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Location: Sofia, Bulgaria - Office MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout, MariaDB is the backbone of applications used every day. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. The Opportunity We are looking for a Senior Remote DBA who already operates at an expert level and wants to own the hardest problems our customers bring us. You will be a senior member of our global Remote DBA team. You'll be responsible for the health, performance and resilience of business-critical MariaDB environments for customers around the world, both on their own infrastructure and on MariaDB Cloud. This is not a learning role. Customers and colleagues will rely on your judgment when a production cluster is down, a migration goes sideways, or an architecture needs to be rethought. You will work autonomously, make technical decisions, and explain them clearly to customer engineering teams. We are a "virtual" team, distributed globally and working over the internet. We make heavy use of email, Slack, the web, ssh and similar remote technologies. Because we provide coverage to our customers 24x7x365, this position involves on-call duty and occasional work on nights, weekends and holidays. We use our global team to minimize the impact as much as possible. What You Will Do • Own the operational health of complex customer MariaDB environments: replication topologies, Galera clusters, MaxScale deployments and large datasets. • Act as a senior escalation point for critical incidents, including after-hours, and drive them through to resolution and root cause analysis. • Perform deep performance analysis and tuning: query and schema optimization, InnoDB and server configuration, concurrency and locking issues. • Design, review and implement high availability and disaster recovery architectures, and validate them through tested failover and recovery. • Define and verify backup and recovery strategies, and lead recoveries when they are needed. • Plan and execute major version upgrades and migrations with minimal customer downtime. • Perform capacity planning and proactive health checks, and turn findings into clear, prioritized recommendations. • Automate repetitive work, and help build the tooling, runbooks and standards that the whole Remote DBA team uses. • Communicate directly with customers: technical calls, incident updates, written reports and RCAs. • Share knowledge with and support less experienced team members. You should be able to guide others, even though this role has no formal management responsibility. • Participate in the community through blog posts, talks or contributions to the MariaDB ecosystem. What You Bring • 8+ years of hands-on DBA experience with MariaDB and/or MySQL in production environments. • Deep knowledge of MariaDB/MySQL internals, InnoDB, query optimization and server tuning. • Strong, hands-on experience with replication (asynchronous, semi-synchronous, GTID) and Galera Cluster. • Experience designing and operating MariaDB MaxScale (read/write splitting, failover, routing). • Proficiency with backup and recovery tools such as MariaDB Backup, mydumper and mysqldump, including point-in-time recovery. • Solid Linux system administration skills, covering storage, networking and OS-level performance troubleshooting. • Proficiency in at least one scripting language (Bash, Python, Go or similar) for automation. • Proven ability to troubleshoot complex production incidents under pressure and lead them to resolution. • Excellent written and spoken English. You will be talking directly with customer engineers and explaining complex issues clearly. • Comfortable working remotely and autonomously, with tenacity in customer follow-up. Nice to Have • Experience with Kubernetes and containers, including running stateful databases on Kubernetes. • Experience with MariaDB ColumnStore or other columnar databases. • Experience with public cloud platforms (AWS, GCP, Azure) and managed database services. • Experience with MariaDB/MySQL monitoring tools (e.g. Prometheus, PMM). • Experience in a 24x7 support or Remote DBA environment. • Contributions to open source software in the MariaDB/MySQL ecosystem. • MariaDB and/or MySQL certifications. • Experience in pre-sales or architecture reviews with customers. Location Remote – Bulgaria (or hybrid from our Sofia office). • The preferred shift rota is Tuesday–Saturday or Sunday–Thursday. • Other flexible schedules with weekend coverage are desirable. Travel Flexible to travel internationally for company-related meetings. Compensation Salary Range: 70,000 - 94,000 EUR per year (gross) Please note: The starting salary offered will be commensurate with the candidate's skills, qualifications, and relevant experience, in alignment with our gender-neutral compensation framework. What's in it for you? Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You'll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more. How to Apply If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site. At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone. MariaDB does not sponsor work visas or relocation. MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes. MariaDB is an equal opportunities employer.

Location: Toronto, Ontario, Canada About the Role iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems. This highly experienced individual contributor role takes strong ownership of solution quality and contributes technical expertise throughout the software delivery lifecycle. This role champions engineering standards across the integration platform. Responsibilities Design, develop, test and support complex integration solutions using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ, SQL and related technologies, including database interactions, XML and JSON transformations, and deployment processes. Analyze business and technical requirements, and translate them into scalable, secure and maintainable integration designs, APIs, data mappings, validations and configurations. Lead technical analysis and solution design for complex integrations across internal applications, databases, client systems and third-party platforms. Collaborate with Product Owners, architects, and the QA, DevOps, Support and client-facing teams to define requirements, resolve dependencies and deliver end-to-end solutions. Ensure high standards of code quality, security, performance, reliability, testability and maintainability through code reviews, testing, root-cause analysis and engineering best practices. Investigate and resolve complex issues across applications, APIs, databases, configurations, deployments and external system integrations. Drive reusable integration patterns, common services, monitoring, logging, error-handling strategies and continuous improvement initiatives that improve platform scalability and operational efficiency. Provide technical leadership through design reviews, architectural discussions, mentoring, knowledge sharing and guidance to engineering teams. Support Agile delivery activities, including estimation, sprint planning, release management, CI/CD processes and production readiness. Identify design, quality, delivery and operational risks proactively. Communicate technical solutions, risks, dependencies and recommendations to technical and nontechnical stakeholders while balancing customer needs with long-term platform sustainability. Provide occasional off-hours or weekend support for critical production issues, deployments and business-critical activities, as needed. Qualifications 6+ years of software development experience delivering testable code and supporting operationalization as needed, with expertise in code reviews, configurability, source-code management, release practices and production support 6+ years of hands-on software development experience using C#, .NET and ASP.NET MVC Advanced proficiency in C# and .NET, including object-oriented programming, application services, controllers, models, asynchronous programming and common .NET engineering practices Strong self-starter with exceptional verbal and written communication skills, able to engage directly with clients, understand business needs, and translate them into effective technical solutions. Strong understanding of SOLID principles, common design patterns, modular development, microservice architecture and reusable software design Advanced experience designing and consuming REST APIs, including authentication, authorization, validation, versioning, security and resilient error handling Strong experience with XML, JSON, Entity Framework, LINQ, SQL and Postman for enterprise integration development and troubleshooting Solid experience with Git and Azure DevOps, including repositories, builds, CI/CD pipelines, releases, deployments and work-item management Strong debugging and root-cause analysis skills across logs, APIs, payloads, databases, configuration, application code, pipelines and deployment behavior Experience with NUnit, xUnit or MSTest, and a strong understanding of test coverage and testable design Understanding of application security, sensitive-data handling, logging, monitoring, reliability and configuration-management principles Willingness to work occasional off-hours or weekend support as needed Experience working in an Agile and Scrum team environment; Scrum Master experience is preferred Strong working knowledge of HTML, CSS and JavaScript for supporting end-to-end functionality; professional experience with React is nice to have Demonstrated success leading technical delivery, mentoring engineers, influencing solution quality and communicating complex topics to technical and nontechnical stakeholders is strongly preferred Benefits The base salary range for this role is $100,000 to $130,000 CAD.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.  This role is based in our Toronto office. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us X: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Salt Lake City, Utah, United States About the Role iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems. This highly experienced individual contributor role takes strong ownership of solution quality and contributes technical expertise throughout the software delivery lifecycle. This role champions engineering standards across the integration platform. Responsibilities Design, develop, test and support complex integration solutions using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ, SQL and related technologies, including database interactions, XML and JSON transformations, and deployment processes. Analyze business and technical requirements, and translate them into scalable, secure and maintainable integration designs, APIs, data mappings, validations and configurations. Lead technical analysis and solution design for complex integrations across internal applications, databases, client systems and third-party platforms. Collaborate with Product Owners, architects, and the QA, DevOps, Support and client-facing teams to define requirements, resolve dependencies and deliver end-to-end solutions. Ensure high standards of code quality, security, performance, reliability, testability and maintainability through code reviews, testing, root-cause analysis and engineering best practices. Investigate and resolve complex issues across applications, APIs, databases, configurations, deployments and external system integrations. Drive reusable integration patterns, common services, monitoring, logging, error-handling strategies and continuous improvement initiatives that improve platform scalability and operational efficiency. Provide technical leadership through design reviews, architectural discussions, mentoring, knowledge sharing and guidance to engineering teams. Support Agile delivery activities, including estimation, sprint planning, release management, CI/CD processes and production readiness. Identify design, quality, delivery and operational risks proactively. Communicate technical solutions, risks, dependencies and recommendations to technical and nontechnical stakeholders while balancing customer needs with long-term platform sustainability. Provide occasional off-hours or weekend support for critical production issues, deployments and business-critical activities, as needed. Qualifications 6+ years of software development experience delivering testable code and supporting operationalization as needed, with expertise in code reviews, configurability, source-code management, release practices and production support 6+ years of hands-on software development experience using C#, .NET and ASP.NET MVC Advanced proficiency in C# and .NET, including object-oriented programming, application services, controllers, models, asynchronous programming and common .NET engineering practices Strong self-starter with exceptional verbal and written communication skills, able to engage directly with clients, understand business needs, and translate them into effective technical solutions. Strong understanding of SOLID principles, common design patterns, modular development, microservice architecture and reusable software design Advanced experience designing and consuming REST APIs, including authentication, authorization, validation, versioning, security and resilient error handling Strong experience with XML, JSON, Entity Framework, LINQ, SQL and Postman for enterprise integration development and troubleshooting Solid experience with Git and Azure DevOps, including repositories, builds, CI/CD pipelines, releases, deployments and work-item management Strong debugging and root-cause analysis skills across logs, APIs, payloads, databases, configuration, application code, pipelines and deployment behavior Experience with NUnit, xUnit or MSTest, and a strong understanding of test coverage and testable design Understanding of application security, sensitive-data handling, logging, monitoring, reliability and configuration-management principles Willingness to work occasional off-hours or weekend support as needed Experience working in an Agile and Scrum team environment; Scrum Master experience is preferred Strong working knowledge of HTML, CSS and JavaScript for supporting end-to-end functionality; professional experience with React is nice to have Demonstrated success leading technical delivery, mentoring engineers, influencing solution quality and communicating complex topics to technical and nontechnical stakeholders is strongly preferred Benefits The base salary range for this role is $110,000 to $130,000 USD.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.  This role is based in our Salt Lake City office. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us X: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Colorado Springs, Colorado, United States About the Role iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems. This highly experienced individual contributor role takes strong ownership of solution quality and contributes technical expertise throughout the software delivery lifecycle. This role champions engineering standards across the integration platform. Responsibilities Design, develop, test and support complex integration solutions using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ, SQL and related technologies, including database interactions, XML and JSON transformations, and deployment processes. Analyze business and technical requirements, and translate them into scalable, secure and maintainable integration designs, APIs, data mappings, validations and configurations. Lead technical analysis and solution design for complex integrations across internal applications, databases, client systems and third-party platforms. Collaborate with Product Owners, architects, and the QA, DevOps, Support and client-facing teams to define requirements, resolve dependencies and deliver end-to-end solutions. Ensure high standards of code quality, security, performance, reliability, testability and maintainability through code reviews, testing, root-cause analysis and engineering best practices. Investigate and resolve complex issues across applications, APIs, databases, configurations, deployments and external system integrations. Drive reusable integration patterns, common services, monitoring, logging, error-handling strategies and continuous improvement initiatives that improve platform scalability and operational efficiency. Provide technical leadership through design reviews, architectural discussions, mentoring, knowledge sharing and guidance to engineering teams. Support Agile delivery activities, including estimation, sprint planning, release management, CI/CD processes and production readiness. Identify design, quality, delivery and operational risks proactively. Communicate technical solutions, risks, dependencies and recommendations to technical and nontechnical stakeholders while balancing customer needs with long-term platform sustainability. Provide occasional off-hours or weekend support for critical production issues, deployments and business-critical activities, as needed. Qualifications 6+ years of software development experience delivering testable code and supporting operationalization as needed, with expertise in code reviews, configurability, source-code management, release practices and production support 6+ years of hands-on software development experience using C#, .NET and ASP.NET MVC Advanced proficiency in C# and .NET, including object-oriented programming, application services, controllers, models, asynchronous programming and common .NET engineering practices Strong self-starter with exceptional verbal and written communication skills, able to engage directly with clients, understand business needs, and translate them into effective technical solutions. Strong understanding of SOLID principles, common design patterns, modular development, microservice architecture and reusable software design Advanced experience designing and consuming REST APIs, including authentication, authorization, validation, versioning, security and resilient error handling Strong experience with XML, JSON, Entity Framework, LINQ, SQL and Postman for enterprise integration development and troubleshooting Solid experience with Git and Azure DevOps, including repositories, builds, CI/CD pipelines, releases, deployments and work-item management Strong debugging and root-cause analysis skills across logs, APIs, payloads, databases, configuration, application code, pipelines and deployment behavior Experience with NUnit, xUnit or MSTest, and a strong understanding of test coverage and testable design Understanding of application security, sensitive-data handling, logging, monitoring, reliability and configuration-management principles Willingness to work occasional off-hours or weekend support as needed Experience working in an Agile and Scrum team environment; Scrum Master experience is preferred Strong working knowledge of HTML, CSS and JavaScript for supporting end-to-end functionality; professional experience with React is nice to have Demonstrated success leading technical delivery, mentoring engineers, influencing solution quality and communicating complex topics to technical and nontechnical stakeholders is strongly preferred Benefits The base salary range for this role is $110,000 to $130,000 USD.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.  This role is based in the greater Colorado Springs, CO area. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us X: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is hiring a Video Editor & Shooter to create compelling, finished video for our content and social channels. Editing and social storytelling are the core of this role. You’ll find the story in footage, bring strong editorial recommendations, and own edits from selects through final delivery. You’ll also shoot executive content, interviews, events, and other planned capture. You’ll be one of the first two hires in a dedicated Content & Social (C&S) creative pod, alongside its creative lead. The role sits within the Harvey Creative Studio (HCS) for creative leadership, craft, and brand standards, with the C&S roadmap determining workload and priorities. Broader HCS projects are staffed separately. You’ll work directly with C&S leads from briefing through delivery and with the pod’s creative lead on narrative and editorial direction. The creative lead retains overall narrative responsibility and accountability for the work through delivery. You own the editing craft and delivery of finished assets within that direction. The Work You Will Support The initial planning mix for the pod includes: - Supporting 1–3 recurring series each month, including executive content. - Covering 2–3 events per month and turning captured footage into content for our channels. - Producing product videos with Product Marketing and relevant HCS teams, including an ongoing cadence of feature videos, explainers, use cases, and demonstrations beyond launch. - Recurring series generally have longer planning cycles. Event and product launch work often needs a turnaround of one to two weeks. The creative lead and C&S agree the pod’s workload and resourcing upfront, including deliverables, capture, editing time, and reviews. - For product launches, this pod owns the content and social assets on its roadmap. Larger campaign and demo productions remain with the relevant HCS teams, with messaging, footage, and delivery handoffs coordinated upfront. WHAT YOU'LL DO Editing and Social Storytelling - Own edits from footage review and selects through finished assets ready for each platform, using footage you capture and material supplied by other teams. - Find the story in interviews, event footage, and product content. Recommend hooks, structure, pacing, and cutdowns that deliver the message and fit the audience and channel. - Finish videos with captions, on-screen text, basic graphics, music, sound design, audio mixing, and color correction. Deliver the required aspect ratios and channel versions. - Build and refine recurring formats with the creative lead and C&S. Use audience response and available performance insights to recommend editorial improvements. - Manage versions and feedback through final export, checking message clarity, caption accuracy, picture, sound, and platform specifications. Shooting and Planned Capture - Shoot executive content, interviews, events, and other capture planned on the C&S roadmap, with reliable camera, lighting, and audio setups. - Translate the brief and creative direction into practical capture plans and shot lists. Capture the coverage needed for the planned edits and channel versions. - Help executives and other non-professional talent feel comfortable on camera, working from the creative lead’s direction and agreed interview approach. - Coordinate capture and editing time with the creative lead and production support, raising resource needs early so planned shoots and finished asset delivery are both covered. Collaboration and Delivery - Work day to day with C&S leads and the pod’s creative lead to confirm the message, audience, channel, deliverables, and timing before work begins. - Follow the approval model: C&S owns content and platform fit; HCS owns creative execution, craft, and brand standards. Incorporate both sets of feedback into the final assets. - Collaborate with copywriting support, when assigned, on scripts, interview preparation, and paper edits, with the creative lead retaining overall narrative ownership. - Partner with [named production owner to confirm], who owns scheduling, vendors, budgets, and shoot logistics. Provide capture requirements and flag capacity conflicts so editing time is protected. Media and Equipment - Maintain organized project files, footage backups, templates, LUTs, export presets, and reusable assets so edits and handoffs move efficiently. - Keep the camera, lighting, and audio kit used for your shoots organized and ready. Handle routine setup and care, and flag repair, rental, or additional crew needs to the production owner. WHAT YOU HAVE - 5+ years of professional video editing experience, with a portfolio showing consistent delivery of strong social content. - Strong editing skills in Premiere Pro or DaVinci Resolve, including captions, basic graphics, color correction, audio mixing, and exports for different channels. - Strong editorial judgment: you can find a clear story in footage and explain your recommendations on hooks, pacing, structure, and format. - Experience developing or improving recurring social formats and using audience response to inform the next edit. - Hands-on shooting skills for interviews, executive content, and events, including camera, lighting, and audio, with a calm approach to non-professional talent. - Experience balancing planned programming with shorter production timelines, managing feedback, and delivering finished work on schedule. - Clear communication, reliable media organization, and the judgment to raise scope or capacity issues early. Flexibility for planned event coverage, travel, and occasional early or late shoots. NICE TO HAVE - Experience on a dedicated content or social team at a technology, SaaS, or B2B company. - Experience editing product demonstrations, screen recordings, explainers, or use-case videos. - Interest in AI, the legal industry, and making complex products understandable through video. COMPENSATION $159,200 - $225,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-BG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff, Technical Account Manager. About the job This position is needed to be the designated technical support engineering contact for our strategic customers.  As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis. Responsibilities In this role, you’ll: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6 to 10+ years of relevant experience Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. Have an inquisitive mind to understand how things work Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Excellence in task prioritization and evaluation of situational urgency. Interest in utilizing customer feedback to identify and drive improvements in our products. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. Experience in managing dedicated customer accounts. Desired: Understanding of Telecoms and VOIP including WebRTC and SIP. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00. Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location Application deadline information Applications for this role are intended to be accepted until Nov 20th , but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

REMOTE | GEAR SEVEN 🎨 About the role You are the studio's first artist. You set the visual style and the feel of our games, then grow into art lead.

Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US); Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Our ideal candidate has a deep understanding of JavaScript, a passion for web performance, and can creatively come up with solutions to solve customer's needs. Our tech stack currently involves TypeScript, React, Vite, and Ryu, our in-house design system. Check out our Engineering Blog https://engineering.ramp.com/ for more on our tech stack, mission and values!   WHAT YOU’LL DO - Build! - Lead the design of performant, beautiful, and usable interfaces - Collaborate on our technical vision. Lead discussions and implementation of multiple complex projects - Foster a culture of upholding industry-leading UX - Continuously improve our engineering processes, tools, and systems that allow us to scale the code base, productivity, and the team - Recruit, interview and develop your own interview questions, while fostering the culture of excellence, velocity and humility - Inspire and mentor less experienced engineers and interns   WHAT YOU'LL NEED - Minimum of 5 years of frontend engineering experience preferred - Proficiency in JavaScript and React - Knack for getting the visuals right - Track record of shipping high-quality products and developing projects at scale - Ability to turn business and product ideas into engineering solutions - Desire to work in a fast-paced environment, continuously grow, and master your craft - Alignment with Ramp’s core values of enabling businesses to grow more by spending less BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Austin, TX/Liberty Lake, WA Senior PCB Designer Company: Infinitum Location: Liberty Lake, WA/Austin, TX Work Arrangement: Full-time, Onsite About the Role Infinitum is seeking an experienced Senior PCB Designer to lead the design, layout, and manufacturing release of complex multilayer printed circuit boards for our PCB stator motors and industrial Variable Frequency Drives (VFDs). Working onsite alongside electrical, mechanical, thermal, and manufacturing engineers, you will translate complex schematics into reliable, manufacturable layouts and play a key role in maintaining our PCB design standards, Altium libraries, manufacturing documentation, and engineering release processes. Key Responsibilities PCB Design and Layout Lead PCB layout and design for PCB stators, industrial motor controllers, VFDs, gate drivers, and power conversion systems, from component placement and stackup definition through routing and manufacturing output generation. Collaborate closely with electrical engineers to translate schematic requirements into optimized PCB layouts. Apply best practices for high-current routing, high-voltage isolation, grounding, signal integrity, high-speed design, EMI/EMC mitigation, and thermal management. Design mixed-signal layouts that place sensitive analog and digital control circuits alongside high-power switching circuits. Implement heavy-copper design practices, thermal vias, high-current interconnects, and appropriate power distribution techniques. Altium Design Rules and Verification Configure, manage, and validate custom Altium Design Rule Check (DRC) requirements, including electrical clearances, routing constraints, differential pairs, and layer-specific rules. Implement design constraints that enforce creepage, clearance, insulation, and high-voltage isolation requirements. Lead and participate in design reviews, resolve DRC violations before manufacturing release, and recommend improvements to manufacturability, reliability, and cost. PCB Libraries and Design Standards Develop and maintain Altium component libraries, including schematic symbols, PCB footprints, 3D models, and component data, with footprints and land patterns that meet IPC standards and manufacturer recommendations. Design and maintain standardized schematic and PCB templates, fabrication and assembly drawings, and output job configurations. Work with the engineering team to establish and continuously improve PCB design standards, workflows, library accuracy, and documentation consistency. Manufacturing Release and Supplier Support Prepare complete fabrication and assembly documentation packages, including drawings, Gerber/ODB++ outputs, drill files, pick-and-place data, and BOMs. Manage PCB and PCA design releases, revisions, and engineering change documentation through the company’s PLM system, ensuring design files and documentation are accurate, controlled, and traceable. Verify designs against applicable IPC standards and DFM/DFA guidelines, including fabricator and assembler capabilities, prior to release. Work with domestic and international PCB fabricators and contract manufacturers to investigate and resolve DFM, DFA, and production issues, and implement the resulting design improvements. Support prototype builds, including component procurement and contract manufacturer coordination as needed, through design validation and the transition to volume manufacturing. Required Qualifications Bachelor’s degree in Electrical Engineering, Electronics Engineering Technology, or a related technical discipline; Associate degree in Electronics Technology or a related field; or equivalent professional experience. Minimum of 10 years of professional PCB layout and design experience, including complex multilayer designs developed independently from schematic through production release. Advanced proficiency in Altium Designer (10 years), including PCB layout, component library management, design templates, custom DRC configuration, and manufacturing output generation. Strong understanding of multilayer PCB stackups, controlled impedance, differential pair routing, return-path management, and signal integrity fundamentals. Experience with high-current, high-voltage, and mixed-signal PCB design, including creepage, clearance, and EMI/EMC design principles. Extensive knowledge of PCB fabrication and assembly processes, DFM/DFA, and applicable IPC standards, including IPC-2221, IPC-2152, IPC-7351/7352, IPC-A-600, and IPC-A-610. Experience preparing manufacturing documentation and managing engineering revisions in a PLM or formal document control system. Strong troubleshooting, technical communication, and cross-functional collaboration skills. Preferred Qualifications PCB layout experience on industrial motor drives, VFDs, inverters, or power conversion equipment. Experience designing heavy-copper (2 oz and above) and high-layer-count PCBs with complex stackups, high-current power distribution, and demanding thermal or fabrication requirements. Experience with Arena PLM (Arena Solutions), including BOM control, engineering change orders (ECOs), and revision tracking for PCA releases. IPC Certified Interconnect Designer (CID or CID+) certification. Experience supporting high-volume PCB/PCA manufacturing with domestic and international suppliers, including resolving production yield issues. About Infinitum Infinitum develops high-efficiency electric motor systems that pair innovative PCB stator motors with integrated variable speed drives such as Aircore EC+, delivering efficient, compact solutions for industrial and commercial applications. As a Senior PCB Designer at Infinitum, your work will directly shape the core technology behind our products, from the PCB stators themselves to the power electronics that control them.

Location: San Francisco, CA | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Procurement Operations is the front door for buying at Anthropic. We sit inside Finance Operations and own the path from "I need to buy something" to a signed agreement, an accurate purchase order, and clean spend data at month end. We are hiring a Procurement Operations Business Partner to own that path for the teams that keep Anthropic's offices, people, and physical spaces running. Workplace covers real estate, office build outs and leases, furniture and equipment, facilities services, maintenance, and food and beverage. Security covers physical security: guard services, access control and badging, cameras, and security consulting that protect our offices and people. People covers recruiting agencies and recruiting operations, HR systems, benefits and Total Rewards vendors, and training and development. You will be the person who makes all of it feel simple to the teams who depend on it and reliable to the Finance stakeholders behind it. This is a high volume role with an accounting core. You ensure every purchase in your portfolio is coded, dated, received, and accrued correctly, so spend is right in the books every month. Expect a steady queue of requests, statements of work, change orders, and renewals, and expect to be the person Accounting trusts on all of it. We use Claude as part of our daily workflow and are looking for someone who wants to help define what an AI native procurement operations function looks like, including how AI changes intake, document review, vendor coordination, and requester support. Responsibilities Own the purchasing process Manage a high volume of purchase requests, statements of work, change orders, and renewals each month across Workplace, Security, and People, keeping speed and accuracy high at the same time. Serve as the primary procurement partner by guiding requesters from initial request to signed agreement and issued purchase order. Review every purchase request for the things that matter downstream: the right vendor record and contracting entity, complete commercial documents, correct spend categorization and service dates, and the approvals the purchase actually needs. Determine what each request requires before it can move, whether that is a statement of work, an amendment, a lease review, a privacy review, or a third party risk assessment, and route it to the right reviewers the first time. Partner with Privacy, Security, and Third Party Risk on vendors that handle employee or candidate data or have physical access to our offices, such as badging and camera systems, background check providers, and on site service staff. Hold the line that nothing goes live without the review it needs. Launch and track contract review with Legal and outside counsel, keep it moving, and confirm the executed agreement supports the purchase order before it is issued. Structure purchase orders so they match how the vendor bills (fixed fee, milestone or progress billing, time and materials, per placement, per head, or recurring monthly service) and how Accounting needs to see the spend, with the right GL account, cost center, and service period on every line. Manage change orders, renewals, and closures over the life of each agreement. Handle the mechanics that come with physical work and goods: multi line quotes, deposits, lead times, receiving, and asset handoffs for furniture, fixtures, and equipment. Know where a purchase belongs. Not everything in these categories should run through a purchase order, and you help requesters tell the difference between a contract that needs Procurement and spend that belongs on a card. Financial completeness and accuracy Code every purchase order correctly at creation, including GL account, spend category, cost center, and service period, and understand how each choice lands in the financials: capitalized build out and equipment versus operating spend, deposits and prepaids versus expense, and lease versus non lease costs. Work the hard cases with Accounting: progress billed construction, retainage, partially delivered milestones, guard services billed in arrears against changing staffing schedules, placement fees tied to start dates and guarantee periods, credits and true ups, and change orders that land mid month. Understand what a contract actually commits us to, including term, termination for convenience, and notice periods, so firm commitment reporting reflects the real exposure. Own the open purchase order book: receipts recorded against actual delivery, periodic reviews, stale line cleanup, coding corrections, and timely closures, so PO, receipt, and invoice agree. Serve as the first line reviewer for month end accruals on your portfolio, gathering estimates from vendors and budget owners for variable spend and confirming or correcting proposed amounts so Accounting can close on time. Partner with Accounts Payable to resolve invoice holds, PO mismatches, and receiving questions so vendors are paid on time and spend lands where it belongs. Support audit and reporting requests that touch your portfolio, including commitment schedules and control evidence, with data you can stand behind. Be the front door Be visible and responsive in your teams' Slack channels and office hours; answer routine purchasing questions quickly and escalate real blockers with context. Apply purchasing policy consistently and explain the why, including approval thresholds, signature authority, and when an exception is and is not available. Translate procurement, legal, privacy, and finance requirements into plain language for Workplace, Security, and People teams, and carry their operating reality back to those teams so controls fit the work. An office opening date, a guard post that has to be staffed tonight, or a recruiting search that has to start this week are real constraints, and you plan around them. Keep a regular check in with your highest volume teams so upcoming office projects, renewals, staffing changes, and searches are visible early and nothing urgent arrives as a surprise. Continuous improvement Maintain the playbooks, intake guidance, and standard operating procedures for your portfolio so the path is repeatable and does not live in one person's head. Identify manual steps, repeat questions, and failure points and fix them, including where Claude and workflow automation can take work off requesters and the team. Minimum qualifications 5 to 7+ years of procurement operations, purchasing, or vendor operations, including time supporting Workplace or Facilities, Security, or People teams. Proven track record of owning a high volume purchasing portfolio end to end in a procure to pay and intake platform. Solid working knowledge of accrual accounting as it applies to purchasing: accruals and reversals, service period and cutoff, prepaid versus expense, capital versus operating spend, and GL and cost center coding. You can explain how a purchase order becomes an entry in the general ledger. Experience managing services vendors on master agreements with statements of work and change orders, where scope moves and the contract, the PO, and the invoice have to stay in sync. Experience with facilities, real estate, or construction purchasing, including milestone or progress billing and receiving against physical delivery. Working knowledge of how contract review, privacy and security review, and financial controls fit together in a purchase, and the judgment to know when to push a request through and when to slow it down. Preferred qualifications Experience with office build outs, leases, or fixed asset purchasing, including furniture, fixtures, and equipment, and working alongside Lease Accounting or Fixed Assets. Experience buying physical security services or systems, such as guard services, access control, or video surveillance. Experience with recruiting agencies, contingent workforce, or HR and benefits vendors, including the privacy review that comes with employee and candidate data. Background in accounting, accounts payable, or a month end close process. Direct experience with Zip, Workday Financials, and Ironclad. Prior ownership of month end accrual review or open PO reconciliation for a large, variable spend portfolio. Experience designing tiered intake or approval frameworks that sped up low risk purchases without weakening controls. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $190,000 — $230,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Munich Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is trusted by the leading law firms and in-house teams to help them harness AI. We work closely with Innovation and Knowledge teams to plan and execute AI transformation efforts. Our Legal Innovation Partners provide strategic counsel to Innovation leaders as they define and execute AI transformation within their organizations. They represent Harvey within this Legal Innovation community and foster the strategic and product insights that help Harvey serve this community better. WHAT YOU'LL DO - Advise innovation and knowledge teams on AI transformation. You’ll leverage your lived experience as an innovation leader to help our customers design and execute their AI strategies, including client AI policies, rollout programs, and measures of success. - Support innovation leaders in advancing the frontier of firm and client collaboration. - Contribute to firm efforts to innovate on the business of law, and enterprise efforts to innovate on how legal services are provided. - Advance Legal AI thought leadership, including representing the community in industry forums and publishing analyses that advance the frontier of legal innovation. - Foster a thriving innovation and knowledge community, including creating opportunities for dialogue and collaboration across law firms, professional organizations, and corporate teams. WHAT YOU HAVE - 10+ years in a legal innovation role at a top tier law firm, corporate legal team, or legal tech organization. - Executive presence with CIOs/CKOs/CISOs and the ability to translate between technical and legal/business audiences. - Track record of shaping product direction or service design based on deep domain insight. - Strong point of view on the direction of AI transformation in law firms and a demonstrated interest in steering it for the benefit of lawyers, clients, and firms. - Exceptional communication skills—written thought pieces, conference speaking, and one-to-one executive advising. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-LM1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Dallas Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. WHAT YOU'LL DO - Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions. - Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. - Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience. - Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI. - Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations. - Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. - Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services. WHAT YOU HAVE - Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects. - Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels. - Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly - Team players described as committed, collaborative and proactive with a team-first mentality. WHAT WE OFFER - A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive. - An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. - A collaborative work environment that promotes growth, learning, and development. COMPENSATION $165,000-185,000 USD OTE 80/20 DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-AB2 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Chicago Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. WHAT YOU'LL DO - Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions. - Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. - Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience. - Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI. - Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations. - Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. - Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services. WHAT YOU HAVE - Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects. - Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels. - Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly - Team players described as committed, collaborative and proactive with a team-first mentality. WHAT WE OFFER - A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive. - An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. - A collaborative work environment that promotes growth, learning, and development. COMPENSATION $165,000-185,000 USD OTE 80/20 DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-AB2 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations. WHAT YOU'LL DO - Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA) - Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products - Partner with Product, Engineering and Data Science teams to build best in class risk tooling to increase operational efficiency - Partner with risk strategy teams to create a closed loop process to enhance policies and procedures - Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency - Research emerging fraud trends to innovate on Ramp's decisioning systems and policies - Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling - Partner with Customer Support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers WHAT YOU NEED - Minimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud - Minimum 2 years of experience building and managing teams - Strong background in process development and improvement - Investigative and critical thinking skills - Excellent written and verbal communication skills - Experience integrating AI into your daily work - Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries NICE-TO-HAVES - Experience with Regulation E, NACHA & Visa Core rules and regulations - Experience with Zendesk and Retool - Experience in high growth startups BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: UAE; Saudi Arabia Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE As a Deployment Strategist Lead, you'll be fully responsible for opening up a new market for ElevenLabs, and building a team to make it happen. This is a senior position in which you’ll operate as if a co-founder, working alongside an experienced sales leader, of an effective startup moving from 0 -> 1 within our broader org, aiming to deploy our voice AI technology at the most Strategic customers in the market against their most challenging problems. All the while you’ll be able to leverage support from the rest of ElevenLabs to accelerate. You will be responsible for hiring the team you need, winning the first customers in the market and ensuring that our product generates impact for them.   No two days are the same, but you should expect to: - Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points. - Build and lead a team of forward deployed engineers within the region. - Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions. - Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations. - Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness. - Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives. - Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models. - Build and deliver compelling demos of our voice and audio AI technology to new and existing customers. - Scope out potential applications in new industries and expand our AI solutions across different sectors globally. - Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions. - Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.   REQUIREMENTS - Executive Stakeholder Engagement: Proven experience engaging and influencing C-suite and VP-level stakeholders, both internally and at customer or partner organizations. - People Leadership: Demonstrated ability to hire, develop, and manage high-performing technical teams while fostering a collaborative and results-driven culture. - Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building. - Excellent communication and problem-solving skills, especially in terms of ability to summarize complex technical concepts and using logic in pursuing optimal solutions. - Technical aptitude to quickly understand our voice and audio AI models and their applications. - Strategic and Commercial Awareness: Ability to align technical strategy with business objectives, with an understanding of deal structures, go-to-market motions, and revenue impact. - Nice to have: Partner Ecosystem Development - Experience identifying, building, and nurturing relationships with system integrators, resellers, and technology partners to drive market growth. Location This role is remote-first, so it can be executed from anywhere in Saudi Arabia or UAE. Expect regular travel for customer onsites. Fluency in English and Arabic and a deep understanding of the regional and cultural nuances is required. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: US, Remote Workplace: remote 15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.     A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.   We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.   If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply. 15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.   This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design. Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar. The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity. Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live. Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done. Where This Role Sits This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it: R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them. Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation. Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them. This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them. New cross-team AI initiatives start with your manager, so they get prioritized before work begins. How Success Is Measured Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen. Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed. Escalation precision: when the AI hands off to a human, it lands in the right place with full context. Operability: every critical system has current runbooks and a functioning second; no single point of failure. Partner trust: tier leads, content, and product partners would say this function makes their work easier. What We're Looking For 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant). A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers. An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice. Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work. Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours. You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second. Working Style This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it: check in before investing significant time in adjacent work, surface risks to their manager as crisp recommendations rather than broad escalations, and measure their impact by outcomes the team ships together rather than by territory. We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact. We offer amazing benefits that align with our values and culture at 15Five.   Your Health & Wellbeing Medical, dental, vision with 15Five cost subsidy Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs Inclusive Benefits Stipend Access to mental health and wellness resources   Your Life Flexible Time Off Program Generous paid leave for new parents Military leave Paid Company Holidays Sabbatical Program   Your Future 401K with 4% Matching after 6 months   Your Work Life Remote work Work with experts in leadership, culture, and personal development     For more information see: Our Mission, Vision, & Values -https://www.15five.com/about Our People and Culture -https://www.15five.com/about/careers Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library   Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!   15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.   The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. AI Support Operations Manager- Annual Base Pay Range, US Full-Time  This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.

Location: Philippines APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: Independent Contractor – CPT-11100 Digital Correspondence Agent /Entry-Junior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. The client is seeking a Business Support Virtual Assistant to manage customer correspondence, email processing, and chat support operations for a property management organization. The VA will handle high-volume written communication, provide professional customer support through chat and email channels, and assist with digital administrative processing tasks. This role requires excellent written English, strong multitasking ability, and the capacity to work overnight EST hours after training completion. The ideal candidate is dependable, proactive, highly organized, and comfortable processing large amounts of digital information daily. Scope of Services Contractors will be required to provide services that align with the following client tasks: Digital Correspondence & Customer Support Produce professional written correspondence through email and chat support channels. Respond to customer inquiries using proper grammar, punctuation, and professional tone. Provide customer service support during designated business hours. Ensure all communication aligns with client satisfaction and service standards. Email & Data Processing Process a high volume of digital correspondence and emails daily. Maintain accurate handling and organization of customer communications. Assist with administrative data entry and digital record management. Work efficiently within performance and productivity metrics. Administrative & Operational Support Utilize Microsoft Office tools for communication and reporting tasks. Navigate web-based internal systems and client software platforms. Support team operations through reliable attendance and collaboration. Assist with additional administrative tasks as assigned. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Strong English reading, writing, and speaking skills required. Excellent written communication with proper grammar and punctuation. Prior customer service, administrative support, or chat/email support experience preferred. Comfortable handling high-volume digital processing tasks. Strong multitasking and organizational skills. Typing speed of at least 35 WPM preferred. Reliable, self-motivated, and detail-oriented. Flexible and dependable with overnight work schedules after training. Ability to work independently while maintaining productivity goals. Work Schedule Communication: Outlook, Microsoft Teams Productivity: Microsoft Office Suite Forms & Documentation: Microsoft Forms Internal Software: VANTACA (client training provided) Data Processing: Web-based platforms and digital correspondence systems Work Schedule Contracted Hours per Week: 40 Hours Scheduled Working Days: Monday through Friday for Training (4-weeks); Sunday through Thursday for Regular Schedule Daily Working Time: 8 AM to 5 PM EST training; 8 PM to 5 AM regular schedule Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Entry-Junior  Level Contracted Hours per Week: 40 hours/week Daily Working Time: 8 AM-5 PM EST training; 8 PM-5 AM EST (regular schedule) Scheduled Working Days: Monday-Friday (during 4-weeks training) then Sunday-Thursday (regular schedule) Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (native or near native accent required) REGION PREFERENCES: Philippines What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: Neenah, WI General Manager - Mission Critical Substations Mission Critical Power Infrastructure | Substations | Data Centers | Power Delivery Location: Flexible | Preference Near a Michels Office Employment Type: Full-Time Travel: Approximately 50% Travel Required Lead the Teams Powering Mission-Critical Infrastructure The rapid expansion of data centers, artificial intelligence, cloud computing, and digital infrastructure is driving unprecedented investment in mission-critical power systems. At the center of these developments are highly reliable substations and power delivery systems that ensure continuous operation of some of the world's most important facilities. As a General Manager - Mission Critical Substations , you will provide operational leadership for Michels Power's growing Mission Critical Power Infrastructure business. This role will oversee regional operations, customer relationships, project performance, business development initiatives, workforce planning, and strategic growth efforts supporting hyperscale data centers, mission-critical facilities, utility substations, and related power delivery infrastructure projects across North America. This position offers flexibility in work location, with a preference for candidates located near an established Michels Power office and the ability to travel as needed to support customers, project teams, and regional operations. Position Overview As the General Manager - Mission Critical Substations , you will be responsible for the planning, oversight, and operational performance of a regional portfolio of mission-critical substation projects while fostering an environment focused on safety, profitability, customer satisfaction, and operational excellence. Working closely with the Director of Operations, you will establish strategic goals for the business and lead Regional Managers, Project Managers, Construction Managers, and field leadership teams responsible for executing complex power infrastructure projects. You will play a significant role in customer development, business growth, workforce planning, financial forecasting, project execution, and regional strategy. Success requires strong operational leadership, business acumen, customer relationship management skills, industry presence, and the ability to develop high-performing teams while delivering successful project outcomes. Key Responsibilities Lead and oversee mission-critical substation operations to ensure alignment with divisional and corporate objectives. Establish operational priorities and strategic initiatives in partnership with the Director of Operations. Maintain accountability for project execution, customer satisfaction, financial performance, safety results, and regional growth. Build and maintain strong relationships with customers, engineering partners, developers, EPC firms, utilities, and industry stakeholders. Support long-term growth through customer development, workforce planning, market expansion, and strategic business initiatives. Foster a culture focused on safety, accountability, continuous improvement, collaboration, and operational excellence. Promote Michels Family of Companies culture, values, and leadership principles. What You'll Do Direct and oversee regional operations supporting mission-critical substation construction and power delivery infrastructure projects. Lead Regional Managers, Project Managers, Construction Managers, and operational teams responsible for project execution. Ensure projects are managed to maximize customer satisfaction, operational performance, and profitability. Lead preconstruction and RFP efforts in partnership with estimating and operations teams. Assist Executive Leadership and Business Development personnel with identifying new customers, growth opportunities, staffing requirements, and strategic initiatives. Develop and maintain executive-level relationships with hyperscale data center developers, utilities, renewable energy developers, engineering firms, mission-critical customers, and EPC partners. Review project financial performance, including revenue forecasts, margins, backlog, cash flow projections, and operational metrics. Collaborate with field leadership to plan workforce, equipment, and operational resource needs based on current and projected workloads. Regularly visit active projects to engage with field personnel and reinforce Michels Power's safety culture. Support troubled-project recovery plans and provide direct project leadership when required. Collaborate with Business Development, Finance, Human Resources, Equipment Operations, Safety, and executive leadership teams to achieve business objectives. Identify best practices, emerging technologies, and market trends that improve performance and reduce costs. Leadership Responsibilities Lead, mentor, coach, and develop operational personnel throughout the organization. Participate in hiring, onboarding, workforce planning, succession planning, and employee development initiatives. Conduct performance evaluations and provide meaningful feedback and career development support. Support internal and external opportunities for professional growth, leadership development, and industry certifications. Foster a collaborative and high-performance work environment. Support employee engagement, accountability, retention, and leadership development initiatives. Assist with personnel decisions including promotions, disciplinary actions, and organizational development efforts. What It Takes Bachelor's degree from an accredited four-year college or university and 10+ years of related experience , or an equivalent combination of education and experience. Experience leading operations, business units, project portfolios, or regional organizations within the utility, substation, power delivery, mission-critical, industrial, energy, or EPC industries. Strong understanding of project execution, customer relationship management, workforce planning, financial forecasting, and operational leadership. Proven ability to develop and maintain strong customer relationships while identifying opportunities for growth and market expansion. Experience supporting preconstruction efforts, project pursuits, estimating reviews, RFP responses, and strategic planning initiatives. Demonstrated success leading multidisciplinary teams and developing future leaders. Experience managing financial performance, including revenue forecasts, backlog, margin performance, cash flow projections, and operational planning. Strong leadership, organizational, communication, coaching, negotiation, and decision-making skills. Advanced industry certifications, licenses, or professional credentials are preferred but not required. Valid driver's license with an acceptable driving record. Ability to travel approximately 50% to support customers, project teams, business development initiatives, and operational activities throughout the region. Join a company that powers progress. Be a part of Michels Power, Inc.—where you don't just build projects, you build a career. #LI-AS1 AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/