Team Lead, Financial Crime Compliance QA

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team The Financial Crime Quality Assurance (QA) team at OKX is part of the Compliance Assurance function and is responsible for reviewing and rating the quality of AML Transaction Monitoring alert disposition and Financial Crime Investigations performed by the Global Financial Crime Investigations Team. We are a team of risk-focused compliance experts who independently assess investigation quality, promote consistency in decision-making, and ensure compliance with AML/CFT requirements, internal policies, and regulatory expectations. By working closely with Operations, Product, and Compliance teams, we help strengthen financial crime controls and drive continuous improvement across the investigation lifecycle. About the Opportunity This is an exciting opportunity to lead the Financial Crime QA team within the Compliance Assurance function of a regulated crypto business. As QA Team Lead, you will manage a team of QA Analysts who review AML Transaction Monitoring alerts, Name Screening, EDD and other financial crime investigations. You will own the day-to-day delivery and quality of the QA program, set and uphold review standards, and develop your team's expertise. Working closely with Financial Crime Operations, Compliance leadership and Product teams, you will turn QA insights into lasting improvements in investigation quality and the effectiveness of the firm's financial crime controls. What You’ll Be Doing Team Leadership & People Management – Lead, mentor and develop a team of QA Analysts. Set clear objectives, allocate daily workload, manage capacity and productivity, and conduct regular one-to-ones and performance reviews. Support hiring, onboarding and training of new team members, and foster a culture of accountability, integrity and continuous learning. QA Program Ownership – Own the end-to-end delivery of QA reviews across Transaction Monitoring, Name Screening, Sanctions, EDD and other AML investigations. Ensure reviews are completed on time, to a consistent standard, and in line with agreed sampling plans and service levels. Quality Oversight & Second-Level Review – Perform second-level reviews of QA Analyst findings, validate defect ratings and resolve disputes or challenges from Operations. Personally review complex, high-risk or escalated cases, and act as the final QA decision-maker on borderline outcomes. QA Framework & Methodology – Design, maintain and enhance the QA framework, including scorecards, error taxonomies, risk-based sampling methodologies, procedures and quality standards. Ensure the framework reflects AML/CFT regulatory requirements, internal policies, and emerging crypto-specific typologies. Calibration & Consistency – Lead regular calibration sessions within the QA team and with Financial Crime Operations to align on policy interpretation, grey areas and scoring methodology, and reduce subjectivity in quality evaluations. Management Information & Reporting – Produce and present QA MI, dashboards and trend analysis to Financial Crime and Compliance leadership. Identify systemic issues, root causes and emerging risks, and translate findings into clear, actionable recommendations for management and governance forums. Stakeholder Management – Act as the primary QA point of contact for Financial Crime Operations leadership, Team Leads, Product, Policy and other Compliance teams. Drive agreement on corrective actions, escalate material control weaknesses, and support internal and external audits and regulatory examinations as required. Coaching & Quality Improvement – Partner with Operations and Training teams to turn QA findings into targeted coaching, training content and procedural updates. Act as a Subject Matter Expert on AML investigations, crypto typologies and regulatory expectations. Innovation & AI-Enabled Quality – Drive the adoption and continuous improvement of AI-enabled quality tools such as QA Copilot. Define requirements, lead UAT and process validation, and identify opportunities to increase QA coverage and efficiency through automation. AML Projects & Program Enhancements – Represent QA in AML projects, process changes and program enhancement initiatives, providing input on control design, quality standards and implementation readiness. Ad Hoc Responsibilities – Undertake additional projects and assignments as delegated by the Head of Compliance Assurance or their delegate. What We Look For In You Bachelor's degree in law, finance, business administration or a related field; a relevant compliance certification (e.g. CAMS, ICA) is strongly preferred 10+ years of experience in the financial services industry, with a significant focus on AML/CFT and financial crime compliance Experience in the cryptocurrency or digital asset industry is highly preferred, including familiarity with blockchain analytics tools (e.g. Chainalysis, Elliptic, TRM Labs) and crypto-specific financial crime typologies Proven hands-on experience in AML Transaction Monitoring and Financial Crime Investigations, including alert disposition, case investigation, and SAR/STR decisioning Demonstrated people leadership experience, including managing, coaching and developing teams of analysts or investigators Experience in Quality Assurance and/or Monitoring & Testing of AML controls is highly desirable, including designing scorecards, sampling methodologies and QA frameworks Strong understanding of global AML/CFT regulatory expectations and sanctions requirements Excellent analytical and judgment skills, with the ability to identify root causes and systemic issues and translate them into practical recommendations Strong stakeholder management skills and the confidence to challenge, influence and drive agreement with senior stakeholders Experience producing management information and presenting findings to leadership or governance forums High attention to detail and a commitment to accurate, consistent, high-quality documentation Fluent in English with excellent written and verbal communication skills Perks & Benefits Competitive total compensation package Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! 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