Location: Warsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
Workplace: Remote
MARKETING AUTOMATION SPECIALIST
ROLE OVERVIEW
BlackBox Strategies is seeking a senior, execution-first operator to own outbound and lifecycle messaging across both B2B and B2C audiences.
This role is ideal for someone who:
- Is an expert at hands-on execution
- Can collaborate on strategy, then independently ship
- Understands how B2B and B2C motions differ across email, CRM, and SMS
- Works closely with a Social Media Manager to align messaging and timing
You will partner with leadership on direction and priorities, then own execution end-to-end.
ABOUT BLACKBOX STRATEGIES
BlackBox Strategies is a revenue execution agency that helps businesses grow through disciplined GTM strategy, outbound execution, and lifecycle optimization. We design and operate revenue systems across email, CRM, and digital channels—bridging strategy and hands-on execution to drive measurable results for both B2B and B2C clients.
LOCATION
Remote | Open to global candidates (U.S. business hours required)
KEY RESPONSIBILITIES
Cold Email & Outbound Execution
- Build and maintain outbound lists and enrichment workflows using Clay
- Launch, manage, and optimize cold email campaigns in Instantly
- Own inbox health, deliverability, warm-up, and reply categorization
- Sync replies, outcomes, and lifecycle stages into HubSpot
- Continuously test messaging by segment, persona, and intent
Lifecycle & Marketing Email (B2B + B2C)
- Build segmented audiences across lead, prospect, and customer stages
- Execute nurture, re-engagement, abandoned inquiry, and expansion campaigns
- Manage compliance, suppression logic, and list hygiene
- Use HubSpot Marketing Hub and/or Mailchimp
SMS Marketing (Nice to Have)
- Support compliant, high-intent SMS use cases (follow-ups, reminders, re-engagement)
- Experience with platforms such as Twilio or similar is a strong plus
- Coordinate SMS timing with email and social campaigns
Cross-Functional Collaboration
- Collaborate closely with the Social Media Manager to align themes, CTAs, and timing
- Share outbound insights to inform social and content strategy
- Partner with leadership on ICPs, testing priorities, and iteration
REQUIREMENTS
- Minimum of 4 years of hands-on experience in outbound, lifecycle marketing, or RevOps-adjacent roles
- Direct experience executing (not just overseeing) email and CRM campaigns
- Experience supporting both B2B and B2C audiences
- Strong understanding of deliverability, segmentation, and channel tradeoffs
- Clear written communicator with a bias toward execution
- Comfortable operating with high-level direction in a fast-moving environment
BENEFITS
- Competitive compensation
- Flexible, fully remote work environment
- Opportunity to directly influence pipeline and revenue
- Close collaboration with strategy, social, and GTM leadership
- Exposure to modern outbound, CRM, and AI-enabled workflows
УдалённоWarsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
Location: Warsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
Workplace: Remote
DEMAND GENERATION SPECIALIST
ROLE OVERVIEW
BlackBox Strategies is seeking a senior, execution-first operator to own outbound and lifecycle messaging across both B2B and B2C audiences.
This role is ideal for someone who:
- Is an expert at hands-on execution
- Can collaborate on strategy, then independently ship
- Understands how B2B and B2C motions differ across email, CRM, and SMS
- Works closely with a Social Media Manager to align messaging and timing
You will partner with leadership on direction and priorities, then own execution end-to-end.
ABOUT BLACKBOX STRATEGIES
BlackBox Strategies is a revenue execution agency that helps businesses grow through disciplined GTM strategy, outbound execution, and lifecycle optimization. We design and operate revenue systems across email, CRM, and digital channels—bridging strategy and hands-on execution to drive measurable results for both B2B and B2C clients.
LOCATION
Remote | Open to global candidates (U.S. business hours required)
KEY RESPONSIBILITIES
Cold Email & Outbound Execution
- Build and maintain outbound lists and enrichment workflows using Clay
- Launch, manage, and optimize cold email campaigns in Instantly
- Own inbox health, deliverability, warm-up, and reply categorization
- Sync replies, outcomes, and lifecycle stages into HubSpot
- Continuously test messaging by segment, persona, and intent
Lifecycle & Marketing Email (B2B + B2C)
- Build segmented audiences across lead, prospect, and customer stages
- Execute nurture, re-engagement, abandoned inquiry, and expansion campaigns
- Manage compliance, suppression logic, and list hygiene
- Use HubSpot Marketing Hub and/or Mailchimp
SMS Marketing (Nice to Have)
- Support compliant, high-intent SMS use cases (follow-ups, reminders, re-engagement)
- Experience with platforms such as Twilio or similar is a strong plus
- Coordinate SMS timing with email and social campaigns
Cross-Functional Collaboration
- Collaborate closely with the Social Media Manager to align themes, CTAs, and timing
- Share outbound insights to inform social and content strategy
- Partner with leadership on ICPs, testing priorities, and iteration
REQUIREMENTS
- Minimum of 4 years of hands-on experience in outbound, lifecycle marketing, or RevOps-adjacent roles
- Direct experience executing (not just overseeing) email and CRM campaigns
- Experience supporting both B2B and B2C audiences
- Strong understanding of deliverability, segmentation, and channel tradeoffs
- Clear written communicator with a bias toward execution
- Comfortable operating with high-level direction in a fast-moving environment
BENEFITS
- Competitive compensation
- Flexible, fully remote work environment
- Opportunity to directly influence pipeline and revenue
- Close collaboration with strategy, social, and GTM leadership
- Exposure to modern outbound, CRM, and AI-enabled workflows
Location: Warsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
Workplace: Remote
EMAIL & CRM MARKETING SPECIALIST
ROLE OVERVIEW
BlackBox Strategies is seeking a senior, execution-first operator to own outbound and lifecycle messaging across both B2B and B2C audiences.
This role is ideal for someone who:
- Is an expert at hands-on execution
- Can collaborate on strategy, then independently ship
- Understands how B2B and B2C motions differ across email, CRM, and SMS
- Works closely with a Social Media Manager to align messaging and timing
You will partner with leadership on direction and priorities, then own execution end-to-end.
ABOUT BLACKBOX STRATEGIES
BlackBox Strategies is a revenue execution agency that helps businesses grow through disciplined GTM strategy, outbound execution, and lifecycle optimization. We design and operate revenue systems across email, CRM, and digital channels—bridging strategy and hands-on execution to drive measurable results for both B2B and B2C clients.
LOCATION
Remote | Open to global candidates (U.S. business hours required)
KEY RESPONSIBILITIES
Cold Email & Outbound Execution
- Build and maintain outbound lists and enrichment workflows using Clay
- Launch, manage, and optimize cold email campaigns in Instantly
- Own inbox health, deliverability, warm-up, and reply categorization
- Sync replies, outcomes, and lifecycle stages into HubSpot
- Continuously test messaging by segment, persona, and intent
Lifecycle & Marketing Email (B2B + B2C)
- Build segmented audiences across lead, prospect, and customer stages
- Execute nurture, re-engagement, abandoned inquiry, and expansion campaigns
- Manage compliance, suppression logic, and list hygiene
- Use HubSpot Marketing Hub and/or Mailchimp
SMS Marketing (Nice to Have)
- Support compliant, high-intent SMS use cases (follow-ups, reminders, re-engagement)
- Experience with platforms such as Twilio or similar is a strong plus
- Coordinate SMS timing with email and social campaigns
Cross-Functional Collaboration
- Collaborate closely with the Social Media Manager to align themes, CTAs, and timing
- Share outbound insights to inform social and content strategy
- Partner with leadership on ICPs, testing priorities, and iteration
REQUIREMENTS
- Minimum of 4 years of hands-on experience in outbound, lifecycle marketing, or RevOps-adjacent roles
- Direct experience executing (not just overseeing) email and CRM campaigns
- Experience supporting both B2B and B2C audiences
- Strong understanding of deliverability, segmentation, and channel tradeoffs
- Clear written communicator with a bias toward execution
- Comfortable operating with high-level direction in a fast-moving environment
BENEFITS
- Competitive compensation
- Flexible, fully remote work environment
- Opportunity to directly influence pipeline and revenue
- Close collaboration with strategy, social, and GTM leadership
- Exposure to modern outbound, CRM, and AI-enabled workflows
Location: Warsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
Workplace: Remote
OUTBOUND & LIFECYCLE MARKETING SPECIALIST
ROLE OVERVIEW
BlackBox Strategies is seeking a senior, execution-first operator to own outbound and lifecycle messaging across both B2B and B2C audiences.
This role is ideal for someone who:
- Is an expert at hands-on execution
- Can collaborate on strategy, then independently ship
- Understands how B2B and B2C motions differ across email, CRM, and SMS
- Works closely with a Social Media Manager to align messaging and timing
You will partner with leadership on direction and priorities, then own execution end-to-end.
ABOUT BLACKBOX STRATEGIES
BlackBox Strategies is a revenue execution agency that helps businesses grow through disciplined GTM strategy, outbound execution, and lifecycle optimization. We design and operate revenue systems across email, CRM, and digital channels—bridging strategy and hands-on execution to drive measurable results for both B2B and B2C clients.
LOCATION
Remote | Open to global candidates (U.S. business hours required)
KEY RESPONSIBILITIES
Cold Email & Outbound Execution
- Build and maintain outbound lists and enrichment workflows using Clay
- Launch, manage, and optimize cold email campaigns in Instantly
- Own inbox health, deliverability, warm-up, and reply categorization
- Sync replies, outcomes, and lifecycle stages into HubSpot
- Continuously test messaging by segment, persona, and intent
Lifecycle & Marketing Email (B2B + B2C)
- Build segmented audiences across lead, prospect, and customer stages
- Execute nurture, re-engagement, abandoned inquiry, and expansion campaigns
- Manage compliance, suppression logic, and list hygiene
- Use HubSpot Marketing Hub and/or Mailchimp
SMS Marketing (Nice to Have)
- Support compliant, high-intent SMS use cases (follow-ups, reminders, re-engagement)
- Experience with platforms such as Twilio or similar is a strong plus
- Coordinate SMS timing with email and social campaigns
Cross-Functional Collaboration
- Collaborate closely with the Social Media Manager to align themes, CTAs, and timing
- Share outbound insights to inform social and content strategy
- Partner with leadership on ICPs, testing priorities, and iteration
REQUIREMENTS
- Minimum of 4 years of hands-on experience in outbound, lifecycle marketing, or RevOps-adjacent roles
- Direct experience executing (not just overseeing) email and CRM campaigns
- Experience supporting both B2B and B2C audiences
- Strong understanding of deliverability, segmentation, and channel tradeoffs
- Clear written communicator with a bias toward execution
- Comfortable operating with high-level direction in a fast-moving environment
BENEFITS
- Competitive compensation
- Flexible, fully remote work environment
- Opportunity to directly influence pipeline and revenue
- Close collaboration with strategy, social, and GTM leadership
- Exposure to modern outbound, CRM, and AI-enabled workflows
Location: Warsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
Workplace: Remote
OUTBOUND & LIFECYCLE EXECUTION LEAD (B2B + B2C)
ROLE OVERVIEW
BlackBox Strategies is seeking a senior, execution-first operator to own outbound and lifecycle messaging across both B2B and B2C audiences.
This role is ideal for someone who:
- Is an expert at hands-on execution
- Can collaborate on strategy, then independently ship
- Understands how B2B and B2C motions differ across email, CRM, and SMS
- Works closely with a Social Media Manager to align messaging and timing
You will partner with leadership on direction and priorities, then own execution end-to-end.
ABOUT BLACKBOX STRATEGIES
BlackBox Strategies is a revenue execution agency that helps businesses grow through disciplined GTM strategy, outbound execution, and lifecycle optimization. We design and operate revenue systems across email, CRM, and digital channels—bridging strategy and hands-on execution to drive measurable results for both B2B and B2C clients.
LOCATION
Remote | Open to global candidates (U.S. business hours required)
KEY RESPONSIBILITIES
Cold Email & Outbound Execution
- Build and maintain outbound lists and enrichment workflows using Clay
- Launch, manage, and optimize cold email campaigns in Instantly
- Own inbox health, deliverability, warm-up, and reply categorization
- Sync replies, outcomes, and lifecycle stages into HubSpot
- Continuously test messaging by segment, persona, and intent
Lifecycle & Marketing Email (B2B + B2C)
- Build segmented audiences across lead, prospect, and customer stages
- Execute nurture, re-engagement, abandoned inquiry, and expansion campaigns
- Manage compliance, suppression logic, and list hygiene
- Use HubSpot Marketing Hub and/or Mailchimp
SMS Marketing (Nice to Have)
- Support compliant, high-intent SMS use cases (follow-ups, reminders, re-engagement)
- Experience with platforms such as Twilio or similar is a strong plus
- Coordinate SMS timing with email and social campaigns
Cross-Functional Collaboration
- Collaborate closely with the Social Media Manager to align themes, CTAs, and timing
- Share outbound insights to inform social and content strategy
- Partner with leadership on ICPs, testing priorities, and iteration
REQUIREMENTS
- Minimum of 4 years of hands-on experience in outbound, lifecycle marketing, or RevOps-adjacent roles
- Direct experience executing (not just overseeing) email and CRM campaigns
- Experience supporting both B2B and B2C audiences
- Strong understanding of deliverability, segmentation, and channel tradeoffs
- Clear written communicator with a bias toward execution
- Comfortable operating with high-level direction in a fast-moving environment
BENEFITS
- Competitive compensation
- Flexible, fully remote work environment
- Opportunity to directly influence pipeline and revenue
- Close collaboration with strategy, social, and GTM leadership
- Exposure to modern outbound, CRM, and AI-enabled workflows
Location: Porto, Portugal
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Are you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention Team-EMEA and help growing and retaining our customer base in the German-speaking region by having technical knowledge about our products.
Execute the renewal process to ensure ARR is retained or expanded
Identify opportunity and customer level risk and coordinate the mitigation
Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
Establish business relationships with TeamViewer customers via telephone and e-mail
Discover cross and up-sell opportunities with the existing customer base
Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty
Requirements
University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
Ideally experience in the IT environment with SaaS knowledge
Strong communication skills, positive attitude and enjoy working in an international team
Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile
Fluency in
German
and
English
is mandatory, further languages are a plus
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly
offices
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Porto, Portugal
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a
Customer Support Specialist
and help our customers solve their IT challenges while delivering an outstanding customer experience.
Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
Assist customers with topics such as software usage, onboarding, licensing, subscriptions, invoicing, and account management.
Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
Support customers in understanding and effectively using our software solutions.
Conduct online demonstrations of our products and highlight functionalities that address customers’ individual needs.
Prepare tailored offers and support customers throughout their journey with TeamViewer.
Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
Contribute to delivering a high-quality customer experience by building strong relationships with our customers.
Requirements
Fluent in
German and English
; additional languages are a plus.
Strong interest in technology, software, and IT environments.
Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.
Comfortable working with Windows and macOS environments and learning new technologies.
Ability to support customers across various topics, including technical inquiries, onboarding, licensing, subscriptions, invoicing, and account-related requests.
Strong analytical skills with the ability to balance technical and administrative tasks.
Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
Self-motivated, curious, and eager to continuously learn and develop.
Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage.
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly
offices
Special terms
for local gyms
Access to Corporate Benefits platform with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Porto, Portugal
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Are you a salesperson at heart? Then join our sales team as a
Sales Representative
for the German speaking markets and be responsible for establishing successful new business relationships resulting in the company's growth!
Establish and expand business relationships with TeamViewer customers via telephone, e-mail and chat
Identify cross and up-sell potentials and distribute the entire TeamViewer product platform
Negotiate sales contracts and close deals while maintaining accurate records of sales activities and customer interactions to ensure that your monthly goals are met
Collaborate with other departments, such as Customer Support and Retention, to ensure a high level of service satisfaction
Stay on top of industry trends, competitors and market conditions
Requirements
Fluency in
German and English
is mandatory, further languages are a plus
Experience in sales, ideally with up-selling and cross-selling
Ideally experience in the IT environment with SaaS knowledge
Strong communication skills, positive attitude, willingness to learn and enjoy working in an international team
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly
offices
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are seeking a Customer Success Specialist, Level 3 to own Xometry’s largest and most complex deals, strategic customer relationships, and highest-tier escalations that carry meaningful commercial, reputational, or operational risk. This role requires strong commercial judgment, negotiation skill, and the ability to manage multi-stakeholder, multi-order situations end-to-end.
You will work closely with Sales, Key Account Management, Manufacturing, Finance/Legal, and senior stakeholders to protect and grow strategic accounts while resolving issues fairly and efficiently.
How You’ll Contribute:
Strategic Account & Case Management:
Own end-to-end resolution of complex, high-value, and multi-order customer cases escalated from Level 2 or referred directly by Sales/Key Account Management
Manage relationships with strategic and top-tier accounts, acting as a trusted point of contact for critical issues
Investigate root cause across Manufacturing, Quality, Logistics, and Finance/Legal before proposing commercially sound resolutions
Negotiate resolutions involving credits, contractual concessions, or commercial commitments within delegated authority, and escalate to the Team Leader when outside authority
Manage a portfolio of complex, high-stakes cases while balancing commercial outcomes and customer satisfaction
Commercial & Cross-Functional Collaboration:
Partner closely with Sales and Key Account Management on account health, renewal risk, and expansion opportunities tied to service issues
Coordinate with Finance/Legal on contractual terms, credit exposure, and risk considerations for large accounts
Represent Customer Success in cross-functional reviews of strategic accounts and major incidents
Quality & Continuous Improvement:
Document complex case resolutions thoroughly to support audits, governance, and knowledge sharing
Identify systemic risks or recurring issues affecting strategic accounts and propose process or policy improvements
Mentor Level 2 Specialists on commercial judgment and complex case handling
What You’ll Bring to Xometry:
Experience: 4+ years in customer success, customer support, key account management, or a commercial role, including direct ownership of large or complex accounts
Negotiation: Demonstrated experience negotiating commercial terms or high-value resolutions with customers or stakeholders
Industry Background: Manufacturing, e-commerce, or B2B experience is a strong plus
Commercial Acumen: Strong negotiation skills and comfort discussing pricing, contracts, and risk
Communication: Excellent written and verbal communication in English, including with senior stakeholders; additional European language is a plus
Judgment: Sound judgment managing ambiguous, high-stakes situations with multiple stakeholders
Technical Fluency: Comfortable working with CRM/helpdesk platforms, contract/order systems, and reporting tools
Interpersonal Skills: Composed and diplomatic under pressure, with strong relationship-management and cross-functional collaboration skills
Education: Bachelor’s degree required; commercial, business, or technical/engineering background is an advantage
#LI-Hybrid
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Dhahran, Saudi Arabia
Eram Talent is on the lookout for motivated and results-driven Business Development Executives/Marketing Specialists to join our team in Saudi Arabia. In this role, you will be responsible for driving business growth by identifying new market opportunities, enhancing brand awareness, and fostering relationships with potential clients. You will collaborate with the marketing team to develop and execute effective marketing strategies to promote our recruitment services and engage target audiences.
Your role will involve conducting market research, managing lead generation campaigns, and participating in networking events to promote Eram Talent's offerings. A resourceful approach and strong communication skills will be key to success in this position, as you will be tasked with conveying the value of our services to potential clients and stakeholders.
If you are passionate about business development and marketing within the recruitment industry, we encourage you to apply and join our dynamic team at Eram Talent.
Requirements
Bachelor's degree in Marketing, Business Administration, or a related field
3-5 years of experience in business development and marketing, preferably in the recruitment industry
Strong understanding of market research and analysis
Excellent communication, presentation, and negotiation skills
Ability to build and maintain professional relationships with clients and stakeholders
Proficiency in digital marketing tools and platforms
Self-motivated and results-driven with a proactive approach
Preferred that candidate has driving license
Location: Distributed
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Location: Dubai
About the Department
Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, GTM Sales Specialists, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
Our
SASE
Sales Specialist
team provides deep subject matter expertise on converging Network and Security services in our Cloudflare One (CF1) portfolio, including Secure Access Service Edge (SASE), Security Service Edge (SSE), Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Remote Browser Isolation (RBI), Data Protection (including DLP), and Email Security (CES).
What you’ll do
As a
Senior SASE
Sales Specialist
you will be responsible for growing Cloudflare One (CF1) revenue and product adoption across the
Middle East, Turkey and Africa (META)
. In this role, you will serve as the segment lead for CF1 sales. You will advise the sales leaders on opportunities and programs to grow CF1 revenue, partner with the technical sales teams, enable account executives on product positioning and competitive intelligence, grow partner engagement around CF1, form a tight feedback loop with product and PMM, and support strategic deals from discovery to close. The ideal candidate possesses a consultative mindset, strong selling skills, and a deep technical background to drive engagement internally among the sales organization and externally with decision-makers and influencers within security, networking, and IT and operations.
Present to strategic customers as an expert of our SASE, SSE, and Email solutions.
Align Director and C-Level perceived business value with Cloudflare solutions in the transformational objectives of securing remote work, corporate network modernization, adoption of SASE/SSE, and data protection
Develop and advise on sales strategies and pipeline generation in partnership with regional and country sales leaders.
Develop and foster strong partner relationships
Prepare and give regular business reviews to the management team highlighting attainment progress and challenges to closing business
Generate a succinct feedback loop with PM, PMM, Demand Generation, Enablement, Programs, and Partner Organization to deliver relevant CF1 anecdotes and data points.
The
Senior SASE
Sales Specialist
role is a consultative sales excellence role that directly supports sales delivery of regional CF1 quota. In order to be successful, you will need to become a thought leader, trusted advisor, and spokesperson for Cloudflare One - Cloudflare's SASE platform.
Requirements
Fluency in English (written and spoken). Arabic and/or French is a plus.
Minimum 7 years of experience selling or supporting the sales of cyber security, networking, identity management, cloud or SaaS solutions.
Technical expertise in SASE, SSE, ZTNA, SWG, CASB, DLP, SD-WAN, and Email Security
Experience building territory plans, prospecting and bringing in new logos in a competitive market
Knowledge of key market players/competitors in the software defined networking, zero trust and cybersecurity solution spaces.
Demonstrated ability to think strategically and develop/execute corresponding objectives.
Strong verbal and written communications, as well as the ability to work effectively across internal and external organizations.
Excellent presentation and public speaking skills.
Bachelor’s Degree
10 - 20% travel
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Riyadh, Saudi Arabia
Müller's Solutions is on the lookout for a detail-oriented E-Learning Quality Assurance Specialist to join our dynamic team. In this vital role, you will be instrumental in ensuring the quality and effectiveness of our e-learning products, helping to create engaging and impactful learning experiences. Collaborating closely with our instructional designers, developers, and subject matter experts, you will evaluate the usability, functionality, and overall quality of our e-learning content.
Key Responsibilities:
Thoroughly review e-learning modules for accuracy and alignment with established learning objectives.
Conduct usability testing and provide feedback on the learner experience, ensuring it is intuitive and seamless.
Identify, document, and track defects or inconsistencies in e-learning content.
Work alongside instructional designers to improve content based on testing and feedback.
Perform compatibility checks across various devices, browsers, and learning management systems (LMS).
Establish and maintain quality assurance standards and protocols for e-learning development.
Offer training and support to team members regarding quality assurance processes.
Stay updated on the latest trends in e-learning and quality assurance methodologies.
Requirements
Requirements:
Bachelor’s degree in Education, Instructional Design, Computer Science, or a related area.
At least 3 years of experience in quality assurance or testing within the e-learning or digital education sector.
Proficiency with e-learning authoring tools such as Articulate Storyline or Adobe Captivate.
Experience with learning management systems (LMS) and familiarity with SCORM/AICC standards.
Strong knowledge of instructional design principles and adult learning strategies.
Exceptional analytical skills and attention to detail.
Outstanding communication and collaboration skills to work effectively in a team environment.
Ability to manage multiple projects and prioritize tasks in a fast-paced setting.
Experience with user experience (UX) testing is an added advantage.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Riyadh, Saudi Arabia
Müller's Solutions is seeking an E-Learning Quality Assurance Specialist to ensure that our e-learning products meet the highest quality standards. In this role, you will play a vital part in the development and delivery of engaging and effective online learning experiences. You will work closely with instructional designers, developers, and subject matter experts to assess the functionality, usability, and overall effectiveness of e-learning modules.
Key Responsibilities:
Review and analyze e-learning content for accuracy, relevance, and alignment with learning objectives.
Conduct thorough usability testing to ensure that learner interactions are intuitive and user-friendly.
Identify and document defects, inconsistencies, and areas for improvement in e-learning modules.
Collaborate with instructional designers to refine course content based on feedback and testing results.
Perform compatibility testing across multiple devices, browsers, and learning management systems (LMS).
Develop and maintain quality assurance standards, guidelines, and testing protocols specific to e-learning.
Provide training and support to team members on quality assurance processes and best practices.
Stay current with trends and best practices in e-learning and quality assurance techniques.
Requirements
Requirements:
Bachelor’s degree in Education, Instructional Design, Computer Science, or a related field.
Minimum of 3 years of experience in quality assurance and testing of e-learning products or digital education platforms.
Familiarity with e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar tools.
Experience with learning management systems (LMS) and SCORM/AICC compliance.
Strong understanding of instructional design principles and adult learning theories.
Excellent analytical and problem-solving skills with keen attention to detail.
Strong communication and interpersonal skills to effectively collaborate with diverse teams.
Ability to work independently and prioritize multiple projects in a fast-paced environment.
Experience with usability testing and user experience (UX) design is a plus.
Location: Worldwide
Workplace: hybrid
Department :Hotel / Guest Services
Reports to: Guest Services Supervisor
Job Summary
The Guest Services Specialist will be the first point of contact for guests, providing them with a warm and welcoming experience. The primary responsibility of the Guest Services Specialist will be to ensure efficient check-in and check-out processes, handle guest inquiries and requests, and assist in creating a positive guest experience. This role requires excellent communication skills, attention to detail, and the ability to handle guest interactions with professionalism and courtesy.
· Guest Check-in and Check-out: Greet guests upon arrival, complete the check-in process efficiently, and provide them with information about ship amenities, services, and policies. Handle guest check-outs, process payments, and ensure accurate billing;
· Guest Service: Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns promptly and professionally. Offer assistance and recommendations to enhance their onboard experience;
· Guest Relations: Foster positive relationships with guests, engaging in personalized interactions, and actively seeking feedback to continuously improve service delivery. Handle guest complaints or concerns in a timely and effective manner, finding appropriate solutions;
· Front Desk Operations: Manage the front desk area, including answering phone calls, directing guests to the appropriate ship areas or departments, and maintaining a neat and organized reception area. Handle guest mail, messages, and packages;
· Cash Handling: Handle guest payments, process credit card transactions, and maintain accurate cash floats. Reconcile daily transactions and ensure proper documentation and adherence to the ship's financial procedures;
· Administrative Tasks: Maintain accurate guest records, update guest profiles, and handle paperwork related to guest check-ins, check-outs, and other front office transactions. Prepare reports and assist with administrative duties as required;
· Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns;
· Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.
Requirements
• Previous cruise/river ship experience in a Front Desk/Receptionist role is a must, preferably in a luxury ship .
• Fluency in English and Turkish and/or Russian and/or German is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages as Turkish or Russian is a plus;
• Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus;
• Good communication and interpersonal skills to interact with passengers. And the ability to remain calm and composed under pressure;
• Strong organizational and multitasking abilities, with a good sense of prioritization and attention to detail;
• Knowledge of front office operations, including check-in, check-out;
• Familiarity with shipboard property management systems and other front office software’s, including Otalio and MXP is a plus;
• Flexibility to work in a 24/7 operational environment, with rotating schedules.
Documentation Requirements
• Valid Passport, Valid Seamans Book, STCW Certification
Length of contract :
6 months on / 2 months off
Embarkation in November
Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Tabuk, Saudi Arabia; Dammam, Saudi Arabia; Dubai, United Arab Emirates; Lusail, Qatar
The UI/UX Specialist is responsible for shaping, designing, and continuously improving user experiences across KAUST’s IT services and touch points. The role ensures that all interfaces and journeys adopt industry-leading user-centric design principles, accessibility standards, and align with the IT Department’s UI/UX framework. A key responsibility of this role is to establish, document, and communicate clear UI/UX processes and standards to stakeholders, ensuring consistent adoption across teams and projects.
The specialist partners with service owners and user engagement specialists to conduct user research, develop prototypes, perform usability testing, and provide design governance. Through this work, the UI/UX Specialist enables the delivery of intuitive, efficient, and accessible digital experiences that support KAUST’s goals of operational excellence, technology enablement, and customer satisfaction.
Responsibilities:
Work with team members to define and maintain UI/UX principles, guidelines, and best practices for IT services.
Review interfaces and service designs for alignment with established UX guidelines and provide feedback for improvement.
Define and maintain UI/UX principles, guidelines, and best practices for IT services.
Conduct user research (interviews, surveys, observations) to identify needs and pain points.
Translate research insights into personas, journey maps, task flows, and actionable recommendations.
Design intuitive, accessible interfaces, wireframes, prototypes, and interaction flows.
Conduct usability testing and validate solutions through iterative feedback cycles.
Collaborate with IT service owners, developers, and business analysts to ensure user-centered design.
Ensure all designs comply with accessibility standards (e.g., WCAG 2.2), branding guidelines, and design systems.
Provide feedback on interfaces, service designs, and design assets to maintain quality and consistency.
Advocate for users, ensuring inclusivity, fairness, and accessibility in all design decisions.
Facilitate workshops, co-design sessions, and collaborative design discussions with stakeholders.
Requirements
Bachelor’s degree in HCI, Information Systems, Graphic Design, or related field.
5+ years of experience in UI/UX design, user research, or usability evaluation.
Strong knowledge of human-centered design principles, usability heuristics, and accessibility standards.
Proficiency with modern design/prototyping tools such as Figma, Adobe XD, or equivalent.
Solid understanding of responsive design, interaction design, design systems, and user research methods.
Demonstrated experience leading end-to-end UX activities in complex, multi-stakeholder environments.
Excellent communication, collaboration, and stakeholder engagement skills.
Attention to detail with a focus on producing high-quality, consistent, and accessible designs.
Preferred: Experience in higher education or IT service environments, contributing to design systems or institutional branding.
Preferred Certifications: NN/g UX Certification, IDEO U Design Thinking, CUA, CXA, or similar credentials.
Location: Austin, United States; Boston, United States; Chicago, United States; Columbus, United States; Dallas, United States; Detroit, United States; Florida City, United States; Houston, United States; Indianapolis, United States; Kirkland, United States; Kansas City, United States; Los Angeles, United States; Milwaukee, United States; Miami, United States; Minneapolis–Saint Paul, United States; New York, United States; Redmond, United States; Newark, United States; Sacramento, United States; San Francisco, United States; San Jose, United States; Seattle, United States; St. Louis, United States; Tampa, United States; Richmond, United States
Workplace: remote
At
TechBiz Global,
we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a
Digital Enablement Specialist
to join one of
our clients
' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Role Overview
We are seeking a Digital Enablement Specialist to own and optimize the technical and operational foundation of our e-commerce ecosystem. This role is responsible for ensuring that our Shopify stores, product data feeds, inventory systems, and go-to-market processes run smoothly, accurately, and at scale.
You will act as the key bridge between Digital, Marketing, Supply Chain, and Operations, enabling teams with reliable systems, clean data, and efficient processes.
Key Responsibilities:
Own and manage the Shopify backend across multiple stores, including settings, shipping, tax configurations, inventory locations, and third-party apps.
Administer and troubleshoot the Shopify app ecosystem, ensuring performance stability and smooth integrations.
Manage and optimize product data feeds to external channels such as Google Merchant Center, Meta, TikTok, marketplaces, and affiliate networks.
Align digital inventory with physical stock by managing multi-location inventory, buffers, ERP/WMS syncs, and resolving order flow issues.
Lead the operational execution of new product launches, ensuring SKUs, inventory, pricing, and logistics readiness before go-live.
Configure and manage pre-order and back-in-stock flows to support commercial strategies.
Build, maintain, and improve SOPs for product creation, inventory management, and app usage.
Identify operational bottlenecks and implement automation solutions to improve efficiency, accuracy, and customer experience.
Ensure strong data hygiene across systems, including SKUs, barcodes, and product attributes.
3+ years of experience in e-commerce operations, Shopify administration, or digital enablement.
Hands-on experience managing Shopify backends and third-party apps.
Proven experience with product data feeds and external sales/marketing channels.
Experience working with inventory systems, ERP/WMS integrations, and multi-location inventory logic.
Familiarity with automation tools such as Shopify Flow, Make, or similar.
Strong attention to detail, process-oriented mindset, and excellent cross-functional communication skills.
Nice to Have
Experience with B2B Shopify setups.
Exposure to international e-commerce and omnichannel environments.
Basic understanding of performance marketing and feed-driven optimization.
What Success Looks Like
Stable, scalable Shopify stores with minimal operational issues
Accurate product data and inventory across all channels
Smooth, on-time product launches
Clear documentation and efficient, automated workflows
Location: Новосибирск
Ищешь работу с возможностью карьерного развития и роста?
Сбер раскроет твой карьерный потенциал! Откликайся!
Обязанности
* консультировать клиентов в отделении банка
* продавать продукты и услуги Сбера и помогать с их оформлением
* обучать клиентов пользоваться сервисами и продуктами Сбера
* проводить платежи и переводы.
Требования
* имеешь образование среднее и выше
* активно используешь гаджеты
* доброжелателен и готов помогать клиентам
* готов использовать искусственный интеллект в ежедневной работе (обучение за счёт компании — есть свои курсы).
Условия
* ежемесячная, годовая премия и ежегодный пересмотр зарплаты
* возможность влиять на свой доход
* быстрый старт карьеры для тех, кто без опыта
* работа недалеко от дома
* корпоративный планшет для комфортной работы
* уникальная система онлайн обучения Сбера для карьерного развития и роста
* расширенный ДМС и льготное страхование для семьи
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ.
Будет преимуществом опыт работы в компаниях: Россельхозбанк, Росбанк, Совкомбанк, ГазпромБанк Яндекс, Ozon, Wildberries, Деловые Линии, ВТБ, Альфа-Банк, Тинькофф Банк, МТС, Билайн, Мегафон, Ростелеком.
#клиентский\_менеджер #менеджер\_по\_продажам #администратор #консультант #менеджер #специалист\_банка #работа\_для\_начинающих #консультирование #кредитные\_продукты #страхование #вклады #ипотека #кредиты #Сбербанк #специалист #начинающий\_специалист #Сбер
Location: Poland; Cyprus
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working
Salary up to 8.700 PLN Gross/month based on experience
Up to 15% monthly bonus
linked to individual and team performance.
Multi Sport Card
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
УдалённоWarsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
УдалённоWarsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоWarsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
УдалённоWarsaw; Serbia; Buenos Aires; Ho Chi Minh City; Poland; Croatia; Belgrade; Split; Córdoba; São Paulo; Gdańsk; Kraków; Medellín; Zagreb; Cluj-Napoca; Phlippines | Manila; Kyiv; Hanoi; Florianópolis; Barcelona; Mexico City; Bogota; Portugal; Guadalajara; Porto; Madrid; Lisbon
ГибридPorto, Portugal
ГибридPorto, Portugal
ГибридPorto, Portugal
Bulgaria
seniorГеография найма не уточнена
ГибридМожно работать из любой страны
Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Tabuk, Saudi Arabia; Dammam, Saudi Arabia; Dubai, United Arab Emirates; Lusail, Qatar
УдалённоAustin, United States; Boston, United States; Chicago, United States; Columbus, United States; Dallas, United States; Detroit, United States; Florida City, United States; Houston, United States; Indianapolis, United States; Kirkland, United States; Kansas City, United States; Los Angeles, United States; Milwaukee, United States; Miami, United States; Minneapolis–Saint Paul, United States; New York, United States; Redmond, United States; Newark, United States; Sacramento, United States; San Francisco, United States; San Jose, United States; Seattle, United States; St. Louis, United States; Tampa, United States; Richmond, United States