Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2.
About the job
This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading!
Responsibilities
In this role, you will:
Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
Assess the nature of product or service issues and resolve a variety of complex support problems.
Log customer interactions and tag/categorize issues accordingly.
Resolve a monthly volume of tickets consistent
Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary.
Identify ways to improve existing processes and procedures.
Mentor newer members of the Customer Support team with customer issues.
Contribute content to knowledge base to support team and customer enablement
Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed
Other duties as required
Incident report and Oncall
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
3+ years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies
A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback
Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
Strong, creative problem solving skills
Quick learner, willing to take initiative, and has great follow through
A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
A high-energy, optimistic outlook and positive attitude
An empathetic approach to troubleshooting and customer service
A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
Self Motivation - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
Experience with the following:
Willing to work from 8.00 AM to 5.00 PM Ireland Local time Tuesday - Saturday.
Desired:
Reading/Debugging HTML (a plus)
SQL (a plus)
Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing)
Postman or other APIs client
Location
This role will be remote, and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Espoo; Berlin
Workplace: Hybrid
Role highlights:
- Senior DevOps Engineer (Ground Stations)
- Location: Berlin, Germany or Espoo, Finland
- Department: Fleet Control and Satellite Communications
- Reports to: Engineering Manager, CONNECT & Ground Stations
- Employment type: Permanent
- Workplace model: Hybrid, 3 days a week at the office in Berlin or Espoo
- Employment is subject to applicable security screening (incl. SUPO)
Why this role matters
As a Senior DevOps Engineer, you'll own key parts of the cloud platform that keeps ICEYE's satellites talking to Earth. You'll shape how our AWS and Kubernetes environments are designed, secured and operated across ground stations, test environments and end-user platforms. You'll make infrastructure decisions that decide whether engineering ships fast and whether satellite operations stay connected when it matters most.
Who We Are
ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE's world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world's largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy, day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits.
As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE's near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring including oil-spill detection, and finance, contributing to global security and community resilience.
ICEYE is headquartered in Finland and operates globally across Europe, North America, the Middle East, and Asia-Pacific. We have more than 900 employees, united by a shared vision: improving life on Earth by becoming the global source of truth in Earth Observation.
Your day-to-day responsibilities
- Own key parts of the AWS and Kubernetes platform behind our ground station and connectivity systems, working alongside another senior DevOps engineer and making explicit architecture trade-offs between reliability, cost and delivery speed
- Drive infrastructure initiatives in your areas from design to delivery, including the dependencies on software teams and ground station vendors
- Evolve our Terraform and deployment setup with reusable patterns that prevent whole classes of configuration and release issues
- Design and harden the network between our cloud environments and ground station sites
- Turn loosely defined operational problems into clear technical plans and working solutions
- Drive platform incidents to resolution, find the root cause, and turn what you learn into lasting reliability improvements
- Share your expertise through reviews, pairing and technical guidance, and help raise the bar on how we build and run infrastructure
What we're looking for
Must haves:
- Experience owning a platform or critical infrastructure area end to end, including its architecture decisions and trade-offs
- Extensive hands-on experience designing and operating production environments on AWS, including IAM, cost management, and security practices such as least privilege and secrets management
- Strong cloud networking skills: VPC design, DNS, routing, security groups, and debugging connectivity across cloud and on-prem environments
- Deep Terraform experience, including designing modules and managing infrastructure at scale
- Experience running Kubernetes in production, including deployments, Helm and troubleshooting
- A track record of resolving production incidents and driving lasting reliability improvements
- Experience designing CI/CD pipelines with tools such as GitHub Actions
Nice to haves:
- Hybrid cloud and on-prem experience
- Scripting or software engineering experience with Python, Bash or Go
- Observability practices, including logging, metrics, alerting and tools such as Grafana
- Experience with databases such as PostgreSQL, RDS or MongoDB
- Experience in regulated, defence or security-sensitive environments
Application Process
- Talent Attraction Partner Screen Call
- Hiring Manager interview
- Technical interview
- Values & Fit interview
Working at ICEYE
At ICEYE, you'll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
How We Work (Our Values)
- Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the why behind decisions.
- See the big picture: Stay close to what's happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
Benefits
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Attraction will confirm what applies for this role and location during the process.
Our Commitment to Diversity, Equity, and Inclusion
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We're committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us and we will do our best to help.
Apply now to start your ICEYE journey and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Berlin
Workplace: Hybrid
OUR STORY
Every year, millions struggle with tax filing or miss out on tax refunds. We’re fixing that. Our intuitive app empowers everyone, regardless of background, to file taxes confidently.
Operating across Germany, Spain, and the UK, Taxfix Group (Taxfix and Steuerbot) is a team of over 400 professionals—tax experts, developers, and IT specialists—committed to solutions. Since 2016, we’ve enabled over 3.5 billion euros in tax refunds for our customers.
THE OPPORTUNITY
Taxfix is creating expert-assisted digital tax services, blending software, AI, and licensed human expertise for easier filings. We're hiring a Business Unit Leader, Expert-Assisted Services to drive and scale this business area as a key growth engine.
This senior role requires commercial and general management skills—defining customer segments, service design, pricing, demand generation, conversion, retention, and efficient scaling without compromising trust or quality. You’ll balance growth, margin, capacity, costs, and outcomes, working closely with peers across Product, Operations, Marketing/Growth, Data, and Finance, and aligning teams to business and commercial goals.
YOUR RESPONSIBILITIES
- Business leadership: Set ambition, priorities, and execution plans, owning revenue, margin, conversion, retention, and outcomes.
- Customer strategy: Identify high-value segments and craft differentiated propositions and journeys.
- Pricing and packaging: Build offers addressing diverse needs, complexity, and willingness to pay, ensuring revenue quality and margin.
- Growth engine: Boost acquisition, booking, retention, and renewal through disciplined experimentation.
- Service model: Balance demand, expert capacity, quality, handling time, and cost; determine where automation or human expertise adds value.
- Product, commercial, and ops: Collaborate to translate insights into scalable roadmaps and workflows.
- AI integration: Apply AI to enhance customer guidance, personalization, delivery, QA, and workflows, maintaining quality and trust.
- Performance discipline: Create KPIs, forecasts, dashboards, and reviews to drive focus and accountability.
- Organization building: Define capabilities and ownership, prioritize hiring, and improve cross-functional execution.
WHAT SUCCESS LOOKS LIKE
Within 12 months: clearer customer/value proposition, structured pricing and offers, and a focused growth plan.
- Accelerated, more predictable revenue and recurring revenue growth.
- Improved conversion and retention via better product–customer fit.
- Stronger margins and unit economics through pricing, scope, and capacity alignment.
- Scalable operating model integrating automation, AI, and human expertise.
- Comprehensive commercial and operational KPIs (revenue, conversion, gross margin, time to submit, service quality, CSAT/NPS, chargebacks).
- Operating cadence enabling faster, data-driven decisions across teams.
YOUR PROFILE
- Extensive experience in GM, commercial leadership, growth, operations, or BU leadership within tech-enabled services.
- Direct responsibility for revenue and P&L (pricing, margin, unit economics).
- Experience scaling hybrid digital/human service models.
- Deep understanding of service operations (capacity, utilization, quality, CX, cost-to-serve).
- Track record designing or refining pricing and propositions for varied customer needs.
- Strong commercial judgment across acquisition, conversion, retention, and recurring revenue.
- Builder mindset—moving from diagnosis to action.
- Proven cross-functional leadership beyond hierarchy.
- Data-driven, hypothesis-led in ambiguous settings.
- Professional German (C1+) and fluent English.
- Deep knowledge of the German or DACH consumer market.
RELEVANT BACKGROUNDS
We favor leaders who have built or scaled:
- Software- or tech-enabled consumer services
- Digital health, care, coaching, or advisory platforms
- FinTech, TaxTech, LegalTech with a significant human-service aspect
- Subscription businesses with operational complexity
- Marketplaces or managed services balancing demand, expert capacity, and quality
- Businesses integrating digital funnels with human support
A consulting or top-tier academic background helps but cannot substitute for hands-on operational experience and measurable business impact.
HOW YOU OPERATE
- Think and act like an owner, making strategic choices.
- Comfortable with customer segmentation, pricing, margin, utilization, and quality.
- Use data for decisions, acting without waiting for perfect info.
- Turn strategy into experiments, operating rhythms, and measurable results.
- Create cross-functional clarity and rally teams around business goals.
- Prioritize customer trust and delivering the right service for sustainable growth.
WORKING MODEL AND STAKEHOLDERS
Reports to: COO or designated leader
Scope: Full business leadership for Expert-Assisted consumer offering
Partners: Product, Operations/Service Delivery, Tax Experts, Marketing/Growth, Finance, Data/Analytics, Legal, People
Model: Cross-functional, in close partnership with senior leaders
Initial focus: Germany, with potential to expand
WHY TAXFIX?
- Meaningful, people-focused work within an international, passionate team
- Free mental health coaching
- Monthly flexible allowance for various services
- Employee stock options for all
- 30 annual vacation days and flexible hours
- Generous learning budget and support
- Up to six weeks a year working abroad
- Frequent team social events, both virtual and in-person
- Free personal tax filing with the app and internal support
- Dog-friendly office
Learn more about Team Taxfix https://medium.com/taxfix on our blog.
At Taxfix, we champion diversity and equal opportunity, valuing a rich mix of experiences. Please don’t include your picture, age, or marital status on your CV—let your achievements speak for themselves.
Not sure you meet all the requirements? Apply anyway—we value unique skills you may bring!
Location: Germany
Workplace: Hybrid
WHY INTEGRATIONS ENGINEERING AT LANGFUSE
Your work puts Langfuse into developers’ hands.
Our SDKs are downloaded 26M+ times per month, and for many developers the first thing they touch is an integration — a few lines of code that connect their favorite framework to Langfuse. When that experience is seamless, they’re wow’ed. When it’s not, we might have lost them. You’ll own that critical first impression across 40+ framework integrations.
You’ll live at the frontier of LLM application development.
The AI framework ecosystem moves fast — new agent frameworks, orchestration libraries, and model providers emerge every week. You’ll be among the first to instrument them, giving you unmatched exposure to how cutting-edge AI applications are built. The developers you serve are some of the most ambitious software engineers in the world, and working closely with them will make you an expert on LLM engineering yourself.
Everything you build is open source and immediately visible.
All Langfuse integrations are MIT-licensed. When you ship a new integration or improve an existing one, thousands of developers benefit the same day — and they’ll tell you about it in GitHub issues, on Twitter, and in our community channels.
WHAT YOU’LL DO
- Build and maintain framework integrations. Langfuse integrates with 40+ frameworks and model providers: OpenAI SDK, Vercel AI SDK, LangChain, LlamaIndex, Pydantic AI, OpenAI Agents, CrewAI, Amazon Bedrock AgentCore, LiveKit, and many more. You’ll own these integrations end-to-end — from initial implementation to ongoing maintenance as frameworks evolve. When a new framework gains traction, you’ll be among the first to instrument it.
- Design new integration patterns for emerging frameworks. When a framework or a new agent orchestrator appears, you’ll evaluate it, design the right instrumentation approach (callback handler, decorator, OTEL auto-instrumentation, or a combination), build the integration, write the docs, and ship it. You’ll develop strong opinions on what makes a great integration experience.
- Contribute to the core SDKs. While integrations are your primary focus, your work will surface needs in our Python and TypeScript SDKs. You’ll contribute improvements to the core SDK when your integration work demands it — whether that’s a new hook point, better context propagation, or performance optimizations.
- Write documentation and integration guides. At Langfuse, docs are part of our core product. When you ship a new integration, the guide ships with it. You’ll own the integration docs, quickstart tutorials, cookbooks, and migration paths that help developers get started in minutes.
- Be a voice in the developer community. You’ll engage with framework communities, respond to integration-related GitHub issues, write blog posts about new integrations, and be present in our Slack/Discord channels. You’ll build relationships with framework maintainers and represent Langfuse in the broader AI developer ecosystem.
WHAT WE’RE LOOKING FOR
- Passionate about the LLM ecosystem. You’ve built real applications with frameworks like LangChain, Pydantic AI, Vercel AI SDK, LlamaIndex, or similar — or you have a deep willingness to go deep and get your hands dirty with every major framework in the space. You’re excited about this ecosystem, not just familiar with it.
- Strong in Python and/or TypeScript. You write clean, reliable code. You don’t need to be a systems-level performance expert, but you care about code quality and understand that integrations run inside other people’s production systems.
- Product-minded engineer. You think about the developer who’s going to use your integration at 11pm trying to ship a feature. You obsess over the getting-started experience: how many lines of code does it take? Is the error message helpful? Does the docs example actually work?
- Self-directed and motivated. You know how to develop conviction about what to build and how to ship it. You don’t wait for detailed specs — you investigate the framework, talk to users, and propose the right approach.
- Excited about open source and developer community. You genuinely enjoy talking to developers about their integration challenges, writing clear documentation, and contributing to open source projects.
- Thrives in a small, accountable team. Your output is visible and matters. You’re comfortable owning outcomes, not just tasks.
CS or quantitative degree preferred, but not required. We care far more about what you’ve built and your hunger to learn.
BONUS POINTS
- Experience with OpenTelemetry internals or observability instrumentation
- Contributions to popular open source projects, SDKs, or developer tools
- Experience building developer tooling, CLIs, or client libraries
- Former founder or early startup experience
- Active presence in AI/ML developer communities (blog posts, talks, open source)
No candidate checks all boxes. If you feel you are a good fit for this role, please go ahead and apply.
PROJECTS YOU COULD OWN
- Build and ship a Langfuse integration for an emerging agent framework (e.g., OpenClaw, new OTEL-based instrumentation)
- Design the integration pattern for a new category of AI tools (e.g., voice agents via LiveKit/Pipecat)
- Create comprehensive quickstart cookbooks that get developers from zero to traced in under 5 minutes
- Work with the OpenTelemetry community to improve GenAI semantic conventions
- Maintain and upgrade our most popular integrations (OpenAI, LangChain, Vercel AI SDK) as those frameworks ship breaking changes
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: Home Based - Americas; Home based - EMEA
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, as well as industry leaders across many sectors.
Canonical is a pioneer of global distributed collaboration, with 1,200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring an
Engineering Manager for Distributed Systems Testing
to lead a team responsible for the quality engineering platform that enables deployment and validation of distributed systems across Canonical's cloud portfolio.
We see quality engineering as a first-class engineering practice. Our Distributed Systems Testing team ensures the performance, correctness, resilience and interoperability of Canonical cloud solutions built with technologies such as Juju, Terraform, OpenStack and Kubernetes. These systems are deployed and tested across diverse environments, from bare-metal to the public cloud.
As Engineering Manager, you will combine strong software engineering judgement with people leadership. You will develop engineering talent, establish effective engineering practices, shape technical direction with senior engineers, and ensure the team delivers high-quality testing infrastructure and automation that enables engineering teams across Canonical to ship software with confidence.
We believe engineering managers should be outstanding engineers themselves. You should be comfortable reviewing patches, evaluating software design, debugging a distributed system, or discussing test architecture. You will contribute technically where appropriate to set a high standard, while recognizing that your greatest impact comes from shaping the direction, focus, effectiveness, and growth of the whole team.
You will work closely with senior engineers and engineering leaders across Canonical to define priorities, improve testing capabilities, and advance how we validate increasingly complex cloud-native and distributed systems.
Location:
This is a globally remote role, typically leading a team concentrated within a major time zone such as EMEA or the Americas.
What you'll do
Lead, coach, and develop a high-performing team of software and quality engineers, ranging from graduate to senior level
Set clear expectations, strengthen engineering practices, and ensure timely delivery against agreed goals
Partner with senior engineers to shape technical strategy, architecture, roadmap, and engineering standards
Guide the development of automated testing infrastructure for the reliability, interoperability, and resilience of distributed systems
Improve CI pipelines, testing tools, and reporting used to validate Canonical's products and solutions across bare-metal, private and public cloud environments
Enable engineering teams across Canonical to adopt effective distributed-systems testing practices and tooling
Contribute technical leadership through design and code reviews, debugging, and hands-on engineering where appropriate
Represent the team with stakeholders and collaborate across Canonical on quality engineering, infrastructure, and developer experience
What we're looking for in you
An exceptional academic track record from both high school and university
Experience in leading, coaching, and mentoring software engineers
Professional software engineering experience with Python or Go
Expertise in distributed systems, cloud infrastructure, quality engineering, or a closely related domain
Strong knowledge of modern software testing processes, strategies, and automation
Experience with Linux (Debian or Ubuntu preferred)
Strong technical judgement and the ability to engage meaningfully in code reviews, architecture discussions, and software design
Experience working in an agile development environment with the ability to organize a team to deliver high-quality results
Professional written and spoken English with excellent communication and presentation skills
Great interpersonal skills, curiosity, flexibility, and accountability, demonstrating passion, thoughtfulness, and self-motivation
Ability to travel twice a year, for company events up to two weeks each
Additional skills we value
Experience with any of the following:
Cloud technologies such as Kubernetes, OpenStack, Juju, Terraform, AWS, Google Cloud, or Azure
Designing testing strategies for distributed or cloud-native systems
Building or operating large-scale CI/CD and test infrastructure
Applying AI or machine learning to test analysis, failure classification, or engineering workflows
Deploying, operating, or debugging distributed systems
Leading globally distributed teams
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually, and more often for graduates and associates, to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus.
We provide all team members with additional benefits that reflect our values and ideals. We balance our programmes to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme and wellness support
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and a leading platform for AI, IoT, and the cloud, we are changing the world of software.
We recruit globally and set a very high standard for people joining the company. We expect excellence; to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Requisition ID: 1361
Location: Boston, Massachusetts; Foster City, California; Marlton, New Jersey; Remote, United States
Do you care about keeping developer tools running reliably, enjoy digging into the systems and infrastructure behind them, and know that reliable tools make all the difference for development teams? If you are calm under pressure, enjoy diagnosing complex systems, want to help developers overcome technical hurdles, and thrive on deep problem-solving across diverse tech stacks, this role is for you.
About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
About TeamCity
TeamCity is a highly scalable CI/CD server that integrates across the modern software ecosystem. Because it supports complex server-side setups and SaaS deployments, issues can stem from the product itself or the surrounding infrastructure.
What you’ll do
As part of our Support Engineering team, you will act as a crucial link between global engineering teams and our internal product developers. You will take ownership of incoming technical issues, pinpoint root causes, and provide working resolutions or clear escalations. You'll work American-timezone hours to give our global community timely, effective support.
Day to day, you will:
Identify whether an issue stems from the product, infrastructure, or third-party integrations.
Provide workarounds, submit bug reports, or escalate issues directly to development.
Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles.
Share user feedback with internal product teams to shape future tool improvements.
What you’ll bring
A systematic and structured, but flexible approach to troubleshooting complex software and infrastructure issues.
A clear, direct communication style that explains technical details in ways others can understand.
Comfort working independently across distributed teams and time zones.
Curiosity about how different build systems, VCS providers, and clouds operate together.
An inclination to leave documentation and systems better than you found them.
What you’ll need
Fluency in English, with strong written communication skills.
The ability to work aligned with American time zones.
Practical experience troubleshooting web servers and applications (such as Tomcat and Java-based environments).
A working knowledge of relational databases (such as PostgreSQL, MySQL, or MSSQL).
Hands-on experience with version control tools and hosting platforms (such as Git or Perforce, GitHub, GitLab, or Bitbucket).
Familiarity with build automation tools (such as Gradle, Maven, or .NET build systems).
An understanding of containerized environments or cloud infrastructure (such as Docker, Kubernetes, AWS, or Azure).
What success looks like
Success in this role means resolving complex support cases efficiently while maintaining clear communication with developers. You build trust by accurately diagnosing underlying infrastructure or application bugs rather than addressing symptoms alone. Over time, your contributions to the knowledge base reduce repeat issues, and your feedback helps product teams make TeamCity more resilient.
#LI-DNI
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
The base salary range (per year) for this position in the posted work location(s) is
$144,000
—
$216,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
Location: Hong Kong, Hong Kong SAR
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are seeking a highly motivated Technology and Security Risk Manager within the Second Line of Defence (2LOD).
You will be responsible for continuously refining and scaling the Technology and Security oversight program, guiding first-line of defence (1LOD) execution, and providing independent risk challenge.
You will be a key member of OKX's Risk team, helping to shape and scale the firm’s 2LOD Security & Data Risk programs. You’ll work closely with stakeholders including Engineering, Product, Risk, Compliance and Internal Audit.
You will play a key role in developing and implementing a comprehensive Technology and Security Risk Management program. This includes 2LOD oversight of technology defects, issues, and incidents, Risk and Control Self-Assessments (RCSA), key risk indicators (KRIs) and reporting.
The ideal candidate has a strong understanding of Technology Risk (including Technology Resilience, Change Management, SDLC, CI/CD pipeline, and software quality assurance) and Cybersecurity (covering internal and external threat vectors, control weaknesses, and organisational cyber hygiene). We are looking for a candidate with a strong drive for improvement and career growth.
What You’ll Be Doing
Collaborate with internal stakeholders across the company to proactively identify, escalate, assess, and mitigate Technology and Security risks, ensuring adherence to the Technology Risk Policy.
Providing oversight of Technology and Security Risk incidents and issues, and partnering with 1LOD stakeholders to enhance related processes and ensure effective oversight
Lead the Technology Risk and Control Self-Assessment (RCSA) process from a 2LOD perspective, ensuring adherence to the ERM RCSA methodology, and providing effective challenge and oversight of 1LOD Security risks and controls.
Support the Security Key Risk Indicators (KRIs) definition, monitoring, and reporting.
Supporting the implementation and ongoing enhancement of Governance, Risk, and Compliance (GRC) systems to enable effective risk oversight
Advocate and support the implementation of Risk Management frameworks for technology stakeholders, serving as a trusted advisor for the first line.
Stay up to date on emerging trends and regulations in the digital asset space, proactively identifying and addressing new risk considerations.
What We Look For In You
8+ years in information security, with a strong security architecture or technical security background; fintech, crypto or cloud-native experience preferred.
Practical experience designing, implementing or reviewing cloud, IAM, cryptographic, network or application security controls.
Experience in risk oversight, or readiness to transition, with the technical judgement to challenge controls and recommend proportionate improvements.
Ability to threat-model systems and assess technical evidence, including architecture diagrams, IAM policies, logging configurations and dependencies.
Working knowledge of cloud resilience, multi-region/AZ failover, RTO/RPO and disaster recovery testing.
Familiarity with NIST CSF, ISO 27001, SOC 2 and relevant privacy requirements, including GDPR and PDPA, and their application to technical controls.
Ability to independently assess and test controls, evaluate incidents and drive remediation with engineering and security teams; GRC platform experience desirable.
Clear written and verbal communication, translating technical findings into prioritised actions for business stakeholders and governance committees.
Strong stakeholder management skills, providing constructive challenge and collaborating across functions and geographies.
A proactive, adaptable approach, with confidence taking ownership and improving practices in a fast-paced environment.
A relevant degree or equivalent practical experience; CISSP, CCSP, cloud security/architecture, CISA or CISM qualifications desirable.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong
.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are seeking a highly motivated Technology and Security Risk Manager within the Second Line of Defence (2LOD).
You will be responsible for continuously refining and scaling the Technology and Security oversight program, guiding first-line of defence (1LOD) execution, and providing independent risk challenge.
You will be a key member of OKX's Risk team, helping to shape and scale the firm’s 2LOD Security & Data Risk programs. You’ll work closely with stakeholders including Engineering, Product, Risk, Compliance and Internal Audit.
You will play a key role in developing and implementing a comprehensive Technology and Security Risk Management program. This includes 2LOD oversight of technology defects, issues, and incidents, Risk and Control Self-Assessments (RCSA), key risk indicators (KRIs) and reporting.
The ideal candidate has a strong understanding of Technology Risk (including Technology Resilience, Change Management, SDLC, CI/CD pipeline, and software quality assurance) and Cybersecurity (covering internal and external threat vectors, control weaknesses, and organisational cyber hygiene). We are looking for a candidate with a strong drive for improvement and career growth.
What You’ll Be Doing
Collaborate with internal stakeholders across the company to proactively identify, escalate, assess, and mitigate Technology and Security risks, ensuring adherence to the Technology Risk Policy.
Providing oversight of Technology and Security Risk incidents and issues, and partnering with 1LOD stakeholders to enhance related processes and ensure effective oversight
Lead the Technology Risk and Control Self-Assessment (RCSA) process from a 2LOD perspective, ensuring adherence to the ERM RCSA methodology, and providing effective challenge and oversight of 1LOD Security risks and controls.
Support the Security Key Risk Indicators (KRIs) definition, monitoring, and reporting.
Supporting the implementation and ongoing enhancement of Governance, Risk, and Compliance (GRC) systems to enable effective risk oversight
Advocate and support the implementation of Risk Management frameworks for technology stakeholders, serving as a trusted advisor for the first line.
Stay up to date on emerging trends and regulations in the digital asset space, proactively identifying and addressing new risk considerations.
What We Look For In You
8+ years in information security, with a strong security architecture or technical security background; fintech, crypto or cloud-native experience preferred.
Practical experience designing, implementing or reviewing cloud, IAM, cryptographic, network or application security controls.
Experience in risk oversight, or readiness to transition, with the technical judgement to challenge controls and recommend proportionate improvements.
Ability to threat-model systems and assess technical evidence, including architecture diagrams, IAM policies, logging configurations and dependencies.
Working knowledge of cloud resilience, multi-region/AZ failover, RTO/RPO and disaster recovery testing.
Familiarity with NIST CSF, ISO 27001, SOC 2 and relevant privacy requirements, including GDPR and PDPA, and their application to technical controls.
Ability to independently assess and test controls, evaluate incidents and drive remediation with engineering and security teams; GRC platform experience desirable.
Clear written and verbal communication, translating technical findings into prioritised actions for business stakeholders and governance committees.
Strong stakeholder management skills, providing constructive challenge and collaborating across functions and geographies.
A proactive, adaptable approach, with confidence taking ownership and improving practices in a fast-paced environment.
A relevant degree or equivalent practical experience; CISSP, CCSP, cloud security/architecture, CISA or CISM qualifications desirable.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Belgrade, Serbia
Are you an operational lead who loves creating order out of chaos and making an office feel like a place people actually want to be? Do you know that a great workplace doesn't happen by accident, but is built through clear ownership, sharp attention to detail, and a focus on keeping people unblocked?
About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
What you'll do
Our Belgrade office is growing, and we need someone to take ownership of its day-to-day operations. This role exists to keep the local office running seamlessly so our teams can focus on what they do best without operational friction.
You'll lead the local Office Administration team, set operational standards, and handle everything from landlord and contractor relationships to health and safety compliance and budget tracking. You'll also work with government agencies and local authorities when needed, and keep the Country Manager and wider stakeholders updated on how the office is running. Working closely with the Country Manager and cross-functional partners, you'll ensure our local space reflects our company culture, supports our growth, and remains a comfortable, welcoming environment for everyone.
Day to day, you will:
Lead and coordinate the day-to-day operations of the Belgrade office and ensure a smooth, comfortable workplace experience for employees.
Lead the local Office Administration team, coordinating workloads and allocating tasks and responsibilities effectively.
Support team onboarding and professional development, provide regular feedback, and manage team performance.
Manage relationships with the landlord, building management, office suppliers, contractors, and other external service providers.
Oversee office maintenance, repairs, workplace improvements, supplies, and inventory.
Oversee office-related expenses, invoices, and budget tracking, and support budget planning and forecasting.
Identify operational risks and improvement opportunities, and proactively propose solutions.
Coordinate office events and local employee initiatives together with relevant internal teams.
Ensure local office processes, including health, safety, and fire, comply with company policies and applicable local requirements.
What you'll bring
Comfort taking full ownership of operational areas and figuring things out independently.
A practical, hands-on, and proactive approach to problem-solving and space management.
A strong focus on clarity, order, and helping others do their best work.
The ability to lead with empathy, delegate effectively, and support team development.
Confidence managing changing priorities and keeping projects moving forward.
A thoughtful approach to building a welcoming, productive workplace culture.
Strong communication skills and the ability to work effectively with different internal and external stakeholders.
What you'll need
Solid experience in office management, workplace operations, or administration.
Experience leading or coordinating a team.
The proven capability to handle office budgets, invoices, and supplier contracts.
Experience managing external vendors, landlords, and service providers.
Good organizational and project management skills, with strong attention to detail.
The ability to manage workplace projects, space changes, and operational initiatives.
The ability to ensure compliance with local health, safety, and administrative requirements.
Fluency in English and Serbian.
What success looks like
In this role, success means running an office where operations are predictable, vendors are managed effectively, and compliance is always up to standard. Your team feels supported, local leadership has full visibility into workplace operations and budgets, and employees have a well-maintained, comfortable space where they enjoy working.
Why join JetBrains?
Strong base salary. We offer competitive pay that reflects your skills and experience.
Flexible work location. Enjoy the freedom to work from home or from the office.
Remote work. Spend up to 30 days per year working remotely from abroad.
Extra time off. More days to relax, recharge, and do the things you love.
Medical insurance allowance. Enjoy peace of mind for you and your family
Learning and development opportunities. Access to conferences, courses, and language classes.
Language classes. Pick up the local language or sharpen your English skills.
Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
Mental health support. To help you feel your best, we provide easy access to professional mental health services.
Sports benefit. Enjoy an on-site gym or sports club stipend.
Internal events. Join company-wide celebrations and team gatherings.
*Some benefits may vary depending on location.
#LI-AK1
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
4+ years of proven success in outbound sales and high-level account management, specifically closing net-new business. Strong experience in a Mid-Market sales motion, demonstrating the ability to navigate longer, more complex deal cycles and break into executive teams (VP to C-Suite).
Location: Brisbane, Australia
VALD
is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 10,000 clients in over 100 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies.
Years on from its humble beginnings in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with five offices across four continents.
Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD’s suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.
About the role
VALD is building the world’s largest musculoskeletal database, with over two billion data points and counting. Using this data, we can help practitioners to objectively assess patients’ progress and make more accurate, data-informed treatment decisions. We are looking for someone who has hybrid experience in data engineering and data analysis to help shape the future of the VALD Data Lakehouse.
In this role, you will
Build agentic capabilities:
design and ship production agent workflows, including orchestration, tool calling, MCP servers, skills and context management.
Ground AI in data:
build retrieval, search and data-querying capabilities across our data platforms, including Snowflake Cortex and Databricks.
Own quality in production:
design and evolve evaluation, monitor quality, feedback, cost and latency, and make improvements to accuracy and robustness
Build in safety and security:
implement guardrails that keep responses within agreed scope, and ensure each customer's data and context stay securely isolated.
Ship through automation:
deploy AI components through version-controlled pipelines, promoted consistently across environments and regions.
Integrate across teams:
work with data engineering, platform and deployment teams to bring AI capabilities into the VALD product suite.
Shape what gets built:
influence architecture and product decisions, and proactively find ways to improve robustness.
Is this you?
This is a hands-on engineering role for builders, not a research or manual testing position. You don't need every tool on this page. We'd rather hear about one difficult AI system you've built to solve a business problem and maintained in operation, rather than a long list of technologies you've used. We're chasing:
Strong software engineering skills
in modern languages, with the depth to own what you build through deployment and operation.
A record of shipping
LLM-powered or agentic products through to production.
Hands-on experience evaluating AI systems
and using the results to drive decisions.
Practical experience
with retrieval, tool use and agent design.
A clear communicator
who can explain trade-offs to non-technical stakeholders.
Beneficial experience:
Azure
MCPs
AI in health and regulated environments
Why VALD?
You will be working in a fast-paced, dynamic company that has a culture around the belief that anything is possible with hard work, creativity, dedication, and good timing.
We have a range of benefits we offer to our team, such as:
The opportunity to work in a company that is redefining allied healthcare.
Working with a range of high-performing individuals and teams across a range of disciplines.
Working with contemporary tooling on industry first applications.
Casual work attire.
Chefs that prepare you delicious fresh breakfast and lunch.
An on-site barista to make your coffee just as you like it.
A team gym, masseuse, and access to physiotherapy and exercise physiology services.
Diversity & Inclusion Commitment
VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds.
Apply now
We can't wait to meet you and discuss what a career with VALD could look like for you!
Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.
Salary: Up to $200,000 / year
Location: CAN: Vancouver (333 Seymour St)
Workplace: Hybrid
The role / impact
You will focus on solving engineering problems at scale, moving beyond feature delivery to influence the architecture and implementation of distributed systems. By refactoring complex, monolithic systems and building high-quality, scalable software, your work ensures our platform remains robust and reliable for millions of global users.
As a senior member of the team, you will have the autonomy to make major code design decisions and contribute to global engineering standards. You will balance technical excellence with mentorship, acting as a role model and coaching others through complex technical challenges to help them grow.
The team / how they connect
You will join a collaborative environment where engineers, product owners, and designers work together using agile and delivery practices to ship meaningful code. The team prioritizes continuous learning and mastery, frequently participating in code reviews and knowledge-sharing sessions to maintain a high bar for technical craft.
The team is currently working on / Initially, you will focus on
- Modernizing systems by refactoring monolithic components into distributed, scalable architectures.
- Enhancing the developer experience through the maturation of CI/CD concepts, tooling, and TDD practices.
- Building and maintaining a diverse tech stack that includes C#,.Net, React, AWS, and Kubernetes.
- Developing and implementing technical solution designs that align with long-term engineering frameworks.
Where and how you can work
This role is based in our Vancouver office, where we embrace a hybrid working model. You will have the flexibility to work from home while joining the team in the office for "boost days" (1-2 days a week) to collaborate, socialize, and solve complex problems in person.
Here are some of the things we are looking for
- Proven experience delivering and operating complex, large-scale systems (distributed/high-availability environments), with strong fundamentals and the ability to ramp quickly across adjacent technologies (we’re tech-stack agnostic).
- You bring a growth mindset and a passion for proactively maintaining and sharing technical knowledge with your peers.
- A background in designing and building high-quality software within a range of languages and tools is essential.
- You possess the ability to lead major code design decisions and contribute to wider technical solutioning.
- Experience with modern engineering practices like automated testing, refactoring, and agile delivery is key to your success.
- You enjoy mentoring other engineers and helping them grow their technical skills through supportive coaching.
- A deep care for technical excellence and a drive to solve large-scale engineering challenges motivates your daily work.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. We are also tech stack agnostic, so please apply if you've worked with adjacent technologies.
Compensation Philosophy
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The base salary range for this role in Canada is $155,000 - $205,000 CAD.
Please note that this range represents base salary only. We believe in rewarding our people for their total contribution, which is why we look at compensation through a holistic lens. In addition to base pay, your total package may include:
- Variable Pay: Eligibility commissions or equity based on role and performance.
- Comprehensive Benefits: World-class health, wellness, and retirement programs.
- Xero Perks: Inside Xero https://careers.xero.com/inside-xero/benefits-wellbeing/ Explore our full suite of benefits, from wellbeing initiatives to professional development.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role
Location: Metn, Lebanon
The Company
Toters is an on-demand e-commerce and delivery platform that enables customers to get anything in their city with the highest level of convenience.
Technology is at the heart of everything we do. Our product and engineering teams work every day to build experiences that make customers’ lives easier while continuously improving internal systems to deliver faster and at the best cost.
If you’re excited about working in a high-growth startup environment and want to be part of a team shaping the future of how people shop in the Middle East, we’d love to hear from you.
About the Role
Are you passionate about building scalable backend systems while owning the cloud infrastructure that powers them? As a
Senior Backend Engineer (Platform & DevOps)
at Toters, you'll split your time between designing and developing production-grade backend services and improving the cloud platform, deployment pipelines, and operational excellence that enable our engineering teams to deliver software safely and efficiently.
In this role, you'll own services end-to-end—from application design and implementation to deployment, monitoring, scalability, security, and production reliability. Working closely with Software Engineers, Product Managers, and Infrastructure teams, you'll help build resilient systems that power our products while continuously improving the developer experience.
In this role, you will:
Backend Engineering
Collaborate with cross-functional teams to translate business requirements into scalable backend solutions.
Design, develop, test, and maintain high-performance backend services using PHP (Laravel).
Design and build RESTful APIs and microservices that power customer-facing and internal applications.
Write clean, maintainable, and well-tested code following engineering best practices.
Optimize application performance, database queries, caching strategies, and system scalability.
Participate in architecture discussions and contribute to technical decisions that improve long-term maintainability.
Conduct thoughtful code reviews and mentor engineers through technical guidance and best practices.
Platform & DevOps
Design, build, and maintain cloud infrastructure on AWS to support highly available and scalable applications.
Build and improve CI/CD pipelines that enable fast, reliable, and secure software delivery.
Manage containerized applications using Docker and Kubernetes.
Automate infrastructure provisioning and configuration using Infrastructure as Code (Terraform or similar tools).
Improve system observability through monitoring, logging, alerting, and performance dashboards.
Optimize cloud infrastructure for scalability, reliability, security, and cost efficiency.
Participate in production incident response, troubleshooting, root cause analysis, and post-incident reviews.
Implement security best practices for applications, infrastructure, secrets management, and access control.
Continuously improve deployment processes, operational tooling, and developer experience across engineering teams.
Key Qualifications
Bachelor’s degree in Computer Science, Engineering, or a related field.
6+ years of experience in backend software engineering, with significant hands-on experience in cloud infrastructure and DevOps practices.
Strong experience developing backend applications using
PHP (Laravel)
.
Solid understanding of Object-Oriented Programming (OOP), SOLID principles, design patterns, and software architecture.
Experience designing and building RESTful APIs, distributed systems, and microservices.
Strong experience with relational databases such as
PostgreSQL
or
MySQL
, along with caching technologies such as
Redis
.
Strong hands-on experience with
AWS
, including services such as EC2, ECS, Lambda, RDS, S3, IAM, CloudWatch, VPC, and SQS.
Experience building and maintaining CI/CD pipelines using GitHub Actions, GitLab CI, Jenkins, or similar tools.
Experience working with
Docker
and
Kubernetes
in production environments.
Experience using Infrastructure as Code tools such as
Terraform
or CloudFormation.
Strong understanding of Linux systems, networking fundamentals, and cloud security best practices.
Experience implementing monitoring, logging, and observability solutions using tools such as CloudWatch, Grafana, Prometheus, or the ELK stack.
Experience owning production systems, participating in on-call rotations, and resolving production incidents.
Strong communication skills with the ability to collaborate across teams and mentor engineers.
Passion for building scalable, secure, and reliable systems while continuously improving engineering excellence.
Nice to Have
Experience with
Go
,
Python
, or additional backend programming languages.
Experience with messaging and streaming technologies such as
Kafka
,
RabbitMQ
, or
AWS SQS/SNS
.
Experience deploying serverless applications using AWS Lambda.
Experience with Helm, ArgoCD, or GitOps workflows.
Experience building Internal Developer Platforms (IDPs) or improving developer tooling.
Experience with service mesh technologies such as Istio or Linkerd.
Experience working in high-growth technology companies, e-commerce, or on-demand delivery platforms.
AWS certifications are a plus.
Why Toters?
Flexible work environment with hybrid-friendly roles.
Opportunity to work across software engineering and cloud infrastructure, building systems that directly power Toters' products.
Solve complex engineering challenges involving backend architecture, cloud infrastructure, automation, and distributed systems.
Collaborate with talented engineers in a culture of ownership, mentorship, and continuous learning.
Direct impact on products used by thousands of customers every day.
Competitive compensation package.
Exclusive discounts on Toters orders.
First-class medical insurance.
Location: Metn, Lebanon
Head of AI Transformation
The Company
Toters is an on-demand e-commerce and delivery platform that enables customers to get anything in their city with the highest level of convenience.
Technology is at the heart of everything we do. Our product and engineering teams work every day to build experiences that make customers' lives easier while continuously improving internal systems to deliver faster and at the best cost.
If you're excited about working in a high-growth startup environment and want to be part of a team shaping the future of how people shop in the Middle East, we'd love to hear from you.
About the Role
Are you ready to make AI leverage a company's defining competitive advantage? As a Head of AI Transformation at Toters, you'll transform how we build software, unlock every function to build with AI, and compound our proprietary data and intelligence into product and business outcomes.
The role sits above day-to-day line management and is accountable for outcomes, cross-org alignment, and unblocking. You'll own direction, standards, and outcomes, while delivery is co-owned with our platform and area teams.
In this role, you will:
Your mandate spans four workstreams.
AI-native software development
Own the strategy and operating model for AI across planning, development, review, testing, and release.
Take our internal AI development harness to maturity across every engineering team, and define reusable AI workflows for our main types of engineering work.
Own AI governance: guardrails, code review policy (including reducing human review load where AI review quality supports it), validation standards for AI-generated code, and cost and usage visibility per team.
Deliver velocity with safety, measured by cycle time, review load, defect trends, and cost per unit of output.
Everyone is an AI builder.
Grow our internal AI building platform beyond engineering, activating domain experts across Product, Operations, Finance, and Commercial as builders.
Shape a Forward-Deployed Engineering function that finds high-value opportunities across the business and lands them as working AI solutions.
Build a compounding intelligence layer of shared context, prompts, patterns, and learnings that makes every new build faster than the last.
Drive adoption, measured by live use cases, functions actively building, and time from idea to working tool.
AI-native internal tooling
Make the AI-native path the default for building internal and admin tools, with the traditional engineering queue as the exception.
Partner with our admin platform and Design System teams so AI-built tools compose with shared foundations rather than fragmenting them.
Free up engineering capacity, measured by engineer-hours per month, moved from low-complexity internal requests to strategic work.
AI-powered customer features
Enable product teams to ship customer-facing AI features, partnering with our Applied AI platform on personalization, semantic search and recommendations, fraud intelligence, and intelligent spend.
Set the bar for production AI: evals, guardrails, degradation paths, and measurable business attribution for every AI feature.
Deliver shipped product impact: AI features live across multiple product domains with attributable gains in conversion, retention, or efficiency.
Across all workstreams
Drive alignment with engineering, product, and business leaders, and clear the blockers that slow adoption.
Act as Toters' technical reference on AI, guiding architecture decisions and evaluating tools, models, and vendors.
Mentor engineers and builders across the company to raise AI fluency and engineering excellence.
Report progress, trade-offs, and results clearly to leadership.
Key Qualifications
Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
10+ years of software engineering experience, including several years setting technical direction across multiple teams at Staff or Principal level.
Hands-on experience building and shipping production LLM systems: retrieval, agents and tool use, evals, and guardrails.
Deep, daily experience with AI-assisted development tools, and a track record of driving their adoption across engineering teams.
Strong system design and backend foundations, with the depth to review architecture across services, data, and infrastructure.
Experience defining engineering standards, governance, or operating models and getting them adopted at organization level.
A data-driven approach to measuring engineering productivity and business impact (e.g., DORA metrics, A/B testing).
Proven ability to influence without authority across engineering, product, and business functions.
Strong English communication skills and the ability to explain AI trade-offs to technical and non-technical audiences.
Nice to Have
Production ML experience in personalization, search and recommendations, or fraud detection.
Experience enabling non-engineers to build with AI or low-code tools.
Experience managing LLM cost, usage, and vendor strategy at scale.
Experience as a Tech Lead Manager or leading a small engineering team.
Familiarity with PHP (Laravel), PostgreSQL, Redis, and AWS.
Previous experience with food delivery, e-commerce, or on-demand platforms.
Public work on AI engineering: talks, writing, or open-source contributions.
Why Toters?
Define how a high-growth company builds with AI, with company-wide scope and direct backing from leadership.
Flexible work environment with hybrid-friendly roles.
Opportunity to lead impactful initiatives and shape technical strategy.
Collaborate with talented engineers while growing your career.
Strong culture of mentorship, collaboration, and continuous learning.
Direct impact on products used by thousands of customers every day.
Competitive compensation package.
Exclusive discounts on Toters orders.
First-class medical insurance.
Location: Seoul, South Korea
About the company
Pixelogic, a subsidiary of the IMAGICA GROUP, is a global provider of content localization and distribution services for the media and entertainment industry. Built on advanced next generation workflows and operations in Burbank, Culver City, London, Cairo and Cape Town, Pixelogic services the industry’s leading content owners including the major Hollywood studios, broadcasters and digital platforms.
Pixelogic services include subtitling and closed captioning, foreign language dubbing, access services, text and metadata translation, audio services, marketing and promotional material design and versioning, digital cinema mastering and key fulfillment, home entertainment mastering, compression and authoring for physical media formats, transcoding and packaging for digital distribution products, archive mastering, and custom software and application development services.
Pixelogic was founded in 2016 as a next-gen media supply chain provider focused on premium localization and distribution services for features and series, including marketing materials such as trailers and TV spots. The company localizes content in over 60 languages and services all worldwide distribution venues and delivery formats. This includes support for digital cinema, physical media (DVD, Blu-ray and Ultra HD Blu-ray) and hundreds of digital media variants. Pixelogic employs nearly 700 full-time employees worldwide.
To support our continued expansion, we are currently looking for “Roll Up Your Sleeves” problem solvers that can work as part of a world-class team. Our work environment is unique. So is the right candidate. This is a fantastic opportunity to join a forward looking company that offers an exciting, creative and dynamic work environment with tremendous career growth potential.
Responsibilities:
· Responsible for the creation and QC review of Korean SDH subtitle file
· Maintain quality standards with accuracy and speed and adhere to style guidelines and project-specific instructions.
· Meet tight deadlines while maintaining a high standard of quality
· Must be punctual, dependable and flexible, and possess a team attitude and willingness to adapt to last-minute changes to programming and industry.
· Manage assignments on a pro-active basis and escalate issues to management.
· Maintain the confidentiality of sensitive content
· Misc. tasks as assigned by Senior Management
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한국어 SDH 자막 파일 작성 및 QC 검토 담당
정확성과 속도로 품질 표준을 유지하고 스타일 가이드라인과 프로젝트별 지침 준수
높은 수준의 품질을 유지하면서 엄격한 마감일 준수
시간을 지키고 신뢰할 수 있으며 유연해야 하며, 프로그래밍 및 산업의 막판 변화에 적응하려는 팀 태도와 의지
사전 예방적으로 할당을 관리하고 문제를 관리로 확대
민감한 콘텐츠의 기밀 유지
고위 경영진이 할당한 작업
Requirements
Qualifications:
· Bachelor's or Master's Degree, preferably in Korean, linguistics and language study majors and/or Entertainment and Media
· Minimum of 3 years of SDH Creation and proofreading experience required
· Knowledge of professional scripting, and subtitling software highly desirable
· Deep sense of urgency and ability to work in a fast-paced environment with high volume
· Attention to detail and accuracy
· Positive attitude when experiencing obstacles and enthusiastic to get things done
· Excellent reading skills, speling/vocabulary and grammar
· Ability to follow technical/style guide for multiple client content types
· Must be residing in South Korea
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학사 또는 석사 학위, 가급적이면 한국어, 언어학 및 언어학 전공 또는 엔터테인먼트 및 미디어 전공
최소 3년 이상의 SDH 생성 및 교정 경험
전문적인 스크립팅 및 자막 소프트웨어에 대한 지식
볼륨이 높은 빠른 환경에서 작업할 수 있는 깊은 긴박감과 능력
디테일과 정확성에 대한 주의 집중
장애물을 경험할 때의 긍정적인 태도와 일을 해낼 수 있는 열정
뛰어난 읽기 능력, 철자/어휘 및 문법
여러 클라이언트 콘텐츠 유형에 대한 기술/스타일 가이드를 따를 수 있는 기능
한국 거주
Benefits
Benefits
Equal Opportunity Employer
We are an equal opportunity employer. Our employment decisions are made without regard to race, religion, color, gender, gender identity, disability, age, sexual orientation, national origin, marital status, citizenship, veteran, military, or any other legally protected status.
고용 평등 기업
저희는 고용 평등 기업으로, 인종, 종교, 피부색, 성별, 성 정체성, 장애, 나이, 성적 지향성, 국적, 결혼 유무, 시민권, 참전용사, 군인 혹은 기타 법적 보호를 받는 지위가 채용 결정 시 아무런 영향을 주지 않습니다
Benefits
Robust pension plan
Global company with a diverse and inclusive environment
Career development
Collaborative, team-based structure
혜택
탄탄한 연금 제도
다양하고 포괄적인 글로벌 기업
경력 계발
협력적이고 팀 중심의 구조
ГибридseniorEspoo; Berlin
ГибридBerlin
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Boston, Massachusetts; Foster City, California; Marlton, New Jersey; Remote, United States; You'll work American-timezone hours to give our global community timely, effective support; Comfort working independently across distributed teams and time zones; The ability to work aligned with American time zones