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Location: New York, NY, United States WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! WHY BOX NEEDS YOU? Box is redefining how enterprises manage and unlock value from their content in an AI-first world. In this role, you will partner with enterprise customers not only to adopt Box, but to transform how work gets done across their organization using content and AI. You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes. You will work closely with executive stakeholders and cross-functional teams to align on priorities, drive change management, and ensure that Box delivers tangible impact. This role represents the evolution of Customer Success at Box—from driving adoption to driving transformation. The ideal candidate combines customer success, consulting, and solution-oriented thinking—someone who is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes. WHAT YOU'LL DO Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization Partner with customers to map and redesign critical workflows Identify and activate AI-powered use cases within these workflows Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action Partner cross-functionally with Sales, Product, Engineering and Professional Services to: Expand Box’s footprint within the customer Influence product direction based on real-world use cases Deliver cohesive, high-impact solutions Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team WHO YOU ARE We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business Experience working with enterprise customers and engaging with senior stakeholders and executives Demonstrated ability to translate customer needs into practical solutions and business outcomes Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process. EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . NOTICE OF USE OF AI At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision . New York City Pay Range $111,000 — $160,000 USD

Location: Remote-Washington, D.C. Workplace: Remote LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? UiPath is seeking an exceptional Sr. Manager of Customer Success to lead and scale our Customer Success Managers and Technical Account Managers operations across the Federal Civilian accounts. This is a high-impact leadership role for someone who thrives on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations. As a Sr. Manager of Customer Success, you will own portfolio performance, proactively reduce systematic risk end-to-end, and build high-performing teams that deliver measurable outcomes for our most strategic government customers. You'll drive operational rigor and discipline across delivery while modeling leadership presence and culture that demonstrates extreme ownership and execution. What you'll do at UiPath Portfolio & Performance Leadership · Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health · Proactively identify and reduce systematic risk across the customer lifecycle · Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis · Tie customer adoption directly to measurable revenue impact and business outcomes · Player-Coach: will be responsible for owning success for marquee accounts Strategic Partnership · Serve as a strategic partner across Sales, Product, and Go-To-Market teams · Build and maintain established cross-functional influence across the organization · Collaborate on deal construction and commercial activity · Drive alignment between customer success strategies and broader GTM initiatives Team Leadership & Development · Build and scale high-performing Customer Success and Technical Account Managers · Provide strong interpersonal coaching and mentorship to team members · Model unwavering accountability and ownership culture · Establish and communicate "what good looks like" across the organization · Champion customer- and team-oriented culture Operational Excellence · Drive operational rigor and discipline across service delivery · Establish and maintain key operational standards for the business · Transform individual execution into broader packaged plays and new standards · Ensure consistent and articulate communication across all stakeholders What you'll bring to the team Required Qualifications: · Previous experience with formal people management and team leadership · Candidates must be authorized to work in the United States for this role · Proven track record in broad portfolio impact including renewals, saves, and adoption metrics · Experience with deal construction and commercial activity · Established cross-functional influence across Sales, Product, and GTM organizations · Strong interpersonal, coaching, and mentorship skills · Entrepreneurial mindset with tenacious execution capabilities · Articulate and consistent communication style · Customer- and team-oriented approach with ability to champion culture Preferred Qualifications: · Deep exposure to public sector business landscapes · Understanding and usage of key industry solutions embedded in GTM strategy · Established relationships across marquee accounts · Examples of transforming individual execution into broader packaged plays or new organizational standards · Demonstrated ability to identify and establish operational excellence benchmarks · Experience operating in complex, highly technical renewal deal cycles Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.

About RETR: RETR is a mortgage market intelligence platform used by loan officers, mortgage companies, and lenders. Founded in 2022, it is bootstrapped, profitable, and fully remote. The role: This is one of the first Customer Success Managers at RETR. You will own a book of enterprise customers end to end, managing relationships, value delivery, renewals, and growth. You will report to the VP of Customer Advocacy and collaborate with account executives and trainers. What you own: — A plan for every customer, updated regularly — Ownership of the renewal process from day one — Driving expansion through new use cases, features, and teams — Building advocates who provide references, testimonials, and referrals This role is proactive, not reactive account management or support. You will help create the Customer Advocacy playbook. How we work: RETR is lean, emphasizing automation and AI to reduce repetitive tasks. The work is fully remote and asynchronous, focusing on deep customer understanding and relationship building. What success looks like: You will know your accounts deeply, understand their usage and value, identify risks early, and drive retention and expansion. Requirements: — 3+ years in customer success, account management, or similar SaaS roles with renewal or expansion targets — Curiosity about customer business models and ability to connect product to outcomes — Ownership of commercial health of accounts — Ability to spot real value-driven expansion opportunities — Proactive problem identification and fast action — Strong communication skills across all levels — Comfort with building playbooks and working without a defined playbook — Motivation by variable pay tied to customer retention and growth — Ability to collaborate with sales, support, and enablement teams — Mortgage industry experience is a major plus but not required Compensation and benefits: — Base salary $85,000 — On-target earnings $115,000 including $30,000 variable paid quarterly — Variable pay can reach 150% of target (~$130,000 total) for strong performance — Benefits include fully paid medical premiums, dental, vision, life, disability insurance, 401(k) with match, PTO and holidays, meal and wellness stipends, swag credit, full home office setup — Fully remote with biannual company gatherings How to apply: Email a resume to jobs@retr.app with a brief description of a customer you retained, grew, or turned into an advocate and what you did. Skip the cover letter. Apply here: https://weworkremotely.com/remote-jobs/retr-customer-success-manager

Location: Remote, Canada Workplace: remote Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.  Minimum Qualifications   You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.

Location: Remote, USA Workplace: remote Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.  Minimum Qualifications   You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.

Location: New York, New York, United States Our Story At think-cell, we’re on a mission to revolutionize the way professionals work—making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin, we've been crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams. Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration. We foster an inclusive culture where ideas flourish, and every team member has the opportunity to make a real impact. If you're passionate about shaping the future of productivity software, think-cell is the place for you! 🚀 What you will do: We’re looking for a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers, driving long-term value, adoption, and partnership. In this high-impact role, you'll serve as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success. You'll develop deep partnerships within your accounts, identify new opportunities to add value, proactively manage renewals, and align think-cell usage with strategic business goals. This is an ideal role for someone who excels at building executive relationships, influencing without authority, and turning customer satisfaction into measurable growth. If you thrive in a high-ownership environment and are passionate about delivering customer outcomes at scale—we want to hear from you. Key Responsibilities: Own a portfolio of think-cell’s most strategic accounts. Serve as the primary relationship owner, responsible for renewals and upsells while driving retention, growth, and long-term customer value. Partner with champions and executive sponsors to drive product adoption, resolve issues, and uncover new use cases. Orchestrate executive business reviews, track adoption metrics and align on success plans. Monitor account health and proactively mitigate churn through deep engagement and value delivery. Identify opportunities to evangelize new features or product enhancements within high value accounts. Your profile: Bachelor’s, Master’s degree in Business or related relevant field. 3–6 years of experience in strategy consulting is preferred, or management consulting within high-growth technology companies. Experience navigating large, complex customers and partnering with technical and executive stakeholders. Excellent relationship building skills and a proactive approach to customer engagement. Organized and highly accountable with a bias towards action. Strong ability to communicate value and navigate customer organizations with precision. Understanding common GTM tools (e.g. Salesforce.com, Outreach.io) is a plus Appreciation of our product - willingness to understand think-cell’s product and value is a must (don’t worry, it’s very intuitive); experience with think-cell is a plus Hybrid: Willingness to work on-site in, minimum of 3 days/week - NYC office (opening soon). Executive presence, ability to influence, build rapport, and excellent communication skills. We believe in a human hiring process, every application is personally reviewed. Why is think-cell the right place for you? At think-cell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation. Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity. Our Values At think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us: Forward Thinking : We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions. Ownership : We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results. Customer First : We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions. Unified Team : We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission. Strive for Excellence : We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent. Join Our Journey We encourage you to apply even if you don’t meet every requirement. At think-cell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact. Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things. Compensation: think-cell believes the value of pay transparency contributes towards an honest and supportive culture. For this position, we anticipate paying OTE of $130K - 160K/yr. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements). At think-cell, we value diversity. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law. #SalesStrategy #StrategyJobs #techJobs #LI-Hyrbid

Location: Munich Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Mid Market Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships. WHAT YOU’LL DO - Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. - Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. - Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. - Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. - Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. - Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform WHAT YOU HAVE Ideal candidates for the Mid Market CSM role at Harvey can demonstrate comfort and experience with the following qualifications: - 3-4+ years in customer-owning roles at tech or SaaS platforms - Adapting seamlessly in the face of high-speed change and growth - Strategic planning, revenue-based prioritization - Managing a high volume of customer-facing projects and timelines - Running in-person meetings w/ executives - Mapping an organization and influencing stakeholders - Driving key customer metrics and outcomes - Owning a revenue, expansion, and renewal target - Demonstrating a strong point of view and proactive self-management - Working cross-functionally with Product and Sales teams DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. ##LI-RC1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Remote, United States At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market. Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business with focus on Latin America (LATAM). We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them. In this role, you will: Work closely with JetBrains Account Executives. Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption. Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies. Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups. Recommend product enhancements based on your customer experiences and the feedback you receive. Help product teams present and evaluate new product ideas to the customers in your portfolio. Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large. Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs. We will be happy to have you on our team if you have: Proven experience in technical consulting, technical customer success, or other customer-facing technical roles. Strong verbal and written communication skills in English and either Portuguese or Spanish . Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better. Hands-on knowledge of AI/LLMs in the field of software development. A passion for continually improving the customer experience. Exceptional presentation skills for demonstrating JetBrains products to customers. The ability to quickly identify and address technical and business challenges related to software development tooling. The ability to convey technical concepts to customers of all technical backgrounds. Comfort in a fast-paced and dynamic working environment. Experience working in or with large software development teams. A collaborative and team-focused mentality, with a willingness to take initiative. Self-direction and resourcefulness. The ability to travel approximately 25% of the time. #LI-HYBRID #LI-JP1 #LI-REMOTE This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location. This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program. The base salary range (per year) for this position in the posted work location(s) is $100,000 — $200,000 USD We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Задачи: — Обработка запросов клиентов — Выявление возможностей для продаж — Предоставление индивидуальных консультаций

Location: Athens, Greece Workplace: none David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard two German-speaking Advisors to join their team in Athens. The role is customer support over the phone, helping customers with payment and financing queries, checkout options and finance agreements. Position: Customer Service Representative (German) Location: Athens, Greece Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide customer support via inbound phone calls, handling payment and financing enquiries Guide customers through checkout options and finance-agreement processes Resolve refunds, chargebacks, billing and account-verification queries Ensure secure and accurate case handling Document calls precisely Follow compliance and escalation procedures to achieve timely resolutions REQUIREMENTS: Native/near-native level of German English at C1 level, both written and spoken High school diploma Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication EU citizenship Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA) Available for on-site work in Athens on rotational shifts BENEFITS: Easter and Summer bonuses Meal allowance Health insurance from the hire date 1.67 business days of annual leave per month in the first year, plus Greek public holidays Access to a learning platform Assistance with issuing hiring documents Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided International working environment And many more!!

Location: United States Workplace: remote Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.   Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country. Role Summary: The Customer Success Associate is responsible for ensuring customers realize ongoing value from Depositions by Filevine. This role focuses on adoption, retention, and long-term customer satisfaction by proactively supporting clients throughout their lifecycle. You’ll work closely with Deposition Ops, Sales, Implementation, Marketing, and Product teams to monitor customer health, support go-to-market initiatives, deliver insights through reporting and reviews, and help educate customers on best practices. This is an ideal role for someone who enjoys relationship-building, and helping customers succeed at scale. What You'll Own: Customer Retention & Adoption Support customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine Monitor customer health metrics and usage trends to identify risks, opportunities, and expansion signals Assist in forecasting retention and growth through accurate health scoring and reporting Customer Insights & Reporting Prepare and support business reviews by gathering usage data, outcomes, and operational insights Create and maintain enterprise-level reporting to help customers understand value and ROI Surface customer feedback and trends to internal teams to inform product improvements Go-to-Market & Cross-Functional Support Partner with Sales, Implementation, and Marketing teams to support go-to-market initiatives and customer handoffs Assist with expansion motions and customer advocacy efforts Help ensure a seamless customer experience across the post-sale journey Customer Education & Enablement Support customer education through training materials, documentation, and best-practice resources Assist in onboarding reinforcement, feature adoption campaigns, and ongoing enablement initiatives Help customers understand and adopt new features and enhancements Who You Are: 3-5 years of experience in Customer Success, Account Management, or a related client-facing role Strong communication skills with the ability to explain concepts clearly and empathetically Ability to occasionally travel to meet customers for sales/implementation meetings and conferences Data-driven mindset with comfort interpreting usage metrics and health indicators Highly organized and able to manage multiple customer initiatives simultaneously Collaborative and proactive, with a strong sense of ownership and accountability Experience in SaaS, legal tech, or B2B software is a plus Compensation Information: $75,000 - $85,000   The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite. Some roles offer a hybrid schedule of 2–3 days in-office per week   Cool Company Benefits: - A dynamic, rapidly growing company, focused on helping organizations thrive  - Medical, Dental, & Vision Insurance (for full-time employees) - Competitive & Fair Pay - Maternity & paternity leave (for full-time employees) - Short & long-term disability - Opportunity to learn from a dedicated leadership team - Top-of-the-line company swag   Privacy Policy Notice Filevine will handle your personal information according to what’s outlined in our Privacy Policy.   Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.   Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com

Eminus Industries is a Finnish company developing an AI-powered software solution that detects theft, enhances retail security, and provides real-time analytics for B2B customers. We are looking for a proactive and technically minded Customer Success Manager to take ownership of customer relationships after the sales process. In this role, you will help our customers get the most value from our AI-powered retail solution by combining technical problem-solving, customer support, and proactive customer success activities. You will act as the bridge between our customers and our product and technical teams, ensuring a smooth customer experience throughout the customer lifecycle. Reporting to: CTO Задачи: — Take ownership of customer onboarding and ensure successful adoption of the solution. — Monitor device health, system performance, and customer usage data to identify risks and opportunities. — Proactively engage with customers to support product adoption and long-term success. — Handle customer support requests and coordinate issue escalation with the technical team. — Collect customer feedback and translate insights into product improvement opportunities. — Build and continuously improve customer success processes, documentation, and best practices. — Maintain strong customer relationships and act as the voice of the customer internally. Требования: — Demonstrated success in Customer Success, Technical Support, Implementation, or a similar customer-facing technical role. — Experience working with B2B software, SaaS, technology, or hardware-based solutions. — Proven ability to build trusted customer relationships and drive successful product adoption. — Empathy and strong listening skills, with the ability to understand customer needs and communicate effectively with different stakeholders. — Strong problem-solving skills and a methodical approach to troubleshooting technical issues. — Interest in working with data, dashboards, and customer usage analytics. — Excellent communication skills and the ability to explain technical topics to non-technical audiences. — A proactive mindset and the ability to identify opportunities and risks before they become issues. — Ability to work independently, take ownership, and thrive in a fast-growing company. — Strong organizational skills and attention to detail. — Fluent Finnish and English language skills. Плюсом будет: — Experience with SQL, Python, databases, or data analysis. — Experience with PostHog, Grafana, or similar analytics tools. — Familiarity with IoT devices, networking, or connected systems. — Experience within the retail industry or loss prevention solutions. — Experience with CRM or ticketing systems. — Swedish language skills. Что ожидается через 6 месяцев: — Successful implementation of a Customer Success process. — Improved customer adoption and active product usage across the customer base. — Proactive identification and resolution of customer issues before they impact customers. — Effective collection and communication of customer feedback to internal teams is on place. Условия: — Meaningful work with an innovative product that addresses a real and growing challenge in the retail industry. — The opportunity to work at the intersection of AI, retail technology, and customer success. — A low-hierarchy, collaborative, and informal work environment where you can make an immediate impact. — A modern office in Otaniemi, flexible working practices, and a hybrid working model.

Задачи: — развивать отношения с клиентами — обеспечивать ценность продукта — быть связующим звеном между клиентами и внутренними командами Требования: — 3+ года опыта в Customer Success, Account Management или клиентских ролях в SaaS, маркетинге или рекламе — опыт работы с международными клиентами (EMEA, LATAM, APAC и др.) — опыт работы в стартапе или быстрорастущей компании — опыт апсейла и расширения клиентских аккаунтов — умение работать с данными: находить тренды, готовить отчёты и превращать аналитику в понятные выводы для клиентов — сильные коммуникационные навыки — от пользователей продукта до топ-менеджмента — практический опыт использования AI-инструментов в работе — английский язык — C1 Будет плюсом: — опыт работы с маркетинговыми, AdTech или аналитическими платформами — сильный аналитический бэкграунд (техническое или математическое образование) Условия: — полностью удалённый формат работы — сотрудничество по модели B2B — локация: кандидаты не из РФ и РБ, часовой пояс ±3 часа от Европы

Location: London Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap. WHAT YOU'LL DO - Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience. - Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions. - Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention. - Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. - Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations. - Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services. - Travel required: Up to 25% of the time WHAT YOU HAVE - Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms. - History and comfort conducting change management and wide-scale adoption for large technology projects. - Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level. - Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly. - A strong commitment to be collaborative and proactive with a team-first mentality. WHAT WE OFFER - A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive. - An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. - A collaborative work environment that promotes growth, learning, and development. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-LE1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Remote How you are going to make an impact 🛠 Respond to customer queries promptly and efficiently through emails, live chat and phone calls. Work together with various departments to address complex problems and escalate issues when necessary. Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques. Record and document repetitive issues to contribute to process improvement. Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials. Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company. Identify and execute initiatives to improve the overall customer experience. Discover your Fit 🪄 Experience in fintech (forex/crypto). 1+ years of online customer support experience. Excellent written and oral English. Excellent interpersonal and communication skills. Ability to manage or navigate stressful situations. Experienced with using customer service software, tools and databases Conditions of work: Shifts are 2/2 4am-4pm GMT We are ready to provide for you 100% remote job at any place you wish Competitive salary based on your experience Opportunity to work in international and cross-functional team with challenging and in-demand product Performance-based bonus every quarter based on your results Medical insurance after probation period Additional sick leaves every 6 months Birthday gifts ! Please provide cv in English !

Location: San Francisco, CA or Redwood City, CA WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! WHY BOX NEEDS YOU? Box is redefining how enterprises manage and unlock value from their content in an AI-first world. In this role, you will partner with enterprise customers not only to adopt Box, but to transform how work gets done across their organization using content and AI. You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes. You will work closely with executive stakeholders and cross-functional teams to align on priorities, drive change management, and ensure that Box delivers tangible impact. This role represents the evolution of Customer Success at Box—from driving adoption to driving transformation. The ideal candidate combines customer success, consulting, and solution-oriented thinking—someone who is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes. WHAT YOU'LL DO Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization Partner with customers to map and redesign critical workflows Identify and activate AI-powered use cases within these workflows Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action Partner cross-functionally with Sales, Product, Engineering and Professional Services to: Expand Box’s footprint within the customer Influence product direction based on real-world use cases Deliver cohesive, high-impact solutions Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team WHO YOU ARE We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business Experience working with enterprise customers and engaging with senior stakeholders and executives Demonstrated ability to translate customer needs into practical solutions and business outcomes Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . NOTICE OF USE OF AI At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information , check out our benefits and perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision . San Francisco Pay Range $86,500 — $133,000 USD Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information , check out our benefits and perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision . Redwood City Pay Range $86,500 — $133,000 USD

Location: Mountain View, California, USA Workplace: Hybrid About Inworld Inworld is a research lab and inference provider focused on realtime AI for consumer-facing applications. We build first-party speech models, serve LLMs, and run the inference behind modular APIs designed for high-volume, realtime workloads. Hundreds of millions of users interact with Inworld powered apps every day and we serve over 10 trillion LLM tokens per month. Our models and infrastructure support consumer applications across companions, healthcare, fitness, education, media, and more. Our work spans model research, realtime inference, large-scale serving infrastructure, and the APIs developers use to bring these capabilities into production. We’ve raised more than $125M from Lightspeed Venture Partners, Section 32, Kleiner Perkins, Microsoft’s M12 venture fund, Founders Fund, Meta, Stanford, and others. Our technology has powered experiences from companies including NVIDIA, Microsoft Xbox, Niantic, Logitech Streamlabs, Wishroll, Little Umbrella, and Bible Chat. Inworld has also been recognized by CB Insights as one of the 100 most promising AI companies globally and named one of LinkedIn’s Top 10 Startups in the USA. Your Impact We are looking for a Head of Customer Success & Account Management to build and lead our post-sales function as we scale. This is a foundational leadership role: you will own the customer lifecycle after close, from onboarding and adoption through renewals, expansion and executive relationships. The ideal candidate has carried retention and expansion targets, built a high-performing customer success and account management motion for complex enterprise customers, and is AI-native, using agents, automation and customer signals to identify risk, accelerate value realization and scale high-touch engagement without linear headcount growth. You will be a player-coach early, directly owning strategic accounts while you build the team, operating model and playbook behind you. Candidates are ideally based in the SF Bay Area or willing to relocate (you will be working on-site at our Mountain View office a few days a week), but remote candidates will also be considered. Responsibilities - Retention & Expansion: Own gross and net revenue retention, renewal performance and expansion pipeline. Set targets, build the forecast, and hold the team accountable to predictable renewals and durable account growth. - Customer Outcomes: Build a rigorous lifecycle from onboarding through adoption and value realization, including success plans, health scoring, usage milestones and executive business reviews. Ensure customers can tie our products to measurable business outcomes. - Strategic Account Management: Personally own our highest-value and most complex accounts. Build multi-threaded relationships across technical, business and executive stakeholders, lead renewal and expansion strategy, and navigate escalations with urgency and judgment. - Post-Sales Operating Model: Define customer segmentation, coverage, service levels and the division of responsibilities across Customer Success, Account Management, Solutions, Support and Sales. Create repeatable playbooks that scale without sacrificing customer quality. - Systems, Data & AI: Own the post-sales stack and reporting layer, including CRM hygiene, customer health, product usage, renewal and expansion forecasting. Use AI agents and automation for account research, meeting intelligence, risk detection, next-best actions and scalable customer engagement. - Cross-Functional Leadership: Partner closely with Sales on handoffs and account strategy, and with Product, Engineering and Support on adoption blockers, escalations and the voice of the customer. Translate recurring customer needs into clear product and operational priorities. - Player-Coach: Directly manage strategic accounts while recruiting, ramping and coaching our first Customer Success and Account Management hires. Requirements - 7+ years in customer success, account management or post-sales, including 3+ years leading and hiring teams - Track record of building or scaling a post-sales motion at a high-growth startup and consistently delivering strong gross retention, net retention and expansion results - Experience owning a renewal and expansion number, with the commercial judgment to forecast accurately, negotiate complex renewals and create account growth plans - Deep experience managing strategic enterprise customers, building executive relationships and navigating technical, operational and commercial complexity - Comfort with highly technical products and technical buyers, with the credibility to engage Product and Engineering teams as well as senior business stakeholders - Hands-on command of modern CRM and customer success tooling, plus a strong point of view on using AI, automation, product usage and customer signals to scale the function - Demonstrated ability to hire, ramp and retain strong Customer Success and Account Management talent, with a bench of people who would join you again - Ability to operate independently and thrive in ambiguity, with no task too small and exceptional written and verbal communication skills The United States base salary range for this full-time position is between $230,000 - $290,000 + variable + equity + benefits. Your recruiter can share more about the specific salary range for your targeted location during the hiring process. Inworld Jobs Privacy https://inworld.ai/jobs-privacy

Location: Berlin Office; Bosnia; Norway; Estonia; Latvia; Slovenia; Netherlands; Hungary; Kosovo; Portugal; Poland; Serbia; Germany; Austria; Finland; Albania; Lithuania; Slovakia; Ireland; Bulgaria; Denmark; Belgium; Czech Republic; United Kingdom; Croatia; Spain; Greece Workplace: Remote The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. As a Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for some of n8n’s most strategic enterprise customers. With a deliberately small book of business, you go deep: you learn each customer’s business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI. You will own retention and expansion for your accounts, running a tight operating cadence of kickoffs, success plans, health checks, QBRs and renewals, while proactively managing risk and escalations. In close partnership with Support, Solutions Engineering, Product and Sales, you turn technical success into durable revenue. WHAT YOU’LL BE DOING - Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal - Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders - Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives - Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes - Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value - Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations - Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact - Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience - Provide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team REQUIREMENTS 🗣 German native speaker: You are a native German speaker with fluent business English, and you are based in Europe (Germany ideal; willing to travel to customers) 🤝 Senior Enterprise Customer Success experience: You’ve owned a small, strategic book of enterprise SaaS customers, going deep on each account, and can run kickoffs, onboardings and QBRs end-to-end 💼 Revenue ownership: You’ve carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growth 💻 Technical acumen: You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when to bring in Support. 🏭 DACH enterprise experience: You’ve worked with large German-speaking enterprises (e.g. automotive, manufacturing, retail) 📊 Commercial acumen & value mindset: You translate product usage into measurable outcomes, ROI and executive-ready business cases 🧭 Account strategy & operational rigor: You build account plans, a clear operating cadence and a footprint across large organizations, keeping stakeholders aligned with structure and follow-through 🤝 Senior stakeholder management: You communicate crisply with both builders and executives and are known for building durable, high-trust relationships 🌱 Builder mindset: You enjoy taking ownership and making an impact in fast-changing environments Nice-to-haves 🤖 Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization 🧩 Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster 🚀 Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work 🎓 Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.) 🌍 Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. *Country and/or State specific details provided in your employment agreement.