression risks and improvement opportunities. • Track and communicate testing progress, coverage, defect trends, residual risks, and release-readiness recommendations. Required Skills & Qualifications • 3+ years of hands-on software testing experience, including practical testing of native or cross-platform iOS and Android applications. • Strong knowledge of software testing principles, test design techniques, defect lifecycle, and risk-based testing. • Demonstrated experience in manual functional, regression, integration, exploratory, and compatibility testing. • Practical experience developing or maintaining mobile UI automation using Appium or a comparable framework. • Working knowledge of at least one programming or scripting language used for test automation, such as Java, C#, JavaScript/TypeScript, Python, or Kotlin. • Experience testing REST APIs and analyzing JSON data, HTTP requests, responses, status codes, and authentication mechanisms. • Experience with Git-based version control and familiarity with CI/CD workflows. • Experience using Jira or a comparable work-management and defect-tracking system. • Strong analytical, troubleshooting, and problem-solving skills, with consistent attention to detail. • Good communication skills and the ability to collaborate across technical and non-technical teams. Preferred Qualifications • Experience with native automation frameworks such as XCTest/XCUITest or Espresso/UI Automator. • Familiarity with cross-platform technologies such as Flutter, React Native, or .NET MAUI. • Experience with device farms and cloud testing platforms such as BrowserStack, Sauce Labs, Firebase Test Lab, or comparable services. • Exposure to performance, accessibility, security, or resilience testing for mobile applications. • Familiarity with log analysis, crash-reporting, monitoring, and analytics tools such as Firebase Crashlytics or comparable solutions. • Experience validating push notifications, deep links, biometrics, payments, or other mobile-specific integrations. • Familiarity with ISTQB practices or relevant testing certifications is considered an advantage. Additional Information • Work environment: Agile, collaborative, cross-functional, with a strong focus on customer experience, product quality, reliability, and continuous improvement. • Location: Office-based or hybrid, depending on project and team needs. • Team structure: Cross-functional mobile product team with direct collaboration across engineering, product, design, business analysis, and operations. Summary This role contributes directly to delivering reliable, secure, and user-friendly mobile applications that support the company’s digital customer journeys. The Middle Mobile QA Engineer will combine disciplined manual testing with sustainable automation, provide clear visibility into product quality and release risk, and help embed quality throughout the mobile development lifecycle.

Location: Canada, Mississauga, ON Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Influencer and Content Creator Strategist (Contract) Toronto, Canada, hybrid (preferred) *Please note, this is a temporary position, expected to last 12 months. This role has a hybrid ​​ schedule, with a minimum of one day per week on-site and additional in-office days as needed, needing the candidate to be within driving distance of the SIE office in Toronto. Will consider East Coast based remote candidates. We aim to provide flexibility while ensuring the support and collaboration essential to our team’s success. Applications from fully remote candidates will still be considered. The Influencer and Content Creator Strategist will lead influencer initiatives in Canada—owning both high-impact paid creator partnerships and the ongoing PlayStation creator/talent partnership program. As a key member of the Global Communications and Canadian Marketing team, this role is responsible for developing and executing influencer strategies that support brand and campaign objectives. Your mission is to create cultural impact and measurable excitement around game and product launches by partnering with creators who authentically move the gaming community—then turning those partnerships into best-in-class content moments across platforms like YouTube, TikTok, Twitch, Instagram, Facebook, and X (Twitter). The individual will oversee strategic planning, day-to-day program management, global content alignment, local content development, and performance reporting and analysis. The ideal candidate brings strong experience in influencer marketing and relationship management across both paid and earned programs. They possess excellent organizational and communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, collaborative environment. This person should also be comfortable stepping into an established program and ensuring continuity, operational efficiency, and sustained momentum throughout the duration of the contract. The successful candidate will be a natural relationship builder with a proven track record of managing influencer and player relationships while supporting integrated marketing campaigns. Responsibilities include: I nfluencers and Content Creation management ●      Own the Canada creator/influencer strategy across the launch calendar, ensuring creator activity ladders to clear campaign objectives (awareness, excitement, cultural conversation, community engagement) and fits the realities of gaming communities ●      Lead paid influencer partnerships end-to-end with agency support: creator sourcing and evaluation, outreach, negotiation, contracting, briefing, deliverable management, approvals, and post-campaign reporting. ●      Develop creator campaign briefs that translate campaign strategy into creator-native storytelling (what to say, what to show, what to avoid), and ensure creators clearly understand product positioning and key beats. ●      Partner with Social, PR/Comms, Local Campaign Managers and Global PlayStation teams to integrate creators into broader campaigns and community moments. ●      Coordinate creator “capture plans” and access moments (e.g., content days, livestream plans, behind-the-scenes access, event activations) and provide on-site/on-set support when required to ensure optimal content capture and creator experience. ●      Stay ahead of creator platform trends, emerging voices, and cultural moments in Canada, proactively identifying opportunities where PlayStation can show up with relevance. ●      Run and grow the PlayStation creator and talent partnership program in Canada: recruiting and onboarding creators, tiering/relationship management, ongoing communications, community touchpoints, and program operating rhythms ●      Identify, build, and maintain relationships with key influencers, content creators, and power users, evaluating the impact of these partnerships on an on-going basis. ●      Develop and implement content creator tactics for key software and brand campaigns, collaborating closely with the Global Marketing Talent Partnerships team. ●      Create and define an always-on engagement strategy. ●      Ensure top-tier influencers are informed about upcoming feature and product launches, major content updates, and key announcements. ●      Define and report performance measurement for creator work (reach, views/watch time, engagement quality, sentiment, share of conversation, community growth signals), and translate results into actionable recommendations for future launches. ●      Establish metrics to grow and engage the content creator community; regularly analyze sentiment and performance data and adjust strategies accordingly. ●      Own creator/influencer governance and operational hygiene: creator database management, documentation of learnings, and consistent sharing of best practices across teams. ●      Manage budgets for creator partnership fees, in-kinds exchanges and productions in Canada, including forecasting, tracking, and post-mortems that connect spend to outcomes. ●      Foster positive and supportive conversations with content creators around content opportunities, contests, and initiatives relevant to the player community. ●      Distribute player surveys and collect feedback from core players on a regular basis. ●      Build and maintain strong relationships with key community leaders to better understand community needs and insights. ●      Protect PlayStation brand and community trust by setting clear creator standards: brand safety, inclusion, community conduct expectations, and Local Canadian disclosure compliance. Administration: ●      Manage budgets and timelines for influencer and content creator initiatives, working with agencies to identify and vet the right influencers and ensure content is delivered on schedule for local and global review as needed. ●      Define and manage campaign budgets, thoroughly reviewing proposed spend prior to approval and ensuring all activities remain within agreed financial parameters. ●      Oversee monthly budget forecasting and financial administration related to influencer and content creation programs. ●      Monitor social sentiment and consumer reactions to announcements, capturing key insights, and sharing findings with partners across SIE territories and global teams. ●      Deliver comprehensive post-launch evaluations summarizing performance, insights, results against key metrics, and actionable learnings. Qualifications: ●      Bachelor’s degree or equivalent ●      5+ years of experience in influencer marketing, partnerships, or creator programs, ideally working with consumer-facing brands or products. ●      Proven creator/influencer experience with end-to-end ownership of paid partnerships (strategy → talent selection → negotiation/contracts → execution → reporting) ●      Demonstrated ability to lead agency partners and talent-driven content productions (creative development, production planning, approvals, timelines, budgets) ●      Exceptional briefing and storytelling ability: can translate a launch strategy into authentic creator-native content moments. ●      Deep fluency in gaming culture and creator ecosystems, including how gamers discover, discuss, and adopt new games/products across social platforms. ●      Strong creator judgment: ability to spot culturally relevant talent early, assess authenticity/fit, and anticipate community reaction ●      Strong communication skills, including written, verbal, and interpersonal communication. ●      Passion for gaming and community building. ●      Deep understanding of the digital, social, and media landscape, with the ability to identify and interpret emerging digital trends. ●      Proven ability to work independently, demonstrate creativity, strong attention to detail, and the ability to manage multiple projects simultaneously. ●      Familiarity with major content creator platforms, including YouTube, Facebook, TikTok, Instagram, and Twitch. ●      Experience developing and managing creator-led initiatives such as giveaways, contests, and community engagement programs. ●      Understanding of mobile gaming, free-to-play models, or live-service operations is a strong plus. ●      Strong project management skills with the ability to prioritize tasks and manage multiple initiatives effectively. ●      Data-literate: comfortable defining success metrics, reading creator performance signals, and using insights to optimize strategy ●      High integrity and compliance mindset, including understanding of disclosure requirements and brand safety expectations in Canada and globally ●      English required; French Canadian language proficiency is a plus. ●      Proficiency with collaboration and productivity tools such as Microsoft Office Suite, Google Workspace, Slack, and AI tools (e.g., ChatGPT, Copilot). This posting reflects an active, existing opportunity at Sony Interactive Entertainment, and we’re excited to connect with candidates interested in joining our team. This is a contract position expected to last 12 months. As part of our recruitment process, we may use technology, including artificial intelligence, to support the review of applications and identify candidates whose experience aligns with the requirements of the role. All decisions are made by our hiring team, and these tools are used to support, not replace, human judgment. We value diverse experiences and do not require prior Canadian work experience for this role. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. The estimated Ontario base pay range for this role is listed below. $83,000 — $124,600 CAD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: US: Austin (3300 N IH-35 Suite 700); US: Texas Remote Worker Workplace: Hybrid The role / impact This role centres on establishing and expanding commercial relationships with the regional offices of defined Enterprise Accounting and Bookkeeping Partners. Working alongside national Enterprise Account owners, you will execute strategies that encourage partner practices to adopt Xero, unlocking total addressable market potential and contributing to sustained subscription and revenue growth. By guiding accounting practices through consultative conversations, you help firms modernise their workflows and harness cloud technology. In doing so, you contribute to Xero's overarching purpose of making running a business beautiful, enabling small business clients across the country to operate more efficiently. The team / how they connect You will join our Enterprise Sales team, who oversee relationships with our largest accounting and bookkeeping partner organisations nationally The team collaborates with national account owners, partner consulting specialists, and local practice stakeholders to deliver seamless customer journeys By sharing market insights and sales resources across departments, the team ensures our partners gain long-term value from Xero. The team is currently working on / Initially, you will focus on - Utilising Salesforce CRM and modern sales tools to coordinate outbound prospecting, maintain accurate pipeline records, and monitor engagement metrics. - Consulting with regional partner offices to identify addressable client portfolios and facilitate their transition to Xero. - Partnering with national Enterprise Account owners to design and lead tailored practice presentations, educational sessions, and workshops. - Promoting partner participation at upcoming industry forums, webinars, and regional Xero events. Where and how you can work We are looking for someone to be based in Texas in ideally Austin, Houston, or Dallas. Xero offers a flexible working environment that balances remote work with intentional time in our collaborative office spaces. We gather for dedicated 'boost days' focused on team alignment, learning, and shared strategy. Because this role centres on building meaningful regional relationships, regular travel to partner offices, regional meetings, and industry events is an integral part of the position. Here are some of the things we are looking for - You bring experience in technology or SaaS sales, with an aptitude for consultative selling, prospecting, and pipeline management. - You have a proven ability to build genuine rapport and establish strong commercial relationships with professional services or accounting practices. - Your background demonstrates clear communication and presentation skills, whether facilitating partner workshops or presenting virtually. - You possess familiarity with practice workflows, accounting platforms, or the wider payroll and payments landscape. - You thrive on achieving sales targets and maintaining excellent CRM hygiene while managing your schedule with initiative. At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits. The expected base salary range for this role in: $70,000 - $80000 USD plus commission Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role. In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation: - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance. - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: Anywhere in Belgium Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ YOUR MISSION The inbound sales role at Alan Belgium was launched in 2024. Alan is growing in Belgium’s largest market in number of companies (freelancers, very small companies or ‘SMEs’). After a successful launch, we are now scaling a team to help us accelerate in this market. Your mission will be to support prospects going through Alan’s online buying process (‘self-serve experience’) in their buying process (quote requests, chat conversations, meetings, and callback requests): You proactively reach out, advise them on the most relevant insurance products, and convince them of Alan’s added value. Your objective is to close these prospects, increasing Alan’s foothold in this new market, your targets are ‘contracts signed’. Your prospects are single member companies (e.g. freelancers, consultants), and very small companies (1 to 9 employees). To be successful in your role, you will: - become an expert in insurance and our product, developing a deep understanding of what we sell (and what our competitors sell) in order to confidently answer questions & objections from prospects. - develop the best-in-class sales and storytelling skills, learning to understand what is important to your prospects, how you craft compelling arguments to objections, and how to craft narratives to showcase Alan value, build trust, credibility, and lead your deal to a close. - learn how to manage your pipeline efficiency and close deals every single day of the year, which is very stimulating. - contribute to making our product even better by identifying and sharing product feedback, blockers, and feedback to improve the self-serve experience. This role is a stepping stone to build a strong foundation to become a top-performing sales professional. As an Inbound Sales, you will be enrolled in Alan’s sales traineeship program, which is our extensive internal program to onboard, train and coach high potentials into our future top performers in sales. You’ll be on a continuous learning curve where you can learn from and work with a top-notch sales team, whilst gradually increasing your scope and impact on the business. 🔮 HOW YOUR FIRST 6 MONTHS WILL LOOK LIKE Priority 1: You are onboarded on Alan’s sales methodologies, processes, and product. - You are comfortable with Alan’s narrative & playbook and can handle common objections. - You understand Alan’s sales processes well and you are autonomous from A to Z to sign a customer. - You understand Alan’s product and insurance coverages in depth. You are an expert on our coverage and can answer all insurance related questions directly in the call. - You understand our main competitors well, the difference between their digital and insurance offering vs. Alan. You can answer competitor related questions and objections directly in the call. Priority 2: You are able to manage your pipeline. - You can organise your week accordingly to handle the number of leads necessary to reach your target - You are in control of your pipeline and feel at ease working on it - You are on top of your follow-ups, and can hit your service-level agreements (SLA), example: time to call a lead. ⭐ YOUR PROFILE ⭐ Sales skills - Great communication skills (written and oral, in both English and Dutch and/or French). Being bilingual is a big plus. - Active listening skills: ability to understand prospect’s needs and pains and provide relevant solutions with Alan. - Drive and assertiveness: ability to drive a sales cycle in a 1-call closing, ability to create a sense of urgency. - Basic analytical skills: ability to analyse self-performance. Soft skills & behavioural traits- - Have 1-2 years of experience in a Sales role including closing experience - Ambition to build a career in sales. - High willingness to learn and grow. - Driving sales and winning deals gives you energy. - Curious and eager to learn, high growth mindset. - Excellent organisation skills. - Strong ownership sense (ability to work autonomously, proactively). - Never give up mindset, bias to action, resilience when facing touch conversations. - Challenger, you challenge the status quo, you don’t blindly follow processes or seek permission for every decision (both toward prospects & internally). - Comfortable with uncertainty and iterations as the role is new - Ability to grow within the community by taking feedback. For this opportunity, we are aiming to hire within the A2-B1 level range https://alan.com/en/careers/a/salary-equity. 🙌 PERKS & BENEFITS https://alan.com/en/careers/a/salary-equity At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary. - Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners) - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

Location: Anywhere in France, Belgium, Spain HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ THE ENGINEERING TEAM ⭐ In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves! Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction. We move fast, with a lot of ownership, and are proud to tackle big problems! Our process is very simple: those who make product decisions are the same ones who build them. Want to know more? Read this article https://blog.alan.com/tech-et-produit/engineering-organisation-at-alan if you want to discover how life as an Engineer at Alan and this article https://medium.com/alan/engineering-career-path-at-alan-e5de5c2e740c on our Engineering career pat 🛠️ THE STACK Python services on FastAPI, async SQLAlchemy and PydanticAI, Temporal for durable execution, PostgreSQL, MCP, Daytona sandboxes, various LLM model providers, Terraform on AWS, React with Vite. Our main backend is a Flask monolith. We deploy daily and believe in distributed ownership: you build it, you own it. 🤖 THE AGENTIC PLATFORM AREA In 2027, we expect to run more AI agents than we have employees. Agents already do real work at Alan. They answer members' health questions, resolve support requests, read medical documents, detect fraud, automate operational tasks, and write a large share of our code. But every team building an agent ends up solving the same hard problems again: how to call models safely with health data, how to give an agent tools and the right permissions, how to know whether a prompt change made it better or worse, how to debug what it did. The result: several agent frameworks and evaluation stacks, each with its own security and compliance story. The Agentic Platform area was created to fix that. Our mission: make it cheap, fast and safe for every Alaner or crew to build, run and improve agentic products and workflows. We own the environment agents run in (infrastructure, runtime, evaluation, observability, skills lifecycle), with security, privacy and compliance by design, and the generalist products on top: Hopper and the Agent Studio. Product teams and all Alaners own their agents, skills, and their outcomes. We give them the paved road. Two crews, one team: - Hopper is every Alaner's AI companion. Five months after it started, 80% of Alaners use it, 3k sessions are created each day, and about 30% of our pull requests are opened from it (watch how we built it https://www.youtube.com/watch?v=hAu7Ngfd0ys). - AI Product Platform builds the shared blocks every AI product at Alan runs on. For instance, our ops teams now build agents autonomously on our Ops AI Platform (read how https://medium.com/alan/how-we-bootstrapped-an-ai-agents-platform-for-operations-at-alan-fefd87ed6314, watch the talk https://www.youtube.com/watch?v=_pg1ij8k5Rw). 🧩 PROBLEMS YOU'LL ONLY FIND HERE Run agents at scale - 🧠 One runtime for every AI product. A shared agent framework, from a single model call to multi-agent workflows with live streaming, and one gateway to every model: routing, failover across providers, quotas and cost per use case built in. - ⏳ Agent sessions that last for hours. Durable sessions, started from the web, Slack, Linear or GitHub, that survive pod restarts and deploys, and pick up exactly where they left off. - 📦 Sandboxes at scale. An isolated environment for every agent session and every evaluation, on an infrastructure compliant with sensitive data, with negligible boot overhead. Make agents trustworthy and proactive - 🔌 One tool gateway to the whole company. An MCP gateway that connects agents to internal tools and data, external services, computer use, managing identity and credentials. - 🔐 Agents safely acting on critical data. We give each agent no more than the access it needs. Every tool call goes through identity, permissions, confirmations and audit. No sensitive data leaks. - 🧪 Evals you can replay in time. Re-run an agent or skill against production as it was at a past point in time, on real data, safely isolated. Anyone can ship knowing their change is an improvement rather than a regression. - 🔁 Agents and skills that proactively fix themselves. Every run is traced, and every human correction, failed tool call or escalation becomes a prioritized fix that Hopper can apply. Put agents in everyone's hands - 📚 Skills as a product. A registry where Alaners and teams publish, share and version their skills, so that nothing needs to be repeated twice. - ✨ AI that non-engineers can own. Alaners who ship code through Hopper, Operators or Sales who build their own agents or skills in our Studio and operate them from their day-to-day tools. - ⏰ Automations and artifacts. Agents that run on a schedule or on an event, and build the dashboards and hosted sites that become the go-to places for collaboration. ⭐ IS IT YOU WE’RE LOOKING FOR? What you'll do - Own some of the problems above end to end, from design to production, with significant influence on architecture and code quality - Work closely with the people who use what you build: Alaners, product teams, ops - Own reliability, cost and security in production - Mentor engineers, contribute to our product and engineering culture, and help build the team Experience we value - 3+ years in software engineering, with solid backend fundamentals - Platform-leaning or product-leaning: both are welcome. Depth in at least one of: distributed systems and runtimes, evaluation and data quality, security and authorization, product UX - A good sense of user and developer experience, whatever you build - You built products, platforms or infrastructure used by other people - Experience with LLM APIs, agent frameworks, evals or MCP is a strong plus; ML or MLOps experience is a plus Mindset we value - You measure success by adoption, not by what is available - You make concrete tradeoffs between speed, reliability, cost, security and user experience - You simplify complexity with clear abstractions and maintainable code - You care about whether people can understand and verify what an AI system did - You keep up with the latest AI technology and know the open-source AI ecosystem - Self-directed, pragmatic, humble, collaborative, enthusiastic about learning and teaching - Excited about AI changing who can build, investigate and automate work Above all, we look for high potential and curiosity: make sure to show us this when you apply. Everything else is a bonus. You should be fluent in English (no French required). 🌍 HOW WE WORK - Location: you must be legally eligible to work in France, Belgium, or Spain. - Remote work: we offer remote work flexibility, but we value in-person collaboration. 🙌 PERKS & BENEFITS https://alan.com/en/careers/a/salary-equity At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary. - Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Parental leave. Extended parental leave for all new parents.   IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info. 🔄 A quick note about the process Note: While you're applying for a specific area, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here https://www.notion.so/alaninsurance/Software-Engineering-Areas-Alan-2c61426e8be7805bacd2cdbc08c32640?source=copy_link.

Location: Tbilisi, Georgia On behalf of FinTech Client #1 , SD Solutions is looking for a talented Global Payment Operations Manager to lead our Payment Operations function from Tbilisi, Georgia. This is a critical leadership role responsible for ensuring the smooth execution of global payment operations, maintaining operational excellence, and driving continuous improvements across processes, systems, and team performance. The ideal candidate combines strong payment operations expertise with a strategic mindset, excellent leadership skills, and a passion for automation and operational efficiency. You will lead a globally distributed team and work closely with Engineering, Product, Compliance, Customer Support, Customer Success, and external banking and payment partners. SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Global Payment Operations Leadership Lead and develop the global Payment Operations team across multiple locations and time zones. Oversee daily payment operations, including payment monitoring, investigations, exceptions, rejections, returns, recalls, and reconciliation-related activities. Ensure timely resolution of payment-related issues while minimizing customer and business impact. Establish clear ownership, accountability, and performance expectations across the team. Manage operational escalations and coordinate effective resolution of high-priority payment incidents. Operational Excellence & Process Improvement Identify operational inefficiencies, recurring issues, and opportunities to simplify workflows. Build and maintain standardized processes, SOPs, documentation, and knowledge-sharing practices. Establish operational controls to reduce errors, improve consistency, and minimize risks. Drive root cause analysis and sustainable corrective actions for recurring payment issues. Continuously improve operational quality, productivity, and service delivery. Automation & AI-Driven Transformation Partner with Engineering, Product, and automation teams to reduce manual operational work. Identify and prioritize opportunities for AI, workflow automation, and self-service capabilities. Drive adoption of automation solutions while maintaining appropriate operational controls. Measure the effectiveness of automation initiatives and their impact on efficiency, quality, and scalability. Performance Management & Accountability Define, track, and improve operational KPIs, including resolution time, SLA performance, backlog, quality, and productivity. Establish clear performance reporting and operational visibility for leadership. Implement quality assurance practices and structured performance reviews. Foster a culture of ownership, accountability, proactive communication, and continuous improvement. Ensure effective workload distribution and resource planning. Cross-Functional Collaboration & Stakeholder Management Work closely with Product and Engineering to address payment-related technical issues and systemic gaps. Partner with Compliance and banking providers to resolve operational challenges and ensure adherence to relevant controls. Collaborate with Customer Support and Customer Success to improve the customer experience. Provide clear, timely, and actionable updates during escalations and critical incidents. Represent Payment Operations in cross-functional initiatives and strategic discussions. Requirements: 5+ years of experience in Payment Operations, Banking Operations, Fintech Operations, or a related field. 2+ years of experience managing operational teams, preferably across multiple locations. Strong understanding of payment processing, banking workflows, payment failures, investigations, and exception handling. Proven experience driving process improvements, operational efficiency, and measurable performance improvements. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Demonstrated ability to lead through operational complexity and changing business priorities. Excellent stakeholder management, communication, and escalation management skills. High level of ownership, accountability, and attention to detail. Excellent written and spoken English. Advantages: Experience in a global fintech or payments SaaS environment. Familiarity with payment networks and methods such as ACH, Wire, SWIFT, SEPA, and local payment rails. Experience working with global banking partners and payment service providers. Hands-on experience implementing automation, AI-powered workflows, or operational transformation initiatives. Familiarity with Zendesk, Jira, Salesforce, BI tools, or similar operational platforms. Experience managing operational risk, reconciliation, and financial controls. About the company: A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to streamline supplier payments, mass payouts, and AP operations across international markets — replacing manual finance processes with automated, audit-ready workflows. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

Location: Barcelona, Spain Workplace: remote About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear, Repairs and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR. Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.1/5. About the role 🤓 We're looking for a Senior Platform Engineer to join our Platform team and help us build the platform that lets every engineer at seQura ship safely, quickly, and on their own. seQura is expanding into new international markets, and the platform has to grow with it without growing its cost at the same pace. At the same time, AI is changing how infrastructure is built and run. We already put AI agents to work on our everyday platform work, from reviewing infrastructure changes and explaining plans to helping engineers resolve incidents on their own. Our goal is to go much further: independent agents working across the whole scope of the platform, with engineers who decide what matters and own the outcome. You'll work in a cloud-native AWS environment, in a regulated fintech, where security, compliance, and reliability are part of the product we offer to the rest of engineering. How we build at seQura 🤖 AI-assisted development is how our engineers work every day. We use AI agents to think through problems, write, review and iterate on code, and we're looking for engineers who already work this way, or are actively making the shift. What matters to us isn't whether you know the syntax and idioms of your preferred programming language or tech stack by heart. It's whether you understand the problem you're solving, can explain the business logic behind it, and own every line you ship, no matter who (or what) wrote it first. AI helps you move faster, challenge assumptions, explore different approaches and improve your solutions. But knowing which questions to ask, making sound technical and product decisions, and taking responsibility for the outcome is always up to you. Our technical interviews reflect this approach: you'll use your own AI tools, and we'll ask you to walk us through your solution, both the business reasoning and the code. If you're only interested in technical challenges without engaging in the product decisions behind them, or you'd rather not work with AI, this probably isn't the right role for you. About the Platform team 🧩 Team Mission To empower engineers with secure, efficient, and compliant infrastructure, while continuously improving through automation and collaboration. What we own Our multi-account AWS foundation and the Kubernetes (EKS) clusters where seQura's products run Infrastructure as Code with Terragrunt, delivered through pull requests and Atlantis Deployment and GitOps tooling: Helm charts, shared deploy configuration, and CI/CD pipelines The observability stack used across engineering: metrics, logs, traces, and alerting Security and compliance foundations: secrets management, access control, PCI DSS, and the controls required to operate regulated entities across multiple countries under regulations such as DORA, NIS2 and those still to come. Internal developer tooling, including the AI agents and Claude Code plugins that engineers use to work with our platform on their own How we work We're enablers: internal teams are our customers, and we measure success by how much they can do without us We're autonomous end-to-end: we code, deploy, observe, improve, and document what we build Everything as code, everything through a pull request, everything reviewed, and every important decision written down in an ADR Strong opinions, held weakly; collaborators over rock stars; blameless by default We plan by quarter and choose initiatives by their impact on users and on the business We work closely with every product engineering team, with Security, with the Data Platform team, and with Compliance. What challenges you'll be solving 🚀 International expansion : help seQura launch in multiple new markets, with the isolation, compliance, and reliability each one requires AI-native platform : move from AI that assists us to independent agents that operate across the whole scope of the platform, from infrastructure changes to support and incident response Keeping up with open source in the AI era : define new strategies to adopt, upgrade, and secure the open source software we depend on, now that it moves faster than ever Scale without raising our baseline cost : design the strategies that let the business keep growing while our base infrastructure cost stays flat What to expect in the next 90 days 🏁 Month 1: Learn the terrain 🧭 You'll join initiatives the team already has in motion, pairing with your teammates and shipping your first changes to production. You'll learn how we work, why we made the decisions we made, and what the rest of engineering expects from us. By the end of the month: you've shipped to production and you know who to ask for what. Month 2: Own your first mission 🎯 We'll hand you an opportunity the team has already identified, and it's yours: from the technical design to running it in production. You'll keep discovering seQura along the way, and we'll be there whenever you need context. By the end of the month: you've delivered an initiative end-to-end and you have your own opinion on where the platform should go next. Month 3: Shape what comes next 🚀 With more context, you'll be the one finding the opportunity. You'll talk with other teams to understand their friction, lead a cross-team initiative, and bring your own proposals to the planning of next quarter. By the end of the month: part of next quarter's roadmap has your name on it. What we are looking for🤝 Must have: You've designed and operated highly available distributed systems in production, and you've lived through what happens when they fail : incidents, post-mortems, and the changes that made sure it didn't happen again Proven experience scaling infrastructure at a global scale Strong hands-on experience with AWS , Kubernetes , and Terraform in production A product mindset : you put users and the business at the center of your decisions, and you can explain why one initiative matters more than another Hands-on experience working with AI agents in your daily engineering work Agency: you don't wait for a ticket. You spot the problem, decide it's worth solving, bring people along, and own it until it runs in production Professional proficiency in English, both written and spoken Nice to have: Experience in fintech, payments, or other regulated environments (PCI DSS, DORA, or similar) Experience with Terragrunt, Atlantis, or GitOps workflows Scripting or programming in Python, Go, or similar Experience with Prometheus, Grafana, the Elastic stack, or Tempo Experience building internal developer platforms or self-service tooling Experience building your own AI agents, skills, or automations for engineering teams Experience being part of an on-call rotation Spanish Tech stack 🛠️ AWS (multi-account), Kubernetes (EKS), Terragrunt, Atlantis, Helm, Jenkins, GitHub Actions, SOPS, Prometheus, Grafana, Thanos, Elastic, Tempo, Python, and AI coding agents such as Claude Code as part of our daily workflow. What we offer 😎 We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible. One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge. In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need. 23 vacation days + 2 days of free disposal per year. Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee. Health insurance discounts Flexible working hours. A personal budget for professional development. Hybrid or fully remote work. Office workshops and meet-ups to encourage community participation and career growth. Moreover, we have a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, and environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you. Which are the next steps? 🙌 Interview with our People Team. Technical challenge (async), solved with your own AI tools Live session with the team, where you walk us through your decisions and your solution Meet the Hiring Manager We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all. Do you want to be part of the change? Join us!👇

Location: Remote, Global ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. More than 9 million developers and 250,000+ customers now build on Supabase, and the majority of new databases on the platform are created by AI app builders — so the systems underneath have to stay reliable while they grow fast. ABOUT THE ROLE Container Engineering (ConEng) owns the internal container platform that runs Supabase's multi-tenant, multi-region services — the managed Kubernetes platform that other engineering teams build and deploy on top of. We own cluster lifecycle and cluster classes, multi-cluster and multi-region topology, capacity, scheduling, isolation and runtime safety, the higher-level platform APIs, the Kubernetes deployment contract and Argo semantics, rollout primitives, and runtime configuration and secret injection.   Your job is to make the platform itself trustworthy, observable, and cheap to operate at scale — and to raise the reliability bar for everyone who depends on it. This is not a gatekeeper role. You'll make the reliable path the easy path: building the automation and platform APIs that let product teams run safely by default, instrumenting what we operate, and making sure that when something breaks we detect it and recover fast.   The work spans three strength areas: Tooling & ecosystem — deep knowledge of the container and orchestration landscape (Kubernetes, containerd/OCI, the CNCF ecosystem) and a clear point of view on how to compose it. Software engineering — designing and building the platform's automation, controllers, and internal tooling as production code, including solutions that don't come pre-shaped by an existing tool. Operational / SRE practice — the discipline (SLOs, error budgets, incident response, ORRs) that runs the platform at scale as a predictable one. We expect you to be genuinely deep in at least one of these, and many of our strongest candidates are deep in two (usually leaning toward one). Bringing real strength across all three is rare and exceptional — and even then, no one is equally strong in all three at once, so you'd focus where you're most needed at any given time. Different profiles are welcome here; tell us which of these is your center of gravity. WHAT YOU'LL BE RESPONSIBLE FOR Regardless of the skill set, all team members carry a share of the team's on-call rota, responding to platform incidents and driving them to resolution and follow-up. Platform reliability & operations - Define SLIs/SLOs and error budgets for the container platform itself, and build error-budget policies that actually gate platform changes. - Own the Operational Readiness Review (ORR) process for new platform capabilities and major changes. - Design and track metrics for platform uptime, and increase observability into the platform by capturing the right metrics, logs, and traces across the platform layers. - Drive the incident-to-improvement pipeline: facilitate blameless postmortems, connect findings to readiness gaps, spot repeat failure patterns, and push through systemic fixes. Software engineering - Build and maintain the platform's automation, controllers, operators, and internal tooling — writing production code and shipping it, not just wiring together existing tools. - Design and implement the platform-side CI/CD and rollout primitives that speed up platform deployments while working within proper change and release management. - Implement and maintain security automation for the platform: intrusion detection, automated remediation, and patch management. - Identify and quantify operational toil, and build the automation that removes it rather than just documenting it. - Contribute to the platform's continual testing automation — the test suites and pipelines that validate platform releases are fit for purpose before they reach tenants. Tooling, ecosystem & architecture - Act as a platform reliability and architecture expert — contribute to failure-mode analysis, dependency mapping, and resilience design for multi-tenant container workloads. - Evaluate and evolve the platform's tooling ecosystem (orchestration, runtime, networking, isolation, and observability stack) with a clear, opinionated view on trade-offs. - Improve system architecture to reduce infrastructure cost while balancing security, reliability, and performance across tenants. - Guide teams building on the platform to design sustainable on-call practices for their own services: alert quality, escalation paths, runbook coverage, and noise reduction.   YOU MIGHT BE A GOOD FIT IF YOU - Have 5+ years in platform engineering, container/Kubernetes platform operations, SRE, or production infrastructure, and have operated production systems at scale and carried on-call for them. - Are genuinely deep in at least one — ideally two — of the three strength areas below (and tell us which is your center of gravity): - Tooling & ecosystem — know the container/orchestration landscape well: Kubernetes, containerd and the OCI/CRI standards, and the surrounding CNCF ecosystem (e.g. Argo CD/Argo Rollouts for GitOps and progressive delivery; Cilium/eBPF networking and the Gateway API; Karpenter/KEDA-style autoscaling; and workload-isolation runtimes such as gVisor or Kata Containers). You reason about trade-offs rather than reaching for defaults. - Software engineering — write real production code (Go and/or a comparable systems language) and can build controllers, operators, and platform APIs — stepping back to the underlying problem and building the right solution when no off-the-shelf tool fits. - Operational / SRE practice — are fluent in SLOs, error budgets, and operational KPIs; have led incident response and blameless postmortems; and have driven down MTTD/MTTR for systems you operated. - Have worked with large-scale multi-tenant systems and understand isolation as a spectrum — from namespaces, RBAC, network policies, and resource quotas through to stronger primitives such as virtual clusters (e.g. vCluster) or VM-class runtimes. - Operate confidently on AWS (multiple accounts, IAM, VPC) and are comfortable with infrastructure-as-code (Pulumi preferred; Terraform/CDK also fine) and Kubernetes. - Script and automate to eliminate toil rather than absorb it. - Communicate clearly with both infrastructure specialists and product engineers, and thrive in async, globally distributed teams. - Are comfortable navigating ambiguity and iterating toward better systems over time. Nice to Have - Experience building and operating a multi-tenant Kubernetes platform that internal teams deploy onto. - Familiarity with policy engines (Kyverno, or OPA/Gatekeeper) and cost-attribution tooling (OpenCost/Kubecost) for per-tenant chargeback/showback. - Experience with managed database platforms or Postgres. - Familiarity with OpenTelemetry, Prometheus/VictoriaMetrics, Grafana, or similar observability tooling. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Tokyo, Japan As the VALORANT Publishing Lead for Japan, you will play a pivotal role in shaping and executing the publishing strategy of VALORANT in the Japan market. You will bridge global ambition with local execution, ensuring our strategy serves our player base in-market. As a Publishing Product Management Lead, Japan on VALORANT publishing team, you will lead Riot’s long-term strategy for VALORANT in Japan, scale our publishing efforts and programs across product and esports marketing, community building, influencer management, local channel strategy and partnerships, all while acting as the voice of the Japan region. Team building and management is a core responsibility of this role and you will have the privilege of leading a team of experienced publishing professionals to contribute to the product’s success. You will report to Regional Publishing Product Lead, VALORANT APAC. Responsibilities: Design and guide local publishing strategy to ensure our goals, player needs and game health metrics are achieved Lead and grow an experienced publishing team as VALORANT grows with subsequent content releases and player community-facing events Represent and advocate for market and its needs to the global team Implement global brand strategy locally while optimizing owned and earned channels Make key decisions across the region’s communications strategies, audience targeting, performance measurement and integration of community channels Build and scale local partnerships to support the local community and game ecosystem Required Qualifications: 5+ years of experience in a publishing, business development or product management role; 4+ years leading an externally facing program related to experiential marketing 3+  years directly managing an initiative, program, or small team Business fluent in English and Japanese Deep understanding of regional/cultural landscape and gaming communities in Japan Experience building strategies and managing resources to achieve desired outcomes Strong strategic and operational planning skills, including translating strategy into team roadmaps, priorities, milestones, and measurable goals Experience directly managing and developing individual contributors, with responsibility for team performance, player outcomes, and market business results Ability to establish effective team processes and operating rhythms, set clear goals, provide direction and actionable feedback and hold team members accountable while fostering ownership Desired Qualifications: Experience applying community best practices to drive player engagement, retention, and sustainable community growth Experience developing and executing marketing, social media, and influencer campaigns. Understanding of channel management, from technical fundamentals to the creation of content that delights and surprises its users Strong quantitative background with a track record of using data, player insights, and attribution models to optimize strategy and publishing outcomes For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Location: London, United Kingdom Senior Business Development Associate In a Nutshell Senior Business Development Associates bring ideas, initiatives, and activities that help grow our business day in and day out. They join, support, and collaborate with teams focused on specific opportunities, ensuring that the pursuit of new business is rigorous, disciplined, and ethical. They collaborate closely to craft strategies and plans and set the standard for creative excellence in business development. About IDEO London We're a global design consultancy where curiosity, empathy, and solving complex challenges drive us. For over 40 years, we've partnered with clients to innovate in healthcare, mobility, education, retail, and beyond. Here, every challenge is a chance to grow, connect, and create impact. Why is this role important for IDEO's work? Business Development is at the heart of connecting IDEO's creative capabilities with the people and organisations who need them. It's about more than winning new work. It's about understanding our clients' challenges, building trusted relationships, and helping shape opportunities where human-centred design can make a meaningful difference. Once Here You Will BUSINESS DEVELOPMENT PROCESS Prioritize your time to collaborate and support the London Studio in landing project work - with new and returning clients. Run pipeline meetings. Act as an IDEO ambassador and be the first touch point for new potential clients, ensuring a positive initial experience with IDEO. Lead and manage opportunity qualification, owning continuity of the BD process. Involve internal leadership and designers as needed for boosts and to help determine strategic fit, frame opportunities, scope programs and articulate next steps. Pull in director-level support as needed for advocating for client needs and negotiation support. Finalize pitch decks, learn the industries of our client leads by conducting research and editing proposal decks, and brainstorm client deliverable options and consulting solutions. Conduct client due diligence to help BD teams get smart and prepare for calls, creating intelligent discussion guides that help us start to build a relationship with potential clients from Day One. Monitor and communicate market trends and themes to teams on a monthly basis that can be used to help shape our thinking and offer. REPORTING Track quarterly goals pertaining to recognized revenue, monthly profit and yield marks, time to close, conversion rate, qualification rate, and win rate KPIs within the London Hub. Report back in the pipeline meetings, looking for ways to engage the team in the information and how they need to apply it. Be familiar with metrics that point towards the health of the business and be able to assist with ad-hoc reporting needs as assigned. Prepare a monthly summary of insights and thought leadership (from IDEO and beyond), including how it applies to day-to-day business, to share with key clients as a value add. DATA INTEGRITY Work with the Director/Enterprise team to ensure the CRM system is kept up to date, including our pipeline and pre-pipeline in Hubspot. Ensure that relevant documents related to BD are being stored and filed accordingly in the BD section of Google Drive (not on personal drives or Slack!). Appropriately loop in Legal, Marketing, Finance, and other functions as needed to progress an ongoing BD process. Build and maintain lists in Hubspot and LinkedIn Sales Navigator: who are our key clients, our lapsed clients, our warm contacts, the cold contacts we want to reach? Who’s engaging with our newsletters, with our LinkedIn, etc? Provide recommendations on how we might reach out to these folks. PROGRAM MANAGEMENT Exercise project management tactical skills by effectively steering the BD process for new and existing work. Proactively identify and take action on the business development process and client needs based on what we’re hearing and seeing in the pipeline meetings. Coordinate meetings with potential leads, ensure prompt and adequate follow-ups, manage legal agreement workflows, coordinate proposal research across teams, and ensure continual progress to meet client deadlines. Help the team balance meeting the needs of existing clientele with prioritizing time for proactive outreach to land new clients. Own and project manage lead generation activities, such as BD-specific mailers to LON Hub mailing lists. Support account planning activities to drive a proactive, consistent approach to client investment and development. Support the deployment of the right expertise and experience from within the hub team towards client pursuits COMMUNICATION Demonstrate persuasive and effective communication and presentation skills along with the confidence to command a room for the client and network-building meetings or events. Contribute to providing excellent team and client communication and collaboration that shows an understanding of leading with empathy, openness, and curiosity. Empower other team members to consistently gather and share inspiration, work, and learnings with teams and clients. This should come through leading by example as well as having a knowledge management system where folks can exchange and store content. Strengthen existing assets and develop new ones in collaboration with subject matter experts. Work with LON Hub Marketing to stay abreast of competitors and any impact that industry and economic changes and movements might have on our go to market positioning and offer. NETWORK BUILDING Demonstrate knowledge of the different approaches across each of our three offer sets, and understand the different areas of expertise of our design disciplines to confidently speak to our capabilities in the market. Build cross-discipline relationships across IDEO in order to effectively help generate and capture written, verbal and visual input from IDEO leadership and design teams to potential client leads. Cultivate your internal networks as well as you professional networks virtually on social media channels and live at education and industry-related associations. Support top-of-funnel growth activity including working with the Executive Director of Growth, Marketing and portfolio teams to translate targeting priorities into actionable prospect audiences and lists for campaigns, events, roadshows and other market-facing activity. EXPLORE Strengthen your foundational BD skills and capabilities, using your learning budget intentionally to build on growth opportunities identified with your business lead. Gain an understanding of GenAI and how it can support and improve the BD process, from generating client intelligence to scoring our RFP responses. Support special projects as needed and provide support on other processes and projects outside the immediate area of responsibilities as required. Assist with internal programs and initiatives to improve organizational BD efforts, as required. Be an active member of the London community, coming into the office as needed, playing a role in our core rituals, such as Tuesday Morning Meetings, participating in SASU, and attending Hub gatherings. We're looking for someone with SKILLS Minimum of 3-5 years of relevant experience in client relationship management and business development, preferably within a creative environment and/or design consultancy. Project management skills with proven ability to prioritize tasks, keep momentum and develop timelines, involve and engage stakeholders, and maintain empathy for both internal and client teams. The ability to create and deliver presentations, proposals, and other assets. Data literacy: fluent in G-suite (slides, docs, and sheets), Workday, CRM, and translating quantitative outputs into actionable qualitative insights for the business. Exceptional writing and communication skills to effectively and efficiently bridge between IDEO and its clients. Strong presentation and writing skills Ability to conduct and synthesize research Attention to Detail: Demonstrates concern for the details and their impact on the larger picture. Familiarity with a wide range of market analysis tools, data sets, and benchmarks. Comfort determining next steps in ambiguous situations with limited direction. Ready to pitch in on tasks, big or small. Volunteer and helper mindset. Desire to collaborate across various design disciplines Take chances without being afraid to fail and learn along the way Insatiable curiosity to learn more about businesses, industries, markets, and what drives them MINDSET Ground in Self-Awareness: Reflect on your biases and lenses to be more inclusive. Show Curiosity: Question accepted norms to make room to learn from more diverse voices. Lean into Vulnerability: Build trust by being open. Ask for and give consistent and timely feedback on personal performance. Be optimistic Collaborate Embrace ambiguity Talk Less, Do more Learn from failure Make others successful Take ownership What does IDEO offer you? Innovation and creativity: Dive into a variety of projects from creating breakthrough digital products and experiences, to designing new customer interactions, to building innovation capabilities – working alongside talented individuals across disciplines. Learning and growth: Whether it’s strengthening your project leadership, deepening your interaction design craft or exploring new technologies, we’re here to support your journey. Community and well-being: Collaboration and community are central to what we do. We foster moments for creativity, connection, and reflection, respecting the need for work-life balance. Projects with purpose: We partner with clients to use design as a means of realising their purpose and making a positive impact. We work 'upstream,' from defining the problem, designing possible solutions, and exploring what, why and how they might be brought to life. Compensation £55,000 - 60,000 GBP, depending on experience Location London, UK Some Previous Projects To Check Out To get a flavour of the work we do in London, take a look at these case studies: Climate action for SMBs – Designing a strategy and experience to help Sage’s SMB customers transition to net zero. Redefining retail with FEMSA – Designing Spin Premia, a digital loyalty experience connecting everyday shopping at OXXO with rewards and services. Sustainable packaging system – Helping H&M increase their sustainability and growth, by designing and scaling a universal packaging system for all of their brands. Commitment to Diversity At IDEO, we are committed to the work of advancing diversity, equity, and inclusion within our organisation and in the world. Our purpose of having disproportionate, world-changing impact through design is directly connected to our ability to bring many different perspectives to the table. This applies to our candidates, the people we hire, the clients and customers we serve, and the communities we learn from in our research. As a human-centred organisation, we are committed to working with and designing for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief. We recognize that this commitment requires ongoing work and sustained attention, as well as adaptation to new insights and best practices Application Requirements And Instructions If you identify with our values, are excited about great design, and would like to contribute to our community, we would love to see your CV, a cover letter and examples of your work.

Location: Remote (United States) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We are seeking a strategic, creative, and highly experienced Head of Communications to lead and scale Tailscale's global communications function. This leader will shape how Tailscale is understood by the market, elevate our visibility in the media, and build the communications engine needed to support our next phase of growth. Tailscale is a multi-product secure connectivity platform spanning networking, privileged access, workload connectivity, and AI infrastructure. We have an opportunity to help define the future of secure connectivity, establishing Tailscale as the obvious and best networking choice for AI and agentic infrastructure. We're looking for someone who can turn our technical innovation, customer impact, and vision into compelling stories that earn attention and establish Tailscale as a category leader. Reporting to the SVP of Marketing, you will own product and corporate communications, public relations, media strategy, internal communications, crisis communications, award applications, international comms and media relations, new media engagement, and executive communications across the leadership team outside the CEO. You'll also partner closely with a separate dedicated CEO and policy communications leader to ensure our stories are coordinated and consistent. This is a builder role for someone who combines strong strategic judgment with exceptional execution. You will initially be hands-on while hiring and developing a small, high-performing team. You will work directly with leaders across Product, Engineering, Marketing, People, Legal, and the executive team to build a communications function that can scale with Tailscale's ambitions. Key Responsibilities Develop and execute Tailscale's global communications strategy, strengthening brand awareness, reputation, and market leadership. Lead product and technology communications, translating complex innovations, product launches, and customer stories into compelling narratives that earn meaningful media coverage. This should include sustained product storytelling between launches, including through independent reviews, technical publications, comparisons, creators, and third party validation. It could also include research-led PR. Build strong relationships with top-tier business, technology, cybersecurity, and AI journalists, driving proactive media opportunities and increasing Tailscale's share of voice. Expand Tailscale's presence across emerging media channels, including influential podcasts, newsletters, creators, and technical communities. Own corporate communications for major company milestones, strategic partnerships, funding announcements, and other business developments. Build and scale international communications programs, including regional media relations and agency partnerships. Develop executive communications and thought leadership programs for the leadership team outside the CEO, including speaking opportunities, media engagements, and executive social presence. Partner closely with the dedicated CEO and policy communications lead to coordinate company narratives, major announcements, and executive engagement, building comms campaigns for executives that align with the overall company narrative. Oversee internal communications, partnering with People and executive leadership on company-wide messaging, all-hands, organizational changes, and employee engagement communications. Lead crisis communications, establishing response plans and partnering with Legal, Security, Engineering, and leadership to protect customer trust and company reputation. You should be able to improve processes over time as we scale. Own Tailscale's awards and recognition strategy, identifying and securing high-value industry and company accolades. Hire, manage, and develop a high-performing communications team while overseeing external agencies, communications processes, and performance measurement. This team will start small (likely 2 heads), but has the potential to grow in the future as we scale. Partner closely with the dedicated CEO and policy communications individual contributor to maintain consistent narratives and support broader policy communications initiatives. What We Are Looking For 10+ years of experience in public relations, product communications, or corporate communications, ideally within high-growth B2B technology companies. Proven track record of securing meaningful earned media coverage and building strong relationships with influential journalists. Deep product communications expertise, with the ability to translate complex technical products into clear, compelling stories. Experience hiring, managing, and developing communications professionals and overseeing agency partners. Exceptional writing, storytelling, and editorial judgment across external, executive, and internal communications. Experience advising senior executives and navigating high-stakes or sensitive communications situations. Strong strategic judgment and operational discipline, with the ability to prioritize, build scalable processes, and measure impact. Curiosity around and openness to leveraging AI to support operations and execution but not replace human taste and judgement. A hands-on, creative, and highly accountable leader who thrives in ambiguity, moves quickly, and is comfortable building from the ground up. Nice to Have Experience in networking, cybersecurity, infrastructure, developer tools, or AI. Experience scaling communications at a high-growth, global technology company. Experience supporting fundraising, acquisitions, or pre-IPO communications as well as experience supporting a company through an IPO. Experience collaborating with teams who support analyst relations, public policy, or major industry research initiatives. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. US Pay Range $190,000 — $237,000 USD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Remote (Canada) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We are seeking a strategic, creative, and highly experienced Head of Communications to lead and scale Tailscale's global communications function. This leader will shape how Tailscale is understood by the market, elevate our visibility in the media, and build the communications engine needed to support our next phase of growth. Tailscale is a multi-product secure connectivity platform spanning networking, privileged access, workload connectivity, and AI infrastructure. We have an opportunity to help define the future of secure connectivity, establishing Tailscale as the obvious and best networking choice for AI and agentic infrastructure. We're looking for someone who can turn our technical innovation, customer impact, and vision into compelling stories that earn attention and establish Tailscale as a category leader. Reporting to the SVP of Marketing, you will own product and corporate communications, public relations, media strategy, internal communications, crisis communications, award applications, international comms and media relations, new media engagement, and executive communications across the leadership team outside the CEO. You'll also partner closely with a separate dedicated CEO and policy communications leader to ensure our stories are coordinated and consistent. This is a builder role for someone who combines strong strategic judgment with exceptional execution. You will initially be hands-on while hiring and developing a small, high-performing team. You will work directly with leaders across Product, Engineering, Marketing, People, Legal, and the executive team to build a communications function that can scale with Tailscale's ambitions. Key Responsibilities Develop and execute Tailscale's global communications strategy, strengthening brand awareness, reputation, and market leadership. Lead product and technology communications, translating complex innovations, product launches, and customer stories into compelling narratives that earn meaningful media coverage. This should include sustained product storytelling between launches, including through independent reviews, technical publications, comparisons, creators, and third party validation. It could also include research-led PR. Build strong relationships with top-tier business, technology, cybersecurity, and AI journalists, driving proactive media opportunities and increasing Tailscale's share of voice. Expand Tailscale's presence across emerging media channels, including influential podcasts, newsletters, creators, and technical communities. Own corporate communications for major company milestones, strategic partnerships, funding announcements, and other business developments. Build and scale international communications programs, including regional media relations and agency partnerships. Develop executive communications and thought leadership programs for the leadership team outside the CEO, including speaking opportunities, media engagements, and executive social presence. Partner closely with the dedicated CEO and policy communications lead to coordinate company narratives, major announcements, and executive engagement, building comms campaigns for executives that align with the overall company narrative. Oversee internal communications, partnering with People and executive leadership on company-wide messaging, all-hands, organizational changes, and employee engagement communications. Lead crisis communications, establishing response plans and partnering with Legal, Security, Engineering, and leadership to protect customer trust and company reputation. You should be able to improve processes over time as we scale. Own Tailscale's awards and recognition strategy, identifying and securing high-value industry and company accolades. Hire, manage, and develop a high-performing communications team while overseeing external agencies, communications processes, and performance measurement. This team will start small (likely 2 heads), but has the potential to grow in the future as we scale. Partner closely with the dedicated CEO and policy communications individual contributor to maintain consistent narratives and support broader policy communications initiatives. What We Are Looking For 10+ years of experience in public relations, product communications, or corporate communications, ideally within high-growth B2B technology companies. Proven track record of securing meaningful earned media coverage and building strong relationships with influential journalists. Deep product communications expertise, with the ability to translate complex technical products into clear, compelling stories. Experience hiring, managing, and developing communications professionals and overseeing agency partners. Exceptional writing, storytelling, and editorial judgment across external, executive, and internal communications. Experience advising senior executives and navigating high-stakes or sensitive communications situations. Strong strategic judgment and operational discipline, with the ability to prioritize, build scalable processes, and measure impact. Curiosity around and openness to leveraging AI to support operations and execution but not replace human taste and judgement. A hands-on, creative, and highly accountable leader who thrives in ambiguity, moves quickly, and is comfortable building from the ground up. Nice to Have Experience in networking, cybersecurity, infrastructure, developer tools, or AI. Experience scaling communications at a high-growth, global technology company. Experience supporting fundraising, acquisitions, or pre-IPO communications as well as experience supporting a company through an IPO. Experience collaborating with teams who support analyst relations, public policy, or major industry research initiatives. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. CAN Pay Range $254,600 — $317,580 CAD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .