Вакансии

Location: Limassol, Cyprus Workplace: on-site Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations. We are looking for a reliable, hands-on Handyman to join our office team and help keep our workspace safe, organized, and running smoothly. The main purpose of this role is to support the day-to-day operation of our offices by handling practical tasks, carrying out minor repairs, maintaining organized spaces, and assisting with office setups and relocations. You will work closely with the office, facilities, and cleaning teams to ensure the workplace remains functional, comfortable, and well-maintained. Job Responsibilities Office Maintenance & Repairs Carry out minor repairs and maintenance tasks, including adjusting doors, tightening fittings, assembling furniture, and installing shelves. Regularly inspect office spaces to identify potential maintenance issues, damage, or safety concerns, and report them promptly. Help maintain a safe, clean, and organized working environment by addressing practical office needs. Office Setup & Logistics Move and replace water bottles at office dispensers and ensure storage areas remain organized. Move desks, chairs, equipment, supplies, and other office items as required. Assist colleagues with workstation relocations and prepare desks and workspaces for new starters. Receive deliveries and help unpack, distribute, and store office supplies and equipment. Set up and rearrange meeting rooms and office spaces for meetings, events, and other activities. Facilities & Team Support Work closely with the office team to respond to day-to-day maintenance requests and practical needs. Assist the facilities and cleaning teams with various tasks to support smooth office operations. Follow safety guidelines and use appropriate tools and equipment when handling repairs or moving heavy items. Take a proactive approach to identifying issues and completing tasks efficiently and carefully. You’ll thrive here if you have Practical experience in a handyman, maintenance, facilities support, or similar hands-on role. Confidence using common hand tools and performing basic repairs and furniture assembly. The ability to safely move water bottles, furniture, equipment, and office supplies, using appropriate equipment or assistance when needed. A reliable, punctual, and responsible approach to work, with strong attention to detail. A helpful, respectful, and service-oriented attitude when working with colleagues, contractors, and other teams. Good organizational skills and the ability to follow instructions, manage daily tasks, and adapt to changing priorities. A proactive mindset and the ability to identify maintenance needs before they become larger issues. The ability to communicate in Greek, English, or Russian . Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: EU-based employment contract. Transparent performance reviews, with bonus opportunities and salary adjustments. Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases. Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. 21 days vacation leave & 10 days paid sick leave. Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Fully covered sports benefits, and also access to in-house electric scooters and bike rentals. Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey. A fully equipped office in Limassol, with everything you need for deep work and collaboration. Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. Benefits are provided in accordance with the company's policies and eligibility criteria.

As a Strategic Account Executive on the Truework team, you’ll help scale our impact across large national and regional lenders, with a primary focus on acquiring new clients to Truework Verification services. Think outside-the-box to cultivate awareness of the Truework vision.

Location: Netherlands; Cyprus; Spain; Poland Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. Location: fully remote  Employment contract by Finom in Spain/Poland/Cyprus/Netherlands Other countries within European time zones as B2B freelance agreement  About the Role We are looking for a highly motivated Acquiring Fraud Investigator to join Finom Payments’ Second Line of Defence within the Financial Crime Risk Management Function This role sits in the Fraud Risk Management function, reports to the Fraud Risk Manager and is responsible for identifying and analysing the risks, as well as designing, monitoring, and challenging the effectiveness of Finom’s fraud controls, with a strong focus on acquiring fraud risks such as merchant abuse, friendly fraud, chargebacks, and card schemes compliance risks. You will play a key role in building and continuously improving Finom’s fraud risk framework, ensuring fraud rates remain within risk appetite without compromising growth or customer experience. What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Poland; Netherlands; Cyprus; Spain Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. Location: fully remote  Employment contract by Finom in Spain/Poland/Cyprus/Netherlands Other countries within European time zones as B2B freelance agreement  About the Role We are looking for a highly motivated Acquiring Fraud Investigator to join Finom Payments’ Second Line of Defence within the Financial Crime Risk Management Function This role sits in the Fraud Risk Management function, reports to the Fraud Risk Manager and is responsible for identifying and analysing the risks, as well as designing, monitoring, and challenging the effectiveness of Finom’s fraud controls, with a strong focus on acquiring fraud risks such as merchant abuse, friendly fraud, chargebacks, and card schemes compliance risks. You will play a key role in building and continuously improving Finom’s fraud risk framework, ensuring fraud rates remain within risk appetite without compromising growth or customer experience. What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Spain; Poland; Netherlands; Cyprus Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. Location: fully remote  Employment contract by Finom in Spain/Poland/Cyprus/Netherlands Other countries within European time zones as B2B freelance agreement  About the Role We are looking for a highly motivated Acquiring Fraud Investigator to join Finom Payments’ Second Line of Defence within the Financial Crime Risk Management Function This role sits in the Fraud Risk Management function, reports to the Fraud Risk Manager and is responsible for identifying and analysing the risks, as well as designing, monitoring, and challenging the effectiveness of Finom’s fraud controls, with a strong focus on acquiring fraud risks such as merchant abuse, friendly fraud, chargebacks, and card schemes compliance risks. You will play a key role in building and continuously improving Finom’s fraud risk framework, ensuring fraud rates remain within risk appetite without compromising growth or customer experience. What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Singapore CUSTOMER EXCELLENCE SPECIALIST - Location: Seoul, Korea OR Singapore OR New Delhi, India - Department: Customer Excellence – Data - Reports to: Customer Excellence Manager - Employment type: Permanent - Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts) - Employment is subject to applicable security screening (incl. SUPO, where required).   WHY THIS ROLE MATTERS Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.   As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.   WHO WE ARE   ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions.   Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation.   Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.   YOUR DAY-TO-DAY RESPONSIBILITIES Regular Customer Excellence Responsibilities Order Management: - Oversee the entire order process, from submission to the delivery of the final product. - Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met. Satellite Resource Planning: - Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images. - Perform SAR image quality control to maintain high standards. Customer Interaction: - Resolve customer inquiries and complaints promptly. - Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues. - Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction. Process Improvement: - Contribute to the enhancement of existing processes and documentation. - Report to management on key performance metrics and anomalies. Product Knowledge: - Maintain a thorough understanding of the company’s products, support, and services. Governmental and Commercial Contracts: - Serve as the point of contact for APAC governmental contracts and commercial clients. - Conduct feasibility studies and effectively communicate results to customers. Relationship Building: - Build and maintain trusted relationships with customers, serving as a key contact for order-related queries. Training and Progress Monitoring: - Coordinate and conduct service training for both internal and external customers. - Monitor order progress closely, proactively identifying and resolving potential issues Reporting: - Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).   REQUIREMENTS Must haves: - Proven experience in customer excellence or account management roles. - Strong analytical and problem-solving skills with attention to detail. - Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains. - Excellent verbal and written communication in English and Hindu/Mandarin/Korean (depending on the location).   Key Competences - Intellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication. - Passion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment. - Ownership & Action: Takes accountability for order performance and customer satisfaction. - Team Player: Collaborates effectively with global colleagues and cross-functional teams. - Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement.   Application Process - TA Screen Interview - HM interview - Task Stage - Task-based interview - Final Interview   WORKING AT ICEYE   At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.   HOW WE WORK (OUR VALUES)   Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.   BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.     OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: New Delhi CUSTOMER EXCELLENCE SPECIALIST - Location: Seoul, Korea OR Singapore OR New Delhi, India - Department: Customer Excellence – Data - Reports to: Customer Excellence Manager - Employment type: Permanent - Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts) - Employment is subject to applicable security screening (incl. SUPO, where required).   WHY THIS ROLE MATTERS Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.   As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.   WHO WE ARE   ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions.   Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation.   Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.   YOUR DAY-TO-DAY RESPONSIBILITIES Regular Customer Excellence Responsibilities Order Management: - Oversee the entire order process, from submission to the delivery of the final product. - Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met. Satellite Resource Planning: - Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images. - Perform SAR image quality control to maintain high standards. Customer Interaction: - Resolve customer inquiries and complaints promptly. - Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues. - Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction. Process Improvement: - Contribute to the enhancement of existing processes and documentation. - Report to management on key performance metrics and anomalies. Product Knowledge: - Maintain a thorough understanding of the company’s products, support, and services. Governmental and Commercial Contracts: - Serve as the point of contact for APAC governmental contracts and commercial clients. - Conduct feasibility studies and effectively communicate results to customers. Relationship Building: - Build and maintain trusted relationships with customers, serving as a key contact for order-related queries. Training and Progress Monitoring: - Coordinate and conduct service training for both internal and external customers. - Monitor order progress closely, proactively identifying and resolving potential issues Reporting: - Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).   REQUIREMENTS Must haves: - Proven experience in customer excellence or account management roles. - Strong analytical and problem-solving skills with attention to detail. - Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains. - Excellent verbal and written communication in English and Hindu/Mandarin/Korean (depending on the location).   Key Competences - Intellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication. - Passion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment. - Ownership & Action: Takes accountability for order performance and customer satisfaction. - Team Player: Collaborates effectively with global colleagues and cross-functional teams. - Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement.   Application Process - TA Screen Interview - HM interview - Task Stage - Task-based interview - Final Interview   WORKING AT ICEYE   At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.   HOW WE WORK (OUR VALUES)   Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.   BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.     OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: South Korea Workplace: Remote CUSTOMER EXCELLENCE SPECIALIST - Location: Seoul, Korea OR Singapore OR New Delhi, India - Department: Customer Excellence – Data - Reports to: Customer Excellence Manager - Employment type: Permanent - Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts) - Employment is subject to applicable security screening (incl. SUPO, where required). WHY THIS ROLE MATTERS Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data. As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations. WHO WE ARE ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions. Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation. Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact. YOUR DAY-TO-DAY RESPONSIBILITIES Regular Customer Excellence Responsibilities Order Management: - Oversee the entire order process, from submission to the delivery of the final product. - Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met. Satellite Resource Planning: - Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images. - Perform SAR image quality control to maintain high standards. Customer Interaction: - Resolve customer inquiries and complaints promptly. - Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues. - Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction. Process Improvement: - Contribute to the enhancement of existing processes and documentation. - Report to management on key performance metrics and anomalies. Product Knowledge: - Maintain a thorough understanding of the company’s products, support, and services. Governmental and Commercial Contracts: - Serve as the point of contact for APAC governmental contracts and commercial clients. - Conduct feasibility studies and effectively communicate results to customers. Relationship Building: - Build and maintain trusted relationships with customers, serving as a key contact for order-related queries. Training and Progress Monitoring: - Coordinate and conduct service training for both internal and external customers. - Monitor order progress closely, proactively identifying and resolving potential issues Reporting: - Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs). REQUIREMENTS Must haves: - Proven experience in customer excellence or account management roles. - Strong analytical and problem-solving skills with attention to detail. - Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains. - Excellent verbal and written communication in English and Hindi/Mandarin/Korean (depending on the location). Key Competences - Intellectual Firepower: Quickly grasps complex operational and technical information, translating it into clear customer communication. - Passion & Work Ethic: Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment. - Ownership & Action: Takes accountability for order performance and customer satisfaction. - Team Player: Collaborates effectively with global colleagues and cross-functional teams. - Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement. Application Process - TA Screen Interview - HM interview - Task Stage - Task-based interview - Final Interview WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: Cyprus; Netherlands; Poland; Spain Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. Senior Specialist, T2 (Target2) Payment Operations  Location: Remote in Netherlands, Spain, Cyprus or Poland The role We’re moving from indirect to direct participation in TARGET2 (T2), and we need someone to own the operational side end to end. You’ll design and document the Payment Operations processes, validate them in the August UAT, cut over BIC by BIC, and then run them as business-as-usual. You’ll be the operational contact for the T2 scheme, DNB and our partner banks. What you’ll do Own core payment processes: SCT / SCT Inst recalls, investigations (including pacs.028), SWIFT enquiries (MT199/MT999, RFIs), missing or incoming funds, and rejects, returns and refunds. Run the T2 platform day to day: work in the T2 GUI (U2A/A2A), maintain CRDM reference data, and set up four-eyes controls and the manual-vs-automated split. Manage the migration: move traffic from BNP Paribas to direct participation, with every payment traceable by BIC and path, and define when each BNPP-dependent step can be retired. Cover reconciliation and liquidity: be the Payment Ops link to the reconciliation team (funding and defunding stay with Finance Ops/Treasury). Handle incidents and contingency: build the incident process around DNB, FIS and TARGET escalation routes, own Payment Ops’ role in DNB reporting, and define the ECONS II contingency approach. Coordinate with others: work with the Eurosystem, DNB, SWIFT/NEXI, FIS and correspondent banks, and partner with Product and Engineering to specify how the platform should behave. What success looks like Every direct-participation process has an owner, documented procedures, and passing UAT evidence. The migration causes no impact on customers, and Customer Support has clear guidance. After go-live, T2 runs as stable BAU with no remaining BNPP operational dependency. What we’re looking for Hands-on experience with T2 / TARGET Services (RTGS, TIPS), including the GUI and U2A/A2A actions Around 2-3+ years in payment operations at a bank, EMI or PSP, ideally with SEPA schemes (SCT, SCT Inst) Familiarity with investigations, recalls, returns and SWIFT / ISO 20022 messaging Experience writing SOPs and controls, or the ability to pick it up quickly Comfort working with regulators, partners and technical teams Enough ownership to make sign-off and escalation decisions with support from the team Fluent English Nice to have Experience with CRDM reference-data maintenance Involvement in a direct-participation onboarding or sponsor-bank migration Knowledge of DNB / TARGET-NL conditions, IPR, PSD2, or ECONS II contingency processes What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Spain; Netherlands; Poland; Cyprus Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. Senior Specialist, T2 (Target2) Payment Operations  Location: Remote in Netherlands, Spain, Cyprus or Poland The role We’re moving from indirect to direct participation in TARGET2 (T2), and we need someone to own the operational side end to end. You’ll design and document the Payment Operations processes, validate them in the August UAT, cut over BIC by BIC, and then run them as business-as-usual. You’ll be the operational contact for the T2 scheme, DNB and our partner banks. What you’ll do Own core payment processes: SCT / SCT Inst recalls, investigations (including pacs.028), SWIFT enquiries (MT199/MT999, RFIs), missing or incoming funds, and rejects, returns and refunds. Run the T2 platform day to day: work in the T2 GUI (U2A/A2A), maintain CRDM reference data, and set up four-eyes controls and the manual-vs-automated split. Manage the migration: move traffic from BNP Paribas to direct participation, with every payment traceable by BIC and path, and define when each BNPP-dependent step can be retired. Cover reconciliation and liquidity: be the Payment Ops link to the reconciliation team (funding and defunding stay with Finance Ops/Treasury). Handle incidents and contingency: build the incident process around DNB, FIS and TARGET escalation routes, own Payment Ops’ role in DNB reporting, and define the ECONS II contingency approach. Coordinate with others: work with the Eurosystem, DNB, SWIFT/NEXI, FIS and correspondent banks, and partner with Product and Engineering to specify how the platform should behave. What success looks like Every direct-participation process has an owner, documented procedures, and passing UAT evidence. The migration causes no impact on customers, and Customer Support has clear guidance. After go-live, T2 runs as stable BAU with no remaining BNPP operational dependency. What we’re looking for Hands-on experience with T2 / TARGET Services (RTGS, TIPS), including the GUI and U2A/A2A actions Around 2-3+ years in payment operations at a bank, EMI or PSP, ideally with SEPA schemes (SCT, SCT Inst) Familiarity with investigations, recalls, returns and SWIFT / ISO 20022 messaging Experience writing SOPs and controls, or the ability to pick it up quickly Comfort working with regulators, partners and technical teams Enough ownership to make sign-off and escalation decisions with support from the team Fluent English Nice to have Experience with CRDM reference-data maintenance Involvement in a direct-participation onboarding or sponsor-bank migration Knowledge of DNB / TARGET-NL conditions, IPR, PSD2, or ECONS II contingency processes What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Poland; Spain; Netherlands Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. Senior Specialist, T2 (Target2) Payment Operations  Location: Remote in Netherlands, Spain, Cyprus or Poland The role We’re moving from indirect to direct participation in TARGET2 (T2), and we need someone to own the operational side end to end. You’ll design and document the Payment Operations processes, validate them in the August UAT, cut over BIC by BIC, and then run them as business-as-usual. You’ll be the operational contact for the T2 scheme, DNB and our partner banks. What you’ll do Own core payment processes: SCT / SCT Inst recalls, investigations (including pacs.028), SWIFT enquiries (MT199/MT999, RFIs), missing or incoming funds, and rejects, returns and refunds. Run the T2 platform day to day: work in the T2 GUI (U2A/A2A), maintain CRDM reference data, and set up four-eyes controls and the manual-vs-automated split. Manage the migration: move traffic from BNP Paribas to direct participation, with every payment traceable by BIC and path, and define when each BNPP-dependent step can be retired. Cover reconciliation and liquidity: be the Payment Ops link to the reconciliation team (funding and defunding stay with Finance Ops/Treasury). Handle incidents and contingency: build the incident process around DNB, FIS and TARGET escalation routes, own Payment Ops’ role in DNB reporting, and define the ECONS II contingency approach. Coordinate with others: work with the Eurosystem, DNB, SWIFT/NEXI, FIS and correspondent banks, and partner with Product and Engineering to specify how the platform should behave. What success looks like Every direct-participation process has an owner, documented procedures, and passing UAT evidence. The migration causes no impact on customers, and Customer Support has clear guidance. After go-live, T2 runs as stable BAU with no remaining BNPP operational dependency. What we’re looking for Hands-on experience with T2 / TARGET Services (RTGS, TIPS), including the GUI and U2A/A2A actions Around 2-3+ years in payment operations at a bank, EMI or PSP, ideally with SEPA schemes (SCT, SCT Inst) Familiarity with investigations, recalls, returns and SWIFT / ISO 20022 messaging Experience writing SOPs and controls, or the ability to pick it up quickly Comfort working with regulators, partners and technical teams Enough ownership to make sign-off and escalation decisions with support from the team Fluent English Nice to have Experience with CRDM reference-data maintenance Involvement in a direct-participation onboarding or sponsor-bank migration Knowledge of DNB / TARGET-NL conditions, IPR, PSD2, or ECONS II contingency processes What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Netherlands; Poland; Spain; Cyprus Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. Senior Specialist, T2 (Target2) Payment Operations  Location: Remote in Netherlands, Spain, Cyprus or Poland The role We’re moving from indirect to direct participation in TARGET2 (T2), and we need someone to own the operational side end to end. You’ll design and document the Payment Operations processes, validate them in the August UAT, cut over BIC by BIC, and then run them as business-as-usual. You’ll be the operational contact for the T2 scheme, DNB and our partner banks. What you’ll do Own core payment processes: SCT / SCT Inst recalls, investigations (including pacs.028), SWIFT enquiries (MT199/MT999, RFIs), missing or incoming funds, and rejects, returns and refunds. Run the T2 platform day to day: work in the T2 GUI (U2A/A2A), maintain CRDM reference data, and set up four-eyes controls and the manual-vs-automated split. Manage the migration: move traffic from BNP Paribas to direct participation, with every payment traceable by BIC and path, and define when each BNPP-dependent step can be retired. Cover reconciliation and liquidity: be the Payment Ops link to the reconciliation team (funding and defunding stay with Finance Ops/Treasury). Handle incidents and contingency: build the incident process around DNB, FIS and TARGET escalation routes, own Payment Ops’ role in DNB reporting, and define the ECONS II contingency approach. Coordinate with others: work with the Eurosystem, DNB, SWIFT/NEXI, FIS and correspondent banks, and partner with Product and Engineering to specify how the platform should behave. What success looks like Every direct-participation process has an owner, documented procedures, and passing UAT evidence. The migration causes no impact on customers, and Customer Support has clear guidance. After go-live, T2 runs as stable BAU with no remaining BNPP operational dependency. What we’re looking for Hands-on experience with T2 / TARGET Services (RTGS, TIPS), including the GUI and U2A/A2A actions Around 2-3+ years in payment operations at a bank, EMI or PSP, ideally with SEPA schemes (SCT, SCT Inst) Familiarity with investigations, recalls, returns and SWIFT / ISO 20022 messaging Experience writing SOPs and controls, or the ability to pick it up quickly Comfort working with regulators, partners and technical teams Enough ownership to make sign-off and escalation decisions with support from the team Fluent English Nice to have Experience with CRDM reference-data maintenance Involvement in a direct-participation onboarding or sponsor-bank migration Knowledge of DNB / TARGET-NL conditions, IPR, PSD2, or ECONS II contingency processes What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Japan Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities. Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back? , as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations. Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities. Important Notice: ⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc . If you receive a suspicious email or message, please do not respond and report it immediately to us. Location: Japan Type: 12-month fixed-term contract (renewable), with possibility of conversion to full-time permanent role The Role This contract role owns Nex's social media and web content. On social, you'll plan content, manage external agencies, and act as the frontline voice of the brand, engaging parents every day and growing our community for the Japanese market. On web, you'll localize our blog into Japanese and keep site information up to date for the Japanese market, and eventually Korean market as well. During game launches, IP partnerships and brand collaborations, you'll balance product education, partner messaging and brand voice to keep the experience clear and cohesive. This is a foundational hire as Nex brings social in-house. You'll help shape how we engage families, support our biggest launches, and build an audience that grows with us. There is room for the role to evolve as the team scales. What You Will Do Social Media (TikTok / X / Instagram / Facebook/ YouTube and more) Content Planning & Agency Management Build the content strategy and monthly calendar for each channel, and manage scheduling and publishing Develop platform-specific ideas (short-form video, long-form video, posts, threads) and review content before it goes live Manage creative and social agencies: write briefs, run timelines, review and approve deliverables, and manage estimates and budgets Identify timely cultural moments and trend opportunities Social Engagement Across All Channels Monitor conversations daily across Instagram, TikTok, Facebook, Threads, YouTube, X, and emerging platforms, and respond to comments and DMs in a relatable, social-first, on-brand voice Escalate customer service and product issues to CX Spot brand love moments and amplify them naturally Support inbound message spikes during launches, holidays, shipping delays and other high-volume moments Lead first response during negative spikes and escalate internally Engagement Execution & Optimization Partner with the Social Lead to grow replies, saves, shares and positive sentiment Support social listening and surface actionable insights to the team Analyze channel performance and deliver monthly reports with recommendations UGC Curation & Community-to-Content Bridge Identify and curate high-quality UGC across channels, and brief UGC needs for campaigns Work with the brand community team to source customer stories, and connect social strategy with our Facebook and Circle communities Launches, Partnerships & Cross-Functional Collaboration Balance product education, partner messaging and brand voice across game launches, IP partnerships and brand collaborations Partner with brand marketing, paid, publishing and community teams Web (Blog & Site Content) Run regular audits of product information, pricing and FAQs on the site, and request updates to keep them current Submit update requests to the web team and engineers, and track them through to release Localize English blog posts into Japanese: manage translation and localization timelines and quality, and manage translators or vendors as needed Adapt messaging and examples for the Japanese market, and maintain a Japanese glossary Make simple updates in the CMS and QA content before publishing Publish posts with basic SEO in mind (titles, meta descriptions, keywords) Cross-Channel Plan content that connects social and the blog (e.g., social posts timed to new articles) Required Qualifications 3–5 years of experience in social media, community management or engagement roles Experience managing community engagement across multiple platforms Strong understanding of modern parent and family audiences Demonstrated ability to drive engagement, sentiment and conversation growth Experience directing external agencies or production partners (briefs, timelines, quality control) Native-level Japanese writing and editing skills, with strong brand judgment Business-level English (reading English articles, written and verbal communication with global teams) Experience working with web teams and engineers to scope requests and see them through to release Experience escalating CX and product issues appropriately Experience with social listening and management tools (e.g., Sprout Social) and platform analytics Ability to manage multiple priorities in a fast-paced environment Self-starter who takes initiative and spots opportunities proactively Preferred Qualifications Experience with family-oriented, kids or parenting brands Background in consumer tech, gaming or lifestyle Experience supporting product launches, partnerships or IP-driven campaigns Experience supporting engagement during high-volume moments (PR, launches, TikTok Shop spikes) Familiarity with short-form video and TikTok-native formats Experience managing English-to-Japanese localization or reviewing translation quality CMS experience Basic SEO knowledge and experience with analytics tools such as GA4 Experience collaborating cross-functionally in remote teams What Sets You Apart Deep understanding of how families and parents behave on social: what they save, share, DM and tag You go beyond reactive engagement and proactively create engagement opportunities You balance warmth, playfulness and professionalism in brand voice You recognize brand love moments and amplify them naturally You see engagement as a growth driver, not a vanity metric You care about building a community, not just managing comments We Offer Competitive compensation package. Flexible working hours and vacation policy. Product-driven culture that treasures talents and individual growth. Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field Nex is located in San Jose, California, USA and Hong Kong . Learn more about us at https://www.nexplayground.com/about . We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms! Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination. We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.

Location: India; UAE Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role ElevenLabs moves fast - and behind every high-performing leader is someone who makes sure nothing slips. This is a high-trust, hands-on role for someone who thrives in dynamic environments, holds themselves to a high standard, and takes genuine pride in making their lead's life easier - down to the small, considered details that others overlook. You'll be the operational backbone for senior leadership - managing calendars, coordinating across time zones, handling logistics, and owning the day-to-day administrative tasks that let leadership focus on what matters most. In this role, you will: - Manage complex, fast-moving calendars and provide scheduling and coordination support across multiple time zones and geographies - Handle sensitive and confidential matters with discretion, acting as a trusted partner in both professional and operational contexts - Coordinate seamlessly with internal stakeholders across teams, as well as external partners and senior leaders - Work closely with other EAs across the organisation to align schedules, share context, and keep cross-functional coordination running smoothly - Anticipate needs before they arise: managing follow-ups, flagging conflicts, and keeping the right people aligned - Build structure, processes, and systems that scale with a fast-growing AI company - Identify opportunities to automate and streamline repetitive work, using AI tools and productivity tooling to improve quality and speed Requirements - Proven experience supporting senior leaders and their broader teams in a fast-moving environment, including coordinating with other EAs across the organisation - Strong organisational skills with the ability to manage competing priorities, shifting timelines, and multiple stakeholders - Exceptional written and verbal communication skills, with the ability to communicate effectively with a wide range of stakeholders, from senior executives and partners to vendors and office guests - High emotional intelligence and discretion - trusted with sensitive information - Comfortable supporting not just an individual but a wider team at times - able to flex between high-priority senior leadership support and broader operational needs as the situation demands - Personable and easy to work with - someone who builds genuine relationships across the organisation and is trusted by the people around them - A natural reflex to reach for tooling and automation; fluency with AI tools such as Claude or ChatGPT and quick to adopt new systems - High personal standards - the kind of person who cares about the quality of their output and holds the bar - A valid passport and willingness to travel globally ~40% of the time Location India or Dubai #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Bengaluru, India Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Support Specialist on the Customer Operations & Support team, you’ll have the opportunity to partner closely with the Enterprise Support Manager to define and elevate our Enterprise Support function. As part of the growing team in our Bangalore hub, you’ll also help define how we operate in-region - shaping workflows, influencing tooling, and raising the bar for what great Enterprise support looks like at Figma. This team is responsible for crafting what exceptional support looks like for Figma's most strategic customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering. We're looking for a technical support expert experienced in working with B2B Enterprise-level customers with an ability to understand and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross functionally to deliver an exceptional experience. The work you do will span over technical product, account administration and billing. This role requires coverage during non-standard business hours to support global customers. Coverage outside standard business hours is part of this role. Your shift days and hours will be one of the following: Wednesday to Sunday, 3.30pm IST - 12.30am IST Wednesday to Sunday, 11.30pm IST - 8.30am IST Thursday to Monday, 5.00am IST - 2.00pm IST Friday to Tuesday, 8.00am IST - 5.00pm IST This role will be held from our Bengaluru office (in Koramangala) on a hybrid basis. What you'll do at Figma: Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interact with Figma customers daily via email, taking ownership over cases from start to resolution Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale We’d love to hear from you if you have: 2+ years of experience in a technical SaaS Support environment, ideally supporting Enterprise customers Proficiency in troubleshooting SAML/SSO and SCIM configurations for large-scale organizations Familiarity with system administration for large end-user communities or guiding customers through complex implementations Ability to assess the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolution While it’s not required, it’s an added plus if you also have: Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development Familiarity and willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Hong Kong or Remote Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities. Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back? , as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations. Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities. Important Notice: ⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc . If you receive a suspicious email or message, please do not respond and report it immediately to us. Location: Hong Kong or Remote Type: Full Time The Role As a ML Researcher at Nex, you will develop new machine learning models and algorithms that push the boundaries of computational perception and interaction on Nex Playground. You will join a small, deeply technical team that combines research and engineering to solve complex problems in sensing, understanding, and multimodal interaction. The ML Research role emphasizes rapid experimentation, exploring new ideas and methods to expand what our platform can sense, understand, and respond to. You will work within the ML Research group, collaborating closely with ML Engineers who build the infrastructure that accelerates your research. This role is ideal for researchers who want to see their work directly impact product capabilities while maintaining a focus on cutting-edge innovation. The Mindset You are driven by curiosity and technical discovery. You see research as a systematic process of exploration and validation, not just theoretical work. You balance scientific rigor with practical impact, knowing that the best research solves real problems. You thrive in a team that values experimentation velocity and measurable technical improvement. What You’ll Do Develop novel ML models and algorithms for computational perception and interaction Design and execute rapid experiments to validate new ideas and methods Explore advancements in computer vision, audio processing, sensor fusion, or related domains Collaborate with ML Engineers to integrate research outcomes into training pipelines and production systems Measure and track experimentation velocity, the number and quality of validated experiments per quarter Contribute to research planning and help define the technical roadmap alongside the Engineering Manager and Tech Lead Document research findings and communicate technical progress to the broader team Must Have 2+ years of hands-on ML research experience in industry, academia, or research labs Demonstrable track record of designing and conducting ML experiments from hypothesis to validation Proficiency in Python for ML research and experimentation Deep expertise with PyTorch or TensorFlow for model development Experience training and evaluating ML models on real datasets Understanding of model evaluation metrics, experimental design, and statistical validation Familiarity with data preprocessing, augmentation, and management for ML workflows Experience presenting research findings to technical audiences Nice To Have Expertise in real-time inference, model optimization, or efficient architectures Experience with self-supervised learning, few-shot learning, or foundation models Background in multimodal learning combining vision, audio, and sensor data Contributions to open-source ML projects or released research code Experience collaborating with engineers to productionize research outcomes Familiarity with ML Engineering practices: training pipelines, experiment tracking, MLOps Background in edge computing, on-device ML, or resource-constrained environments Experience with sensing technologies: cameras, microphones, IMUs, or haptic systems Knowledge of privacy-preserving ML, federated learning, or on-device data processing We Offer Competitive compensation package. Flexible working hours and vacation policy. Product-driven culture that treasures talents and individual growth. Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field Nex is located in San Jose, California, USA and Hong Kong . Learn more about us at https://www.nexplayground.com/about . We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms! Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination. We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.

Location: San Jose, California, United States Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Team Cloud Infrastructure Engineering is a critical engineering discipline and a job function in the company. Its charter is to build tools and infrastructure that promote early detection of production failures, leading to a stellar customer experience. Our work is to drive safety, health and uptime of our platform, and the ability to remedy unforeseen problems. By removing some of the complex burdens on how to scale and maintain uptime in distributed systems, Cloud Infrastructure Engineer allows development teams to focus on feature development instead of the nuances of achieving and maintaining service level commitments. About the Opportunity: We’re looking for a creative and driven individual that can spearhead our effort to push “outside the box” infrastructure implementations, that will have a tremendous impact on our platform’s stability and scalability. What You’ll Be Doing: Responsible for the maintenance and configuration of AWS products and services Responsible for the research, architecture and project implementation solutions based on AWS products Responsible for the daily maintenance of each AWS cloud environment Support the deployment, maintenance and scaling of big data and machine learning platforms (e.g., Databricks, AWS SageMaker, Aliyun DSW) to enable data processing and model training workflows Own the Databricks platform on AWS end to end: workspace provisioning, account/workspace configuration, cluster policies, instance pools, and SQL warehouses, managed as code via the Databricks Terraform provider Monitor and optimize Databricks cost and performance, including cluster sizing and autoscaling, Photon/serverless adoption, DBU usage tracking via system tables, and job reliability tuning Automate the provisioning, scaling, and configuration of infrastructure resources using tools like Terraform and CI/CD pipelines Assist the team in troubleshooting and resolving production database issues during incidents Monitor company services and handle alerts in a timely manner to ensure service stability and uptime Collaborate with development teams to ensure seamless integration and deployment of new features Design, build and maintain internal platforms and tooling to improve operational efficiency, and support unified multi-cloud management across AWS, Alibaba Cloud, and other providers What We Look For In You: Bachelors degree or above, major in Computer Science or relevant domains, with over 6 years of experience in DevOps, SRE, DBA or related positions Proficient in AWS distributed management, large-scale clustering, fault tolerance, backup, load balancing and other technologies Have a deep understanding of high availability architecture, capacity planning, and rich experience in handling complex problems Have solid Linux platform operation and maintenance and debugging capabilities, and be proficient in troubleshooting, configuration tuning, and performance analysis Familiar with Kubernetes (k8s) for container orchestration and management Familiar with the functional features of AWS products and core products, and have rich practical experience in deployment and tuning of EC2, EKS, VPC, or big data products Experience with microservices architecture, including deployment, scaling, and maintenance Experience in monitoring, O&M and management of AWS large-scale servers and containers Experience in relational databases (e.g., MySQL, PostgreSQL) and NoSQL or big-data storage systems (e.g., Redis, MongoDB, HBase) is a plus Hands-on experience with big data / machine learning platforms such as Databricks, AWS SageMaker, or Aliyun DSW, including supporting data pipelines, notebook environments, and model training/deployment workflows Familiar with the deployment, configuration and maintenance of Nginx, kong and other software Proficient in using Python/Go/shell for development Strong engineering skills, proficient in at least one infrastructure sub-area, public cloud networking, SRE, DevOps or cloud-native Experience with internal developer platforms and proficiency in AI-assisted development tools (e.g., Claude Code, Codex) to improve engineering efficiency Working knowledge of Terraform or similar IaC tools is a plus Excellent business analysis ability, system architecture ability, and problem-solving ability. and strong self-drive Nice to Have: Bilingual in English and Mandarin Familiar with the operation and maintenance management of Alibaba Cloud, Google Cloud, Microsoft Cloud and other cloud providers. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The salary range for this position is $214,666 to $321,999. The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site. #LI-SK1 #LI-HYBRID Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE RETAIL TEAM - Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice. - Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line. - Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone. WHAT YOU'LL DO - Go deep on a few accounts. Learn each customer's business well enough that you could be wearing their badge in their hallways - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Decide when to bring in Agent Development, Product, Security, Legal, and Sierra leaders, and what each of them needs to do. You keep everyone aimed at the same goal - Raise the bar for the SE team: mentor others, set standards for demos and pilots, and write the playbooks for Strategic deals and GTM processes - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Share what you see across your largest accounts with Product leadership and inform roadmap WHAT YOU'LL BRING - 7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with Strategic customers with deal sizes of $1M+ consistently - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Strong experience in relationship-building with prospect stakeholders, including C-suite executives and technical leaders - Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.