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Location: Kuala Lumpur, Malaysia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. Job Description Reporting to the Team Lead / Senior Customer Service, our client is seeking a proactive and customer-focused Mandarin-speaking Customer Service Representative to join the team. The successful candidate will be responsible for delivering high-quality support to Mandarin-speaking clients, resolving inquiries efficiently, and contributing to a positive overall customer experience. You will work within a diverse, collaborative team environment and play a key role in supporting client satisfaction and retention. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in Mandarin and English. Provide accurate information regarding products, services, and policies. Resolve customer issues in a timely and professional manner. Maintain detailed and accurate records of customer interactions within CRM systems. Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction. Identify and escalate priority or complex issues when necessary. Handle back-office related queries and support requests. Assist clients with basic technical troubleshooting where required. Manage and resolve customer complaints effectively and professionally. Meet defined performance targets, including response times, resolution rates, and customer satisfaction metrics. Identify opportunities to enhance client experience and retention through value-added support and service. Qualifications Fluency in Mandarin and English (spoken and written) is essential. Previous experience in customer service or a similar role is preferred; experience within financial services or trading environments is an advantage. Strong communication and interpersonal skills. Ability to work effectively under pressure in a fast-paced environment. Strong multitasking and organizational abilities. Familiarity with CRM systems and customer support tools is beneficial. Problem-solving mindset with strong attention to detail. Additional language skills are a plus. Additional Information Benefits & Perks Our client offers a competitive benefits package, including: Hybrid working policy Discretionary performance-related bonus Personalized flex benefits Wellbeing initiatives and access to self-development tools Medical insurance Comprehensive leave package of 40 days inclusive of public holidays Our client is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa About OKX At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the team This frontend team builds and supports core platforms that enable both internal operations and customer-facing experiences at OKX. We develop the BOSS (Business Operation Support System) Middle Platform, which provides foundational capabilities such as business gateways, Identity & Access Management (IAM), efficiency components, and security controls—helping business teams operate more effectively and securely. In parallel, we deliver the Customer Genius product suite, focused on customer support solutions including chatbots and automation tools that improve service efficiency and user experience. Responsibilities: Architect, develop and maintain frontend solutions with performance, scalability and continuous integration in mind. Leverage AI coding agents and tools (e.g., Claude Code, Cursor) to accelerate development, improve code quality, and automate repetitive tasks across the team's workflow. Design and maintain reusable AI extensions like custom skills, MCP servers, and tool integrations. Develop and maintain reusable component libraries, plugins, and shared modules consumed across multiple products to reduce duplication and improve consistency. Drive improvements to developer experience and engineering velocity - build tooling, CI/CD pipelines, code generation, and AI-assisted workflow automation. Continuously improve product quality and user experience by working with backend engineers, PMs and designers to translate complex business workflows into intuitive interfaces. Requirements: Bachelor's in Computer Science / Engineering / or related STEM field. Solid production experience with React, TypeScript, HTML5, CSS3, JavaScript, etc. Hands-on experience with AI coding tools and agents (e.g., Claude Code, Cursor) - comfortable using AI to augment development workflows, generate code, and solve problems faster. Exposure to or strong interest in building AI-powered features - chat interfaces, LLM integrations, agent orchestration, or conversational UX. Familiarity with MCP (Model Context Protocol), custom skill/tool authoring, or AI agent extensibility patterns - understanding how to connect AI agents to external systems and codify workflows into reusable automations is a strong plus. Understand of front-end packaging workflow and familiarity with standard development tools such as npm, webpack, git, etc. Understanding of cross-browser compatibility challenges and the ability to diagnose and resolve rendering/behavioral differences across environments. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-OL1 #LI-ONSITE Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. WHO WE ARE LOOKING FOR Everyone at Higgsfield is an A-player. We’re looking for teammates who bring: - High IQ, energy, and agency. - Extreme autonomy and ownership. - The ability to move fast, experiment constantly, and learn even faster. - Resilience under pressure and readiness for an always-on environment. - A balance of empathy, judgment, and community intuition. - The drive to raise the standard for the entire team, not just yourself. WHAT YOU WILL WORK ON - Responding to user questions quickly, clearly, and accurately. - Solving product-related issues and guiding users through steps with clarity and empathy. - Identifying bugs, unusual cases, or refund requests and escalating them via workflows. - Following internal policies and using automation tools to keep response times fast. - Maintaining a professional, friendly, and helpful tone in every interaction. YOUR MUST HAVES - Excellent written English (C1). - Experience in customer support, moderation, or live chat (1+ year must-have). - Strong communication skills and ability to stay calm under pressure. - Fast learner: you can quickly understand new tools, products, and workflows. - Attention to detail and reliability in handling multiple conversations at once. - A-player mindset: ownership, consistency, and a desire to make users happy. NICE TO HAVES - Experience in tech, SaaS, or AI-related products. - Familiarity with Zendesk, Intercom, or other support systems. - Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc). - Previous work in a startup or high-speed environment. THE DEAL - Competitive salary in USD, reviewed as you grow; - On-site role in our Almaty office; - Access to Higgsfield products and the AI tools we use internally; - Breakfast, lunch and good coffee on us; - Full-time position with high ownership and growth potential.

Location: San Jose Workplace: hybrid The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a natural ability to foster win/win environments, ensuring positive and productive outcomes for all stakeholders, including the customer, the internal team, and the company. This role is fundamentally focused on driving an outstanding and comprehensive customer experience, moving beyond mere support to actively partnering with customers to ensure they not only adopt but fully realize their desired goals and maximum value from our products and services. Core Responsibilities and Expectations: The responsibilities of the Customer Success Manager are comprehensive, covering account management, strategic relationship building, product expertise, and proactive risk mitigation: Proactive Account Engagement and Relationship Management: Systematically engage with a carefully curated portfolio of assigned clients. Maintain a defined and regular communication cadence with each account to continuously monitor product adoption, usage, and overall service satisfaction. Serve as the client's primary point of contact and trusted advisor, owning the overall relationship from onboarding through renewal. Regularly conduct business reviews (QBRs) and success planning sessions to align our product capabilities with the customer's evolving strategic objectives. Driving Growth and Value Realization: Actively identify opportunities for organic growth within the assigned portfolio, including upselling relevant premium features or expanding product usage across different departments. Deeply understand the customer's business drivers and objectives to ensure they are fully achieving their desired outcomes and return on investment (ROI) with our solutions. Facilitate training sessions, workshops, and ongoing education to ensure high-level product competency and maximum feature utilization among key customer personnel. Client Retention and Risk Mitigation: Ensure the highest levels of retention and satisfaction for all assigned clients, viewing retention as the ultimate measure of success. Develop an early warning system to identify potential signs of churn or dissatisfaction (e.g., declining usage, unmet expectations, unresolved issues). Proactively and swiftly intervene to resolve concerns, develop effective mitigation strategies, and rebuild confidence and partnership when "churn flags" are raised. Act as the voice of the customer internally, relaying feedback on product needs, service gaps, and competitive landscape to relevant cross-functional teams (e.g., Product, Engineering, Sales). Customer Enablement and Support Coordination: Aid clients across the entire customer lifecycle, including providing detailed product training, answering complex questions, troubleshooting initial configuration issues, and coordinating advanced technical support when necessary. Document all customer interactions, success plans, and retention activities accurately within the Customer Relationship Management (CRM) and Customer Success Management (CSM) platforms. Create and maintain a library of customer-facing success materials, including best practice guides and use-case examples, to empower clients to be self-sufficient. Exceptional Communication and Interpersonal Skills: Ability to articulate complex solutions clearly and persuasively, both verbally and in writing. Active listening skills to truly understand customer needs, pain points, and strategic goals. Empathy and the ability to build immediate trust and rapport with C-level executives and end-users. Sales and Negotiation Acumen: A consultative, solution-oriented selling approach (not aggressive or transactional). Ability to identify and qualify expansion opportunities (upsell/cross-sell) by linking product value to customer business outcomes. Skill in managing complex negotiations, handling objections, and closing expansion deals.

Location: Philippines About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. About the Company Our client is a fast-growing company in the logistics and transport sector, focused on delivering efficient, reliable, and customer-centric solutions. With a strong emphasis on operational excellence and seamless coordination, they support businesses with end-to-end transport and scheduling services. Role Type: Full-time Engagement: Independent Contractor Job Summary We are hiring a detail-oriented Operations & Customer Support Specialist with experience in the logistics or transport industry. This role combines customer communication, scheduling, and administrative coordination to ensure smooth day-to-day operations. If you’re looking for a remote customer support job with strong operational exposure and long-term growth potential, this is an excellent opportunity. Key Responsibilities Manage inbound and outbound customer communication via phone and email, ensuring prompt and professional responses. Handle booking and scheduling of transport services, ensuring accuracy and efficiency. Maintain accurate data entry and record-keeping across internal systems. Coordinate daily logistics operations, ensuring timely updates and issue resolution. Provide administrative support, including document management and reporting. Collaborate with internal teams to streamline workflows and improve service delivery. Requirements Proven experience in the logistics, transport, or supply chain industry. Strong phone and email communication skills in a customer-facing role. Experience with booking systems and schedule management. High attention to detail with strong data entry and record-keeping abilities. Proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar). Excellent organizational and multitasking skills. Ability to work independently in a remote environment. Benefits 💰 Competitive salary based on experience 🌎 Fully remote role with a flexible work environment 🚀 Work with a growing logistics company in a high-demand industry 📈 Long-term career growth with operational and customer success exposure 🎯 Hands-on role with real impact on day-to-day business operations

Location: Mexico City Workplace: hybrid Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are looking for an Customer Success Executive with Financial Services experience, who will be working with the LATAM Market. Responsibilities: Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.Act as a trusted advisor of assigned accounts and communicate with them on different levels, including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes, value realization, and high ROI.Grow customers' portfolio through zero churn and active cross and upsells.Maintain a higher than industry average NPS score. Requirements:Minimum 5+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services, specifically Credit Unions or Banks, experience is required).Experience working with CRM, BPM, LC/NC, AI solutions will be a preference.English language skills and executive-level communication.Desire to learn and adapt fast according to a changing market environment.Customer-centric expert with a track record in delivering customer success. What You Should Expect From Us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Tokyo, Japan Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience) Location: Japan | Engagement Type: Freelance / Project-based Role Positioning (Please Read Carefully) This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors. Key Responsibilities 1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership. 2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs. 3. Content Adaptation: Customize CXG frameworks and localize for APAC. 4. Light Consulting Support: Support workshops and provide structured feedback. Requirements Mandatory Requirements (Non-negotiable) Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D). Training Experience: Experience training frontline and managers with strong facilitation skills. Business Understanding: Ability to connect training with business outcomes. Preferred Profile Store manager / L&D / consulting experience preferred. Extensive experience in the automotive industry highly preferred. Language: Japanese & English delivery What We Do NOT Look For Generic trainers without retail experience or purely theoretical profiles. Application Requirements CV + Training portfolio + 1 case (business challenge, solution, impact) Benefits To be discussed during the interview.

Location: Seoul, South Korea Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience) CXG 外部合作讲师 / 轻咨询顾问（奢侈品零售 / 客户体验） Location: Korea | Engagement Type: Freelance / Project-based 工作地点：韩国｜合作形式：自由职业 / 项目制合作 Role Positioning (Please Read Carefully) 岗位定位（请务必阅读） This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors. 这不是一个通用型讲师岗位。你需要既能交付高质量培训，又能将业务问题转化为可执行行为。 Key Responsibilities 岗位职责 1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership. 1. 培训交付（核心）：为一线及管理者提供培训，包括服务、VIC客户经营、销售转化及领导力。 2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs. 2. 业务转化：将业务问题转化为行为标准与培训方案，并与业务指标挂钩。 3. Content Adaptation: Customize CXG frameworks and localize for APAC. 3. 内容定制：基于CXG方法论进行客户化与本地化。 4. Light Consulting Support: Support workshops and provide structured feedback. 4. 轻咨询支持：参与客户讨论并提供结构化反馈。 Requirements Mandatory Requirements (Non-negotiable) 任职要求（硬性条件） Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D). 奢侈品经验：必须具备深度在场经验（门店、客户经营或内部培训）。 Training Experience: Experience training frontline and managers with strong facilitation skills. 培训经验：具备一线及管理者培训经验，具备良好授课能力。 Business Understanding: Ability to connect training with business outcomes. 业务理解：能将培训与业务结果（转化、客户体验等）连接。 Preferred Profile 优先考虑 Store manager / L&D / consulting experience preferred. 有店长、培训或咨询经验优先。 Extensive experience in the automotive industry highly preferred. 汽车行业经验丰富者尤其优先。 Language: Korean & English delivery or Korean & Chinese delivery 语言要求：可以用韩语和英语授课或者韩语和中文授课 What We Do NOT Look For 不考虑人选 Generic trainers without retail experience or purely theoretical profiles. 无零售经验的通用讲师或纯理论型人员。 Application Requirements 应聘要求 CV + Training portfolio + 1 case (business challenge, solution, impact). 简历 + 培训案例 + 1个案例说明（业务问题、方案及结果）。 Benefits To be discussed during the interview. 服务费用面议

Location: Shanghai, China About JetBrains At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 88 Fortune Global Top 100 companies are JetBrains customers. About the role We are looking for a Customer Success Engineer to join our growing team. In this role, you will work to maintain close relationships with our existing customers in China and help grow the business in the region. As part of our team, you will: Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption. Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments. Hold regular discovery calls with existing customers to identify and resolve issues early, understand how they use the product, relay important feedback to the product team, and help optimize their workflows by suggesting new features or improvements. Handle customer escalations and help manage expectations with both the internal product team and the customer. Provide technical guidance and assistance to existing customers. Develop key sales, demo, and technical documentation for customers and adapt existing demos for specific use cases. Visit customer offices and meet onsite at conferences and other events when necessary. We’ll be happy to have you on our team if you: Have strong pre-sales experience with the ability to demo and pitch a product’s key value. Have technical competence combined with a business-oriented approach and a focus on customer needs. Are proficient in software development tools, ideally with hands-on experience in programming, QA, system administration, release automation, or a related field. Possess problem-solving and analytical skills across technical, product, and business areas, with the ability to grasp customer needs and suggest suitable solutions. Have at least five years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar customer-facing field. Possess strong interpersonal communication skills, both verbal and written – you will need to speak and write English fluently, as it is the preferred language of communication with our customers and partners, as well as within the team. Have ​experience in driving discussions with both technical and non-technical audiences. Are comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos. Can work efficiently and successfully without direct supervision in a distributed team. Have a proven track record of building and developing B2B relationships. Speak Chinese at a native level. Are willing and able to travel internationally up to 20% of the time. Why join us? This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work. #LI-EG1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Location: New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Industry segment. As an Enterprise Customer Success Manager for Industries, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio spanning Entertainment, Insurance, Manufacturing and Retail organizations—helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code. You'll work with organizations across diverse industries that are transforming their businesses with AI technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business. Responsibilities: Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic Develop scalable engagement strategies and playbooks for your Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximize impact across all customers You may be a good fit if you have: 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering Experience working with enterprises in teleco, media, retail, industrial, business services Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each Strategic mindset to identify growth opportunities and translate them into actionable expansion plans Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs Passion for AI and interest in responsible development of advanced systems A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality—you're a true team player The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $200,000 — $265,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: South Jakarta, Indonesia Our Client Our client is a global online trading and Forex investment group with over 20 years of experience empowering the next generation of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have built a strong global presence by providing reliable, regulated access to financial markets for millions of clients worldwide. Today, the group supports over 2 million clients across more than 150 countries , operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to make Forex and broader financial market investing more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms. Driven by a clear mission and a promise of Freedom to Succeed , our client believes that risk-driven investing — when supported by the right technology and education — can unlock better financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, continuous learning, and the opportunity to grow their careers within a fast-growing global organisation. The Role Reporting to the Team Lead /Senior. As a Customer Relations Officer, you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value-based relationship approach. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results. You Will: Meet and exceed personal and team KPI targets. Activate, retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs. Develop a professional and trusting relationship with your active portfolio of clients, keeping them up to date with our developments to ensure they receive the highest level of service. Research sources for developing prospects and for information to determine customers' potential. Prepare and enable efficient sales activities with available tools, reports, action items, and business insights. Listen to customers and offer the best solutions to their needs and concerns. Cooperate with relevant departments to resolve issues and complaints in a timely manner. Provide feedback to relevant departments on customer needs, expectations, and frustrations. Continuously improve knowledge of the financial markets and the company’s offering. Updating individual/team daily, weekly, and monthly reports for management when required. Provide feedback to relevant departments on customer needs, expectations, and frustrations. Display behaviors aligned with our core values – inside and outside the office. Adhering to all compliance and security requirements. Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets. • Translate complex financial and economic data into understandable investment advice. Any additional duties and responsibilities that may be required. Requirements Skills and Qualifications Native Bahasa Indonesia, and fluent in English. Expertise in Forex Markets: Deep understanding of forex trading, currency pairs, and the factors that influence their dynamics. Analytical Skills: Ability to analyze financial markets, economic indicators, and an understanding of macroeconomic trends. Client Service: Excellent interpersonal and communication skills to manage wealthy clients and meet their expectations. Regulatory Knowledge: Familiarity with the financial regulations and licenses relevant to forex trading, depending on the region. Experience working in sales for a CFD broker covering Indonesia essential. Experience managing a sales team at a CFD broker considered an advantage. University degree or equivalent (Business, Finance, Economics, or relevant field). Excellent oral and written communication skills, and the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress. Strong interpersonal and problem-solving skills. Self-motivated with a willingness to work autonomously in a fast-paced and high- pressured environment. Be proactive, show initiative and desire to drive continuous improvement. Energetic team player, with a positive outlook in the workplace

Location: South Jakarta, Indonesia Our Client Our client is a global online trading and Forex investment group with over 20 years of experience empowering the next generation of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have built a strong global presence by providing reliable, regulated access to financial markets for millions of clients worldwide. Today, the group supports over 2 million clients across more than 150 countries , operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to make Forex and broader financial market investing more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms. Driven by a clear mission and a promise of Freedom to Succeed , our client believes that risk-driven investing — when supported by the right technology and education — can unlock better financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, continuous learning, and the opportunity to grow their careers within a fast-growing global organisation. The Role We are seeking a detail‑oriented, analytical, and proactive Customer Operations Officer (Onboarding & Processing) to manage the complete lifecycle of client onboarding and financial transaction processing. This dual-role position is critical in ensuring seamless client experiences, regulatory compliance, and efficient handling of deposits, withdrawals, and other payment-related processes. Onboarding: Process and verify client onboarding documentation, ensuring accuracy, authenticity, and compliance with internal policies and regulatory requirements. Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved. Conduct client screening and perform background checks to prevent fraudulent, abusive, or illicit registrations. Monitor OCR systems and automated tools (robots) to identify unusual patterns or suspicious activity. Oversee the complete onboarding lifecycle and escalate issues or challenges to senior staff when required. Handle internal and external client inquiries related to the onboarding process via email and internal systems. Review and validate supporting documentation submitted by clients. Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process. Communicate and collaborate with internal departments to ensure accurate and timely transfer of information. Identify and report any suspicious or unusual client activity to the relevant departments. Detect discrepancies or errors in client account verification and take appropriate corrective action. Processing: Transaction processing. Monitoring the correct workflow (deposit/ withdrawal process in internal systems). Managing the full processing life cycle and ensure that any issues and challenges are addressed to Line Manager. You will be required for customer relationship management: coordinate with clients for orders, payments and issue resolution; It is important that you are in constant contact with our payment providers and financial institutions to ensure we have ongoing smooth process. It is important to Handle both internal and external customers' inquiries regarding payments through e-mails and other internal systems and check supportive documents. To contact Payment Providers and various vendors to solve clients’ concerns and issues regarding Payments journey. Communication and coordination with different departments to ensure smooth transfer of information. You may be required to prepare and present reports to the management. Requirements Required qualifications Education & Experience University degree in Economics, Finance, Accounting, IT, Project Management, or a related field (preferred). Fluency in Russian, Chinese or Farsi would be an advantage. Previous experience in payment processing, financial institutions, payment providers, or the forex industry is an advantage. Experience with CRM systems, client screening tools, and payment platforms is highly beneficial. Technical Skills Advanced PC skills and proficiency in MS Office (Excel, Word, PowerPoint, Outlook). Experience working with CRM tools and automated screening technologies. Strong analytical and data interpretation skills. Core Competencies High attention to detail and strong accuracy in documentation and data processing. Excellent verbal and written communication skills. Strong problem‑solving abilities and the ability to identify and mitigate risks. Customer‑focused mindset with strong relationship management skills. Ability to work collaboratively within a fast‑paced team environment. Strong prioritization, time‑management, and organizational skills. Self‑motivated, goal‑oriented, and able to work with multiple competing priorities. Commitment to continuous learning and professional development.

О ПРОЕКТЕ Utorg — международная финтех-платформа, интегрирующая традиционные финансы с блокчейн-технологиями. Мы ищем специалиста поддержки, который станет точкой контакта для наших пользователей, будет глубоко разбираться в платежных потоках и активно взаимодействовать с продуктовой и технической командами. Задачи: — Полный цикл обработки запросов пользователей (email, чат, тикет-система). — Оперативное решение вопросов, связанных с платежами: статусы транзакций, траблшутинг и работа с аккаунтами. — Консультирование клиентов по платежным процессам и функционалу платформы. — Исследование сложных технических кейсов совместно с разработчиками и тестировщиками. — Сбор обратной связи от пользователей для улучшения продукта и бизнес-процессов. — Ведение базы знаний (FAQ) и документации в CRM-системе. Требования: — Свободное владение русским и английским (от B2+) языками (письменно и устно). — Глубокое понимание платежных процессов, работы шлюзов и основ финансового комплаенса. — Опыт работы в поддержке (Fintech, Crypto, Digital Payments — как преимущество). — Навыки структурированного решения проблем и способность сохранять спокойствие в условиях высокой нагрузки. — Умение работать автономно в распределенной международной команде. Условия: — Полностью удаленный формат работы из любой точки мира. — Прозрачная система обратной связи и регулярные 1:1 сессии. — Доступ к ресурсам для обучения и экспертной поддержке внутри команды. — Реальные возможности для карьерного роста внутри быстрорастущего финтеха.

Location: Cape Town, South Africa; Johannesburg, South Africa Workplace: onsite WELCOME TO OLX   Software innovation is the driving force behind the success of Property24. We strive for outstanding user experiences on our websites, desktop, and mobile applications. We've created the leading property marketplaces in SA and Kenya, and are by no means finished. Join the tech-savvy team where quality, scale and performance are the foundations of our success. We're always growing our products, so if you're one of SA's talented Software Developers, then you'd be a great addition to our team.     At OLX, we're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe, smart, and environmentally responsible. We do this with courage to innovate, commitment to outcomes, collaboration across 50+ nationalities and 7 markets, and a customer-led approach that puts real people first. Add a desire to win – and you get a culture that's ambitious, fast-moving, and built on trust. Our brands –  AutoTrader, OLX, Otomoto, Property24, and more – are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.   Join OLX and see how far you can go. Property24 is seeking a dynamic, results-driven individual that can be trained in product knowledge of the iconic P24 brand. If you are a communication powerhouse with sharp sales instincts, have the ability to forge strong relationship and close deals, then this role is ideal. Join our dynamic team and drive exciting growth in this pivotal role! Responsibilities Market Property24 products and establish a strong brand and product presence Create and manage a sales pipeline in combination with calling programme Build relationships with existing and new customers Reaching individual sales targets Requirements 2 to 3 Years’ telesales experience Excellent interpersonal, communication, marketing and negotiations skills Self-motivator A customer-oriented attitude Persuasiveness and selling ability Strong achievement orientation Self-discipline Remuneration Market related basic salary plus monthly commission If we're blown away by your CV, we'll call you in for an interview. We'll give you a warm welcome, a quick test to challenge your mind and a chat to weigh up your skills and personality - simple, right? If you get the job, be prepared for a pretty great adventure! We look forward to meeting you.   To support our commitment to diversity, inclusion, and compliance with South Africa’s Employment Equity Act, we collect gender and race information to help us monitor and promote equal opportunities. Please note that this information is confidential and does not influence hiring decisions, which are based solely on qualifications and experience.   Diversity, Equity and Inclusion at OLX OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us!   OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement.

О ПРОЕКТЕ Crypto Bot — один из ключевых сервисов в экосистеме TON. Мы ищем проактивного специалиста поддержки, который готов стать голосом продукта, помогать тысячам пользователей и оперативно решать задачи в динамичной крипто-среде. ВАШИ КЛЮЧЕВЫЕ ЗАДАЧИ — Inquiries: Четкая, вежливая и эффективная обработка запросов пользователей в CRM. — Problem Solving: Самостоятельное решение кейсов или грамотная эскалация на техлидов и продукт. — Insights: Поиск паттернов в проблемах юзеров и предложения по улучшению продукта. — Knowledge Base: Участие в создании инструкций, регламентов и базы знаний для команды. — Compliance: Мониторинг и передача информации о подозрительной активности в отдел безопасности. — Growth: Постоянное изучение новых фич платформы и помощь в онбординге новичков. ЧТО МЫ ЖДЕМ ОТ ВАС — Language: Свободный русский язык (Fluent). — Experience: От 1 года в поддержке (Crypto, Fintech или E-commerce — большой плюс). — Performance: Способность качественно обрабатывать до 150 тикетов в день. — Soft Skills: Стрессоустойчивость, честность и умение сохранять спокойствие в диалоге с «трудными» пользователями. — Attention to Detail: Внимательность к деталям и отличные навыки письменной речи. ПОЧЕМУ ЭТО КРУТО? — Работа в одном из самых узнаваемых продуктов на базе TON. — Высокая планка дохода и прозрачные процессы. — Полностью удаленный формат и работа в профессиональной Web3-команде.

Location: Shanghai, China; Hong Kong; Taipei, Taiwan Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience) CXG 外部合作讲师 / 轻咨询顾问（奢侈品零售 / 客户体验） Location: Greater China / APAC | Engagement Type: Freelance / Project-based 工作地点：大中华区 / 亚太地区｜合作形式：自由职业 / 项目制合作 Role Positioning (Please Read Carefully) 岗位定位（请务必阅读） This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors. 这不是一个通用型讲师岗位。你需要既能交付高质量培训，又能将业务问题转化为可执行行为。 Key Responsibilities 岗位职责 1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership. 1. 培训交付（核心）：为一线及管理者提供培训，包括服务、VIC客户经营、销售转化及领导力。 2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs. 2. 业务转化：将业务问题转化为行为标准与培训方案，并与业务指标挂钩。 3. Content Adaptation: Customize CXG frameworks and localize for APAC. 3. 内容定制：基于CXG方法论进行客户化与本地化。 4. Light Consulting Support: Support workshops and provide structured feedback. 4. 轻咨询支持：参与客户讨论并提供结构化反馈。 Requirements Mandatory Requirements (Non-negotiable) 任职要求（硬性条件） Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D). 奢侈品经验：必须具备深度在场经验（门店、客户经营或内部培训）。 Training Experience: Experience training frontline and managers with strong facilitation skills. 培训经验：具备一线及管理者培训经验，具备良好授课能力。 Business Understanding: Ability to connect training with business outcomes. 业务理解：能将培训与业务结果（转化、客户体验等）连接。 Preferred Profile 优先考虑 Store manager / L&D / consulting experience preferred. 有店长、培训或咨询经验优先。 Extensive experience in the automotive industry highly preferred. 汽车行业经验丰富者尤其优先。 Language: Mandarin & English required;  Japanese/Korean/Cantonese a plus. 语言要求：中英文流利，日语/韩语/广东话 是加分项 What We Do NOT Look For 不考虑人选 Generic trainers without retail experience or purely theoretical profiles. 无零售经验的通用讲师或纯理论型人员。 Application Requirements 应聘要求 CV + Training portfolio + 1 case (business challenge, solution, impact). 简历 + 培训案例 + 1个案例说明（业务问题、方案及结果）。 Benefits To be discussed during the interview. 服务费用面议

Location: Home Based - APAC Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Customer Success - Team Manager. To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to support and drive our Customer Success teams regionally. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector. As such, we are looking for exceptional candidates with proven track records in Customer Success management and an obvious passion for new technologies. You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you will provide mentoring, coaching in post-sales account management and feedback to team members. You will play a crucial role in proactively identifying areas of improvement and implementing process change, driving high-performing teams. Comfortable dealing with ambiguity you will be equip to quickly adapt to change. Collaboration with other teams is also vital to this role to enhance the overall customer experience. Your key responsibility will be to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives. You will work in close collaboration with the Global Head of Customer Success to drive results. We engage with a diverse customer base and follow a diverse set of motions to provide the appropriate and required level of focus for every customer. The successful candidate will be able to demonstrate the ability to pivot right across this customer base regardless of culture, location or focus. Location: This opportunity is available in the APAC region and is remote. The role entails: Strategic planning and analysis: preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You will develop strategies to enhance customer engagement, improve retention rates, drive up-sells or cross-sells where appropriate, and ultimately increase customer success. Customer interactions and support to your team: resolve escalated customer issues requiring expertise or intervention ensuring timely resolution. Team management: passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Conducting regular performance reviews with team members you will also help identifying areas for improvement/development as well as celebrating excellence, recognising team achievements, and setting goals for individual growth. Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You will establish trustworthy channels of communication across the board. Documentation and reporting: you are allowed to be creative! While building content with your team and your manager, you will also ensure the changes are well documented, instilling quality and attention to detail in all you do. What we are looking for in you Excellent academic results at school and university Bachelor’s or equivalent degree in Business, Communication or STEM subject Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries Track record of bringing exceptional Customer Success experience results Commitment to continuous learning and improvement - curious, flexible, scientific Creative problem-solving and cross-team collaboration Experience growing and developing a CSM team Hands-on approach to using data to drive team activities and continuous improvement Willingness to travel up to 4 times a year for internal events Nice-to-have skills Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, or French will be valued. What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Location: New York, NY Workplace: OnSite ABOUT THE COMPANY Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. OUR ETHOS We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. ABOUT THE ROLE As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base. WHAT YOU’LL DO - Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues - Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions - Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality - Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes - Help establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered - Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights WHO YOU ARE - 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity - Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you - An engineer by trade: you’re comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence - Excellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa - Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams - Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs - You lead with empathy and understand that great customer engineering is a competitive advantage NICE TO HAVE - Experience at a card issuing platform or payments infrastructure company - Familiarity with card network operations, BIN management, and transaction processing - Experience building customer engineering teams and functions THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace. Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan. Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success. Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit. Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.