Location: Ukraine
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
We're looking for Senior AI Engineers to design, build and run LLM-powered agents and AI features in production. You'll work across the full lifecycle: from scoping a use case with stakeholders, through architecture and development, to deployment, evaluation and ongoing improvement.
This is a hands-on role for engineers who think like product owners: you understand the business problem, define what success looks like in numbers, ship to real users, and own the result after launch.
Our stack: Python and TypeScript/Node.js, PostgreSQL, Kafka, Docker, GitHub Actions, AWS. We run multiple LLM providers (Anthropic, OpenAI, Google, AWS Bedrock and others) behind a shared LLM gateway, with MCP for tool access. We work AI-native: agentic coding tools are part of how engineering gets done here, and we provide official Anthropic Claude certification for our engineers.
As part of our team, your responsibilities in this role will include:
Design and build LLM agents and agentic workflows: tool use via MCP, structured outputs, retrieval (RAG), multi-step orchestration, human review steps where needed.
Build and maintain MCP servers and tool layers that give agents governed access to company data and systems.
Own quality and cost: evals and golden sets, per-agent telemetry (tokens, cost, latency, accuracy), prompt and model versioning, provider failover and model routing.
Ship through CI/CD like any other production service: tests and evals in the pipeline, containerized deploys, monitoring, rollbacks.
Contribute to shared platform pieces: the agent template, the LLM gateway, observability.
Work directly with business stakeholders to scope, prioritize and validate use cases. Push back when something doesn't need an agent.
Use AI coding tools daily. Claude Code is our default; deep experience with a comparable agentic tool also works. You drive the tool, verify its output and catch its mistakes.
Our ideal candidate possesses the following skills:
5+ years of software engineering experience, with production systems you've designed, shipped and supported.
Proven experience building LLM-based agents or agentic workflows that reached production with real users.
Hands-on experience with agent frameworks and SDKs: Claude Agent SDK, Claude Managed Agents, Pydantic AI, LangGraph or similar. You can also explain what you'd build without one.
Hands-on experience with MCP and RAG: you've built MCP servers or equivalent tool layers, and retrieval pipelines over real, messy data.
Experience with multiple LLM providers and with AWS Bedrock: model selection, routing, fallbacks, cost and rate-limit management.
Strong Python and SQL. Comfortable in TypeScript/Node.js.
Solid production engineering on AWS: Docker, CI/CD, testing, observability.
Product thinking and business focus: you start from the problem and its cost, define success in measurable terms, and own outcomes.
Daily use of agentic coding tools (Claude Code, Codex, Cursor or similar), with the judgment to verify what they produce.
Clear communication with technical and non-technical stakeholders, in English.
Nice to have:
LLM observability or gateway tooling (Langfuse, LiteLLM, OpenTelemetry for LLM traces or similar).
B2B contact and company data: enrichment, deduplication, matching.
Cloud operations or FinOps: monitoring, incident handling, cost management.
Event-driven or workflow-engine experience (Kafka, Temporal or similar).
Experience replacing no-code or workflow-tool automations with production code.
What we offer:
Fully remote work format;
A collaborative and creative environment that values initiative and experimentation;
Paid time off and sick leave;
Reduced working hours on Fridays during the summer;
Days-off on US national holidays + your birthday;
Schedule: 14 PM - 23 PM EEST (Kyiv time).
Location: Greater Nashville Area
Workplace: onsite
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
We offer you:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Greater Memphis Area
Workplace: onsite
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
We offer you:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Oklahoma City, OK 73008
Workplace: hybrid
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
What we offer:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Americas Remote
Hi, I'm Paul, VP of Engineering at
Customer.io
. We're looking for a staff engineer to set technical direction for the systems that move billions of messages a day. This isn't a role about shipping more, faster. It's about deciding what gets built, where the architecture needs to go next, and raising the ceiling for the engineers around you.
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive.
We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.
What We Value
Ownership at company scale
You take on the problems nobody has claimed yet — the ones that span squads, have no obvious owner, and would quietly cost us a year if left alone. You either solve them or get leadership aligned to.
Engineers with product taste
You think like a user, not just an engineer. You connect architectural decisions to what customers actually experience, and you can explain that connection to people who don't write Go.
A healthy skepticism for "the way things are done"
You retire practices that have outlived their usefulness, including ones you helped build. Best practices matter — but never more than forward motion.
Force multiplication
Your best quarter isn't measured by what you shipped. It's measured by what the department can now do that it couldn't before.
What You'll Do
Shape the technical direction of our distributed messaging systems in Go — making the high-level architectural calls on mission-critical services where scale, cost, and reliability are all in tension
Take on ambiguous, high-stakes problems that cross squad and function boundaries, and drive them to a decision when the right answer isn't obvious to anyone yet
Build consensus on contested technical questions across teams, and communicate the tradeoffs clearly enough that senior leadership can act on them
Raise the department's bar — set quality and design standards, mentor senior engineers, and turn what you know into frameworks and documentation other teams can use without you in the room
Drive engineering process and tooling improvements that span multiple squads, not just your own
Participate in an on-call rotation as required, supporting the reliability of the systems you build
Interview and calibrate against our career ladder, giving honest, evidence-based assessments of candidates
Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output
What we're looking for
10+ years building scalable, distributed systems in Go (or similar statically typed languages), including several as the person others turned to on architecture
Depth across multiple systems or domains, not just one — you've been the recognized expert in more than one place
A track record of designing for production reality: you quantify tradeoffs in throughput, cost, and reliability rather than picking a reasonable path and defending it
Experience designing observability and recovery as first-class concerns — metrics, alerting, rollback, backpressure, checkpointing — not logging added afterward
Comfort working in cloud-native environments (AWS, GCP), with relational databases (we use MySQL) and a real understanding of performance tradeoffs
Evidence of making other engineers better: mentorship, technical writing, design review, standards that outlasted your involvement
A bias for action over perfection, and the judgment to know which decisions are worth slowing down for
Compensation & Benefits
We believe in transparency. Starting salary for this role is $200,000 - $240,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. This role also carries a 10% annual bonus target. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
Application
- We review everyone with care. Tell us why you're interested.
Recruiter Call (30 mins)
- Let's chat about what you're looking for and how we work.
Hiring Manager Interview (60 mins)
- Talk with one of our hiring managers about your working style and a project you've owned end-to-end, plus a short AI-assisted coding exercise.
Architecture Interview (60 mins)
- A collaborative system design conversation focused on scaling challenges, tradeoffs, and failure modes.
Take-Home Assignment
- Complete a short, realistic task similar to what you'd work on here.
Assignment Review Call (60 mins)
- Walk us through your work and discuss tradeoffs, priorities, and how you'd iterate.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read and want to build software that makes communication better for everyone—apply now.
Location: Italy (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity
Grafana Labs is looking for an
Enterprise Account Executive, Acquisition
based in Italy who will be responsible for prospecting and closing new business across
Italy
. You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before.
What You’ll Be Doing
Meet and exceed individual quarterly and annual sales goals
Outbound prospecting into net-new customers
Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations)
Cultivate sales through outbound prospecting and inbound leads
Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise
Become an expert in managing your sales pipeline in Salesforce
Manage quote creation, order processing, and day-to-day customer requests
What Makes You a Great Fit:
5+ Years of experience in infrastructure technology sales
Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)
Energetic, upbeat, entrepreneurial, tenacious team player
Adaptable and with demonstrable experience in high velocity technology companies
You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually
Fluent in English & Italian.
Bonus Points For:
Familiarity with open source technology is a significant advantage
Experience using Salesforce
Experience using Command of the Message and MEDD(P)ICC is ideal
Compensation & Rewards
In Italy, the OTE compensation range for this role is EUR
170,000
- EUR 211,250
.
Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Spain (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity
Grafana Labs is looking for an
Enterprise Account Executive, Acquisition
based in Spain who will be responsible for prospecting and closing new business across the
Middle East, Türkiye and Africa region
. You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before.
What You’ll Be Doing
Meet and exceed individual quarterly and annual sales goals
Outbound prospecting into net-new customers
Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations)
Cultivate sales through outbound prospecting and inbound leads
Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise
Become an expert in managing your sales pipeline in Salesforce
Manage quote creation, order processing, and day-to-day customer requests
What Makes You a Great Fit:
5+ Years of experience in infrastructure technology sales
Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)
Energetic, upbeat, entrepreneurial, tenacious team player
Adaptable and with demonstrable experience in high velocity technology companies
You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually
Fluent in English & Arabic
Experience selling to the Middle East region
Bonus Points For:
Familiarity with open source technology is a significant advantage
Experience using Salesforce
Experience using Command of the Message and MEDD(P)ICC is ideal
Compensation & Rewards
In Spain, the OTE compensation range for this role is EUR
170,000 - EUR 211,250
.
Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United Kingdom (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity
Grafana Labs is looking for a
Regional Sales Director, Enterprise Growth
who will be responsible for leading a team of Enterprise Growth Account Executives across the
UK & Ireland.
As the RSD you will be asked to drive revenue growth, retain and attract new talent, and grow your customer base within your assigned territory. You will be recognised as a sales leader throughout the company – setting the tone and pace for your specified region. We are looking for an entrepreneurial sales leader - someone who thrives in a fast-paced, ever-evolving environment. You’ll spend your time developing and executing sales strategies, mentoring your team, and strategically partnering with groups across the organisation.You will guide your team through a consultative sales approach where you will learn about your prospect’s needs and then dive into the potential fit. Your expertise will be critical in helping articulate the value of our products and building strong relationships between the prospect and the Grafana sales team.
Ideally, you come from a technical background and have sold visualisation, application performance management, or cloud-based tooling before. If you have worked with open-source software before, that’s even better. This is a critical hire for the company and you’ll be working closely with the rest of the GTM leadership team. We are looking for someone who wants to sign up for that challenge and build something great.
What You’ll Be Doing
Develop and mentor your sales team
Develop a pipeline to help over-achieve revenue targets
Direct sales activities by establishing sales territories, quotas, and goals
Build and maintain an annual sales plan (goals) in support of our organisational strategy and objectives
Meet with prospects and strategise with sales representatives to help close deals
Help the team prepare for QBRs and HBRs
Develop long-term, strategic relationships with key contacts within their account base
Strategically partner with Marketing, Solution Engineers, R&D, Customer Support and other functional teams
What Makes You a Great Fit:
Minimum 2 years of leading a successful Enterprise sales team in the UKI
Minimum 8 years of successful direct sales experience
Experience navigating complex sales cycles
Excellent communication (written, oral) and presentation skills (in-person, virtual)
Comfort working closely and building relationships with C-Level executives
Consistent track record in shaping strategic seven-figure deals
MEDDPICC expertise
Experience working with ROI and cost modeling to educate and assist potential buyers
Excellent organisational, prioritisation, and time management skills
Unwavering dedication to integrity and professionalism
Bonus Points For:
Background in technical applications, familiarity with OSS is a big plus
Compensation & Rewards
In the UK, the OTE compensation range for this role is GBP £288,500 - £319,250. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Canada, Waterloo, ON
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
SDET Contractor
We are looking for an experienced Software Development Engineer in Test (SDET) to help ensure the quality, reliability, and resilience of Agentic AI systems and backend services. This role will design and implement automated testing strategies across AI/LLM-driven applications, APIs, microservices, and distributed systems.
The ideal candidate brings strong Quality Engineering and test automation fundamentals, with experience testing Generative AI, LLM-based, or Agentic AI systems. They should be comfortable testing complex systems where behavior may be non-deterministic and traditional pass/fail testing alone may not be sufficient.
Responsibilities
Develop and execute comprehensive QE strategies and test plans for Agentic AI systems, backend services, APIs, and service integrations.
Design and maintain scalable automated test frameworks across API, functional, integration, contract, regression, and end-to-end testing.
Develop testing approaches for non-deterministic AI behavior and establish meaningful evaluation criteria.
Identify quality risks early and apply risk-based, shift-left testing practices throughout the development lifecycle.
Integrate automated testing into CI/CD pipelines and establish effective quality gates.
Partner with Software Engineers, Product Managers, and other QE teams to improve testability, observability, and overall product quality.
Analyze defects and production issues to identify root causes, testing gaps, and opportunities for continuous QE improvement.
Establish quality metrics and provide visibility into test coverage, reliability, defects, and release readiness.
What You'll Do
Test Agentic AI workflows, including multi-step execution, tool selection and invocation, task completion, and failure handling.
Validate AI-generated responses using appropriate measures for accuracy, relevance, groundedness, consistency, and adherence to expected behavior.
Test AI guardrails, unexpected inputs, and failure scenarios, including incorrect tool usage and prompt-based attacks.
Validate interactions between AI agents, APIs, tools, data sources, and downstream services.
Develop reusable automation, test data, and evaluation scenarios for repeatable AI and services testing.
Validate API contracts, schemas, authentication, business rules, error handling, and service integrations.
Investigate failures across distributed systems and distinguish application, integration, environmental, automation, and AI-related issues.
Participate in defect triage, root-cause analysis, regression testing, and release-readiness activities.
Qualifications
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
4+ years of experience in Software Development Engineering in Test, Quality Engineering, Software Engineering, or a related discipline.
Strong experience testing REST APIs, backend services, microservices, or distributed systems.
Hands-on experience developing automated tests using Python, Java, JavaScript, TypeScript, or a similar programming language.
Experience with functional, integration, regression, contract, and end-to-end testing.
Experience integrating automated tests into CI/CD pipelines.
Strong analytical, debugging, and root-cause-analysis skills.
Experience working in an Agile development environment and collaborating across engineering teams.
Required Skills
Strong understanding of software testing methodologies and Quality Engineering practices.
Strong API and services testing experience, including REST, JSON, schemas, authentication, and error handling.
Experience designing and maintaining automated test frameworks.
Experience with Git and CI/CD development workflows.
Ability to develop risk-based test strategies and identify appropriate testing layers.
Experience testing distributed systems and service-to-service integrations.
Hands-on experience testing Generative AI, LLM-powered applications, or Agentic AI systems.
Understanding of testing non-deterministic AI behavior and evaluating outputs beyond exact-match assertions.
Preferred Skills (Good to have)
Experience testing Agentic AI workflows, including planning, multi-step execution, tool calling, memory, or state management.
Experience with AI evaluation techniques such as evaluation datasets, semantic evaluation, LLM-as-a-Judge, groundedness, relevance, or hallucination detection.
Experience with AI/LLM evaluation or observability tools such as LangSmith, DeepEval, Ragas, Arize Phoenix, Promptfoo, or similar technologies.
Experience testing RAG systems or AI agents interacting with APIs, databases, or external tools.
Experience with contract testing tools such as Pact and API specifications such as OpenAPI/Swagger.
Experience with event-driven architectures, Kafka, Docker, Kubernetes, or cloud platforms such as AWS.
Experience with performance, scalability, reliability, or resiliency testing.
Experience establishing QE metrics, quality gates, or cross-team testing standards.
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
The estimated Ontario base pay range for this role is listed below.
$51.61
—
$77.42 CAD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Ukraine
Workplace: remote
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
We are looking for a
Mobile Developer
to join Creatio’s Mobile Domain team and help build product experiences for users who work on the go.
You will work on a cross-platform mobile solution built with Flutter and integrated with native Android and iOS applications. The role combines cross-platform development, native integrations, offline scenarios, and reusable configurable components within Creatio’s metadata-driven platform.
This is a hands-on engineering role with ownership at the feature and component level. You will design and deliver features end to end while working with modern engineering approaches, including AI-assisted and agentic development.
Responsibilities:
Design and implement mobile features end to end across Flutter and native Android/iOS layers.
Build reusable components and business features using native device capabilities, REST APIs, and offline scenarios.
Own the technical design and quality of delivered features, including data flow, edge cases, and testing.
Develop integrations between cross-platform and native functionality using platform channels.
Investigate and resolve production issues, including platform-specific, performance, and synchronization problems.
Review code and contribute to engineering guidelines, reusable components, and internal tooling.
Participate in technical research, prototyping, and validation of new capabilities.
Mentor middle and junior engineers through reviews, pairing, and knowledge sharing.
Collaborate with Tech Lead, Engineering Manager, QA, and Product teams to define workable technical solutions.
Occasionally contribute to backend (.NET/C#) or web (Angular/TypeScript) components.
Contribute to AI-assisted and agentic engineering practices within the team.
Requirements:
Must have
4+ years of professional software development experience, including 3+ years in mobile development.
Strong hands-on experience with Flutter and Dart.
Experience integrating cross-platform modules with native Android/iOS applications and working with platform-specific functionality.
Hands-on experience with JavaScript and TypeScript.
Good understanding of state management and unidirectional data flow, such as BLoC.
Solid knowledge of Clean Architecture, SOLID principles, dependency injection, and modular design.
Experience with REST APIs, JSON, local persistence, and offline/synchronization scenarios.
Familiarity with at least one native mobile technology: Java, Kotlin, Objective-C, or Swift.
Strong testing practices, including unit and widget testing.
Experience with Git, CI/CD, automated testing, and static analysis.
Practical exposure to AI-assisted development and agentic workflows, or strong interest in this area.
English level: Upper-Intermediate (B2) or higher.
Nice to have
Backend (C#/.NET) or web (Angular/TypeScript) experience for occasional full-stack contributions.
Experience with SDK development, packaging, linting, and unit testing.
Experience with metadata- or schema-driven UI.
Background in CRM, ERP, field service, or other data-heavy enterprise mobile applications.
Experience with native device capabilities and integrations (e.g. geolocation, camera, push notifications, OAuth/SSO), real-time communication, analytics, accessibility, and localization.
Experience with enterprise mobility, including MDM/MAM, enterprise distribution, and corporate security requirements.
What to expect from us:
Growth & Development:
Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being:
We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact:
A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture:
Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package:
We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Poland
Workplace: remote
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
We are looking for a
Mobile Developer
to join Creatio’s Mobile Domain team and help build product experiences for users who work on the go.
You will work on a cross-platform mobile solution built with Flutter and integrated with native Android and iOS applications. The role combines cross-platform development, native integrations, offline scenarios, and reusable configurable components within Creatio’s metadata-driven platform.
This is a hands-on engineering role with ownership at the feature and component level. You will design and deliver features end to end while working with modern engineering approaches, including AI-assisted and agentic development.
Responsibilities:
Design and implement mobile features end to end across Flutter and native Android/iOS layers.
Build reusable components and business features using native device capabilities, REST APIs, and offline scenarios.
Own the technical design and quality of delivered features, including data flow, edge cases, and testing.
Develop integrations between cross-platform and native functionality using platform channels.
Investigate and resolve production issues, including platform-specific, performance, and synchronization problems.
Review code and contribute to engineering guidelines, reusable components, and internal tooling.
Participate in technical research, prototyping, and validation of new capabilities.
Mentor middle and junior engineers through reviews, pairing, and knowledge sharing.
Collaborate with Tech Lead, Engineering Manager, QA, and Product teams to define workable technical solutions.
Occasionally contribute to backend (.NET/C#) or web (Angular/TypeScript) components.
Contribute to AI-assisted and agentic engineering practices within the team.
Requirements:
Must have
4+ years of professional software development experience, including 3+ years in mobile development.
Strong hands-on experience with Flutter and Dart.
Experience integrating cross-platform modules with native Android/iOS applications and working with platform-specific functionality.
Hands-on experience with JavaScript and TypeScript.
Good understanding of state management and unidirectional data flow, such as BLoC.
Solid knowledge of Clean Architecture, SOLID principles, dependency injection, and modular design.
Experience with REST APIs, JSON, local persistence, and offline/synchronization scenarios.
Familiarity with at least one native mobile technology: Java, Kotlin, Objective-C, or Swift.
Strong testing practices, including unit and widget testing.
Experience with Git, CI/CD, automated testing, and static analysis.
Practical exposure to AI-assisted development and agentic workflows, or strong interest in this area.
English level: Upper-Intermediate (B2) or higher.
Nice to have
Backend (C#/.NET) or web (Angular/TypeScript) experience for occasional full-stack contributions.
Experience with SDK development, packaging, linting, and unit testing.
Experience with metadata- or schema-driven UI.
Background in CRM, ERP, field service, or other data-heavy enterprise mobile applications.
Experience with native device capabilities and integrations (e.g. geolocation, camera, push notifications, OAuth/SSO), real-time communication, analytics, accessibility, and localization.
Experience with enterprise mobility, including MDM/MAM, enterprise distribution, and corporate security requirements.
What to expect from us:
Growth & Development:
Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being:
We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact:
A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture:
Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package:
We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: San Francisco
Workplace: Hybrid
Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.
We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.
If you want to do the best work of your career, this is the right place.
ABOUT THE ROLE
Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.
We’re looking for a Solutions Engineer who’s resourceful, committed, and deeply curious — and wants to help reinvent how millions of people work.
WHAT YOU'LL DO
- Become an expert in all areas of Attio’s product and how it’s deployed across industries and departments
- Guide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact by
- Architecting custom solutions spanning Attio’s data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products
- Leading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person
- Consulting on general RevOps and GTM-tech best practices
- Partner with Account Executives during the sales process to close our largest new business deals
- Independently manage customer’s post-sale onboarding
- Serving as the relationship owner for our top accounts
- Internally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams, contributing your expertise in how our customers use Attio, and how Attio fits into the broader sales-tech ecosystem, to company strategy
WHAT YOU'LL BRING
- 2+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale
- Expertise architecting SaaS software deployments for clients across varied industries and use cases, and comfort working with APIs, no-code development platforms, and data model across a variety of SaaS products
- Deep technical understanding of the B2B tech ecosystem, ideally in GTM Tech
- Familiarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and success
WHAT DOES THE HIRING PROCESS LOOK LIKE?
1. 30-minute introductory phone call with a member of our Talent team
2. 30-minute interview with our Head of Customer Success
3. 45-minute technical case interview
4. Two 30-minute interviews with relevant stakeholders and Mock Demo exercise
5. 30-minute closing conversation with a member of our Executive Leadership Team
6. Offer stage
Location: Warsaw
Workplace: onsite
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for a Scripter to join the team and help us in crafting the high calibre games our fans have come to expect.
At Larian, the Gameplay Scripting team plays a central role in breathing life into our projects. Scripters collaborate with a range of Larian teams, from Cinematics to Writing, to implement and augment the narrative vision - using our proprietary tools and game editor. Gameplay Scripting truly defines the player experience in a Larian game - by ensuring every decision made has depth, consequence and resonance.
Responsibilities
Take internal narrative pitches and create engaging gameplay sequences, with a wide variety of outcomes, to reward player agency and deliver a fun experience
Collaborate closely with the Worldbuilding team to create outstanding game content
Contribute towards and own gameplay features and scripting mechanics, organising teams around feature creation
Prepare designs for content implementations, and execute the implementation using our proprietary game editor and internal scripting languages
Align with the Scripting Leadership on priorities and deadlines
Seek to continuously improve our development processes and efficiency of implementation and iteration
Grow the skills of your local team, mentor Junior staff and facilitate knowledge sharing
Be a gatekeeper of quality, proactively flag issues and risks with Scripting Leadership and Worldbuilding team
Requirements
Fluent in English, both spoken and written
Professional Technical Design, Gameplay Scripting or Programming experience
Creative Game Design skills - keeping the player experience front and center, showing an ability to innovate and iterate consistently with feedback.
Organisational, analytical and communicative skills to work on requirements, feedback and pitch ideas, identify risks and opportunities
Self-motivated and able to prioritise & manage tasks independently
Collaborative skills - enjoys collaboration with a diverse range of teams, and can influence positively
Nice to haves
Experience with Lua or other scripting languages
Experience developing RPG games in a technical designer or programming role
Experience with Jira and Confluence
Experience with Perforce version control software
Experience modding RPG or other types of games
DnD or other tabletop experience
What we offer
An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
An open, collaborative environment where ideas are welcome and encouraged
A managerial team consisting of highly experienced game developers at the top of their fields
Sharing hobbies and passions with like-minded colleagues
Inclusive environment with many activities organized by the studios or the employees
Commitment to making the best game possible for the fans, including listening to community feedback
Location: Canada, Montreal, QC
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
In May 2021, we embarked on a journey to start
Haven Studios
with a small team and big ambitions. Our goal was to build a studio where we could make the kind of games we’ve always wanted to create – and games we’ve longed to play.
We established a culture at Haven grounded in kindness, adaptability and courage that unlocks creativity. Our first new IP for PlayStation is on track to deliver a AAA multiplayer experience with a vision to build a systemic and evolving world focused on freedom, thrill, and playfulness that will keep players entertained and engaged for years.
Haven joined
the PlayStation Studios family
in 2022, and we are on track to build an exclusive new IP for Playstation and grow the first Sony game development team in Canada.
The Role
We are seeking an incredibly organized, logistics-driven
Character Content Manager
to ensure our Character Art pipeline runs efficiently.
You do not need to be a formal people manager. Instead, your strength lies in
world-class project management, pipeline optimization, and asset logistics
. In this role, you will coordinate the massive influx of daily assets flowing from multiple global external development and outsourcing partners. Your focus is to ensure our character artists can focus on quality while you handle the complex traffic of schedule alignment, tracker integration, risk mitigation, and feedback loops.
Key Responsibilities
Asset Traffic Control & Logistics:
Oversee the day-to-day intake, triage, and pipeline routing of dozens of daily character art assets (high-poly, low-poly, textures, rigs, blendshapes) arriving from external vendors.
Outsourcing & Vendor Integration:
Partner closely with internal character art leads and external vendors.Partner closely with internal character art leads and external vendors. Establish clear delivery milestones, track SLAs and ensure optimized timeline is precisely met by outsourcers
Pipeline & Workflow Optimization:
Design, maintain, and ruthlessly optimize the tracking systems (Jira, Shotgrid/Flow Production Tracking, Confluence) used to monitor asset lifecycles from concept to engine-ready implementation.
Dependency & Risk Management:
Proactively identify bottlenecks across cross-disciplinary dependencies (e.g., ensuring character art handoffs to Rigging, Animation, and Tech Art happen smoothly without stalling production).
Feedback Loop Management:
Facilitate communication between internal Art Directors/Leads, external partners and Producers of other teams.
Sprint Planning & Status Reporting:
Own the sprint schedules for the character team. Maintain clear visibility on asset readiness metrics and escalate potential timeline risks to the Lead Producer.
What We Are Looking For
AAA Production Experience:
Proven experience operating within a full-cycle, large-scale AAA game production environment, specifically managing content-heavy pipelines (Art, Maps, Outsourcing, or Asset Management).
Mastery of Project Management Frameworks:
Deep practical knowledge of Agile, Scrum, or Waterfall methodologies adapted for game production pipelines. You know how to build a milestone plan that accounts for the unpredictability of art iterations.
Tool Proficiency:
Expert-level mastery of
Jira
(including custom workflows, automation, and advanced filtering) and asset tracking tools like
Shotgrid/Flow, Miro, or Airtable
.
Outsourcing Literacy:
Deep understanding of how external development partnerships function. You know how to read asset specification sheets, manage vendor milestones, and run an efficient delivery process.
Exceptional Communication & Diplomacy:
The ability to navigate ambiguity and communicate seamlessly across technical, creative, and external business teams. You can push for deadlines while keeping relationships healthy.
Passion for Asset Mechanics:
While you don't need to be an artist, you should have a solid understanding of the game art pipeline lifecycle
BONUS POINTS:
Experience shipping a Live-Service or Games As A Service (GaaS) title.
Experience with 3d Software (maya, blender etc)
Experience with Perforce/Helix Core or engine integration tools (Unreal Engine).
Bilingualism (English and French), given our studio's location in Montreal
Character art experience
BIG
bonus for knowing Python scripting/having experience coding your own tool
En mai 2021, nous nous sommes lancés dans la création de Haven Studios avec une petite équipe et de grandes ambitions. Notre objectif était de construire un studio où nous pourrions créer le genre de jeux que nous avons toujours voulu créer - et auxquels nous avons toujours rêvé de jouer ! Nous faisons désormais partie de la famille PlayStations Studios et nous sommes fiers d'avoir l'opportunité de créer une nouvelle propriété intellectuelle exclusive pour Playstation et de former la première équipe de développement Sony au Canada.
Nous avons fait des progrès étonnants en peu de temps grâce à notre équipe talentueuse et passionnée et à ses contributions exceptionnelles. Nous avons instauré chez Haven une culture fondée sur la bienveillance, l'adaptabilité et le courage qui libère la créativité. Notre première nouvelle propriété intellectuelle pour PlayStation est sur la bonne voie pour offrir une expérience multijoueur de niveau AAA, avec la vision de construire un monde systémique et évolutif axé sur la liberté, le frisson et le jeu, qui gardera les joueur
·euse·
s diverti
·e·
s et engagé
·e·
s pendant des années.
Haven a rejoint la famille des studios PlayStations en 2022, et nous sommes sur la bonne voie pour créer une nouvelle propriété intellectuelle exclusive pour Playstation et continuer de bâtir la première équipe de développement de jeux Sony au Canada.
Le rôle
Nous recherchons un(e)
Gestionnaire de contenu – Personnages (Character Content Manager)
organisé(e) et orienté(e) vers l’éfficacité afin d’assurer l’efficacité de notre pipeline de production en Character Art.
Il n’est pas nécessaire d’avoir une expérience formelle en gestion d’équipe. Vos principales forces résident plutôt dans
une excellente gestion de projet, l’optimisation des pipelines et la coordination des assets
.
Dans ce rôle, vous coordonnerez un volume important d’assets produits quotidiennement par notre équipe interne et plusieurs partenaires internationaux en développement externe. Votre objectif sera de permettre à nos artistes de se concentrer sur la qualité du contenu pendant que vous prenez en charge la complexité opérationnelle : alignement des échéanciers, intégration et gestion des outils de suivi, gestion des risques et coordination des boucles de feedback.
Principales responsabilités
Coordination et logistique des assets :
Superviser quotidiennement la réception, le triage et l’acheminement dans le pipeline de dizaines d’assets de personnages provenant de partenaires externes (high-poly, low-poly, textures, rigs, blendshapes).
Outsourcing et intégration des partenaires :
Collaborer étroitement avec les Leads Character Art internes et les partenaires externes. Établir des jalons de livraison clairs, suivre les engagements de service (SLA) et s’assurer que les partenaires d’outsourcing respectent les échéanciers établis.
Optimisation des pipelines et workflows :
Concevoir, maintenir et optimiser continuellement les systèmes de suivi (
Jira, ShotGrid/Flow Production Tracking, Confluence
) permettant de suivre le cycle de vie des assets, du concept jusqu’à leur intégration finale dans le moteur.
Gestion des dépendances et des risques :
Identifier de façon proactive les goulots d’étranglement et les risques liés aux dépendances multidisciplinaires, notamment pour assurer des transitions fluides entre Character Art, Rigging, Animation et Tech Art sans ralentir la production.
Gestion des boucles de feedback :
Faciliter la communication et le suivi des feedbacks entre les directeurs et Leads Art internes, les partenaires externes et les Producers des autres équipes.
Planification des sprints et suivi de production :
Prendre en charge la planification des sprints de l’équipe Character. Maintenir une visibilité claire sur l’état de préparation des assets et faire remonter au Lead Producer les risques pouvant affecter les échéanciers.
Profil recherché
Expérience en production AAA :
Expérience démontrée dans un environnement de production AAA à grande échelle et sur l’ensemble du cycle de développement, particulièrement dans la gestion de pipelines à fort volume de contenu (Art, Maps, Outsourcing ou Asset Management).
Maîtrise des méthodologies de gestion de projet :
Solide expérience pratique des méthodologies
Agile, Scrum ou Waterfall
, adaptées aux réalités de la production de jeux vidéo. Vous savez construire un plan de jalons qui tient compte de la nature imprévisible et itérative de la production artistique.
Maîtrise des outils :
Excellente maîtrise de
Jira
, notamment des workflows personnalisés, de l’automatisation et des filtres avancés, ainsi que d’outils de suivi des assets tels que
ShotGrid/Flow, Miro ou Airtable
.
Expérience en outsourcing :
Très bonne compréhension du fonctionnement des partenariats de développement externe. Vous savez interpréter des spécifications d’assets, gérer les jalons avec les partenaires et mettre en place un processus de livraison efficace.
Communication et diplomatie :
Capacité à évoluer dans des contextes ambigus et à communiquer efficacement avec des équipes techniques, créatives et des partenaires externes. Vous êtes capable de maintenir la pression nécessaire sur les échéanciers tout en préservant de bonnes relations de collaboration.
Compréhension du pipeline de production d’assets :
Sans nécessairement être artiste, vous possédez une bonne compréhension du cycle de vie et des différentes étapes d’un pipeline de production artistique pour un jeu vidéo.
Atouts
Expérience sur un jeu
Live Service / Games as a Service (GaaS)
.
Expérience avec des logiciels 3D tels que
Maya ou Blender
.
Expérience avec
Perforce/Helix Core
ou des outils d’intégration dans un moteur comme
Unreal Engine
.
Bilinguisme
français/anglais
, compte tenu de la localisation de notre studio à Montréal.
Expérience en
Character Art
.
Atout majeur :
connaissance du scripting
Python
ou expérience en programmation et en développement de vos propres outils.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Remote - US
About the Job:
LaunchDarkly is redefining how modern software is built and operated. As AI transforms software development, we believe the future belongs to organizations that can move at AI speed while maintaining control in production. We're looking for a strategic external communications leader to help make that vision impossible to ignore.
As Head of Corporate Marketing, you'll lead the team responsible for translating our company strategy into a cohesive market narrative that influences customers, analysts, media, developers, and industry leaders. You'll own our external communications strategy across public relations, analyst relations, social media, and executive communications while partnering closely with Product Marketing, Content Marketing, Demand Generation, and our executive team to ensure every external touchpoint reinforces the same story.
This role is ideal for someone who thinks beyond communications channels and is energized by shaping markets, influencing industry conversations, and building category leadership.
Responsibilities:
Partner with executive leadership to operationalize LaunchDarkly's corporate narrative.
Increase LaunchDarkly's share of voice and thought leadership across developer and engineering leader audiences technology executives, analysts, and industry influencers.
Ensure consistent messaging across communications, product launches, thought leadership, analyst engagements, and executive visibility.
Build repeatable processes that align communications efforts around a unified strategic story rather than individual functional priorities.
Identify emerging market conversations and flag opportunities for LaunchDarkly engagement..
Lead and develop a team of three spanning Public Relations, Analyst Relations, and Social Media, creating a high-performing organization focused on influence, quality, and business impact.
Manage thought-leadership programs for the CEO, CTO, SVP of Product and other key executives to position LaunchDarkly leaders as trusted authorities on software delivery, AI, and modern engineering.
Identify speaking opportunities, contributed content, media engagements, and strategic platforms that reinforce our market position.
Support analyst relations efforts with Gartner, Forrester, IDC, RedMonk, and other key firms by ensuring consistent, accurate messaging on LaunchDarkly's products and differentiation..
Define and track communications metrics across share of voice, analyst perception, executive visibility, and market influence and surface insights to inform strategy.
Qualifications:
Typically brings 15+ years of experience in corporate communications, product communications, corporate marketing, or related leadership roles within high-growth B2B software companies and 5 years of leadership experience.
Demonstrated success building integrated communications strategies that strengthen market positioning, thought leadership, and executive visibility.
Experience leading and developing high-performing communications organizations across multiple disciplines, including public relations, analyst relations, executive communications, and/or social media.
Strong point of view on how modern B2B technology companies build market influence beyond traditional public relations.
Exceptional storytelling, messaging, and executive communication skills, with the ability to translate complex technical concepts into compelling market narratives.
(Preferred) Background in developer tools, DevOps, cloud infrastructure, AI platforms, or enterprise software serving technical audiences.
(Preferred) Experience supporting category creation, major market repositioning efforts, or new product category launches.
(Preferred) Experience partnering closely with Product Marketing and executive leadership to shape corporate positioning and thought leadership.
Specific Requirements:
20% travel required
Must be authorized to work in US / Canada (no visa sponsorship / relocation)
Bachelor's degree in Marketing, Communications, Business, Journalism, or a related field preferred.
Pay:
Target pay ranges based on Geographic Zones* for Level M4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$214,800
- $295,350
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $193,400
- $265,870
**
Zone 3:
All other US locations - $182,600
- $251,020*
*
All ranges are inclusive of a 15% bonus
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. 1Password has also branched in Extended Access Management to ensure a secure sign-in for every app on every device. At 1Password, we believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive.
We all have important information we need to manage, and protecting it should be easy. Over 180,000 businesses and millions of people sign in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
Our Implementations and Onboarding team is responsible for understanding the relationships and desired outcomes established during the sales process, building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password and moving with urgency to solve what matters most. You will operate as a senior people leader, organizational architect, and strategic partner to cross-functional leaders.
This role has expanded scope and influence, with ownership over team strategy, execution standards, capacity planning, and cross functional alignment. You will shape how technical implementation and deployment scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust. This role requires a player-coach mindset with the ability to directly support complex implementations and guide the team through technical challenges.
You will partner closely with senior leaders in Customer Success, Sales, Support, and Product to ensure customers receive cohesive, high impact technical guidance and advocacy. This role blends senior people leadership, technical depth, operational excellence, and strategic thinking.
Adaptability, systems thinking, strong executive presence, and a high bar for talent development will be key to success.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within Canada and the US.
What we're looking for:
- 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering,
- 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
- Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs)
- Track record of successfully supporting customers across segments in complex, security-focused technical environments
- Experience implementing repeatable service delivery models
- Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions
- Strong familiarity with security, identity, or IT administration domains strongly preferred
- Bonus: Hands-on experience with 1Password or another password manager
Leadership & Team Development
- Demonstrated ability to build, scale, and lead multi-layered, high-performing technical onboarding teams
- Experience leading through organizational change, driving adoption of new roles, processes, and tools
- Experienced in managing managers and senior ICs, including succession planning and leadership development
- Sets and reinforces clear standards for technical excellence, customer engagement quality, and accountability
- Skilled in organizational design, role clarity, and capacity planning across multiple teams
- Comfortable acting as a senior escalation point for complex customer and organizational challenges
Data & Technical Acumen
- Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals in program management and implementation
- Understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures
- Strategic, data informed decision maker who can identify trends, risks, and opportunities at scale
- Able to translate technical and customer signals into organizational strategy, investment priorities, and roadmap feedback
- Experience defining success metrics and operating rhythms for technical deployment and onboarding teams
- Ability to troubleshoot integrations, API’s or automation workflows
Customer & Cross-Functional Collaboration
- Senior, trusted partner to Customer Success, Sales, Sales Engineering, Technical Account Management, Support, and Product leadership
- Able to align stakeholders across functions and levels, including executive audiences
- Customer centric leader with a strong focus on value realization, long term relationships, and scalable outcomes
- Navigates ambiguity with confidence and drives clarity through influence rather than authority
Communication & Enablement, & Influence
- Excellent written and verbal communication skills, with strong executive presence
- Confident representing the technical post-sale organization in leadership forums
- Able to clearly articulate risks, tradeoffs, and recommendations
- Champions enablement, documentation, and shared learning across teams and functions
What you can expect:
Learn & Build Context
- Develop deep expertise in the 1Password product, customer use cases, and security ecosystem
- Understand how success is measured across Implementation, Solutions Architecture, and Customer Success
- Build strong relationships with senior internal partners and stakeholders
Lead & Develop the Team
- Lead and develop the IC’s and managers
- Establish clear expectations, success metrics, and growth paths across roles
- Drive hiring strategy, onboarding excellence, and long term talent development
- Foster strong team rituals, communication norms, and knowledge-sharing systems
Own Strategy, Execution, & Outcomes
- Define and evolve engagement models, processes, and playbooks
- Ensure consistent, high quality technical engagement across all customer segments
- Align resources, skills, and priorities to customer needs and business goals
- Promote and model a “working out loud” approach to transparency and alignment
Support Customers & Escalations
- Act as a senior escalation point for high impact, high risk, or complex customer situations
- Partner with cross-functional leaders to drive resolution and maintain customer trust
- Ensure learnings from escalations inform process improvements and enablement
Reporting & Visibility
- Provide leadership with clear visibility into customer health, adoption trends, and risks
- Deliver insights and recommendations that influence strategy and investment decisions
- Represent the voice of technical post sale teams in planning and prioritization discussions
- Create a culture of accountability and ownership
USA-based roles only: The annual base salary for this role is between $139,000 USD and $202,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $131,000 CAD and $190,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Miami, Florida, USA
Thousands of creators across our partner agencies post about Picsart's AI tools every week, and we're scaling that many times over. In this role, you decide what they make: the concepts, hooks, angles, scripts and briefs. You build rough examples in Picsart's own tools so creators and editors can see the idea instead of reading about it, and you run the tests that show which creative turns a viewer into someone who generates, spends credits and pays. You’ll be working across all our social platforms: TikTok, Meta, Instagram, Youtube, X, and Reddit.
You work through AI, because nobody can watch that much content by hand. You'll use it to read everything the network publishes, to draft briefs and variations for every agency and creator, and to spot winners early, then you make the call and make the example. The best agencies now publish their playbooks; your edge is running that discipline across every agency at once, with the one dataset no agency has: what happens after the click.
How success looks like for this role within a year: conversion per view rising while volume rises, and winning creative replicating across markets in days.
Please note that this is a
Full-Time Contractor (12-month contract) role.
How You'll Make an Impact
Decide what creators make.
The concepts, hooks and scripts they film each week. Agencies bring local ideas; you pick what the whole network runs.
Write briefs creators can follow.
Not documents they skim, clear direction, plus rough cuts and examples you make in Picsart's own tools, so nobody has to guess what you meant.
Test the creative.
Hook against hook, format against format, market against market. The results decide what runs next, not anyone's taste.
Get content finished.
Work directly with creators and editors to turn concepts into posts, and give feedback specific enough to act on.
Find out what converts.
Look at what thousands of videos actually did, and point the network at the audiences and use cases that bring in paying users.
Spread what wins.
When a hook works in one market, get it into every other market and language fast, and into templates users can remix themselves.
Own launch content.
Every new model and feature goes out through the creator network within days. You decide what day one looks like.
Tell product what to build.
You see what people want from AI tools before product does. Turn that into concrete asks: which presets, templates and models to build or promote next.
Keep it fresh and safe.
Stop the whole network from copying last month's winner. And when a platform changes its rules or a theme crosses a trust-and-safety line, the network hears it from you first.
What You'll Bring
A portfolio, not a résumé:
social accounts you've grown.
Your own or a client's. Send the links and tell us what the numbers did while you ran them.
Creator networks you've directed.
How many creators, what you taught them, what came out of it.
Content you made yourself.
Rough cuts, scripts, hooks, examples, not just feedback on other people's work.
Comment-to-DM and link funnels.
You've set them up, watched them break, and fixed them.
Short-form content that worked in more than one market or language.
You know which hooks travelled and which ones didn't.
Real use of AI creation tools.
You've made things with them, not just read about them.
Creative testing.
You've run hook against hook, format against format, and let the results decide.
Clear writing.
A brief a creator can follow, and a short update an executive can read.
Great communication skills in English.
Any other languages are a plus.
#LI-MS1
What we seek and value most in our candidates
Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.
Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
Picsart, Inc. is an E-Verify Employer in the US. Please click here for the E-Verify Poster in
English
or
Spanish
. For information regarding your Right To Work, please click here for
English
or
Spanish
.
For Applicants Based in California - California Job Applicant Privacy Notice
(
https://rb.gy/lqu5mv)
ABOUT US
Picsart is the world’s largest digital creation platform and a
top 20 most downloaded app
. Every month, the Picsart community creates, remixes, and shares billions of visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates, and more. Picsart is available in 30 languages for free and as a subscription on iOS, Android, Windows devices and on the Web. Headquartered in Miami, with offices around the world, Picsart is backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others.
Download
the app or visit
picsart.com
for more information.
Location: Madrid, Spain
Thousands of creators across our partner agencies post about Picsart's AI tools every week, and we're scaling that many times over. In this role, you decide what they make: the concepts, hooks, angles, scripts and briefs. You build rough examples in Picsart's own tools so creators and editors can see the idea instead of reading about it, and you run the tests that show which creative turns a viewer into someone who generates, spends credits and pays. You’ll be working across all our social platforms: TikTok, Meta, Instagram, Youtube, X, and Reddit.
You work through AI, because nobody can watch that much content by hand. You'll use it to read everything the network publishes, to draft briefs and variations for every agency and creator, and to spot winners early, then you make the call and make the example. The best agencies now publish their playbooks; your edge is running that discipline across every agency at once, with the one dataset no agency has: what happens after the click.
How success looks like for this role within a year: conversion per view rising while volume rises, and winning creative replicating across markets in days.
Please note that this is a
Full-Time Contractor (12-month contract) role.
How You'll Make an Impact
Decide what creators make.
The concepts, hooks and scripts they film each week. Agencies bring local ideas; you pick what the whole network runs.
Write briefs creators can follow.
Not documents they skim, clear direction, plus rough cuts and examples you make in Picsart's own tools, so nobody has to guess what you meant.
Test the creative.
Hook against hook, format against format, market against market. The results decide what runs next, not anyone's taste.
Get content finished.
Work directly with creators and editors to turn concepts into posts, and give feedback specific enough to act on.
Find out what converts.
Look at what thousands of videos actually did, and point the network at the audiences and use cases that bring in paying users.
Spread what wins.
When a hook works in one market, get it into every other market and language fast, and into templates users can remix themselves.
Own launch content.
Every new model and feature goes out through the creator network within days. You decide what day one looks like.
Tell product what to build.
You see what people want from AI tools before product does. Turn that into concrete asks: which presets, templates and models to build or promote next.
Keep it fresh and safe.
Stop the whole network from copying last month's winner. And when a platform changes its rules or a theme crosses a trust-and-safety line, the network hears it from you first.
What You'll Bring
A portfolio, not a résumé:
social accounts you've grown.
Your own or a client's. Send the links and tell us what the numbers did while you ran them.
Creator networks you've directed.
How many creators, what you taught them, what came out of it.
Content you made yourself.
Rough cuts, scripts, hooks, examples, not just feedback on other people's work.
Comment-to-DM and link funnels.
You've set them up, watched them break, and fixed them.
Short-form content that worked in more than one market or language.
You know which hooks travelled and which ones didn't.
Real use of AI creation tools.
You've made things with them, not just read about them.
Creative testing.
You've run hook against hook, format against format, and let the results decide.
Clear writing.
A brief a creator can follow, and a short update an executive can read.
Great communication skills in English.
Any other languages are a plus.
#LI-MS1
What we seek and value most in our candidates
Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.
Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
Picsart, Inc. is an E-Verify Employer in the US. Please click here for the E-Verify Poster in
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or
Spanish
. For information regarding your Right To Work, please click here for
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Spanish
.
For Applicants Based in California - California Job Applicant Privacy Notice
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ABOUT US
Picsart is the world’s largest digital creation platform and a
top 20 most downloaded app
. Every month, the Picsart community creates, remixes, and shares billions of visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates, and more. Picsart is available in 30 languages for free and as a subscription on iOS, Android, Windows devices and on the Web. Headquartered in Miami, with offices around the world, Picsart is backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others.
Download
the app or visit
picsart.com
for more information.
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