Location: Mexico City, Mexico
🦷
Dental Assistant Wanted: Experienced Only
🦷
Are you a seasoned Dental Assistant looking for an exciting opportunity to showcase your skills and expertise? We're seeking an experienced individual to join our dynamic team and make a difference in the dental healthcare industry. If you have a passion for providing exceptional support to dental professionals and patients alike, then we want to hear from you!
Position:
Dental Assistant
Experience Required:
Minimum 2 years in a similar role
Location:
Remote
Employment Type:
Full-time
Key Responsibilities:
Provide comprehensive administrative support to dental professionals, including managing schedules, appointments, and correspondence.
Handle sensitive dental information with the utmost confidentiality.
Assist in dental billing and insurance processing tasks as needed.
Maintain electronic health records (EHR) accurately and efficiently.
Conduct research and compile data on dental topics as requested.
Qualifications:
Proven experience as a Dental Assistant in a dental healthcare setting.
Proficiency in dental terminology and understanding of dental procedures.
Excellent communication skills, both written and verbal.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize tasks effectively.
Proficiency in using virtual communication tools and electronic medical records (EMR) systems.
Benefits:
Competitive salary commensurate with experience.
Remote work opportunity with flexible hours.
Professional development and growth opportunities.
Chance to be part of a supportive and collaborative team dedicated to improving dental healthcare delivery.
How to Apply:
If you meet the above qualifications and are excited about the prospect of joining our team as a Dental Assistant, please submit your resume along with a cover letter detailing your relevant experience and why you're the ideal candidate for this position. Email your application to [Insert Email Address].
Join us in revolutionizing dental healthcare delivery! We look forward to welcoming a skilled and dedicated Dental Assistant to our team.
Location: Argentina
Position:
Virtual Medical Scribe
Location:
Remote
Job Type:
Full-Time / Part-Time
Job Overview:
We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks.
Responsibilities:
Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans.
Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols.
Review and finalize patient charts to ensure completeness and compliance with medical documentation standards.
Coordinate with healthcare providers to clarify documentation and capture essential information.
Maintain strict confidentiality and adhere to HIPAA regulations.
Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups.
Qualifications:
Proficiency in medical terminology and familiarity with clinical procedures.
Previous experience in medical scribing or a related field is preferred but not required.
Excellent typing and transcription skills with attention to detail.
Ability to multi-task and work in a fast-paced virtual environment.
Strong communication skills and the ability to collaborate effectively with healthcare providers.
Familiarity with EHR systems (e.g., Epic, Cerner) is a plus.
Commitment to patient confidentiality and professionalism.
Benefits:
Flexible working hours.
Opportunity to work remotely.
Professional development and training in medical documentation.
Location: Colombia
Position:
Virtual Medical Scribe
Location:
Remote
Job Type:
Full-Time / Part-Time
Job Overview:
We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks.
Responsibilities:
Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans.
Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols.
Review and finalize patient charts to ensure completeness and compliance with medical documentation standards.
Coordinate with healthcare providers to clarify documentation and capture essential information.
Maintain strict confidentiality and adhere to HIPAA regulations.
Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups.
Qualifications:
Proficiency in medical terminology and familiarity with clinical procedures.
Previous experience in medical scribing or a related field is preferred but not required.
Excellent typing and transcription skills with attention to detail.
Ability to multi-task and work in a fast-paced virtual environment.
Strong communication skills and the ability to collaborate effectively with healthcare providers.
Familiarity with EHR systems (e.g., Epic, Cerner) is a plus.
Commitment to patient confidentiality and professionalism.
Benefits:
Flexible working hours.
Opportunity to work remotely.
Professional development and training in medical documentation.
Colombia
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Location: Philippines
Job Title:
Medical Biller
Location: Remote
Position Type:
[Full-Time/Part-Time/Contract]
Job Summary:
We are seeking a detail-oriented and organized Medical Biller to join our healthcare team. The Medical Biller will be responsible for handling billing processes, ensuring accuracy in coding, submitting claims to insurance companies, and following up on outstanding payments. The ideal candidate will possess excellent communication skills, a strong understanding of medical billing procedures, and the ability to work collaboratively with medical and administrative staff.
Key Responsibilities:
Review and verify patient information, insurance coverage, and medical records for accuracy and completeness.
Accurately code diagnoses, procedures, and treatments using standard medical coding systems (e.g., ICD-10, CPT, HCPCS).
Submit insurance claims and follow up on denials or rejections to ensure timely reimbursement.
Communicate with insurance companies, patients, and healthcare providers to resolve billing discrepancies.
Manage patient billing and accounts receivable, including generating and sending invoices.
Maintain up-to-date knowledge of insurance policies, billing regulations, and compliance requirements.
Prepare reports on billing activities, collections, and account statuses as needed.
Qualifications:
Proven experience as a Medical Biller or similar role in a healthcare setting.
Knowledge of medical billing software and electronic health record (EHR) systems.
Proficiency in medical coding (ICD-10, CPT, HCPCS) and insurance claim processes.
Strong organizational and time-management skills with attention to detail.
Excellent communication and interpersonal skills.
Familiarity with HIPAA regulations and patient privacy standards.
Certification in Medical Billing and Coding (preferred but not mandatory).
Benefits:
Competitive salary
Opportunities for professional growth and training
Location: Argentina
Job Title:
Medical Biller
Location: Remote
Position Type:
[Full-Time/Part-Time/Contract]
Job Summary:
We are seeking a detail-oriented and organized Medical Biller to join our healthcare team. The Medical Biller will be responsible for handling billing processes, ensuring accuracy in coding, submitting claims to insurance companies, and following up on outstanding payments. The ideal candidate will possess excellent communication skills, a strong understanding of medical billing procedures, and the ability to work collaboratively with medical and administrative staff.
Key Responsibilities:
Review and verify patient information, insurance coverage, and medical records for accuracy and completeness.
Accurately code diagnoses, procedures, and treatments using standard medical coding systems (e.g., ICD-10, CPT, HCPCS).
Submit insurance claims and follow up on denials or rejections to ensure timely reimbursement.
Communicate with insurance companies, patients, and healthcare providers to resolve billing discrepancies.
Manage patient billing and accounts receivable, including generating and sending invoices.
Maintain up-to-date knowledge of insurance policies, billing regulations, and compliance requirements.
Prepare reports on billing activities, collections, and account statuses as needed.
Qualifications:
Proven experience as a Medical Biller or similar role in a healthcare setting.
Knowledge of medical billing software and electronic health record (EHR) systems.
Proficiency in medical coding (ICD-10, CPT, HCPCS) and insurance claim processes.
Strong organizational and time-management skills with attention to detail.
Excellent communication and interpersonal skills.
Familiarity with HIPAA regulations and patient privacy standards.
Certification in Medical Billing and Coding (preferred but not mandatory).
Benefits:
Competitive salary
Opportunities for professional growth and training
Location: Los Angeles, CA, United States
Angel City VA is actively seeking dedicated and compassionate Medical Assistants to join our dynamic healthcare team in Los Angeles. This is an exciting opportunity to work in a supportive environment where your skills and dedication can make a real difference in patients' lives.
Key Responsibilities:
Assist healthcare providers in patient care and administrative tasks.
Conduct preliminary patient interviews and record vital signs.
Prepare patients for examinations and procedures.
Manage patient records and maintain confidentiality.
Provide excellent patient care and address patient concerns.
Qualifications:
Certified Medical Assistant (CMA) or equivalent.
Strong communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Commitment to high-quality patient care.
Why Join Angel City VA?
At Angel City VA, we value our employees and provide opportunities for growth and development within the company.
Location: Los Angeles, CA, United States
Angel City VA is actively seeking dedicated and compassionate Medical Assistants to join our dynamic healthcare team in Los Angeles. This is an exciting opportunity to work in a supportive environment where your skills and dedication can make a real difference in patients' lives.
Key Responsibilities:
Assist healthcare providers in patient care and administrative tasks.
Conduct preliminary patient interviews and record vital signs.
Prepare patients for examinations and procedures.
Manage patient records and maintain confidentiality.
Provide excellent patient care and address patient concerns.
Qualifications:
Certified Medical Assistant (CMA) or equivalent.
Strong communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Commitment to high-quality patient care.
Why Join Angel City VA?
At Angel City VA, we value our employees and provide opportunities for growth and development within the company.
Location: Los Angeles, CA, United States
Angel City VA is actively seeking dedicated and compassionate Medical Assistants to join our dynamic healthcare team in Los Angeles. This is an exciting opportunity to work in a supportive environment where your skills and dedication can make a real difference in patients' lives.
Key Responsibilities:
Assist healthcare providers in patient care and administrative tasks.
Conduct preliminary patient interviews and record vital signs.
Prepare patients for examinations and procedures.
Manage patient records and maintain confidentiality.
Provide excellent patient care and address patient concerns.
Qualifications:
Certified Medical Assistant (CMA) or equivalent.
Strong communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Commitment to high-quality patient care.
Why Join Angel City VA?
At Angel City VA, we value our employees and provide opportunities for growth and development within the company.
Location: Argentina
Position:
Virtual Medical Scribe
Location:
Remote
Job Type:
Full-Time / Part-Time
Job Overview:
We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks.
Responsibilities:
Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans.
Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols.
Review and finalize patient charts to ensure completeness and compliance with medical documentation standards.
Coordinate with healthcare providers to clarify documentation and capture essential information.
Maintain strict confidentiality and adhere to HIPAA regulations.
Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups.
Qualifications:
Proficiency in medical terminology and familiarity with clinical procedures.
Previous experience in medical scribing or a related field is preferred but not required.
Excellent typing and transcription skills with attention to detail.
Ability to multi-task and work in a fast-paced virtual environment.
Strong communication skills and the ability to collaborate effectively with healthcare providers.
Familiarity with EHR systems (e.g., Epic, Cerner) is a plus.
Commitment to patient confidentiality and professionalism.
Benefits:
Flexible working hours.
Opportunity to work remotely.
Professional development and training in medical documentation.
Location: Argentina
Position:
Virtual Medical Scribe
Location:
Remote
Job Type:
Full-Time / Part-Time
Job Overview:
We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks.
Responsibilities:
Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans.
Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols.
Review and finalize patient charts to ensure completeness and compliance with medical documentation standards.
Coordinate with healthcare providers to clarify documentation and capture essential information.
Maintain strict confidentiality and adhere to HIPAA regulations.
Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups.
Qualifications:
Proficiency in medical terminology and familiarity with clinical procedures.
Previous experience in medical scribing or a related field is preferred but not required.
Excellent typing and transcription skills with attention to detail.
Ability to multi-task and work in a fast-paced virtual environment.
Strong communication skills and the ability to collaborate effectively with healthcare providers.
Familiarity with EHR systems (e.g., Epic, Cerner) is a plus.
Commitment to patient confidentiality and professionalism.
Benefits:
Flexible working hours.
Opportunity to work remotely.
Professional development and training in medical documentation.
Location: Colombia
Position:
Virtual Medical Scribe
Location:
Remote
Job Type:
Full-Time / Part-Time
Job Overview:
We are seeking a dedicated and detail-oriented Virtual Medical Scribe to join our team. The ideal candidate will work closely with healthcare providers, documenting patient encounters in real-time and ensuring accurate and comprehensive medical records. This role is crucial in allowing healthcare professionals to focus on patient care by streamlining administrative tasks.
Responsibilities:
Accurately document patient encounters, including history, examination findings, diagnostic results, and treatment plans.
Navigate and update electronic health records (EHR) in accordance with established guidelines and protocols.
Review and finalize patient charts to ensure completeness and compliance with medical documentation standards.
Coordinate with healthcare providers to clarify documentation and capture essential information.
Maintain strict confidentiality and adhere to HIPAA regulations.
Provide administrative support as needed, such as handling medical correspondence or scheduling follow-ups.
Qualifications:
Proficiency in medical terminology and familiarity with clinical procedures.
Previous experience in medical scribing or a related field is preferred but not required.
Excellent typing and transcription skills with attention to detail.
Ability to multi-task and work in a fast-paced virtual environment.
Strong communication skills and the ability to collaborate effectively with healthcare providers.
Familiarity with EHR systems (e.g., Epic, Cerner) is a plus.
Commitment to patient confidentiality and professionalism.
Benefits:
Flexible working hours.
Opportunity to work remotely.
Professional development and training in medical documentation.
Location: Colombia
About Us:
Angel City VA is a healthcare provider with a strong commitment to delivering exceptional medical services to patients and healthcare practitioners across the United States. Founded by a renowned doctor and a leading figure in the Clinical Research space, we have a deep-rooted understanding of the industry. We are currently in search of a dedicated and proficient Medical Virtual Assistant to become part of our team. This role offers an outstanding chance for individuals who share our passion for healthcare and exhibit exceptional organizational and communication skills.
Responsibilities:
Assist medical professionals with administrative tasks such as scheduling appointments, managing patient records, and handling billing and insurance matters.
Handle patient inquiries and provide accurate and empathetic responses.
Coordinate with healthcare providers to ensure seamless patient care.
Prepare and update medical documents, reports, and correspondence.
Manage electronic health records (EHR) and maintain patient confidentiality.
Collaborate with medical staff to organize virtual medical consultations.
Perform basic medical research and assist in creating medical content.
Requirements:
Proven experience as a Medical Assistant, Medical Secretary, or similar role.
Proficiency in medical terminology and understanding of medical procedures.
Excellent communication skills, both written and verbal.
Strong organizational skills and attention to detail.
Ability to work independently and manage tasks efficiently.
Proficiency in using medical software, EHR systems, and Microsoft Office Suite.
Comfortable with virtual communication tools such as Zoom or Skype.
High-speed internet connection and a reliable computer setup.
Preferred Qualifications:
Medical Assistant certification or related healthcare certification.
Previous experience with telemedicine platforms.
Knowledge of medical billing and insurance processes.
Familiarity with HIPAA regulations and patient data privacy.
What We Offer:
Competitive compensation based on experience and qualifications.
HMO Card
Opportunity to be part of a dynamic and compassionate team.
Professional development and learning opportunities.
Remote work environment that allows you to contribute from the comfort of your own space.
At Angel City VA, we are committed to fostering an inclusive and diverse workplace. We encourage applications from candidates of all backgrounds and experiences.
Colombia; We encourage applications from candidates of all backgrounds and experiences
Location: Dominican Republic
About Us:
Angel City VA is a healthcare provider with a strong commitment to delivering exceptional medical services to patients and healthcare practitioners across the United States. Founded by a renowned doctor and a leading figure in the Clinical Research space, we have a deep-rooted understanding of the industry. We are currently in search of a dedicated and proficient Medical Virtual Assistant to become part of our team. This role offers an outstanding chance for individuals who share our passion for healthcare and exhibit exceptional organizational and communication skills.
Responsibilities:
Assist medical professionals with administrative tasks such as scheduling appointments, managing patient records, and handling billing and insurance matters.
Handle patient inquiries and provide accurate and empathetic responses.
Coordinate with healthcare providers to ensure seamless patient care.
Prepare and update medical documents, reports, and correspondence.
Manage electronic health records (EHR) and maintain patient confidentiality.
Collaborate with medical staff to organize virtual medical consultations.
Perform basic medical research and assist in creating medical content.
Requirements:
Proven experience as a Medical Assistant, Medical Secretary, or similar role.
Proficiency in medical terminology and understanding of medical procedures.
Excellent communication skills, both written and verbal.
Strong organizational skills and attention to detail.
Ability to work independently and manage tasks efficiently.
Proficiency in using medical software, EHR systems, and Microsoft Office Suite.
Comfortable with virtual communication tools such as Zoom or Skype.
High-speed internet connection and a reliable computer setup.
Preferred Qualifications:
Medical Assistant certification or related healthcare certification.
Previous experience with telemedicine platforms.
Knowledge of medical billing and insurance processes.
Familiarity with HIPAA regulations and patient data privacy.
What We Offer:
Competitive compensation based on experience and qualifications.
HMO Card
Opportunity to be part of a dynamic and compassionate team.
Professional development and learning opportunities.
Remote work environment that allows you to contribute from the comfort of your own space.
At Angel City VA, we are committed to fostering an inclusive and diverse workplace. We encourage applications from candidates of all backgrounds and experiences.
Dominican Republic; We encourage applications from candidates of all backgrounds and experiences
Location: Philippines
We are seeking an experienced Medical Scribe with expertise in Podiatry and proficiency in Dr Chrono EMR to join our dynamic healthcare team. The ideal candidate will play a vital role in supporting our podiatrists by accurately documenting patient encounters and maintaining comprehensive electronic health records.
Key Responsibilities:
Accurately and efficiently document patient visits, medical histories, and treatment plans in Dr Chrono EMR.
Assist podiatrists in recording and managing patient information, ensuring all data is up-to-date and compliant with healthcare regulations.
Prepare and manage patient charts, including recording diagnostic test results, treatment plans, and follow-up instructions.
Maintain confidentiality and security of patient information in accordance with HIPAA guidelines.
Support the podiatry team with administrative tasks as needed to enhance workflow and patient care.
Qualifications:
Minimum of [X] years of experience as a Medical Scribe, preferably in a podiatry setting.
Proficiency in Dr Chrono EMR is a must.
Strong understanding of podiatry terminology and procedures.
Excellent typing speed and attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Strong communication and organizational skills.
Knowledge of HIPAA regulations and patient confidentiality practices.
Why Join Us?
Competitive salary and benefits package.
Opportunity to work with a dedicated and supportive healthcare team.
Professional development and growth opportunities.
Positive and collaborative work environment.
Location: Philippines
We are seeking an experienced and customer-focused Call Center Representative to join our healthcare team. The ideal candidate will have strong call center experience, exceptional communication skills, and hands-on experience using eClinicalWorks (eCW). This role is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, assisting patients, documenting interactions accurately, and ensuring an outstanding patient experience.
We are specifically looking for an "All-Star" candidate who is proactive, detail-oriented, highly organized, and capable of working independently while maintaining excellent service standards.
Key Responsibilities
· Handle a high volume of inbound and outbound patient calls professionally and efficiently.
· Schedule, reschedule, and cancel appointments accurately within eClinicalWorks (eCW).
· Verify patient demographics, insurance information, and contact details.
· Document all patient interactions thoroughly and accurately in the EMR system.
· Identify urgent patient concerns and escalate appropriately according to established protocols.
· Provide exceptional customer service while maintaining empathy, professionalism, and patience.
· Follow up on patient inquiries, messages, and assigned tasks in a timely manner.
· Maintain accuracy when handling patient information and appointment scheduling.
· Adhere to HIPAA and company privacy policies at all times.
· Collaborate with providers, medical assistants, and administrative staff to ensure smooth patient care coordination.
· Meet established productivity and quality standards.
Qualifications
· Minimum 2 years of call center experience (healthcare call center experience strongly preferred).
· Hands-on experience with eClinicalWorks (eCW) is required.
· Excellent verbal and written English communication skills.
· Strong customer service and patient relations skills.
· Ability to multitask in a fast-paced environment.
· Strong attention to detail and organizational skills.
· Ability to work independently with minimal supervision.
· Proficient with Microsoft Office, Google Workspace, and EMR systems.
Location: Dominican Republic
We are seeking an experienced and customer-focused Call Center Representative to join our healthcare team. The ideal candidate will have strong call center experience, exceptional communication skills, and hands-on experience using eClinicalWorks (eCW). This role is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, assisting patients, documenting interactions accurately, and ensuring an outstanding patient experience.
We are specifically looking for an "All-Star" candidate who is proactive, detail-oriented, highly organized, and capable of working independently while maintaining excellent service standards.
Key Responsibilities
· Handle a high volume of inbound and outbound patient calls professionally and efficiently.
· Schedule, reschedule, and cancel appointments accurately within eClinicalWorks (eCW).
· Verify patient demographics, insurance information, and contact details.
· Document all patient interactions thoroughly and accurately in the EMR system.
· Identify urgent patient concerns and escalate appropriately according to established protocols.
· Provide exceptional customer service while maintaining empathy, professionalism, and patience.
· Follow up on patient inquiries, messages, and assigned tasks in a timely manner.
· Maintain accuracy when handling patient information and appointment scheduling.
· Adhere to HIPAA and company privacy policies at all times.
· Collaborate with providers, medical assistants, and administrative staff to ensure smooth patient care coordination.
· Meet established productivity and quality standards.
Qualifications
· Minimum 2 years of call center experience (healthcare call center experience strongly preferred).
· Hands-on experience with eClinicalWorks (eCW) is required.
· Excellent verbal and written English communication skills.
· Strong customer service and patient relations skills.
· Ability to multitask in a fast-paced environment.
· Strong attention to detail and organizational skills.
· Ability to work independently with minimal supervision.
· Proficient with Microsoft Office, Google Workspace, and EMR systems.
Location: Los Angeles, CA, United States
Medical Assistant (Bilingual Spanish and English)
Los Angeles, CA
Full Time
Experienced
Angel City VA is actively seeking dedicated and compassionate Medical Assistants to join our dynamic healthcare team in Los Angeles. This is an exciting opportunity to work in a supportive environment where your skills and dedication can make a real difference in patients' lives.
Key Responsibilities:
Assist healthcare providers in patient care and administrative tasks.
Conduct preliminary patient interviews and record vital signs.
Prepare patients for examinations and procedures.
Manage patient records and maintain confidentiality.
Provide excellent patient care and address patient concerns.
Qualifications:
Certified Medical Assistant (CMA) or equivalent.
Strong communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Commitment to high-quality patient care.
Why Join Angel City VA?
At Angel City VA, we value our employees and provide opportunities for growth and development within the company.
Location: Dominican Republic
Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication.
This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards.
Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred.
Essential Duties and Responsibilities Interpretation & Translation:
• Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff.
• Ensure accurate use of medical terminology in both languages.
• Maintain cultural sensitivity and communication clarity in all interactions.
Patient Communication Support
• Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish.
• Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution.
• Handle inbound and outbound patient phone calls.
• Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries.
• Support providers and staff with patient communication needs.
Administrative & Clinical Support
• Assist with communication workflows related to patient care coordination.
• Document communication interactions accurately in clinic systems.
• Support administrative tasks related to patient communication and scheduling.
• Help manage communication queues to ensure timely responses.
• Provide general support to clinical and operational teams as needed.
Compliance & Quality Standards
• Maintain HIPAA compliance and patient confidentiality at all times.
• Ensure all communications meet clinic professionalism and quality standards.
• Deliver accurate interpretation and communication support in a fast-paced clinical environment.
Qualifications
• Fluency in English and Spanish (spoken and written) — required.
• Strong grammar, spelling, and professional writing skills in both languages — required.
• Medical interpreter certification or healthcare translation certification — strongly preferred.
• Previous healthcare, clinic, medical office, or patient communication experience — preferred.
• Knowledge of medical terminology in both English and Spanish.
• Experience handling phone systems, SMS communication platforms, and patient communication tools.
• Strong organizational skills and ability to multitask.
• Excellent customer service and interpersonal communication skills.
• Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools).
• Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards.
Schedule:
1:00 PM - 9:00 PM AST.
Dominican Republic
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