The Partner Manager, USA is responsible for building and scaling a high-performing ecosystem of implementation and solution partners that directly supports the USA Enterprise sales motion. This role ensures partners are activated, deal-ready, and aligned to regional GTM priorities, enabling AEs to focus on closing complex enterprise opportunities.
Own the Enterprise partner strategy and plan, with a clear focus on new-logo acquisition, regional coverage, partner priorities, and measurable outcomes. Drive rep-to-rep engagement between Ping sellers and partner sellers, helping teams identify opportunities, coordinate pursuits, and progress new-logo deals.
Location: Milan; Berlin; Amsterdam
Workplace: Hybrid
Senior Product Manager - Business Banking
Build with us
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.
We’re one of Europe’s fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you’re solving problems, building market-leading products or exploring how AI can make work smarter, you’ll have the freedom to create and the trust to deliver.
If you’re ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.
Your impact
As Senior Product Manager, you'll own a significant part of our Business Banking product, one of the newest and most ambitious areas we're building at Mollie.
This is a build from scratch opportunity. Mollie's position here is rare: we're a payment service provider with a large, established customer base that is now building a full banking proposition on top of it. That means you get the ambition and pace of building something new, combined with the resources, customers, and best practices of a scaled business. You'll work alongside experienced, passionate product leaders who've done this before.
You'll lead a cross-functional team across design, product, and data analytics. There are no direct reports in this role, but you'll own the team's day to day performance and make sure things ship on time.
What you'll ship
- Net-new propositions, not incremental iteration. You're building experiences that don't exist yet.
- Customer-facing product and APIs across the Mollie app (web and native mobile) for business banking customers.
- A banking proposition layered on Mollie's existing payments infrastructure, reaching customers who are already active and engaged.
What you'll bring
- Experience leading a cross-functional product team in an everyday, hands-on capacity
- Comfort with the full product lifecycle, including early-stage building and scaling
- Ability to operate in a high-ambition, high-resource environment alongside experienced and passionate product leaders from across the industry
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
In this role, you’ll have the unique opportunity to build a meaningful distribution channel from the ground up. As we expand across Europe, you will grow alongside the product area you own. You’ll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe.
Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com/ is really like.
AI at Mollie
We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day. AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Location: Amsterdam; Milan; Berlin
Workplace: Hybrid
Senior Product Manager - Business Banking
Build with us
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.
We’re one of Europe’s fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you’re solving problems, building market-leading products or exploring how AI can make work smarter, you’ll have the freedom to create and the trust to deliver.
If you’re ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.
Your impact
As Senior Product Manager, you'll own a significant part of our Business Banking product, one of the newest and most ambitious areas we're building at Mollie.
This is a build from scratch opportunity. Mollie's position here is rare: we're a payment service provider with a large, established customer base that is now building a full banking proposition on top of it. That means you get the ambition and pace of building something new, combined with the resources, customers, and best practices of a scaled business. You'll work alongside experienced, passionate product leaders who've done this before.
You'll lead a cross-functional team across design, product, and data analytics. There are no direct reports in this role, but you'll own the team's day to day performance and make sure things ship on time.
What you'll ship
- Net-new propositions, not incremental iteration. You're building experiences that don't exist yet.
- Customer-facing product and APIs across the Mollie app (web and native mobile) for business banking customers.
- A banking proposition layered on Mollie's existing payments infrastructure, reaching customers who are already active and engaged.
What you'll bring
- Experience leading a cross-functional product team in an everyday, hands-on capacity
- Comfort with the full product lifecycle, including early-stage building and scaling
- Ability to operate in a high-ambition, high-resource environment alongside experienced and passionate product leaders from across the industry
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
In this role, you’ll have the unique opportunity to build a meaningful distribution channel from the ground up. As we expand across Europe, you will grow alongside the product area you own. You’ll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe.
Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com/ is really like.
AI at Mollie
We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day. AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Location: Japan
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Japan
Type: 12-month fixed-term contract (renewable), with possibility of conversion to full-time permanent role
The Role
This contract role owns Nex's social media and web content. On social, you'll plan content, manage external agencies, and act as the frontline voice of the brand, engaging parents every day and growing our community for the Japanese market. On web, you'll localize our blog into Japanese and keep site information up to date for the Japanese market, and eventually Korean market as well. During game launches, IP partnerships and brand collaborations, you'll balance product education, partner messaging and brand voice to keep the experience clear and cohesive.
This is a foundational hire as Nex brings social in-house. You'll help shape how we engage families, support our biggest launches, and build an audience that grows with us. There is room for the role to evolve as the team scales.
What You Will Do
Social Media (TikTok / X / Instagram / Facebook/ YouTube and more)
Content Planning & Agency Management
Build the content strategy and monthly calendar for each channel, and manage scheduling and publishing
Develop platform-specific ideas (short-form video, long-form video, posts, threads) and review content before it goes live
Manage creative and social agencies: write briefs, run timelines, review and approve deliverables, and manage estimates and budgets
Identify timely cultural moments and trend opportunities
Social Engagement Across All Channels
Monitor conversations daily across Instagram, TikTok, Facebook, Threads, YouTube, X, and emerging platforms, and respond to comments and DMs in a relatable, social-first, on-brand voice
Escalate customer service and product issues to CX
Spot brand love moments and amplify them naturally
Support inbound message spikes during launches, holidays, shipping delays and other high-volume moments
Lead first response during negative spikes and escalate internally
Engagement Execution & Optimization
Partner with the Social Lead to grow replies, saves, shares and positive sentiment
Support social listening and surface actionable insights to the team
Analyze channel performance and deliver monthly reports with recommendations
UGC Curation & Community-to-Content Bridge
Identify and curate high-quality UGC across channels, and brief UGC needs for campaigns
Work with the brand community team to source customer stories, and connect social strategy with our Facebook and Circle communities
Launches, Partnerships & Cross-Functional Collaboration
Balance product education, partner messaging and brand voice across game launches, IP partnerships and brand collaborations
Partner with brand marketing, paid, publishing and community teams
Web (Blog & Site Content)
Run regular audits of product information, pricing and FAQs on the site, and request updates to keep them current
Submit update requests to the web team and engineers, and track them through to release
Localize English blog posts into Japanese: manage translation and localization timelines and quality, and manage translators or vendors as needed
Adapt messaging and examples for the Japanese market, and maintain a Japanese glossary
Make simple updates in the CMS and QA content before publishing
Publish posts with basic SEO in mind (titles, meta descriptions, keywords)
Cross-Channel
Plan content that connects social and the blog (e.g., social posts timed to new articles)
Required Qualifications
3–5 years of experience in social media, community management or engagement roles
Experience managing community engagement across multiple platforms
Strong understanding of modern parent and family audiences
Demonstrated ability to drive engagement, sentiment and conversation growth
Experience directing external agencies or production partners (briefs, timelines, quality control)
Native-level Japanese writing and editing skills, with strong brand judgment
Business-level English (reading English articles, written and verbal communication with global teams)
Experience working with web teams and engineers to scope requests and see them through to release
Experience escalating CX and product issues appropriately
Experience with social listening and management tools (e.g., Sprout Social) and platform analytics
Ability to manage multiple priorities in a fast-paced environment
Self-starter who takes initiative and spots opportunities proactively
Preferred Qualifications
Experience with family-oriented, kids or parenting brands
Background in consumer tech, gaming or lifestyle
Experience supporting product launches, partnerships or IP-driven campaigns
Experience supporting engagement during high-volume moments (PR, launches, TikTok Shop spikes)
Familiarity with short-form video and TikTok-native formats
Experience managing English-to-Japanese localization or reviewing translation quality
CMS experience
Basic SEO knowledge and experience with analytics tools such as GA4
Experience collaborating cross-functionally in remote teams
What Sets You Apart
Deep understanding of how families and parents behave on social: what they save, share, DM and tag
You go beyond reactive engagement and proactively create engagement opportunities
You balance warmth, playfulness and professionalism in brand voice
You recognize brand love moments and amplify them naturally
You see engagement as a growth driver, not a vanity metric
You care about building a community, not just managing comments
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Задачи:
— Вести полный цикл работы с мерчантами — от первого контакта до запуска.
— Проводить онбординг новых партнеров, помогать с документацией и AML.
— Координировать подключение и интеграцию платежных решений.
— Работать с acquiring и альтернативными платежными методами.
— Ежедневно взаимодействовать с мерчантами, PSP и acquiring-партнерами.
— Проводить переговоры, работать с возражениями и решать спорные вопросы.
— Развивать существующих партнеров и увеличивать объемы бизнеса.
— Контролировать показатели, отчетность и взаимодействие с внутренними командами.
Требования:
— От 2 лет опыта в FinTech / Crypto / Payments / iGaming или другом high-risk сегменте.
— Понимание платежных инструментов: Acquiring, Apple Pay / Google Pay, APM, SEPA, OCT.
— Опыт ведения и развития партнерского портфеля.
— Сильные навыки переговоров и коммуникации.
— Организованность, внимательность и умение работать в режиме многозадачности.
— Дипломатичность, стрессоустойчивость и проактивность.
— Английский — B2+.
Условия:
— Полностью удаленная работа.
— Работа с международными партнерами и платежными продуктами.
— Возможности профессионального и карьерного роста.
от 15 лет опыта в downstream/refining, практический опыт управления эксплуатацией НПЗ и установками первичной переработки нефти. Обязательно свободное владение русским и английским языками.
senior#вакансия #африка #релокация #нефтепереработка #ятоп; 📍Западная Африка/релокация; Релокация и ротационный график работы; Предусмотрены проживание, перелёты, страховка, релокационная поддержка и отпуск домой 2–3 раза в год
Location: North Island
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
Lead from the front, build a winning team, and help bring the future of dairy farming to the North Island.
ABOUT THE ROLE.
Halter farmers are writing the playbook for a world-first farming system, and keeping them thriving is just as important as bringing them on board. As our Senior Manager | Account Management - North Island, you’ll lead the team that makes sure every Halter farmer gets the full value of the system, year after year.
This is a senior leadership role with real scope. You’ll own the retention, renewal and expansion number for your region, and you’ll shape how account management runs across New Zealand, from the standards and systems we work to, through to the way we measure the health of every account. You’ll design an operating model that’s consistent, repeatable and built to scale as Halter grows.
Above all, you’ll be a leader of leaders. Your impact will come through the people you build: Account Management Leads and Account Managers who are confident, capable and performing at their best. You’ll hire brilliantly, coach directly, hold a high bar and grow the next generation of leaders at Halter.
You’ll also be a strong voice across the business, working with our Revenue Operations, Marketing, Support, Launch and Product teams to keep improving the customer experience, and making the case for what account management needs to succeed.
Every farmer who stays with Halter, and grows with us, moves us closer to our mission: helping 50% of the world’s habitable land become more productive and sustainable.
Location: You can be based anywhere in the North Island, ideally in Auckland, Manawatū, Taranaki or Waikato. Frequent travel is part of the role.
WHAT YOU’LL OWN.
- Revenue retention and growth: You’ll own your region’s number for retention, renewals and expansion of Halter’s existing revenue. You’ll set the strategy to get there and keep your leads and Account Managers on track to deliver it, prioritising the way the company does: renewals first, then planned upsells, then collar expansion.
- Real value for farmers: You’ll make sure every farmer is getting the full value of Halter against their own goals, and can clearly see and explain the difference it’s making to their business. You’ll own the touchpoints and processes that make this happen every time, not just some of the time.
- Designing how account management runs: You’ll shape the standards, rhythm and systems that account management runs on across New Zealand, including:
- The 90-day minimum engagement standard for every Halter farm, backed by account health reporting that makes any gaps visible
- A remote check-in model for stable accounts, so in-person time goes to the farms that need it most
- A clear picture of what great looks like for Salesforce input and account success planning, with templates and a workflow library that make it repeatable rather than reliant on individual personalities
- The account health metrics reviewed every fortnight, and the routine that keeps those reviews sharp
- Leading leaders: You’ll lead, manage and support your Account Management Leads and Account Managers to perform at their best. Your biggest impact will come through growing their capability, not your own account work. You’ll set clear priorities, coach directly, give early and specific feedback, and get to the real root cause when performance dips rather than just describing the symptoms.
- Raising the bar across the business: You’ll coach and upskill people across Halter on what outstanding account management looks like, and become the credible, go-to voice on account management wherever it’s being discussed.
- Talent, performance and succession: You’ll own recruitment and onboarding for your team and hold a high hiring bar. You’ll spot top talent before a vacancy ever appears, keep a live view of your bench and future successors, and use performance calibrations to guide those conversations. When performance slips, you’ll apply Halter’s approach properly: stepping in early with stronger feedback and support before any formal coaching plan, and holding the bar rather than lowering it.
- Influence across Halter: You’ll partner with our Revenue Operations, Marketing, Support, Launch and Product teams to keep improving the end-to-end Halter customer experience. You’ll bring the objection and churn-risk insights from your team to the people who can act on them, and you’ll make the commercial case for what account management needs, including incentive and commission design, with the confidence to argue it with the executive team.
- Training and development: You’ll adapt and lead Halter’s existing processes to build and deliver training for your team, keeping skill development aligned with our Principles and commercial goals. You’ll foster a culture of sharing knowledge, celebrating wins and working together across account management and sales.
- Other duties as needed from time to time.
WHO WE’RE LOOKING FOR.
- Attitude: You play for the front of the jersey. You lift the people around you, thrive under pressure and own your results. You bring genuine energy and passion to every conversation.
- Leading the team: Setting and managing targets, commissions and the other moving parts that keep an account management team firing.
- Growing your people: Coaching, mentoring and developing our account management teams so they hit their targets and grow their careers.
- Setting customers up for success: Working with our Customer Success team to make sure handoffs, implementations and renewals go smoothly, and keeping customers informed and supported while they wait for deployment.
- Building the brand: Getting out to industry and Halter events and demonstrations, and building relationships that grow Halter’s reputation in the region.
- Problem solving and collaboration: You’re resourceful and quick on your feet, and you work well with other teams to find solutions.
- Voice of the customer: Keeping farmers’ needs front and centre and sharing feedback that helps shape what we build next.
- Sharpening the process: Working with the team to make our sales process faster, more efficient and more predictable as Halter scales.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Location: Philippines
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our
Company Values
and we’d love to have individuals who can be a culture add to our team!
What We Offer
Permanently Remote
Pay wired directly to your bank account
$50 Monthly Stipend
Annual Bonus
Flexible PTO
Enjoy company time off during some of the major US and PH Holidays
Career fast track for performers and internal mobility
Learn from a team of Stanford, MIT, Google, and Harvard alumni
Grow With Us
We are building an AI-native Service organization that delivers accurate, timely, and customer-centric Payroll support. As a
Payroll Managed Services Representative,
you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of our service.
In this role, you'll combine payroll expertise with strong customer service skills, sound judgment, and a passion for continuous improvement. You'll collaborate closely with teammates and our Engineering, Product, and Design (EPD) teams to identify opportunities to streamline workflows, improve the customer experience, and scale our operations through thoughtful use of AI.
We're looking for someone who is dependable, detail-oriented, and customer-focused. You take ownership of issues from start to finish, communicate clearly, and adapt quickly to new tools and processes. You are excited by the potential of AI and automation while understanding that payroll requires accuracy, confidentiality, compliance, and careful human oversight.
Day In The Life
Respond
to customer questions, investigate issues, and provide clear, helpful resolutions.
Prepare
regular payrolls using customer-provided data points and recurring items
Review
payroll data, identify discrepancies, and follow established controls and procedures.
Deliver
accurate and timely Payroll services to customers.
Handle
sensitive payroll and employee information with a high degree of confidentiality.
Use
AI-enabled tools and automated workflows to improve speed, quality, and consistency.
Apply
human judgment to review, validate, and escalate AI-generated recommendations or outputs.
Identify
recurring customer issues and manual processes that could be improved through automation.
Share
customer feedback and operational insights with team leaders and the EPD team.
Participate
in testing, rollout, and adoption of new AI-powered tools and processes.
Maintain
accurate documentation and contribute to knowledge-base improvements.
Meet
service, quality, productivity, and customer-experience goals.
Support
a collaborative team environment through knowledge sharing, coaching, and continuous improvement.
Who You Are
Experience
: 2+ years in payroll, customer service, operations, HR technology, finance operations, or a related field.
Attention to detail
and commitment to accuracy.
Communication
: Excellent written and verbal communication skills.
Prioritization
: Ability to manage multiple priorities and meet time-sensitive deadlines.
Problem-solving
and critical-thinking skills.
Software Proficiency
: Comfort working with software, data, and digital workflows.
AI Adoption
: Willingness to learn and use AI-powered tools responsibly.
Confidentiality
: Ability to handle confidential information with discretion.
Customer-focused
mindset and demonstrated ownership of issues through resolution.
Nice To Have
Payroll Processing
: Experience processing payroll or supporting payroll-related customer inquiries.
Systems Knowledge
: Familiarity with payroll systems, HRIS platforms, timekeeping systems, or financial software.
Certification
: Payroll certification such as FPC or CPP.
Automation
: Experience with workflow automation, AI-assisted tools, quality assurance, or process improvement.
Fast-paced Environment
: Experience working in a fast-paced technology or service environment.
Success in This Role
Success will be measured by:
Completion
: Accurate and timely completion of Payroll services.
Quality
: High-quality, empathetic, and effective customer support.
Compliance
: Consistent adherence to service controls, policies, and compliance requirements.
AI Utility
: Productive and responsible use of AI-powered tools.
Process Improvement
: Meaningful contributions to process and automation improvements.
Collaboration
: Strong collaboration with teammates and the EPD organization.
Skill Development
: Continued development of payroll, service, and technology skills.
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Anthropic is looking for a Customer Program Manager Executive Briefings to lead executive briefings, design customer agendas, and scale global briefing operations.