Location: Toronto, Ontario
Workplace: Hybrid
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
THE ADVENTURE AHEAD
As a Senior Product Engineer, you bring strong expertise in either backend or frontend engineering alongside the ability and willingness to work across the full stack. You own features end to end, working across customer facing applications, services, APIs, and integration boundaries to deliver complete product outcomes.
Your primary strength may be building cloud native backend services and event driven systems, or developing complex frontend experiences and application architecture. We do not expect equal specialization in every part of the stack. We value strong fundamentals, depth in your primary area, and the ability to contribute effectively across system boundaries.
You work closely with Product, Design, QA, and other engineers to understand customer problems, make sound technical decisions, and take solutions from idea through production and iteration.
THE DAY TO DAY
- Own features end to end Take customer and product problems from discovery and technical design through implementation, production deployment, and iteration.
- Build across the stack Work across frontend applications, APIs, backend services, and integration layers to deliver complete customer outcomes.
- Bring technical depth Contribute strong expertise in your primary discipline while developing a broader understanding of the systems and technologies around it.
- Make good technical decisions Participate in architecture discussions, evaluate tradeoffs, and shape solutions that are scalable, maintainable, and pragmatic.
- Stay close to the product Partner with Product and Design to understand customer needs and translate them into effective technical solutions.
- Drive engineering excellence Contribute to strong testing, CI/CD, observability, code quality, and technical debt practices.
- Collaborate across functions Work with Engineering, Product, Design, QA, and platform teams to break down complex problems and deliver high quality software.
- Grow the team Support other engineers through code reviews, pairing, technical discussions, and knowledge sharing.
YOUR SUPERPOWERS
- Engineering depth and breadth Four to six or more years of software engineering experience, with strong expertise in either backend or frontend engineering and practical experience across the broader stack.
- End to end ownership Experience taking features from technical design through development, deployment, and production support.
- Strong fundamentals A solid understanding of software design, APIs, application architecture, testing, and maintainable production software.
- Cloud awareness Experience with cloud environments such as AWS and familiarity with modern CI/CD and observability practices.
- Product mindset The ability to understand customer problems, navigate ambiguity, and balance technical quality with meaningful delivery.
- Collaborative communication The ability to explain technical tradeoffs and work effectively across Engineering, Product, Design, and QA.
BONUS POINTS
- Cloud and event driven systems AWS serverless technologies, asynchronous workflows, distributed systems, or event driven architecture.
- Infrastructure and delivery Infrastructure as Code using CDK, Terraform, CloudFormation, or similar tools, plus CI/CD or deployment experience.
- Frontend architecture Large frontend applications, component architecture, state management, design systems, accessibility, or performance.
- Backend breadth Node.js and TypeScript services or experience with Go, Python, PHP, or other backend technologies.
- Production observability Monitoring, tracing, structured logging, metrics, and production diagnosis.
OUR STACK
Our product teams work primarily with TypeScript across frontend and backend development. Frontend applications include Angular and modern web technologies. Backend and platform systems span Node.js, TypeScript, Go, PHP, Python, AWS, REST APIs, event driven architectures, relational and NoSQL databases, CI/CD, and modern observability tooling.
You do not need deep expertise in every technology we use. We are looking for engineers with depth in a primary discipline, strong software engineering fundamentals, and the ability to become effective quickly in unfamiliar systems.
OUR HYBRID WORK PHILOSOPHY 🤝
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
OUR TOTAL REWARDS PHILOSOPHY 🎉
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is hiring a Senior Electrical Engineer to play a key role in the electrical architecture, design, and development of next-generation power and charging systems for WHOOP wearable technology. As a member of the Hardware Engineering team, you will own critical electrical architectures, designs, and subsystems, translating product and system requirements into robust, highly integrated hardware. You will work closely with Electrical, Mechanical, Firmware, Systems, Manufacturing, Supply Chain, and Product teams to make critical design tradeoffs, solve complex technical challenges, and drive electrical systems from early development through validation and high-volume production.
RESPONSIBILITIES:
- Own electrical architectures, designs, and subsystems, translating product and system requirements into electrical specifications, component selections, schematics, and production-ready hardware
- Design highly integrated, miniaturized, low-power, mixed-signal electronics, making informed tradeoffs across performance, power, size, cost, reliability, manufacturability, and schedule
- Drive electrical designs through schematic capture, PCB layout and design review, prototype bring-up, characterization, debugging, design iteration, verification, and production readiness
- Partner closely with Electrical, Mechanical, Firmware, Systems, Manufacturing, and other engineering teams to define interfaces, resolve system-level challenges, and ensure electrical designs perform reliably within the complete product
- Evaluate new components, technologies, and design approaches to improve electrical system performance, address technical risks, and enable future product capabilities
- Support new product introduction (NPI) and high-volume manufacturing through design for manufacturability, functional testing, failure analysis, and production ramp, partnering with suppliers and contract manufacturers and traveling up to 15% domestically and internationally as needed
QUALIFICATIONS:
- Bachelor's degree in Electrical Engineering or a related technical field, or equivalent practical experience
- 5+ years of relevant electrical engineering experience, with demonstrated ownership of electrical hardware designs through development, prototyping, validation, or production
- Strong electrical engineering fundamentals across analog and digital circuit design, power architecture and management, component selection, communication interfaces, and debugging of complex electrical systems
- Demonstrated experience designing highly integrated electronics, including schematic capture, PCB design and layout review, and making architecture-, component-, and subsystem-level design tradeoffs
- Experience with ECAD tools such as Altium or equivalent
- Strong hands-on hardware development skills, including prototype bring-up, circuit characterization, debugging, and use of electrical test and measurement equipment
- Strong analytical and problem-solving skills, with the ability to independently drive ambiguous technical problems, make sound engineering decisions, and collaborate effectively across multidisciplinary teams
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-Verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $140,000 - $195,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package..
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Learn more about WHOOP https://www.whoop.com/us/en/careers/?srsltid=AfmBOopKmph9d0DLBlogZu8mx6do0dzjNS8eJlfc4PQqQtdU6F8DGKBg.
Кто требуется
Сейлз, а не «менеджер по коммуникациям». Тот, кто заходит со своей записной книжкой и живой базой в платёжке — и поднимает поток мерчантов уже на этой неделе. Кто выгрызает контакт и закрывает сделку, а не собирает конференции в резюме и ждёт, пока лид «дозреет сам».
О компании
Международный платёжный шлюз с собственным in-house решением в сфере iGaming. Поднимаем P2P и альтернативные платёжки на рынках Tier-2,3 — там, где классические банковские рельсы работают через раз.
Обязанности:
▫️ холодный и тёплый поиск мерчантов: активируешь свою базу и добираешь новых
▫️ ведёшь клиента от первого касания до запуска
▫️ выстраиваешь и оптимизируешь процессы в отделе продаж
▫️ менторишь лидогенераторов
▫️ связываешь технические команды и заказчика, доводишь интеграцию до работающего потока
Требования:
▫️ опыт в платёжных системах, агрегаторах или процессингах — и живые контакты оттуда, а не строчка в резюме
▫️ понимание специфики Tier-2,3 рынков: локальные методы оплаты, нестандартные платёжные схемы, альтернативная инфраструктура
▫️ понимание интернет-платежей: эквайринг, выплаты, альтернативные методы
▫️ тёплая база мерчантов и партнёров, которую можно активировать сразу
▫️ английский B2+, русский
▫️ будет плюсом: опыт по Индии, Африке, Tier-3, high-risk сегменту
Условия:
▫️ фикс выше рынка + бонусы, привязанные к валюте (обсуждаем индивидуально с каждым кандидатом)
▫️ полная удалёнка с гибким графиком
▫️ оплачиваемые командировки в тёплые страны на конференции
Компания NovaLab Tech, обладающая более чем десятилетним опытом в сфере разработки программного обеспечения, приглашает на должность Senior Python Developer. Работа предполагает удалённый формат и частичную занятость. Основные задачи и требования к кандидату включают высокий уровень владения Python и опыт разработки, соответствующий позиции старшего разработчика.
Компания Pion, международная платформа в области маркетинга и технологий, ищет старшего менеджера по продукту для удалённой работы. В обязанности входит управление продуктом, направленное на привлечение, проверку и удержание целевых групп потребителей для брендов. Кандидат должен обладать опытом в продукт-менеджменте, уметь работать с маркетинговыми технологиями и иметь навыки взаимодействия с международной командой.
Wisebits Group — крупный международный IT-холдинг, который разрабатывает и поддерживает масштабные высоконагруженные веб- и мобильные продукты в сфере развлечений и потокового видео.
Вакансия: Senior Fullstack Developer (JS/Node.js).
Условия:
— Зарплата от 4000 до 5000 евро в месяц.
— Удалённая работа (вне РФ/РБ).
— Помощь с переездом.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview:
We are seeking a Senior Director to lead our Enterprise Reporting and Analytics Engineering organization, a team of analytics engineers, report developers, visualization specialists, and people leaders. This organization focuses on the last mile of the enterprise data supply chain: the semantic models, curated data products, metric definitions, and consumption experiences that turn engineered data into decisions.
This is not a traditional reporting leadership role; the classic notion of “reporting” in the form of a myriad of dashboards and filters is racing towards obsolescence. But the need for data and insights, and the need to deliver it in a way that is digestible and actionable, is timeless. Yes, governed dashboards and trusted reporting remain the foundation, and this leader must be excellent at that foundation. But the mandate is to move the organization decisively beyond static reporting toward a proactive, intelligent analytics capability: partnering with Data Science to productize and visualize their models, enabling generative AI and LLM-based access to our data, building exception-based systems that alert users when outcomes deviate from expectation in a statistically meaningful way, and designing agents that monitor data continuously and deliver insight without being asked.
Analytics engineering shares much of its DNA with data engineering — modeling, transformation, testing, version control, CI/CD, performance and cost discipline — but is oriented toward business enablement rather than platform and pipeline. Success in this role therefore depends as much on partnership as on technical depth. This leader will work shoulder to shoulder with Data Engineering on the boundary between platform and consumption, with Product Management on roadmap and requirements, with Data Science on advanced analytic products, and with Analytics Operations on a disciplined intake and prioritization process that makes the best possible use of finite capacity.
The ideal candidate has spent years building the traditional foundations — governance, metadata, lineage, dimensional modeling, engaging with enterprise BI platforms— and is now looking to apply that rigor to a fundamentally different generation of analytic products in new and innovative ways.
What you'll be doing:
Organizational Leadership
Lead, coach, and develop an organization of approximately 30 people, including managing through frontline managers; own hiring, role clarity, career pathing, performance management, and succession planning.
Define a multi-year vision and roadmap for enterprise reporting and analytics engineering, and translate it into quarterly outcomes the team and its partners can measure. Partner closely with Product Management to jointly shape the multi-year enterprise end-to-end data strategy.
Own the organization's budget, vendor relationships, and contractor or offshore capacity.
Establish and sustain an engineering culture within an analytics function: peer review, automated testing, documentation standards, source control, CI/CD, etc.
Analytics Engineering and Data Architecture
Drive maturity of the last-mile architecture in partnership with Data Engineering: curated marts, semantic layers, reusable data products, and certified datasets that serve reporting, ai enablement, data science, and downstream applications.
Define and enforce dimensional modeling standards, transformation frameworks, and modular, tested, version-controlled analytics code.
Own the enterprise metric layer so that key business measures carry a single, governed definition regardless of where they are consumed.
Partner with Data Engineering to define clear contracts and handoffs between pipeline and platform work and last-mile modeling, including shared tooling, standards, and escalation paths.
Manage query performance, warehouse consumption, and platform cost as first-class engineering concerns.
Data Governance, Metadata, and Lineage
Own cataloging, business glossary, data certification, and stewardship workflows, leveraging tools such as Atlan as the primary metadata platform.
Maintain column-level lineage across the analytics estate to support impact analysis, change management, audit, and root-cause investigation.
Leverage data access provisioning and entitlement models, including row- and column-level security, in partnership with Security, Privacy, and Compliance.
Collaborate with Data Engineering to drive data quality monitoring, freshness and availability SLAs, observability, and incident response for analytic assets.
Enterprise Reporting and Data Visualization
Drive analytics engagement by leveraging enterprise visualization and provisioning platforms, including Domo and Tableau, in partnership with Data Engineering. Ensure best practices are followed in data architecture, governance, adoption, performance, and total cost management.
Set visualization and information design standards that make reports readable, consistent, accessible, and decision-oriented.
Rationalize the existing reporting portfolio: retire redundant and unused assets, consolidate overlapping content, drive down tech debt and drive consumption toward certified sources.
Build a durable self-service capability through training, templates, community, office hours, and clear guardrails on what belongs in self-service versus centrally managed content.
Advanced, Proactive, and AI-Enabled Analytics
Partner with Data Science to productize their work: build the visualization, interaction, monitoring, and feedback loops that turn models and research into products the business actually uses.
Partner with Product Management and Data Engineering to enable generative AI and LLM access to enterprise data. This includes preparing the semantic and metadata foundation that makes data legible to models, delivering conversational analytics, text-to-SQL, and retrieval-augmented experiences on governed sources, and establishing guardrails, evaluation, and accuracy monitoring so that answers can be trusted.
Build exception-based analytics that detect when an outcome deviates from its expected value in a statistically significant way, using seasonality-aware baselines, forecast residuals, control limits, and anomaly detection rather than static thresholds.
Route those exceptions to accountable owners with context, likely drivers, and a recommended next action; actively tune sensitivity and volume to prevent alert fatigue and preserve signal.
Design and deploy analytic agents that proactively monitor data, investigate variances, assemble narrative explanations, and deliver insight into the tools where people already work.
Shift the organization's consumption model from pull to push: the measure of success is not how many people opened a dashboard, but whether the right person was told the right thing at the right time.
Cross-Functional Partnership, Intake, and Prioritization
Operate as a true partner to Product Management: contribute to roadmap, requirements, user research, and release planning, and run analytics with a product mindset covering personas, adoption metrics, and asset lifecycle management.
Partner with Analytics Operations to run a transparent intake, triage, sizing, and prioritization process, with published capacity, explicit tradeoffs, and reliable delivery commitments.
Make capacity constraints visible to stakeholders and executives, drive reuse over one-off builds, and decline or defer work with evidence rather than friction.
Serve as a senior, executive-facing partner to business functions, translating ambiguous business questions into well-scoped analytic solutions.
What we're looking for:
Bachelor's degree in Computer Science, Information Systems, Engineering, Statistics, Mathematics, Economics, or a related quantitative field; equivalent professional experience will be considered.
15+ years of progressive experience in data, analytics, or business intelligence, including 8+ years leading teams and 4+ years managing managers.
Demonstrated experience leading an organization of 25 or more people in a large, matrixed enterprise.
Strong hands-on foundation in SQL, dimensional modeling, and ELT/ETL design, with production experience on a modern cloud data warehouse or lakehouse (for example Snowflake, Databricks, BigQuery, Redshift, or Synapse) and a transformation framework such as dbt.
Experience applying software engineering practices to analytics work, including Git-based workflows, automated testing, and CI/CD.
Enterprise-scale leveraging of BI and data visualization platforms such as Domo, Tableau, Power BI, or Looker, including governance, provisioning, adoption, and cost management.
Demonstrated ability to participate in driving data governance program covering catalog, lineage, glossary, stewardship, quality, and access, using platforms such as Atlan, Collibra, Alation, or Informatica.
Proven track record of delivering jointly with Data Engineering and Product Management, with clear ownership boundaries and shared accountability.
Direct experience partnering with Data Science, including operationalizing, visualizing, and monitoring model output for business consumption.
Working command of the statistical concepts underlying exception detection, including hypothesis testing, confidence intervals, variance and control limits, seasonality, and forecasting.
Experience running a formal intake, prioritization, and capacity planning process for a shared services or platform organization.
Excellent executive communication and influence skills, with the ability to operate effectively amid ambiguity and competing priorities.
Experience managing budget, vendor contracts, and platform licensing.
Preferred Skills:
Master's degree or MBA in a related field.
Production experience delivering LLM-based analytics: retrieval-augmented generation over governed data, text-to-SQL or conversational BI, semantic layers designed for model consumption, and prompt, evaluation, and cost monitoring frameworks.
Experience designing agentic workflows and orchestration for monitoring, investigation, and notification use cases.
Hands-on experience with Atlan, Domo, and Tableau specifically.
Proficiency in Python or R for prototyping, and familiarity with common statistical and ML libraries and MLOps concepts.
Experience deploying anomaly detection at scale, including alert routing, suppression, and fatigue management.
Familiarity with data product and data mesh operating models, domain-aligned ownership, and data contracts.
Experience operating in an Agile or product operating model at scale, including portfolio, OKR, and roadmap management. Deep experience with the “Silicon Valley” school of Product Management, as exemplified by the “Marty Kagan”-style academic approach a significant plus.
Experience leading global or matrixed teams, including offshore or vendor-partnered delivery models.
Track record leading a major platform migration, consolidation, or reporting rationalization effort.
Demonstrated success attracting, developing, and retaining senior technical talent in a competitive market.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
EXNESS is a leading trading broker with over 2,000 people across 13 countries, serving more than a million clients globally.
On-site (Limassol, Cyprus).
Location: Remote - Australia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Senior Manager, Customer Success.
About the job
At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale.
The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion.
As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ.
This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges.
Responsibilities
In this role, you’ll:
Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.
Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.
Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.
Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.
Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes.
Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
People Leadership:
3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams.
Customer Success Experience:
8+ years of total Customer Success Management or Account Management experience within complex enterprise environments.
Enterprise Portfolio Management:
Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.
Regional APJ Execution:
Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).
Strategic Acumen:
Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.
Leadership Competencies:
Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.
Desired:
Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies.
Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems.
Location
This role will be remote, and based in Australia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Задачи:
— Прокачивать социальные сети клиники: строить и запускать SMM-стратегию.
— Создавать контент: писать сценарии и тексты, собирать фото.
— Вести аккаунты в Telegram и других площадках.
— Анализировать эффективность контента и готовить понятные отчёты.
— Общаться с аудиторией: отвечать на комментарии и работать с возражениями.
— Превращать подписчиков в гостей клиники.
— Следить за трендами, тестировать новые форматы и внедрять те, которые дают результат.
Требования:
— Понимание процесса запуска производства контента с нуля.
— Навыки управления контент-командой.
— Опыт работы с сегментом с длинным циклом принятия решения и высоким чеком.
— Умение связывать контент с прибылью, реальными клиентами и заявками.
— Опыт работы с социальными сетями от 3 лет.
— Опыт работы с воронками, переходами, привлечением и удержанием трафика.
— Креативное мышление.
— Умение оценивать результат не только по охватам, но и по реальным клиентам и заявкам.
— Опыт работы в медицине или стоматологии будет большим преимуществом.
Условия:
— Офис, Москва, график 5/2, фулл-тайм.
— Зарплата от 150 000 ₽ на руки.
О компании: IMSHOP.IO - крупнейший разработчик мобильных приложений для ритейла и е-кома. Наши клиенты - это средний и крупный бизнес: Askona, GWM, Ароматный Мир, re:Store, AllTime, ECCO, Quiksilver, LEGO, Benetton и еще более 170 кейсов. В связи с а...
Требования:
— Гражданство и локация РФ
— Уверенный опыт промышленной разработки на платформе 1С
— Хорошее знание стандартов разработки 1С и готовность писать код с учетом обязательного code review и автоматизированного контроля качества
— Опыт разработки и проектирования интеграций
— Понимание принципов построения API, интеграционных контрактов и обмена сообщениями
— Опыт работы с 1С:EDT и Git либо готовность быстро освоить эти инструменты
— Опыт использования ИИ-инструментов в разработке либо готовность быстро освоить такие подходы
— Способность самостоятельно разбираться в требованиях и выполнять часть аналитической работы
— Практический опыт работы с 1С:Управление холдингом и знание основных механизмов конфигурации
— Опыт работы с другими финансовыми конфигурациями 1С: ERP, ERP.УХ, БИТ.ФИНАНС
— Опыт работы с 1С:Шина
Обязанности:
— Разработка и развитие решений на платформе 1С
— Проектирование и реализация интеграций с внешними системами
— Анализ и декомпозиция требований, участие в выборе технических решений
— Работа с конфигурацией 1С:Управление холдингом
— Разработка в соответствии с принятыми стандартами и архитектурными принципами
— Работа в современном командном процессе разработки с использованием 1С:EDT и Git, code review, статического анализа и Sonar
— Использование ИИ-инструментов в разработке: генерация и анализ кода, рефакторинг, тестирование, документирование и другие сценарии AI-assisted development
— При необходимости — выполнение части задач аналитика: уточнение требований, описание взаимодействий и согласование решений со смежными командами
Условия:
— Full-time, 5/2
— Вилка до 210к рублей на руки