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Location: Limassol, Cyprus Spotware is looking for a Senior B2B Marketing Lead to own the marketing strategy and go-to-market execution for the cTrader business direction. This is a senior, hands-on role at the intersection of product marketing, demand generation and brand building. You will turn market insight and commercial priorities into clear positioning, integrated campaigns and measurable pipeline contribution. We are looking for a marketer who can own a business direction end to end: identify opportunities, shape the plan, align stakeholders and make it happen. Spotware is an AI-first company with an established ecosystem of AI tools, agents, automations and connected workflows. You will use this environment to move faster and work smarter - not to start from zero, but to turn these capabilities into stronger B2B marketing outcomes. What You Will Own B2B marketing strategy and go-to-market roadmap for cTrader across brokers, prop firms, fintech companies and relevant partners. Market understanding: ICP definition, segmentation, buyer journeys, competitive context and prioritisation of markets and audiences. Positioning, messaging architecture and proof points that make cTrader clear, relevant and differentiated for each key audience. Integrated marketing plans spanning product launches, demand generation, content, partner activity, events, webinars, paid media and lifecycle communications. Marketing contribution to qualified demand and pipeline, in close partnership with Sales and the wider Marketing team. Cross-functional alignment across Product, Sales, Partnerships, Customer Success and Support around shared priorities, campaigns and feedback loops. Ownership of the cTrader marketing budget: planning, allocation, spend control and performance tracking across priorities and channels. An AI-first marketing operating model for the direction: applying and continuously improving the company’s connected AI workflows across research, planning, production, personalisation and measurement. Key Responsibilities Develop and maintain the B2B marketing plan for the cTrader business direction, translating commercial priorities into focused quarterly initiatives. Work with Product, Sales, Partnerships, Customer Success and Support to understand market needs, customer objections, product priorities and growth opportunities. Define and evolve positioning, audience-specific messaging, campaign angles, offers and calls to action. Lead go-to-market plans for product launches, key features, new segments and strategic market initiatives. Plan and orchestrate integrated campaigns across the right mix of channels, including content, email, paid media, webinars, partner campaigns, events, landing pages and nurture. Brief and coordinate internal specialists and external partners across content, design, performance, CRM and campaign operations; ensure work is focused, timely and commercially relevant. Create or oversee B2B content and sales enablement assets such as product narratives, case studies, presentations, landing pages, campaign materials and customer proof points. Build and optimise marketing funnels for key audiences and accounts, spanning awareness, education, consideration, conversion and reactivation. Partner with Sales to improve lead quality, campaign follow-up, feedback loops and the connection between marketing activity and deal progression. Use customer, market and campaign data to assess performance, identify bottlenecks and recommend clear next actions. Own the cTrader marketing budget: plan, allocate and control spend, and track performance against strategic and commercial priorities. Turn successful initiatives into repeatable playbooks and scalable processes. Use Spotware’s existing AI-first capabilities to accelerate market research, segmentation, content production, campaign personalisation, reporting and operational execution - and identify new workflows worth scaling. Requirements 5+ years of experience in B2B marketing, product marketing, integrated marketing, growth marketing or revenue marketing. Proven experience owning marketing strategy and go-to-market execution for a B2B product, business unit or product line. Strong understanding of B2B positioning, ICPs, segmentation, buyer journeys, messaging and commercial storytelling. Experience planning and running multi-channel campaigns, while knowing how to choose the right channels rather than applying a fixed playbook. Ability to combine strategic thinking with hands-on execution and strong ownership. Experience working cross-functionally with Product, Sales, Partnerships, Customer Success, Support, content, design and performance teams. Strong written and verbal communication skills, with the ability to turn complex products into clear, persuasive narratives. Commercial and analytical mindset: able to connect marketing activity with demand quality, pipeline and business outcomes. Confidence working with CRM, marketing automation and campaign reporting; deep technical administration is not required. Fluent English and the ability to work independently in a fast-moving environment. An AI-native mindset and genuine enthusiasm for Claude or ChatGPT. You are a true power user who uses at least one of them daily as a thinking and execution partner - to research, plan, write, analyse and improve marketing workflows, not as an occasional productivity tool. Nice to Have Experience in fintech, B2B SaaS, trading platforms, brokerage technology, prop trading or financial markets. Experience with account-based marketing, partner marketing, lifecycle marketing, webinars or industry events. HubSpot certification and hands-on experience with HubSpot or a similar CRM and marketing automation platform. LinkedIn Ads certification and practical experience running B2B paid acquisition campaigns. Experience improving complex marketing workflows with AI agents, automation, data enrichment or connected tools. Conditions Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare. A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box to celebrate the arrival of a child. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: Limassol, Cyprus Spotware Systems is looking for a hands-on Media Buying Operations Manager for our new direct-to-consumer trading product built on the cTrader ecosystem. You will build, run, and scale the media-buying network and the ad-ops / martech spine - turning testing funnels and cohorts into registered, funded, and actively trading cTrader users. Responsibilities Source, onboard, and manage a network of external performance-pay media-buying units. Set the units' pay schemes (fixed + performance) and allocate them across funnel × geo, deploying onto winning combinations. Scale the network as testing widens, cut underperformers, and own the unit-count ramp against live cost-per-funded-account and conversion-rate signal. Launch the first geos hands-on - run the initial media-buying units yourself, as a buyer, until the external network is stood up. Run QA and anti-fraud on unit output, and reconcile performance-based payouts against verified funded accounts. Be the single point of contact between the in-house team and the external units - give them clear briefs (offer, brand and creative guidelines, tracking setup), collect their performance data, and feed it back into what we test, prioritize, and scale next. Own advertising accounts, tracking pixels, server-side tracking, mobile attribution, and first-party data in-house. Report acquisition performance against CAC, funded-account quality, and net deposit, working with the analyst on the measurement spine. Requirements 5+ years in performance marketing / paid UA, owning budgets and scaling spend to six figures/month against CPA and volume targets. Proven track record building and managing a network of external buyers / buying teams / JV partners - sourcing, perf-pay deals, allocation, anti-fraud, payout reconciliation - not just running own campaigns. High-CPA, conversion-driven vertical experience (iGaming, gambling, forex / CFD, crypto, dating, nutra). Hands-on ownership of the ad-ops / martech stack - ad accounts, pixels, conversion APIs, trackers (Voluum / Keitaro / RedTrack), product analytics (Amplitude / PostHog / Mixpanel), MMP (AppsFlyer / Adjust). Multi-geo acquisition, ideally across emerging markets (Tier 2-3), with localization handled at the unit level. Strong analytical command - reads funnel / cohort data and acts on unit economics (CAC, LTV, payback, net deposit, retention). AI-native by default - runs the network and stack on AI and automation, with minimal manual labor. Soft skills: hands-on operator (not a pure manager), comfortable with ambiguity and autonomy, clear communicator across commercial, creative, and technical counterparts. Conditions Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare. A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box to celebrate the arrival of a child. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: Limassol, Cyprus Spotware is looking for a Legal Adviser / Compliance Specialist to join our Legal Department and support legal and compliance matters across an expanding group operating in fintech and financial services. This role combines commercial legal work with hands-on compliance support. You will work on contracts, corporate matters, counterparty due diligence, data protection, ICT, and regulatory requirements, supporting businesses across technology and brokerage activities in the EU and other jurisdictions. Requirements A degree in Law. Relevant legal experience at a mid-level, typically 3-5 years, gained in-house or within a law firm. Practical experience drafting and reviewing commercial agreements. Hands-on experience with compliance, KYC/AML and counterparty due diligence. Working knowledge of GDPR and practical experience applying it in a commercial or regulated environment. Experience researching regulatory requirements and applying them to business situations. Strong written and spoken English, including the ability to draft clear legal documents and communicate advice effectively. Ability to independently manage routine legal and compliance matters, prioritise competing requests and recognise when escalation is needed. Strong attention to detail, sound judgement and a practical approach to resolving issues. Experience in fintech, financial services, brokerage or a technology business serving financial institutions. Responsibilities Draft, review and negotiate commercial agreements, including service, technology, licensing, SaaS, supplier and partnership and data processing agreements. Support the review of ICT and outsourcing arrangements, and assist with related documentation for regulated group entities and financial-institution clients. Provide day-to-day legal advice to internal teams, identifying risks and proposing practical solutions. Support corporate matters across group entities, including corporate records, resolutions and coordination with external corporate service providers. Conduct KYC/AML and counterparty due diligence, including ownership structure reviews, beneficial ownership verification and sanctions screening, escalating concerns where appropriate. Research legal and regulatory requirements relevant to the group’s activities and help translate findings into practical actions. Assist with licensing matters, regulatory requests and the preparation of supporting documents in coordination with senior colleagues, relevant compliance teams and external advisers. Draft and update internal policies, procedures and compliance documentation. Support the integration of new group entities by reviewing existing agreements, corporate documentation and compliance processes, and helping align them with group standards. Coordinate with external legal advisers and track ongoing matters, deadlines and required follow-up. Nice to have Familiarity with the regulatory environment for Cyprus or EU investment firms. Experience supporting multiple legal entities or businesses operating across jurisdictions. Exposure to licensing applications, regulatory submissions or communications with regulators. Experience supporting acquisitions, legal due diligence or post-acquisition integration. A relevant AML or compliance qualification. Benefits Competitive salary. Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance. Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: Limassol, Cyprus About the Role Spotware Systems is looking for an experienced Senior Product Designer (Mobile) to join our product team in Limassol, Cyprus . As our product continues to evolve, we are focused on making it more accessible, intuitive, and visually engaging for a broader audience while preserving the depth and precision that professional traders rely on. In this role, you will help transform complex trading workflows into seamless mobile experiences by combining outstanding UX thinking with high-quality visual design. This is an excellent opportunity for an experienced Product Designer who enjoys solving complex usability challenges, shaping product strategy, and creating elegant mobile experiences that delight users. You will work closely with Product Managers, Engineers, and Designers while contributing to one of the core products of our company. Responsibilities Design intuitive and visually engaging user interfaces for the cTrader mobile application. Collaborate closely with Product Managers, Developers, and other stakeholders throughout the product development lifecycle. Analyze user journeys, identify friction points, and simplify complex trading experiences. Design user-centered solutions that balance functionality, usability, and visual quality. Contribute to the development, maintenance, and evolution of the design system. Validate design decisions through research, feedback, and iterative improvements. Ensure design consistency across the mobile product and related user experiences. Requirements Strong experience in Product Design with a focus on mobile UX/UI. Excellent understanding of user-centered design principles and interaction design. Strong visual design skills with exceptional attention to detail. Ability to simplify complex user flows and create intuitive experiences. Critical thinking skills with the confidence to challenge requirements and identify the best solutions. Ability to clearly communicate and justify design decisions while collaborating with cross-functional teams. Strong communication and teamwork skills. Experience working with design systems and scalable design components. Experience in FinTech or trading products is considered an advantage. Nice to Have Experience designing complex B2B or FinTech products. Experience conducting user research and usability testing. Experience working in cross-functional Agile product teams. Benefits Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance. Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: Limassol, Cyprus Spotware Systems is looking for a Customer Success Manager to retain and grow corporate clients using the Spotware products by acting as their trusted advisor. The Customer Success Manager owns the client relationship end to end: onboarding and configuration guidance and follow ups, proactive account management, adoption and utilisation growth, and the translation of client business needs into clear, testable requirements for Product, Engineering and Support. The role strengthens satisfaction and loyalty, identifies and mitigates churn and relationship risks, and feeds structured insight back into product, service and commercial decisions. Requirements 3+ years in a client-facing role (Customer Success, Account Management, Business Analysis or Onboarding) in fintech or trading software, with a track record of retaining and growing corporate accounts. Good working knowledge of FX/CFD trading - how prices are formed, how orders are placed and filled, how leverage and margin work, and a general sense of how brokers manage risk - plus an interest in understanding execution quality (fair fills, slippage, unusual trading patterns). Ability to analyse usage, execution data and client feedback to identify risks, needs and improvement opportunities, and to turn them into structured recommendations. Experience organising and delivering client training, onboarding sessions, webinars or other enablement activities. Good MS Excel skills and comfort working with large trading datasets. Practical daily use of AI tools to accelerate analysis, documentation, client communication, reporting and enablement, with the judgement to validate outputs before use. Excellent verbal and written communication skills in English; clear, structured communicator. Nice to have: Experience with liquidity bridges and aggregators Responsibilities Client success and consultative support: provide consultative support to corporate clients on company products and services; resolve client questions, issues, and requests promptly and professionally; help clients understand product functionality and use the platform more effectively; maintain regular communication with clients to strengthen satisfaction, loyalty, and long-term cooperation. Platform usage and client value: analyze how clients use the products and identify opportunities to increase product value for them; guide clients toward more effective, beneficial, and informed use of company products; identify usage gaps, adoption barriers, recurring questions, and improvement opportunities; support client success goals through structured recommendations and follow-ups. Training and enablement: organize and conduct client training programs, seminars, and webinars; prepare materials and guidance that help clients improve their proficiency in using company products; adapt training and enablement activities to client needs, product updates, and common usage challenges. Feedback, data, and improvement initiatives: collect and analyze client feedback to identify product, service, and process improvement opportunities; collect and analyze client data to support strategic initiatives for service and product improvement; manage client-related changes and communicate relevant needs or risks to internal teams; respond quickly to situations that may negatively affect client relationships. Cross-functional collaboration: coordinate with Sales, Marketing, Product, Support, Billing, Technical, and Development teams to achieve client success goals; communicate client needs, feedback, risks, and opportunities to relevant stakeholders; support alignment between commercial, product, and technical teams around client priorities. AI-assisted work: use AI tools to improve client analysis, communication drafting, meeting preparation, feedback analysis, training materials, reporting, and process efficiency; validate AI-generated outputs before using them in client communication, reporting, or internal documentation. Conditions Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare. A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box to celebrate the arrival of a child. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

Location: New York, New York, United States About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . Role: Enterprise AI - Platform Engineer Location: New York City, Madison Square Park area Reports to: Head of Engineering Experience Level: 6+ years Work Model: Hybrid, with regular in-office presence Why Join Enterprise AI? Enterprise AI is building the platform that enables reliable deployment of AI systems across enterprise environments. As a Platform Engineer, you will build and operate the core of Turing’s Enterprise AI platform, including platform services, the model gateway, multi-tenant infrastructure, CI/CD, infrastructure as code, and observability. The central challenge is creating repeatable deployments across environments Turing may not control, including client cloud accounts, dedicated instances, and sovereign installations. As a Platform Engineer, You Will Build Core Platform Services Design, build, and operate the services that support the Enterprise AI platform, including platform infrastructure and the model gateway. Enable Enterprise Deployment Create reliable deployment systems for client cloud accounts, dedicated instances, and sovereign environments. Own Infrastructure and Delivery Systems Build and maintain CI/CD, infrastructure as code, and deployment tooling across environments using Kubernetes, Helm, Terraform or Pulumi, and GitOps practices. Build for Reliability Design systems that support secure multi-tenant operation, reliable service ownership, and clear operational accountability. Establish Observability Build observability across the platform using service-level objectives, structured logging, metrics, tracing, and alerting. Build FinOps Visibility Develop telemetry that tracks model and compute costs by tenant. The Anti-Sell Hands-on software engineering: This is not a cloud-operations or ticket-queue DevOps role. You must be able to write production software and contribute deeply to platform services. Operational ownership: You will participate in on-call operations and incident response and help build the processes required to operate a production platform. Deployment complexity: The platform must operate across client cloud accounts, dedicated instances, and sovereign environments. Team accountability: The platform must be observable, operable, and maintainable by the team rather than dependent on one individual. Our Enterprise AI Platform Engineers Typically Have Production platform engineering experience: Six or more years of platform or infrastructure engineering experience supporting production SaaS. Customer-controlled deployment experience: Experience shipping a product that customers run in their own environment, including in a VPC, a self-hosted environment, or an air-gapped environment. Strong software engineering depth: Deep expertise in at least one backend language, such as Go, Ruby, Python, or TypeScript, with the ability to read and work across the others. Cloud and infrastructure expertise: Deep experience in at least one cloud and comfort working in a second, including private networking, KMS, IAM, Kubernetes, Helm, Terraform or Pulumi, and GitOps. Reliability and observability ownership: Experience carrying a pager, running incidents, and working with tools such as OpenTelemetry, Prometheus, or Datadog. Data and platform systems experience: Familiarity with Postgres, object storage, queues, and vector stores. Candidates whose experience is limited to cloud operations or ticket-queue DevOps without software engineering, or who have never operated multi-tenant systems, will not be a fit for this role. Top-Tier Candidates Will Have Experience with model serving and model gateways, including vLLM, LiteLLM, or Triton. Experience implementing SOC 2 controls in CI. Experience deploying and operating AI systems in regulated or highly controlled environments. Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: Multiple Countries Nitka Technologies develops software for customers in the US and Europe and brings together about 300 professionals from Eastern Europe, North and South America, Armenia, Georgia and Kazakhstan. We are looking for an experienced DBA (Databricks) for a long-term project. The customer is a company in California, an industry leader in the sale of tickets to events in Europe and the USA. We offer 100%  remote, full-time work. Main tasks: Manage multiple Databricks workspaces (dev/qa/prod); Configure cluster policies, governance & compliance; Create & maintain unity catalog objects: catalogs, schemas, grants, service principals, external storage etc; Monitor and debug failed / long-running jobs using system tables (job_run_timeline, node_timeline, workflow_run); Troubleshoot cluster crashes, driver OOM, executor failures, memory leaks; Investigate Python / Spark errors, dependency conflicts (PyPI, WHL, Maven) Assist users with cluster/job configuration, notebook errors, unity catalog permissions; Explain platform limitations and best practices to Data engineers; Maintain confluence pages with platform rules & troubleshooting guides; Requirements: Experience in implementation, integration or technical support; Experience with Linux, Bash; Confident SQL skills; Strong experience of working with AWS Infrastructure (ec2, s3, iam, vpc, secret management, sqs); Experience with Python sufficient for writing small scripts or applications; Experience of maintaining Databricks jobs & environments; Experience with REST API/SDK; Understanding of file-based databases (DeltaLake, Parquet, Hive); Understanding of of cluster types & node families; Spoken English at Intermediate level or higher; Would be a plus: Databricks REST API / Databricks SDK; Working with schema evolution, time travel, vacuum, compaction, z-order; Debugging corrupted delta tables (conflicting commits, tombstones, missing checkpoints); Understanding of acid implementation on top of object storage; Spark knowledge (jobs, partitions, queries), experience in Kafka or similar technology, familiarity with Terraform / Gitlab CI; Cost monitoring for platform services and objects; Experience in enterprise Data platforms; Working conditions: Nearshore candidates preferred, with availability to work EST or Pacific Time hours Remote work with no time trackers, flexible working hours Full-time (8 hours/day) Attractive USD compensation Paid vacation, holidays, sick leaves

Location: Multiple Countries Nitka Technologies develops software for customers in the US and Europe and brings together about 300 professionals from Eastern Europe, North and South America, Armenia, Georgia and Kazakhstan. We are looking for an experienced Platform Administrator (Databricks) for a long-term project. The customer is a company in California, an industry leader in the sale of tickets to events in Europe and the USA. We offer 100%  remote, full-time work. Main tasks: Manage multiple Databricks workspaces (dev/qa/prod); Configure cluster policies, governance & compliance; Create & maintain unity catalog objects: catalogs, schemas, grants, service principals, external storage etc; Monitor and debug failed / long-running jobs using system tables (job_run_timeline, node_timeline, workflow_run); Troubleshoot cluster crashes, driver OOM, executor failures, memory leaks; Investigate Python / Spark errors, dependency conflicts (PyPI, WHL, Maven) Assist users with cluster/job configuration, notebook errors, unity catalog permissions; Explain platform limitations and best practices to Data engineers; Maintain confluence pages with platform rules & troubleshooting guides; Requirements: Experience in implementation, integration or technical support; Experience with Linux, Bash; Confident SQL skills; Strong experience of working with AWS Infrastructure (ec2, s3, iam, vpc, secret management, sqs); Experience with Python sufficient for writing small scripts or applications; Experience of maintaining Databricks jobs & environments; Experience with REST API/SDK; Understanding of file-based databases (DeltaLake, Parquet, Hive); Understanding of of cluster types & node families; Spoken English at Intermediate level or higher; Would be a plus: Databricks REST API / Databricks SDK; Working with schema evolution, time travel, vacuum, compaction, z-order; Debugging corrupted delta tables (conflicting commits, tombstones, missing checkpoints); Understanding of acid implementation on top of object storage; Spark knowledge (jobs, partitions, queries), experience in Kafka or similar technology, familiarity with Terraform / Gitlab CI; Cost monitoring for platform services and objects; Experience in enterprise Data platforms; Working conditions: Remote work with no time trackers, flexible working hours Full-time (8 hours/day) Attractive USD compensation Paid vacation, holidays, sick leaves

Location: New Delhi, India Workplace: hybrid We’re building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. Key Responsibilities Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. Help evolve content guidelines and standards. Skills, Knowledge & Expertise 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. Basic experience with analyzing support tickets or customer journey mapping (CJM). Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. Experience with iterating and improving content based on feedback, research, and data. Strong cross-functional collaboration skills. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Rabat, Morocco Workplace: hybrid We’re building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. Key Responsibilities Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. Help evolve content guidelines and standards. Skills, Knowledge & Expertise 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. Basic experience with analyzing support tickets or customer journey mapping (CJM). Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. Experience with iterating and improving content based on feedback, research, and data. Strong cross-functional collaboration skills. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Cairo, Egypt Workplace: hybrid We’re building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. Key Responsibilities Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. Help evolve content guidelines and standards. Qualifications 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. Basic experience with analyzing support tickets or customer journey mapping (CJM). Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. Experience with iterating and improving content based on feedback, research, and data. Strong cross-functional collaboration skills. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Zug, Switzerland PIPECARE Group is looking for an HR Administrator to join our team in Zug, Switzerland . By providing technology and service focused solutions to the international arena of the Oil and Gas industry, PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry/sector: Oil & Gas / In Line Inspection services. HR Administrator is responsible for leading and overseeing HR administration across the group, ensuring consistent execution of group HR policies and compliance with regional HR policies and procedures. The role manages HR administrative operations, HR systems, training administration, and manages team of Regional HR Business Leads to deliver efficient, standardized, and compliant HR services across multiple locations. We are only considering the candidates who are based in Switzerland. Key Responsibilities: Execute and maintain Group HR policies and standards across multiple regions. Monitor compliance with regional HR policies and employment regulations. Manage and develop a small team of Regional HR Business Leads. Lead the end-to-end recruitment and selection process for senior leadership and C-level positions across the Group, partnering with executive management to identify, attract, and secure top executive talent. Oversee the Group HR ERP system, ensuring data accuracy, process efficiency, and continuous improvement. Coordinate group-wide training administration and compliance learning. Prepare HR reports, dashboards, and management metrics. Support HR audits and ensure compliance with internal policies and legal requirements . Counsel senior team members about HR-related matters. Manage the recruitment, selection and placement process for the assigned territory. Process and approve vacation leave benefits including air ticket and leave salary entitlement. Oversee office facility and administrative requirements. Deliver disciplinary action procedures and recommend appropriate corrective measures as per corporate procedures and in accordance with the local labor legislation. Handle performance management issues and ensure due diligence in conducting performance appraisals of permanent and probation employees on the assigned territory. Manage employee relations concerns. Receive requests in ERP and monitor timely completion of requests. Responsible for the smooth and timely delivery of services relating to HR and administrative management. Responsible for developing new programs and services related to employee management. Keep policies and procedures updated and relevant to the requirements of the company. Maintain updated, secure and confidential HR file system as per corporate standards and aligned with local labour legislation. Authorized to take first level approval for leave applications and air ticket requests. Authorized to take first level approval for cash reimbursements for medical claims and conveyance expenses for the assigned territory. Authorized to raise payment requests in ERP for allowances, accommodation expenses, bonuses, etc. Executes other tasks as might be requested by the management Skills/Experience: Bachelor's degree in Human Resources, Business Administration, or a related discipline. Minimum 5 years of HR experience, including HR operations and administration. Previous leadership experience managing HR teams. Experience working across multiple countries or regions is highly desirable. Strong knowledge of HR ERP systems. Excellent organizational, analytical, and communication skills. Ability to manage multiple priorities while maintaining high standards of accuracy and confidentiality. Fluent in English, knowledge of other language will be a plus.

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Budapest, Hungary Location: Hungary (Remote) Status: Full-Time | Permanent | Exempt Status Pay: USD $50,000 - $60,000 Requirement: Bachelor's degree or equivalent practical experience Looking for an impactful and exciting role with a strong focus on product design? Join Productive Playhouse as a Product Manager and help shape the experience across Central and pZero, our company internal linked contributing platform. In this flexible, remote role, you’ll turn user insights and stakeholder needs into thoughtful product solutions while partnering closely with engineering and cross-functional teams. No production frontend coding is required. Key Responsibilities Own the daily product loop for Central and pZero, from user evidence and problem definition through requirements, delivery, rollout, and adoption. Translate user evidence and stakeholder input into clear product briefs and PRDs, including problem, scope, exclusions, success measures, and acceptance criteria. Lead product design for core Central and pZero workflows, including journey mapping, information architecture, prototyping in Figma or an equivalent tool, and usability testing. Partner with the external engineering team throughout delivery, clarifying requirements and keeping work moving through review and release. Bring Product Quality into the work early enough to shape journeys, testability, and release evidence. Own rollout and adoption for shipped features, ensuring intended users can find, understand, and use new functionality. Track product outcomes after release, including adoption, task completion, cycle time, rework, defects, support burden, and the amount of follow-up required from the Director of Product. Own manager-facing and worker-facing product documentation, including onboarding materials, tutorials, how-to guides, and release education. Maintain a practical, shared design foundation with Iron Forge covering navigation, forms, tables, statuses, errors, permissions, accessibility, and responsive behavior. Maintain shared product knowledge in company-approved project and knowledge management systems, including roadmap, decisions, user evidence, product behavior, and release learning. Use approved AI tools and shared skills to improve the speed and quality of research, writing, analysis, prototyping, and documentation. Collect and prioritize input from Operations, Product Quality, Engineering, support signals, and client programs. Bring well-supported recommendations, backed by evidence and tradeoffs, to the Director of Product on major product decisions, while owning routine and reversible decisions independently. Perform other duties and ad-hoc projects as assigned. Qualifications & Skills If selected to move forward in the recruitment process, candidates will be required to complete a pre-assessment. Completion of the required assessment is a prerequisite for advancement to the next stage of the selection process. Bachelor's degree in a relevant field, or equivalent practical experience in product management or a closely related discipline. Demonstrated experience as a product owner or product manager, ideally within AI workforce product; scope of ownership matters more than years of tenure. Hands-on product or UX design experience, ideally including journey mapping, prototyping, and usability testing. Proven ability to turn incomplete or conflicting stakeholder input into a clear, bounded product problem. Experience working closely with engineering teams as a partner, not solely through ticket handoffs. Comfort using data to make or evaluate decisions, including recognizing when available data is insufficient. Experience owning outcomes after release, including adoption, documentation, and iteration based on real usage. Working familiarity with AI tools for research, writing, prototyping, and documentation, with clear human review and accountability. Strong written communication skills, able to produce material that developers, operators, managers, and users can act on directly. Ability to work effectively across distributed teams and manage ambiguity without creating unnecessary noise. Comfortable inspecting product behavior, reading technical material, and working with data; production coding is not required. Cross-functional collaboration and conflict resolution skills, with the decisiveness expected of a single-threaded owner. Work Environment & Physical Requirements Occasional travel may be required for special meetings, training, or team gatherings at the company’s headquarters or other designated locations. Routine use of standard office equipment such as computers, phones, filing cabinets, etc. Strong visual acuity for reviewing detailed documents and data on computer screens. Manual dexterity for operating a computer, including using a keyboard and mouse. Ability to lift and carry office supplies or equipment weighing up to 25 pounds. Clear verbal and written communication skills for collaboration across teams. Capacity to manage tasks that require prolonged periods of focus and concentration. Ability to handle the physical demands of a standard workweek, which may include occasional overtime, nights, weekends, and holidays, if needed. About Us As a global data company, Productive Playhouse “PPH”, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and world-wide cultural experience has proven key for delivering exceptional service. Originally founded as an educational production company, Productive Playhouse made a mark with our award winning children’s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider. Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity. Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients. At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium, secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time. Disclaimer This job description is intended to describe the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties, responsibilities, and scope may change or evolve based on business needs and organizational priorities. Productive Playhouse reserves the right to modify, revise, or reassign responsibilities as necessary, consistent with applicable law. Equal Employment Opportunity Productive Playhouse is an equal opportunity employer. We are committed to fostering a diverse, equitable, and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable law. Employment Relationship Employment with Productive Playhouse is at-will where permitted by law, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Where local laws require different terms or conditions, the employment relationship will be governed in accordance with applicable legal requirements. Work Authorization & Verification All offers of employment are contingent upon the candidate’s ability to provide valid documentation verifying identity and authorization to work in the United States or the applicable hiring location. Productive Playhouse participates in E-Verify where required by law. Reasonable Accommodation Productive Playhouse provides reasonable accommodations for qualified individuals with disabilities, in accordance with applicable law. Candidates or employees who require assistance or accommodation to perform the essential functions of the role may contact the Human Resources Department.

Location: Gurugram, Haryana, India NEOLYTIX  ·  INCREDIBLY Platform Configuration Analyst InCredibly Platform Configuration  |  Non-Ops  |  Gurugram DEPARTMENT Non-Ops EXPERIENCE 2–5 Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO Manager ⚠  US Shift: This role operates on a US-aligned shift from our Gurugram office. Consistent availability during US business hours is required. Apply only if you can commit to this onsite. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. InCredibly is the platform we built to run our credentialing, enrollment, and licensing operations: a rules-driven system that manages workflows, documents, timelines, and payer requirements across thousands of providers. The platform is configurable by design. Payer requirements, document checklists, follow-up protocols, and workflow variants live in a rules layer and knowledge base, not in code. When the rules are right, the platform does the work. When they are missing or wrong, people do it by hand. This role owns that rules layer. This is not a delivery role and not a development role. You are the person who decides how the platform thinks. Half the job is keeping the knowledge base accurate. The other half is turning what our operations team knows into configuration the platform can execute: workflow rules, stage templates, gate conditions, validation rules, and defaults that reduce manual work for analysts on the floor. What You Will Do 1. Knowledge Base & Rules Management Build and maintain the platform knowledge base: document checklists, validation rules, follow-up protocols, and workflow defaults, structured so the system acts on them rather than as prose for a human to read. Author configuration rules by work type, category, and variant. Keep them current as operational requirements evolve. Own the flag queue: triage issues raised by analysts, fix them, and route changes through the change-request approval workflow. 2. Workflow Configuration Translate operational patterns into workflow configuration: stage sequences, variant rules, SLA adjustments, gate requirements, and follow-up cadences. Design and test configuration changes before they go live. Version your changes, document why you made them, and maintain a clean audit trail. Coordinate with operations leads to understand process changes and translate them into updated configuration. 3. Schema & Data Model Partnership Work with the engineering team when a real-world rule does not fit the existing schema. Spot the mismatch, articulate why, and propose the change with enough context for a developer to act on it. Use SQL to validate your own work and verify data accuracy before changes hit production. 4. Measurement & Training Track what your rules do: reductions in manual touches, rework, and first-pass failures. Propose the next configuration improvement candidates from this data. Write SOPs by work type and brief analysts on how configuration changes affect their workflows. You write for people who will run the process, not for a file. What You Bring Must-Have 2 to 5 years configuring rules, data, or workflows in an enterprise platform. Backgrounds that translate well: benefit or provider configuration in payer systems (Facets, QNXT, HealthRules, Amisys), EHR application analysis (Epic, Oracle Health, Meditech), enterprise SaaS administration (Salesforce, ServiceNow, Workday, Pega), or business rules engine configuration. A demonstrated ability to take an unstructured source document, a policy, a set of requirements, an email thread, and decompose it into fields, conditions, exceptions, and checklists. You will be asked to show this in a work sample. Version control and change discipline: you document why you made a change, test before you push, and own the outcome when something breaks downstream. Clear written English. Other people will run the SOPs and playbooks you write. Strong Preference Experience with configurable workflow engines, BPM platforms, or business rules engines where you designed the rules, not just executed them. JIRA: used for managing configuration change requests, flag queues, and work tracking alongside engineering and operations teams. BPMN 2.0 awareness: ability to read and interpret process flow diagrams and translate them into platform workflow configuration. Prior experience working with US clients or in a US time-zone overlap model. Experience across more than one platform or system type: the ability to map a rule from one configuration environment to another. Nice-to-Have Exposure to US healthcare operations, RCM workflows, or provider credentialing and enrollment. Familiarity with credentialing technology platforms such as symplr, Modio Health, Medallion, or similar. Salesforce, ServiceNow, or Workday administration certification. Epic certification or formal Facets/QNXT training. Who You Are You see structure in a document that most people read as prose. A requirements page is a schema to you before it is a process. You break things before calling a configuration complete, because you have actually tested it. You write documentation that the person after you can follow without asking questions. You push back on vague requirements because you know what happens when a rule is ambiguous and live. Eligibility Criteria Education: Graduate degree in any discipline. Computer science, information systems, or a business-adjacent field is an advantage but not required. Shift: US-aligned shift, onsite in Gurugram. Consistent availability during US business hours is required from day one. Notice Period: 60 to 90 days is typical for this profile. Please state your notice period clearly. Performance Expectations What success looks like: First 90 days: domain immersion complete. Playbooks, checklists, and follow-up defaults are live for the highest-volume work types. You own the flag queue and the change-request workflow. 6 months: your first configuration improvements are in production and measured. Analysts treat the knowledge base as the source of truth rather than their own notes. 12 months: the rules layer, not analyst memory, drives most routine work. You are defining the next configuration roadmap with the Manager. Hiring Process Stage 1: Application review. Include a short note with your CV (150 to 200 words): describe one rule, template, or configuration you built that removed manual work. What was the source? How did you structure it? What happened after it went live? Applications with the note are reviewed first. Stage 2: TA screening call (20 minutes). Role fit & configuration background. Stage 3: Work sample (90-minute take-home, mandatory). You receive a business rules document and structure it into fields, conditions, checklists, and gate conditions. Skippable by nothing. Stage 4: Hiring manager interview with the Product Owner covering your work sample output and configuration approach. Stage 5: Domain and technical interview with Operations Leadership and Engineering. Stage 6: Offer. Why Join Neolytix Greenfield Ownership You define the rules layer of a live platform used in production every day. Not maintaining someone else's configuration. Not a ticket queue. Direct Access You work with the Product Owner and Operations Leadership directly. No multi-layer hierarchy between you and the decision. Domain You Can Learn US healthcare and credentialing operations are taught by the team. The configuration aptitude is what we hire for. Product Trajectory InCredibly is moving toward standalone software licensing. The person who defines how the platform encodes rules grows with it.

Location: Gurugram, Haryana, India NEOLYTIX IT Support Senior Associate Information Technology  |  Gurugram FUNCTION Information Technology EXPERIENCE 2–4 Years LOCATION Gurugram (Onsite) SHIFT General Hours About the Role Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing and Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila. The IT Support Senior Associate provides first- and second-level technical assistance to onsite and remote users across the Gurugram office and global operations, ensuring smooth functioning of hardware, software, network infrastructure, and end-user systems. Key Responsibilities Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues. Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Exchange Online, and Google Workspace). Manage user accounts, security permissions, and system access via Azure AD, Microsoft 365, Intune, and other enterprise platforms. Maintain and update IT asset inventory with proper documentation and tagging. Support and monitor network connectivity, Wi-Fi, VPN, and SharePoint performance with IT administrators. Assist with setup and maintenance of video-conferencing and collaboration tools (Google Meet, Zoom, and Microsoft Teams). Respond to service tickets and follow up to ensure timely resolution per SLA targets. Collaborate with global IT teams for escalations, project rollouts, and security-compliance initiatives. Educate users on IT best practices, system security, and productivity-tool usage. What You Bring Must-Have Bachelor's degree in Information Technology, Computer Science, or a related field. 2 to 4 years in IT support or helpdesk roles within a corporate or BPO environment. Proficiency in Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterprise IT platforms. Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems. Strong analytical, troubleshooting, and communication skills; able to manage multiple tasks in a fast-paced environment. Nice-to-Have Familiarity with service-desk tools such as Jira, Freshservice, or Zendesk. Why Join Neolytix Multi-Geography Exposure Hands-on learning across enterprise platforms in a US healthcare tech environment. Supportive Global Team Direct access to a collaborative global IT team. Certification Support Ongoing professional development and certification opportunities. Solid Benefits Competitive compensation with health insurance and paid time off.

Location: Riyadh, KSA Workplace: onsite Tabby is seeking a Partner Support Team Leader who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams. This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards. Key Responsibilities Team Leadership & Coaching Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence). Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s. Create and maintain development plans to grow skills and retain top performers. Operational Delivery Manage daily workflows, escalations, and partner deliverables across multiple support channels. Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls). Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling. Quality & Process Management Participate in QA monitoring and ensure action plans are executed. Champion the side-ticket and escalation framework to maintain efficiency and traceability. Keep the team updated on product/process changes and industry trends. Identify opportunities for automation and workflow improvement to enhance partner experience. Stakeholder & Business Alignment Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys. Support delivery of business targets through reporting, root-cause analysis, and solution proposals. Escalate high-impact issues to senior management with clear data and recommendations. Benefits Quarterly Bonus based on achieving operational targets. Career Growth Opportunities , subject to business needs and performance. Exposure to a high-growth fintech environment with opportunities to shape operational excellence.