Location: Utah - Millcreek
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them.
About the Role
The Maintenance Supervisor is responsible for leading the maintenance operations of the community, ensuring the property is well-maintained, safe, and operating efficiently. This role oversees the maintenance team, manages vendor relationships, and ensures timely completion of maintenance requests and preventative maintenance programs.
This position is ideal for a hands-on leader who combines strong technical expertise with team leadership, operational oversight, and a commitment to delivering an exceptional resident experience.
Key Responsibilities
Maintenance Operations & Property Oversight
Oversee all maintenance operations, including maintenance requests, make-ready processes, and preventative maintenance programs
Ensure the overall condition, safety, and appearance of the community meets Cottonwood standards
Schedule, prioritize, and assign work orders to ensure timely and efficient completion
Perform and support maintenance tasks as needed across HVAC, plumbing, electrical, and general repairs
Conduct regular inspections of the property to identify maintenance needs and potential risks
Ensure all work orders are completed accurately and closed out in a timely manner
Vendor & Inventory Management
Source, schedule, and supervise vendors to ensure quality work and adherence to scope and timelines
Manage inventory, ordering, and delivery of maintenance supplies and equipment within budget
Evaluate products and materials to improve efficiency, cost-effectiveness, and property performance
Maintain accurate records for materials, equipment, and vendor services
Team Leadership & Development
Lead, train, and develop the maintenance team, including Maintenance Technicians at all levels
Plan, assign, and direct daily work while setting clear expectations for performance and quality
Conduct hiring, onboarding, training, and performance management for maintenance team members
Provide coaching, feedback, and development opportunities to support team growth
Foster a culture of accountability, safety, and teamwork
Financial & Administrative Management
Manage maintenance-related expenses in alignment with the property budget
Support purchase order processes, vendor contracts, and cost tracking
Complete required reports, inspections, and documentation accurately and on time
Maintain SDS logs and ensure proper documentation of safety materials
Customer Service & Resident Experience
Ensure prompt and professional response to resident maintenance requests
Address and resolve maintenance-related concerns with a customer-first approach
Maintain strong communication with residents, office staff, and vendors
Support resident satisfaction and retention through quality service delivery
Safety & Compliance
Enforce all company safety policies and procedures, including OSHA standards
Train team members on safety protocols and ensure consistent compliance
Maintain awareness of regulatory requirements and ensure adherence to local, state, and federal laws
Identify and address safety hazards proactively
What You Bring
High school diploma or GED required
Valid driver’s license and reliable transportation required
2+ years of experience in multifamily property maintenance
2+ years of experience leading or supervising maintenance teams
EPA Certification (Type II or Universal) required
Certified Pool Operator (CPO) certification preferred
CAMT certification preferred
Proficiency in Microsoft Office required
Experience with Entrata preferred
Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance systems
Experience with inventory management, vendor coordination, and budgeting
Strong leadership, communication, and organizational skills
Ability to multitask and perform effectively in a fast-paced environment
Professional attitude with a strong customer service mindset
Ability
to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
Ability to communicate effectively with residents, vendors, and team members
Availability to work standard community hours, including evenings and weekends
Availability to participate in an on-call rotation
Physical Requirements
Regularly required to stand
Ability to climb stairs, walk, and balance is frequently needed
Sit, stoop, kneel, crouch, or crawl is frequently needed
Push or pull to move equipment, appliances, open and close doors, etc.
Climb ladders to perform routine maintenance/repairs
Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed
Ability to taste or smell is frequently needed
Reaching above the shoulders frequently needed
Finger dexterity to operate tools frequently needed
Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons
Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus
Constant need for talking and hearing to communicate with residents and associates
Why Cottonwood Residential?
We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: United States- East Hartford, Connecticut
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
**SIGN ON BONUS: $5,000 USD**
CANDIDATES CAN RESIDE ANYWHERE WITHIN THE CONTINENTAL UNITED STATES.
Principal Duties/Responsibilities:
· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.
· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment. Compiles alternative packages for purposes of retrofit, upgrade, or alternative functionality of equipment.
· Independently performs maintenance as per industry standards; creates maintenance standards and instructions for altered or new manufacturing equipment.
· Directs customer counterparts in maintenance optimization efforts, reliability, and preventative maintenance processes.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data. Compiles technical manuals, operations, and maintenance processes relevant to equipment upgrades and automation integrations.
· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.
· Alters, troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.
· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.
· Conducts on-the-job training and leads technical programs for technical development of customers and coworkers
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 12 years of related experience in specific industry; or, 15 years of experience in specific industry.
· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.
· Must be able to use basic hand tools and specialized tools, and programming software as appropriate.
· Extensive travel required. (Local and/or National)
Desirable KSAs:
· Experience in condition based maintenance techniques, precision mechanical alignments, maintenance of applicable process equipment, and automation integration.
· Robust experience in programmable logic controllers, field device troubleshooting, maintenance of electrical drive and motor systems, and motion control devices.
Competencies:
· Communications
· Customer Focus
· Personal Discipline
· Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range
$44.97
—
$57.53 USD
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy
here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí
here.
Location: United States- Greenville, South Carolina
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
**SIGN ON BONUS: $5,000 USD**
CANDIDATES CAN RESIDE ANYWHERE WITHIN THE CONTINENTAL UNITED STATES.
Principal Duties/Responsibilities:
· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.
· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment. Compiles alternative packages for purposes of retrofit, upgrade, or alternative functionality of equipment.
· Independently performs maintenance as per industry standards; creates maintenance standards and instructions for altered or new manufacturing equipment.
· Directs customer counterparts in maintenance optimization efforts, reliability, and preventative maintenance processes.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data. Compiles technical manuals, operations, and maintenance processes relevant to equipment upgrades and automation integrations.
· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.
· Alters, troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.
· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.
· Conducts on-the-job training and leads technical programs for technical development of customers and coworkers
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 12 years of related experience in specific industry; or, 15 years of experience in specific industry.
· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.
· Must be able to use basic hand tools and specialized tools, and programming software as appropriate.
· Extensive travel required. (Local and/or National)
Desirable KSAs:
· Experience in condition based maintenance techniques, precision mechanical alignments, maintenance of applicable process equipment, and automation integration.
· Robust experience in programmable logic controllers, field device troubleshooting, maintenance of electrical drive and motor systems, and motion control devices.
Competencies:
· Communications
· Customer Focus
· Personal Discipline
· Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range
$44.97
—
$57.53 USD
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy
here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí
here.
Location: Remote
Workplace: remote
As a Population Health Strategy & Operations Senior Manager, you will focus on the operational effectiveness of our Population Health programs. The ideal candidate balances long-term strategic thinking with deep operational expertise and is motivated by execution. Think of this role as the key operating partner for our Population Health businesses - you will lead team meetings, drive focus around key priorities, track daily and weekly metrics of business performance, and drop in deep across the team on key initiatives. You will turn messy, cross-functional work into actionable plans, leverage AI to drive team efficiency (including, and especially, ours!), and conduct deep-dive operational assessments to identify and implement efficiency drivers. This role is an individual contributor reporting to the Senior Director, Population Health Strategy & Operations.
Responsibilities:
Lead Operational Testing & Experiments:
Drive ops testing for Care & Case Management (CCM) and navigation teams, including things like AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value
Manage Cross-Functional Projects:
Turn cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams. Manage project timelines, milestones, and KPIs
Data-Driven Reporting:
Own daily and weekly business readouts for the CCM business and ensure metrics and reporting remain accurate and honest. Work closely with our data team to ensure the right visibility into the metrics we need, and finding the correct leading indicators as needed for operational changes
Leadership Support:
Lead daily huddles for the CCM leadership team and act as a connection point between clinical services
Operational Deep Dives:
Conduct deep dives into team operations—including shadowing our navigation, and CCM teams—to determine where bottlenecks exist and develop tests to resolve these issues. Become the business expert on how those teams operate and where their challenges are
Population Health Strategy:
Own the executions of key Population Health margin projects (e.g., by developing strategies for secondary clinician utilization and overall clinical operations improvement)
Uplevel Team with AI:
Identify opportunities to make the team more efficient and effective through the use of AI productivity tools and automation
Product Partnership:
Be the voice of operations for the Population Health team in meetings with our EPDD partners. Work especially closely with our product partners to develop the right new product features that will work with how our teams need to operate in order to drive outcomes (and margin)
Risk Mitigation:
Anticipate program risks and develop mitigation strategies; identify potential risks and assess their impact on projects
Required Qualifications:
At least seven years of experience in a fast-growing business managing cross-functional projects
Operationally minded: proven ability to analyze a process, identify logjams, and develop tests to resolve issues
Strong modeling skills: proficiency in Excel to build robust models
Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables
Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment
Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment
Excellent oral and written communications skills
Excellent interpersonal and problem-solving skills
Comfort with data analysis (experience with Looker preferred)
Healthcare experience preferred
Bachelor’s degree required
Excellent interpersonal, oral, and written communication skills
Physical/Cognitive Requirements:
Ability to remain seated in a stationary position for prolonged periods.
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
Ability to interact with leadership, employees, and members in an appropriate manner.
Occasional travel required
The base salary range for this full-time position is $147,940 – $198,984 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).
For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
Location: Remote US Nationwide
About the Role
Daybreak Health delivers teletherapy to young people and families through schools, funded by health plans. As our Senior Director of Revenue Cycle Management, you will own the revenue cycle end to end, from enrollment through cash, for a payer mix that is narrow but operationally demanding: Medicaid and managed care organizations (MCOs), outpatient behavioral health, telehealth, and clinicians licensed across multiple states.
This is a build role, not a maintain role. You will inherit real gaps and be expected to close them with process and automation rather than headcount. You will report to our President and Co-Founder and lead the RCM team, which today includes an RCM Manager, a Lead Billing Specialist, and Billing Specialists. You will also partner closely with Finance, Clinical Operations, Product and Engineering, and Credentialing. You will present directly to executives and have clear line of sight into the cash you move.
We will not scale RCM by adding billing headcount in step with claim volume. We are looking for a leader who treats that as a design constraint and gets energized by it.
What You'll Own
AR and denials.
Read an aging report, know where the money is stuck, and fix the root cause, not just the claim. You will build the habit of tracing denials and slow-pay patterns back to the workflow, payer rule, or system gap that created them.
Metrics and reporting.
Run the function off numbers: net collection rate, days in AR, clean claim rate, denial rate, and cost to collect. Give leadership a view of collections they can trust, with definitions that hold up and reporting that does not depend on heroics.
Systems.
Own the EHR, clearinghouse, and billing platform relationships and configuration. Find process gaps and build solutions, including working with Engineering when the fix lives in the product.
Front-end revenue integrity.
Own real-time eligibility and benefits verification at intake, patient responsibility, and estimates. Most denials are created before the session happens. You will influence workflows you don't directly manage, particularly with Clinical Operations, and drive upstream behavior change.
Automation and AI leverage.
Default to eliminating repetitive work. You will identify where automation and AI can take over manual billing, posting, follow-up, and reconciliation work, and put them into production with the right controls.
Cash forecasting.
Be a credible partner to Finance at close, accruals, reserves, and AR allowance. Finance should never have to chase RCM for a number or wonder how it was built.
Compliance.
Adolescent behavioral health billing carries real confidentiality risk in EOBs, statements, and minor-consent handling, on top of HIPAA and payer audit exposure. You will build the operating discipline that keeps us compliant as we scale.
What Success Looks Like
Leadership, Finance, and the executive team trust the NCR numbers, know what is driving them, and see them improve!
AR is understood by payer, age bucket, and root cause, and aged balances are moving in the right direction.
Denial and clean claim rates improve because upstream workflows (eligibility, authorization, intake, documentation) are fixed at the source.
Manual billing work keeps getting simpler or automated, and RCM capacity scales more slowly than claim volume.
Finance gets forecasts, accruals, and reserve inputs on time, with clear assumptions and honest variance explanations.
Clinical Operations and RCM work from shared definitions and a shared view of how clinical workflows affect revenue.
Confidentiality, minor-consent, and audit-readiness practices are documented, trained, and followed.
What We're Looking For
10+ years in RCM, including 5+ years leading RCM teams.
Experience in one or two startups. You have built from square one and stayed flexible as the business changed.
Deep outpatient behavioral health and Medicaid/MCO billing expertise.
Practical, hands-on use of AI and automation to improve how work gets done, and good judgment about where human review still matters.
A track record of standing up reporting, automating manual work, and leading system migrations.
Comfort owning numbers publicly and being wrong out loud when the forecast misses.
Strong executive communication. You can turn a complicated billing finding into a clear recommendation, with the tradeoffs spelled out.
Ability to influence stakeholders and drive change without direct authority, especially across Clinical Operations, Product, and Engineering.
Nice to have:
Experience with school-based, pediatric, or youth behavioral health programs.
Experience billing across multiple states with a multi-state licensed clinician workforce.
Familiarity with BI tools.
Exposure to value-based or outcomes-linked payer contracts.
Compensation and Benefits
The target base salary range for this role is
$175,000
, plus equity and benefits. Actual compensation will depend on experience, location, and internal equity considerations. Placement within the range reflects depth of behavioral health and Medicaid experience, startup build experience, and team size owned.
Generous equity package
Medical, dental, and vision coverage, with Daybreak covering a significant share of premiums for employees and dependents
Flexible unlimited time off, company holidays, and quarterly mental health days
Fully remote work from anywhere in the United States
Location: Remote US Nationwide
About the Role
Daybreak Health delivers teletherapy to young people and families through schools, funded by health plans. As our Senior Director of Revenue Cycle Management, you will own the revenue cycle end to end, from enrollment through cash, for a payer mix that is narrow but operationally demanding: Medicaid and managed care organizations (MCOs), outpatient behavioral health, telehealth, and clinicians licensed across multiple states.
This is a build role, not a maintain role. You will inherit real gaps and be expected to close them with process and automation rather than headcount. You will report to our President and Co-Founder and lead the RCM team, which today includes an RCM Manager, a Lead Billing Specialist, and Billing Specialists. You will also partner closely with Finance, Clinical Operations, Product and Engineering, and Credentialing. You will present directly to executives and have clear line of sight into the cash you move.
We will not scale RCM by adding billing headcount in step with claim volume. We are looking for a leader who treats that as a design constraint and gets energized by it.
What You'll Own
AR and denials.
Read an aging report, know where the money is stuck, and fix the root cause, not just the claim. You will build the habit of tracing denials and slow-pay patterns back to the workflow, payer rule, or system gap that created them.
Metrics and reporting.
Run the function off numbers: net collection rate, days in AR, clean claim rate, denial rate, and cost to collect. Give leadership a view of collections they can trust, with definitions that hold up and reporting that does not depend on heroics.
Systems.
Own the EHR, clearinghouse, and billing platform relationships and configuration. Find process gaps and build solutions, including working with Engineering when the fix lives in the product.
Front-end revenue integrity.
Own real-time eligibility and benefits verification at intake, patient responsibility, and estimates. Most denials are created before the session happens. You will influence workflows you don't directly manage, particularly with Clinical Operations, and drive upstream behavior change.
Automation and AI leverage.
Default to eliminating repetitive work. You will identify where automation and AI can take over manual billing, posting, follow-up, and reconciliation work, and put them into production with the right controls.
Cash forecasting.
Be a credible partner to Finance at close, accruals, reserves, and AR allowance. Finance should never have to chase RCM for a number or wonder how it was built.
Compliance.
Adolescent behavioral health billing carries real confidentiality risk in EOBs, statements, and minor-consent handling, on top of HIPAA and payer audit exposure. You will build the operating discipline that keeps us compliant as we scale.
What Success Looks Like
Leadership, Finance, and the executive team trust the NCR numbers, know what is driving them, and see them improve!
AR is understood by payer, age bucket, and root cause, and aged balances are moving in the right direction.
Denial and clean claim rates improve because upstream workflows (eligibility, authorization, intake, documentation) are fixed at the source.
Manual billing work keeps getting simpler or automated, and RCM capacity scales more slowly than claim volume.
Finance gets forecasts, accruals, and reserve inputs on time, with clear assumptions and honest variance explanations.
Clinical Operations and RCM work from shared definitions and a shared view of how clinical workflows affect revenue.
Confidentiality, minor-consent, and audit-readiness practices are documented, trained, and followed.
What We're Looking For
10+ years in RCM, including 5+ years leading RCM teams.
Experience in one or two startups. You have built from square one and stayed flexible as the business changed.
Deep outpatient behavioral health and Medicaid/MCO billing expertise.
Practical, hands-on use of AI and automation to improve how work gets done, and good judgment about where human review still matters.
A track record of standing up reporting, automating manual work, and leading system migrations.
Comfort owning numbers publicly and being wrong out loud when the forecast misses.
Strong executive communication. You can turn a complicated billing finding into a clear recommendation, with the tradeoffs spelled out.
Ability to influence stakeholders and drive change without direct authority, especially across Clinical Operations, Product, and Engineering.
Nice to have:
Experience with school-based, pediatric, or youth behavioral health programs.
Experience billing across multiple states with a multi-state licensed clinician workforce.
Familiarity with BI tools.
Exposure to value-based or outcomes-linked payer contracts.
Compensation and Benefits
The target base salary range for this role is
$175,000
, plus equity and benefits. Actual compensation will depend on experience, location, and internal equity considerations. Placement within the range reflects depth of behavioral health and Medicaid experience, startup build experience, and team size owned.
Generous equity package
Medical, dental, and vision coverage, with Daybreak covering a significant share of premiums for employees and dependents
Flexible unlimited time off, company holidays, and quarterly mental health days
Fully remote work from anywhere in the United States
Location: Global
About the Company
The mining industry has steadily become worse at finding new ore deposits, requiring >10X more capital to make discoveries compared to 30 years ago. The easy-to-find, near-surface deposits have largely been found, and the industry has chronically under-invested in new exploration technology, relying on the manual techniques of yesteryear – even as demand accelerates for copper, lithium, and other metals to build electric vehicles, renewable energy, and data centers.
KoBold builds AI models for mineral exploration and deploys those models—alongside our novel sensors—to guide decisions on KoBold-owned-and-operated exploration programs. In the eight years since founding, KoBold has become by far both the largest independent mineral exploration company and the largest exploration technology developer. Our data scientists and software engineers, who come from leading technology companies, jointly lead exploration programs with our renowned exploration geologists.
KoBold has proven its first discovery with materially less capital than the industry average and found one of the best copper deposits ever discovered: the copper is far more concentrated than the global average of copper mines, and this asset alone is expected to generate meaningful revenue for decades. KoBold has a portfolio of more than 80 other projects, each of which has the potential for another high-quality discovery.
KoBold is privately held; investors include institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Breakthrough Energy Ventures, BOND Capital, Durable Capital, StepStone, and Standard Investments; and strategic natural resources companies BHP and Mitsubishi.
About the Role
KoBold explores across several continents and a widening set of commodities. This role is the geochemical capability that travels with those programs.
Reporting to the Principal Geochemist, you will work as a functioning member of exploration teams in North America, Europe, and Africa; planning and running sampling campaigns, on the ground when it matters, and turning results around quickly enough to change what the team does next.
The Principal Geochemist has responsibility for company-wide standards, independent data quality assurance, and global method and technology development. Your responsibility is in the practice, programs, field decisions, interpretation, and the day-to-day geochemical judgement that the exploration teams you work within depend on. You will work closely with data scientists and software engineers to develop new tools and drive an ever deepening analysis of results. You will work to company standards and audit against them in the field. You will be required to prioritize your time effectively across multiple projects, and multiply your reach by training field teams to sample well without you present.
Responsibilities
Demonstrate in all activities a commitment to the highest standards in health and safety, environment, and community relations
Act as the embedded geochemist for exploration programs across North America, Europe, and Africa, joining project teams for the phases where geochemical decisions are being made and providing insight to existing hypotheses and the generation of new hypotheses fast enough to influence exploration decision making
Design geochemical sampling programs fit for the terrain, regolith, and mineral system being tested, including orientation surveys and the choice of sampling medium, horizon, size fraction, spacing, analytical suite, and digestion, across glaciated terrain, deeply weathered tropical profiles, and arid or transported cover
Own the geochemical component of drilling programs: sampling intervals and sample support, preparation protocols, quality control insertion, and real-time review of incoming assays against the geological model
Apply and audit KoBold's geochemical standards and quality control procedures in the field, resolve routine control failures at program level, and escalate systemic or analytical problems to the Principal Geochemist, who retains independent data quality sign-off
In close collaboration with the science team, interpret multi-element geochemical datasets across commodities and deposit types, including lithogeochemical classification, alteration and trace element vectoring, fertility screening, and appropriate treatment of compositional data
Partner with geoscientists, data scientists and software engineers to improve existing tools, and develop new tools
Assess legacy and third-party geochemical datasets during property evaluation and acquisition due diligence, judging quality, comparability, and fitness for purpose, and identifying where re-analysis or re-sampling is required before the data can carry weight
Work alongside geologists, geophysicists, and data scientists to identify, rank, and prioritise targets, making geochemistry a primary input to targeting
Coach and train field geologists and technicians in leading-practice sampling, and contribute to the standard operating procedures and field documentation that let sampling quality hold when no geochemist is on site
Feed field experience back into method and technology development led by the Principal Geochemist, including practical trials of portable XRF, in-field sample preparation, and emerging analytical techniques
Plan and manage a demanding international travel and deployment schedule, in coordination with the Principal Geochemist and project leadership
Qualifications
A great Senior Geochemist candidate will have:
Strong technical knowledge of more than one ore deposit type and comfort moving between mineral systems. Experience across two or more of sediment-hosted stratiform copper, porphyry copper, IOCG, magmatic nickel-copper-PGE sulfide, or LCT pegmatite systems will be considered an advantage
Demonstrated hands-on experience designing and executing surface geochemical programs, including orientation work, in more than one regolith or cover setting
Experience running the geochemical side of drilling programs, from sampling protocol through quality control to interpretation of results as they arrive
Practical command of quality control for sampling programs, including reference material and duplicate design, control charting, and precision and bias assessment, together with working knowledge of the Theory of Sampling
Excellence in generative analysis, from new concepts through to the integration, interpretation, and modeling of large multi-element datasets
Baseline level of proficiency in standard desktop software packages (e.g., ArcGIS or QGIS) and in at least one dedicated geochemical data analysis package (e.g., ioGAS)
The ability to work effectively as a member of teams they do not manage, across cultures, time zones, and technical disciplines, and to earn influence through the quality of their judgement rather than through reporting lines
Previous experience in coaching and training geoscientists of varying experience, educational backgrounds and cultures in leading-practice mineral exploration
Willingness and ability to travel internationally for extended periods, and eligibility to work or obtain the necessary permissions across the regions covered by this role
Demonstrated commitment to high standards of health and safety in the workplace
A minimum of 8 years’ experience in the mineral exploration industry
Intellectual curiosity and eagerness to learn about all aspects of mineral exploration, particularly in the geology domain. Enjoys constantly learning such that you are driving insights through using our tools in exploration and willing to work directly with geologists in the field.
Ability to explain technical problems to and collaborate on solutions with domain experts who are not Geoscientists. A strong communicator who enjoys working with colleagues across the company.
Excitement about joining a fast-growing early-stage company, comfort with a dynamic work environment, and eagerness to take on an evolving range of responsibilities.
Keen not just to build cool technology, but to figure out what technical product to build to best achieve the business objectives of the company.
A valid passport and willingness to travel to exploration sites around the world, especially during active field seasons.
It is helpful but not required to have:
Working knowledge of one programming or scripting language (e.g., Python, R) applied to geochemical data
Knowledge of geostatistics, compositional data analysis, or other statistical methods relevant for analysis of geoscientific data
Experience with portable XRF and in-field sample preparation as auditable, fit-for-purpose analytical capability
Experience in environmental geochemistry, including baseline surveys and waste and tailings characterisation
International experience, particularly in the Central African Copperbelt, or in the pegmatite provinces of central Africa and Namibia
Professional registration or chartership (e.g., CGeol, FAusIMM, EurGeol, SACNASP)
Working proficiency in French
Note:
Candidates whose background is in exploration geology with a strong geochemical specialisation, and who want to work as a geochemist across a global portfolio rather than a single project, are encouraged to apply.
KoBold Metals is an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunities for people of any race, color, ancestry, religion, sex, gender identity, sexual orientation, marital status, national origin, age, citizenship, disability, or veteran status.
This position is Full-time Exempt.
The US base salary range for this full-time exempt position is $140,000-$185,000, plus equity and benefits including 401k matching.
Location: KoBold is a remote-first workplace. All candidates must be legally authorized to work in one of the following countries: United States, Canada, Australia, South Africa, United Kingdom, Zambia, Democratic Republic of the Congo, Namibia, Finland, Sweden, or Botswana.
Please submit your application to:
https://koboldmetals.com/careers/
What to Expect
Joining KoBold means getting the opportunity for hands-on exposure to our exploration projects around the world. All employees are expected to travel to project sites, with a minimum of one week per year. Field-facing and technical roles spend significantly more time in the field.
Compensation ranges are listed in USD. If you are based outside the US, the range may not translate directly: US pay reflects a different market with different competitive dynamics, so we benchmark roles against the local market rather than converting the listed figure.
Location: Altanta, GA
*$2,000 Signing Bonus*
*Minimum 3 years of HVAC experience required*
Service Area:
Atlanta, GA
Salary
$55k - $85k
/year
based on experience
Monthly bonus based on productivity and profits /
Overtime potential
Why Work for CaptiveAire?
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.
Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Mission: to provide the highest quality products and service to our users at the lowest possible price
Strong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos.
We care about our employees. Safety is our number one priority within CAS. Our employees are provided with extensive safety training and given all necessary equipment to maintain safe working conditions at all times.
Key Responsibilities
Commissioning of CaptiveAire Equipment:
Verifying CAS products operate as designed by testing airflows, reviewing installations, testing product functions by connecting laptops and running automated test, and physical testing of all equipment.
Service & Repair:
Troubleshoot, diagnose, service, and repair commercial HVAC/R systems.
Maintenance:
Develop, maintain, and perform routine preventive maintenance on various commercial mechanical systems to ensure optimal efficiency and operation.
Diagnostics:
Read and interpret electrical schematics, mechanical blueprints, and technical manuals to diagnose complex system issues.
Customer Care:
Communicate clearly and professionally with facility managers, property owners, and team members regarding system status, required repairs, and maintenance recommendations.
Compliance & Safety
:
This is a safety sensitive position with strict adherence
to EPA regulations and company safety standards at all times.
Qualifications & Requirements
Experience:
Minimum 3
years of hands-on experience servicing commercial HVAC systems, or related experience.
Certifications
Valid Driver’s License with a clean driving record
(
required
)
OSHA 10 Certification (suggested)
EPA Universal Certification (suggested)
Technical Skills:
Strong understanding of single/three-phase electrical systems, ability to read commercial wiring schematics, refrigeration cycles.
Physical Demands:
Ability to lift independently, up to 50 lbs., work on ladders/roofs, tight spaces, and perform work in varied weather conditions.
Soft Skills:
Excellent troubleshooting skills, attention to detail, and strong verbal/written communication skills, and must be a safety minded individual.
Clean and Professional appearance:
Company uniforms are provided and required.
Training:
New hire training will require a 1-week course at our R&D facility located in PA. Ability to travel with be required.
Benefits Package
Stable Schedule:
Full-Time, year-round schedule
Health & Wellness:
Medical, Dental, Vision coverage; $100,000 Life Insurance and Long-Term Disability with medical election; Employee Assistance Program
Financial Benefits:
401k with employer match; Flexible Spending Account (FSA)
Time Off:
Nine (9) paid holidays; Paid Time Off (PTO) for vacation, personal, bereavement, and sick days, based upon tenure
Recognition & Rewards:
Tenure Award; Employee Referral Bonus
Company-Provided Equipment:
Uniform shirts; Safety footwear and prescription safety eyewear subsidy; Work vehicle with gas card, tools and technical equipment to include iPhone, iPad/laptop
What our employees have to say
“What I love about CaptiveAire is that we are constantly raising industry standards and at the forefront of innovation utilizing new technologies and implementing new procedures to provide the best product to our customers.”
–
Field Service Technician
“I love that CaptiveAire gives back as much as you put in. We are constantly on the rise in the industry and there is always something new to be learned.”- Field Service Technician
“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service Technician
Learn more about CaptiveAire and our products on our website:
www.captiveaire.com
Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We evaluate applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other factor prohibited by law.
To qualify, applicants must be legally authorized to work in the United States. At this time, we are unable to consider applicants that require sponsorship, now or in the future, for employment visa status.
#HP1
#P1
Location: Palmdale, California, United States
BRPH is a technically focused, creative architecture, engineering, and construction company with over six decades of expertise in helping mission-driven clients in the aerospace, defense, manufacturing, commercial, education, entertainment, hospitality, and federal markets identify gaps in their program delivery and develop innovative solutions to their most challenging problems across the U.S. and around the world. Consistently ranked among the nation’s top firms, we take pride in solving complex challenges with forward-thinking solutions.
About the Location – Palmdale, California
Located in California’s Antelope Valley, Palmdale offers a unique blend of high-desert living, aerospace innovation, and access to Southern California amenities. The area is home to major aerospace and defense employers and provides convenient proximity to Los Angeles while offering more affordable housing, open space, and a strong connection to the region’s aviation and engineering heritage.
SUMMARY:
Plan, direct, or coordinate activities concerned with the construction and maintenance of structures, facilities, and systems. Participate in the conceptual development of a construction project and oversee its organization, scheduling, budgeting, implementation and completion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Establish a strong safety culture at the construction job site. Monitor contractors, subcontractors and employees for adherence to safety regulations, and compliance with OSHA regulations.
• Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.
• Plan, schedule, or coordinate construction project activities to meet deadlines.
• Prepare and submit budget estimates, progress reports, or cost tracking reports.
• Inspect or review projects to monitor compliance with construction documents, building and safety codes, or other regulations.
• Inspect or review projects to monitor compliance with environmental regulations.
• Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.
• Study job specifications to determine appropriate construction methods.
• Investigate damage, safety incidents, or delays at construction sites to ensure that proper construction procedures are being followed.
• Prepare contracts or negotiate revisions to contractual agreements with architects, consultants, clients, suppliers, or subcontractors.
• Develop or implement quality control programs.
EDUCATION and/or EXPERIENCE:
A minimum of 5 years of experience as a Superintendent or a bachelor’s degree from an accredited university with a minimum of 3 years of relevant and progressive experience related to the duties listed above.
PHYSICAL REQUIREMENTS:
• Ability to navigate and move around the construction site, which may involve walking, climbing ladders and scaffolding, and standing for extended periods on uneven surfaces.
• Ability to lift to 50 pounds.
• Ability to handle tools, equipment, and perform tasks that require coordination and manual skills.
• Manual dexterity, hearing, mental acuity, typing, reaching, repetitive motion, speaking, talking, and visual acuity.
• Ability to operate a motor vehicle.
• Ability to stand and sit for periods longer than 30 minutes but not to exceed two hours consecutively.
• Ability to print and draw letters, numbers, words, characters, and symbols that are legible and understood by others.
• Ability to learn complex tasks and remember how to complete tasks without assistance once trained.
• Ability to control behavior when encountering stressful situations or short deadlines and to maintain a high level of concentration.
• Quick thinking and decision-making ability to address issues and challenges that may arise during construction.
• Endurance to work in various weather conditions and handle the physical demands of supervising a construction project.
• Strict adherence to safety protocols and the ability to enforce safety standards on the construction site.
• Adherence to personal protective equipment (PPE) requirements when on the construction site, such as hard hats, safety vests, and steel-toed boots.
This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
Salary range California $100k-$150k annually
EOE/AA/MFDV
In compliance with pay transparency requirements, the salary range for this role is shown below. This is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including, but not limited to, experience and geographic location.
California Pay Range
$100,000
—
$150,000 USD
This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
EOE, including Disability/Vets
Location: Tennessee - Nashville
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them.
About the Role
The Maintenance Technician I is an entry-level maintenance professional responsible for supporting the day-to-day repair and upkeep of the community. This role performs basic maintenance tasks in occupied and vacant apartment homes while ensuring the overall cleanliness and functionality of the property. Working under the direction of the Maintenance Supervisor, this position is ideal for someone looking to grow their career in property maintenance. Success in this role comes from a strong work ethic, attention to detail, and a commitment to delivering timely, high-quality service to residents.
Key Responsibilities
Maintenance & Repairs
Complete maintenance requests for occupied and vacant apartment homes, including basic repairs in plumbing, electrical, carpentry, and general maintenance
Diagnose and troubleshoot maintenance issues, escalating more complex repairs to the Maintenance Supervisor as needed
Perform routine maintenance on appliances, fixtures, and building systems
Assist with HVAC systems, plumbing, and electrical components at an entry level
Support make-ready processes to prepare apartment homes for new residents
Property Upkeep & Support
Walk the community regularly to maintain cleanliness and remove debris from grounds and common areas
Maintain interior spaces such as hallways, amenities, and office areas to ensure a clean and safe environment
Use tools such as blowers or sweepers to keep sidewalks, parking areas, and walkways clear
Distribute resident communications such as notices and newsletters as needed
Assist with general property upkeep and additional maintenance tasks as assigned
Customer Service & Team Collaboration
Interact professionally and courteously with residents, vendors, and team members
Respond to maintenance requests in a timely manner, ensuring a positive resident experience
Communicate effectively with the Maintenance Supervisor regarding work progress and support needs
Contribute to a team-oriented environment focused on resident satisfaction and operational excellence
Safety & Compliance
Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and other applicable regulations
Use appropriate safety equipment when performing maintenance tasks
Read and follow safety labels, operating manuals, and company guidelines
Maintain awareness of utility shut-offs, safety systems, and emergency procedures
Ensure all work areas are clean, organized, and safe
What You Bring
High school diploma or equivalent required
Valid driver’s license and reliable transportation required
0–1+ years of experience in residential maintenance or a related field
Basic knowledge of maintenance and repair tasks, including plumbing, electrical, appliances, and carpentry
EPA certification or HVAC troubleshooting experience is a plus
CPO certification or pool maintenance experience is a plus
Willingness to learn and develop technical skills across multiple trades
Strong problem-solving skills and attention to detail
Professional attitude with a customer service mindset
Ability
to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
Ability to communicate effectively with residents, vendors, and team members
Ability to provide basic tools needed for residential maintenance work, including HVAC gauges if EPA certified
Availability to work standard community hours, including evenings and weekends
Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor
Physical Requirements
Regularly required to stand
Ability to climb stairs, walk, and balance is frequently needed
Sit, stoop, kneel, crouch, or crawl is frequently needed
Push or pull to move equipment, appliances, open and close doors, etc.
Climb ladders to perform routine maintenance/repairs
Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed
Ability to taste or smell is frequently needed
Reaching above the shoulders frequently needed
Finger dexterity to operate tools frequently needed
Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons
Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus
Constant need for talking and hearing to communicate with residents and associates
Why Cottonwood Residential?
We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: Sterling, Virginia, United States
Join the Team!
Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?
At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!
We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.
Position Overview
Align is seeking a hands-on Procore Systems Analyst to support, optimize, and continuously improve the connection between our data center construction project management platform (Procore) and our cloud-based accounting system (Sage Intacct).
This role bridges operations, finance, and technology, ensuring both platforms work in sync to deliver accurate data, streamlined workflows, and actionable insights for leadership. The SME will go beyond initial integration, taking full ownership of system administration, task management, user permissions, reporting, training, and process optimization to ensure long-term adoption and operational excellence.
The ideal candidate will be an operational problem-solver with a strong grasp of construction/data center financial workflows, accounting processes, and cross-department coordination. You’ll oversee integration functionality and act as the in-house expert - leading process improvements, task oversight, training programs, and reporting initiatives that drive efficiency and informed decision-making.
This hybrid role will work 2 days per week in our Sterling, VA office.
This is a full-time salaried position offering $100,000 to $115,000 (commensurate with experience), comprehensive benefits, paid time off, paid training, and performance-based bonuses.
Key Responsibilities
Operational Integration Leadership
Serve as a primary operational owner and SME of the Procore–Sage Intacct integration and system administration, ensuring accurate and efficient data flow between systems.
Partner with project management, accounting, and leadership teams to align system processes with operational and financial goals.
Oversee the full lifecycle of integration projects - from requirements gathering to launch, maintenance, and continuous improvement.
Training, Change Management & SME Support
Train project managers, finance teams, and operations staff on Tasks tool usage, system workflows, and integration best practices.
Serve as the go-to resource for troubleshooting, best practices, and post-integration operational guidance.
Maintain comprehensive documentation and SOPs for task workflows, permissions, system configurations, and integration processes.
Task Management & Oversight
Create, assign, and track project tasks in Procore using the Tasks tool to ensure accountability and visibility.
Set due dates, categories, and statuses for tasks; integrate them into users’ “My Open Items” dashboards for better tracking.
Monitor task progress to ensure alignment with project timelines and deliverables.
User Permissions & Access Control
Configure and manage permission templates to ensure appropriate access levels across teams.
Assign users to roles with Standard or Admin access to the Tasks tool.
Customize permissions for unique project or departmental needs.
System Configuration & Maintenance
Enable and configure the Tasks tool for new and existing projects via Project Admin settings.
Create and manage task categories in the Company Admin tool to organize workflows.
Ensure the Tasks tool is active in project templates for consistent deployment.
Workflow & Process Optimization
Streamline finance and operations workflows (AP, AR, job costing, budgeting, reporting) to reduce manual entry and errors.
Identify and implement operational best practices to enhance efficiency across departments.
Leverage automation tools and third-party connectors to support scalable growth.
Reporting & Dashboard Management
Tasks tool usage, system workflows, and integration best practices.
Serve as the go-to resource for troubleshooting, best practices, and post-integration operational guidance.
Maintain comprehensive documentation and SOPs for task workflows, permissions, system configurations, and integration processes.
Required Qualifications
4-6 years of hands-on experience managing Procore and Sage Intacct system administration in an operational or project management capacity.
Background in accounting, finance, or operational leadership (CPA, CMA, or construction accounting certification a plus).
Strong understanding of construction accounting concepts (job costing, WIP, commitments, retainage, etc.).
Proven experience streamlining workflows, managing permissions, and improving cross-team collaboration.
Proficiency with Excel, data reconciliation, and system-driven reporting.
Strong communication skills and ability to translate technical concepts for non-technical stakeholders.
Preferred Qualifications
Experience with related administration and integrations (e.g., Sage Intacct, Agave, & Avalara).
Bachelor’s degree in Construction Management (or equivalent work experience).
Candidates with Procore Certification in areas such as Project Manager, Project Manager: Financial Management, Project Manager: Portfolio Financials
Familiarity with project management best practices in the construction or data center industry.
To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.
Tier 2
Benefits and Perks:
At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including:
Comprehensive Medical, Dental, and Vision coverage
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.
Complimentary ClassPass membership to support your health and wellness goals
Generous Paid Time Off (PTO)
Company-paid holidays
Cellphone Reimbursement Program
Floating Holiday to celebrate a day that is meaningful to you
Pre-tax commuter benefits, where applicable
Employee wellness programs, events, and team-building activities
Employee referral program
Align is a premier global provider of technology infrastructure solutions.
Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.
Our professional services team, which includes
Data Center Solutions
, provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class
Managed Services
team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.
Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.
Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.
For more information, visit:
www.align.com
Location: Tennessee - Murfreesboro
Compensation & Benefits of a Groundskeeper
Competitive pay!
Full health, vision, dental, life, and disability benefits - available within 1-30 days!
Generous 401k and HSA Company match!
Paid time off – eligible for 3 weeks (120 hours) in 1
st
year!
10.5 paid holidays!
Qualifications & Required Experience of a Groundskeeper
Ability to read, write, and speak English to communicate with customers, process Company paperwork, and interpret safety and operating manuals and procedures.
Available to work on-call during nights/weekends and Company events.
Must be able to move, carry, reposition, or lift items weighing up to 50 lbs.
Ability to walk and stand for long periods of time.
Ability to climb stairs, ladders, scaffolds, and ability to navigate elevation changes while maintaining balance.
Frequent need to sit, stoop, kneel, crouch, crawl, bend, push/pull, and ability to navigate difficult terrain and access small areas.
Job Summary of a Groundskeeper
Removing trash and litter from the property grounds.
Sweeping and pressure washing pathways and buildings.
Basic gardening and weeding.
Wiping down and cleaning windows and common furniture.
Completing general maintenance tasks related to household, building, and grounds repairs.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: United States
Workplace: remote
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role:
Reporting to the Senior Vice President, Global Controller, the Vice President, Global Accounting will lead an organization of approximately 16 professionals spanning accounting operations, consolidated financial reporting, and treasury.
This is a highly visible leadership role, and as Lyra continues to grow and evolve, this leader will be responsible for scaling the accounting function and building the processes, controls, systems, talent, and operating discipline necessary to support increasing business complexity and prepare the company to operate at public-company standards.
The ideal candidate is a modern accounting executive who combines deep accounting expertise with exceptional operational leadership, strategic thinking, and a transformation mindset. They have successfully led and scaled accounting organizations in complex, high-growth environments and understand what it takes to build a world-class, public-company-ready accounting function.
This leader will be equally comfortable setting strategy, developing talent, challenging existing processes, leveraging technology and AI, and engaging directly in complex accounting matters when needed. They will serve as a trusted advisor to senior leadership and a key architect of Lyra’s next-generation accounting organization.
Responsibilities
Corporate Accounting & Financial Reporting
Provide leadership and oversight across corporate accounting, general ledger, accounts payable, accounts receivable, payroll, lease accounting, consolidations, and related accounting operations.
Lead consolidated financial reporting ensuring timely and accurate financial results in accordance with U.S. GAAP .
Establish and maintain accounting policies, governance, and processes and lead the evaluation and implementation of new accounting standards.
Deliver meaningful financial information and insights to support executive decision-making.
Public Company & SOX Readiness
Support the design and implementation of a scalable SOX compliance framework, including strong business-process controls, governance, documentation, and accountability.
Strengthen the accounting organization’s infrastructure across close and consolidation, SEC-quality financial reporting, accounting policies, technical accounting, internal controls, systems, documentation, and audit readiness.
Accounting Operations & Transformation
Lead the standardization and optimization of accounting processes globally, establishing clear ownership, performance expectations, service levels, and measurable outcomes.
Champion continuous improvement and identify opportunities to reduce manual effort, simplify processes, accelerate cycle times, and improve the quality and accessibility of financial information.
Bring a technology-forward mindset to Accounting, identifying opportunities to leverage automation, AI, standardized workflows, and modern financial systems to improve speed, accuracy, scalability, controls, and insight.
Treasury & Cash Management
Strengthen processes supporting cash visibility, liquidity management, cash positioning, and working capital optimization.
Develop recommendations that support effective capital deployment, liquidity management, and financial risk management.
Leadership & Business Partnership
Lead, develop, and scale a high-performing accounting organization building organizational depth, leadership capability, accountability, and opportunities for professional growth.
Create an environment that attracts, develops, engages, and retains exceptional accounting talent.
Build strong partnerships to drive alignment and successfully execute cross-functional initiatives.
What Success Looks Like
Success in this role will mean building upon Lyra’s accounting foundation and transforming the organization for its next stage of growth. This leader will help create:
A scalable, high-performing global accounting organization with strong leadership depth and clear accountability.
A faster, more predictable, and increasingly automated financial close.
Standardized global accounting processes supported by strong systems, data, and controls.
Financial reporting and accounting infrastructure capable of operating at public-company standards.
A robust and sustainable SOX and internal-control environment.
Greater use of technology, automation, and AI across accounting workflows.
An accounting organization recognized as a trusted, strategic partner to the business.
Qualifications
Strong executive presence and communication skills, with demonstrated ability to influence senior stakeholders, navigate complex issues, resolve escalations, and drive alignment across functions.
15+ years of progressive accounting experience with demonstrated success leading and developing complex accounting organizations in a global environment.
Public-company accounting experience; a deep understanding of U.S. GAAP and SEC reporting requirements, SOX and audit requirements.
Demonstrated success leading accounting transformation, process standardization, automation, and continuous-improvement initiatives.
Bachelor’s degree in Accounting, Finance, or a related field; CPA required.
A collaborative, pragmatic leadership style and the ability to thrive in a dynamic, high-growth environment.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
As a full-time Vice President, Global Accounting, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $213,030 to $286,670. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
We can’t wait to meet you.
Location: North Carolina - Charlotte
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them.
About the Role
The Maintenance Technician II is an intermediate-level maintenance professional responsible for performing a wide range of repairs and preventative maintenance tasks across the community. This role plays a critical part in maintaining the quality, safety, and functionality of apartment homes and common areas while delivering a high level of service to residents. Working closely with the Maintenance Supervisor, this position is ideal for a skilled technician who can independently diagnose and resolve maintenance issues while contributing to overall property performance and resident satisfaction.
Key Responsibilities
Maintenance & Repairs
Complete maintenance requests in occupied and vacant apartment homes, including plumbing, electrical, HVAC, appliance, and carpentry repairs
Diagnose and troubleshoot maintenance issues, determining appropriate solutions and escalating complex repairs when necessary
Perform preventative maintenance on building systems, equipment, and apartment homes
Service and maintain HVAC systems, including furnaces, air conditioners, heat pumps, and related components
Repair and maintain residential appliances, plumbing systems, and electrical fixtures
Assist with make-ready processes to ensure apartment homes are prepared for new residents
Property Upkeep & Operations
Maintain the overall cleanliness and condition of the property, including grounds, common areas, and amenities
Walk the community regularly to remove debris and ensure a clean, safe environment
Use tools such as blowers and sweepers to maintain sidewalks, parking areas, and walkways
Support pool and spa maintenance, including cleaning, inspections, and safety checks
Complete assigned work orders accurately and document all completed tasks in property management systems
Customer Service & Team Collaboration
Interact professionally and courteously with residents, vendors, and team members
Respond to maintenance requests in a timely and effective manner, ensuring a positive resident experience
Communicate with the Maintenance Supervisor regarding work progress, challenges, and support needs
Participate in team meetings, training sessions, and ongoing skill development
Safety & Compliance
Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and HAZCOM standards
Use appropriate safety equipment and follow proper handling procedures for tools and materials
Maintain awareness of utility shut-offs, safety systems, and emergency procedures
Ensure all work areas are clean, organized, and compliant with safety standards
What You Bring
High school diploma or equivalent required
Valid driver’s license and reliable transportation required
2+ years of experience in multifamily property maintenance required
EPA Certification (Type II or Universal) required
Strong working knowledge of HVAC systems, plumbing, electrical, pool/spa maintenance, and appliance repair
CPO is preferred
Ability to diagnose and resolve maintenance issues independently
Experience with preventative maintenance programs and property upkeep
Strong problem-solving skills and attention to detail
Professional attitude with a strong customer service mindset
Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
Ability to communicate effectively with residents, vendors, and team members
Ability to provide basic tools needed for maintenance work, including HVAC gauges if certified
Availability to work standard community hours, including evenings and weekends
Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor
Physical Requirements
Regularly required to stand
Ability to climb stairs, walk, and balance is frequently needed
Sit, stoop, kneel, crouch, or crawl is frequently needed
Push or pull to move equipment, appliances, open and close doors, etc.
Climb ladders to perform routine maintenance/repairs
Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed
Ability to taste or smell is frequently needed
Reaching above the shoulders frequently needed
Finger dexterity to operate tools frequently needed
Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons
Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus
Constant need for talking and hearing to communicate with residents and associates
Why Cottonwood Residential?
We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: United States- Chicago, Illinois
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.
· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment. Compiles alternative packages for purposes of retrofit, upgrade, or alternative functionality of equipment.
· Independently performs maintenance as per industry standards; creates maintenance standards and instructions for altered or new manufacturing equipment.
· Directs customer counterparts in maintenance optimization efforts, reliability, and preventative maintenance processes.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data. Compiles technical manuals, operations, and maintenance processes relevant to equipment upgrades and automation integrations.
· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.
· Alters, troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.
· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.
· Conducts on-the-job training and leads technical programs for technical development of customers and coworkers
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 12 years of related experience in specific industry; or, 15 years of experience in specific industry.
· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.
· Must be able to use basic hand tools and specialized tools, and programming software as appropriate.
· Extensive travel required. (Local and/or National)
Desirable KSAs:
· Experience in condition based maintenance techniques, precision mechanical alignments, maintenance of applicable process equipment, and automation integration.
· Robust experience in programmable logic controllers, field device troubleshooting, maintenance of electrical drive and motor systems, and motion control devices.
Competencies:
· Communications
· Customer Focus
· Personal Discipline
· Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range
$49.47
—
$63.28 USD
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy
here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí
here.
Location: Mumbai
About the role
We are seeking a Customer Experience Improvement Manager (CX Improvement Manager) to lead the end-to-end implementation and optimisation of high-impact customer experience initiatives. This newly created role will build upon our existing quality audit and failure demand analysis and translate them into proactive, systemic initiatives that address root causes and prevent recurring customer friction.
The (CX Improvement Manager) will identify the root causes of both reasons that drive users to seek help (i.e. contact our Customer Service teams) and also reasons for customer dissatisfaction (DSAT). Using these insights the role holder will partner cross-functionally with CS, Quality, Operations, Product and Tech teams to project-manage operational solutions - such as proactive incident communications, automated surge protocols, improvements to our AI Virtual Assistant and social media engagement playbooks.
If you are a data-driven operations specialist who thrives on solving systemic friction, building scalable workflows, and directly moving CX metrics, this role is for you.
What you'll be doing
Strategic Program & Project Management
Execute High-Impact CX Initiatives: Project-manage core quality programs
30-60-90 Day Impact Roadmaps: Design and execute structured roadmaps focused on addressing top customer contact and DSAT drivers (e.g. bet settlement queries, policy related concerns and deposit/withdrawal challenges).
Maintain, triage and manage (i.e. verify, categorise, prioritise) the operational backlog of bugs, intent gaps, and UX improvements for the AI Virtual Assistant, serving as the bridge between frontline CS teams and Product to drive continuous bot performance.
Cross-Functional Collaboration & Product Alignment
Product & Tech Integration: Partner with CS, Product, Ops and Tech teams to implement initiatives like dynamic, event-driven in-app alerts and automated IVR messaging to deflect/intercept inbound ticket surges before they reach live agents.
Metric Ownership & Performance Analytics
CSAT & DSAT Management: Own overall CSAT/DSAT performance, linking root causes for dissatisfaction to improvement initiatives and measuring the direct benefit of changes made.
Social Media & ORM Optimization: Revamp Online Reputation Management (ORM) playbooks for X (Twitter), Telegram and Facebook, transitioning teams from highly manual and robotic responses to more automated and efficient ways of working whilst retaining a context-aware engagement approach.
What you'll bring
Experience: 5+ years in Customer Operations, Quality Management or CX Project Management, preferably in high-volume environments (Fintech, iGaming, E-commerce or Tech)
Project Management Skills: Proven track record of managing cross-functional initiatives across Product, Tech, and Customer Operations using methodologies like Agile or Lean.
Data & Analytics Proficiency: Strong proficiency in customer support analytics, queue management metrics (AHT, FCR, ART, Shrinkage), and identifying trends within unstructured customer feedback (verbatims/DSAT surveys).
Technical Savvy: Comfort with API-driven integrations, IVR routing logic, automated helpdesk workflows and social media management tools.
Communication: Exceptional written and verbal communication skills; ability to distill complex technical outages into simple, empathetic customer-facing copy and clear executive updates.
Even better if
Prior experience operating in high-volatility, real-time event industries (e.g., sports betting, live payments, or trading platforms).
Direct experience writing SOPs, designing automated ticket routing workflows, and establishing disaster recovery/surge protocols.
Certified 6 Sigma Green or Blackbelt
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Location: Dallas, Texas, United States
BRPH is a technically focused, creative architecture, engineering, and construction company with over six decades of expertise in helping mission-driven clients in the aerospace, defense, manufacturing, commercial, education, entertainment, hospitality, and federal markets identify gaps in their program delivery and develop innovative solutions to their most challenging problems across the U.S. and around the world. Consistently ranked among the nation’s top firms, we take pride in solving complex challenges with forward-thinking solutions.
At BRPH, we’re employee-owned and foster a collaborative, growth-oriented environment where architects, engineers, designers, construction professionals, and project managers work together to drive innovation and help clients achieve their goals.
Overview
Plan, direct, or coordinate activities concerned with the construction and maintenance of structures, facilities, and systems. Participate in the conceptual development of a construction project and oversee its organization, scheduling, budgeting, implementation and completion.
Job Responsibilities
• Lead site superintendents and ensure all aspects of the of the project are on schedule.
• Establish a strong safety culture at the construction job site. Monitor contractors, subcontractors and employees for adherence to safety regulations, and compliance with OSHA regulations.
• Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.
• Plan, schedule, or coordinate construction project activities to meet deadlines.
• Prepare and submit budget estimates, progress reports, or cost tracking reports.
• Inspect or review projects to monitor compliance with construction documents, building and safety codes, or other regulations.
• Inspect or review projects to monitor compliance with environmental regulations.
• Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.
• Study job specifications to determine appropriate construction methods.
• Investigate damage, safety incidents, or delays at construction sites to ensure that proper construction procedures are being followed.
• Prepare contracts or negotiate revisions to contractual agreements with architects, consultants, clients, suppliers, or subcontractors.
• Develop or implement quality control programs.
Qualifications
Bachelor’s degree from an accredited university
(preferred
)
minimum of 7 years
of relevant and progressive experience related to the duties listed above.
Physical Requirements
• Ability to navigate and move around the construction site, which may involve walking, climbing ladders and scaffolding, and standing for extended periods on uneven surfaces.
• Ability to lift to 50 pounds.
• Ability to handle tools, equipment, and perform tasks that require coordination and manual skills.
• Manual dexterity, hearing, mental acuity, typing, reaching, repetitive motion, speaking, talking, and visual acuity.
• Ability to operate a motor vehicle.
• Ability to stand and sit for periods longer than 30 minutes but not to exceed two hours consecutively.
• Ability to print and draw letters, numbers, words, characters, and symbols that are legible and understood by others.
• Ability to learn complex tasks and remember how to complete tasks without assistance once trained.
• Ability to control behavior when encountering stressful situations or short deadlines and to maintain a high level of concentration.
• Quick thinking and decision-making ability to address issues and challenges that may arise during construction.
• Endurance to work in various weather conditions and handle the physical demands of supervising a construction project.
• Strict adherence to safety protocols and the ability to enforce safety standards on the construction site.
• Adherence to personal protective equipment (PPE) requirements when on the construction site, such as hard hats, safety vests, and steel-toed boots
This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
EOE, including Disability/Vets
Location: Missouri
Workplace: remote
We're looking for a board-certified physician with broad clinical expertise and a passion for improving healthcare access and quality. You'll provide care to patients of all ages across a wide range of conditions, maintain accurate and current patient records, and work collaboratively with our provider and support teams. You should have at least 3 years of post-residency experience in high-volume Urgent Care or Primary Care settings. Start a conversation with us and learn how you can positively impact the lives of patients and play a role in improving healthcare.
This role will report to the Medical Director of Urgent Care.
Responsibilities:
Perform age-appropriate history and virtual examinations, evaluate, diagnose, recommend treatment plan and document findings appropriately and timely
Deliver high quality patient care while maintaining safety
Document medical information of patients and review patient history at each visit
Request consultation or referral with other health care providers when appropriate
Counsel and educate patients
Order and interpret diagnostic tests as needed
Evaluate, triage and manage pediatric and adult patients for acute care, and have experience with chronic disease management and mental health conditions
Actively maintain knowledge of current medical research and trends
Provide administrative support or cross-coverage for reviewing laboratory test results
Scheduling flexibility to include evenings and weekends
Required Qualifications
Completion of a 3-year Family Medicine or Emergency Medicine residency
3+ years post residency experience in a fast paced Urgent Care or Primary Care outpatient setting
Active ABMS or AOA Board Certification in Family Medicine or dual boarded Internal Medicine + Pediatrics
Completion of U.S. Medical Licensing Examination
Eligible for the Interstate Medical Licensure Compact (IMLCC) is required
Active and unrestricted state medical license in at least one state; residing in an IMLC state is required
Experience and comfort providing care for all ages, newborn to adult populations
Ability to function within an integrated medical practice
Extensive breadth of clinical expertise
Excellent communication and interpersonal skills
Demonstrable proficiency with technology
Not under current exclusion or sanction by any state or federal health care program, including Medicare or Medicaid, and is not identified as an “excluded person” by the Office of Inspector General of the Department of Health and Human Services or the General Service Administration (GSA), or reprimanded or sanctioned by Medicare
Must maintain Medicare active status
Preferred Qualifications:
Multistate licensure
Telemedicine or virtual care experience with video based visits
Experience with Athena EMR
Experience and interest in supervising Nurse practitioners
Physical/Cognitive Requirements:
Prompt and regular attendance at assigned work location.
Ability to remain seated in a stationary position for prolonged periods.
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
Ability to interact with leadership, employees, and members in an appropriate manner.
Shift Obligations
1,664 annual hours
(32 hours per week)
Weekday evening shifts:
A minimum of 8 hours per week, between 5-11p PST
AND
Weekend shifts:
Every other weekend, Saturday AND Sunday, 8 hours/day, (7a-11p)
Day/Evening rotation
every other weekend
Holiday shifts:
3 per calendar year
Please only proceed to apply if you are comfortable with the contractual scheduling requirements
Part-Time: 20hrs/wk min - $111 per hour on average with guaranteed base + benefits. Additionally, Included Health offers productivity incentives for employees who exceed the visit target. Details of the incentive structure will be discussed during the interview process.
Modified Full-Time: 32hrs/wk min - $185,000/yr on average with guaranteed base + equity + benefits. Additionally, Included Health offers productivity incentives for employees who exceed the visit target. Details of the incentive structure will be discussed during the interview process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
United States- East Hartford, Connecticut
United States- Greenville, South Carolina
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seniorThe ability to work effectively as a member of teams they do not manage, across cultures, time zones, and technical disciplines, and to earn influence through the quality of their judgement rather than through reporting lines