Вакансии

Location: Canada (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are seeking candidates in US and Canada. The Opportunity Application Core Services (AppCore) is a group within Platform, in the Foundations department. We build and operate systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners. The Usage squad works on billing, rates, usage calculations, usage visibility and cloud marketplace integrations. Our software helps customers understand their consumption and costs, and helps internal teams operate accurate, reliable billing processes. We are looking for a Staff Fullstack Engineer with strong backend experience who enjoys making complex business systems reliable, understandable and easier to operate. You will help deliver new capabilities while improving existing services, reducing repetitive manual work and addressing edge cases that affect customers and internal stakeholders. This is a hands-on Staff engineering role within the AppCore Usage squad. You will lead complex technical work, contribute directly to implementation and share ownership with the squad’s other Staff and Senior engineers. Your primary focus will be Usage’s systems and outcomes, collaborating with adjacent teams when the work requires it. Our ownership includes application code, data stores, deployment configuration and the cloud infrastructure supporting our services. You should be comfortable following a problem across those boundaries and making improvements with the appropriate platform teams. We are remote-first and global. For this role, we prefer candidates in NASA’s Eastern Time zone to provide more overlap with our EMEA colleagues. What You’ll Be Doing Your initial focus will be approximately 75% backend and 25% frontend. This balance will evolve with the squad’s priorities. You should be comfortable delivering across the stack, from business logic and APIs through to the interfaces customers and internal teams use. Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows. Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features. Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery. Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls. Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration. Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments. Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays. Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans. Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work. Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support. Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour. Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies. Share technical leadership through design discussions, code reviews, mentoring and practical improvements. Participate in the squad’s on-call rotation after onboarding. Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings. What Makes You a Great Fit You enjoy engineering work where correctness, reliability and business impact matter. You find value in improving an established system, removing a recurring operational problem or making a billing workflow easier to understand and support. You take ownership from understanding the problem through delivery and production support. You can turn an ambiguous request into manageable increments, make sound trade-offs and follow through without needing each step prescribed. You ask useful questions, seek feedback and raise uncertainty or blockers early. You adapt as priorities change, learn unfamiliar systems and technologies, and contribute where the squad needs you. You bring a strong backend specialty while remaining willing and able to work on frontend features and supporting infrastructure. You reason about how a service behaves in production: how it is deployed, where its data lives, what happens when dependencies fail, and how the team detects and recovers from problems. You communicate clearly in writing and in conversation. In a distributed team, you make decisions, progress and risks visible so colleagues can contribute across time zones. You work independently while staying connected to the squad. As a Staff engineer, you bring technical depth and sound judgment while remaining close to implementation. You collaborate constructively with other experienced engineers, welcome different perspectives and help the squad reach decisions and move forward. We embrace thoughtful use of AI-assisted development. We value engineers who use these tools to support exploration, implementation, testing and documentation while taking responsibility for the quality and correctness of the result. Requirements Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on. Strong experience building and operating production backend systems in Go, our primary backend language. Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change. Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services. Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes. Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes. Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts. Ability to investigate production problems using logs, metrics and traces, and turn findings into lasting improvements. A record of delivering projects end to end, clarifying requirements, making trade-offs and following through after release. Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones. Ability to learn unfamiliar domains and technologies, adjust your approach as new information emerges, and take ownership beyond your main area of expertise. Experience writing readable, well-tested software that other engineers can understand, maintain and operate. Willingness to participate in on-call and take responsibility for the production behaviour of the systems you build. Experience supporting colleagues through code reviews, mentoring and constructive technical discussions. Bonus Points For Usage metering, billing engines, pricing and rates, financial reconciliation or customer-facing cost management applications. Reducing operational toil and automating workflows with recurring exceptions or manual interventions. Systems with auditability, traceability or financial-control requirements. MySQL operations, replication, database upgrades and performance tuning. Terraform, Jsonnet and Kubernetes deployment configuration. Argo Workflows or comparable deployment and job-orchestration tooling. Cloud infrastructure involving managed databases, object storage, service accounts and access controls, particularly on GCP. Data synchronisation pipelines and BigQuery integrations. Cloud marketplace integrations across AWS, Azure or GCP. Integrations with business platforms such as NetSuite or Salesforce. Observability tools such as Grafana, Prometheus, Loki or OpenTelemetry. In Canada, the compensation range for this role is $186,368 - $223,642 CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are seeking candidates in US and Canada. The Opportunity Application Core Services (AppCore) is a group within Platform, in the Foundations department. We build and operate systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners. The Usage squad works on billing, rates, usage calculations, usage visibility and cloud marketplace integrations. Our software helps customers understand their consumption and costs, and helps internal teams operate accurate, reliable billing processes. We are looking for a Staff Fullstack Engineer with strong backend experience who enjoys making complex business systems reliable, understandable and easier to operate. You will help deliver new capabilities while improving existing services, reducing repetitive manual work and addressing edge cases that affect customers and internal stakeholders. This is a hands-on Staff engineering role within the AppCore Usage squad. You will lead complex technical work, contribute directly to implementation and share ownership with the squad’s other Staff and Senior engineers. Your primary focus will be Usage’s systems and outcomes, collaborating with adjacent teams when the work requires it. Our ownership includes application code, data stores, deployment configuration and the cloud infrastructure supporting our services. You should be comfortable following a problem across those boundaries and making improvements with the appropriate platform teams. We are remote-first and global. For this role, we prefer candidates in NASA’s Eastern Time zone to provide more overlap with our EMEA colleagues. What You’ll Be Doing Your initial focus will be approximately 75% backend and 25% frontend. This balance will evolve with the squad’s priorities. You should be comfortable delivering across the stack, from business logic and APIs through to the interfaces customers and internal teams use. Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows. Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features. Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery. Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls. Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration. Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments. Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays. Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans. Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work. Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support. Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour. Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies. Share technical leadership through design discussions, code reviews, mentoring and practical improvements. Participate in the squad’s on-call rotation after onboarding. Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings. What Makes You a Great Fit You enjoy engineering work where correctness, reliability and business impact matter. You find value in improving an established system, removing a recurring operational problem or making a billing workflow easier to understand and support. You take ownership from understanding the problem through delivery and production support. You can turn an ambiguous request into manageable increments, make sound trade-offs and follow through without needing each step prescribed. You ask useful questions, seek feedback and raise uncertainty or blockers early. You adapt as priorities change, learn unfamiliar systems and technologies, and contribute where the squad needs you. You bring a strong backend specialty while remaining willing and able to work on frontend features and supporting infrastructure. You reason about how a service behaves in production: how it is deployed, where its data lives, what happens when dependencies fail, and how the team detects and recovers from problems. You communicate clearly in writing and in conversation. In a distributed team, you make decisions, progress and risks visible so colleagues can contribute across time zones. You work independently while staying connected to the squad. As a Staff engineer, you bring technical depth and sound judgment while remaining close to implementation. You collaborate constructively with other experienced engineers, welcome different perspectives and help the squad reach decisions and move forward. We embrace thoughtful use of AI-assisted development. We value engineers who use these tools to support exploration, implementation, testing and documentation while taking responsibility for the quality and correctness of the result. Requirements Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on. Strong experience building and operating production backend systems in Go, our primary backend language. Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change. Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services. Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes. Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes. Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts. Ability to investigate production problems using logs, metrics and traces, and turn findings into lasting improvements. A record of delivering projects end to end, clarifying requirements, making trade-offs and following through after release. Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones. Ability to learn unfamiliar domains and technologies, adjust your approach as new information emerges, and take ownership beyond your main area of expertise. Experience writing readable, well-tested software that other engineers can understand, maintain and operate. Willingness to participate in on-call and take responsibility for the production behaviour of the systems you build. Experience supporting colleagues through code reviews, mentoring and constructive technical discussions. Bonus Points For Usage metering, billing engines, pricing and rates, financial reconciliation or customer-facing cost management applications. Reducing operational toil and automating workflows with recurring exceptions or manual interventions. Systems with auditability, traceability or financial-control requirements. MySQL operations, replication, database upgrades and performance tuning. Terraform, Jsonnet and Kubernetes deployment configuration. Argo Workflows or comparable deployment and job-orchestration tooling. Cloud infrastructure involving managed databases, object storage, service accounts and access controls, particularly on GCP. Data synchronisation pipelines and BigQuery integrations. Cloud marketplace integrations across AWS, Azure or GCP. Integrations with business platforms such as NetSuite or Salesforce. Observability tools such as Grafana, Prometheus, Loki or OpenTelemetry. In the United States, the compensation range for this role is $174,986 - $209,983 USD.  Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: London, UK, Lisbon, Portugal About the Team Our sales team members work hand-in-hand with large organisations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Cloudflare that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected at 30%. About the role: The Services Sales Consultant (SSC) is a dynamic pre-sales professional, passionate about technology evangelism and developing custom services solutions to drive business growth. This role focuses on architecting and sizing the essential service components that enable the Cloudflare platform. The SSC excels at presenting how the successful integration of technology and services translates into tangible business value for customers. A core objective of the SSC is to grow the Cloudflare professional services business. This involves direct engagement with customers to define the specific service requirements needed to maximize the value of their technology investment and achieve their desired technical and business outcomes. The SSC works in a fast-paced environment and is instrumental in enabling Cloudflare customers to securely achieve their goals. This is accomplished by creating and proposing  a comprehensive services wrapper tailored to meet each customer's unique needs. The SSC maintains close working relationships across the organisation, partnering directly with the Services Sales team, Core and Specialist Sales, as well as establishing strong connections with Delivery teams, Global Delivery Practices, and other subject matter experts within Cloudflare Professional Services. The successful candidate will recommend the appropriate blend of Cloudflare services to assist customers in planning and executing large-scale transformations, ensuring they leverage maximum value from the portfolio. Responsibilities Collaborate with Services Sales to clearly define Cloudflare's differentiated approach to Go-to-Market (GTM) services. Showcase our delivery capabilities, IP, and expertise through compelling success stories that demonstrate how we solve customer needs. Gathering, understanding and defining customer specific requirements and expectations for value based outcomes in workshop based scenarios. Collaborating with Services Sales, Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and outcome based services. Collaborating with Services Sales to drive business growth for Cloudflare Services in your aligned territory. Requirements 5+ years of proven experience in technical consulting, pre-sales, or service delivery within an IT or Cybersecurity services organization. Self–motivated and detail–oriented. Strong written, verbal and presentation skills. Demonstrated experience in discovery/scope definition workshops with cross–functional internal and customer resources to prepare current state/future state roadmaps and services proposals. Experience of working across multiple regions. Cybersecurity experience preferred. Experience and familiarity with using SFDC or similar CRM tools. Cloudflare Platform experience will be an extra asset. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Braga, Portugal Workplace: none David Kennedy Recruitment is working with a leading international car and van rental company that is seeking to onboard a Customer Service Advisor to join their team. The role focuses on delivering personalised customer support throughout the rental process, assisting with reservations and identifying opportunities to recommend suitable additional services. Position: Customer Service Representative Location: Braga, Portugal Work model: On-site Employment type: Fixed term (6 months) with possible extension DUTIES AND RESPONSIBILITIES: Deliver excellent, personalised customer service via phone, email and messaging channels Assist customers with enquiries and provide support throughout the car rental process Provide information about rental reservations, available vehicles and service options Identify customer needs and recommend suitable rental options and additional services Handle customer queries professionally and promptly, ensuring effective issue resolution Build positive customer relationships through strong communication and customer service skills Identify potential business opportunities while maintaining a high standard of customer support REQUIREMENTS: Excellent communication skills Good computer skills Ability to identify customer needs and recommend relevant additional services Strong customer service orientation Ability to work effectively as part of a team Adaptability and flexibility in a dynamic environment OFFER: Opportunity to work with a leading global travel & tourism brand Working schedule: Monday - Friday 8AM-7PM Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more!

Virtu is looking for a Client Services Analyst to support clients, analyze trade data, and deliver actionable analytics insights.

Location: South Africa; Pakistan; Philippines; Egypt; Morocco; Colombia About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor Job Summary Are you a high-energy hunter who thrives on the phones? This team is at the forefront of the creator economy revolution, connecting innovative brands with world-class creators to drive unprecedented growth. As a Sales Development Representative, you will be the engine of the sales pipeline, engaging marketing leaders at high-growth e-commerce brands and qualifying the opportunities that shape the future of the company. If you are a disciplined, high-volume caller who loves the thrill of the chase and wants to play a pivotal role in a fast-paced creative environment, this is your stage. Key Responsibilities Execute 200+ cold calls per day across dedicated, protected call blocks to build a robust sales pipeline Engage decision-makers (Heads of Growth, Marketing Directors, Founders) to identify pain points and qualify leads based on fit and urgency Book 10–15 qualified meetings per week, ensuring calendar invites are sent immediately and handoff notes are detailed for the Account Executive team Maintain a pristine CRM by logging every call outcome, building verified call lists daily via Apollo.io, and managing follow-ups/callbacks with precision Take ownership of the meeting lifecycle by confirming appointments 24 hours in advance and aggressively re-booking no-shows the same day Utilize proven talk tracks to navigate gatekeepers, handle objections, and communicate the value of creator-led marketing Requirements 1–3+ years of experience as an SDR/BDR with a heavy focus on high-volume cold calling (150-200+ dials per day) A solid understanding of e-commerce marketing fundamentals, including paid ads, SEO, ROAS, and the Shopify ecosystem Experience prospecting SMB and mid-market e-commerce brands, ideally generating $10M–$200M in annual revenue Experience engaging decision-makers, including Marketing Directors, Heads of Growth, E-commerce Managers, Digital Marketing Managers, and founders Good understanding of digital marketing services, including paid advertising, SEO, email/SMS marketing, conversion rate optimisation, ROAS, and Shopify Strong cold calling, objection handling, gatekeeper navigation, and appointment-setting skills Experience using CRMs and sales engagement tools such as HubSpot, Salesforce, Apollo, Aircall, Orum, or Nooks Ability to qualify prospects, identify business needs, and secure meetings with relevant decision-makers Strong CRM discipline, including accurate call logging, timely meeting invitations, follow-ups, and AE handover notes Benefits 🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 📈 Clear career progression to Account Executive and beyond 🎯 Performance-based bonuses and incentives 🧠 Ongoing training, mentorship, and sales development support

Own the commercial relationship: Serve as the primary executive point of contact across the C-suite—CEO, CFO, CSCO, COO, CIO—building relationships that transcend any individual deal cycle and anchor Celonis to the customer’s long-term strategic agenda.

Supporting federal customer engagements by delivering mission-aligned architectural design and execution of Collibra products that adhere to Collibra Public Sector’s Delivery Models, Engagement Processes, Methodologies, and Artifacts, while ensuring compliance with applicable government regulations and security standards (e.g., FedRAMP, FISMA, GovCloud).

Location: Remote, Brazil GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Strategic Account Executive , you’ll help expand GitLab’s presence across Financial Services in Brazil by building trusted relationships with senior leaders at large organizations and guiding them through complex platform decisions. You’ll use a consultative sales approach to connect customer business needs with our AI-powered DevSecOps platform, helping teams improve developer productivity, reduce security and compliance risk, and move software delivery forward with more confidence. In this role, you’ll support strategic accounts across the full customer journey, from early conversations through adoption, while helping us position GitLab as a leading DevSecOps partner in the Brazilian market. You’ll work across pre-sales, post-sales, partner, marketing, and support teams, and we’ll rely on you to bring strong account leadership, customer outcomes, and clear communication in English and Portuguese . Over your first year, your impact will come from building account plans for large organizations, developing new opportunities, and helping customers successfully adopt GitLab in ways that align to their business goals. What you’ll do Lead strategic account activity for prospects and customers across Financial Services in Brazil, providing direction throughout pre-sales and post-sales engagements. Develop opportunities within Financial Services accounts through prospecting, relationship building, and a consultative understanding of customer business needs. Create account plans and customer proposals that clearly connect GitLab capabilities to organizational priorities and transformation goals. Coordinate with pre-sales, post-sales, and support teams to support successful product rollout and customer adoption. Generate qualified pipeline in partnership with strategic channel partners and support new customer development efforts. Contribute customer feedback and product ideas to GitLab’s public issue tracker to represent the voice of the customer. Prepare activity and forecast reports, and help analyze wins and losses to improve future sales execution. Collaborate with marketing, account teams, product managers, and technical teams to share lessons learned and communicate customer needs clearly. What you’ll bring 5+ years experience selling into large organizations and navigating complex Financial Services sales cycles with multiple stakeholders. Ability to build and manage executive-level customer relationships with a high degree of ownership and follow-through. Skill in consultative selling, including shaping proposals, presentations, and formal quotes around customer business needs. Strength in negotiation, presentation, and closing conversations in a clear and effective way. Comfort working independently on complex projects while coordinating with cross-functional teams. Fluency in English and Portuguese for customer-facing and internal communication. Familiarity with GitLab or related tools, including Git, software development tools, application lifecycle management, or security and application security tools. Alignment with GitLab’s values, with openness to transferable experience from adjacent technical or software environments. About the team The team focuses on growing GitLab’s Financial Services business in Brazil by helping organizations adopt a single platform for software delivery, security, and collaboration. This role works closely with cross-functional partners across sales, solutions, support, marketing, and product, and contributes to an asynchronous, distributed way of working that values transparency, accountability, and shared customer insight. The team’s work sits at the intersection of strategic growth and customer transformation, with a focus on helping Financial Services organizations evaluate, adopt, and expand their use of GitLab across complex environments. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Lanham, MD Position Purpose The Rapid Response Nurse is part of a multidisciplinary team (Respiratory Therapist, X-Ray, and Lab) and when necessary will consult with other medical personnel to determine and administer interventions and treatments for patients who manifest potential lifethreatening symptoms. Assists the primary Nurse in assessing and stabilizing the patient’s condition and communicates to the patient’s attending physician to determine the patient’s care plan and if the patient should be transferred to a higher level of care. Role Specific Competencies 1. Adheres to the purpose and objectives of nursing practice of the Department of Nursing Services, utilizing approved protocols to intervene in urgent situations on the patient’s behalf. Collaborates with the patient’s primary nurse on the status of the patient requiring the Rapid Response Nurse. Rapid Response nurse will assess patient with the primary care nurse. Must be knowledgeable in SBAR (Situation, Background, Assessment, and Recommendation) method to communicate information about the patient. Receives report from the Primary Nurse on the status of the patient requiring “Rapid Response”. Documents an evaluation of the patient’s response to the interventions. Communicates routinely with the physician to provide and gain information which will facilitate patient care. 2. Ensures patient safety. Uses equipment and supplies as intended. Reports missing or malfunctioning equipment appropriately and following up on service. Accept assignment and functions effectively and efficiently to ensure that patient needs are met. Continually rounds in patient care areas and assists with the care of patients in non-emergent situations. Provides education to staff on the underlying circumstances which changed the patient’s condition. Mentors and supports staff in the execution of care to patients via skill enhancement / demonstration / education. Supports patient throughput initiatives by directive, delegation or individual initiation. 3. Organizes and carries out emergency protocols. Recognizes potentially life-threatening clinical situation and intervenes appropriately to prevent complications by implementing standing orders and protocols. Rapid Response Nurse evaluates clinical findings in/or relating to patient history and ongoing therapies. Determine interventions in coordination with other medical personnel regarding treatment/ interventions. Functions effectively in clinical emergencies, demonstrating an ability to implement Emergency Cardiac Orders appropriately. Assist the primary nurse in assessing and stabilizing the patient’s condition and organizing information to be communicated to the patient’s attending physician. Rapid response nurse also communicates with the patient’s attending physician. Patient’s primary nurse documents the assessment and physician call in their patient’s nursing notes. Utilizes Intensivist back-up in case attending physician does not respond and the patient is unsafe in their current setting. Rapid Response Nurse is part of a multidisciplinary team (respiratory therapist, x-ray, and lab) and when necessary will consult with other medical personnel. Roles as Rapid Response Nurse are to educate, mentor and provides support to the primary nurse. Stress to the primary nurse on the floor that they maintain responsibility for the patient. Rapid Response Nurse will check every test that is ordered and provide that information to appropriate individuals attending physician and when necessary with the Intensivist. If patient transferred to higher level of care, assist with the transfer. C ommunicate with family about what is going on with the patient. If necessary, Rapid Response Nurse will assist in monitoring patient until patient is transferred. If necessary, communicate with the Administrative Nursing Supervisor and Charge Nurse in ICU. Feedback to primary care nurse on patient condition and their role in improving the care of their specific patient. If patient is not transferred, Rapid Response Nurse will recheck the patient an hour later after the initial call. 4. Participates in programs designed to increase the effectiveness of nursing practice. Participates in the process of performance improvement related to Rapid Response Nurse. Data collection to include reasons for activation, location of call, interventions, the number of interventions, and outcome. Time of calls and number of calls for Rapid Response Nurse. Attends at least one continuing education program, including unit in-services, mock drills, and external conferences. Attend departmental and executive meetings to provide information as necessary. Collects and provides outcome data to stakeholders through graphs, e-mail communication and presentations. Gather statistics related to rapid response outcome versus codes, long term impact on nursing retention and financial benefits. Qualifications and Experience ACLS certification. Current C PR/BLS is required. Graduate from an accredited School of Nursing. RN license in Maryland or compact state Physical Requirements Concentrates on moderate to fine detail for extended period of time. Lifting and carrying items weighing up to 50 pounds. Must be able to hear normal sounds and with some background noise. Remembers schedules, tasks to be completed and where activities left off, etc. Sitting, standing and walking for extensive periods of time. Understands and can operate from the conceptual basis of tasks and activities. Pay Range $39 — $58 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Remote US At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue team The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the team Marketing Services drives growth through merchant and platform partnerships, integrated marketing programs, marketplace experiences, and events that deepen relationships and create value for Affirm and our partners. What you’ll do Set the long-term vision and strategy for Marketing Services, establishing how Affirm leverages merchant and platform partnerships, marketing solutions, and experiences to drive growth, deepen partner relationships, and strengthen Affirm’s market position. Oversee our Marketing Services team to make sure they are deploying co-marketing investments in the most efficient way possible to support our merchant partnerships. Lead the Marketplace Partnerships, Partner Marketing, and Platform Marketing teams through experienced people leaders, setting clear priorities, operating models, and measures of success. Shape Affirm’s partner and industry events strategy to deepen relationships, create commercial opportunities, and advance company priorities. Set the strategy for how Affirm deploys merchant and Affirm-funded marketing investments, balancing partner commitments, business priorities, consumer impact, and return on investment to maximize the value of our co-marketing programs. Partner with Product team to identify, lead, and expand revenue-generating programs to expand monetization and deliver merchant performance Partner with Sales, Client Success, and Partnerships leaders to shape integrated merchant growth and account strategies, and work across Product, Product Marketing, Growth Marketing, Brand, Analytics, Finance, Legal, and other teams to align priorities and solve complex cross-functional challenges that affect partner and company growth. Establish scalable frameworks for investment decisions, measurement, campaign governance, partner experiences, and cross-functional execution. Oversee significant marketing investments and partner-funded programs, establishing a disciplined approach to resource allocation, measurement, incrementality, and long-term return. What we look for 12+ years of experience across Partner Marketing, Performance Marketing, Partnerships, Marketplace, Media, Events, or related growth disciplines, including significant experience leading complex, multi-disciplinary organizations. Proven success developing and executing long-term partner marketing or growth strategies that have driven meaningful commercial outcomes in a complex, scaled organization. Demonstrated experience leading through other people leaders, building high-performing organizations, and developing senior talent. Experience building or scaling new growth channels, monetization models, partner programs, or business capabilities in evolving markets. Strong strategic and commercial judgment with the ability to evaluate complex and ambiguous opportunities, anticipate market shifts, and negotiate high stakes deals to close. Demonstrated ability to influence executive leadership and build alignment across Product, Sales, Marketing, Finance, Analytics, and other functions without relying on direct authority. Exceptional executive presence and communication skills, with experience building relationships and negotiating with senior executives at strategic merchants, platforms, agencies, and other external partners. Strong analytical orientation and experience using performance, customer, and market insights to inform strategy, investment decisions, and organizational priorities. Experience establishing scalable operating models, measurement frameworks, and governance across complex marketing or commercial organizations. Experience in fintech, payments, commerce, marketplaces, retail, advertising, or another technology-driven industry is strongly preferred. Base Pay Grade - U Equity Grade - USA 15 Employees new to Affirm typically come in at the start of the pay range . Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $285,000 - $355,000 USA base pay range (all other U.S. states) per year: $253,000 - $323,000 Please note that visa sponsorship is not available for this position. #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Задачи: — Руководство коммерческими контролями — Управление поставщиками — Закупки — Поддержка бухгалтерского учёта — Отчётность

Adyen is looking for a Service Cloud Manager to lead support technology teams and deliver scalable customer support systems.

Location: IND - Mumbai About Monster Energy: Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A Day in the Life: As a Service Desk Analyst , you'll power the business by delivering fast, reliable IT support through phone, Microsoft Teams, email, and ServiceNow. You'll take ownership of troubleshooting and resolving hardware, software, account access, and mobile device issues, partnering with Desktop Support, global IT teams, and external vendors to drive solutions when escalation is needed. You'll support users primarily in English while assisting a diverse global workforce, maintain accurate ticket documentation, contribute to our knowledge base, and ensure issues are resolved within SLA commitments. Success in this role means combining technical expertise, a customer-first mindset, and a relentless focus on keeping our teams connected and productive. The Impact You'll Make: Serve as the first point of contact for Monster Energy employees across APAC, handling technical support requests by phone, Microsoft Teams, email and the ServiceNow self-service portal. Log, categorize, prioritize and track all incidents and service requests in ServiceNow, and monitor the queue so tickets are resolved and closed within SLA with clear troubleshooting and resolution notes. Diagnose and resolve hardware, software and connectivity issues remotely using remote support tools, and provide walk-up support at the India office in partnership with local Desktop Support. Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint and the Office apps. Manage user accounts, group memberships and password resets in Active Directory and Microsoft Entra ID, including Multi-Factor Authentication (MFA) and self-service password reset support. Enroll, configure and troubleshoot Windows, macOS and iOS devices in Microsoft Intune, including app deployment, compliance policies and remote lock, wipe. Support remote onboarding and offboarding, including account provisioning, access requests, and coordinating equipment logistics with local offices and vendors, and keep asset and software license records in ServiceNow accurate. Identify and escalate major incidents under incident management procedures, route issues with complete information to the right resolver groups (Desktop Support, Infrastructure, Applications, Security), and work with APAC vendors such as wireless carriers and hardware providers to resolve issues. Create and maintain ServiceNow knowledge base articles in English and, where appropriate, Hindi; guide users to self-service solutions; provide basic end-user training; and tell APAC users about relevant system changes. Provide follow-the-sun coverage by giving clear shift handoffs to the Americas and EMEA Service Desk teams, work flexible schedules that include occasional after-hours or weekend support for critical issues, and follow IT, security and local data privacy policies. Who You Are: Prefer a Bachelor's Degree in the field of -- Information Systems, Computer Science, or a related field Flexible to work 6:30 AM to 3:30 PM IST, Monday through Friday, ensuring seamless support coverage across multiple time zones and maintaining service availability during designated support hours. Additional Experience Desired: Minimum 1 year of experience in an IT help desk role using a ticketing system Additional Experience Desired: Between 1-3 years of experience in supporting users in multiple countries Computer Skills Desired: Windows and Microsoft 365 in an enterprise environment. Active Directory and ITIL-based processes (incident, request, and problem management), ServiceNow ITSM Preferred Certifications: CompTIA A+, ITIL 4 Foundation, and/or Microsoft certifications (e.g., Microsoft 365 Certified: Endpoint Administrator Associate) preferred Additional Knowledge or Skills to be Successful in this role: Fluent in English and Hindi, both written and spoken Read our privacy policy here: Privacy Policy

Bitdeer Technologies Group ищет Senior Inference Service SRE and Automation Engineer. Задачи: обеспечивать надежность inference-сервиса, автоматизировать устранение проблем, управлять мультикластерными операциями, достигать целей SLA, ориентированных на клиентов.

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: Independent Contractor – CPT-11370 Customer Service & Operations Coordinator/Business Support VA/Junior-Advanced Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. An established electrical contractor serving residential and commercial customers in Ottawa, Canada is seeking a full-time Customer Service & Operations Coordinator to provide front-office customer service and back-office administrative support. The VA will provide consistent phone coverage throughout the business day, receive and process new leads, gather customer information, coordinate sales appointments and site visits, and follow up with customers throughout the service process. The role will also support repeatable operational workflows such as permit applications and final inspection coordination. The client is primarily seeking a candidate with strong customer service and administrative/office support experience. Previous construction or home services experience is a plus but is not required, as the client is prepared to train the VA on its electrical-specific processes and terminology. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Customer Service & Lead Management Answer inbound customer calls throughout the scheduled shift Receive and process new leads from phone, email, and online submissions Gather initial customer and project information Follow up with customers to collect additional information when required Maintain accurate customer and lead records Provide professional and responsive customer service Escalate technical electrical questions to the appropriate internal team member Record the customer's property address, specific service needs, and requested urgency. Prioritize and escalate urgent leads to the appropriate team member. Scheduling & Sales Coordination Coordinate sales calls, site visits, and assessments Schedule appointments based on sales team and customer availability Follow up with new leads and prospective customers Support outbound calling and appointment setting as the role develops Maintain organized follow-up activities within company systems Coordinate customer, sales team, and inspector availability to minimize scheduling conflicts. Offer specific callback times when following up with leads. Follow up according to the company's established lead-contact schedule. Post-Service Customer Care Follow up with customers after completed work Thank customers for their business and confirm satisfaction Request customer reviews using approved processes Track outstanding post-service follow-ups Escalate customer concerns when necessary Permits & Inspection Coordination Prepare and submit repeatable electrical permit applications following established procedures Maintain accurate permit records and status information Coordinate final inspections between customers and inspectors Follow up on outstanding permit or inspection requirements Maintain organized documentation for completed projects Verify that required signatures, documents, and approvals are complete before advancing permit-related processes. Administrative Support Perform general data entry and back-office administrative tasks Maintain accurate information within Simpro and other company systems Assist with email and documentation management Support recurring operational workflows Complete additional administrative projects as assigned Review and suggest improvements to existing workflows to simplify processes and improve documentation. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Previous customer service experience required Administrative or back-office support experience required Experience answering business phone lines and communicating directly with customers required Scheduling or appointment coordination experience preferred CRM or field service management software experience preferred Construction, electrical contracting, home services, or project coordination experience is a plus but not required Strong written and verbal English communication required Native or near-native English speaking ability required IDEAL CANDIDATE PROFILE Excellent customer service and phone communication skills Professional, friendly, and confident speaking with customers Highly organized with strong follow-through Comfortable balancing phone coverage with administrative work Proactive and able to work independently Detail-oriented when handling customer and permit information Comfortable learning technical terminology and repeatable construction processes Able to transition between customer-facing and back-office responsibilities throughout the day APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Simpro (training provided) Pipedrive (training provided) Quo VoIP (training provided) Microsoft Outlook Microsoft 365 Slack CRM / Field Service Management Platforms Work Schedule Contracted Hours per Week: 40 Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: 8:00 AM – 4:00 PM EST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level Contracted Hours per Week: 40 hours/week Daily Working Time: 8:00 AM – 4:00 PM EST Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE:  Level A-B (Native or Near-Native English-Speaking Accent Required) REGION PREFERENCES: Any What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: US Remote Workplace: Remote About the role We are seeking a highly skilled and customer-focused Professional Services Engineer to join our dynamic team. In this role, you will work closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. Your ability to dive into log files, troubleshoot complex problems, and debug issues will be essential in delivering exceptional consulting services. By leveraging your technical expertise and industry knowledge, you will ensure successful implementation, configuration, and integration of our product, while providing training and support to enable clients to maximize the value of our solution. What you'll do - Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments. - Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions. - Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams. - Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines. - Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI. - Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product. - Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations. - Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients. - Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients. Who you are - 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space: - Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products. - Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint. - Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies. - Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building. - Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies. - Software debugging skills - Knowledge of web technologies, APIs, and data integration techniques. - Solid understanding of system architecture, network protocols, and Google Cloud Platform. - Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) ecosystems. - Excellent written and verbal communication skills, allowing one to easily convey technical concepts to diverse stakeholders and build relationships cross-functionally. - Knowledge of system software design (services, drivers, agents). - Experience with AI Agent use and creation (Claude Code, Glean, Monday etc) - Education and Certifications: Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role. - Candidate location preference: Central or Eastern timezones Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe. AI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities ("AI Tools"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking. Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location: Dallas, TX; Des Moines, IA; Fayetteville, AR; Fort Worth, TX; Joplin, MO; Kansas City, MO; Lincoln, NE; Oklahoma City, OK; Omaha, NE; Phoenix, AZ; Springfield, MO; Tulsa, OK Company Description We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company. We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description As an Assistant Surveyor, you will work alongside experienced Survey Crew Chiefs and survey professionals on active railroad and transportation infrastructure projects. This position provides hands-on training, exposure to advanced surveying technology, and a clear pathway for long-term career growth within the surveying profession. If you enjoy working outdoors, traveling, learning new skills, and being part of a team that helps deliver critical infrastructure projects, we'd like to hear from you. Candidates may be based near any Olsson office location, as this role primarily supports rail projects throughout the United States and requires extensive travel. Primary Responsibilities Assist survey crews with daily field operations on railroad and transportation projects. Load, unload, transport, and maintain survey equipment and supplies. Set survey stakes, hubs, targets, prisms, and other field markers. Assist with GPS, total station, laser scanning, and other survey data collection activities. Follow established railroad safety requirements and company safety procedures. Work in a variety of outdoor environments and weather conditions. Travel frequently to project locations throughout the United States. Support project setup, site logistics, and daily field activities. Communicate effectively with crew members and project teams. Learn surveying procedures, equipment operation, and field techniques from experienced survey professionals. This role requires extensive travel 80% or more throughout the United States, working in varying weather conditions and terrain. Qualifications You are passionate about: Working collaboratively with others. Having ownership in the work you do. Using your talents to positively affect communities. You bring to the team: Valid driver's license with a clean driving record. Ability and willingness to travel approximately 80% or more of the time, including overnight travel, extended project assignments, and occasional weekend work. Ability to work outdoors in a variety of weather conditions, terrain, and environments, including active construction sites and railroad corridors. Ability to safely lift and carry survey equipment, tools, and materials weighing up to 50 pounds. Strong work ethic with a demonstrated commitment to safety, reliability, and accountability. Ability to follow instructions, work effectively as part of a team, and maintain a positive attitude in changing field conditions. Strong verbal communication skills and the ability to interact professionally with coworkers, clients, contractors, and railroad personnel. Basic computer skills and the ability to learn survey data collection technology and software. Willingness to obtain railroad safety certifications and comply with railroad operating requirements. Desire to learn the surveying profession and develop a long-term career in the surveying, transportation, or geospatial industry. #LI-DNP Additional Information Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: Receive a competitive 401(k) match Be empowered to build your career with tailored development paths Have the possibility for flexible work arrangements Engage in work that has a positive impact on communities Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here .