Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
We're looking for a pricing strategist to join our GTM operations team. You'll work with our sales team to develop and deliver pricing proposals and ROI case studies for customers, and to help them execute deals. You'll also collaborate with product, marketing, and operations teams to define our overall pricing and packaging strategy.
WHAT YOU’LL BRING
- 4+ years of experience in consulting, banking, strategy, or business operations. Startup experience in a similar GTM operations role, specifically SaaS pricing, sales, marketing, and operations strongly preferred.
- Experience negotiating complex customer partnerships
- Familiarity with navigating sales cycles
- Strong understanding of developing GTM operations using data-driven decision-making
- Degree in Business Administration, Finance, or related field, or equivalent professional experience
EVEN BETTER…
- Experience in partnerships, business development, and value engineering roles
- Familiarity with AI or conversational AI technologies
- Previous 0-1 startup or fast-paced high-growth environment experience
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: India
Workplace: OnSite
ABOUT HUMAN ARCHIVE
Human Archive is a research lab backed by Y Combinator focused on modeling human embodied intelligence.
Humans are the most sophisticated biological systems we have ever observed, yet we still do not fully understand ourselves. Research into human physical intelligence — including the human hand, proprioception, and vision — remains largely unsolved. Our mission is to recover human embodied intelligence as a learned model. To achieve this, we build custom hardware products, deploy them globally at scale, and publish research. Today, our data is used for robotics and world modeling, but the broader opportunity is advancing scientific research into intelligence itself.
Founded by Stanford and UC Berkeley researchers, we are lean, deeply technical, and operate at extreme speed, taking on unglamorous and conventionally impossible problems that directly unlock step-function gains in model capability.
The deployment of capable humanoids at scale will permanently redefine human labor. Undesirable physical work will disappear, and human effort will shift toward a new era of abundant creativity.
We are building the infrastructure to accelerate that transition by assembling the Human Archive mafia. You will own meaningful systems from day one and see your work directly impact model capabilities. This is a once-in-a-generation inflection point. If you want to help reshape physical labor and work on problems that matter at civilizational scale, join us.
About the role
We operate a fleet of camera and sensor devices in the field at scale. They generate large volumes of recordings on removable media, and every recording has to reach cloud storage intact, correctly identified, and traceable back to the exact device, card and operator that produced it.
This role owns the technical layer underneath that pipeline. Day-to-day offload is run by an operations lead and their team; you are the person who makes their work possible and correct. You own the ingest stations, the tooling that runs on them, the hardware fleet, quality control, and the standards everyone follows. When something fails in a way the operations team cannot resolve, it comes to you.
It is hands-on. You will spend time at ingest stations, in the quality control area, and at deployment sites, and you will write scripts to make all of it less manual.
It suits someone comfortable with a Linux terminal and a screwdriver in the same afternoon, who finds an unaccounted-for storage card genuinely intolerable.
WHAT YOU’LL DO
Own the ingest pipeline (the operations team runs it)
- Build, configure and maintain ingest stations — hardware, operating system, tooling — and replicate that build reliably across locations
- Own the ingest tooling in the field: deploy updates, fix what breaks, and carry requirements back to the software team
- Define the verification and media lifecycle rules the operations team follows — what must pass before a card is released for reuse, and what happens when it doesn’t
- Act as escalation for failed and partial ingests: determine whether the cause is media, device, station, tooling or procedure, and fix the underlying issue rather than the instance
- Audit that the process is actually being followed, and close the gaps you find
Own the hardware fleet
- Maintain inventory of capture devices, memory cards and drives across locations, with full chain of custody
- Run reconciliation and investigate discrepancies to root cause rather than writing them off
- Specify and evaluate hardware — cards, readers, hubs, enclosures, drives — and manage returns and warranty claims with suppliers
- Plan capacity: how many cards, how many drives, what rotation, with margin
Quality control
- Investigate recording failures with controlled tests rather than guesswork; isolate whether a fault sits in the device, the media, the station or the procedure
- Decide what gets escalated, repaired or retired, and document the evidence behind the call
- Define capture configuration standards and verify device settings in the field
Support the teams
- Be the technical escalation point for the operations lead, the quality control team and field operators
- Train operators on tooling and hardware, and write procedures a new joiner can follow unsupervised
- Travel to deployment sites as needed
Report
- Produce recording yield, data loss and operator performance reporting
- Be able to say whether a bad number reflects a real failure or an artefact of how it was measured
Automate
- Write Python and shell scripts to remove manual steps from the workflow
- Work with the software team on tooling requirements, and file precise bug reports when the software gets in the way
WHAT WE’RE LOOKING FOR
- A technical background — a degree in engineering or computer science, or equivalent hands-on experience. This is an engineering role that happens to involve hardware and field work, not a coordination role with a technical veneer
- Comfort in Linux: mounting and formatting media, filesystems, permissions, scheduled jobs, reading logs
- Working Python — enough to script a batch job, walk a directory tree, or call an API
- Fluent use of AI tools — Claude, Claude Code, Cowork or equivalent — as part of how you work day to day. We expect you to use them to write scripts, investigate failures and draft procedures faster than you would alone, and to know where their output needs checking before it reaches a station or an operator
- Hardware troubleshooting instinct: forming a hypothesis, testing it, eliminating causes one at a time
- Real care about data integrity and chain of custody, and the discipline to follow a verification step even when it is inconvenient
- Clear written English — you will write procedures other people depend on
- Willingness to work with physical equipment and travel to sites
- Comfort in an environment where the process may not exist yet and you are expected to define it
NICE TO HAVE
- Experience with cameras or sensor hardware
- SQL, or experience querying an internal API for reporting
- Storage systems — RAID, ZFS, network-attached storage administration
- Prior work in data collection, field operations, logistics or laboratory operations
- Barcode or asset-tracking systems
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Austin
Seattle
Denver
Atlanta
Washington DC
Application Deadline: December 16, 2026
Position Overview
Cloudflare is looking for a Senior Manager to lead a unified Infrastructure Operations function spanning physical network reliability, operational security, and global regulatory compliance across 750+ data center sites in 125+ countries. The leader in this role ensures 24x7 operational availability of Cloudflare's network infrastructure through incident response, hardware break-fix, circuit management, and physical hardware lifecycle operations. This leader also owns physical access control policy and administration, periodic access reviews, and evidence-based compliance delivery across SOC 2 Type II, ISO 27001, FedRAMP, ISMAP, and IRAP.
You will lead two teams, setting organizational direction, building talent, and being accountable for outcomes across the full lifecycle of Cloudflare's physical infrastructure: from how hardware is deployed and maintained, to how access is controlled and reviewed, to how assets are securely retired and evidenced for audit. The breadth of this scope demands a leader who can hold the org-level tensions, speed versus rigor, global scale versus precise detail, partner dependency versus uncompromising standards, without losing either end.
You will bring credibility across both dimensions of this role. On the infrastructure side, a strong grasp of data center colocation environments, network architecture, and hardware operations as well as the judgment to lead managers and teams who live in that world every day. On the compliance side, the organizational instinct to maintain audit readiness continuously, not just at cycle time, and the stakeholder fluency to navigate relationships with GRC, government auditors, and strategic global partners. Above all, you will bring a bias toward building smarter processes, better tooling, and AI-assisted operations that multiply your team's capacity as Cloudflare's footprint continues to grow.
What You'll Do
Team Leadership
Lead two teams, the Operations team and the Security and Compliance team.
Set goals, develop talent, and build a culture of operational excellence and compliance-consciousness across both functions
Hold both teams to shared SLAs and quality standards, balancing the urgency of 24x7 incident response with the rigor of compliance audit cycles
Serve as the escalation point for cross-team issues, complex vendor negotiations, and decisions that touch both operational and regulatory domains
Unified Decommissioning Lifecycle
Own the end-to-end DECOM process as a single, governed workflow: physical collections and unracking, secure asset destruction with CoD issuance (ITAD vendor management), serial number verification, compliance evidence filing, and records closure
Eliminate the current handoff gap between Maintain's physical operations and DCSC's compliance oversight building a single, auditable pipeline from "decom triggered" to "evidence archived”.
Drive ITAD vendor relationships, escalation paths, and contractual SLAs for asset destruction across all regions (APAC, EMEA, NASA, South America)
Maintain audit-readiness of decommissioning records for SOC 2, ISO 27001, PCI DSS, and FedRAMP control requirements
Maintain Team Operational Accountability
Accountable for 24x7 incident response coverage across all Cloudflare locations: carrier outages, DC facility issues, hardware degradation, and power/temperature events.
Oversee hardware break-fix operations including coordination with Metro Technicians, third-party repair vendors and remote contractors.
Drive maturity in circuit decommissioning, RMA management, and physical collections processes
Ensure on-call schedules, handover protocols, and incident SLAs are consistently met across APAC, EMEA, and NASA shifts.
DCSC Compliance & Access Control Accountability
Accountable for quarterly and monthly access review cycles (QAR/MAR) across 750+ global data center sites covering SOC 2 Type II, ISO 27001, FedRAMP Moderate/High, ISMAP, and IRAP frameworks
Own the physical access provisioning and deprovisioning function, including SLA adherence and ACL integrity
Serve as the senior owner of the team’s automation initiatives
Maintain executive-level relationships with GRC leads across all active compliance frameworks; be the accountable voice for DCSC's control obligations in audit conversations
Represent DCSC at Monthly Business Reviews and executive infrastructure health checks
Automation & Operational Efficiency
Drive a meaningful reduction in manual operational burden across both teams identifying and prioritizing automation opportunities in access reviews, decommissioning evidence collection, portal data extraction, and incident triage
Sponsor and guide the development of internal tooling (DCSC Portal, automation scripts, AI-assisted workflows) that multiplies team capacity without proportional headcount growth
Evaluate and adopt AI tooling for repetitive operational tasks, documentation acceleration, root-cause analysis, and compliance evidence generation.
Who You Are
An experienced infrastructure operations leader. You have managed engineering teams responsible for large-scale, globally distributed physical or network infrastructure. You know how to hold a team accountable to 24x7 operational standards while also driving longer-horizon strategic work. You don't lose sight of the incident queue while building the roadmap.
Comfortable at the compliance/operations intersection. You don't need to be a GRC expert, but you understand why physical access controls matter for SOC 2 and FedRAMP, why the decommissioning chain of custody is an audit control, and why a missed quarterly access review has real consequences. You approach compliance not as overhead but as a non-negotiable quality dimension of operational work.
You ensure the teams you're inheriting are operationally capable but structurally manual. You see automation as a force multiplier and have a track record of reducing operational toil through process design, tooling investment, and thoughtful prioritization, not just through headcount.
A strong people leader with a coaching instinct. You manage managers. You know how to develop them, set clear expectations, give direct feedback, and create the conditions for high-performing teams. You build trust across functions and are comfortable representing your organization at the executive level.
Energized by global complexity. Your teams operate across APAC, EMEA, and NASA time zones, spanning hundreds of vendors, data center providers, and regulatory jurisdictions. You thrive in this environment rather than being overwhelmed by it.
Required Experience
7+ years in infrastructure operations, data center operations, network operations, or a closely related field, with at least 3 years in a people management role
Demonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously
Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations
Familiarity with compliance frameworks relevant to physical infrastructure: SOC 2, ISO 27001, FedRAMP, or equivalent — at an operational (not auditor) level
Strong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones
Proven track record of driving operational efficiency through process redesign or automation adoption
Excellent written and verbal communication; able to translate technical operational details into executive-level reporting and vice versa
Preferred Qualifications
Experience managing 24x7 on-call operations teams, including PagerDuty or equivalent tooling and incident escalation frameworks
Familiarity with network infrastructure concepts (circuit management, cross-connect decommissioning, network operations)
Experience with physical access control systems, access control list management, or vendor portal administration at scale
Knowledge of ITAD (IT Asset Disposition) vendor management and compliance requirements for secure destruction
Background in a rapidly scaling, global infrastructure environment (hyperscaler, cloud provider, major CDN, or similar)
Experience driving SSO or identity federation projects across large third-party vendor ecosystems
Familiarity with Jira-based operational workflows, Netbox or similar DCIM tools, and Confluence-based documentation practices
Reporting Structure
This role reports to the Director, Infrastructure Operations (AMER) and is part of the broader Infrastructure Operations leadership team.
Compensation
Compensation may be adjusted depending on work location.
For Colorado based hires: Estimated annual salary of $156,000 - $215,000.
Washington (Kirkland), and Washington D.C. based hires: Estimated annual salary of $182,000 - $251,000.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Ukraine
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
Support Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams.
The role is based in Poland.
Responsibilities:
Technical Case Analysis & Resolution
Monitor the team’s support queue and proactively take cases into work
Analyze and diagnose incoming technical and functional issues
Resolve user cases related to Creatio product functionality
Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior
Provide clear algorithms and recommendations for implementing additional business logic
Identify product issues and collaborate with development teams by submitting detailed bug reports
Keep users informed about case progress and resolution status
Handle escalations and complex customer situations
Collect and process feedback related to resolved cases
Customer Communication
Communicate with users via phone and email in a clear and professional manner
Provide telephone consultations on Creatio products and related services
Conduct remote sessions to support issue investigation and resolution
Knowledge Base & Documentation
Create, update, and maintain knowledge base articles
Contribute to troubleshooting guides and technical documentation
Provide feedback and improvement suggestions to the Academy team
Problem Analysis & Continuous Improvement
Analyze recurring issues and customer feedback to identify underlying problems
Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes
Requirements:
Experience in technical or customer support roles
Strong understanding of HelpDesk / ServiceDesk processes
Comprehensive knowledge of relational database concepts
Proficiency in SQL
Understanding of PC architecture and computer networks
Foundational programming knowledge and understanding of OOP principles
Ability to analyze complex issues, identify root causes, and propose effective solutions
Strong verbal and written communication skills
Ability to work collaboratively with cross-functional technical teams
Capability to manage multiple tasks and priorities effectively
English proficiency at B2 level or higher
What you should expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Poland
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
Support Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams.
The role is based in Poland.
Responsibilities:
Technical Case Analysis & Resolution
Monitor the team’s support queue and proactively take cases into work
Analyze and diagnose incoming technical and functional issues
Resolve user cases related to Creatio product functionality
Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior
Provide clear algorithms and recommendations for implementing additional business logic
Identify product issues and collaborate with development teams by submitting detailed bug reports
Keep users informed about case progress and resolution status
Handle escalations and complex customer situations
Collect and process feedback related to resolved cases
Customer Communication
Communicate with users via phone and email in a clear and professional manner
Provide telephone consultations on Creatio products and related services
Conduct remote sessions to support issue investigation and resolution
Knowledge Base & Documentation
Create, update, and maintain knowledge base articles
Contribute to troubleshooting guides and technical documentation
Provide feedback and improvement suggestions to the Academy team
Problem Analysis & Continuous Improvement
Analyze recurring issues and customer feedback to identify underlying problems
Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes
Requirements:
Experience in technical or customer support roles
Strong understanding of HelpDesk / ServiceDesk processes
Comprehensive knowledge of relational database concepts
Proficiency in SQL
Understanding of PC architecture and computer networks
Foundational programming knowledge and understanding of OOP principles
Ability to analyze complex issues, identify root causes, and propose effective solutions
Strong verbal and written communication skills
Ability to work collaboratively with cross-functional technical teams
Capability to manage multiple tasks and priorities effectively
English proficiency at B2 level or higher
What you should expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Santa Clara, CA
Workplace: onsite
Role Overview
We are looking for a Senior Software Engineer to own the systems that power a large-scale data collection operation, including the collection platform, operator tooling, data pipeline, and fleet infrastructure.
This is an engineering role. Day-to-day teleoperation is performed by a dedicated operator team that you direct — you build what they run on, and you own what comes out of it.
Project Details
Location: 100% Onsite (Santa Clara, CA, US)
Employment: Full-time W-2, Monday–Friday, 9:00 AM–5:00 PM
Start Date: ASAP
Contract Duration: 12-month contract with possibility of extension
Rate: $105/hour
What You’ll Do
Design, build, and maintain the software behind our data collection stations — teleoperation stack, multi-camera recording, and session tooling.
Deploy and upgrade that stack across the fleet without stopping collection; keep workstations, containers, and networking healthy.
Own the data pipeline end to end: automated validation, conversion into our dataset format, upload, metadata, and versioning.
Build the QA tooling that catches dropped frames, stream desync, bad calibration, and mislabeled episodes before data reaches training.
Direct a team of teleoperators — define task protocols and SOPs, onboard them on new tasks and embodiments, review session quality, and unblock them daily.
Own fleet reliability: calibration and firmware pipelines, sensor and end-effector integration, root-cause analysis of recurring faults, and vendor escalation.
Bring up new stations and new embodiments; report throughput, yield, and data health to the research team.
What we need to see
MS in CS, Robotics, EE/ME, or a related field (or BS with equivalent hands-on experience).
3+ years building software for real robot systems — not simulation only.
A system you designed and shipped that other people depended on daily, and that you kept running.
Strong Python and Linux; Docker, git, CI, and SSH-based fleet administration.
Robot middleware and real-time multi-sensor recording — ROS 2 or equivalent vendor SDKs.
Experience supporting a data collection or teleoperation operation: you have built the tools operators depend on and owned throughput and quality numbers.
Comfortable around robot hardware — arms or humanoids, dexterous hands, RGB-D cameras, and the calibration that keeps them honest.
Able to lead operators without formal authority: you write clear SOPs, train people, and communicate status without being asked.
Ways to stand out from the crowd
Humanoid or bimanual platforms (Unitree, Fourier, ALOHA/ARX-class rigs) and dexterous hands.
XR teleoperation: Quest / PICO / Vision Pro, motion-capture gloves, whole-body retargeting.
Imitation-learning data tooling — LeRobot, HDF5/Zarr episode stores, dataset versioning, S3 at TB–PB scale.
Built internal dashboards or tooling for a production line or high-throughput lab.
Open-source contributions to robotics data or teleoperation tooling.
#L1-CC1
Please note that in order to verify work authorization as is required by Federal law (I-9 process), all new employees must complete a live video verification with their selected IDs and provide photos of these selected IDs within their first 3 days of employment.
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In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. In addition, we employ anti-fraud checks to ensure all candidates meet the requirements of the program.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Location: Lagos, Nigeria
We are looking for a dynamic Senior Sales Executive to drive the growth of Renmoney’s lending products among salary earners, self-employed professionals, and SMEs. You will spearhead intensive prospecting, lead generation, and pipeline management while delivering exceptional service to convert prospects into loyal customers across multiple locations.
Responsibilities
Proactively seek out and engage potential clients through smart research, referrals, and networking.
Deliver compelling sales presentations that highlight the unique benefits of our products.
Build lasting relationships with clients, ensuring their needs are met and expectations exceeded.
Consistently hit and surpass your monthly and quarterly sales targets.
Offer top-notch customer service, swiftly addressing inquiries and providing personalized support.
Collaborate across teams to continuously enhance our product offerings and customer experience.
Maintain detailed records of all sales activities and client interactions.
Stay ahead of market trends and competitor moves to keep your sales strategy fresh and effective.
Requirements
What You Bring to the Table
Bachelor's degree in Business Administration, Finance, or a related field.
At least 2 years of proven success in sales within the financial services industry.
A track record of smashing sales targets and driving results.
Outstanding communication and interpersonal skills that help you connect and build trust.
The ability to understand client needs and craft tailored solutions.
A self-starter mindset with excellent organizational and time management skills.
Proficiency in Microsoft Office Suite and CRM platforms.
A team player who can also shine when working independently.
Location: Jeddah, Saudi Arabia
Eram Talent, a leading global talent acquisition solutions provider specializing in multi-industry recruitment, is hiring for its prestigious client.
The Financial Operations Analyst is responsible for the invoice verification and accounting operation of C&C active contracts and projects. The Financial Operations Analyst role’s main responsibilities are: invoice verification, tracking, reporting, analysing, and recording all contractual and associated financial expenditure.
The work location for this role would be onsite at
Thuwwal, Saudi Arabia.
Key Responsibilities
Invoice Verification:
Verify invoices for accuracy of C&C active contracts and projects in accordance with Purchase Orders and contract terms and conditions, ensuring full compliance with published organizational policies, procedures, accounting principles, and financial regulations.
Financial Processing & SAP Management:
Ensure completeness of documentation for all invoices and financial actions across all projects and contracts; obtain appropriate approvals, create SAP entries, ensure all costs are correctly charged to assigned WBS/Cost Center and GL codes, and support the Finance department for payment finalization.
Stakeholder & Vendor Management:
Develop strong relationships with proponents, vendors, and internal departments. Handle customer requests and queries, resolve discrepancies or operational issues (such as PO extensions or invalid charging codes), investigate slow approvals, and assist with past due or denied invoices.
Reporting & Financial Analysis:
Provide accurate reports and detailed analysis on invoices, vendor financial data, trends, and performance across contracts and projects using modern business tools and analytical techniques.
Process Improvement:
Continuously review business processes and systems to recommend effective, practical improvements in line with industry best practices.
General Support:
Perform other applicable tasks and duties assigned within the realm of the employee’s knowledge, skills, and abilities in the field of the position.
Requirements
Qualifications & Experience
Education:
Bachelor's Degree in Business Administration, Accounting, Finance, or a closely related field.
Experience:
Minimum of four (4) years of relevant professional experience in a similar financial operations, accounting, or project finance role.
Technical & Core Competencies
Software Proficiency:
Strong working knowledge of MS Office Suite and the SAP Finance Module.
Accounting Expertise:
Comprehensive understanding of best practices in accounting, financial management, and business processes in compliance with relevant legislation and accounting standards.
Communication:
Excellent command of both oral and written English.
Professional Conduct:
Demonstrated ability to handle confidential information with discretion and work professionally with individuals across all organizational levels.
Performance Under Pressure:
Proven ability to manage competing priorities, work under pressure, and deliver high-quality results within tight deadlines.
Fastly is seeking a Threat Detection Analyst for the APAC region who is Japanese speaking. The role is part of the Fastly Customer Security Operations Center (CSOC) team, focusing on operational support of Fastly’s security products and services, particularly integrating and supporting agent software installed on customer systems. The position involves monitoring and analyzing customer activity with emphasis on security functions such as identifying account-takeover, Bot Attacks, and WAF administration, focusing on application layer security and web technologies. The role requires working Friday to Tuesday, 0000 - 0800 UTC (9am - 6pm AEST).
Responsibilities include:
— Ensuring security for customers and providing outstanding responses to security issues.
— Providing deep application-security expertise on escalated cases from customers and automated systems.
— Conducting continuous improvement and research to enhance customer security products and operations.
— Contributing to processes and policies to scale the organization.
— Creating and reviewing security service reports for customers.
— Creating and managing security content for customer environments.
Requirements:
— Prior experience working in a SOC environment.
— Experience with SaaS/Cloud or hybrid cloud deployments; Apache, NGINX, IIS or other web server platforms and associated application server technologies and frameworks.
— Scripting skills in Python, Java, Go, Rust, PHP, Unix/Linux Shell, C#, or other common web languages.
— Strong information security background with practical skills in application security.
— Experience in IT or security technical support, operations, or research roles.
— Unix/Linux or Windows system administration skills.
— Ability to work with limited supervision and mentor others on security knowledge.
— Fluent spoken and written English, adaptable to different audiences.
— Experience troubleshooting software products.
— Focus on delivering exceptional customer experiences.
Work hours require availability during core business hours. The position is remote based with potential to become hybrid as Fastly expands in the region. Travel to the US and internationally may be required.
Benefits include a comprehensive package starting from day one, with variations depending on country. Fastly emphasizes a positive work environment, diversity, inclusion, and support for employees' passions and causes.
Applications must be submitted through Fastly's official careers site. Fastly is an equal opportunity employer committed to a safe and welcoming work environment free of discrimination and harassment. Reasonable accommodations are available for applicants with disabilities.
Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia
We are looking for a Hospitality & Retail Services Coordinator to support the daily operations of hospitality, retail, and catering services. The role involves coordinating service providers, monitoring service quality and HSE compliance, supporting events and promotions, and ensuring a high level of customer satisfaction across campus facilities.
Key Responsibilities
Coordinate daily hospitality, retail, and catering operations to ensure smooth service delivery.
Liaise with service providers and internal teams to maintain service quality and operational standards.
Conduct regular inspections of hospitality, retail, and catering facilities.
Monitor compliance with health, safety, hygiene, and contractual requirements.
Support retail merchandising, catering menus, promotions, and service improvement initiatives.
Assist with retail and catering contracts, lease agreements, and vendor coordination.
Organize and support community events, pop-up shops, and catering activities.
Monitor inventory, stock levels, budgets, and operational costs.
Gather customer feedback and assist in resolving service issues and complaints.
Track and close inspection findings through the Salute system.
Provide operational support for future hospitality and retail developments.
Requirements
Requirements
Bachelor’s degree in Hospitality Management, Business Administration, Retail Management, or a related field.
3–5 years of relevant experience in hospitality, retail, catering, or related operations.
Experience in hospitality operations, service quality, inspections, and HSE compliance.
Experience coordinating vendors, service providers, or outsourced operations.
Knowledge of inventory control, contracts, budgets, and customer service.
Strong organizational, multitasking, and problem-solving skills.
Good communication skills in English and Arabic, both written and spoken.
Proficiency in Microsoft Office and service management systems.
Ability to work effectively with internal teams, vendors, and stakeholders.
Location: Jeddah, Saudi Arabia
We are looking for a
Finance Officer
to support financial and procurement operations within the business unit. The role will be responsible for financial transactions, budgeting, reconciliations, reporting, invoicing, outstanding receivables, and procurement-related activities.
Key Responsibilities:
Process and monitor financial transactions and maintain accurate records
Support annual budgeting, budget monitoring, variance analysis, and budget adjustments
Prepare financial reports covering expenditure, commitments, and budget utilization
Perform monthly reconciliations and investigate discrepancies
Monitor outstanding receivables, invoices, and aging reports
Manage and reconcile P-Card transactions and WBS requests
Prepare customer quotations and process invoices
Support procurement activities including PRs, advance payments, and Service Entry Sheets (SES)
Coordinate vendor registration and onboarding
Assist with bid and tender documentation and financial responses
Coordinate with Finance, Procurement, vendors, and internal stakeholders
Maintain accurate and auditable financial and procurement records
Identify opportunities to improve processes and operational efficiency
The role also involves supporting vendor coordination, purchase requisitions, sourcing, and other procurement activities.
Requirements
Bachelor's degree in
Finance, Accounting, Administration, or a related field
Minimum
4+ years of experience in Planning and Procurement Management
Experience in
financial oversight, unit management, and project data management
Strong experience in budgeting, financial reporting, reconciliations, and invoicing
Knowledge of procurement processes and purchase requisitions
Strong analytical and problem-solving skills
Good planning and organizational skills
Excellent English communication skills
Proficient in Microsoft Office applications
Ability to work independently and in a multicultural environment
About Us
The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa, and Central and South America. The firm prioritizes professional development, clear career pathways, and a culture of accountability and respect.
The Opportunity
Seeking a tech-savvy, proactive HR professional with excellent communication skills to support HR team across recruitment, onboarding, compliance, and training. The role involves working with firm leadership to maintain smooth HR operations and improve HR processes using AI and automation.
Key Responsibilities
HR Operations & Compliance:
— Support employee onboarding, helping new hires get proficient with firm's technology stack within first week.
— Assist with HR document, process, and compliance audits; monitor completion of documentation, certifications, training, and policy acknowledgements.
— Follow up with employees and managers on outstanding compliance items.
— Maintain accurate HR records within Rippling and other HR systems.
Recruitment & Talent Support:
— Support sourcing for open roles, including candidate outreach and headhunting for hard-to-fill positions.
— Manage candidate pipelines and update hiring managers on status.
— Assist with background and reference checks and credential verification.
— Participate in candidate interviews alongside hiring managers.
Training & Development:
— Maintain and update training curriculum, onboarding materials, and learning resources.
— Assist in creating SOPs, workflow documentation, process maps, and training materials.
— Support development of assessments and knowledge checks to track training completion.
Process Improvement & Automation:
— Identify opportunities to streamline HR workflows through automation and AI-powered tools.
— Help maintain workflows within monday.com and other operational platforms.
Qualifications
— Bachelor's degree in Psychology, Human Resources, Business Administration, Management, or related field.
— Tech-savvy with ability to quickly learn and adapt to new tools, systems, and platforms.
— Excellent written and spoken English with strong, proactive communication skills.
— Proactive and self-directed, able to anticipate needs and take initiative in fast-paced, fully remote environment.
— Minimum 2 years experience in HR operations for U.S.-based company, including onboarding, compliance, or employee lifecycle support.
— Experience using monday.com and HRIS platforms such as Rippling.
— Experience creating clear documentation, SOPs, or process materials.
— Comfortable using AI tools to support content creation, documentation, and process efficiency.
— Strong attention to detail and ability to manage multiple priorities.
— Preferred: recruitment or sourcing experience including candidate outreach, vetting, and interviewing.
— Preferred: experience with Canva or similar tools for training or communication materials.
Why Join Our Team?
— Stable, remote opportunity with a well-established U.S.-based law firm.
— Competitive compensation with performance-based bonuses.
— Fully remote role within a diverse global team.
— Paid time off including U.S. federal holidays, sick leave, and annual leave.
— Pacific Time-aligned working hours with reasonable flexibility.
— Opportunity to grow with the firm's HR function as it scales.
— Structured onboarding and clear expectations from day one.
— Supportive and collaborative work environment built on accountability and continuous improvement.
— Thoughtful company culture including birthday recognitions and team appreciation initiatives.
Working Hours
— Full-time role, 8 hours per day (excluding 1-hour break).
— Scheduling flexible but requires minimum 5–6 hours overlap with Pacific Time operating hours.
Application Process
— Candidates may be asked to submit resume/CV, complete communication and presentation assessments, provide proof of qualifications and references.
— Compensation verification may be conducted for shortlisted candidates.
Additional Information
— Fully remote, South Africa-based role.
— Engagement as independent contractor; tax compliance is contractor's responsibility.
— 3-month probationary period applies.
— Equal opportunity employer welcoming applicants from all backgrounds.
— Contacting offices by phone, email, or social media regarding this position is prohibited and will result in disqualification.
Location: Jeddah, Saudi Arabia
The Finance & RCM Specialist is responsible for overseeing financial, billing, insurance claims, and revenue cycle activities. The role ensures accurate and timely invoice and claim validation, effective financial controls, budget adherence, and strong coordination with the healthcare operator, insurers, and internal Finance teams.
Key Responsibilities
Financial Management
Review and validate operator invoices and quotations for accuracy, completeness, and contractual compliance.
Support annual budgeting, forecasting, expenditure monitoring, and cost control.
Prepare monthly financial analysis, budget-versus-actual reports, and variance analysis.
Identify financial risks, discrepancies, and opportunities for cost optimization.
Insurance & Revenue Cycle Management
Oversee monthly insurance claim submissions and ensure accuracy and compliance with insurer requirements.
Monitor claim rejections, denials, outstanding claims, and collection timelines.
Coordinate with the operator and insurers to resolve claim discrepancies and improve collections.
Lead regular claim reconciliation and follow-up activities.
Identify opportunities to reduce revenue leakage and improve RCM performance.
Reporting & Compliance
Prepare financial and insurance performance reports and monitor key KPIs.
Provide insights and recommendations to senior leadership.
Support internal and external audits and ensure compliance with applicable policies, contracts, and regulations.
Maintain accurate documentation and transparency across financial and claims processes.
Stakeholder Management
Act as the key contact for financial and insurance matters with the healthcare operator and insurers.
Collaborate with the Head of Health, Operations Manager, Finance, and other relevant stakeholders to achieve financial and operational objectives.
Qualifications
Bachelor’s degree in
Finance, Accounting, Business Administration
, or a related field; Finance/Accounting preferred.
Master’s degree in Finance or a related field is an advantage.
Professional certification such as
CPA, CMA, or ACCA
is an advantage.
Experience
Minimum
6 years of relevant experience
, including at least
3 years in a lead or senior role
.
Experience in
healthcare finance, insurance, billing, or revenue cycle management
.
Strong experience in budgeting, financial analysis, reporting, claims validation, and reconciliation.
Key Competencies
Strong financial and analytical skills.
Good knowledge of healthcare insurance and RCM processes.
Advanced
Microsoft Excel
skills, including formulas, pivot tables, and data analysis.
Strong attention to detail and problem-solving skills.
Excellent communication, negotiation, and stakeholder management skills.
Ability to work effectively with healthcare operators, insurers, and internal teams.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Austin, TX, Dallas, TX, New York, NY
About the Role
The Pre-Sales Customer Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Customer Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team.
What you'll do as a Solution Strategy Lead
Scaling Cloudflare’s most complex and critical accounts requires unparalleled focus. While Client Directors own the commercial relationships and Customer Engineers drive pre-sales, this role serves as the essential strategic link bridging the two. As a dedicated trusted advisor for 1–5 of our highest-value accounts, you will take a deeply consultative approach to map the customer's entire technical ecosystem. You will drive enterprise-wide transformation from initial strategic positioning through the complete customer lifecycle.
You are the single thread connecting high-level strategy to flawless execution, orchestrating cross-functional teams to deliver exceptional outcomes. While not a "hands-on-keyboard" engineering role, you possess the technical acumen to proactively steer complex engagements and step in decisively when it matters most.
Platform Focus Areas
Accelerate ARR growth by orchestrating parallel expansion motions across three distinct platform domains.
App Modernization
Scope:
Migration from legacy application architectures to Cloudflare's edge platform. Includes moving workloads from on-premise or hyperscale compute to Workers, consolidating storage on R2, and modernizing data layers with D1 and Durable Objects, all while considering security posture.
Stakeholders:
VP Engineering, Platform Architects, Infrastructure leads, CISO
Developer
Scope:
Adoption of Cloudflare's developer platform for new application development. Workers, Workers KV, Pages, Queues, Durable Objects, R2, D1. Positioning Cloudflare as the compute and storage layer for net-new projects.
Stakeholders:
VP Engineering, Developer Experience leads, Platform teams
AI
Scope:
Adoption of Cloudflare's AI infrastructure for inference and orchestration. Workers AI, Vectorize, AI Gateway. Positioning Cloudflare as the AI inference layer at the edge.
Stakeholders:
CTO, Head of AI/ML, Data Platform leads
Core Accountabilities
Accountability
Description
Platform Adoption Roadmapping
Develop account-specific adoption plans across App Modernization, Developer, and AI. Map customer workloads to Cloudflare capabilities. Define sequencing and milestones.
Cross-Functional Coordination
Coordinate SE, CS, and Product resources against adoption milestones. Run account team operating rhythm. Ensure internal alignment on customer priorities.
Technical Executive Relationships
Build relationships with CTOs, VPs of Engineering, and Platform Architects. Engage technical decision-makers on platform strategy. CD retains procurement and CFO relationships.
Expansion Development
Identify and qualify platform expansion opportunities. Hand off to CD when commercial-ready. This individual builds the case; CD closes the deal.
Voice of Customer to Product
Bring strategic customer requirements into Product roadmap discussions. Provide quarterly briefings on adoption patterns, blockers, and feature needs.
Success Metrics
Platform Adoption
Products per account: Number of Cloudflare products in production per strategic account
Developer platform adoption: Strategic accounts with Workers, R2, or D1 in production
AI adoption: Strategic accounts with Workers AI or AI Gateway in production
Revenue Influence
Expansion pipeline: Dollar value of platform expansion opportunities developed and handed to CD
Net Revenue Retention: NRR on strategic account portfolio (shared metric with CD)
Product Feedback
Requirements submitted: Strategic customer requirements brought to Product quarterly
Adoption blockers resolved: Product or engineering issues addressed that were blocking adoption
Customer-Facing Positioning
To customer executives, this role helps them realize value from Cloudflare's entire platform:
An expert and trusted advisor; peer to their architects and technical leads
Focused on Platform adoption and business outcomes, not transactions
Turns platform capabilities into production workloads and business value
The Profile
Architectural Command:
10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment.
Executive Presence:
Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously.
Relentless Curiosity:
A natural obsession with "How it works" and "How it could be better." You are driven to discover the architectural truth behind every customer challenge.
Bias for Action:
You don't just identify problems; you build the "Formation" to solve them. You are comfortable in high-pressure, ambiguous environments.
Desirable skills, knowledge and experience
7+ years of deployment experience in similar role or experience in a technical leadership role
Previous experience as a Customer Engineer leader, consultant or technical marketing engineer building, architecting or deploying security solutions
Good understanding of AI, security challenges and its applicability to today’s enterprise landscape
Proven track record using AI to help drive revenue
Strong knowledge of Security Architecture, Design and Operations
Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
Proven experience working with customers and partners in successful design and deployment of solutions
Ability to juggle and successfully drive projects with customers, prospects, and partners.
Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, AWS
Compensation
Compensation may be adjusted depending on work location.
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
For New York City based hires: Estimated annual salary of $273,000.00 to $341,000.00
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran and dbt Labs is building data pipelines to power the modern data stack for thousands of companies.
Fivetran is looking for a high-performance, experienced engineer to be a part of a team of Site Reliability Engineers. You will be working closely with engineering teams, product managers, as well as support and sales engineers to build the future of the Fivetran Data Platform Reliability.
As a member of the Site Reliability Engineering team, you will take ownership of the overall performance and reliability of Fivetran’s infrastructure, the robustness of the deployment pipeline, as well as timely and effective incident response and resolution. You will take responsibility for the growth and stability of Fivetran’s infrastructure, and be a key player driving effective incident response and overall issue avoidance.
This is a full-time position based out of our
Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
What You’ll Do
Responsible for ongoing reliability and robustness of Fivetran’s production infrastructure by monitoring availability, capacity, and throughput.
Evolve systems by adding reliability into our product roadmap
Coordinate the re-prioritize or fix critical bugs for support or sales requirements as needed
Make recommendations to production infrastructure by interfacing with engineering to ensure 100% availability
Ensure scalable artifacts deployment to all environments by automation scripts
Constantly monitor infrastructure vulnerabilities and remedy them by working with the security team
Skills We’re Looking For
Expertise in managed Kubernetes (EKS, AKS and GKE)
Expertise of Cloud Platforms and related tooling: AWS, Azure, GCP, Terraform, Ansible, Buildkite, Pulumi and ArgoCD
Expertise in Python Programming.
Expertise with Linux operating systems internals and administration
Expertise with cloud networking like VPNs, Privatelinks, and Private Service connect (GCP)
Experience with databases such as PostgreSQL
Bonus Skills
Bonus if you have Java, GO Programing
#LI-HYBRID #LI-EM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$232,338
—
$290,422 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: United States
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.
To learn more, visit
www.mattermost.com
Mattermost is seeking a
Senior Technical Account Manager (TAM)
to serve as a trusted technical advisor to our
U.S. Federal and enterprise customers
. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in
mission-critical and high-security environments
.
You will combine expertise in
infrastructure, cybersecurity, and DevSecOps
with strong customer engagement and project leadership skills. As a strategic partner, you will bridge
engineering, product, and customer teams
, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence.
An active U.S. government Secret or TS/SCI clearance is a significant advantage for this position.
We also welcome technically strong candidates who meet the eligibility requirements to obtain a clearance.
Key Responsibilities
Own Technical Customer Success
Serve as the primary technical advisor for strategic U.S. Federal and defense customers.
Build trusted relationships with technical leaders, system administrators, security teams, and executive stakeholders.
Drive successful onboarding, adoption, platform optimization, and long-term customer value.
Develop technical success plans aligned with customer missions, operational requirements, and business objectives.
Solve Complex Technical Challenges
Guide customers through deployments, upgrades, integrations, and troubleshooting across on-premises, cloud, hybrid, and air-gapped environments.
Work hands-on with Linux infrastructure, networking, containers, authentication systems, and deployment configurations.
Troubleshoot complex technical issues, partnering with Engineering and Support to drive resolution.
Help customers improve platform reliability, security, performance, and scalability.
Bring a Forward-Deployed Engineering Mindset
Work directly with customers, including on-site engagements when needed, to understand and address complex operational requirements.
Translate customer challenges into practical technical solutions, configurations, integrations, or automation.
Develop reusable scripts, technical playbooks, and deployment best practices.
Operate independently in complex environments while collaborating closely with internal technical teams.
Bring field insights and customer requirements back to Product and Engineering to influence platform improvements.
Drive Adoption and Customer Value
Identify opportunities to expand Mattermost adoption across teams, workflows, and mission-critical use cases.
Conduct technical reviews, health assessments, and proactive optimization sessions.
Help customers maximize their investment through platform integrations, workflow automation, and operational best practices.
Required Qualifications
Experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Engineer, Technical Consultant, Support Engineer, or Forward Deployed Engineer.
Strong hands-on technical experience with Linux, networking, infrastructure troubleshooting, and enterprise software deployments.
Familiarity with containers, cloud infrastructure, or modern application deployment environments.
Ability to diagnose complex technical problems and collaborate across teams to deliver solutions.
Strong communication skills, including the ability to explain technical concepts to both engineering teams and business stakeholders.
Experience supporting enterprise, government, defense, or other complex customer environments.
A proactive, customer-focused mindset with a strong sense of ownership and accountability.
Eligibility to obtain and maintain a U.S. government security clearance, along with the ability to meet applicable U.S. export-control requirements.
What Will Set You Apart
Security Clearance and Federal Experience
Active Secret, Top Secret, or TS/SCI clearance — highly desirable and a significant advantage.
Experience supporting DoD, Intelligence Community, federal civilian agencies, or defense contractors.
Familiarity with secure or regulated environments, including FedRAMP, NIST 800-53, STIGs, and government security requirements.
Forward-Deployed and Technical Engineering Experience
Experience working directly within customer environments to deploy, integrate, troubleshoot, or customize technical solutions.
Hands-on experience with Docker, Kubernetes, CI/CD pipelines, and infrastructure automation.
Scripting or development experience using Python, Go, Bash, or similar languages.
Experience supporting disconnected, degraded, intermittent, or limited-bandwidth (DDIL) environments.
Experience integrating enterprise identity, monitoring, security, or DevSecOps systems.
Familiarity with mobile device management technologies such as Intune or Workspace ONE.
Why Join Mattermost?
Mission-critical impact:
Support organizations operating in some of the world's most demanding security environments.
Technical ownership:
Go beyond reactive support to influence customer architectures, deployment strategies, and platform adoption.
Direct engineering collaboration:
Work closely with Product and Engineering to solve meaningful technical challenges.
Growth opportunities:
Expand your expertise in secure infrastructure, federal technology, and forward-deployed engineering practices.
Remote-first flexibility:
Work remotely in the United States, with opportunities for direct customer engagement and on-site collaboration.
Target Salary Range:
$125,000 - $165,000 USD plus commission
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Mattermost offers a remote-first work environment with medical, dental, and vision coverage. You’ll also receive unlimited PTO plus company holidays, a work from home stipend, an annual learning and development budget for conferences, certifications, and courses, paid parental leave for all parents, and a 401(k) plan.
U.S. Eligibility & Compliance
This role may require obtaining and maintaining a U.S. government security clearance. Candidates must meet federal eligibility requirements to be considered. For more information visit
Security Clearances — United States Department of State
Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. For more information visit the
Bureau of Industry and Security
and the
Directorate of Defense Trade Controls
.
Mattermost is an EEO Employer, we are a remote-first, open-source company.
We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.
Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.
If you require accommodations during the interview process, please let us know—we’re happy to assist.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Hybrid from Austin, TX
About the Department
The Identity and Access Management (IAM) team is dedicated to ensuring the secure and efficient management of user identities, access privileges, and authentication mechanisms across internal systems, applications, and data. Our mission is to safeguard the organization against unauthorized access, protect sensitive information, and enable seamless user experiences while adhering to industry best practices and compliance standards.
About the Role
As an Identity and Access Management (IAM) Security Engineer, you will play a crucial role in designing, implementing, and scaling identity and access management solutions for Cloudflare’s internal workforce and workloads. You will be responsible for safeguarding our systems, applications, and data by ensuring secure user access, authentication, and authorization mechanisms.
What You’ll Do
Design, build, test, and deploy IAM solutions across authentication, authorization, and accounting
Leverage Cloudflare products to secure our identities
Build SSO integrations leveraging SAML, OIDC, OAuth, and SCIM
Build and manage the Identity Governance and Administration platform
Develop automated roles leveraging RBAC and ABAC
Build and manage an access certification platform
Build and manage a Privileged Access Management (PAM) platform
Provide operational support of IAM systems including an on-call rotation that may include after hours calls
Desirable skills, knowledge and experience
Security engineers take part in a wide variety of tasks and projects in the team. One individual is not expected to know everything, but a working knowledge in several of the following areas is required:
Strong understanding of identity federation (SAML, OAuth, OpenID Connect, etc.)
Experience implementing Identity Governance and Administration (IGA) solutions including lifecycle management, SCIM, birthright access (RBAC, ABAC), and access certifications
Demonstrated ability to build production-grade automation scripts and tools. Must possess hands-on engineering experience leveraging AI/LLMs to solve operational or technical challenges.
Experience with secure configuration of containerized application platforms (e.g. Kubernetes)
Advanced scripting experience (Python, TypeScript, Bash, etc.)
Experience implementing Zero Trust controls
Experience integrating with applications and SaaS solutions
Experience with Identity and Access Management policy application and enforcement
Experience working with Identity Threat Detection & Response (ITDR)
Experience working with infrastructure as code and configuration management tools like Terraform, Ansible, etc.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Austin, TX | London, UK | Lisbon, Portugal
About the Department
The Product Management team at Cloudflare steers the strategy, roadmap, and execution that powers a faster, more secure internet. As part of the Zero Trust Security organization, our Email Security team is redefining how the enterprise's most trusted — and most targeted — communication channel gets protected, evolving a platform already trusted by Fortune 500 and Global 2000 organizations into a fast, secure pillar natively integrated with Cloudflare's Zero Trust stack.
About the role
Email remains the most trusted, yet most targeted, communication channel in the enterprise. At Cloudflare, we have a proven email security solution which is trusted by Fortune 500 and Global 2000 organizations. We’re looking for an experienced, technical product manager to continue to differentiate our solution in the market, make difficult investment decisions, and own delivering an enterprise-grade email security platform that is fast, secure, and natively integrated with Cloudflare's Zero Trust stack.
We are seeking an autonomous, determined, and pragmatic individual who possesses strong conviction, humility, and a decisive bias toward action.
What you'll do
In this role, you’ll be responsible for defining how some of the world's most sophisticated organizations protect their communication, leading the industry's shift away from legacy "boxes" toward an AI-first, cloud-native, and identity-aware security posture.
Key responsibilities involve continuously investing in threat intelligence, sustaining current security detection capabilities, rapidly developing features, and expanding into new markets.
Responsibilities
Own Email Security.
Architect and own the strategic roadmap for our Email Security solution, ensuring Cloudflare remains the definitive answer to evolving threats like Business Email Compromise (BEC) and advanced phishing.
Shape Intelligence and Detections.
Work alongside our Threat Intelligence and Detections teams to improve how customers consume, enforce, and understand Cloudflare One. Influence product direction, connect customer needs across the enterprise and own selected initiatives when dedicated leadership will accelerate an important outcome.
Support Zero Trust Security.
Bolster the seamless integration of Email Security into the broader Cloudflare stack, architecting a "better together" experience that bridges Gateway, CASB, and DLP into a single, powerhouse defense layer.
Talk to Customers
. Build trust with engineering and sales by rigorously documenting first-hand experiences with internal and external customers.
Drive new business.
Act as the strategic engine for growth, building the features and competitive differentiators needed to displace legacy incumbents and win the hearts and minds of Global 2000 CISOs.
Evangelize the Platform.
Use the product daily and serve as a technical and strategic leader, representing the Email Security vision to internal stakeholders, the sales field, and the broader security community.
Desirable Skills, Knowledge, and Experience:
7+ years of experience
as product manager, with a proven track record of owning and scaling complex enterprise security products in a high-growth environment.
Be customer obsessed.
At Cloudflare, we serve the needs of customers large and small, and our product managers need to be comfortable understanding how to design for enterprises without compromising the experience for individuals and small businesses.
Write Persuasively.
The best product managers at Cloudflare are exceptional storytellers. They distill complex ideas into simple ones by using context, empathy, transparency, and evidence.
Build with conviction.
Demonstrated experience leading with conviction to build products designed to win in a highly competitive market, with a focus on feature differentiation and displacement strategy.
Maintain domain knowledge.
Comfortable navigating architectural trade-offs with senior engineers regarding mail flow (M365/Google Workspace), cloud infrastructure, and API performance.
Have high ownership.
Comfortable being accountable for the entire product lifecycle, from high-fidelity PRDs to collaborating with cross-functional teams for global launches.
Make data-driven decisions.
Ability to leverage complex datasets to build intuitive conviction in your views and effectively persuade others
Bonus Points:
Be an early adopter.
You’ve enthusiastically adopted the latest generation of agentic coding tools, and you can use them effectively to navigate a codebase, dependency mapping, or prototype experiences for your feature area.
Fluent in Zero Trust security.
A deep understanding of modern security architectures and the value of a unified platform approach (Identity, Device, and Data security).
Experience with detections.
Familiarity with the mechanics of modern email threats and how machine learning can be used for detection.
Good design sense.
You’re comfortable collaborating with design engineers to translate the requirements into lo-fi prototypes.
Compensation
Compensation may be adjusted depending on work location.
For Portugal based hires: Estimated annual salary is between €68,000 - €94,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
ОфисheadIndia
seniorYour teams operate across APAC, EMEA, and NASA time zones, spanning hundreds of vendors, data center providers, and regulatory jurisdictions; Strong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones
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seniorOakland, California, United States, AMER
seniorUnited States; We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications; We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics