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Location: Argentina Position: Virtual Medical Scribe Location: Remote Job Type: Full-Time / Part-Time Job Overview: We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks. Responsibilities: Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans. Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols. Review and finalize patient charts to ensure completeness and compliance with medical documentation standards. Coordinate with healthcare providers to clarify documentation and capture essential information. Maintain strict confidentiality and adhere to HIPAA regulations. Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups. Qualifications: Proficiency in medical terminology and familiarity with clinical procedures. Previous experience in medical scribing or a related field is preferred but not required. Excellent typing and transcription skills with attention to detail. Ability to multi-task and work in a fast-paced virtual environment. Strong communication skills and the ability to collaborate effectively with healthcare providers. Familiarity with EHR systems (e.g., Epic, Cerner) is a plus. Commitment to patient confidentiality and professionalism. Benefits: Flexible working hours. Opportunity to work remotely. Professional development and training in medical documentation.

Location: Colombia Position: Virtual Medical Scribe Location: Remote Job Type: Full-Time / Part-Time Job Overview: We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks. Responsibilities: Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans. Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols. Review and finalize patient charts to ensure completeness and compliance with medical documentation standards. Coordinate with healthcare providers to clarify documentation and capture essential information. Maintain strict confidentiality and adhere to HIPAA regulations. Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups. Qualifications: Proficiency in medical terminology and familiarity with clinical procedures. Previous experience in medical scribing or a related field is preferred but not required. Excellent typing and transcription skills with attention to detail. Ability to multi-task and work in a fast-paced virtual environment. Strong communication skills and the ability to collaborate effectively with healthcare providers. Familiarity with EHR systems (e.g., Epic, Cerner) is a plus. Commitment to patient confidentiality and professionalism. Benefits: Flexible working hours. Opportunity to work remotely. Professional development and training in medical documentation.

Location: Argentina Position: Virtual Medical Scribe Location: Remote Job Type: Full-Time / Part-Time Job Overview: We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks. Responsibilities: Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans. Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols. Review and finalize patient charts to ensure completeness and compliance with medical documentation standards. Coordinate with healthcare providers to clarify documentation and capture essential information. Maintain strict confidentiality and adhere to HIPAA regulations. Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups. Qualifications: Proficiency in medical terminology and familiarity with clinical procedures. Previous experience in medical scribing or a related field is preferred but not required. Excellent typing and transcription skills with attention to detail. Ability to multi-task and work in a fast-paced virtual environment. Strong communication skills and the ability to collaborate effectively with healthcare providers. Familiarity with EHR systems (e.g., Epic, Cerner) is a plus. Commitment to patient confidentiality and professionalism. Benefits: Flexible working hours. Opportunity to work remotely. Professional development and training in medical documentation.

Location: Argentina Position: Virtual Medical Scribe Location: Remote Job Type: Full-Time / Part-Time Job Overview: We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks. Responsibilities: Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans. Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols. Review and finalize patient charts to ensure completeness and compliance with medical documentation standards. Coordinate with healthcare providers to clarify documentation and capture essential information. Maintain strict confidentiality and adhere to HIPAA regulations. Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups. Qualifications: Proficiency in medical terminology and familiarity with clinical procedures. Previous experience in medical scribing or a related field is preferred but not required. Excellent typing and transcription skills with attention to detail. Ability to multi-task and work in a fast-paced virtual environment. Strong communication skills and the ability to collaborate effectively with healthcare providers. Familiarity with EHR systems (e.g., Epic, Cerner) is a plus. Commitment to patient confidentiality and professionalism. Benefits: Flexible working hours. Opportunity to work remotely. Professional development and training in medical documentation.

Location: Colombia Position: Virtual Medical Scribe Location: Remote Job Type: Full-Time / Part-Time Job Overview: We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks. Responsibilities: Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans. Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols. Review and finalize patient charts to ensure completeness and compliance with medical documentation standards. Coordinate with healthcare providers to clarify documentation and capture essential information. Maintain strict confidentiality and adhere to HIPAA regulations. Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups. Qualifications: Proficiency in medical terminology and familiarity with clinical procedures. Previous experience in medical scribing or a related field is preferred but not required. Excellent typing and transcription skills with attention to detail. Ability to multi-task and work in a fast-paced virtual environment. Strong communication skills and the ability to collaborate effectively with healthcare providers. Familiarity with EHR systems (e.g., Epic, Cerner) is a plus. Commitment to patient confidentiality and professionalism. Benefits: Flexible working hours. Opportunity to work remotely. Professional development and training in medical documentation.

Location: Colombia About Us: Angel City VA is a healthcare provider with a strong commitment to delivering exceptional medical services to patients and healthcare practitioners across the United States. Founded by a renowned doctor and a leading figure in the Clinical Research space, we have a deep-rooted understanding of the industry. We are currently in search of a dedicated and proficient Medical Virtual Assistant to become part of our team. This role offers an outstanding chance for individuals who share our passion for healthcare and exhibit exceptional organizational and communication skills. Responsibilities: Assist medical professionals with administrative tasks such as scheduling appointments, managing patient records, and handling billing and insurance matters. Handle patient inquiries and provide accurate and empathetic responses. Coordinate with healthcare providers to ensure seamless patient care. Prepare and update medical documents, reports, and correspondence. Manage electronic health records (EHR) and maintain patient confidentiality. Collaborate with medical staff to organize virtual medical consultations. Perform basic medical research and assist in creating medical content. Requirements: Proven experience as a Medical Assistant, Medical Secretary, or similar role. Proficiency in medical terminology and understanding of medical procedures. Excellent communication skills, both written and verbal. Strong organizational skills and attention to detail. Ability to work independently and manage tasks efficiently. Proficiency in using medical software, EHR systems, and Microsoft Office Suite. Comfortable with virtual communication tools such as Zoom or Skype. High-speed internet connection and a reliable computer setup. Preferred Qualifications: Medical Assistant certification or related healthcare certification. Previous experience with telemedicine platforms. Knowledge of medical billing and insurance processes. Familiarity with HIPAA regulations and patient data privacy. What We Offer: Competitive compensation based on experience and qualifications. HMO Card Opportunity to be part of a dynamic and compassionate team. Professional development and learning opportunities. Remote work environment that allows you to contribute from the comfort of your own space. At Angel City VA, we are committed to fostering an inclusive and diverse workplace. We encourage applications from candidates of all backgrounds and experiences.

Location: Dominican Republic About Us: Angel City VA is a healthcare provider with a strong commitment to delivering exceptional medical services to patients and healthcare practitioners across the United States. Founded by a renowned doctor and a leading figure in the Clinical Research space, we have a deep-rooted understanding of the industry. We are currently in search of a dedicated and proficient Medical Virtual Assistant to become part of our team. This role offers an outstanding chance for individuals who share our passion for healthcare and exhibit exceptional organizational and communication skills. Responsibilities: Assist medical professionals with administrative tasks such as scheduling appointments, managing patient records, and handling billing and insurance matters. Handle patient inquiries and provide accurate and empathetic responses. Coordinate with healthcare providers to ensure seamless patient care. Prepare and update medical documents, reports, and correspondence. Manage electronic health records (EHR) and maintain patient confidentiality. Collaborate with medical staff to organize virtual medical consultations. Perform basic medical research and assist in creating medical content. Requirements: Proven experience as a Medical Assistant, Medical Secretary, or similar role. Proficiency in medical terminology and understanding of medical procedures. Excellent communication skills, both written and verbal. Strong organizational skills and attention to detail. Ability to work independently and manage tasks efficiently. Proficiency in using medical software, EHR systems, and Microsoft Office Suite. Comfortable with virtual communication tools such as Zoom or Skype. High-speed internet connection and a reliable computer setup. Preferred Qualifications: Medical Assistant certification or related healthcare certification. Previous experience with telemedicine platforms. Knowledge of medical billing and insurance processes. Familiarity with HIPAA regulations and patient data privacy. What We Offer: Competitive compensation based on experience and qualifications. HMO Card Opportunity to be part of a dynamic and compassionate team. Professional development and learning opportunities. Remote work environment that allows you to contribute from the comfort of your own space. At Angel City VA, we are committed to fostering an inclusive and diverse workplace. We encourage applications from candidates of all backgrounds and experiences.

Location: Dominican Republic 🩺 Remote Nurse (Part-Time to Full-Time) Position: Remote Nurse Employment Type: Part-Time to Full-Time (flexible transition) Compensation: $7 USD per hour Location: Remote (work from home) 🌟 About the Role We are seeking a compassionate and detail-oriented Remote Nurse to join our healthcare support team. This role is ideal for professionals who want to provide quality patient care while working from home. You will play a key role in supporting patients virtually, coordinating with physicians, and ensuring continuity of care across digital platforms. 📋 Responsibilities •     Provide remote patient support via phone, video calls, and secure messaging platforms. •     Conduct initial health assessments and follow-up check-ins. •     Educate patients on treatment plans, medications, and preventive care. •     Document patient interactions accurately in electronic health records (EHR). •     Collaborate with physicians and other healthcare providers to ensure seamless care. •     Monitor patient progress and escalate urgent cases when necessary. •     Maintain confidentiality and comply with HIPAA and other healthcare regulations. ✅ Qualifications •     Licensed Registered Nurse (RN) or equivalent certification (depending on country). •     Strong communication skills and ability to build trust remotely. •     Experience with telehealth platforms and electronic health records preferred. •     Reliable internet connection and quiet workspace. •     Ability to work flexible hours (part-time with potential to transition to full-time). •     Compassionate, patient-centered approach to care. 💼 Benefits •     Flexible schedule with growth from part-time to full-time. •     Remote work convenience. •     Opportunity to be part of a supportive, patient-focused team. •     Professional development in telehealth and digital care.

Location: Mexico 🩺 Remote Nurse (Part-Time to Full-Time) Position: Remote Nurse Employment Type: Part-Time to Full-Time (flexible transition) Compensation: $7 USD per hour Location: Remote (work from home) 🌟 About the Role We are seeking a compassionate and detail-oriented Remote Nurse to join our healthcare support team. This role is ideal for professionals who want to provide quality patient care while working from home. You will play a key role in supporting patients virtually, coordinating with physicians, and ensuring continuity of care across digital platforms. 📋 Responsibilities •     Provide remote patient support via phone, video calls, and secure messaging platforms. •     Conduct initial health assessments and follow-up check-ins. •     Educate patients on treatment plans, medications, and preventive care. •     Document patient interactions accurately in electronic health records (EHR). •     Collaborate with physicians and other healthcare providers to ensure seamless care. •     Monitor patient progress and escalate urgent cases when necessary. •     Maintain confidentiality and comply with HIPAA and other healthcare regulations. ✅ Qualifications •     Licensed Registered Nurse (RN) or equivalent certification (depending on country). •     Strong communication skills and ability to build trust remotely. •     Experience with telehealth platforms and electronic health records preferred. •     Reliable internet connection and quiet workspace. •     Ability to work flexible hours (part-time with potential to transition to full-time). •     Compassionate, patient-centered approach to care. 💼 Benefits •     Flexible schedule with growth from part-time to full-time. •     Remote work convenience. •     Opportunity to be part of a supportive, patient-focused team. •     Professional development in telehealth and digital care.

Location: Philippines 🩺 Remote Nurse (Part-Time to Full-Time) Position: Remote Nurse Employment Type: Part-Time to Full-Time (flexible transition) Compensation: $7 USD per hour Location: Remote (work from home) 🌟 About the Role We are seeking a compassionate and detail-oriented Remote Nurse to join our healthcare support team. This role is ideal for professionals who want to provide quality patient care while working from home. You will play a key role in supporting patients virtually, coordinating with physicians, and ensuring continuity of care across digital platforms. 📋 Responsibilities •     Provide remote patient support via phone, video calls, and secure messaging platforms. •     Conduct initial health assessments and follow-up check-ins. •     Educate patients on treatment plans, medications, and preventive care. •     Document patient interactions accurately in electronic health records (EHR). •     Collaborate with physicians and other healthcare providers to ensure seamless care. •     Monitor patient progress and escalate urgent cases when necessary. •     Maintain confidentiality and comply with HIPAA and other healthcare regulations. ✅ Qualifications •     Licensed Registered Nurse (RN) or equivalent certification (depending on country). •     Strong communication skills and ability to build trust remotely. •     Experience with telehealth platforms and electronic health records preferred. •     Reliable internet connection and quiet workspace. •     Ability to work flexible hours (part-time with potential to transition to full-time). •     Compassionate, patient-centered approach to care. 💼 Benefits •     Flexible schedule with growth from part-time to full-time. •     Remote work convenience. •     Opportunity to be part of a supportive, patient-focused team. •     Professional development in telehealth and digital care.

Location: Colombia 🩺 Remote Nurse (Part-Time to Full-Time) Position: Remote Nurse Employment Type: Part-Time to Full-Time (flexible transition) Compensation: $7 USD per hour Location: Remote (work from home) 🌟 About the Role We are seeking a compassionate and detail-oriented Remote Nurse to join our healthcare support team. This role is ideal for professionals who want to provide quality patient care while working from home. You will play a key role in supporting patients virtually, coordinating with physicians, and ensuring continuity of care across digital platforms. 📋 Responsibilities •     Provide remote patient support via phone, video calls, and secure messaging platforms. •     Conduct initial health assessments and follow-up check-ins. •     Educate patients on treatment plans, medications, and preventive care. •     Document patient interactions accurately in electronic health records (EHR). •     Collaborate with physicians and other healthcare providers to ensure seamless care. •     Monitor patient progress and escalate urgent cases when necessary. •     Maintain confidentiality and comply with HIPAA and other healthcare regulations. ✅ Qualifications •     Licensed Registered Nurse (RN) or equivalent certification (depending on country). •     Strong communication skills and ability to build trust remotely. •     Experience with telehealth platforms and electronic health records preferred. •     Reliable internet connection and quiet workspace. •     Ability to work flexible hours (part-time with potential to transition to full-time). •     Compassionate, patient-centered approach to care. 💼 Benefits •     Flexible schedule with growth from part-time to full-time. •     Remote work convenience. •     Opportunity to be part of a supportive, patient-focused team. •     Professional development in telehealth and digital care.

Location: Philippines We are seeking an experienced and customer-focused Call Center Representative to join our healthcare team. The ideal candidate will have strong call center experience, exceptional communication skills, and hands-on experience using eClinicalWorks (eCW). This role is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, assisting patients, documenting interactions accurately, and ensuring an outstanding patient experience. We are specifically looking for an "All-Star" candidate who is proactive, detail-oriented, highly organized, and capable of working independently while maintaining excellent service standards. Key Responsibilities · Handle a high volume of inbound and outbound patient calls professionally and efficiently. · Schedule, reschedule, and cancel appointments accurately within eClinicalWorks (eCW). · Verify patient demographics, insurance information, and contact details. · Document all patient interactions thoroughly and accurately in the EMR system. · Identify urgent patient concerns and escalate appropriately according to established protocols. · Provide exceptional customer service while maintaining empathy, professionalism, and patience. · Follow up on patient inquiries, messages, and assigned tasks in a timely manner. · Maintain accuracy when handling patient information and appointment scheduling. · Adhere to HIPAA and company privacy policies at all times. · Collaborate with providers, medical assistants, and administrative staff to ensure smooth patient care coordination. · Meet established productivity and quality standards. Qualifications · Minimum 2 years of call center experience (healthcare call center experience strongly preferred). · Hands-on experience with eClinicalWorks (eCW) is required. · Excellent verbal and written English communication skills. · Strong customer service and patient relations skills. · Ability to multitask in a fast-paced environment. · Strong attention to detail and organizational skills. · Ability to work independently with minimal supervision. · Proficient with Microsoft Office, Google Workspace, and EMR systems.

Location: Dominican Republic We are seeking an experienced and customer-focused Call Center Representative to join our healthcare team. The ideal candidate will have strong call center experience, exceptional communication skills, and hands-on experience using eClinicalWorks (eCW). This role is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, assisting patients, documenting interactions accurately, and ensuring an outstanding patient experience. We are specifically looking for an "All-Star" candidate who is proactive, detail-oriented, highly organized, and capable of working independently while maintaining excellent service standards. Key Responsibilities · Handle a high volume of inbound and outbound patient calls professionally and efficiently. · Schedule, reschedule, and cancel appointments accurately within eClinicalWorks (eCW). · Verify patient demographics, insurance information, and contact details. · Document all patient interactions thoroughly and accurately in the EMR system. · Identify urgent patient concerns and escalate appropriately according to established protocols. · Provide exceptional customer service while maintaining empathy, professionalism, and patience. · Follow up on patient inquiries, messages, and assigned tasks in a timely manner. · Maintain accuracy when handling patient information and appointment scheduling. · Adhere to HIPAA and company privacy policies at all times. · Collaborate with providers, medical assistants, and administrative staff to ensure smooth patient care coordination. · Meet established productivity and quality standards. Qualifications · Minimum 2 years of call center experience (healthcare call center experience strongly preferred). · Hands-on experience with eClinicalWorks (eCW) is required. · Excellent verbal and written English communication skills. · Strong customer service and patient relations skills. · Ability to multitask in a fast-paced environment. · Strong attention to detail and organizational skills. · Ability to work independently with minimal supervision. · Proficient with Microsoft Office, Google Workspace, and EMR systems.

Location: Dominican Republic Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication. This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards. Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred. Essential Duties and Responsibilities Interpretation & Translation: • Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff. • Ensure accurate use of medical terminology in both languages. • Maintain cultural sensitivity and communication clarity in all interactions. Patient Communication Support • Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish. • Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution. • Handle inbound and outbound patient phone calls. • Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries. • Support providers and staff with patient communication needs. Administrative & Clinical Support • Assist with communication workflows related to patient care coordination. • Document communication interactions accurately in clinic systems. • Support administrative tasks related to patient communication and scheduling. • Help manage communication queues to ensure timely responses. • Provide general support to clinical and operational teams as needed. Compliance & Quality Standards • Maintain HIPAA compliance and patient confidentiality at all times. • Ensure all communications meet clinic professionalism and quality standards. • Deliver accurate interpretation and communication support in a fast-paced clinical environment. Qualifications • Fluency in English and Spanish (spoken and written) — required. • Strong grammar, spelling, and professional writing skills in both languages — required. • Medical interpreter certification or healthcare translation certification — strongly preferred. • Previous healthcare, clinic, medical office, or patient communication experience — preferred. • Knowledge of medical terminology in both English and Spanish. • Experience handling phone systems, SMS communication platforms, and patient communication tools. • Strong organizational skills and ability to multitask. • Excellent customer service and interpersonal communication skills. • Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools). • Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards. Schedule: 1:00 PM - 9:00 PM AST.

Location: Colombia Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication. This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards. Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred. Essential Duties and Responsibilities Interpretation & Translation: • Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff. • Ensure accurate use of medical terminology in both languages. • Maintain cultural sensitivity and communication clarity in all interactions. Patient Communication Support • Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish. • Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution. • Handle inbound and outbound patient phone calls. • Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries. • Support providers and staff with patient communication needs. Administrative & Clinical Support • Assist with communication workflows related to patient care coordination. • Document communication interactions accurately in clinic systems. • Support administrative tasks related to patient communication and scheduling. • Help manage communication queues to ensure timely responses. • Provide general support to clinical and operational teams as needed. Compliance & Quality Standards • Maintain HIPAA compliance and patient confidentiality at all times. • Ensure all communications meet clinic professionalism and quality standards. • Deliver accurate interpretation and communication support in a fast-paced clinical environment. Qualifications • Fluency in English and Spanish (spoken and written) — required. • Strong grammar, spelling, and professional writing skills in both languages — required. • Medical interpreter certification or healthcare translation certification — strongly preferred. • Previous healthcare, clinic, medical office, or patient communication experience — preferred. • Knowledge of medical terminology in both English and Spanish. • Experience handling phone systems, SMS communication platforms, and patient communication tools. • Strong organizational skills and ability to multitask. • Excellent customer service and interpersonal communication skills. • Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools). • Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards. Schedule: 1:00 PM - 9:00 PM AST.

Location: Dominican Republic We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs. This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage. Key Responsibilities: • Serve as the primary liaison between clients and ACVA. • Conduct regular client check-ins to ensure satisfaction and identify opportunities for improvement. • Build and maintain strong, long-term relationships with clients. • Address client concerns, questions, and escalations promptly and professionally. • Monitor client satisfaction and implement retention strategies. • Coordinate with internal teams to ensure client expectations are met. • Prepare and deliver client reports, updates, and performance reviews. Account Growth & Business Development • Identify opportunities to expand services within existing client accounts. • Support business development initiatives through relationship building and networking. • Participate in client discovery calls and needs assessments. • Assist in preparing proposals, presentations, and service recommendations. • Collaborate with leadership to develop strategies for client retention and growth. • Generate referrals and identify potential new business opportunities. Team Coordination • Work closely with Operations, Recruitment, and Virtual Assistant teams. • Ensure smooth onboarding of new clients and successful placement of Virtual Assistants. • Monitor client feedback and communicate improvement opportunities internally. • Follow up on action items and ensure timely resolution of client requests. Qualifications Required • 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role. • Excellent verbal and written English communication skills. • Strong organizational and time-management abilities. • Ability to manage multiple clients and priorities simultaneously. • Strong problem-solving and conflict-resolution skills. • Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms. • Bilingual English and Spanish skills are desirable. • Must be able to successfully pass a background check. • Must provide reliable professional references. •Strong ability to collaborate with cross-functional teams in a remote work environment. Preferred • Experience in Business Development or Sales. • Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments. • Experience managing remote teams. • Knowledge of client retention and account growth strategies. Key Competencies • Relationship Building • Customer Service Excellence • Business Development Mindset • Communication Skills • Accountability • Attention to Detail • Strategic Thinking • Follow-Up and Execution • Professionalism Compensation • Competitive compensation based on experience. • Remote work environment. • Opportunities for growth and advancement within the organization.

Location: Mexico We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs. This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage. Key Responsibilities: • Serve as the primary liaison between clients and ACVA. • Conduct regular client check-ins to ensure satisfaction and identify opportunities for improvement. • Build and maintain strong, long-term relationships with clients. • Address client concerns, questions, and escalations promptly and professionally. • Monitor client satisfaction and implement retention strategies. • Coordinate with internal teams to ensure client expectations are met. • Prepare and deliver client reports, updates, and performance reviews. Account Growth & Business Development • Identify opportunities to expand services within existing client accounts. • Support business development initiatives through relationship building and networking. • Participate in client discovery calls and needs assessments. • Assist in preparing proposals, presentations, and service recommendations. • Collaborate with leadership to develop strategies for client retention and growth. • Generate referrals and identify potential new business opportunities. Team Coordination • Work closely with Operations, Recruitment, and Virtual Assistant teams. • Ensure smooth onboarding of new clients and successful placement of Virtual Assistants. • Monitor client feedback and communicate improvement opportunities internally. • Follow up on action items and ensure timely resolution of client requests. Qualifications Required • 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role. • Excellent verbal and written English communication skills. • Strong organizational and time-management abilities. • Ability to manage multiple clients and priorities simultaneously. • Strong problem-solving and conflict-resolution skills. • Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms. • Bilingual English and Spanish skills are desirable. • Must be able to successfully pass a background check. • Must provide reliable professional references. •Strong ability to collaborate with cross-functional teams in a remote work environment. Preferred • Experience in Business Development or Sales. • Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments. • Experience managing remote teams. • Knowledge of client retention and account growth strategies. Key Competencies • Relationship Building • Customer Service Excellence • Business Development Mindset • Communication Skills • Accountability • Attention to Detail • Strategic Thinking • Follow-Up and Execution • Professionalism Compensation • Competitive compensation based on experience. • Remote work environment. • Opportunities for growth and advancement within the organization.

Location: Philippines About Us: Angel City VA is a healthcare provider with a strong commitment to delivering exceptional medical services to patients and healthcare practitioners across the United States. Founded by a renowned doctor and a leading figure in the Clinical Research space, we have a deep-rooted understanding of the industry. We are currently in search of a dedicated and proficient Medical Virtual Assistant to become part of our team. This role offers an outstanding chance for individuals who share our passion for healthcare and exhibit exceptional organizational and communication skills. Responsibilities: Assist medical professionals with administrative tasks such as scheduling appointments, managing patient records, and handling billing and insurance matters. Handle patient inquiries and provide accurate and empathetic responses. Coordinate with healthcare providers to ensure seamless patient care. Prepare and update medical documents, reports, and correspondence. Manage electronic health records (EHR) and maintain patient confidentiality. Collaborate with medical staff to organize virtual medical consultations. Perform basic medical research and assist in creating medical content. Requirements: Proven experience as a Medical Assistant, Medical Secretary, or similar role. Proficiency in medical terminology and understanding of medical procedures. Excellent communication skills, both written and verbal. Strong organizational skills and attention to detail. Ability to work independently and manage tasks efficiently. Proficiency in using medical software, EHR systems, and Microsoft Office Suite. Comfortable with virtual communication tools such as Zoom or Skype. High-speed internet connection and a reliable computer setup. Preferred Qualifications: Medical Assistant certification or related healthcare certification. Previous experience with telemedicine platforms. Knowledge of medical billing and insurance processes. Familiarity with HIPAA regulations and patient data privacy. What We Offer: Competitive compensation based on experience and qualifications. One of the best HMO Card in the business Opportunity to be part of a dynamic and compassionate team. Professional development and learning opportunities. Remote work environment that allows you to contribute from the comfort of your own space. At Angel City VA, we are committed to fostering an inclusive and diverse workplace. We encourage applications from candidates of all backgrounds and experiences.