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This role is responsible for translating Compass’s medical strategy into effective field activities, overseeing MSL operations across a defined region, and ensuring consistent, high-quality scientific exchange with external stakeholders.
55 000 – 90 000 $
As a CSM, you will serve as a named resource and partner for customer organizations. You will build and maintain trusting relationships, acting as a technical resource for day-to-day operational needs.
76 000 – 95 000 $
• Консультирование студентов и родителей по вопросам поступления в зарубежные учебные заведения. • Подбор образовательных программ, университетов и стран обучения.
Зарплата не указана
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What you'll do: Own the full sales cycle with new advertisers globally — from lead qualification to signed contract and first integration. Deliver quarterly and annual targets on revenue and number of onboarded advertisers. Build and defend commercial terms: commission rates, tech fees, minimum budgets, in line with margin goals. Maintain a transparent pipeline and reliable forecast for leadership. Partner with account management, publisher, legal and finance teams to launch client programs fast, and feed market and competitor insights to product. What we expect: 5+ years in B2B sales within affiliate/performance marketing, AdTech, or MarTech, with a proven track record of closing deals with international brands and e-commerce enterprise clients. Deep understanding of CPA/CPS models, attribution, and tracking — fully fluent in key metrics including ROAS, CAC, and incrementality. Proven full-cycle hunting experience, including self-generated pipelines, direct access to Head of Performance / CMO-level decision-makers, and managing long sales cycles. Fluent English (C1+) for high-level negotiations; a second language relevant to target regions is a strong plus. Disciplined approach to CRM management and accurate forecasting, with a readiness to travel and represent the company at key industry events. We offer: Work in the international company. Hybrid working format (office/home office). Corporate education — courses and trainings, meetups and conferences. Voluntary health insurance after probation period. We promote healthy lifestyle and encourage employees by special fitness reimbursement policy. Effective onboarding program for a better start. Corporate events and team buildings.
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‼️ Qo`shimcha: O'quv markazda dars o'ta oladigan, jamoa bilan ishlay oladigan hodim kerak. real loyihada ishlab ko'rgan bo'lishi kerak.
400 – 400 $
As a Campaign Marketing Intern, you will support the planning and execution of global marketing programs that drive prospect and customer engagement, sales signals, and pipeline. This role provides hands-on experience in campaign marketing and cross-functional coordination with product marketing, field marketing, execution teams, and agencies.
20 – 25 $
Job description.
2 800 – 3 500 €
Build relationships with important internal and customer stakeholders, including c-suite decision-makers. Create a long-term account strategy aligned with customer goals.
90 300 – 129 000 $
About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. It offers an advanced enterprise search evolving into a full-scale Work AI ecosystem with intelligent Search, AI Assistant, and scalable AI agents on a secure, open platform. It supports over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, enabling organizations to govern, scale, and customize AI without vendor lock-in or costly implementation cycles. Glean redefines how enterprises find, use, and act on knowledge through its Enterprise Graph and Personal Knowledge Graph, delivering personalized, context-aware responses. Its AI agents automate work across teams by accessing broad data sources, resulting in measurable business impact such as faster onboarding, increased productivity, and smarter decisions. Recognized by Fast Company, CNBC, Bloomberg, Forbes, and Gartner, Glean serves customers across 50+ industries with 1,000+ employees in 25+ countries, integrating with platforms like Microsoft Teams, Zoom, ServiceNow, Zendesk, and GitHub. About the Role: Glean seeks an Enterprise Account Executive to drive new business and expand relationships within large enterprise accounts. Responsibilities include landing and managing multi-million dollar global accounts using Glean’s AI technology and knowledge graph to deliver business outcomes. You will: — Source and close new logos within a territory — Navigate complex organizations to identify executive sponsors and champions — Understand customer business objectives and perform value-driven sales cycles — Collaborate internally to advance deals and ensure customer success — Consistently deliver ARR revenue targets using a metric-based approach — Develop and execute sales strategies to generate pipeline and predictable bookings — Provide timely input to corporate functions — Create ROI and business justification reports based on data — Run tight POCs based on business success criteria About you: — 6+ years of closing experience in sales with a top performer track record — Ability to learn, pitch, and demonstrate a highly technical product in a fast-changing environment — Proven success closing complex deals and selling into complex organizations — Experience uncovering greenfield opportunities and building new territories — Experience building relationships and selling face-to-face to C-level executives — Knowledge of best-of-breed software, technical understanding of integrations, APIs, infrastructure management, security, and analytics — Experience selling technical SaaS and cloud-based software solutions — Basic understanding of search infrastructure is a plus — Experience working with multiple teammates including SEs, BDRs, PMs, Executives, and Engineers — Familiarity with target account selling, solution selling, and methodologies like MEDDIC and Challenger is a plus Location: This role is remote but requires the candidate to be based in Chicago. Compensation and Benefits: OTE range is $250,000 - $300,000 annually, determined by location, level, knowledge, skills, and experience. Some roles may be eligible for variable compensation, equity, and benefits. Benefits include competitive compensation, Medical, Vision, Dental coverage, generous time-off, 401k plan contributions, home office improvement stipend, annual education and wellness stipends, regular company events, and daily healthy lunches. Diversity and Inclusion: Glean is committed to an inclusive and diverse company, not discriminating based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. AI-First Mindset: AI fluency is core to Glean’s work culture. The interview process includes an AI-focused exercise or discussion to assess candidates' approach to AI integration in their role. Global Data Privacy Notice: Applicants agree to data processing as per Glean’s Privacy Policy and Applicant Arbitration Agreement by submitting their application.
EBANX is building a Talent Pool for a future Business Development Specialist role based in the UK to support global expansion by acquiring new business and forming strategic partnerships in key regions. The role focuses on engaging with enterprise merchants, driving growth through centralized management and scalable solutions, onboarding new customers, strengthening relationships, and reinforcing presence among digital clients. Responsibilities include identifying, developing, and closing new business opportunities; building and executing strategic plans to penetrate new verticals, regions, and customer segments; generating leads, conducting market research, and establishing relationships with key stakeholders; driving adoption of payment solutions; collaborating with GTM, product, marketing, merchant success, risk, legal, and finance teams; negotiating contracts, pricing, and service agreements; tracking pipeline progression and performance metrics within Salesforce.com; providing market insights and feedback to leadership; staying ahead of industry trends and competitor movements; and representing the company professionally. Requirements include proven experience in business development/strategic sales with global enterprise accounts in the Payments Industry; a proven track record of meeting and exceeding business goals; deep knowledge of the merchant payment ecosystem, market trends, and customer pain points; exceptional verbal and written communication skills; English language proficiency; ability to generate pipeline and accelerate deals; analytical mindset; experience using Salesforce CRM and HubSpot; hands-on experience with modern lead generation tools including AI-powered prospecting platforms (Apollo, Cognism, Clay, LinkedIn Sales Navigator with AI plug-ins); ability to translate CRM and data insights into actionable strategies; hunter mentality; track record of exceeding new logo acquisition targets; self-starter with proactive mindset; excellent communication, presentation, persuasion, planning, organization, prioritization, and time management skills; valid passport and willingness to travel up to 50% of the time. EBANX offers a challenging environment with growth opportunities; language classes (Spanish, English, Portuguese); WAVES bonus program; budgets for education and skills development; flexible birthday day off; health and dental insurance with subsidies; and psychological, financial, and legal orientation.
Зарплата не указана
What We Do: Huntress is a fully remote, global team focused on cybersecurity, founded in 2015 by former NSA cyber operators. They protect over 4 million endpoints and 7 million identities worldwide with enterprise-grade cybersecurity products designed alongside their Security Operations Center (SOC). What You’ll Do: - Triage, investigate, respond, and remediate various intrusions daily. - Review EDR telemetry, log sources, and forensic artifacts to determine root causes and provide remediation. - Perform tactical malware analysis. - Investigate suspicious Microsoft M365 activity and provide remediations. - Assist in escalations from Product Support for threat-related and SOC questions. - Contribute to detection engineering creation and tuning. - Participate in projects to improve outcomes for analysts and partners. - Collaborate in a mentored team environment. What You Bring To The Team: - 4+ years experience in SOC or Digital Forensics (DFIR). - Experience with Windows, Linux, and MacOS attack surfaces. - Knowledge of Threat Actor tools and techniques including MITRE ATT&CK Framework, PowerShell, Command Prompt, WMIC, Scheduled Tasks, SCM, Windows Domain and host enumeration, lateral movement, persistence, defense evasion, and other offensive TTPs. - Experience with static and dynamic malware analysis. - Working knowledge of Windows Administration or Enterprise Domain Administration including Active Directory, Group Policy, Domain Trusts. - Working knowledge of core networking concepts such as common ports/protocols, NAT, Public/Private IPs, VLANs. - Working knowledge of web technologies including web servers/applications and OWASP top 10. - Effective communication skills to explain complex events to less technical audiences. - Customer-focused decision making. - Strong curiosity and eagerness to learn. Preferred Qualifications: - Experience in MSP/MSSP/MDR roles. - Linux and MacOS investigative experience. - Experience with scripting languages like PowerShell, Python, Bash, PHP, JavaScript, or Ruby. - Experience with platforms like HackTheBox, TryHackMe, Blue Team Labs Online. - Experience with cloud investigations (M365, Azure, AWS, GCP). - Participation in cybersecurity competitions. - Familiarity with MSP tools such as RMMs. What We Offer: - 100% remote work environment. - Generous paid time off including vacation, sick time, and holidays. - 12 weeks paid parental leave. - Comprehensive medical, dental, and vision benefits. - 401(k) with 5% company contribution. - Life and disability insurance. - Stock options for full-time employees. - $500 one-time home office reimbursement. - Annual education and professional development allowance. - $75/month digital reimbursement. - Access to BetterUp coaching platform. Accommodations: - Reasonable accommodations available for application and selection process upon request. Huntress is committed to inclusivity and non-discrimination, except against hackers exploiting businesses.
What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You'll Do: In this role, you will turn targeted outreach into qualified conversations with security and IT decision-makers. You will build trust with internal IT teams and channel partners by asking clear questions, following up honestly, and learning what matters to each prospect. You will bring Warrior Spirit to a quota-driven role by staying resilient through changing priorities and the daily work of building pipeline. You will Give a $h*t about the details that move opportunities forward, from thoughtful outreach and timely follow-up to accurate CRM data and a clear understanding of how Huntress helps customers and partners stay protected. Responsibilities: Prospect internal IT departments with 50 to 3,000 employees through phone, email, and LinkedIn. Establish trust and rapport with channel partners through phone, email, and LinkedIn while learning about their solutions, team composition, territories, and ideal customer profile. Work collaboratively with the team to create outbound prospecting strategies for channel partners and mid-market internal IT departments. Develop and manage contact and opportunity pipelines, ensuring timely follow-up on both. Work closely with the Account Executive team to set demos, assist with closing deals, and build a passionate understanding of Huntress products, our human-led SOC, monthly educational webinars, and competitor offerings. Meet and exceed monthly, quarterly, and annual sales quotas while maintaining accurate prospect and opportunity data in Salesforce and documenting all interactions. Explore practical AI tools to support prospect research, outreach preparation, account prioritization, and follow-up while applying sound judgment to the work. What You Bring to the Team: You have 1+ year of outbound calling experience, preferably in cybersecurity, technology, or SaaS solutions, with a proven track record of success. You have knowledge of cybersecurity solutions, including endpoint security. You communicate clearly and effectively in both written and verbal conversations. You can work independently and stay organized in a remote environment. You have experience using Salesforce and sales engagement tools such as LinkedIn, Outreach, and Sales Navigator. Familiarity with the VAR and reseller community is a bonus. You are excited to explore AI and use it to work faster and smarter, with good judgment about when and how to apply it. What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.
Banco Plata, a technology-driven platform utilizing AI to transform financial services in Mexico, is seeking a Risk Data Scientist at the Middle+ level. The role involves managing the entire machine learning model lifecycle, including development, deployment, and monitoring. Candidates should have over three years of practical experience in Data Science, preferably within banking or financial sectors. A solid understanding of machine learning algorithms and feature engineering is essential. Proficiency in Python, SQL, Airflow, Git, and BI tools such as Streamlit is required. Educational background should be in Mathematics, Physics, Computer Science, or related STEM fields. Effective communication skills in English at a B1 level or higher are necessary. The position is based in Colombia, with relocation assistance provided.
Зарплата не указана
Задачи: — разрабатывать SMM-стратегию; — привлекать клиентов, амбассадоров и экспертов здоровья; — создавать контент-план; — развивать сообщества бренда; — запускать активности и механики вовлечения; — придумывать сценарии Reels и Shorts; — организовывать съёмки продуктов и экспертов; — адаптировать контент для Telegram, VK, MAX и видеоплатформ; — отслеживать тренды и внедрять новые форматы. Требования: — опыт продвижения брендов или экспертных проектов; — понимание привлечения клиентов через соцсети; — кейсы с измеримыми результатами; — навыки короткого видео; — сильные тексты; — хороший визуальный вкус; — самостоятельность и системность. Опыт в health, medicine, beauty или education будет преимуществом. Условия: — Москва; — доступен удалённый или гибридный формат; — full-time; — оплата определяется по итогам собеседования; — возможность влиять на стратегию продвижения.
Зарплата не указана
About Us: Passive Income Dentist is an online coaching and education company helping dentist business owners build profitable practices and design lives of real freedom through programs, live events, a membership community, and hands-on implementation coaching. The company is a 7-figure business at a growth inflection point. Why This Role Exists: The founder excels at vision and content, and the business needs one person to own execution fully, building the management layer, holding every function accountable to measurable outcomes, and protecting the founder's time. What You'll Own: — Build processes and streamline systems to ensure efficient task delivery. — Build organizational structure, scorecards, and 1:1 frameworks to provide a real management system. — Own the relationship with the external marketing agency and hold them accountable to weekly funnel performance and revenue targets. — Design and deploy KPI dashboards across the coaching team and leadership. — Run weekly leadership cadence and quarterly planning processes. — Identify talent gaps, lead hiring processes, and implement performance reviews. — Filter and resolve operational issues before they reach the founder, aiming to reduce founder's time to 10 hours or fewer per week within 12 months. What We're Looking For: Non-negotiable experience: — Operated inside an online coaching, education, or digital marketing business scaled to $10M+. — Managed a fully distributed remote team. — Held a marketing agency accountable for paid acquisition performance. — Scaled a business through the $3M–$10M growth phase. Core competencies: — P&L ownership and financial reporting. — Systems and SOP architecture from scratch. — Performance management through scorecards and KPI rhythms. — AI and automation as daily operational tools. — Structured hiring and team design. Candidate Fit: — Experience working directly for a founder, managing up, pushing back respectfully, and bringing solutions. — Ability to build systems that run independently. — Not suitable for candidates with only corporate or enterprise backgrounds; the business is founder-led, fast-moving, and values-driven. Job Type: Full-time Benefits: — Flexible schedule
100 000 – 160 000 $
About KPI Solutions: KPI Solutions is a national supply chain consulting and warehouse automation systems integrator, formed in 2021 by merging Kuecker Logistics Group, PULSE Integration, and QC Software. The company specializes in material handling integration and delivers engineered solutions combining automated technologies (MHE, robotics, conveyor, ASRS, AMR/AGV) with intelligent warehouse execution software to optimize productivity and fulfillment speed. Position Summary: The Software Deployment Engineer I/II is an individual contributor responsible for end-to-end delivery, configuration, installation, and support of Kommand warehouse execution/control systems and related material handling hardware such as pick-to-light, overhead illuminators, AutoStore, and T-sort integrations. The role includes project-level system configuration, commissioning, installation, upgrades, and live troubleshooting independently across on-site and remote/office phases. This role consolidates hardware installation and commissioning functions previously done by a dedicated Systems Integration & Commissioning team. Key Responsibilities: On-Site Delivery: — Lead software commissioning of Kommand and peripheral hardware systems at customer sites as primary technical owner. — Full-scope installation of pick-to-light and overhead illuminator systems including wiring, physical installation, configuration, and functional testing. — Conduct Installation Qualification (IQ) and User Acceptance Testing (UAT) with formal documentation and customer sign-off. — Sole owner of Kommand and system-level troubleshooting for live production issues during on-site engagements. Remote / Office Delivery: — Independently deliver new Kommand installations including application pre-configuration, database scripting, and pre-deployment testing. — Deliver Kommand version upgrades including SSDT schema comparisons, version control, local pre-install testing, and customer coordination. — Perform production upgrade execution after business hours to minimize downtime. — Work on DEV, QA, and Sandbox environments during business hours. — Validate, diagnose, and remediate defects, escalating rarely. — Participate in on-call rotation covering Kommand, AutoStore, and T-sort system escalations. — Provide post-go-live support including system migrations, integration testing with ERP/WMS platforms (e.g., SAP/WMS), and multi-site rollout support. Project Configuration & Deployment: — Gather Kommand configurations and system parameters for projects. — Translate Business Requirements Document and customer conversations into system settings, network spreadsheets, and parameters. — Educate clients on host interface use. — Configure Kommand sandbox and production environments for customer testing and go-live. — Assist with training on new features. Scope & Independence: — Sole owner of critical workstreams including new installations, upgrades, and live troubleshooting. — Requires judgment and technical depth to manage customer-facing delivery, testing, and sign-off without dedicated support. Requirements: — Experience commissioning warehouse execution/control software and hardware peripherals. — Working knowledge of SQL Server environments including SSDT schema comparison and version control. — Experience with formal software testing methodologies (IQ/UAT) including documentation and customer sign-off. — Ability to diagnose, troubleshoot, and resolve live production issues under time pressure. — Comfort or willingness to perform hands-on installation work for pick-to-light and overhead illumination systems. — Willingness to work after hours and participate in on-call rotation. — Ability to translate business requirements into structured system configuration. — Strong customer-facing communication skills. Preferred Qualifications: — Experience with AutoStore and/or T-sort systems. — Experience with ERP/WMS integration testing (e.g., SAP). — Background in material handling, warehouse automation, or industrial controls. What we Offer: — Medical, Dental, Vision Insurance — Health Care Concierge Service — 401(k) Retirement Plan (Pre-tax & Roth) — Company paid Basic Life Insurance, Short-Term and Long-Term Disability — Voluntary Life & AD&D Insurance — Voluntary Accident, Critical Illness & Hospital Indemnity Insurance — Pet Insurance — Milk Stork Program — Wellness Program with gift card redemption and challenges — Paid Time Off (Vacation, Sick & 10 Holidays) — Training & Development Equal Employment Opportunity statement included.
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. What You Will Own: — Price and packaging architecture across the portfolio: tiering, licensing metrics, add-on structure, bundling. — Proposal quality into the monthly Price Committee: analysis, financial model, recommendation, and action register through to closure. — Discount governance, including band policy and guardrails. — Monetization for new categories: NHI governance, AI agent identity, StrongDM, consumption-based licensing. — Commercial readiness at launch, ensuring packaging and pricing ship with the product. — The single source of truth for pricing, packaging and quoting guidance, partnering with Product Marketing on seller enablement. — Price realization, attach rate and competitive position, informed by competitor pricing, market benchmarks and win/loss data. What We Are Looking For: — 12+ years across pricing strategy, monetization, product management or product marketing, including 5+ years owning pricing as a named function. — Experience building a monetization function where none existed: cadence, governance, documentation, analytical bench. — Experience preparing and defending recommendations to a formal pricing committee or equivalent decision body. — Demonstrated design of tiered packaging for enterprise software, strong financial modeling (pricing impact, ARR and expansion, discount optimization). — Credibility with executive peers, holding a position on pricing under pressure without direct authority over sales or finance. Strongly preferred: — Cybersecurity or identity security (PAM, IAM, SIEM, endpoint); exposure to NHI, machine identity or secrets management. — Consumption-, usage-, or outcome-based pricing models alongside seat-based subscription. — Working knowledge of CPQ (Salesforce CPQ, Apttus); pricing through M&A integration or a major commercial model transition. MBA a plus. Why Now: Pricing at Delinea has been carried by people doing it well alongside a full portfolio, and the surface area keeps growing. The opportunity is to make monetization a professional discipline, with a decision forum that already works. This role is built for owning monetization end-to-end rather than managing an approval queue. Why work at Delinea? — Meaningful work, a culture of innovation and great career progression. — Core values: Spirited, Trust, Respect, Ownership, Nimble, Global. — Competitive salaries, meaningful bonus program, excellent benefits including healthcare insurance, pension/retirement matching, life insurance, employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer prohibiting discrimination and harassment of any type. Candidates are required to complete comprehensive criminal background check, verification of education, and employment, and social media sites may be reviewed upon conditional offer of employment.
Role Overview ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across their DXP platform and managed destination websites. The portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role. This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. The role also contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position. Preferred Background The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include: — Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity — Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective — Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations — Understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes — Ability to translate understanding of these organizations into thoughtful, consultative account management Key Responsibilities 1. Sales-to-CS Handoff & CRM Stewardship — Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed — Manage client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks — Lead periodic reviews of client management platform database to ensure accuracy, clean segmentation, and up-to-date client records — Serve as primary CS point of contact for platform questions, configuration updates, and vendor best practices 2. New Client Onboarding Ownership — Conduct welcome calls and kickoff meetings, establishing meaningful rapport with clients — Clarify package scope, delivery timelines, and client-side resource commitments — Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively — Provide product demonstrations tailored to client use cases — Deliver formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement 3. Subscription Engagement & Product Adoption Strategy & Support — Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations — Conduct regular check-in cadences calibrated to client tier and account health — Connect product features to client outcomes including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI — Identify expansion opportunities within existing accounts and hand off to Sales — Identify accounts showing signs of declining usage or key contact changes and respond with education or outreach — Share relevant case studies, benchmark data, and best practices — Serve as internal advocate for clients during product development discussions 4. Client Health Monitoring & Risk Management — Maintain health scores using usage data, survey results, support ticket patterns, and relationship signals — Conduct structured health-check conversations at defined intervals — Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close feedback loop — Classify at-risk accounts on early indicators and maintain documented save plans — Log client-reported technical issues and escalate for triage and engineering assignment — Escalate at-risk accounts to leadership with situation summary and recommended course of action 5. Renewal Management — Maintain current, accurate renewal pipeline with visibility into contract end dates — Initiate renewal conversations well in advance; identify and address concerns early — Apply approved concession parameters for renewal negotiations; escalate offers outside boundaries — Prepare renewal contracts; track signature status and follow up — Escalate contract, pricing, or invoicing concerns to leadership with full account context 6. Team Collaboration, Coaching & Continuous Improvement — Provide day-to-day direction and support to Client Success Specialists — Serve as resource for Specialists in complex client situations — Partner with Implementation, Technical Support, and internal teams to resolve client issues — Contribute to development and refinement of onboarding and adoption playbooks — Contribute sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning — Uphold consistent standards in client communication, documentation, and CRM data management Ideal Candidate Profile — Dependable, consistently reliable in following through on commitments — Collaborative, willing to share knowledge and provide informal guidance — Consultative, approaches client relationships with careful listening and thoughtful problem-solving — Sector-fluent, familiar with operational and planning cycles of DMOs, government agencies, and economic development organizations — Tech-curious, interested in SaaS and digital platforms — Detail-oriented, attentive to accuracy and thoroughness in CRM management, milestone tracking, and contract administration — Adaptable, comfortable navigating shifting priorities — Autonomous, able to exercise sound independent judgment — Composed under pressure, maintains professionalism in fast-paced environment Position Details — Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Candidates in US Eastern or Central Time Zone preferred — Work Schedule: Full-time exempt, standard hours 8:00 am–5:00 pm EST, minimum 40 hours per week — Employment Type: Contract-to-hire 1099 with 90-day evaluation, converts to Full-Time W2 with benefits — Compensation: Commensurate with experience — Reports To: VP, Digital Strategy — Platform Communication/Systems: Slack, Zoom, Google Meet, CRM/project management tools such as Vitally CS, HubSpot, Asana, JIRA, Freshdesk
250 000 – 300 000 $
100 000 – 125 000 $
58 500 – 78 000 $
Зарплата не указана
300 000 – 340 000 $
Зарплата не указана