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Location: Mexico Workplace: remote About Welo Global  Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com  About the Role We're hiring a technically strong Senior Data Analyst to help modernize how our FP&A organization uses data, analytics, and automation. This is an embedded Finance role: you'll report directly to the FP&A Director and work side by side with her day to day while partnering closely with our central Data Analytics and Data Engineering teams on infrastructure, standards, and complex technical problems. It's a hands-on execution role for someone who builds. Financial and operational data at Welocalize lives across multiple systems - Workday Financials, Adaptive Planning, Salesforce, a Redshift data warehouse, Power BI, and years of Excel workbooks carrying critical processes. Much of it doesn't connect cleanly, and a lot of institutional knowledge lives in undocumented spreadsheets, manual processes, and Power Queries rather than any system of record. You might start with a complex, years-old Excel workbook and a simple prompt: “This is how we do this today.” Your job isn't to automate the workbook as-is - it's to understand its purpose, trace its logic to source, figure out what users actually need, and design something better: a rebuilt pipeline, a SQL/Python replacement, a driver-based view, an exception-monitoring workflow, or an AI-assisted tool. We're just starting to build out an FP&A AI repository - documentation, business logic, and workflows meant to let AI reliably execute FP&A processes, not just answer one-off questions - and you'll partner with us to determine its direction. This role is a deliberate combination of three things: 1. Fluency with data itself - the ability to query, shape, and manipulate data directly. 2. An engineering mindset - building automated, repeatable systems (workflows and dashboards that run and refresh on their own, integrations across tools) rather than one-off analysis, and knowing how to scope and coordinate real pipeline or data mart work with Data Engineering. 3. An investigative instinct - the ability to look at data and figure out what it's telling us, not just execute a report exactly as specified. What You'll Do Partner directly with FP&A leadership to understand existing reporting, analytical, and planning processes and identify where they should fundamentally change, not just get faster. • Reverse-engineer complex Excel workbooks and manual processes to understand their data sources, business logic, calculations, and the questions their users are actually trying to answer. • Design and build automated solutions using SQL, Python, ETL/data transformation, APIs, and modern AI tools. • Work through large, imperfect, multi-system datasets - resolving data quality, mapping, reconciliation, and grain issues along the way. • Perform exploratory analysis to identify trends, anomalies, relationships, and underlying business drivers, rather than simply reporting what happened. • Design dashboards and reporting experiences around the decisions people actually need to make, not a recreation of an existing spreadsheet in a new tool. • Build AI-assisted, interactive HTML reporting tools - developed with the help of AI coding tools and engineered to refresh efficiently on their own, without repeated AI calls. • Develop driver-based analysis, exception reporting, and monitoring approaches that surface important changes proactively. • Explore and build AI-assisted and agentic workflows - including ways for LLMs to interact with data, tools, APIs, and reporting processes. • Partner with the central Data Analytics and Data Engineering teams on shared data infrastructure and standards - including scoping and coordinating data pipeline and data mart requests. • Contribute in a leadership capacity within the analytics function even without formal management responsibility - shaping how problems get approached, mentoring by example, and helping set the bar for analytical rigor. • Translate complex analytical findings into clear, actionable insight for Finance leaders and other business stakeholders. • Partner in building out our FP&A AI repository - the documentation, conventions, and workflows meant to let an AI assistant execute FP&A processes reliably - and help shape its direction as we go. How You Think Technical skills matter, but how you approach problems matters just as much. We're looking for someone who: • Is genuinely curious and naturally asks “why?” when something doesn't reconcile or doesn't make sense. • Enjoys digging into messy or unfamiliar data and figuring out how things connect. • Doesn't assume an existing process or report is right simply because that's how it's always been done. • Can take an ambiguous problem and independently structure an approach to solving it, while knowing when to pull others in rather than spinning wheels alone. • Looks beyond the initial request to identify opportunities, risks, and better approaches the requester may not have thought to ask for. • Enjoys collaborative problem-solving - bouncing ideas around, testing hypotheses, and challenging assumptions to get to a stronger answer. • Takes ownership of the areas they work in - the business purpose, the data, the known issues, and the opportunities for improvement - rather than treating each request as a one-off ticket. • Likes building things, experimenting, and continuously improving how work gets done. Required Skills and Experience 5-10 years of relevant experience required. You should be genuinely, hands-on strong across: • SQL - comfortable joining tables, tracing grain, finding duplicates, and validating results in unfamiliar schemas. • Python - practical proficiency for data transformation, analysis, and automation. • ETL/ELT fluency - strong enough understanding of pipeline design to define data requirements, validate output, and partner effectively with Data Engineering on pipeline and data mart requests. Hands-on pipeline-building experience is a plus. • Report and dashboard building - able to design and build a reporting/analytical experience end-to-end, whether on a modern BI platform (Power BI, Tableau, Looker, or similar) or as a standalone interactive HTML/web-based report. Standalone HTML/web-based reports are increasingly our primary format. • Automation - demonstrated experience automating manual, recurring data or reporting workflows. • Comfort learning and adopting new AI-assisted tools and workflows - you should be genuinely curious about this space and ready to build fluency quickly on the job. • Advanced Excel, including the ability to deconstruct sophisticated, undocumented legacy workbooks. • Demonstrated ability to explore data and figure out why something happened - forming and testing your own hypotheses, not just reporting what happened. • Fluent English, spoken and written. This is a fully remote role and you'll communicate directly, in English, with business stakeholders and executive leadership as well as data analysts and engineers across our global organization, where English is the shared working language. Preferred Experience Bachelor's degree in Computer Science, Information Systems, Data Science, or a related quantitative/technical field strongly preferred; equivalent experience acceptable. Master's degree is a plus. • Experience supporting Finance, FP&A, Strategy, Operations, or another analytically intensive business function. • Familiarity with financial concepts such as revenue, margin, profitability, forecasting, and variance analysis. • Experience modernizing legacy Excel-based reporting or analytical processes. • Experience working in an environment where data is distributed across multiple systems and isn't always perfectly documented. • Experience working effectively in a fully remote, distributed team environment. • Exposure to AI/agentic tooling, or experience helping design how AI gets applied to a business process (e.g., LLM workflows, tool/function calling, RAG, MCP, building AI-assisted reporting or automation). • Machine learning, statistical modeling, or formal data science experience is welcome but not required.

Location: Mexico; Brazil Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more. Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers. Now we're looking for an experienced Lead Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you. This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST. Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning. As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth. You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty. Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes. You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses Requirements What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms Benefits What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health & Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR? Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible. Grow Your Career:We're committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education. Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world. Ready to Help Shape the Future of Online Learning? If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you. Apply today and become part of ELVTR's next chapter of growth. ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.

Location: Paris, Remote Workplace: hybrid As People Experience Specialist, you will drive the operational execution of our global Learning & Development, Employee Engagement, Facilities, and CSR initiatives. You will manage daily L&D workflows, maintain our 360Learning course catalog, support engagement survey logistics, coordinate learning events, handle day-to-day office facilities requests, and compile regulatory HR/CSE training reports. Reporting to the People Experience Lead and collaborating closely with HROps and HRBP, you will ensure our training processes, office facilities operations, onboarding workflows, and administrative compliance run efficiently, accurately, and smoothly. Within 1 month, you will: Immerse yourself in our Convexity culture and master our tool stack (360Learning, Lattice, Confluence, Trello, Bob, Excel/Google Sheets) Learn our L&D administrative workflows, vendor management protocols, facilities management routines, and CSE reporting requirements Take ownership of incoming employee training requests, office access/badge logistics, mail/package distribution, and ad hoc helpdesk tickets Within 3 months, you will: Triage and process employee training requests against our Learning Allowance guidelines Maintain internal course hygiene on our 360Learning platform (catalog updates, tagging, content cleanups across 700+ courses) and on Confluence (knowledge base) Manage administrative launch and reminder schedules for engagement pulse surveys on Lattice Manage day-to-day facilities operations (office access badges, mail/deliveries, basic maintenance coordination, ad hoc assistance tickets) Collect raw HR data for CSR reporting (carbon footprint metrics, EcoVadis documentation, and standard HR answers for Sales RFPs) Compile quarterly and annual CSE (Comité Social et Économique) mandatory training reportings in coordination with HR Ops. Within 6 months, you will: Handle event logistics for internal workshops, coaching co-dev groups, team-building gatherings, and company-wide Learning Days Assist in creating and updating learning assets (short modules, onboarding checklists, tutorial videos, slide decks) Track training completion rates, survey participation metrics, and produce monthly People Experience dashboards Support daily office logistics and ad-hoc facility projects, including space planning, access management, and adapting our workspace to evolving business needs Within 12 months, you will: Operate with full autonomy across routine L&D administration, facilities logistics, engagement survey support, and CSE compliance reporting Identify operational bottlenecks and propose automated workflows between 360Learning, HRIS (HiBob), and administrative tracking tools The Skill Set: 1+ years of experience in L&D Operations, People Ops, HR administration, workplace/facilities coordination, or event planning (internships/apprenticeships included) Comfort handling day-to-day workplace operations (badges, deliveries, ad hoc assistance tickets, maintenance follow-up) High comfort with spreadsheets (pivot tables, formulas) to collect CSR raw data, prepare CSE reports, and analyze training requests Rigorous organization, strong multi-tasking skills, and strict respect for administrative deadlines Tech savvy: comfortable with tools like learning platforms (360Learning), HR systems and Google Workspace Fluency in French and English (written and spoken) Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What we offer: Compensation: Package includes base salary, a variable component and equity 📈 Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance: Flexible hours, full remote work possible anywhere in France 🏠. Working remotely from outside France is also possible, subject to some conditions (tenure, performance, destination, length, etc.) and the approval of our Remote Committee 🌍 Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 Interview Process: Phone Screen with our Talent Acquisition Manager Discovery Meeting with our People Experience Lead Case Study Meeting with our People Experience Lead and our HR Business Partner Clarification Meeting with our HR Operations Associate Culture Fit Meeting with our Chief People Officer Offer ! Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Location: Europe Workplace: Remote Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ABOUT THE ROLE We're looking for a Principal, Product Analytics who loves getting to the bottom of things. You'll do the deep investigative and technical work that explains why users and customers behave the way they do, and turn it into decisions that change the product and the business. We're building a more proactive data function, and this role is its deep-investigation engine. You'll take ambiguous, high-stakes questions about user behaviour and customer experience and follow them wherever the data leads, across acquisition, activation, usage and the wider customer journey. You'll work hands-on and independently, partnering with Product Managers, engineering managers and commercial teams, and working alongside a VP of Growth who will set the function's direction and build the team. Your findings will inform experiments, the roadmap and company strategy.   WHAT YOU'LL DO - Go looking for what nobody asked about. This is the heart of the role. You'll notice when something looks off in a funnel, a cohort or a metric, disappear into it, and come back with a product issue, a cost leak or an opportunity nobody was looking for. You set much of your own agenda, and you don't wait for a request to start digging. - Lead deep investigations into user behaviour and customer experience across product and non-product touchpoints, including support, customer success and sales. - Find where activation breaks. Identify failure points in the user journey, including those that could become productised capabilities. - Understand acquisition and intent. Dig into acquisition channels, user use cases and what people are actually trying to achieve. - Do rigorous causal and statistical work. Go beyond correlation with regression, causal analysis and well-designed experiments, and be clear about what the evidence does and doesn't support. - Build models that drive action. Apply data science to real business problems, such as churn modelling that can trigger real-time product action, and explain clearly how models are applied and what impact they have. - Analyse unstructured and AI-specific data. Work with agent-user conversations, context layers and evaluation systems alongside structured product data. - Size opportunities. Produce market opportunity sizing that helps the business prioritise. - Measure how we build. Partner with engineering managers on organisational productivity metrics. - Communicate for impact. Translate findings into clear recommendations for product teams, management and executives. WHAT WE'RE LOOKING FOR   MUST-HAVES - Deep product analytics experience across growth and broader product areas, with a record of investigations that changed decisions. - Data science and modelling experience, and the ability to explain how you applied it and what business impact it had. - Strong grounding in correlation, regression and causal analysis. - A proactive approach. You surface insights and shape the agenda rather than working to a brief. - Genuine curiosity. You notice what looks off and dig until you understand why. - Clear communication with management and executives about business impact, simplifying complex analysis into actionable recommendations. PREFERRED - Experience with unstructured data. - Experience at an AI-native company, or with the added data complexity AI products bring. - Understanding of subscription businesses. - Understanding of the PLG motions in a B2B space. BONUS POINTS IF YOU'VE… - Worked on multi-product platforms where upsells, cross-sells and bundling were a key revenue driver. - Worked alongside qualitative research, connecting the what (data) with the why (qual). - Done pricing and packaging work: willingness-to-pay, price testing, bundle performance. - HOW WE WORK We optimise for responsibility and freedom. - No ticket conveyor belt. We run on ownership and a small number of high-impact projects. - Close collaboration with Product, Engineering, Growth and commercial teams to ship real outcomes. - A bias toward pragmatic solutions that get used, measured and improved. WHY JOIN - Do the hardest, most interesting analytical work in the company, with direct line of sight to product and strategy decisions. - Work across structured and unstructured data, customer conversations and AI evaluation, at the intersection of product usage, AI and revenue. - Independence and impact at principal level, without the management overhead.

Location: Des Moines, Iowa, United States About the Role iCapital is looking to hire a Production Support Analyst (PSA) to provide front-line technical support for iCapital's annuities eApplication platform, ensuring timely resolution of client inquiries and system-related issues. This role serves as a critical point of contact for clients, delivering exceptional service while troubleshooting technical challenges, escalating critical incidents, and collaborating across teams to maintain platform performance. The PSA plays a key role in driving client satisfaction, improving operational efficiency, and contributing to continuous process enhancements through knowledge sharing and workflow development. This position supports clients during the 8:00 AM to 5:00 PM EST shift and operates under general supervision within a collaborative, fast-paced environment. Responsibilities Collaborate with Production Support team members to maintain active engagement during working hours and share workload responsibilities equitably. Respond to client inquiries and support requests with urgency, professionalism, and a focus on timely resolution. Identify critical issues and coordinate with cross-functional iCapital teams to drive prompt escalation and resolution. Maintain or exceed established response-time compliance standards and service level expectations. Deliver high-quality client experience to maintain or exceed customer satisfaction targets. Develop and contribute to standardized workflows, best practices, and process improvement initiatives. Perform technical support and ticket resolution activities under general supervision while demonstrating sound judgment and accountability. Qualifications 1-3 years’ experience in technology industry Experience providing direct end user support for software (either custom built software or SAAS model platform) Experience with online ticketing system and support; experience with Jira is a plus Experience creating user documentation; experience with Jira Confluence and SharePoint is a plus Experience in insurance industry is a plus Benefits The base salary range for this role is $60,000 to $75,000. This position is paid on an hourly basis and is classified as non-exempt. Employees in this role are eligible for overtime pay in accordance with applicable law. iCapital offers a compensation package that includes equity for all full-time employees and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.  This position can be based in the greater Colorado Springs, CO area, or the greater Des Moines, IA area. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: United States (Remote) Workplace: Remote About Teleport Don't wait for the future of infrastructure. Be part of it. Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence. Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world. As a member of the Teleport Customer Solutions Team, you will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers throughout the entire customer lifecycle. As a Senior Field Engineer, you will be dedicated to proactively driving adoption so that our customers achieve the maximum value from all Teleport products and solutions.You will work directly with our customers to help design solution architecture, deploy and configure Teleport hands-on, relay implementation best practices, provide triage and debugging of technical issues, develop and maintain training programs, evangelize the solution to a wider customer organization, and plan and assist with an enterprise-wide organizational rollout of the Teleport solution. You will act as a customer champion within Teleport and provide and help prioritize product feedback by working with the Teleport product team. As a Senior Field Engineer, you will be the primary lead to identify and provide initial triage of technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.   Who you are - To succeed at Teleport and take your career into the future, we are looking for people who are: - Autonomous: We value those who take initiative and get things done. Our team trusts in their ability to make decisions that benefit the company and its customers, letting their work speak for itself. - Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first. Our platform is the gatekeeper - The Wall. And winter is coming. We need to ensure we’re secure. - Business-savvy: We don’t code for coding's sake. We build for our customers. Designed by engineers for engineers, we understand their environment, challenges and needs better than anyone else. That means we have built a business that can support them by making the right choices that ensure we are in business for the long haul. - Professional: We are a team of dedicated professionals, committed to excellence. We set a high bar for joining Teleport, ensuring we attract top talent ready to help shape the future. If you’re passionate about being the best at what you do, Teleport is the place for you   What You'll Bring - BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field. - 8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles. - Linux administration skills. - Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus. - A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus. - Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC. - Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise. - Outstanding soft skills, excellent verbal and written communication skills. - Project management experience and the ability to handle multiple clients simultaneously. - Strong organizational skills. What You'll Be Doing - Design solution architecture for Teleport in a customer environment - Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer. - Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases. - Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization. - Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport. - Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization. - Document the customer's business goals and challenges to align Teleport to provide the most value possible. - Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions. - Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities. - Collaborate with Sales and Product to provide valuable feedback for product improvement. - Support our broader Teleport customer base seeking new solutions and best practice recommendations. Why Teleport You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for. Remote-first and globally distributed, we're genuinely passionate about what we're building. The Benefits At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career. - Extensive health coverage - Annual expense budget - Rest and recovery policies that maximize your ability to recharge - Investment in your future with retirement savings plans - Professional development opportunities Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law. Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/

Location: Hamburg Workplace: Hybrid adjoe builds the technologies behind mobile apps growth and monetization. With our core product Playtime Arcade, we've become the global leader in rewarded advertising, an ad unit built on a simple premise: users earn real in-app rewards for engaging with new apps. The result is one of the most effective value exchanges in adtech, connecting advertisers and publishers with over 770 million users annually.   Architecting the sub-millisecond decision engine that powers 200 million daily ad interactions   The Demand Core team and backend platform squads build the foundational infrastructure that determines which of our thousands of active advertising campaigns are relevant to a user the moment they open Playtime. At our scale, system latency is a business failure: downtime means advertisers stop spending, users stop earning rewards, and publisher revenue stalls. As a Staff Backend Developer, you will own the architectural integrity, reliability, and long-term evolution of the distributed systems that power these decisions 200 million times every day across multiple teams. Go microservices load the active ad campaign catalog into memory, evaluating 40+ targeting constraints and 30+ real-time signals like geo, fraud status, budget caps, to rank potential user performance in milliseconds. Beyond individual services, you will define architectural patterns across the entire ad interaction chain: high-throughput processing of clicks, views, MMP postbacks from Adjust and AppsFlyer, and reward-triggering in-app events. You will govern our hybrid messaging architecture using SNS/SQS and Kafka, standardize backend data patterns across DynamoDB, relational, and analytical data stores, and ensure our core ad scoring pipelines remain resilient under massive load.   Your Mission & Who We Are Looking For:   - Production Golang Systems & Architecture Mastery: You bring extensive backend development experience (7+ years, with deep production Go expertise in distributed environments). You will define service boundaries, concurrency models, and runtime optimizations for our +99% Go microservice architecture, scaling the platform reliably beyond hundreds of millions of monthly active users. - High-Throughput Event Streaming & Architecture Patterns: You have deep experience architecting and standardizing asynchronous microservice communication using event backbones like Kafka, SQS/SNS, and Kinesis. You will establish org-wide streaming standards, schema evolution, and CDC patterns to process billions of daily API events and aggregate them into our data lake for sub-second querying. - Large-Scale Data Architecture & Platform Optimization: You understand database internals, distributed storage trade-offs, and low-level web standards. You will standardize data patterns (sharding, replication, DR) across hundreds of terabytes in DynamoDB, MySQL, Druid, and Athena, while leading high-stakes, zero-downtime database migrations and deprecations. - Data Science & Algorithmic Integration at Scale: You quickly grasp complex technical topics, distributed systems trade-offs, and applied mathematics. You will partner with our Data Science team to architect the runtime infrastructure that serves predictive models and machine learning algorithms directly within our sub-millisecond real-time ad targeting engine. - Technical Leadership & Organizational Leverage: You communicate fluently and precisely in spoken and written English. You drive alignment across squads through RFCs and Architecture Decision Records (ADRs), define org-level SLIs/SLOs, sponsor major technical migrations, and mentor Senior engineers across an international engineering team. - Plus: Cloud Resilience & Tooling: Hands-on experience with continuous profiling (e.g., Pyroscope, goroutine dumps), chaos engineering drills, and infrastructure automation using Terraform, Kubernetes, or AWS cloud networking. ‌ 🌎 We welcome applications from talent worldwide and provide relocation support to Hamburg, Germany for those ready to join our team.   What’s in It for You?   At adjoe, you’re not here to just close JIRA tickets, you’re shaping the architectural foundation behind one of the most impactful platforms in adtech. The systems and patterns you design will reach hundreds of millions of users and power billions of decisions every day.   - Go Big. Own the technical direction and platform architecture with impact on 770M users and push adtech boundaries. - Move Fast. Ship solutions multiple times a day, establish golden paths that unlock engineering speed, and keep momentum. - Be Direct. Solve complex architectural bottlenecks openly and drive alignment across cross-functional teams. - Thrive Together. Grow with and elevate a diverse, global team of engineers from over 40 different countries that learn from each other. - Have Fun. Celebrate wins, solve hard computer science challenges, and bring your energy. We welcome applications from people who will contribute to the diversity of our company.

Location: Lviv Workplace: remote ELEKS Software Engineering and Development Office is looking for a Trainee / Junior PHP Developer in our offices in Ukraine. Our project is a German event management and marketing platform that helps customers create events with different ticket categories, sell tickets, analyze event performance, and collect feedback from organizers. Our client works with large companies that organize conferences, trade fairs, and other corporate events. REQUIREMENTS Understanding of programming fundamentals and how software is built Basic knowledge of PHP 8.4 and object-oriented programming; hands-on PHP experience is a plus but not mandatory Openness to learning PHP with Laminas or writing backend code in Node.js Basic understanding of relational databases and SQL; familiarity with MySQL 8.4 or PostgreSQL 14 Basic understanding of REST APIs Familiarity with Git and Composer Some hands-on experience with AI tools for software development Ability to use AI thoughtfully: define tasks and acceptance criteria, review and test AI-generated output, and refine it where needed rather than copying it without verification Interest in a full-stack role and willingness to work across both backend and frontend development Upper-Intermediate level of English WOULD BE A PLUS Familiarity with TypeScript and Angular 21 Experience with PHP or another backend language Basic knowledge of Docker Familiarity with PHPUnit and test writing Interest in AWS services such as S3 or SQS Basic knowledge of NoSQL databases, such as DynamoDB Familiarity with Swagger/OpenAPI, Propel ORM, or microservices Experience working with third-party APIs, such as PayPal or Google Analytics RESPONSIBILITIES Conduct a simple range of programming tasks including analysis, coding, and debugging of complex program logic Conduct test procedures by using testing, and debugging programs Develop algorithms according to technical specifications or other requirements documentation Use standard algorithms in the applicable cases Write program code according to the defined application architecture Structure and format source code, comment and mark up the code, as well as name variables, functions, classes, data structures, and files according to the company conventions and industry best practices Track changes, compare source code in the defined version control system Agree task deadlines with Senior Developer or Technical Leader WHAT YOU WILL GET WITH ELEKS Close cooperation with a customer Challenging tasks Competence development Team of professionals Dynamic environment with a low level of bureaucracy

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Business Systems Analyst to join our People Technology team in London. This is a full-time, hybrid role. You’ll support and evolve our Workday Time Tracking and/or Absence Management modules through configuration, project delivery and Tier 2 production support - ensuring a reliable, scalable experience for employees, managers, HR and Payroll teams. Get to know our People team - what drives us, how we work, and what you can expect. You’ll report to the Senior Manager, Workforce Management. You’ll be the subject-matter expert for how Time Tracking and/or Absence is configured in our Workday tenant, translating business needs into scalable configuration and helping keep the system running smoothly for end users. Here’s what your day-to-day might look like: Own Workday Time and Absence Configuration: Gather and document requirements, configure Time Tracking and/or Absence Management, and support changes driven by new business needs, acquisitions or divestitures, and regulatory updates. Deliver Robust Change and Release Management: Build and maintain functional designs and configuration workbooks; develop and execute unit, integration, regression and UAT test scripts; and assess the impact of Workday’s biannual releases. Partner Across People, Payroll and Technology: Work with HR, Payroll and business stakeholders to validate time and absence data feeds into pay calculations, and support integrations with workforce-management tools, time clocks, scheduling tools and absence vendors. Provide Tier 2 Production Support: Investigate and resolve escalated technical and configuration issues involving missed punches, incorrect accruals, calculation errors and approval-routing issues. Diagnose complex configuration, data and integration problems, escalating to Tier 3 or Workday support where needed. Improve the Employee Experience: Analyse recurring support issues, identify root causes and recommend proactive configuration fixes or process improvements to improve system reliability and the end-user experience. Build Capability and Confidence: Create and maintain technical documentation, job aids and training materials, and support clear service levels for ticket response and resolution. What you’ll bring: Three or more years of hands-on Workday configuration experience in Time Tracking and/or Absence Management; Core HCM experience is a plus. A solid understanding of Workday business processes, security groups and calculated fields as they relate to Time Tracking and Absence. Experience gathering requirements, writing functional specifications and translating them into configuration. Experience designing and executing test scripts, coordinating UAT and completing regression testing. Strong troubleshooting skills, with experience investigating and resolving complex configuration, business-process and integration issues in a Tier 2 support environment. Experience using a ticketing system such as Jira, and the ability to balance project priorities with production-support requests. Clear, confident communication skills with technical and non-technical stakeholders. Preferred experience includes Workday Time Tracking and/or Absence Management certification; experience with Legion, Calabrio, Deputy, time-clock/device integrations, third-party absence vendors, multi-country configurations or agile delivery. At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine - our interview typically includes 3-4 stages. Find more about how we hire here. Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! #LI-ID1 Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Alabang, Philippines About Workato Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com . Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities Workato’s largest customers run business-critical automations on our platform. When something breaks, or when they’re scaling an agentic workflow into production, they don’t want a ticket queue. They want a person who knows their environment, owns the outcome, and drives it to resolution. That person is the Support Account Manager. You own the support relationship for a portfolio of strategic enterprise accounts. You are accountable for their support experience end to end: response and resolution health, escalation management, proactive risk identification, and the operational reviews that keep leadership on both sides aligned. You are not a queue agent and you are not a salesperson. You are the support owner for your accounts. In this role, y ou will also be responsible to: Own the support health of a defined portfolio of strategic accounts. Track and drive the input and output metrics that define a good support experience: response time, resolution time, backlog age, reopen rate, and customer-reported satisfaction. Run regular support business reviews with your accounts. Bring the data, surface trends, name the problems before the customer does, and commit to specific actions with owners and dates. Orchestrate escalations across Support, Engineering, Customer Success, and Professional Services. Hold the line on follow-through. The customer should never have to chase you. Identify recurring or systemic issues in your accounts and drive them to root cause. Partner with Engineering on correction-of-error reviews where warranted. Build deep familiarity with each account’s Workato environment, use cases, and business priorities so your support is contextual, not generic. Feed the knowledge loop. Capture reusable resolutions and patterns so the broader support org and customers get faster over time. Partner with Customer Success and the account team on renewal and expansion risk that originates from support health. Requirements Qualifications / Experience / Technical Skills 4-6 years in enterprise technical support, technical account management, or a customer-facing support role, including time owning named or strategic accounts. A track record of managing complex, high-severity escalations across multiple internal teams to resolution. Comfort with support metrics and the judgment to know which number matters in which situation. You can build and defend a data-backed account review. Technical fluency sufficient to hold a credible conversation about integrations, APIs, and automation workflows. You don’t need to write the fix, but you need to understand it. Experience working across time zones with global teams and customers. This role is based in the Philippines and will support accounts across APJ and, depending on portfolio, US time zones. Soft Skills / Personal Characteristics Strong written communication. You can summarize a messy multi-week incident into a clear, honest update an executive will read. Nice to Haves Direct experience with Workato or a comparable iPaaS / enterprise automation / orchestration platform. Familiarity with agentic AI or LLM-based workflows in a production enterprise context. Experience with support tooling and KCS-style knowledge practices. (REQ ID: AN2067)

Location: Tokyo Workplace: Hybrid ELECTRICAL AIT ENGINEER - Team: Global Manufacturing Organization – AIT Engineering - Location: Tokyo, Japan - Working model: On-site - Employment is subject to applicable security screening (incl. SUPO, where required).   WHO ARE WE? ICEYE is the global leader in synthetic aperture radar (SAR) satellite technology, revolutionizing Earth observation with real-time, all-weather, day-and-night imaging. As the owner and operator of the world's largest SAR satellite constellation, we provide critical insights that empower industries like defense, maritime, disaster management, insurance, and finance to make informed decisions. Headquartered in Finland and operating internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, and the US, our diverse team of more than 900 experts from nearly 60 countries shares a bold mission: to enhance life on Earth by delivering reliable, data-driven solutions. At ICEYE, we foster a culture of curiosity, innovation, and collaboration, pushing the boundaries of what's possible in space technology to solve the world's toughest challenges.   WHY JOIN ICEYE? At ICEYE, we're not just launching satellites — we're redefining what's possible with SAR technology. Join a team of passionate innovators solving real-world challenges and making a tangible impact. We foster a dynamic and inclusive environment where your ideas are valued, your growth is supported, and your contributions truly matter. With continuous learning opportunities, cutting-edge projects, and collaboration with industry-leading experts, you'll have the chance to grow, innovate, and shape the future of Earth Observation.   WHAT WILL YOU DO IN THIS ROLE? ICEYE is seeking an Electrical AIT (Assembly, Integration & Testing) Engineer to own the electrical/avionics side of production end to end -- integration, debugging, continuous improvement, and adapting processes as new designs come through. In this role, you will be the technical expert responsible for satellite-level testing, system validation, and electrical functional performance. You will ensure that the satellite's power, propulsion, GNC, GPS, and CDH/OBC systems perform as a cohesive, flight-ready unit, ensuring the spacecraft meets ICEYE's high standards for reliability and mission success.   KEY RESPONSIBILITIES - Execute unit-level and satellite-level verification and validation (V&V) campaigns, focusing on power, propulsion, GNC, GPS, and CDH/OBC functional performance and system health. - Lead the integration of electrical/avionics hardware with satellite subsystems (power, propulsion, GNC, GPS, CDH/OBC, thermal), ensuring seamless interoperability. - Test and validate the hardware/software interface -- telemetry and telecommand behavior, CDH bus interfaces, and OBC-driven subsystem responses -- without owning flight software development or debugging, which sits with the Software AIT team. - Develop and maintain test scripts and automation (Python) to enhance the efficiency, repeatability, and coverage of functional and environmental test campaigns. - Act as a primary technical contact for electrical-related integration issues; perform root cause analysis (RCA) and coordinate with power/propulsion/GNC engineering to resolve anomalies. - Support production readiness and design reviews (e.g., PRR, CDR) by providing feedback on electrical testability, HIL and EGSE requirements, and system configuration. - Contribute to and improve AIT documentation, including electrical test procedures, integration plans, and configuration records. - Interface with Global AIT, Power/Propulsion/GNC Engineering, and Mission Operations teams to ensure alignment on product standards and lessons learned. - Drive continuous improvement initiatives in electrical integration methods, test efficiency, and build reliability.   REQUIREMENTS & QUALIFICATIONS - 3+ years of hands-on experience in electrical/avionics integration, testing, or production of complex systems, preferably in aerospace or high-reliability hardware industries. - Working proficiency in scripting and automation (Python preferred) for test development and data analysis. - Deep technical understanding of satellite electrical architectures, including power systems, propulsion, GNC, GPS, and/or CDH/OBC. - Proven experience in multidisciplinary engineering environments with a focus on system-level validation. - Familiarity with hardware-in-the-loop (HIL) testing, environmental testing (EMC, vibration, thermal), and configuration management processes. - A systems engineering mindset, capable of anticipating integration risks and connecting the dots between software logic, hardware interfaces, and mission operations. - Proficient in English, both written and spoken, to ensure clear communication in a cross-functional environment.   NICE TO HAVE - Experience using Atlassian Cloud (Jira, Confluence) - Lean & Six Sigma experience - Experience with power system EGSE, propulsion functional testing, or GNC/GPS calibration beyond routine test execution - Ability to improve and/or write test scripts in Python - Strong track record of enabling design-for-testability (DFT) and design-for-manufacturing (DFM) - Proficient in Japanese, both written and spoken   WHAT'S IN IT FOR YOU? - A job that matters in a dynamic Defence Technology and Earth Observation environment with a scale-up approach. - An independent role with a supportive and diverse work environment. - Health insurance. - Time for self-development, research, training, conferences, or certification schemes. - Relocation support, where applicable (e.g., flight tickets, accommodation, relocation agency support). - Inspiring, collaborative offices and silent workspaces that enable you to focus.   DIVERSITY, EQUITY, AND INCLUSION At ICEYE, diversity is more than just a value — it's our greatest strength. We're dedicated to creating an inclusive environment where every voice is not only heard but celebrated. Diverse perspectives drive innovation and creativity, so we actively seek individuals from all backgrounds and experiences. No matter your background, we encourage you to bring your authentic self to the team. Join us and be part of a workplace where differences are embraced and valued, because together, we're stronger. Apply now to begin your ICEYE journey and help us make the impossible possible. Learn more about ICEYE and life at our company at iceye.com http://iceye.com. Ready to launch your career? Apply now and help us build the future of Space Tech! 🚀

Location: United States Workplace: remote Role Overview: The Content Curation Specialist is responsible for reviewing, validating, and curating written and audio content in line with established SOPs, checklists, and client guidelines. This role ensures accuracy, consistency, and timely processing across assigned queues while adhering to information security standards. Project Details Job Title: French Content Specialist Working Hours:  PST  Duration: 12 Months. Salary/Compensation: $23/HR Location: USA (Remote) Key Responsibilities: Perform daily content curation for written publications and audio content using established SOPs, checklists, and client guidelines. Validate content and metadata for completeness, consistency, and basic accuracy; apply straightforward corrections when covered by guidelines. Identify and document content issues, defects, and bugs in internal tools using required templates and ticketing standards. Escalate unclear, high-impact, or out-of-policy issues to the Team Lead/SME with clear context and supporting evidence. Manage assigned queues to meet defined throughput expectations and turnaround times/SLA requirements. Follow information security, confidentiality, and secure work environment requirements (where applicable). Maintain high attention to detail while completing repetitive or high-volume tasks. Participate in team meetings, calibration sessions, and required training; incorporate feedback to improve accuracy and consistency. Required Skills and Qualifications: Native-level or fully bilingual fluency (spoken and written) in the French  language(s) with strong cultural awareness of the French market(s). Exceptional attention to detail and ability to follow step-by-step procedures and quality standards. Basic problem-solving skills (identify the issue, gather evidence, follow the escalation path). Strong time management and ability to consistently meet productivity and quality expectations. Comfortable working with multiple tools and web platforms; ability to learn new systems quickly. Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and web browsers. Comfortable working in a role that may involve exposure to content some may find sensitive or offensive. Experience: 1–2 years in content operations, content review, digital QA, or a similar field is preferred but not required (role-dependent).

Location: San Francisco, CA, USA About the Role People increasingly find financial products by asking ChatGPT, Gemini, and Google's AI Overviews and AI Mode instead of scrolling search results. Chime's Organic Growth team helps members find Chime without paid media. Chime is already one of the most visible brands in AI answers in several core banking categories, and we want to widen that lead. We're hiring a Content Marketing Manager, SEO & AI Search to own the content and citation work that wins in AI search. You'll run Chime's blog from planning through publishing, run our AI-powered content workflows, and earn Chime coverage on the third-party sources AI models trust most. You'll partner closely with our Principal, AI Search Strategy & SEO, who sets Chime's AI search strategy, priority categories, targets, and measurement. You'll own the content that helps us hit those Visibility targets. This is a hands-on role with plenty of room for strategy. In the same week you might find a citation gap in a high-value category, brief a publisher partner, move a refreshed article through compliance review, and publish it in our CMS. In this role, you can expect to Own Chime's blog and editorial content plan for SEO and AEO. You'll turn priority categories, prompt data, and member insights into a sequenced roadmap that helps Chime own its story and earn accurate, positive citations in AI answers. Run the editorial calendar and keep a steady publishing cadence. Structure content so AI models can find, understand, and cite it, with clear answers, clean formatting, and accurate, current product details (like rates, limits, and eligibility) in Contentful. Lead content across Chime.com, including product launches and seasonal moments with Product Marketing. Lift conversion on the blog and site through inline CTAs, email capture, stronger conversion paths, and regular CRO testing. Manage the day-to-day relationship with AirOps, our AI content optimization platform, and automate manual steps in the content lifecycle, from drafting and optimization to disclosures and CMS publishing. The goal is faster turnaround without losing quality. Lead offsite visibility with affiliate and publisher partners, and manage the AI visibility budget. Find where Chime is missing from the sources AI answers cite, brief partners on accurate product information, and track placements from request to live. Move content through Legal & Compliance and partner bank review, managing a high-volume queue and using AI-assisted pre-review tools to speed up approvals. Work with PR, Brand, Social, YouTube, and Help Center so what the web says about Chime is accurate and consistent. Track citations, AI visibility by topic, rankings, traffic, and enrollments. Run experiments on format, structure, and CTAs, and bring what you learn to the weekly organic performance review. To thrive in this role, you have 5+ years of experience in editorial strategy, content strategy, or SEO content, with a track record of growing organic visibility, traffic, or conversions. Hands-on AEO/GEO knowledge: how LLMs and AI answer engines choose and cite sources, and how content structure, accuracy, and third-party coverage affect visibility. Experience with AI content tools and workflows (for example AirOps, Profound, or LLM-based writing and optimization tools), and real enthusiasm for automating repetitive work. Experience publishing in a regulated industry such as financial services, fintech, insurance, or healthcare, including managing content through legal and compliance review. Hands-on experience with a CMS (Contentful preferred) and with Jira or similar ticket-based workflows. Experience managing freelancers, agencies, or external partners, including timelines, quality, and budget. Strong writing and editing skills, a sharp eye for accuracy, and the ability to turn performance data into clear recommendations. Ability to manage many workstreams and stakeholders at once in a fast-changing area, with little supervision. #LI-Onsite #LI-AM1 Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $105,000 — $145,000 USD A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .

Location: Taguig, National Capital Region Workplace: Hybrid Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region. 7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors. Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries. If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us. Southeast Asia's fintech moment starts here. About the role We're hiring a Trainers Team Lead to run and grow our team of sales trainers and field collector trainers in a fast-growing fintech company. You make sure our field teams get consistent, high-quality training, delivered on time, even as products and priorities change quickly. You plan trainer capacity, manage workload, develop trainers' skills, and own the quality of training delivery and materials, improving them continuously through feedback and business performance data. The role sits within Partners & Distribution. What you will do 1. Resource planning - Own a clear, transparent system for tracking trainer workload - Manage workload and plan training schedules - Take on the more complex training tickets yourself 2. Trainer team leadership - Hire and onboard trainers: define the profile of the trainer we need and spot the skills the team lacks, rather than just hiring someone to run sessions - Develop trainers' competencies, including facilitation skills and the ability to create learning materials to a set standard - Support team members while holding them accountable for quality and results - Coach trainers and subject matter experts, and align learning priorities with operational performance gaps 3. Delivery excellence - Standardize facilitation practices and monitor consistency across trainers - Ensure high-quality training delivery - Own the training tickets and make sure SLAs are met - Run needs analysis and post-training effectiveness reviews 4. Training materials quality control - Turn methodology into everyday practice and align trainers with new programs and updates - Keep training materials current and controlled, together with quality, HR and operations What we are looking for - At least 3 years of experience in sales training, including at least 1 year managing or supervising trainers - Experience in fintech, banking, consumer lending, insurance, or another business with a high-volume sales operation - Hands-on experience in adult learning: training delivery, coaching, skills assessment, and curriculum development - Strong facilitation skills and a clear view of what good training delivery looks like - Understanding of the sales process and employees' learning needs across onboarding, ramp-up, and ongoing development - Comfort in a high-paced, fast-changing environment: you reprioritize quickly, decide with incomplete information, and keep quality high under tight deadlines - Fluency in English and Tagalog for training delivery, feedback, and material development Who you will work with Business leaders in Partners & Distribution, Quality, HR, and Operations, plus the sales and field collector teams your trainers serve.

Location: Remote-Friendly (Travel Required) | San Francisco, CA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Claude is trained and served on hardware in data centers Anthropic operates and in sites partners build and run for us. DCSE secures that footprint: the sites, the hardware moving through them, and the people and vendors who touch it. Security at that scale runs on data, and you'll be the engineer who owns it and the systems that produce it: component-level hardware inventory and chain of custody, fed by software that runs at our sites and on hosts, and continuous control monitoring, with the posture calculations that decide what each site is cleared to run. You set the architecture, agree schemas and interfaces with the teams, operators and vendors that own the sources, build the pipelines, stores and tools, and run what you ship. The goal is security that runs itself: custody, access and evidence verified continuously from records, with tools and AI agents doing the reviews. We favor simple, standard controls and tools that can be verified over elaborate ones. We use Claude throughout our engineering workflow and expect you to as well. You'll work with the rest of DCSE, including the engineers on its security monitoring platform, with Anthropic's compute and data center operations teams, and directly with data center operators, hardware vendors and logistics providers. The role is based in San Francisco, with remote applicants in the US considered, and involves regular travel to data center sites, which are critical infrastructure. Key responsibilities Hardware inventory and chain of custody: own the component-level record of what hardware exists, where it is and who has handled it: the data model, the pipelines that join inventory and custody events from many source systems, change history on every record, and the tamper-evident stores behind it Tools, automation and AI agents: build the tools and agents the team runs on this data: reconciliation, audit evidence exports, custody checks. When a review keeps costing people time, you build the tool or agent that retires it Custody workflows and field software: build the workflows and the site and host software that capture custody events as they happen (a receipt, a move, a data wipe, a decommission) and enforce who is authorized to record them Continuous control monitoring and posture: own the pipelines that turn check outcomes, assessment results and findings into per-control and per-site measures over time, against the compliance frameworks we and our partners are assessed against, and the posture calculation that decides what a site is cleared to run Data quality: build coverage checks, reconciliation against sources and alerts on a silent or drifting feed, so a wrong or missing record is caught the same day; own retention and access controls on the records Integration and reporting: agree schemas and interfaces with the engineers who run the security monitoring platform, and build the query surfaces and reports the team, site leads and leadership use directly Minimum qualifications Have designed and run production data systems (relational schemas, change data capture, batch or streaming pipelines and the services around them) and kept them correct: coverage measured, records reconciled against the source, alerts on silence, and a design that expects records to get corrupted or lost Have integrated with systems you did not control (inventory tools, ticketing systems, vendor APIs) and built data models that outlive any one source Have shipped software that runs outside a central service (host agents, site-local services, edge collectors) and kept it correct in the field, or built metrics a team made decisions on and defended them when challenged Have worked hands-on with data about physical assets or security controls: a hardware fleet, data center or supply chain inventory, asset custody, or the control and evidence data of a security or compliance program Read and review other people's code, and build with AI coding agents using Git and code review Own a domain end to end: set the approach, design and build it with the teams and vendors whose systems it depends on, and run it as something people use every day Write SQL and at least one general-purpose programming language well Preferred qualifications Experience with asset management, supply chain or warehouse systems where serialized tracking and custody transfer are the core problem Experience building continuous control monitoring or metrics for a security or compliance program, or producing evidence an assessor accepted, for example against NIST SP 800-53, ISO 27001 or SOC 2 Experience with risk or posture scoring that combines control results, findings and other evidence into a measure people make decisions on Familiarity with data center hardware and its lifecycle from receipt to decommission, and with sites and parties you did not control: colocation, cloud or GPU cloud operators, hardware manufacturers, logistics providers Have run software on many hosts or at remote sites with versioned rollout and a way to know each copy is still reporting Have built AI agents or automation that replaced recurring manual work The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: United States (Remote) Workplace: Remote About Teleport Don't wait for the future of infrastructure. Be part of it. Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence. Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world. As a member of the Teleport Customer Solutions Team, you will own the full post-sales lifecycle for a portfolio of strategic customers: implementation, technical support, ongoing business reviews, and identifying expansion opportunities. You will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers, and dedicated to proactively driving adoption so that they achieve the maximum value from all Teleport products and solutions. This is a deeply technical role. Many of our customers run Teleport on Kubernetes, and you will be expected to operate comfortably at the cluster level: designing and deploying Teleport in customer environments, troubleshooting failing workloads, and debugging access, networking, and certificate issues alongside customer engineers. You will work directly with customers to design solution architecture, deploy and configure Teleport hands-on, share implementation best practices, triage and debug technical issues, develop and maintain training programs, evangelize the solution to a wider customer organization, and plan and assist with enterprise-wide rollouts. You will act as a customer champion within Teleport and help prioritize product feedback by working with the Product team. As a Senior Technical Account Manager, you will be the primary lead for identifying and providing initial triage of technical blockers via shared chat, ticket, and meetings. As our company grows and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset. What you’ll bring - Deep, hands-on Kubernetes experience. You have built clusters with kubeadm (not just managed services), configured RBAC and certificate-based user access, and debugged failing workloads, networking, and control-plane issues. CKA certification is strongly preferred; CKAD is a plus. - Experience with cert-manager and TLS certificate management, Helm, and GitOps tooling (ArgoCD or Flux) - Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC - Linux administration skills - Hands-on experience with one of the major public cloud providers: AWS, GCP, or Azure (certifications are a plus) - 8+ years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles - Exceptional hands-on troubleshooting, testing, and debugging skills, with the tenacity to identify and resolve technical issues as they arise - Outstanding soft skills and excellent verbal and written communication - Project management experience and the ability to handle multiple clients simultaneously What you’ll be doing - Design solution architecture for Teleport in customer environments - Deploy and configure Teleport in customer environments, including Kubernetes-based deployments, and communicate implementation best practices to the customer - Act as the point person for technical issues, troubleshooting Kubernetes-based customer environments (cluster, networking, certificate, and access issues) and escalating high-complexity cases to Engineering - Work closely with Sales and Product to identify customer needs tied to tangible upsell and cross-sell opportunities - Plan and deliver Quarterly Business Reviews for customers, drive adoption within the customer organization, and plan and assist with enterprise-wide rollouts of Teleport - Develop, maintain, and deliver customized training, and evangelize the solution to a wider customer organization - Maintain strong working relationships with key client stakeholders and expand those relationships into other parts of the organization - Document each customer’s business goals and challenges to align Teleport with the most value possible - Serve as a subject matter expert on existing and upcoming Teleport solutions for customers and teammates, staying up to date on the latest releases - Collaborate with Sales and Product to provide valuable feedback for product improvement - Support our broader customer base seeking new solutions and best practice recommendations Our interview process Our interview process includes a hands-on technical assessment. You will build a kubeadm Kubernetes cluster, configure RBAC with certificate-based user access, deploy an application, present your design and its tradeoffs, and work through live Kubernetes troubleshooting scenarios. Candidates should be comfortable operating Kubernetes at this level without relying on managed-service abstractions. You are welcome to use AI tools for the take-home portion, with full disclosure of how they were used. Why Teleport You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for. Remote-first and globally distributed, we're genuinely passionate about what we're building. The Benefits At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career. - Extensive health coverage - Annual expense budget - Rest and recovery policies that maximize your ability to recharge - Investment in your future with retirement savings plans - Professional development opportunities Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law. Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/

Location: Remote US At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As a Senior Technical Account Manager (Senior TAM, L6) at Affirm, you will own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, delivering against SLAs, fielding technical inquiries, and performing investigations and analysis, while also driving technical initiatives that translate merchant business objectives into technical strategies and product optimizations. Senior TAMs are part of the Engineering team and collaborate closely with Affirm's Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams. This is an operations-heavy role to start. Expect the majority of your early focus to be on keeping merchant integrations healthy—monitoring, triage, troubleshooting, and SLA delivery—while you progressively take on more custom solutioning and cross-functional initiatives. Over your first 6–12 months, as you build operational mastery, you will grow into owning your own book of accounts and carrying it through to end-to-end account ownership. A Senior TAM independently owns operational health across the strategic alliance portfolio, designs custom integration solutions grounded in Affirm's standard integrations, drives cross-team collaboration on initiatives, acts as a technical lead on team projects, and mentors less-experienced members of the team. What You'll Do Own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, and fielding technical inquiries—so integrations stay healthy and issues are resolved quickly. Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting and responding with urgency to merchant issues. Perform in-depth investigations and root-cause analysis across logs, queries, and integration data, owning resolution end to end and escalating to cross-functional partners or executives when needed. Drive technical initiatives and partner with internal and merchant stakeholders on launch initiatives—expansions, promotions, new product adoption, and integration optimizations—that grow the value of the accounts after launch. Design and deliver high-scope, often-custom integration solutions grounded in Affirm's standard integrations—combining, extending, and tailoring them to complex, open-ended problems while balancing speed, quality, maintainability, reliability, and scalability. Act as a technical lead for internal projects, defining and delivering well-scoped milestones and executing the project roadmap. Operationalize best practices by creating and updating playbooks, runbooks, alerting, and UAT certification plans across the strategic alliance portfolio and continuously reduce keep-the-lights-on (KTLO) work. Partner with Product and Engineering leads to identify, plan, and prioritize projects based on team goals and resources, acting as the voice of the merchant to influence the roadmap. Mentor and level up less-experienced TAMs, share learnings from your integrations and investigations, and contribute to interviewing and team development. Over your first 6–12 months, grow into owning a dedicated book of strategic alliance accounts—carrying operational ownership through to end-to-end account ownership. What We Look For Professional Background: at least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture—ideally within FinTech, payments, or SaaS—with a demonstrated track record of owning the operational health of technical accounts and delivering against SLAs. Operational Ownership: proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across a set of accounts, balancing reactive operational work with proactive initiatives. Ownership & Autonomy: proven ability to independently scope and deliver complex, open-ended technical work, and to partner with stakeholders on launch initiatives, with strong project management and follow-through. API Expertise: deep understanding of RESTful APIs, webhooks, and the HTTP protocol, with hands-on experience using tools like Postman to debug and validate integrations. Architecture Fluency: Experience in API integrations and the ability to design custom solutions on top of them to solve complex merchant challenges. Coding & Code Fluency: ability to read and understand production-level code (HTML, JavaScript, SQL, and ideally one server-side language such as Python) and to author new, novel queries to diagnose merchant or system issues. Troubleshooting Acumen: ability to diagnose issues using browser developer consoles, log analysis and observability platforms (e.g., Snowflake, Chronosphere), and ticketing systems (e.g., Jira, Notion). Technical Communication: excellent verbal and written communication; able to tailor explanations to both non-technical leaders and technical teams, read a room and adjust in real time, and synthesize technical challenges back to internal teams. Relationship Management: ability to discover and develop relationships with technical decision-makers, secure written consensus on integration milestones, and drive cross-team collaboration. Leadership & Mentorship: demonstrated ability to mentor teammates, set best practices, and lead technical initiatives; a growth mindset with self-awareness and a habit of seeking and acting on feedback. Nice to Have Familiarity with the payments ecosystem. Familiarity with web/mobile application architecture. Experience implementing or customizing e-commerce platforms, payment gateways, or in-store point-of-sale systems. Experience acting as a technical lead on cross-functional projects and influencing product roadmaps. Pay Grade - L Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000 USA base pay range (all other U.S. states) per year: $146,000 - $206,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Location: Hyderabad, India Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team The People Services team is the heartbeat of our Global People Operations, driving the employee experience across three of the world’s most iconic local commerce and delivery platforms: Deliveroo, DoorDash, and Wolt. Operating behind the scenes of this massive multi-brand ecosystem, our team delivers seamless, world-class frontline HR support and administrative excellence to thousands of employees and Managers globally. We thrive on operational precision, navigate complex local labor landscapes with ease, and build the scalable HR infrastructure that allows our teams to innovate and grow at speed. About the Role We are seeking a proactive and detail-oriented People Services Advisor to join our growing People Operations team in Hyderabad. This is an exciting opportunity to help establish and scale our brand-new India hub during a period of rapid expansion. In this role, you will be the backbone of our frontline HR support, delivering efficient administrative services to employees and managers across the region. As a primary point of contact for HR inquiries, you will ensure a seamless employee experience while maintaining accurate records in full compliance with local labor laws and company policies. This role offers a hybrid work arrangement, requiring you to be in the Hyderabad office at least 3 days per week and giving you the flexibility to work remotely for the remaining 2 days. You will report to the People Services Manager on the Global People Services team. What you’ll be doing Act as a confident and empathetic first line of support for employees, managers and stakeholders, translating complex HR processes into clear, accessible language Own the ticket escalation process on our case management platform: monitor incoming cases, assess urgency, collaborate with the relevant teams, and escalate complex issues to the appropriate HR specialist or HR Manager where required, managing high volumes efficiently without compromising accuracy or response times Execute full cycle, end-to-end HR administration while maintaining accurate and up-to-date employee records, ensuring HRIS (Workday) data integrity and confidentiality, including but not limited to: Onboarding: preparation of employment contracts and new hire documentation, medical insurance registration and new joiner orientation, supporting high-volume hiring and acting as the key point of contact across HR, IT, facilities and hiring managers for a smooth first day Offboarding: processing resignation and termination paperwork and conducting exit administration Employee lifecycle: accurately processing high volumes of employee data changes (e.g. job changes, promotions, transfers, salary adjustments) and supporting leave and absence queries Support payroll preparation, ensuring records are accurate and processed in a timely manner, particularly during high-volume payroll cycles Prepare HR-related letters, certificates and other documents as required (e.g. employment verification and salary certificates, relieving and experience letters) Provide accurate and timely reporting on key people metrics and support the preparation of HR data dashboards for relevant teams, to enable data-driven decision-making across the business Collaborate with Government Relations, COEs, HRBPs, Talent Acquisition and IT on India statutory and regulatory requirements and any other queries on request, proactively keeping stakeholders informed Stay current with changes and emerging trends in India Labour Law, ensuring all HR administrative activities comply with India Labour Law, company policies and data protection requirements (including the Digital Personal Data Protection Act and GDPR principles) Identify opportunities to streamline HR administrative processes and contribute to continuous improvement initiatives within the People Services function Support the development and documentation of HR processes and procedures with a focus on scalability for high-volume periods, identify opportunities to use AI to address inefficiencies, and proactively recommend improvements Any other tasks as directed by your Line Manager Requirements 2–3 years’ proven experience in a similar role, preferably in India Strong understanding of standard HR administration processes and best practices Foundational knowledge of India Labour Law Experience using Workday desirable Great stakeholder management skills, proactively keeping all stakeholders up to date Excellent organisational skills with a strong ability to manage multiple tasks and priorities Exceptional attention to detail and accuracy in data entry and document preparation Strong communication skills (both written and verbal) in English, able to adapt your style depending on the audience Proficiency in Hindi and/or Telugu is a plus Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .