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Location: Rijeka Workplace: remote CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement. JOB DESCRIPTION & QUALIFICATIONS   In charge of cargo operations, including planning, loading, stowage, securing, and discharge Maintain vessel stability, stress, and ballast operations Oversee deck crew, assign duties, and ensure efficient work execution Ensure safety on deck, conduct drills, and enforce procedures Maintain deck equipment, cargo gear, and safety equipment Ensure compliance with regulations and maintain cargo-related documentation Experience in Heavy Lift and breakbulk cargo handling is mandatory. Holder of a valid COC (STCW Reg II/2) with verification. Holder of valid STCW certifications required for the position. Good communication and leadership skills. Fluent in the written and spoken English language. Safety culture and mindset. Experience with a multicultural working environment.   VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 4 months in Rank with the same type/size of vessel. Experience with heavy lift cargo gear [deck Crane NMF 320MT SWL] is required. Experience in the trading area USA and Australia is recommended.   CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 month] Contract Benefit: Competitive salary  Terms and condition as per CBA applicable Rejoining Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date.   Looking forward to welcoming you in the Columbia Group Family.

Location: Rijeka Workplace: remote CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement. JOB DESCRIPTION & QUALIFICATIONS   Overall command of the vessel, ensuring safe navigation and operations Ensure compliance with all regulatory and company requirements Plan and execute voyages efficiently Supervise cargo operations (loading, stowage, securing, discharge) Lead crew, enforce safety procedures, and conduct drills Handle emergencies and maintain all documentation & reporting Experience in Heavy Lift and breakbulk cargo handling is mandatory. Holder of a valid COC (STWC Reg II/2) with verification. Holder of valid STCW certifications required for the position. Experience with a multi-cultural working environment. Good communication and leadership skills. Fluent in the written and spoken English language. Safety culture and mindset.    VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 4 months in rank on the same type/size of the vessel. Experience with heavy-lift cargo gear [deck Crane NMF 320 MT SWL] is required. Experience in the trading area US and Australia is recommended.    CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 month] Contract Benefit: Competitive salary Terms and condition as per CBA applicable Rejoining and Performance Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date.   Looking forward to welcoming you in the Columbia Group Family.

Location: Jakarta Workplace: remote CSM Indonesia is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.    JOB DESCRIPTION & QUALIFICATION   In charge of cargo operations, including planning, loading, stowage, securing, and discharge Maintain vessel stability, stress, and ballast operations Oversee deck crew, assign duties, and ensure efficient work execution Ensure safety on deck, conduct drills, and enforce procedures Maintain deck equipment, cargo gear, and safety equipment Ensure compliance with regulations and maintain cargo-related documentation Experience in Heavy Lift and breakbulk cargo handling is mandatory. Holder of a valid COC (STCW Reg II/2) with verification. Holder of valid STCW certifications required for the position. Good communication and leadership skills. Fluent in the written and spoken English language. Safety culture and mindset. Experience with a multicultural working environment.   VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 12 months in Rank with the same type/size of vessel. Experience in trading area USA and Australia is recommended   CONTRACT TERMS & CONDITIONS   Contract Duration [6 months +/- 1 months] Contract Benefit: competitive salary Terms and condition as per CBA applicable Rejoining Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date.   Looking forward to welcoming you in the Columbia Group Family.

Location: Saint Petersburg Workplace: remote CSM St. Petersburg is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.   JOB DESCRIPTION & QUALIFICATION   Overall ship's command and responsibility to ensure safety of crew and environmental protection. Responsible for the compliance with the International regulations and company safe practices and policies. Holder of valid COC (STCW Reg II/2) with verification. Holder of valid STCW certifications required for the position. Good communication and leadership skills. Fluent in written and spoken English language. Safety culture and mindset. Experience with multicultural working environment.   VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 4 months in Rank with the same type/size of vessel. Experience onboard same vessel tonnage is mandatory. Experience in Steam Turbines cargo pump system is recommended. Experience with Crude Oil and STS cargo operations. Experience in trading area USA and Australia is recommended.       CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 months] Contract Benefit: Competitive salary  Terms and condition as per CBA applicable Rejoining and Performance Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date. Looking forward to welcoming you in the Columbia Group Family.

Location: Rijeka Workplace: remote CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.   JOB DESCRIPTION AND QUALIFICATION    Overall ship's command and responsibility to ensure safety of crew, cargo and environmental protection. Ensure compliance with all regulatory and company requirements Plan and execute voyages efficiently Supervise cargo operations (loading, stowage, securing, discharge) Lead crew, enforce safety procedures, and conduct drills Handle emergencies and maintain all documentation & reporting  Holder of valid COC (STCW Reg II/2) with verification. Holder of valid STCW certifications required for the position. Experience with multicultural working environment. Good communication and leadership skills. Fluent in written and spoken English language. Safety culture and mindset.   VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 4 months in Rank with the same type/size of vessel. Experience onboard same vessel tonnage is mandatory. Experience in Steam Turbines cargo pump system is recommended. Experience with Crude Oil and STS cargo operations. Experience in trading area USA and Australia is recommended.   CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 months] Contract Benefit: Competitive salary  Terms and condition as per CBA applicable Rejoining and Performance Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date. Looking forward to welcoming you in the Columbia Group Family.

Location: Rijeka Workplace: remote CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement. JOB DESCRIPTION AND QUALIFICATIONS Overall command of the vessel, ensuring safe navigation and operations. Ensure compliance with all regulatory and company requirements. Plan and execute voyages efficiently. Supervise cargo operations (loading, stowage, securing, discharge). Lead crew, enforce safety procedures, and conduct drills. Handle emergencies and maintain all documentation & reporting.   Holder of a valid COC (STWC Reg II/2) with verification. Holder of valid STCW certifications required for the position. Experience with a multi-cultural working environment. Good communication and leadership skills. Fluent in the written and spoken English language. Safety culture and mindset.   VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 9 months in rank on the same type/size of vessel. Experience in trading area USA and Australia is recommended.   CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 months] Contract Benefit: Competitive salary Terms and conditions as per CBA applicable Rejoining and Performance Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date. Looking forward to welcoming you in the Columbia Group Family.

Location: Rijeka Workplace: remote CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement. JOB DESCRIPTION AND QUALIFICATION  Overall ship's command and responsibility to ensure safety of crew, cargo and environmental protection. Ensure compliance with all regulatory and company requirements Plan and execute voyages efficiently Supervise cargo operations (loading, stowage, securing, discharge) Lead crew, enforce safety procedures, and conduct drills Handle emergencies and maintain all documentation & reporting  Holder of valid COC (STCW Reg II/2) with verification. Holder of valid STCW certifications required for the position. Experience with multicultural working environment. Good communication and leadership skills. Fluent in written and spoken English language. Safety culture and mindset.   VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 9 months in rank on the same type/size of the vessel. Experience in trading area US and Australia is recommended.   CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 months] Contract Benefit: Competitive salary  Terms and condition as per CBA applicable Rejoining and Performance Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date.   Looking forward to welcoming you in the Columbia Group Family.

Location: Amman, Jordan ProgressSoft is offering a Summer Internship Program designed to provide students and fresh graduates with practical, hands-on experience in a professional corporate environment. Interns will work closely with experienced teams and gain exposure to real projects and technologies. Internship Overview Interns can start in June, July, August or September (based on their preference) The internship lasts 4 weeks (adjustable to meet university requirements) Interns will gain hands-on experience, working closely with experienced teams on real projects Internship Tracks Interns can apply to one or more of the following tracks: Software Development Quality Control Implementation and Support Governance, Risk and Compliance Business Development Marketing User Experience (UX) Project Management Human Capital DevOps Cybersecurity Artificial Intelligence (AI) Creative Design Nursery Eligibility High school students, university students or fresh graduates Good academic performance Strong communication skills Excellent command of English, both verbal and written Strong interest in the chosen internship track Willingness to learn and gain practical experience Relevant background or experience in the chosen field is a plus How to Apply Submit a CV Include a scanned university application (if applicable) Specify preferred duration Specify preferred start date Indicate chosen department(s)

Location: Dammam, Saudi Arabia; Al Khobar, Saudi Arabia; Al Jubail, Saudi Arabia We are seeking experienced professionals across Engineering, Safety, Cost, Scheduling, Environmental, Construction, and IT/Business Systems disciplines. Candidates should have 5–10+ years of relevant experience in design, execution, coordination, analysis, and support within industrial, infrastructure, or project-based environments. Key Responsibilities (role-dependent): Design, review, and support engineering systems (Instrumentation, Civil, Mechanical, Piping, Environmental). Ensure compliance with safety, environmental, and regulatory standards. Support construction planning, execution, and site coordination. Develop and manage project cost estimates, schedules, and progress reports. Provide business systems analysis and IT support for operational continuity. Collaborate with multidisciplinary teams to deliver projects on time and within budget. Requirements: Bachelor’s degree in relevant discipline. Proven experience ranging from 5+ to 10+ years , depending on role. Strong technical, analytical, and communication skills. Experience in industrial, EPC, oil & gas, infrastructure, or large-scale projects preferred.

Location: Jakarta Workplace: remote CSM Indonesia is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.    JOB DESCRIPTION & QUALIFICATION   Assists senior engineers in the operation and maintenance of engine room machinery Responsible for safe operation of auxiliary engines, compressors, purifiers, and boilers as assigned Keeps assigned engine room watch and monitors machinery performance Carries out routine maintenance and repairs under the PMS Ensures engine room safety, cleanliness, and compliance with SMS Assists in bunkering, machinery inspections, and emergency drills Maintains engine room logs and records as required Holder of valid COC (STCW Reg III/1) with verification. Holder of valid STCW certifications required for the position. Experience with multicultural working environment Good communication skills Safety culture and mindset   VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 8 months in Rank with the same type/size of vessel. Experience in trading area USA and Australia is recommended Supramax size vessels experience is required.   CONTRACT TERMS & CONDITIONS   Contract Duration [6 months +/- 1 months] Contract Benefit: competitive salary Terms and condition as per CBA applicable Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date.   Looking forward to welcoming you in the Columbia Group Family.

Location: Rijeka Workplace: remote CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement. JOB DESCRIPTION & QUALIFICATIONS   Overall, in charge of engine room operations and maintenance of all machinery Ensure safe, efficient operation of main engine, auxiliaries, and electrical systems Plan and execute preventive maintenance and repairs Monitor fuel consumption, lube oil, and engine performance Lead and manage engine crew, assign duties, and conduct training Ensure compliance with safety, environmental, and regulatory requirements Experience in repairs and dry docking is required Experience with a multicultural working environment. Holder of a valid COC (STWC Reg III/2) with verification. Holder of valid STCW certifications required for the position. Good communication and leadership skills. Effective English communication. Safety culture and mindset.   VESSEL'S SPECIFIC REQUIREMENTS   Minimum Experience in Rank 4 months with Engine type (Electronic ME-B or RT Flex of output 8000kw and above) Experience with electronic engines is an advantage Experience with cargo gear [deck Crane NMF 320MT SWL] Trading area [USA, Australia]    CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 months] Contract Benefit: Competitive salary Terms and condition as per CBA applicable Rejoining Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date.   Looking forward to welcoming you in the Columbia Group Family.

Location: Jeddah, Saudi Arabia; Rabigh, Saudi Arabia; Makkah, Saudi Arabia; Taif, Saudi Arabia We are looking for enthusiastic fresh graduates to join our team in the roles of Cost Engineer, Contract Advisor, or HSE Officer . You will support experienced professionals in managing project costs, contracts, and health, safety, and environmental compliance. This is an excellent opportunity to develop your skills and build a career in these critical functions. Key Responsibilities: Assist in preparing project cost estimates, budgets, and expense tracking (Cost Engineer) Support contract review, compliance, and documentation processes (Contract Advisor) Help conduct safety inspections, incident reporting, and promote workplace safety (HSE Officer) Collaborate with team members to ensure smooth project execution Maintain accurate records and reports related to your function Qualifications: Bachelor’s degree in Engineering, Business, Law, Environmental Science, or related fields GPA - 3 out of 4 and 4 out of 5 Strong analytical, organizational, and communication skills Proactive attitude with a willingness to learn and grow Basic knowledge relevant to your role (e.g., cost management, contract principles, or HSE standards) is a plus Benefits Salary is not a constraint ,company is looking for right candidate .

Location: Madrid, Alcobendas, Spain Join the Exciting New Team at Imagine Live Spain We’re thrilled to announce the launch of a brand-new team at Imagine Live Spain, a rising star in the online casino market Requirements Strong willingness to learn and continuously improve performance Motivation to work in a multicultural and diverse team environment Basic understanding of customer service principles and practices High level of responsibility, reliability, and punctuality Strong attention to detail and accuracy in tasks Proactive, solution-oriented mindset with a positive attitude Basic knowledge of English (both spoken and written) Previous experience in a casino or gaming environment is an advantage, but not mandatory Experience handling playing cards or operating shuffling machines is considered a plus Responsibilities Card Shuffling Shuffle card decks using manual or automated shuffling machines according to company guidelines and gaming regulations. Ensure that all shuffled decks are randomized and free from any patterns or potential bias. Replace card decks sets as needed during live games and prepare new decks for upcoming shift. Card Inspection Conduct thorough inspections of all card decks to ensure there are no defects, markings, or damages that could compromise the integrity of the game. Report any irregularities or damaged cards to the supervisor for immediate action. Inventory Management: Keep an accurate inventory of all card decks and ensure that the studio has an adequate supply of ready-to-use cards at all times. Safeguard the storage and handling of all card decks to prevent tampering or damage. Collaboration with Dealers: Work closely with online casino dealers and game supervisors to ensure that shuffled decks are delivered promptly for live games. Communicate any issues or delays with the supervisory team to maintain a smooth game flow. Compliance & Regulations: Follow all internal and external regulations regarding the handling, shuffling, and preparation of card decks. Ensure compliance with responsible gaming practices and uphold the highest standards of fairness. Studio Operations Support: Assist in general studio operations as needed, including supporting game preparation and equipment management. Help maintain a clean and organized work environment in the shuffling area Other info We're excited to announce the opening of a brand-new team at Imagine Live Spain, the latest sensation in the online casino market, located in Alcobendas, Community of Madrid. Imagine Live Spain is taking the Spanish market by storm with its fresh approach to live casino entertainment. We pride ourselves on creating an engaging, dynamic, and inclusive environment where our people and players can thrive together. We are seeking passionate and proactive casino staff to join our dynamic team. This role is perfect for self-starters who are eager to make a difference and contribute to an electrifying atmosphere. As a member of our team, you will have the unique opportunity to help shape the player's experience, bringing your creativity and enthusiasm to the forefront of our operations. At Imagine Live Spain, we believe that our employees are our greatest asset. We foster a culture of collaboration and innovation, where every team member’s ideas are valued, and every voice is heard. As we build our brand, you will play a pivotal role in creating memorable experiences for our players, ensuring that they receive top-notch service and entertainment. We promise that there is a huge opportunity to make your mark here! Apply now to be one of the first team members joining Imagine Live Spain and to know more about our company and job offers! Contact Email: hrmarketing@imaginelive.com Address: Avenida de la Industria nº 4, Alcobendas - Madrid

Location: Worldwide Workplace: hybrid COLUMBIA SHIPMANAGEMENT is looking for self-motivated and skilled seafarers to join our expanding fleet.   JOB DESCRIPTION:   Overall ship's command and responsibility to ensure safety of crew, cargo and environmental protection. Responsible for the compliance with the International regulations and company safe practices and policies.  Holder of valid COC (STCW Reg II/2) with verification. Holder of valid STCW certifications required for the position. Experience with multicultural working environment. Good communication and leadership skills. Fluent in written and spoken English language. Safety culture and mindset.   VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 9 months in Rank on the same type/size of vessel. Experience in trading area USA and Australia is recommended. Kamsarmax vessels experience is required.   CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 months] Contract Benefit: competitive salary Terms and condition as per CBA applicable Rejoining Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date. Looking forward to welcoming you in the Columbia Family.

Location: Worldwide Workplace: hybrid COLUMBIA SHIPMANAGEMENT is looking for self-motivated and skilled seafarers to join our expanding fleet.   JOB DESCRIPTION: Overall ship's command and responsibility to ensure safety of crew, cargo and environmental protection. Responsible for the compliance with the International regulations and company safe practices and policies.  Holders of valid COC with verification and STCW certifications required for the position Good communication and leadership skills Fluent in written and spoken English language Safety culture and mindset Experienced with multicultural working environment VESSEL'S SPECIFIC REQUIREMENTS Minimum experience requirements: 12 months of previous experience in rank on Ultra Large Container Vessels of 14,000 TEUs Experience in trading area USA and Australia is recommended. CONTRACT TERMS & CONDITIONS Contract Duration [4 months +/- 1 months] Contract Benefit: competitive salary Terms and condition as per CBA applicable Rejoining Bonus Free Internet onboard and wellbeing support You may include with your application any reference, specific job qualification, and your availability date. Looking forward to welcoming you in the Columbia Family.

Location: Worldwide Workplace: hybrid COLUMBIA SHIPMANAGEMENT is looking for self-motivated and skilled seafarers to join our expanding fleet.     JOB DESCRIPTION   Overall ship's command and responsibility to ensure safety of crew and environmental protection. Responsible for the compliance with the International regulations and company safe practices and policies.  Holder of valid COC (STCW Reg II/2) with verification. Holder of valid STCW certifications required for the position. Good communication and leadership skills. Fluent in written and spoken English language. Safety culture and mindset. Experience with multicultural working environment.   VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 12 months in Rank with the same type/size of vessel. Experience in Deepwell Centrifugal Cargo pump system is mandatory.     CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 months] Terms and condition as per CBA applicable Contract Benefit: competitive salary Rejoining Bonus Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date. Looking forward to welcoming you in the Columbia Family.

Location: London, United Kingdom Workplace: hybrid About InvestEngine InvestEngine is everything the modern investor should need: unbeatable value, market-leading automation, and a platform built for easy, long-term investing. We’ve built a strong foundation, with over £3.5 billion invested, award-winning service, and a passionate team. We’re an FCA-regulated investment platform growing fast — and our approach to risk needs to scale with us. About the Role We’re looking for a Head of Risk to lead our second line of defence. This is a senior, hands-on role in a lean team: you’ll build and improve things yourself rather than oversee a large function. Your mission is to build, maintain and continuously improve a proportionate enterprise risk management framework that genuinely works for an investment platform — and to turn it into clear, practical ways for business teams to identify, own, manage and evidence their risks and controls. At the same time, you’ll provide independent challenge and decision-useful risk insight to senior management, the Audit & Risk Committee and the Board. You’ll report to our Chief Risk & Compliance Officer and work closely with Product, Operations, Technology and Finance. What You’ll Do Assess our existing ERMF, methodology and registers, keep what works, and agree a prioritised, risk-based improvement plan in your first 90 days Turn the framework into practical workflows, templates, guidance and training that busy first-line teams can actually use — covering RCSAs, controls, events and escalation Embed clear ownership: make sure priority processes have named process, risk and control owners who understand and evidence their responsibilities Raise the quality of risk assessments, risk statements and control evidence, and challenge unsupported conclusions Lead the enterprise-wide risk assessment (EWRA), bringing together owner views, second-line challenge, evidence gaps and material interconnections Design and deliver a proportionate risk-based assurance plan, with clear KRIs, monitoring and escalation of material issues Chair the Executive Risk Committee as a second-line forum overseeing risk appetite and functional risks Provide the Audit & Risk Committee and Board with accurate, timely MI and metrics on exposures against appetite, trends, control weaknesses and actions Provide independent risk input and challenge to our Finance-led ICARA, linking material harms and scenarios to the enterprise risk profile What We’re Looking For You have personally built an ERMF or material parts of one, and improved an existing framework — connecting taxonomy, appetite, assessments, controls, KRIs, events and assurance A track record of translating policy into workflows and training that first-line teams adopt, without taking over their ownership Strong risk and control judgement: cause–event–impact thinking, inherent and residual risk, design and operating effectiveness Confidence to challenge senior stakeholders constructively while building trust and protecting second-line independence Experience running risk governance and producing clear, decision-useful reporting for committees and the Board Solid understanding of FCA risk and systems-and-controls expectations for a UK regulated firm, including customer harm, CASS, operational resilience, technology and third-party risk Comfortable in a fast-moving, lean environment: you prioritise, deliver proportionate solutions and use modern tools — including AI — to work smarter English fluency at C1 level or above — we are a UK-based company and the role involves regular communication across the business Nice to Have Practical experience of MIFIDPRU / IFPR and ICARA: material-harm assessments, stress and reverse-stress scenarios, wind-down planning, or independent challenge of a Finance-led ICARA Experience at a growing UK investment platform, execution-only or managed investment services, or a similarly regulated fintech How We Work We’re a lean, fast-moving team that values clarity, ownership and transparency. You’ll have the freedom to improve how things work, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root rather than simply treating the symptoms. What We Offer Impact from day one You’ll shape how risk is understood and managed across the whole business, with direct visibility to the Board. Room to grow As InvestEngine scales, you’ll help shape how risk management develops across the company. Transparent and open culture We share information openly, keep communication clear and encourage collaboration across the business. Supportive, high-calibre team You’ll work alongside talented people who care about both the quality of their work and the success of the wider team. Hybrid working Our office is in Southwark, London, and we work in a hybrid way. Our Hiring Process Introductory call with our Talent team Interview with the hiring manager Practical exercise: a short risk scenario, presented back Final interview with our CEO We aim to keep the process straightforward, transparent and efficient.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4). About the job We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services. We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation.  In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you. You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home. Responsibilities In this role, you’ll: Advise account managers, accounting, and management on best practices to handle billing disputes Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes Dig into call and messaging data to identify why bills don’t match or find evidence of fraud Build dashboards that communicate key metrics related to the lifecycle of disputes Read contracts and interpret what should be the invoice versus what it is Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices Partner closely with data analytics, engineering, and accounting to reconcile accounts Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting. Sharp written and verbal communication skills. Experience negotiating disputes constructively with customers or vendors. Experience in collections, dispute resolution, or billing analysis. Experience in project management. Experience wrangling data with Excel / Google Sheets, Looker or SQL. Desired: Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains. Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum. Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files. Experience working with workflow platforms like Airtable or building dashboards. Experience in telecom, technology, or consulting industries. Experience with advanced data analysis like Python or scripting Experience with AI and automation tools to accelerate productivity. Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. 108,720.00 - $ 135,900.00 . Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $ 115,120.00 - $ 143,900.00 . Based in the San Francisco Bay area, California: $ 127,920.00 - $ 159,900.00 . This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until November 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.