Location: Ottawa
Workplace: Hybrid
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
ROLE OVERVIEW:
We're growing our Canadian Public Sector Delivery team and hiring Public Sector Delivery Analysts to help run some of the most consequential AI deployments in the country. You'll work alongside our Engineering Program Managers (EPMs), Technical Leads, and senior leadership to keep large, multi-stakeholder government programs organized, documented, and moving.
This is a hands-on delivery role for individuals who want exposure to enterprise AI and high-stakes program delivery while taking pride in making complex programs run smoothly. As a member of our small, senior team, you'll deliver sovereign AI to the Government of Canada, engage directly with clients from day one on a clear path toward leading engagements, and learn how frontier AI products are deployed in real, high-security environments.
KEY RESPONSIBILITIES:
- Drive things to closure. Partner with the EPM and Technical Leads to track actions, dependencies, and blockers across Cohere and client teams making sure nothing slips.
- Show up in front of the client. Prepare and coordinate client sessions, capture outcomes, and progressively lead working-level sessions such as use-case and story refinement.
- Run the cadence. Own the meeting and reporting rhythm including agendas, scheduling, minutes, and follow-ups so every forum lands on time with clear next steps.
- Own the delivery artefacts. Build and maintain the plans, status reports, RAID logs, decision records, use-case registers, and traceability documentation that keep our engagements audit-ready and our clients confident.
- Keep the record straight. Maintain a single source of truth for program documentation in our public sector document management environment.
QUALIFICATIONS:
- 1–4 years of experience in technology or management consulting, professional services, or an in-house technical delivery team.
- Delivery discipline. You've run RAID, action, and decision logs, refined user stories, maintained project plans on real projects and kept them accurate and clear.
- Client presence. You can lead a working session in front of a client, read the room, and know what to say and what to hold.
- Strong written communication. You think through the message before you build the slide. Advanced PowerPoint, Word, and Excel.
- Technical fluency. You're comfortable discussing APIs, integrations, environments, testing, and releases. You can talk with engineers and report back accurately.
- Follow-through. You close items without a second reminder and know what to escalate and when.
- Eligibility for a Government of Canada security clearance.
- Based in the Ottawa area.
- University Degree in Business/Commerce, Information Systems, Computer Science, Engineering or similar preferred.
- Nice-to-have: High degree of French language proficiency.
WORKING LOCATION:
This role is hybrid with the requirement to be based out of Ottawa - note, there is no minimum in-office qualification requirement.
This role requires eligibility for a Government of Canada security clearance and a high degree of French language proficiency is a nice-to-have.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
ГибридOttawa; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
Location: Edmonton, Alberta, Canada
Bradken
is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a workforce of more than 3,000 employees, our ability to adapt and evolve keeps us firmly positioned as global leaders in the wear solutions market.
About the role
The Shipper Receiver is responsible for the coordination of inbound and outbound logistics within Bradken's Fixed Plant manufacturing operations. The role supports production through accurate material receiving, shipping, and inventory management. The Shipper Receiver works closely with Production, Material Coordination, and Planning to ensure materials and services are accurate, on time, and aligned with production schedules and customer requirements.
In this role you will:
Responsible for shop cleaning, and daily crane and forklift inspections. Complete loading and unloading as required.
Coordinates inbound and outbound logistics of materials as directed. Conduct audits as required. Satisfy internal shipping and receiving requirements.
Ensure compliance with all company requirements within the Fixed Plant manufacturing environment. Produce month-end reports for the Site Manager.
Work in accordance with Bradken safety policies, procedures, and environmental requirements.
All roles in Bradken are required to have a focus on quality compliance by conducting quality observations, reporting any adverse observations or conditions (inadvertent or malicious), and striving for a culture that prevents quality compliance violations from occurring. Assist with quality documentation and reporting requirements.
Role model Our Values.
Ensure effective team membership behaviour.
Promote a culture of safety, quality, and continuous improvement.
Perform other duties as assigned.
You will have:
Qualifications:
Lift truck, rigging, and crane training and driving experience.
Experience:
Experience loading and unloading of materials.
Experience working in a fabrication environment.
Skills and Knowledge:
Forklift Operation
Overhead Crane Operation
Able to lift 50 lbs
Microsoft Office
Strong organizational and multitasking abilities.
Ability to prioritize work and meet deadlines.
Strong written and verbal communication skills.
Knowledge of ERP systems an asset.
Excellent customer service skills.
Location:
9624 35 Ave NW, Edmonton, AB T6E 5S3
Shift:
Monday to Friday 7:30am to 4:00pm
Why join Bradken?
Bradken is committed to providing a safe, inclusive and collaborative workplace where people are encouraged to challenge existing thinking and develop better solutions.
We offer:
We believe our people are our greatest asset. Keeping our team safe and healthy; physically and mentally has always been our top priority. We encourage and support dynamic and flexible work options to promote a healthy balance and let you get the most out of your time.
Bradken Benefits:
Successful applicants will be eligible for the following on
DAY 1 of Employment
:
Full Health, Dental, and Vision benefits
Life and AD&D coverage
Short-Term and Long-Term Disability coverage
Paid Vacation
Successful applicants will be eligible for the following after 90 days of employment:
RRSP with a company match
Employee Training and Education Reimbursement opportunities
Other Benefits:
This position qualifies for eligibility to receive annual bonuses.
Before commencing employment, candidates will be required to complete a background check and pre-employment medical.
Bradken is an Equal Opportunity Employer and we are committed to providing a diverse, inclusive, engaging and flexible environment for our people because great things happen when individuals are given the opportunity to bring themselves into their work. All employment will be based on merit, competence, performance and business needs.
*While we thank all applicants for their interest, only candidates in consideration for the role will be contacted.
Job Types: Fixed Term 12 months
Benefits:
Casual dress
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
How we hire
:
Before commencing employment
, you will be required to complete a pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business need
Location: Remote USA
Workplace: Remote
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
🚀 THE ADVENTURE AHEAD
As a Senior Cloud Engineer I, you are the backbone of the infrastructure that powers Docebo’s global learning platform! You will architect, scale, and secure our AWS-based environments using cutting-edge DevOps and Platform Engineering practices. By building resilient automation and optimizing systems like our FedRAMP-regulated environments, you will directly empower engineering teams to deploy faster and keep millions of learners seamlessly connected. Get ready to solve high-impact technical challenges, elevate our cloud strategy, and shape the future of AI-driven learning!
⚡ THE DAY-TO-DAY
- Architect the Future: Own and evolve our AWS cloud infrastructure end-to-end, taking projects from initial blueprint through implementation and operations to guarantee ultra-high availability, performance, and scale.
- Automate Everything: Design and implement self-service Infrastructure-as-Code (IaC) templates and automation workflows that crush manual toil and give product teams superpowers.
- Fortify the Platform: Elevate our cloud security posture by partnering with Security and Compliance teams to maintain audit-ready FedRAMP configurations, eliminate drift, and streamline patching.
- Partner for Impact: Collaborate closely with Engineering to launch new services seamlessly, jump into high-priority incident responses, and turn post-mortem insights into platform upgrades.
- Optimize and Observe: Master systems like Datadog to keep eyes on platform performance, driving decisions that optimize system resilience, speed, and cost-efficiency.
- Level Up the Team: Inspire and mentor junior Cloud Engineers through code and design reviews, keeping Docebo at the forefront of modern cloud trends.
💪 YOUR SUPERPOWERS
- Cloud Mastery: Proven expertise managing complex, production-grade AWS infrastructure with 4–8 years of experience in cloud systems or platform engineering.
- Infrastructure as Code Ace: Intermediate to advanced mastery with IaC tooling like Terraform, CloudFormation, or CDK to provision and scale complex environments.
- Containerization & Linux Powerhouse: Hands-on proficiency with Linux, Docker, and running microservices on Kubernetes/EKS.
- Observability & CI/CD Champion: Strong experience using Datadog (or similar observability tools) alongside Git/GitLab for seamless code delivery and automation.
- DevOps Mindset & Scripting Skills: Solid understanding of DevOps methodologies paired with fluent scripting skills in Python, Bash, or Go.
- Problem-Solving Superhero: Exceptional analytical skills, sharp attention to detail, and a collaborative, team-first approach to solving complex engineering problems.
NOTE: U.S. citizenship is required for this position because its duties require access to restricted federal customer environments that limit access to U.S. citizens. Preference will be given to candidates who live in, or are willing to work, Eastern Time hours.
⭐ BONUS POINTS
- Compliance Ninja: Direct experience maintaining and patching FedRAMP-regulated or highly compliant cloud environments.
- Academic Foundation: A Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent real-world experience).
🗓️ OUR INTERVIEW PROCESS
Step 1: We’ll kick things off with a 30-minute video call with a member of our Talent team. We’ll get to know you, share more about the role and team, and make sure we’re aligned.
Step 2: A 45-60-minute video call with the hiring manager, where they’ll dig deeper into your experience, approach, and what excites you most about this opportunity.
Step 3: A technical deep-dive and system design discussion with key members of our Cloud & Platform Engineering team.
Step 4: A final wrap-up conversation with engineering leadership to discuss team culture, growth, and next steps.
OUR TOTAL REWARDS PHILOSOPHY 🎉
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with offices across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.
Location: London
Workplace: Hybrid
Coder is hiring its first Sales Enablement Manager for EMEA, who will sit within our Content & Learning pillar and report directly to the Head of Sales Enablement. You will be the enablement presence for the region, creating and adapting content, building programs, and supporting the EMEA sales team across a diverse set of markets.
This is an individual contributor role for someone who thrives in a build-from-scratch environment, knows how enterprise sales work across EMEA, and can move between content creation, regional training, and cross-functional collaboration without losing momentum. You'll work closely with the global enablement team, Marketing, and Product Marketing while independently owning the regional agenda.
If you're someone who knows that a playbook that works in North America doesn't automatically work in EMEA, loves building things that sales teams actually use, and wants to be the first enablement hire in a region with real room to shape how it's done, this role is for you.
This position follows a hybrid work model. Candidates should be local and able to work from our London office on a regular weekly basis, with scheduling flexibility.
What you’ll do here
- Create and adapt sales enablement content for EMEA markets playbooks, battlecards, competitive positioning, and training materials that reflect regional buyer dynamics, language nuance, and sales culture
- Build and deliver onboarding and ongoing training programs for EMEA sales reps, ensuring they ramp quickly and stay current on product and messaging updates
- Partner closely with Product Marketing and Marketing to translate global messaging and positioning into field-ready content that actually resonates with EMEA buyers. Pushing back constructively when global content needs regional adaptation
- Work with EMEA sales leadership and SDR leadership to understand what reps need in the field and turn that signal into content and programs that are practical and immediately useful
- Collaborate with the global Content & Learning team to ensure regional content is consistent with global standards while remaining locally relevant
- Identify gaps in the EMEA enablement program and proactively build resources to close them
What we’re looking for
- 2–4 years of experience in sales enablement, content creation, or a revenue-facing role with an EMEA focus
- Proven ability to create high-quality enablement content independently. You can go from a brief to a finished playbook without hand-holding
- Strong understanding of EMEA enterprise sales dynamics
- Comfortable working remotely and autonomously as the sole enablement person in a region. You can set your own priorities and manage up effectively
- Strong internal collaborator. You know how to consume global messaging, identify where it needs to flex for the region, and work cross-functionally to get it right
- Excellent communicator in English; additional European language proficiency a plus
- High ownership, strong judgment, and the ability to own your domain as a P3 individual contributor.
Bonus tacos if you have
- (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
- Background in B2B SaaS, enabling enterprise sales teams
- Experience enabling sellers in a developer tools, infrastructure, or platform engineering context
- Familiarity with various sales platforms (Highspot, Nooks, LetterAI)
- Experience supporting partner or channel sales motions
- Prior experience as a first or early enablement hire in a region
ABOUT CODER
Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com.
INTERVIEW PROCESS
We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.
AI USE DURING THE INTERVIEW PROCESS
As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.
Not permitted: Using AI assistance during conversational interviews.
Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.
OUR USE OF AI IN HIRING
We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:
- Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
- Granola takes notes during our interview calls so our team can focus on the conversation with you.
All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.
In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf.
If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.
CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO:
- As an Executive Assistant supporting the leadership function at Sierra, you will provide a wide range of strategic and administrative support to our General Counsel and our Partnerships leaders.
- Proactively manage several leaders' calendar, travel, and meetings.
- Collaborate with leaders and team members to ensure meetings are effective by sending preparation materials, following up on action items, and serving as a knowledgeable resource on relevant topics or organizational matters.
- Draft team and external correspondence on behalf of the leader. Liaise with internal staff and external stakeholders, building and maintaining strong relationships on behalf of the leader.
- Maintain a high level of confidentiality and discretion with all materials and information.
- Plan and execute internal events (in-person and virtual), including team offsites, trainings, and team travel. Book travel and hotel accommodations, negotiating contracts as needed.
- Establish new—and improve existing—administrative systems and processes as part of Sierra’s founding admin team.
WHAT YOU'LL BRING:
- 5+ years of Executive Assistant or similar experience.
- Ability to build relationships and partner effectively with cross-functional teams and external partners.
- Excellent time management skills, willingness and ability to quickly shift tasks and priorities, and anticipate the needs of others before they arise.
- Ability to organize, analyze, and prioritize executive workflows, often interpreting and leveraging data.
- Willingness and ability to be in the San Francisco office 4 days per week and ability to travel with leaders if needed (~est 1x per quarter).
- Advanced proficiency with Google Suite & Slack.
EVEN BETTER...
- Experience in a fast-growing, in-person start-up environment.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: New York City; San Francisco
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Launch Associate Principal
, you will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you will serve as the leader of a transit network transformation; taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years.
This is a unique leadership and operating opportunity for anyone who is eager to lead and launch high-stakes, high-visibility, and high-impact new markets at Via. The role is excellent for a generalist looking for exposure in strategy, operations and product/technology.
This role requires a willingness to travel up to 40% of the time.
About the Role:
Launch & Service Performance
Own and manage launch of new Via services, from technology implementation to operational setup
Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
Translate weekly and monthly performance data into decisions
People Leadership
Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
Build an operation where people feel accountable, supported, and proud of what they're delivering
Hire, develop and train frontline leaders who will run the long-term operations
Partner & Stakeholder Management
Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability
Represent Via to community stakeholders, local officials, and riders
Operational Excellence
Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
Identify and execute cost and efficiency improvements that strengthen margin without compromising service
Product Development
Influence the product roadmap for Via's newest product lines
About You:
Minimum of 3+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams
Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it
Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO
Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility.
Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field
Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control
Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options
Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $95,000-$115,000
We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp is looking for ambitious generalists who want to turn difficult customer and business problems into better products and better ways of working.
In Product Operations, you will own a problem space from investigation through execution and measurement. You might uncover why customers abandon a workflow, build an AI tool that removes hours of manual work, or help a product team bring a new capability to customers. You will work closely with Product, Engineering, Design, Data, and customer-facing teams, combining analytical rigor with the willingness to do the work yourself.
This role is designed for people who want substantial responsibility. You will build customer understanding, product judgment, technical fluency, and the ability to lead across teams. Strong performance can create opportunities for broader ownership in Product Operations, Product Management, Business Operations, or AI Operations, depending on your strengths and Ramp’s needs. Growth comes from sustained impact, demonstrated readiness, and available opportunities.
*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
WHAT YOU’LL DO
- Ramp moves incredibly fast, and our specific Product Operations needs change regularly. Each Product Operations team member is assigned to a specific product, such as Bill Pay, Procurement, or Travel. Ramp moves incredibly fast, and our specific Product Operations needs change regularly. During the hiring process, we will discuss which product areas are hiring priorities and where you could make the greatest impact.
- Own customer and operational outcomes. Take responsibility for a defined problem, establish a baseline, and follow through until the experience improves.
- Find the underlying problem. Combine customer conversations, operational observations, and data to distinguish recurring causes from isolated symptoms.
- Make clear recommendations. Use your product sense and business acumen to size opportunities, compare tradeoffs, and help product partners decide where a process change, automation, or product investment will have the greatest effect.
- Build and improve workflows. Create practical tools and automations, including AI-assisted solutions, that reduce repetitive work and improve reliability. Validate outputs and measure whether people actually benefit.
- Bring changes into use with empathy. Own operational readiness, internal enablement, feedback collection, and follow-through after a launch or workflow change.
- Lead across teams. Define metrics, establish owners, resolve dependencies, communicate decisions, and keep important work moving when the path is unclear.
WHAT YOU BRING
- 2-6 years experience in banking, private equity, consulting, or in product management or business operations roles at a demanding startup. Level and compensation will be determined based on experience and qualifications.
- A record of taking personal ownership and delivering outcomes beyond the initial analysis or recommendation.
- Strong quantitative reasoning: you can work with messy data, check assumptions, and translate findings into a decision.
- Customer curiosity and practical judgment about which problems matter most and how to solve them. Willingness and instincts to go talk to a customer when something is unclear. Ability to prioritize well and work on the most important problems.
- Strong communication skills and the ability to earn trust for your arguments across technical and business teams.
- Resourcefulness, receptiveness to feedback, and evidence that you learn unfamiliar subjects quickly.
- Experience using AI tools to build something or improve a workflow, with a thoughtful approach to checking quality.
NICE-TO-HAVES
- Experience building internal tools, using APIs or low-code platforms,
- Working with financial products, shipping software with AI assistance,
- Owning a launch can help you get started.
- We value the difficulty of the problems you have solved and the results you can explain.
ABOUT SOME OF OUR TEAMS:
- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
- Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
- Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
- Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
- Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
- Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
- Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
- Mobile owns our mobile app development and mobile strategy
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Product Manager for Switchboard, you'll shape how customers manage their GitLab Dedicated infrastructure and how our engineering teams operate a growing fleet of customer instances. Switchboard is the control plane for Dedicated: it helps internal teams scale upgrades and maintenance, while giving customers a place to configure their infrastructure, understand the health of their environment, and receive critical updates.
You'll own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience. Dedicated is GitLab's fastest-growing deployment option, and your work will help the business support more customers efficiently. You'll have the autonomy to identify the most important problems and decide where Switchboard should go next, with support from your manager and engineering partners.
What you’ll do
Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team.
Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance.
Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.
Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.
Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows, including when a dedicated design partner isn't available.
Explore opportunities to improve the tooling and experience for customers migrating from self-managed GitLab to Dedicated, how we help manage incidents, and to extend Switchboard to support GitLab.com as its architecture evolves.
What you’ll bring
Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
Technical understanding that helps you discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.
A strong focus on user experience, with experience making complex technical workflows easier to understand and use.
Clear communication and the ability and interest to work directly with customers. Experience with internal tools is relevant, provided you're comfortable taking on customer-facing product work.
The ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.
You may also bring experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management, but these aren't required.
About the team
We work across product management, engineering, and site reliability engineering to solve technical, operational, and user experience problems.
At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$139,200
—
$235,200 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Remote Canada
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Product Team
The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision.
About the Role
The ZT1 Labs group is a small, senior team of product and engineering experts working directly with the CEO on the company’s most important new bets. This team takes on highly ambiguous, cross-functional problems where the upside is company-defining.
We are looking for a Group Product Manager to lead a portfolio of ZT1 initiatives in a hands-on builder role, with direct product ownership and with no direct people management responsibilities. You will own the vision, strategy, and roadmap for new products and platforms, partnering closely with engineers, analysts, and designers to build and launch, and with revenue and business teams to bring new products to market and scale.
You’ll work closely with the CEO and executive team to turn high-level ideas into durable, scalable businesses.
What You Will Do
Understand Customers & Strategic Context:
Build a deep understanding of Affirm’s global network of users, merchants, and partners.
Connect customer insights and market trends to long-term company strategy to identify where zero-to-one innovation can drive outsized impact.
Track relevant product, technology, and industry shifts and use them to inform product direction.
Set Vision, Strategy, and Roadmap
Partner with the CEO and senior leaders to define problem spaces and opportunity areas that matter most for Affirm’s future.
Craft a clear product vision and strategic narrative for the innovation portfolio, translating that into a focused and prioritized roadmap.
Define crisp outcomes and success metrics tied directly to business impact (GMV, profitability, conversion, retention, long-term moat).
Lead Zero-to-One Product Development
Drive the full lifecycle for new products and platforms: discovery, validation, MVP definition, launch, and iteration.
Own the full UI/UX, using AI tools to build and iterate on working prototypes that make product ideas tangible and testable.
Write and refine customer-facing copy across the product experience, from onboarding to in-product guidance.
Independently analyze customer behavior, build funnels, and use data to identify opportunities and guide product decisions.
Own experimentation end to end, including hypotheses, test design, success metrics, results analysis, and iteration.
Collaborate closely with cross-functional teams to sync ZT1 roadmaps with core product roadmaps, ensuring high product quality, an aligned user experience, and cohesive business results.
Cross-Functional & Executive Leadership
Lead a cross-functional group (engineering, design, data, risk, capital, operations, revenue, legal and compliance) through ambiguous and complex work.
Serve as a thought partner to the CEO and executive team on new product bets, tradeoffs, and prioritization.
Communicate clearly and often - framing decisions, risks, and tradeoffs; writing high-quality docs; and maintaining alignment across teams.
Raise the Bar for Product Craft
Establish product patterns, decision frameworks, and execution standards that make zero-to-one work repeatable and scalable.
Model strong product thinking, rigor, and judgment for senior peers without managing them directly.
Help shape the culture and operating model of the ZT1 function.
What We Look For
Experience
~8–10+ years of product management experience with a strong track record shipping and scaling consumer-facing or platform products.
Previous ownership of technical software products end-to-end and ability to clearly articulate the business impact.
Direct experience leading zero-to-one or highly ambiguous product areas with meaningful outcomes.
Experience working closely with engineering, data, design, and other teams without direct authority.
Skilled at operating in complex environments where success depends on coordinating cross-functional work across multiple groups.
Founder or early-stage startup experience is a plus. Ability to spot opportunities, build from scratch, test quickly, and take ownership of outcomes.
Skills
Hands-on fluency with AI tools for prototyping, design, content, and analysis, with the judgment to evaluate and refine the output.
Comfortable doing the work directly without dedicated design, analytics, or content partners.
Strong communicator capable of securing alignment and decisions from broad groups of senior stakeholders with differing priorities.
Adept at influencing engineering teams outside your reporting line - able to guide them toward building what the product needs.
High judgment in ambiguous spaces - able to take incomplete or conflicting information and turn it into a clear, actionable plan.
Strong commercial instincts - able to contribute to pitches, negotiations, and contract evaluations when product work intersects with business strategy.
Behaviors & Traits
Bias toward action; cares about unblocking teams and driving meaningful progress quickly.
Comfortable moving between strategy and execution - from long-term roadmap thinking to writing specs or digging into edge cases.
Strong organizational discipline and interpersonal skills, able to navigate complex dynamics while maintaining momentum.
Deep sense of ownership - holds a high bar for quality and ships products on time.
Mission-driven and customer-obsessed, motivated to build honest, transparent financial products.
Pay Grade - R
Equity Grade - 9
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $209,000 - $269,000
This posting is for an existing vacancy.
Location - Remote Canada
This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Remote US
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Product Team
The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision.
About the Role
The ZT1 Labs group is a small, senior team of product and engineering experts working directly with the CEO on the company’s most important new bets. This team takes on highly ambiguous, cross-functional problems where the upside is company-defining.
We are looking for a Group Product Manager to lead a portfolio of ZT1 initiatives in a hands-on builder role, with direct product ownership and with no direct people management responsibilities. You will own the vision, strategy, and roadmap for new products and platforms, partnering closely with engineers, analysts, and designers to build and launch, and with revenue and business teams to bring new products to market and scale.
You’ll work closely with the CEO and executive team to turn high-level ideas into durable, scalable businesses.
What You Will Do
Understand Customers & Strategic Context:
Build a deep understanding of Affirm’s global network of users, merchants, and partners.
Connect customer insights and market trends to long-term company strategy to identify where zero-to-one innovation can drive outsized impact.
Track relevant product, technology, and industry shifts and use them to inform product direction.
Set Vision, Strategy, and Roadmap
Partner with the CEO and senior leaders to define problem spaces and opportunity areas that matter most for Affirm’s future.
Craft a clear product vision and strategic narrative for the innovation portfolio, translating that into a focused and prioritized roadmap.
Define crisp outcomes and success metrics tied directly to business impact (GMV, profitability, conversion, retention, long-term moat).
Lead Zero-to-One Product Development
Drive the full lifecycle for new products and platforms: discovery, validation, MVP definition, launch, and iteration.
Own the full UI/UX, using AI tools to build and iterate on working prototypes that make product ideas tangible and testable.
Write and refine customer-facing copy across the product experience, from onboarding to in-product guidance.
Independently analyze customer behavior, build funnels, and use data to identify opportunities and guide product decisions.
Own experimentation end to end, including hypotheses, test design, success metrics, results analysis, and iteration.
Collaborate closely with cross-functional teams to sync ZT1 roadmaps with core product roadmaps, ensuring high product quality, an aligned user experience, and cohesive business results.
Cross-Functional & Executive Leadership
Lead a cross-functional group (engineering, design, data, risk, capital, operations, revenue, legal and compliance) through ambiguous and complex work.
Serve as a thought partner to the CEO and executive team on new product bets, tradeoffs, and prioritization.
Communicate clearly and often - framing decisions, risks, and tradeoffs; writing high-quality docs; and maintaining alignment across teams.
Raise the Bar for Product Craft
Establish product patterns, decision frameworks, and execution standards that make zero-to-one work repeatable and scalable.
Model strong product thinking, rigor, and judgment for senior peers without managing them directly.
Help shape the culture and operating model of the ZT1 function.
What We Look For
Experience
~8–10+ years of product management experience with a strong track record shipping and scaling consumer-facing or platform products.
Previous ownership of technical software products end-to-end and ability to clearly articulate the business impact.
Direct experience leading zero-to-one or highly ambiguous product areas with meaningful outcomes.
Experience working closely with engineering, data, design, and other teams without direct authority.
Skilled at operating in complex environments where success depends on coordinating cross-functional work across multiple groups.
Founder or early-stage startup experience is a plus. Ability to spot opportunities, build from scratch, test quickly, and take ownership of outcomes.
Skills
Hands-on fluency with AI tools for prototyping, design, content, and analysis, with the judgment to evaluate and refine the output.
Comfortable doing the work directly without dedicated design, analytics, or content partners.
Strong communicator capable of securing alignment and decisions from broad groups of senior stakeholders with differing priorities.
Adept at influencing engineering teams outside your reporting line - able to guide them toward building what the product needs.
High judgment in ambiguous spaces - able to take incomplete or conflicting information and turn it into a clear, actionable plan.
Strong commercial instincts - able to contribute to pitches, negotiations, and contract evaluations when product work intersects with business strategy.
Behaviors & Traits
Bias toward action; cares about unblocking teams and driving meaningful progress quickly.
Comfortable moving between strategy and execution - from long-term roadmap thinking to writing specs or digging into edge cases.
Strong organizational discipline and interpersonal skills, able to navigate complex dynamics while maintaining momentum.
Deep sense of ownership - holds a high bar for quality and ships products on time.
Mission-driven and customer-obsessed, motivated to build honest, transparent financial products.
Pay Grade - R
Equity Grade - 15
Employees new to Affirm typically come in at the start of the pay range
. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $265,000 - $325,000
USA base pay range (all other U.S. states) per year: $236,000 - $296,000
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Utah - Salt Lake City
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them.
About the Role
The Maintenance Technician I is an entry-level maintenance professional responsible for supporting the day-to-day repair and upkeep of the community. This role performs basic maintenance tasks in occupied and vacant apartment homes while ensuring the overall cleanliness and functionality of the property. Working under the direction of the Maintenance Supervisor, this position is ideal for someone looking to grow their career in property maintenance. Success in this role comes from a strong work ethic, attention to detail, and a commitment to delivering timely, high-quality service to residents.
Key Responsibilities
Maintenance & Repairs
Complete maintenance requests for occupied and vacant apartment homes, including basic repairs in plumbing, electrical, carpentry, and general maintenance
Diagnose and troubleshoot maintenance issues, escalating more complex repairs to the Maintenance Supervisor as needed
Perform routine maintenance on appliances, fixtures, and building systems
Assist with HVAC systems, plumbing, and electrical components at an entry level
Support make-ready processes to prepare apartment homes for new residents
Property Upkeep & Support
Walk the community regularly to maintain cleanliness and remove debris from grounds and common areas
Maintain interior spaces such as hallways, amenities, and office areas to ensure a clean and safe environment
Use tools such as blowers or sweepers to keep sidewalks, parking areas, and walkways clear
Distribute resident communications such as notices and newsletters as needed
Assist with general property upkeep and additional maintenance tasks as assigned
Customer Service & Team Collaboration
Interact professionally and courteously with residents, vendors, and team members
Respond to maintenance requests in a timely manner, ensuring a positive resident experience
Communicate effectively with the Maintenance Supervisor regarding work progress and support needs
Contribute to a team-oriented environment focused on resident satisfaction and operational excellence
Safety & Compliance
Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and other applicable regulations
Use appropriate safety equipment when performing maintenance tasks
Read and follow safety labels, operating manuals, and company guidelines
Maintain awareness of utility shut-offs, safety systems, and emergency procedures
Ensure all work areas are clean, organized, and safe
What You Bring
High school diploma or equivalent required
Valid driver’s license and reliable transportation required
0–1+ years of experience in residential maintenance or a related field
Basic knowledge of maintenance and repair tasks, including plumbing, electrical, appliances, and carpentry
EPA certification or HVAC troubleshooting experience is a plus
CPO certification or pool maintenance experience is a plus
Willingness to learn and develop technical skills across multiple trades
Strong problem-solving skills and attention to detail
Professional attitude with a customer service mindset
Ability
to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
Ability to communicate effectively with residents, vendors, and team members
Ability to provide basic tools needed for residential maintenance work, including HVAC gauges if EPA certified
Availability to work standard community hours, including evenings and weekends
Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor
Physical Requirements
Regularly required to stand
Ability to climb stairs, walk, and balance is frequently needed
Sit, stoop, kneel, crouch, or crawl is frequently needed
Push or pull to move equipment, appliances, open and close doors, etc.
Climb ladders to perform routine maintenance/repairs
Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed
Ability to taste or smell is frequently needed
Reaching above the shoulders frequently needed
Finger dexterity to operate tools frequently needed
Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons
Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus
Constant need for talking and hearing to communicate with residents and associates
Why Cottonwood Residential?
We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: Los Angeles, USA; Mercer Island, USA
Technical Product Managers combine deep technical knowledge with product leadership to deliver key Riot Games products and experiences that make it better to be a player. Technical Product Managers drive strategic vision across Riot's products and technologies. By leading multidisciplinary teams, they solve complex technical and user-experience challenges to deliver impactful solutions.
As a
Principal Technical Product Manager
on the Commerce (Store) team, you will own and operate large-scale, distributed services that support millions of Riot players worldwide, enabling them to purchase digital goods such as champions and cosmetics within their favorite games. Working closely with game studios, you’ll help identify and deliver platform solutions that prioritize efficiency, scalability, and reliability for developers, while powering in-game experiences across all of Riot’s titles. Your primary focus will be on Storefront experiences across numerous channels within the Riot ecosystem, as well as the critical inventory fulfillment systems that support them. Your expertise will extend across adjacent Commerce product spaces including inventory, payments, battle pass, loyalty systems, fraud, gifting, and configuration management. You will report to the Director of Technical Product Management of the Commerce team within Publishing Platform.
Responsibilities:
Define and align product strategy for critical, cross-cutting platform areas, prioritizing outcomes that create measurable value for developers and players
Bring strategic structure and clarity to Commerce's hardest, most ambiguous initiatives so they're set up for long-term success
Lead a team of engineers to design, build, and operate critical microservices for managing store, inventory fulfillment, and randomization based systems for Riot’s players and fans
Partner deeply with engineering leads to ensure platform solutions are robust, scalable, and seamlessly integrated into developer workflows
Work with teams of experts across the company to design, prototype, build, and ship new features
Help ensure that your team is consistently executing with excellence
Be part of a rotational on-call schedule for live product and internal customer support when required
Work with technical and non-technical customers to understand their requirements and design solutions that fit their needs
Own and communicate the product vision, mission, strategy, and multi-year roadmap in partnership with other Commerce product leads
Required Qualifications:
10+ years of relevant experience in Technical Product Management or a related engineering/technical field
Experience leading backend engineering teams to design, build, operate, and maintain large scale microservice ecosystems
Proven ability to operate at a Principal level, navigating organizational complexity to drive outcomes without direct authority
Strong technical background (CS degree or equivalent experience) sufficient to credibly debate tradeoffs with engineering leads
Experience translating open-ended or ambiguous technical capabilities into concrete product roadmaps with defined milestones and success metrics
Track record owning platform, developer-tools, or systems products with internal customers
Experience integrating agentic AI tooling into product management processes and craft
Desired Qualifications:
Experience building ecommerce platforms and experiences including payments, fulfillment, fraud, store, inventory, and admin tools
Experience with global products, regional requirements, privacy, compliance, identity, payments, or other domains with significant operational and regulatory complexity
Experience designing products for internal technical customers such as game teams, engineers, or platform partners
Experience working in games, live services, consumer technology, entertainment, or another globally scaled product environment
Experience creating reusable platform capabilities that reduce duplicated work and improve outcomes across multiple products or business units
Bachelor’s degree in computer science, engineering, product management, business, or equivalent practical experience
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
Our Perks:
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our
benefits pages
for more information.
At Riot Games, we
put players first
. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Location: San Francisco; Washington D.C.; New York City
Workplace: Hybrid
We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.
You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.
RESPONSIBILITIES
- Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
- Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
- Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
- Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
- Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
- Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.
- Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.
- Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.
- Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.
REQUIREMENTS
- 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
- Experience handling legal, privacy, or law enforcement requests.
- Working knowledge of GDPR, CCPA, and data subject requests.
- Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
- Clear writing, including in sensitive customer conversations.
- Ability to manage competing deadlines and follow through without reminders.
- Experience improving support processes with technical teams, including automation and AI safeguards.
NICE TO HAVE
- Experience with Intercom, Decagon, Linear, or Kodex.
- Paralegal, privacy, or compliance experience or certification.
- Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
- Familiarity with AI products or data tools for case reviews.
Location: San Francisco; Washington D.C.; New York City
Workplace: Hybrid
We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.
You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.
RESPONSIBILITIES
- Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
- Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
- Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
- Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
- Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
- Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.
- Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.
- Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.
- Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.
REQUIREMENTS
- 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
- Experience handling legal, privacy, or law enforcement requests.
- Working knowledge of GDPR, CCPA, and data subject requests.
- Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
- Clear writing, including in sensitive customer conversations.
- Ability to manage competing deadlines and follow through without reminders.
- Experience improving support processes with technical teams, including automation and AI safeguards.
NICE TO HAVE
- Experience with Intercom, Decagon, Linear, or Kodex.
- Paralegal, privacy, or compliance experience or certification.
- Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
- Familiarity with AI products or data tools for case reviews.
Location: New York City; San Francisco
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Strategy & Operations Principal - Launch
, you will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you will serve as the leader of a transit network transformation; taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years.
This is a unique leadership and operating opportunity for anyone who is eager to lead and launch high-stakes, high-visibility, and high-impact new markets at Via. The role is excellent for a generalist looking for exposure in strategy, operations and product/technology.
This role requires a willingness to travel up to 30% of the time.
About the Role:
Launch & Service Performance
Own and manage launch of new Via services, from technology implementation to operational setup
Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
Translate weekly and monthly performance data into decisions
People Leadership
Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
Build an operation where people feel accountable, supported, and proud of what they're delivering
Hire, develop and train frontline leaders who will run the long-term operations
Partner & Stakeholder Management
Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability
Represent Via to community stakeholders, local officials, and riders
Operational Excellence
Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
Identify and execute cost and efficiency improvements that strengthen margin without compromising service
Product Development
Influence the product roadmap for Via's newest product lines
About You:
Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams
Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it
Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO
Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility.
Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field
Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control
Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options
Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $120,000-$165,000
We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: United States
Workplace: Remote
Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more.
ROLE OVERVIEW:
Specright is looking for a Senior Customer Success Manager to drive customer adoption and success within a defined set of strategic customers. This individual should be comfortable at both consulting with and negotiating with C level executives, backed by a strong understanding of their business objectives. Key to this role is being able to articulate value, inspire and sell the future of Specright to encourage adoption and expansion. As a trusted advisor and coach, the Senior Customer Success Manager determines how Specright’s product can be effectively applied to support achievement of a company's strategic business goals.
KEY RESPONSIBILITIES:
- Own the full end to end customer journey and relationship post-implementation all the way through to renewal
- Develop a trusted advisor relationship with customer executive sponsors and decision makers such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Specright solution to be realized
- Engage customers through workshops and EBRs to identify the key business objectives and outcomes that will reduce time to value and justify Specright through increased levels of business ROI
- Establish and oversee the customer's product adoption, feature training and development of best practices to continually drive incremental value and return on the customer's investment
- Facilitate the development of a community of like Specright customers, routinely sharing best practices and leveraging lessons learned
- Identify and grow opportunities and collaborate with sales teams to ensure growth attainment and customer retention / renewals
- Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to Specright roll out and adoption
- Drive ongoing key feature enablement
- Disseminate application and vertical best practices to each customer’s industry
- Serve as a mentor to peer CSMs and wider Client Services organization teams
- Ability to travel up to 30% of time in role to conduct strategic EBR customer onsites with senior Specright leadership
PREFERRED EXPERIENCE:
- 5+ years relevant work experience in a senior Account Manager or CSM type role, with at least two years supporting large strategic type customers
- Experience in SaaS account management or strategy consulting a plus
- Bachelor’s degree from a four year institution
- Ability to navigate complex customer organizations effectively
- Experience delivering highly effective executive-level presentations
- Proven experience managing large, complex SaaS project implementations
- Excellent presentation, written, and oral communication skills
IDEAL CANDIDATES HAVE:
- Desire to work in a highly fast paced environment where we are rapidly building out the Strategic customer motion at Specright. This role will have significant influence on workstreams to evolve the segmentation and engagement strategy for the customer lifecycle.
- Prior experience working with complex products that tie into the Salesforce ecosystem
- Working at companies that are in or tangentially related to the Spec Management or Packaging industries
We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We are a 100% remote company and promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas, and information. It's more important to innovate than to worry about making mistakes.
Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: New York City; San Francisco
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
General Manager of Launch
, you will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you will serve as the leader of a transit network transformation; taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years.
This is a unique leadership and operating opportunity for anyone who is eager to lead and launch high-stakes, high-visibility, and high-impact new markets at Via. The role is excellent for a generalist looking for exposure in strategy, operations and product/technology.
This role requires a willingness to travel up to 30% of the time.
About the Role:
Launch & Service Performance
Own and manage launch of new Via services, from technology implementation to operational setup
Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
Translate weekly and monthly performance data into decisions
People Leadership
Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
Build an operation where people feel accountable, supported, and proud of what they're delivering
Hire, develop and train frontline leaders who will run the long-term operations
Partner & Stakeholder Management
Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability
Represent Via to community stakeholders, local officials, and riders
Operational Excellence
Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
Identify and execute cost and efficiency improvements that strengthen margin without compromising service
Product Development
Influence the product roadmap for Via's newest product lines
About You:
Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams
Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it
Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO
Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility.
Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field
Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control
Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options
Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $120,000-$165,000
We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: New York, US [Hybrid]
Workplace: OnSite
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
We are looking for a Data Centre Operations Engineer to join our expanding Infrastructure Operations team. Data Centre Operations is a ‘hands-on’ role that is critical to the continuing success of Kraken; you will join a highly motivated team that is responsible for managing the entire network and compute infrastructure for one of the world’s leading Cryptocurrency exchanges. We are looking for a dynamic and innovative self-starter with the ability to think “outside of the box” to solve complex problems in a sustainable way.
This role requires onsite work in New York/New Jersey area.
THE OPPORTUNITY
- Performs expert preventive and corrective on-site maintenance on critical exchange infrastructure
- Installs and configures complex server and networking systems
- Provides comprehensive on-site facility support, including installation, decommissioning, and break/fix work
- Manages contractors, subcontractors, and vendors to ensure compliance with site procedures
- Responsible for maintaining site-level asset accuracy, documentation, and ITAM, NetBox (IPAM, DCIM) updates. Ensuring all documentation and rack layouts remain accurate, audit-ready, and traceable
- Supports financial and capacity planning through cost projections and renewal tracking
- Leads or assists in capacity planning to maintain adequate spare capacity and plan timely backfills
- Assume on-call responsibilities and duties per the schedule & travel as needed to support physical data centre and office locations
- Monitors, maintains, and troubleshoots physical infrastructure, including on-call and travel duties as required
WHAT YOU BRING
- 3 + years experience of data centre operations in a highly security focused environment
- 3 + years experience working in a large-scale data centre environment
- Experience with power, cooling and airflow management of physical devices.
- Basic knowledge of IP addressing and subnets/gateway configuration.
- Demonstrated accountability for site or system ownership in a large-scale environment.
- Physical network work: precise cabling and patching to a port map, choosing the right optics and cables, and ordering and removing cross-connects with colocation providers.
- Change and access control: raising change tickets and working within maintenance windows. Site-access tickets, escorting visitors, and badge and door-controller faults.
- Logistics: inbound shipment tickets, loading-bay handoffs, and shipping kit between sites.
- New-site build-out: planning and executing new site installs, including rack layouts, patching and power plans, quote checks, and incident reports. This is project work as well as operations.
- Multi-region work: collaboration across the US, EU, UK and APAC.
- Strong documentation discipline and ability to maintain a single source of truth for assets, capacity, and dependencies.
- Understanding of financial planning or forecasting in an operational context.
- Ability to collaborate across teams and regions with transparency and professionalism.
- Ability to perform under pressure with high attention to detail.
- Physical labour skill, able to lift more than 25 kgs
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on X https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Edmonton, Alberta, Canada; While we thank all applicants for their interest, only candidates in consideration for the role will be contacted
УдалённоseniorRemote USA
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ГибридNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
УдалённоseniorRemote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
УдалённоRemote Canada
УдалённоRemote US
Utah - Salt Lake City
Los Angeles, USA; Mercer Island, USA
ГибридSan Francisco; Washington D.C.; New York City
ГибридSan Francisco; Washington D.C.; New York City
New York City; San Francisco
УдалённоseniorUnited States
New York City; San Francisco
ОфисWe consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance