Location: Americas Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Nick Guardino, Senior Director of Marketing Ops at
Customer.io
, and I'm looking for a GTM AI Engineer to help take our AI agents from scrappy prototypes to production-grade systems our GTM teams can depend on.
Over the last 3.5 months, our GTM AI team has built 11 agents now running in production, serving 120 active users and roughly 25,000 tool calls a day — all through custom CLIs that work, but weren't built to scale. We believe businesses can run leaner and go further when they deploy AI agents well, and we're figuring out that motion in real time. This role owns the scale and reliability layer so the rest of the team can keep building.
What we value
Craft over quick wins
— energized by making things robust, not just making them work.
A point of view
— we want someone who asks "why did you build it that way?" and has a specific answer for what to do instead.
Comfortable being wrong
— you try things fast, and you course-correct just as fast.
AI-native by default
— you'd rather direct Claude to write and QA code than write it by hand.
What you'll do
Alpha-to-production ownership
— take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code.
Observability & stability
— instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do.
Deployment & infrastructure
— stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack.
Database administration
— own how agents read from and write to our databases, safely and at scale.
Fleet maintenance
— monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful.
Partner closely with the GTM AI team
— free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability.
Bring an outside point of view
— tell us what we built wrong, and back it up with a plan to fix it.
What we're looking for
4+ years in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company.
Comfort working in the terminal daily, with a real GitHub PR-and-deploy workflow.
Cloud hosting experience — Kubernetes, VMs, or equivalent; Google Cloud experience strongly preferred.
Experience with how agents interact with and edit databases, including some hands-on database administration.
Familiarity with LLM-based application development: prompt engineering, tool/function calling, evals, and modern agent frameworks.
Ability to prompt AI tools correctly, review their output critically, and direct them to QA their own work — this is an AI-native role, not a hand-coding one.
Scrappy enough to iterate fast, disciplined enough to think about consistency once something needs to scale.
A point of view, and the willingness to ask "why did you build it that way?"
Compensation & Benefits
We believe in transparency. Starting salary for this role is
$140,000–$170,000 USD
(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute Zoom call with Recruiter
45-minute Zoom call with Hiring Manager
45-minute Zoom call with a member of the GTM AI team
60-minute Live technical session with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next
Security Engineer, Incident Response
About the job
The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments. You will work within a team that partners with R&D Engineering and R&D Business teams to develop scalable processes and technical solutions.
You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.
Responsibilities
In this role, you’ll:
Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.
Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.
Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.
Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.
Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.
Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.
Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Proven experience: 3+ years of security incident response in a production-cloud environment
Subject-matter expert on security issues and technologies
Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections
Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment
Experience working across a technology stack on difficult security challenges and initiatives
Experience with SIEM platforms and the ability to extend their functionality
Experience with SOAR tools and automating manual security processes
Experience in either AWS, GCP, or other large cloud platform
Excellent written and verbal communication skills
Ability to influence and build effective working relationships with every level of the organization.
Desired:
AI Model Security & Posture Management: Support Implementation of controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning
AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data
Artifact & Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.
Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks.
Location
This role will be remote, and based in Ireland or U.K.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We're hiring a Senior or Staff Software Engineer to join our Data Engineering team based in London.
As the Data Platform Team, we strive to create the world’s leading, commercially scalable, safe, and advanced humanoid robots that seamlessly integrate into daily life and amplify human capacity.
We’re looking for experienced Engineers to help build our data platform from the ground up. You’ll have the opportunity to define its architecture, make key decisions, and shape how we handle and process petabyte-scale data in the near future.
WHAT YOU'LL DO
- Build the Capability Factory - an internal platform designed for everyone from software engineers to non-technical operators, enabling the entire organization to teach HMND robots new skills at scale, from raw data all the way to deployed capabilities.
- Curate, preprocess, and manage large-scale datasets for humanoid robot training - a corpus of robot telemetry growing toward petabyte scale.
- Design and operate highly scalable data pipelines and the compute infrastructure that powers them, ensuring reliability and throughput as data volume and team demands grow.
- Ensure the quality, accuracy, and consistency of training data across multiple concurrent projects and robot platforms.
- Collaborate with machine learning teams to shape the Capability Factory, streamline MLOps, and build the evaluation workflows that close the loop between training runs and real-world robot performance.
- Build data warehouse solutions and BI dashboards that give stakeholders across the organization clear visibility into data collection, model progress, and operational health.
- Establish and uphold best practices for data management - versioning, access control, security, and compliance.
WHAT WE'RE LOOKING FOR
- 5+ years of software engineering experience, with a track record of owning and delivering complex systems end-to-end, not just contributing to them.
- Strong backend engineering - designing and operating production-grade APIs and services: clean data modeling, reliable error handling, performance under load.
- Data engineering at PB+ scale - building and maintaining pipelines that move, transform, and validate large volumes of data reliably; understanding of batch and streaming processing patterns, data quality, and schema evolution.
- Workflow orchestration at scale - designing and operating multi-step automated pipelines with retries, observability, and graceful failure handling.
- Distributed systems fundamentals - you understand how things break at scale: eventual consistency, idempotency, backpressure, job scheduling, and failure modes in distributed compute and storage.
- Cloud infrastructure fluency - you have shipped and operated real systems on a major cloud provider; you think about cost, reliability, and security as first-class concerns, not afterthoughts.
- Container orchestration - deploying and operating workloads on Kubernetes at a level where you can debug scheduling issues, design resource allocation, and reason about cluster health without guidance.
- Full-stack range - comfortable building both the backend and the frontend of an internal product; you can own a feature from database schema to UI without handing off.
- Production ownership mindset - you've been on-call, triaged incidents under pressure, and improved systems after postmortems. You take reliability personally.
Nice to Have
- ML infrastructure or MLOps experience - understanding of how training jobs run, how model artifacts are managed, and what makes an evaluation pipeline trustworthy; you've worked alongside or directly supported ML researchers.
- Distributed compute frameworks - experience with large-scale parallel data processing, whether for data transformation, model training, or evaluation.
- Domain knowledge in robotics or embodied AI - familiarity with robot data formats, sensor telemetry, or the sim-to-real evaluation loop is a significant head start.
- BI and data warehouse experience - building data models and dashboards that translate raw operational data into decisions for non-technical stakeholders.
- Dual-cloud or multi-cloud storage - experience reasoning about cost, latency, and consistency tradeoffs across storage providers.
- Frontend product sense - beyond just shipping features, you have opinions about what makes an internal tool actually usable by non-engineers.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Responsibilities:
— Develop and manage the overall cutover strategy, plan, timeline, and related governance activities.
— Coordinate across functional, technical, infrastructure, and business teams to ensure full readiness for cutover.
— Lead cutover planning workshops and define all tasks, dependencies, responsibilities, and validation steps.
— Facilitate mock cutovers and rehearsals to validate processes and ensure a smooth execution.
— Identify, track, and mitigate cutover-related risks, issues, and decision points.
— Oversee system freeze periods, data migration, technical deployments (e.g., transports, configurations), and business validation during cutover.
— Manage communication throughout execution, support go-live, and coordinate the transition into hypercare.
Requirements:
— 3-5 years of experience as a Cutover Lead on SAP implementation projects (ECC or S/4HANA).
— Strong understanding of SAP modules, data migration processes, and system landscapes.
— Excellent project management and organizational skills.
— Ability to coordinate cross-functional and cross-geographical teams.
— Strong communication and stakeholder management abilities.
— Familiarity with tools like Microsoft Project, Jira, ServiceNow, SAP Solution Manager.
— English B2+.
— PMP or similar certification is a plus.
What you’ll do / Who you are:
— Develop and manage the overall cutover strategy, plan, timeline, and related governance activities.
— Coordinate across functional, technical, infrastructure, and business teams to ensure full readiness for cutover.
— Lead cutover planning workshops and define all tasks, dependencies, responsibilities, and validation steps.
— Facilitate mock cutovers and rehearsals to validate processes and ensure a smooth execution.
— Identify, track, and mitigate cutover-related risks, issues, and decision points.
— Oversee system freeze periods, data migration, technical deployments (e.g., transports, configurations), and business validation during cutover.
— Manage communication throughout execution, support go-live, and coordinate the transition into hypercare.
Location: New York City Office
COMPANY DESCRIPTION
Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting.
ROLE DESCRIPTION
We're hiring our first paralegal to join Tennr's legal team. You'll work directly with our two attorneys across the full range of legal work at a high-growth health-tech company, with a heavy emphasis on commercial contracts.
Today, our attorneys handle everything: drafting, negotiating, and reviewing customer and vendor agreements, building and maintaining compliance programs, advising product and business development teams, and managing corporate governance. We need someone who can manage the operational side of our legal function, take on contract drafting and review review, and help us build the internal resources and scalable processes that a high-growth company like us needs.
KEY RESPONSIBILITIES
You'll be embedded in the work from day one. You'll review and draft contracts, manage deal flow, maintain our contract repository, and create the templates, playbooks, and guides that help our internal teams work with Legal more effectively. As you build fluency in our business and contracts, you'll take on increasing responsibility for managing the contract lifecycle end to end, serving as a first point of contact for routine contracting matters and escalating to the attorneys as needed. A more detailed description of your anticipated responsibilities is below.
Contract Drafting, Contract Management, and Legal Operations
- Draft, review, and negotiate commercial contracts, including SaaS subscription agreements, order forms, BAAs, NDAs, vendor agreements, and partnership agreements
- Serve as the first point of escalation for routine contracting questions from Sales and Business Development, routing complex or novel issues to the attorneys
- Maintain and organize Tennr's contract repository across SpotDraft, DocuSign, and Salesforce, including managing contract workflows end-to-end and tracking active contract obligations.
- Support the procurement process and maintain visibility into vendor agreements and compliance requirements
- Assist with corporate governance tasks as needed, including maintaining corporate records and supporting board-related processes
Cross-Functional Enablement
- Develop and maintain internal legal resources: contract playbooks, FAQ documents, written guidelines for teams
- Create internal reference materials such as ambassador program documentation, product-specific walkthroughs, and compliance guides
- Attend or distill notes from cross-functional meetings to identify emerging legal needs and areas where teams could benefit from additional guidance or resources
- Support compliance tracking by helping build and maintain team-specific compliance calendars and audit documentation
Compliance Support
- Assist with compliance monitoring and documentation, helping to build and maintain records supporting Tennr's compliance programs, including HIPAA-related obligations
CANDIDATE QUALIFICATIONS
- 5+ years of experience as a paralegal, contracts specialist, or in a similar role within an in-house legal department or law firm, ideally supporting a technology or healthcare company
- Hands-on experience drafting, reviewing, and negotiating commercial contracts (SaaS, technology, or services agreements); you understand how provisions interact, not just how to check them against a list
- Strong organizational skills and the ability to manage multiple concurrent workstreams (active deal flow, repository maintenance, internal projects) with minimal supervision
- Excellent legal writing skills for both contract markup and clear, usable internal documents and guidelines
- Familiarity with contract lifecycle management tools (SpotDraft, Ironclad, Agiloft, or similar) or demonstrated ability to learn new systems quickly
- A proactive mindset: you notice when a recurring question should become a written resource, when a process could be improved, or when a team needs support before they ask for it
- Comfort working in a fast-paced, high-growth environment where priorities shift and the role will evolve
NICE TO HAVE
- Experience working in healthcare, health-tech, or a similarly regulated industry
- Familiarity with HIPAA, BAA requirements, or healthcare data privacy
- Experience with AI-assisted legal tools or contract review automation (e.g., building or configuring playbooks in AI-powered review platforms, designing automated intake or review workflows)
- Interest in or experience with process design and workflow automation for legal operations: building systems that reduce manual work and let a small team scale
- Experience building self-service legal resources, internal knowledge bases, or intake workflows
- Familiarity with Salesforce and DocuSign from an administrative or configuration perspective
WHY TENNR?
- Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.
- Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure.
- Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
- Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week.
- Free lunch! Plus a pantry full of snacks.
BENEFITS
- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Competitive parental leave
Location: Paris; Amsterdam; Warsaw; Munich; London; Berlin
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a Site Reliability Engineer (SRE) on the Cloud Platform team, you will shape the reliability, scalability, and performance of our Cloud platform and customer-facing applications. You’ll work closely with software engineers and product teams to ensure our systems meet and exceed the expectations of both internal and external customers.
This role is critical in maintaining the stability and efficiency of our infrastructure, enabling seamless experiences for users and developers. Your expertise will directly impact the robustness of our AI platform, ensuring it operates at scale with minimal downtime.
WHAT YOU WILL DO
- Design, build, and maintain scalable, highly available, and fault-tolerant infrastructures to support our Cloud platform.
- Operate systems and troubleshoot issues in production environments, including interrupts, on-call responses, and infrastructure scaling.
- Implement and improve monitoring, alerting, and incident response systems to minimize downtime and optimize performance.
- Develop and maintain workflows and tools for CI/CD, containerization, orchestration, monitoring, and logging.
- Participate in on-call rotations to respond to incidents and perform root cause analysis to prevent recurrence.
- Drive continuous improvement in infrastructure automation, deployment, and orchestration.
- Collaborate with software engineers to enable safe and reproducible model-training experiments.
- Build and enhance a cloud platform that abstracts infrastructure complexities for science and engineering teams.
- Design and develop new workflows, tooling, and automation to improve system reliability, availability, and performance.
- Ensure infrastructure adheres to security best practices and compliance requirements in collaboration with the security team.
- Document processes and procedures to ensure consistency and knowledge sharing across the team.
WHAT WE'RE LOOKING FOR
- A Master’s degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in a DevOps or SRE role, with strong expertise in bare metal infrastructure and distributed systems.
- Hands-on experience with site reliability issues, including root cause analysis, in-production troubleshooting, and on-call rotations.
- Proficiency in working with reliability KPIs, such as observability, alerting, and SLAs.
- Experience with CI/CD, containerization, and orchestration tools like Docker and Kubernetes.
- Knowledge of monitoring, logging, alerting, and observability tools such as Prometheus, Grafana, ELK Stack, or Datadog.
- Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
- Proficiency in scripting languages (Python, Go, Bash) and a strong understanding of software development best practices.
- Solid grasp of networking, security, and system administration concepts.
- Excellent problem-solving and communication skills, with the ability to work effectively in a collaborative environment.
- Experience in an AI/ML environment, high-performance computing (HPC) systems, or modern AI-oriented solutions (e.g., Fluidstack, Coreweave, Vast) is a plus.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Seoul
Workplace: OnSite
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
About The Job
Mistral AI is seeking Applied Scientists and Research Engineers to drive innovative research and collaborate with clients on complex research projects.
You will develop SOTA models across different modalities such as text, image, and speech. By developing novel methods and research ideas you will apply these models across a diverse set of use cases and domains. Working cross-functionally with both external and internal science, engineering, and product teams you will deliver high-impact AI solutions that turn the needle.
What you will do
• Run pre-training, post-training and deploy state of the art models on clusters with thousands of GPUs. You don’t panic when you see OOM errors or when NCCL feels like not wanting to talk.
• Generate and curate data for pre-training and post-training, working on evaluations and making sure the model’s performance beats expectations.
• Develop the necessary tools and frameworks to facilitate data generation, model training, evaluation and deployment.
• Collaborate with cross-functional teams to tackle complex use cases using agents and RAG pipelines.
• Manage research projects and communications with client research teams.
About you
• You are fluent in English and Korean, and have excellent communication skills. You are at ease explaining complex technical concepts to both technical and non-technical audiences.
• You’re an expert with PyTorch or JAX.
• You’re not afraid of contributing to a big codebase and can find yourself around independently with little guidance.
• You write clean, readable, high-performance, fault-tolerant Python code.
• You don’t need roadmaps: you just do. You don’t need a manager: you just ship.
• Low-ego, collaborative and eager to learn.
• You have a track record of success through personal projects, professional projects or in academia.
It would be great if you
• Hold a PhD / master in a relevant field (e.g., Mathematics, Physics, Machine Learning), but if you’re an exceptional candidate from a different background, you should apply.
• Can bring a variety of research experience (agents, multi-modality, robotics, diffusion, time-series).
• Have contributed to a large codebase used by many (open source or in the industry).
• Have a track record of publications in top academic journals or conferences.
• Love improving existing code by fixing typing issues, adding tests and improving CI pipelines.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Paris; London
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
Role Summary
We are seeking a Senior Commercial Legal Counsel to join our Legal team and focus primarily on Contracts & Commercial topics. As a member of our legal team (based in Paris or London), you will be instrumental in :
• Supporting our business in drafting our contracts, agreements and terms to enable deal making and revenue generation
• Drive contracts negotiations and help contracts adaptation to the evolving AI regulation and compliance
The role reports into our Director, commercial legal affairs based in Paris. The legal team currently comprises 30 persons across Paris, London, Singapore and Palo Alto, covering a spectrum of competences across regulatory, IP, contracts and corporate.
What you will do
• Alongside with the Director, commercial legal affairs, supervise the EMEA commercial legal team: case monitoring, first point of escalation, decision-making support, team coordination
• Drive the development of structural resources for the commercial legal team but also for other stakeholders (GTM teams, procurement, etc.).
• Draft, update and provide strategic advice on a wide range of contracts, including but not limited to AI-related service agreements.
• Negotiate (markup, arguments, strategies) such contracts with suppliers, partners, customers and other stakeholders.
• With the support of other team members (especially in direct connection with the product and compliance team) in their respective fields of expertise, stay updated on the latest products and AI-related legal and regulatory developments, including when coming from customers’ fields, and provide guidance to their translation into contract adaptation and negotiation.
• Provide training and support to the business on legal and compliance matters related to AI, and on contract negotiation
About you
Background: Master degree in law, a bar admission is a plus, as well as an experience in a fast-growing environment.
Experience: a minimum of 8-10 years of relevant legal experience, preferably in a related technology or AI-focused environment involving contract negotiation.
Knowledge of Artificial Intelligence: An understanding of artificial intelligence technologies and their applications is essential. Good knowledge of the relevant area of law, such as data privacy, intellectual property, contract law and liability, regulatory and compliance.
Analytical Skills: Ability to analyze complex legal and technical issues related to AI and to identify potential legal risks and solutions is important. Candidates should be detail-oriented and have strong problem-solving skills.
Communication Skills: Excellent written and verbal communication; Strong ability to present complex legal concepts in a clear and understandable manner. Business oriented.
International mindset: An international experience is a plus.
Adaptability: Given the rapidly evolving nature of AI technologies and the legal landscape surrounding them, candidates should be adaptable and willing to continuously learn and update their skills and knowledge. Ability to work independently and in a team-oriented, collaborative environment. Proactive, flexible, and able to manage multiple priorities in a fast-paced environment.
Ethical Awareness: A strong understanding of ethical considerations related to AI, such as fairness, transparency, accountability, and bias mitigation, is important.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Paris; Amsterdam; Munich; London; Brussels; Berlin
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
We are looking for a hands on, forward-thinking Privacy Legal Counsel to shape and scale our global privacy strategy across cutting-edge AI products, frontier research, commercial partnerships, and internal core operations.
This isn't a typical compliance role focused on boilerplate checklists. Instead, you'll sit right at the heart of innovation, embedding directly with world-class researchers, engineers, product managers and other business leaders to invent impactful, privacy-first solutions for our fast-paced and rapidly evolving AI offerings.
Reporting to the Privacy Legal Lead, you will act as a key strategic partner, mastering complex data flows, evaluating emerging risks with innovative judgment, and empowering cross-functional teams to build fast with confidence.
We are looking for a qualified lawyer with approximately 5–8 years' post-qualification experience in data protection / privacy law, ideally with prior in-house or technology-sector exposure.
Where You'll Make an Impact
1. Champion Privacy-by-Design for our Next-Gen AI Products
- Guide products from concept to launch by championing privacy-by-design for new AI products, features, and cloud infrastructure.
- Translate nuanced legal requirements into actionable, developer-friendly product roadmap items and operational frameworks.
- Stay ahead of global AI and data privacy regulations, translating emerging laws into proactive business strategies.
2. Architect Scalable Privacy Operations
- Architect next-generation privacy workflows from the ground up, identifying opportunities to automate compliance and eliminate friction.
- Elevate our core privacy documentation (including DPIAs, ROPAs, TIAs, policies, and public-facing notices) to ensure they are clear, robust, and modern.
- Streamline day-to-day tasks and governance mechanisms to support rapid scaling while ensuring uncompromised data protection.
3. Empower Other Teams
- Lead discussions on complex topics including international data transfer frameworks, vendor management, and cross-border data protection strategy.
- Provide responsive, practical legal support across HR, Marketing, Sales, IT, Security, and Executive leadership.
- Create engaging, non-legalistic training and self-serve resources that empower non-legal teams to act with speed and autonomy.
What We're Looking For
• Background : Master degree in law, a bar admission is a plus, as well as an experience in a fast-growing environment
• Experience: 5 -8 years of experience in a law firm or in a tech company, in IT law and specifically in privacy law and GDPR compliance
• Knowledge of privacy law: The candidate has a good knowledge of privacy regulations and guidance from national supervisory authorities as well as the EDPB
• Knowledge of Artificial Intelligence: An understanding of artificial intelligence technologies and their applications is essential
• Solution oriented approach: The ideal candidate should be able to identify compliance issues and develop effective strategies to address and resolve them. They should be capable of implementing practical solutions
• Project management: The candidate has good project management skills
• Analytical Skills: Ability to analyze complex legal and technical issues related to AI and to identify potential legal risks and solutions is important. Candidates should be detail-oriented and have strong problem-solving skills
• Communication Skills: Excellent written and verbal communication; Strong ability to present complex legal concepts in a clear and understandable manner. Business oriented
• International mindset: An international experience is a plus
• Adaptability: Given the rapidly evolving nature of AI technologies and the legal landscape surrounding them, candidates should be adaptable and willing to continuously learn and update their skills and knowledge. Ability to work independently and in a team-oriented, collaborative environment. Proactive, flexible, and able to manage multiple priorities in a fast-paced environment
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Paris
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a Site Reliability Engineer (SRE) on the Platform team, you will shape the reliability, scalability, and performance of our platform and customer-facing applications. You’ll work closely with software engineers and research teams to ensure our systems meet and exceed the expectations of both internal and external customers.
This role balances day-to-day operations on production systems with long-term software engineering improvements. Your work will reduce operational toil, foster reliability, and ensure high availability for our web services, inference environments, and ML workloads. You’ll enable seamless replication of work environments across multiple HPC clusters, directly impacting the stability and efficiency of our AI platform.
WHAT YOU WILL DO
- Design, build, and maintain scalable, highly available, and fault-tolerant infrastructures to support web services and ML workloads.
- Ensure our platform, inference, and model training environments are always highly available and enable seamless replication across HPC clusters.
- Operate systems and troubleshoot issues in production, including interrupts, on-call responses, and infrastructure scaling.
- Implement and improve monitoring, alerting, and incident response systems to minimize downtime and optimize performance.
- Develop and maintain workflows and tools for CI/CD, containerization, orchestration, monitoring, and logging.
- Participate in on-call rotations to respond to incidents and perform root cause analysis.
- Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux, and Terraform.
- Collaborate with AI/ML researchers to enable safe and reproducible model-training experiments.
- Build a cloud-agnostic platform that abstracts infrastructure complexities for science and engineering teams.
- Design and develop new workflows, tooling, and automation to improve system reliability, availability, and performance.
- Work with the security team to ensure infrastructure adheres to best practices and compliance requirements.
- Document processes and procedures to ensure consistency and knowledge sharing across the team.
WHAT WE'RE LOOKING FOR
- A Master’s degree in Computer Science, Engineering, or a related field.
- 7+ years of experience in a DevOps or SRE role, with strong expertise in cloud computing and distributed systems.
- Hands-on experience with site reliability issues, including root cause analysis, in-production troubleshooting, and on-call rotations.
- Proficiency in working with reliability KPIs, such as observability, alerting, and SLAs.
- Experience with CI/CD, containerization, and orchestration tools like Docker and Kubernetes.
- Knowledge of monitoring, logging, alerting, and observability tools such as Prometheus, Grafana, ELK Stack, or Datadog.
- Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
- Proficiency in scripting languages (Python, Go, Bash) and a strong understanding of software development best practices.
- Solid grasp of networking, security, and system administration concepts.
- Excellent problem-solving and communication skills, with the ability to work effectively in a collaborative environment.
- Experience in an AI/ML environment, high-performance computing (HPC) systems, or modern AI-oriented solutions (e.g., Fluidstack, Coreweave, Vast) is a plus.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Nassau, New Providence
Workplace: hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
The Chief Operations Officer holds direct executive responsibility for the Bank's day-to-day operations and serves as Senior Official II. The role encompasses operational management across payments, client accounts, correspondent banking, and card programme operations, alongside the regulatory accountability and deputisation responsibilities of the Senior Official II designation under the BTCRA. The COO works in close coordination with the Chief Executive Officer and senior officers to ensure all operational activities comply with applicable regulatory requirements and Board-approved policies.
Responsibilities
Take executive ownership of day-to-day banking operations — including payments processing, client account management, reconciliation, and card programme operations — ensuring activities are conducted within the Bank's risk appetite.
Manage the Bank's operational relationships with payment channel counterparties, correspondent banks, BIN sponsors, card scheme partners, and third-party service providers.
Serve as the second primary contact with the Central Bank of The Bahamas, ensuring timely and accurate communication on all material operational matters.
Ensure day-to-day operations comply with AML/CFT controls, Non-Resident exchange control obligations, BTCRA prudential requirements, and applicable CBOB guidelines, providing first-line operational support to the AML/CFT monitoring function.
Escalate material operational, financial, or regulatory issues to the CEO and Board promptly, maintaining a transparent relationship with the Board on all operational matters.
Design, implement, and continuously improve operational procedures, controls, and workflows in coordination with the CRO and MLRO/Compliance Officer, ensuring processes are documented, tested, and regulatory-aligned.
Oversee outsourcing and third-party service arrangements within scope, including Group-provided support functions, ensuring appropriate service levels, controls, and exit arrangements per CBOB Outsourcing Guidelines.
Coordinate with Capital.com Group's technology, operations, and support functions to ensure intercompany arrangements operate effectively and in compliance with applicable requirements.
Prepare or oversee operational reporting and Board and committee papers within scope.
Maintain fit-and-proper status for the Senior Official II designation under the BTCRA, notifying the CEO and Board promptly of any matter that may affect that status.
Requirements
Bachelor's degree or above in finance, business administration, economics, banking, or a related field; postgraduate qualification or professional certification is an advantage.
Minimum 7–10 years in banking or financial services, including at least 5 years in a senior operational management role at a licensed bank or regulated financial institution.
Hands-on experience across payments processing (SWIFT, SEPA, or equivalent), client account lifecycle management, correspondent banking, and card programme or payment channel operations.
Sound working knowledge of Bahamian banking regulation, including the BTCRA and CBOB guidelines, or an equivalent regulatory framework in a comparable jurisdiction.
Understanding of AML/CFT obligations applicable to banks, including transaction monitoring, Non-Resident exchange control requirements, and CBOB regulatory reporting.
Familiarity with core banking and payment systems; experience with digital or cloud-based core banking platforms is an advantage.
Must satisfy CBOB fit and proper requirements, including competence, integrity, and financial soundness.
Must not be employed at any other firm; any external non-executive positions must be disclosed and assessed for conflict of interest and full-time commitment compatibility.
Strong operational management, analytical, and process-design capabilities.
Ability to build robust processes in a lean, de novo banking environment with an evolving operating model.
High accountability, sound operational judgement, and collaborative working style.
Fluency in English.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Location: Ireland, Dublin
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview
The Director, IT Core Infrastructure is a senior technology leader responsible for the strategy, transformation, delivery, and operations of SIE’s global core infrastructure capabilities. The role leads a broad, globally distributed organization spanning internal networks and client access, core network connectivity across physical sites, cloud and on-premise infrastructure, and enterprise endpoint management across mobile, Linux, Windows, and Mac platforms.
Reporting to the Senior Director of IT, this role leads through multiple managers and is accountable for the performance, security, scalability, reliability, resilience, and user experience of Core Infrastructure services. The Director will translate enterprise strategy into clear priorities, investment decisions, and multi-year roadmaps while balancing transformation, operational performance, technical debt, risk, and cost.
This leader will drive the evolution of Core Infrastructure toward highly automated, software defined, self-service, and increasingly autonomous operating models. The role requires the technical credibility to lead across infrastructure disciplines and the breadth to shape technology strategy, lead transformation, influence across organizational boundaries, and take on expanded responsibilities as business needs evolve.
What you'll be doing:
Functional Leadership & Accountability
Lead the Core Infrastructure organization across multiple teams and disciplines, providing clear direction, priorities, and accountability for outcomes.
Hold end-to-end accountability for service performance, including availability, reliability, security, resilience, and user experience.
Set priorities and make decisions across the Core Infrastructure portfolio, balancing operational needs, transformation, risk, technical debt, and investment.
Establish
clear accountability across teams while empowering leaders to independently own their services and outcomes.
Infrastructure Strategy & Transformation
Define and execute a Core Infrastructure strategy and multi-year roadmap aligned with enterprise technology strategy and business priorities.
Lead the evolution toward highly automated, software defined, self-service, and increasingly autonomous infrastructure services.
Drive adoption of
infrastructure
as code, observability, AI enabled operations, and modern engineering practices to improve reliability, scalability, speed, and efficiency.
Simplify and standardize technology and service models, reducing complexity and improving the ability to
operate
globally at scale.
Partner with Information Security, Service & Support, and other technology organizations to develop integrated solutions and influence broader enterprise technology strategy.
Service Delivery & Operational Excellence
Establish strong operational practices across service management, incident response, change management, lifecycle management, capacity, observability, and resilience.
Ensure infrastructure services meet performance, security, availability, resilience, business continuity, and regulatory requirements.
Drive measurable improvements in reliability, employee experience, engineering productivity, automation, cost efficiency, and speed of delivery.
Use operational data and service performance measures to
identify
systemic issues, prioritize improvements, guide investment, and reduce manual operational effort.
Enterprise & Cross Functional Leadership
Serve as a trusted advisor to senior technology and business leaders on infrastructure strategy, investments, risks, and opportunities.
Lead complex enterprise initiatives that span multiple technology organizations and require alignment across priorities, ownership boundaries, and stakeholders.
Represent Core Infrastructure in enterprise planning, architecture, investment, risk, and transformation discussions, bringing a perspective beyond the immediate needs of the function.
Communicate complex technology decisions and
tradeoffs clearly
to executive audiences and build strong partnerships across technology and business organizations.
People Leadership & Organizational Development
Lead, coach, and develop a global organization of managers, architects, and senior engineers.
Build a high performing leadership team with clear accountability, strong ownership, and the ability to
operate
independently.
Develop leaders capable of owning major technology domains and enterprise outcomes, creating organizational depth and succession readiness.
Continually evolve organizational structure, skills, roles, and sourcing models to support changing business and technology needs.
Build a culture centered on engineering excellence, accountability, collaboration, continuous improvement, and measurable outcomes.
Financial, Portfolio & Resource Management
Own financial planning, forecasting, investment prioritization, and resource allocation across the Core Infrastructure portfolio.
Make deliberate investment tradeoffs across transformation, lifecycle, technical debt, resilience, security, operational needs, and emerging capabilities.
Drive sustainable cost optimization and develop clear business cases for significant technology investments.
Manage strategic vendors, partners, and sourcing models to ensure performance, value, innovation, and alignment with SIE priorities.
Governance, Risk & Continuous Improvement
Establish appropriate governance, standards, and policies across Core Infrastructure while avoiding unnecessary process and operational overhead.
Identify
, communicate, and mitigate risks related to availability, security, scalability, lifecycle, capacity, and resilience.
Establish
and monitor meaningful service level
objectives
, availability targets, operational health measures, and business outcome metrics.
Use data to drive accountability, investment decisions, and continuous improvement.
Challenge existing processes and operating models where they create unnecessary complexity or limit speed, automation, or scalability.
Contribute to the continued evolution of the broader IT operating model and technology organization.
What we're looking for:
12+ years of experience across infrastructure engineering, enterprise technology, or related technology disciplines.
5+ years of experience managing managers and leading large, globally distributed technology teams.
Broad understanding of enterprise infrastructure and technology services, with deep
expertise
in one or more relevant domains and the ability to lead effectively across disciplines.
Proven experience
operating
and evolving large scale, business critical enterprise technology environments.
Demonstrated
experience leading significant technology, organizational, or operating model transformation across multiple teams or domains.
Experience developing managers and senior technical leaders and building leadership depth within an organization.
Demonstrated
ability to influence senior stakeholders and lead initiatives beyond direct organizational ownership in complex, matrixed organizations.
Experience building and executing multi-year strategies, roadmaps, investment plans, and operating models.
Strong financial and commercial acumen, including investment prioritization, vendor strategy, and cost optimization.
Ability to translate complex technology topics into clear business implications, decisions, and outcomes for executive audiences.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click
here
to learn more.
The estimated base pay range for this role is listed below.
Base: €124,200 - €186,200 + Bonus & Benefits.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Paris
Workplace: OnSite
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
Role Summary
We are seeking a Legal Counsel to join our Legal team and focus primarily on Contracts & Commercial topics.
As a member of our legal team (based in Paris), you will be instrumental in :
• Supporting our business in drafting our contracts, agreements and terms to enable deal making and revenue generation
• Drive contracts negotiations and help contracts adaptation to the evolving AI regulation and compliance
The role reports into our Director, Commercial Legal Affairs based in Paris. The legal team currently comprises 6 persons across Paris and Palo Alto, covering a spectrum of competences across regulatory, IP, contracts and corporate.
What you will do
• Draft and provide strategic advice on a wide range of contracts, including but not limited to AI-related service agreements.
• Negotiate (markup, arguments, strategies) such contracts with suppliers, partners, customers and other stakeholders.
• With the support of other team members in their respective fields of expertise, stay updated on the latest products and AI-related legal and regulatory developments, including when coming from customers’ fields, and provide guidance to their translation into contract adaptation and negotiation.
• Collaborate with cross-functional teams in close partnership with technical and business teams to ensure legal and regulatory compliance in the deployment of AI technologies.
• Provide training and support to the business on legal and compliance matters related to AI, and on contract negotiation.
• Help on other legal topics as needed (labor law, corporate, competition law, etc.)
About you
Background: Master degree in law, a bar admission is a plus, as well as an experience in a fast-growing environment.
Experience: a minimum of 3-5 years of relevant legal experience, preferably in a related technology or AI-focused environment involving contract negotiation.
Knowledge of Artificial Intelligence: An understanding of artificial intelligence technologies and their applications is essential. Good knowledge of the relevant area of law, such as data privacy, intellectual property, contract law and liability, regulatory and compliance.
Analytical Skills: Ability to analyze complex legal and technical issues related to AI and to identify potential legal risks and solutions is important. Candidates should be detail-oriented and have strong problem-solving skills.
Communication Skills: Excellent written and verbal communication; Strong ability to present complex legal concepts in a clear and understandable manner. Business oriented.
International mindset: An international experience is a plus.
Adaptability: Given the rapidly evolving nature of AI technologies and the legal landscape surrounding them, candidates should be adaptable and willing to continuously learn and update their skills and knowledge. Ability to work independently and in a team-oriented, collaborative environment. Proactive, flexible, and able to manage multiple priorities in a fast-paced environment.
Ethical Awareness: A strong understanding of ethical considerations related to AI, such as fairness, transparency, accountability, and bias mitigation, is important.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Seoul
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
WHAT YOU WILL DO
Pre-Sales & Sales Activities:
• Conduct pre-sales calls to understand potential clients' needs, challenges, and aspirations.
• Lead qualification calls to pinpoint prospects who would gain the most from our solutions.
• Collaborate with the sales team to advance the sale pipeline, providing technical expertise and insights where necessary.
Product Implementation & Integration:
• Guide and support customers in deploying our text completion API into their infrastructure.
• Work closely with customers to fine-tune models according to their specific requirements.
• Assist clients in integrating our APIs into their front-end interfaces, ensuring a smooth user experience.
• Regularly liaise with the product and technical teams to relay feedback and suggest improvements.
• Design and develop product features that would meet the need of many customers.
Customer Success & Support:
• Continually ensure that the customer is maximizing the product's potential.
• Provide post-deployment support, addressing any issues or challenges that arise promptly.
• Conduct periodic reviews with customers to ascertain their satisfaction and gather feedback.
• Offer recommendations for product optimisations or new features based on customer feedback.
• Develop these features if needed.
ABOUT YOU
• You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.).
• You are proficient in both, English and Korean native
• Passion for AI, with a constant drive to stay updated and ahead of the curve.
• Proven experience in product implementation in AI or machine learning products.
• Strong communication skills with an ability to explain complex technical concepts in simple terms.
• Demonstrated ability to manage projects and lead them to successful completion.
• Proficient in understanding and developing code.
• Familiarity with front-end interfaces and integration processes.
• Ability to work collaboratively in a team environment.
We are looking for adaptable team players who excel in a fast-paced environment and are ready to frequently support pre-sales as well as deployment tasks, contributing to our shared goals and success.
INTERVIEW PROCESS
• Talent Acquisition screening call
• 30min Hiring Manager Interview
• 45min Business Acumen Interview
• 60min Technical Deep Dive on LLMs
• Panel (Home Prep & Restitution)
• 30min Value Talk
• Reference check
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
Reporting line: Head of Client Services
Location: Remote
What you'll do:
— Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
— Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
— Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
— Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
— Play a key role in incident management, ensuring issues are brought to light swiftly
— Convert the queue to actionable insights, identifying trends and patterns to address
— Work closely with Service Design on system optimisation and client experience
Qualifications:
— 3+ years of experience in prime brokerage or similar financial markets exposure
— A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
— Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
— Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
— High attention to detail and a strong control & risk mindset
What we offer:
— A competitive salary that reflects what you bring
— Fully remote - enjoy the freedom to work from anywhere
— Corporate Macbook
— Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
— Innovative & inspiring culture, autonomous and informal work environment
— Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
— Ongoing education & training programs
— Opportunity to network and connect at Corporate Events
— Team off-sites and paid business trips when needed
— Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
Location: Ukraine; Latvia; Croatia; Czech Republic; Slovenia; Romania; Bulgaria; Kazakhstan; Poland; Hungary; Estonia; Cyprus; Lithuania; Greece; Serbia; Georgia
Workplace: Remote
ABOUT US
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
ABOUT THE ROLE
We are looking for a Performance Marketing Lead (Google & Microsoft Ads), to lead and scale our advertising across the Ruby Labs portfolio.
This is a senior player-coach role. You will own Google Ads and Microsoft Ads execution across multiple brands, coach and develop acquisition managers, set account standards, improve performance, and protect account health across a large multi-brand setup.
You will be responsible for scaling spend profitably across Search, Performance Max, Demand Gen, YouTube, and Microsoft Ads. You will conduct regular account audits, identify missed opportunities, and make sure every brand is using Google and Bing to their full potential.
This is not a reporting-only leadership role. You need to stay close to the accounts, understand the details, and be able to challenge strategy, structure, bidding, compliance, measurement, and execution yourself.
We also work AI-first. You will own the Google and Bing acquisition knowledge base inside Claude, including playbooks, audit frameworks, prompts, automations, QA checklists, and repeatable workflows that help the team operate faster and better.
KEY RESPONSIBILITIES
- Portfolio Performance
- Scale profitable spend across multiple brands, geos, languages, and funnels.
- Manage CPA, ROAS, CAC, and payback against real revenue data, not surface-level platform metrics.
- Conduct regular account audits across all brands to identify gaps, missed opportunities, inefficient structures, underused campaign types, weak signals, and scaling potential.
- Make sure every brand is fully utilizing Google and Microsoft Ads opportunities across Search, Performance Max, Demand Gen, YouTube, and Microsoft Ads.
- Work with Managing Directors and UA Managers to translate brand targets into practical Google and Bing execution.
- Own channel-level recommendations for budget allocation, account structure, bidding approach, testing priorities, and scale-up opportunities.
- Partner with Google and Microsoft teams on betas, new campaign types, product changes, escalation paths, and platform-level opportunities.
Team Leadership
- Coach, teach, and develop acquisition managers working on Google and Microsoft Ads.
- Hire, onboard, manage, and, where necessary, make replacement decisions for Google and Bing acquisition talent.
- Own performance evaluation, goals, KPIs, feedback cycles, and personal development plans for the Google and Bing team.
- Set the performance bar and craft standards for the team.
- Review account work, train UA managers, and raise the overall quality of execution.
- Make sure every brand has clear ownership, weekly reporting, and strong channel support.
- Stay hands-on enough to audit accounts, challenge decisions, and guide execution from real account data.
Account Architecture & Governance
- Define standards for account structure, naming, conversion architecture, bidding, testing, reporting, documentation, and QA.
- Review major account changes before launch and make sure changes are hypothesis-driven, measured, and documented.
- Run monthly account audits across all Google and Microsoft Ads accounts.
- Maintain clean documentation so account knowledge, automations, tests, and learnings are not dependent on one person.
- Build repeatable standards that UA managers can follow across brands without losing brand-specific context.
Policy & Compliance
- Own Google and Microsoft Ads policy and compliance across all Ruby Labs brands.
- Protect account health across all brands.
- Own policy workflows for ad review, disapprovals, appeals, account restrictions, and escalation.
- Work closely with brand teams on ad-to-landing-page consistency, claims, pricing, funnel compliance, and policy-sensitive testing.
- Build prevention-first processes so policy issues are caught before launch.
- Maintain direct escalation paths with Google and Microsoft representatives.
- Have the authority to block launches that create material account or policy risk.
AI-First Operating System
- Own the Google and Bing acquisition knowledge base inside Claude, including playbooks, SOPs, audit frameworks, campaign QA checklists, prompts, and reusable workflows.
- Design AI-assisted workflows for keyword research, campaign builds, audits, QA, reporting, opportunity discovery, and optimization review.
- Train UA managers to use Claude workflows correctly and consistently in their daily Google and Bing work.
- Evaluate workflow quality, improve the knowledge base over time, and turn successful processes into repeatable team standards.
- Use AI to increase team speed and quality while keeping human judgment, compliance, and account safety at the center.
QUALIFICATIONS
- 7+ years of hands-on paid search experience.
- Experience coaching, leading, hiring, and evaluating Google Ads specialists, UA managers, or paid search teams.
- Direct ownership of large Google Ads budgets, ideally $5M+ per month hands-on and $10M+ per month at portfolio level.
- Strong Search, Performance Max, Demand Gen, and YouTube experience.
- Microsoft Ads experience, including Microsoft Audience Network.
- Proven record scaling accounts profitably across multiple countries and languages.
- Strong understanding of subscription economics: LTV, CAC, ROAS, payback windows, cohorts, and value-based bidding.
- Deep Google Ads policy experience, including disapprovals, appeals, account restrictions, and compliance-heavy environments.
- Strong account architecture, audit, documentation, and measurement discipline.
- Ability to identify scaling opportunities and practical account improvements from account-level data.
- Clear, direct communication with both acquisition managers and senior stakeholders.
Strong Advantage
- Experience managing enterprise-level search accounts or large multi-brand paid search portfolios.
- Experience with Google Ads scripts, Google Ads API, SQL, or internal automation tools.
- Experience building Claude, AI, or agentic workflows for marketing operations.
- Experience building team knowledge bases, SOPs, QA systems, and training programs for paid acquisition teams.
- D2C subscription, lead-gen, or consumer web funnel experience.
- Experience with high-scrutiny categories, trademark-sensitive ads, or complex policy environments.
- Experience working directly with Google or Microsoft teams on betas, product pilots, and escalation paths.
LOCATION
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
BENEFITS
Discover the perks of being part of our vibrant team! We offer:
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!
INTERVIEW PROCESS
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:
- Recruiter Screening (40 minutes)
- Technical Interview (60 minutes)
- Final Interview (30 minutes)
LIFE AT RUBY LABS
At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.
#LI-Remote
Location: New York, United States
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As the HRBP Expert/Senior HR Manager for our Global Commercial Center, you will translate business objectives into impactful people strategies. You will be instrumental in enhancing organizational effectiveness, leading through transformational organizational changes, and developing the next generation of leaders, all within a dynamic, international context that values your strategic insight.
What You’ll Be Doing
Strategic Partnership & Business Alignment
Serve as a strategic advisor to functional senior leaders, developing and implementing people plans that directly enable business goals and drive organizational health.
Build deep business acumen to diagnose needs and co-create solutions with leaders, acting as a strategic conduit between the business and HR Infra team.
Talent & Leadership Development
Partner with senior leaders on the full spectrum of talent management: from performance enablement and succession planning to organizational design and team effectiveness.
Lead and facilitate talent calibration, succession planning, and leadership development initiatives to build a robust and diverse leadership pipeline.
Data-Informed Organizational Excellence
Leverage people data and analytics to identify trends, diagnose root causes, and prescribe strategies that elevate team performance, engagement, and productivity.
Champion change management initiatives to support evolving business structures and leadership, ensuring smooth transitions and sustained performance.
Cross-Team Collaboration & Initiative
Partner closely with HRBP peers and cross-function HR (TA, Total Rewards, HR Infra) to align on shared priorities and deliver joined-up solutions for the client group.
Identify opportunities that span beyond a single team and drive cross-functional initiatives end to end, mobilizing the right partners to deliver outcomes that benefit the wider client group.
Share insights, playbooks, and best practices across the HRBP community to raise the collective standard and avoid duplicated effort.
Global HR Leadership & Influence
Strengthen the HRBP function by modeling best practices and elevating HR’s role as a trusted, value-added partner across the organization.
Foster cross-functional collaboration and partner on the design and implementation of scalable, global HR programs and processes.
What We Look For In You
A minimum of 10 years of HR experience, including Business Partnering and experience working with C-suite leaders.
Experience supporting crypto, fintech, or financial-institution businesses, with familiarity with the talent, regulatory, and cultural dynamics of a highly regulated, fast-evolving industry.
Proven experience as a strategic HR leader for global, cross-cultural teams, with comfort navigating time zones, cultural nuances, and occasional international travel.
A demonstrated track record of partnering with senior leaders on complex issues including performance management, talent strategy, and organizational change.
A powerful blend of strategic vision and hands-on execution - you can design the strategy and also roll up your sleeves to implement it.
Exceptional communication, influence, and relationship-building skills, with the ability to engage and align stakeholders at all levels.
A forward-thinking adopter of AI tools, with a demonstrated ability to apply them to elevate HR workflows, sharpen people analytics, and help leaders prepare their teams for an AI-enabled future.
Strong data analytical and problem-solving capabilities, with experience using data to tell a story and drive decision-making.
Why You'll Love It Here
Strategic Impact: Play a central role in shaping the future of our people and our organization.
Leadership Access: Partner directly with and influence our most senior leaders.
Global Scope: Tackle complex, interesting challenges across borders and cultures.
Growth Trajectory: Be at the heart of scaling a dynamic organization.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this position is $171,000 - $300,000
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Remote, USA
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary
As part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings.
The Software Implementation Consultant will report to the Manager, Professional Services.
Key Responsibilities
Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
Translate technical requirements and execute system configuration setup
Ensure data quality, integrity, and security requirements for all customer databases
Assess and validate the implementation plan and manage communication among project stakeholders
Troubleshoot and resolve configuration issues with great attention to detail
Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
Test, pilot, and document new professional services offerings
Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
When needed, travel to customer on-site locations to lead and direct meetings and presentations
Required Experience
Post-secondary education in business or technology related field (preferred)
Excellent communication, organizational and collaboration skills
Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
Strong analytical and problem-solving skills
Demonstrated attention to detail and quality validation process adherence
Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
Proven ability to take accountability for a project, demonstrating initiative, and delivering on
Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
2-4+ years in a software implementation role
Healthcare market experience, preferred
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
УдалённоRemote - Ireland
ОфисseniorUK, London
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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Paris; Amsterdam; Warsaw; Munich; London; Berlin; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ОфисSeoul; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ГибридseniorParis; London; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ГибридParis; Amsterdam; Munich; London; Brussels; Berlin; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Paris; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ГибридseniorГеография найма не уточнена
Ireland, Dublin
ОфисParis; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Seoul; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
УдалённоleadUkraine; Latvia; Croatia; Czech Republic; Slovenia; Romania; Bulgaria; Kazakhstan; Poland; Hungary; Estonia; Cyprus; Lithuania; Greece; Serbia; Georgia; Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET
seniorNew York, United States; Proven experience as a strategic HR leader for global, cross-cultural teams, with comfort navigating time zones, cultural nuances, and occasional international travel