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Location: Amsterdam ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. The Role   As an AI Deployment Strategist, you will drive the adoption and deployment of Mistral’s AI solutions, working closely with customers from strategic vision to production implementation. This role sits at the intersection of business strategy, AI innovation, and hands-on deployment, ensuring our customers achieve transformative outcomes.   You will partner with senior executives to design AI roadmaps, collaborate with the Applied AI team to deliver solutions in production, and ensure seamless transitions from presales to postsales. Your work will directly contribute to customer success, bridging the gap between strategy and execution.   This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex business challenges, and are passionate about turning AI potential into real-world impact.   What You Will Do   Strategic Discovery & Vision Setting • Lead executive-level workshops to identify business challenges and opportunities where Mistral’s AI can drive step-change improvements. • Co-create AI adoption roadmaps with customers, articulating the “art of the possible” and a clear path to value. • Collaborate with Account Executives to develop business cases, quantify ROI, and align solutions with customer objectives.   AI Solution Design & Deployment • Architect end-to-end AI solutions, integrating Mistral’s models and platform into customer workflows and technical infrastructure. • Partner with the Applied AI team to design, prototype, and deploy AI solutions in production, ensuring scalability and impact. • Own the execution of pilot projects and proofs-of-value, demonstrating the potential of our technology and paving the way for full-scale deployment.   Value Realization & Customer Success • Serve as a trusted advisor to customers, guiding their AI strategy and ensuring they maximize the value of their investment in Mistral. • Monitor key performance indicators (KPIs) tied to business outcomes, and communicate progress to executive sponsors. • Proactively identify expansion opportunities within accounts, building on initial successes to drive long-term partnerships.   Cross-Functional Collaboration • Act as the bridge between customers and Mistral’s internal teams, synthesizing feedback to influence product and research roadmaps. • Develop reusable assets, best practices, and playbooks to scale go-to-market efforts and ensure consistent delivery excellence. • Travel (~30-60%) to foster deep client relationships and support on-site deployment.     What We're Looking For   • 2+ years in a client-facing strategic and technical role (e.g., data science consulting, value engineering, or technical sales). • You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.) • Foundational knowledge of AI/ML/Data Science, with the credibility to advise both technical and non-technical audiences. • Hands-on experience building and deploying AI applications (Python, JavaScript, or similar) to demonstrate value. • Strong business acumen and problem-solving skills, with the ability to structure ambiguous challenges into actionable solutions. • Executive presence and communication skills to influence senior stakeholders (VP, C-level). • Hands on experience building and deploying AI applications (Python) • Resilient, results-driven, and comfortable leading through influence in a collaborative environment. • Experience with sales qualification frameworks (e.g., MEDDPICC) and value-based selling is a plus.   Why This Role Matters You will play a pivotal role in shaping how enterprises adopt and deploy AI, ensuring Mistral’s solutions deliver measurable impact. By partnering with the Applied AI team, you’ll help turn strategic visions into production-ready solutions, making Mistral an indispensable partner for our customers.     Hiring Process   • Talent Acquisition screening call • 30min Hiring Manager Interview • 45min Business Acumen Interview  • 60min Technical Deep Dive on LLMs • Panel (Home Prep & Restitution) • 30min Value Talk • Reference check   WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Montréal ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. The role   As an AI Deployment Strategist, you will drive the adoption and deployment of Mistral’s AI solutions, working closely with customers from strategic vision to production implementation. This role sits at the intersection of business strategy, AI innovation, and hands-on deployment, ensuring our customers achieve transformative outcomes.   You will partner with senior executives to design AI roadmaps, collaborate with the Applied AI team to deliver solutions in production, and ensure seamless transitions from presales to postsales. Your work will directly contribute to customer success, bridging the gap between strategy and execution.   This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex business challenges, and are passionate about turning AI potential into real-world impact.   What you will do   Strategic Discovery & Vision Setting • Lead executive-level workshops to identify business challenges and opportunities where Mistral’s AI can drive step-change improvements. • Co-create AI adoption roadmaps with customers, articulating the “art of the possible” and a clear path to value. • Collaborate with Account Executives to develop business cases, quantify ROI, and align solutions with customer objectives.   AI Solution Design & Deployment • Architect end-to-end AI solutions, integrating Mistral’s models and platform into customer workflows and technical infrastructure. • Partner with the Applied AI team to design, prototype, and deploy AI solutions in production, ensuring scalability and impact. • Own the execution of pilot projects and proofs-of-value, demonstrating the potential of our technology and paving the way for full-scale deployment.   Value Realization & Customer Success • Serve as a trusted advisor to customers, guiding their AI strategy and ensuring they maximize the value of their investment in Mistral. • Monitor key performance indicators (KPIs) tied to business outcomes, and communicate progress to executive sponsors. • Proactively identify expansion opportunities within accounts, building on initial successes to drive long-term partnerships.   Cross-Functional Collaboration • Act as the bridge between customers and Mistral’s internal teams, synthesizing feedback to influence product and research roadmaps. • Develop reusable assets, best practices, and playbooks to scale go-to-market efforts and ensure consistent delivery excellence. • Travel (~30-60%) to foster deep client relationships and support on-site deployment.     What We're Looking For   • 2+ years in a client-facing strategic and technical role (e.g., data science consulting, value engineering, or technical sales). • You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.) • Foundational knowledge of AI/ML/Data Science, with the credibility to advise both technical and non-technical audiences. • Hands-on experience building and deploying AI applications (Python, JavaScript, or similar) to demonstrate value. • Strong business acumen and problem-solving skills, with the ability to structure ambiguous challenges into actionable solutions. • Executive presence and communication skills to influence senior stakeholders (VP, C-level). • Hands on experience building and deploying AI applications (Python) • Resilient, results-driven, and comfortable leading through influence in a collaborative environment. • Experience with sales qualification frameworks (e.g., MEDDPICC) and value-based selling is a plus.   Why This Role Matters You will play a pivotal role in shaping how enterprises adopt and deploy AI, ensuring Mistral’s solutions deliver measurable impact. By partnering with the Applied AI team, you’ll help turn strategic visions into production-ready solutions, making Mistral an indispensable partner for our customers.     Hiring Process   • Talent Acquisition screening call • 30min Hiring Manager Interview • 45min Business Acumen Interview  • 60min Technical Deep Dive on LLMs • Panel (Home Prep & Restitution) • 30min Value Talk • Reference check WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Munich Workplace: OnSite ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. The Role   As an AI Deployment Strategist, you will drive the adoption and deployment of Mistral’s AI solutions, working closely with customers from strategic vision to production implementation. This role sits at the intersection of business strategy, AI innovation, and hands-on deployment, ensuring our customers achieve transformative outcomes.   You will partner with senior executives to design AI roadmaps, collaborate with the Applied AI team to deliver solutions in production, and ensure seamless transitions from presales to postsales. Your work will directly contribute to customer success, bridging the gap between strategy and execution.   This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex business challenges, and are passionate about turning AI potential into real-world impact.   What You Will Do   Strategic Discovery & Vision Setting • Lead executive-level workshops to identify business challenges and opportunities where Mistral’s AI can drive step-change improvements. • Co-create AI adoption roadmaps with customers, articulating the “art of the possible” and a clear path to value. • Collaborate with Account Executives to develop business cases, quantify ROI, and align solutions with customer objectives.   AI Solution Design & Deployment • Architect end-to-end AI solutions, integrating Mistral’s models and platform into customer workflows and technical infrastructure. • Partner with the Applied AI team to design, prototype, and deploy AI solutions in production, ensuring scalability and impact. • Own the execution of pilot projects and proofs-of-value, demonstrating the potential of our technology and paving the way for full-scale deployment.   Value Realization & Customer Success • Serve as a trusted advisor to customers, guiding their AI strategy and ensuring they maximize the value of their investment in Mistral. • Monitor key performance indicators (KPIs) tied to business outcomes, and communicate progress to executive sponsors. • Proactively identify expansion opportunities within accounts, building on initial successes to drive long-term partnerships.   Cross-Functional Collaboration • Act as the bridge between customers and Mistral’s internal teams, synthesizing feedback to influence product and research roadmaps. • Develop reusable assets, best practices, and playbooks to scale go-to-market efforts and ensure consistent delivery excellence. • Travel (~30-60%) to foster deep client relationships and support on-site deployment.     What We're Looking For   • 2+ years in a client-facing strategic and technical role (e.g., data science consulting, value engineering, or technical sales). • You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.) • Foundational knowledge of AI/ML/Data Science, with the credibility to advise both technical and non-technical audiences. • Hands-on experience building and deploying AI applications (Python, JavaScript, or similar) to demonstrate value. • Strong business acumen and problem-solving skills, with the ability to structure ambiguous challenges into actionable solutions. • Executive presence and communication skills to influence senior stakeholders (VP, C-level). • Hands on experience building and deploying AI applications (Python) • Resilient, results-driven, and comfortable leading through influence in a collaborative environment. • Experience with sales qualification frameworks (e.g., MEDDPICC) and value-based selling is a plus.   Why This Role Matters You will play a pivotal role in shaping how enterprises adopt and deploy AI, ensuring Mistral’s solutions deliver measurable impact. By partnering with the Applied AI team, you’ll help turn strategic visions into production-ready solutions, making Mistral an indispensable partner for our customers.     Hiring Process   • Talent Acquisition screening call • 30min Hiring Manager Interview • 45min Business Acumen Interview  • 60min Technical Deep Dive on LLMs • Panel (Home Prep & Restitution) • 30min Value Talk • Reference check   WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Abu Dhabi ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE   • As our AI Deployment Strategist, you'll be the catalyst driving the adoption and scaling of cutting-edge AI solutions. It's a purely IC role. • You'll work at the intersection of innovation and impact, empowering businesses to leverage GenAI for transformative results. • You'll partner with Sales Executives in tailoring Mistral's offering into impactful solutions meeting with prospects needs • You'll design implementation projects and scope the required resources on both Mistral and customer side • You'll guide companies in integrating GenAI solutions, making AI a tangible part of their operations. • You'll drive the scaling of GenAI technologies, ensuring seamless transitions from concept to production. • You'll partner closely with our product and science teams to deliver state-of-the-art AI solutions tailored to client needs. • You'll tackle complex business problems with AI, delivering measurable outcomes and strategic advantages. • You'll contribute to the evolution of AI technology, influencing how businesses operate and compete in the modern world. • You will travel approximately 30 to 60% of your time. • Your role will involve spending time at the client’s office.   WHAT YOU WILL DO   Your scope will be as follows:   Pre-Sales & Sales Activities: • Conduct pre-sales calls to understand potential clients' needs, challenges, and aspirations. • Lead qualification calls to pinpoint prospects who would gain the most from our solutions. • Collaborate with the sales team to advance the sale pipeline, providing technical expertise and insights where necessary.   Product Implementation, Integration & Deployment: • Guide and support customers in deploying our models and products into their infrastructure. • Work closely with customers to fine-tune models according to their specific requirements. • Assist clients in integrating our APIs into their front-end interfaces, ensuring a smooth user experience. • Regularly liaise with the product and technical teams to relay feedback and suggest improvements. • Design and develop product features that would meet the need of many customers.   Customer Success & Support: • Continually ensure that the customer is maximizing the product's potential. • Provide post-deployment support, addressing any issues or challenges that arise promptly. • Conduct periodic reviews with customers to ascertain their satisfaction and gather feedback. • Offer recommendations for product optimisations or new features based on customer feedback. • Develop these features if needed.   Delivering value to the customers: • Execute on effective technical discovery to understand potential clients' needs, challenges, and desired outcomes in collaboration with Account Executives. • Contribute to effectively identifying, qualifying, and disqualifying opportunities where Mistral solutions can unlock the most value for the customer.  • On the project, Influence evaluation criteria and gain control of evaluations and the evaluation process • Create a strategic vision for the customer on the project, based on a deep understanding of their strategy, desired positive business outcomes, and required capabilities.       WHAT WE'RE LOOKING FOR   • You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.) • You have been involved in a customer facing role • Passion for AI, with a constant drive to stay updated and ahead of the curve • Proven experience in product implementation in AI or machine learning products • You have strong project & stakeholder management skills • You are proficient in developing custom prototypes using frameworks in Python or Javascript • You have foundational knowledge in AI/ML/Data science • Proficient in understanding and developing code • Familiarity with front-end interfaces and integration processes. • You have ability to connect technology and business value  • You are result driven and resilient • Fluent in English • Being familiar with sales qualification concepts is a strong plus   We are looking for adaptable team players who excel in a fast-paced environment and are ready to frequently support pre-sales as well as deployment tasks, contributing to our shared goals and success.   Hiring Process   • Talent Acquisition screening call • 30min Hiring Manager Interview • 45min Business Acumen Interview  • 60min Technical Deep Dive on LLMs • Panel (Home Prep & Restitution) • 30min Value Talk • Reference check   WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Warsaw, Poland Workplace: hybrid Driving Revenue Growth & Strategic Client Expansion As a Client Partner, you'll play a key role in driving commercial growth and expanding Aleph's footprint in Poland, directly contributing to revenue generation, portfolio expansion and long-term strategic client partnerships. About Aleph    Aleph is a global leader in digital advertising and fintech, operating across 130+ high-growth markets. We provide the bridge between 55+ of the world’s leading digital platforms and local businesses, combining global scale with deep local execution. With 90+ offices worldwide, we empower our sales teams to drive growth through exclusive partnerships and localized expertise. ✨ Why Build Your Career at Aleph At Aleph, your work has real impact. You’ll join a fast-growing, innovative, and collaborative team that encourages initiative, creativity, and ownership. Here’s what makes Aleph unique: 🌍 Global exposure – collaborate with colleagues and clients across multiple countries. 💡 Creative culture – bring bold ideas, test new approaches, and shape strategies. 📈 Career growth – move across teams, take on new responsibilities, and expand your expertise. 🏢 Flexible work culture – we offer flexibility to balance focus and collaboration. 🎁 Well-being & growth – enjoy a benefits package designed to support your personal development and overall quality of life 🎯 What You’ll Do: Revenue Growth & Portfolio Expansion Hunt and close: proactively prospect, qualify, and convert new advertisers into Microsoft Advertising clients — this is a net-new business role first, account management second Build and relentlessly work a high-volume pipeline, from cold outreach to signed deal, with disciplined CRM tracking at every stage Own an aggressive sales quota and consistently hit or exceed it, month over month Forecast your pipeline accurately and manage your book of business like it's your own P&L Strategic Client Leadership Run sharp, insight-driven client conversations that uncover budget, timing, and decision-making authority fast Position Aleph's product portfolio as the clear answer to a client's performance goals, not a generic pitch Negotiate and close deals, leveraging firsthand budget management experience to build credibility and trust with clients Market & Cross-Functional Impact Maintain a consistent, high-volume presence in the market through industry events, strategic outreach, and networking to build a sustained pipeline of new business Monitor platform developments and competitive positioning to inform client conversations and identify emerging opportunities Represent Aleph and Microsoft Advertising professionally in all client and market-facing interactions, reflecting the standards of an official Microsoft partner Partner closely with Client Solutions Managers to ensure a seamless handover from close to campaign execution Maintain client relationships post-close to support long-term account health and future expansion opportunities 🛠 What You Bring to the Table 3+ years of experience in digital advertising, with a strong track record in business development, ad sales, or a closely related commercial function Proven, hands-on experience managing Google Ads and/or Microsoft (Bing) Ads campaigns; agency experience preferred Demonstrated ability to generate new business and consistently deliver against revenue targets Strong understanding of the local advertising ecosystem, including key players and stakeholders Direct experience with paid search advertising, performance advertising, and e-commerce campaign strategy Ability to work independently, manage a structured sales process, and consistently meet or exceed targets Fluency in Polish and English 🎯 How Success Looks You'll know you're excelling when: Clients recognize you as a trusted strategic partner, backed by measurable improvements in campaign performance and business growth You consistently meet or exceed individual revenue targets while contributing to broader team objectives You proactively identify expansion opportunities within your accounts, driving smarter and more efficient campaign strategies You generate new business consistently, closing deals that fuel both client growth and Aleph's market expansion You collaborate effectively across teams, sharing insights and best practices that strengthen outcomes for clients and colleagues alike In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is PLN 120,960 . In addition to base salary, this role includes a significant performance-based variable component, paid quarterly. The final offer will reflect your experience, skills, and the scope of the role. 🚀 Ready to Make an Impact? If you’re excited to grow client relationships, drive business results, and shape the future of digital advertising, Aleph is the place to make it happen. Apply today and become part of a team that’s transforming client success locally and globally.   #ALEPH

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Build the third-party event portfolio: Own Sierra's strategy for industry conferences and sponsorships across our key verticals. Decide where we show up and why—evaluating each opportunity against pipeline goals, audience fit, and brand impact—and shape a portfolio of third-party events that builds our presence in the industries that matter most. - Program high-impact event experiences: Design the formats that drive real conversations with enterprise buyers—executive roundtables, panels, fireside chats, dinners, and field events—and define the content and messaging behind them. Develop our booth content and on-site narrative so every touchpoint reflects our brand and clearly tells the Sierra story. - Own sales enablement for events: Partner closely with Sales to make events a true pipeline engine. Build the pre-event targeting and outreach, equip the field with talk tracks and materials, and develop the post-event templates, follow-up sequences, and handoff motions that turn conversations into meetings and opportunities. - Think in integrated campaigns: Treat events as one channel in a larger story rather than standalone moments. Connect each event to the broader marketing campaign—content, demand gen, social, and ABM—so our presence builds toward a coherent narrative and compounding results. - Measure and iterate: Track event performance, gather attendee and sales feedback, and turn it into reusable playbooks. Compile post-event reporting that captures what worked, what didn't, and how we make the next program sharper. WHAT YOU’LL BRING - 5+ years of event marketing experience planning and executing corporate events, ideally in-house, though agency experience will also be considered. - A strategic track record building event programs that drive measurable pipeline—not just well-run logistics, but a clear point of view on which events to invest in and why. - Experience designing and programming event formats (roundtables, panels, fireside chats, field events) and developing the content and messaging that make them land with senior audiences. - A strong partnership instinct with Sales: you understand how events feed pipeline and can build the targeting, outreach, enablement, and follow-up that convert attendees into opportunities. - Demonstrated ability to manage producers, agencies, vendors, and conference/sponsorship relationships—directing execution to a high bar without owning every logistical detail yourself. - Exceptional organizational skills and meticulous attention to detail, with the ability to juggle multiple events, timelines, and partners at once without missing a beat. - Strong communication and teamwork skills, with the ability to articulate plans, campaign logic, and post-event insights to all levels of the organization. - Enthusiasm for managing events nationwide or internationally, with the flexibility to accommodate a dynamic event calendar that requires regular travel. EVEN BETTER… - Integrated campaign experience: A history of connecting events to broader demand gen, content, and ABM programs so they reinforce a single, compounding narrative. - Enterprise and field marketing experience: Familiarity with creating targeted, high-impact initiatives designed specifically for enterprise customers, aligned closely with sales teams and strategic business objectives. - A proactive attitude: Ability to thrive in a fast-paced environment with high expectations. You are resourceful and calm under pressure, willing to roll up your sleeves and solve challenges on the fly. - Passion for Sierra's mission and brand: A creative flair for designing event experiences that embody our values and leave a lasting impression. You take pride in building an events portfolio that showcases Sierra's innovation and company values. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Metn, Lebanon The Company Toters is an on-demand e-commerce and delivery platform that enables customers to get anything in their city with the highest level of convenience. Technology is at the heart of everything we do. Our product and engineering teams work every day to build experiences that make customers’ lives easier while continuously improving internal systems to deliver faster and at the best cost. If you’re excited about working in a high-growth startup environment and want to be part of a team shaping the future of how people shop in the Middle East, we’d love to hear from you. About the Role As a Backend Engineer, you will own the end-to-end delivery of medium-to-large features and components, working autonomously within team-aligned boundaries. You will design and implement reliable, scalable backend systems, proactively improve team efficiency, mentor peers, and drive measurable impact on product and business metrics. You will act as a strong individual contributor who takes ownership, breaks down complex work, identifies and removes bottlenecks, and collaborates cross-functionally to ensure smooth, high-quality delivery. Key Responsibilities Lead the design, development, and delivery of medium–large features and system components over 1–3 month timelines, owning them end-to-end from breakdown to production. Make technical decisions within your scope, escalate only long-term/cross-team trade-offs, and manage risks, dependencies, and timelines with minimal oversight. Design full modules or feature areas independently: define responsibilities, boundaries, clear interfaces, data models, and predictable contracts for other teams. Break down features into phases, provide realistic estimates based on dependencies, and deliver stable, production-ready code that handles edge cases and prevents regressions. Enhance team efficiency by extending existing solutions, creating automation, applying conventions, implementing monitoring/alerting, improving tooling/onboarding, removing workflow bottlenecks, and documenting patterns/runbooks. Write maintainable, well-tested code (unit + integration) for moderately complex tasks with multiple dependencies; opportunistically refactor while shipping. Perform thorough code reviews, provide constructive feedback, and troubleshoot incidents calmly in your domain using monitoring signals. Collaborate proactively with engineers, PMs, QA, DevOps, and other functions to resolve ambiguity, align on decisions, and keep delivery unblocked. Provides informal mentorship and helps peers improve through pairing and guidance. Surface ambiguity early, influence team technical approaches through clear reasoning, and contribute to team-level architecture/design discussions. Represent engineering values in interviews, buddy new hires, and help maintain a healthy, high-performing team culture. Key Qualifications Bachelor's degree in Computer Science or equivalent practical experience. 3+ years of hands-on software development experience ( preferred in backend with PHP/Laravel). Solid understanding of OOP, SOLID principles, design patterns. Proven ability to design scalable modules, data models, and interfaces; experience with relational databases (PostgreSQL/MySQL), complex queries, schema design. Advanced hands-on experience with caching (Redis), queuing systems, Git branching strategies, and CI/CD practices. Comfortable owning production services: writing comprehensive tests, implementing monitoring/alerting, resolving incidents independently. Track record of delivering stable, performant features that impact team/product metrics with minimal post-launch issues. Strong analytical/problem-solving skills; able to break down work, estimate realistically, identify risks, and make informed trade-offs. Excellent collaboration & communication skills: explains technical concepts clearly, writes clear specs/docs, gives respectful/constructive feedback, builds relationships across roles. Familiarity with agile methodologies and tools like Jira. Proficiency in English (verbal & written); Arabic is a strong plus. Nice to Have Experience with cloud platforms (AWS) and serverless/containerized architectures. Previous work in high-traffic e-commerce, food delivery, or on-demand marketplaces. Exposure to microservices, event-driven systems, or performance optimization at scale. Experience ensuring compliance with privacy/KYC regulations in collaboration with product/legal teams. Fluency in Arabic and English; French is a bonus. Benefits Competitive compensation. Discounts on Toters orders. First-class medical insurance.

Location: New York City Office COMPANY DESCRIPTION Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting. ROLE DESCRIPTION As an Account Partner at Tennr, you will own the customer relationship and drive commercial outcomes post-sale. It is a high ownership and high impact role responsible for ensuring customers realize measurable value, renew, and growth with Tennr. Account Partners sit at the center of the business - partnering with Product, Engineering, Solutions, Sales, and Operations to translate Tennr products and deployments into real operational impact for healthcare providers. In this role, you will act as both the strategic project manager and a trusted advisor to some of the most complex healthcare organizations working to fix how they handle patients. Within Tennr, you will work across stakeholders from frontline operators to the C-suite to ensure Tennr is fully embedded, adopted, and integral to day-to-day operations. This role is ideal for high performing professionals from healthcare consulting, banking or tech backgrounds that want to work in a scrappy environment, thrive in ambiguity, and drive real business outcomes. RESPONSIBILITIES - Own the customer relationship end-to-end, from kickoff and deployment through renewal and expansion. - Lead change management and training plans to ensure Tennr workflows are adopted, and embedded into daily operations. - Drive the strategy behind each customer’s key objectives through rigorous data analysis, clear executive storytelling, including polished, metrics-driven decks. - Serve as a trusted strategic partner to both executive and frontline stakeholders across complex healthcare organizations. - Partner cross-functionally with Product, Engineering, Solutions, and Operations to deliver high impact and quality workflows. - Champion and articulate customer insights internally to influence product roadmap priorities and enhance Tennr’s product strategy. - Identify renewal risks and efficiency blockers early, and mobilize internal teams to resolve them proactively. - Lead renewal and growth conversations by quantifying delivered ROI and identifying the next Tennr worker opportunities to unlock upsells. - Travel on-site with customers as needed to drive adoption, deepen relationships, and accelerate strategic partnership goals. CANDIDATE QUALIFICATIONS - 2+ years of experience in healthcare consulting or healthcare account management - Exceptional written and verbal communication, with strong executive-level storytelling skills - Highly analytical and detail-oriented, with experience translating data into clear recommendations and impact - Strong organizational and project management skills, able to manage multiple stakeholders and workstreams - Experience building polished, metrics-driven presentations and client-facing materials - High ownership mindset and excitement to drive real customer outcomes in a fast-paced, cross-functional environment - Willing to travel as needed WHY TENNR? - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact. - Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure - Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system. - Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week - Free lunch! Plus a pantry full of snacks. BENEFITS - Beautiful new office at 345 Hudson Street - Unlimited PTO - 100% paid employee health benefit options - Employer-funded 401(k) match - Competitive parental leave

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP is hiring a Senior Lead, DTC Commercial Planning & Strategy to drive the commercial operating rhythm and revenue forecasting for the Direct-to-Consumer business. This role will serve as a key partner across Growth, Performance Marketing, Finance, Supply Chain, and Marketing Analytics to build out the commercial operating system of the DTC business (planning, forecasting, performance management, prioritization, and executive reporting). The ideal candidate combines strategic thinking with operational excellence, using data and cross-functional influence to translate ambitious goals into measurable business outcomes. RESPONSIBILITIES: - Own the commercial planning and forecasting process for the DTC business, developing annual, quarterly, and monthly revenue plans that align cross-functional teams around key growth initiatives and company objectives. - Partner with Growth Marketing, Marketing Analytics, Finance, and Supply Chain leaders to evaluate business performance, identify opportunities, and prioritize strategic investments that maximize revenue and member growth. - Develop and present business reviews by translating complex quantitative analyses and qualitative insights into compelling, data-driven narratives that clearly communicate DTC performance, key risks, opportunities, and strategic recommendations to senior leadership. - Lead the DTC business operating cadence, including business reviews, forecasting, executive updates, and performance reporting, ensuring leaders have clear visibility into priorities, risks, and opportunities. - Develop actionable insights through quantitative analysis, customer trends, and market dynamics to inform commercial strategy, pricing, promotional planning, and go-to-market decisions. - Drive cross-functional initiatives from strategy through execution, aligning stakeholders, resolving ambiguity, and ensuring accountability for key deliverables across multiple teams. - Continuously improve commercial planning processes, decision-making frameworks, forecasting methodologies, and operational tools to increase organizational effectiveness and scalability. QUALIFICATIONS: - 8+ years of experience in strategy, commercial planning, business operations, consulting, finance, or related functions, with meaningful experience supporting high-growth consumer technology or subscription businesses. - Demonstrated ability to develop business strategy while driving operational execution across complex, cross-functional organizations. - Exceptional analytical and financial modeling skills with experience using data to influence executive decision-making and prioritize business investments. - Proven experience leading planning processes, forecasting, business reviews, or commercial operating cadences with senior stakeholders. - Strong executive communication and presentation skills, with the ability to distill complex analyses into clear recommendations for diverse audiences. - Highly organized with exceptional project management skills and the ability to manage multiple strategic initiatives simultaneously in a fast-paced environment. - Experience influencing cross-functional teams without direct authority, building strong partnerships through collaboration, credibility, and thoughtful leadership. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $130,000 - $170,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.  In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: Salt Lake City, Utah, United States About the Role iCapital is looking to hire a Site Reliability Engineer to join the Site Reliability Engineering team, which plays a critical role in ensuring the platform delivers consistent, reliable service to clients. The services run on Kubernetes in AWS, and this role is focused on maintaining the health, stability, and performance of production environments. This position is ideal for a hands-on engineer who thrives in diagnosing complex production issues where the root cause is not immediately apparent. This role transforms insights gained from production incidents into stronger reliability standards, safer deployment practices, more effective alerting, and automation that helps prevent recurring issues. While metrics, logs, and traces are leveraged daily, the core focus is identifying, resolving, and learning from the issues they reveal. Responsibilities Act as a senior escalation point for complex production issues in Kubernetes-based services, leading hands-on investigation across application, container, Kubernetes, and AWS layers through to root cause. Partner with the teams that own our cluster infrastructure to resolve platform-level issues, and feed what you learn back into reliability standards and improvements. Define and implement reliability and operability standards for Kubernetes-based services, including resource sizing, health checks, scaling patterns, rollout safety, and baseline monitoring, as part of service onboarding. Serve as the incident commander or senior technical lead for high-severity incidents, lead postmortems, and drive systemic improvements through action items and measurable follow-through. Turn recurring investigations into runbooks, diagnostic tooling, and automated remediation that shorten time to resolution and eliminate toil. Coach engineers in systematic troubleshooting and Kubernetes best practices through reviews, game days, and knowledge sharing. Define, implement, and iterate service level objectives (SLOs) and service level indicators (SLIs) that reflect customer and business expectations. Standardize monitoring and alerting through “monitors as code” (Terraform preferred), including quality gates such as severity, ownership, and runbook links. Operate and tune OpenTelemetry pipelines, including sanitizing data, managing cardinality, and enriching telemetry with consistent fields. Maintain the infrastructure behind our monitoring stack, including Helm charts, ArgoCD ApplicationSets, Kinesis streams, Lambda functions, and Prometheus. Participate in on-call rotations with a focus on improving reliability, reducing alert noise, and increasing signal quality over time. Qualifications 5+ years in SRE or related roles, with evidence of technical seniority across multiple services and teams 3+ years of hands-on experience running and troubleshooting production workloads on Kubernetes, with a deep understanding of how Kubernetes schedules, connects, scales, and rolls out workloads Proven ability to independently diagnose complex failures in distributed systems running on Kubernetes, spanning application, configuration, resource, networking, and scaling issues, including cases where the root cause wasn't obvious Strong Linux and networking fundamentals, with the ability to troubleshoot below the container layer Strong production experience with AWS, including how cloud networking and access controls affect workloads running in Kubernetes Strong incident response skills, including leading retrospectives and postmortems and following through on systemic fixes Strong IaC skills (Terraform preferred), with examples of reusable modules, monitors-as-code patterns, or similar standardization work, and the coding ability to build automation and diagnostic tooling Track record of defining SLOs/SLIs and using an observability stack (i.e. Prometheus and Grafana, New Relic, Splunk, or similar) to drive decisions and find root causes quickly Clear written and verbal communication skills with the ability to influence engineering teams through standards, tooling, and practical guidance Kubernetes certification (CKA or CKS) or equivalent depth Experience improving rollout safety and autoscaling behavior for Kubernetes workloads Familiar with common data stores (Postgres, MongoDB, DynamoDB) and how they fail in distributed systems OpenTelemetry instrumentation experience at scale is preferred Benefits The base salary range for this role is $130,000 to $160,000 depending on level.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's researchers generate and depend on enormous amounts of data — training runs, evaluations, RL transcripts, annotations etc... The Research Data Platform team builds the systems that make that data easy to produce, find, query, and trust. We work in two modes: we build platform components that other systems plug into (for example, a metrics library that training frameworks integrate to record and retrieve run data), and we own core datasets end to end (for example, the data pipeline behind RL transcripts). As the team's tech lead, your job starts with our users. You'll work directly with researchers — and with the engineers who support them — to understand how they actually work, where managing data slows them down, and where a well-built platform component or a well-curated dataset would change what's possible. You'll turn what you learn into technical direction for the team, in partnership with the team's manager, who owns priorities and people. A central ambition you'll drive: a small set of canonical, well-documented datasets — starting with the core data model for RL — that researchers trust and standardize on, rather than every team managing its own copies. You'll spend your first few months close to the code and close to users: shipping improvements in our core systems, embedding with research teams, and building your own map of their workflows. As the team grows, this role has a natural path into formal people leadership for someone who wants it. Responsibilities Work directly with researchers and the engineers supporting them to understand their workflows, identify the highest-leverage opportunities, and shape what the team builds next Set the technical direction for the team across our platform and our datasets Design and build platform components that other teams plug into — libraries, services, and interfaces such as the metrics library used by training frameworks Own core datasets end to end: the pipelines that produce them, the schemas that define them, and the documentation and guarantees that make researchers trust them Drive convergence toward canonical datasets — including the core data model for RL transcripts — that research teams standardize on Lead complex, multi-quarter projects that span several systems and teams, staying hands-on in the code Raise the team's technical bar through design reviews, mentorship, and the quality of your own work You may be a good fit if you: Have built and operated data-intensive systems at scale — pipelines, storage layers, query systems — with strong instincts for data modeling and schema design that hold up as usage grows Have set technical direction for a team, or owned the architecture of a data platform that other teams build on Treat internal users as customers: you do the discovery work, iterate with users, and measure success by adoption rather than by shipping Understand that researchers aren’t typical internal customers — the work is exploratory by nature, workflows differ from team to team, and requirements are discovered through experiments rather than specified up front Can build for that motion — keeping interfaces stable and data trustworthy while use cases change underneath you, and judging when a quick, disposable solution serves research better than a durable one Lead through influence — aligning engineers and stakeholders without relying on formal authority Are results-oriented and pragmatic, willing to do unglamorous work when it's the highest-leverage thing Are excited about learning the fundamentals of machine learning research (deep ML expertise is not required) Care about the societal impacts of your work Strong candidates may also have Experience with large-scale ETL and columnar or analytical storage (e.g., Spark, BigQuery, ClickHouse, DuckDB, Parquet) Experience with metrics or experiment-tracking systems, or high-volume time-series data Experience with dataset management, cataloging, or lineage tooling Built developer tooling or internal data platforms for demanding technical users — including in domains like quantitative trading, where fast-moving, exploratory data work looks a lot like research A working knowledge of machine learning Worked in, or closely with, an ML research lab Interest in — or experience with — people management and growing engineers The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $405,000 — $850,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Paris; London Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. The Role As a Technical Project Lead on the HPC team, you will oversee the delivery of Mistral’s high-performance computing projects from deployment to production. This role exists to ensure our HPC clusters are delivered on time, within budget, and aligned with technical and operational goals. You will manage critical resources, negotiate with data centers and infrastructure providers, and facilitate collaboration across teams. Based in Paris or London (with frequent travel to Paris if remote), your work will directly impact Mistral’s ability to scale its AI infrastructure. What You Will Do - Oversee the delivery of Mistral’s HPC clusters, from hardware deployment to production readiness. - Strategically manage project timelines, deliverables, and milestones to ensure on-time completion. - Allocate resources and manage budgets to support project goals. - Negotiate with data centers and infrastructure providers to secure necessary agreements. - Facilitate cross-functional collaboration to align technical and operational objectives. - Communicate project progress and strategic direction to stakeholders. - Implement quality control measures to ensure adherence to project standards. What We're Looking For - Technical degree in computer science, general engineering, or a related field. - Proven experience in large infrastructure project management, preferably in HPC or related fields. - Deep program management experience with a track record of delivering complex projects. - Excellent communication and stakeholder management skills. - Strong negotiation skills for vendor and partner engagements. - Ability to work collaboratively in cross-functional team environments. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Colorado Springs, Colorado, United States; Des Moines, Iowa, United States; Salt Lake City, Utah, United States About the Role iCapital is looking to hire a Product Solutions Vice President to lead product strategy and delivery for FireLight®, (Hexure now part of iCapital) flagship e-application and order-entry platform. FireLight is the largest and most strategic product in the portfolio, used by the majority of top U.S. life and annuity carriers and distributors to submit new business. This role exists to provide FireLight with the dedicated senior product leadership needed as the platform, customer base, and business ambitions continue to grow. This role leads a team of Product Managers focused on FireLight, with selected cross-domain responsibilities where FireLight intersects with ForeSight, Vive, and IXN. This is a senior individual contributor and team leadership role, requiring hands-on engagement with the product, data, and customer experience while leading and developing the team. The position operates within a domain where customer expectations continue to rise rapidly, including modern UX, AI-assisted workflows, real-time integrations, and UI-driven configuration, while supporting a customer base that demands enterprise-grade configurability, compliance, and reliability. Success requires aligning and advancing these priorities as a cohesive product strategy. Responsibilities Own and drive the FireLight product strategy, vision, and roadmap, aligning investments and priorities to business objectives, customer needs, and measurable outcomes. Prioritize and manage the product backlog, balancing strategic initiatives, customer requests, technical investments, and operational requirements to maximize value delivery. Lead and develop a team of Product Managers, providing coaching, direction, and accountability to ensure effective product planning, execution, and career growth. Drive cross-domain product decision-making, partnering across business and technology teams to align priorities, resolve dependencies, and optimize end-to-end customer experiences. Establish and maintain customer feedback mechanisms, translating customer insights, market trends, and user research into product enhancements and strategic roadmap direction. Partner with engineering, operations, compliance, and business stakeholders to deliver product initiatives on time, manage risks, and achieve targeted outcomes. Enable go-to-market readiness for product launches and enhancements, collaborating with sales, marketing, training, and customer-facing teams to drive adoption and customer success. Champion the strategic evolution of the FireLight platform, leveraging AI-driven capabilities and process modernization to reduce NIGO rates, increase operational efficiency, and enhance customer satisfaction. Establish and communicate product performance metrics and executive-level reporting, ensuring transparency into roadmap progress, adoption, business impact, and return on investment. Qualifications 8+ years of experience in product management, insurance or annuity domain experience is preferred 3+ years of experience leading product managers 5+ years of enterprise B2B SaaS experiencee Experience leading workflow, rules-based, or low-code platform products, with a strong understanding of scalable configuration frameworks and enterprise software delivery Demonstrated expertise defining and delivering API-driven products and integrations Experience delivering AI-assisted features and capabilities that enhance user experience, efficiency, and business outcomes Able to travel up to 10% Benefits The base salary range for this role is $130,000 to $160,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: United States POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! About Incode Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative. The Impact You’ll Make We are looking for a high-energy and collaborative Enterprise Customer Success Manager to serve as the strategic interface between our clients, internal engineering, and product teams. This role requires both strong tactical skills and strategic-level thinking. On the tactical side, this person needs to be able to help the team navigate through agile delivery, manage the team and architecture to provide the guidance, and shepherd in-flight projects to their successful ends. This candidate will work closely with Product Managers, Delivery, DevOps, Infrastructure, and Business Operations teams in a highly collaborative and global environment to provide quality software and solutions to our clients. What You’ll Own & Drive Manage all stages of the customer relationship: implementation, relationship building, insight presentations, and issue & risk management. Provide expert knowledge and support to our growing client base through a consultative approach to deliver successful outcomes. Work collaboratively with the rest of the Customer Success team to provide red-carpet support to our clients. Engage Solution Engineers and other Incoders as needed to guide customers through implementations and successfully transition into production phase, resulting in account growth. Make impactful and creative decisions that move client projects forward. Develop processes to scope out enterprise customer requirements correctly. Build a methodology that delivers continuous results and measures success. Provide customer support and solve issues in integration and production, leveraging knowledge of the product and cross-functional teams. Find creative solutions to customer requests and deliver experiences that clients will love. Lead insight presentations, including data analysis and interpretation, for clients and their executive teams. The Qualities That Set You Apart Client Obsessed – You build amazing client relationships through exceptional service, always operating with a red-carpet mindset. Strategically Tactical – You zoom out to see the big picture and zoom in to get things done, comfortable owning both the roadmap and the day-to-day. Analytically Sharp – You're comfortable with large data sets and able to extract business insights that executives can act on. Confident Relationship Builder – You easily build trust with customers and internal partners, maintaining it through consistent delivery. Ambiguity Tolerant – You thrive in a fast-paced, rapidly evolving business landscape and bring structure and urgency to complex situations. Naturally Curious – You're eager to learn, proactive in sharing knowledge, and always looking for better ways to serve clients. Cross-Functional Connector – You know when to pull in the right people and how to align diverse stakeholders around a common goal. Your Background Experience in a consulting firm leading customer projects with demonstrated analytic and problem-solving skills. MBA or relevant Master's degree in business, technology, or engineering is highly preferred. Previous Customer Success experience in an enterprise and/or SaaS environment is a plus. Strong project/program management skills. Technical acumen to allow effective articulation of enterprise capabilities and offerings is highly preferred. Excellent communication skills with the ability to distill complex issues. Solid stakeholder management skills, both internal and external. Experience working in an organization that develops mobile apps and services for enterprise customers. Working knowledge of biometrics or identity software is ideal. Proven track record of resolving issues and risks in a cross-functional and collaborative way. Why Incode? Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically. Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years. Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category. Ownership & Autonomy – Operate like a founder with the resources of a unicorn. Global Impact – Every program you launch will reverberate across industries and continents. Ready to ignite the future of trust? Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum. Aspects of our Culture: High performance Freedom & responsibility Context, not control Highly aligned, loosely coupled Continuous Feedback Promotions & Development Learn more about Life at Incode ! Benefits & Perks: Flexible Working Hours & Workplace Open Vacation Policy Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you. Applicant Data Privacy: We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

Location: United States Workplace: Remote About Cantina: Cantina Labs is a social AI company, developing a suite of advanced real-time models that push the boundaries of expression, personality, and realism. We bring characters to life, transforming how people tell stories, connect, and create. We build and power ecosystems. Cantina, our flagship social AI platform, is just the beginning. If you're excited about the potential AI has to shape human creativity and social interactions, join us in building the future! About the Role: Cantina’s marketing team is expanding! We're looking for a Senior Creative Strategist with expertise in both traditional and AI-based performance ad production and a track record of systematically developing concept-driven ads at scale that lower CPIs. In this role, you'll manage external agencies and in-house creative teams to deliver high-impact creative that drives users to download and become engaged users in Cantina. The Senior Creative Strategist, Performance Marketing will drive the creative quality and strategic direction of our paid performance marketing campaigns. What You’ll Do: - Produce and direct scaled creative across all performance marketing surfaces (Meta, TikTok, YouTube, mobile ad networks, etc) with multi-million dollar ad spend. - Develop performance creative concepts built on intimate understanding of Cantina as a product/platform and its consumer use-cases. - Build and own processes for producing high volume, iterative ads leveraging both traditional and AI-generated production. - Define creative strategies and vision for AI-generated ads. - Own creative performance analytics to track what's working and iterate on best-performing concepts and campaigns. - Set the creative inputs across creative testing plans to optimize creative. - Manage external agencies and cross-functional teams to ensure high-quality creative output across all performance marketing channels. - Lead regular creative brainstorms, reviews, and presentations to internal stakeholders, including leadership. - Oversee the QC process for in-house and external creatives: Create scalable creative review processes and quality standards that maintain excellence at high volume. - Stay up-to-date on and apply emerging technologies, production methods, and best practices in performance creative and performance marketing. What You’ll Bring: - 5+ years of experience in creative direction for performance marketing - Experience building creative testing frameworks and production pipelines at scale - Bias for clear systems and processes - Active use of AI tools, automation, and workflows - Data fluency: you can build infrastructure to ingest campaign performance data and translate insights into creative direction - Demonstrated portfolio of high-performing performance creative, particularly short-form video ads - Deep understanding of the consumer marketing landscape and channels (Meta, TikTok, etc) - Demonstrated experience collaborating effectively with external agencies and cross-functional teams - Demonstrated ability to drive measurable impact (e.g. creative quality improvements combined with quantitative performance improvements) Compensation: The anticipated annual base salary range for this role is between $150,000-$200,000. When determining compensation, a number of factors will be considered, including skills, experience, job scope, location, and competitive compensation market data. Benefits: - Competitive salary and generous company equity - Medical, dental, and vision insurance – 99.99% of premiums covered by Cantina - 42 days of paid time off, including: - 15 PTO days - 10 sick days - 15 company holidays - 2 floating holidays - Generous parental leave & fertility support - 401(k) retirement savings plan - Lifestyle spending account – $500/month to use however you’d like - Complimentary lunch and snacks for in-office employees - One Medical membership, and more!

Location: San Francisco, California Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. This is NOT a new grad role! This role is for candidates with 0-2 YOE and can start full time right away. ABOUT THE ROLE As an engineer at Notion, you’ll help shape core user experiences and accelerate how people discover value in Notion. You'll tackle meaningful challenges with increasing autonomy, crafting code that millions of users will experience. You'll take ownership of projects that matter, make critical technical decisions, and contribute your unique perspective to our product vision. Working alongside passionate experts across design, product, and data, you'll help shape the future of how people work. We're looking for an Early Career AI Engineer to join as a strategic partner in shaping Notion's AI vision. You'll work on cutting-edge AI-powered features, leveraging LLMs, embeddings, and other AI technologies to make Notion more intelligent and capable. This role may be aligned to one of multiple AI-focused teams at Notion. Depending on team match and business needs, you could work on: - AI product engineering: building model-powered features end-to-end (UX, APIs, retrieval, orchestration, quality, and reliability) - Model & systems engineering: improving model integration and performance (latency, cost, safety, robustness) and building the infrastructure that supports model serving and experimentation - Evaluation & quality (evals): creating evaluation frameworks and automated/ human-in-the-loop testing to measure and improve model and product quality WHAT YOU’LL ACHIEVE - Partner with your team to prototype and ship an AI-powered product improvement - Own a scoped productionization project: integrate a new model/technique into an existing workflow, add monitoring + guardrails, or improve latency/cost/reliability. - Contribute to evals and iteration loops: build or extend an evaluation set, run experiments, analyze results, and translate learnings into product or system changes. SKILLS YOU'LL NEED TO BRING - You have less than two years of engineering experience. You have solid fundamentals in data structures, algorithms, and distributed systems, with a customer-minded, pragmatic approach to solving problems. - Expertise building and prototyping: You’re excited to build and iterate quickly, and you’ve started exploring AI/ML through coursework, projects, internships, or hackathons. You’re comfortable learning how different parts of a product fit together (UI, APIs, data), have some familiarity with relational databases like Postgres or MySQL, and can take an idea from prototype to a working feature with guidance. - Thoughtful problem-solving: You approach problems holistically, starting with a clear and accurate understanding of the context. You think about the implications of what you're building and how it will impact real people's lives. You can navigate ambiguity successfully, decompose complex problems into clean solutions, while also balancing the business impact of what you’re building. - Impact-driven approach to technology: You see technologies as tools to achieve user impact rather than ends in themselves. You care more about building successful systems that solve real problems than about using specific tech stacks or following trends. You stay current with the latest tools like Cursor, Claude Code, and other AI-assisted development environments, you're pragmatic about choosing the right tool for the job, focusing on what delivers the most value to users and the business. - Proactive communication and high agency: You own your work, communicating clearly about progress and blockers. You don't wait for instructions for every step but rather show initiative in identifying what needs to be done and driving projects forward. You ask questions when needed while independently finding solutions to problems. NICE TO HAVES - You have experience with any part of our technology stack: React, TypeScript, Node.js, Postgres, and Elasticsearch. - You care about the interaction between technology and society, the ways in which they inform each other, and our responsibility as technologists to be conscious of that relationship. - You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated base salary range for this role is $130,000-$150,000. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite   A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: São Paulo, Brazil Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. What you’ll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders Identify and empower internal champions who can advocate for Figma within their organizations Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration Deliver live and scalable training sessions customized to customer maturity and needs We'd love to hear from you if you have: 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS Excellent communication skills, with the ability to connect with a wide range of customer personas Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required While not required, it’s an added plus if you also have: Experience using Figma or working with design and collaboration tools Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Berlin, Germany Workplace: remote ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you’re passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!   ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry. 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems. Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have: Experience with customer/partner-facing incident communications and status page management. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. Benefits We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers