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Location: Almaty, Kazakhstan Workplace: hybrid We are seeking a Volunteer Coordinator to own the operational side of the volunteer programmes that connect inDrive employees with inVision projects and inDrive’s own initiatives. The role collects volunteering opportunities in one place, processes applications, matches volunteers with opportunities and supports them through participation. It is key to making employee volunteering visible and measurable for inDrive and inVision leadership. Key Responsibilities Act as the single point of contact between inDrive employees, inVision projects and inDrive teams. Collect volunteering opportunities from inVision projects and inDrive teams and keep the catalogue on TeamMate and the inVision website up to date. Draft and maintain guidelines and procedures of the volunteer programme. Process volunteer applications and match volunteers with opportunities, including matching inDrive mentors with inVision U students. Run the operational side of the student mentoring programme: questionnaires, briefings, guides and rules, follow-up of mentor-student pairs. Administer the volunteering platform: registrations, event creation, participation tracking, dashboards. Run volunteer recognition: merchandise, TeamMate badges, records of individual contributions. Collect cases of joint inVision-inDrive activities (for example, programmes in inDrive summer camps) and support linked formats such as workation at the festival. Track participation, volunteer hours and reach; prepare reports for the line manager and leadership. Collect stories and photos for internal channels. Skills, Knowledge and Expertise Requirements: Education: Bachelor’s degree Experience: 3–5 years in corporate volunteering, CSR, community or employee engagement, or programme coordination Languages: English (Upper-Intermediate) Key Competencies: High independence Communication with employees, project teams and partners Organisation and relationship building

Location: Islamabad, Pakistan Workplace: hybrid Our AI Customer Support and Safety team is working on many areas including Computer Vision, NLP, RL etc, bringing business value to our products and improving the lives of our customers. Now we are aiming to strengthen several streams and looking for an experienced middle Machine Learning Engineer , who will help us in our journey. The primary focus for this position will be automation of the driver verification process, for which experience in computer vision is essential. Key Responsibilities Develop, deploy, and maintain machine learning models and systems Conduct in-depth data analysis, preparation, and processing Contribute to the design of ML systems, focusing on data-related aspects like annotation and processing Follow established security guidelines and identify potential risks Collaborate with peers to review and ensure designs are effective, flexible, and reusable Solve issues and provide feedback for engineering design and delivery processes Ensure that features are deployed according to requirements and operate without unintended side effects Create and maintain comprehensive documentation for models and processes Monitor and support deployed solutions to ensure they meet performance expectations Actively seek out information and internal solutions to ensure reusability and adoption of common technologies Our expectations 3+ years of experience in the Field. Previous software engineering experience is preferrable Strong proficiency in Python and its common data processing frameworks (e.g., for streaming, batch, and asynchronous data). Strong foundational knowledge in classical machine learning, deep learning, and advanced mathematics. Familiarity with MLOps principles and experience using MLOps tools for managing the ML model lifecycle. Experience with backend systems and infrastructure, and a willingness to learn new technologies (like Golang) for integration purposes. The ability to design solutions using common design patterns and various design tools. Experience in experiment design and the ability to validate the credibility of information from various sources. A solid understanding of the business value of delivered features. Strong problem-solving skills, with an emphasis on using technical facts and reasoning. Excellent communication and collaboration skills, including active listening and the ability to build consensus. A strong drive for continuous self-development and a collaborative mindset for contributing to communities. Ability to balance quality and speed depending on the case, and justify your decision Ability to explain the background and consequences of your technical decisions to non-technical stakeholders, including product and business managers English communication skills Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Cairo, Egypt Workplace: hybrid Our AI Customer Support and Safety team is working on many areas including Computer Vision, NLP, RL etc, bringing business value to our products and improving the lives of our customers. Now we are aiming to strengthen several streams and looking for an experienced middle Machine Learning Engineer , who will help us in our journey. The primary focus for this position will be automation of the driver verification process, for which experience in computer vision is essential. Key Responsibilities Develop, deploy, and maintain machine learning models and systems Conduct in-depth data analysis, preparation, and processing Contribute to the design of ML systems, focusing on data-related aspects like annotation and processing Follow established security guidelines and identify potential risks Collaborate with peers to review and ensure designs are effective, flexible, and reusable Solve issues and provide feedback for engineering design and delivery processes Ensure that features are deployed according to requirements and operate without unintended side effects Create and maintain comprehensive documentation for models and processes Monitor and support deployed solutions to ensure they meet performance expectations Actively seek out information and internal solutions to ensure reusability and adoption of common technologies Our expectations 3+ years of experience in the Field. Previous software engineering experience is preferrable Strong proficiency in Python and its common data processing frameworks (e.g., for streaming, batch, and asynchronous data). Strong foundational knowledge in classical machine learning, deep learning, and advanced mathematics. Familiarity with MLOps principles and experience using MLOps tools for managing the ML model lifecycle. Experience with backend systems and infrastructure, and a willingness to learn new technologies (like Golang) for integration purposes. The ability to design solutions using common design patterns and various design tools. Experience in experiment design and the ability to validate the credibility of information from various sources. A solid understanding of the business value of delivered features. Strong problem-solving skills, with an emphasis on using technical facts and reasoning. Excellent communication and collaboration skills, including active listening and the ability to build consensus. A strong drive for continuous self-development and a collaborative mindset for contributing to communities. Ability to balance quality and speed depending on the case, and justify your decision Ability to explain the background and consequences of your technical decisions to non-technical stakeholders, including product and business managers English communication skills Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid We’re looking for an Internal Investigations Manager to join our team and take the lead on fraud investigations across our business. You’ll run investigations end to end — from gathering evidence and interviewing witnesses to analysing what happened and presenting your findings. You’ll also look beyond individual cases to spot patterns, uncover control gaps, and help make our processes stronger. If you’re naturally curious, highly objective, comfortable handling sensitive information, and not afraid to ask the uncomfortable questions — we’d love to hear from you. Key Responsibilities Manage end-to-end fraud investigations across countries, ensuring timely closure Gather, preserve, and document digital and operational evidence in line with chain-of-custody best practices Conduct structured interviews (in-person or video) with whistleblowers, witnesses, and internal stakeholders. Prepare clear, well-structured investigation reports and case summaries for internal stakeholders Identify control gaps or process weaknesses through investigations and recommend remediation actions Identify systemic fraud patterns and conduct root cause analysis on recurring case types, translating findings into actionable recommendation Monitor implementation of controls across business units Participate in cross-team collaboration and knowledge-sharing sessions Contribute to the development and continuous improvement of investigation procedures, templates, and methodologies — including responsible use of AI for efficiency Skills, Knowledge & Expertise Bachelor’s degree. 7+ years of investigation experience , including independently managing investigations end to end, from intake through evidence collection, interviews, analysis, and formal reporting. Professional proficiency in English Strong skills in evidence handling and chain of custody, structured interviewing and statement-taking, OSINT, link analysis and relationship mapping . Experience with NUIX, Relativity, digital evidence handling, and data analytics . Big 4 experience is preferred. Certified Fraud Examiner (CFE) certification — nice to have. Strong analytical and structured thinking skills, with the ability to make sense of complex, incomplete, or contradictory information. High standards of integrity, objectivity, discretion, and confidentiality . Strong emotional intelligence and communication skills , with the ability to handle sensitive interviews and communicate difficult findings to senior stakeholders. Professional courage and attention to detail , with the ability to stand behind conclusions under pressure. A drive to go beyond individual investigations by identifying systemic fraud patterns, control gaps, and root causes , and turning findings into actionable improvements. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: onsite We are seeking a bilingual Customer Support Specialist for our Safety Hub team, working a 2-and-2 schedule (12-hour day shifts, 09:00–21:00). In this role, you will make outbound calls to drivers on intercity rides when safety events occur, such as driver fatigue or speeding. You will guide them according to approved scripts and accurately document every interaction. You will also act as a bridge for feedback, forwarding insights to relevant departments. The ideal candidate has excellent oral communication skills in both Russian and Kazakh, stays calm in sensitive conversations and handles high call volumes while keeping a polite and professional tone. This  is onsite job based in Almaty. Key Responsibilities Making outbound calls to drivers about safety events on intercity rides (driver fatigue, speeding) Quickly and efficiently resolving issues and guiding drivers according to approved scripts Handling sensitive conversations calmly and professionally, including de-escalation Keeping records of each interaction in internal systems Updating case information in the CRM / admin panel Collecting feedback and recurring issues and forwarding them to relevant departments Working with high call volumes while maintaining quality standards Skills, Knowledge & Expertise Excellent oral and written communication skills in both Russian and Kazakh Ability to conduct dialogue politely and professionally Stress resistance and ability to stay focused during 12-hour shifts Ability to work with large volumes of information Attention to detail and accuracy in documentation Proficiency in PC and basic office programs Skills in working with CRM systems and other specialized software Previous call center experience is a plus Job Benefits Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: hybrid inDrive is a global mobility platform built on fairness: passengers and drivers agree on the price together. We are building a Loyalty Program that rewards passengers for riding with us and gives them real value, not endless promotions. As Partnership Manager, Loyalty, you will own the benefits side of that program globally, across all of inDrive's markets. You will shape the value proposition across three types of benefits: external benefits co-funded by banks, financial groups and consumer brands; internal benefits funded by inDrive; and product benefits built into the app. You will bring partners on board and turn conversations into signed agreements that work in practice, and you will run experiments across all three until we find the mix that passengers actually adopt. You will be the first dedicated hire on this workstream, reporting directly to the Global Director of Loyalty. Disclaimer: CVs in Spanish will NOT be considered. Key Responsibilities Build and prioritize the global partner pipeline, with local depth in your region, choosing partners by fit with the program rather than by the volume they offer. Lead negotiations with Strategic Alliances teams at banks and financial groups, and guide them through their internal approvals (Risk, Legal, Product, Finance). Structure and negotiate term sheets, campaign terms and settlement mechanics together with our Legal and Finance teams. Shape the value proposition for external benefits (partner-funded) and internal benefits (inDrive-funded), and keep both coherent for the passenger. Champion product benefits internally: build the case with Product and other teams so that app features become part of the loyalty offer. Run the experimentation across all benefit types, from hypothesis to test design and readout, until we find the sweet spot of adoption. Work with Product and Fintech teams so every agreement can run on our native product and wallet. Define the partner offer catalog and the criteria for turning down offers that do not give passengers fair value. Track benefit and partner performance (adoption, redemptions, incrementality, return for both sides) and report it to leadership. Represent inDrive in front of partner executives across our markets. Skills, Knowledge & Expertise 6 to 10 years in partnerships, strategic alliances or business development, with at least 3 in loyalty, cashback, fintech, payments, super-apps or marketplaces. A track record negotiating co-funded campaigns or agreements with external funders such as banks, card issuers or large consumer brands. Experience working with Strategic Alliances teams at banks or financial groups and navigating their internal approval chain. Experience structuring deals with Legal and Finance: term sheets, campaign terms, settlements. Hands-on experience designing and running experiments on benefits or offers (A/B tests, pilots) and acting on the results. Comfort with data: you read redemption dashboards and understand incrementality and campaign ROI. Fluent Spanish and English. How you work You influence without authority, moving several internal teams and an external partner at once. You translate between worlds: you can explain our model to a bank and a bank's request to our Legal and Finance teams. You have the judgment to say no to volume that does not serve passengers, and the tact to keep the relationship. You are comfortable building from zero, with no closed playbook. You communicate clearly with executives and work autonomously through long negotiation cycles. You care about fair value for passengers, not only about the size of the funding. Nice to have Experience inside a bank, card issuer or fintech, or an existing network in one or more of inDrive's markets. Knowledge of banking and fintech ecosystems in emerging markets across Latin America, Asia or Africa. Experience with both funding models: partner prefunds the incentive, or the platform advances it and settles later. Background in ride-hailing, delivery or mobility. Having launched a partner program from scratch. Interest in purpose-driven initiatives. Location and team Scope: Global. You will build partnerships and benefits across inDrive's markets in Latin America, Asia, Africa and beyond. Location: Peru, Colombia or Mexico. We will prioritize candidates with a network in Peru or Colombia. Reports to: Global Director of Loyalty. Works with: Product, Fintech, Legal, Finance and the corporate Partnerships team, on a global, English-speaking team.

Location: Lima, Peru Workplace: hybrid inDrive is a global mobility platform built on fairness: passengers and drivers agree on the price together. We are building a Loyalty Program that rewards passengers for riding with us and gives them real value, not endless promotions. As Partnership Manager, Loyalty, you will own the benefits side of that program globally, across all of inDrive's markets. You will shape the value proposition across three types of benefits: external benefits co-funded by banks, financial groups and consumer brands; internal benefits funded by inDrive; and product benefits built into the app. You will bring partners on board and turn conversations into signed agreements that work in practice, and you will run experiments across all three until we find the mix that passengers actually adopt. You will be the first dedicated hire on this workstream, reporting directly to the Global Director of Loyalty. Disclaimer: CVs in Spanish will NOT be considered. Key Responsibilities Build and prioritize the global partner pipeline, with local depth in your region, choosing partners by fit with the program rather than by the volume they offer. Lead negotiations with Strategic Alliances teams at banks and financial groups, and guide them through their internal approvals (Risk, Legal, Product, Finance). Structure and negotiate term sheets, campaign terms and settlement mechanics together with our Legal and Finance teams. Shape the value proposition for external benefits (partner-funded) and internal benefits (inDrive-funded), and keep both coherent for the passenger. Champion product benefits internally: build the case with Product and other teams so that app features become part of the loyalty offer. Run the experimentation across all benefit types, from hypothesis to test design and readout, until we find the sweet spot of adoption. Work with Product and Fintech teams so every agreement can run on our native product and wallet. Define the partner offer catalog and the criteria for turning down offers that do not give passengers fair value. Track benefit and partner performance (adoption, redemptions, incrementality, return for both sides) and report it to leadership. Represent inDrive in front of partner executives across our markets. Skills, Knowledge & Expertise 6 to 10 years in partnerships, strategic alliances or business development, with at least 3 in loyalty, cashback, fintech, payments, super-apps or marketplaces. A track record negotiating co-funded campaigns or agreements with external funders such as banks, card issuers or large consumer brands. Experience working with Strategic Alliances teams at banks or financial groups and navigating their internal approval chain. Experience structuring deals with Legal and Finance: term sheets, campaign terms, settlements. Hands-on experience designing and running experiments on benefits or offers (A/B tests, pilots) and acting on the results. Comfort with data: you read redemption dashboards and understand incrementality and campaign ROI. Fluent Spanish and English. How you work You influence without authority, moving several internal teams and an external partner at once. You translate between worlds: you can explain our model to a bank and a bank's request to our Legal and Finance teams. You have the judgment to say no to volume that does not serve passengers, and the tact to keep the relationship. You are comfortable building from zero, with no closed playbook. You communicate clearly with executives and work autonomously through long negotiation cycles. You care about fair value for passengers, not only about the size of the funding. Nice to have Experience inside a bank, card issuer or fintech, or an existing network in one or more of inDrive's markets. Knowledge of banking and fintech ecosystems in emerging markets across Latin America, Asia or Africa. Experience with both funding models: partner prefunds the incentive, or the platform advances it and settles later. Background in ride-hailing, delivery or mobility. Having launched a partner program from scratch. Interest in purpose-driven initiatives. Location and team Scope: Global. You will build partnerships and benefits across inDrive's markets in Latin America, Asia, Africa and beyond. Location: Peru, Colombia or Mexico. We will prioritize candidates with a network in Peru or Colombia. Reports to: Global Director of Loyalty. Works with: Product, Fintech, Legal, Finance and the corporate Partnerships team, on a global, English-speaking team.

Location: Kuala Lumpur, Malaysia Workplace: hybrid We are looking for a Customer Support Specialist to deliver responsive, professional, and high-quality customer support. This role is key in ensuring customer issues are resolved efficiently while providing an excellent service experience across chat, email, and occasional outbound calls. Key Responsibilities Handle customer inquiries via live chat and email as primary channels, with occasional outbound calls for follow-ups and verification Diagnose, troubleshoot, and resolve customer issues accurately and efficiently Manage returns, exchanges, refunds, and customer complaints in line with company guidelines Maintain accurate and detailed records of customer interactions in the CRM system Provide timely updates to customers on case progress and resolution status Handle complex or unresolved cases by escalating them to the relevant internal teams Ensure proper escalation of issues for investigation and resolution Gather and escalate customer feedback to support continuous improvement Maintain high standards of professionalism, empathy, and service quality in all interactions Support the achievement of CSAT and other performance KPIs Able to work on site Skills, Knowledge and Expertise Minimum 1 year of experience in Customer Service, Technical Support, or Contact Center environment Minimum Diploma in any field Strong typing skills with high accuracy for real-time case handling Ability to multitask and manage 3 to 5 live chat conversations simultaneously Comfortable working in a fast-paced environment with frequent updates and changes Strong communication skills, both written and verbal Good problem-solving and troubleshooting abilities Experience using CRM systems or support tools is an advantage Strong sense of accountability, ownership, and customer focus Reliable with strong attendance and punctuality record Flexibility to be assigned to support different regions on an ad hoc basis Languages: Bahasa( Indonesian), Malay and English are needed. Why join us Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Tbilisi, Georgia Workplace: hybrid We are looking for a Senior Mobile Advertising Account Manager to develop relationships with key advertising platforms, agencies, and resellers and help improve the efficiency and scalability of inDrive’s digital acquisition channels. The role connects regional Marketing Managers with external partners, including Xiaomi, Moloco, AppLovin, Apple Ads, agencies, and resellers. The ideal candidate combines performance marketing expertise with strong partnership, negotiation, and stakeholder management skills. Key Responsibilities Own and develop relationships with key advertising platforms, agencies, and resellers. Work closely with regional Marketing Managers to understand their acquisition needs and identify relevant solutions and opportunities. Translate regional business needs into actionable initiatives for external partners. Negotiate commercial terms, incentives, test budgets, service levels, and other partnership conditions. Identify opportunities to improve channel efficiency, scalability, and overall marketing performance. Initiate and coordinate tests of new traffic sources, products, inventory, and platform capabilities. Evaluate partner performance and recommend the optimal setup across direct, agency, and reseller buying models. Share platform expertise, best practices, and successful cases across regions. Qualifications 5+ years of experience in performance marketing, mobile user acquisition, digital partnerships, media buying, or agency management. Strong understanding of mobile performance marketing and the in-app advertising ecosystem. Experience working with advertising agencies and/or resellers. Experience working directly with advertising platforms or traffic sources is highly desirable. Strong understanding of performance metrics such as CPA/CAC, CPI, ROAS, LTV, and retention. Proven commercial negotiation and partner management experience. Strong internal stakeholder management skills and ability to work with multiple regional teams. Analytical mindset and ability to connect partnership opportunities with measurable marketing results. Fluent English. Nice to have: Hands-on experience buying and optimizing in-app traffic. Experience with Moloco, AppLovin, Apple Ads, Xiaomi, or similar platforms. Experience managing both direct and agency/reseller buying models. Understanding of mobile attribution, MMPs, SKAN, and incrementality. Experience launching and scaling new acquisition channels across multiple markets. Key Skills Mobile Performance Marketing Strategic Partnership Management Commercial Negotiation Internal Stakeholder Management Analytical & Business Thinking Consultative Approach Cross-functional Collaboration Prioritization & Project Management Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Lima, Peru Workplace: hybrid To be added Key Responsibilities Interacting with customers through phone calls and emails, providing explanations Resolving complaints and ensuring a high level of service. High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents. Processing incoming requests from users in the admin. Panel data collection for incident analysis Provide suggestions for improving the quality of incident resolution and their reduction. Skills, Knowledge and Expertise High stress resistance. Ability to take Initiative. Ability to work with a large amount complex information. Ability to remain calm and make decisions under pressure, especially during high stress incidents. Teamwork & collaboration with colleagues. Experience in handling accidental cases would be a plus. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Bogotá, Colombia Workplace: hybrid inDrive is a global mobility platform built on fairness: passengers and drivers agree on the price together. We are building a Loyalty Program that rewards passengers for riding with us and gives them real value, not endless promotions. As Partnership Manager, Loyalty, you will own the benefits side of that program globally, across all of inDrive's markets. You will shape the value proposition across three types of benefits: external benefits co-funded by banks, financial groups and consumer brands; internal benefits funded by inDrive; and product benefits built into the app. You will bring partners on board and turn conversations into signed agreements that work in practice, and you will run experiments across all three until we find the mix that passengers actually adopt. You will be the first dedicated hire on this workstream, reporting directly to the Global Director of Loyalty. Disclaimer: CVs in Spanish will NOT be considered. Key Responsibilities Build and prioritize the global partner pipeline, with local depth in your region, choosing partners by fit with the program rather than by the volume they offer. Lead negotiations with Strategic Alliances teams at banks and financial groups, and guide them through their internal approvals (Risk, Legal, Product, Finance). Structure and negotiate term sheets, campaign terms and settlement mechanics together with our Legal and Finance teams. Shape the value proposition for external benefits (partner-funded) and internal benefits (inDrive-funded), and keep both coherent for the passenger. Champion product benefits internally: build the case with Product and other teams so that app features become part of the loyalty offer. Run the experimentation across all benefit types, from hypothesis to test design and readout, until we find the sweet spot of adoption. Work with Product and Fintech teams so every agreement can run on our native product and wallet. Define the partner offer catalog and the criteria for turning down offers that do not give passengers fair value. Track benefit and partner performance (adoption, redemptions, incrementality, return for both sides) and report it to leadership. Represent inDrive in front of partner executives across our markets. Skills, Knowledge & Expertise 6 to 10 years in partnerships, strategic alliances or business development, with at least 3 in loyalty, cashback, fintech, payments, super-apps or marketplaces. A track record negotiating co-funded campaigns or agreements with external funders such as banks, card issuers or large consumer brands. Experience working with Strategic Alliances teams at banks or financial groups and navigating their internal approval chain. Experience structuring deals with Legal and Finance: term sheets, campaign terms, settlements. Hands-on experience designing and running experiments on benefits or offers (A/B tests, pilots) and acting on the results. Comfort with data: you read redemption dashboards and understand incrementality and campaign ROI. Fluent Spanish and English. How you work You influence without authority, moving several internal teams and an external partner at once. You translate between worlds: you can explain our model to a bank and a bank's request to our Legal and Finance teams. You have the judgment to say no to volume that does not serve passengers, and the tact to keep the relationship. You are comfortable building from zero, with no closed playbook. You communicate clearly with executives and work autonomously through long negotiation cycles. You care about fair value for passengers, not only about the size of the funding. Nice to have Experience inside a bank, card issuer or fintech, or an existing network in one or more of inDrive's markets. Knowledge of banking and fintech ecosystems in emerging markets across Latin America, Asia or Africa. Experience with both funding models: partner prefunds the incentive, or the platform advances it and settles later. Background in ride-hailing, delivery or mobility. Having launched a partner program from scratch. Interest in purpose-driven initiatives. Location and team Scope: Global. You will build partnerships and benefits across inDrive's markets in Latin America, Asia, Africa and beyond. Location: Peru, Colombia or Mexico. We will prioritize candidates with a network in Peru or Colombia. Reports to: Global Director of Loyalty. Works with: Product, Fintech, Legal, Finance and the corporate Partnerships team, on a global, English-speaking team.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Strategy & Operations Manager to act as an independent execution and problem-solving partner to the business leadership team. This is not a traditional PMO role. The mandate is broader: create transparency, challenge performance, solve cross-functional problems, and make sure our most important initiatives actually get delivered. You will work horizontally across Product, Operations, Commercial, Finance, Legal, and other functions, with visibility across the full portfolio of strategic initiatives. Your job is simple to describe but difficult to execute: know what matters, know what is happening, identify what is not working, and drive it to resolution. Key Responsibilities 1. Own strategic execution Maintain an end-to-end view of the business's most critical initiatives and their performance. Translate strategic priorities into clear projects, milestones, owners, KPIs, and deadlines. Drive high-priority projects directly when dedicated ownership is missing or additional execution power is required. Ensure commitments turn into measurable outcomes-not just meetings, updates, and presentations. Step into stalled or ambiguous initiatives and drive them back to execution. 2. Act as an independent performance partner Build a fact-based view of whether projects, teams, and initiatives are delivering against expectations. Challenge assumptions, timelines, priorities, and reported progress when necessary. Identify gaps between reported status and actual business impact. Diagnose underperformance and distinguish between strategy, execution, ownership, resource, and capability problems. Escalate material risks early and ensure corrective actions are defined and executed. 3. Solve cross-functional problems Step into the "messy middle" between functions where ownership is unclear and execution gets stuck. Structure ambiguous problems quickly and turn them into actionable decisions. Align Product, Operations, Finance, Legal, Commercial, and other stakeholders around a single execution path. Identify blockers, resolve dependencies, and drive decisions with pace. Act as a neutral partner focused on the overall business outcome rather than the interests of an individual function. 4. Build execution discipline Establish a lightweight but rigorous operating rhythm for strategic initiatives. Create a single source of truth for priorities, status, decisions, risks, and dependencies. Ensure every critical initiative has clear ownership, measurable outcomes, and transparent progress. Run project and portfolio reviews focused on decisions and actions rather than status reporting. Continuously improve how the organisation manages projects and executes strategic priorities. 5. Support strategic decision-making Turn complex operational and performance data into clear management insights. Build business cases and conduct quantitative and qualitative analysis for major strategic decisions. Evaluate new opportunities, growth bets, and operating-model improvements. Prepare concise, decision-oriented materials for senior leadership. Connect strategy with execution: understand not only what we should do, but whether and how the organisation can actually deliver it. What success looks like Success in this role is not measured by the number of projects tracked or meetings facilitated. It is measured by: Transparency - leadership always knows the real status of critical priorities. Accountability - every important outcome has an owner, deadline, and measurable result. Speed - blockers and unresolved decisions do not remain unresolved for weeks. Execution quality - strategic initiatives move from discussion to implementation. Business impact - the portfolio delivers measurable improvements in growth, efficiency, quality, or scalability. Qualifications You should be: Extremely structured and comfortable bringing order to ambiguity. Strong in project and program management, with the ability to lead multiple critical initiatives simultaneously. Highly analytical and able to independently challenge numbers, assumptions, and conclusions. Comfortable working directly with senior leaders and holding stakeholders accountable. Able to influence without formal authority. Pragmatic and execution-oriented-you naturally move from discussion to decision to action. Comfortable entering unfamiliar areas, learning quickly, and solving problems independently. Strong at communicating complex topics simply and concisely. Naturally curious and persistent: when something does not make sense, you keep digging until it does. The ideal candidate does not simply track the business. They help the business execute better. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 75 600 EUR gross Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid Delivery Hub is one of inDrive’s business units responsible for building and scaling the delivery product, which is rapidly expanding into new markets and adopting an AI-first approach to engineering processes. We are looking for a Tech Lead who will combine hands-on engineering with leadership responsibilities: owning team delivery and execution, defining technical direction and ensuring solution quality, as well as supporting engineers’ growth through feedback, mentoring, and regular 1:1s under the guidance of an Engineering Manager. Key Responsibilities Translate business needs into a technical strategy with measurable outcomes. Ensure alignment with the global company strategy. Identify and propose architectural and technical improvements across the product and platform, using data and trade-off analysis. Advocate, present, and defend technical solutions at the organizational level in collaboration with various stakeholders (Product, Data, Security, SRE, etc.). Participate in reviewing product & technical strategies as a subject-matter expert. Lead the process of technical research and implementation to create or improve services and systems. Write clean, effective, and maintainable code based on company standards. Participate in improving company-wide code and review standards. Take ownership of and improve the Android development lifecycle. Help engineers grow and increase their productivity. Create effective processes for knowledge sharing and collaborative work. Increase the re-use of best practices across teams. Lead task decomposition; mentor engineers and contribute to engineering guidelines. Skills, Knowledge and Expertise 6+ years of commercial Android development; expert in Kotlin and modern Android APIs. Hands-on experience with Retrofit/OkHttp, Coroutines/Flow (plus RxJava for legacy), Jetpack (Compose, WorkManager), Google Maps, FCM, and Gradle. Proven experience with CI/CD (GitHub Actions/GitLab CI), feature flags, and large-scale A/B experimentation. Strong grasp of offline storage, concurrency, performance tuning, and network debugging. Practical expertise in Clean Architecture and mainstream patterns (MVI/MVVM/MVP) applied in production. Deep understanding of client-server interaction and how to make it efficient. Knowledge of specific features and limitations for various use cases. Proven record of mentoring and technical leadership, shaping processes, and raising engineering quality across teams. Strong grasp of backend-service principles, API design, networking, concurrency, and performance optimization. Experience setting up telemetry, dashboards, and automated alerts for production systems; risk assessment and mitigation. Exceptional communication, strategic thinking, and influence; able to drive alignment across multiple teams. AI-first mindset and readiness to adopt AI tools in engineering processes. Real backend development experience is a strong plus. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid Our AI Customer Support and Safety team is working on many areas including Computer Vision, NLP, RL etc, bringing business value to our products and improving the lives of our customers. Now we are aiming to strengthen several streams and looking for an experienced middle Machine Learning Engineer , who will help us in our journey. The primary focus for this position will be automation of the driver verification process, for which experience in computer vision is essential. Key Responsibilities Develop, deploy, and maintain machine learning models and systems Conduct in-depth data analysis, preparation, and processing Contribute to the design of ML systems, focusing on data-related aspects like annotation and processing Follow established security guidelines and identify potential risks Collaborate with peers to review and ensure designs are effective, flexible, and reusable Solve issues and provide feedback for engineering design and delivery processes Ensure that features are deployed according to requirements and operate without unintended side effects Create and maintain comprehensive documentation for models and processes Monitor and support deployed solutions to ensure they meet performance expectations Actively seek out information and internal solutions to ensure reusability and adoption of common technologies Our expectations 3+ years of experience in the Field. Previous software engineering experience is preferrable Strong proficiency in Python and its common data processing frameworks (e.g., for streaming, batch, and asynchronous data). Strong foundational knowledge in classical machine learning, deep learning, and advanced mathematics. Familiarity with MLOps principles and experience using MLOps tools for managing the ML model lifecycle. Experience with backend systems and infrastructure, and a willingness to learn new technologies (like Golang) for integration purposes. The ability to design solutions using common design patterns and various design tools. Experience in experiment design and the ability to validate the credibility of information from various sources. A solid understanding of the business value of delivered features. Strong problem-solving skills, with an emphasis on using technical facts and reasoning. Excellent communication and collaboration skills, including active listening and the ability to build consensus. A strong drive for continuous self-development and a collaborative mindset for contributing to communities. Ability to balance quality and speed depending on the case, and justify your decision Ability to explain the background and consequences of your technical decisions to non-technical stakeholders, including product and business managers English communication skills Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We're looking for a Senior FP&A Specialist to act as a finance partner to our business units and support decision-making across the company. In this role, you'll work directly with department heads on their budgets, projects and performance. You'll consolidate the company budget from department inputs, manage the monthly forecasting process, build long-term financial models with a five-year horizon, and calculate the economics and KPIs of department projects. You'll also track variances between plan and actuals, prepare management reports and presentations on financial performance, and participate in the automation of the planning process. Key Responsibilities Act as the finance business partner for a group of departments across the full cycle of their initiatives — from early idea, to budget approval, to post-launch review Join department planning discussions and business reviews as the finance voice in the room, and translate their roadmaps and operational plans into financial outcomes Challenge business assumptions and cost drivers, and propose alternatives when the numbers do not support the plan Give departments the financial context and trade-off analysis they need to prioritize between competing initiatives Own the annual budget for your departments: collect and challenge department inputs, consolidate them into the company budget, and ensure the data is accurate and complete Run the monthly forecasting process: update the outlook for actuals and flag deltas to the full-year plan early Build and maintain long-term financial models with a five-year forecast horizon, including scenario and sensitivity analysis Prepare business cases for department projects — unit economics, ROI, payback and break-even Define and calculate the financial KPIs of department projects, and track delivered performance against the original business case Explain variances between plan and actuals in business terms, and what they mean for the full year Prepare management reporting and financial performance presentations for leadership reviews, and own the numbers in them Reconcile financial data across sources for consistency and accuracy Automate the budgeting process and build self-serve reporting so departments can track their own budgets between planning cycles Skills, Knowledge & Expertise Bachelor's degree in Finance, Economics, Accounting, or related field Proven experience as an FP&A Specialist, Finance Business Partner, or in a similar role, including direct partnering with non-finance departments and not only preparing reports Strong understanding of budgeting, financial forecasting, and variance analysis Experience building long-term financial models and project business cases, and confident use of financial modeling and reporting tools Excellent analytical skills and attention to detail Proactive approach: you identify issues early and come with proposed solutions Ability to hold a position in a discussion with a non-finance stakeholder and support it with analysis Experience using AI tools to build reports and dashboards and to increase personal productivity Experience with budgeting software and ERP systems is a plus; hands-on experience with Workday Adaptive Planning is a strong advantage Strong organizational and time management skills Proficiency in Microsoft Office, particularly Excel and PowerPoint (Google Sheets, Google Presentation) Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 48 300 EUR gross Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We’re looking for an Internal Investigations Manager to join our team and take the lead on fraud investigations across our business. You’ll run investigations end to end — from gathering evidence and interviewing witnesses to analysing what happened and presenting your findings. You’ll also look beyond individual cases to spot patterns, uncover control gaps, and help make our processes stronger. If you’re naturally curious, highly objective, comfortable handling sensitive information, and not afraid to ask the uncomfortable questions — we’d love to hear from you. Key Responsibilities Manage end-to-end fraud investigations across countries, ensuring timely closure Gather, preserve, and document digital and operational evidence in line with chain-of-custody best practices Conduct structured interviews (in-person or video) with whistleblowers, witnesses, and internal stakeholders. Prepare clear, well-structured investigation reports and case summaries for internal stakeholders Identify control gaps or process weaknesses through investigations and recommend remediation actions Identify systemic fraud patterns and conduct root cause analysis on recurring case types, translating findings into actionable recommendation Monitor implementation of controls across business units Participate in cross-team collaboration and knowledge-sharing sessions Contribute to the development and continuous improvement of investigation procedures, templates, and methodologies — including responsible use of AI for efficiency Skills, Knowledge & Expertise Bachelor’s degree. 7+ years of investigation experience , including independently managing investigations end to end, from intake through evidence collection, interviews, analysis, and formal reporting. Professional proficiency in Russian and English — mandatory. Strong skills in evidence handling and chain of custody, structured interviewing and statement-taking, OSINT, link analysis and relationship mapping . Experience with NUIX, Relativity, digital evidence handling, and data analytics . Big 4 experience is preferred. Certified Fraud Examiner (CFE) certification — nice to have. Strong analytical and structured thinking skills, with the ability to make sense of complex, incomplete, or contradictory information. High standards of integrity, objectivity, discretion, and confidentiality . Strong emotional intelligence and communication skills , with the ability to handle sensitive interviews and communicate difficult findings to senior stakeholders. Professional courage and attention to detail , with the ability to stand behind conclusions under pressure. A drive to go beyond individual investigations by identifying systemic fraud patterns, control gaps, and root causes , and turning findings into actionable improvements. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 58 000 EUR gross Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid We are looking for a Senior Mobile Advertising Account Manager to develop relationships with key advertising platforms, agencies, and resellers and help improve the efficiency and scalability of inDrive’s digital acquisition channels. The role connects regional Marketing Managers with external partners, including Xiaomi, Moloco, AppLovin, Apple Ads, agencies, and resellers. The ideal candidate combines performance marketing expertise with strong partnership, negotiation, and stakeholder management skills. Key Responsibilities Own and develop relationships with key advertising platforms, agencies, and resellers. Work closely with regional Marketing Managers to understand their acquisition needs and identify relevant solutions and opportunities. Translate regional business needs into actionable initiatives for external partners. Negotiate commercial terms, incentives, test budgets, service levels, and other partnership conditions. Identify opportunities to improve channel efficiency, scalability, and overall marketing performance. Initiate and coordinate tests of new traffic sources, products, inventory, and platform capabilities. Evaluate partner performance and recommend the optimal setup across direct, agency, and reseller buying models. Share platform expertise, best practices, and successful cases across regions. Qualifications 5+ years of experience in performance marketing, mobile user acquisition, digital partnerships, media buying, or agency management. Strong understanding of mobile performance marketing and the in-app advertising ecosystem. Experience working with advertising agencies and/or resellers. Experience working directly with advertising platforms or traffic sources is highly desirable. Strong understanding of performance metrics such as CPA/CAC, CPI, ROAS, LTV, and retention. Proven commercial negotiation and partner management experience. Strong internal stakeholder management skills and ability to work with multiple regional teams. Analytical mindset and ability to connect partnership opportunities with measurable marketing results. Fluent English. Nice to have: Hands-on experience buying and optimizing in-app traffic. Experience with Moloco, AppLovin, Apple Ads, Xiaomi, or similar platforms. Experience managing both direct and agency/reseller buying models. Understanding of mobile attribution, MMPs, SKAN, and incrementality. Experience launching and scaling new acquisition channels across multiple markets. Key Skills Mobile Performance Marketing Strategic Partnership Management Commercial Negotiation Internal Stakeholder Management Analytical & Business Thinking Consultative Approach Cross-functional Collaboration Prioritization & Project Management Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Staff Product Manager to shape this product from an early stage and lead it through validation, launch and international scale. We are building a new product that enables people across inDrive’s global user base to earn additional income by completing tasks that generate high-quality training data for AI. Following a successful pilot, we are moving from a partner-led solution towards our own scalable platform. It will connect demand from AI companies with distributed data collection and labelling, covering the full journey from buyer requirements and task design to contributor payouts, quality assurance and dataset delivery. Key Responsibilities Own the end-to-end product strategy, roadmap and outcomes for the Data Tasks platform. Translate data buyer requirements into scalable collection, annotation and quality-control workflows. Design the full product journey across both sides of the platform: enterprise buyers and task contributors. Build capabilities for task creation and distribution, contributor onboarding, payouts, data submission, validation, labelling and dataset delivery. Define the right balance between building internal capabilities, using external platforms and working with specialised partners. Establish product metrics across demand, supply, data quality, unit economics and contributor experience. Run discovery and experiments to improve acquisition, activation, task completion, retention and payout experience. Work closely with Commercial, Engineering, Data, Operations, Legal, Privacy, Information Security and market teams. Ensure the platform can support multiple data types, including audio, text, images, video and multimodal data, across different countries and use cases. Skills, Knowledge and Expertise Significant product management experience, including ownership of complex products at Staff, Principal or equivalent level. Proven experience building and scaling a new product or platform from an early stage. Strong systems thinking and the ability to design end-to-end products involving multiple users, workflows and operational processes. Experience with B2B platforms, marketplaces, crowdsourcing, data products, AI/ML infrastructure or workflow products. Strong commercial judgement and the ability to connect customer needs, product decisions and unit economics. Ability to work with enterprise customers and translate technical or specialised requirements into scalable product solutions. Strong analytical skills and experience defining metrics, running experiments and making decisions under uncertainty. Ability to operate independently, bring clarity to ambiguity and influence senior stakeholders without relying on formal authority Fluent English and clear written and verbal communication skills. Nice to have Experience with AI training data, data collection, annotation, model evaluation or quality-assurance systems. Experience building two-sided marketplaces or products involving distributed contributor networks. Experience launching products across emerging markets and adapting them to local payment, legal and operational constraints. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 90 700 EUR gross. Final benefits may vary depending on the location.