Location: Singapore
About the Company
The company is a growing SaaS start-up with an international team, operating on the intersection between two of the world's most fascinating industries - global shipping and global travel.
Over 90% of global trade depends on ships, and the shipping industry depends on the 2 million seafarers who operate them. What most people don't know is there's a complex, mission-critical travel operation going on 24/7 to bring seafarers to the ships where they're needed, when they're needed. That's called crew logistics, and without it, global trade wouldn't function.
But it's an operation often built on manual processes and legacy systems, meaning high-stress for operators, an unreliable experience for seafarers, and poor outcomes for the industry. That is until the Company enters the scene.
Backed by strong investor support, with more than 10,000 crew changes executed in the platform each year across over 600 vessels globally, their platform is a game changer in crew logistics, streamlining collaboration between operators and seafarers, making crew operations more humane, efficient, and cost-effective.
Join them on the next chapter of their growth journey and tackle this overlooked yet critical global challenge: every crew change, optimized and digital.
Your mission
As Senior Commercial Manager, APAC, you'll own new business for Tilla across Asia-Pacific, finding, winning and opening the region's ship managers, ship owners and crewing organisations. You'll be our senior commercial presence on the ground, working closely with our Global Head of Sales to turn a fast-developing region into a substantial part of the business.
Growing new revenue in APAC / by building and closing a pipeline of new accounts
Own the full new-business cycle for APAC, from first conversation through negotiation and signature.
Build pipeline through your own network, referrals, and targeted outbound into strategic accounts.
Run long, multi-stakeholder deals with operational, commercial and executive buyers, structuring pilots and phased roll-outs where they help a customer say yes.
Own your numbers, and be candid about where they stand.
Building on Tilla's presence in the APAC region
Represent Tilla at industry events, conferences and customer meetings across the region, often in person.
Build executive-level relationships with prospects and partners, earning trust as a commercial adviser rather than a vendor.
Hand new customers over cleanly to Customer Success, and stay close to the accounts you've opened.
Building a repeatable APAC sales motion / in close partnership with the Global Head of Sales
Keep HubSpot accurate and produce reliable forecasts with clear deal-level commentary.
Feed structured market and customer insight back to Product and Leadership, so that Tilla's offer fits the region.
Help shape the APAC go-to-market approach: which segments to prioritise, which accounts to open first, and what the playbook should look like.
Use AI tools to research accounts, prepare for meetings, and work efficiently across a large territory.
You should have
5+ years in technology or SaaS sales, ideally with a substantial part of that spent selling in APAC.
A shipping background or strong network (ship management, crewing, ship owning, or maritime technology and maritime services), with credible knowledge of the maritime market.
A track record of winning new accounts end-to-end, through long sales cycles with several stakeholders.
Pipeline proactivity: you build your own opportunities through network, referrals, partnerships and outbound, and you don't wait for inbound, and bring CRM and forecasting rigour.
Sound commercial judgement: confident negotiating terms, structuring deals and knowing when to walk away.
Organisational discipline: fiercely organised and proactive in communicating both internally and externally.
The ability to build trusted relationships with senior operational and executive stakeholders.
Grit, patience and integrity: maritime deals take time, and we want someone who keeps going, stays honest about where things stand, and is good to work with along the way.
Experience or interest in early-stage or growth-stage startups, and comfort working with a team that is mostly based in other timezones.
Fluency in English. Other languages are a plus.
Location
: based in Singapore ideally, or within roughly three hours of Singapore. Regular travel is part of the role, as are out-of-hours industry events, client commitments, and alignment with other global teams.
Why join?
Tackle a unique industry challenge with global impact.
Be part of an international, mission-oriented, supportive and fun team.
Do your best work, with leading-edge AI tools for all team members.
Benefit from support and budget for your learning and development.
УдалённоSingapore; Experience or interest in early-stage or growth-stage startups, and comfort working with a team that is mostly based in other timezones
Location: AZ_Phoenix_Office
Who we are…
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Position Overview:
Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
Ensure work is completed in accordance with established business requirements, procedures, and company standards.
Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
Provide exceptional customer service to citizens and clients.
Process requests received from internal operational and support teams as required.
Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
Maintain accurate documentation and records related to completed work and correspondence.
Qualifications:
Qualifications
High School Diploma or Equivalent
Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
Data Entry 40 wpm
Strong communication, both verbal and written
1+ years of data entry experience required
Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues
Make sound decisions and accept / act upon constructive feedback
Adhere to professional behavioral expectations and the ability to work well with different groups and departments
Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus.
Must be able to operate effectively and reliably in office and/or at home
Drug Test, Background Check and Fingerprint are required
Capable of sitting or standing for extended periods will be a requirement
Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts)
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: AZ_Phoenix_Office
Who we are…
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Position Overview:
Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
Ensure work is completed in accordance with established business requirements, procedures, and company standards.
Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
Provide exceptional customer service to citizens and clients.
Process requests received from internal operational and support teams as required.
Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
Maintain accurate documentation and records related to completed work and correspondence.
Qualifications:
Qualifications
High School Diploma or Equivalent
Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
Data Entry 40 wpm
Strong communication, both verbal and written
1+ years of data entry experience required
Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues
Make sound decisions and accept / act upon constructive feedback
Adhere to professional behavioral expectations and the ability to work well with different groups and departments
Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus.
Must be able to operate effectively and reliably in office and/or at home
Drug Test, Background Check and Fingerprint are required
Capable of sitting or standing for extended periods will be a requirement
Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts)
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: AZ_Phoenix_Office
Who we are…
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Position Overview:
Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
Ensure work is completed in accordance with established business requirements, procedures, and company standards.
Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
Provide exceptional customer service to citizens and clients.
Process requests received from internal operational and support teams as required.
Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
Maintain accurate documentation and records related to completed work and correspondence.
Qualifications:
Qualifications
High School Diploma or Equivalent
Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
Data Entry 40 wpm
Strong communication, both verbal and written
1+ years of data entry experience required
Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues
Make sound decisions and accept / act upon constructive feedback
Adhere to professional behavioral expectations and the ability to work well with different groups and departments
Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus.
Must be able to operate effectively and reliably in office and/or at home
Drug Test, Background Check and Fingerprint are required
Capable of sitting or standing for extended periods will be a requirement
Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts)
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: AZ_Phoenix_Office
Who we are…
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Position Overview:
Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing.
Ensure work is completed in accordance with established business requirements, procedures, and company standards.
Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion.
Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership.
Provide exceptional customer service to citizens and clients.
Process requests received from internal operational and support teams as required.
Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
Maintain accurate documentation and records related to completed work and correspondence.
Qualifications:
Qualifications
High School Diploma or Equivalent
Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
Data Entry 40 wpm
Strong communication, both verbal and written
1+ years of data entry experience required
Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues
Make sound decisions and accept / act upon constructive feedback
Adhere to professional behavioral expectations and the ability to work well with different groups and departments
Must be able to communicate effectively in the English language. Bilingual in English and Spanish is a plus.
Must be able to operate effectively and reliably in office and/or at home
Drug Test, Background Check and Fingerprint are required
Capable of sitting or standing for extended periods will be a requirement
Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shif ts)
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Atlanta, GA; Austin, TX; Denver, CO; Seattle, WA; Washington D.C.
About the Role
This role focuses on sourcing and onboarding suppliers globally for Data Center services such as data center field services, IT asset disposal services, network provisioning services, logistics support, rack integration support, and service delivery of infrastructure. You will create sourcing plans for each category and quickly deliver these through supplier capability reviews, pre-qualification and onboarding, and master contract negotiations. It is critical that you identify ways to forge partnerships with new suppliers, evaluate suppliers' performance against clearly defined metrics that you will develop or improve together with internal stakeholders, and balance priorities of both Cloudflare and your suppliers to achieve mutually beneficial outcomes. You will continually monitor the effectiveness of these new partnerships and take appropriate actions to ensure ongoing competitive sustainability of our supplier markets for upcoming projects.
Key Job Responsibilities
Strategic Sourcing & Category Management
Develop and execute global sourcing strategies for data center services categories including data center field services, IT asset disposal, network provisioning, logistics, rack integration, and infrastructure service delivery
Build and maintain robust supplier portfolios across multiple geographies to support Cloudflare's expanding data center footprint
Conduct comprehensive market research and supplier landscape analysis to identify emerging vendors and benchmark existing supplier performance
Supplier Lifecycle Management
Lead end-to-end supplier onboarding process from identification through contract execution
Perform supplier capability reviews, pre-qualification assessments, and due diligence to ensure vendors meet Cloudflare's technical, operational, and compliance standards
Negotiate master service agreements, statements of work, and pricing frameworks that deliver competitive total cost of ownership while maintaining service quality
Performance Management & Governance
Design, implement, and continuously improve supplier performance scorecards and KPIs in collaboration with internal stakeholders
Establish regular business review cadences with strategic suppliers to monitor performance, address gaps, and drive continuous improvement
Manage supplier risk assessments and develop mitigation strategies for business continuity
Stakeholder Collaboration
Partner with Data Center Operations, Infrastructure Engineering, Logistics, and Procurement teams to understand requirements and translate them into sourcing strategies
Serve as the primary point of contact for data center services procurement, ensuring clear communication between internal teams and external suppliers
Drive cross-functional alignment on supplier selection, performance issues, and contract negotiations
Continuous Improvement
Monitor supplier market dynamics, pricing trends, and industry best practices to maintain competitive sourcing strategies
Identify process improvement opportunities to increase sourcing efficiency, reduce cycle times, and enhance supplier experience
Develop and maintain category playbooks, sourcing templates, and negotiation strategies
Examples of desirable skills, knowledge, and experience
Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or related field
5+ years of experience in strategic sourcing, procurement, or supplier management, preferably within technology, infrastructure, or related industries
Demonstrated experience negotiating commercial agreements and managing supplier relationships end-to-end
Solid understanding of procurement processes, including sourcing, contracting, and supplier onboarding
Proven ability to develop and track supplier performance metrics and service level agreements
Strong project management skills with the ability to manage multiple priorities and deliver results on time
Excellent analytical and problem-solving skills with attention to detail
Effective communication and interpersonal skills; able to collaborate across teams and influence without direct authority
Comfortable working in a fast-paced, global environment with distributed teams and suppliers
Proficiency in Google Workspace applications and familiarity with procurement or ERP systems
Bonus points
Master's degree in Business Administration, Supply Chain, or related field
Professional certification such as CPSM, CPM, CSCP, or equivalent
7+ years of experience in strategic sourcing with direct experience in data center services categories (data center field services, IT asset disposal, network provisioning, logistics, rack integration, or infrastructure service delivery)
Proven track record of developing category strategies and driving complex, multi-million-dollar sourcing initiatives from inception to completion
Deep familiarity with data center operations and the ability to evaluate technical supplier capabilities against operational requirements
Experience working in hyperscale, high-growth technology, or cloud infrastructure environments
Advanced skills in total cost of ownership (TCO) modeling, cost optimization, and financial analysis
Knowledge of international trade regulations, import/export requirements, and regional compliance standards across multiple geographies
Hands-on experience with e-procurement platforms, supplier management software, and procurement analytics tools
Experience managing supplier risk assessments, business continuity planning, or disaster recovery programs
Compensation
For Denver based hires: Estimated annual salary of 93,000 - 128,000 USD
For Seattle based hires: Estimated annual salary of 104,000 - 143,000 USD
For Washington D.C. based hires: Estimated annual salary of 104,000 - 143,000 USD
The final offer will be in alignment with the applicable law and collective bargaining agreements.
Applications will be accepted until November 25, 2026.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Mapbox Poland
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.
WHAT WE DO
Our Support Team is composed of a diverse group of professionals such as developers, designers, and data specialists. Our team’s experience allows us to be knowledgeable about every aspect of the Mapbox stack, enabling us to provide exceptional support to our customers.
We publish comprehensive documentation and provide direct email support to ensure that our users have the resources they need to succeed.
Moreover, we are committed to identifying cross-team root issues, advocating for targeted improvements to our products and documentation, and helping our customers grow with Mapbox.
WHAT YOU'LL DO
- Break down complex customer questions into manageable pieces and find solutions in the Mapbox stack. Communicate those solutions through concise and friendly responses
- Provide excellent customer service, manage incoming customer issues, and collaborate with internal teams to ensure customer needs are met or exceeded
- Analyze user feedback and translate it into actionable next steps for our service teams and product engineers
- Take on proactive projects to address customer trends and advocate their needs in cross-team communication and projects lead
- Regularly analyze ticket data to identify patterns and trends, lead cross-team communication and common tasks to improve customer experience
- Independently lead initiatives aimed at improving customer experience and reducing the volume of support tickets
- Develop and implement standards and best practices into existing processes
- Participate in on-call rotation with the support team to ensure 24/7 availability for our customers
- Use excellent written and oral communication skills to clearly articulate solutions to customers and service teams
WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE
- 2-4 years experience
- Excellent written communication skills to clearly articulate technical solutions to customers
- Exemplary written and oral communication (B1+) and writing skills in English
- Broad range of complex technical and analytics skills and tools to reach customer needs (e.g., API’s, Debugging Tools etc.)
- Create examples that demonstrate the best technical solution to customers
- Strong debugging skills to troubleshoot and solve customer issues
- Ability to prioritize and escalate issues appropriately and effectively
- Customer engagement skills to provide friendly and effective support
- Familiarity with GitHub, Slack, and Jira
Preferred Qualifications
- Knowledge of Support ticketing solutions such as Zendesk and Jira Experience working with engineering and product teams
- Familiarity with geospatial tools and data such as (GeoJSON, Kepler.gl http://kepler.gl, OSM etc.)
- Experience in cross team collaboration and organized activities (work with engineers)
- Experience with Mapbox services and their toolchains possibilities
- Be able to work both independently and with the team, solving increasingly complex problems
WHAT WE VALUE
In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders:
- We value high-performing creative individuals who dig into problems and opportunities.
- We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
HOW WE SUPPORT YOU
- Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.
- Country-Specific Care & Coverage: Private health, dental, and income protection plans tailored to elevate your regional statutory benefits.
- Family-First Support: Family care, maternity and paternity leave policies to support your growing family.
- Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth
- Balance & Brainpower: Mental health support for you and your dependents.
- Rest & Recharge: Paid time away, company holidays, and generous absence policies.
- Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO.
Our annual compensation for this role ranges from $30,400 - $45,600 (salaries are in USD). Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role).
By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice https://www.mapbox.com/legal/applicant-privacy-notice/ for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.
We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.
#LI-Remote
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An Overview of this Role
As Senior Manager, Data Science, you'll lead Product Data Science: a team of 6 Data Scientists within GitLab's data organization, reporting to the Director of Data Science. You have two mandates:
Drive product impact now.
Set the analytical agenda for your product areas and make sure the team's work changes decisions.
Build the merged Data Science function.
Define excellence for a Data Scientist who blends analytics and data science, and grow the team to that bar.
You lead mainly through others, and step in hands-on when it matters: reviewing a model, pressure-testing an analysis, or writing the query yourself.
What you’ll do
Set a long-range vision and roadmap for Product Data Science, and show the team how its goals connect to company strategy
Own prioritization and trade-offs across product areas, and adapt the team as priorities shift
Be the go-to partner for Product and Engineering leaders on complex and urgent questions, choosing the right approach: a deep dive, an experiment, or a production model
Raise risks and resource gaps early, and bring senior leaders clear options to drive timely decisions
Hire, coach, and retain a high-performing team: build career paths, act on team feedback, and make tough talent decisions when needed
Build a high-trust culture of urgency and accountability, where the team communicates openly, shares progress on a predictable cadence, and delivers quality results on time
Set standards for experimentation, causal inference, metric definition, and production modeling
What you’ll bring
10+ years in data science, product analytics, or a related field, including 3+ years managing data science or analytics teams in B2B SaaS or tech
Strong product sense and a track record as a trusted partner to Product and Engineering leaders
Exceptional communicator who makes complex problems and findings clear to any audience, from Product leaders to executives, and coaches others to do the same
Thrives in ambiguity: structures undefined problems, gathers the right information, and makes sound decisions on high-risk, cross-team issues
Courage to challenge: offers dissenting views, asks tough questions, and fosters inclusive debate
Deep expertise in statistics and experimentation, including hands-on use of quasi-experimental methods (difference-in-differences, synthetic control, propensity score matching)
Expert SQL (Snowflake preferred) and strong Python, with experience taking ML models to production
Fluent with AI tools, with sound judgment on when AI output can be trusted
Able to use GitLab, thrive in an all-remote, asynchronous company, model GitLab's remote working competencies, and work in line with GitLab's values
Nice to Have
Experience with developer tools, DevSecOps, or product-led growth products
Experience measuring adoption and quality of AI-powered product features
Thought leadership in data science or analytics, internally and externally
Advanced degree in a quantitative field
About the Team
Product Data Science brings Data Science and Analytics together into one function. Our Data Scientists are business partners first, pairing strong product judgment with deep skill in SQL, Python, statistics, and machine learning. We help Product and Engineering decide what to build, measure what worked, and understand how customers get value from GitLab.
The opportunity is growing fast. AI is driving growth in GitLab's consumption business, creating new ways for data to drive growth. As AI takes over routine reporting, the team focuses on the hard problems: experimentation, causal inference, production models, and recommendations leaders act on.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$152,800
—
$259,200 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Remote, USA
Workplace: remote
Job Title: Technical Program Manager
Location: USA - Remote
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the Team
The Product Operations team works at the intersection of product, engineering, and platform to help teams deliver with purpose, speed, and measurable impact. This is an opportunity to shape how complex technical programs operate at scale across a collaborative, outcome-focused environment.
Position Summary:
At PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.
You bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision.
You are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.
Key Responsibilities:
Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
Required Skills & Qualifications:
Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
5+ years of experience leading complex software programs in TPM/EPM or similar roles.
3+ years driving multi-team initiatives across product and platform or infrastructure.
Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.
Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.
Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains (platform, product, data).
Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations.
Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.
Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.
Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.
Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.
AI fluency and curiosity:
Understanding of applied AI concepts
Comfort using AI tools to support analysis, documentation, and decision-making.
Awareness of responsible and ethical AI practices in engineering environments.
Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.
Passion for using technology, including AI, to improve how teams work, decide, and deliver.
You connect dots across the portfolio to drive outcome alignment and accelerate flow.
You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.
You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $153,900 - $171,000+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks
Benefits starting from Day 1
Retirement Plan Matching (RRSP & 401K)
Flexible Paid Time Off
Lifestyle/Wellness Spending Account
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Learning Programs & Resources
Employee Recognition … and more!
Equal Employment Opportunity:
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
#LI-Remote
Location: Remote or Mississauga
Workplace: hybrid
Job Title: Technical Program Manager
Location: Mississauga, ON – Hybrid or Canada - Remote
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the Team
The Product Operations team works at the intersection of product, engineering, and platform to help teams deliver with purpose, speed, and measurable impact. This is an opportunity to shape how complex technical programs operate at scale across a collaborative, outcome-focused environment.
Position Summary:
At PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.
You bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision.
You are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.
Key Responsibilities:
Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
Required Skills & Qualifications:
Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
5+ years of experience leading complex software programs in TPM/EPM or similar roles.
3+ years driving multi-team initiatives across product and platform or infrastructure.
Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.
Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.
Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains (platform, product, data).
Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations.
Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.
Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.
Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.
Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.
AI fluency and curiosity:
Understanding of applied AI concepts
Comfort using AI tools to support analysis, documentation, and decision-making.
Awareness of responsible and ethical AI practices in engineering environments.
Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.
Passion for using technology, including AI, to improve how teams work, decide, and deliver.
You connect dots across the portfolio to drive outcome alignment and accelerate flow.
You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.
You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $144,000 - $160,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks
Benefits starting from Day 1
Retirement Plan Matching (RRSP & 401K)
Flexible Paid Time Off
Lifestyle/Wellness Spending Account
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Learning Programs & Resources
Employee Recognition … and more!
Equal Employment Opportunity:
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
#LI-Hybrid
Location: United States
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.
To learn more, visit
www.mattermost.com
We are seeking an experienced and results-driven
Federal Account Manager (AM)
who is collaborative, territory-aligned sales role that operates alongside Federal Account Executives (AEs). AMs independently manage defined Federal expansion and renewal motions while exercising sound judgment on when to partner with AEs on larger or more complex opportunities.
Responsibilities Include
Expansion Ownership
Lead expansions within existing accounts when scope and complexity allow
Identify upsell and cross-sell opportunities through customer engagement and usage insights
Partner with AEs on expansions that become larger, more strategic, or more complex
Manage inbound expansion requests from existing customers (e.g., incremental license additions)
Renewal Management (Value-Driven)
Own renewals requiring active customer engagement, risk mitigation, or expansion discovery
Collaborate cross-functionally to ensure smooth, on-time renewals
Become a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewals
Federal Sales & Ecosystem Exposure
Gain hands-on experience with the Federal buying cycle and procurement considerations
Engage with Federal System Integrators (FSIs) and partner-led opportunities
Territory Enablement & Hygiene
Act as a capacity multiplier for Federal AEs
Maintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accounts
Share insights and learnings to improve territory execution
Required Background / Skills
3–5+ years of experience in sales, account management, renewal management, or commercial closing roles
Proven ability to run multiple sales cycles in parallel
Strong discovery, communication, and deal execution skills
Experience using CRM systems (Salesforce preferred)
This role may require the candidate to obtain and maintain a U.S. security clearance in the future.
Preferred Qualifications:
Experience selling into US Federal or regulated environments
Exposure to Federal procurement or partner-led sales motions
SaaS or enterprise technology sales experience
Target Salary Range: $100,000 to $130,000 USD plus commission
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Mattermost offers a remote-first work environment with medical, dental, and vision coverage. You’ll also receive unlimited PTO plus company holidays, a work from home stipend, an annual learning and development budget for conferences, certifications, and courses, paid parental leave for all parents, and a 401(k) plan.
U.S. Eligibility & Compliance
This role may require obtaining and maintaining a U.S. government security clearance. Candidates must meet federal eligibility requirements to be considered. For more information visit
Security Clearances — United States Department of State
Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. For more information visit the
Bureau of Industry and Security
and the
Directorate of Defense Trade Controls
.
Mattermost is an EEO Employer, we are a remote-first, open-source company.
We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.
Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.
If you require accommodations during the interview process, please let us know—we’re happy to assist.
Location: United States
Workplace: Remote
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.
We're looking for a Director of EPD Operations to run the operating system for Webflow's Engineering, Product & Design (EPD) organization. You'll own how EPD plans, tracks, launches, and reports on its work, and you'll make that system faster every quarter, increasingly with AI agents doing the repetitive parts. You'll report to the Chief Product Officer, sit on EPD Leadership, and lead a small, high-leverage team of program managers, technical program managers, and agentic engineers.
This role is for an operator who builds. You care about rituals and rigor, but you measure success by one thing: whether EPD ships more customer value, faster and more reliably.
ABOUT THE ROLE
- Location: Remote-first (United States; BC & ON, Canada)
- Full-time
- Exempt
- Reporting to the Chief Product Officer
- For this role, candidates must be legally authorized to work in the United States without the need for Webflow's sponsorship for an immigration-related employment benefit (i.e., a work visa, work permit, etc.)
- The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills.
- United States (all figures in USD)
- Zone A: 284,000 - 355,000
- Zone B: 267,000 - 334,000
- Zone C: 249,600 - 312,000
As Director, EPD Operations, you'll…
- Run the EPD operating rhythm. Own the leadership and org-wide rituals that keep a multi-pillar EPD org aligned: weekly EPD Leadership, pillar lead reviews, quarterly all-hands, offsites, and protected builder time. Cut what doesn't earn its time; make what stays drive decisions.
- Own planning, OKRs, and roadmap health. Run quarterly planning with pillar leads, manage the OKR program and its owners, and keep the roadmap current and trustworthy. Surface at-risk work early and route it to the right leader for a decision within a week.
- Tell EPD's story to leadership and the board. Produce accurate, on-time reporting for exec staff, board meetings, and QBRs, sourced from live roadmap and OKR data rather than one-off reconciliation.
- Own launch readiness and release governance. Run OK2GA and production-readiness reviews, coordinate high-profile launch moments (like Webflow Conf), and partner with Engineering and Support on post-incident follow-through so reliability work gets prioritized, not lost.
- Run alpha and beta programs. Give product teams a predictable path from build-complete to customers' hands, with clear feedback loops, in partnership with Product, Research, and GTM.
- Improve the product development lifecycle. Own PDLC standards (PRDs, stage gates, product-led releases), templatize or automate the repeatable steps, and make the process lighter for PMs, EMs, and designers.
- Lead EPD's internal AI and tooling roadmap. Direct a team of agentic engineers building agents and automations for EPD: triage intake and routing, status updates, beta recruitment, roadmap views, and a shared skills library. Own EPD tooling (e.g., Linear) and partner with IT and Finance on spend and adoption.
- Be the bridge to Finance and GTM. Partner with Finance and Accounting on headcount plans and capitalized software reporting, and with Marketing, Sales, and Support on launch plans and the flow of customer feedback into EPD.
- Build and lead the team. Hire, coach, and grow a team of program managers, TPMs, and agentic engineers across US and LATAM time zones. Set clear priorities and give them room to own outcomes.
In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
ABOUT YOU
You'll thrive as Director, EPD Operations if you have:
- 10+ years in technical program management, engineering or product operations, or chief-of-staff roles at a software company, with at least 4 years leading teams.
- A track record of running planning, OKRs, and operating cadence for an EPD org of several hundred people, and of making that system simpler over time.
- Experience owning launch readiness or release governance for a SaaS product, including coordinating major launches with GTM.
- Strong executive presence. You can run a room of VPs, synthesize a messy debate into a decision, and write a board-ready update.
- Hands-on AI fluency. You use AI tools and agents in your own daily work, and you've led or sponsored automation that removed real operational toil and got adopted.
- Fluency with engineering and product tooling (Linear, Jira, Confluence, Slack, data/BI tools), and the judgment to change tools only when it pays off.
- Comfort with ambiguity and frequent change. You can re-plan quickly after a reorg or a strategy shift without losing the thread.
- Clear, concise communication across technical and non-technical audiences.
- Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.
OUR CORE BEHAVIORS
- Build lasting customer trust. We build trust by taking action that puts customer trust first.
- Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
- Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
- Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.
BENEFITS
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Stipends to support our distributed team. Localized support for cell, Wi-Fi, and WFH expenses to help you settle into your best remote life.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.
BE YOU, WITH US
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed https://webflow.com/diversity-equity-inclusion to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
STAY CONNECTED
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog https://webflow.com/blog, LinkedIn https://www.linkedin.com/company/webflow-inc-/, X (Twitter) https://twitter.com/webflow, and/or Glassdoor https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm.
PLEASE NOTE:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice https://webflow.com/legal/applicant-privacy-notice.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Finance Systems Analyst focused on integrations and automation, you’ll support the Finance Systems team in building, maintaining, and testing Application Programming Interface (API) integrations across core financial applications. You’ll work closely with senior Finance Systems team members to keep financial platforms communicating reliably, ensure automations run as expected, and document integration testing thoroughly in this hands-on, technically oriented role at the intersection of finance operations and systems engineering. By improving the reliability of financial data flows, you’ll contribute to 1Password’s mission of making it safer to use technology every day.
How we’re using AI today
On the Finance team, we’re using AI to drive productivity, scale insight, and deliver better decision-making across 1Password. AI helps us move faster and sharpen our thinking, from summarizing context and pressure-testing assumptions to turning complex inputs into clear executive-level narratives. We bring AI into our work thoughtfully, improving repeatable workflows while staying accountable for the accuracy, confidentiality, and controls behind every output, creating space to focus on judgement, strategic partnership, and meaningful business outcomes.
This is a remote opportunity within Canada and the US.
What we're looking for:
• Build a foundation in technical work involving Application Programming Interfaces (APIs), integrations, automation, or related systems.
• Work with Representational State Transfer (REST) APIs and JavaScript Object Notation (JSON) data.
• Write or adapt scripts in Python, JavaScript, or another programming language, and apply sound technical logic across different tools and platforms.
• Create and execute test cases for integrations and automated workflows, including edge cases, error handling, and retry logic.
• Learn unfamiliar systems and technologies independently, using research and available tools to solve problems effectively.
• Communicate clearly with technical and non-technical partners to understand requirements and explain solutions.
• Document integrations, test results, and workflows clearly; experience with financial systems, NetSuite, Workato, Postman, or similar tools is helpful.
What you can expect:
• Support the design, development, maintenance, and release of integrations across financial applications such as NetSuite, Salesforce, Zip, Ramp, UKG, Workato, and Stripe.
• Write and maintain scripts that automate data flows, transformations, and system-to-system synchronization.
• Build and refine Workato recipes and integration workflows using APIs, JSON payloads, and webhooks.
• Assist with SuiteScript customizations within NetSuite and develop small utilities that reduce manual work.
• Design and run integration tests, validate data accuracy from end to end, and document results and follow-up actions.
• Troubleshoot integration failures and data discrepancies across connected systems.
• Collaborate with finance, accounting, procurement, data, legal, and other partner teams to understand needs, clarify requirements, and deliver reliable solutions.
USA-based roles only: The annual base salary for this role is between $83,000 USD and $116,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $78,000 CAD and $109,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote
Workplace: Remote
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
*Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers.
ABOUT THE ROLE
*Open to hiring in the US.
We're building a creative platform used by artists, filmmakers, and teams at some of the world's most recognized brands. Our support org handles everything from a five-minute billing question to a technical escalation, and we're building out a dedicated tier for the first kind so our more experienced specialists can focus on the second.
We're looking for a Support Representative who's accurate, fast, and comfortable following a process closely under volume. No creative or AI background required. We'll train you on the product.
WHAT YOU’LL DO
- Resolve high-volume, tickets across account access, billing, and plan questions for Free, Standard, and Pro and Max users
- Use existing macros, playbooks, and AI support layer suggestions to close tickets accurately and quickly
- Recognize when a ticket needs product judgment or creative-tool troubleshooting, and route it to Tier 2 Support or Enterprise
- Flag recurring questions that don't have a macro yet
WHAT YOU’LL NEED
- Clear, accurate written communication, especially on process-driven, checklist-style work
- Comfortable with repetitive, high-volume work without losing accuracy
- Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement
- 0-2 years in any customer-facing or process-driven role (preferably in SaaS, but not required)
- Enough curiosity to spend a little time in the product or help docs before talking to us. No creative background needed, just evidence you looked
WHAT SETS GREAT CANDIDATES APART
The best people in this role follow the playbook precisely and know exactly when a ticket doesn't fit it. They don't force a wrong answer to hit volume, and they don't escalate everything out of caution either. They've put in enough time with Runway to have a real sense of what it does and who uses it, so a ticket that's slightly off-script doesn't stump them, even without a creative background. When they see the same question surface three times, they ask whether it should become a macro instead of just answering it a third time.
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
WORKING AT RUNWAY
Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- Universal World Simulator https://runwayml.com/world-simulator.html
- GWM-1 https://runwayml.com/research/introducing-runway-gwm-1
- Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5
- General World Models https://runwayml.com/research/introducing-general-world-models
- Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section
- Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section
- Runway Studios https://runwayml.com/studios
We're excited to be recognized as a best place to work:
Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a Retail Experience Design Specialist II to help bring the WHOOP brand and product experience to life across physical retail environments. As a member of the Retail team, you will play an active role in the design and development of engaging, functional, and distinctly WHOOP spaces that introduce consumers to our products and create memorable brand experiences.
In this role, you will leverage your architectural training, design expertise, and professional experience to translate creative concepts into thoughtful, executable physical environments. You will take ownership of defined design workstreams and collaborate cross-functionally with Retail, Brand, Creative, Operations, and external partners throughout the design process—from early concepts and spatial planning through design development, documentation, production, and installation.
The ideal candidate has a professional degree in architecture, strong spatial and visual design skills, and experience applying architectural design principles to retail, experiential, or branded environments. You are a proactive and detail-oriented designer who can independently develop and communicate design solutions, navigate ambiguity, incorporate feedback, and balance creative ambition with technical and operational requirements. You thrive in a fast-paced, collaborative environment and are excited to contribute to the evolution of WHOOP's physical retail experience.
RESPONSIBILITIES:
● Design and develop WHOOP retail environments, including stores, shop-in-shops, pop-ups, fixtures, displays, merchandising elements, signage, and other physical brand touchpoints, taking ownership of assigned design deliverables and workstreams.
● Translate WHOOP brand principles and creative concepts into compelling, cohesive spatial experiences that balance aesthetics, functionality, product storytelling, customer journey, and business objectives.
● Independently develop and refine architectural and spatial design concepts through sketches, plans, elevations, 3D models, renderings, material studies, and presentations.
● Lead space planning and layout development for assigned projects, considering customer flow, product interaction, merchandising, accessibility, operational requirements, and site-specific constraints.
● Produce and maintain accurate, detailed design documentation that effectively communicates design intent to internal stakeholders, vendors, fabricators, and other external partners.
● Collaborate with cross-functional teams across Retail, Brand, Creative, and Operations to define project requirements, identify design opportunities, and translate business and customer needs into practical physical design solutions.
● Drive assigned design workstreams through multiple phases of the design process, from concept development and iteration through design development, production, installation, and launch, ensuring quality and consistency throughout.
● Research, evaluate, and recommend materials, finishes, furniture, fixtures, lighting, signage, and other environmental elements that align with WHOOP brand standards, design intent, durability, and budget requirements.
● Contribute to prototype development and design reviews, proactively identifying opportunities for improvement and refining solutions based on feasibility, cost, schedule, fabrication constraints, and customer experience.
● Work directly with vendors, fabricators, and external partners to communicate design requirements, review shop drawings, samples, and prototypes, resolve design-related questions, and ensure final executions align with design intent and WHOOP quality standards.
● Contribute to the development, refinement, and maintenance of retail design standards, guidelines, templates, and documentation that support a consistent and scalable WHOOP experience across locations and formats.
● Identify opportunities to improve design processes, documentation practices, and execution efficiencies, helping the team deliver high-quality retail environments at scale.
● Stay informed on trends and innovations across architecture, retail, experiential design, materials, fabrication, and consumer environments, proactively bringing relevant ideas and inspiration to the team.
● Manage multiple projects and design deliverables simultaneously, independently prioritizing tasks, communicating progress, and maintaining a high level of organization, accuracy, and attention to detail.
● Travel up to 10% domestically and internationally to support site visits, installations, retail openings, vendors, and project partners.
QUALIFICATIONS:
● Professional degree in architecture (M.Arch or BArch) required.
● 2–4 years of professional experience in architecture, retail design, experiential design, environmental design, or a related discipline, with demonstrated experience contributing to projects from concept through execution.
● Portfolio demonstrating strong architectural and design thinking, spatial problem-solving, visual communication, technical development, and an ability to translate concepts into compelling, buildable physical environments.
● Strong understanding of architectural design fundamentals, including space planning, scale, proportion, circulation, materials, detailing, and the integration of functional and operational requirements.
● Proficiency with architectural design and 3D modeling tools, including Rhino; visualization tools, including KeyShot and Enscape; and presentation tools, including Figma. Experience with Adobe Creative Suite, including Photoshop.
● Demonstrated ability to independently develop, refine, and communicate design ideas through sketches, plans, elevations, diagrams, 3D models, renderings, and presentations.
● Strong visual sensibility and understanding of how materials, color, lighting, graphics, product, and architecture work together to create a cohesive and elevated physical experience.
● Experience producing design documentation and coordinating with vendors, fabricators, or external partners to translate design concepts into physical executions.
● Ability to balance creative design intent with practical considerations, including constructibility, cost, timelines, material selection, and operational needs.
● Exceptional attention to detail with a demonstrated ability to deliver accurate, thoughtful, and high-quality design work with increasing independence.
● Strong written and verbal communication skills, with the ability to clearly articulate design ideas, rationale, and recommendations to both creative and non-creative audiences.
● Collaborative mindset with experience working across creative, operational, and technical teams, incorporating feedback, and proactively contributing to problem-solving.
● Strong organizational, project management, and time management skills, with the ability to independently manage multiple priorities, meet deadlines, and communicate project status and risks.
● Self-motivated, resourceful, and comfortable navigating ambiguity, taking initiative, and adapting quickly in a fast-paced environment.
● Passion for architecture, retail and experiential design, consumer experiences, and the intersection of physical space, technology, fitness, and wellness.
● Strong commitment to embracing and leveraging AI tools in day-to-day tasks, identifying opportunities to improve design workflows and efficiency while ensuring AI-assisted work meets the same high-quality standards as personal contributions
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $80,000 - $110,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Learn more about WHOOP https://www.whoop.com/us/en/careers/?srsltid=AfmBOopKmph9d0DLBlogZu8mx6do0dzjNS8eJlfc4PQqQtdU6F8DGKBg.
Location: London & San Francisco
Workplace: onsite
Application deadline: We are conducting interviews actively and aim to fill this role as soon as we find someone suitable.
ABOUT THE OPPORTUNITY
The OpenAI/Hugging Face incident may be the biggest warning shot we get before catastrophic loss-of-control. In its aftermath, Anthropic and OpenAI committed to giving embedded evaluators an unprecedented level of access.
Embedded evaluations are the best existing method to find out whether alignment is on track. With OpenAI predicting an automated researcher by March 2028, we don't have time to start with an MVP embedded evaluation and iteratively improve it. The first embedded evaluations will set the standard and we have to get it right.
As a fundamental researcher, your ground-breaking discoveries will make our embedded evaluations better. For example, our fundamental science team's paper “Measuring Reward-Seeking via Contrastive Belief Updates” can be adapted by embedded evaluators. We want more breakthroughs like this.
We are also developing a “Science of Scheming”. The goal is ambitious and we’re looking for Research Scientists and Research Engineers who are excited to build a new hard science from the ground up.
KEY RESPONSIBILITIES
Collaborate with leading AI developers. We partner with multiple labs, giving you access to a breadth of models that no single AI lab could offer. Through long-term research collaborations, your work directly impacts how the most capable AI systems are built and deployed.
Deeply study the RL dynamics that lead to the emergence of reward-seeking, evaluation awareness or misaligned preferences. Design and train model organisms, and scale your insights to frontier systems.
Work towards “Scaling laws of scheming”. Build the empirical foundations to predict how scheming risks evolve as models scale in capability.
Develop novel and ambitious evaluation techniques that have a chance of scaling to highly evaluation aware models.
Deep dive into AI cognition. Discover patterns in the reasoning processes of frontier AI systems that no one else has ever observed before.
Note: We are not hiring for interpretability roles.
KEY REQUIREMENTS
Fast-paced empirical research:
You can design and execute experiments. You always strive to speed up iteration cycles and relentlessly drive progress towards the next empirical milestone.
AI power-user:
You’re capable of using AI to accelerate your work, technical or otherwise. You have experience using different models, know which ones to use for which tasks, when not to use AI, and always experiment with new AI workflows.
Conceptual thinking and writing
: You are familiar with prior work on AI scheming, from classic literature like
Is Power-Seeking AI an Existential Risk?
to modern research. You have done enough deep thinking about the problem to generate some original ideas. Given vague and underspecified concepts, you come up with clarifying insights, clever ideas for experiments, and detailed plans. To explain your work, you can produce high-quality scientific writing, figures, blog posts, microsites, and tweet threads.
Intense interest in AI progress:
You always stay up to date on the latest model releases, and continuously tinker with new and creative AI workflows to speed up your work. You are fascinated by AI cognition and actively spend time trying to understand how they think.
Experience RL-training LLMs:
You have hands-on experience in training LLMs via reinforcement learning. You have encountered and resolved countless painful issues from GPU failures to debugging learning instabilities.
Strong analytical skills:
You bring rigorous quantitative chops from working on fields such as scaling laws in LLMs, statistical physics, dynamical systems, applied statistics etc. You're comfortable building mathematical models of empirical phenomena and know how to extract signal from noisy data.
Mission commitment:
Apollo estimates that RSI will happen soon, and we are extremely concerned that AGI will catastrophically not be aligned with human values. Hence we have an “intense, but in a good way”
culture
. We will ask a lot from you, but in return you will personally have a large impact on loss-of-control risk.
NICE TO HAVES
Software engineering skills:
Strong software engineering skills correlate highly with effective execution, even in an era of AI agents. Our entire stack uses Python.
Project management experience:
We are rapidly growing while executing high-quality research projects as fast as possible. You have previously managed strong ICs and can keep research projects on schedule despite unexpected delays or surprising experiment results.
We want to emphasize that people who feel they don’t fulfill all of these characteristics but think they would be a good fit for the position, nonetheless, are strongly encouraged to apply. We believe that excellent candidates can come from a variety of backgrounds and are excited to give you opportunities to shine. We don’t require a formal background or industry experience and welcome self-taught candidates.
BENEFITS
This role offers a market-competitive salary, equity, and competitive benefits.
Depending on your experience, you may be offered a Lead or individual contributor position.
Salary:
Recognised experts who can lead projects of significant scope: USD 350,000 - USD 590,000 or £230,000 - £395,000
Strong individual contributors: USD 245,000 - USD 405,000 or £160,000 - £270,000
Unlimited vacation
Unlimited sick leave
Up to 6 months of paid parental leave
Comprehensive health, dental and vision insurance
Retirement savings with competitive employer matching (e.g. 401(k) for US employees)
Lunch, dinner, and snacks are provided for all employees on workdays
Paid work trips, including staff retreats, business trips, and relevant conferences
A yearly $1,000 (USD) professional development budget
Relocation support and visa fees (if applicable). We are able to sponsor visas to the UK and US.
LOGISTICS
Time Allocation
: Full-time
Location
: This is an in-person role working out of our London or San Francisco office. We offer flexible working hours and wfh arrangements. Remote candidates will only be considered if they are exceptional and can travel at least 1 week/month to either office.
Visa sponsorship:
We sponsor visas in both the UK and US. Sponsorship isn't guaranteed for every role or candidate, but if we make you an offer, we'll work with you to find the right visa route.
ABOUT APOLLO RESEARCH
The rapid rise in AI capabilities offers tremendous opportunities, but also presents significant risks. At Apollo Research, we’re primarily concerned with risks from Loss of Control, i.e. risks coming from the model itself rather than e.g. humans misusing the AI. We’re particularly concerned with deceptive alignment / scheming, a phenomenon where a model appears to be aligned but is, in fact, misaligned and capable of evading human oversight.
We work on the detection of scheming (e.g., building evaluations and novel evaluation techniques), the science of scheming (e.g., model organisms and the study of scaling trends), and scheming mitigations (e.g., control). We closely work with multiple frontier AI companies, e.g. to test their models before deployment and collaborate on fundamental research.
At Apollo, we aim for a culture that emphasizes truth-seeking, being goal-oriented, giving and receiving constructive feedback, and being friendly and helpful. If you’re interested in more details about what it’s like working at Apollo, you can find more information here.
ABOUT THE TEAM
Alex Meinke leads the fundamental science team’s research agenda with guidance from Marius Hobbhahn, though team members lead individual projects. You will mostly work with the fundamental science team as well as our team of software engineers, but you will likely sometimes interact with the governance team to translate technical knowledge into concrete recommendations. You can find our full team here.
Equality Statement: Apollo Research is an Equal Opportunity Employer. We value diversity and are committed to providing equal opportunities to all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
How to apply: Please complete the application form with your CV. The provision of a cover letter is optional but not necessary. Please also feel free to share links to relevant work samples.
About the interview process: Our multi-stage process includes a screening interview, 3 technical interviews, and a final interview with Marius (CEO). The technical interviews will be closely related to tasks the candidate would do on the job. There are no LeetCode-style general coding interviews. If you want to prepare for the interviews, we suggest looking at one of our papers or blog posts published in the last 12 months. Then either (a) replicate/extend the result hands-on, or (b) identify a conceptual limitation and write a shovel-ready project plan that would address it.
Your Privacy and Fairness in Our Recruitment Process: We are committed to protecting your data, ensuring fairness, and adhering to workplace fairness principles in our recruitment process. To enhance hiring efficiency, we use AI-powered tools to assist with tasks such as resume screening. These tools are designed and deployed in compliance with internationally recognized AI governance frameworks. Your personal data is handled securely and transparently. We adopt a human-centred approach: all resumes are screened by a human and final hiring decisions are made by our team. If you have questions about how your data is processed or wish to report concerns about fairness, please contact us at info@apolloresearch.ai.
Location: United States
Senior Engineering Manager, Data & AI
Lead the engineering team behind Foundry, Insights, Intel, and Voice: the agents, analytics, and data intelligence of the modern freight platform.
About the Role
Remote, United States. Some travel is required for team onsites, customer visits, and industry events. Relocation assistance is not provided.
The Senior Engineering Manager, Data & AI leads the engineering group behind Foundry, Insights, Intel, and Voice. You'll own the group's technical strategy, delivery, and quality, hire and develop its engineers, and stay hands-on by prototyping, writing evals, reading traces, and reviewing architecture in depth.
The team is about eight engineers today and growing. It also owns the shared foundation those products run on: a context graph that connects loads, trips, carriers, drivers, customers, documents, and conversations; event-sourced platform data streaming into the warehouse; and the evals, tracing, guardrails, and model routing every agent depends on.
Alvys facilitates more than $1 billion in funds every month across invoices, carrier payments, and driver settlements. Behind that volume is one of the richest operational datasets in freight. This team turns it into agents that do real work and intelligence customers can't get anywhere else.
Engineering leaders at Alvys are builders. Expect to spend about a third of your time building. You'll set the standard for how an AI-first team works: coding agents in the daily workflow, evals before scale, and production evidence over demos.
The platform runs on .NET (C#, and increasingly F#), TypeScript, and Python on Azure and AKS, with Cosmos DB, Postgres, Elasticsearch, Snowflake, dbt, and Fivetran underneath.
We're looking for someone who treats AI as a first-class material, both in what we build for customers and in how the engineering team works.
Industry Insight
Freight runs on phone calls, emails, PDFs, and tribal knowledge. The U.S. trucking industry is worth approximately $1 trillion today and is projected to grow by roughly 60% to nearly $1.5 trillion over the next decade.
Yet the work that moves that freight is still largely manual. Nearly 580,000 active U.S. motor carriers operate in a highly fragmented market; 91.5% run 10 or fewer trucks, and 99.3% run 100 or fewer. Few of these businesses will ever build a data team of their own. Every check call answered, rate confirmation read, and exception caught by software is time back for a small team running on thin margins.
Freight data is also structurally messy. A single load spans brokers, carriers, drivers, shippers, and documents, each with its own identifiers, and the truth lives across EDI messages, phone calls, and free text. Generic AI tooling doesn't model any of this. That's why we're building a context graph grounded in how freight actually moves.
Agents can now answer the phone, read documents, query operational data, and take actions inside a TMS. In freight, those actions move trucks and money. They must be correct, auditable, and safe.
About Alvys
Alvys is building the operating system for modern freight. Our AI-powered, cloud-native platform brings dispatch, driver mobile, safety and compliance, billing and settlements, native EDI, reporting, integrations, and automation into one product.
We were founded in 2020 by freight industry insiders who were tired of software built by people who had never moved a load. That combination of deep customer empathy and ambitious technology still defines us. We visit customers, learn how the work actually happens, prototype quickly, debate ideas openly, and turn the best ones into products people rely on.
More than 3,000 trucking and brokerage companies use Alvys today, including larger fleets with increasingly sophisticated operations. We've raised $77M to date, including a $40M Series B. That gives us real momentum and room to make bold bets, while remaining early enough that a great engineering leader can materially shape the product, team, and company.
We are building more than a modern interface for a traditional TMS. Foundry, our agent platform within Alvys, helps freight teams make decisions and complete work, and this team builds it. You'll work with curious, direct, low-ego people who solve hard problems, move quickly from prototype to production, and measure customer impact.
Our Principles
AI makes building cheap. It does not make judgment cheap.
The constraint has moved from writing code to deciding what to build and proving it is right. Agents belong in the middle of the pipeline. People remain accountable at both ends. These principles turn that into how we work every day.
Own the outcome
You own what you ship. "AI wrote it" is not an answer.
Judgment stays human. People decide what matters and whether the result is correct.
Verify independently
Generation and verification are separate. Tests, review, and approval run independently of the agent that did the work.
Autonomy is earned per workflow. Agents advance only on measured precision against human-verified outcomes. No number, no promotion.
Design for control
AI-first means security-first. Customer data stays on approved infrastructure under managed identity.
Cost is an engineering constraint. Every shared workflow has termination conditions and bounded fan-out.
Build durable systems
Knowledge is tool-agnostic. Reviewed intent lives once; vendor-specific machinery is generated from it.
Multiple vendors are a design assumption. Durable workflows don't couple to one model or harness.
Twice is a pattern. Automate repeated work and share it within 48 hours.
The Data & AI Portfolio
The Data & AI portfolio covers Foundry, our embedded automation and agent platform, including a unified agent chat that answers questions and takes actions; Insights, conversational analytics grounded in each customer's own operating data; Intel, proprietary data intelligence drawn from third-party, licensed, and proprietary data sources; and Voice, AI voice and chat agents for load status, driver check calls, and the follow-ups in between. It also includes the shared foundation: the context graph, the data platform that feeds it, and the evals, tracing, guardrails, and model routing behind every agent.
Why This Role
Few engineering leadership roles combine frontier AI work, a proprietary dataset, and an industry this underserved. This one does.
You build at the frontier, in production.
Context graphs, self-learning agents, voice agents, and agentic automation are still being figured out across the industry. Here you ship them to real customers, on live freight operations, not benchmarks.
You work with data no one else has.
More than 3,000 trucking and brokerage companies run on Alvys, and more than $1 billion in funds moves through the platform every month. Combined with third-party and licensed sources, that data is the raw material for intelligence no single fleet or brokerage could build alone.
Your work changes how an industry operates.
With 91.5% of carriers running 10 or fewer trucks, most of our customers will never hire a data team. The agents you build give a small business the leverage of a much larger one.
You own a portfolio, not a feature.
Four products share one platform. You set its architecture, choose its models and vendors, and decide where the team invests as it grows.
You shape the team from the start.
The group is about eight engineers today. You'll hire the next wave and set the standard for how an AI-first engineering team works at Alvys.
You stay close to the decisions.
You report to the Head of Engineering, work directly with customers and our Forward Deployed Engineering team, and have a direct line into company planning, backed by a $40M Series B.
What You'll Be Responsible For
Leading and Growing the Team
Manage, coach, and develop a team of about eight engineers, including senior engineers and tech leads, and grow it as the portfolio expands.
Hire senior and staff engineers, and keep the quality bar high as the team scales.
Run the team AI-first, with coding agents in the daily workflow and clear standards for how AI-written code is reviewed, tested, and shipped.
Owning Technical Strategy
Set technical direction for agents, data, and the context graph, and make the build, buy, and model calls with cost, quality, and speed in view.
Make tradeoffs across four products that share one platform, including what gets built, what gets cut, and where the team invests.
Building Agents That Learn
Own the agent development lifecycle from prototype to production to continuous improvement.
Build self-learning loops so agents improve from outcomes, user corrections, and transcripts, and make that improvement measurable.
Make evals a release gate. No agent ships without tests for quality, safety, latency, and cost.
Data and the Context Graph
Own the context graph that links loads, trips, carriers, drivers, customers, documents, and conversations, and the entity resolution that keeps it trustworthy.
Partner on the data platform that feeds it, including event streams, CDC into Snowflake, data quality, and lineage, so agents and analytics share one source of truth.
Capture decision traces (the inputs gathered, the rule applied, any exception, who approved it, and why) so precedent becomes searchable for agents and people, while rules stay explicit.
Combine third-party, licensed, and proprietary data sources into intelligence customers can act on, with the provenance, licensing terms, and tenant boundaries of each source respected.
Safety, Isolation, and Reliability
Design agents that change data with scoped permissions, human approvals, and audit trails, and defend against prompt injection and tool misuse.
Enforce tenant isolation and least privilege across every agent, tool, and data path.
Own reliability and unit economics. Track cost per task, per call, and per tenant, and keep margins healthy as usage grows.
Staying Hands-On
Spend about a third of your time building: prototype, write evals, read traces, and debug production.
Review your team's designs and code with real depth, and stay current on models and tools, separating what works in production from what demos well.
Cross-Functional Partnership
Work as a peer to product and design leadership on direction, architecture, sequencing, and delivery.
Work directly with customers and our Forward Deployed Engineering team, and turn repeated patterns into platform features.
The AI Fluency We Expect
We measure AI fluency by how you verify, not by how much you use AI. More autonomy is not always better. You match the level of autonomy to the risk of the work, and you hold yourself and the team to the same five competencies.
Delegation:
You decide whether to use AI at all, which task to hand off, and how much autonomy it gets.
Description:
You state goals, requirements, and limits clearly, from a single prompt up to project instructions, specs, and policy.
Discernment:
You check output against evidence: diffs, acceptance checks, evals, and production monitoring.
Diligence:
You own the effects, including data access, permissions, memory isolation, budgets, and kill switches.
Systems:
You know how models, context, tools, harnesses, and memory work, and where each one fails.
How You Work With Agents
Design multi-agent systems on paper before you build them. For each step, choose a rule, a small model, a frontier model, or a person, and measure cost per outcome, not cost per token.
Start from code-orchestrated workflows and add model-led autonomy only where the task needs exploration. Keep agent-to-agent handoffs few, and give each agent a contract: inputs, allowed tools, and output schema.
Put limits in code, not in prompts: hooks, sandboxed worktrees, and a stop condition, retry cap, and budget on every loop.
Separate the agent that writes from the agent that checks, and give the checker fresh context.
Work in an explore, plan, execute, verify, and compound rhythm, where every correction becomes a rule, skill, hook, or test.
Move fluently across Claude Code, Codex, and Cursor, and choose an editor-first or agent-first surface based on who should hold the controls for the next step.
Where You Take the Team
Bring every engineer to running goal-based loops, where specs and checks are written first, never weakened to pass, and run by the agent itself.
Move the team from steering every turn to designing the system that steers the agent: its context, its harness, and its loop.
Build toward agents that run continuously in hosted sandboxes, each with its own least-privilege identity, a named owner, a budget, and a tested kill switch, with risk-scaled human review on financial actions, auth, settlements, and customer data.
Close the improvement loop. Capture traces, run error analysis on real failures every week, encode the fixes, and gate every change to rules, memory, or evals behind evals and a human approver. Self-improving never means self-approving.
Minimum Qualifications
8+ years building software, including 3+ years managing engineers.
You've grown senior engineers and tech leads and remain a hands-on builder who can prototype, debug production, and review code credibly.
Production LLM systems.
You've shipped LLM-powered products to real users, not demos, and can explain what broke, what you measured, and what you changed.
Agentic engineering in your own work.
You build with coding agents every day and can show the multi-agent workflows, contracts, hooks, and loops you put into production, and the checks that kept them honest.
Depth in agent systems.
You've built with tool use, function calling, MCP, orchestration, memory, and retrieval, and you understand where agents fail.
Evaluation discipline.
You've built eval systems that combine offline suites, online metrics, human review, and transcript analysis, and used them to gate releases.
Strong data engineering judgment.
You've worked with event streams, CDC, cloud warehouses, dbt, and data quality, and you know how the shape of the data limits what models can do.
Distributed systems in production.
You've designed and operated production services with real reliability requirements.
Multi-tenant security.
You've secured multi-tenant SaaS and isolated customer data, and you treat agent permissions as a security boundary.
Language fluency.
You write Python or TypeScript fluently and are comfortable reading C#, F#, and .NET. Experience with F# or another functional language is a plus.
Startup-stage fit.
You've operated at Series B/C velocity amid ambiguity, thin support, competing priorities, and a bias toward shipping and learning.
Clear technical communication.
You can explain a tradeoff to an engineer, a customer, and an executive.
Preferred Qualifications
Knowledge graphs, context graphs, entity resolution, or GraphRAG in production.
Real-time voice agents, including telephony, speech-to-text, text-to-speech, turn-taking, and latency budgets.
Fine-tuning, reinforcement learning from feedback, or prompt optimization against eval sets.
Embedded automation or workflow platforms such as Activepieces, n8n, or Temporal.
SRE experience, or a record of running systems other teams depend on.
Logistics or freight experience, or another vertical where data is deeply entangled with operations.
Founder or early-stage engineering leadership experience.
A history of hiring, growing, and retaining excellent engineers.
Built by people who've moved freight. Come build the intelligence layer with us.
Learn more at
alvys.com
Location: Atlanta, GA (Hybrid)
The Position
CallRail’s Partner Program helps drive the growth and usage of CallRail to tens of thousands of indirect customers. This is a special opportunity to drive meaningful relationships with partners, assess future opportunities, and impact CallRail’s bottom line. The ideal candidate will have experience in partner account sales including the recruiting, nurturing, and managing of a book of business. You will be expected to engage senior leaders at channel partner companies to facilitate and lead revenue growth opportunities. You will work closely with the channel and cross functional teams to ensure achievement of channel sales strategies that drive success.
What You’ll Do
Be the primary point of contact for your assigned partners
Be responsible for meeting or exceeding monthly partner sales objectives
You will actively pursue revenue objectives generated from selling services through channel partners to their customer base of mostly SMBs
You will be responsible for building out your territory plan as well as working with selected partners in the areas of business development, business planning, marketing execution, and overall sales enablement activities
You will be expected to represent CallRail during all phases of engagement
You may from time to time be required to prospect for new partners
You will provide your channel partners and their customers with the highest standard of sales collaboration and success including:
Partner account segmentation (geo, production, activation, etc)
Partner account mapping where applicable
Partner account planning
QBRs & JBCs
Joint pipeline reviews and forecasting
Travel within your assigned territory to further support and develop your channel partners, attend and/or exhibit at industry trade shows and conferences as necessary
Consult on strategic marketing and operations planning with cross-functional teams, setting objectives and identifying methods to reach those goals
Work with the channel team and cross functionally with marketing, support, product, success, direct sales, and leadership teams to identify key issues and to tackle any that impede partner/client performance
Work with product and customer marketing to document and understand the ongoing changes in the channel landscape
What You’ll Need
Three to five years of experience in partner, channel or vendor type sales management
Sales or channel experience in SaaS, technology or marketing services
Ability to work in a high growth company, effectively balancing autonomy, alignment and direction
An ability to perform analytics to evaluate partner success, pipeline and territory requirements
Excellent written and oral communication skills, with strong ability to build, persuade and communicate business rationale
Proven effectiveness collaborating in small teams and desire to work in a fast-paced, evolving environment
Comfortable communicating with all levels of management
Ability and willingness to travel 20-25%
Strong organizational skills and professional business practices
f you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday * an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage
This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.
Beginning in January 2027, CallRail will transition to a 3 day hybrid model, with in-office days on Mondays, Wednesdays, and Thursdays.
Learn more:
https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.
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УдалённоseniorRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
УдалённоRemote, USA
ГибридRemote or Mississauga
United States; We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications; We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics
УдалённоUnited States; Hire, coach, and grow a team of program managers, TPMs, and agentic engineers across US and LATAM time zones
УдалённоRemote (United States | Canada)
УдалённоСША; Lastly, the provided range is the expected salary for candidates in the U.S
ОфисBoston, MA
ОфисLondon & San Francisco; Relocation support and visa fees (if applicable)
seniorUnited States; Relocation assistance is not provided
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