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Location: Ukraine; Moldova; Latvia; Albania; North Macedonia; Slovakia; Malta; Croatia; Czech Republic; Slovenia; Romania; Spain; Bulgaria; Kazakhstan; Poland; Hungary; Montenegro; Estonia; European Union; Cyprus; Lithuania; Greece; Serbia; Bosnia; Georgia Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE Ruby Labs is hiring an experienced Senior Data Analyst to join our fast-paced, high-ownership environment. You will drive analytics across subscription products and web funnels, partnering with Product, Marketing (UAM), and Data teams to improve conversion, retention, and LTV- while ensuring trusted tracking, strong data models, and decision-ready reporting. This role is hands-on and cross-functional: you will own analysis from problem framing to recommendation, and you’ll mentor analysts while collaborating closely with Data Engineering/BI to keep data foundations reliable. RESPONSIBILITIES - Partner with Product, Marketing, and Data Teams to define KPIs, success metrics, and decision criteria. - Create new dashboards, maintain and improve existing reporting (e.g., Product Reports, Marketing Performance Reports), ensuring clarity and trust. - Deliver full-funnel analysis, identify bottlenecks, and propose improvements or A/B test ideas. - Lead user behavior analysis (journeys, drop-offs, activation/aha moments) using event data. - Monitor key metrics and anomalies; escalate issues and communicate updates to stakeholders with defined SLAs - Own and maintain event taxonomy and tracking structure (events, properties, naming conventions); validate implementation and business logic alignment. - Design and build robust, reusable SQL data models (clean layers, consistent definitions, performance-minded queries). - Mentor Junior/Middle Analysts in SQL, validation, funnel/cohort analysis, and experimentation quality; provide regular feedback and guidance. - Give and receive direct, actionable feedback with peers and the Leadership Team; maintain a high bar for quality in a demanding environment. REQUIREMENTS - Degree in an analytical field (e.g., Mathematics, Data Science, Economics) or equivalent practical experience. - 3+ years of experience as a Data Analyst, with proven ownership of end-to-end analysis and stakeholder delivery. - Strong analytical and problem-solving skills; ability to identify trends, patterns, and root causes in large datasets. - Excellent verbal and written communication; ability to translate analysis into clear business actions. - Ability to think strategically and make data-driven recommendations aligned with company goals. - Strong experience in Product Analytics: funnels, cohorts, retention, LTV, churn, segmentation. - Hands-on experience with event analytics tools: Mixpanel, GA4, Amplitude, or similar - Advanced SQL - Experience with popular BI tools such as Tableau, Looker, or similar - Experience in subscription business - Ability to adapt quickly, learn new tools and methods efficiently, and work effectively in a high-pressure, fast-changing environment NICE TO HAVES - Strong spoken and written English - Experience in Marketing Analytics - Experience with Python, R - Experience with GCP, BigQuery - Experience with Google Ads, Facebook Ads etc - Experience with orchestration frameworks such as Airflow, dbt - Experience with git and code review process LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Technical Interview (90 minutes) - Final Interview (60 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Location: Ukraine; Moldova; Latvia; Albania; North Macedonia; Slovakia; Malta; Croatia; Czech Republic; Slovenia; Romania; Spain; Bulgaria; Kazakhstan; Poland; Hungary; Montenegro; Estonia; European Union; Cyprus; Lithuania; Greece; Serbia; Bosnia; Georgia Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE Ruby Labs is hiring an experienced Lead Data Analyst to join our fast-paced, high-ownership environment. You will drive analytics across subscription products and web funnels, partnering with Product, Marketing (UAM), and Data teams to improve conversion, retention, and LTV- while ensuring trusted tracking, strong data models, and decision-ready reporting. This role is hands-on and cross-functional: you will own analysis from problem framing to recommendation, and you’ll mentor analysts while collaborating closely with Data Engineering/BI to keep data foundations reliable. RESPONSIBILITIES - Partner with Product, Marketing, and Data Teams to define KPIs, success metrics, and decision criteria. - Create new dashboards, maintain and improve existing reporting (e.g., Product Reports, Marketing Performance Reports), ensuring clarity and trust. - Deliver full-funnel analysis, identify bottlenecks, and propose improvements or A/B test ideas. - Lead user behavior analysis (journeys, drop-offs, activation/aha moments) using event data. - Monitor key metrics and anomalies; escalate issues and communicate updates to stakeholders with defined SLAs - Own and maintain event taxonomy and tracking structure (events, properties, naming conventions); validate implementation and business logic alignment. - Design and build robust, reusable SQL data models (clean layers, consistent definitions, performance-minded queries). - Mentor Junior/Middle Data Analysts in SQL, validation, funnel/cohort analysis, and experimentation quality; provide regular feedback and guidance. - Give and receive direct, actionable feedback with peers and the Leadership Team; maintain a high bar for quality in a demanding environment. REQUIREMENTS - Degree in an analytical field (e.g., Mathematics, Data Science, Economics) or equivalent practical experience. - 3+ years of experience as a Data Analyst, with proven ownership of end-to-end analysis and stakeholder delivery. - Experience in subscription business and/or acquisition-driven web funnels. - Strong experience in Product Analytics: funnels, cohorts, retention, LTV, churn, segmentation. - Proven hands-on experience designing, running, and validating end-to-end A/B tests - Hands-on experience with event analytics tools: Mixpanel, GA4, Amplitude, or similar - Advanced SQL - Experience with BI tools such as Tableau, Looker, or similar. - Strong analytical and problem-solving skills; ability to identify trends, patterns, and root causes in large datasets. - Excellent verbal and written communication; ability to translate analysis into clear business actions. - Ability to adapt quickly, learn new tools efficiently, and deliver high-quality work in a high-pressure, fast-changing environment. - Strong spoken and written English. NICE TO HAVES - Experience in Marketing Analytics - Experience with Python and/or R - Experience with GCP and BigQuery. - Experience with Google Ads, Meta/Facebook Ads, or other ad platforms. - Experience with orchestration frameworks such as Airflow and/or dbt. - Experience with Git and code review processes. - Experience with billing/payments analytics LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Technical Interview (90 minutes) - Final Interview (60 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Location: European Union; Moldova; Latvia; Albania; North Macedonia; Slovakia; Croatia; Czech Republic; Slovenia; Romania; Spain; Bulgaria; Kazakhstan; Poland; Hungary; Montenegro; Estonia; Ukraine; Cyprus; Lithuania; Greece; Serbia; Bosnia; Georgia Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE Ruby labs is looking for a Senior CRO Manager – someone who lives and breathes conversion optimization and delivers measurable results. In this role, you'll have a clear mission: deliver 15% conversion rate growth in a quarter. Unlike companies where CRO specialists simply make recommendations, you'll drive the entire process: from data analysis and hypothesis generation to creating high-fidelity mockups, collaborating with developers on implementation, and ultimately owning the performance outcomes. We've built a compensation structure that directly rewards those who exceed targets – top performers see substantial financial growth tied directly to their impact. If you're ready to apply your optimization talents in an environment where excellence is expected and rewarded, we want to talk to you. RESPONSIBILITIES - Lead end-to-end optimization cycles: research → hypothesis → design → testing → rollout. - Perform deep funnel analysis and competitive benchmarking to uncover high-impact opportunities. - Design high-quality UI/UX mockups that clearly communicate your vision and maintain brand integrity. - Partner with engineers to ensure flawless test implementation and deployment. - Maintain uncompromising attention to detail and quality throughout the process. - Analyze test outcomes with statistical rigor, making confident scaling decisions. - Document learnings and build a systematic testing roadmap for continuous conversion growth. - Present insights and results clearly to stakeholders, building alignment and momentum. QUALIFICATIONS - Proven CRO Results: 3+ years of hands-on CRO experience, ideally with subscription or SaaS funnels, with documented performance lifts. - Design Sensibility: Strong UI/UX understanding , able to create compelling, detailed mockups. - Analytical Expertise: Skilled in platforms such as Google Analytics, Mixpanel, Growthbook (or similar). - Execution Excellence: Remarkable attention to detail with a bias for action in fast-moving environments. - Ownership Mentality: Self-driven, proactive, and comfortable being fully accountable for performance outcomes. - Communication: Clear, persuasive communicator with strong English skills (written and spoken). - Fluent English: Strong written and verbal communication skills NICE TO HAVE - Exposure to marketing attribution models, UTM parameters, and ROAS measurement. - Strong project management skills with the ability to prioritize and execute quickly. - Bachelor’s degree in a relevant field. WHAT WE OFFER TO HIGH PERFORMERS We value ambitious professionals who deliver results. We offer: - A merit-based environment where performance directly impacts compensation - Substantial bonus structure tied to exceeding KPI targets - Rapid career advancement for those who consistently deliver - Autonomy to implement your vision without bureaucratic barriers - Opportunity to work with a team that moves fast and values excellence If you're a CRO professional who thrives on measurable impact, loves owning the full optimization process, and wants compensation directly tied to your performance, we want to talk. This role is for someone who doesn't just want to suggest improvements – but wants to create them, implement them, and be rewarded for their success. LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Technical Interview (90 minutes) - Final Interview (60 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Location: European Union; Moldova; Latvia; Albania; North Macedonia; Slovakia; Malta; Croatia; Czech Republic; Slovenia; Romania; Spain; Turkey; Bulgaria; Kazakhstan; Poland; Hungary; Montenegro; Estonia; Ukraine; Cyprus; Lithuania; Greece; Serbia; Bosnia; Georgia Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE We are building a category-defining document management platform. We are way past the MVP stage, battle-tested in production, recently profitable, serving hundreds of thousands of customers globally. We are rapidly scaling with multiple products and new funnels. Currently, we are looking for a Senior CRO Manager who thrives on ownership, speed, and building things that scale. Not a 9-5. Read on if you want challenge, autonomy, and fast growth. This isn't a hand-off role. You'll own the full optimization loop end-to-end: deep funnel analysis, hypothesis generation, high-fidelity wireframes and visual specs, working directly with engineers, and the performance outcomes that follow. We are not just looking at landing page optimizations, in this role you'll be working across the entire user journey, from acquisition through activation, retention, and monetization. The pace is fast and iterative. We ship in days, learn, and keep the engine running. We've built a compensation structure that directly rewards people who exceed targets. Top performers see meaningful financial upside tied to their impact. KEY RESPONSIBILITIES - Own end-to-end optimization cycles: research → hypothesis → design → test → rollout, while keeping the cycles short. - Use AI tools daily to accelerate research, ideation, design, analysis, and documentation. This is core to how we work, not an afterthought. - Perform deep funnel and product analysis across the full user journey - acquisition, activation, retention, monetization - plus competitive benchmarking to surface high-impact opportunities. - Design high-fidelity wireframes and visual specs that clearly communicate your vision while protecting brand integrity. We're a code-first team - design is built in Next.js and TailwindCSS, not Figma. - Partner with engineers to ensure flawless test implementation and rapid deployment. - Analyze results with statistical rigor and make confident scaling decisions. - Document learnings and maintain a continuously prioritized testing roadmap. - Present insights and results clearly to stakeholders, building alignment and momentum. QUALIFICATIONS - Proven CRO results: 3+ years of hands-on CRO experience, ideally with subscription or SaaS funnels, with documented performance lifts. - Funnel + product thinking: You don't just optimize landing pages. You think about the full user journey and how product decisions compound with funnel decisions. - AI-native workflow: You actively integrate AI into your daily process - prompting, prototyping, analyzing, drafting - and have opinions about what actually works. Almost a must. - Design taste: Strong UI/UX sensibility and the ability to recognize and create ideas that convert. You can build compelling, detailed visual specs yourself. - Speed and iteration: Bias for shipping. You'd rather get two well-designed tests live today than one perfect test in a week, and you keep the cycle moving. - Analytical depth: Skilled in Mixpanel, GrowthBook, Google Analytics, or similar. - Execution excellence: Remarkable attention to detail in fast-moving environments. - Ownership: Self-driven, proactive, fully accountable for outcomes. - Fluent English: strong written and verbal communication. NICE TO HAVE - Exposure to marketing attribution models, UTM parameters, and ROAS measurement. - Strong project management skills with the ability to prioritize and execute quickly. - Bachelor's degree in a relevant field. LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Technical Interview (90 minutes) - Final Interview (60 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity Grafana’s GTM organization is looking for a Director, Strategy & Planning. Reporting to our VP of Revenue Operations, you will work with a cross-functional team of stakeholders to define growth strategies, provide insights to business performance, and set the standard for data- driven decision making in GTM. Success in this role requires deep experience with consumption-based SaaS. You'll understand how customer adoption and usage translate into revenue over time, and use that understanding to guide GTM capacity, productivity, and investment decisions across Sales, SE, CX, SDR, and Partners. This is a hands-on leadership role with ownership of the planning agenda and the models behind it. What you'll be doing: Establish standard reports and tools to analyze business performance, help set operational targets, and drive planning processes with the Go-To-Market Operations team Lead annual and long-range GTM planning, aligning revenue targets with hiring plans, territory coverage, and productivity assumptions Develop revenue and capacity scenarios that account for usage variability, customer adoption, and expansion or contraction across cohorts, segments, and regions. Work with Global and Regional Sales and Services leaders to evaluate strategic opportunities and/or transformational initiatives; New market evaluation, M&A integration, vertical planning, pricing, etc. Become an expert in how our GTM data is captured, how it ties to underlying business processes, and how it impacts key metrics and reports. Identify operational gaps in our reporting capabilities and/or inefficiencies in the planning process. Work with Analytics and Business Systems teams to build scalable solutions. Help create the connective tissue across our internal stakeholders: Revenue Operations, Marketing, Finance, Data, and GTM leadership Build scalable, self-service planning processes that improve consistency and reduce manual coordination across teams. Advise GTM leadership on market segmentation, vertical performance, pricing scenarios, and territory strategy, presenting clear recommendations and tradeoffs. Partner with Finance to align consumption-based revenue scenarios with workforce budgets and financial targets, reviewing performance and recommending adjustments as usage trends change. Set priorities for the planning function and lead cross-functional initiatives with Data and Field Ops to close gaps in reporting and planning infrastructure. Identify and implement AI-assisted approaches to consumption analysis, scenario development, and recurring reporting, partnering with data to validate results and improve planning efficiency. What Makes You a Great Fit: 8+ years in GTM strategy and operations, sales planning, revenue operations, consulting, or a related analytical field, including experience leading a planning function or major cross-functional programs. Demonstrated track record of strategic thinking and analysis--seeing over the horizon to identify opportunities, envision models, and strategic paths to capture opportunities, as well as spot emerging risks Strong modeling and analytical skills – comfort with complex segmentation analysis and workforce planning Excellent communication skills with executive audiences - explain “what it is”, “why it matters” and “what should we do” in terms of your data and analysis Experience owning GTM planning through significant ARR and headcount growth at a SaaS company of comparable scale and complexity, including evolving capacity models, coverage strategies, and planning processes as the organization expands. Experience in a Sales or GTM organization, and familiarity with common sales methodologies (MEDDPICC or MEDDIC) and models ( rep productivity, rep capacity, campaign influence, and quota modeling) High comfort with ambiguity. You identify the right priorities and put in the hard work without need for external motivation You think critically and creatively, continually reorienting to obstacles to define a better way to achieve our goals. Bonus Points For: Previous experience in open source Experience with Grafana, Tableau or other analysis/BI tools. Familiarity with Salesforce CPQ, Zuora, or other CPQ / Q2C / subscription management tools. Familiarity with marketing automation (Marketo) or sales productivity tools (Outreach, Clari, People.ai). Familiarity with SQL or similar database querying language (you won’t be deep in SQL, but helps to have heard of a LEFT JOIN). Experience applying generative AI, predictive analytics, or AI-enabled automation to improve GTM planning, forecasting, and reporting, with sound judgment in validating outputs and underlying assumptions. Compensation & Rewards: In the United States, the OTE (On-Target Earnings) compensation range for this role is $ 230,000 - $275 ,000 Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Montreal, Canada 📍 Location: Montreal, Quebec, Canada 📄 Employment Type: Contract-to-Permanent (Preferred) / Contract 🏢 Work Arrangement: Remote Opportunity for US and Canadian citizens. Relocation assistance + bonus for European and UK candidates. 🚀 Start Date: Immediate 💰 Compensation: TBD -- based on skills and experience Important Screening Requirements Must be legally eligible to work in Canada . Must be capable of obtaining the required security clearance . English proficiency is required. French is considered an asset. Candidates must have strong experience with fault-tolerant embedded systems supporting LEO, MEO, and/or GEO spacecraft missions. About the Role We are seeking an experienced Satellite Bus Flight Software Systems Engineer to lead and support the system-level definition, architecture, integration, verification, and operational readiness of flight software for current and next-generation spacecraft platforms. This is a systems engineering and technical leadership role at the intersection of spacecraft architecture, platform subsystems, embedded flight software, avionics, mission operations, and verification. You will ensure that spacecraft bus flight software meets platform and payload functional, performance, autonomy, safety, reliability, and operational requirements throughout the full spacecraft lifecycle—from early architecture and detailed design through integration, launch preparation, commissioning, and on-orbit operations. Key Responsibilities Translate functional, performance, safety, and security requirements into flight software requirements and architecture. Allocate requirements to software modules and execution threads while maintaining bidirectional requirements traceability. Define Flight Software (FSW) architecture, including: RTOS Initialization PUS services Autonomy Health monitoring Fault management Payload interfaces Define FDIR algorithms , isolation logic, recovery actions, safe-mode sequencing, and redundancy management. Guide the integration of FDIR logic into flight software. Develop and maintain Interface Control Documents (ICDs) for payload, platform, and ground-segment interfaces. Support Satellite Reference Database development and validation. Collaborate with payload, platform, ground-segment, and mission-operations teams to identify and resolve integration issues. Develop and support Flight Software Verification Plans and integration testing. Support SIL, HIL, fault-injection, performance, and security testing . Support verification and test automation frameworks, test case development, results analysis, and test-report certification. Support spacecraft mode and operational procedure development. Analyze on-orbit telemetry and support software updates and operational improvements. Support SOOH development and operator training. Participate in major design reviews, including SRR, PDR, CDR, MRR/TRR . Mentor junior engineers and serve as a technical liaison with customers, partners, and vendors. Contribute to engineering standards, process improvements, technology roadmaps, and lessons learned. Required Qualifications Bachelor's degree in Electrical Engineering, Aerospace Engineering, Computer Science, Embedded Systems , or a related field. 10+ years of experience working with fault-tolerant embedded systems on LEO, MEO, and/or GEO satellite missions . Experience with: CCSDS ECSS PUS services MIL-STD-1553 SpaceWire RS-422/485 CAN Ethernet Experience with real-time computing cores and/or embedded Linux . Experience with auto-coding or automated code-generation workflows. Strong understanding of aerospace systems engineering fundamentals. Hands-on experience supporting systems integration, testing, troubleshooting, and problem resolution . Experience with Confluence and JIRA . Ability to work independently with minimal supervision. Strong analytical and problem-solving skills, with the ability to break down complex technical challenges into fundamental components. Excellent written and verbal communication skills in English . Preferred Qualifications Experience with end-to-end spacecraft flight software development and integration. Experience with FDIR, spacecraft autonomy, safe-mode management, and redundancy management . Experience supporting spacecraft commissioning and on-orbit operations . Experience with SIL/HIL , fault injection, and automated verification frameworks. Experience integrating flight software with spacecraft payloads, avionics, and ground systems. French language proficiency. Experience supporting satellite programs from early concept and architecture through launch and on-orbit operations.

Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. WHO WE ARE LOOKING FOR Everyone at Higgsfield is an A-player. We’re looking for teammates who bring: - High IQ, energy, and agency. - Extreme autonomy and ownership. - The ability to move fast, experiment constantly, and learn even faster. - Resilience under pressure and readiness for an always-on environment. - A balance of data-driven judgment and creative intuition. - The drive to raise the standard for the entire team, not just yourself. WHAT YOU WILL WORK ON - Create engaging, high-quality video content that resonates with millions of users. - Manage full production cycle: planning, scripting, generating, editing. - Use generative image/video AI tools to produce original, standout content. - Edit with professional tools (Premiere Pro, DaVinci Resolve). - Spot trends in marketing content and bring fresh, viral-worthy ideas. YOUR MUST HAVES - Strong experience with image and video GenAI tools. - Solid editing skills in Premiere Pro or DaVinci Resolve. - Proven ability to deliver creative content end-to-end. - Sharp sense of visual and marketing culture — able to pitch ideas that hook. - High energy, ownership, and adaptability in a fast-paced environment. - Understanding of social media formats, trends, and audience engagement. THE DEAL - Competitive salary in USD. - On-site role in Almaty office. - Full-time position. - Full ownership and creative freedom over content — with real impact on how the world’s best creative and ad agencies discover and adopt Higgsfield.

Location: European Union; Latvia; Slovakia; Croatia; Czech Republic; Spain; Turkey; Bulgaria; Poland; Hungary; Estonia; Cyprus; Lithuania; Serbia; Bosnia; Georgia Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE We are looking for a highly systematic Senior Creative Producer to own the ad creative engine for one of our core D2C subscription products in the consumer AI category. You will be fully responsible for the full concept-to-performance loop, generating the angles, driving production volume, running structured tests, performing competitor research, and turning creative-level data into the next round of winning concepts. This is a high-impact role. Your ad creatives will be the primary performance lever: your work moves CTR, CVR, CPA, and ROAS directly, and you are accountable for those numbers alongside the User Acquisition team. The bar is high and so is the upside; performance here is directly and significantly rewarded. KEY RESPONSIBILITIES - Creative Strategy & Concepting - Own the creative angle strategy: Define which hooks, pains, and value propositions get tested next - Develop creative concepts: demo-led ads, UGC-style video, statics, and AI-generated formats - Translate product features and capabilities into concrete, scroll-stopping propositions for target audiences - Build and maintain a documented library of proven angles, hooks, and creative patterns PRODUCTION & TESTING VELOCITY - Own the creative pipeline across ad networks (Google, YouTube, Meta, Snapchat, TikTok, Applovin, etc) shipping new concepts every week - Structure systematic A/B testing frameworks, isolate variables, and analyze the results to bring solid conclusions. - Produce clear creative briefs for designers to execute high-performing concepts aligned with the brand. PERFORMANCE ANALYSIS & ITERATION - Own creative-level metrics: hook rate, hold rate, CTR, CVR, CPA, and ROAS - Generate testable hypotheses from performance data and retire underperforming angles quickly - Identify winning patterns, codify why they work, and scale them into new concept batches - Deliver structured creative performance reviews with clear recommendations for the next cycle MARKET RESEARCH & COLLABORATION - Run systematic competitor creative research across ad libraries and creative intelligence tools - Track emerging formats, platform policy shifts, and creative trends in the consumer AI category - Communicate daily with User Acquisition Managers, taking briefs on which angles need more volume QUALIFICATIONS Must-Have Experience - 4+ years producing performance ad creative for D2C or subscription consumer products - Proven track record of high-volume output, shipping and live-testing multiple new concepts weekly - Deep working knowledge of the major ad network ecosystems (Google, Meta, TikTok, Snapchat, etc). - Demonstrated fluency with an AI production stack across image, video, voice, and scripting tools - Ability to read creative-level performance data independently and act on it without an analyst in the loop - Experience building structured creative testing frameworks, not ad-hoc one-off tests - Strong portfolio of ads with verifiable performance results. (Applications must include a CV and a portfolio of ad creative you personally produced). Leadership Attributes - Systematic operator. You build repeatable creative processes, not one-time wins - Fully accountable for performance outcomes, not just delivery of assets - Fast and decisive under volume. Comfortable killing your own concepts when data says so - Treats User Acquisition as a working partner, not a downstream recipient of files LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Take-Home Assignment - First Interview (60 minutes) - Final Interview (40 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Location: US - Hybrid - Massachusetts - Boston, US - Headquarters - Maryland - Columbia Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Services Architect is an advanced individual contributor within the Services Architecture team, contributing to the technical direction, quality, and delivery of content across the Professional Services Portfolio. Operating with a high degree of autonomy while aligning with the overarching portfolio strategy, this role leads the design and execution of net-new consulting service offerings, courses, and enablement programs, and helps establish standards for the broader team. In this position, the architect provides technical guidance across team projects, handles content and offering escalations, and actively mentors Associate Services Architects. Working in close collaboration with portfolio leadership, the role supports offering strategy and product roadmap alignment, while periodically teaching customer classes or delivering service engagements to ensure content remains grounded in real-world customer experience. Your Opportunity: Strategy & Portfolio Leadership Portfolio Direction: Shape the Professional Services Portfolio by identifying gaps and opportunities and proposing and prioritizing new offerings aligned with corporate strategy and product roadmaps. Offering Ownership: Design, draft, and update consulting service offerings, enablement content, educational material, and technical presentations for webinars and events, and lead development of the most complex and strategic net-new offerings. Standards & Quality: Maintain high technical, content, and lab quality standards across the portfolio, ensuring that project outputs and contributions, including work from Associate Services Architects, consistently adhere to established team standards and templates. Roadmap Alignment: Stay informed about Tenable product changes, evaluate requirements for offering updates, and plan portfolio updates well ahead of product release. Advisory: Advise the Senior Director, Services Portfolio, on offering strategy, resourcing, and delivery risk. Content Development & Delivery Requirements Review: Review user and technical requirements for completeness and clarity. Collateral: Create collateral for new offerings and evaluate existing offerings and content for accuracy and relevance. Pre-Production Training: Deliver pre-production training sessions to evaluate product suitability and gather early feedback. Live Demonstrations: Create live demonstration recordings for the Tenable product suite. Content Review: Perform content reviews with peers in Services, Technical Support, Customer Success, and Product Management to ensure quality and alignment with customer needs, and act as the final technical approver for release. Customer Experience: Periodically teach customer classes or deliver service engagements to obtain intimate knowledge of the customer experience. Strategic Engagement & Support Field Perspective: Collaborate with Professional Services peers to understand the field perspective on service and training offering requirements. Customer & Partner Engagement: Engage with customers and partners to analyze market trends and the competitive landscape, and translate findings into portfolio decisions. Problem Solving: Provide solutions to a wide range of difficult problems while maintaining a positive attitude and positive working relationships, gathering information to support data-driven decisions. Escalation Support: Act as the final escalation point for Customer Care, Services, and Product escalations relating to portfolio content that the Associate Services Architect cannot resolve. Staying Current: Remain abreast of corporate direction and strategy, product roadmaps, messaging, and emerging trends in the security industry. Project, People & Process Delivery Oversight: Independently manage assigned projects and provide delivery oversight of team members’ projects to ensure delivery on schedule and on budget. Mentoring: Mentor and develop Associate Services Architect colleagues, including setting expectations for the Associate role’s intake and review. Process Improvement: Remain abreast of educational learning frameworks, content development approaches, and technologies that may reduce cost or shorten development timelines, and drive adoption where they do. Other Duties: May perform other duties and responsibilities that management may deem necessary from time to time. What You'll Need: Experience Security Foundations: 5+ years of overall experience in Information Security. Vulnerability Management & Cybersecurity: 1+ years of experience in vulnerability management and broader cybersecurity operations, ideally utilizing enterprise assessment tools such as the Tenable product suite. Services Experience: 3+ years of professional services, technical support, or sales engineering experience. Curriculum Design: Proven experience designing and delivering technical curricula, training, and customer enablement programs, as well as leading others to do so. Knowledge and Education Education: B.S. degree in Computer Science or a related field preferred; equivalent experience considered. Technical Depth: In-depth knowledge of Windows and Linux operating systems and of TCP/IP networking. Emerging Domains: Working knowledge of web application security, container security, cloud environments (AWS/Azure), and ICS/SCADA systems, with in-depth expertise in at least one. Security Tools: Familiarity with security assessment tools such as Nessus, Kali Linux, and Metasploit. Other Requirements Communication: Strong written and verbal communication skills, including the ability to present to senior internal and customer audiences. Collaboration: Strong interpersonal skills with the ability to work effectively with internal and external stakeholders, including at a senior level. Autonomy: Strong initiative and the ability to work remotely, both in a self-directed manner and as part of a geographically distributed team, setting direction for others without day-to-day supervision. #LI-Hybrid #LI-MS1 This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. US Pay Range $145,000 — $193,666.67 USD We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you: General Applicant Privacy Notice California Applicant Privacy Notice EU/EEA/UK Applicant Privacy Notice

Location: Brighton, United Kingdom; London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Field-Based Business Development Executive - Brighton Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Field-Based Business Development Executive to join our Brighton team. This is a hybrid role. In this role, you’ll help us build relationships with new restaurant partners across the region, improving our proposition for customers and identifying ways to continue our fast growth. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Regional UK and Ireland team. The Regional UK and Ireland team drives Deliveroo's performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve, focusing on bringing the best possible selection to our customers and opportunities for growth to our partners. Here’s what your day-to-day might look like: Drive regional restaurant acquisition: Map, prospect, pitch, and close high-value restaurant partners across your region to expand our local market selection. Execute strategic business development: Engage with independent restaurants via physical visits, emails, calls, and social platforms to demonstrate the commercial value of Deliveroo’s technology. Own the commercial onboarding journey: Oversee the end-to-end partner onboarding process to ensure it is fast, efficient, and seamless for new partners. Structure high-impact partnerships: Negotiate contract terms and partnership structures that secure win-win commercial outcomes for both restaurants and Deliveroo. Act as a local territory expert: Develop deep insight into the regional food scene, mapping out up-and-coming culinary trends and identifying the key brands that local customers crave. What You’ll Need to Thrive Essential Proven new business acquisition: Demonstrated sales experience with a track record of actively targeting new business and consistently delivering against demanding commercial targets. Commercial negotiation skills: Strong commercial acumen with the ability to handle negotiations and structure profitable, sustainable deals. Autonomy and field-based resilience: A self-motivated, tenacious approach with the ability to work independently and spend significant time out on the road meeting prospects. Effective relationship building: Excellent communication and interpersonal skills, with the ability to connect with diverse business owners and present product value clearly. Mobility requirement: Possession of a valid UK driving licence and access to a vehicle is a must to facilitate travel across the region. Nice to Have Industry sector knowledge: Prior experience or a deep understanding of the economics of hospitality, food delivery, or high-growth marketplace operations. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Brighton, United Kingdom; London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Field Sales Representative - Brighton Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Field Sales Representative to join our Brighton team. This is a hybrid role. In this role, you’ll help us build relationships with new restaurant partners across the region, improving our proposition for customers and identifying ways to continue our fast growth. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Regional UK and Ireland team. The Regional UK and Ireland team drives Deliveroo's performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve, focusing on bringing the best possible selection to our customers and opportunities for growth to our partners. Here’s what your day-to-day might look like: Drive regional restaurant acquisition: Map, prospect, pitch, and close high-value restaurant partners across your region to expand our local market selection. Execute strategic business development: Engage with independent restaurants via physical visits, emails, calls, and social platforms to demonstrate the commercial value of Deliveroo’s technology. Own the commercial onboarding journey: Oversee the end-to-end partner onboarding process to ensure it is fast, efficient, and seamless for new partners. Structure high-impact partnerships: Negotiate contract terms and partnership structures that secure win-win commercial outcomes for both restaurants and Deliveroo. Act as a local territory expert: Develop deep insight into the regional food scene, mapping out up-and-coming culinary trends and identifying the key brands that local customers crave. What You’ll Need to Thrive Essential Proven new business acquisition: Demonstrated sales experience with a track record of actively targeting new business and consistently delivering against demanding commercial targets. Commercial negotiation skills: Strong commercial acumen with the ability to handle negotiations and structure profitable, sustainable deals. Autonomy and field-based resilience: A self-motivated, tenacious approach with the ability to work independently and spend significant time out on the road meeting prospects. Effective relationship building: Excellent communication and interpersonal skills, with the ability to connect with diverse business owners and present product value clearly. Mobility requirement: Possession of a valid UK driving licence and access to a vehicle is a must to facilitate travel across the region. Nice to Have Industry sector knowledge: Prior experience or a deep understanding of the economics of hospitality, food delivery, or high-growth marketplace operations. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Brighton, United Kingdom; London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Field Sales Executive - Brighton Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Field Sales Executive to join our Brighton team. This is a hybrid role. In this role, you’ll help us build relationships with new restaurant partners across the region, improving our proposition for customers and identifying ways to continue our fast growth. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Regional UK and Ireland team. The Regional UK and Ireland team drives Deliveroo's performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve, focusing on bringing the best possible selection to our customers and opportunities for growth to our partners. Here’s what your day-to-day might look like: Drive regional restaurant acquisition: Map, prospect, pitch, and close high-value restaurant partners across your region to expand our local market selection. Execute strategic business development: Engage with independent restaurants via physical visits, emails, calls, and social platforms to demonstrate the commercial value of Deliveroo’s technology. Own the commercial onboarding journey: Oversee the end-to-end partner onboarding process to ensure it is fast, efficient, and seamless for new partners. Structure high-impact partnerships: Negotiate contract terms and partnership structures that secure win-win commercial outcomes for both restaurants and Deliveroo. Act as a local territory expert: Develop deep insight into the regional food scene, mapping out up-and-coming culinary trends and identifying the key brands that local customers crave. What You’ll Need to Thrive Essential Proven new business acquisition: Demonstrated sales experience with a track record of actively targeting new business and consistently delivering against demanding commercial targets. Commercial negotiation skills: Strong commercial acumen with the ability to handle negotiations and structure profitable, sustainable deals. Autonomy and field-based resilience: A self-motivated, tenacious approach with the ability to work independently and spend significant time out on the road meeting prospects. Effective relationship building: Excellent communication and interpersonal skills, with the ability to connect with diverse business owners and present product value clearly. Mobility requirement: Possession of a valid UK driving licence and access to a vehicle is a must to facilitate travel across the region. Nice to Have Industry sector knowledge: Prior experience or a deep understanding of the economics of hospitality, food delivery, or high-growth marketplace operations. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Care Operations Manager - French Speaking Location: London, hybrid working with 3 days minimum in the office As a Care Operations Manager, you will be responsible for overseeing the daily operations of one of our contact centre teams based at our BPOs. You will collaborate with other departments to drive overall business success. Additionally, you will be expected to analyse operational data, identify areas for improvement, and implement strategies to enhance productivity and quality. Responsibilities Responsibility for the Care performance delivered to all sides of the marketplace for your areas through outsourced teams Work with multiple stakeholders (global and local) to own and manage day to day performance of service queues for customers, partners, and riders across multiple channels Create business insights and targets to measure Care performance Lead on projects and initiatives to transform performance across a wide range of KPIs e.g. (CSAT, Policy Adherence, AHT, QA) and own performance improvement strategies where required Identify and prioritise gaps with partners and internal stakeholders (e.g. policy, workforce management) and own performance improvement strategies where required. Independently own performance deep dives and lead updates with executives, Care leadership, and stakeholders Manage the performance of our outsourced partner(s), identifying areas for improvement and delivering action plans to ensure that targets are achieved and we deliver the best customer experience in your markets Make Care a true differentiator at Deliveroo, ensuring best in class customer satisfaction for all three sides of the marketplace Relentlessly drive change - surfacing issues across Care operations, generating hypotheses, and landing improvements You will present weekly, monthly and annual performance against Care action plans and objectives. Participation in the 24/7 emergency on-call rota, which works out at being on-call roughly one week every quarter. Requirements Fluent in French 2+ years experience as an Operations Manager (or equivalent), within a customer service environment (at a BPO or in-house). Can prioritise effectively - leading on multiple project workstreams concurrently and independently Has detailed understanding of customer service metrics e.g. (CSAT, Policy Adherence, AHT) and drivers of performance for these individual metrics Has solid analytical background and ability to drive insights through data (e.g. Excel pivot tables, INDEX MATCH) Has an excellent verbal and written communication skills Knowledgeable and comfortable working with CRM systems (e.g. Zendesk / Amazon Connect) and BI tools such as Looker, Tableau, Power Bi. Takes personal accountability for quality and accuracy of work Action oriented with experience leading performance improvement projects, such as turnaround plans, glidepaths to green. Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Creating new and improving existing AI solutions Involvement in the whole process of data-driven development from analyzing product requirements to launching the feature or system to production (with the help of MLOps specialists) and improving it based on results of monitoring and feedback.

Location: Sydney, Australia FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work® . The Customer Support Specialist plays a key role in delivering a smooth and professional client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms. The role is important in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey. Reporting to: General Manager Responsibilities: Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat Educating clients on how to use the Company’s website and trading platforms Communicating with clients regarding the company’s products and services via telephone, email and live chat Assisting other departments Candidate Profile: Computer literacy with excellent working knowledge of Microsoft Office applications Knowledge and experience in FX, CFD industry will be considered advantageous A team player with excellent communication skills Fluency in English is essential Knowledge of additional language will be an advantage but not essential Ability to work on public holidays Our offer: Welcoming, young and multicultural team with approachable leadership Ability to contribute to dynamic business at a growth phase High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Vibrant company life: from team activities to global celebrations Free access to multiple sports and wellness facilities across the country A day off on your Birthday Journey to FP Markets: Interview with People Function member (30 - 45 min) to assess match to our culture Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

Location: Sydney, Australia FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work® . The Customer Support Specialist plays a key role in delivering a smooth and professional client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms. The role is important in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey. Reporting to: General Manager Responsibilities: Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat Educating clients on how to use the Company’s website and trading platforms Communicating with clients regarding the company’s products and services via telephone, email and live chat Assisting other departments Candidate Profile: Computer literacy with excellent working knowledge of Microsoft Office applications Knowledge and experience in FX, CFD industry will be considered advantageous A team player with excellent communication skills Fluency in English is essential Knowledge of additional language will be an advantage but not essential Ability to work on public holidays Our offer: Welcoming, young and multicultural team with approachable leadership Ability to contribute to dynamic business at a growth phase High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Vibrant company life: from team activities to global celebrations Free access to multiple sports and wellness facilities across the country A day off on your Birthday Journey to FP Markets: Interview with People Function member (30 - 45 min) to assess match to our culture Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

Location: Georgia; Montenegro; Vietnam; Thailand We are looking for a Technical Support Specialist ! Key responsibilities 1. Investigate technical requests from internal users related to hotel and room availability. Key metric: Valid CSAT. 2. Handle alerts related to drops in availability: analyze issues, develop and test hypotheses, and monitor progress toward restoring availability metrics. Key metric: Hotel and room availability rates by brand, partner, and supplier. 3. Reduce the workload of Development and QA teams by continuously deepening technical and functional expertise.Key metric: Percentage and quality of escalations. 4. Contribute to building and optimizing internal processes and improving the product. This includes regular meetings with the Product team, managing projects, creating and maintaining documentation, developing AI-powered automations, and other process improvement initiatives. Requirements 1. Experience in technical support, integrations, or IT operations. 2. Autonomy and proactivity are key requirements for this role. There is no constant micromanagement within the team. The specialist is expected to plan their work independently, set priorities, respond to changing circumstances, and proactively initiate necessary actions. 3. Ability to independently investigate technical issues by collecting data, formulating and testing hypotheses, identifying root causes, or isolating the source of a problem. 4. Experience working with logs, monitoring tools, and metrics. Experience with Grafana is a plus. 5. Understanding of HTTP/API concepts, response codes, requests and responses, and the ability to read and interpret JSON/XML. 6. Basic SQL skills for independently querying and validating data. 7. Ability to escalate issues to Development effectively by clearly documenting symptoms, business impact, troubleshooting steps, and collected evidence. 8. Strong communication skills, including the ability to facilitate calls with developers, internal users, suppliers, and stakeholders, adapting explanations to the audience. 9. Conversational English at B2 level or equivalent practical proficiency for work-related calls and written communication. 10. Ability to document solutions and contribute to continuous process improvement. Preferred skills Experience in travel or e-commerce, external integrations support, automation, and the use of AI tools would be a great plus. Benefits Opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: emergingtravel.com/career/hr-policy

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role This is an overnight shift role with working hours of 12:00am - 7:00am EST. As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible. In this role, you will engage deeply with GitLab through the command line; analyzing logs, system behavior, and application performance with strong Linux fundamentals and an understanding of how GitLab’s components interact end-to-end. You may partner with Product and Engineering to reproduce and document edge-case defects using sanitized or redacted data, or contribute directly to the product by opening merge requests that resolve customer-impacting issues. Beyond resolving individual cases, you’ll help strengthen GitLab by improving documentation, support workflows, and institutional knowledge, ensuring that lessons learned in highly regulated environments benefit the broader platform; all while working in a fully remote, highly collaborative environment built on trust, autonomy, and shared ownership. Some examples of our projects: A tool to quickly analyze strace output A solution to capture the state of a customer’s server for easier troubleshooting A functionality to ChatOps to make it easier to identify user accounts on GitLab.com What you’ll do Collaborate closely with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex issues in GitLab deployments operating under strict security, compliance, and operational constraints. Perform deep, hands-on technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior, often with limited telemetry or incomplete datasets. You will trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes; frequently partnering with GitLab Product, Development, and Infrastructure teams to ensure outcomes that meet both mission and platform reliability requirements. Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues. Participate in regular pairing sessions with other Support Engineers and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes. Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient. Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments. Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions. What you’ll bring Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues in complex environments Familiarity with AI/LLM-powered developer tooling and gateway architectures (for example GitLab Duo, AI gateway configurations, or similar model-serving/proxy layers), including how they're deployed and troubleshot in self-managed or air-gapped environments Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller frameworks (preferably Ruby on Rails) to investigate and resolve issues Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows Skill in creating and maintaining clear, accurate support content and technical documentation Ability to explain complex technical topics in a clear, empathetic way to customers and coworkers with varying technical backgrounds Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes Understanding of common information security and compliance concepts and controls (for example DISA STIG and SELinux), and eligibility to work on United States federal customer environments as required for this role About the team At GitLab Federal, LLC, the U.S. Government Support Engineering team partners with public sector organizations and United States government agencies to support GitLab in highly secure, mission-critical environments. Our work directly enables national security outcomes, supporting customers across the Intelligence Community, Department of War, and other federal, state, and local government entities operating within regulated and restricted boundaries. We are embedded within Support Engineering and work closely with Product, Development, Infrastructure, Customer Success, and Sales to solve complex, high-impact technical challenges. Our team frequently dives into code, logs, and architectural behavior to understand not just what is failing, but why; especially in environments with sanitized data, limited visibility, and strict compliance controls such as FedRAMP. We collaborate asynchronously across time zones and through structured pairing and discussion to share knowledge, strengthen solutions, and continuously improve how GitLab supports secure, air-gapped, and regulated deployments, while upholding GitLab's standards for rigor, transparency, and technical excellence. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $95,200 — $160,800 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .