Location: Remote - United Kingdom
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Presales Engineer, South EMEA.
About the job
This position is needed to enable our customers to build the future of communications. The Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.
Twilio’s Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.
Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.
Responsibilities
In this role, you’ll:
Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Mentor less experienced Presales Engineers
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
Excellent communicator and presenter able to gain audience confidence
An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
Previous software development experience or working knowledge in one or more of the following areas:
Backend (Java, C#, Node.js, Python, PHP)
Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
Experience building with REST APIs
Previous experience in Telecom, SIP, Contact Center, or Security .
Experience with sales methodologies
Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
Desired:
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
Experience working with customers in the South region
Proficient French, Spanish or Italian speaker
Location
This role will be remote and based in the UK, Ireland or Spain
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Keepgo is a global mobile internet provider offering innovative products and solutions based on virtual technologies, primarily eSIM. They deliver secure, low-latency connectivity across 600+ mobile networks in 150+ countries.
The company is looking for a Junior to Mid Sales Professional to accelerate the growth of Keepgo’s B2B solutions for SMB clients across multiple platforms, including esimba.ai and business.keepgo.com.
Your main goal will be to drive qualified sales through impactful product demos, trusted client communication, and consultative selling. Most of the time, leads are provided.
This role is fully remote and offers long-term, full-time collaboration within an international team.
Responsibilities:
— Conduct online product demos and meetings with SMB leads to present Keepgo’s B2B solutions and drive deal closures.
— Communicate with leads through multiple channels, including emails, WhatsApp, and online meetings, until successful closure.
— Develop and demonstrate strong knowledge of Keepgo’s telecom and software products, including esimba.ai and IoT solutions on business.keepgo.com.
— Effectively communicate product features, benefits, and business value to SMB customers.
— Build trust with customers by understanding their business needs and providing tailored solutions.
— Support local partners during the sales process by providing product expertise and assisting in closing deals.
— Maintain consistent follow-up with leads and ensure a professional customer experience throughout the sales cycle.
— Stay updated on market trends, competitor activities, and developments in the telecommunications and SaaS industries.
— Collaborate with internal teams to align sales efforts with business goals and customer needs.
Requirements:
— Fluent/Native English with ability to communicate across different accents.
— Bachelor’s degree in business, engineering, telecommunications, or related field (or equivalent practical experience).
— Minimum of 6 months of experience in B2B sales and software/SaaS products.
— Tech-savvy with ability to quickly learn and adapt to new technologies and digital products.
— Strong negotiation, presentation, and communication skills.
— Ability to build rapport and establish trust with customers.
— Understanding of SMB sales processes and customer relationship management.
— Experience working with CRM systems and sales tools is a plus.
— Experience in telecom, SaaS, or tech industry within CIS/International markets is a plus.
What We Offer:
— Fully remote, long-term role.
— Fully flexible schedule.
— Paid vacation.
— Opportunity to work with international B2B tech products.
— Impact-driven work with measurable results.
— Collaborative and flexible work environment.
Additional notes:
— References from previous managers/supervisors may be requested.
— Background check may be conducted.
— Installation of monitoring software (Scrin.io) on your equipment during work hours is required.
Location: Yerevan, Armenia
Description
The Market Research Case & Strategy Analyst evaluates iGaming markets, competitors, and target operators to support Digitain's market entry decisions, commercial strategy, and sales engagement, delivering actionable insights for Sales, Product, and Leadership teams.
As Market Research Case & Strategy Analyst, you will assess priority markets, analyze competitor strategies and industry success stories, and identify operators that are strong migration opportunities for Digitain. Your work will directly shape which markets we enter, when and how, and which operators we pursue.
Responsibilities
Evaluate target markets for product launches, sales activation, and strategic entry, analyze competitors’ entry experiences, launches, regulatory adaptations, and operational challenges to identify practical lessons
Analyze market growth, trends, and maturity across macroeconomic, demographic, fiscal, regulatory, competitive, and operational indicators; assess industry success stories for applicable drivers of revenue growth, player acquisition, and innovation adoption
Monitor industry investment and expansion trends; evaluate business strategies, growth models, and partnerships across the iGaming market
Track existing and upcoming regulations, B2B licensing frameworks—including those in planning—and licensing tenders to identify entry requirements, timely sales opportunities, and operators needing platform solutions
Assess market attractiveness through size, growth, competition, regulatory stability, and business impact; benchmark key competitors’ entry strategies, operations, pricing, and long-term positioning
Develop forward-looking market assessments to identify early-entry advantages ahead of leading competitors
Evaluate market-specific product readiness across platform capabilities, sportsbook, casino content, payments, and compliance tools; research operators’ integrations, supported languages, content providers, and technical partners to identify gaps and adaptations
Collaborate with Market Intelligence, Product Innovation, and Product teams to integrate insights into actionable analyses and document required adaptations or new tool recommendations in execution-ready formats
Work with Legal and Compliance teams to assess regulatory gaps and market-specific technical compliance obligations
Produce market entry reports, opportunity briefs, gap analyses, case studies, and strategic briefs for Sales, Product, and Leadership; recommend entry timing, product priorities, and investment focus, contributing to BRDs, PRDs, budgets, and financial documentation
Continuously monitor researched markets for regulatory and competitive changes, updating assessments and recommendations
Source and validate research using industry intelligence, regulatory publications, financial reports, competitor filings, databases, interviews, and historical performance metrics
Identify potential platform migration targets and conduct pre-engagement research using operator news, public announcements, and industry publications
Analyze target operators’ financial and performance indicators, including GGR, traffic, and player base
Assess operators’ geographic footprint and technology stack, distinguishing between in-house and third-party platforms
Requirements
Bachelor's or Master's degree in Economics, Business, Finance, International Relations, or a related field
3+ years of experience in market research, market entry strategy, strategy consulting, competitive or sales intelligence, or business analysis, ideally within iGaming. Experience in fintech, telecom, or other heavily regulated multi-market industries will also be considered
Demonstrated experience conducting market entry assessments and in-depth case studies of companies, ideally with direct influence on go/no-go or timing decisions
Strong analytical and strategic thinking skills, with the ability to synthesize complex multi-source data into clear, executive-ready reports and presentations
Experience working with company financials and performance metrics (GGR, traffic, revenue). Familiarity with iGaming operator economics and platform/technology stacks is a strong advantage
Exposure to product readiness or gap analysis work across platform, sportsbook, casino, or payment capabilities is a strong plus
Understanding of compliance, licensing, and regulatory tender processes, or the ability to work closely with Compliance and Legal teams
Excellent research and written communication skills, with a proven ability to produce decision-ready reports, case studies, and strategic briefs
Proficiency in Excel/data analysis tools. Experience with BI, market intelligence, or CRM platforms is a plus
Fluent English (written and spoken). Knowledge of additional languages is a plus
Задачи:
— Анализ фармацевтического рынка (DSM, Alpharm, Сбераналитика и др; конкуренты);
— Анализ эффективности маркетинговых активностей (диджитал, промо, наружная реклама, мерчендайзинг и т.д.);
— Развитие аналитических инструментов (в т.ч. BI);
— Развитие подходов и методологии оценки экономической эффективности коммерческих инициатив;
— Комплексная аналитика клиентской базы и продаж;
— Ad-hoc аналитика.
Требования:
— Опыт работы не менее 3-х лет в аналогичной должности (Аналитик-маркетолог) в крупных федеральных компаниях (Retail, Telecom, Banking);
— Навыки продвинутого пользователя Excel (сводные таблицы, сложные формулы);
— Опыт работы с BI системой, например, Qlik Sense, Superset, Data Lens;
— Экспертный навык работы с SQL;
— Опыт и навыки подготовки презентаций в Power Point (визуализация данных с анализом);
— Умение работать оперативно, выделяя приоритетные задачи, с применением гибкого подхода в решении задач;
— Опыт работы с AI агентами - как преимущество.
Условия:
— Официальное оформление с первого дня, стабильная заработная плата и все социальные гарантии;
— Современные рабочие пространства и гибридный формат работы: 3 дня в офисе, 2 дня из дома;
— ДМС со стоматологией, психологической поддержкой и консультациями специалистов после 3 месяцев работы;
— Поддержка персонального бадди с первого дня для адаптации;
— Возможности карьерного роста внутри роли или в смежных направлениях;
— Бесплатный доступ к корпоративной библиотеке, курсам и тренингам;
— Корпоративные скидки по программе «Магнит Primezone» и подписка «Магнит Плюс Премиум» с кешбэком;
Режим работы: 5/2 с 09:00 до 18:00
Место работы: Москва, Бумажный проезд, д. 19/1.
Location: Remote - Colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Account Manager
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support
diversity, equity & inclusion
wherever we do business.
About the job
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during
Central hours (9am to 6pm CT)
and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
Responsibilities
In this role, you’ll:
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
4+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.
Desired:
Understanding of Telecoms and VOIP including WebRTC and SIP
Location
This role will be remote and based in Bogota, Colombia, providing support during 9am to 6pm Central Time
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Worldwide; Philippines
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title: CPT-11586 Customer Service Virtual Assistant
Independent Contractor – CPT-11586 Customer Service Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A satellite services company is seeking a reliable and customer-focused Customer Service Virtual Assistant to provide phone, email, and administrative support to its customers.
The VA will be responsible for handling inbound customer calls, assisting with inquiries, providing information regarding billing and service timelines, supporting activation and deactivation requests, handling login-related concerns, and completing callbacks when necessary.
The role will also involve updating the company's CRM through accurate data entry and providing professional customer care throughout each interaction.
The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to remain patient and professional when assisting customers with questions or service-related concerns. Previous telecommunications, satellite, cable, internet, or similar customer service experience is strongly preferred.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Customer Service & Phone Support
Answer inbound customer calls professionally and efficiently
Assist customers with general inquiries and service-related concerns
Provide accurate information regarding billing, service timelines, and account-related matters
Provide clear explanations and guidance based on established company procedures
Handle customer concerns with patience, professionalism, and empathy
Provide a positive customer experience throughout each interaction
Identify issues that require escalation and provide the appropriate support or next steps
Activations, Deactivations & Account Support
Assist customers with activation and deactivation requests
Follow established procedures for processing service changes
Provide customers with information regarding activation/deactivation timelines and requirements
Assist with login and account-access queries
Document customer concerns and actions taken
Escalate technical or account issues when they fall outside the VA's scope
Follow up on escalated concerns when required
Callbacks & Email Support
Make outbound callbacks to customers when necessary
Follow up on unresolved inquiries and previously discussed concerns
Respond to customer emails when required
Ensure email responses are clear, professional, and aligned with company guidelines
Maintain timely follow-up on pending customer concerns
Document relevant phone and email interactions
CRM & Administrative Support
Update and maintain customer information in the CRM
Perform accurate data entry and record updates
Log customer interactions, inquiries, and outcomes
Maintain organized and up-to-date customer records
Ensure all required information is properly documented
Assist with other routine administrative and customer service tasks as needed
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Customer service or call center experience required
Inbound call-handling experience required
Strong spoken and written English required
CRM/data-entry experience required
Experience handling billing or account-related inquiries preferred
Experience processing service activations and/or deactivations preferred
Telecommunications customer service experience strongly preferred
Satellite, cable, internet, wireless, or similar industry experience is a strong advantage
Experience handling customer escalations preferred
Email-based customer support experience preferred
HubSpot experience is a significant advantage
IDEAL CANDIDATE PROFILE
Customer-focused, patient, and professional
Excellent spoken and written English
Comfortable handling a high volume of customer inquiries
Strong phone communication and active listening skills
Able to explain billing, account, and service information clearly
Detail-oriented with accurate data-entry skills
Organized and reliable with strong follow-through
Comfortable handling both phone and email communication
Able to identify when an issue needs to be escalated
Comfortable learning and following established processes
Able to maintain professionalism when dealing with frustrated or concerned customers
Previous
telecommunications or telecom customer service experience is strongly preferred
Experience in satellite, cable, internet, wireless, or other communications-related industries is a plus
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
3CX Phone Dialer
– Provided by client
HubSpot
– Nice to have / significant advantage
CRM / Customer Management Systems
Email Platforms
Basic Data Entry Tools
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 12:00 PM – 9:00 PM EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: 12:00 PM – 9:00 PM EST
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Minimal/Neutral to None
REGION PREFERENCES: Philippines
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as our next Principal Presales Engineer on Twilio’s New Business Communication team!
About the job
This position is needed to enable our customers to build the future of communications. The Twilio Principal Presales Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions.
Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.
As a Principal Presales Engineer, you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.
Responsibilities
In this role, you’ll:
Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.
Excellent communicator and presenter able to gain audience confidence
An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
Previous software development experience in one or more of the following areas:
Backend (Java, C#, Node.js, Python, PHP)
Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
Building with REST APIs
Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
Desired:
Experience with new business accounts and evangelizing new use cases and technology
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
Previous experience in Telecom, SIP, Contact Center, or Security
Experience with sales methodologies
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.
Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.
This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until November 19, 2026 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Spartanburg, South Carolina
Lumos is looking for a full-time
Supervisor – Service Operations
! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!
The
Supervisor – Service Operations
leads employees and contractors that ensure our customers have a professional experience when we’re onsite installing service or troubleshooting, all supported by the Manager – Service Operations and wider leadership team.
***This is a remote position with on-site responsibilities within Spartanburg, SC market when needed.
Candidates must reside within 1 hour of Spartanburg, SC
.Valid, fully unencumbered Driver’s License required.***
Why Lumos:
Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.
Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.
What You'll Do:
Supervises teams in the achievement of service and quality objectives, maintains alignment with budgets and SLAs, and creates and present reports about service metrics, embodying Lumos’s servant leadership model.
Demonstrates leadership and vision managing people, major projects, and initiatives.
Provides direction to managers and supervisors in areas of quality assurance, safety, productivity monitoring, training, and budget & SLA adherence.
Performs proactive and reactive field visits: assessing customer service with site visits to customers to obtain their feedback on their experience with tech installation or repair, perform compliance reviews of vendor-provided services, and coordinate appropriate installation and repair activities.
Performs administrative duties including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation and repair calendar scheduling, approving invoices, and supporting invoice audits.
Ensures teams follow service and safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety Code, Departments of Transportation, and local building codes covering our multi-state network.
Responsible for managing the overall operational and daily activities of the department: planning and implementing systems that support the work and fulfill the mission and goals of the department efficiently and effectively.
Supports Manager in budget adherence as well as multiple service quality standards including Troubles/100 Lines, Repeat Troubles, Drop Wire Troubles, Inside Wire Troubles and certain levels of complaints.
Works with day-to-day fiduciary functions to ensure effective expense measures are in place.
Ensures operational efficiencies along with accountability and adherence to departmental policies and procedures for his/her team.
Establishes performance measures, goals, objectives, and priorities for team.
Evaluates employee work performance; identifies appropriate training and counseling opportunities when needed in partnership with leadership and HR team.
Evaluates and recommends changes and improvements to management regarding departmental policies, procedures, and issues to improve productivity and efficiencies.
Performs other duties as assigned including departmental and cross-functional projects.
What You'll Bring:
Exceptional customer service and interpersonal presence.
Solid people leader; open to giving and taking direction, as well collaborative work styles and a commitment to get the job done.
Able to successfully build and maintain relationships within and across teams, demonstrating servant leadership behaviors and project management skills.
Excellent written and verbal communication skills.
Possesses strong time management and organizational skills.
Maintains flexibility and grace under pressure in a fast-paced, ever-changing environment – managing multiple projects and priorities simultaneously, approaching others in a tactful manner, accepting responsibility for own actions, and following through on commitments.
Demonstrates self-motivation and team player attributes with a positive, collaborative management approach and attitude.
What Makes You a Great Fit:
6+ years’ Service Operations experience in telecommunications required.
High school diploma or equivalent required; Bachelor’s degree preferred.
Able to travel to various worksites or service locations as the job requires.
Proactive, independent, and ability to take initiative to keep on-task and on-target.
Physical Requirements:
Constantly operates computer, keyboard, and related peripherals.
Frequent time spent walking, standing in the elements at construction worksites.
Must utilize appropriate clothing and footwear to maintain safety.
Near-constant use of sight, speech, hearing, comprehension, and reasoning.
Benefits & Perks:
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:
Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.
Discounts on T-Mobile wireless service and select features for lines.
Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.
At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals
with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as our next Strategic Account Executive for High Tech Accounts!
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
We are expanding our team and growth within the High Tech Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our High Tech clients create frictionless engagement experiences for the customers they serve.
Responsibilities
In this role, you’ll:
Manage and strategically expand relationships with our High Tech customer accounts.
Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.
Drive the entire sales process from prospecting to deal closure, including launch.
Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.
Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs.
Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our customers are often software engineers, application owners, product managers, line of business executives, VP’s of innovation, omni-channel and digital strategy stakeholders.
Serve on a cross-functional account team with representatives from product, finance, partners, support, and services teams.
Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales and a track record of selling complex technical solutions.
Familiarity with Twilio ecosystem of Tools: Salesforce, Outreach, LinkedIn SalesNav, ZoomInfo, Looker, Tableau, G-Suite, Gong
Accountable for relationship management, cross sells, upsells and solutions consulting.
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
Analytical account development strategy based on using data to find opportunities and prove value.
Demonstrated success by exceeding quota on a consistent basis.
Demonstrated track record of managing business forecasts and financial models.
Entrepreneurial mindset with appetite to define processes and build programs.
Ethical. Hands on. Passionate. Creative. Team-player.
Eager to deliver excellence.
Excellent verbal and written communication & presentation skills.Bachelor’s Degree or equivalent years of experience.
Desired:
Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
Software, SaaS, CPaas or PaaS selling experience.
Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)
Experience selling API based solutions
Location
This role will be remote.
Approximately 15% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for,
please consider other open positions
.
*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.
Compensation
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Minnesota or Vermont : $132,192 - $165,240.
Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536 - $174,420.
Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $X146,880 - $183,600.
This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until Nov 1, 2026 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Stockholm; Espoo
Missions Program Manager / Senior Missions Program Manager
- Location: Sweden or Espoo
- Department: Missions Programs
- Reports to: Program Director
- Employment type: Permanent
- Workplace model: Remote / Hybrid / Office
- Employment is subject to applicable security screening (incl. SUPO, where required) - must be able to attain Swedish Security Clearance
Why this role matters:
As a mission program manager , you’ll deliver a complex Satellite Mission program end-to-end, ensuring customer success, on-time execution, and scalable delivery excellence.
You will ensure the full lifecycle of customer missions—from contract execution through delivery—acting as the central orchestrator across engineering, product, operations, and commercial teams. Your role is to ensure programs deliver against commitments while building strong, trusted customer relationships.
This role directly contributes to ICEYE’s ambition to become the leading provider of space-based ISR infrastructure by scaling reliable, high-impact mission delivery globally.
Who We Are
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
Expected outcomes
- Deliver assigned Satellite Mission programs on time, within budget, and to agreed performance standards
- Build and maintain trusted, long-term customer relationships, acting as the primary interface throughout program execution and supporting Customer Success Management activities
- Establish and drive clear program plans (scope, milestones, resources, financials) aligned with internal and customer objectives
- Identify, manage, and resolve risks, dependencies, and escalations to ensure uninterrupted program delivery
- Orchestrate cross-functional execution across engineering, product, operations, and commercial teams
- Support the implementation of scalable program management practices that improve delivery reliability and efficiency across Missions
- Establish effective reporting structure and communication channels and mechanisms to ensure timely and accurate information flow among program team members, stakeholders, and senior leadership
WHAT WE’RE LOOKING FOR
Must have competences:
- Proven experience (5–10 years) managing complex, multi-stakeholder programs involving advanced technology systems (e.g., space, defence, telecom, automotive, IT, or similar)
- Strong customer-facing experience, with the ability to manage senior stakeholders and navigate complex requirements
- Demonstrated ability to lead cross-functional teams
- Expertise in program planning, execution, and governance (scope, schedule, budget, risk management)
- Strong analytical and problem-solving skills, with the ability to make decisions under uncertainty
- Excellent communication and stakeholder management skills across technical and non-technical audiences
- Fluent Swedish (native level) and ability to obtain security clearance
Nice to haves:
- Experience working on satellite or similarly complex system programs
- Experience with governmental or defense customers
- Knowledge of hardware, software, or embedded systems development
- Experience in product development environments
- Master’s degree in business, engineering, or a relevant field
- PMP, PgMP, or equivalent certification
Application Process
• Initial screening call with Talent Attraction
• Hiring Manager interview
• Case Study & Interview
• Final interview
• References
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
How We Work (Our Values)
- Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at http://iceye.com/iceye.com http://iceye.com.
Location: Tokyo
Workplace: Hybrid
ROLE HIGHLIGHTS:
- Program Manager - Japan
- Location: Tokyo, Japan
- Department: Missions Programs
- Reports to: Program Director
- Employment type: Permanent
- Workplace model: Hybrid
- Employment is subject to applicable security screening (incl. SUPO, where required)
WHY THIS ROLE MATTERS:
As a Mission Program Manager, you’ll deliver a complex Satellite Mission program end-to-end, ensuring customer success, on-time execution, and scalable delivery excellence.
You will ensure the full lifecycle of customer missions—from contract execution through delivery—acting as the central orchestrator across engineering, product, operations, and commercial teams. Your role is to ensure programs deliver against commitments while building strong, trusted customer relationships.
This role directly contributes to ICEYE’s ambition to become the leading provider of space-based ISR infrastructure by scaling reliable, high-impact mission delivery globally.
The role will be based in the ICEYE facility in Tokyo (Japan). Travel to customer sites is required.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
EXPECTED OUTCOMES
- Deliver assigned Satellite Mission programs on time, within budget, and to agreed performance standards
- Build and maintain trusted, long-term customer relationships, acting as the primary interface throughout program execution and supporting Customer Success Management activities
- Establish and drive clear program plans (scope, milestones, resources, financials) aligned with internal and customer objectives
- Identify, manage, and resolve risks, dependencies, and escalations to ensure uninterrupted program delivery
- Orchestrate cross-functional execution across engineering, product, operations, and commercial teams
- Support the implementation of scalable program management practices that improve delivery reliability and efficiency across Missions
- Establish effective reporting structure and communication channels and mechanisms to ensure timely and accurate information flow among program team members, stakeholders, and senior leadership
WHAT WE’RE LOOKING FOR
Must haves:
- 5–10 years’ experience delivering complex, multi-stakeholder programs in advanced technology environments (e.g. space, defence, telecom, automotive, IT)
- Strong customer-facing capability, including managing senior stakeholders and complex requirements
- Proven leadership of cross-functional teams to deliver aligned outcomes
- Expertise in end-to-end program management (planning, execution, governance across scope, schedule, budget, and risk)
- Strong analytical, problem-solving, and decision-making skills in uncertain environments
- Excellent communication skills across technical and non-technical audiences
- Proven Customer Success capabilities
- Degree in business, engineering, or a related field
- Must have or be able to get Japanese security clearance
- Must speak Japanese on native level and English at minimum professional proficiency level
Nice to haves:
- Experience working on satellite or similarly complex system programs
- Experience with governmental or defense customers
- Knowledge of hardware, software, or embedded systems development
- Experience in product development environments
- Master’s degree in business, engineering, or a relevant field
- PMP, PgMP, or equivalent certification
APPLICATION PROCESS
- Recruiter Interview
- Peer interview
- Case Study and Panel interview
- Interview with VP Missions
- References
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Kyiv, Ukraine
Workplace: hybrid
OLX is a global leader in building trusted marketplaces so that in life's big decisions, both sides win. Serving tens of millions of people every day around the world, OLX helps people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more. Its well-loved consumer brands (including OLX, Otomoto, Property24, AutoTrader, OtoDom, imovirtual, La Centrale and more) offer safe, smart, and convenient online trading platforms and services for its customers.
OLX is powered by global teams, united in a common purpose to build a more sustainable world through trade. For more information, visit www.olxgroup.com.
OLX is backed by Prosus, a global consumer internet group and one of the largest technology investors in the world. Prosus has a primary listing on Euronext Amsterdam (AEX:PRX) and a secondary listing on the JSE Limited (XJSE:PRX), and is majority-owned by Naspers. For more information on Prosus and its companies and investments, please visit www.prosus.com.
The role
OLX is launching a new Motors and Real Estate platform in Ukraine and is looking for an experienced and hands-on
Senior Head of Business Development
to be the first on-the-ground commercial leader to build it. The launch will be seeded with OLX's existing classifieds inventory in a market that already has more than 330,000 vehicle listings and 130,000 real estate listings, and there is no existing team or playbook to inherit; you'll build both.
You'll build the supply and customer relationships that underpin the new marketplace (starting with large dealers, real estate agencies, semi-professional sellers, and importers) and create the local team needed to run and grow the business. You'll operate with significant autonomy, working closely with vertical leaders of Real Estate and Motors within a broader OLX Group ecosystem globally, while drawing on local market knowledge, relationships, and the existing OLX Ukraine business where appropriate.
This is a full-time role based on the ground in
Kyiv, Ukraine
.
Responsibilities
Build and own relationships with
large dealers, semi-professional sellers, vehicle importers, and real estate agencies
, converting them into active supply partners for the new marketplaces.
Recruit, structure, and lead a
new local commercial team
from the ground up, defining roles, processes, and ways of working where none exist today. All in line with global OLX policies and culture.
Own delivery of the
stage-one marketplace launch
, built as a product seeded with existing OLX Ukraine listings.
Drive
supply-side growth and listing volume
as the top priority through the first quarter after launch.
Partner with a future sales team to design and roll out a
premium-visibility (monetization) offer
for sellers once supply scale is established.
Track the competitive landscape — classifieds players, other two-sided marketplaces, and large dealer and real estate groups — to inform positioning and prioritization.
Cooperate closely with global Engineering, Product, and Marketing teams, providing customer insights and market information to steer the vision and roll out of products and features
.
Key skills and experience
Based in
Ukraine
, or a Ukrainian national currently abroad who is willing and able to relocate back. Being on the ground is a non-negotiable requirement for this role.
Proven experience in a marketplace or classifieds business, ideally with exposure to "flywheel" dynamics (supply driving demand driving further supply). This matters more than sector-specific sales experience or prior automotive or real estate expertise.
Alternatively, strong commercial leadership, business development, or sales experience from sectors where supply-partner cooperation is central and the consumer is at the heart of the business model — for example, payments, telecom, mobility, food delivery, or other two-sided platform environments.
Strong communicator with a demonstrated track record of
building relationships
with local business owners, dealers, and partners.
Comfortable
building from zero
: energized by defining process, hiring a team, and creating structure in an ambiguous, fast-moving environment.
Experience in the automotive or real estate sector, prior experience in a
founder, country-launch, or “zero-to-one”
commercial role will be a plus.
Someone with an entrepreneurial mindset and a "desire to win".
Location: Yamoussoukro, Côte d'Ivoire
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
We are seeking a
highly driven Expansion Manager
to expand
Tether’s
growth and presence in
Cote d’Ivoire
through adoption of its solutions, products and services. The Expansion Manager will play a pivotal role in identifying and executing new business opportunities,
establishing strategic partnerships
, and navigating
regulatory landscapes
. This role requires close collaboration with internal teams to develop and implement
go-to-market strategies
in Cote d’Ivoire and across the region.
This is an exciting opportunity for a
passionate professional
who believes in
financial inclusion, digital currencies, and driving innovation in Africa’s financial ecosystem
.
Frequent local and international travel
is required.
The ideal candidate is a
strategic and entrepreneurial leader
with a proven track record in
business development, market expansion, and partnership management
. You have:
A degree in
Business, Management, or Finance
(MBA preferred).
Strong
analytical skills
and experience in setting/monitoring KPIs.
A
proactive, independent, and well-organized
approach to work.
The ability to thrive autonomously in
fast-paced, ambiguous environments
.
A history of
successfully building and managing strategic partnerships
.
Responsibilities
Business Development & Partnerships
Identify, engage, and secure new business opportunities in Cote d’Ivoire and in the Francophone region.
Build strong relationships with partners, customers, and stakeholders.
Build and manage commercial and strategic partnerships with Ivorian banks, fintechs and large corporates
Develop pipeline of USDt integration opportunities across the Francophone countries payment ecosystem
Market Strategy & Execution
Design and implement go-to-market strategies to expand
Tether’s
products and services.
Track and analyze KPIs to assess and optimize market strategies.
Market Research & Competitive Analysis
Conduct in-depth market research to identify trends, threats, and growth opportunities.
Analyze
USDt
and fiat flows for data-driven decision-making.
Monitor regulatory changes and assess their business impact.
Stakeholder & Government Engagement
Manage relationships with regulators, government agencies, and industry bodies.
Represent the company at key meetings and industry events.
Marketing & Community Engagement
Support and participate in fintech events, conferences, and meetups to enhance brand visibility.
Requirements
Deep knowledge of the Francophone market, culture, and regulations in blockchain, fintech, finance, remittances, and payments.
Existing relationships at BCEAO and national central banks across WAEMU
7-10 years work experience in cross-border settlements, mobile money, and/or payment infrastructures; telecom or banking experience is a plus.
Fluent in English and French (native preferred), with a Business, Management, or Finance degree (MBA preferred).
Strong communication, negotiation, and relationship-building skills with partners, regulators, and stakeholders.
Proven experience in partnerships, KPI monitoring, and business growth.
Analytical, strategic, and results-driven with problem-solving skills.
Entrepreneurial background and project management expertise.
Comfortable in fast-paced, evolving environments with international travel readiness.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
We are looking for a Python Developer to develop a connector for a major US telecom network automation orchestrator. The connector will serve as a mediator between the orchestration platform and a network security appliance developed by an Israeli startup and deployed in this network.
Requirements:
— Proven experience in Python programming, including microservices, communication protocols, and databases.
— Knowledge of FastAPI, REST, SOAP, and other APIs.
— Proficiency in Linux, Docker, and Kubernetes.
— Background in network automation and orchestration platform development is an advantage.
— Knowledge of network protocols (TCP/IP, BGP, OSPF, routing/switching) is an advantage.
— B2-C1 English and strong communication & collaboration skills.
Conditions:
— Remote work.
— Mixed international team.
— Cutting-edge technologies.
— Flexible working hours.
— Business trips to Israel (beach hotel, rented car).
Additional:
— High salaries and bonuses.
— A friendly team with experienced mentors instead of bosses.
УдалённоWe do this by harnessing the incredible talents of our diverse global remote workforce, and we welcome candidates from any location worldwide
Location: Netherlands
At Catawiki, every day brings the extraordinary! Whether it’s
Daniel Ricciardo’s Formula 1 Car
, a
Woolly Mammoth’s Skeleton
,
Lady Gaga's Jumpsuit
or
Usain Bolt’s running shoe
, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.
About the role
As IT Support Lead, you will play a central role in delivering a reliable, secure, and high-quality technology experience for Catawiki employees. You will lead the day-to-day IT support function, ensuring colleagues receive timely and effective assistance while continuously improving our processes, service standards, and employee experience.
This is a hands-on leadership role combining technical support, operational ownership, team development, and stakeholder management. You will remain closely connected to day-to-day support while helping the team work consistently and effectively.
You will oversee the employee IT lifecycle from onboarding to offboarding, with a focus on frontline service delivery, endpoint support, eSIM services, IT inventory, logistics, workplace technology, and operational improvements.
What you’ll do
IT Support Leadership & Employee Experience
Lead the daily IT support operation, ensuring incidents and requests are prioritised, tracked, communicated, and resolved effectively.
Provide hands-on support across hardware, software, identity, access, network, and collaboration tools.
Serve as an escalation point for complex technical issues and employee-impacting incidents.
Establish and maintain high standards for IT support quality, responsiveness, documentation, and customer experience.
Coach, mentor, and support IT colleagues, helping them develop their technical skills and adopt consistent ways of working.
Monitor support trends, service levels, recurring issues, and employee feedback to identify improvement opportunities.
Build and maintain a knowledge base of technical documentation, how-to guides, and FAQs.
Proactively improve the employee IT experience through scalable processes, automation, and user-friendly solutions.
Help ensure a smooth and consistent employee experience throughout onboarding, internal transfers, and offboarding.
IT Systems Support & Service Operations
Act as the primary operational contact for employees requiring support with core IT systems and workplace technology.
Support the day-to-day operation of Okta, Google Workspace, Slack, Jira/Confluence, Jamf, and other business applications.
Handle user-facing support, troubleshooting, access requests, onboarding activities, and issue escalation in line with established processes and policies.
Carry out approved operational tasks such as user provisioning, access changes, device enrolment, software deployment, and equipment configuration.
Escalate complex platform issues, recurring problems, and system risks with clear documentation and impact assessment.
Support the testing, rollout, and adoption of system changes, upgrades, and new tools.
Maintain accurate support documentation, operating procedures, and knowledge-base articles.
Gather employee feedback and recurring support insights to help improve system configuration, processes, and usability.
Manage eSIM services, including provisioning, activation, replacement, deactivation, troubleshooting, and lifecycle administration.
Manage relationships with eSIM providers and ensure reliable service, clear ownership, and effective issue resolution.
IT Operations, Inventory & Logistics
Own IT asset management, including procurement, inventory, allocation, repairs, replacement, and lifecycle management.
Maintain accurate records of laptops, mobile devices, accessories, eSIMs, software licences, and other IT equipment.
Coordinate equipment delivery, collection, storage, repairs, replacement, and secure disposal.
Ensure employees receive the right equipment, connectivity, and access at the right time.
Manage relationships with hardware, software, eSIM, logistics, and other IT service providers.
Track orders, deliveries, stock levels, warranties, repairs, and supplier performance.
Identify opportunities to improve IT inventory controls, logistics processes, and equipment availability.
Support office technology, including Wi-Fi, printers, meeting-room equipment, conference-room AV, and other workplace infrastructure.
Coordinate and contribute to IT projects such as office moves, system upgrades, technology rollouts, and infrastructure improvements.
Security, Compliance & Risk Management
Help enforce IT security policies, standards, and procedures across the organisation.
Maintain strong controls around identity, access, devices, software, eSIMs, and company data.
Respond to and remediate security incidents, alerts, and vulnerabilities in collaboration with the broader IT and security teams.
Support access reviews, device compliance checks, audits, and vulnerability assessments.
Promote security awareness and help employees adopt secure working practices.
Ensure IT processes are documented and aligned with relevant compliance and data-protection requirements.
Escalate potential security risks promptly and help ensure appropriate follow-up actions are completed.
Service Improvement & Stakeholder Management
Develop and improve IT support processes, workflows, service catalogues, escalation paths, and operating procedures.
Use support data and employee feedback to identify recurring issues and improvement opportunities.
Partner with IT and business stakeholders on system changes, process improvements, and technology rollouts.
Communicate clearly during incidents, changes, and service disruptions, keeping stakeholders informed.
Contribute to IT planning and prioritisation by providing insight from day-to-day employee support.
Help create a consistent and scalable IT service as Catawiki continues to grow.
Promote a culture of ownership, collaboration, knowledge sharing, and continuous improvement.
What you’ll bring
3–5 years of experience in IT support, workplace technology, IT operations, or a related field.
Experience leading, mentoring, or managing people, ideally with 2–3 years in a team-lead or people-management capacity.
A track record of combining hands-on technical support with operational ownership and team leadership.
Strong experience supporting users across macOS, Google Workspace, Slack, Jira, Okta, Jamf, and related workplace technologies.
Experience managing the employee IT lifecycle, including onboarding, offboarding, access requests, and equipment provisioning.
Experience with mobile connectivity, eSIM administration, telecom providers, or related IT services is a strong advantage.
Experience managing IT assets, inventory, logistics, vendors, and office technology.
Ability to work effectively within established processes for system changes, access management, and incident escalation.
A practical understanding of IT security principles, device compliance, access controls, and incident response.
Strong organisational skills and the ability to prioritise effectively in a fast-paced environment.
Excellent problem-solving skills, with a focus on root-cause analysis and sustainable solutions.
A customer-focused mindset and the ability to build trust with employees at all levels.
Strong communication and stakeholder-management skills in English, both written and verbal. Additional Portuguese language skills are a plus.
The ability to coach and support colleagues, share knowledge, and create clarity in a changing environment.
A proactive, resilient, and collaborative approach, with a strong sense of ownership.
A hands-on mentality and willingness to be physically present in the office four days a week.
A passion for learning and staying current with emerging IT, security, and workplace technology trends.
Why You'll Love Working with Us
Create a visible impact
by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
Learn and grow
through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
A culture of connection defines us
. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
Celebrate life’s moments with us.
You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion
”
. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.
Our Offices and Way of Working
Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
Interested?
Apply with an English CV and Cover Letter. By applying, you agree to
Catawiki’s Applicant Privacy Policy.
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.
We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as our next Personalized Support Engineer
About the job
The Personalized Support Engineer (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs’ customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue.
This position requires working in a shift, EMEA - 1300-2200 IST. We work 5 days a week, and could include one or both weekend days. (Tue-Sat, Sun-Thur, Mon-Fri etc)
Responsibilities
In this role, you’ll:
BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
EMPOWER OTHERS: Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Fluent in English language (both oral and written)
2+ years’ experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions.
Experience working with top tier customers.
Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk.
Excellence in task prioritization and evaluation of situational urgency.
Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Desired:
Previous exposure or knowledge of Twilio products
Experience working with JIRA, Confluence, Airtable and other project tools.
Skilled in troubleshooting network connectivity issues
Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience
Location
This role will be remotely based in India(Karanatka, Telangana, Delhi, Tamil Nadu, Maharashtra)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Задачи:
— выполнять функции по автоматизации расчетов драйверных моделей
— анализ текущего процесса, который в основном реализован в Excel и SQL скриптах, разбирать логику и формулы
— поиск источников данных, анализ и репликация источников в DWH, согласование с владельцами систем
— разработка меппингов для работы с большими хранилищами и системами с более чем 500 параметрами
— создание витрин данных, проектирование и наполнение агрегированных слоев для бизнес-планирования
— внедрение автоматизированного процесса поддержки, обучение бизнес-пользователей новому формату
— прототипирование во внутренней системе (собственная разработка), создание модели планирования и запуск расчетов
Требования:
— опыт от 3+ лет в аналитике данных, бизнес-аналитике, клиентской аналитике физических лиц
— опыт работы с большими данными (Spark, Hadoop, GreenPlum, ClickHouse), знание SQL и Python
— умение визуализировать данные, писать качественные бизнес-требования на разработку дашбордов
— понимание метрик и драйверов для процессов бизнес-планирования, управления продуктом, клиентской аналитики
— опыт финансового моделирования продуктов, проектов, пилотов, инициатив
— базовые знания статистики
Будет плюсом:
— опыт работы в Banking, Retail, FinTech, E-commerce, Telecom
— знания методов cohort analysis, uplift modeling
— опыт работы с ML-моделями
Условия:
— комфортный современный офис рядом с м. Кутузовская
— ежегодный пересмотр зарплаты, годовая премия
— корпоративный спортзал и зоны отдыха
— уникальная система обучения Сбера для профессионального и карьерного развития
— расширенный ДМС и льготное страхование для семьи
— гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
— подписка Прайм с возможностью совместного использования на трёх близких
— вознаграждение за рекомендацию друзей в команду Сбера
— корпоративная пенсионная программа
Location: Del City, Oklahoma
Workplace: hybrid
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
What we offer:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
УдалённоjuniorГеография найма не уточнена
Yerevan, Armenia
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