Location: Cairo, Egypt
Workplace: hybrid
The WFM Manager owns workforce planning for inDrive Customer Support: how many people we need, in which language and vertical, and on which schedule, for both in-house teams and BPO partners. You turn forecasts into capacity plans, and capacity plans into schedules, so we meet our service levels at a sustainable cost.
CS covers ride-hailing, intercity, delivery and food delivery, across Live Chat, Email, Incident Management, Driver Verification, Review and Appeals, and Insurance. This role gives CS leadership one clear view of hiring needs and service-level risks for the coming months and years. Reports to Director, Customer Support Excellence.
Key Responsibilities
Forecasting.
Work with Analytics and the Business teams to build and improve the forecast of contacts and tickets by line, vertical, language and country. Own the forecast accuracy report and drive wMAPE down with cross-functional teams.
Capacity planning.
Build the capacity plan for every line: First Line (Live Chat and Email), Incident Management, Review and Appeals, Driver Verification, Insurance, escalations and other lines as business grows. Use the Erlang method to make sure we have enough people to hit each service level, by language and vertical (ride-hailing, intercity, delivery, food delivery).
Headcount planning.
Own the monthly and yearly headcount plan for in-house and BPO teams. Show CS leadership what hiring will look like in the coming months, and where performance is likely to dip, ensure BPO is following correct methodology to deliver on performance.
Scheduling and adherence.
Lead a team of junior, senior and workforce specialists who turn capacity plans into schedules and enforce them. Own schedule and capacity accuracy, and keep improving adherence to meet targets.
BPO partners.
Share incoming contact patterns with BPOs, audit and validate their rosters and schedules, and hold them accountable for all WFM topics.
Reporting and insight.
Publish regular reports on forecast accuracy, capacity, adherence and service level, with root causes and actions. Raise risks early to CS leadership.
Tools.
Work with Product to build our WFM tool in-house, while staying flexible and getting the most from the tools we use today.
Team.
Hire, coach and develop the WFM team, and set clear standards for planning and scheduling across all lines.
Transformation and KPIs.
Sponsor automation, process optimisation and workforce transformation initiatives that improve efficiency and service levels. Define the KPIs for the WFM team and the department, such as forecast accuracy, schedule adherence and service level, and track them against targets.
Skills, Knowledge & Expertise
5+ years in workforce management or capacity planning, including 2+ years leading a team
Hands-on forecasting and capacity planning, with strong knowledge of the Erlang method, shrinkage, occupancy and chat concurrency
Experience planning across several lines, languages and countries, for in-house and outsourced teams
Experience managing BPO partners on rosters, schedules, adherence and service levels
Strong analytical skills: advanced Excel or Google Sheets, SQL or BI dashboards, and experience with WFM tools such as Calabrio, NICE or Verint
Clear communication with senior leaders, and the ability to turn data into decisions
Fluent English; other languages are a plus
Recommended - Bachelor's degree in business, statistics, engineering or a related field, or equivalent experience
Nice to Have
Experience in ride-hailing, delivery, marketplace or other fast-growing tech operations
Experience helping build or choose WFM tooling together with a Product team
Python or automation skills for planning and reporting
Experience working across many time zones
Why join us
Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location
ГибридCairo, Egypt; Experience working across many time zones
Location: Islamabad, Pakistan
Workplace: hybrid
The WFM Manager owns workforce planning for inDrive Customer Support: how many people we need, in which language and vertical, and on which schedule, for both in-house teams and BPO partners. You turn forecasts into capacity plans, and capacity plans into schedules, so we meet our service levels at a sustainable cost.
CS covers ride-hailing, intercity, delivery and food delivery, across Live Chat, Email, Incident Management, Driver Verification, Review and Appeals, and Insurance. This role gives CS leadership one clear view of hiring needs and service-level risks for the coming months and years. Reports to Director, Customer Support Excellence.
Key Responsibilities
Forecasting.
Work with Analytics and the Business teams to build and improve the forecast of contacts and tickets by line, vertical, language and country. Own the forecast accuracy report and drive wMAPE down with cross-functional teams.
Capacity planning.
Build the capacity plan for every line: First Line (Live Chat and Email), Incident Management, Review and Appeals, Driver Verification, Insurance, escalations and other lines as business grows. Use the Erlang method to make sure we have enough people to hit each service level, by language and vertical (ride-hailing, intercity, delivery, food delivery).
Headcount planning.
Own the monthly and yearly headcount plan for in-house and BPO teams. Show CS leadership what hiring will look like in the coming months, and where performance is likely to dip, ensure BPO is following correct methodology to deliver on performance.
Scheduling and adherence.
Lead a team of junior, senior and workforce specialists who turn capacity plans into schedules and enforce them. Own schedule and capacity accuracy, and keep improving adherence to meet targets.
BPO partners.
Share incoming contact patterns with BPOs, audit and validate their rosters and schedules, and hold them accountable for all WFM topics.
Reporting and insight.
Publish regular reports on forecast accuracy, capacity, adherence and service level, with root causes and actions. Raise risks early to CS leadership.
Tools.
Work with Product to build our WFM tool in-house, while staying flexible and getting the most from the tools we use today.
Team.
Hire, coach and develop the WFM team, and set clear standards for planning and scheduling across all lines.
Transformation and KPIs.
Sponsor automation, process optimisation and workforce transformation initiatives that improve efficiency and service levels. Define the KPIs for the WFM team and the department, such as forecast accuracy, schedule adherence and service level, and track them against targets.
Skills, Knowledge & Expertise
5+ years in workforce management or capacity planning, including 2+ years leading a team
Hands-on forecasting and capacity planning, with strong knowledge of the Erlang method, shrinkage, occupancy and chat concurrency
Experience planning across several lines, languages and countries, for in-house and outsourced teams
Experience managing BPO partners on rosters, schedules, adherence and service levels
Strong analytical skills: advanced Excel or Google Sheets, SQL or BI dashboards, and experience with WFM tools such as Calabrio, NICE or Verint
Clear communication with senior leaders, and the ability to turn data into decisions
Fluent English; other languages are a plus
Recommended - Bachelor's degree in business, statistics, engineering or a related field, or equivalent experience
Nice to Have
Experience in ride-hailing, delivery, marketplace or other fast-growing tech operations
Experience helping build or choose WFM tooling together with a Product team
Python or automation skills for planning and reporting
Experience working across many time zones
Why join us
Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location
Location: Москва
Workplace: В офисе
Обязанности
Организация работы магазина, составление графиков смен;
Выполнение планов продаж магазина;
Формирование и развитие команды магазина;
Анализ результатов работы магазина и сотрудников;
Контроль выполнения стандартов обслуживания клиентов;
Формирование отчетности, документооборот
Требования
Специалиста с опытом работы в аналогичной должности или в должности старшего продавца от 6 месяцев;
Того, кто имеет высокие управленческие и коммуникативные навыки, может найти подход к любому человеку, готов развивать команду, делиться опытом и знаниями.
Условия
Оформление по Трудовому кодексу с первого дня (стабильная заработная плата, оплачиваемый отпуск, социальные гарантии, ДМС);
Фиксированный оклад + ежемесячная премия по результатам работы;
График работы 5/2 с плавающими выходными;
Работа рядом с домом или местом учёбы;
Обучение по нужным для работы направлениям;
Скидки на связь и продукты МТС;
Возможность профессионального и карьерного роста;
Корпоративные мероприятия, награждения лучших
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Support our Sales, Marketing, and customer-facing teams, which might include:
- Driving end-to-end GTM processes, including building pricing proposals, developing customer presentations, and delivering financial analyses to enable team success.
- Analyzing, optimizing, and implementing sales territories and processes for a fast-growing sales team.
- Building out prospecting programs, marketing campaigns and events cadences, helping the sales team to drive net new demand.
- Help define and scale the playbook for how Sierra builds, evaluates, launches, and expands AI agents at large enterprises.
- Take on special projects and initiatives related to international expansion, pricing, marketing, legal, deal strategy, and agent development
- Work with Pricing, Legal, Operations, Sales, Agent Development & Finance teams to identify inefficiencies in current GTM operations and design solutions to help Sierra scale.
- Turn insight into action: Analyze complex datasets and translate findings into clear, executive-ready recommendations that drive high-leverage decisions.
- Serve as a versatile, proactive team player, taking on both foundational tasks and high-impact strategic initiatives that drive the GTM team’s success.
- Leverage AI-native tools such as Claude Code, Cursor, and Codex to build lightweight internal systems, automate workflows, and create operational leverage.
WHAT YOU’LL BRING
- 4+ years of experience in revenue operations, sales operations, management consulting, corporate strategy, or business operations.
- Proficiency in financial modeling and data analysis (e.g., Excel, Google Sheets); experience with data visualization tools (e.g., Tableau, Looker, or Power BI).
- A detail-oriented, methodical, and process-driven mentality that is focused on both accuracy and efficiency.
- Demonstrated ability to manage multiple projects, prioritize effectively, and meet deadlines.
- A proactive mindset with the ability to navigate ambiguity, drive and execute initiatives, and deliver results in a fast-paced, dynamic environment.
- Strong written and verbal communication skills, with the ability to distill complex ideas and problems into straightforward, actionable recommendations, especially to executives.
EVEN BETTER…
- SQL experience.
- Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and marketing automation tools.
- Previous 0-1 startup or operational experience.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: London; Dublin
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
As part of the trust team, you'll collaborate across functions to design and implement systems that streamline trust workflows, enhance decision-making around risk, and support responsible growth. The team operates as strategic advisors to key cross-functional partners — including Product, Operations, Legal, Marketing, and Engineering — to drive accountability, insights, and operational integrity across the business.
In this role, you will be responsible for:
- End-to-End Process Management — Build and maintain strategic automations and standardized processes that support trust and safety functions, promoting consistency and adoption across the org.
- Cross-Functional Collaboration — Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure and operational effectiveness.
- Leadership Partnership — Serve as a trusted advisor to leadership, delivering strategic insights, risk reporting, and actionable recommendations.
- Data-Driven Strategy — Oversee analytics across trust functions. Identify risk patterns and areas for improvement; build dashboards and insights that inform policy decisions and guide operational improvements.
- Reporting & Analytics — Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance and impact.
WHO YOU ARE
- Passionate about responsible AI and motivated by building systems that protect users and maintain platform integrity
- Highly motivated with a strong work ethic — you understand the stakes of this moment in AI and are committed to getting it right
- Analytical and first-principles oriented, comfortable navigating ambiguity and complex risk tradeoffs
- Consistently deliver high-quality work quickly and take initiative from day one
- Low ego, high ownership
REQUIREMENTS
- Excellent communication skills and ability to translate complex risk data into clear recommendations
- 4+ years in Security, Trust & Safety Operations, or Risk Operations at a high-growth technology company
- Proven track record building end-to-end solutions, from data collection and analysis through to execution
- Experience working cross-functionally with Policy, Legal, or Safety teams
- Highly adaptable with a proactive approach to problem-solving and process improvement
LOCATION
This role is remote-first, so it can be executed from anywhere in Europe. Preference for candidates based in London.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Что делать Размещать заказы на фабриках, контролировать сроки производства и готовность груза. Создавать поставки в кабинете Amazon и бронировать перевозку, следить за сроками сдачи груза на склад в Китае.
· Стратегическое и оперативное управление производственными подразделениями: планирование, распределение ресурсов, контроль исполнения планов. · Обеспечение выполнения производственных планов по объёму, срокам и качеству, достижение целевых показателей эффективности.
Location: Philippines
Workplace: OnSite
Employment Type: Full-time
Assignment: All over Philippines(Revolving Reimburstment funds provided for Travel)
Position Overview
The Field Collections Manager is responsible for overseeing the overall daily operations of the Field Collections Department, ensuring the achievement of collection targets, operational efficiency, workforce productivity, quality assurance, and compliance with company policies and applicable regulations.
The role directly manages Field Collections Supervisors and provides operational oversight of the Field Collections Quality Control Officers (FQCOs), Specialized Recovery functions (Legal and Motorcycle Repossession), and Field Administration.
The Field Collections Manager ensures that all functions operate efficiently, coordinate effectively, meet established performance standards, and contribute to the department's overall recovery objectives.
Key Responsibilities
1. Collection Performance and Field Operations
- Monitor daily, weekly, and monthly collections against approved targets.
- Track Collection Efficiency (CE), Recovery Rate (RR), cash collections, and Field Officer productivity.
- Identify underperforming zones, supervisors, and Field Officers, and implement corrective action plans.
- Oversee the Field Collections Supervisors and ensure accountability for team performance, coaching, and operational deliverables.
- Ensure consistent execution of approved collection strategies across all assigned zones.
- Review collection trends, identify potential month-end gaps, and implement timely interventions.
- Conduct regular performance reviews and operational meetings with supervisors.
2. Oversight of Field Collections Quality Control (FQCO)
- Provide operational oversight of the FQCO team to ensure consistent quality monitoring and compliance checks across field operations.
- Ensure that field quality assessments, shadowing activities, skip-tracing reviews, and compliance observations are conducted according to approved procedures.
- Review significant quality findings, recurring violations, and operational risk trends identified by FQCOs.
- Ensure that identified issues are properly documented, endorsed, and addressed by the appropriate supervisors or departments.
- Monitor the implementation of corrective actions and recommend process improvements based on quality assessment results.
- Coordinate with HR on serious findings and potential policy violations.
3. Oversight of Specialized Recovery – Legal and Motorcycle Repossession
- Oversee the operational performance of specialized recovery activities, including small-claims case processing, legal case coordination, and motorcycle repossession.
- Ensure that eligible cases are properly identified, documented, endorsed, and followed up according to approved procedures.
- Monitor the status and progress of repossession assignments, legal endorsements, case filings, and other specialized recovery activities.
- Coordinate with the Legal Officer and Moto Repossession Representatives to address operational bottlenecks and improve recovery outcomes.
- Ensure that all repossession and legal recovery activities are conducted only when authorized and in accordance with applicable laws, company policies, and approved processes.
- Review specialized recovery performance and identify opportunities to improve case conversion, recovery rates, and turnaround times.
- Coordinate with Moto Loan Team on case requirements, documentation, account reconciliation, and escalations.
4. Oversight of Field Administration
- Oversee the Field Admin function to ensure timely and accurate administrative support for field operations.
- Ensure proper maintenance of manpower records, attendance trackers, deployment reports, reimbursement documents, and operational files.
- Monitor the timely consolidation and submission of reports, personnel updates, and required documentation.
- Ensure that approved field expenses and reimbursement requests are properly documented and processed according to company policy.
- Coordinate with HR, Finance, and other relevant departments on administrative requirements.
- Identify administrative process gaps and implement improvements to reporting accuracy, documentation, and turnaround time.
5. Manpower Planning and Workforce Management
- Monitor staffing levels, attendance, deployment, and manpower requirements across all collection zones.
- Ensure sufficient Field Officer coverage in existing and newly established zones.
- Coordinate with HR and Recruitment on hiring, onboarding, replacement hiring, and deployment schedules.
- Monitor productivity and workload distribution across Field Officers and supervisors.
- Recommend staffing adjustments and resource allocation improvements based on operational requirements.
- Oversee onboarding progress and initial performance monitoring of newly deployed personnel.
6. Performance Reporting and Management Reviews
- Consolidate daily, weekly, and monthly reports covering field collections, FQCO findings, specialized recovery, manpower, and administration.
- Prepare management updates highlighting performance against targets, operational risks, key issues, and recommended actions.
- Ensure that all functional leads and supervisors submit accurate and timely reports.
- Conduct regular operational reviews with supervisors and the relevant functional representatives.
- Track the completion and effectiveness of agreed action plans.
- Present consolidated operational results and recommendations to the Head of Field Collections.
7. Cross-Functional Coordination and Compliance
- Coordinate with Data and Analytics, HR, Legal, Compliance, Finance, Operations, and Technology to resolve operational issues.
- Ensure field collection and specialized recovery activities follow approved policies, data privacy requirements, fair collection practices, and applicable regulations.
- Ensure that customer complaints, compliance incidents, and potential policy violations are documented and escalated promptly.
- Coordinate corrective actions with the responsible functional owners.
- Maintain clear accountability while ensuring that independent Legal and Compliance decisions remain with the appropriately authorized functions.
8. Budget and Resource Management
- Monitor field operating expenses, reimbursement requests, activity budgets, and resource utilization.
- Ensure spending remains within approved budgets and follows company procedures.
- Identify opportunities to improve cost efficiency without compromising collection performance or compliance.
- Review significant budget variances and recommend appropriate corrective measures.
- Escalate material expenses and budget requirements requiring management approval.
9. Team Development and Continuous Improvement
- Establish clear performance expectations and accountability standards for supervisors and functional representatives.
- Identify training needs, capability gaps, and opportunities for employee development.
- Recommend performance improvement plans and development opportunities for team members.
- Standardize operating procedures and best practices across field operations and specialized recovery.
- Implement continuous improvement initiatives to enhance productivity, quality, compliance, and recovery performance.
Key Performance Indicators (KPIs)
The Field Collections Manager will be assessed based on:
1. Collection achievement against approved targets.
2. Collection Efficiency (CE) and Recovery Rate (RR).
3. Field Officer productivity and collection conversion.
4. Field Collections Supervisor performance and accountability.
5. FQCO assessment coverage, reporting quality, and closure of corrective actions.
6. Specialized recovery performance, including authorized repossession activities and legal case progress.
7. Manpower coverage, attendance, and deployment efficiency.
8. Accuracy and timeliness of operational and administrative reporting.
9. Compliance with approved procedures and timely escalation of material incidents.
10. Budget adherence and operational cost efficiency.
11. Timely execution of operational action plans and process improvements.
Specific targets will be established by the Head of Field Collections in coordination with the relevant stakeholders.
Expected Outcomes Within the First 3–6 Months
- Establish a consistent operational review and reporting framework covering all functions.
- Improve collection performance and accountability across supervisors and field teams.
- Strengthen FQCO monitoring and ensure timely resolution of quality and compliance findings.
- Improve visibility and follow-through on legal cases and motorcycle repossession activities.
- Improve the accuracy and timeliness of Field Admin deliverables.
- Optimize manpower deployment, field productivity, and operating expenses.
- Reduce unresolved operational issues through clear ownership and escalation procedures.
- Establish a scalable management structure that enables the Head of Field Collections to focus on strategic priorities.
Location: Wien, Austria
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
The Associate Operations Manager for Supply Activation & Acquisition plays a pivotal role at Wolt. As Central scales at an unprecedented pace, your mission is to keep courier supply ahead of demand - both in the moment and over the medium term. You will be responsible for leading and mentoring a team of 3, ensuring that intraday activation (weather-driven boosts, DxGy and ARC / radius adjustments) and courier acquisition (job boards, application attainment, reactivations and sign-ups) are tightly coordinated across all Central markets.
In this role, you will own two of Central’s most closely tracked supply KPIs - undersupplied hours and GOV loss - reported weekly to senior leadership, alongside a multi-million euro activation and acquisition budget. Your leadership extends beyond day-to-day activation calls; you will be the primary bridge to higher management on supply health, escalating risks early and proposing structural fixes such as mobilizer strategies and special events planning ahead of demand spikes (holidays, weather events, local events). Your ability to translate data into fast, defensible calls will be key to keeping Central’s ADT, UH% and GOV loss on plan.
What you’ll be doing
Own Central’s intraday activation strategy - activation surges, special events management and day-to-day operations (radius / busyness adjustments, communication flows, etc.) - to keep courier supply matched to demand hour by hour.
Lead and mentor a team of 3 and own a multi-million euro activation and acquisition budget across Central markets.
Own Central’s courier acquisition function: job boards, application attainment, reactivation campaigns and sign-ups.
Own and report on Central’s UH% and GOV loss KPIs weekly, surfacing risks and driving corrective action with senior leadership.
Plan and execute mobilizer strategies and special events coverage (holidays, weather events, local events) ahead of demand spikes.
Partner with Support, Product and Global Delivery Ops to build tools and processes that scale activation and acquisition across markets.
Serve as the primary point of contact for top management on Central’s supply health.
Our humble expectations
Proven track record managing complex, data-driven operations across multiple markets, ideally in courier / gig supply, logistics or marketplace operations.
Comfortable owning hard KPIs (UH%, GOV loss) and being accountable for the numbers, not just reporting them.
Experience leading and developing a small team (3 direct reports).
Strong budget ownership experience - able to allocate and defend a multi-million euro spend across activation and acquisition levers.
Excellent ability to distill complex operational trade-offs into clear, actionable recommendations for senior leadership.
Comfortable working under time pressure during weather events, special events and demand spikes.
Fluent English skills in both spoken and writing.
Additional information
What to expect from our hiring process:
Talent Acquisition screen — an introductory conversation with our recruiter to learn more about your background and answer any initial questions about the role.
Hiring Manager interview — a deeper conversation with the team manager about your experience, the team, and what this role involves day to day.
Assignment — a practical task related to the role, giving you a chance to show how you approach real problems in this space.
Final interview — a conversation with a senior stakeholder to round out the process.
If you are excited about working in a high-growth environment, taking ownership and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Please submit your up-to-date resume in English.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary below is the gross monthly salary range for this position.
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
Pay Range:
€6.503
—
€8.129 EUR
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Bratislava, Slovakia
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
The Associate Operations Manager for Supply Activation & Acquisition plays a pivotal role at Wolt. As Central scales at an unprecedented pace, your mission is to keep courier supply ahead of demand - both in the moment and over the medium term. You will be responsible for leading and mentoring a team of 3, ensuring that intraday activation (weather-driven boosts, DxGy and ARC / radius adjustments) and courier acquisition (job boards, application attainment, reactivations and sign-ups) are tightly coordinated across all Central markets.
In this role, you will own two of Central’s most closely tracked supply KPIs - undersupplied hours and GOV loss - reported weekly to senior leadership, alongside a multi-million euro activation and acquisition budget. Your leadership extends beyond day-to-day activation calls; you will be the primary bridge to higher management on supply health, escalating risks early and proposing structural fixes such as mobilizer strategies and special events planning ahead of demand spikes (holidays, weather events, local events). Your ability to translate data into fast, defensible calls will be key to keeping Central’s ADT, UH% and GOV loss on plan.
What you’ll be doing
Own Central’s intraday activation strategy - activation surges, special events management and day-to-day operations (radius / busyness adjustments, communication flows, etc.) - to keep courier supply matched to demand hour by hour.
Lead and mentor a team of 3 and own a multi-million euro activation and acquisition budget across Central markets.
Own Central’s courier acquisition function: job boards, application attainment, reactivation campaigns and sign-ups.
Own and report on Central’s UH% and GOV loss KPIs weekly, surfacing risks and driving corrective action with senior leadership.
Plan and execute mobilizer strategies and special events coverage (holidays, weather events, local events) ahead of demand spikes.
Partner with Support, Product and Global Delivery Ops to build tools and processes that scale activation and acquisition across markets.
Serve as the primary point of contact for top management on Central’s supply health.
Our humble expectations
Proven track record managing complex, data-driven operations across multiple markets, ideally in courier / gig supply, logistics or marketplace operations.
Comfortable owning hard KPIs (UH%, GOV loss) and being accountable for the numbers, not just reporting them.
Experience leading and developing a small team (3 direct reports).
Strong budget ownership experience - able to allocate and defend a multi-million euro spend across activation and acquisition levers.
Excellent ability to distill complex operational trade-offs into clear, actionable recommendations for senior leadership.
Comfortable working under time pressure during weather events, special events and demand spikes.
Fluent English skills in both spoken and writing.
Additional information
What to expect from our hiring process:
Talent Acquisition screen — an introductory conversation with our recruiter to learn more about your background and answer any initial questions about the role.
Hiring Manager interview — a deeper conversation with the team manager about your experience, the team, and what this role involves day to day.
Assignment — a practical task related to the role, giving you a chance to show how you approach real problems in this space.
Final interview — a conversation with a senior stakeholder to round out the process.
If you are excited about working in a high-growth environment, taking ownership and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Please submit your up-to-date resume in English.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary below is the gross monthly salary range for this position.
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
Pay Range:
€3.207
—
€4.009 EUR
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Warsaw, Poland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
The Associate Operations Manager for Supply Activation & Acquisition plays a pivotal role at Wolt. As Central scales at an unprecedented pace, your mission is to keep courier supply ahead of demand - both in the moment and over the medium term. You will be responsible for leading and mentoring a team of 3, ensuring that intraday activation (weather-driven boosts, DxGy and ARC / radius adjustments) and courier acquisition (job boards, application attainment, reactivations and sign-ups) are tightly coordinated across all Central markets.
In this role, you will own two of Central’s most closely tracked supply KPIs - undersupplied hours and GOV loss - reported weekly to senior leadership, alongside a multi-million euro activation and acquisition budget. Your leadership extends beyond day-to-day activation calls; you will be the primary bridge to higher management on supply health, escalating risks early and proposing structural fixes such as mobilizer strategies and special events planning ahead of demand spikes (holidays, weather events, local events). Your ability to translate data into fast, defensible calls will be key to keeping Central’s ADT, UH% and GOV loss on plan.
What you’ll be doing
Own Central’s intraday activation strategy - activation surges, special events management and day-to-day operations (radius / busyness adjustments, communication flows, etc.) - to keep courier supply matched to demand hour by hour.
Lead and mentor a team of 3 and own a multi-million euro activation and acquisition budget across Central markets.
Own Central’s courier acquisition function: job boards, application attainment, reactivation campaigns and sign-ups.
Own and report on Central’s UH% and GOV loss KPIs weekly, surfacing risks and driving corrective action with senior leadership.
Plan and execute mobilizer strategies and special events coverage (holidays, weather events, local events) ahead of demand spikes.
Partner with Support, Product and Global Delivery Ops to build tools and processes that scale activation and acquisition across markets.
Serve as the primary point of contact for top management on Central’s supply health.
Our humble expectations
Proven track record managing complex, data-driven operations across multiple markets, ideally in courier / gig supply, logistics or marketplace operations.
Comfortable owning hard KPIs (UH%, GOV loss) and being accountable for the numbers, not just reporting them.
Experience leading and developing a small team (3 direct reports).
Strong budget ownership experience - able to allocate and defend a multi-million euro spend across activation and acquisition levers.
Excellent ability to distill complex operational trade-offs into clear, actionable recommendations for senior leadership.
Comfortable working under time pressure during weather events, special events and demand spikes.
Fluent English skills in both spoken and writing.
Additional information
What to expect from our hiring process:
Talent Acquisition screen — an introductory conversation with our recruiter to learn more about your background and answer any initial questions about the role.
Hiring Manager interview — a deeper conversation with the team manager about your experience, the team, and what this role involves day to day.
Assignment — a practical task related to the role, giving you a chance to show how you approach real problems in this space.
Final interview — a conversation with a senior stakeholder to round out the process.
If you are excited about working in a high-growth environment, taking ownership and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Please submit your up-to-date resume in English.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary below is the gross monthly salary range for this position.
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
Pay Range:
13 678 zł
—
17 098 zł PLN
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: San Francisco, CA | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's global order-to-cash (O2C) function is scaling faster than the processes and systems behind it, across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. We're looking for a Director, Order-to-Cash Assurance to make sure every order is priced, billed, collected, and recorded correctly, and that we can prove it.
You'll be embedded in the O2C Transformation team, working closely with Order Management, AR & Collections, Revenue Accounting, Billing Engineering, and Go-to-Market. You'll design and run the pricing audits and accuracy measures that show us where we leak revenue or create rework, then fix the root cause at the source. You'll be the compliance advocate for global O2C, helping the business find the compliant way to yes, and often improving a process by removing steps rather than adding them.
You'll thrive here if you treat accuracy and compliance as design problems and as a service to the business. You are firm when the risk is real, flexible when it isn't, and able to explain the difference. If you're energized by ambiguous, high-consequence operational problems at a company at the forefront of AI development, we'd like to hear from you.
Key responsibilities
Design and run recurring audit programs across the O2C lifecycle, including pricing audits, contract-to-invoice accuracy, credits, refunds and concessions, and cash application
Define accuracy metrics with baselines and targets, such as pricing and invoice error rates, first-pass yield, rework volume, and revenue leakage, and report them in a way teams can act on
Trace findings to root cause and work with the owning team on the fix, whether in process, system configuration, or contract and pricing standards
Move measurement from periodic sampling to continuous, system-driven monitoring as volume grows
Partner with Order Management and AR operations as their quality partner, and help GTM, Deal Desk, Sales Operations, and Product understand what accurate and compliant looks like through clear published guidance that shortens the path to yes
Review new processes, process changes, commercial models, and exceptions against policy and control requirements, with clear decision rights, service levels, and rationale that stay consistent across regions, entities, and channels
Build compliance into new products, channels, commercial models, and regions by joining at intake rather than at the end
Own O2C policies, control ownership, and segregation of duties
Partner with Internal Audit, external auditors, Revenue Accounting, Tax, and Legal so audit cycles run smoothly, and resolve findings at the root cause
Perform independent review activities, including month-end close reviews, so operations teams can focus on execution while independence is preserved
Create reusable, pre-approved process patterns and guardrails so teams can move quickly without a bespoke review every time, harmonizing globally and localizing only where statute requires
Work with Billing Engineering, GTM Systems, and Business Technology to build controls and accuracy checks into the systems themselves, so quality scales with volume
Deploy AI and automation for exception detection, reconciliation, anomaly detection, and evidence collection
Minimum qualifications
Hands-on experience designing and running audit, quality, or revenue assurance programs within order-to-cash, billing operations, or quote-to-cash
Working knowledge of revenue recognition (ASC 606) and experience partnering with internal and external auditors
Experience with contracting systems, billing platforms, or ERP systems (for example Salesforce, Stripe, or Workday Financials)
Proficiency with SQL or similar tools for analyzing and testing transactional data
Experience using automation or AI for monitoring, testing, or reporting
Preferred qualifications
10+ years of progressive experience in revenue operations, billing operations, revenue assurance, finance operations, or internal controls within order-to-cash at a public company
A track record of simplifying processes, with concrete examples of steps or controls you removed while improving accuracy or strengthening the control environment
A degree in Accounting, Finance, Business, Engineering, or a related field
CPA, CIA, CISA, or CRISC certification, or Lean Six Sigma or PMP certification
Experience building or scaling a SOX program, including readiness for public-company reporting requirements
Experience with global, multi-entity operations, including statutory invoicing and tax considerations
Experience serving both B2C and B2B customers, especially with consumption-based and subscription billing models through to collections
Experience working with go-to-market, deal desk, and revenue operations organizations
Strong cross-functional influence and clear communication about issues and decisions
Understanding of AI industry business models and enterprise customer needs
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$230,000
—
$300,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Kyiv, Ukraine; Global
Workplace: Remote
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HOLYWATER TECH https://holywater.tech/ — це технологічна компанія, яка створює розважальні продукти на перетині людської творчості та штучного інтелекту. Вони є прикладами ШІ-нативних платформ, що переосмислюють способи сторітелінгу та дають змогу будь-кому стати творцем. Екосистема продуктів HOLYWATER TECH включає:
→ My Drama https://apps.apple.com/us/app/my-drama-watch-shorts-movies/id6498713494 — стримінгову платформу вертикальних серіалів, №1 серед європейських та американських компаній у ніші
→ My Passion https://apps.apple.com/us/app/my-passion-romance-books/id1568149521 — цифрову бібліотеку книг №1 у понад 10 країнах світу
→ My Muse https://apps.apple.com/ua/app/my-muse-audiobooks-stories/id6738098034 — платформу ШІ-генерованих серіалів, що відкриває нову еру сторітелінгу
___________________________________________________________________________
HOLYWATER TECH СЬОГОДНІ — ЦЕ:
- понад 100+ млн завантажень застосунків
- стратегічне партнерство з FOX Entertainment
- х2 рази — щорічне зростання компанії за 2024-2025 роки
- 30+ міжнародних нагород, зокрема Muse Creative, W3, Telly, Runway AI Film Festival, Lovie
- понад 100 млн годин переглянутого та прочитаного користувачами контенту
- провідні позиції у своїх нішах на ринках США та Європи
___________________________________________________________________________
Ми шукаємо Content Operations Manager, який забезпечить безперебійну роботу контентної команди: від стану баз даних і релізів до процесів, звітності та автоматизацій. Це роль на стику контенту, процесів і інструментів — для людини, яка любить порядок у даних, бачить болтнеки і закриває їх системно, а не вручну.
ТВОЯ МІСІЯ:
- Підтримувати актуальність, цілісність і коректність даних; оптимізувати структуру баз і процеси роботи з ними.
- Підтримувати суміжні команди з питань контенту, вирішувати операційні запити, координувати команди та усувати блокери.
- Координувати підготовку й публікацію контенту, контролювати готовність матеріалів, дедлайни та коректність релізів.
- Планувати, пріоритизувати й відстежувати задачі контентної команди, контролювати дедлайни та залежності — без прямого управління людьми.
- Збирати, систематизувати й аналізувати дані, готувати регулярні та ситуативні звіти, забезпечувати прозорість ключових операційних показників.
- Створювати й актуалізувати інструкції, чеклісти та стандарти роботи, систематизувати операційні знання.
- Виявляти ботлнеки, скорочувати ручні операції, вдосконалювати внутрішні інструменти та впроваджувати автоматизації.
- Швидко перебудовувати воркфлоу під зміну пріоритетів, запуск нових ініціатив і розвиток продукту.
___________________________________________________________________________
ДЛЯ ЦЬОГО ЗНАДОБЛЯТЬСЯ ТАКІ НАВИЧКИ ТА ДОСВІД:
- від 2+ років досвіду на позиції Content Operations Manager/Project Manager/Operations Manager
- Впевнено працюєш з Notion, Airtable, Coda, Rowy або аналогами; розумієш реляційну структуру, зв’язки між таблицями, типи даних і принципи організації інформації.
- Маєш досвід побудови workflows з нуля, аудиту наявних процесів, пошуку ботлнеків, стандартизації та впровадження змін.
- Практично працюєш з no-code/low-code інструментами, інтеграціями, API та AI-інструментами для автоматизації рутини.
- Вмієш планувати, пріоритизувати й координувати задачі, керувати дедлайнами, залежностями та міжфункціональними процесами; володієш Notion, Jira, Asana або аналогами.
- Впевнено володієш Google Sheets/Excel (формули, зведені таблиці, обробка даних), маєш досвід побудови операційної звітності та відстеження KPI.
- Створюєш і підтримуєш SOP, інструкції та чеклісти для складних операційних процесів.
БУДЕ ПЕРЕВАГОЮ:
- Базове знання SQL, JavaScript/Google Apps Script, досвід з REST API та Firebase для складніших інтеграцій і автоматизацій.
- Досвід з CMS, розуміння контентних пайплайнів, управління метаданими, локалізаціями та публікацією цифрового чи відеоконтенту.
- Досвід створення кастомних адмінпанелей, операційних дашбордів і внутрішніх систем на low-code/no-code платформах.
ТОБІ ПІДІЙДЕ ЦЯ РОЛЬ, ЯКЩО ТИ:
- Мислиш системно: бачиш процес цілком і помічаєш, де він ламається.
- Автоматизуєш рутину замість того, щоб робити її вручну.
- Спокійно працюєш у швидкій динаміці й легко перебудовуєшся під нові пріоритети.
- Впливаєш на результат через координацію та домовленості.
___________________________________________________________________________
ЩО ОТРИМАЄШ ВІД НАС:
- Швидке професійне зростання. Ми будуємо середовище, де розвиток — норма: лекції, бібліотеки, хакатони, школи. Компенсуємо профільне навчання й вивчення будь-якої мови, зокрема української.
- Формат роботи на твій вибір. Можеш працювати вдома, в офісі на київському Подолі чи у Львові (генератори, укриття, обіди, снеки — all inclusive), або ж за кордоном — маємо кілька офісів і там.
- Техніку та сервіси. Все, що треба для роботи.
- Відпочинок. 20 днів відпустки + на офіційні свята та безлімітні лікарняні.
- Турботу про тіло та менталку. Компенсуємо спорт, медстрахування в Україні (після випробувального), послуги корпоративного лікаря і підтримку ментального здоров’я&
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ЧОМУ З НАМИ КЛАСНО?
- Реальний вплив. Твої рішення впливають на 100+ млн користувачів — їхній досвід, емоції та час, який вони проводять у продукті.
- Жива культура. Ми створюємо середовище, де можна експериментувати й пробувати щось нове. Середня оцінка відповіді на питання «Наскільки тобі подобається працювати в HOLYWATER?» за результатами eNPS — 9,23/10.
- Автономність. Ми довіряємо рішенням команди: мінімум мікроменеджменту, максимум простору для ініціативи й впливу.
- Сильні люди поруч. Ми постійно челенджимо статус-кво та досягаємо нових вершин. Думати інакше й прагнути більшого — тут це підтримають.
Можливо, це — твій шанс стати нашим наступним big name?
___________________________________________________________________________
ХОЧЕШ БІЛЬШЕ ПРО HOLYWATER TECH? ЧЕКНИ ЦЕ:
Як працює HOLYWATER TECH — на Vector Media https://vctr.media/ua/vid-banochki-svyatoyi-vodi-zi-lvova-do-ugodi-z-fox-entertainment-yak-praczyuye-holywater-startap-yakij-buduye-netflix-dlya-vertikalnogo-video-318305/
Інтерв’ю со-CEO Богдана Несвіта https://www.linkedin.com/in/bogdannesvit/ про партнерство FOX Entertainment для Forbes https://forbes.ua/innovations/maemo-60-mln-koristuvachiv-i-rostemo-duzhe-shvidko-ukrainska-holywater-znimatime-vertikalni-seriali-z-amerikanskoyu-fox-yak-vona-zaluchila-takogo-partnera-intervyu-25102025-33594
Як ми створюємо вертикальні серіали — у подкасті на DOU https://youtu.be/E5nKjr605vs?si=eHKKN6MhQrbEzi8k
Про вертикальні серіали, які змінюють індустрію — у Детектор медіа https://detector.media/mediumy/article/248303/2026-03-13-vid-tiktok-do-gollivudu-prodyuserka-holywater-tech-pro-vertykalni-serialy-yaki-zminyuyut-industriyu/
Наші Instagram https://www.instagram.com/holywater.tech/ та LinkedIn https://www.linkedin.com/company/holywater/?viewAsMember=true — щоб бути в курсі всього, що в нас відбувається
Хочеш творити історію разом із нами в HOLYWATER TECH?
Відгукнися на вакансію!
Location: Tallinn; Barcelona
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Checkout.com http://Checkout.com is seeking a detail-oriented Specialist to join our growing Issuing Operations team based in Tallinn.
As a Specialist, you will be a key engine behind our client go-lives and operational stability. You will focus on making production-grade changes and configurations, managing technical administration, documenting and creating operational processes, and running small implementation projects to support our growing customer base.
What you will be doing:
- Production Configurations & Go-Lives: Execute production-grade changes, system configurations, and data entry required to bring client card programs live cleanly and accurately.
- Process Documentation & Creation: Document existing operational workflows, identify opportunities for process improvement, and author net-new processes to standardize and streamline team operations.
- Small Project Execution: Lead and run small projects, supporting client onboarding milestones and internal operational initiatives from start to finish.
- Operational Readiness & Administration: Manage core administrative workflows, keep internal systems updated, and prepare documentation so support and operational teams are ready for client handovers.
- Cross-Functional Coordination: Collaborate closely with internal stakeholders, including Product, Engineering, Risk, and Support, to track task progress and resolve day-to-day configuration blockers.
About You:
- Experience: 1–3 years of experience in operations, technical administration, or project delivery.
- Domain Knowledge: Background in Card Issuing is strongly preferred. Experience in Acquiring or the broader Payments / Fintech industry is also highly valued.
- System & Configuration Aptitude: Comfortable working directly within technical systems and administrative portals to make accurate, production-grade updates and configurations.
- Process Discipline & Documentation: Strong ability to create clear, organized documentation and build structured, repeatable workflows from scratch.
- Detail-Oriented & Organized: High attention to detail with the ability to manage task-level administrative work while balancing competing priorities.
- Problem Solver: A proactive mindset aimed at identifying process bottlenecks and taking ownership of practical solutions.
- Communication: Clear written and verbal communication skills in English to collaborate effectively with cross-functional internal teams.
If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: United States; New York; Los Angeles; Boston; San Francisco; Washington, D.C.
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We’re looking for someone to join our team in Revenue Strategy & Operations and play a key role in scaling our go-to-market operations. This role is at the intersection of technical problem-solving and operational excellence, focusing on building and maintaining tools, automations, and dashboards that empower our sales, data, and product teams to execute with precision.
As part of the Revenue Operations team, you'll collaborate across functions to design and implement systems that streamline sales processes, enhance decision-making, and drive growth. The GTM Strategy and Operations team operates as strategic advisors to key cross-functional partners, podded by functional area (pre- vs. post-sale) to drive revenue acceleration, insights, and business growth. This is an exciting opportunity to bring technical and analytical expertise to a fast-paced, impactful environment.
Each Revenue Strategy & Operations team member serves as a dedicated partner to a specific go-to-market function, whether that's SDRs, AEs, Partnerships, or Account Management.
In this role, you will be responsible for:
- E2E Process Management - Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption.
- Cross-Functional Collaboration - Collaborate with cross-functional teams to drive initiatives that enhance revenue generation and operational effectiveness.
- Leadership Partnership - Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting.
- Experimentation - Develop and test new ideas, workflows, and sources that improve critical levers within each functional area.
- Data-Driven Strategy - Oversee analytics and performance analyses across their associated functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement.
- Reporting & Analytics - Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance.
Who you are
We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:
- Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.
- Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.
- Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.
- Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
- Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.
What you bring
- 4+ years of Revenue Operations at high-growth technology companies
- Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution.
- Can break complex problems into smaller, actionable solution steps
- Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma)
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Highly adaptable, with a proactive approach to problem-solving and process improvement.
- Strong coachability and willingness to learn and adapt to new challenges.
What we offer
- High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!)
- Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.
- Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: sousse, Tunisia
Workplace: on-site
Transport Specialist
Location: Sousse
VEO Worldwide Services est un fournisseur de services B2B, qui développe son activité dans l’Europe de l’Est depuis 20 ans.
Nous disposons d’une base de connaissances immense, construite pendant ces 20 ans de présence de VEO dans l’Europe Centrale et de l’Est. Elle est là pour être utilisée. Vous n’avez besoin que de volonté pour y aboutir. On ne peut pas vous aider par rapport à cette volonté, mais pour le reste… Oui, nous pouvons le faire !
Vous êtes une personne rigoureuse et communicative, attentive aux détails ? Vous aimez bien travailler avec les chiffres ? Nous vous encourageons à postuler.
Nous cherchons actuellement un Transport Specialist.
Vos principales missions seront :
Contacter les fournisseurs de fret en Europe par téléphone et par e-mail afin d'assurer la fourniture permanente de plates-formes logistiques et d'obtenir les informations logistiques nécessaires à l'organisation du transport;
Fixer les dates et heures de livraison aux plateformes de destination par téléphone et par courriel;
Informer le service Achats et Marketing (au nom du client) des commandes bloquées;
Communiquer des devis de transport à la demande du département marketing (au nom du client);
Organiser le transport des marchandises des fournisseurs en Europe vers les plateformes logistiques et suivre les commandes jusqu'à la réception des marchandises;
Contacter les transporteurs actuels et nouveaux afin d'identifier la meilleure solution de transport en termes de délais et de coûts de transport;
Contacter de nouveaux transporteurs spécialisés dans le transport groupé/camion complet/réfrigéré et les itinéraires spécifiques;
Communiquer les informations nécessaires au responsable afin de valider les factures de transport, les palettes et de résoudre les litiges avec les transporteurs;
Assurer le transfert des tâches et des connaissances pour la rédaction des procédures de travail au sein du département;
Recueillir et synthétiser les données préliminaires pour la préparation de rapports spécifiques;
Participer au processus d'amélioration des processus et des flux au sein du département dans le but de rationaliser les activités en cours;
Etre responsable du respect des règles juridiques relatives au secret et à la confidentialité des données et des informations.
Conditions:
Niveau académique : enseignement supérieur.
Langues étrangères :
Français - niveau B2
;
Anglais - niveau B2
;
-Connaissance d'autres langues telles que l'Allemand/Espagnol/Italien - niveau C1 est un atout
Compétences techniques: Microsoft Office (Excel, Word, Power Point), Outlook Mail.
Programmes utilisés: SAP, TMS.
Expérience:
Au moins 2 à 3 ans d'expérience dans les domaines de la logistique, du transport et de service client.
Compétences clés
Excellentes aptitudes en communication, diplomatie et négociation.
Sens de l’organisation, gestion des priorités et respect des délais.
Orientation résultats, persévérance et sens des responsabilités.
Capacité d’analyse, de synthèse et forte attention aux détails.
Aptitude à résoudre les problèmes et à proposer des solutions innovantes.
Adaptabilité, gestion du stress et maîtrise des émotions.
Collaboration efficace avec les clients, fournisseurs et partenaires.
Engagement dans l’amélioration continue des processus et des performances.
Compétences en recrutement, accompagnement et développement des talents.
Avantages:
• De réelles opportunités de développement de carrière dans un environnement professionnel, avec une équipe dynamique et performante ;
• Package salarial attractif.