Вакансии

Responsibilities: — Review and follow up on inbound requests from outreach campaigns. — Use deep prospecting techniques to engage patients personally. — Make 150 to 200 outbound calls daily using an auto-dialer. — Talk to 80 to 100 patients and book about 19 appointments daily. — Build trust with patients and caregivers to encourage appointment scheduling. — Educate patients on the importance and benefits of receiving in-home services. — Develop a strong understanding of partner care models to answer patient questions. — Collaborate with representatives and healthcare professionals for seamless patient experience. — Escalate questions and concerns to other teams as needed. — Perform other duties and projects as assigned. Requirements: — Minimum 2 years outbound call center experience, including 1 year in healthcare. — Proficiency with electronic health record (EHR) systems and healthcare software. — Excellent written and verbal communication skills. — Experience managing multiple communication channels (phone, email, chat). — Preferred experience with Zendesk and Five9. — Flexibility, humility, sense of humor, strong communication skills. — Ability to solve problems creatively and work in a fast-paced environment. — Highly organized and process-oriented. — Experience in on-demand service or healthcare environment. Benefits: — Medical, dental, and vision insurance. — 401(k) plan with company match. — Flexible paid time off. — Generous parental leave (16 weeks for birthing parent, 8 weeks for non-birthing parent). — $10,000 lifetime maximum for infertility/fertility treatment. Application instructions: All legitimate job postings require application through the official Sprinter Health Careers website. Communications will only come from @sprinterhealth.com email addresses. Applicants should mention the word GAINFUL when applying to confirm they have read the job post completely.

Задачи: — Анализировать текущие бизнес-процессы, выявлять проблемные зоны и возможности для автоматизации. — Собирать, структурировать и согласовывать бизнес-требования от заказчиков. — Подготавливать бизнес-требования, функциональные требования, технические задания, пользовательские истории, сценарии использования, описывать бизнес-правила, алгоритмы, справочники, роли пользователей и требования к интеграциям. — Участвовать в разработке решений для достижения целевых бизнес-показателей и генерации новых идей. — Взаимодействовать с бизнес-заказчиками, продуктовыми командами, разработчиками, архитекторами и тестировщиками. — Участвовать в декомпозиции задач, уточнять требования в ходе реализации. — Участвовать в подготовке тестовых сценариев, критериев приемки и проведении пользовательского приемочного тестирования. — Анализировать дефекты и отклонения. — Проводить анализ данных для оценки эффективности процессов и внедрённых изменений. — Готовить аналитические отчёты, презентации и рекомендации. — Вести проектную и процессную документацию. — Планировать выполнение собственных задач и отчитываться о результатах перед руководителем. — Формализовать семантику бизнес-логов, вести глоссарий терминов для LLM, документацию по чат-боту для рискового контура. — Составлять каталог типовых запросов и эталонных сценариев взаимодействия с ботом. — Верифицировать работу ИИ. — Участвовать в проектировании бизнес-логики и требований к логированию. — Взаимодействовать с портфельными менеджерами, аналитиками, разработчиками СПР, архитекторами и AI-инженерами. — Исследовать новые сценарии применения LLM для автоматизации рутинных задач. — Участвовать в построении и оптимизации бизнес-процессов поточного кредитования МСБ. — Осуществлять сопровождение продукта, помогать с подключением и настройкой чат-бота. Требования: — Понимание рисковых и бизнес процессов кредитования. — Навыки программирования на Python; знание дополнительного языка высокого уровня (Ruby, Java, JavaScript, C#, C++) будет плюсом. — Понимание структуры XML/JSON сообщений. — Уверенное владение SQL. — Базовое понимание принципов работы LLM и опыт практического применения. — Умение переводить бизнес-правила на язык алгоритмов. — Продвинутый уровень владения Microsoft Office: MS Excel (средний уровень VBA), Microsoft Word, Microsoft PowerPoint, Microsoft Project. Условия: — Гибридный формат работы: 3 дня в неделю из офиса. — Белая заработная плата с оформлением согласно Трудовому кодексу РФ. — Плавный старт с 3 месяцами погружения под присмотром HR. — Поддержка в виде IT-отсрочки и консультаций HR/юристов. — Прозрачные процессы и открытая коммуникация. — Работа на лучшем оборудовании без логирования времени, с фокусом на доверии и результате. — Медицинское страхование (ДМС) за счет компании. — Индивидуальный план обучения, посещение конференций и митапов, поддержка карьерного развития. — Возможность выступать на конференциях, митапах, публикация статей. — Ежеквартальное обновление корпоративных скидок. — Организация оффлайн и онлайн вечеринок, предоставление мерча, проведение конкурсов и челленджей.

Location: Egypt The Technical Support Engineer - L1 will be part of the Level 1 team in Cincom's new 24/7 Support function, based in Cairo, and the first point of contact for Cincom customers experiencing technical issues with their enterprise software products, including CPQ, Eloquence and Cincom Smalltalk. The role focuses on receiving and managing customer cases, performing initial technical investigations, following established troubleshooting procedures, and ensuring timely escalation to the appropriate product specialists when deeper investigation is required. This is an opportunity for a recent graduate or early-career engineer with strong technical fundamentals, analytical thinking and a customer-oriented mindset to develop expertise in enterprise software support. The role operates within a 24x7x365 support organisation and requires flexibility to work rotating shifts, including nights, weekends and public holidays. KEY RESPONSIBILITIES Case Management Act as the first point of contact for customers reporting technical issues with Cincom products. Register, categorise, prioritise and manage incoming support cases in Zoho Desk in accordance with established procedures, severity definitions and service levels. Investigation & Troubleshooting Perform initial technical investigation and troubleshooting to identify the nature and potential source of reported issues. Follow documented troubleshooting procedures, knowledge articles, known-issue playbooks and Cincom's AI-assisted knowledge tools to resolve supported L1 cases. Collect and analyse relevant technical information, including error messages, logs, timestamps, system details and troubleshooting results. Identify whether reported issues may relate to application behaviour, operating systems, databases, infrastructure or network connectivity. Escalation & Customer Communication Recognise issues requiring deeper technical investigation and escalate them to Level 2 support, Hosted Services or the product engineering teams (Level 3) with complete technical findings. Recognise any report of a possible security vulnerability or active exploitation and route it immediately through the security escalation process, as these carry strict regulatory reporting deadlines. Maintain end-to-end ownership of customer-facing cases, ensuring regular updates, appropriate follow-up and clear communication until resolution. Participate in customer calls and communicate technical information clearly to both technical and non-technical audiences. Maintain accurate and consistent case documentation, including investigation steps, findings, actions taken and escalation details. Collaborate with L2 engineers, Hosted Services and Product Engineering teams to facilitate effective case resolution. Knowledge & Continuous Improvement Contribute to the development and maintenance of the technical knowledge base, troubleshooting guides and self-service content. Identify recurring issues and knowledge gaps and share observations with senior engineers to support continuous service improvement. Develop technical knowledge across Cincom's product portfolio, gradually building deeper expertise in assigned products and support areas. Security & Data Protection Handle customer data, logs and system access in line with Cincom's information security, data protection (including GDPR) and customer confidentiality requirements. Follow the controls that support Cincom's ISO 27001 and SOC 2 programmes, including access management and evidence of how cases are handled. Requirements WHAT WE'RE LOOKING FOR Essential Bachelor’s degree in computer science, Computer Engineering, Information Systems or a related technical discipline. 0–2 years of relevant experience; fresh graduates are encouraged to apply. Strong technical fundamentals in operating systems, networking and application technologies. Good analytical and troubleshooting skills, with the ability to investigate problems logically and systematically. Ability to understand technical information, identify relevant symptoms and determine appropriate next steps. Strong written and verbal communication skills in English. Good organisational skills and the ability to manage multiple cases while maintaining appropriate priorities and follow-up. Ability to work effectively within a team and collaborate with different technical functions. Customer-oriented mindset, ownership, attention to detail and willingness to learn. Able to work rotating shifts, including nights, weekends and public holidays, in a 24x7x365 support environment. Technical Foundations The following technical foundations are essential at foundation level. Product-specific skills are taught on the job. 1. Linux / Unix Fundamentals Basic command-line proficiency, understanding of file systems, permissions, processes, services and system logs. 2. Networking Fundamentals Understanding of TCP/IP, IP addressing, DNS, DHCP, ports, routing and connectivity troubleshooting tools. 3. Windows Operating Systems Basic knowledge of Windows operating systems, services, Event Viewer, Windows Server and Active Directory. 4. Application & Database Fundamentals Understanding of client-server architecture, application troubleshooting, log analysis, database fundamentals, basic SQL, HTTP/HTTPS and REST APIs. Desirable The following skills and experience are desirable: Basic programming or scripting knowledge, preferably Python or PowerShell. Familiarity with JSON, APIs and application integration concepts. Exposure to database technologies such as SQL Server, MySQL or MongoDB. Familiarity with virtualisation and cloud computing fundamentals. Academic projects or internships involving software applications, databases, operating systems or infrastructure. Previous exposure to enterprise software or technical support environments. Linux certifications such as Linux Essentials, RHCSA or equivalent. Networking certifications such as CCNA or equivalent. Microsoft technical certifications. Basic programming or database certifications. Additional language skills, particularly French, German or Italian. PRODUCT KNOWLEDGE Previous knowledge of Cincom products is not required. However, the successful candidate will be expected to develop familiarity with the company's enterprise software portfolio, starting with the products in scope for Level 1, during onboarding and technical enablement. HOW SUCCESS IS MEASURED First 90 days Product and process onboarding completed for the products in scope, with knowledge checks passed. Handling Level 1 cases independently on the shift rota. Case records consistently meet the documentation standard in quality checks. Ongoing First response and update times within the agreed service levels. Share of cases resolved at Level 1 against the team target. Escalations reach Level 2 or Level 3 with complete information first time. Customer satisfaction scores on closed cases. Regular, useful contributions to the knowledge base.

Location: India ubject Matter Expert - Infrastructure as Code & DevOps Automation Position Summary We seek an experienced IT Automation Specialist to lead infrastructure automation initiatives across our enterprise environment. As a subject matter expert, you will design, implement, and maintain scalable automation solutions using industry-leading tools including Terraform, OpenTofu, Ansible, AWX/Tower, and advanced DevOps platforms. This role combines hands-on technical expertise with strategic thinking to drive infrastructure modernization and operational efficiency. Key Responsibilities Design and implement Infrastructure as Code (IaC) solutions using Terraform and OpenTofu for cloud and on-premises infrastructure provisioning Develop and maintain Ansible playbooks and roles for configuration management, application deployment, and system patching across heterogeneous environments Architect and optimize Ansible Tower/AWX implementations for enterprise-scale automation, including RBAC, credential management, and workflow orchestration Lead adoption of agentic AI capabilities to automate decision-making processes and reduce manual operational overhead Establish the best automation practices, standards, and frameworks; conduct code reviews for infrastructure automation projects Troubleshoot and resolve complex automation issues; provide technical documentation for knowledge transfer to other teams Integrate automation solutions with CI/CD pipelines, monitoring systems, and ticketing platforms Document technical architecture, runbooks, and operational procedures for all automation systems Evaluate and recommend new automation tools and technologies that improve efficiency and reduce operational risk Collaborate with cross-functional teams (Cloud, Infrastructure, Security) to embed automation across IT operations Requirements Required Qualifications 5+ years of IT infrastructure and systems administration experience Expert-level proficiency with Terraform and/or OpenTofu; demonstrated ability to manage complex infrastructure states Advanced expertise in Ansible; proven experience in designing and maintaining Ansible Tower or AWX in production environments Strong Python programming skills; ability to write custom modules, plugins, and automation scripts Deep understanding of DevOps principles, CI/CD pipelines, and infrastructure-as-code best practices Experience with public cloud platforms (Azure, GCP) and hybrid/on-premises infrastructure Knowledge of version control systems (Git) and collaborative development workflows Strong troubleshooting and problem-solving abilities with demonstrated experience resolving production incidents Excellent communication skills; ability to translate complex technical concepts for non-technical stakeholders Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience Preferred Qualifications Hands-on experience implementing and managing agentic AI solutions for IT operations automation Experience with advanced Ansible Tower features (workflows, dynamic inventory, LDAP/SAML integration) Familiarity with configuration management databases (CMDB) and ServiceNow integrations Knowledge of GitOps methodologies and tools (ArgoCD, Flux) Certifications such as HashiCorp Certified Terraform Associate, Ansible Specialist, or equivalent cloud/infrastructure certifications Open-source project contributions or demonstrated thought leadership in the infrastructure automation community Technical Skills Matrix IaC: Terraform, OpenTofu, CloudFormation | Expert Config Management: Ansible, Ansible Tower, AWX | Expert Agentic AI: LLM orchestration, AI-driven automation, prompt engineering | Intermediate+ Languages: Python, Bash, Go, HCL, PowerShell | Advanced Cloud: AWS, Azure, GCP, hybrid infrastructure | Advanced Languages: Python, Bash, Go, HCL, PowerShell | Advanced Why This Role Matters Automation is at the heart of our IT modernization strategy. In this role, you'll drive repeatability, reduce manual toil, and enable self-service capabilities across our infrastructure. You'll work with cutting-edge technologies including emerging agentic AI solutions, and your expertise will directly impact how efficiently we deliver infrastructure services to our clients. Equal Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive, supportive workplace free from discrimination. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected

Location: Brazil; Argentina; Colombia; Mexico; Chile; Costa Rica Subject Matter Expert - Infrastructure as Code & DevOps Automation Position Summary We seek an experienced IT Automation Specialist to lead infrastructure automation initiatives across our enterprise environment. As a subject matter expert, you will design, implement, and maintain scalable automation solutions using industry-leading tools including Terraform, OpenTofu, Ansible, AWX/Tower, and advanced DevOps platforms. This role combines hands-on technical expertise with strategic thinking to drive infrastructure modernization and operational efficiency. Key Responsibilities Design and implement Infrastructure as Code (IaC) solutions using Terraform and OpenTofu for cloud and on-premises infrastructure provisioning Develop and maintain Ansible playbooks and roles for configuration management, application deployment, and system patching across heterogeneous environments Architect and optimize Ansible Tower/AWX implementations for enterprise-scale automation, including RBAC, credential management, and workflow orchestration Lead adoption of agentic AI capabilities to automate decision-making processes and reduce manual operational overhead Establish the best automation practices, standards, and frameworks; conduct code reviews for infrastructure automation projects Troubleshoot and resolve complex automation issues; provide technical documentation for knowledge transfer to other teams Integrate automation solutions with CI/CD pipelines, monitoring systems, and ticketing platforms Document technical architecture, runbooks, and operational procedures for all automation systems Evaluate and recommend new automation tools and technologies that improve efficiency and reduce operational risk Collaborate with cross-functional teams (Cloud, Infrastructure, Security) to embed automation across IT operations Requirements Required Qualifications 5+ years of IT infrastructure and systems administration experience Expert-level proficiency with Terraform and/or OpenTofu; demonstrated ability to manage complex infrastructure states Advanced expertise in Ansible; proven experience in designing and maintaining Ansible Tower or AWX in production environments Strong Python programming skills; ability to write custom modules, plugins, and automation scripts Deep understanding of DevOps principles, CI/CD pipelines, and infrastructure-as-code best practices Experience with public cloud platforms (Azure, GCP) and hybrid/on-premises infrastructure Knowledge of version control systems (Git) and collaborative development workflows Strong troubleshooting and problem-solving abilities with demonstrated experience resolving production incidents Excellent communication skills; ability to translate complex technical concepts for non-technical stakeholders Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience Preferred Qualifications Hands-on experience implementing and managing agentic AI solutions for IT operations automation Experience with advanced Ansible Tower features (workflows, dynamic inventory, LDAP/SAML integration) Familiarity with configuration management databases (CMDB) and ServiceNow integrations Knowledge of GitOps methodologies and tools (ArgoCD, Flux) Certifications such as HashiCorp Certified Terraform Associate, Ansible Specialist, or equivalent cloud/infrastructure certifications Open-source project contributions or demonstrated thought leadership in the infrastructure automation community Technical Skills Matrix IaC: Terraform, OpenTofu, CloudFormation | Expert Config Management: Ansible, Ansible Tower, AWX | Expert Agentic AI: LLM orchestration, AI-driven automation, prompt engineering | Intermediate+ Languages: Python, Bash, Go, HCL, PowerShell | Advanced Cloud: AWS, Azure, GCP, hybrid infrastructure | Advanced Languages: Python, Bash, Go, HCL, PowerShell | Advanced Why This Role Matters Automation is at the heart of our IT modernization strategy. In this role, you'll drive repeatability, reduce manual toil, and enable self-service capabilities across our infrastructure. You'll work with cutting-edge technologies including emerging agentic AI solutions, and your expertise will directly impact how efficiently we deliver infrastructure services to our clients. Equal Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive, supportive workplace free from discrimination. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected

Location: São Paulo, Brazil; Santiago, Chile; Bogotá, Colombia New opportunities in Latin America! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We invite a Senior Data Engineer to join our team and contribute to a high-impact project for a strategic client in the Point of Sale (POS) domain. The project focuses on connecting data from POS systems with the data platform of a well-known hotel chain, including database integrations and reporting. In this role, you’ll work with AWS services and data pipelines, help build reliable integration solutions, and collaborate closely with the engineering team to support successful delivery. 🟩 What's in it for you: Contribute to an interesting integration project at the intersection of the POS and hospitality industries Apply your expertise in AWS and Python to build reliable data integration solutions ✅ Is that you? 5+ years of experience in Data Engineering Hands-on experience with AWS services and AWS data products Experience designing, developing, and maintaining data pipelines in AWS Hands-on experience with data integration, transformation, and processing Strong proficiency in Python Strong SQL skills for data transformation and analysis Strong problem-solving, analytical, and troubleshooting skills Strong communication skills and ability to discuss technical matters with clients Adaptability and effective time management skills Upper-Intermediate+ English level Desirable: Experience with Snowflake, particularly Snowflake data apps Familiarity with GCP services Knowledge of JavaScript and frontend development Experience with Java or Scala Experience in the POS domain 🧩 Key responsibilities and your contribution In this role, you'll help connect data across systems and build solutions that support the client's integration needs. Develop and maintain data pipelines to support data integration between POS systems and data platform Work with AWS services and data products to build and support data integration solutions Use Python and SQL to support data processing and transformation Work on database integrations and reporting solutions Collaborate with the Tech Lead and other engineers to implement and deliver data solutions Communicate with client stakeholders on technical matters as needed Our next steps: ✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Signing the Contract Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: Kyiv, Ukraine We are looking for a Junior System Administrator to support workplace IT operations, user requests, and core infrastructure maintenance in the IT Services team. The candidate must be based in Kyiv. The IT Services project focuses on reliable day to day support for workplace technology, office infrastructure, and user access management. You will help maintain stable operations across workstations, servers, and network equipment while contributing to secure and well documented IT processes. Provide technical assistance, incident resolution, and request fulfillment for local and remote users Handle device deployment, OS imaging, enrollment, peripheral setup, and secure hardware decommissioning Oversee user account provisioning, role based access, and Active Directory and identity system maintenance Monitor, update, and maintain office servers, workstations, and local network equipment Conduct routine system health checks, software deployments, security patching, and post incident root cause analysis Maintain up to date IT documentation, inventory records, and adherence to corporate security policies 1 plus years of experience supporting an IT workstation fleet of 20 plus devices including hardware diagnostics and repair Strong troubleshooting skills across Windows OS Basic knowledge of macOS and Linux Experience administering Windows Server 2019, 2022, or 2025 Experience with Active Directory and GPO Solid grasp of networking fundamentals including TCP IP, DNS, DHCP, VLAN, VPN, and NAT Pre Intermediate English for written documentation and basic workplace communication Hands on experience with VMware ESXi, Hyper V, or Proxmox Familiarity with PowerShell for routine administrative tasks and system automation Experience configuring Windows File Server Resource Manager, quotas, NTFS permissions, and share level access control Exposure to Zabbix, Grafana, or ELK and Elastic Stack Intermediate English or higher for cross team collaboration with international colleagues

Location: Almaty, Kazakhstan; Astana, Kazakhstan; Dnipro, Ukraine; Kharkiv, Ukraine; Kyiv, Ukraine; Lviv, Ukraine; Odesa, Ukraine; Remote.KZ, Kazakhstan We are looking for a motivated Information Security Specialist Intern to support the InfoSec team with vulnerability management, risk assessments, compliance tasks, and security assurance activities while building practical cybersecurity experience. This project gives you hands on exposure to core cybersecurity practices in a professional InfoSec team. You will contribute to vulnerability management, compliance support, and risk assessment activities while learning from experienced security specialists. Support vulnerability management activities by reviewing scan results and tracking remediation Follow up with system owners on remediation progress Help prepare responses to client and vendor security questionnaires Assist with risk assessments of tools vendors and internal processes Help maintain security documentation including policies guidelines checklists and audit evidence Support compliance activities such as SOC 2 by collecting and organizing audit evidence Monitor security advisories and CVEs and help assess their relevance to the environment Understanding of cybersecurity concepts including the CIA triad vulnerabilities threats risk and access control Familiarity with networking operating systems and web application basics Interest in security frameworks and standards including ISO 27001 SOC 2 NIST and OWASP Good written and spoken English Hands on experience with vulnerability scanners including Nessus OpenVAS or Qualys Knowledge of CVSS and vulnerability prioritization Basic scripting skills in Python PowerShell or Bash Cloud basics in AWS Azure or GCP Security certifications or courses such as Security+ CEH or similar

Location: Belgrade, Serbia; Krakow, Poland; Lodz, Poland; Lublin, Poland; Remote.PL, Poland; Warsaw, Poland; Wroclaw, Poland We are looking for a Full Stack Developer with strong experience in Java and React to contribute to the development of an enterprise reporting and analytics platform. You will work on a mature product used by a large global customer base, helping deliver new functionality, improve performance, troubleshoot complex issues, and maintain high quality standards across the application stack. The project focuses on building enterprise grade solutions that provide advanced reporting, data visualization, and analytics capabilities integrated with widely used collaboration and work management platforms. The product serves a large global user base and continues to evolve with new features aimed at improving productivity, decision making, and user experience. Develop and maintain backend functionality using Java, Spring, and REST APIs Enhance and support frontend applications built with React and TypeScript Work with relational databases to implement features, troubleshoot data issues, and optimize query performance Investigate and resolve complex production issues by identifying root causes and implementing long term solutions Collaborate with product, support, and engineering teams to deliver new functionality and product improvements Maintain and extend existing framework based codebases while ensuring stability, performance, and maintainability Create and maintain automated tests to support product quality and reliability Participate in code reviews and contribute to engineering best practices Support CI/CD processes and contribute to code quality and security initiatives Prepare and maintain technical documentation related to features and system behavior 3+ years of relevant full stack work experience Solid backend experience with Java and the Spring ecosystem, including dependency injection and REST controllers; comfortable reading and safely modifying an existing framework based codebase rather than working only on greenfield projects Good command of relational databases and SQL, with the ability to troubleshoot data correctness and query performance issues; experience with multiple database vendors such as PostgreSQL, MySQL, Oracle, and Microsoft SQL Server is a plus Practical experience maintaining production UIs with React (Hooks and component composition) and TypeScript in a strongly typed codebase Familiarity with state management solutions such as Redux, Redux Toolkit, MobX, or similar technologies and modern frontend build tools such as Vite or Webpack Good understanding of object oriented programming principles, common design patterns, and automated testing Highly analytical, with a genuine passion for debugging. Reproducing difficult to replicate issues and identifying their root causes is a core part of this role A strong sense of ownership, with the ability to work autonomously, take on unfamiliar areas, manage support tickets, and drive issues through to resolution Good communication skills in English (B2 Upper Intermediate or higher). You will work with international colleagues and handle customer and support requests both in writing and during meetings Experience developing or maintaining Atlassian Data Center applications (P2 Plugins, Atlassian Plugin SDK, Spring Scanner, Marketplace applications), or a strong willingness to learn the platform Recent experience with Kotlin Experience supporting a customer facing product and working directly with customer and support requests Familiarity with BI and analytics tools or the OData protocol Experience with performance profiling and optimization of large datasets Awareness of secure coding practices, including input validation, injection prevention, SSRF mitigation, dependency management, and CVE remediation Awareness of Atlassian Cloud and cloud migration paths, for example JCMA, for Data Center applications

Location: Belgrade, Serbia; Cluj-Napoca, Romania; Dnipro, Ukraine; Kharkiv, Ukraine; Krakow, Poland; Kyiv, Ukraine; Larnaca, Cyprus; Lodz, Poland; Lublin, Poland; Lviv, Ukraine; Odesa, Ukraine; Remote.BG, Bulgaria; Remote.GE, Georgia; Remote.PL, Poland; Riga, Latvia; Sofia, Bulgaria; Tbilisi, Georgia; Varna, Bulgaria; Warsaw, Poland; Wroclaw, Poland; Yerevan, Armenia We are looking for an AI Governance & Risk Analyst to support AI policy implementation, risk assessments, and governance activities across AI use cases. You will help define guardrails, support reviews, and improve oversight for AI systems and related vendors. This project supports the safe and practical adoption of AI capabilities within a logistics focused platform. You will help close governance gaps, guide risk tiering, and support controls for AI solutions throughout their lifecycle. Turn AI policies into practical local standards Fill policy gaps for agents, non human identities, and Superblocks with lightweight guardrails Run AI use case intake and risk tiering Guide DPIAs and vendor reviews Set agent boundaries for read and write scopes and human in the loop controls Define RAG data access tiers Check audit logging and the impact of vendor model updates Support AI solution lifecycle and decommissioning activities Experience with 2 to 4 years in IT risk, data governance, or information security compliance Experience working in a matrixed organization Understanding of GenAI basics Ability to work with stakeholders across multiple teams Experience with UK or EU DPIAs Experience with GCP governance Experience in logistics environments

Location: Liverpool, United Kingdom Play it. Break it. Perfect it. At Universally Speaking, you don’t just play games you make them flawless. We’re looking for linguistic perfectionists who live for precision and care deeply about great gaming experiences. You’ll dive into new worlds, spot every linguistic bug, and make sure every word, phrase, and line feels right. It’s hands-on, it’s fast-paced, and it’s all about ensuring players across the globe get the best possible version of the game. What you’ll be doing •You’ll work side by side with talented testers, translators, and developers, reporting issues clearly and working relentlessly to make sure they’re fixed. If you’re motivated by detail, passionate about games, and ready to be part of something that shapes how players experience them you’ll fit right in. •You’ll be the guardian of language in every game you touch making sure every word, menu, and in-game message feels natural, accurate, and culturally right. •You’ll test games like a pro, following our proven Universally Speaking LQA methods that define the industry standard for linguistic quality. Every detail counts, and you’ll make sure nothing slips through. •Your reports will make a difference: you’ll use professional bug databases to describe linguistic issues clearly, track progress, and verify that fixes hit the mark. •You’ll evolve from tester to trusted LQA expert across everything from indie gems to AAA blockbusters owning your projects and mastering the full testing cycle from start to finish. •You’ll write and refine test cases, document your findings, and set the bar for best practices in LQA. •You’ll collaborate with developers and fellow testers early in the process, helping shape how each game’s localisation is tested and improved. •And beyond that, you’ll constantly look for smarter, faster, better ways to do things taking initiative to optimize workflows, share knowledge, and raise the standard for everyone around you. Requirements What you’ll bring to the game •You’re someone who notices the smallest details others miss, and you can’t rest until everything’s perfect. You speak German like it’s second nature and handle English with confidence, both written and spoken. •Games are your thing you live them, breathe them, and you care how they sound, look, and feel. You thrive in a team that moves fast and works under pressure, never losing focus or quality along the way. •You’re proactive, determined, and naturally curious about how things work. You use that curiosity to make improvements and find better ways to deliver great results. •You’re nimble with tech: comfortable using databases, spreadsheets, testing tools, and the usual suspects in MS Office. Organisation and accuracy are your companions. •And of course you already have the right to work in Spain. This role needs you in the office, part of the action, not remote. Extra Points for •Experience in LQA, translation, or proofreading you’ve seen how words take shape across languages. •Familiarity with translation systems. •Previous use of test case management tools or text editing platforms. •An understanding of gaming trends and the culture behind them. •A degree in linguistics or a related field it’s great background, but not a deal-breaker. What's in it for you? •A chance to turn your passion for games into a full-time career getting hands-on with titles before anyone else does. •A dynamic, international team where creativity and precision go hand in hand. You’ll work with people who share your obsession with quality and detail. •Full-time stability with a Monday–Friday schedule, so your evenings and weekends stay yours. •An onsite environment that keeps the buzz alive. Collaborate face-to-face with talented testers and developers in our modern office based on the 5th Floor, The Watson Building, 4 Renshaw St, Liverpool L1 2SA. •Opportunities to grow your skills through real-world experience in LQA, translation technology, and project management. •A culture built around teamwork, learning, and the satisfaction of knowing you help shape how millions of players experience their favourite games. Benefits We don’t just make games better we make work better too. At Universally Speaking Liverpool, you’ll enjoy benefits designed to support your growth, wellbeing, and career journey. • Free daily transportation to and from the office get to work with ease. • Career growth and learning opportunities to help you level up professionally. • Paid training with leading specialists in the games industry learn from the best. • A culture built on diversity, equity, and inclusion your voice always matters here. • A rewarding referral program bring great people in and get recognised for it. Ready to join the game? If reading this made you think, “That’s me” then we want to hear from you. Apply now and start shaping the worlds players will explore next. At Universally Speaking, we’re always scouting for language talent from every corner of the globe. So even if this role isn’t a perfect match, share it with your friends who live for games and language as much as you do because we’re always expanding our team of multilingual heroes. Your journey starts here. Let’s make games unforgettable, together. At Universally Speaking, diversity makes our worlds richer. We’re proud to be an equal opportunity employer welcoming every background, culture, and perspective. What matters to us is your skill, passion, and drive to make great games even better. So whoever you are, wherever you’re from, if you love language and games, you’ll find a place here to grow, create, and belong.

Location: Liverpool, United Kingdom Love Games? Bi/multi lingual in languages? Join US Universally Speaking (US) is a world-class partner to the games industry – its on US to make sure the game is ready for release. Our customers trust US to make sure that their amazing Indie or AAA games are perfect before they are made available to gamers. We are excited to announce that following our 11 years of success in the UK we are opening a studio in Liverpool, so if you think you may have some of the skills listed on this job advertisement, why don’t you give it a try? If you are interested to be part of this exciting project, then you need to apply, and we will share with you the next steps to complete the screening/recruitment process. What will you do? Play and test the games. Literally. But we need you be on it and all over it. Relentless with your approach to testing games. As an absolute perfectionist you will find linguistic bugs and report these back using bug database communicating across global boundaries in an unambiguous way which is why is important you can communicate in clear English. The role will suit candidates who can work from Monday to Friday full-time on a day shift, typically starting at 9:00am This in an onsite role, your presence in the office will be required. Our office will be located in 5th Floor, The Watson Building, 4 Renshaw St, Liverpool L1 2SA . What would you do at work? Your job is to make sure games and applications give the best user experience by being linguistic bug free. Check in-game text for linguistic accuracy and correctness, and its accordance to cultural rules. To do this you will learn how to follow the Universally Speaking LQA process and professional standards which we have optimised over the years to be the best in the industry. You’ll use a variety of industry standard bug databases to write detailed bug reports that get you noticed as someone who is trusted and cares about making games better. Reporting issues is where it starts but you’ll also have ownership to ensure that bugs have been fixed and implemented correctly. You’ll become the LQA Expert across a broad range of Indie to AAA projects and given areas of specialisation. You’ll own, manage, create, and regularly execute test cases throughout the project life cycle. This includes document testing practises, LQA process & reporting methods. You’ll actively participate in test requirement gathering with developers to ensure Localisation QA effectively tests and supports all features of the project. You’ll be one step ahead in looking at ways to make improvements, take ownership for additional activities and create efficiencies in the way you work. Cooperate with the QA team. Measures of Performance: Quality, velocity, and precision of bug reports. On time delivery. Team working and communication. Continuous improvement and knowledge of LQA workflow and techniques. Requirements You are a great match if you: Are a Native in French. Have proficiency in written and spoken English. Are passionate about video games. Are a team player, with the ability to work under pressure within tight deadlines. Are pro-active, tenacious, and enthusiastic. Have a focus on quality and a keen eye for detail. Are good with computers – word processing, database handling, record keeping, good working knowledge of MS Office Suit. Have the right to Work in UK – these positions are not eligible for sponsorship. It’s really useful if you have some of the following but if not, we can teach you Previous experience in LQA, translation or proofreading. Experience with working with the software tools in use for LQA testing (test case management and text editing tools). Working knowledge of CAT tools (MemoQ). Knowledge in video game industry and trends. Desirable but not essential: Bachelor's of higher degree in linguistic. Benefits We are offering a zero hour contract. Training and learning, which will be provided by our on-site experts so you could learn all the skills needed to perform this job. Type of work will be onsite in our office based in 5th Floor, The Watson Building, 4 Renshaw St, Liverpool L1 2SA .

Location: Limassol, Cyprus The Vault is growing fast. Our client base is expanding, and we are building out our Back Office department to scale with it. We are looking for a Senior Back Office Officer who wants to be part of this build-up from the start: someone who will not only run day-to-day operations, but also shape how the department works, set up processes, and drive them forward. You will work closely with the Head of Back Office and have real influence on how our processes, controls, and systems look as the team grows. As the department develops, you will also help onboard and guide new team members. What you will do Drive and build the processes: Help build the Back Office department: design, document, and improve procedures and controls together with the Head of Back Office Identify bottlenecks as volumes grow, and propose and implement solutions Contribute to automation projects and the development of internal back-office systems Guide and mentor junior team members, including onboarding and day-to-day support Run the operations: Execute and monitor back-office processes for the Digital Assets business Process client orders and conduct settlements in cryptocurrency and fiat Maintain accurate and up-to-date customer profiles Keep records for client and proprietary post-trade processing and digital asset payments Perform daily and monthly reconciliations, investigate discrepancies, and report to management on time Prepare and deliver accurate, transparent client reports Prepare and submit regulatory reports under CASP and MiCAR frameworks within agreed deadlines Act as a point of contact for external parties and communicate with clients and colleagues on orders and operational matters Keep internal systems and records aligned with regulatory standards and business needs Take on ad-hoc tasks and operational challenges with accountability and initiative Requirements University degree in Finance or a related field Proven experience (e.g. 3+ years) within back-office operations, ideally within the digital assets or broader financial industry Knowledge of regulatory frameworks, practices, and principles within the financial industry Experience in preparing and submitting regulatory reports to CySEC or similar authorities Strong analytical skills and attention to detail, with the ability to resolve discrepancies independently High computer literacy and confidence in working with various systems A proactive mindset with the ability to balance execution and process improvement Good command of English You will have an advantage if you have: Knowledge of Cyprus local regime, MiCAR and other CASP regulation frameworks CySEC certificate Experience working with record keeping in regulated business Experience mentoring or training colleagues Benefits Competitive salary Annual performance bonus Visa support Access to our Limassol offices, including daily drinks and snacks, as well as parking facilities Working hours are from 9:00 to 18:00, with a shorter day on Fridays until 16:30 24 working days of paid annual leave, in addition to statutory public and bank holidays in Cyprus 14 working days of paid sick leave per calendar year Work permit sponsorship and full support with all related arrangements The opportunity to participate in corporate sports activities and events, and receive corporate gifts

Location: Brazil; Mexico; Colombia; Costa Rica; Israel; Albania Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation. We are strengthening our commercial function and looking for a CRM & Sales Operations Manager to own the CRM, the sales process and data quality across the full funnel, from first contact to order handover. This is a hands-on, senior individual contributor role with no direct reports. Employment Type: Full-time 8.30 am - 5 pm, NY (EST zone). Remote work. B2B contract (sole proprietorship status or corporate entity). Key responsibilities: CRM setup and process design Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release. Define rules for each stage: goal, entry and exit criteria, required data and next steps. Set ownership at each stage and at handover, and agree SLAs for response time and escalation. Process control and data quality Audit deals to check that CRM stages and next steps match actual client communication. Monitor overdue tasks, stalled deals, missing next steps and missing loss reasons. Keep CRM data accurate and resolve recurring issues with team leads. Training Write short CRM instructions and train sales reps and team leads to manage deals correctly, including after every change. Reporting and analytics Build funnel reports and dashboards: conversion by stage, stage duration, loss reasons and SLA adherence. Measure the impact of process changes and share data with sales leadership and the Sales Effectiveness Manager. Automation and AI Use AI to analyze CRM data and prepare next actions for reps, with human review before anything reaches a client. Build AI workflows for the sales team and maintain AI agents and bots connected to the CRM. Requirements The core of this role is hands-on CRM administration and sales process design. 5+ years of experience in CRM administration, sales operations or revenue operations, including owning the CRM and sales processes, not only supporting them. Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages and permissions. Hands-on experience bringing AI into a sales team’s daily work, from building to measuring results. Understanding of the full sales cycle, from first contact to order handover. Experience designing deal stages, handover rules and SLAs. Experience automating deal workflows and writing requirements for integrations. Experience fixing CRM data issues and building sales reports personally. Strong analytical skills and careful conclusions from data. Experience training sales reps to work correctly in the CRM. Experience driving change through team leads without direct authority; strong team player. Fluent English (C1/C2) Nice to have Setting up or migrating a CRM from scratch. Experience with a complex physical product with a long sales cycle. Benefits Competitive base salary + performance-based bonuses. Full ownership of the CRM and sales operations in a fast-growing U.S. company, with the freedom to build them the right way. Direct influence on how the sales process runs, with data that leadership relies on. Hands-on work with automation and AI in real sales processes. Joining a highly professional and dynamic team. Exciting experience working with prestigious clients in the US market.

Location: Ukraine; Poland; Romania; Spain; Portugal; Croatia At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed. We are looking for a Senior ML & AI Engineer to join us as part of our team. About the role PitchBook’s Machine Learning Engineer is responsible for using machine learning, statistical modeling, and natural language processing (NLP) to collect a high-volume of data for the PitchBook Platform and surface insights for the capital markets. This role will also serve as a resource and mentor for junior members of the team. A strong motivation to succeed is critical and everyone has the opportunity to shape the long-term direction of our team. About the project PitchBook — a platform for investment professionals. Our software provides access to data and the analytical tools to get answers fast and discover promising opportunities. Uncovers actionable insights and trends hidden within the financial data of more than three million companies. Users all over the world include large corporations, start-ups, venture capital and private equity firms, investment banks, and many others. Features of PitchBook: Advanced search / Discovery & insights / Company profiles / Workflow & efficiency / Financials and many more. Team 1 EM, 6 ML Engineers Work Environment The role offers a flexible work schedule, allowing you to adapt your working hours with the requirement to attend all team meetings. The team follows a Scrum-based Agile methodology. As a qualified expert, You will Work with GenAI & LLMs: Design, develop, and fine-tune generative AI models using transformer architectures. Implement advanced techniques to create practical solutions for real-world challenges. Use Modern Toolkits: Leverage frameworks like LangChain, LangGraph, and LangSmith to build automated pipelines and intelligent agents. Integrate these tools with vector databases for efficient similarity search and real-time analysis. Extract Data Insights: Process and analyze large volumes of unstructured data using embeddings and statistical modeling to identify meaningful insights. Build Scalable Systems: Collaborate with cross-functional teams to create production-grade ML systems that handle real-time, high-volume data processing. Mentor & Lead: Act as a mentor for junior team members and stay updated on trends in Agentic AI, transformer models, and generative systems. Collaborate & Communicate : Work with Product and Engineering teams to improve data management and support innovation. Present complex analyses clearly and effectively. Tech Stack & Focus Areas: Work with generative AI and transformer models, integrating frameworks like LangChain, LangGraph, and LangSmith to automate workflows and build intelligent systems. Use PyTorch, Scikit-Learn, and Spacy to build NLP pipelines. Implement vector databases for high-dimensional data embeddings and develop hybrid models to extract insights from diverse data sources. We’re looking for you if you have Educational Background: You hold a Bachelor’s or Master’s degree in Computer Science, Machine Learning, Statistics, or a related field. Experience: You bring 5+ years of production experience in the ML field, with a track record in developing transformer-based models and deploying them in scalable systems. Technical Expertise: Proficient in Python and machine and deep learning frameworks like TensorFlow, PyTorch, ScikitLearn, Spacy or other. Experienced in natural language processing and modern LLM based techniques. Experience with full ML lifecycle, data preprocessing, training, evaluation stages and monitoring techniques Skilled with SQL and data extraction methods. Innovative Thinker: You thrive on solving complex problems and are always exploring new trends in Generative AI. Collaborator & Communicator: You’re an excellent communicator able to collaborate and express your thoughts in a professional manner to team members, other engineering teams and stakeholders. Domain Knowledge: Exposure to financial services, investment banking, venture capital, or private equity is nice to have. Languages: English —Upper-Intermediate or higher; Ukrainian —fluent/native . What’s in it for You Reveal great tech solutions Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling client growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients. Experience an agile and flexible working environment Enjoy the freedom of fully remote work with a flexible working schedule. Empower yourself with a stable workload and a stable income, supported by provided laptops and licensed software. We focus on lasting cooperation and unite result-oriented individuals who stand on a high-performance approach to work. Embrace the opportunity for personal and professional growth Benefit from performance and merit reviews, elevate your skills with personal development plans, and individual learnings through the corporate library, public speaking support, and more. Be among like-minded people Work with a team of one mind who cares about what they do and how they do. Collaborate with top-notch experts who are always ready to help and support you through any challenges. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values. Feel supported by your HR, and take advantage of our referral bonus program. Interview steps Interview with the recruiter Technical interview (up to 90 min) System Design interview (up to 45 min) Behavioral Round with Product Manager (45 min) Final interview with Engineering Manager (30 min)

Location: São Paulo, Brazil; Buenos Aires, Argentina; Bogotá, Colombia New opportunities in Latin America! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We invite a DevOps Engineer to join our team and help build scalable, secure infrastructure for a global provider of technology and digital merchandising solutions. In this role, you’ll work across cloud and distributed Linux environments, manage CI/CD pipelines using GitLab, and develop robust monitoring capabilities for cloud systems and IoT devices. You’ll apply DevOps best practices, drive infrastructure automation, and collaborate with engineering teams to support reliable, efficient software delivery. 🟩 What's in it for you: Join a global technology company delivering digital merchandising solutions across 50+ markets Work on complex infrastructure spanning cloud services, distributed Linux systems, and IoT devices Tackle hands-on challenges in CI/CD, infrastructure automation, and observability using modern DevOps tools ✅ Is that you? 4+ years of DevOps/SRE experience, with strong AWS and Linux systems engineering skills 2+ years of experience supporting product-focused engineering teams Strong GitLab CI/CD skills, including pipeline management and workflow automation Hands-on experience supporting large-scale distributed Linux systems Proficiency with Terraform, Docker, Kubernetes, and cloud platforms Strong scripting skills in Bash, Python, Go, or similar languages Familiarity with IoT device management and observability tools like Sumo Logic, New Relic, or CloudWatch Experience designing resilient IoT observability and edge-device monitoring solutions Experience with architectures combining microservices and serverless functions Experience evaluating and adopting DevOps tools, with a strong understanding of IaC, automation, and templating Strong systems thinking, commitment to security and observability, and the ability to lead incident response and continuous improvement Desirable: Experience with Ubuntu Linux 🧩 Key responsibilities and your contribution In this role, you’ll help develop, operate, and improve critical infrastructure. Build, maintain, and optimize GitLab CI/CD pipelines for reliable, efficient software delivery Design and manage scalable AWS infrastructure for distributed Linux environments Build and support observability solutions, including real-time monitoring and alerting for IoT devices Implement infrastructure as code (IaC) to create reproducible, scalable environments Help maintain high availability across distributed Linux systems Collaborate with engineering teams to strengthen DevOps practices and drive platform improvements Research best practices and evaluate DevOps tools to recommend solutions that meet business needs Provide technical guidance to clients, internal stakeholders, and less experienced team members Lead incident response and continuous improvement efforts Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: Abu Dhabi, United Arab Emirates We are? We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that supports the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way. Diversity & Inclusion EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities. Role Establish, develop and lead the Middle East, Caspian & Asia engineering function across ES and IIS, implementing the global engineering operating model while maintaining responsive regional delivery. Provide dedicated transformation leadership and remain the long-term regional owner of capability, standards adoption, engineering governance implementation and workforce development. Translate globally defined standards, competency requirements and approval levels into consistent local practice. Lead the assigned regional engineering team and own its training, development and competency readiness Coordinate capability across countries and service lines and with other regional engineering leaders to enable agile delivery and global workforce flexibility. Manage the regional technical authority process and access to appointed authorities. Responsibilities Implement the engineering transformation locally: establish the capability and workload baseline, assign process owners, clarify responsibilities and deploy approved procedures, review gates and readiness requirements. Maintain a regional engineering delivery and capacity plan with operations, project and commercial leaders; match work to verified competence, secure checking capacity and escalate resource conflicts. Embed engineering early in tendering, project planning, equipment preparation, mobilization and field handovers, supporting realistic technical commitments and effective delivery interfaces. Ensure preparation, independent checking and approval responsibilities are explicit and recorded. Route high-risk or specialist decisions to appointed Technical Authorities and escalate unresolved technical / schedule conflicts to the Global Engineering Director. Lead adoption of controlled documentation, shared templates, verified calculation methods and approved digital workflows; manage regional implementation of engineering process and tool improvements within the global strategy. Implement the global competency framework and maintain regional team training and development plans aligned with competency gaps and delivery needs; coordinate structured training, mentoring and graduate rotations, develop multiskilling across relevant ES and IIS services and support succession planning. Coordinate regional recruitment and capability development with regional leadership and HR. Coordinate with other Regional Engineering Managers to share visibility of capacity, competencies and demand; agree cross-regional resource sharing, mobility and development opportunities to respond rapidly to changing priorities and provide global delivery flexibility. Align assignments with verified competence and regional commitments, promote common methods and reuse of technical lessons, and feed improvement proposals into the global framework. Monitor engineering quality, schedule adherence, readiness, rework, review turnaround and capability development; provide transparent regional delivery reports, risk escalation and corrective-action follow-up. Apply EnerMech and client quality, health, safety and environmental requirements; ensure competent technical risk assessment, management of change and closure of engineering assurance findings. Sustain regional ownership through routine governance, standards-adoption checks, training compliance and continuous improvement across onshore and offshore delivery. Requirements Experience: normally 8–12+ years of relevant engineering experience, including at least 3 years in engineering leadership Qualifications: relevant engineering degree, including Mechanical, Civil, Electrical, Chemical or Ocean Engineering according to discipline, plus demonstrated application. Evidence: implementation of standards and review processes; coordination of engineering resources; structured training / mentoring; and delivery across operations and project interfaces. Competency: Advanced leadership, planning and governance, with sufficient technical breadth to direct multidisciplinary ES / IIS support and recognize specialist limits. Travel: travel across Middle East, Caspian & Asia and collaboration with global teams as required. Advanced functional leadership: translate global direction into regional plans, clear ownership and sustained adoption. Engineering governance: understand technical assurance, codes, risk, change control and delegated approval boundaries without substituting management seniority for technical authorization. Change implementation: introduce common processes and digital tools while protecting capacity for current commitments. Workforce and development: plan capability and demand, structure mentoring and rotations, and maintain evidence-based competency and succession processes. Matrix collaboration: align global engineering and regional delivery stakeholders across countries, projects and service lines. Business and data literacy: interpret engineering delivery measures, scope, cost and commercial risk; explain constraints and make transparent recommendations.

Location: Serbia; Poland; Romania; Portugal; Spain; Bulgaria Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation. We are strengthening our commercial function and looking for a Sales Enablement Manager to raise the quality of every client conversation, from needs discovery to closing and repeat sales. This is a hands-on, senior individual contributor role with no direct reports. Employment Type: Full-time 8.30 am - 5 pm, NY (EST zone). Remote work. B2B contract (sole proprietorship status or corporate entity). Key responsibilities: Analyze performance Review calls and messages, using CRM history and AI, to assess discovery, qualification, value presentation, objection handling and closing, and whether call goals are achieved. Identify the root causes of performance gaps, set development priorities and pass process and CRM issues to the CRM & Sales Operations Manager. Develop the team Run one-to-one and team call reviews, live call observation and product knowledge checks. Build development plans and train sales representatives in needs discovery, value presentation, objection handling, negotiation, closing and repeat sales. Coach team leads to apply shared quality criteria with their teams. Track whether new skills are used in real deals and whether repeated mistakes decline. Sales standards and materials Audit, write and update scripts, objection guides, contact quality criteria and product arguments; pilot them with the team and agree commercial rules with sales leadership. Maintain the team skills map, call scorecard, list of common mistakes and a library of examples and exercises. AI in sales work Build AI workflows for call preparation and role-play practice with feedback against agreed criteria; train the team, monitor usage and maintain instructions and templates. Requirements 5+ years of experience in sales enablement, sales coaching or sales development in a comparable market, including owning the development of the sales team’s skills, not only supporting it. Hands-on experience bringing AI into a sales team’s daily work: building and testing the solution yourself, rolling it out and measuring the result; experience with any specific AI product is not required. Experience with a complex physical product with a long sales cycle. Strong understanding of phone and in-person sales; able to spot mistakes in calls and messages and link them to deal outcomes. Experience training sales reps in needs discovery, value presentation, objection handling, negotiation, closing and repeat sales. Experience coaching reps at different levels, checking that new skills are used in real conversations, and teaching team leads to coach. Experience creating scripts and sales guides that reps can adapt to the client. Confident use of CRM deal history and funnel data. Strong analytical skills: sets measurable improvement goals, compares results fairly and draws careful conclusions from data. Experience driving change through team leads without direct authority; clear writing; strong team player. Fluent English (C1/C2) Nice to have Building an enablement function from scratch. Experience managing a team of sales representatives. Building a sales knowledge base from scratch. Benefits Competitive base salary + performance-based bonuses. Full ownership of the sales enablement function in a fast-growing U.S. company, with the freedom to build it the right way. Direct influence on how the sales team sells, with results visible in everyday conversations and deal outcomes. Hands-on work with AI in real sales processes, not pilots that stay on paper. Joining a highly professional and dynamic team. Exciting experience working with prestigious clients in the US market.