Location: AU: Melbourne: (260 Burwood Rd); AU: Sydney (45 Clarence St)
Workplace: Hybrid
THE ROLE
As a Lead Engineer in Making Payments, part of Xero’s Payments Platform, you will own the technical lifecycle of bill payments: the way small businesses pay their bills and their people through Xero. When payouts land smoothly, a business’s cash flow stays healthy, so your work has a real and visible effect on the customers we serve. You will set the technical direction, turn it into a clear, sequenced plan, then guide the team as they deliver it and look after the health of our systems once they are live. You’ll get deep exposure to payments at scale and room to shape architecture, delivery and team capability.
THE TEAM & HOW THEY CONNECT
You’ll join Making Payments within Xero’s Payments Platform, helping build and scale the bill-payments experience for small businesses across regions. You’ll work closely with Product and Design, and collaborate with engineering, Security, Risk and Operations partners across Xero across timezones.
THE TECHNICAL ENVIRONMENT AND THE IMPACT
- Our stack: .NET (C#), AWS, Postgres and DynamoDB, with an API-first, mostly backend focus and tier 1 services that need high availability and test coverage above 90%.
- Hard problems, high scale: Global rails, orchestration, compliance, fraud design and more.
- Early stage, real ownership: Define foundational systems that future revenue and product lines will depend on.
- Massive impact: Shape a global payments platform critical to Xero’s revenue and customer growth.
WHAT YOU’LL DO
- Define and build core platform services: Lead the design and development of reliable, scalable, secure services, and shape the technical foundation for Xero’s money movement capabilities.
- Stay hands-on: Contribute directly to production code, proofs of concept and technical deep dives.
- Drive technical excellence: Set a high bar for reliability, security and scale through design reviews and best practices.
- Ensure operational excellence: Lead on-call practices, build robust observability and champion high-performance, reliable systems.
- Collaborate cross-functionally: Translate complex business needs into resilient engineering solutions.
- Mentor and grow engineers: Act as a role model and coach, fostering a culture of inclusion, collaboration and excellence.
- Drive innovation with AI: Champion AI tools and practices across the team, from accelerating development workflows to strengthening the platform.
WHAT WE’RE LOOKING FOR
- Experience: Hands-on experience in a senior technical role such as Staff Engineer or Tech Lead, delivering highly available, distributed backend systems at scale, ideally in payments, fintech or another regulated space.
- Architecture and API design: Depth in secure, high-throughput services, including knowing when a synchronous API fits and when an asynchronous, event-based design serves customers better.
- Technical foundations: Proficiency in at least one modern backend language (C# is a bonus, but Java, Go or C++ work too), cloud-native experience (ideally AWS), and both SQL and NoSQL databases.
- You Go Fast by breaking complex problems into clear, actionable plans and following through.
- You Go Together by building trusted relationships across engineering, product, risk and operations.
- You Go Bold with AI by using AI tools hands-on in your own engineering work.
WHERE AND HOW YOU CAN WORK
You’ll be based in Sydney or Melbourne, working a hybrid model that blends time together in our modern offices with the flexibility of working from home. Boost days bring teams together in person on Wednesdays and Thursdays. You’ll be part of a globally distributed team across Australia and the US.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A real human recruiter reviews all candidates before any hiring action is taken.
ГибридleadYou’ll work closely with Product and Design, and collaborate with engineering, Security, Risk and Operations partners across Xero across timezones
Location: Москва
SberData — подразделение Сбера, которое занимается разработкой инфраструктуры для поставки, хранения и обработки данных. Наша команда развивает инструменты для разработки data-продуктов (моделей, витрин, ad-hoc аналитики) в Enterprise-среде в рамках корпоративной аналитической платформы. Мы разрабатываем сервис DataAPI — высокотехнологичное решение, которое выступает мостом между корпоративными хранилищами данных и современными LLM-приложениями (автономными AI-агентами).
Обязанности
### Задачи:
* формировать техническое видение и дорожную карту развития DataAPI; участвовать в определении приоритетов совместно с продуктовым менеджером, аналитиками и стейкхолдерами
* проектировать архитектуру сервиса и его ключевых компонентов, принимать и согласовывать технические решения, оценивать их влияние на масштабируемость, надежность, безопасность и стоимость эксплуатации
* разбирать сложные продуктовые и интеграционные задачи на технические решения и задачи; определять зависимости, риски и необходимые ресурсы
* участвовать в разработке ключевых компонентов сервиса, проводить code review, контролировать соблюдение инженерных стандартов, качества кода, тестирования и документирования
* обеспечивать надежность, наблюдаемость и эксплуатационную готовность сервиса: участвовать в разборе инцидентов, выявлении узких мест, формировании мер по их устранению и предотвращению повторений
* развивать практики CI/CD, автоматизированного тестирования, релизного процесса и управления техническим долгом
* выступать техническим экспертом при взаимодействии с разработчиками, DevOps-инженерами, системными аналитиками, командами безопасности, инфраструктуры и смежными продуктовыми командами
* коммуницировать технические решения, ограничения и риски как техническим, так и нетехническим стейкхолдерам; участвовать в презентациях продукта и в приемо-сдаточных испытаниях.
Требования
### Требования:
* опыт проектирования микросервисных, высоконагруженных или enterprise-решений от 5 лет, в т.ч. опыт на позиции технического лидера/ведущего разработчика/главного DevOps-инженера или архитектора от 2 лет
* глубокое понимание принципов проектирования распределенных систем: API, интеграций, отказоустойчивости, идемпотентности, обработки ошибок, безопасности и производительности
* практический опыт разработки на Python, Go и/или Java, умения принимать архитектурные решения и проводить качественный code review
* опыт работы с реляционными и нереляционными базами данных и распределёнными хранилищами, включая проектирование моделей данных, оптимизацию запросов и эксплуатационные аспекты
* опыт построения и сопровождения CI/CD-процессов, контейнеризированных приложений и сервисов в Kubernetes
* опыт ведения технической документации: архитектурных решений, схем интеграций, API-контрактов и проектной документации
* опыт взаимодействия с заказчиками, аналитиками, DevOps, тестированием и другими смежными командами.
### Будет плюсом:
* опыт работы с Data Lake, аналитическими платформами или ML/AI-продуктами.
* пнимание архитектуры LLM-приложений, AI-агентов и специфики предоставления им доступа к корпоративным данным.
* опыт внедрения продуктов в корпоративной инфраструктуре заказчика.
* опыт проведения технических демо и консультирования клиентов.
* опыт управления распределенной командой или координации работы нескольких инженеров.
Условия
### Мы предлагаем:
* комфортный современный офис в Москве: БЦ Даниловский форт, рядом с М.Тульская, Верхние котлы
* возможность выбрать удобный график – офис/гибрид
* ежегодный пересмотр зарплаты, годовая премия
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера.
Поддержка существующего и разработка нового функционала в конфигурациях 1С: Зарплата и управление персоналом 3.1, Бухгалтерия Предприятия КОРП 3.0, Документооборот 2.1, Управление производственным предприятием 1.3, 1С:Шина. Обновление релизов указанных конфигураций с переносом доработок.
Задачи:
— Планировать и проводить аудиторские проверки деятельности Банка на рынке ценных бумаг
— Оценивать эффективность и соответствие процессов требованиям законодательства и внутренним нормативам банка
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Team
The Financial Crime Quality Assurance (QA) team at OKX is part of the Compliance Assurance function and is responsible for reviewing and rating the quality of AML Transaction Monitoring alert disposition and Financial Crime Investigations performed by the Global Financial Crime Investigations Team.
We are a team of risk-focused compliance experts who independently assess investigation quality, promote consistency in decision-making, and ensure compliance with AML/CFT requirements, internal policies, and regulatory expectations. By working closely with Operations, Product, and Compliance teams, we help strengthen financial crime controls and drive continuous improvement across the investigation lifecycle.
About the Opportunity
This is an exciting opportunity to lead the Financial Crime QA team within the Compliance Assurance function of a regulated crypto business. As QA Team Lead, you will manage a team of QA Analysts who review AML Transaction Monitoring alerts, Name Screening, EDD and other financial crime investigations.
You will own the day-to-day delivery and quality of the QA program, set and uphold review standards, and develop your team's expertise. Working closely with Financial Crime Operations, Compliance leadership and Product teams, you will turn QA insights into lasting improvements in investigation quality and the effectiveness of the firm's financial crime controls.
What You’ll Be Doing
Team Leadership & People Management
– Lead, mentor and develop a team of QA Analysts. Set clear objectives, allocate daily workload, manage capacity and productivity, and conduct regular one-to-ones and performance reviews. Support hiring, onboarding and training of new team members, and foster a culture of accountability, integrity and continuous learning.
QA Program Ownership
– Own the end-to-end delivery of QA reviews across Transaction Monitoring, Name Screening, Sanctions, EDD and other AML investigations. Ensure reviews are completed on time, to a consistent standard, and in line with agreed sampling plans and service levels.
Quality Oversight & Second-Level Review
– Perform second-level reviews of QA Analyst findings, validate defect ratings and resolve disputes or challenges from Operations. Personally review complex, high-risk or escalated cases, and act as the final QA decision-maker on borderline outcomes.
QA Framework & Methodology
– Design, maintain and enhance the QA framework, including scorecards, error taxonomies, risk-based sampling methodologies, procedures and quality standards. Ensure the framework reflects AML/CFT regulatory requirements, internal policies, and emerging crypto-specific typologies.
Calibration & Consistency
– Lead regular calibration sessions within the QA team and with Financial Crime Operations to align on policy interpretation, grey areas and scoring methodology, and reduce subjectivity in quality evaluations.
Management Information & Reporting
– Produce and present QA MI, dashboards and trend analysis to Financial Crime and Compliance leadership. Identify systemic issues, root causes and emerging risks, and translate findings into clear, actionable recommendations for management and governance forums.
Stakeholder Management
– Act as the primary QA point of contact for Financial Crime Operations leadership, Team Leads, Product, Policy and other Compliance teams. Drive agreement on corrective actions, escalate material control weaknesses, and support internal and external audits and regulatory examinations as required.
Coaching & Quality Improvement
– Partner with Operations and Training teams to turn QA findings into targeted coaching, training content and procedural updates. Act as a Subject Matter Expert on AML investigations, crypto typologies and regulatory expectations.
Innovation & AI-Enabled Quality
– Drive the adoption and continuous improvement of AI-enabled quality tools such as QA Copilot. Define requirements, lead UAT and process validation, and identify opportunities to increase QA coverage and efficiency through automation.
AML
Projects & Program Enhancements
– Represent QA in AML projects, process changes and program enhancement initiatives, providing input on control design, quality standards and implementation readiness.
Ad Hoc Responsibilities
– Undertake additional projects and assignments as delegated by the Head of Compliance Assurance or their delegate.
What We Look For In You
Bachelor's degree in law, finance, business administration or a related field; a relevant compliance certification (e.g. CAMS, ICA) is strongly preferred
10+ years of experience in the financial services industry, with a significant focus on AML/CFT and financial crime compliance
Experience in the cryptocurrency or digital asset industry is highly preferred, including familiarity with blockchain analytics tools (e.g. Chainalysis, Elliptic, TRM Labs) and crypto-specific financial crime typologies
Proven hands-on experience in AML Transaction Monitoring and Financial Crime Investigations, including alert disposition, case investigation, and SAR/STR decisioning
Demonstrated people leadership experience, including managing, coaching and developing teams of analysts or investigators
Experience in Quality Assurance and/or Monitoring & Testing of AML controls is highly desirable, including designing scorecards, sampling methodologies and QA frameworks
Strong understanding of global AML/CFT regulatory expectations and sanctions requirements
Excellent analytical and judgment skills, with the ability to identify root causes and systemic issues and translate them into practical recommendations
Strong stakeholder management skills and the confidence to challenge, influence and drive agreement with senior stakeholders
Experience producing management information and presenting findings to leadership or governance forums
High attention to detail and a commitment to accurate, consistent, high-quality documentation
Fluent in English with excellent written and verbal communication skills
Perks &
Benefits
Competitive total compensation package
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Hong Kong
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
Your future role within QRT
The Production Engineering (desk aligned) team is looking out for a senior, hands-on engineer ready to take on team leadership responsibilities while remaining technically engaged in day-to-day production support and development. In this role, you will manage and mentor a small team of Production Engineers, act as the primary escalation point for critical issues, and shape the team's processes, standards, and technical direction while working directly on production systems alongside the team.
Key Responsibilities
Team Leadership & People Management
Lead, mentor, and develop a team of Production Engineers, fostering a culture of ownership, collaboration, and continuous improvement.
Own staffing needs for the team, including participating in hiring, onboarding, and training of new team members.
Set priorities, allocate workload, and coordinate on-call/shift coverage (including evenings and weekends) to ensure adequate support across trading hours.
Conduct regular 1:1s, performance reviews, and career development conversations with team members.
Act as the primary point of escalation for critical production incidents, ensuring timely communication to senior stakeholders and global teams.
Represent the team in discussions with global engineering, trading, and business stakeholders, and act as a bridge between local team execution and global strategy.
Drive the team's roadmap for automation, tooling, and process improvement in partnership with global leads.
Production Support
Act as a first point of contact for the desks, remaining hands-on in providing comprehensive user and system support across all technology streams.
Handle desk BAU requests, liaising closely with Dev teams and Core teams to scope, prioritize, and deliver fixes or enhancements.
Own desk inventory management and infrastructure management for the desks, ensuring systems and inventories are accurate and well maintained.
Monitor, maintain, and troubleshoot production systems to ensure stability and reliability, with particular emphasis on data platforms and processes.
Lead the response to major incidents and urgent requests, including monitoring and triaging, diagnosing and resolving (or directing resolution of) issues affecting data flows, trading applications, and related infrastructure.
Perform and oversee daily health checks and desk-targeted monitoring (dedicated view / Front2Back view / etc.) of trading and data systems before market open, ensuring all components are operational.
Manage and support static and dynamic databases, including troubleshooting data integrity issues and performing routine maintenance.
Coordinate with development and business teams to resolve "pretrade" related issues and implement fixes or enhancements.
Own release management activities for the team, coordinating releases with Dev teams including deployment, verification, and rollback procedures for data and trading applications.
Ensure team documentation is maintained and kept current for operational procedures, incident response, and data workflows.
Ensure team compliance with internal controls, regulatory requirements, and best practices for data management and system support.
Lead root cause analysis and post-incident reviews, driving continuous improvement of data stream reliability and performance.
Collaborate with global support teams to share knowledge, escalate issues, and drive resolution of complex, cross-regional data stream problems.
Development & Automation
Set technical direction for and personally contribute to automation tools that streamline operational workflows across the team.
Design, build, and review scripts and applications for data quality checks, monitoring, alerting, and recovery processes.
Drive adoption of best practices in coding, testing, and deployment within the team.
Lead or contribute to projects involving cloud technologies, CI/CD pipelines, and performance optimization.
Evaluate new tools and technologies that could improve team efficiency and system resilience.
Required Skills & Experience
15+ years in a technical support role, ideally within trading/market access, with at least 3-4 years of experience leading or mentoring a team (formally or informally).
Proven ability to manage people and priorities in a fast-paced, high-pressure environment while staying technically hands-on.
Experience with Python, Bash and PowerShell scripting (with or without Copilot).
Experience with Windows desktop/server and Linux OS administration.
Strong relational database skills (SQL Server, Postgres).
Experience supporting trading platforms and infrastructure.
Strong problem-solving, business analytics, and decision-making capabilities under pressure.
Ownership mindset with a strong commitment to issue resolution and team accountability.
Excellent written and oral communication skills, with experience presenting to senior stakeholders.
Preferred Attributes
Experience building, growing, or stabilizing a support/engineering team, ideally in a regional office setting.
Motivated to support diverse technology streams and help the team learn new domains.
Ability to work independently and as part of a global team, while being the clear point of accountability locally.
Proactive in identifying opportunities for automation and process improvement, both for self and team.
Comfortable balancing people-management duties with hands-on technical work.
Experience with AWS/cloud platforms, cloud monitoring and automation.
Experience with Crypto asset, Crypto market.
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
Location: Москва
Наша команда обеспечивает легальные расчёты для юридических лиц в криптовалюте по внешнеэкономическим контрактам в цифровом канале банка.
В рамках платежа обеспечивается полный цикл операции — от приёма заявки клиента до расчётов с зарубежным контрагентом, включая обязательные контрольные процедуры проверки, учёт с отчётностью. Продукт построен на новой регуляторике цифровых валют.
Проект на стадии запуска — новый класс банковских операций без готовых решений: процесс и требования проектируются командой с нуля. Короткая дистанция до обратной связи, реальное влияние на продукт, большой объём интеграционной работы.
Обязанности
* техническое лидерство: определение архитектуры, выбор технологий, принятие ключевых решений
* разработка и поддержка backend-сервисов на Java
* проектирование масштабируемых, отказоустойчивых решений и оценка трудозатрат
* обеспечение качества кода: code review, паттерны, тестирование, документация
* оптимизация производительности, анализ инцидентов, рефакторинг критических участков
* работа с командой: менторство, onboarding новых разработчиков, координация задач
* взаимодействие с архитекторами, владельцами продуктов и другими командами
* написание unit- и интеграционных тестов, SQL-скриптов, миграций.
Требования
* опыт промышленной разработки на Java от 5 лет, из них не менее 2 лет на позиции Tech Lead/ведущего разработчика
* глубокое знание Spring Framework (Spring Boot, Spring Data JPA и др.)
* опыт проектирования и поддержки микросервисной архитектуры
* опыт работы с PostgreSQL в части написания и оптимизации запросов
* понимание принципов многопоточности, JVM, сборки мусора, профилирования
* опыт работы с брокерами и очередями сообщений
* опыт работы с Docker, Kubernetes.
Будет плюсом:
* уверенное владение AI-инструментами.
Условия
* комфортный современный офис рядом с м. Ленинский проспект, ул. Вавилова 19, формат работы - гибрид (3 дня в неделю - офис)
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера.
Поддержка и развитие распределеннных информационных баз (РИБ). Проектирование и разработка доработок собственного решения на базе 1С:УТ (документы, регистры, новые подсистемы, обработки).
УдалённоleadГеография найма не уточнена, офис: Новокузнецк
Location: Челябинск
Ищешь работу с возможностью карьерного развития и роста?
Сбер раскроет твой карьерный потенциал! Откликайся!
Обязанности
### **Что мы предлагаем:**
* ежемесячную, годовую премию и ежегодный пересмотр зарплаты
* гибкий график работы (по согласованию с руководителем)
* возможность влиять на свой доход и зарабатывать больше
* быстрый старт карьеры для тех, кто без опыта
* уникальную систему онлайн обучения Сбера для карьерного развития и роста
* расширенный ДМС и льготное страхование для семьи
* подписку Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ.
Требования
### **Что нужно делать:**
* помогать клиентам, попавшим в тяжелую жизненную ситуацию
* выезжать на встречи к клиентам по месту жительства или работы
* вести переговоры с клиентами банка с целью возврата просроченной задолженности лично и по телефону
* собирать информацию о клиентах и участниках кредитной сделки: адреса, которые нужно посетить, контактные телефоны
* консультировать и собирать документы для сделок урегулирования проблемной задолженности, проверять состояние предмета залога.
Условия
### **Мы ждем, что ты:**
* специалист со средним специальным образованием и выше
* имеешь опыт взыскания проблемной задолженности (опыт работы в ФССП, коллекторском агентстве, подразделениях по работе с проблемными активами)
* готов к выездам в течение рабочего дня
* готов использовать искусственный интеллект в ежедневной работе (обучение за счет компании - есть свои курсы).
Присоединяйся к команде Сбера!
Location: AU: Melbourne: (260 Burwood Rd)
Workplace: Hybrid
The role and its impact
Help shape how People Experience services work from start to finish as Xero moves towards an AI-first way of working. You’ll turn complex employee journeys into simpler, more joined-up experiences, using the right mix of self-service, automation, AI and expert human support.
You’ll work across People Experience and enterprise teams, taking selected high-impact ideas from discovery through design, pilot and handover. Service owners keep running their services, and you’ll make sure everyone knows who owns what so improvements stick.
The team and how they connect
You’ll join the Employee Programmes and Delivery team, a small group of utility players who spend their time working out what’s going wrong for people and fixing it in a way that sticks. We Go Together by bringing the right people in early, whether that’s service owners, operations, policy or systems. We try things small before we scale them, and we check whether they helped, not just whether we shipped them.
Initially, you will focus on
- Getting close to the work by spending time with Employee Experience, Employee Shared Services, PX Systems and service owners, so it’s clear where you lead and where you partner.
- Listening to employees, people leaders and service teams to find the journeys where change will matter most.
- Mapping those journeys end to end, finding root causes and shaping a practical future state across self-service, automation, AI and human support.
- Taking one well-scoped improvement into a governed pilot, with clear measures and a plan to hand it over to the team who runs it.
Where and how you can work
This role is based in Melbourne or Wellington. Xero is hybrid with no mandated office days, and most of the team come in around two days a week. A few of us work remotely, and we keep things workable for anyone who does. The team is mostly based in Australia and New Zealand, so we share working hours and can work things through together. Important things get shared in writing, and we look at the impact you have, not how visible you are.
Here are some of the things we are looking for
- You’ll Go Bold by rethinking journeys from the ground up, using methods such as journey mapping, service blueprinting and root-cause analysis.
- A knack for seeing how people, processes, policies and technology fit together, and for making roles and handoffs clear.
- A track record of taking ambiguous, cross-functional work from discovery through pilot to handover, and knowing when to steer and when to partner.
- Curiosity about where AI and automation genuinely help, with sensible human oversight built in, and a habit of testing small and learning fast so you Go Fast without cutting corners.
- The ability to build trust quickly, influence service owners without formal authority, and explain your thinking in plain language to technical and non-technical partners.
- A desire to Go Further by sharing what you know, through reusable tools, playbooks and coaching that help others improve their own practice.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A real human recruiter reviews all candidates before any hiring action is taken.
Location: NZ: Wellington: Xero One (19-23 Taranaki St)
Workplace: Hybrid
The role and its impact
Help shape how People Experience services work from start to finish as Xero moves towards an AI-first way of working. You’ll turn complex employee journeys into simpler, more joined-up experiences, using the right mix of self-service, automation, AI and expert human support.
You’ll work across People Experience and enterprise teams, taking selected high-impact ideas from discovery through design, pilot and handover. Service owners keep running their services, and you’ll make sure everyone knows who owns what so improvements stick.
The team and how they connect
You’ll join the Employee Programmes and Delivery team, a small group of utility players who spend their time working out what’s going wrong for people and fixing it in a way that sticks. We Go Together by bringing the right people in early, whether that’s service owners, operations, policy or systems. We try things small before we scale them, and we check whether they helped, not just whether we shipped them.
Initially, you will focus on
- Getting close to the work by spending time with Employee Experience, Employee Shared Services, PX Systems and service owners, so it’s clear where you lead and where you partner.
- Listening to employees, people leaders and service teams to find the journeys where change will matter most.
- Mapping those journeys end to end, finding root causes and shaping a practical future state across self-service, automation, AI and human support.
- Taking one well-scoped improvement into a governed pilot, with clear measures and a plan to hand it over to the team who runs it.
Where and how you can work
This role is based in Melbourne or Wellington. Xero is hybrid with no mandated office days, and most of the team come in around two days a week. A few of us work remotely, and we keep things workable for anyone who does. The team is mostly based in Australia and New Zealand, so we share working hours and can work things through together. Important things get shared in writing, and we look at the impact you have, not how visible you are.
Here are some of the things we are looking for
- You’ll Go Bold by rethinking journeys from the ground up, using methods such as journey mapping, service blueprinting and root-cause analysis.
- A knack for seeing how people, processes, policies and technology fit together, and for making roles and handoffs clear.
- A track record of taking ambiguous, cross-functional work from discovery through pilot to handover, and knowing when to steer and when to partner.
- Curiosity about where AI and automation genuinely help, with sensible human oversight built in, and a habit of testing small and learning fast so you Go Fast without cutting corners.
- The ability to build trust quickly, influence service owners without formal authority, and explain your thinking in plain language to technical and non-technical partners.
- A desire to Go Further by sharing what you know, through reusable tools, playbooks and coaching that help others improve their own practice.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A real human recruiter reviews all candidates before any hiring action is taken.
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
This role owns Baseten's relationships and market intelligence across hyperscalers and strategic neoclouds, including NVIDIA cloud partners. This is a technical and commercial role in equal measure: you'll evaluate capacity from the GPU to the data center, negotiate cost and terms with suppliers, and stay close enough to the market to develop and defend a real point of view on where it's heading. Given current market conditions, Baseten needs a much stronger pulse on this part of the market so we can track pricing, stay close to the right relationships, and move fast the moment more capacity is needed. This is a senior, experienced hire who will also help pair with and develop 1-2 junior to mid-level teammates covering the same space.
WHAT YOU'LL DO
- Build and maintain deep relationships across hyperscalers and strategic neoclouds (including NVIDIA cloud partners), working each organization from top to bottom rather than a single point of contact
- Maintain a consistent, "top of mind" presence with key accounts so Baseten is positioned to move quickly when capacity needs arise
- Evaluate capacity from the GPU to the data center — hardware generation, rack and node configuration, interconnect, power density, and cooling — so you know what a configuration will actually deliver, not just what the spec sheet claims
- Live in compute pricing daily: track rates by GPU generation, region, and contract term to keep Baseten informed and competitive
- Partner with the Deals function to negotiate terms — capacity commitments, deposits and payment timing, SLAs, and remedies — and bring agreements to close
- Build and defend a view on where the hyperscaler and neocloud market is heading — supply coming online, platform transitions, and regional or policy shifts — and turn it into concrete relationship and sourcing decisions
- Help mentor and pair with 1-2 junior to mid-level teammates building coverage in this same space
WHAT WE'RE LOOKING FOR
- A relationship-builder with a strategic mindset — this is not an enterprise sales role, and we're specifically not looking for a traditional seller's approach
- Enough technical fluency with GPUs, racks, and data center infrastructure to evaluate what a supplier is actually offering, not just take their word for it
- Market instinct — you follow pricing closely, form independent views, and can explain why a rate moved and what it implies going forward
- Commercial judgment — comfortable with unit economics and contract structure, and know when a price implies something is wrong
- Experience building and sustaining multi-level relationships within large, complex organizations
- Strong judgment on when and how to escalate relationships to senior leadership for maximum impact
NICE TO HAVE
- Existing relationships within hyperscalers or major neocloud providers, including NVIDIA cloud partners
- NVIDIA or OEM allocation relationships — experience managing allocation, forecasting, or partner standing directly with a chip vendor or tier-1 OEM
- Comfort traveling to evaluate sites and infrastructure in person
- Experience in a compute, GPU marketplace, or infrastructure-adjacent relationship or business development role
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).