Location: Remote - European Region
Workplace: hybrid
Coinspaid Solutions is a fintech company building blockchain payment infrastructure for the global economy.
We design, implement, and scale payment systems that connect digital assets with real-world financial operations. Our solutions help businesses and financial institutions operate efficiently in the evolving digital asset landscape.
For over 11 years, we’ve been developing products that bring crypto payments closer to mainstream adoption. Today, our team includes 350+ professionals working remotely across multiple countries.
We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.
🏆 In 2026, Coinspaid was recognized as Best Corporate Culture in the Blockchain Industry in Europe, reflecting our focus on ownership, trust, and collaboration.
Responsibilities:
Gathering, validating and documenting business and system requirements
Modelling business processes, including crypto transaction flows and identifying opportunities for process improvements
Identifying issues, risks and benefits of existing and proposed solutions, outlining business and technical impacts
Designing and documenting integrations with external systems (blockchain networks, liquidity providers, payment systems)
Creating functional and system specifications (PRD, SRS, API specifications, diagrams)
Simplifying complex technical and blockchain-related concepts for cross-functional teams
Defining business problems through in-depth investigation and gathering of technical and non-technical information
Outlining detailed requirements and ensuring delivered solutions meet business needs
Participating in integration testing, UAT, and validation of financial and transaction flows
Improving and maintaining product and project documentation standards
Participating in development of methods and techniques for requirements management and business case preparation
Collaborating with engineering, product, and business teams on solution design
Understanding of blockchain fundamentals (transactions, confirmations, fees, wallets)
Knowledge of major blockchain networks (Bitcoin, Ethereum, EVM-based chains)
Experience working with APIs (REST, WebSocket), webhooks and event-driven systems
Understanding of end-to-end transaction lifecycle (deposit, processing, settlement, withdrawal)
Experience with SQL and data analysis
Ability to analyze logs, API responses and transaction data
Familiarity with tools such as Postman, Swagger
Requirements:
5+ years of experience as a Business/System Analyst
Strong analytical, mathematical and problem-solving skills
Strong communication and stakeholder management skills
Ability to explain complex ideas in a simple and user-friendly way
Effective logical thinking and structured approach
High level of prioritization, focus, and self-motivation
Good understanding of SDLC, PDLC, Agile methodologies
Experience with business analysis tools and process modelling (BPMN, UML, etc.)
English level: B2 (spoken and written)
Why should you choose Coinspaid?
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
- Maintain, scrub, and organize large sets of financial records to ensure data integrity across ledgers and reporting systems. - Perform detailed weekly and monthly reconciliations (bank, revenue, crypto balances) and investigate variances.
Location: Los Angeles, United States; Warsaw, Poland; Tbilisi, Georgia; Batumi, Georgia; Buenos Aires, Argentina; Tallinn, Estonia
Think You Can Make AI Notice Us? Prove It.
At LBC Mortgage, we’re looking for a curious, ambitious, and unconventional thinker who is ready to experiment, challenge assumptions, test new ideas, and help make our brand visible across the rapidly evolving world of AI platforms.
The way people discover businesses is changing. More and more people are turning to AI assistants like ChatGPT, Gemini, and Perplexity to ask questions, compare services, and decide which companies deserve their attention. We want LBC Mortgage to be part of those conversations. Not just on Google. Not just on social media. We want our brand to be discoverable, recognizable, and accurately represented wherever people search for answers, recommendations, and solutions.
Your mission is simple: help make LBC Mortgage impossible to overlook.
We’re not looking for someone who needs ten years of experience, a complicated strategy document, or permission to try every new idea. We’re looking for someone who is genuinely interested in how AI works, enjoys exploring new tools, and isn't afraid to test an approach that nobody on the team has tried before. You don't need to know everything on day one. You need to be willing to learn, think independently, take initiative, and turn ideas into action.
This is not about taking reckless risks or doing things without a plan. It’s about having the confidence to experiment intelligently, measure results, and improve continuously instead of assuming that yesterday’s methods will always work tomorrow.
You will help establish and maintain our presence across relevant business directories, search engines, review websites, social platforms, online communities, and emerging AI-driven discovery channels. You’ll work on making sure our business information is accurate and consistent, our profiles are complete, and our content clearly communicates who we are and what we do.
You’ll also explore how brands are mentioned in AI-generated answers, identify opportunities to strengthen our online presence, and investigate what helps AI systems discover and understand reliable information about businesses. From improving business listings to researching customer questions, contributing appropriately to relevant communities, and testing new content strategies, your work will help us understand how to become more visible in a world increasingly shaped by AI.
You should be comfortable following a strategy while also recognizing opportunities to improve it. If you notice something that could work better, speak up. If you discover a promising platform, explore it. If you have an idea worth testing, explain your reasoning and help us evaluate the results. We value people who combine initiative with accountability and creativity with attention to detail.
Most importantly, we want someone who sees this role as an opportunity rather than a checklist. Someone who wants to help shape how a brand competes in a changing digital landscape. Someone who understands that there may not always be a ready-made answer and is willing to find one.
We’re not promising that every experiment will succeed. We’re offering the opportunity to explore, test, learn, and contribute to something that is evolving in real time. You’ll have a clear objective, the freedom to investigate different approaches, and the responsibility to turn what you learn into meaningful progress.
Don’t just tell us you’re different. Show us how you think, what you’re curious about, and what you would try first.
Ready to make AI notice us? Apply.
Location: Denmark
We are looking for a Senior Backend Engineer to join a large-scale issuer processor migration programme within the payments domain.
The role is focused on building and integrating high-volume backend systems, supporting complex platform migrations, and ensuring the reliability of business-critical services throughout the programme lifecycle.
Location
Denmark is the preferred location for this role.
What you'll be working on
Design, develop, and maintain backend services using Go/Golang
Build integrations between complex client and vendor platforms
Work with transaction processing systems, APIs, and event-driven architectures
Contribute to distributed systems and microservices-based solutions
Support technical integration activities across multiple platforms
Perform technical analysis related to migration and integration initiatives
Participate in testing throughout different stages of the migration programme
Investigate and resolve technical issues arising during integration and migration
Work in cloud-native environments using modern engineering practices
Help ensure the stability, reliability, and continuity of high-availability, business-critical systems
Collaborate closely with client, vendor, and engineering teams throughout the programme lifecycle
Requirements
What we're looking for
Strong commercial experience with Go/Golang
Proven experience designing and building complex backend systems
Solid understanding of distributed systems and microservices architecture
Hands-on experience with event-driven platforms such as Kafka
Strong knowledge of API design and system integrations
Experience working on large-scale migration or integration programmes
Experience with cloud-native environments and modern engineering practices
Ability to work with high-volume, high-availability backend services
Experience troubleshooting complex technical issues across integrated systems
Strong collaboration skills and confidence working with both client and vendor teams
Relevant domain experience
Experience in any of the following areas would be highly valuable:
Card payments
Issuer processing
Banking
Fintech
Transaction switching
Payment infrastructure
Other transaction-heavy or real-time processing environments
The ideal candidate combines strong backend engineering expertise with practical experience working on complex integrations and migration programmes, particularly in environments where reliability, scalability, and continuity are critical.
Location: Remote (South Africa)
ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
OVERVIEW
📍 Remote - South Africa
Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review.
This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them.
WHAT YOU'LL DO
- Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers
- Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering.
- Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication
- Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off
- Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring
- Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention
- Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements
- Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
WHO WE'RE LOOKING FOR
- Technical Fluency - You're comfortable investigating issues with observability tools (e.g., Datadog), writing SQL to interrogate data, and reasoning about APIs, backend configurations, and feature toggles. You can tell the difference between a UI, data, and code-level problem.
- Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework.
- End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs.
- Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high.
- Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip.
- Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence.
- Fluent, professional-level English communication, both written and verbal.
NICE TO HAVE
- Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar)
- Familiarity with SQL and reading application logs
- Background in technical support, SRE, incident response, or a related engineering-adjacent function
- Exposure to AI-assisted coding/agent tooling
- Experience in Ops, Support, or CX environments at scale
HIRING PROCESS
- Application Review
- Skills Assessment via Case Study
- Case Interview with Tech Support Team Lead
- Interview with Head of Worker Experience
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including weekend availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
Location: Boston, MA; San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic is an AI safety and research company working to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and society as a whole. As an Enforcement Analyst focused on Agentic Alignment, you will play a crucial role in identifying and investigating harmful and unexpected behavior by models, and make enforcement decisions accordingly. You'll work closely with a suite of cross-functional teams, within and outside of Safeguards, including: Policy, Threat Intel, Engineering, Research, and Transparency. Your work will be essential in maintaining Anthropic's commitment to safe and beneficial AI as Claude takes on more autonomous work.
Important context for this role: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature. There is also an on-call responsibility across the Policy and Enforcement teams.
Key responsibilities
Review and investigate potential instances of Agentic Misalignment, working from transcripts, tool-use traces, and code
Triage cases by severity and urgency and share through the appropriate channels
Help operationalize review pipelines for agentic cases, translating leads from detection outputs and investigations into structured review workflows that scale
Make enforcement decisions under the Usage Policy, applying it consistently to novel agentic scenarios and across surfaces, and documenting the reasoning behind each decision
Assess cyber-related agentic activity, such as scanning, exploitation attempts, credential misuse or malicious code to determine its real-world harm potential
Write clear, well-evidenced case write-ups for audiences ranging from enforcement peers to senior leadership
Identify patterns and trends across cases, and close the loop between enforcement outcomes and upstream improvements by feeding findings back to policy, detection and research teams to improve policies, classifiers and model behavior
Maintain rigorous documentation of enforcement decisions, review logic and precedents to build institutional knowledge
Collaborate with Threat Intelligence, Research, Engineering and Policy partners so that detection coverage keeps pace with how agentic misuse and misaligned behavior evolve
Use AI systems, including Claude, to accelerate your own investigations: summarizing long transcripts, analyzing code, querying data and building lightweight tooling
Contribute to regular reports on agentic harm trends and enforcement outcomes
Minimum qualifications
Can read and understand code (for example Python, JavaScript or shell scripts) well enough to follow what happened and why it matters
Have a background in security, cyber threat intelligence, or a similar technical field that lets you understand how cyber harm happens and judge its severity
Have experience in trust and safety, enforcement, investigations or a related field, translating ambiguous policy questions and facts into defensible enforcement decisions and clear written findings
Have conducted structured investigations, building a case from first signal to final finding and knowing when the evidence is strong enough to act on
Have supported or contributed to formal enforcement actions, including case documentation, evidence packaging and escalation coordination
Write clearly and concisely, and can present complex findings to stakeholders across Legal, Policy and Engineering, including non-technical audiences
Have sound judgment about when a case needs escalation, and the resilience to work with difficult content
Preferred qualifications
Have demonstrated use of AI systems to accelerate your own work, and are excited to keep finding new ways to do so
Are comfortable working with large volumes of data, from long transcripts, logs and traces to complex, multi-table datasets, and surfacing the behavioral patterns that matter
Are curious about how AI agents behave, and enjoy investigating behavior no one has categorized before, building approaches where established playbooks don’t exist
Have familiarity with AI safety and alignment, and current debates about the risks of increasingly autonomous AI systems
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$245,000
—
$285,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Jakarta, Indonesia; Kuala Lumpur, Malaysia
Eram Talent, a division of Eram Group, provides human resources, industrial projects, and maintenance services solutions across a wide range of sectors, including oil and gas, petrochemicals, power, infrastructure, water, mining, healthcare, and IT. With a strong presence across complex industrial environments, the company supports clients with specialized expertise that helps keep critical operations safe, reliable, and efficient.
This role focuses on providing process-engineering support to the power generation block, with an emphasis on equipment performance, thermodynamic analysis, operational troubleshooting, and plant optimization. You will contribute to the safe and efficient operation of utility systems by working closely with operations and technical teams to evaluate performance trends, investigate deviations, and support improvement initiatives across key power-generation assets.
If selected, the work location would be onsite at
Saudi Arabia.
Responsibilities
Monitor and evaluate Power Generation Block equipment performance daily using process data analysis, efficiency calculations, heat-rate assessments, KPI tracking, and dashboard updates.
Perform engineering calculations, thermodynamic assessments, equipment evaluations, and technical studies to identify efficiency losses and improvement opportunities.
Assess heat exchangers, steam-turbine-generator condensers, HRSGs, and cooling systems for heat transfer, fouling, and thermal efficiency.
Support diagnostic programs for gas and steam turbines, review monthly performance reports, coordinate with OEMs, and develop corrective actions.
Investigate process deviations, operational upsets, efficiency losses, and equipment performance issues.
Provide daily process-engineering support to Operations, recommend corrective actions, optimize operating parameters, and review SOPs and EOPs.
Support mechanical integrity programs and evaluate process impacts on equipment health.
Conduct feasibility and improvement studies covering plant efficiency, reliability, steam-cycle performance, water consumption, and emissions.
Support plant modifications, MOC activities, design notices, risk assessments, root-cause analyses, and commissioning.
Prepare technical reports, performance summaries, recommendations, operating guidelines, and unit trip reports within 24 hours of an upset.
Requirements
Strong understanding of IGCC power-generation processes, P&IDs, PFDs, and H&MBs, including syngas-fired gas turbines, HRSGs, steam turbines, steam-cycle systems, and power-block interfaces with gasification complexes.
Advanced understanding of power-block equipment and steam-cycle systems, with the ability to evaluate equipment performance, heat rate, efficiency, and thermal losses using sound engineering principles and performance-analysis techniques.
Ability to perform heat-and-mass balance calculations, energy accounting, process-performance evaluations, troubleshooting, root-cause analysis, and performance-gap investigations.
Knowledge of mechanical integrity, asset management, process safety, Management of Change, HAZOP methodology, risk assessment, environmental compliance requirements, and plant operating procedures.
Proficiency with process simulation, thermodynamic modeling, and performance-analysis tools such as Aspen Plus, Aspen Plus Dynamics, Aspen HYSYS, GateCycle, or equivalent.
Strong capability in process-data analysis using DCS, PI Historian, and performance-monitoring systems to evaluate plant performance and identify operational deviations.
At least 7 years of relevant experience in power generation plants, combined-cycle systems, steam systems, boilers, turbines, power distribution, or energy efficiency.
Bachelor’s degree in Mechanical Engineering, Process Engineering, or a related field.
Experience in petrochemical, refining, gas processing, chemical manufacturing, gasification, fertilizer, power generation, or large industrial utility operations.
Professional proficiency in English and effective communication skills for technical reporting and team collaboration.
A PE certificate is a plus.
Location: Remote - Canada
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these
blog posts
and Honeycomb.io
press releases
.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live
our values
every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Little more about the team:
You'll be the product manager for our Canvas and Agentic AI teams - the teams building Honeycomb's AI-powered investigation experience. Canvas lets engineers use natural language to query, visualize, and understand their production systems. We're pushing well past chat: we're building Skills (pre-configured workflows that encode domain expertise into repeatable, executable actions), Auto-Investigations (agent-driven investigations that kick off before a human gets paged), and a rearchitected Canvas that's both interactive and collaborative.
You'll work in a tight triad with engineering and design leads, owning the roadmap for how AI shows up in Honeycomb, from the product UI to our MCP server. You'll partner with our Director of AI Strategy, Research & Development teams, and our customer-facing teams to stay grounded in what customers actually need while pushing toward something meaningfully different from what exists today.
This is a role for someone who can hold both execution and ambiguity: shipping production features while navigating a product space where the right answers are still emerging.
What you’ll do in the role:
Define AI product strategy in service of Honeycomb's vision
Synthesize AI trends, customer needs, and technical capabilities into clear strategic recommendations
Help the product organization understand where and how AI creates genuine customer value vs. where it's hype
Identify emerging observability challenges created by AI adoption (e.g., LLM drift, prompt regression, low-context generated code)
Make informed bets about which AI technologies and approaches warrant investment
Conduct research that bridges technology and customer reality
Build deep understanding of how customers are adopting AI in their engineering workflows
Identify patterns across customer conversations that signal future market needs
Stay current with AI/ML developments (RAG, fine-tuning, agentic systems, etc.) and translate implications for observability
Engage with technical communities, researchers, and early adopters to spot trends before they go mainstream
Enable AI innovation across the product portfolio
Partner with product teams to identify high-value opportunities to leverage AI capabilities
Provide guidance on AI approaches, trade-offs, and best practices without centralizing all decisions
Help teams understand how their work fits into our broader AI strategy and how to leverage shared capabilities
Synthesize cross-portfolio learnings and socialize what's working (and what isn't)
Evangelize the AI-observability connection
Articulate Honeycomb's point of view on AI observability both internally and externally
Help customers understand how observability needs evolve as they adopt AI
Contribute to thought leadership through writing, speaking, and community engagement
Build credibility with technical audiences who care deeply about how we use AI, not just that we use it
What you’ll bring to the role:
Proven AI product experience
5+ years in product management with at least 1+ year shipping AI/ML-powered products
Track record of taking AI features from concept to customer impact, including things that didn't work
Deep understanding of how engineering teams actually build, deploy, and operate AI systems (not just theoretical knowledge)
Familiarity with current AI/ML techniques and the judgment to know when they're applicable vs. overhyped
Strategic thinking with customer empathy
Ability to synthesize disparate signals (research, customer feedback, technical trends) into coherent strategy
Comfort operating with ambiguity and making decisions without perfect information
Pattern recognition across conversations—spotting what customers aren't yet saying clearly
Strong judgment about when to say "no" or "not yet" despite exciting technology
Technical credibility without needing to be the expert
Enough technical depth to have earned respect from engineers and architects
Genuine curiosity about how things work, paired with humility about what you don't know
Ability to evaluate trade-offs between different AI approaches (RAG vs. fine-tuning, model selection, etc.)
Understanding of observability principles and why they matter in production systems
Communication and collaboration skills
Excellent written and verbal communication—can explain complex ideas clearly to varied audiences
Ability to influence without authority across product, engineering, and go-to-market teams
Comfort presenting to customers, executives, and technical audiences
Collaborative mindset that elevates others' work rather than centralizing control
Curiosity and learning orientation
Demonstrated ability to stay current in fast-moving domains (AI is evolving weekly, not yearly)
Intellectual humility—you're more interested in learning than being right
Excitement about the intersection of AI technology and real customer problems
Energized rather than exhausted by the pace of change in AI
Base Salary based on level of experience
$272,739
—
$320,829 CAD
What you'll get when you join the Hive:
A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...
Please note we cannot currently sponsor or support visa transfers at this time.
Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
All communications will come from an
@honeycomb.io
email address
We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—
never personal accounts like Gmail or Yahoo
.
Our recruiting process will
never
ask you to provide financial or sensitive personal information, including but not limited to:
Social security or tax identification numbers
Credit card numbers
Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the
Honeycomb Privacy Notice
.
If you do not want us to retain your information, or want us to update it, please contact
privacy@honeycomb.io
. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Location: Boston, MA; San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's Safeguards team plays a critical role in ensuring our AI systems are deployed safely, responsibly, and in line with our values.
As an Incident Manager, you will manage Safeguards incidents involving our AI systems from declaration through closure. You will assess severity, bring in the right people from Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams, keep leadership informed, and see follow-up work through. You will also oversee the Safeguards Enforcement on-call queue on a rotating basis, and help build and scale the incident response program, including runbooks, post-incident reviews, and automation of routine work.
Important context for this role: in this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a violent, sexual, or psychologically disturbing nature. This role also includes after-hours and weekend incident coverage on a rotating basis.
Key responsibilities
Serve as incident commander for Safeguards incidents from declaration through closure
Assess what qualifies as an incident, propose severity, and coordinate responders across Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams
Keep everyone working from the same facts by tracking input from each team, establishing what is known, what has changed, and what is still open, and sending regular updates that executives and partner teams rely on
Make sure Legal, Communications, and Public Policy are consulted before decisions that need them, and coordinate any external notifications
Run post-incident reviews, assign action items to named owners, and track them through closure
Oversee the on-call queue during your rotation as the first responder for urgent requests and escalations to Safeguards Enforcement
Triage each request, resolve what you can, route the rest to the owning team, and recognize when a request is the start of an incident
Take part in after-hours and weekend incident coverage on a rotating basis
Scope and deliver projects that improve the incident response program, such as on-call automation, incident readiness, and post-incident reviews and metrics
Draft and maintain runbooks and standard operating procedures
Work with Safeguards engineers to automate or reroute requests by writing the decision rules and testing the result
Maintain the incident record and the metrics that show leadership how the program is performing
Minimum qualifications
Experience running incidents or urgent escalations from start to finish in trust and safety, security, platform integrity, crisis management, or a comparable field, and readiness to lead high-severity incidents with support
Hands-on experience with incidents where someone was abusing or misusing a product or platform, such as account compromise, fraud, or coordinated malicious activity
Ability to make clear decisions under time pressure, record your reasoning, and recognize when a decision belongs to Legal, Policy, or leadership
Ability to write short, accurate updates that an executive can act on and that hold up to legal and external scrutiny
Experience coordinating people across many functions who do not report to you, securing their commitments, and following through on them
Experience improving an operational process on your own initiative, and the ability to tell which steps need a person and which can be automated
Willingness to do hands-on queue work as a regular part of the job, and to treat it as a source of information about what is breaking
Ability to participate in after-hours and weekend incident coverage on a rotating basis
Preferred qualifications
Experience joining an incident response function early and helping write runbooks and review processes
Experience with incidents involving AI systems
Experience with the enforcement steps that follow an incident, such as account actions, law enforcement referrals, or user and customer notifications
Experience working with threat intelligence or security investigation teams during an incident
Experience with regulatory or external incident reporting and disclosure
Experience running an on-call rotation or support escalation queue, including setting and measuring response targets
Experience using AI tools to automate triage, summaries, or routine decisions, with checks on quality
Working knowledge of SQL or similar tools for analyzing incident and queue data
Experience designing and facilitating tabletop exercises
Genuine interest in AI safety and responsible technology development
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$245,000
—
$285,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As an Ecosystem Operations Specialist, you'll help turn GitLab's Ecosystem go-to-market strategy into reliable day-to-day execution. You'll be a trusted operational resource and first point of contact for sellers, Ecosystem Sales Managers, partners, and cross-functional teams, supporting partner business from account setup and deal registration through quoting, ordering, and post-sales operational support. You'll resolve standard issues, improve processes and data quality, and route commercial, policy, finance, legal, and systems decisions to the right owners so Ecosystem Sales Managers can focus on partner strategy, pipeline creation, and deal progression.
What you'll do
Execute partner-sourced and partner-influenced workflows, including intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution.
Process partner quote requests against documented pricing and program requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance. Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers.
Guide partners, distributors, sellers, and Ecosystem Sales Managers through operational questions, including attribution, program compliance, and post-sales support. Identify and route exceptions requiring commercial, policy, contractual, pricing, payment, or systems decisions to the appropriate owner.
Execute and improve partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, Professional Services Partner eligibility, Letters of Authorization, and channel price files. Collaborate with Programs and policy owners on required notifications, documentation, and compliance reporting.
Monitor Salesforce and partner-management data for missing links, incorrect ownership, incomplete attribution, failed synchronization, and recurring defects. Support month-end close, recurring data controls, and ad hoc reporting tied to projects and company objectives and key results.
Build and present dashboards and business updates on backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health. Share trends, risks, blockers, and recommended actions in regional and global partner team meetings.
Investigate recurring friction and manual work, document root causes and operational requirements, test process or system changes, and support automation and scalable self-service improvements.
Maintain process documentation, how-to guides, and best practices, and deliver office hours, operational training, and communications when processes or systems change.
What you'll bring
Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment, including direct support for sales or partner sales teams, distributors, and partners, along with an interest in GitLab and open source software.
Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context.
Experience with Salesforce and partner-management systems or portals.
Strong analytical skills, including advanced spreadsheets, dashboard building in Salesforce or business intelligence tools such as Tableau, and turning data into clear recommendations.
Hands-on experience using generative artificial intelligence (AI) tools to improve operational productivity, quality, or scale, including writing effective prompts, judging when outputs need human review, and sharing useful approaches with others.
Strong problem-solving skills, attention to detail, and the ability to prioritize requests, investigate issues, identify exceptions, and escalate decisions to the appropriate owner, along with experience contributing to process improvement and automation.
Clear written and verbal communication, including explaining operational requirements to technical and non-technical audiences, documenting processes, creating enablement materials, and collaborating across Sales, Ecosystem, Programs, Deal Desk, Finance, Legal, Billing, and Systems.
Preferred experience includes Impartner or similar tools, SQL, or Snowflake.
About the team
The Ecosystem team supports GitLab's partner go-to-market strategy. In this role, you'll work with Ecosystem Sales Managers, global distributors, partners, sellers, and cross-functional teams to keep partner operations moving and make process health visible. We focus on accurate transactions, reliable partner data, consistent program execution, and reducing operational friction so our Ecosystem Sales Managers can focus on partner strategy and field engagement.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$86,400
—
$146,400 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp is looking for ambitious generalists who want to turn difficult customer and business problems into better products and better ways of working.
In Product Operations, you will own a problem space from investigation through execution and measurement. You might uncover why customers abandon a workflow, build an AI tool that removes hours of manual work, or help a product team bring a new capability to customers. You will work closely with Product, Engineering, Design, Data, and customer-facing teams, combining analytical rigor with the willingness to do the work yourself.
This role is designed for people who want substantial responsibility. You will build customer understanding, product judgment, technical fluency, and the ability to lead across teams. Strong performance can create opportunities for broader ownership in Product Operations, Product Management, Business Operations, or AI Operations, depending on your strengths and Ramp’s needs. Growth comes from sustained impact, demonstrated readiness, and available opportunities.
*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
WHAT YOU’LL DO
- Ramp moves incredibly fast, and our specific Product Operations needs change regularly. Each Product Operations team member is assigned to a specific product, such as Bill Pay, Procurement, or Travel. Ramp moves incredibly fast, and our specific Product Operations needs change regularly. During the hiring process, we will discuss which product areas are hiring priorities and where you could make the greatest impact.
- Own customer and operational outcomes. Take responsibility for a defined problem, establish a baseline, and follow through until the experience improves.
- Find the underlying problem. Combine customer conversations, operational observations, and data to distinguish recurring causes from isolated symptoms.
- Make clear recommendations. Use your product sense and business acumen to size opportunities, compare tradeoffs, and help product partners decide where a process change, automation, or product investment will have the greatest effect.
- Build and improve workflows. Create practical tools and automations, including AI-assisted solutions, that reduce repetitive work and improve reliability. Validate outputs and measure whether people actually benefit.
- Bring changes into use with empathy. Own operational readiness, internal enablement, feedback collection, and follow-through after a launch or workflow change.
- Lead across teams. Define metrics, establish owners, resolve dependencies, communicate decisions, and keep important work moving when the path is unclear.
WHAT YOU BRING
- 2-6 years experience in banking, private equity, consulting, or in product management or business operations roles at a demanding startup. Level and compensation will be determined based on experience and qualifications.
- A record of taking personal ownership and delivering outcomes beyond the initial analysis or recommendation.
- Strong quantitative reasoning: you can work with messy data, check assumptions, and translate findings into a decision.
- Customer curiosity and practical judgment about which problems matter most and how to solve them. Willingness and instincts to go talk to a customer when something is unclear. Ability to prioritize well and work on the most important problems.
- Strong communication skills and the ability to earn trust for your arguments across technical and business teams.
- Resourcefulness, receptiveness to feedback, and evidence that you learn unfamiliar subjects quickly.
- Experience using AI tools to build something or improve a workflow, with a thoughtful approach to checking quality.
NICE-TO-HAVES
- Experience building internal tools, using APIs or low-code platforms,
- Working with financial products, shipping software with AI assistance,
- Owning a launch can help you get started.
- We value the difficulty of the problems you have solved and the results you can explain.
ABOUT SOME OF OUR TEAMS:
- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
- Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
- Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
- Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
- Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
- Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
- Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
- Mobile owns our mobile app development and mobile strategy
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: San Francisco; Washington D.C.; New York City
Workplace: Hybrid
We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.
You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.
RESPONSIBILITIES
- Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
- Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
- Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
- Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
- Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
- Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.
- Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.
- Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.
- Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.
REQUIREMENTS
- 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
- Experience handling legal, privacy, or law enforcement requests.
- Working knowledge of GDPR, CCPA, and data subject requests.
- Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
- Clear writing, including in sensitive customer conversations.
- Ability to manage competing deadlines and follow through without reminders.
- Experience improving support processes with technical teams, including automation and AI safeguards.
NICE TO HAVE
- Experience with Intercom, Decagon, Linear, or Kodex.
- Paralegal, privacy, or compliance experience or certification.
- Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
- Familiarity with AI products or data tools for case reviews.
Location: San Francisco Bay Area, USA
Workplace: Hybrid
Why work at Higgsfield AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
About the role:
Higgsfield AI is looking for a hands-on Member of Technical Staff, Product Security to identify and eliminate security vulnerabilities across our rapidly evolving AI products and platforms.
As we build agentic systems, code-generating agents, generative AI models, and enterprise applications, you'll play a critical role in securing new features before they reach production.
Working closely with Product and Engineering, you'll conduct offensive security testing, identify architectural weaknesses, and drive fixes to their root cause. You'll also turn recurring vulnerabilities into scalable security standards and automated controls.
We're looking for someone with a proven track record of finding real vulnerabilities in production systems, strong technical judgment, and the ability to work directly with engineers to build more secure products.
WHAT YOU'LL DO
OFFENSIVE SECURITY & VULNERABILITY RESEARCH
- Conduct hands-on penetration testing of new products and features, including web applications, APIs, and administrative interfaces.
- Identify security risks across agentic systems, MCP servers, code-generating agents, and AI-powered applications.
- Independently map attack surfaces and uncover authorization, authentication, and multi-tenant isolation vulnerabilities.
- Develop proof-of-concept exploits, validate findings, and retest remediation efforts.
SECURE DESIGN & APPLICATION SECURITY
- Partner with Engineering early in product development to identify and prevent security flaws before release.
- Conduct threat modeling, architecture reviews, and security-focused code reviews.
- Analyze complex codebases to trace vulnerabilities to their root cause and recommend effective fixes.
- Assess security risks across generative AI products, user-deployed applications, and enterprise features such as SSO and role-based access controls.
SECURITY ENGINEERING & AUTOMATION
- Translate recurring vulnerabilities into secure development standards, reusable controls, and automated security checks.
- Build security tooling and integrate preventive controls into development and CI/CD workflows.
- Identify systemic weaknesses and implement solutions that prevent entire classes of vulnerabilities.
- Apply cloud, container, and infrastructure security knowledge to investigate vulnerabilities across the application stack.
TECHNICAL OWNERSHIP & COLLABORATION
- Own security findings from discovery through remediation, working directly with engineers to implement lasting fixes.
- Prioritize vulnerabilities based on exploitability, business impact, and real-world risk.
- Establish practical security standards that enable rapid product development without compromising security.
- Help define security practices for emerging AI technologies and new product architectures.
WHAT WE'RE LOOKING FOR
- 5+ years of hands-on experience in product security, application security, penetration testing, or vulnerability research.
- Proven track record of independently discovering and exploiting real vulnerabilities through application security work, bug bounty programs, or security research.
- Deep understanding of web application and API security, including authentication, authorization, and multi-tenant isolation.
- Strong ability to read and analyze modern codebases, identify root causes, and collaborate with engineers on remediation.
- Experience conducting threat modeling, secure design reviews, and hands-on penetration testing.
- Proficiency in scripting or programming languages such as Python, JavaScript, TypeScript, or Go.
- Familiarity with cloud infrastructure, containers, and modern application architectures.
- Ability to translate security findings into scalable engineering controls and automated checks.
- Strong technical judgment, independent problem-solving skills, and a proactive approach to identifying security risks.
Compensation & Benefits
- We offer a competitive and thoughtfully structured compensation package designed to align with impact, experience, and long-term growth.
- Base Salary: The anticipated salary range for this role is $200,000 - $300,000, depending on experience, skills, scope, and location.
• Bonus: This role is Bonus eligible and may participate in the Company's discretionary annual bonus program.
- Equity: In addition to cash compensation, employees are eligible to participate in the company’s stock option program and share in Higgsfield’s long-term growth.
- Benefits: We offer a comprehensive benefits package designed to support employees professionally and personally, including medical, dental, and vision insurance, a competitive 401(k) retirement plan with company matching, and additional benefits and perks.
- The opportunity to work on ambitious AI products alongside a highly experienced, fast-moving, and international team.
- Significant ownership, direct impact, and opportunities for professional growth as the company scales.
This is a hybrid role based in the San Francisco Bay Area. Team members are expected to work from our San Francisco office three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone. We value in-person collaboration, active communication, responsiveness, and close partnership across teams.
Higgsfield AI is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Location: San Francisco Bay Area, USA
Workplace: Hybrid
Why work at Higgsfield AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
Role Overview
Higgsfield AI is looking for a hands-on Member of Technical Staff, Enterprise Security to own security across our corporate systems, employee devices, identities, and SaaS applications.
As we scale globally, you'll secure the systems our workforce relies on, from endpoint management and identity governance to threat detection and response.
Working closely with IT, Infrastructure Security, and Engineering, you'll implement technical controls, automate security operations, and strengthen access governance. This is a hands-on engineering role requiring someone who personally builds, configures, and operates security systems.
We're looking for someone with broad corporate security expertise, strong technical judgment, and the ability to prioritize meaningful risks in a fast-moving environment.
WHAT YOU'LL DO
ENDPOINT & DEVICE SECURITY
- Own endpoint security across corporate devices using Microsoft Intune/MDM, including enrollment, compliance, and device lifecycle management.
- Implement and operate EDR/XDR capabilities, including threat detection, investigation, and remediation.
- Establish endpoint hardening standards and security baselines in partnership with IT and Engineering.
IDENTITY & ACCESS SECURITY
- Own corporate identity infrastructure across Microsoft Entra ID, including SSO/SAML, SCIM, MFA, Conditional Access, and RBAC.
- Manage joiner, mover, and leaver (JML) workflows, ensuring secure provisioning and timely offboarding across SaaS applications.
- Administer password management, privileged access, and credential security controls.
- Conduct access reviews and implement least-privilege and Zero Trust principles.
SAAS & CORPORATE APPLICATION SECURITY
- Evaluate new SaaS applications, maintain approved application standards, and identify shadow IT.
- Secure corporate collaboration tools, including email, Slack, and file-sharing platforms.
- Review application configurations, permissions, and authentication controls.
- Lead security awareness initiatives, including phishing simulations and employee training.
DETECTION, RESPONSE & AUTOMATION
- Monitor and investigate security alerts across identity, endpoints, and corporate applications.
- Build detection capabilities for compromised accounts, suspicious activity, and endpoint threats.
- Automate provisioning, access reviews, compliance checks, and security workflows using scripts and APIs.
- Partner with Infrastructure Security to integrate endpoint and identity signals into centralized monitoring.
- Lead incident investigation, containment, and remediation.
TECHNICAL OWNERSHIP & LEADERSHIP
- Identify and prioritize enterprise security risks based on business impact.
- Lead security initiatives from technical design through implementation and ongoing operations.
- Establish scalable security standards and practical engineering controls.
- Partner cross-functionally to strengthen security without slowing business operations.
WHAT WE'RE LOOKING FOR
- 4+ years of hands-on experience in enterprise security, corporate IT security, or security engineering, ideally in a high-growth technology environment.
- Proven experience personally implementing, configuring, and operating corporate security systems.
- Strong experience with Microsoft Entra ID, SSO/SAML, SCIM, MFA, Conditional Access, and identity lifecycle management.
- Hands-on experience with Microsoft Intune/MDM, endpoint compliance, and EDR/XDR.
- Experience securing SaaS applications, corporate collaboration tools, and privileged access.
- Proficiency in scripting and automation using Python, PowerShell, Bash, or similar languages.
- Experience with security monitoring, incident investigation, and remediation.
- Strong understanding of Zero Trust, least-privilege access, and corporate security practices.
- Sound technical judgment, independent problem-solving skills, and broad expertise across corporate security domains.
Compensation & Benefits
- We offer a competitive and thoughtfully structured compensation package designed to align with impact, experience, and long-term growth.
- Base Salary: The anticipated salary range for this role is $200,000 - $300,000 depending on experience, skills, scope, and location.
• Bonus: This role is Bonus eligible and may participate in the Company's discretionary annual bonus program.
- Equity: In addition to cash compensation, employees are eligible to participate in the company’s stock option program and share in Higgsfield’s long-term growth.
- Benefits: We offer a comprehensive benefits package designed to support employees professionally and personally, including medical, dental, and vision insurance, a competitive 401(k) retirement plan with company matching, and additional benefits and perks.
- The opportunity to work on ambitious AI products alongside a highly experienced, fast-moving, and international team.
- Significant ownership, direct impact, and opportunities for professional growth as the company scales.
This is a hybrid role based in the San Francisco Bay Area. Team members are expected to work from our San Francisco office three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone. We value in-person collaboration, active communication, responsiveness, and close partnership across teams.
Higgsfield AI is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Location: Canada; United States
We offer full relocation support, including immigration assistance. You may work remotely at first while your immigration process is being completed. Long-term, the role will transition to onsite work in Montreal.
Role overview:
We are seeking a Satellite Bus System Engineer to design structural, thermal, power distribution, attitude control, propulsion, CD&H, TT&C/PDT, FSW and interface architecture that supports payloads and mission-operations for current and next-generation remote sensing and communications satellites. The role leads the definition, design, integration, verification and on-orbit support of the platform subsystems, ensuring compliance to mission requirements and company best-practice processes.
Tasks summary:
Architecture Concept & Requirements
• Translate mission‑level requirements (CONOPs, mass, volume, power, envelope, pointing, lifetime, redundancy, reliability…etc.) into system requirements and allocate them to platform subsystems (structures, TCS, EPS, GNC, PROP, C&DH, TT&C/PDT, FSW).
• Develop the Platform Architecture Description Document, Interface Control Documents (ICD) and Design Description.
• Perform requirement management and maintain bidirectional traceability throughout the program life cycle.
Concept Trade & Feasibility
• Lead trade studies for structural approach, thermal control concepts (MLI, heat pipes, radiators…etc.), power generation options (e.g. solar array & battery technologies).
Detailed Design
• Oversee detailed design of all major subsystems (structures, TCS, EPS, PROP, C&DH, C&T, GNC, payload interfaces).
• Conduct failure‑mode‑effects‑analysis (FMEA) in support to FDIR, fault‑tree analysis and reliability & availability predictions.
• Ensure compliance with mission requirement and payload specifics.
• Maintain platform level performance budgets
• Support FSW and Satellite Reference Database developments
Cross‑Functional Coordination, Stakeholder & Program Interaction
• Present technical status, risk analyses, and trade‑study results to senior management.
• Negotiate and maintain ICDs with payload and all platform subsystems.
• Support to DC & RF harness design, Platform and Payload layout.
• Support B&P (Phase 0 & pre-phase A).
Integration & Verification (IVV)
• Author verification plans, test matrices, and validation procedures for unit, subsystem, and platform level tests.
• Coordinate, supervise or support:
o Structural vibration, acoustic & shock testing
o TCT & Thermal vacuum testing
o Power distribution functional test
o Closed‑loop test on avionic testbed
• Support FSW integration
Technical Leadership & Mentorship
• Mentor, guide, lead a multidisciplinary team of junior or intermediate system engineers & interns
• Act as technical liaison with customers, partners and external vendors
• Act as Continuous Improvement stakeholder
• Contribute to company's knowledge‑base, process enhancements, and standards development.
Configuration, Documentation & Standards Management
• Maintain platform‑wide standards (structural margin, thermal‑control, power‑bus architecture, redundancy philosophy…etc.).
• Ensure all artefacts, analysis, software, documentations and deliverables are version controlled in PLM environment.
• Support design reviews (SRR, PDR, CDR, MRR/TRR…etc.).
• Support Technology Road‑Mapping & Innovation
Launch‑Site, On‑Orbit & Operations Support
• Support launch‑site interface checklists with LVI responsible engineer, pre‑launch checkout procedures, and early‑orbit checkout scripts.
• Provide real‑time platform engineering support during launch, on‑orbit commissioning, anomaly investigations and contingency operations.
• Support SOOH development and associated operator training.
Required Qualifications:
· B.Sc. in Electrical Engineering, Aerospace or Physics with 10 + years of system design experience on LEO/MEO/GEO platforms.
· Deep knowledge of spacecraft bus subsystems and their interactions.
· Experience with power‑electronics design and high‑precision attitude‑control hardware.
· Strong understanding of aerospace system engineering fundamentals
· Hands-on individual who can support systems integration processes and capability to test systems and resolve problems
· Experience with Confluence and JIRA
· Demonstrated capability to efficiently work with little supervision
· Ability to distill complex problems to fundamentals to solve with analysis, similarity, or creativity
· Demonstrate excellent written and oral communication skills in English; knowledge of French will be considered an asset (Contact with clients outside Quebec and work on deliverables in English).
Location: Montreal, Canada
Tasks summary:
Architecture Concept & Requirements
• Translate mission‑level requirements (CONOPs, mass, volume, power, envelope, pointing, lifetime, redundancy, reliability…etc.) into system requirements and allocate them to platform subsystems (structures, TCS, EPS, GNC, PROP, C&DH, TT&C/PDT, FSW).
• Develop the Platform Architecture Description Document, Interface Control Documents (ICD) and Design Description.
• Perform requirement management and maintain bidirectional traceability throughout the program life cycle.
Concept Trade & Feasibility
• Lead trade studies for structural approach, thermal control concepts (MLI, heat pipes, radiators…etc.), power generation options (e.g. solar array & battery technologies).
Detailed Design
• Oversee detailed design of all major subsystems (structures, TCS, EPS, PROP, C&DH, C&T, GNC, payload interfaces).
• Conduct failure‑mode‑effects‑analysis (FMEA) in support to FDIR, fault‑tree analysis and reliability & availability predictions.
• Ensure compliance with mission requirement and payload specifics.
• Maintain platform level performance budgets
• Support FSW and Satellite Reference Database developments
Cross‑Functional Coordination, Stakeholder & Program Interaction
• Present technical status, risk analyses, and trade‑study results to senior management.
• Negotiate and maintain ICDs with payload and all platform subsystems.
• Support to DC & RF harness design, Platform and Payload layout.
• Support B&P (Phase 0 & pre-phase A).
Integration & Verification (IVV)
• Author verification plans, test matrices, and validation procedures for unit, subsystem, and platform level tests.
• Coordinate, supervise or support:
o Structural vibration, acoustic & shock testing
o TCT & Thermal vacuum testing
o Power distribution functional test
o Closed‑loop test on avionic testbed
• Support FSW integration
Technical Leadership & Mentorship
• Mentor, guide, lead a multidisciplinary team of junior or intermediate system engineers & interns
• Act as technical liaison with customers, partners and external vendors
• Act as Continuous Improvement stakeholder
• Contribute to company's knowledge‑base, process enhancements, and standards development.
Configuration, Documentation & Standards Management
• Maintain platform‑wide standards (structural margin, thermal‑control, power‑bus architecture, redundancy philosophy…etc.).
• Ensure all artefacts, analysis, software, documentations and deliverables are version controlled in PLM environment.
• Support design reviews (SRR, PDR, CDR, MRR/TRR…etc.).
• Support Technology Road‑Mapping & Innovation
Launch‑Site, On‑Orbit & Operations Support
• Support launch‑site interface checklists with LVI responsible engineer, pre‑launch checkout procedures, and early‑orbit checkout scripts.
• Provide real‑time platform engineering support during launch, on‑orbit commissioning, anomaly investigations and contingency operations.
• Support SOOH development and associated operator training.
Required Qualifications:
· B.Sc. in Electrical Engineering, Aerospace or Physics with 10 + years of system design experience on LEO/MEO/GEO platforms.
· Deep knowledge of spacecraft bus subsystems and their interactions.
· Experience with power‑electronics design and high‑precision attitude‑control hardware.
· Strong understanding of aerospace system engineering fundamentals
· Hands-on individual who can support systems integration processes and capability to test systems and resolve problems
· Experience with Confluence and JIRA
· Demonstrated capability to efficiently work with little supervision
· Ability to distill complex problems to fundamentals to solve with analysis, similarity, or creativity
· Demonstrate excellent written and oral communication skills in English; knowledge of French will be considered an asset (Contact with clients outside Quebec and work on deliverables in English).
Location: New York, New York / Remote
Workplace: remote
About CertiK
Born from groundbreaking research at Columbia and Yale, CertiK has grown to become the largest Web3 security platform, combining proprietary models with comprehensive security solutions and end-to-end toolkits to support the full lifecycle of Web3 development. Founded in 2017 and headquartered in New York City, CertiK provides a wide range of services including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance solutions for some of the largest projects and institutions in the digital asset ecosystem.
About You
We are looking for a highly proactive, detail-oriented Financial Analyst with 1-2 years of professional experience to join our fast-paced finance team. In this role, you will be the backbone of the finance team, taking ownership of essential record maintenance, high-volume data scrubbing, and detailed reconciliations. This is an excellent opportunity for a driven professional to build upon their foundational skill set in corporate finance and accounting while supporting complex month-end close processes, strategic financial analysis, and workflow automation.
Responsibilities
Data Maintenance & Record Keeping:
Maintain, scrub, and organize large sets of financial records, ensuring absolute data integrity across ledgers and reporting systems.
Reconciliations & Variance Investigation:
Perform detailed weekly and monthly reconciliations (e.g., bank, revenue, crypto balance), including the rigorous investigation of variances and discrepancies.
Pre/Post-close Preparation & Support:
Assist the accounting team by organizing, reviewing, and cleaning up pre-close items, ensuring financial data is accurately prepared for the month-end close process.
Analysis & Modeling:
Assist with financial modeling, perform profitability analysis, and provide support in building and maintaining budget models and forecasting processes.
Process Improvement & Automation:
Streamline financial reporting workflows and routine reconciliation tasks by leveraging automation tools and scripts (e.g., Python, SQL, Google Apps Script, or advanced Excel macros).
Proactive Task Management:
Actively identify process gaps, discrepancies, or operational inefficiencies, and independently initiate and complete tasks to resolve them.
Ad Hoc Tasks:
Execute ad hoc tasks from senior management, investors and other external sources.
Audit & Tax Support:
Provide assistance to YE audit and tax reporting.
Requirements
Bachelor’s or Master’s degree in finance, accounting, or a related field, with 1-2 years of relevant professional experience.
Solid foundational understanding of accounting principles (e.g., GAAP, double-entry bookkeeping, accruals).
Minimum GPA of 3.6.
Proficient with Excel with a strong emphasis on data manipulation and demonstrated hands-on experience in financial process automation.
Highly detail-oriented with excellent problem-solving and analytical skills—must be comfortable diving deep into the data to find and fix discrepancies.
Self-motivated and proactive: proven ability to independently identify tasks, take ownership, and drive them to completion with minimal supervision.
Strong organization, time management, and ability to meet strict reporting deadlines.
Excellent written, verbal, and interpersonal communication skills.
Team player with a positive attitude, ready to tackle new operational challenges.
Compensation
The target annual salary for this role performed in the US is $70,000 - $90,000.
The exact compensation at which this job is filled will be determined by the skills and experience of qualified candidates.
#LI-Remote
#blockchain
#startups
#hiring
CertiK is proud to offer medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays. CertiK also offers a variable commission program for business development sales roles.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
CertiK is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.
CertiK will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
All CertiK employees are expected to actively support diversity on their teams, and in the Company.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
THE ROLE
We are looking for an experienced IT Engineer II to join Checkout’s IT Engineering team, supporting Workplace Technology. In this generalist role, you will work across the services and platforms managed by the team, helping colleagues get the technology they need while keeping those services secure, reliable, and easy to use.
You will contribute across areas such as identity and access, end-user devices, collaboration and productivity platforms, IT assets and licences, and office technology. You are not expected to be a subject matter expert in every product. Instead, you bring strong technical foundations, depth in one or more areas, and the curiosity to build working knowledge across the wider portfolio.
At this level, you can confidently resolve all but the most complex problems affecting the team. You will own operational outcomes, deliver small-to-medium projects independently, and work with colleagues and stakeholders to improve the services we provide across Checkout.
HOW YOU’LL MAKE AN IMPACT
- Cross-Portfolio Service Ownership: Administer and improve services across the Workplace Technology portfolio. This may include Okta, Google Workspace, Atlassian, macOS and Windows endpoint management through tools such as Jamf and Microsoft Intune, IT asset and licence processes, and office technology.
- Identity and Access: Support secure identity lifecycle and access management, including joiner, mover, and leaver activities, single sign-on, group and role administration, and least-privilege access.
- End-User Technology: Help manage and support company endpoints and workplace services. Apply approved configurations and security controls, troubleshoot issues, and contribute to a consistent employee experience across platforms.
- Platform Administration: Configure and maintain team-managed applications and services. Learn unfamiliar platforms quickly, follow established governance, and identify when a change needs specialist or security review.
- Operational Excellence: Provide dependable operational support, maintain clear documentation and runbooks, and help the team improve service quality, reliability, and supportability.
- Incident and Change Management: Own incidents through the full lifecycle, from triage, prioritisation, and stakeholder communication through safe service restoration, root-cause analysis, and follow-up actions. Maintain accurate incident records, capture decisions and remediation, and document recurring issues and operational procedures in clear, current runbooks and knowledge articles. Plan and implement changes safely, with appropriate testing, approvals, and rollback plans.
- Project Delivery: Plan and deliver small-to-medium technical projects, coordinating with stakeholders and other teams to manage dependencies, risks, and outcomes.
- Automation and Improvement: Identify repeatable manual work and service friction. Propose or build appropriately controlled automation and simpler workflows to reduce toil and improve consistency.
- Asset and Licence Management: Support accurate technology inventory, licence administration, and lifecycle processes, helping the team make effective and responsible use of its tools and equipment.
- Knowledge Sharing: Share learning across the team, contribute to onboarding and operational guidance, and support colleagues as they develop their technical skills.
WHAT WE’RE LOOKING FOR
- Experience: Typically 2-3+ years in IT engineering, workplace technology, systems administration, or a similar technical role.
- Technical Breadth: Practical experience supporting or administering a range of workplace technology services. You have a strong foundation in at least one relevant area and are motivated to build capability across others.
- Relevant Platforms: Experience with some of the following is useful: identity and access management (for example, Okta and SSO); Google Workspace; Atlassian products; macOS or Windows endpoint management (for example, Jamf or Microsoft Intune); SaaS administration; IT asset or licence management; or office technology. You do not need experience with every product listed.
- Security Mindset: Understand the importance of least privilege, secure configuration, data protection, auditability, and careful change management. You know when to escalate a risk or seek specialist guidance.
- Problem Solving: Take a logical, evidence-led approach to troubleshooting. Explain technical options and trade-offs clearly, and distinguish between immediate mitigation and long-term resolution.
- Ownership: Take responsibility for work from investigation through resolution and follow-up. Care about the long-term health of the services you support, not only closing individual requests.
- Communication: Work effectively with colleagues, stakeholders, and technical teams. Translate technical detail into clear updates and provide helpful, user-focused support.
- Adaptability: Comfortable working across a varied technology estate, learning new tools, and balancing planned delivery with operational priorities in a changing environment.
- Teamwork: Share knowledge, ask for help when needed, and contribute positively to a team that works across multiple technical domains.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
УдалённоLos Angeles, United States; Warsaw, Poland; Tbilisi, Georgia; Batumi, Georgia; Buenos Aires, Argentina; Tallinn, Estonia
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Boston, MA; San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
Jakarta, Indonesia; Kuala Lumpur, Malaysia
УдалённоRemote - Canada
Boston, MA; San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
ГибридNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
ГибридSan Francisco; Washington D.C.; New York City
ГибридSan Francisco Bay Area, USA; Team members are expected to work from our San Francisco office three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone
ГибридSan Francisco Bay Area, USA; Team members are expected to work from our San Francisco office three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone
seniorCanada; United States; (Fastwater Staffing) Senior Platform Systems Engineer - Montreal, Canada | Full Relocation Package; We offer full relocation support, including immigration assistance