Вакансии

Location: Annapolis, MD; Lanham, MD Position Objective: Conducts concurrent and retrospective chart review for clinical, financial, and resource utilization information. Provides intervention and coordination to decrease avoidable delays and denial of payment. Essential Job Duties: 1. Chart Review : Reviews the medical record by applying utilization review criteria, to assess clinical, financial, and resource utilization; enters clinical review in EPIC; maintains close communication with external reviews, care coordinators, and providers; reconciles and records days authorized in EPIC 2. Denial Management : Monitors and identifies patterns or trends in utilization management; monitors potential and actual denials and collaborates with care coordinator for any follow up necessary; documents actions taken to avoid denial;  assists Care Coordinator in communicating with the patient denied hospital days with work toward resolution and discharge. 3. Care Coordination: Collaborates with the Care Coordinator to achieve optimal and efficient patient outcomes while decreasing length of stay, avoidable delays and denied days; utilizes Physician Advisor and administrative personnel for unresolved issues; identifies opportunities for expedited appeals and collaborates with the care coordinator and Physician Advisor to resolve payer issues. 4.  Process improvement initiatives Participates in nursing unit and department clinical outcome projects as well as process improvement initiatives of care management. Educational/Experience Requirements: Bachelor’s of Science in Nursing or Associate’s degree in Nursing with equivalent experience.  BSN must be achieved within 5 years of start date in the role. Three years of clinical nursing in an acute care hospital setting. Required License/Certifications: Current RN license from Maryland Board of Nursing. Working Conditions, Equipment, Physical Demands: There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands - The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $34 — $55 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Japan Go-to-Market (GTM) Manager (Japan/Asia) Location: Tokyo, Japan (must be based in Japan) Reports to: Head of Marketing & Growth About Startale Startale Group is a Japan-born global startup in onchain finance (Web3/blockchain), on a mission to build the next civilization by bringing the world onchain. We're vertically integrated by design — the chain (Soneium, our Ethereum L2 with Sony Block Solutions Labs; Strium with SBI), the currency (JPYSC stablecoin), onchain finance infrastructure, and the consumer super-app that ties it together, Startale App. Raised ~¥10B (~$65M) in Series A from Sony, SBI and others Startale App: 210,000 monthly users At WebX (July 2026) we announced Startale OFK (onchain finance infrastructure) and the Visa-enabled Startale Card ~65 people across 20 nationalities; English is our working language The world is moving from paper to online to onchain. We're building the products that make that shift usable for everyone — and Startale App is where real users meet it. About the Role We're hiring a Go-to-Market (GTM) Manager to own how Startale App reaches, converts, and keeps users. This is a product-growth role, not a communications or PR role: you live in the funnel, the experiments, and the metrics. You'll take payments products and features to market, decide who they reach first and what makes them stick, and help create onchain financial products that people use every day. Startale App is early, growing fast, and aimed at millions of users. You'll help build the growth engine from an early stage. Priorities shift with the market and with regulation, and you will often be directly involved in choosing what a good strategy looks like. In your first six months you might: Identify core regions for Startale App to expand in. Plan and run various product launches such as the Startale Card in Japan and other key markets Have a firm understanding of demand and needs of users in core regions, and provide product optimisation feedback to drive onboarding and conversion. Run a campaign tied to a real spending moment, and measure impact against company OKRs. What You'll Do Payments & Card Growth Drive adoption of the Visa-enabled Startale Card: acquisition, activation, first transaction, and repeat usage. Grow stablecoin payments and on- and off-ramp usage, and treat conversion at each step as a number you own. Build campaigns around real spending moments, including yen-dollar settlements. Bring proven playbooks from crypto card programs and exchange growth teams, and adapt them to Japan. Growth Marketing Run acquisition, activation, engagement, and retention across organic, community, and paid channels. Partner with Product to sharpen onboarding and the end-to-end user journey. Find the leverage points across the lifecycle and push conversion up continuously. Design and run experiments and A/B tests, and let the results decide. Product Marketing Turn technical product updates into content users understand and act on — landing pages, blog, email, social, in-app, and announcement copy. Run competitive research and user insights to keep positioning sharp. Analytics & Experimentation Measure launch and campaign performance against product growth metrics and onchain metrics, not vanity numbers. Add payments to the scorecard: card activation, transaction frequency, and on-ramp conversion sit next to user growth. Regulatory-Aware Delivery (Japan) Stay current on crypto and financial-product regulation in Japan, and engage directly with the regulatory/compliance side. Partner with Product to translate those requirements into go-to-market, messaging, and campaigns that can actually ship in Japan. Find the compliant, Japan-viable way to deliver each launch — so growth keeps moving without hitting regulatory friction late. Cross-functional Collaboration Work day-to-day with Product Managers, Designers, and Community to ship launches that land. Keep messaging and experience consistent across the product and every channel. Must-Have 4–7 years in Product Marketing, Growth Marketing, or Digital Marketing for a digital product (ideally a consumer fintech, payments, or crypto app). Native-level Japanese and business-level English (English is the internal language). You've launched digital products or features end-to-end — plan through execution — and can point to what the numbers did. Strong command of GTM strategy and product positioning. Hands-on with multi-channel growth campaigns (organic, community, paid). Analytical by default: you measure campaign performance and user behavior and change course on the data. Sharp writer and communicator; comfortable running several projects at pace across teams. Nice-to-Have Consumer tech, fintech, SaaS, gaming, or Web3. Mobile app marketing and product growth. Product analytics tools (Mixpanel, Amplitude, Google Analytics). Lifecycle marketing / CRM / user-engagement campaigns. Experimentation and A/B testing frameworks. Card program marketing: activation and usage campaigns, or co-marketing with a card scheme. Experience marketing on- and off-ramps, stablecoin payments, or exchange campaigns in Japan and Asia (fintech or crypto). What Winning Looks Like You own monthly active users, card activations, and payments usage, and you grow all three month over month with repeatable acquisition strategies in identified core regions. You don't wait for a brief; you find the next experiment, ship it, read the result, and run the next one. You care that the product is genuinely good, and you make more people feel it. Compensation & Benefits Competitive salary, plus stock options (depending on the evaluation). Take discretionary leave when you need it. Flexible, remote-friendly working (Tokyo hybrid base). Annual global workation (past: Croatia, Turkey, Dubai, Korea, and more). Premium tooling and real budget for AI — we don't make you fight your setup. Why Join Own the go-to-market for a Visa-enabled card and stablecoin payments at the moment they launch, with the metrics and the mandate to match. Work alongside world-class engineers, designers, and product leaders — a small, high-ownership team across 20 nationalities. Own meaningful initiatives with direct, measurable user impact. Grow inside one of the fastest-moving industries in technology, backed by Sony and SBI.

Location: Baku Workplace: onsite ABOUT US   Xsolla is a global video game commerce company that provides a comprehensive suite of tools and services for game developers and publishers - including payments, distribution, game stores, launcher solutions, and partner network services. Our platform processes transactions across 200+ geographies, supporting thousands of games and millions of players worldwide. Quality is not optional - it is foundational to every product we ship. ROLE OVERVIEW The Director of QA is a senior technical leadership role responsible for owning and scaling Xsolla's quality engineering function across multiple product lines, teams, and time zones. You will define and drive the strategic vision for quality assurance - from test automation architecture and CI/CD integration to AI-assisted testing practices and performance engineering. You will lead a distributed organization of 30+ QA engineers and leads as part of a broader QA organization of 75+ professionals, ensuring predictable, high-quality releases across every product Xsolla delivers. This is not a management-only position. You must be deeply technical - capable of reviewing automation code, architecting test frameworks, debugging CI/CD pipelines, and evaluating AI-driven testing approaches hands-on. Key Responsibilities Strategic Leadership & Ownership Define and execute the QA strategy across all Xsolla products, aligning quality objectives with business goals and product roadmaps. Own QA deliverables end-to-end - from test planning through release sign-off - and be accountable for outcomes, not just activities. Establish and enforce quality gates, defect governance policies, and release readiness criteria across all product teams. Drive organizational maturity: evolve the QA function from reactive testing to proactive quality engineering embedded in every stage of the SDLC . Represent QA at the executive level - articulate quality risks, tradeoffs, and resource needs to VP/C-level stakeholders with clarity and data. Technical Excellence Architect and oversee enterprise-grade test automation frameworks spanning UI (Playwright), API, database validation (SQL), and performance testing (K6). Define and maintain standards for test code quality - including code reviews, PR contributions, reusable libraries, and modular test design. Deep understanding of Git workflows - branching strategies, merge request reviews, repository hygiene, and code versioning best practices across multiple repositories. Expert-level knowledge of CI/CD pipelines - design, optimize, and troubleshoot automated build, test, and deployment pipelines (GitHub Actions, GitLab CI, Jenkins, or similar). Ensure all automation is fully integrated into CI/CD pipelines, with clear pass/fail signals, automated regression gates, and performance benchmarks at every release stage. Drive adoption of infrastructure-as-code practices for test environments - containerized test execution, ephemeral environments, and environment parity between staging and production. Evaluate, select, and implement QA tooling - including test management platforms (Qase), observability tools, and defect tracking integrations. AI Integration & Innovation Proven track record of using AI in day-to-day QA activities - not aspirational, but demonstrated. You have used AI tools to generate test cases, write automation code, analyze test results, identify flaky tests, or accelerate debugging. Champion and operationalize AI-assisted quality engineering across the organization - specifically using Claude AI for code generation, test design, automation scripting, and documentation. Define governance frameworks for AI-generated test artifacts - validation, review, and sign-off processes to ensure AI outputs meet quality standards. Stay current with AI/ML advancements relevant to testing - intelligent test selection, predictive defect analysis, autonomous test generation, and self-healing automation. Establish metrics to measure the impact of AI adoption on QA velocity, coverage, and defect detection rates. Team Leadership & People Development Lead, mentor, and develop a distributed team of 30+ QA professionals - including QA Leads, Senior QA Engineers, and QA Engineers - across multiple time zones (Americas, Europe, Asia-Pacific). Build a high-performance culture rooted in ownership, technical excellence, continuous learning, and psychological safety. Conduct regular 1:1s, career development conversations, and performance reviews. Identify and grow future QA leaders. Design and implement onboarding programs, skill development paths, and technical training curricula - including AI literacy for all QA team members. Manage resource allocation and capacity planning across multiple concurrent projects, ensuring predictable and sustainable QA delivery. Navigate cross-cultural team dynamics with sensitivity and effectiveness - a truly global team requires a global leadership mindset. Process Rigor & Quality Governance Enforce rigorous QA processes across the organization:  • Test case management : Create, maintain, and execute comprehensive test cases in Qase with full traceability (pass, fail, blocked statuses). Bug documentation : Ensure all staging bugs are filed with detailed reproduction steps, expected vs. actual behavior, environment details, screenshots/videos, and severity classification - following established training standards. Automation framework documentation : Maintain clear, up-to-date documentation for all automation frameworks, ensuring any engineer can onboard and contribute. QA Score : Drive iterative improvements in QA Score metrics - tracking automation coverage, defect escape rate, test execution velocity, and regression stability. Define and track QA KPIs and OKRs - present quality dashboards and trend analysis to leadership regularly. Conduct root cause analysis on production escapes and implement systemic corrective actions. Cross-Functional Collaboration Partner closely with Engineering, Product, DevOps, and Release Management to embed quality practices into every phase of the development lifecycle. Work effectively in Agile/Scrum environments - participate in and drive sprint planning, retrospectives, daily stand-ups, and release ceremonies. Act as the primary QA stakeholder for cross-functional initiatives - environment strategy, deployment automation, incident response, and post-mortem processes. Build strong relationships with engineering leadership to ensure QA is not a bottleneck but an accelerator. Common Expectations Across All QA Roles Must be technical and able to write code for testing and automation. Use Claude AI to assist in code creation, automation, and test design. Follow QA processes rigorously: create and execute robust test cases in Qase , maintain clear documentation in automation frameworks, ensure traceability of executed test cases with statuses (pass, fail, blocked), and file Staging Bugs with detailed documentation following training standards. Contribute to iterative improvements in QA Score and testing processes. Strong communication and collaboration skills, analytical mindset, and commitment to continuous learning. Ability to work effectively in Agile/Scrum environments, participating in sprint planning, retrospectives, and daily stand-ups. Required Qualifications 15+ years of experience in QA/Quality Engineering , with at least 6+ years in Senior Manager or Director-level roles . Proven experience leading teams of 30+ people distributed across multiple time zones and cultural contexts. Hands-on technical proficiency - you can write and review test automation code, not just manage people who do. Proficiency in one or more: Python, JavaScript/TypeScript, Java. Deep expertise in test automation frameworks : Playwright, Selenium, Cypress, or equivalent for UI; REST/GraphQL API testing tools; database validation via SQL. Performance testing experience : K6, JMeter, Gatling, or Locust - designing, executing, and analyzing load/stress/soak tests. Expert knowledge of Git : branching strategies (GitFlow, trunk-based), pull request workflows, code review practices, repository management across multiple repos. Expert knowledge of CI/CD : designing and maintaining pipelines (GitHub Actions, GitLab CI, Jenkins, CircleCI), integrating automated tests into build/deploy workflows, debugging pipeline failures. Demonstrated use of AI tools in professional QA work - Claude, ChatGPT, Copilot, or similar - for test generation, automation coding, defect analysis, or process optimization. Provide specific examples. Strong understanding of Agile/Scrum methodologies and experience operating within and across Agile teams. Experience with test management platforms (Qase, TestRail, Zephyr, or similar). Excellent communication skills - ability to present complex technical quality topics to non-technical stakeholders, write clear documentation, and influence without authority. Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience). Preferred Qualifications Experience in the video game, fintech, or e-commerce/payments industry - understanding the unique quality challenges of high-throughput transaction systems. Experience with cloud-native architectures (GCP, AWS, Azure) and testing strategies for microservices, event-driven systems, and distributed architectures. Familiarity with containerization and orchestration (Docker, Kubernetes) for test environment management. Experience building or managing unified test environments - non-production environment strategies that enable safe, deterministic, and scalable validation. Knowledge of security testing fundamentals ( OWASP , penetration testing, vulnerability scanning). Experience with data pipeline testing and data quality validation. Background in establishing QA Centers of Excellence or transforming QA organizations from manual-heavy to automation-first. What Success Looks Like (First 12 Months) 90 days : Complete assessment of current QA processes, tooling, team capabilities, and automation coverage. Establish relationships with all QA leads and key engineering stakeholders. Identify top 3 strategic gaps. 180 days : Deliver a QA strategy roadmap aligned with product and engineering priorities. Implement measurable improvements in automation coverage and CI/CD test integration. Launch AI-assisted testing pilot across at least 2 product teams. 365 days : Achieve measurable reduction in production defect escape rate. Demonstrate >80% automation coverage on critical regression paths. AI-assisted testing practices adopted across all QA teams. QA Score trending consistently upward. Team engagement and retention metrics at or above company benchmarks. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: San Francisco, CA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Safeguards team is seeking a Red Team Engineer to help ensure the safety of our deployed AI systems and products. In this role, you'll take an adversarial approach to uncover vulnerabilities across our product ecosystem before they can be exploited by malicious actors. Your work will span from technical infrastructure vulnerabilities on our products to emergent risks from advanced AI capabilities. While you'll bring best practices from traditional security approaches, the focus is on broader safety implications and novel abuse unique to advanced AI systems and associated products. You'll investigate the full spectrum of potential abuse — from coordinated account manipulation and payment fraud to novel exploitation of product features — and simulate sophisticated threat actors who chain multiple attack vectors to achieve their objectives. Key responsibilities Conduct comprehensive adversarial testing across Anthropic's product surfaces, developing creative attack scenarios that combine multiple exploitation techniques Research and implement novel testing approaches for emerging capabilities, including agent systems, tool use, and new interaction paradigms Design and execute "full kill chain" attacks that emulate real-world threat actors attempting to achieve specific malicious objectives Build and maintain systematic testing methodologies that evaluate every aspect of our systems Develop automated testing frameworks to enable continuous assessment at scale Collaborate with Product, Engineering, and Policy teams to translate findings into concrete improvements Help establish metrics for measuring detection effectiveness of novel abuse Minimum qualifications Experience in penetration testing, red teaming, or application security Experience in model jailbreaking and testing large-scale agentic workflows for non-obvious prompt injection vectors Strong technical skills in web application security, including hands-on expertise with security testing tools (e.g., Burp Suite, Metasploit, custom scripting frameworks) Experience building custom automation, including LLM-specific testing frameworks A track record of discovering novel attack vectors and chaining vulnerabilities in creative ways A public body of work such as CVEs, blog posts, or disclosed bug bounty reports Strong written and verbal communication skills, with the ability to explain technical concepts to varied audiences Preferred qualifications Experience with AI/ML security or adversarial machine learning Understanding of AI safety considerations beyond traditional security, including modern guardrails against jailbreaks Experience testing API security and rate-limiting systems Background in testing business logic vulnerabilities and authorization bypass techniques Background in anti-fraud, trust & safety, or abuse prevention systems Familiarity with distributed systems and infrastructure security Familiarity with abuse detection mechanisms and the ability to engineer novel bypasses Adaptability to understand and build engagements around emerging threats outside your direct area of expertise The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 JOB SUMMARY   As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.   This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org.   KEY RESPONSIBILITIES   AI-POWERED AUTOMATION DESIGN & DEVELOPMENT - Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows. - Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions. - Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools. - Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.   CX SYSTEMS INTEGRATION & DATA FLOW - Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack. - Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares. - Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics. - Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.   AI CAPABILITY EXPANSION - Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows. - Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication. - Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains. - Log AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning.   RELIABILITY & CONTINUOUS IMPROVEMENT - Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations. - Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs. - Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues. - Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.   CROSS-FUNCTIONAL COLLABORATION - Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution. - Partner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications. - Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.   QUALIFICATIONS   EXPERIENCE - 3–5+ years in systems administration, business systems engineering, or customer support platform work. - Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value. - Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher. - Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly. - Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.   SKILLS & COMPETENCIES   Technical - Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher). - Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools). - AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. You don't need to be an ML engineer, but you should understand when and how to apply AI to solve real problems. - Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems. - Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.   Operational & Mindset - Ownership: You take full responsibility for the systems you build—reliability, documentation, and continuous improvement included. You don't hand off and walk away. - Velocity: You move fast, iterate, and ship. You embrace "done is better than perfect" when appropriate, but never at the expense of reliability or customer trust. - AI & Automation mindset: You're excited about LLMs and AI agents, not intimidated. You experiment, learn quickly, and know when to apply new tools and when to stick with what works. - Collaboration: You're a skilled communicator who can translate between technical and non-technical stakeholders. You ask clarifying questions, challenge assumptions respectfully, and build trust with the teams you support. - Growth: You're customer-centric and measure success not just by automation coverage, but by the real impact on support efficiency and quality.   WHAT YOU'LL WORK WITH   - Zendesk: Primary CX platform—automations, triggers, custom fields, custom apps, and reporting. - ClickUp Super Agents: AI-powered automation and task orchestration within the ClickUp ecosystem. - Salesforce: Zendesk-to-Salesforce integration, data sync, field mapping, and cross-system workflows. - Integration stack: Workato, Zapier, and possibly Retool for custom apps and workflow orchestration. - Maven chatbot & AI tools: In-app support, ticket automation, and AI-driven customer interactions. - Data & reporting: ClickUp, Salesforce dashboards, and custom data pipelines for support metrics and insights. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: Remote - United Kingdom Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Security Engineer, Incident Response About the job The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments.  You will work within a team that partners with R&D Engineering and R&D Business teams to develop scalable processes and technical solutions. You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program. Responsibilities In this role, you’ll: Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications. Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams. Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity. Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents. Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment. Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents. Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work. Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Proven experience: 3+ years of security incident response in a production-cloud environment Subject-matter expert on security issues and technologies Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment Experience working across a technology stack on difficult security challenges and initiatives Experience with SIEM platforms and the ability to extend their functionality Experience with SOAR tools and automating manual security processes Experience in either AWS, GCP, or other large cloud platform Excellent written and verbal communication skills Ability to influence and build effective working relationships with every level of the organization. Desired: AI Model Security & Posture Management: Support Implementation of  controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data Artifact & Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code. Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks. Location This role will be remote, and based in Ireland or U.K. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Hybrid - Washington D.C Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers. About the Program: Innodata's Federal Practice builds the trusted data layer for critical infrastructure Trust & Safety work. Partnering with a leading systems integrator, we're delivering a modern, governed data services platform in a secure federal (IL4) environment. Over an intensive 20-week phase, you'll help stand up a data services storefront, a DataCard governance framework, synthetic data integration, and Databricks write-back capabilities. About the Role: As the QA/Evaluation Lead, you'll own quality and evaluation across the platform. You'll design the evaluation framework that measures whether our data services and outputs meet the bar, build repeatable test and validation processes, and give the team an objective read on readiness at each milestone. Partnering with the Delivery Owner and engineering leads, you'll turn quality from an afterthought into a measurable, demonstrable strength. It's a role for someone who thinks rigorously about evaluation and takes pride in evidence-backed quality. Key Responsibilities: Design and own the inter-annotator agreement (IAA) methodology for the Phase 1 demonstration corpus — metric selection (Cohen's kappa, Fleiss, Krippendorff's alpha), sampling design, adjudication workflow, and agreement thresholds Define evaluation framework architecture: test and evaluation plans, IAA targets, drift detection gates, and model performance metrics per SOW Section 2.9 Configure and operate sampling-based quality control across the self-service and white-glove annotation paths during Phase D corpus production Design and implement confidence-threshold escalation routing from automated annotation to senior-annotator adjudication Validate quality scoring and IAA computation within the Innodata data layer Support AI Solutions Engineer on evaluation design for SAM 2 and Frontier model API validation — define what 'good enough' looks like quantitatively Produce evaluation framework documentation for the Phase 1 NPP closeout package, including per-DataCard documentation with the SA Must-Have Qualifications: Bachelor's degree in Statistics, Data Science, Computer Science, or related quantitative field required; Master's degree preferred. Equivalent experience may substitute for degree on a 2-for-1 basis. 6+ years total professional experience, 4+ years in data quality, evaluation methodology, or QA on AI/ML programs IAA methodology expertise — Cohen's kappa, Fleiss' kappa, Krippendorff's alpha: hands-on, not theoretical Evaluation framework design for AI/ML training data programs QC process design: sampling methodology, escalation workflows, adjudication protocols Python for QC tooling, metric computation, and statistical analysis Active Secret clearance with TS/SCI eligibility Nice-to-Have Qualifications: Prior DoD or IC data quality program experience CVAT or equivalent annotation platform QC workflow configuration Drift detection and model monitoring methodology Experience with FMV / video annotation quality standards The expected hourly salary range for this position is $45 to $50 p/hour, based on experience, skills, and qualifications. Note to Candidates: This role is not a project manager with QC responsibilities — it is a methodology expert who owns the intellectual framework behind data quality on a federal AI program. The right candidate can walk into a meeting with Government evaluators and explain exactly why the evaluation design produces trustworthy labels. That conversation is part of Phase 2 positioning. Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov .

Location: Ciudad de México, Mexico Workplace: on-site We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products. As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers. We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team. In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes. You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively. Vendor & Partner Management Own day-to-day communication with external vendors and service providers Coordinate incident resolution and follow-up activities with partners Track SLA compliance and service performance Organize operational reviews and regular follow-up meetings Escalate critical issues and drive resolution Coordinate contract renewals and vendor-related operational activities External Services Operations Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners Support onboarding of new vendors and services Coordinate testing and validation activities for new integrations and changes Maintain operational documentation and process runbooks Ensure business continuity for vendor-dependent processes Reporting & Regulatory Processes Coordinate periodic reporting processes with external organizations and bureaus Prepare, validate, and submit required files and reports Monitor report quality and resolve discrepancies Maintain documentation and supporting evidence required for audits and compliance requests Cost & Billing Management Monitor service usage and operational costs Validate invoices and vendor charges Reconcile billing discrepancies with providers Support budgeting and forecasting activities related to external services Incident Management Coordinate investigation of incidents involving external providers Collect logs, examples, and supporting evidence Communicate with vendors during production incidents Track corrective actions and post-incident follow-up activities Drive resolution of recurring operational issues Cross-functional Coordination Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams Coordinate implementation of process improvements and automation initiatives Ensure alignment between business requirements and vendor capabilities Requirements Native or fluent Spanish English B2+ (written and spoken) 3+ years of experience in fintech, banking, payments, lending, or technology companies Experience managing external vendors, partners, or service providers Strong stakeholder management and communication skills Experience coordinating operational processes and production incidents Advanced Excel or Google Sheets skills Strong analytical and problem-solving mindset Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and process ownership Nice to Have Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers Experience in lending, credit cards, digital banking, or fintech products Basic SQL knowledge Experience working with APIs and technical integrations Experience validating invoices and vendor billing Familiarity with Jira, Confluence, Notion, or similar tools What We Offer Opportunity to work on a fast-growing fintech product in Mexico High ownership and direct impact on critical business operations International and collaborative environment Competitive compensation package Professional growth opportunities within Risk Tech and Operations Exposure to leading fintech, KYC, fraud prevention, and credit bureau partners

Location: San Francisco Workplace: onsite About Unlimit Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses. Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents. Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography. About the Role As an Account Manager, you will play a key role in driving growth and strengthening relationships across Unlimit’s merchant portfolio in the US market. This is a high-impact, revenue-focused role designed for someone who excels at building trusted partnerships, identifying growth opportunities, and delivering value to our clients. You won’t just manage accounts; you will become a strategic partner to our merchants by developing long-term account plans, uncovering opportunities to expand our acquiring solutions, and helping our partners succeed in an evolving digital payments landscape. What You’ll Do Act as the lead consultant for key merchants and payment partners, aligning Unlimit’s innovative suite of products with their long-term business objectives. Drive the commercial evolution of your portfolio by identifying high-value opportunities for expansion, integration, and cross-functional solution adoption. Leverage deep data analytics to provide partners with actionable insights, optimizing their performance and reinforcing Unlimit’s position as an indispensable growth catalyst. Collaborate with Global Product, Risk, and Engineering teams to refine the merchant journey, ensuring our infrastructure anticipates the needs of the US market. Represent Unlimit at the highest levels of industry engagement, embodying our commitment to "unlimiting" business potential through trust, expertise, and personalized ownership. Expertly navigate complex stakeholder environments, balancing high-stakes priorities with a focus on flawless execution and fiscal excellence. Who You Are 3+ years of sophisticated experience in Payments, Acquiring, or Fintech Partnerships. You don’t just know the industry; you understand its future. A proven track record of growing multi-million dollar portfolios through strategic upselling and value-based negotiation. You possess the ability to translate complex data sets into compelling narratives that drive executive decision-making. A proactive, resilient self-starter who thrives in high-velocity environments and views challenges as opportunities for innovation. A high-EQ collaborator who brings energy to the team and champions a culture of high performance, inclusivity, and professional excellence. What We Offer Attractive remuneration package Vacation, sick, and paid holidays A modern office-based workplace with all necessary equipment located in Palo Alto, CA A team of top international professionals to learn from Multicultural working environment, growing opportunities, and many more Join Unlimit Team now!   Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Location: San Francisco Workplace: onsite About Unlimit Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses. Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents. Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography. Your Impact As a Business Development Manager you will be the driving force behind Unlimit’s commercial growth in one of our most strategic markets. You will own and execute the go-to-market strategy, and establish Unlimit as a dominant fintech infrastructure partner across the region. You will play a critical role in expanding our footprint across enterprise and high-growth segments, forging key partnerships, and unlocking new revenue streams. Working at the intersection of finance, technology, and AI-native infrastructure, you will help shape how businesses—and autonomous agents—interact with global financial systems. What we’re looking for We’re looking for a commercially driven, strategic leader with a strong track record in fintech or payments, and deep understanding of the US market. Proven experience (5+ years) in commercial roles within fintech, payments, or financial infrastructure Strong track record of driving revenue growth, scaling teams, and delivering against ambitious targets Deep understanding of the cross border payments ecosystem Experience building and executing go-to-market strategies for complex, API-driven or platform-based products Strong network across enterprise, and high-growth tech companies in the US Strategic thinker with hands-on execution mindset Experience working in fast-paced, high-growth, and globally distributed organizations Ability to collaborate cross-functionally with product, engineering, and operations teams Exceptional communication, negotiation, and stakeholder management skills What we Offer The chance to create and shape a new direction for the business — leading landmark deals, opening new markets, and designing the global partner ecosystem from the ground up Direct access to and influence with the executive leadership team, contributing to Unlimit’s international growth strategy at the highest level The opportunity to represent Unlimit on the global stage: travelling internationally, meeting with senior industry stakeholders, and participating in flagship fintech and commerce events A truly international team and a company culture that thrives on pioneering new markets, where innovation, ambition, and results are recognised and rewarded Join Unlimit Team now!   Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Location: Serbia; Georgia We are looking for a structured and execution-driven Strategic Project Manager to lead complex market expansion and business localization initiatives across multiple regions and business units. The role focuses on turning ambiguous business needs into structured execution plans, business cases, governance frameworks, and operational launches. Success requires strong stakeholder management, an ownership mentality, and the ability to drive cross-functional initiatives without direct managerial authority - but with strong C-level support and dedicated resources from Finance, Legal, Tax, Product, Payments, Commercial, Marketing, and Analytics assigned to each initiative. This is not a traditional administrative role. We are looking for someone who can independently drive initiatives from idea to operational launch and build frameworks to make future launches faster and more predictable. Responsibilities 1. Business Case Development & Strategic Planning: Build and structure business cases, ROI assessments, and operational models for market expansion initiatives. Turn ambiguous business requests into actionable implementation plans, decision-making frameworks, and launch criteria - in close collaboration with Finance, Legal, Product and Business stakeholders. Prepare and present business cases and initiative proposals to C-level stakeholders - including structured storytelling, trade-off framing, and recommendation of go/no-go decisions. 2. End-to-End Initiative Execution: Lead market expansion and localization initiatives from planning to operational launch. Coordinate cross-functional implementation across Product, Finance, Legal, Payments, Operations, and Commercial teams. Manage timelines, dependencies, escalations, and execution accountability across parallel workstreams. 3. Governance, Stakeholder Management & Reporting: Drive alignment across senior stakeholders with competing priorities. Maintain governance structures, execution tracking, and transparent reporting. Establish scalable project documentation, decision logs, and post-launch performance monitoring. Requirements 4–8+ years of experience in strategic project management, business operations, transformation, or other cross-functional execution roles - with a strong track record of personally leading and delivering complex initiatives end-to-end. Proven ability to operate in high-ambiguity environments across multiple stakeholders (Finance, Legal, Tax, Product, Payments, Commercial, Marketing, Analytics, C-level). Strong ownership mentality, structured thinking, and ability to drive initiatives from concept to implementation. Business and operational mindset with high attention to detail and execution quality. Advanced Excel skills and comfort working with data, reporting and collaboration tools.(our stack: Confluence, Miro, Gantt, YouTrack, Slack, Tableau, Trino). Benefits Flexible schedules and opportunity to work remotely; Ambitious and supportive team who love what they do, appreciate each other, and grow together; Internal programs for adaptation and training, development of soft skills, and leadership abilities; Partial compensation for participating in external training and conferences; Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world; Corporate prices on hotels and travel services; MyTime Day Off - an extra non-working day without loss of compensation.

Location: Worldwide IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal , for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below. You don't need to type all the information in the application form, upload your resume first and see the magic! If you are interested in the job, click APPLY TO POSITION. ******************************************************************** Job Overview We are continuously building our talent pool for experienced Medical Billing Specialists, Medical Billing Virtual Assistants, Revenue Cycle Specialists, and Insurance Claims Professionals to support healthcare providers, medical practices, clinics, hospitals, behavioral health organizations, and healthcare management companies. Unlike general Medical or Telehealth Virtual Assistant roles, this position is specifically focused on medical billing, coding support, insurance claims management, accounts receivable, payment reconciliation, and revenue cycle operations . The ideal candidate possesses strong knowledge of healthcare billing processes, insurance guidelines, reimbursement procedures, and regulatory compliance requirements. Successful applicants should be highly analytical, detail-oriented, HIPAA-compliant, and experienced in managing the financial side of healthcare operations while maintaining accuracy, efficiency, and compliance. A dual-monitor (dual-screen) setup is highly preferred to support efficient claims processing, account reconciliation, and multitasking across billing, EHR, and payer systems. This posting is for pooling purposes only. We welcome: Experienced Medical Billing Specialists and Revenue Cycle Professionals Certified Medical Coders and Billing Specialists Healthcare Virtual Assistants specializing in billing and claims management Candidates seeking full-time or part-time opportunities Applicants interested in voice or non-voice roles Professionals available across different schedules and time zones Key Responsibilities Medical Billing & Claims Management Prepare, review, and submit accurate insurance claims to government and commercial payers. Ensure claims are submitted within required deadlines and according to payer-specific guidelines. Monitor claim status and proactively resolve rejected, denied, or delayed claims. Conduct claims follow-up to maximize reimbursements and reduce outstanding balances. Review explanations of benefits (EOBs), remittance advice, and payer correspondence. Process claim corrections, appeals, reconsiderations, and resubmissions as required. Revenue Cycle Management (RCM) Manage accounts receivable (A/R) and track outstanding payments. Follow up on unpaid, underpaid, or denied claims. Analyze reimbursement trends and identify billing issues impacting revenue. Support end-to-end revenue cycle processes to improve collections and cash flow. Reconcile patient accounts, payments, adjustments, and billing records. Assist in reducing claim denial rates and improving reimbursement accuracy. Insurance Verification & Eligibility Verify patient insurance coverage, benefits, authorizations, and eligibility. Confirm co-pays, deductibles, and patient financial responsibilities. Communicate with insurance companies regarding coverage questions and claim resolutions. Maintain accurate insurance information within billing and EHR systems. Medical Coding Support Review documentation to ensure accurate assignment of diagnosis and procedure codes. Support billing processes using ICD-10, CPT, and HCPCS coding standards. Identify coding discrepancies that may impact reimbursement. Collaborate with providers and coders to improve billing accuracy and compliance. Billing Administration & Reporting Maintain accurate patient billing records and financial documentation. Generate billing, collections, and reimbursement reports. Audit billing information to ensure completeness and accuracy. Investigate and resolve billing discrepancies and payment variances. Assist with month-end reporting and financial reconciliation activities. Compliance & HIPAA Maintain strict compliance with HIPAA regulations and healthcare privacy standards. Protect Protected Health Information (PHI) and confidential financial records. Stay current on payer requirements, CMS guidelines, billing regulations, and industry best practices. Ensure billing processes adhere to healthcare compliance and regulatory standards. Preferred Software & Platform Experience Experience with one or more of the following is highly preferred: Medical Billing & Revenue Cycle Software EHR/EMR Systems Practice Management Software Kareo Epic Athenahealth AdvancedMD Cerner eClinicalWorks Medisoft MEDITECH AdvancedMD Office Ally Athenahealth Kareo NextGen eClinicalWorks (eCW) NextGen DrChrono Practice Fusion PracticeSuite NextGen Healthcare CureMD CollaborateMD Waystar Coding & Compliance Tools Productivity & Administrative Tools EncoderPro Microsoft Office Suite (Word, Excel, Outlook) 3M CodeFinder Google Workspace (Docs, Sheets, Drive, Calendar) Optum Coding Solutions CRM and ticketing platforms such as Salesforce and Zendesk ICD-10, CPT, and HCPCS coding resources Minimum Qualifications Associate's or Bachelor's Degree in Healthcare Administration, Health Information Management, Business Administration, Medical Office Administration, or a related field preferred. Additional certification or formal training in Medical Billing, Medical Coding, Revenue Cycle Management, or Healthcare Administration is highly desirable. Minimum of 2 years of experience in medical billing, claims processing, accounts receivable, insurance verification, or revenue cycle management. Strong understanding of healthcare reimbursement processes and insurance claim workflows. Demonstrated knowledge of HIPAA regulations and handling of Protected Health Information (PHI). Preferred Skills & Competencies Strong knowledge of medical billing procedures and healthcare reimbursement processes. Working knowledge of ICD-10, CPT, and HCPCS coding systems. Experience managing insurance claims, denials, appeals, and collections. Understanding of Medicare, Medicaid, commercial insurance, and payer requirements. Strong attention to detail and commitment to accuracy. Excellent analytical, problem-solving, and troubleshooting abilities. Strong organizational and time-management skills. Excellent written and verbal communication skills. Ability to work independently and efficiently in a remote environment. Proficiency in medical billing software, EHR/EMR systems, and Microsoft Excel. Ability to manage multiple priorities while meeting performance and turnaround targets. High degree of professionalism, confidentiality, and integrity. Comfortable working with multiple applications simultaneously; dual-screen setup strongly preferred. Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today. What we offer: Competitive rates Weekly payments Annual rate increase (based on performance) Paid time off Paid holidays Various open roles are available Free training and upskilling Constant support and guidance from managers and mentors Clear schedules and guidelines A vibrant community always ready to support you And more! Note: This position is intended for pooling purposes only. Candidates will be contacted when a suitable vacancy arises.

Location: Hybrid - Washington D.C Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers. About the Program: Innodata's Federal Practice builds the trusted data layer for critical infrastructure Trust & Safety work. Partnering with a leading systems integrator, we're delivering a modern, governed data services platform in a secure federal (IL4) environment. Over an intensive 20-week phase, you'll help stand up a data services storefront, a DataCard governance framework, synthetic data integration, and Databricks write-back capabilities. About the Role: As the Solution Architect, you'll design the backbone of the platform. You'll define the architecture for the data services storefront and own the DataCard governance framework that keeps our data trustworthy, documented, and compliant end to end. Working closely with the engineering team and the Delivery Owner, you'll translate governance and security requirements in a secure federal (IL4) environment into a clean, defensible technical design. It's a role for an architect who cares as much about data stewardship and governance as about elegant systems. Key Responsibilities: Own cross-pillar architectural integrity and interface coordination across the 24-week program Design and stand up the DataCard governance framework: schema design, distribution-statement methodology (DoD Dir. 5230.24), provenance lineage Deploy and configure ZenML multi-cloud orchestration stack per Innodata Layer 2 Multi-Cloud Architecture v3 Design taxonomy engine and sequestration controls architecture Confirm NIST SP 800-53 Rev 5 control split between Innodata data-layer and AFS infrastructure-layer scope Lead platform component run books and per-DataCard documentation in Phase E Coordinate with AI Solutions Engineer on Kubernetes-adjacent data-layer DLP policy configuration Coordinate with Backend Engineer on Databricks write-back schema and DataCard write-back path Must-Have Qualifications: Bachelor's degree in Computer Science, Data Engineering, or related field required; Master's degree preferred. Equivalent experience may substitute for degree on a 2-for-1 basis. 10+ years total professional experience, 6+ years in data architecture or platform engineering Databricks, Delta Lake, and MLflow — hands-on implementation experience, not conceptual Data governance frameworks: DataCards, provenance, lineage, distribution statement controls ZenML or equivalent ML orchestration tooling (Airflow or Prefect acceptable; must be willing to ramp ZenML quickly) Working knowledge of IL4/IL5 boundary concepts, NIST SP 800-53 Rev 5, and DoD data classification requirements Active Secret clearance with TS/SCI eligibility Nice-to-Have Qualifications: Prior Innodata or annotation platform architecture experience MLflow model governance and registry hands-on experience Ontology and taxonomy design for AI/ML training datasets DoD Directive 5230.24 distribution statement implementation experience The expected hourly salary range for this position is $70 to $75 p/hour, based on experience, skills, and qualifications. Note to Candidates: This role is the primary technical decision-maker on the program below the Delivery Owner. The SA is expected to make architectural calls independently within the established framework and surface only unresolved cross-cutting decisions to the Delivery Owner. Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov .

Location: Hybrid - Washington D.C Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers. About the Program: Innodata's Federal Practice builds the trusted data layer for critical infrastructure Trust & Safety work. Partnering with a leading systems integrator, we're delivering a modern, governed data services platform in a secure federal (IL4) environment. Over an intensive 20-week phase, you'll help stand up a data services storefront, a DataCard governance framework, synthetic data integration, and Databricks write-back capabilities. About the Role: As the Data/Annotation Engineer, you'll be hands-on with the data itself. You'll administer the annotation toolchain, manage annotation workflows across the corpus, and produce the per-dataset documentation that feeds our governance framework. You'll work with the AI Solutions Engineer to ensure the data going into our models is accurate, well-labeled, and fully traceable. This role is for someone detail-obsessed who understands that great AI starts with disciplined, well-governed data. Key Responsibilities: Receive, validate, ingest, and ontology-map the ODIN mission-aligned corpus from AFS delivery Produce the ODIN load report: corpus description, ontology mapping, readiness state Configure CVAT annotation pipeline against the Phase 1 starter kit rule pack Operate both self-service and lightweight white-glove annotation paths during Phase D corpus production Produce 50–100 label demonstration corpus across synthetic and mission-aligned content Support QA/Evaluation Lead on QC execution and corpus annotation dry-runs Associate DataCard provenance records with annotated and synthetic outputs in coordination with the Solution Architect Must-Have Qualifications: Bachelor's degree in Data Science, Computer Science, or related field preferred. Equivalent experience may substitute for degree on a 2-for-1 basis. 5+ years total professional experience, 3+ years in data engineering or annotation operations CVAT — deployment and day-to-day operation required; this is not a nice-to-have Annotated dataset ingest pipelines: schema mapping, format validation, ontology alignment Full-motion video (FMV) annotation concepts and tooling Python scripting for data wrangling, validation, and format conversion Active Secret clearance with TS/SCI eligibility Nice-to-Have Qualifications: Bachelor's degree in Computer Science, Machine Learning, Data Science, or related field required; Master's degree preferred. Equivalent experience may substitute for degree on a 2-for-1 basis CVAT annotation platform — AI feature configuration and operation DoD or IC data program experience: CUI, distribution statements, federal data governance Evaluation design for AI/ML training data: IAA methodology, drift detection, model performance measurement Video understanding or FMV annotation experience DataCard or ML data provenance framework familiarity The expected hourly salary range for this position is $55 to $60 p/hour, based on experience, skills, and qualifications. Note to Candidates: Phase D corpus production (Weeks 17–19) is the core demonstration deliverable. Candidates must be genuinely comfortable operating CVAT at production quality against a mission dataset under a milestone deadline Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov .

Location: Hybrid - Washington D.C Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers. About the Program: Innodata's Federal Practice builds the trusted data layer for critical infrastructure Trust & Safety work. Partnering with a leading systems integrator, we're delivering a modern, governed data services platform in a secure federal (IL4) environment. Over an intensive 20-week phase, you'll help stand up a data services storefront, a DataCard governance framework, synthetic data integration, and Databricks write-back capabilities. About this Role: As the Backend/Integration Engineer, you'll build the connective tissue of the platform. You'll develop the data services storefront's backend, stand up ingest pipelines, and implement reliable write-back into our data lakehouse so results flow cleanly across systems. Working alongside the Solution Architect, you'll make sure the platform's components integrate securely and perform under real workloads in a federal (IL4) environment. It's a strong fit for a backend engineer who likes owning integrations and turning architecture into working plumbing. Key Responsibilities: Implement Databricks REST API write-back for labeled outputs, DataCard provenance records, and synthetic content outputs Build and validate the Duality back-end integration: catalog intake form configuration, parameter translation to Duality generation API, async job lifecycle management (submission, tracking, retry, completion), output handling Implement ServiceNow REST integration for white-glove routing intake path Build and maintain storefront backend services (API layer between frontend UI and platform components) Implement DataCard write-back path in coordination with Solution Architect Design and maintain async job queue management and retry logic across all integration surfaces Structure output metadata for DataCard provenance records per DoD distribution statement requirements Must-Have Qualifications: Bachelor's degree in Computer Science, Software Engineering, or related field required. Equivalent experience may substitute for degree on a 2-for-1 basis. 6+ years total professional experience, 4+ years backend or API integration engineering Python backend development — strong, production-grade REST API integration with async job lifecycle patterns (submission, polling, retry, webhook handling) Databricks REST API or strong Spark/Databricks platform familiarity JSON schema design and structured metadata handling Active Secret clearance with TS/SCI eligibility Nice-to-Have Qualifications: ServiceNow REST API integration experience Federal program API integration background ZenML or ML orchestration pipeline familiarity React or modern frontend experience for storefront skeleton support The expected hourly salary range for this position is $75 to $80 p/hour, based on experience, skills, and qualifications. Note to Candidates: The Databricks write-back and Duality integration are the two highest-complexity tasks in Phase B. Candidates should be prepared to discuss async API integration patterns and their approach to retry logic and error handling in federal-data environments during the interview. Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov .

Location: Hybrid - Washington D.C Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers. About the Program: Innodata's Federal Practice builds the trusted data layer for critical infrastructure Trust & Safety work. Partnering with a leading systems integrator, we're delivering a modern, governed data services platform in a secure federal (IL4) environment. Over an intensive 20-week phase, you'll help stand up a data services storefront, a DataCard governance framework, synthetic data integration, and Databricks write-back capabilities. About the Role: As the AI Solutions Engineer, you'll bring the platform's AI capabilities to life. You'll integrate synthetic data generation into the pipeline, stand up and tune the annotation toolchain, and orchestrate reproducible ML workflows that the rest of the team can build on. You'll partner with the Solution Architect and Data/Annotation Engineer to turn raw corpora into high-quality, model-ready data. This role suits an engineer who's fluent across modern AI tooling and enjoys making sophisticated ML infrastructure actually work in production. Key Responsibilities: Configure and validate native AI-assistive features across bundled platform components (Dataset Explorer, DataCard Service, Annotation Platform) Integrate and tune SAM 2 for full-motion video annotation: object tracking, segmentation calibration, confidence threshold configuration Implement Frontier model API integration for synthetic data fidelity validation: prompt engineering, response validation, quality scoring Configure AI-assisted annotation features: confidence scoring, auto-escalation triggers, model-assisted label suggestion Implement ICAM / OIDC authentication integration with AFS identity framework Configure data-layer DLP policies above the AFS-managed DLP infrastructure substrate Configure NiFi FMV codec validation layer (H.264, H.265, MPEG-4) above AFS-managed substrate Validate AI feature integration end-to-end across storefront, annotation platform, and DataCard write-back during Phase C Must-Have Qualifications: Bachelor's degree in Computer Science, Machine Learning, Data Science, or related field required; Master's degree preferred. Equivalent experience may substitute for degree on a 2-for-1 basis. 6+ years total professional experience, 4+ years hands-on AI/ML engineering SAM 2 or equivalent foundation model integration for computer vision or video annotation Frontier model API integration (OpenAI, Anthropic, or equivalent): async job management, quality validation pipelines Python — strong, production-grade; comfortable with ML tooling and data pipeline development Experience configuring AI-assistive features in annotation platforms or ML data tooling Active Secret clearance with TS/SCI eligibility Nice-to-Have Qualifications: CVAT annotation platform — AI feature configuration and operation DoD or IC data program experience: CUI, distribution statements, federal data governance Evaluation design for AI/ML training data: IAA methodology, drift detection, model performance measurement Video understanding or FMV annotation experience DataCard or ML data provenance framework familiarity The expected hourly salary range for this position is $75 to $80 p/hour, based on experience, skills, and qualifications. Note to Candidates: This role does not own infrastructure deployment. The AI Solutions Engineer operates at the AI/ML configuration and integration layer above the infrastructure. Ideal candidate is equally comfortable writing Python integration code and reasoning about model quality — and understands that in a federal data environment, every AI decision needs an audit trail. Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov .

Location: CAN: Vancouver (333 Seymour St) Workplace: Hybrid The role / impact You will deliver high-quality, impactful software that aligns with team and business goals, always keeping customer needs and outcomes front of mind. By identifying and solving complex, ambiguous problems independently, you will produce robust, high-quality, and scalable software that helps change the world by supporting small businesses. Your daily work will focus on systems, scalability, and engineering quality while collaborating across teams to drive technical excellence and developer efficiency. Through clear and thoughtful communication, you will ensure stakeholders are well-informed and aligned. You will play a key part in fostering an inclusive team culture by mentoring others and sharing feedback with empathy. Your active participation in planning, delivery, and continuous improvement will contribute directly to the success of the broader Xero community. The team / how they connect You will join the Accounting Core team within Product Platforms, which forms the critical foundation underneath core product areas like invoices, bills, payments, and payroll. The team exists to make it easy for other groups across Xero to build on a strong foundation of accounting concepts, data, and libraries safely and efficiently. Operating across Wellington and Vancouver, we collaborate closely to reduce tight coupling, establish clear service boundaries, and accelerate product velocity global-wide. The team is currently working on / Initially, you will focus on - Transitioning from a monolithic architecture to modern microservices to remove delivery bottlenecks and improve efficiency. - Building and operating services in a production cloud environment utilizing C#, .NET Core, and AWS. - Resolving complex legacy problems, database scalability challenges, and modernizing service interfaces or APIs. - Automating manual processes and applying test-driven and trunk-based development practices. Where and how you can work This role is based at our on-site location in Vancouver. We operate on a hybrid model where you will spend one to two days a week in the office for collaborative technical discussions and team alignment, with the flexibility to work from home on the other days. You will also have the opportunity to travel to New Zealand for onboarding after your first couple of weeks. Here are some of the things we are looking for - You bring proficient backend development experience with one or more programming languages such as C#, .NET, Java, or Go. - A solid understanding of distributed systems concepts, including service-to-service communication, eventual consistency, and resilience patterns belongs in your toolkit. - Your background features practical experience working with relational databases where transactional data integrity and ACID principles are critical. - Having a familiar working knowledge of modern DevOps practices, automated testing, and continuous integration pipelines will help you succeed. - Showing an interest in utilizing modern artificial intelligence tools will enable you to enhance personal productivity and streamline engineering workflows. - You possess strong communication and collaboration skills, with the capacity to manage internal stakeholders like a technical product partner. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. Compensation & Total Rewards At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits. The expected base salary range for this role is 131,800 - 150,000 CAD. Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role. In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation: - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance. - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets. This is a posting for an existing vacancy. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.

Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 This role bridges infrastructure and product engineering: you'll build genuine partnerships across product, AI, and enterprise teams so that ownership is shared and velocity is never blocked by platform constraints. As a leader, you'll set a forward-looking cloud vision, proactively align with stakeholders across the business, and ensure the platform scales for multi-shard, multi-region growth while meeting security and compliance commitments (SOC 2, business continuity/disaster recovery, and enterprise security frameworks). You'll implement and drive the adoption of AI-powered tooling and autonomous agents within the infrastructure organization.   The Role: - Cost Efficiency: Deliver measurable annual infrastructure savings by executing the migration of data workloads to EKS and self-hosting key services. - Ingress Convergence: Deprecate legacy frontend ALBs and consolidate to a single EKS-managed ALB per shard, unblocking faster deployments across the org. - Coverage & Bench Depth: Eliminate single points of ownership across Networking, OpenSearch, and Terraform through cross-training and targeted hiring. - Stakeholder Alignment: Stand up a recurring alignment cadence with Product, AI, Enterprise, and Security so infra planning is driven by demand, not ad-hoc interrupts. - Automation: Ship automated shard buildout via Backstage to remove manual toil from enterprise scaling. - Reliability: Cut P0/P1 incidents attributed to Cloud Platform (DNS, ALB misconfiguration, EKS) through hardened ingress patterns and Terraform-policy guardrails. Own incident response and RCA follow-through for the team. - Roadmap Ownership: Own and deliver against the team's roadmap for Agent enablement, centralized IaC, and deployment rollout acceleration, and contribute to the broader Cloud Platform strategy tied to AI and Enterprise revenue goals. - Technical Leadership: Architect and contribute code to key initiatives (EKS migration, ALB consolidation, Backstage shard automation), and lead design reviews with senior engineers. - People Leadership: Lead, grow, and retain a senior-heavy team distributed across the US, Canada, and Europe, spanning FTEs and contractors, with a focus on career development, cross-training, and bench depth. - Vendor Management: Partner with Finance and leadership on AWS spend visibility and savings targets, manage contractor performance and budget, and keep a savings-pipeline mindset baked into planning.   Qualifications: - Experience: 9+ years in infrastructure/platform engineering, including 5+ years in engineering management leading distributed teams of senior engineers while remaining hands-on. - Deep AWS infrastructure mastery: EKS, networking (VPC/TGW/DNS), and Terraform at scale, with strong architectural judgment; able to review designs and guide senior engineers' technical decisions. - Hands-on technical leadership: Actively architects, writes code, and develops systems alongside the team. You are a working engineer as well as a manager. - Strategic roadmap ownership: Experience translating cloud priorities into 3–9 month team roadmaps tied to business outcomes across enterprise, AI, and cost, and delivering against them. - Cross-team influence: Builds genuine partnerships across Product, Security, SRE, and DB orgs, driving shared ownership across traditional infra/product boundaries. - Application-level curiosity: Genuinely understands what the product does, not just the infrastructure underneath, and extends ownership past traditional platform boundaries. - People leadership: Proven experience managing, growing, and retaining senior, geographically distributed teams across FTE/contractor blends; builds bench depth and contributes to succession planning. - Hiring: Experience running structured hiring loops and closing senior engineers, including into specialized gaps (networking, search, IaC). - Operational rigor: Strong on-call instincts, incident ownership, and RCA follow-through. - Security-first instincts: This team touches blast radius (auth enforcement, network isolation, shard boundaries). A verify-first, never-assume mindset is non-negotiable. - AI & automation mindset: Uses AI tools daily in your own engineering work, with demonstrated appetite for DevSecOps agents, AI-assisted IaC migrations, and skills-based automation — a core part of the near-term roadmap. - AI/ML infrastructure experience (strong plus): Scaling workloads like GPU orchestration, model-serving infrastructure, or cost-optimized compute for inference. - Education: BS/MS in CS, Engineering, or equivalent. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.