Lead Solutions Engineer

Location: New York Office Workplace: Hybrid Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Lead Solutions Engineer in our NYC headquarters. As a Lead Solutions Engineer focused on enterprise pre-sales, you are the technical bridge between our enterprise prospects and our AI-powered decisioning platform. You will partner with the Sales Team to architect AI-driven solutions for the world's most innovative financial institutions. Your mission is to secure the technical win by demonstrating how Taktile leverages Generative AI and advanced ML to solve complex credit, risk, and fraud challenges. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands-on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job! About You - You excel at navigating complex Enterprise organizations with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts). - You have 3+ years of hands-on experience writing production Python code - You are curious and customer-centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges. - You are able to plan and manage the technical scope of Proof of Concepts (POCs) and technical evaluations. You excel at managing multiple high-stakes prospects simultaneously while partnering with Sales to drive deals to close - You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. - You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team. - You have a proven track record of supporting high-contract-value enterprise deals. You understand that winning an enterprise deal requires more than just good code—it requires strategic positioning, deep discovery, and the ability to handle complex technical objections. - You are open to a hybrid work model and can work from our NYC office at least three days per week. What You'll Do - You help scale the impact of the Solutions function by creating reusable collateral, establishing solution patterns, and mentoring others on customer engagement and technical strategy. - You discover and translate customer's strategic priorities and problem statements into high impact Agentic AI use cases leveraging Taktile during the sales process and throughout the Enterprise sales cycle, focusing on uncovering high-value AI use cases that justify significant investment and strategic partnership. - You lead the design and execution of proof-of-value projects that combine customer data, ML/AI models, and Taktile’s platform to demonstrate strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production-grade integrations and workflows. - You collaborate with partners and customers to design and build solutions in Taktile's Agentic Decisioning Platform. - You lead proof-of-value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C-level executives. - You work with product management to share competitive intelligence and prospect insights gathered during the sales process, helping shape Taktile's AI product roadmap and positioning strategy. - You lead the discovery for new use cases and implement them on the platform to assess product-solution fit. You provide feedback to our product team and share results of your discovery with go to market functions. Ideal, But Not Required - You have experience operating in a technical leadership role—whether by owning strategic accounts, mentoring junior team members, or shaping solution strategy at scale in a high-growth environment. - Live for Customer Value: You have at least 5-7 years of experience working within Enterprise Solution/ Sales Engineering in B2B SaaS, or in a senior technical consulting role - Technical expertise: You have deep expertise with enterprise-level infrastructure and architecture, including an extensive understanding of APIs. - You have experience building, tuning, or deploying ML models (e.g., scikit-learn, XGBoost, PyTorch, TensorFlow) in production settings - Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus. - You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers - You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.). Our Offer - Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here - Make an impact and meaningfully shape an early-stage company - Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo - Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. - Receive a top-of-market equity and cash compensation package - Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes. - Use the equipment of your choice including meaningful home office set-up. Our Stance - We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply - We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears About Us Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com https://taktile.com. About Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process. Your Privacy. Taktile ("we" or "us") is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references. How we use your data: We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities. Legal basis (EU/UK applicants): We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)). Retention: If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates' data becomes part of their employment records. Your rights: Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent. California residents have additional rights under the CCPA, including the right to know, delete, and correct personal information. Automated decision-making: We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review. International transfers: Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms. By submitting your application, you acknowledge that you have read and understood Taktile's Applicant Privacy Policy https://taktile.com/legal/applicant-privacy-policy. To exercise your rights or ask questions, contact privacy@taktile.com.