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Location: Australia Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ABOUT THE ROLE We’re looking for an experienced Manager to lead and develop our team of Technical Account Managers (TAMs).   You’ll combine people leadership, technical judgment, and commercial accountability to improve adoption, retention, and growth across your team’s portfolio. You’ll coach TAMs on customer strategy and solution delivery, step into complex customer situations, and build the operating practices that help the team scale.   In addition, you'll work closely with our Partner Ecosystem to extend delivery capacity and customer impact. You’ll establish clear ownership across ClickUp, partners, and customers, enabling effective handoffs and consistent delivery quality.   You’ll own your team’s performance while improving how the broader TAM organization works through reusable playbooks and strong partnerships with Sales, Product, Support, CX Operations, and the Partner Ecosystem.   This is a hands-on leadership role built for those with a player/coach mindset. WHAT YOU’LL DO LEAD AND DEVELOP A HIGH-PERFORMING TEAM - Hire, coach, and develop TAMs, setting clear expectations for customer outcomes, technical delivery, and professional growth. - Run effective coaching, performance, and career-development conversations, building accountability and a strong pipeline of future leaders. - Coach TAMs on consultative discovery, solution design, executive engagement, and connecting platform adoption to business value. - Plan team capacity and account coverage, using the Partner Ecosystem to extend capability and capacity while balancing customer needs, delivery commitments, and sustainable workloads. OWN PORTFOLIO PERFORMANCE - Own team-level retention, renewal readiness, and expansion outcomes in partnership with Sales, account teams, and relevant partners. - Use account health, adoption, engagement, and commercial signals to prioritize work, identify risk early, and drive action. - Maintain a clear, evidence-based view of renewal risk and growth opportunities, incorporating partner insights and ensuring forecasts reflect current customer conditions. - Lead escalations and recovery plans for complex or high-risk accounts, aligning ClickUp teams, partners, and customer stakeholders around clear owners and next steps. - Ensure customer engagements produce measurable outcomes, not just completed activities. SCALE CONSISTENT HIGH-QUALITY DELIVERY - Establish and improve operating rhythms, playbooks, and quality standards across onboarding, ongoing engagement, technical delivery, and account planning. - Define clear responsibilities, handoffs, and escalation paths for ClickUp-led, partner-led, and jointly delivered engagements. - Use team, partner delivery, and customer data to identify performance gaps, guide coaching, and improve delivery efficiency. - Balance utilization, capacity, and delivery quality where services commitments apply. - Turn successful approaches into reusable practices that improve execution across the TAM organization and Partner Ecosystem. ADVANCE TECHNICAL AND AI CAPABILITY - Build the team’s capability in workflow design, automation, integrations, and ClickUp AI and Agents. - Coach TAMs to translate customer business needs into practical, scalable solutions, including agentic workflows and intelligent, task-oriented systems. - Guide the design, prompting, testing, and refinement of AI Agents, with clear success measures, appropriate human oversight, and reliable customer outcomes. - Embed AI and automation into internal delivery practices to improve efficiency without compromising quality or customer trust. - Work with partner teams to align technical approaches and strengthen AI delivery capability across the Partner Ecosystem. - Translate recurring customer and partner needs and technical blockers into actionable feedback for Product and Engineering. DRIVE PARTNER-FIRST AND CROSS-FUNCTIONAL IMPACT - Partner with Sales, Services, Support, Product, CX Operations, and the Partner Ecosystem to align customer strategy, ownership, and execution. - Identify opportunities for partner-led delivery and specialist expertise, engaging partners early in account and delivery planning. - Maintain accountability for customer outcomes across partner-supported engagements, addressing gaps in ownership, delivery quality, or communication. - Lead initiatives that improve customer outcomes and team effectiveness across the TAM organization and Partner Ecosystem. - Bring clear recommendations to leadership on portfolio trends, capacity, partner delivery dependencies, and improvement opportunities. WHAT YOU’LL BRING - 5+ years in Technical Account Management, Professional Services, Consulting, Customer Success, or a related technical delivery function, with at least 3 years managing high-performing customer-facing or delivery teams in a SaaS environment. - A proven track record of delivering complex SaaS or technology engagements for SMB, mid-market and enterprise customers, with measurable adoption, retention, or growth outcomes. - Deep understanding of agentic workflows and AI Agent prompting, with experience designing or guiding the implementation of intelligent, task-oriented systems. - Practical judgment in evaluating AI output, refining prompts and workflows, and establishing appropriate human review and quality controls. - Strong technical fluency across configurable SaaS platforms, workflow design, automation, and integrations, with the ability to coach solution decisions. - Experience working with implementation, consulting, and technology partners, establishing clear ownership and maintaining delivery quality across shared engagements. - Strong commercial judgment, including renewal planning, risk assessment, forecasting, and expansion identification. - Experience managing multiple concurrent engagements, customers, partners, and stakeholders in a fast-paced environment. - Exceptional prioritization, an ownership mindset, and the ability to turn data into clear decisions, coaching priorities, and scalable operating improvements. - Strong communication, stakeholder management, and problem-solving skills, including confidence with executive customers and partner leaders. - Experience leading cross-functional initiatives with internal teams and the Partner Ecosystem, influencing decisions beyond your direct team. - The ability to operate at scale, thrive in ambiguity, and create structure in a fast-changing environment. NICE TO HAVE - Experience with ClickUp or similar work-management platforms. - Experience leading distributed teams and supporting customers across different markets/countries. - Experience building partner enablement, joint delivery playbooks, or partner-first service models. - Experience spanning both recurring account management and professional services delivery. LOCATION - This role is open to candidates across Australia, with Sydney, Melbourne or Brisbane preferred. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: Los Angeles, USA As Manager, Atlassian Cloud Platform, you will lead the team responsible for the strategy, administration, governance, delivery, and operational health of Riot’s Atlassian Platform which currently includes Jira. You will manage a team of application engineers, administrators, solution architects, and/or analysts who partner with teams across Riot to build scalable systems of work, improve the Rioter experience, and enable better outcomes through thoughtful use of Atlassian technology. Jira is a foundational enterprise capability for planning, delivering, and operating work across Riot. Jira supports and enables the majority of player-facing value streams at Riot. This is a player/coach role where you will set direction and create the conditions for your team to deliver, while maintaining enough craft depth to guide platform architecture, configuration, automation, integrations, security, service management, and operational decisions. You will partner closely with Information Technology, Information Security, Enterprise, and teams across Riot to balance customer needs, platform standards, risk, capacity, and near-term business priorities. For this role, success means building a healthy, high-performing team; delivering a dependable Jira platform; establishing clear and scalable governance; and providing a frictionless environment for our game teams and the teams that support them. Ultimately, you win when teams at Riot spend less time blocked and more time making great games for players. Responsibilities: Manage and evolve a team of 2-5 application engineers; coaching them, providing performance management, identifying growth opportunities, and ensuring positive results Own the interviewing and onboarding process for new engineering team members Establish healthy team processes for intake, prioritization, discovery, solution design, delivery, change management, documentation, and support. Deliver platform capabilities and improvements against clear commitments, keeping stakeholders informed of progress, risks, dependencies, trade-offs, and changes in priority. Plan for keep-the-lights-on work, technical debt, platform maintenance, licensing needs, and other necessary technical investments alongside roadmap delivery. Facilitate alignment across teams when platform decisions affect multiple business units, Jira spaces, service portals, integrations, or governance domains. Build strong relationships with Atlassian and relevant vendors; manage vendor performance, escalations, and technical direction. Advocate for the team while ensuring decisions optimize for Riot and player value rather than for a single team or local preference. Be accountable for the team’s output and successful delivery against commitments. Promote contextual awareness of Riot’s company priorities, Information Technology strategy, Atlassian industry trends, and the needs of the teams that rely on Jira. Build healthy relationships with other engineering teams across Riot globally, in order to foster cross-team collaboration Required Qualifications: 2+ years of experience managing a team of technical individual contributors in an enterprise platform, SaaS administration, business systems, application engineering, or related environment. 6+ years experience working with Jira at enterprise scale where Jira is a business-critical platform, including environments with thousands of users, multiple sites, hundreds projects or spaces, substantial work-item volume, and complex configuration or integration needs. Experience operating a large SaaS platform with attention to reliability, security, access control, change management, support, and lifecycle management. Demonstrated ability to set goals, manage performance, provide direct feedback, coach talent, and address performance issues in a timely and respectful way. Experience hiring technical individual contributors and building a high-quality team through structured, objective assessment. Experience prioritizing a team backlog and roadmap based on customer outcomes, technical capability, team bandwidth, operational risk, and organizational priorities. Experience leading cross-functional technical initiatives involving multiple teams and stakeholders. Strong written and verbal communication skills, including the ability to make complex platform decisions understandable to technical and non-technical audiences. Ability to work effectively in an ambiguous, changing environment while maintaining clear priorities and a high bar for execution. Desired Qualifications: Bachelor’s degree in Computer Science, Engineering, or equivalent experience, with multiple years in an application engineering role Experience with Jira Service Management, Assets, virtual agents, service portals, or configuration-management practices. Experience with Jira Product Discovery, Jira Advanced Planning, Automation, Atlassian Analytics, Atlassian Guard, Rovo, ScriptRunner, Structure, eazyBI, or comparable Atlassian Marketplace applications. Experience with Jira configuration-as-code, migration, environment promotion, configuration management, or tools such as Salto. Experience operating Confluence at enterprise scale, including information architecture, security architecture, governance, and integration with Jira or other business systems. Experience managing Atlassian licensing, vendor relationships, budgets, renewals, or commercial negotiations. Atlassian certifications such as ACP-120, ACP-420, or equivalent demonstrated expertise. For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position! Our Perks: Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information. At Riot Games, we put players first . That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application. It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act. Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: Safeguarding confidential and sensitive Company data Communication with others, including Rioters and third parties such as vendors, and/or players, including minors Accessing Company assets, secure digital systems, and networks Ensuring a safe interactive environment for players and other Rioters These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

Location: Mexico WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Mid Market Account Executive at Harvey, you will drive the growth and success of our AI solutions within the legal and professional services markets. You will be responsible for establishing and growing relationships with mid-sized law firms and corporate and financial services clients, understanding their unique challenges, and presenting AI solutions that streamline their processes and boost productivity. Your ability to articulate the value of Harvey's products, coupled with your passion for groundbreaking AI technologies, will help us shape the future of knowledge work. WHAT YOU'LL DO - Own your book of business by managing a named account list, prioritizing and cultivating inbound leads, and outbounding directly to high-potential prospects. - Manage the full customer lifecycle from prospecting to contracting, onboarding, growing, and renewals. - Achieve and exceed revenue targets and other key sales metrics. - Build strong relationships with key decision-makers and stakeholders, understanding their pain points and aligning Harvey's solutions with their needs. - Conduct high velocity, tailored client evaluations, including product demonstrations and presentations, showcasing the power of Harvey's AI systems to prospects and clients. - Effectively work cross-functionally across the organization to shape Harvey’s solutions to meet customer needs. Collaborate closely with the engineering and product teams to stay updated on the latest AI advancements and tailor solutions to meet client goals. - Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts. WHAT YOU HAVE - Proven track record of selling complex software solutions, with the ability to successfully execute on a consultative, solutions-oriented, value-based selling methodology. - Excited about prospecting, and capable of independently leading a sales cycle from start to finish - Ability to independently manage a pipeline, accurately forecast key sales performance metrics, and consistently maintain CRM hygiene - Ability to lead a complex, multi-threaded sale with stakeholders ranging from executives across various functions to day-to-day product users – especially the ability to convey technical concepts to non-technical audiences. - Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work. Interest in the legal profession and helping lawyers do their jobs better and more efficiently. - Team player who can collaborate effectively across internal functions (product, legal, etc.) to achieve common goals. - Energized by contributing to the development of our team, sales processes, and culture, refining the value proposition of our solutions and creating sales resources to drive our success. - Experience working in or adjacent to the Legal industry a plus but not required LOCATION CDMX DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-AB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

As a Competent Technician, you will carry out planned and corrective maintenance activities offshore while supporting fault-finding and troubleshooting across mechanical, electrical, and hydraulic systems.

Location: Buenos Aires, Argentina; São Paulo, Brazil; Uruguay We are looking for a hands-on HR Director to lead our international People Operations function and build a transparent, performance-driven HR system. The HR Director will be responsible for the complete employee lifecycle after hiring: contracts, HR policies, performance management, compensation coordination, employee relations, professional growth, retention, disciplinary matters and offboarding. This is a senior leadership role reporting directly to the CEO. Work format This is a hybrid / remote position . The successful candidate may work: from our office in Panama; in a hybrid format; or fully remotely from another Latin American country. Regardless of location, full daily availability during Panama business hours (9am to 6pm) is mandatory. Occasional business travel may be required. Key responsibilities Lead the international People Operations and HR governance function. Develop HR strategy and support organizational design. Manage employee and contractor agreements, renewals and HR documentation. Coordinate recruitment in LATAM and EUROPE. Improve retention, trainings and onboarding. Maintain employee files, contract trackers and probation records. Develop and enforce HR policies and internal procedures. Manage performance reviews, KPIs and performance improvement plans. Handle employee relations, complaints, conflicts and disciplinary matters. Coordinate compensation, bonuses, benefits and payroll information. Build promotion, career-development and succession processes. Improve employee engagement and retention. Manage terminations, exit interviews and offboarding. Lead and develop the HR Generalist and future People Operations team. Maintain HR dashboards and provide regular reports to the CEO. Cooperate with the Global Talent Acquisition Director on workforce planning, hiring quality and probation success. Scope clarification The HR Director owns: People Operations; contracts and HR documentation; performance management; compensation and benefits; employee relations; policies and compliance; employee development; retention and offboarding. Daily sourcing, candidate acquisition and management of Recruiters are owned by the separate Global Talent Acquisition Director while that function is active. The HR Director remains responsible for business continuity and may temporarily assume recruitment governance if the Global Talent Acquisition position becomes vacant. Requirements Requirements At least 5 years of experience as an HR Director, Head of HR or senior HR leader. A university degree is a must, or a master's degree is preferred. Strong experience in International recruitment (demonstrated) Strong experience managing the full employee lifecycle. Proven experience with performance management, employee relations and terminations. Experience developing and enforcing HR policies. Experience managing remote or international teams. Strong knowledge of HR operations, contracts and compensation processes. Experience managing an HR team. English at C1 level or equivalent. Spanish at C1 level or native proficiency. Strong judgment, confidentiality and decision-making ability. Ability to work independently and communicate directly with the CEO. Availability during Panama business hours (9am to 6pm Panama time) Candidates based in Latin America are strongly preferred. Benefits What we offer MONTHLY Salary range from: USD $3.500 to 5.000 according to experience. Director-level position with direct access to the CEO. International scope across Europe and the Americas. Hybrid or fully remote work format. Opportunity to build and improve the HR function. Real decision-making authority within the approved scope. Long-term cooperation. Fixed monthly compensation plus performance-based incentives. Contract format based on the candidate’s country of residence.

Location: Panama City, Panama; Guatemala City, Guatemala; Mexico City, Mexico; Bogotá, Colombia; Asunción, Paraguay We are looking for a hands-on HR Director to lead our international People Operations function and build a transparent, performance-driven HR system. The HR Director will be responsible for the complete employee lifecycle after hiring: contracts, HR policies, performance management, compensation coordination, employee relations, professional growth, retention, disciplinary matters and offboarding. This is a senior leadership role reporting directly to the CEO. Work format This is a hybrid / remote position . The successful candidate may work: from our office in Panama; in a hybrid format; or fully remotely from another Latin American country. Regardless of location, full daily availability during Panama business hours (9am to 6pm) is mandatory. Occasional business travel may be required. Key responsibilities Lead the international People Operations and HR governance function. Develop HR strategy and support organizational design. Manage employee and contractor agreements, renewals and HR documentation. Maintain employee files, contract trackers and probation records. Develop and enforce HR policies and internal procedures. Manage performance reviews, KPIs and performance improvement plans. Handle employee relations, complaints, conflicts and disciplinary matters. Coordinate compensation, bonuses, benefits and payroll information. Build promotion, career-development and succession processes. Improve employee engagement and retention. Manage terminations, exit interviews and offboarding. Lead and develop the HR Generalist and future People Operations team. Maintain HR dashboards and provide regular reports to the CEO. Cooperate with the Global Talent Acquisition Director on workforce planning, hiring quality and probation success. Scope clarification The HR Director owns: People Operations; contracts and HR documentation; performance management; compensation and benefits; employee relations; policies and compliance; employee development; retention and offboarding. Daily sourcing, candidate acquisition and management of Recruiters are owned by the separate Global Talent Acquisition Director while that function is active. The HR Director remains responsible for business continuity and may temporarily assume recruitment governance if the Global Talent Acquisition position becomes vacant. Requirements Requirements At least 5 years of experience as an HR Director, Head of HR or senior HR leader. A university degree is a must, or a master's degree is preferred. Strong experience managing the full employee lifecycle. Proven experience with performance management, employee relations and terminations. Experience developing and enforcing HR policies. Experience managing remote or international teams. Strong knowledge of HR operations, contracts and compensation processes. Experience managing an HR team. English at C1 level or equivalent. Spanish at C1 level or native proficiency. Strong judgment, confidentiality and decision-making ability. Ability to work independently and communicate directly with the CEO. Availability during Panama business hours (9am to 6pm Panama time) Candidates based in Latin America are strongly preferred. Benefits What we offer MONTHLY Salary range from: USD $3.500 to 5.000 according to experience. Director-level position with direct access to the CEO. International scope across Europe and the Americas. Hybrid or fully remote work format. Opportunity to build and improve the HR function. Real decision-making authority within the approved scope. Long-term cooperation. Fixed monthly compensation plus performance-based incentives. Contract format based on the candidate’s country of residence.

Location: New York, New York, United States About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . About the role Turing Intelligence builds and ships production AI systems for large enterprises. In banking, capital markets, asset management and insurance, our clients come to us with a hypothesis about where AI can move a P&L line, and we turn it into working software that runs in their core workflows, in a regulated environment, with a measured result. The Client Engagement Lead owns that outcome: from signed SOW through production deployment, adoption, and renewal. You are the client's day-to-day executive counterpart, the leader of a pod of Forward Deployed Engineers (FDEs), and the owner of the engagement's scope, timeline, margin, and expansion. This is not a project-management seat and not an engineering seat. It is an account delivery leader who runs a book of business inside a client, keeps senior stakeholders confident, and holds the engagement to its commercial and delivery commitments. You will not write code, but you need enough technical fluency to scope AI work credibly, challenge your engineers' plans, and explain trade-offs to a client CTO or model-risk team without a translator. What you'll own Client relationship Be the trusted counterpart to client sponsors from working teams to managing directors and C-suite. Own the steering committee, the executive updates, and the hard conversations. Understand the client's business, org, and politics well enough to anticipate what they need before they ask, and to know which stakeholders can stall or accelerate an initiative. Navigate regulated-enterprise complexity as part of the plan, not a surprise at go-live: model risk management, information security review, data residency, procurement, legal, and Responsible AI requirements. Protect the relationship through delivery problems. Bring bad news early, with a plan. Delivery, SOW to production Own engagements end to end. Structure SOWs with clear scope, milestones, dependencies, acceptance criteria, and a value hypothesis before signature. Run the engagement: cadence, staffing, risk and dependency management, decision logs, client communications. Make real-time calls on scope and priority to protect the critical path. Hold the standard that success is adoption and measured impact, not "delivered on time." Define the baseline and KPIs up front and report against them. Set the quality bar with your engineering lead: production readiness, evaluation of model-backed components, and acceptance testing are part of "done." P&L and growth Own the engagement P&L against TI's revenue and margin targets. Manage staffing mix, utilization, change orders, and scope creep to protect gross margin. Forecast accurately and flag variance early. Identify and shape expansion: new use cases, adjacent business units, follow-on SOWs, renewals. Partner with the BFSI GM, who owns the account relationship and revenue number, to convert them. Report value delivered, risks, and key decisions to client sponsors and TI leadership on a fixed cadence. Team leadership Lead a pod of FDEs and delivery staff. Set direction, unblock, and hold the bar on client-facing professionalism and delivery discipline. Partner with your technical lead on architecture and staffing decisions; own the outcome even where you don't own the design. Codify what works into reusable BFSI delivery playbooks, estimation models, and SOW patterns. What you bring Required Collaborative Engagement Lead with sound leadership instincts, a team player who keeps teams motivated under delivery pressure and leads by example, serving as a role model in work ethic, accountability, and client commitment. 8+ years in client-facing delivery or consulting, with at least 3 years leading engagements or accounts for financial services clients (banking, capital markets, asset management, insurance, or payments). Track record of owning engagement or account financials: margin, forecasting, staffing, change orders, renewals. You have led at least one AI, ML, or data-platform program into production at an enterprise and can speak to what the client changed as a result. Executive presence and relationship depth: you have run steering committees, managed MD-level sponsors, and retained accounts through difficult periods. Technical fluency: you can read an architecture diagram, understand how an LLM-based system is built and evaluated, and ask the questions that expose weak plans. You do not need to code. Based in the New York metro area and able to be onsite with clients several days per week. Preferred Engagement management at a technology consultancy, systems integrator, or AI-native delivery firm; or a delivery leadership role inside a bank or insurer's technology or data organization. Familiarity with BFSI regulatory context: model risk management, information security and third-party risk, data privacy and residency. Experience in a two-in-a-box model working alongside a commercial account owner. How we work Two-in-a-box: you own delivery and engagement growth; the BFSI GM owns the account relationship and topline revenue. Small pods of senior FDEs staffed against outcomes, not seats. Bias to shipping. Iterative delivery and clarity over process. Low ego. The outcome matters more than who gets the credit. Compensation and logistics Base salary + Bonus and equity. Hybrid. Onsite with clients in NYC as the engagement requires; occasional travel to other client sites. Reports to the Head of AI Delivery, Turing Intelligence. Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: New York Workplace: remote About Lyra   Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be employed by Lyra Clinical Associates. About the Role As a therapist within our Pediatric Outpatient Service Line, you'll have the opportunity to make a meaningful impact in the lives of children, teens, young adults, and their families while working as part of an integrated clinical team. You'll provide evidence-based, developmentally appropriate therapy that helps members build resilience, strengthen relationships, develop effective coping skills, and make progress toward individualized treatment goals. Depending on the member's age and clinical needs, treatment may also involve partnering with parents or caregivers to reinforce skills, support treatment goals, and promote meaningful change outside of therapy sessions. Therapists are an integral part of our collaborative care model. You'll work closely with behavioral case managers, psychiatric providers, nurses, coaches, and other clinical team members to ensure members receive coordinated care that reflects their individual, developmental, and family needs. This role is a great fit for an independently NY licensed behavioral health clinician who is passionate about supporting children, teens, and young adults, values collaboration, and is comfortable adapting treatment across developmental stages. You'll have opportunities to expand your clinical expertise through consultation, ongoing training, evidence-based care practices, and collaboration with an interdisciplinary team. We are looking for a part-time licensed therapist to join our Pediatric Care Services clinical team. This role sits within the Pediatric Outpatient Service Line and reports to a Clinical Supervisor. Key Responsibilities: Provide evidence-based individual and family therapy to children, adolescents, young adults, and caregivers. Conduct comprehensive behavioral health assessments and develop individualized treatment plans. Utilize evidence-based modalities, including CBT, DBT, ACT, MI, PMT, trauma-informed interventions, and other approaches appropriate to the member's clinical and developmental needs. Collaborate with psychiatrists, behavioral case managers, coaches, nurses, and other interdisciplinary team members to provide coordinated care. Engage caregivers as active partners in treatment when clinically and developmentally appropriate through psychoeducation, collaborative goal setting, and skills coaching. Maintain timely, accurate, clinically meaningful, and compliant documentation. Participate in clinical consultation, supervision, ongoing training, and professional development. Support quality improvement initiatives and the continued delivery of high-quality, evidence-based care. Requirements: Ability to work part-time, 24 hours per week. Availability to provide care during afternoon and evening hours to support member scheduling needs. Potential opportunity to work Saturdays based on program needs. Ability to maintain a private, professional workspace appropriate for providing confidential telehealth services. Ability to maintain reliable internet connectivity necessary to provide consistent, high-quality virtual care. Must reside in and be authorized to work in the United States Ability to meet applicable state licensing, credentialing, payer enrollment requirements, and interstate practice requirements. Qualifications: Current, active New York license and registration in good standing that permits independent clinical practice and diagnosis( LCSW, LMHC, or LMFT). LMHCs and LMFTs must hold New York’s diagnostic privilege. License must have no current restrictions or pending disciplinary action. Master’s degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, Clinical Mental Health Counseling, or another behavioral health discipline that meets New York licensure requirements; or a doctoral degree (Psy.D. or Ph.D.) in Clinical Psychology, Counseling Psychology, or a related psychology discipline. Experience providing evidence-based behavioral health treatment to children, adolescents, young adults, and families. Demonstrated ability to deliver culturally responsive, trauma-informed, and developmentally appropriate care that recognizes and respects members' identities, lived experiences, family structures, and backgrounds. Experience utilizing evidence-based interventions such as CBT, DBT, ACT, MI, PMT, EMDR, and other clinically appropriate treatment approaches. Experience engaging caregivers as collaborative partners in treatment while promoting developmentally appropriate member autonomy. Experience working collaboratively within an interdisciplinary care team. Strong clinical judgment with excellent communication, organization, and documentation skills. Tech-savvy and comfortable utilizing telehealth platforms, electronic health records, and other digital tools to deliver high-quality virtual care. Warm, engaging, and collaborative clinical style with the ability to build therapeutic rapport across developmental stages. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the LyraWorkforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Informationform.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com.   For more information about how we use and retain your information, please see ourWorkforce Privacy Notice." As a part-time Licensed Mental Health Therapist, you will be employed by Lyra Clinical Associates. We manage the business operations so you can focus on providing high-quality mental health care.  The anticipated salary range for this part-time position is $40.40 - $50.97 per hour. The range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. Pay is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:  Competitive base pay for your session work and administrative work  Access to Lyra for Lyrians Time off with pay policies, including vacation, sick days, and company holidays 401k and retirement benefits Employee discount marketplace including access to pet insurance Monthly technology stipend Free live and recorded webinars with CE approval from APA, ASWB, and NBCC Malpractice liability insurance policy Licensure renewal reimbursement—up to 1 state license per calendar year Opportunity for cross-licensure sponsorship and support, if eligible A caseload of motivated clients from diverse industries and backgrounds matched with your expertise using specific search features in our care platform A new Macbook, dedicated business support from Operations, HR, and IT professionals

Location: Distributed About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available location: Seattle, WA What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.  Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes. AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory. Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization. Minimum Qualifications Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services,  Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below: Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS. Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts. Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3. AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows. Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments. Strongly Preferred Qualifications (The "Good-to-Haves") Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms. Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth. Education Undergraduate or graduate degree in Computer Science, Engineering, or a related field. Travel This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration. Compensation This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. For Washington: Estimated annual salary of $204,000.00 - $321,000.00 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: San Francisco; New York City Workplace: Hybrid As Customer Success Lead at Perplexity, you’ll lead the team responsible for helping enterprises adopt Perplexity Computer and our API products, turning adoption into measurable business value. You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the post-sale book, with expansion targets shared with Sales. This is a hands-on leadership role. You’ll stay close to customers and the product while building the team, programs, and cross-functional partnerships that help us scale. Responsibilities - Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales - Set the customer success strategy, and coverage model across high-touch Enterprise, scaled SMB and Mid-Market, and technical API customers - Hire, coach, and develop CSMs across customer segments, establishing a regular cadence of 1:1s, account and renewal reviews, and a clear bar for performance and product expertise - Build the playbooks the team runs on, including Sales-to-CS handoffs, onboarding, customer success plans, health scoring, executive business reviews, and escalations - Partner with Applied AI and Enablement to build onboarding, workshops, champion programs, and scaled education that help customers reach first value and sustain adoption - Help customers connect adoption and consumption to business outcomes, understand usage and cost trade-offs, and build a clear case for renewal and expansion - Partner with Sales to identify self-serve customers ready to move to Enterprise and to plan expansion in named accounts - Work with RevOps and Finance on capacity planning, account assignment, book-of-business design, and accurate reporting in Salesforce - Partner with cross-functional teams to deliver a cohesive customer journey, with clear ownership and handoffs from onboarding through adoption, renewal, and expansion - Coordinate customer readiness and communications for product launches, migrations, pricing and usage changes, and incidents, partnering with Product, Marketing, Support, and Engineering on accurate guidance - Bring customer needs and recurring friction into product planning, and close the loop with customers on decisions and progress - Engage executive sponsors at our largest accounts and step in personally on strategic adoption efforts, high-stakes renewals, and escalations while building the team’s ability to own day-to-day execution You may be a good fit if - You have 10+ years in customer success, account management, or post-sales roles at enterprise software companies - You have 5+ years leading CS teams, with a track record of hiring, coaching, and developing high-performing CSMs - You’ve owned GRR and NRR targets and can show how your team moved them - You’ve built or rebuilt a CS function during rapid growth, not only run an established one - You’ve run both high-touch and scaled or digital coverage models and know when each one fits - You can show how your team helped customers move from initial onboarding to sustained adoption and measurable business outcomes - You’re comfortable with usage and consumption data, and ideally have supported usage-based or API products - You have strong command of Salesforce, forecasting, and customer health tooling - You’re hands-on with AI products and can build enough product fluency to understand customer workflows, diagnose adoption barriers, and earn trust with business and technical stakeholders - You communicate clearly with executive buyers, administrators, and technical teams, including during sensitive product changes or escalations - You’re comfortable operating without an established playbook, using AI and automation where they improve execution and knowing where human judgment matters

Location: San Francisco; New York City Workplace: Hybrid As Customer Success Lead at Perplexity, you’ll lead the team responsible for helping enterprises adopt Perplexity Computer and our API products, turning adoption into measurable business value. You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the post-sale book, with expansion targets shared with Sales. This is a hands-on leadership role. You’ll stay close to customers and the product while building the team, programs, and cross-functional partnerships that help us scale. Responsibilities - Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales - Set the customer success strategy, and coverage model across high-touch Enterprise, scaled SMB and Mid-Market, and technical API customers - Hire, coach, and develop CSMs across customer segments, establishing a regular cadence of 1:1s, account and renewal reviews, and a clear bar for performance and product expertise - Build the playbooks the team runs on, including Sales-to-CS handoffs, onboarding, customer success plans, health scoring, executive business reviews, and escalations - Partner with Applied AI and Enablement to build onboarding, workshops, champion programs, and scaled education that help customers reach first value and sustain adoption - Help customers connect adoption and consumption to business outcomes, understand usage and cost trade-offs, and build a clear case for renewal and expansion - Partner with Sales to identify self-serve customers ready to move to Enterprise and to plan expansion in named accounts - Work with RevOps and Finance on capacity planning, account assignment, book-of-business design, and accurate reporting in Salesforce - Partner with cross-functional teams to deliver a cohesive customer journey, with clear ownership and handoffs from onboarding through adoption, renewal, and expansion - Coordinate customer readiness and communications for product launches, migrations, pricing and usage changes, and incidents, partnering with Product, Marketing, Support, and Engineering on accurate guidance - Bring customer needs and recurring friction into product planning, and close the loop with customers on decisions and progress - Engage executive sponsors at our largest accounts and step in personally on strategic adoption efforts, high-stakes renewals, and escalations while building the team’s ability to own day-to-day execution You may be a good fit if - You have 10+ years in customer success, account management, or post-sales roles at enterprise software companies - You have 5+ years leading CS teams, with a track record of hiring, coaching, and developing high-performing CSMs - You’ve owned GRR and NRR targets and can show how your team moved them - You’ve built or rebuilt a CS function during rapid growth, not only run an established one - You’ve run both high-touch and scaled or digital coverage models and know when each one fits - You can show how your team helped customers move from initial onboarding to sustained adoption and measurable business outcomes - You’re comfortable with usage and consumption data, and ideally have supported usage-based or API products - You have strong command of Salesforce, forecasting, and customer health tooling - You’re hands-on with AI products and can build enough product fluency to understand customer workflows, diagnose adoption barriers, and earn trust with business and technical stakeholders - You communicate clearly with executive buyers, administrators, and technical teams, including during sensitive product changes or escalations - You’re comfortable operating without an established playbook, using AI and automation where they improve execution and knowing where human judgment matters

Location: San Francisco, California WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE We’re looking for a Business Systems Engineer to own the systems that turn a signed deal into a correct invoice and accurate revenue numbers. You’ll work across our go-to-market and finance stack: CRM, quoting and CPQ, billing, the data warehouse, and the integrations between them. Salesforce is one important part of that stack, not the whole job. This is an engineering role with business ownership: you’ll design how data and money move between Sales, Finance, Billing Ops, and Data teams, build the automation that keeps them in sync, and use AI to remove manual work and surface timely signals to reps and operators. You’ll partner closely with Sales, Deal Desk, Billing Ops, Revenue Accounting, and Data Engineering. This role is based in one of San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU’LL ACHIEVE - The big bet: Create a reliable GTM and quote-to-cash foundation across CRM, CPQ, billing and finance systems, marketing automation infrastructure, the data warehouse, and the integrations between them. - By day 90, build a clear understanding of the critical data flows between GTM systems, finance systems, and the warehouse, then ship an initial improvement to a high-value integration or workflow. - By day 90, develop AI-powered and agent-based workflows that reduce manual work for reps, Deal Desk, and Billing Ops while improving the quality of signals available to reps and operators. - By the end of your first year, automate billing-critical workflows such as upgrades and prorated refunds, early renewals, true-ups, and credit deferment, with audit trails Finance can trust. - By the end of your first year, improve data integrity and reporting through clear data models, deduplication, validation rules, reconciliation, and monitoring—including accurate ARR, pipeline, dashboard, and forecasting infrastructure. - Raise the bar for how the team ships and operates: sound access, change management, and release practices; thoughtful documentation and tool decisions; reusable tests, runbooks, code review, and AI-assisted development practices. SKILLS YOU’LL NEED TO BRING - Demonstrated experience in business systems engineering, GTM engineering, revenue operations, or a technical sales or marketing operations role, with the ability to own problems end to end and work effectively across functions. - Strong SQL skills and experience working with a data warehouse such as Snowflake or BigQuery; you design for clean, traceable data and understand how to protect its integrity across systems. - Experience building integrations with APIs, webhooks, event-driven services, reverse ETL, or automation platforms such as Zapier, Workato, or Tray.io http://Tray.io. Scripting in Python or JavaScript, or building serverless integrations, is a plus. - Familiarity with finance systems and concepts such as quote-to-cash, billing, invoicing, and revenue recognition, and the ability to work effectively with Finance and Billing Ops. Experience with an ERP such as NetSuite is a plus. - Hands-on Salesforce development experience with Apex, triggers, Lightning Web Components, and Salesforce automation, following the team’s development and release practices: source control, pull requests, code review, automated testing, and the deployment pipeline - is a plus. - Hands-on experience with Salesforce CPQ, Revenue Cloud, or a similar CPQ tool — including product and pricing data models, price books, bundles, and approval rules — is a plus. - Genuine curiosity about AI, with experience applying it to day-to-day work through AI-assisted development, agents, or workflow automation. Familiarity with Salesforce administration and customization—including objects, flows, permissions, and integrations—is a plus, not a requirement. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and NYC, the estimated base salary range for this role is $167,000 - $228,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: Sydney Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey’s Legal Engineering - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilisation, and supporting long-term expansion and renewal. Legal Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms as well as Fortune 500 and ASX 200 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency. Legal Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations. In our Sydney office, you will be the face of Harvey in APAC—building trust with partners and at APAC’s top firms,in-house counsel, and asset managers; advising them on how Harvey can transform research, drafting, diligence, and compliance; and feeding market insights back to Product and GTM more broadly. WHAT YOU’LL DO - Build trusted relationships with law firms and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice. - Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximise the value of Harvey’s platform. - Develop, codify, and scale high-impact legal use cases across key practice areas, partnering with GTM and Product to operationalise them across the customer base. - Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement. - Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them. - Translate legal practice needs into structured, high-signal feedback for Product and Engineering, helping prioritize roadmap decisions and refine core workflows through a lawyer’s lens. - Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilised capabilities. - Contribute to customer-facing content geared toward the APAC region (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas. - Support the credibility and brand of Harvey in the APAC region as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals. WHAT YOU HAVE - Based in Sydney and eligible to work in Australia. - Australian practising certificate (or equivalent common-law qualification) with 3+ years experience as a qualified lawyer at a top-tier firm or in-house organisation. - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. - Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos. - Strong understanding of legal processes and challenges faced by legal professionals. - Curiosity about AI’s potential to transform the legal industry. - Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships. ADDITIONAL INFORMATION - Location: Sydney, NSW (Hybrid with flexibility) - Work eligibility: Must have valid Australian work rights; Harvey does not currently offer visa sponsorship for this role DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-EL1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Ottawa WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! WHY THIS ROLE? We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of government and defence organizations. You will be the trusted advisor and strategic partner for Canadian federal departments, provincial agencies, Crown corporations, defence organizations, and healthcare systems as they navigate the complex journey of AI adoption. You'll guide organizations through the implementation of frontier AI in secure, highly regulated environments—ensuring solutions deliver a measurable impact while meeting stringent security, privacy, compliance, and ethical requirements. In this role, you'll collaborate with our Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the voice of the customer internally and the face of Cohere externally for our most sensitive and high-impact government engagements. You'll have the unique opportunity to shape how Canada's most important institutions leverage AI to serve the public good. Location: Ottawa (proximity to government customers) Security Clearance: Active Top Secret clearance is mandatory for this role WHAT YOU'LL DO Strategic Customer Partnership: - Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions - Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives - Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints - Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction - Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes AI Adoption & Implementation Leadership: - Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling - Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments - Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures - Create and execute change management strategies to drive user adoption and value realization across diverse government workforces - Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value - Drive contract renewals and account growth by consistently delivering value and building trusted relationships Compliance & Risk Management: - Ensure all implementations meet Canadian government security protocols, including PBMM standards, security assessments, and authority-to-operate requirements - Navigate privacy and compliance requirements: Privacy Act, PIPEDA, PHIPA, Access to Information Act, Official Languages Act, accessibility standards - Lead or support Algorithmic Impact Assessments and responsible AI governance processes as required by Treasury Board directives - Develop risk mitigation strategies for AI deployments in high-security, mission-critical, and citizen-facing contexts - Coordinate with customer security teams, privacy officers, legal counsel, and compliance functions Customer Advocacy & Product Influence: - Serve as the voice of public sector and defence customers within Cohere, advocating for features and capabilities that address government-specific needs - Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, accessibility, bilingualism, and ethical AI - Contribute to the development of public sector-specific offerings, implementation playbooks, documentation, and best practices - Share customer insights to inform Cohere's public sector go-to-market strategy and positioning - Represent Cohere at government forums, working groups, roundtables, and industry events Cross-Functional Collaboration: - Partner with Sales to support expansion opportunities, renewals, and new customer acquisition - Coordinate with Solutions Architects and Forward Deployed Engineers on technical implementation and optimization - Work with Legal, Security, and Compliance teams to navigate complex procurement, contracting, and regulatory requirements - Collaborate with Marketing on thought leadership content, case studies, and public sector community building YOU MAY BE A GOOD FIT IF: Required Experience: - 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts - At least 3-5 years working directly with the Canadian government, defence, or healthcare organizations in a technology, digital transformation, or consulting capacity - Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines - Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments - Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions - Active Top Secret security clearance (mandatory) Customer Success & Account Management Excellence: - Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts - Experience developing and executing customer success strategies, QBRs, and executive engagement programs - Track record of identifying and closing expansion opportunities within existing accounts - Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement - Experience navigating organizational politics and building coalitions across siloed government departments Public Sector & Defence Acumen: - Comprehensive knowledge of the Canadian public sector ecosystem: federal departments, provincial ministries, Crown corporations, defence, intelligence, critical infrastructure, and healthcare - Deep familiarity with government digital strategies, service delivery transformation, and citizen-centric design principles - Understanding of public sector budget cycles, Treasury Board processes, government procurement frameworks, and contract vehicles - Knowledge of relevant legislation and frameworks: Privacy Act, PIPEDA, PHIPA, Directive on Automated Decision-Making, Algorithmic Impact Assessments, accessibility requirements - Experience with government cloud strategies and security frameworks: GC Cloud, PBMM, Protected environments, CCCS guidelines - Proven ability to work with classified information and operate effectively in secure, compartmented environments Nice to Have: - Bilingual (English/French) proficiency—a strong asset for working across the federal government - 3+ years specifically managing GenAI, LLM, or conversational AI implementations - Experience with specific Canadian public sector digital transformation initiatives: Canada.ca http://Canada.ca modernization, healthcare AI projects, Canadian Digital Service programs, or provincial digital government initiatives - Direct experience working with Canadian defence, intelligence, public safety, or national security organizations - Professional certifications: CSM, PMP, ITIL, or Canadian government-specific security training - Experience with government collaboration platforms: GCdocs, GCworkspace, Protected collaboration tools - Background in management consulting, systems integration, or digital transformation consulting for public sector clients - Experience with any modern programming language (C++, C#, JavaScript, Python, etc.) WHAT MAKES THIS ROLE UNIQUE This is a rare opportunity to shape how Canada's most important institutions leverage AI to serve the public good. You'll work with organizations responsible for national security, healthcare delivery, social services, and democratic institutions—helping them navigate the profound opportunities and responsibilities that come with deploying frontier AI technology. You'll need to balance competing demands: innovation velocity with government due diligence, technical possibilities with policy constraints, commercial success with public sector values, and breakthrough capabilities with ethical considerations. It requires patience, strategic thinking, in-depth sector knowledge, security awareness, and a genuine passion for achieving public service outcomes. If you're energized by complex challenges, have deep public sector expertise, understand the gravity of working with classified systems, and want to have an outsized impact on Canada's digital future while working with cutting-edge AI technology, this role is for you. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Chicago Customers are no longer asking whether AI works—they’re asking what it will change about how they operate. As an AI Success Architect, you’ll help enterprise customers answer that question and turn Asana’s AI capabilities into measurable business results. You’ll own the post-sales relationship for a portfolio of ~50 enterprise accounts, acting as a strategic advisor with accountability for AI adoption, consumption, and commercial outcomes. In this advisory role, you’ll diagnose where AI changes how work gets done and guide the organizational change that makes it stick. This role can either be fully remote depending on which US state you live in, or based in our Chicago office with an office-centric hybrid schedule . If based in-office: The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle. Build joint success plans that connect strategic customer goals to measurable results, leading business reviews focused on outcomes and value rather than just usage. Diagnose customer workflows and map them to Asana’s AI capabilities (AI Studio, AI Teammates, and integrations built on the Model Context Protocol, or MCP) to replace manual effort and accelerate decision-making. Assess how customers structure their work in Asana, guiding them to establish habits and governance that supply AI models with rich, consistent context. Lead change management and enablement programs that build internal champions and ensure long-term, sustained adoption. Track AI consumption and adoption against clear baselines and 30/60/90-day benchmarks, translating usage data into a compelling business story. Identify expansion readiness for new AI use cases, products, or broader deployments, initiating conversations and partnering with the account team once validated. Monitor account health, engagement, and sentiment to proactively mitigate risks well ahead of renewals. Partner cross-functionally with Solutions Engineering, Professional Services, and Sales, while sharing structured customer insights with Product and Customer Success leadership. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. 5+ years of experience in customer success, strategic account management, or enterprise technology, with a track record of driving delivery and adoption for complex, high-value accounts. Proven background managing enterprise relationships across both technical and business stakeholders. Solid understanding of how AI agents function, workflow automation principles, and where AI provides substantial versus incremental impact. Comfort discussing pricing, ROI, and commercial outcomes with senior executives, ideally within consumption-based models. Strong competency in change management and program management across concurrent, long-term initiatives. Effective communication skills across audiences, from executive presentations to tactical working sessions with operations teams. Ability to navigate fast-paced, ambiguous environments with sound judgment. Willingness to travel up to 20% to customer sites as needed. Expe rience with enterprise AI, automation, or workflow platforms (or familiarity with MCP) is a plus. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehens ive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission . We bel ieve that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit . For this role, the estimated base salary range is b etween $116,800 - $148,800 . The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits . If you're interviewing for this role, spe ak with your recruiter to learn more about the total compensation and benefits for this role . We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fi tness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal or London, UK About the Role Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure. Banks run their payment rails on us. Governments run public services on us. Media companies depend on us during live events. Health systems depend on us to provide care. Reliability for these customers is no longer a feature of our product. It is a mission. Serving that customer base demands a different operating model. Traditional support organizations route tickets. Traditional engineering organizations ship features. Neither alone is enough when the stakes are this high. We are pivoting to something different: a customer-facing engineering organization, directly engaged with our customers at scale. This is work a central dev team cannot do from the inside of the network. The Customer Reliability Engineering function is the spine of that pivot. CRE is SRE applied outward, the same engineering discipline, applied to the reliability of the systems our customers run on Cloudflare. You are the engineer who owns the problems that matter most to the customers who matter most, and you contribute directly to our products and tooling, in partnership with Product Engineering, to hold that standard across the entire customer base. The Role CRE is a rapid response team and a proactive engineering team. You fix things at the edge as they come up, and you help build the product capabilities that identify customer issues before they become a crisis. Both modes are equally core. Rapid response. When a customer issue surfaces that is high-severity, cross-layer and complex, you are the engineer who answers. You reproduce the defect, isolate the root cause across Cloudflare's infrastructure and the customer's stack, drive the fix with Product Engineering, and confirm resolution. You hold on-call for high-severity incidents as part of a global shift rotation. Proactive engineering. When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human notices, diagnostic tooling that scales across hundreds of customers, automation that reduces toil for Customer Support. Every incident you carry generates engineering output that reduces the cost of recurrence. The work compounds. Cloudflare is building CRE as an AI-native function. You will work with and help build agents and tooling that pre-diagnose incidents, surface relevant logs and configuration, and propose fixes with cited evidence. Engineers who ship AI-assisted diagnostics are the ones defining this discipline. What You Might Work On Rapid response: Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP. Trace it through BGP routing and identify transit provider policy change that is required to resolve. Diagnose a recurring WebSocket disconnect a media customer has been experiencing across multiple release cycles. Isolate it to a specific interaction between a Cloudflare service release and the customer's connection lifecycle. Drive the fix with the owning engineering team. Partner with a government customer's SRE team during an active DDoS event. Help them shape their Magic Transit and WAF configuration in real time. Proactive engineering: Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics so a single query tells the story of a failing request end-to-end. Ship a detector for a class of WAF false positives silently degrading several customers. Get it into production before the next renewal cycle. Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence. Deploy it internally. Measure whether it makes engineers faster. Iterate. Responsibilities Rapid incident response and root cause analysis. Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce postmortems other engineers rely on. Hold on-call for high-severity incidents as part of a global rotation that includes weekends. Proactive reliability engineering. Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents. Contribute monitoring, detection, and diagnostic capability to the core product and the engineering systems that give Customer Support early visibility into customer-affecting issues. Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates) and drive measurable improvement. Write automation that reduces mean-time-to-detect and mean-time-to-resolve. Cross-functional partnership. Manage the technical escalation lifecycle with clear ownership and timely communication. Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps. Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes. Technical leadership and enablement. Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling. Document diagnostic procedures and resolution patterns in runbooks, internal knowledge bases, and AI skills. Share insights from customer-facing incidents to improve product documentation and operational readiness. Product and platform depth. Maintain deep, current expertise across Cloudflare's product portfolio: edge networking, DNS, CDN, WAF, DDoS mitigation, Zero Trust, Workers, and our developer platform. Anticipate customer impact from new releases and architecture changes. Serve as a go-to subject-matter expert in one or more domains. Requirements Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role, with at least 2 years in customer-facing environments. Strong foundation in networking and security: TCP/IP fundamentals: OSI model, IPv4/IPv6 addressing, subnetting, routing, switching. Core protocols: DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP. Routing protocols: BGP, OSPF, including path selection and route propagation. Firewall concepts: stateful/stateless inspection, rule sets, NAT, ACLs. VPN and encryption: IPSec, SSL/TLS tunnels, GRE. Zero Trust architecture, network segmentation, modern security models. Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark, tcpdump), log aggregation (Kibana, Elasticsearch), metrics dashboards (Grafana), distributed tracing. Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that improves reliability and reduces toil. Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices. Excellent written and verbal communication. Able to convey complex technical information clearly to engineers, leadership, and customers. Comfort owning ambiguous, cross-layer problems. Composure under pressure during high-severity incidents. Desired Skills & Experience SRE, DevOps, or platform engineering experience with direct customer-facing accountability. Deep expertise at both L3/L4 (network infrastructure) and L7 (application protocols, DNS, HTTP, WebSocket). Expert-level proficiency with Linux command-line tools: curl, dig, git, traceroute, mtr, strace, ss. Data-at-scale analysis using SQL, PromQL, or equivalent. Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform, Pulumi), and container orchestration (Kubernetes, Docker). Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency. Demonstrated technical leadership: mentoring engineers, driving cross-team initiatives, influencing outcomes without direct authority. Experience applying AI/ML to production engineering or operational workflows. Comfort engaging directly with enterprise customer engineering teams, including on calls during incidents. Bonus Points Active Cloudflare user who understands the platform as a practitioner. Hands-on experience with Workers, Pages, R2, D1, or other developer platform services. Cloud networking and security experience across AWS, Azure, or GCP. Web programming (HTML, JavaScript) and regular expressions. Chaos engineering or formal reliability frameworks (e.g., Google SRE principles). Managing or configuring non-HTTP services: email, DNS authoritative/recursive, FTP, SSH. Compensation ● For Portugal based hires: Estimated annual salary is between € 61,000 - 84,000 The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements. Equity This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Job Description As we continue to scale globally, so do our legal team. Checkout.com http://Checkout.com is seeking a talented and dynamic Legal Counsel to play a core role in our Corporate Legal team at our head office in London. You will be a key member of the team, partnering with stakeholders across multiple business verticals. You will be able to handle varied areas of responsibilities autonomously, demonstrating excellent critical judgement with a hands-on approach in order to advise on major corporate transactions the group undertakes such as M&A, equity and debt financing, as well as supporting on a wide range of other areas including treasury, finance, tax, real estate, intellectual property, ESOP/incentive arrangements and ESG. You will be expected to have a strong corporate background, ideally with some experience in the other areas that the team handles and a willingness to work outside your comfort zone and expand your skill-set. You will be joining an expanding legal team in one of Europe's most valuable fintechs. Our mission is to be a legal team that exceeds expectations. We do this by providing pragmatic and trusted advice and balancing risk management by fusing high performance, innovation, collaboration and integrity. You will report into our Vice President, Legal in London. How You’ll Make An Impact - Leading on a variety of strategically important transactional projects, including M&A, equity and debt financing, strategic investments and new real estate leases. - Dealing with material non-transactional matters, such as investor relations, ESOP/incentive arrangements, intra-group finance and treasury actions, financial audits, reorganisations and ESG. - Partnering with the Commercial Legal team to advise on arrangements with our biggest merchants. - Supporting the Regulatory Legal team on new licence applications to support global expansion. - Collaborating with the Corporate Secretarial team on corporate governance. - Liaising with and managing external counsel to assist with the matters above. - Assisting with the design, implementation and improvement of new and existing policies, processes and procedures to support the business and enhance efficiency. - Helping the business continue to grow by providing creative, proactive and results orientated advice to stakeholders across the business. Qualifications - UK or US (or other common law jurisdiction) qualified corporate lawyer in good standing with at least 3 years' PQE. - Strong post-qualification experience as a corporate lawyer, including some portion of that time spent working as an associate at a leading law firm, ideally with an international focus. - Strong academic qualifications. - Significant previous experience advising on large international corporate transactions. - Outstanding analytical and communication skills and the ability to articulate and explain complex legal issues clearly and concisely to senior stakeholders. - A practical, solutions-oriented focus to solving legal challenges and a business-centric appetite for risk. - Excellent time management skills and experience managing a diverse workload and competing stakeholder demands. - Enthusiasm for new challenges and willingness to be flexible with the scope and variety of projects to be undertaken in this role, as well as comfort with ambiguity, frequent change, and a fast-paced culture. - A proactive hands-on attitude and capability of working with minimal direction and independently driving projects to completion. - A growth mindset that does not settle for the status quo, but is always thinking about better and innovative ways of doing things. Extra marks if you have - Experience working in an international fintech (particularly in the payments sector) or another fast-paced and dynamic environment. - Experience working in-house (this could have been gained whilst on secondment). - Experience advising on private fundraising. - Experience advising on ESOP/incentive arrangements, real estate matters and/or intellectual property. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

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