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Location: Cambridge / Hybrid Workplace: hybrid Frontier is an independent video game developer and publisher, crafting immersive gaming experiences with fun gameplay and unparalleled artistic quality. Renowned for its iconic creative management simulation games, Frontier captivates players worldwide with immersive and authentic game worlds. The modern studio is located in the vibrant technology hub of Cambridge (UK). The talented team at Frontier are dedicated to nurturing our existing portfolio and delivering our exciting future roadmap.    This role is offered on a full in-studio basis or a hybrid basis (minimum 3 days per week in the studio). We can provide a comprehensive relocation support package as part of any offer, should you need to relocate.  WHAT’S THE ROLE?   We’re looking for a Lead Artist to help shape and deliver the scenery for our games, leading a small team to create high-quality 3D assets including props, modular building sets, and assembled environment content.  In this role, you’ll be responsible for guiding your team to deliver work that meets expectations for quality, performance, and schedule, while maintaining a strong and consistent visual style. Just as importantly, you’ll support the growth and wellbeing of the artists you work with, helping them develop their skills and confidence through clear direction, feedback, and regular support.  You’ll work closely with Art Direction, Production, and teams across the project to turn creative vision into something tangible and achievable, ensuring your team is aligned, supported, and set up for success. Your artistic judgement and hands-on experience will help you guide quality, solve problems, and step in where needed to keep things moving. WHAT YOU'LL BE DOING Leading the delivery of scenery assets and set-based content across your team’s workstreams, ensuring output meets quality, performance, and schedule expectations. Translating art direction into clear, actionable goals and supporting your team to deliver consistent, high-quality results. Working closely with Production to plan work, provide estimates, track progress, and identify risks early. Supporting your team day-to-day by reviewing work, providing clear feedback, and helping to resolve challenges to keep delivery moving. Ensuring assets are combined into cohesive, believable scenery that supports gameplay, readability, and visual storytelling. Maintaining alignment with technical requirements, pipelines, and performance constraints. Line managing artists, supporting their development through feedback, coaching, and structured growth. Assigning work effectively to balance delivery needs with individual development. Creating a positive, collaborative team environment where people feel supported and motivated. Acting as the main point of contact for scenery-related work, collaborating with Art Direction, Production, and other teams to keep everything aligned and moving forward. Contributing to team planning and resourcing, supporting improvements to workflows and processes, and working with external partners where required. WHAT YOU'LL BRING Strong experience delivering high-quality 3D assets within a game development environment. Highly developed capability in asset creation workflows, including modelling, texturing, and real-time integration. Solid hands-on experience with industry tools such as Maya, Substance Painter, and ZBrush. Experience leading or coordinating a team delivering content at scale. Experience line managing individuals, including performance reviews, goal setting, and development planning. A good understanding of production pipelines, scheduling, and working across disciplines. The ability to balance visual quality with performance and delivery constraints. Strong artistic judgement, including composition, scale, and visual storytelling. Clear communication, organisation, and decision-making skills. BONUS IF YOU HAVE Experience working with outsourcing teams and external partners. Experience supporting team planning or resourcing. Familiarity with modular workflows, kit building, or large asset libraries. An interest in improving workflows, tools, or processes. Experience working in different styles or across different types of projects. Exposure to areas like foliage, terrain, or organic asset creation. WHAT WE CAN OFFER YOU You will work with talented and passionate people to support, develop or publish our sophisticated and enduring games, in a creative, collaborative and inclusive environment. We love what we do, and we work hard to provide outstanding experiences for our players.  Wellbeing is a big focus at Frontier, and we are continually evolving how we can support our people. We encourage a healthy work/life balance and provide a range of wellbeing activities, initiatives and sessions to support both mental and physical health.   We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity leave, in-house subsidised catering, support with relocation, a Cycle to Work scheme, free bike servicing, and social activities and events.  We strive to create an environment where everyone can fully demonstrate their capability and potential. If you therefore need any reasonable adjustments to support you during the recruitment process, please speak to your Talent Acquisition representative.   For queries, please email: recruitment@frontier.co.uk

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.     Why This Role Is Important to Arcadia  Arcadia's data platform powers population health analytics for health plans, ACOs, and provider groups across the country. As a Lead Analytics Engineer — Data Modeling & Quality, you sit at the intersection of data quality ownership and analytical data modeling. You'll own the SQL and DBT layer that transforms raw clinical and claims data into trusted, production-grade datasets, while also serving as the quality authority for the data those models produce. This is a hybrid role — deeper SQL and DBT expertise than a traditional Data Health Professional, with a more analytical and model-focused scope than a Data Engineering role. You're less focused on pipeline infrastructure and more on the logic, shape, and trustworthiness of the data itself.   What Success Looks Like In 3 months Independently triage and resolve pipeline data quality issues Author at least one new DBT model or refactor an existing one to meet current modeling standards Understand the end-to-end pipeline from ingress through silver and gold, and be able to trace a data quality issue to its root layer In 6 months What You'll Be Doing DATA MODELING & DBT DEVELOPMENT Author, review, and maintain DBT models using Spark/Hudi from ingest through bronze and silver Help clients understand their data model, assumptions, and limitations through intentional validation Troubleshoot and fix issues, then write DBT tests to catch issues proactively Optimize SQL performance for slow-running jobs Partner with Data Engineering on table design, partition strategy, and incremental patterns DATA QUALITY OWNERSHIP Triage and classify data quality alerts, distinguishing source-level issues from transform-layer failures Design and maintain volume monitors and DQ monitors (null rate, distribution, future-date checks) Author and apply clinical DQ rules (entity volume, field coverage, LOINC coverage, referential integrity) and claims validation rules across silver and gold layers Conduct quality reviews for connector promotions — evaluating silver entity coverage, validation rule pass rates, and bronze-to-silver transformation correctness Own the ticket queue for DQ, attribution, hierarchy, and customer-specific data quality issues, writing clear customer-facing findings CROSS-FUNCTIONAL QUALITY COLLABORATION Lead data quality reviews during connector installation and promotion (UAT → PRD), including claims validation playbooks and null analysis Partner with Data Engineering on root-cause triage for errors, ingress anomalies, and silver table issues surfaced through data quality monitoring Coordinate with the Measure Implementation Team (MIT) when data quality issues affect quality measure scores Contribute to and enforce data modeling standards across teams TECHNOLOGIES Data modeling: DBT-Spark, SQL, Claude Warehousing: Amazon Redshift, Apache Hudi, AWS Athena Data quality: volume/DQ monitors, DBT tests Orchestration: Argo Workflows, Airflow Source control: Git / GitHub, PR-based review workflows Observability: Grafana, Jira Healthcare data: Claims (plan/professional/pharmacy), EHR (clinical entities), MPI What You'll Bring Education: Bachelor's or Master's degree in Computer Science, Statistics, Business, Economics, or a related field Experience: Advanced SQL: window functions, complex CTEs, aggregation patterns, performance tuning on columnar databases DBT: hands-on experience authoring models, tests, macros, and yml documentation; familiarity with incremental strategies Healthcare data literacy: working knowledge of claims data (professional, institutional, pharmacy), clinical data (EHR entities), and common quality dimensions (member months, coverage rates, null patterns) Data quality mindset: ability to differentiate source data issues from transform issues, design systematic validation checks, and communicate data quality findings clearly Skills: Clear communicator — able to translate technical findings for clients and non-technical stakeholders Strong analytical judgment — you can look at a distribution and know when something is wrong Ability to manage several projects simultaneously, leveraging AI tooling to stay organized and efficient Genuine desire to learn and apply AI tools for operational efficiency Would Love For You To Have Experience with Spark SQL and Hudi table format Familiarity with data quality monitoring tools Comfortable operating in an AI-first environment using Claude to build/verify various day-to-day workflows Exposure to population health analytics concepts: HEDIS measures, risk adjustment, value-based care metrics Python scripting for data investigation and automation Experience with Argo Workflows or similar orchestration platforms Healthcare data standards: ICD-10, CPT, NDC, LOINC, NPI What You'll Get Work alongside a talented team on some of the most complex and rewarding challenges in healthcare data Flexible, fully remote work environment with the resources and support to do your best work Exposure to senior leaders Be on the front lines of AI adoption — use cutting-edge tools to accelerate your work and shape how the team operates in an AI-first environment Make a meaningful impact on healthcare data operations by improving the quality, reliability, and trustworthiness of data that drives patient care decisions Be a part of a mission driven company that is transforming the healthcare industry Become a member of the talented, energized, diverse and purpose-driven Arcadian Community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE Sentry already has a startup program: credits, partner deals with YC and a16z, a landing page with a terminal theme that developers actually think is cool. What we don't have is someone whose full-time job is making this program a real growth engine. That's this role. You'll own startup marketing end-to-end: the partner ecosystem, the community presence, the acquisition programs, the brand in rooms full of founders and early engineers. You'll take what exists today and turn it into something that makes Sentry the default monitoring choice for every new company shipping code. This role reports to the Head of Enterprise Marketing (yes, we get how this can be confusing, but she’s pretty cool) and works across Growth, Product Marketing, and DevEx. You'll have real autonomy to shape the strategy and build programs from scratch – but you'll also need to execute quickly, (kind of – we can explain more) measure what works, and kill what doesn't. IN THIS ROLE YOU WILL - Be the face of Sentry for Startups. Represent Sentry at YC Demo Day, accelerator demo days, founder dinners, and SF and NY Tech Week. Partner with our events team to design founder-focused events worth showing up to. Build relationships with the people building the next generation of companies - Bring the partner program into existence. Turn our YC and a16z Speedrun type programs into a real partner program across accelerators, incubators, VC platform teams, and startup deal aggregators. Bundle partner benefits into one offer that makes Sentry's credits program a no-brainer inclusion in every startup perks stack. - Tell the builder stories and to establish the Sentry for Startups brand. Showcase the companies in our program with case studies, launch shoutouts, social, video. Founders and early engineers don't read whitepapers (we don't write them either). - Run the program. Own day-to-day program ops: applications, eligibility, credits, onboarding, etc. Evolve the credits structure and advocate for what startups actually need from Sentry. . - Own the startup acquisition funnel. Design programs that move early-stage companies from free plan → credits → active and successful paid. YOU'LL LOVE THIS JOB IF YOU - You've built a startup marketing or partnerships program at a company that sells to developers or technical teams, and you did it from close to zero. - You're a growth marketer who also knows how to work a room. You can run a paid campaign and also have a genuine conversation with a founder at a YC demo day afterparty. - You think Sentry's startup help center page that says "Open a DM to your best developer friend and type 'hey is Sentry good?'" is the right energy for this audience. - You'd rather launch something scrappy on Monday than present a polished deck about it on Friday. - Your career path has a few unexpected turns in it, and you think that makes you better at this job, not worse. QUALIFICATIONS - 7+ years in marketing, growth, or partnerships, with significant time spent working with or inside early-stage startups - Experience building programs from scratch – not inheriting and optimizing, but actually standing something up - Track record of working across growth, brand, community, and partnerships (not just one lane) - Familiarity with the developer tools or B2B SaaS ecosystem - Experience managing partner relationships (accelerators, VCs, deal platforms) and getting real results from them - Bonus: you came to marketing from somewhere unexpected – operations, policy, legal, engineering, and it gives you a different lens on the work EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: New York Office Workplace: Hybrid Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Lead Solutions Engineer in our NYC headquarters. As a Lead Solutions Engineer focused on enterprise pre-sales, you are the technical bridge between our enterprise prospects and our AI-powered decisioning platform. You will partner with the Sales Team to architect AI-driven solutions for the world's most innovative financial institutions. Your mission is to secure the technical win by demonstrating how Taktile leverages Generative AI and advanced ML to solve complex credit, risk, and fraud challenges. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands-on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job! About You - You excel at navigating complex Enterprise organizations with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts). - You have 3+ years of hands-on experience writing production Python code - You are curious and customer-centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges. - You are able to plan and manage the technical scope of Proof of Concepts (POCs) and technical evaluations. You excel at managing multiple high-stakes prospects simultaneously while partnering with Sales to drive deals to close - You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. - You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team. - You have a proven track record of supporting high-contract-value enterprise deals. You understand that winning an enterprise deal requires more than just good code—it requires strategic positioning, deep discovery, and the ability to handle complex technical objections. - You are open to a hybrid work model and can work from our NYC office at least three days per week. What You'll Do - You help scale the impact of the Solutions function by creating reusable collateral, establishing solution patterns, and mentoring others on customer engagement and technical strategy. - You discover and translate customer's strategic priorities and problem statements into high impact Agentic AI use cases leveraging Taktile during the sales process and throughout the Enterprise sales cycle, focusing on uncovering high-value AI use cases that justify significant investment and strategic partnership. - You lead the design and execution of proof-of-value projects that combine customer data, ML/AI models, and Taktile’s platform to demonstrate strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production-grade integrations and workflows. - You collaborate with partners and customers to design and build solutions in Taktile's Agentic Decisioning Platform. - You lead proof-of-value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C-level executives. - You work with product management to share competitive intelligence and prospect insights gathered during the sales process, helping shape Taktile's AI product roadmap and positioning strategy. - You lead the discovery for new use cases and implement them on the platform to assess product-solution fit. You provide feedback to our product team and share results of your discovery with go to market functions. Ideal, But Not Required - You have experience operating in a technical leadership role—whether by owning strategic accounts, mentoring junior team members, or shaping solution strategy at scale in a high-growth environment. - Live for Customer Value: You have at least 5-7 years of experience working within Enterprise Solution/ Sales Engineering in B2B SaaS, or in a senior technical consulting role - Technical expertise: You have deep expertise with enterprise-level infrastructure and architecture, including an extensive understanding of APIs. - You have experience building, tuning, or deploying ML models (e.g., scikit-learn, XGBoost, PyTorch, TensorFlow) in production settings - Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus. - You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers - You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.). Our Offer - Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here - Make an impact and meaningfully shape an early-stage company - Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo - Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. - Receive a top-of-market equity and cash compensation package - Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes. - Use the equipment of your choice including meaningful home office set-up. Our Stance - We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply - We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears About Us Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com https://taktile.com. About Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process. Your Privacy. Taktile ("we" or "us") is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references. How we use your data: We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities. Legal basis (EU/UK applicants): We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)). Retention: If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates' data becomes part of their employment records. Your rights: Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent. California residents have additional rights under the CCPA, including the right to know, delete, and correct personal information. Automated decision-making: We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review. International transfers: Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms. By submitting your application, you acknowledge that you have read and understood Taktile's Applicant Privacy Policy https://taktile.com/legal/applicant-privacy-policy. To exercise your rights or ask questions, contact privacy@taktile.com.

Location: São Paulo Office Workplace: Hybrid Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Deployment Lead to serve as the strategic layer in our Forward Deployed Engineering (FDE) function who ensures our customers successfully implement and unlock maximum value from AI-driven decision-making. In this pre- and post-sale hybrid role, you'll be the primary point of contact guiding enterprise customers and Taktile internal teams through highly strategic, complex, multi use case AI transformation projects. You lead strategic planning of the project, own business outcome of the solution implementation, pave path for business impact-driven footprint and revenue expansion within the account, and shape product roadmaps with first-hand industry insights. You’ll collaborate across Taktile’s Forward Deployed Engineer (FDE), Solution, Product, and Sales teams, as well as with external partners, to support customers throughout their entire lifecycle, driving strategic outcomes and sustained impact. About You - Strategic Enterprise Leader – You are a strategic thinker and experienced navigator of complex enterprise deals and transformation programs. You can turn an ambitious AI vision into a credible, sequenced, and executable plan. - Complexity Navigator – You can synthesize technical, operational, and commercial complexity, including use-case-specific pain points, value propositions, industry dynamics, vendor landscapes, stakeholder agendas, competing KPIs, and build-versus-buy considerations. - Executive Communicator – You have the presence and judgment to engage senior and C-level stakeholders, facilitate difficult trade-offs, challenge assumptions constructively, and build alignment across business, risk, technology, data, and AI teams. - Commercially Minded – You can identify where AI can create material business value, build quantified success metrics and ROI frameworks, and connect delivery outcomes to adoption, expansion, and long-term account value. - Delivery Leader – You can structure and lead high-stakes pilot and proof-of-value programs, anticipate risks, unblock decisions, and keep cross-functional teams aligned on scope, quality, timelines, and expected impact. - AI-Native – You are familiar with modern AI and LLM capabilities, limitations, evaluation approaches, governance considerations, and the requirements for deploying trusted AI in regulated environments. You use AI tools every day to do your own work faster and better, and you expect to bring that way of working to customers. - Technically Hands-On – You understand applied AI, data, and integration concepts deeply enough to make solution choices yourself, not just referee them. You don’t need to be a software engineer, but you are comfortable reading a decision flow, digging into data, and building a rough prototype or demo with modern AI tooling. Solutions Engineers and Forward Deployed Engineers own production implementation; you can follow them all the way into the details. - Low-Ego, High-Ownership – You are hands-on where your judgment has the greatest leverage, collaborate effectively across functions, and want to build with customers and teams—not advise from a distance. - Experienced – You have 5-10 years of experience in enterprise technology, strategy consulting, digital or AI transformation, technical sales, complex delivery, or a similarly demanding customer-facing environment, including leadership of large accounts or programs. - Mobile – You are willing to travel up to 30% of the time. What You’ll Do - Shape high-impact AI transformations - Partner with Account Executives and Solutions Engineers early in strategic enterprise opportunities to qualify the opportunity, shape account strategy, and build credibility with executive stakeholders. - Lead use-case discovery and prioritization workshops that assess potential business impact, transformation potential, feasibility, implementation risk, and time to value. - Guide customers and internal teams to select the right landing or pilot use case, define which use cases should follow in later phases, and turn that sequence into a compelling AI-transformation roadmap. - Lead end-to-end process-mapping workshops for the selected use case. Surface and document current-state pain points, stakeholder needs, decision flows, data and technology constraints, the target-state process, and the customer’s wish list. - Define clear success criteria, measurable business-value metrics, and ROI frameworks that align business, risk, technology, data, and AI stakeholders before delivery begins. - Own Taktile’s most strategic value deliveries - Act as a senior sponsor for complex post-sale programs, ensuring delivery quality, executive alignment, measurable outcomes, and a clear path from the initial use case to scaled adoption. - Lead pilot and proof-of-value programs in partnership with Forward Deployed Engineers. Guide solution design, evaluation methodology, performance assessment, stakeholder reviews, and the priorities for subsequent iterations. - Translate technical results into clear business implications and present progress, trade-offs, risks, and quantified value to both customer executives and internal stakeholders. - Accelerate revenue and product excellence - Identify expansion opportunities based on demonstrated value and customer priorities, and shape the narrative, sequencing, and operating plan for additional use cases. - Bring customer realities, market dynamics, and field feedback back to Product and Engineering, and turn lessons from engagements into repeatable discovery methods, delivery playbooks, ROI frameworks, and industry-specific patterns. - Act as a force multiplier across accounts and teams by coaching colleagues on strategic problem-solving, executive communication, use-case framing, and delivery leadership. Ideal, But Not Required - You are a domain expert and can engage credibly in front of customers and internal teams for one or more of Taktile’s core use cases: business onboarding and KYB, business lending and underwriting, fraud or risk decisioning, or insurance claims processing. - You have led AI, data, risk, or decisioning transformation programs within banks, insurers, lenders, or other regulated financial institutions. - You have deep experience in one or more of Taktile’s core use cases: business onboarding and KYB, business lending and underwriting, fraud or risk decisioning, or insurance claims processing. - You have operated at Engagement Manager, Principal, Director, Partner, or an equivalent senior level in strategy consulting, digital transformation, enterprise technology, technical sales, or customer delivery. - You understand the financial-services technology and vendor landscape and can help customers evaluate architecture, operating-model, and build-versus-buy trade-offs. - You have experience coaching teams, codifying best practices, and raising the quality of work across multiple strategic accounts or programs. Our Offer - Work on hard, meaningful problems with real-world impact. - Receive top-of-market equity and cash compensation. - Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes. - Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi-yearly company-wide meetings around the world. - Shape how enterprise SaaS is delivered at scale. - Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo. - Use the equipment of your choice including a meaningful home office set-up. About Us Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com http://taktile.com.   About Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process. Your Privacy. Taktile (“we” or “us”) is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references. How we use your data: We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities. Legal basis (EU/UK applicants): We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)). Retention: If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates’ data becomes part of their employment records. Your rights: Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent. Automated decision-making: We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review. International transfers: Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms.   By submitting your application, you acknowledge that you have read and understood Taktile’s Applicant Privacy Policy https://taktile.com/applicant-privacy-policy. To exercise your rights or ask questions, contact privacy@taktile.com.

Location: United States About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Ukraine About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: United Kingdom About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Serbia About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Romania About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Portugal About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Poland About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Netherlands About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Belgium About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Belarus About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Nairobi Workplace: OnSite ABOUT THE COMPANY Mogo is Kenya's fast-scaling fintech - part of Eleving Group, a global financial services platform operating across 16+ countries. We are redefining access to vehicle financing, microfinance, and smartphone financing for everyday Kenyans. Our mission is simple: make progress accessible. We are dedicated to fostering upward social mobility in diverse communities by providing credit access to entrepreneurs who are often excluded from traditional banking. Through a combination of asset financing, fintech innovations, AI-based underwriting, and proprietary car portals, we empower local entrepreneurs, such as motorcycle taxi riders, Uber/Bolt drivers, and small business owners, to purchase their own vehicles and obtain loans to expand their businesses.   ABOUT THE ROLE We are looking for a data-driven and hands-on Debt Collection Process Lead to design, optimize, and manage end-to-end collections workflows for vehicle and device finance in Kenya. In this role, you will lead initiatives that strengthen the customer repayment experience while ensuring collections operations remain efficient, compliant, and scalable. On a day-to-day basis, you will work closely with the Head of Debt Collection and partner teams across Credit/Risk, Customer Service, Product/IT, and Legal to turn data insights into operational improvements. This is a high-impact role for someone who is proactive, structured, and takes full ownership. WHAT YOU WILL DO 1. Process design & optimization - Design and continuously improve consumer collections processes across all delinquency stages - Introduce and scale automation (case allocation rules, workflows, customer communications) and explore robotics/AI use cases to improve efficiency and cost-to-collect. - Audit current workflows, improve them end-to-end (test and implement changes), and design new processes where needed. 2. Documentation & training - Create and maintain SOPs, playbooks, and training materials to ensure consistent execution across internal teams and external partners (if applicable). - Support onboarding and continuous training for collections agents and related stakeholders. 3. Cross-functional delivery - Partner with Customer Service, Credit/Risk, Product/IT, Legal, and any BPO/agency partners to implement data-driven collections improvements. - Coordinate testing and rollouts of new strategies, communications, tooling changes, and policy updates. 4. Continuous improvement - Use customer feedback, agent input, and performance analytics to identify bottlenecks (e.g., contractability, broken PTP, queue management, dispute handling). - Propose improvements, drive execution, and track impact through clear initiatives and timelines. 5. Compliance & governance - Ensure processes, scripts, and customer communication standards meet local regulatory requirements and internal policies. - Maintain alignment with consumer protection principles, complaint handling expectations, and audit readiness. 6. Performance measurement & reporting - Monitor performance metrics and initiative results using tools such as Power BI and SQL (or equivalent reporting systems). - Communicate outcomes and next steps clearly to stakeholders, including regular updates to the Head of Debt Collection. WHAT YOU HAVE Must-Haves (Required) - Experience in improving operational processes - Comfortable working with data and dashboards to understand performance and track results (strong Excel skills). - Ability to work with different teams and get things done together (Customer Service, Credit/Risk, Product/IT, Legal, and external partners when needed). - Strong sense of ownership, with good communication and stakeholder management skills. - Willingness to relocate to Nairobi (Kenya). Preferred - Experience with debt collection processes. - Interest in automation and practical tech improvements (rules-based case allocation, workflow tools, customer communications; curiosity about AI is a plus). - Working experience with Power BI, SQL, or similar tools. WHAT WE OFFER - Results-oriented bonus system. - Housing allowance and periodic flights back to your home country. - Relocation support (flights to Nairobi, visas). - Health insurance.

Location: San Francisco, CA, USA About the Role Chime is looking for a hands-on engineering leader to guide the Disputes Automation Tooling team within Trust & Safety. As a Tech Lead Manager, you’ll lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery. You’ll also remain deeply involved in the technical work, writing and shipping production code alongside your team. The Disputes Automation team owns the end-to-end automation that processes a dispute claim, from ingestion through investigation to resolution. You'll partner closely with Product, Operations, Legal, and Compliance to make sure every claim is handled accurately, consistently, and within regulatory requirements. As our member base grows, the team's focus is scaling these automation capabilities to bend the cost to serve, while keeping the platform stable and compliant. In this role, you can expect to Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms Become the domain expert in our platform architecture, providing technical decisions and solutions to refine our maturing platforms Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary. To thrive in this role, you have 5+ years of experience developing software in a production environment at scale Prior experience serving as a technical lead for a team and on complex projects—driving architectural decisions, coordinating execution, and aligning cross-functional teams Proven experience with Ruby on Rails or comparable frameworks Experience with transactional databases and caching systems Deep understanding of architectural patterns for large-scale web applications Commitment to mentoring engineers and fostering team development An appreciation of maintainable and well-tested code Curiosity and passion for diving deeply into system architectures and technical challenges Experience in fast-paced or early-stage environments is a strong plus #LI-Onsite #LI-MB1 Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $199,000 — $275,000 USD A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .

Location: Warsaw, Poland Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Senior AI/ML Engineer (AI Lead) to join our rapidly expanding team. The ideal candidate will be a highly hands-on and business-oriented professional, capable of designing and delivering production-grade AI systems that drive measurable business impact. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options). Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide. Our culture is built on trust, transparency, and high standards.  We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields. Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. Join the Tigers! What does the role look like? The Senior AI/ML Engineer (AI Lead) will have the chance to: • Design, develop, and productionise machine learning models end-to-end (training, validation, deployment, monitoring, retraining), ensuring reliability in real-world environments. • Lead the development of AI use cases such as client lifetime value (CLV), churn prediction, and fraud/abuse detection, with clear alignment to business outcomes and measurable impact. • Build and establish robust MLOps practices, including model deployment pipelines, CI/CD, environment promotion (dev/stage/prod), and lifecycle management. • Implement model monitoring frameworks to track performance, data drift, data quality, and business impact, with clear retraining and escalation strategies. • Ensure model explainability and transparency using techniques such as SHAP, feature attribution, and other interpretability methods appropriate for business-critical and regulated contexts. • Define and enforce best practices around model governance, documentation, versioning, and auditability, proportional to model risk and business impact. • Collaborate closely with Data Engineering to ensure high-quality data pipelines, feature engineering, reproducibility, and scalable data foundations. • Work cross-functionally with Product, Risk, Commercial, and other stakeholders to translate business problems into pragmatic AI solutions, balancing speed and robustness. • Drive continuous improvement through feedback loops, monitoring insights, and model retraining strategies, rather than one-off model delivery. • Mentor team members and promote best practices in production AI, MLOps, and applied machine learning delivery. What do you need to succeed in this role? • 5–8+ years of experience building and deploying machine learning models in production environments (not just experimentation). • Strong Python programming skills and solid software engineering fundamentals (testing, code quality, modular design, maintainability). • Strong understanding of machine learning concepts, model evaluation, feature engineering, and practical considerations in production systems (e.g. data leakage, drift, stability). • Hands-on experience with large-scale data processing (Spark / PySpark). • Experience with ML lifecycle tools (MLflow or similar) for experiment tracking, model management, and reproducibility. • Experience building and maintaining CI/CD pipelines (GitHub Actions preferred) for ML or data workflows. • Strong SQL skills and experience working with large, complex datasets in real-world environments. • Proven ability to deliver AI/ML solutions with measurable business impact, not just model performance improvements. • Experience working with model deployment, monitoring, drift detection, and retraining strategies in production systems. • Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders, translating trade-offs clearly. • Ability to operate effectively in environments with evolving requirements, imperfect data, and delivery pressure, balancing MVP speed with production robustness. The below are considered as a plus: • Experience in fintech, trading, or financial services environments, particularly where models influence business-critical decisions. • Experience with real-time or streaming ML systems. • Familiarity with modern AI approaches such as LLMs, embeddings, or retrieval-augmented generation (RAG), particularly where applied to business workflows or integrated with structured data. • Experience working in regulated environments and implementing model governance frameworks (e.g. auditability, explainability, approvals, documentation standards). • Experience contributing to team standards, mentoring, or leading applied AI delivery. By joining us, you can expect: • Unique opportunity for a career in a global, fast-growing company. • Attractive remuneration package based on qualifications and experience. • Opportunities to learn and grow through our “Employee Training & Development program”. • Hybrid work flexibility. • Multiple events to bond with the team and the group. • Birthday and loyalty benefits. Make your next career step and apply NOW! *Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.