Вакансии

Location: London; Spain; United States; Poland; United Kingdom Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role ElevenLabs is building the most advanced AI audio platform in the world. Millions of creators, developers, and businesses use our products, and our website is one of the company’s most important sources of new users and subscriptions. We are looking for a Growth Engineer to work at the intersection of engineering, product, data, and business. You will build and optimize the experiences that help users discover ElevenLabs, understand its value, and become active customers. This is a highly autonomous role focused on measurable outcomes. You will identify growth opportunities, form hypotheses, build and launch experiments, analyze the results, and decide what to do next. You will work across conversion-rate optimization, organic search, programmatic pages, onboarding, web performance, and experimentation infrastructure. Organic search and our website are major drivers of new signups and subscriptions at ElevenLabs. Engineers on this team have the opportunity to generate significant business impact through rapid experimentation, improvements to high-traffic pages, and systems that scale successful ideas across thousands or millions of search intents. The right person is a strong product-minded engineer who enjoys moving quickly, working with data, and owning problems from initial idea through implementation and measurable impact. You should be equally comfortable analyzing a funnel, discussing an experiment with design, building the solution, and evaluating whether it worked. What you will do - Identify and build opportunities to improve acquisition, activation, conversion, retention, and revenue - Own growth experiments from hypothesis through implementation, instrumentation, launch, analysis, and iteration - Build and improve high-traffic product pages, landing pages, onboarding experiences, and programmatic page systems - Improve technical SEO, crawlability, structured data, internal linking, page quality, and website performance - Collaborate with design, SEO, product, data, marketing, and frontend engineering to turn successful experiments into scalable systems Requirements - Strong experience building production web applications using React, TypeScript, and modern web technologies - Experience independently taking projects from an initial idea through launch and measurable impact - Strong product judgment, with the ability to identify friction, form hypotheses, and prioritize opportunities - Experience working with analytics, funnels, experimentation, SQL, and product or business metrics - Comfortable operating with high autonomy, shipping quickly, and collaborating across engineering, design, product, data, and marketing Bonus - Experience working as a Growth Engineer, Product Engineer, startup founder, or early-stage engineer - Experience building programmatic SEO systems or scaling large numbers of landing pages - Experience with technical SEO, experimentation platforms, feature flags, or A/B testing - Experience improving onboarding, activation, monetization, referral, or sharing flows - A portfolio of side projects, products, automations, or experiments you have launched Growth potential We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role: - Own a major acquisition, activation, or monetization area across ElevenLabs - Lead the strategy and technical direction for organic growth, conversion, or experimentation - Build and lead a larger Growth Engineering function - Expand into broader product engineering or growth leadership - Take ownership of company-level growth metrics and cross-functional growth initiatives Location This role is remote and can be executed from the US East Coast or Europe, with sufficient working-hour overlap with the broader team. You may also work from one of our offices, including London, New York, Madrid, Warsaw, and other ElevenLabs locations. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Tallinn, Estonia Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job The Strategic Sourcing Analyst is a role responsible for driving end-to-end sourcing events, commercial negotiations, and contract structuring across key technology spend categories, including IT infrastructure, software, IT services, and staffing agencies. In this role, you will act as a trusted advisor to internal stakeholders, owning the entire sourcing lifecycle from initial market analysis and RFP execution to final contract drafting and vendor onboarding, ensuring optimal value and mitigated risk for the business. “Negotiates high-value tech contracts and ensures we only pay for delivered results” Responsibilities Lead single-source negotiations and competitive RFPs across multiple technology and services spend categories. Negotiate and secure favorable tier discounts, pricing models, and commercial terms with key technology and service vendors. Structure complex Statements of Work (SOWs), ensuring that agency fee disbursements are strictly tied to measurable delivery milestones and performance metrics. Standardize contractor rate cards and implement labor caps across all staff augmentation and external consulting engagements. Conduct comprehensive market analysis to inform sourcing strategies and benchmark pricing. Draft, review, and refine contract terms in close collaboration with Legal, Security, and Finance teams. Build and maintain strong relationships with internal stakeholders, aligning sourcing strategies with broader organizational goals. 5+ years of proven experience in strategic sourcing, procurement, or vendor management, with specific expertise in technology categories (Cloud, SaaS, IT Services, Staffing). Exceptional negotiation skills with a history of driving cost savings and favorable commercial terms. Deep understanding of contract structures, particularly in milestone-based SOWs and standardized labor rate cards. Strong analytical skills to evaluate market trends, pricing models, and total cost of ownership. Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams in a fast-paced, remote-first environment. Comfortable managing end-to-end sourcing processes without relying on heavy, legacy ERP systems. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Zagreb, Croatia Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job The Strategic Sourcing Analyst is a role responsible for driving end-to-end sourcing events, commercial negotiations, and contract structuring across key technology spend categories, including IT infrastructure, software, IT services, and staffing agencies. In this role, you will act as a trusted advisor to internal stakeholders, owning the entire sourcing lifecycle from initial market analysis and RFP execution to final contract drafting and vendor onboarding, ensuring optimal value and mitigated risk for the business. “Negotiates high-value tech contracts and ensures we only pay for delivered results” Responsibilities Lead single-source negotiations and competitive RFPs across multiple technology and services spend categories. Negotiate and secure favorable tier discounts, pricing models, and commercial terms with key technology and service vendors. Structure complex Statements of Work (SOWs), ensuring that agency fee disbursements are strictly tied to measurable delivery milestones and performance metrics. Standardize contractor rate cards and implement labor caps across all staff augmentation and external consulting engagements. Conduct comprehensive market analysis to inform sourcing strategies and benchmark pricing. Draft, review, and refine contract terms in close collaboration with Legal, Security, and Finance teams. Build and maintain strong relationships with internal stakeholders, aligning sourcing strategies with broader organizational goals. 5+ years of proven experience in strategic sourcing, procurement, or vendor management, with specific expertise in technology categories (Cloud, SaaS, IT Services, Staffing). Exceptional negotiation skills with a history of driving cost savings and favorable commercial terms. Deep understanding of contract structures, particularly in milestone-based SOWs and standardized labor rate cards. Strong analytical skills to evaluate market trends, pricing models, and total cost of ownership. Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams in a fast-paced, remote-first environment. Comfortable managing end-to-end sourcing processes without relying on heavy, legacy ERP systems. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Rome, Italy Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job The Strategic Sourcing Analyst is a role responsible for driving end-to-end sourcing events, commercial negotiations, and contract structuring across key technology spend categories, including IT infrastructure, software, IT services, and staffing agencies. In this role, you will act as a trusted advisor to internal stakeholders, owning the entire sourcing lifecycle from initial market analysis and RFP execution to final contract drafting and vendor onboarding, ensuring optimal value and mitigated risk for the business. “Negotiates high-value tech contracts and ensures we only pay for delivered results” Responsibilities Lead single-source negotiations and competitive RFPs across multiple technology and services spend categories. Negotiate and secure favorable tier discounts, pricing models, and commercial terms with key technology and service vendors. Structure complex Statements of Work (SOWs), ensuring that agency fee disbursements are strictly tied to measurable delivery milestones and performance metrics. Standardize contractor rate cards and implement labor caps across all staff augmentation and external consulting engagements. Conduct comprehensive market analysis to inform sourcing strategies and benchmark pricing. Draft, review, and refine contract terms in close collaboration with Legal, Security, and Finance teams. Build and maintain strong relationships with internal stakeholders, aligning sourcing strategies with broader organizational goals. 5+ years of proven experience in strategic sourcing, procurement, or vendor management, with specific expertise in technology categories (Cloud, SaaS, IT Services, Staffing). Exceptional negotiation skills with a history of driving cost savings and favorable commercial terms. Deep understanding of contract structures, particularly in milestone-based SOWs and standardized labor rate cards. Strong analytical skills to evaluate market trends, pricing models, and total cost of ownership. Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams in a fast-paced, remote-first environment. Comfortable managing end-to-end sourcing processes without relying on heavy, legacy ERP systems. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: Milano, Italy Workplace: remote Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job The Strategic Sourcing Analyst is a role responsible for driving end-to-end sourcing events, commercial negotiations, and contract structuring across key technology spend categories, including IT infrastructure, software, IT services, and staffing agencies. In this role, you will act as a trusted advisor to internal stakeholders, owning the entire sourcing lifecycle from initial market analysis and RFP execution to final contract drafting and vendor onboarding, ensuring optimal value and mitigated risk for the business. “Negotiates high-value tech contracts and ensures we only pay for delivered results” Responsibilities Lead single-source negotiations and competitive RFPs across multiple technology and services spend categories. Negotiate and secure favorable tier discounts, pricing models, and commercial terms with key technology and service vendors. Structure complex Statements of Work (SOWs), ensuring that agency fee disbursements are strictly tied to measurable delivery milestones and performance metrics. Standardize contractor rate cards and implement labor caps across all staff augmentation and external consulting engagements. Conduct comprehensive market analysis to inform sourcing strategies and benchmark pricing. Draft, review, and refine contract terms in close collaboration with Legal, Security, and Finance teams. Build and maintain strong relationships with internal stakeholders, aligning sourcing strategies with broader organizational goals. 5+ years of proven experience in strategic sourcing, procurement, or vendor management, with specific expertise in technology categories (Cloud, SaaS, IT Services, Staffing). Exceptional negotiation skills with a history of driving cost savings and favorable commercial terms. Deep understanding of contract structures, particularly in milestone-based SOWs and standardized labor rate cards. Strong analytical skills to evaluate market trends, pricing models, and total cost of ownership. Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams in a fast-paced, remote-first environment. Comfortable managing end-to-end sourcing processes without relying on heavy, legacy ERP systems. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/ Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Location: United States of America What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Director, Product Marketing Location: Remote US Compensation Range: $180,000 to $210,000 base plus bonus and equity What You’ll Do: As the Principal Product Marketing Manager for the Huntress In-house IT and Security (IIS) segment, the lean IT and security teams at small and midsized organizations who are expected to protect everything with a handful of people (or sometimes just one). Our existing product-aligned PMMs define what each product does and why it matters. You take that work the last mile, creating next-level narratives, new content, and enablement that resonate with your segment so that marketing, sales, and channel partners can have more relevant conversations and close more business, faster. You are Outcome-Obsessed, connecting messaging, enablement, and demand programs to measurable business results. You bring Perfect Imperfection to research and go-to-market work by acting on useful insight, learning quickly, and sharpening the IIS motion each quarter. Candor guides how you work across teams, giving you the confidence to make recommendations, hold a point of view, and push back constructively. Responsibilities: Own IIS segment positioning, value propositions, message architecture, proof points, and a repeatable bill of materials across the personas and key industries of your segment. Conduct ongoing research and analysis to improve the IIS motion, including representing the voice of IIS buyers and their needs in product launch and roadmap conversations. Partner with Product Marketing peers to adapt portfolio and platform content for IIS audiences and key industries. Partner with Campaigns and Growth Marketing to turn audience insight into demand programs, nurture streams, outreach, livestreams, buyer guides, verticalized content, comparison content, business-case tools, demo narratives, and other mid- and bottom-funnel assets. Equip SDRs, AEs, and Customer Account Managers with talk tracks, discovery questions, objection handling, content, and enablement. Support the Channel team with vertical-specific content, battle cards, and the core narratives used to train VARs and distributors, working alongside Channel SEs. Work with our Microsoft alliance team to develop and refine the partnership story and related content, including how Huntress helps customers get more value from their Microsoft licensing. Use AI to orchestrate repeatable workflows for market and buyer analysis, research, and content development, thoughtfully validating outputs for accuracy, relevance, and quality. What You Bring To The Team: You have 6+ years of product marketing experience, including 3+ years in B2B cybersecurity software, with measurable results you can show. You have experience marketing and selling to in-house IT and security buyers, with experience serving small and midsized businesses preferred. You bring a buyer-centric mindset and naturally frame messages around pain points, buying triggers, personas, decision-making, and outcomes. You can turn complex technical ideas into clear, compelling narratives for both business decision makers and technical practitioners. You have partnered hands-on with Campaigns or Growth Marketing teams to create programs, nurture streams, and content that contributed to pipeline. You have experience working with sales and channel partners, including VARs and distributors. You collaborate effectively, hold a clear point of view, balance competing stakeholders, push back constructively, and move comfortably between strategy and hands-on execution. You can orchestrate AI-supported workflows for research, analysis, and writing, while applying sound judgment to validate and improve the output. What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Daily Responsibilities Independently craft, edit, and iterate on high-visibility promotional assets, including cinematic trailers, teasers, gameplay reveals, dev diaries, behind-the-scenes content, and paid media, shaping narrative structure, pacing, rhythm, and emotional impact.

Location: New Delhi ROLE HIGHLIGHTS: - Security Officer - Location: New Delhi, India - Department: ICEYE, India - Reports to: CEO, ICEYE India - Employment type: Permanent - Workplace model: Office - Employment is subject to applicable security screening. Appointment as CCSO under SMLDI 2025 is subject to Indian citizenship, police verification, DDP vetting (repeated every three years) and an Official Secrets Act undertaking. Start date depends on government vetting. WHY THIS ROLE MATTERS:   As the Security Officer, you’ll build ICEYE India’s security function from the ground up and serve as our appointed Company Chief Security Officer under India’s Security Manual for Licensed Defence Industries (SMLDI 2025). Your work allows ICEYE India to operate as a licensed defence company, pass government inspections and take part in classified programmes. You’ll also be the CEO’s trusted advisor on all security matters.   WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.   ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.   ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.   Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES   - Own the roadmap that makes ICEYE India an audit-ready, licensed defence company, including the industrial licence and Ministry of Home Affairs (MHA) security clearance - Act as ICEYE India’s appointed Company Chief Security Officer, representing us with the Department of Defence Production (DDP), the MHA and other authorities, and leading every inspection and audit - Build the security framework with the group security team: policies, SOPs, secure areas, classified document registry and the audit trail inspectors expect - Set up and run personnel security: police verification, government vetting, Official Secrets Act undertakings and re-verification cycles - Lead cyber security accreditation as Cyber Information Security Officer under SMLDI Chapter 7, including CERT-In reporting and protection of ICEYE group information held in India - Manage export-control compliance, data exchange with the ICEYE group and foreign-national visits - Translate security requirements into practice for the business, from classified RFPs and contract clauses to customer and IN-SPACe requirements - Prepare and rehearse incident-response and crisis playbooks with Legal and group security   WHAT WE’RE LOOKING FOR Must haves: - Indian citizen, eligible for appointment and positive vetting as Company Chief Security Officer (before appointment and every three years) - Former officer of the Armed Forces, a Central Armed Police Force or the Police, with no adverse remarks in your release certificate - Hands-on knowledge of the Official Secrets Act 1923, the MHA security instructions and SMLDI 2025 - Track record as a security officer in a defence, intelligence, aerospace or critical-infrastructure organisation in India, including taking an organisation from uncleared to cleared at least once - Established working relationships with the DDP, the MHA and other national security authorities - Working knowledge of IT security accreditation for classified systems (SMLDI Chapter 7, CERT-In, NCIIPC) - Fluent Hindi and English   Nice to haves: - Familiarity with NATO, EU or US classified-information frameworks - Working knowledge of India’s export-control regime (SCOMET, DGFT) and IN-SPACe authorisation conditions - Experience in a foreign-owned Indian entity   APPLICATION PROCESS - Intro conversation with Talent Acquisition (30 min) - Hiring manager interview with the CEO, ICEYE India (60 min) - Technical case: a take-home roadmap exercise showing how you would get from the current state to the highest target classification level, covering facility, personnel and IT approval. You will present and defend it to ICEYE’s Chief Security Officer (3 x 45 min) - Cross-functional discussion with colleagues from Operations and Legal/Compliance if required. WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. As Director, US Operations, you will lead operations for Payward’s US equities business: our registered broker-dealer, Kraken Securities LLC, and the operations behind traditional stocks as well as xStocks, our tokenized equities product. You will own the trade operating model, the end-to-end order and settlement flow, cash flows, corporate actions, reconciliations, and regulatory readiness across the business. This is a hands-on leadership role in a regulated entity. You will be a registered principal of Kraken Securities LLC, named on Form BD, and accountable for the operational side of the firm’s regulatory obligations. It extends well beyond day-to-day management and requires genuine fluency in both traditional market plumbing and the operational realities of a digital-asset business. You will stay close to company strategy and cross-functional initiatives so the global executive team’s goals translate into clear operating priorities. As a trusted partner, you will work across Compliance, Legal, Finance, Product, Engineering, and Marketing to drive key initiatives forward, and build the team that scales the business as the firm grows. The opportunity - Own the end-to-end order flow for US equities, from inception through clearing and settlement, including reconciliation, corporate actions, and exception management - Own xStocks operations: token issuance and redemption, inventory and liquidity management, movement of client and firm assets, and settlement across exchange, custodian, and on-chain venues - Serve as a named principal of Kraken Securities LLC and act as an operational control point — including dual-approval (“four eyes”) sign-off on transactions and asset movements, with coverage across time zones - Design and implement the operating model for Kraken Securities and xStocks, aligned to strategic goals - Build and run the operating systems for the business — policies, written supervisory procedures, controls, books and records, business continuity, and KPIs — and translate C-suite goals into clear targets for each business unit - Own launch readiness for new products and markets: prepare systems, policies and procedures, and test them end to end with our clearing firm, custodians, exchange partners and R&D teams to ensure compliance with US regulations - Partner with Finance on financial controls around bank payments, customer funds and reserve requirements - Ensure desk coverage and settlement/ reconciliation controls and man power in place to support 24X5 and transitioning to 24x7 - Own vendor and partner operations — clearing, custody, market data, liquidity providers and technology vendors — including onboarding, SLAs and ongoing oversight - Own severity-1 operational escalation and incident response for the US entities, including root-cause review and remediation - Set performance targets, monitor progress, and report KPIs and costs transparently to leadership - Hire and develop a high-performing operations team, build the licensing bench and succession plan, and build the organizational structure to scale - Partner with functional leaders across Marketing, Compliance, Product, Engineering, and Operations to keep initiatives aligned and moving - Contribute to strategy and growth planning to help build a sustainable business - Support functions such as HR and IT in building procedures that link to corporate strategy What you bring - 12+ years of experience in brokerage or fintech operations, and/or at an operations consulting firm, including time inside a FINRA-registered broker-dealer - Experience in crypto, brokerage, advisory, fintech, or another highly regulated industry - In-depth knowledge of traditional financial markets — execution, clearing, settlement, custody, margin, securities lending, and corporate actions - Working understanding of digital assets and tokenized securities, including custody models, on-chain settlement, and the operational controls they demand - Direct experience operating under SEC and FINRA rules — books and records, supervisory procedures, trade reporting, and examination response - Experience standing up or scaling operations for a new regulated product or entity, including launch readiness and regulatory approval processes - A proven record of defining structured approaches to solve complex challenges - End-to-end understanding of company value drivers and a strong working understanding of business analytics - Experience hiring, managing, and developing operations teams - Exceptional judgment and the executive presence to work comfortably with C-suite leaders, regulators, and external partners - Required at hire, or within an agreed window from start date: FINRA Series 7 (General Securities Representative), Series 99 (Operations Professional) and Series 24 (General Securities Principal) - Preferred: Series 27 or 28 (Financial and Operations Principal) - Also valued: Series 57 (Securities Trader) and Series 4 (options principal), or willingness to obtain them — these strengthen our principal coverage across trading and options - Must be eligible for registration and disclosure on Form BD, and comfortable carrying named-principal responsibility in a regulated entity - Series 63 / 65 / 66 as required by state registration     Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on X https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: Poland Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client An international transportation technology company focused on building scalable digital solutions for modern rail operations. The organization develops internal platforms and automation tools that improve operational efficiency, support business growth, and streamline complex processes in a fast-paced environment. Tech Stack Kotlin, Native Android Development, Jetpack Compose, Coroutines, MVVM, Clean Architecture, Kotlin Multiplatform (KMP), GraphQL, REST APIs, Firebase Remote Config, Crashlytics, Dagger/Hilt, Espresso, Robolectric, JUnit, GitLab CI/CD, Fastlane What You’ll Do Design, develop, and maintain high-quality native Android applications Contribute to the architectural foundations of a major transformation of client-facing mobile applications Design and implement scalable, maintainable, and testable mobile solutions Drive technical improvements and contribute to architecture decisions Collaborate closely with iOS, Backend, and cross-functional teams Explore and contribute to Kotlin Multiplatform initiatives Optimize application performance, scalability, and user experience Ensure high engineering quality through testing and code reviews Mentor and support other engineers within the team Contribute to technical documentation and development best practices What You Bring Strong senior-level expertise in native Android development and Kotlin Experience with modern Android development, including Jetpack Compose and Coroutines Strong understanding of clean, scalable, and testable mobile architecture principles Experience contributing to mobile architecture design and improvements; previous involvement in architectural decisions or initiatives is a strong plus Experience with unit, integration, and UI testing Openness and willingness to work with Kotlin Multiplatform (KMP) Interest in backend technologies and understanding how mobile applications interact with backend service Strong communication and collaboration skills Experience working in Agile environments Nice to have Hands-on experience with Kotlin Multiplatform (KMP) Previous involvement in mobile architecture design or transformation projects Experience with GraphQL or REST API integrations Knowledge of Firebase tools and mobile analytics Understanding of UI/UX principles and mobile accessibility English Level Upper-intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: Sweden - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: We’re looking for highly motivated sales executives who have strong market knowledge and enjoy building relationships with key decision makers to evangelize building secure and reliable software. Our sales team walks a mile in their customers shoes and wants our customers and prospects to see the immense value and expertise Chainguard's solutions offer. Skills/Job Requirements: Define and execute sales plans for your assigned territory Convey value prop and product differentiators to prospects and customers Forecast, meet, and exceed quota Through a combination of inbound and outbound leads, develop and manage leads funnel Manage business and track opportunities through CRM and other supporting tools Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering Understand the competitive market, being familiar with competing companies and their offerings Candidate Background: 5+ years of Enterprise Sales Experience Domain experience with one or more of the following required: Compute platforms (Kubernetes, Docker, AWS, Azure, Google Cloud), DevOps Tooling, CICD platforms (Github, Gitlab, jenkins)  and overall SDLC. Strong track record consistently overachieving sales targets Ability to learn new products and processes quickly Competitive/Driven Excellent communication skills verbal and written Team player Must be willing to travel to clients to support sales relationships (if required) Entrepreneurial – Willing to go the extra mile, strong work ethic, resourceful. Desired Qualifications: SaaS or Developer tools sales experience Startup experience A strong sales aptitude and fundamental understanding of the sales process A sound, tech-savvy business acumen and the ability to articulate a compelling value proposition in a complex and evolving business environment Ability to thrive in an agile environment with an ever-evolving set of solution About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Location: Amman, Jordan Workplace: hybrid We are seeking a high-performing, hands-on Business Development Manager to spearhead B2B client acquisition across the GCC region, primarily focusing on the UAE and Saudi Arabia (KSA). In this role, you will be responsible for driving revenue across our two primary lines of service: Outsourced Financial & Accounting Services and Corporate Language Services . You will leverage your existing executive network, build strong referral partnerships, and execute a disciplined sales strategy to connect with CFOs, Founders, General Managers, and Legal Counsel. Key Responsibilities Direct B2B Sales & Hunting: Proactively identify, prospect, and close new business opportunities within SME and mid-market companies across the UAE and KSA. Dual-Service Line Sales: Drive sales strategies for both business units: Recurring outsourced accounting and corporate finance retainers. Corporate translation, interpretation, and language solutions. Referral Channel Development: Build, maintain, and scale strategic referral networks with law firms, audit practices, corporate service providers, and business setup agencies to secure consistent client leads. Executive Relationship Management: Engage directly with senior decision-makers (CFOs, Founders, Managing Directors, Legal Counsel, and Government Buyers). Pipeline & CRM Management: Maintain rigorous CRM discipline, managing end-to-end sales pipelines, accurate forecasting, and deal execution. Regional Travel: Conduct periodic business trips to the UAE and KSA to meet prospects, attend industry events, and negotiate key accounts. Experience: 6–10 years of proven track record in B2B sales, specifically within Professional Services (Audit, Accounting, Corporate Services, Management Consulting, Legal, or Language Services). GCC Market Track Record: Demonstrated success selling to companies in the UAE and/or KSA with a deep understanding of local business practices. Executive Network: An established, active network among CFOs, GMs, Founders, and Legal/Government buyers in the region. Retainer & Partnership Experience: Proven background in selling recurring retainer models and establishing referral partner ecosystems. Languages: Native/Fluent proficiency in both Arabic and English (written and spoken) is required. Sales Mindset: A self-motivated "hunter" who thrives in a target-driven environment while maintaining top-tier professionalism and CRM discipline.

Location: Anywhere in Belgium; Anywhere in France HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ YOUR MISSION ⭐️ Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience. - Helping our members - Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. After all, we are dealing with a crucial subject — their health — and we are committed to offering them exceptional service. - Improving Alan - As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background.  We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analysing what you see, identifying areas for improvement and making suggestions on what we can do better. - Grow and learn - At Alan, we are dedicated to learn as much as we can. It's not every day that you can join a fast-growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help new members of the great healthcare team. - Pioneering - The 🇧🇪 care team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis.   ⭐️ JOIN THE 🇧🇪 CARE TEAM ⭐️  You will be a good fit for the role if you: - Have 2+ years of experience in: a customer-support role; or education; or communication - Are bilingual English + Dutch - Have a passion for caring for members, and solving their problems - Love written communication - Are comfortable with computers and technology in general - Have a very empathetic mindset - Are motivated and entrepreneurial - Have an enthusiasm for teamwork, learning and teaching   - Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t. 😉   Everything else you know is a plus! We want our team to be made up of a diversity of experiences and backgrounds. Do you want to get a glimpse of the team? ⬇️ Watch Elouiza's video or click on the name of Eva https://www.youtube.com/watch?v=ONiDgphIqII or Jules https://www.youtube.com/watch?v=FsBJqd_SsRg to hear their testimonials 👀 Good to know: - For this opportunity, we are aiming to hire full time and within the A1-B1 level range https://alan.com/en/careers/a/salary-equity. - Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan ; reach out to us to know more! 🌍 HOW WE WORK - Location: You must be legally eligible to work from Belgium or France. - Remote work: We offer remote work flexibility, but we value in-person collaboration   🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Location: Toronto, ON, Canada Workplace: OnSite This role is also advertised in French here https://jobs.ashbyhq.com/alan/6e716efd-c2eb-4dd5-8f4d-c920af9ef555. Both postings refer to the same position. _____________________________________________________________ 🎯 THE ROLE AT A GLANCE - Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate. - Salary: CA$ 87,000–106,000 per year, plus equity and benefits. - Languages: Fluent written and spoken English AND French (required). - Work authorization: You must be legally authorized to work in Canada. - Channels: Chat and email. No inbound or outbound phone support. - Hours: Flexible hours on working days (no week-ends) - Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance. _____________________________________________________________ 💙 WHY ALAN Health can't wait. Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. _____________________________________________________________ 📅 WHAT YOU WILL DO DAY TO DAY You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold: 1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email. - Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products. - Help members and business customers get the most value from their coverage. - Share insights with Product and Operations to improve our products and services. - Support new company onboardings. 2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience. - Work with a high degree of autonomy within a small team. - Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch. - Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives. - Help shape onboarding and cross-functional improvements. - Contribute to hiring and, optionally, mentor other Care team members. _____________________________________________________________ 🤖 HOW WE USE AI IN THIS ROLE AI is part of how the Care team works every day, not an add-on. You will be expected to use it to: - Structure information and prepare clear, accurate answers faster. - Speed up repetitive tasks, so you can spend your time on the conversations that need a human. - Improve the quality of your responses. - Spot where a process could be simpler or automated, and help us build that improvement. AI supports you; empathy and judgment stay yours. _____________________________________________________________ 🔍 WHAT WE ARE LOOKING FOR Must-haves - 2+ years of work experience. - Fluent in written and spoken English and French. This is mandatory. - Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office. - Legally authorized to work in Canada. You also - Have a genuine passion for helping people and solving their problems. - Have excellent communication and organizational skills, and can simplify complex topics. - Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above). - Show empathy, initiative, adaptability, and sound judgment. - Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement. - Bring a constructive, growth-oriented mindset. - Have experience mentoring or leading others, or are interested in developing these skills. Nice to have - Knowledge of the Canadian healthcare system. - Experience in Operations, Project Management, Product, or Account Management. _____________________________________________________________ 🚧 THIS ROLE MAY NOT BE FOR YOU IF… - You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change. - You prefer working fully remote. This role is in our Toronto office about four days a week. - You're looking for a phone-based role. Support is by chat and email. - You're not fluent in both English and French, or not authorized to work in Canada. - You'd rather not use AI tools as part of your daily work. _____________________________________________________________ 🎁 PERKS & BENEFITS - Competitive salary and equity. - Six weeks of vacation and flexible working hours. - Comprehensive health insurance, 100% covered by Alan for you and your family. - Lunch allowance, coffee, and snacks. - High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones. - Fully reimbursed TTC monthly pass. - 4% employer matching through our Group RRSP program. - Learning and development opportunities. - Extended parental leave. _____________________________________________________________ ⚙️ IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm. We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment. Learn more about About Alan https://alan.com/about, Careers https://alan.com/careers, our Medium https://medium.com/alan, blog https://blog.alan.com/, and Glassdoor https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm.

Location: Cardiff, London or Remote (UK) 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff/UK Remote | 💰£51,200-64,700 + equity + Incentive Awards tied to your performance + Benefits ✨ Our VAIB team⭐ Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind. 🔑You’ll play a key role by… As VAIB Strategy Manager at Monzo, you will lead and develop a high-performing team of Strategy Analysts dedicated to improving vulnerability, accessibility, inclusion, and bereavement outcomes. You will act as the bridge between overarching strategy and execution, translating business priorities into data-driven programs that deliver exceptional customer experiences. By collaborating closely with cross-functional stakeholders, you will ensure VAIB considerations are deeply embedded into all products and services while maintaining strict regulatory compliance and governance. Ultimately, you will balance empathetic people leadership with rigorous operational discipline to continuously identify emerging opportunities and drive meaningful change for our customers. Lead and Develop Talent: Coach and build a high-performing, engaged team of Strategy Analysts, driving recruitment, knowledge-sharing, and a culture of accountability that aligns with Monzo’s core values. Drive Strategy and Delivery: Translate VAIB priorities into clear, actionable projects and oversee the implementation of customer-centric treatment strategies, expertly balancing team capacity with strategic and regulatory demands. Leverage Data for Improvement: Monitor customer journeys and performance metrics, utilizing both quantitative and qualitative insights to identify emerging trends, resolve gaps, and make evidence-led recommendations with Strategy Leads. Champion Cross-Functional Collaboration: Partner seamlessly across Operations, Product, Risk, Data, and Engineering to ensure VAIB considerations are deeply embedded into wider business initiatives and customer touchpoints. Manage Risk and Governance: Work closely with Risk and Compliance partners to design, document, and operate robust controls, ensuring all team activities strictly adhere to internal governance and external regulatory expectations. Resolve Complex Escalations: Act as the primary escalation point for complex customer, operational, or regulatory issues, guiding the team through ambiguity to reach appropriate and proportionate outcomes. Lead Through Change: Own and cascade crucial business communications and leadership updates, effectively supporting stakeholders through process changes while identifying emerging opportunities for continuous improvement. 🤩 We’d love to hear from you if… You have deep subject matter expertise in vulnerability, accessibility, inclusion, and bereavement (VAIB), applying key legal and industry standards (e.g., Consumer Duty, Equality Act, WCAG) to proactively reduce barriers and champion exceptional customer outcomes. You are a values-driven leader with a proven track record of building motivated, high-performing teams through coaching, clear feedback, and a strong commitment to continuous professional development for both yourself and your team. You are highly organised and adaptable, with the ability to manage competing priorities, allocate team capacity, and translate strategic goals into structured programs of work that are successfully delivered and monitored. You can interpret customer insights and operational data to make evidence-based recommendations and sound decisions, particularly when navigating complex or ambiguous regulatory and operational challenges. You have a strong grasp of risk, governance, and control environments, paired with excellent communication skills to influence stakeholders, manage formal actions, and confidently guide your team through organisational change. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £51,200-64,700 + equity + Incentive Awards tied to your performance ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits . 🌈 The application journey has 3 key steps Recruiter call (25 minutes) Values & Behaviours Interview (60 minutes) Role Specific Interview (60 minutes) This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-REMOTE #LI-CB4 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Location: Cardiff, London or Remote (UK) 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff/UK Remote | 💰£41,300-52,250  + equity + Incentive Awards tied to your performance + Benefits ✨ Our VAIB team⭐ Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind. 🔑You’ll play a key role by... As VAIB Strategy Analyst, you will play a critical role in fulfilling Monzo's mission to make money work for everyone by driving meaningful improvements for customers requiring additional support. Working collaboratively, you will leverage data, customer insights, and operational expertise to seamlessly embed vulnerability, accessibility, inclusion, and bereavement considerations into product and service design. You will take proactive ownership of complex strategic projects and use independent judgement to navigate ambiguous escalations, shape treatment strategies, and identify emerging risks. Ultimately, you will ensure that changes deliver equitable customer outcomes while maintaining strong standards of risk management, governance, and regulatory compliance. Lead Strategic Delivery: Take ownership of complex VAIB workstreams, translating strategic priorities into clear delivery plans and driving improvements that balance customer needs, regulatory expectations, and operational goals. Drive Data-Led Improvements: Analyze quantitative data, customer feedback, and operational insights to identify systemic barriers, proactively monitor outcomes, and develop evidence-based recommendations for strategic change. Champion Cross-Functional Collaboration: Partner seamlessly across Product, Engineering, and Operations to build VAIB awareness, influence decision-making, and embed inclusive considerations into the design of customer journeys and internal processes. Navigate Complex Escalations: Act as the escalation point for complex, ambiguous customer or operational issues, applying strong independent judgement to recommend proportionate solutions when clear policy guidance is unavailable. Own Governance and Risk: Manage control requirements for all strategic changes, ensuring work is rigorously assessed, documented, and governed to support informed decision-making and mitigate regulatory risk. Coach and Build Capability: Strengthen the wider VAIB team by proactively sharing specialist knowledge, mentoring less experienced colleagues, and elevating overall analytical and strategic ways of working. 🤩 We’d love to hear from you if… You have deep subject matter expertise in VAIB and relevant legal frameworks (e.g., Consumer Duty, Equality Act, WCAG), applying this knowledge to identify systemic barriers and proactively recommend improvements to products and customer journeys. VAIB experience is preferable but we'd also love to hear from you if you have any other regulatory background. You have a proven ability to independently manage and deliver complex strategic initiatives, utilising quantitative data, customer insights, and operational feedback to investigate ambiguous challenges, resolve blockers, and implement practical solutions. You have a strong grasp of risk, governance, and assurance, paired with excellent decision-making skills to confidently navigate ambiguity, appropriately mitigate risks, and ensure complex decisions are effectively balanced and documented. You are highly skilled in stakeholder management and communication, with the ability to clearly convey sensitive information, constructively challenge existing approaches, and drive alignment across Operations, Product, Risk, Data, and Engineering. You are committed to delivering exceptional outcomes for vulnerable customers, coupled with a dedication to sharing expertise and coaching colleagues to build the overall capability and confidence of the wider team. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £41,300-52,250 ➕Incentive Awards tied to your performance. ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits . 🌈 The application journey has 3 key steps Recruiter call (25 minutes) Values & Behaviours Interview (60 minutes) Role Specific Interview (60 minutes) This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-REMOTE #LI-CB4 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Location: Dublin Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Technical Customer Experience (CX) Specialist, you will be frontline support within our global support team, reporting to a CX Manager. You’ll help legal, tax, and finance professionals at some of the world’s largest firms get the most out of Harvey, and you’ll own technical issues from first response through root cause. This isn’t a typical SaaS support role: Harvey moves fast, priorities shift often, and you’ll wear multiple hats as the product and team scale. We’re looking for someone who loves problem-solving, thrives with ambiguity, and pairs strong technical instincts with real empathy for enterprise customers. Shift schedules are being finalized and may include hours outside standard local business hours to support our global customers. Specific working hours will be discussed during the interview process and confirmed before an offer is accepted. WHAT YOU'LL DO - Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions. - Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness. - Own technical issues across topics like AI output quality, login and SSO, authentication and tokens, REST API integrations, and error logs, working each to root cause by confirming scope, ruling out configuration and environment, and knowing why a fix will work before sending it. - Investigate with Datadog (including RUM session replay), Omni, Snowflake, and Auth0, and use Claude Code and the Datadog MCP integration to get to answers faster. - Maintain a high standard of reliability and accountability, ensuring consistent coverage and follow-through during assigned shifts. - Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed. - Maintain a deep understanding of our products and services to provide knowledgeable support. - Document customer interactions and feedback to aid in continuous improvement of our services. - Work closely with other departments to resolve customer issues and contribute to the overall customer experience. - Collaborate effectively as part of a team while confidently owning and executing tasks independently. - Stay informed of new product features and updates to provide accurate and current support. - Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles. WHAT YOU HAVE - 3+ years proven experience in a technical support role, in a fast-paced environment providing “white glove” or “premium support” to large enterprise customers for AI-driven products - Exceptional empathy and a genuine desire to help and connect with customers. - Strong problem-solving skills, with the ability to think creatively and resolve complex issues. - Excellent organisational skills, capable of managing multiple tasks and priorities effectively. - Comfortable operating with ambiguity in a fast-moving environment, with a track record of taking ownership - Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner. - Understanding of APIs, and ability to explain complex API concepts to both technical and non-technical customers. - Familiarity with customer support tools and CRM systems; experience with Zendesk, Salesforce is a plus. - Ability to work collaboratively in a team environment and build positive working relationships across departments. - A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices. - Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-SH1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: London Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Technical Customer Experience (CX) Specialist, you will be frontline support within our global support team, reporting to a CX Manager. You’ll help legal, tax, and finance professionals at some of the world’s largest firms get the most out of Harvey, and you’ll own technical issues from first response through root cause. This isn’t a typical SaaS support role: Harvey moves fast, priorities shift often, and you’ll wear multiple hats as the product and team scale. We’re looking for someone who loves problem-solving, thrives with ambiguity, and pairs strong technical instincts with real empathy for enterprise customers. Shift schedules are being finalized and may include hours outside standard local business hours to support our global customers. Specific working hours will be discussed during the interview process and confirmed before an offer is accepted. WHAT YOU'LL DO - Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions. - Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness. - Own technical issues across topics like AI output quality, login and SSO, authentication and tokens, REST API integrations, and error logs, working each to root cause by confirming scope, ruling out configuration and environment, and knowing why a fix will work before sending it. - Investigate with Datadog (including RUM session replay), Omni, Snowflake, and Auth0, and use Claude Code and the Datadog MCP integration to get to answers faster. - Maintain a high standard of reliability and accountability, ensuring consistent coverage and follow-through during assigned shifts. - Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed. - Maintain a deep understanding of our products and services to provide knowledgeable support. - Document customer interactions and feedback to aid in continuous improvement of our services. - Work closely with other departments to resolve customer issues and contribute to the overall customer experience. - Collaborate effectively as part of a team while confidently owning and executing tasks independently. - Stay informed of new product features and updates to provide accurate and current support. - Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles. WHAT YOU HAVE - 3+ years proven experience in a technical support role, in a fast-paced environment providing “white glove” or “premium support” to large enterprise customers for AI-driven products - Exceptional empathy and a genuine desire to help and connect with customers. - Strong problem-solving skills, with the ability to think creatively and resolve complex issues. - Excellent organisational skills, capable of managing multiple tasks and priorities effectively. - Comfortable operating with ambiguity in a fast-moving environment, with a track record of taking ownership - Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner. - Understanding of APIs, and ability to explain complex API concepts to both technical and non-technical customers. - Familiarity with customer support tools and CRM systems; experience with Zendesk, Salesforce is a plus. - Ability to work collaboratively in a team environment and build positive working relationships across departments. - A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices. - Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-SH1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai