Вакансии

Location: Croatia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Bulgaria OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Bosnia and Herzegovina OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Albania OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Uzbekistan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Turkmenistan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Tajikistan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Kyrgyzstan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Kazakhstan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Moldova OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Lithuania OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Latvia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Georgia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Estonia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Azerbaijan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Armenia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Ukraine OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. We're looking for a Senior Product Manager (Special Hires) to lead the strategy, development, and implementation of new systems, tools, and business processes that will power our next stage of growth. You'll work at the intersection of business strategy and technical execution — turning big-picture goals into real, measurable outcomes. What You'll Do Partner with leadership and department heads to define the vision for new solutions and tools that drive business outcomes Transform strategic goals into actionable product solutions, aligning technical capabilities with business priorities Own the full product lifecycle - from discovery and requirements gathering through release , implementation into the business process, and continuous optimization Bridge business stakeholders and technical teams, ensuring clarity, alignment, and transparency at every stage Analyze existing processes, identify automation opportunities, and implement effective solutions Collaborate across business analysts, designers, and engineering - and independently cover niche projects or product stages when needed What We're Looking For 5+ years as a Product or Project Manager in a fast-paced digital or tech-driven environment, with measurable delivery results Proven track record in business process analysis, optimization, and digital transformation Strong analytical mindset with data-informed decision-making Deep understanding of when to build vs. when to solve without development Experience building automations to optimize processes and manual tasks Proficiency in no-code/low-code tools for early-stage prototyping and hypothesis validation Excellent communication and stakeholder alignment skills Self-driven, highly organized, comfortable working remotely across time zones Fluent English (spoken and written) Nice to have: Business Analysis background We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.

Location: Americas Remote About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Caitlin, Senior Manager, Technical Support at Customer.io , and I'm looking for an Email Deliverability Specialist to join our deliverability program within Technical Support. You'll help customers reach the inbox by diagnosing sending issues, advising on best practices, and guiding senders through an email ecosystem that keeps changing. You'll be one of several deliverability experts on a team that shares knowledge across Technical Support, so your work reaches well beyond your own queue. You'll partner with Customer Success, Technical Support, and Engineering: taking customer calls, equipping CSMs for customer conversations, working through complex technical cases alongside Engineering, and turning what you see in tickets into documentation, training, and better processes. You'll thrive here if you think about the health of the whole program, enjoy improving how work gets done, and are equally comfortable digging into a detailed case and having a direct conversation with a customer about acceptable use. What we value Empathy and curiosity: You approach every customer with patience and a desire to dig deeper, especially when a conversation gets uncomfortable. Clarity: You explain complex technical concepts simply and help others do the same. Collaboration: You build strong partnerships across Support, Customer Success, and Engineering, and you treat customer outcomes as a shared goal. Thinking at scale: You look at how we do things today and see what could work better for the whole organization, then you help make it happen. Continuous learning: You stay ahead of evolving standards and see change as a chance to improve how we work. What you'll do Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when a conversation needs it Audit sender setup and monitor reputation across IPs and domains, using authentication (SPF, DKIM, DMARC) and BIMI, DNS configuration, and provider tools like Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops Work through highly technical issues with Engineering, taking ownership of the investigation first and sharing trends from customer cases with Product and Engineering Identify acceptable use policy violations and spam complaints, hold clear and direct conversations with customers about compliance, and keep up with evolving standards (Gmail and Yahoo sender requirements, CAN-SPAM, GDPR) Equip CSMs and Technical Support with the knowledge to handle deliverability conversations, through coaching, documentation, and training Improve processes, tools, and one-to-many resources, such as help content, Academy course and proactive customer guidance, so deliverability support scales across the organization What we're looking for 2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS), with the technical comfort to work through complex issues with Engineering Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar, and the analytical skill to turn bounce, engagement, and blocklist data into clear recommendations Working knowledge of email compliance and acceptable use standards, and comfort having direct conversations with customers who are sending outside of them Experience building or improving processes, documentation, or training that help a support or deliverability team scale Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience Located in the United States or Canada Bonus: participation in deliverability communities (M3AAWG, ESPC, or similar) and experience partnering with Customer Success teams Compensation & Benefits We believe in transparency. Starting salary for this role is $102,000 - $110,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with a Recruiter 45-minute video call with the Hiring Manager 60 minute Case Study Review call with Cross-Functional Partners 30 minute video call with potential Team Member 30 minute final video call with Senior Leadership All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io . Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.