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Location: Yerevan, Armenia Description The Product Innovation & Research Analyst is responsible for deep-diving into the iGaming product ecosystem — evaluating competitor features, identifying innovation opportunities, and translating market insights into structured product intelligence that drives Digitain's roadmap and competitive positioning. This role sits at the crossroads of product thinking and competitive intelligence. You will work closely with Digitain's cross-functional product teams — Platform, Sportsbook, Live Casino, Relum, and Paydrom — to evaluate what competitors are building, what operators need, and where the greatest opportunities for differentiation lie. Responsibilities Conduct deep-dive product research across the iGaming ecosystem: platforms, aggregators, sportsbooks, live casino providers, virtual sports, and payment solutions Analyze product innovations, features, and technologies identified through both independent research and insights from the Market Intelligence Expert Identify product features and capabilities with proven or potential business impact: revenue uplift, player engagement, retention, or market differentiation Initiate proposals for new product sets or market-specific solutions when research identifies them as critical to competitive success or regional growth Evaluate potential impact, scalability, and strategic value of identified features — including quantitative assessments of revenue growth, user engagement, technical complexity, and time-to-market Conduct market- and region-specific product gap analyses, including local player preferences, regulatory requirements, and localization complexity assessments Assess Digitain's platform readiness for localization in specific countries; prepare initial resource estimations to support full market entry Identify and document operator pain points via social media, conference content, podcasts, and industry news; translate findings into structured insights for the Sales team Collaborate with cross-functional product teams to validate research, gather expert input, and present detailed analyses Track adoption and performance of competitor product features post-launch to validate impact assumptions and refine future recommendations Prepare comprehensive documentation of research outcomes to support BRD, PRD, and strategic planning processes Stay current on emerging product and technology trends (AI personalization, gamification, new betting formats, alternative payments) and proactively surface high-potential opportunities Requirements Bachelor's degree in Business, Economics, Marketing, Computer Science, or a related field 3+ years of experience in product research, product management, business analysis, or competitive intelligence — ideally within iGaming (platforms, sportsbook, live casino, payments); experience in fintech, SaaS, or gaming related industries also considered Demonstrated experience conducting deep-dive product research and translating findings into structured, actionable recommendations Strong analytical skills, with the ability to assess product features for scalability, technical complexity, and time-to-market Experience evaluating product features for business impact (revenue, engagement, retention) and presenting findings to cross-functional stakeholders Familiarity with the iGaming product landscape: platforms, aggregators, sportsbook providers, live casino, virtual sports, and payment solutions Excellent research skills, with the ability to source and analyze insights from conferences, podcasts, social media, industry news, and direct product testing Ability to prepare clear documentation to support BRD/PRD and strategic planning processes Ability to work closely with cross-functional product teams to validate research and gather expert input Ability to proactively propose and advocate for new product ideas and market-specific solutions based on research findings Fluent English (written and spoken); additional languages are a plus

Location: Yerevan, Armenia Description As a key member of our growing research team, the Market Intelligence Expert serves as the company's eyes and ears across the global iGaming landscape. This role is responsible for tracking industry movements, competitive dynamics, regulatory shifts, and market-level signals that inform Digitain's strategic direction across Sales and Product functions. The Market Intelligence Expert occupies a critical position at the intersection of research and strategy. You will be responsible for monitoring and synthesizing information across competitors, emerging markets, regulatory bodies, and industry events — transforming raw intelligence into actionable insights that power Digitain's commercial and product teams. Responsibilities Monitor and analyze emerging trends in the iGaming industry — including regulatory changes, technological advancements, market shifts, and upcoming innovations Track major players in the iGaming ecosystem by reviewing quarterly and annual reports, financial performance, revenue growth, and strategic announcements Evaluate sales and market growth by region, assessing key growth indicators, player acquisition trends, and penetration in both regulated and emerging markets Research product developments across the iGaming industry, including new tools, features, and integrations, and their potential market impact Assess operational network expansion — tracking growth in B2C operator networks and B2B partnerships, including platform adoption rates Monitor industry activity across public sources, including websites, conferences, press releases, and social media Identify early signals of market expansion across the industry Conduct competitive analyses of key iGaming players, including performance benchmarking and threat/opportunity identification Prepare and deliver high-quality research outputs: detailed reports, trend summaries, competitive landscapes, and presentations for internal stakeholders Source and validate data from industry reports, financial filings, news platforms, conferences, and proprietary tools Collaborate with team members to translate research findings into strategic recommendations and contribute to BRD/PRD preparation Proactively anticipate industry shifts (e.g., new regulations in Latin America, Asia, Africa) and alert relevant teams to emerging risks or opportunities Requirements Bachelor's or Master's degree in Business, Economics, Marketing, Finance, or a related field 5+ years of experience in market research, competitive intelligence, business analysis, or strategic research, with a strong preference for candidates from iGaming, fintech and e-commerce Proven track record of owning market intelligence or competitive analysis functions and reporting insights as market conditions change Deep, demonstrable knowledge of the global iGaming ecosystem: sportsbook and casino platforms, B2B/B2C business models, payment solutions, and regulatory frameworks across key regions is preferable Experience analyzing financial/annual reports, investor disclosures, industry publications and market data to assess and validate competitor performance and strategic direction. Strong strategic and critical thinking skills — able to identify and connect non obvious signals (regulatory shifts, hiring trends, product launches, social/media activity) into them into early-warning insights Ability to turn complex research into clear, decision-ready reports and presentations for stakeholders and leadership Experience with competitive intelligence platforms (e.g., Similarweb, H2gc, LinkedIn Talent Insights) is a strong plus Ability to work autonomously and take full ownership of the market intelligence function, setting priorities with minimal oversight Strong stakeholder management skills — able to balance competing requests from Sales and Product teams and prioritize based on strategic impact Proven ability to manage multiple concurrent research streams under tight timelines in a fast-moving, competitive industry Fluency in English (written and spoken); additional languages (Russian, Spanish, Portuguese) are a plus

Location: Nisku, Alberta Financial Analyst II Full-time, Permanent Nisku, AB Work with people who treat you like friends. Imagine an office where everyone is watching out for you because they know you’re watching out for them. Our company sees construction as a team sport, so we care about each other as a team. That level of caring filters through investments in local community groups and charities because we also care about the communities we work in. Michels Canada empowers your personal and professional growth, equipping you with the tools and support needed to create impactful solutions that shape a better future for others. About us Michels Canada is a nationally recognized general contractor specializing in energy, infrastructure, and construction. Headquartered in Nisku, Alberta, we also operate offices in British Columbia and Ontario. We are part of the Michels Family of Companies. The Michels Family of Companies is a privately owned, global construction organization with operations across North America, Australia, Singapore, and Germany, headquartered in Brownsville, Wisconsin, USA. Description The Financial Analyst supports Michels Canada operations by delivering financial reporting, forecasting, budgeting, and performance analysis that drive informed business decisions. This role partners closely with Operations, Project Controls, Finance, and other business stakeholders to support project performance, monitor key financial metrics, and provide actionable insights that contribute to operational success. The ideal candidate is highly analytical, detail-oriented, and comfortable working in a fast-paced, project-based environment. Responsibilities: Maintain and promote a strong safety culture for all employees, vendors, and customers. Follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Prepare and maintain financial and operational reporting that supports informed business decision-making. Analyze financial and operational performance metrics, identify trends, and provide recommendations to improve business performance. Support budgeting, forecasting, long-range planning, and variance analysis activities across operations and projects. Partner with Operations, Project Controls, and other stakeholders to support project financial performance and reporting. Assist with project accounting activities, including job setup, journal entries, accruals, billings, and financial analysis. Monitor project performance through analysis of revenue, costs, gross margin, backlog, cash flow, and cost-to-complete forecasts. Analyze working capital performance, including accounts receivable, collections, billings, and project cash flow forecasts. Collaborate with cross-functional teams to identify process improvements, reporting enhancements, and operational efficiencies. Support ERP, reporting, and finance transformation initiatives that improve data quality, automation, and business performance. Perform other duties as assigned. Requirements: Bachelor's degree in Accounting, Finance, Commerce, or a related discipline. 3-6 years of experience in financial planning and analysis (FP&A), operational finance, project finance, accounting, or a related field, or an equivalent combination of education and experience. Advanced proficiency with Microsoft Excel, including financial modelling, forecasting, reporting, and data analysis. Experience working with ERP systems and reporting tools such as Power BI, SAP, Tableau, or similar platforms. Strong understanding of budgeting, forecasting, financial reporting, variance analysis, and performance measurement. Experience supporting project-based operations and project financial management, including work-in-progress (WIP) reporting, estimate-at-completion (EAC) forecasting, cost-to-complete analysis, and cash flow forecasting. Strong analytical, critical-thinking, and problem-solving skills with the ability to translate financial and operational data into meaningful business insights. Excellent communication and interpersonal skills with the ability to build effective working relationships across Finance, Operations, Project Controls, and other business functions. Ability to manage multiple priorities and work effectively in a fast-paced, project-based environment. Experience in construction, infrastructure, energy, industrial, or other project-based industries will be considered an asset. CPA designation, or progress toward obtaining a CPA designation, will be considered an asset. Benefits We offer competitive total compensation, meaningful and challenging work, and an engaging and collaborative environment. For more information on our company, please visit our website at www.michelscanada.com . We thank all applicants for their interest; however, only those under consideration will be contacted. For other opportunities at Michels Canada, join us at https://www.michelscanada.com/jobs/apply/ . It is our commitment to create a diverse workforce and an inclusive culture. We are proud to be an equal opportunity employer. All applicants will be considered for employment regardless their race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable laws, regulations, or ordinances. If you need assistance and /or a reasonable accommodation due to a disability during the application or the recruitment process, please send us an email to: careers@michelscanada.com . No recruitment agencies, please! **Please be aware! ** It has come to Michels Canada attention that job seekers have received false employment offers from individuals or organizations posing as Michels Canada. Please keep in mind these important tips: Michels Canada does not require payment from anyone seeking employment at any time during the recruitment and/or selection process. All recruitment email correspondence comes from email addresses displaying the correct spelling of our company name: @michelscanada.com or @michels.us. Formal offers of employment are only made once the recruitment and selection process are complete. Personal and banking information is NOT collected until you have been personally onboarded by our HR team. We do not extend any formal offers of employment or execute employment agreements through text messaging, social media, job posting websites or social chat platforms. We take this matter seriously and are continuously working with the appropriate authorities. Please remain aware of this matter, report any suspicious outreach to your local authorities, and email any concerns to hrcompliance@michelscanada.com . Please note: resumes sent to this email will not be considered; please apply directly to our current career opportunities at https://www.michelscanada.com/jobs/apply . #Canada AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Seattle, WA Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ THE ROLE We're building AI-native development practices into how this team works at a foundational level. That means infrastructure design needs to account for a new kind of collaborator: AI agents that generate, deploy, and operate software. The Staff Infrastructure Engineer on this team will keep systems running, define what safe, observable, AI-assisted infrastructure operations look like in practice, and set the standard for how the broader engineering organization follows. _______________________________________________________________________ WHAT YOU'LL WORK ON The Billing Platform Engineering team owns the systems that make Docker's commercial model real. You'll work on problems like: - How do we design infrastructure that makes AI-generated deployments safe to ship and easy to roll back? - How do we instrument billing systems so that failures — billing miscalculations, entitlement gaps, payment errors — are detected immediately and unambiguously? - How do we build infrastructure that scales with usage-based billing workloads without manual intervention? - How do we make the developer experience on this team faster and more reliable — local environments, CI/CD pipelines, deployment tooling? _______________________________________________________________________ RESPONSIBILITIES - Own and evolve the infrastructure supporting Billing Platform services: compute, storage, networking, CI/CD, and observability - Design and maintain IaC (Terraform) for billing system infrastructure on AWS; set module patterns and standards for the team - Build and own observability systems — metrics, logging, alerting — with a focus on billing accuracy and payment reliability - Define deployment patterns and runbooks that work well in an AI-agent-assisted development workflow: clear rollback procedures, safe promotion gates, automated validation - Partner with software engineers on service design — bringing infrastructure constraints and operational requirements into the conversation before code is written - Identify systemic risks and drive improvements that span team or organizational boundaries - Lead incident response for billing system issues. This role may require participation in an on-call rotation to provide support outside of standard business hours, including evenings, weekends, and holidays, as needed. - Mentor engineers across the team; your technical judgment should raise the floor for everyone. _______________________________________________________________________ QUALIFICATIONS - 8+ years in platform, infrastructure, or SRE roles supporting production SaaS systems at scale - Deep AWS expertise: ECS or EKS, RDS (Postgres preferred), networking, IAM, cost management — you've operated these systems under real load and real incidents - Expert-level Terraform; you've designed reusable module patterns and set standards others follow - Experience building and owning observability stacks (Datadog, Grafana, or similar) at an organizational level — not just using them - Strong familiarity with CI/CD systems — Jenkins, GitHub Actions, or equivalent — including pipeline design and developer experience ownership - Kubernetes at an operational and architectural level - A track record of identifying systemic risks and driving improvements that span team or organizational boundaries - Security-first mindset: threat modeling, blast radius analysis, least-privilege by default, audit trails as a design requirement - Strong written English; at Staff level, written communication is how you scale your influence across teams - Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience WHAT SETS YOU APART You don't wait for problems to be handed to you — you find them, frame them, and drive the solution. You've operated at a scope where your decisions affected multiple teams or systems, and you know how to build consensus and move work forward without direct authority. You've thought seriously about what infrastructure needs to look like when AI agents are generating and shipping code — safe deployment patterns, strong observability, clean rollback — and you want to help define that standard here. Experience with billing, payments, or financial systems infrastructure is a meaningful plus. _______________________________________________________________________ WHAT TO EXPECT FIRST 30 DAYS You will ship code in your first week. We run an agent-first development workflow — infrastructure changes start with a plan, specifications are written before generation, and every change is reviewed before it merges — and onboarding is no exception. You will get hands-on with the infrastructure supporting Billing Platform services early, shadow on-call, and build a clear picture of the system before you start making bigger changes. By the end of 30 days you will have shipped real work and know where the most important problems are. FIRST 90 DAYS You will have taken ownership of one or more infrastructure components and delivered an improvement from design to production with measurable impact. You will be an active participant in deployment and reliability discussions, bringing infrastructure constraints and operational requirements into the conversation early — before code is written. You will be a full participant in the on-call rotation and have begun shaping the team's technical direction. ONE YEAR OUTLOOK You will be the team's trusted authority on billing infrastructure. You will have driven meaningful improvements to observability, deployment safety, or platform reliability — and your work will be directly visible in the resilience and correctness of systems that handle real financial transactions for millions of Docker users. You will have helped define what AI-agent-assisted infrastructure operations look like done right, and that standard will be visible beyond this team. Visa sponsorship: Docker considers visa sponsorship on a case-by-case basis based on business needs. _______________________________________________________________________   COMPENSATION & EQUITY All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location. United States: $170,350 – $275,550 base ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: Nisku, Alberta Accounting Manager Full-time Permanent Nisku, AB Work with people who treat you like friends. Imagine an office where everyone is watching out for you because they know you’re watching out for them. Our company sees construction as a team sport, so we care about each other as a team. That level of caring filters through investments in local community groups and charities because we also care about the communities we work in. Michels Canada empowers your personal and professional growth, equipping you with the tools and support needed to create impactful solutions that shape a better future for others. About us Michels Canada is a nationally recognized general contractor specializing in energy, infrastructure, and construction. Headquartered in Nisku, Alberta, we also operate offices in British Columbia and Ontario. We are part of the Michels Family of Companies. The Michels Family of Companies is a privately owned, global construction organization with operations across North America, Australia, Singapore, and Germany, headquartered in Brownsville, Wisconsin, USA. Description The Accounting Manager is responsible for overseeing the daily operations of the accounting department and ensuring the accurate preparation, analysis, and reporting of financial information across multiple entities. This role provides leadership to the accounting team while driving continuous improvement in financial processes, controls, systems, and reporting. The successful candidate will possess strong technical accounting knowledge, exceptional leadership skills, and the ability to collaborate effectively across departments to support organizational objectives Responsibilities: Maintain and promote a strong safety culture for all employees, vendors, and customers. Follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Lead, mentor, and develop the accounting team by providing guidance, performance feedback, training, and support. Collaborate with Finance leadership and business partners to support departmental and organizational objectives. Oversee the general ledger, account reconciliations, and financial transactions to ensure accuracy and compliance. Manage month-end and year-end close processes, including financial reporting, analysis, and reconciliations. Prepare and review monthly, quarterly, and annual financial statements and supporting reports. Research, analyze, and resolve complex accounting matters while providing recommendations to leadership. Develop, maintain, and enhance internal controls, accounting procedures, and financial processes. Identify opportunities for process improvements, system enhancements, and operational efficiencies. Partner with Information Technology and business stakeholders to support financial systems, reporting tools, and technology initiatives. Support annual external audits by coordinating schedules, deliverables, and audit requirements. Provide financial information and support to operational and departmental leaders to assist with business decision-making. Participate in special projects and continuous improvement initiatives. Perform other duties as assigned. Requirements: Bachelor's degree in Accounting, Finance, or a related discipline. 7-10 years of progressive financial systems experience or an equivalent combination of education and experience. CPA designation is preferred. Previous leadership or management experience. Experience in the construction industry is preferred. Experience working with financial systems, ERP platforms, and reporting tools. Experience leading financial systems implementations or process improvement initiatives. Strong knowledge of accounting principles, Canadian accounting standards, financial reporting requirements, and internal controls. Advanced proficiency with Microsoft Office Suite, particularly Excel. Strong analytical, organizational, and problem-solving abilities. Excellent communication and interpersonal skills. Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail. Benefits We offer competitive total compensation, meaningful and challenging work, and an engaging and collaborative environment. For more information on our company, please visit our website at www.michelscanada.com . We thank all applicants for their interest; however, only those under consideration will be contacted. For other opportunities at Michels Canada, join us at https://www.michelscanada.com/jobs/apply/ . It is our commitment to create a diverse workforce and an inclusive culture. We are proud to be an equal opportunity employer. All applicants will be considered for employment regardless their race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable laws, regulations, or ordinances. If you need assistance and /or a reasonable accommodation due to a disability during the application or the recruitment process, please send us an email to: careers@michelscanada.com . No recruitment agencies, please! **Please be aware! ** It has come to Michels Canada attention that job seekers have received false employment offers from individuals or organizations posing as Michels Canada. Please keep in mind these important tips: Michels Canada does not require payment from anyone seeking employment at any time during the recruitment and/or selection process. All recruitment email correspondence comes from email addresses displaying the correct spelling of our company name: @michelscanada.com or @michels.us. Formal offers of employment are only made once the recruitment and selection process are complete. Personal and banking information is NOT collected until you have been personally onboarded by our HR team. We do not extend any formal offers of employment or execute employment agreements through text messaging, social media, job posting websites or social chat platforms. We take this matter seriously and are continuously working with the appropriate authorities. Please remain aware of this matter, report any suspicious outreach to your local authorities, and email any concerns to hrcompliance@michelscanada.com . Please note: resumes sent to this email will not be considered; please apply directly to our current career opportunities at https://www.michelscanada.com/jobs/apply . #Canada AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Statesboro, Georgia Redstone Residential is a national student and multi-family housing operator, managing more than 38,000 beds across 20 states. We are one of the largest third-party student housing management companies in the U.S. - and we're just getting started. Our rapidly growing conventional housing portfolio reflects our ambitious, forward-thinking approach to real estate management. Headquartered in Provo, Utah, we combine industry-leading systems with a high-energy culture to deliver exceptional property performance and resident experiences. Redstone's purpose is " to empower our people and elevate communities ." We achieve our purpose by embodying our core values: We Are Believers We Communicate Authentically with Care We Stay The Course We Drive Performance CLASSIFICATION :Part-Time, Non-Exempt COMPENSATION: $10.00 Per Hour, with the ability to earn performance bonuses BENEFITS: Health, Vision, and Dental Insurance 15 days of PTO and 10 paid holidays 3 Paid service days Paid parental leave 401K Plan with up to 6% matching Continued Education Program Employee Assistance Program Short-term Disability Insurance POSITION SUMMARY: The Leasing Specialist assists with day-to-day leasing and administrative operations for the community. Leasing Specialists assist Community and Leasing Managers with reaching all KPI goals. KEY DUTIES & RESPONSIBILITIES: Assist residents, & prospects with daily needs in a professional manner (rent payments, ledger questions, etc.) Consistently and genuinely demonstrate exemplary principles of customer service and teamwork Work with your team to reach daily and weekly leasing goals Maintain a working knowledge of all aspects of the community to quickly respond to inquiries Work collaboratively with other staff members in a highly entrepreneurial environment. EXPERIENCE & QUALIFICATIONS: 1-2 years of customer service and sales experience Strong communication skills Experience with Entrata Software or familiarity with PM software is a plus Ability to remain calm and collected in high-stress situations Enjoy and take pride in providing excellent service Warm, friendly demeanor Basic computer skills: typing and writing ability for correspondence, memos, etc. High School Diploma or equivalent At Redstone Residential, we’re committed to creating a workplace where people thrive. We believe in elevating communities, starting with our own team. Whether you’re just beginning your career or looking to grow in a fast-paced, purpose-driven environment, we’d love to hear from you. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

Location: Annapolis, MD Position Summary : The Post-Acute Network Performance Specialist is responsible for facility-level performance engagement and operational partnership across Luminis Health’s post-acute network. This role serves as the hospital-designated performance liaison to Skilled Nursing Facilities (SNFs) and, as phased, Inpatient Rehabilitation Facilities (IRFs), Long-Term Acute Care Hospitals (LTACHs), and other post-acute partners. The Specialist supports execution of the enterprise post-acute strategy by conducting structured performance reviews, identifying operational barriers impacting throughput and readmissions, and facilitating resolution pathways in coordination with internal and external stakeholders. This position operates at the partner-performance level and does not perform inpatient discharge planning, placement decisions, or care management workflows. Essential Job Duties : Conduct Facility-Level Performance Reviews Lead recurring structured performance discussions with assigned post-acute partners to review throughput, readmissions, referral patterns, and operational reliability metrics. Monitor Partner Performance Trends Analyze facility-specific data to identify emerging patterns related to acceptance timeliness, cycle time variability, readmission trends, and escalation frequency. Support Barrier Identification and Resolution Identify recurring operational or clinical barriers impacting patient transitions and coordinate structured resolution plans in collaboration with partner leadership and internal stakeholders. Facilitate Escalation Communication Serve as the first-line external liaison for performance-related concerns, ensuring timely documentation, communication, and follow-up of identified issues. Promote Throughput Reliability Work with post-acute partners to improve referral responsiveness, documentation alignment, authorization readiness, and discharge progression reliability. Support Preferred Network Performance Standards Reinforce established performance expectations and tiering criteria through routine engagement and performance transparency. Strengthen Clinical Alignment Conversations Collaborate with facility clinical leadership to review readmission diagnoses, high-impact DRG trends, and transition breakdowns that may impact system performance. Maintain Structured Performance Documentation Track meeting outcomes, barrier logs, corrective actions, and performance improvement initiatives in accordance with departmental governance standards. Provide Intelligence to Manager and Director Escalate systemic trends, recurring patterns, and high-variance performance issues to leadership to inform enterprise-level decision-making. Support Network Expansion and Governance Scaling Assist with onboarding of new partner facilities into the governance model as the network expands across SNF, IRF, LTACH, and home-based settings. Qualifications/Experience Requirements: Bachelor’s degree in Healthcare Administration , Public Health, Social Work, or related field required . Minimum of 3–5 years of experience in post-acute care, care management, hospital operations, or healthcare performance improvement. Demonstrated experience in one or more: Post-acute strategy Population health Care continuum operations Value-based payment models Healthcare network development Experience in Maryland’s TCOC or similar global budget environment strongly preferred. Proven ability to influence executive and external partner stakeholders High ethical standards and a commitment to compliance Excellent organizational, time management and problem-solving skills Ability to function effectively as part of a multi-disciplinary team Required License/Certifications: N/A Working Conditions, Equipment, Physical Demands: Requires travel between Luminis Health campuses and post-acute partner facilities Physical Demands – Light Duty The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position . This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $75,000 — $100,000 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Washington D.C. Workplace: Remote Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.   Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.   We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.   We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us! The role You will be our first policy and government relations hire. You'll build Tempo's presence in Washington from the ground up. You'll represent us on Capitol Hill, with regulators, and across industry coalitions, and you'll help the company understand and shape the rules that govern stablecoins, digital payments and agentic commerce. We're looking for a seasoned senior leader who is not afraid to roll up their sleeves. As our first policy and government relations hire, you’ll set the strategy and run it yourself. You will be our voice to Congress and regulators. You will also be a strategic partner to Legal, Product, Comms/Marketing, and GTM, shaping how policy factors into product decisions from the earliest stage. Context shifting will be critical to success; the best candidate will understand how to move between strategy and execution hour to hour and day to day. Responsibilities - Build and run Tempo's federal government relations strategy, with a focus on stablecoin, payments, digital assets and agentic commerce legislation and rule making - Develop and maintain relationships with Members, committee staff and relevant regulators - Engage on emerging AI and agentic commerce policy as it intersects with payments - Track and analyze federal and key state policy developments, then turn them into clear guidance for leadership and product teams - Draft comment letters, testimony, white papers, one-pagers, and briefing materials - Build and manage Tempo's presence in trade associations and industry coalitions, and build alliances across the payments, fintech, and AI ecosystems - Support company leadership in DC engagement - Manage outside lobbying and policy consultants as needed - Own the policy function end to end as a hands-on individual contributor Required qualifications - 8+ years of policy or government relations experience - In-house government relations experience at a payments, fintech, financial services, or technology company - Experience with payments policy, including stablecoins, money transmission, BSA/AML, card networks, real-time payments, or fintech regulation - Strong relationships and credibility on both sides of the aisle - Direct experience with digital asset policy, such as stablecoin legislation and implementation, market structure, or tax - Excellent written and oral communication skills: you can turn complex technical and regulatory issues into crisp, persuasive material - A self-starter comfortable working in a fast-moving startup, and quickly toggling between strategy and execution Preferred qualifications - Prior Capitol Hill experience, preferably on financial services, banking, or agriculture issues - Experience with AI or agentic commerce policy - Multi-client experience at a lobbying firm, consultancy, or trade association - Familiarity with federal agency rulemaking and regulatory engagement Attributes - High motor; speed is a cherished attribute at Tempo - Concise, evidence-based communicator - Intense curiosity and open-mindedness - Scrappiness; willingness to roll up sleeves

Мы развиваем международную продуктовую платформу в сфере CS2 и ищем руководителя клиентского сервиса, который возьмёт на себя управление командой поддержки и построит масштабируемую систему работы с пользователями. Сейчас клиентский сервис — одна из ключевых точек роста продукта. Нам нужен не администратор текущих процессов, а сильный операционный руководитель, способный выстроить функцию практически с нуля: внедрить SLA, стандарты качества, аналитику, автоматизацию, обучение команды и понятную систему взаимодействия с другими подразделениями. Главная цель роли: Превратить службу поддержки из реактивной команды, обрабатывающей обращения, в системную функцию клиентского сервиса, которая: — быстро и качественно решает проблемы пользователей; — повышает доверие к платформе; — снижает отток клиентов; — помогает возвращать пользователей в продукт; — выявляет системные проблемы и передаёт их продуктовой команде; — автоматизирует большую часть типовых обращений; — работает на основании прозрачных метрик и SLA. Основные задачи: — Управлять командой клиентского сервиса численностью около 11 человек. — Провести аудит процессов, нагрузки, структуры обращений и эффективности сотрудников. — Разработать и внедрить SLA по типам и приоритетам обращений. — Выстроить многоуровневую модель поддержки: база знаний и автоматизация → L1 → L2 → профильный отдел. — Определить правила эскалации сложных, финансовых и конфликтных кейсов. — Создать регламенты, инструкции, шаблоны ответов и единую базу знаний. — Сформировать Tone of Voice и стандарты коммуникации с пользователями. — Внедрить систему контроля качества диалогов и регулярного QA. — Настроить обучение, аттестацию и развитие сотрудников. — Создать прозрачную систему метрик и отчётности по работе поддержки. — Внедрять AI-инструменты, чат-ботов и сценарии самообслуживания. — Автоматизировать типовые обращения по платежам, промокодам, трейдам, статусам предметов и другим повторяющимся вопросам. — Выстроить систему Voice of Customer: собирать причины обращений, жалобы и предложения пользователей, превращая их в задачи для продукта. — Обеспечить взаимодействие поддержки с Product, Development, Payments, CRM, Marketing и другими подразделениями. — Управлять инцидентами и массовыми обращениями пользователей. — Планировать необходимую численность команды, смены и нагрузку. — Сформировать систему мотивации сотрудников, связанную не только со скоростью, но и с качеством решения проблем. Цели на первые 30 дней: — Провести полный аудит клиентского сервиса. — Зафиксировать текущие показатели и определить базовую точку по SLA, FRT, FCR, CSAT, QA, повторным обращениям и нагрузке. — Классифицировать основные причины обращений пользователей. — Выявить критические разрывы в клиентском пути. — Описать зоны ответственности и правила эскалации. — Подготовить план трансформации клиентского сервиса на 90–180 дней. Цели на первые 60 дней: — Внедрить базовые SLA и приоритеты обращений. — Запустить регламенты обработки ключевых типов запросов. — Сформировать и внедрить Tone of Voice. — Запустить базу знаний и единые шаблоны ответов. — Внедрить QA-карту и регулярную оценку качества диалогов. — Настроить управленческий дашборд по ключевым метрикам. — Организовать регулярное обучение и обратную связь для команды. — Запустить понятный процесс взаимодействия поддержки с другими отделами. Цели на первые 90 дней: — Обеспечить выполнение SLA не менее чем по 85% обращений. — Довести FCR — долю вопросов, решённых за одно обращение, — минимум до 70%. — Снизить долю повторно открытых обращений до 10% и ниже. — Довести внутреннюю оценку качества диалогов до 85–90%. — Запустить автоматизацию наиболее частых типов обращений. — Сформировать регулярный Voice of Customer-отчёт для руководства и продуктовой команды. — Снизить количество зависших и незакрытых обращений. — Создать прозрачную систему оценки эффективности каждого сотрудника. Цели на 6–12 месяцев: — Целевые значения должны быть подтверждены после фиксации текущей базы, но ожидаемые ориентиры следующие: выполнение SLA — 90% и выше; — CSAT — 85% и выше; — FCR — 70–80%; — QA Score — 90% и выше; — доля повторных обращений — не более 10%; — автоматизация 50–70% типовых обращений; — снижение ручной нагрузки на команду на 40–60%; — снижение стоимости обработки одного обращения минимум на 30%; — сокращение критических жалоб и эскалаций; — измеримое снижение оттока пользователей после обращений в поддержку; — формирование стабильного потока продуктовых улучшений на основании обращений клиентов. Ключевые показатели роли: — First Response Time. — Average Resolution Time. — SLA Compliance. — First Contact Resolution. — CSAT. — QA Score. — Reopen Rate. — Backlog и количество незакрытых обращений. — Количество обращений на одного активного пользователя. — Доля автоматизированных обращений. — Cost per Contact. — Retention пользователей после обращения. — Количество выявленных и устранённых системных причин обращений. Наши ожидания от кандидата: — Опыт управления клиентским сервисом или поддержкой от трёх лет. — Опыт управления командой от 10 человек. — Практический опыт построения или серьёзной перестройки службы поддержки. — Понимание SLA, FCR, CSAT, QA, WFM и других операционных метрик. — Опыт создания регламентов, базы знаний и системы контроля качества. — Умение работать с аналитикой, находить причины проблем и принимать решения на основании данных. — Опыт внедрения автоматизации, чат-ботов или AI-инструментов. — Умение работать со сложными, конфликтными и финансовыми обращениями. — Сильные навыки управления командой: найм, адаптация, обучение, мотивация и performance management. — Способность взаимодействовать с продуктом и разработкой и добиваться устранения первопричин обращений. — Умение одновременно повышать качество сервиса и контролировать его экономическую эффективность. Будет преимуществом опыт в gaming, iGaming, fintech, crypto, marketplace, e-commerce или другом высоконагруженном B2C-продукте. Какого человека мы ищем: Нам нужен системный и самостоятельный руководитель, который умеет не только управлять людьми, но и строить процессы. Человек, способный погрузиться в реальные обращения пользователей, найти корневые проблемы, сформировать целевую модель и довести изменения до измеримого результата. У руководителя будет необходимый уровень полномочий для изменения процессов, внедрения инструментов и взаимодействия с другими подразделениями.

Location: Nisku, Alberta Senior Payroll Administrator Full-time Permanent Nisku, AB Work with people who treat you like friends. Imagine an office where everyone is watching out for you because they know you’re watching out for them. Our company sees construction as a team sport, so we care about each other as a team. That level of caring filters through investments in local community groups and charities because we also care about the communities we work in. Michels Canada empowers your personal and professional growth, equipping you with the tools and support needed to create impactful solutions that shape a better future for others. About us Michels Canada is a nationally recognized general contractor specializing in energy, infrastructure, and construction. Headquartered in Nisku, Alberta, we also operate offices in British Columbia and Ontario. We are part of the Michels Family of Companies. The Michels Family of Companies is a privately owned, global construction organization with operations across North America, Australia, Singapore, and Germany, headquartered in Brownsville, Wisconsin, USA. Description: The Senior Payroll Administrator is responsible for the accurate and timely processing of payroll and union benefit administration while ensuring compliance with applicable legislation, collective bargaining agreements, and company policies. This position plays a key role in supporting payroll operations, maintaining data integrity, and providing exceptional service to employees and stakeholders. The ideal candidate possesses strong analytical abilities, exceptional attention to detail, and the ability to manage confidential information in a fast-paced environment. Responsibilities: Maintain and promote a strong safety culture for all employees, vendors, and customers. Follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Coordinate and process payroll activities, including payroll processing, reporting, auditing, and year-end payroll activities. Review employment agreements, offer letters, and union benefit requirements to ensure contractual compliance. Support payroll system administration, including payroll setup, maintenance, and calculations. Maintain payroll records and perform data entry with a high degree of accuracy. Conduct payroll audits and investigate discrepancies to ensure accurate employee compensation. Serve as a primary point of contact for payroll and union benefit inquiries from employees and operational leaders. Develop, maintain, and analyze payroll reports utilizing various reporting tools and systems. Assist with regulatory reporting and compliance requirements. Identify opportunities for process improvements and support implementation of best practices. Provide mentorship and training to team members while contributing to a collaborative and cross-functional department. Maintain knowledge of payroll legislation, prevailing wage requirements, and collective bargaining agreements. Participate in special projects and perform other duties as assigned. Requirements: High school diploma or GED required. Minimum 5 years of payroll and/or union administration experience. Experience within construction, infrastructure, or industrial environments is preferred. PCP designation through the National Payroll Institute, or actively working toward designation. Advanced proficiency in Microsoft Excel and Microsoft Office Suite. Experience working with Workday. Experience supporting ERP implementations or payroll system enhancements. Strong analytical, organizational, and problem-solving skills. Ability to manage confidential information with professionalism and discretion. Exceptional attention to detail and accuracy. Excellent communication and customer service skills. Experience administering payroll for unionized workforces and working with Trimble Viewpoint and B2W systems will be considered an asset. Benefits We offer competitive total compensation, meaningful and challenging work, and an engaging and collaborative environment. For more information on our company, please visit our website at www.michelscanada.com . We thank all applicants for their interest; however, only those under consideration will be contacted. For other opportunities at Michels Canada, join us at https://www.michelscanada.com/jobs/apply/ . It is our commitment to create a diverse workforce and an inclusive culture. We are proud to be an equal opportunity employer. All applicants will be considered for employment regardless their race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable laws, regulations, or ordinances. If you need assistance and /or a reasonable accommodation due to a disability during the application or the recruitment process, please send us an email to: careers@michelscanada.com . No recruitment agencies, please! **Please be aware! ** It has come to Michels Canada attention that job seekers have received false employment offers from individuals or organizations posing as Michels Canada. Please keep in mind these important tips: Michels Canada does not require payment from anyone seeking employment at any time during the recruitment and/or selection process. All recruitment email correspondence comes from email addresses displaying the correct spelling of our company name: @michelscanada.com or @michels.us. Formal offers of employment are only made once the recruitment and selection process are complete. Personal and banking information is NOT collected until you have been personally onboarded by our HR team. We do not extend any formal offers of employment or execute employment agreements through text messaging, social media, job posting websites or social chat platforms. We take this matter seriously and are continuously working with the appropriate authorities. Please remain aware of this matter, report any suspicious outreach to your local authorities, and email any concerns to hrcompliance@michelscanada.com . Please note: resumes sent to this email will not be considered; please apply directly to our current career opportunities at https://www.michelscanada.com/jobs/apply . #Canada AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Shanghai Workplace: Hybrid Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The Merchant Care Analyst will be responsible for providing exceptional service to merchants by addressing inquiries, resolving issues, and ensuring a smooth experience with our products and services. The role requires excellent communication skills, a strong understanding of payments, and the ability to solve problems efficiently. The Merchant Care Analyst will use various tools and resources to troubleshoot issues, guide merchants through solutions, and escalate cases when necessary, all while maintaining a high level of customer satisfaction. What you will be doing: - Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat) - Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with a focus on timely and accurate resolutions. - Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution. - Educate merchants on platform features, payment processes, and best practices to optimise their experience. - Assist in maintaining and improving merchant care support, contributing to the continuous enhancement of service delivery. - The role requires working hours from 11:00 AM to 8:00 PM, including Public Holidays, and involves providing Instant Messaging (for e.g. WeChat) support as needed. Qualifications - Fluent in Mandarin and English - 2+ years of experience in support or operations roles, preferably within a payments environment. - Strong problem-solving skills with the ability to diagnose technical issues and provide effective solutions. - Excellent communication and interpersonal skills, with a customer-first mindset. - Ability to handle multiple priorities in a fast-paced environment while maintaining high service standards. - Familiarity with payment processing systems, fintech platforms, or related technologies (preferred but not essential). - Proficiency in using customer service software (e.g., Zendesk, Salesforce) and CRM tools. - Proven ability to work independently as well as collaborate effectively across teams. If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: United Kingdom (Hybrid) Workplace: Hybrid Most money apps talk at you. Cleo talks back ✨ We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money. We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in. Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥 MEET THE TEAM 👥 Here at Cleo we have ~35 Product Managers owning and running Squads across our Pillars. Product Management defines what Cleo builds and why it matters. From setting direction to prioritising what ships, Product ensures we’re solving the right problems for our users and the business. As we scale, this shifts from “managing a roadmap” to “shaping the long-term vision and impact of Cleo’s products.” ✨ ABOUT THE ROLE ✍️ We’re hiring a Senior Product Manager to own Cleo’s payment rails and money-movement roadmap - how customers bring money in, move it across Cleo products, and access it when they need it. You’ll define the future of direct deposit, internal transfers, and intelligent funding orchestration, working closely with Engineering, Risk, Compliance, and our banking and card partners. Key responsibilities - Own the roadmap for how customers move money into, around, and out of Cleo - direct deposit top-ups, internal transfers (card, EWA, secured credit card, Wealth products), and outbound movement. - Build deep fluency in US payment rails (ACH, FedNow, card network rails) and the interchange/cost structure underneath them; represent Cleo in shaping partner roadmaps with the likes of Marqeta and Mastercard. - Partner with banking and processing partners (e.g., TabaPay-type partners, partner banks) to orchestrate money movement - this is not a "we are the platform" role; it's about working fluently across multiple partners and rails. - Develop a point of view on stablecoin and crypto as a future rail for moving money in and out of Cleo, and bring that thinking into the roadmap. - Contribute to the intelligent funding orchestration vision - determining at the point of a transaction what funding source (EWA, BNPL, savings, checking) best serves the customer, with consent, and executing that agentically. - Set and communicate a clear narrative for why payment rails and money movement matter - this space is not well understood internally, and you'll need to make the case repeatedly to stakeholders who don't have payments backgrounds. - Maintain flawless execution and attention to detail on cash inflow/outflow while also building the longer-term vision. WHAT WE'RE LOOKING FOR 🕵️ Must-have - Deep, hands-on US payment rails experience (ACH, card networks, interchange economics) - recent and substantial, not adjacent. - Experience working across multiple payment partners/rails rather than as "the platform" itself - e.g., time at a card program, neobank, or fintech that works with partner banks and processors. - Comfort owning ambiguity and setting vision where none has been defined yet. - Strong narrative/storytelling ability paired with flawless execution. Nice-to-have - Fluency in crypto/stablecoin as a payment rail, with a point of view on where the industry is heading. - International payment rails exposure (e.g., UK), given Cleo's card expansion - explicitly lower priority than US rails depth. WHAT WE OFFER We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements. For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈 WHAT MATTERS Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits. We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know. We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!

Location: United Kingdom, Remote Workplace: remote Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. Your new role As a Senior Implementation Specialist, reporting directly to the Senior Manager, Implementation, you'll play a pivotal role in Olo's Customer Experience Team, helping to guide new and existing restaurant brands as they join the Olo Platform, or expand their tech stack. You will contribute to the evolution of Olo’s Engage Suite by leveraging your product and industry knowledge to support the unique goals and business processes of our customers. You'll also provide increasingly complex product expertise to customers, and collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership teams. You are experienced in standard implementations and upsells, have a focus on providing great hospitality, and are a model of the art of collaboration. How You’ll Make An Impact Leads execution of a portfolio of projects with varying levels of complexity through the lens of your respective product domains. Is adaptable to defined processes to ensure successful customer outcomes. Effectively partners with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication. Acts as a subject matter expert for specific products to efficiently and autonomously guide customers through product adoption. Champions customer’s needs when working with multiple stakeholders on project execution. Working with the customer, provides troubleshooting and support for customer implementations addressing issues where possible and/or escalating according to established protocol with cross-functional teams. Remains up to date on product changes and updates and understands the impact to the business and customer experience. At times, provides recommendation on initiatives to improve implementation velocity in collaboration with Olo leadership and the Implementation Team. May provide insights to product teams that help improve product functionality in response to customer feedback or experiences with implementation. May be required to conduct work associated with Professional or Managed Services agreements. What Will Set You Up For Success 3+ years experience managing customer relationships, relevant project or account management work, or integration implementation work. Experience creating an excellent customer experience and demonstrated ability to advocate for customers. Awareness of project management practices, including ability to self manage towards critical deadlines by leveraging internal stakeholders and/or external partners. Demonstrated experience training relevant customers stakeholders on product best practices to support strong program performance. Demonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions. Demonstrated capacity to consume technical details at varying levels of complexity to successfully accomplish project objectives. Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk. Familiarity with Loyalty and Marketing SaaS products is a plus. Other Requirements Ability to be on-call after-hours and weekends or work a non-traditional shift, as business needs arise. About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. Applicant Privacy Notice (United Kingdom)

Location: Lithuania Workplace: fully About the Client Our client is a provider of online payment processing solutions, focusing on a range of services including payment gateway services, global payment processing, and open banking. They serve online businesses across various sectors, supporting multiple currencies and payment methods. Role Overview As a Data Engineer , you will have the opportunity to work with cutting-edge technologies and make a significant impact on data processes within the fintech sector. This role involves developing scalable data pipelines, optimizing data infrastructure, and collaborating with cross-functional teams to ensure data accuracy and quality. Key Responsibilities Work with various data sources and integrate them into internal systems. Develop, optimize, and maintain ETL pipelines and data ingestion processes. Take ownership of data lakes, including their maintenance and documentation. Transform complex data structures into machine-readable formats. Design and maintain databases and data infrastructure. Work closely with other departments to verify the relevance, quality, and accuracy of data. Identify opportunities to improve the reliability and efficiency of existing data processes. Requirements Strong proficiency in Python and advanced SQL. Hands-on experience designing, building, and maintaining scalable data pipelines and data processing solutions. Strong experience with ETL/ELT processes, including data ingestion, transformation, integration, and orchestration. Practical experience with Apache Spark for large-scale data processing. Experience with Apache Kafka and event-driven/streaming data pipelines. Hands-on experience with database design, data modeling, optimization, and performance tuning. Practical experience with AWS cloud services and cloud-based data infrastructure. Experience with Apache Airflow for workflow orchestration and scheduling. Practical experience with Docker and containerized environments. Strong knowledge of Git and modern software development workflows. Solid understanding of data architecture, data quality, reliability, scalability, and data engineering best practices. Ability to write clean, efficient, testable, and maintainable code. Strong analytical, problem-solving, and critical-thinking skills with excellent attention to detail. Ability to work independently, prioritize effectively, and manage multiple tasks in a fast-paced environment. Languages: English, Russian Experience in fintech Key Soft Skills Strong analytical and problem-solving skills with excellent attention to detail. Ownership mindset, proactivity, and ability to work independently and manage priorities. Strong communication and collaboration skills with the ability to work effectively across teams. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Serbia Workplace: fully About the Client Our client is a provider of online payment processing solutions, focusing on a range of services including payment gateway services, global payment processing, and open banking. They serve online businesses across various sectors, supporting multiple currencies and payment methods. Role Overview As a Data Engineer , you will have the opportunity to work with cutting-edge technologies and make a significant impact on data processes within the fintech sector. This role involves developing scalable data pipelines, optimizing data infrastructure, and collaborating with cross-functional teams to ensure data accuracy and quality. Key Responsibilities Work with various data sources and integrate them into internal systems. Develop, optimize, and maintain ETL pipelines and data ingestion processes. Take ownership of data lakes, including their maintenance and documentation. Transform complex data structures into machine-readable formats. Design and maintain databases and data infrastructure. Work closely with other departments to verify the relevance, quality, and accuracy of data. Identify opportunities to improve the reliability and efficiency of existing data processes. Requirements Strong proficiency in Python and advanced SQL. Hands-on experience designing, building, and maintaining scalable data pipelines and data processing solutions. Strong experience with ETL/ELT processes, including data ingestion, transformation, integration, and orchestration. Practical experience with Apache Spark for large-scale data processing. Experience with Apache Kafka and event-driven/streaming data pipelines. Hands-on experience with database design, data modeling, optimization, and performance tuning. Practical experience with AWS cloud services and cloud-based data infrastructure. Experience with Apache Airflow for workflow orchestration and scheduling. Practical experience with Docker and containerized environments. Strong knowledge of Git and modern software development workflows. Solid understanding of data architecture, data quality, reliability, scalability, and data engineering best practices. Ability to write clean, efficient, testable, and maintainable code. Strong analytical, problem-solving, and critical-thinking skills with excellent attention to detail. Ability to work independently, prioritize effectively, and manage multiple tasks in a fast-paced environment. Languages: English, Russian Experience in fintech Key Soft Skills Strong analytical and problem-solving skills with excellent attention to detail. Ownership mindset, proactivity, and ability to work independently and manage priorities. Strong communication and collaboration skills with the ability to work effectively across teams. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Portugal Workplace: fully About the Client Our client is a provider of online payment processing solutions, focusing on a range of services including payment gateway services, global payment processing, and open banking. They serve online businesses across various sectors, supporting multiple currencies and payment methods. Role Overview As a Data Engineer , you will have the opportunity to work with cutting-edge technologies and make a significant impact on data processes within the fintech sector. This role involves developing scalable data pipelines, optimizing data infrastructure, and collaborating with cross-functional teams to ensure data accuracy and quality. Key Responsibilities Work with various data sources and integrate them into internal systems. Develop, optimize, and maintain ETL pipelines and data ingestion processes. Take ownership of data lakes, including their maintenance and documentation. Transform complex data structures into machine-readable formats. Design and maintain databases and data infrastructure. Work closely with other departments to verify the relevance, quality, and accuracy of data. Identify opportunities to improve the reliability and efficiency of existing data processes. Requirements Strong proficiency in Python and advanced SQL. Hands-on experience designing, building, and maintaining scalable data pipelines and data processing solutions. Strong experience with ETL/ELT processes, including data ingestion, transformation, integration, and orchestration. Practical experience with Apache Spark for large-scale data processing. Experience with Apache Kafka and event-driven/streaming data pipelines. Hands-on experience with database design, data modeling, optimization, and performance tuning. Practical experience with AWS cloud services and cloud-based data infrastructure. Experience with Apache Airflow for workflow orchestration and scheduling. Practical experience with Docker and containerized environments. Strong knowledge of Git and modern software development workflows. Solid understanding of data architecture, data quality, reliability, scalability, and data engineering best practices. Ability to write clean, efficient, testable, and maintainable code. Strong analytical, problem-solving, and critical-thinking skills with excellent attention to detail. Ability to work independently, prioritize effectively, and manage multiple tasks in a fast-paced environment. Languages: English, Russian Experience in fintech Key Soft Skills Strong analytical and problem-solving skills with excellent attention to detail. Ownership mindset, proactivity, and ability to work independently and manage priorities. Strong communication and collaboration skills with the ability to work effectively across teams. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Poland Workplace: fully About the Client Our client is a provider of online payment processing solutions, focusing on a range of services including payment gateway services, global payment processing, and open banking. They serve online businesses across various sectors, supporting multiple currencies and payment methods. Role Overview As a Data Engineer , you will have the opportunity to work with cutting-edge technologies and make a significant impact on data processes within the fintech sector. This role involves developing scalable data pipelines, optimizing data infrastructure, and collaborating with cross-functional teams to ensure data accuracy and quality. Key Responsibilities Work with various data sources and integrate them into internal systems. Develop, optimize, and maintain ETL pipelines and data ingestion processes. Take ownership of data lakes, including their maintenance and documentation. Transform complex data structures into machine-readable formats. Design and maintain databases and data infrastructure. Work closely with other departments to verify the relevance, quality, and accuracy of data. Identify opportunities to improve the reliability and efficiency of existing data processes. Requirements Strong proficiency in Python and advanced SQL. Hands-on experience designing, building, and maintaining scalable data pipelines and data processing solutions. Strong experience with ETL/ELT processes, including data ingestion, transformation, integration, and orchestration. Practical experience with Apache Spark for large-scale data processing. Experience with Apache Kafka and event-driven/streaming data pipelines. Hands-on experience with database design, data modeling, optimization, and performance tuning. Practical experience with AWS cloud services and cloud-based data infrastructure. Experience with Apache Airflow for workflow orchestration and scheduling. Practical experience with Docker and containerized environments. Strong knowledge of Git and modern software development workflows. Solid understanding of data architecture, data quality, reliability, scalability, and data engineering best practices. Ability to write clean, efficient, testable, and maintainable code. Strong analytical, problem-solving, and critical-thinking skills with excellent attention to detail. Ability to work independently, prioritize effectively, and manage multiple tasks in a fast-paced environment. Languages: English, Russian. Experience in fintech. Key Soft Skills Strong analytical and problem-solving skills with excellent attention to detail. Ownership mindset, proactivity, and ability to work independently and manage priorities. Strong communication and collaboration skills with the ability to work effectively across teams. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: London, England Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us to redefine the future of on-demand delivery. To do this, we're building a world-class Finance Engineering (FinEng) organization across all global markets we support at DoorDash, Deliveroo and Wolt. in which each of our product managers plays a critical role in helping to define and execute our vision to move money accurately and at scale across every market we operate in and ensure finance and accounting compliance. As we grow, billions of dollars in money movements flow through our platform every year and our team makes sure every one of them is understood, trusted, and correctly reflected in the financial books. About the Role Product Managers on the Finance Engineering team need a systems-oriented mindset, platform thinking, and strong cross-functional collaboration. In this role, you will define the strategy and vision for systems that track billions of dollars in company-wide money movement, translate transactions into accounting entries, and accelerate the financial close. You will build scalable, audit-ready automation for complex, high-volume financial activity. This is an opportunity to reshape modern accounting by applying AI to reconciliation, investigations, and incident detection and mitigation. Your products will form a critical part of the company’s financial infrastructure and help earn the confidence of leadership, auditors, and regulators. You're excited about this opportunity because you will… Drive the product definition, strategy, and long-term vision for accounting automation. You own the roadmap Build systems that track billion-dollar-level money movements across the entire company and automatically convert them into accurate accounting entries Reinvent and accelerate the accounting close process, reducing manual effort and shortening close timelines Champion AI-driven approaches to transform close reconciliation, financial investigations, and incident detection and mitigation Partner with FinEng, Accounting, and Finance leaders to translate complex financial and regulatory requirements into scalable, automated products Work closely with cross-functional teams of engineers, designers, data scientists, accountants, and operators Communicate product plans, benefits, and results to key stakeholders including the leadership team We're excited about you because… You have a track record in product management, including driving product strategy, vision, and roadmap alignment You have built complex, back-end, data-intensive, or platform products. Ideally in fintech, payments, accounting, or financial systems You have a strong grasp of accounting concepts (e.g. double-entry, ledgers, reconciliations, the close process) and how financial data flows through complex system You do your best work with range: global platform thinking alongside the accounting reality of a specific brand or market You're an execution power-house who thrives in ambiguity and operates at the lowest level of detai You are excited about applying AI/ML to real-world financial problems such as reconciliation, investigation, and incident mitigation You have experience presenting business reviews to senior executives You have empathy for the users you build for, including accountants, controllers, and finance operators You are motivated by building financial infrastructure that works across DoorDash, Deliveroo, and Wolt Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .