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Location: Lisbon, Portugal About the Role The Site Reliability Engineering team at iCapital is fundamental to ensuring our platform delivers consistent, reliable service to our client base. Our services run on Kubernetes in AWS, and this role focuses on keeping them healthy in production. We're looking for the hands-on engineer others turn to when production is broken and the cause isn't obvious. You'll troubleshoot across the full stack (the application, its containers, Kubernetes, and the underlying cloud infrastructure) and turn what you learn into lasting improvements: stronger reliability standards, safer rollouts, sharper alerts, and automation that prevents repeat failures. You'll rely on metrics, logs, and traces every day, but the heart of this role is diagnosing and fixing what they reveal. Responsibilities Act as a senior escalation point for complex production issues in Kubernetes-based services, leading hands-on investigation across application, container, Kubernetes, and AWS layers through to root cause. Partner with the teams that own our cluster infrastructure to resolve platform-level issues, and feed what you learn back into reliability standards and improvements. Define and implement reliability and operability standards for Kubernetes-based services, including resource sizing, health checks, scaling patterns, rollout safety, and baseline monitoring, as part of service onboarding. Serve as Incident Commander or senior technical lead for high-severity incidents, lead postmortems, and drive systemic improvements through action items and measurable follow-through. Turn recurring investigations into runbooks, diagnostic tooling, and automated remediation that shorten time to resolution and eliminate toil. Coach engineers in systematic troubleshooting and Kubernetes best practices through reviews, game days, and knowledge sharing. Define, implement, and iterate service level objectives (SLOs) and service level indicators (SLIs) that reflect customer and business expectations. Standardize monitoring and alerting through “monitors as code” (Terraform preferred), including quality gates such as severity, ownership, and runbook links. Operate and tune OpenTelemetry pipelines, including sanitizing data, managing cardinality, and enriching telemetry with consistent fields. Maintain the infrastructure behind our monitoring stack, including Helm charts, ArgoCD ApplicationSets, Kinesis streams, Lambda functions, and Prometheus. Participate in on-call rotations with a focus on improving reliability, reducing alert noise, and increasing signal quality over time. What You'll Need (Must-Haves) 5+ years in SRE or related roles, with evidence of technical seniority across multiple services and teams. 3+ years of hands-on experience running and troubleshooting production workloads on Kubernetes, with a deep understanding of how Kubernetes schedules, connects, scales, and rolls out workloads. Proven ability to independently diagnose complex failures in distributed systems running on Kubernetes, spanning application, configuration, resource, networking, and scaling issues, including cases where the root cause wasn't obvious. Strong Linux and networking fundamentals, with the ability to troubleshoot below the container layer. Strong production experience with AWS, including how cloud networking and access controls affect workloads running in Kubernetes. Strong incident response skills, including leading retrospectives/postmortems and following through on systemic fixes. Strong IaC skills (Terraform preferred), with examples of reusable modules, monitors-as-code patterns, or similar standardization work, and the coding ability to build automation and diagnostic tooling. Track record of defining SLOs/SLIs and using an observability stack (such as Prometheus/Grafana, New Relic, Splunk, or similar) to drive decisions and find root causes quickly. Clear written and verbal communication, with the ability to influence engineering teams through standards, tooling, and practical guidance. Nice to Have Kubernetes certification (CKA or CKS) or equivalent depth. Experience improving rollout safety and autoscaling behavior for Kubernetes workloads. Familiarity with common data stores (Postgres, MongoDB, DynamoDB) and how they fail in distributed systems. OpenTelemetry instrumentation experience at scale. We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday). Benefits iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO). For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc

Location: Baku Workplace: onsite ABOUT YOU You will build high-performance interfaces that power our promotional tools, segmentation dashboards, and real-time operational workflows used by game studios worldwide. This role requires strong technical skills, a product mindset, and a passion for crafting fast, elegant UIs at scale.   ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.   For more information, visit xsolla.com. RESPONSIBILITIES Build and evolve scalable, high-performance web applications using React (or Vue) with Next.js for SSR and modern web delivery. Collaborate with product managers, designers, and backend engineers to translate complex monetization workflows into intuitive user experiences. Optimize frontend performance, focusing on loading times, rendering speed, and bundle efficiency, especially in data-heavy dashboards. Ensure cross-browser and multi-device compatibility while meeting accessibility (a11y) and usability standards. Participate in code reviews, share best practices, and help maintain high engineering standards within the frontend team. Work closely with DevOps to streamline CI/CD pipelines, improve deployment reliability, and enhance observability through metrics and monitoring tools. Own features end-to-end requirement refinement, implementation, testing, and delivery. REQUIREMENTS 3-5+ years of professional experience in frontend development using React or Vue (React + Next.js preferred). Solid experience with Next.js (SSR, SSG, routing, API routes, caching, and performance optimization). Strong skills in JavaScript (ES6+) and TypeScript, with a good understanding of component architecture and design patterns. Experience with modern tooling (Vite, Webpack, Babel) and UI frameworks (Tailwind CSS, styled-components, Vuetify). Hands-on experience with state management systems (Redux, Vuex, Pinia, Context API, or React Query/SWR). Familiarity with CI/CD pipelines, Git workflows, and testing frameworks (Jest, RTL, Vue Test Utils). Strong understanding of performance tuning, responsive design, and cross-platform development. Proficiency in Figma for designing UI/UX layouts, components, and interactive prototypes. Experience with Framer Motion for building high-quality animations and micro-interactions in React applications. Excellent communication skills, proficiency in English for technical discussions and documentation. NICE TO HAVE Experience with TypeScript-first environments. Exposure to micro-frontends, edge rendering, or PWAs. Knowledge of animation frameworks (GSAP, Three.js ) or advanced motion/interaction design. Background in gaming, fintech, or high-load consumer platforms. Experience with analytics dashboards, virtualization libraries, or complex internal tools. Familiarity feature flagging, AB testing, or Monetization systems. Experience migrating legacy codebases or leading UI modernization projects. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: London Workplace: Hybrid Why loveholidays? We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams.   The difference you’ll make You’ll lead the Applied AI team within the wider AI Centre of Excellence, setting technical direction and managing the engineers who build, administer and improve the AI-enabled systems and SaaS platforms that support our customers and colleagues. You’ll work closely with business verticals, engineering, security and senior stakeholders to turn business priorities into a clear roadmap and measurable outcomes. You’ll combine people management with hands-on technical leadership across applied and agentic AI workflows, SaaS services, integrations and data pipelines. You’ll guide architecture and delivery, develop the team’s capabilities and own relationships with third-party SaaS suppliers, ensuring our platforms are reliable, secure and deliver value for money. The team sits within Business IT & AI Operations. You’ll provide the direction, governance and operational ownership that help loveholidays scale intelligent automation and well-run business systems safely and effectively, balancing new opportunities with service quality, cost and long-term maintainability. Your day-to-day: - Lead and line-manage Applied AI engineers, setting clear goals, providing regular feedback and coaching, supporting career development and managing performance. Help recruit and onboard new team members as the team grows. - Set the team’s technical direction and delivery roadmap with business and technology stakeholders, prioritising work, allocating capacity and managing dependencies to deliver measurable business outcomes. - Provide hands-on technical leadership for applied and agentic AI workflows, integrations and automation pipelines, guiding architecture, reviewing designs and code, and contributing to complex or high-impact engineering work. - Set standards for building, testing and evaluating tool-using agents with Google ADK or similar frameworks, including safe tool access, human oversight and production readiness. - Own operational performance across AI-enabled services and SaaS platforms, including service health, access, releases, usage and cost. Lead incident escalation and continuous improvement, with clear evaluation criteria and service measures. - Own account management for third-party SaaS suppliers, acting as the primary relationship owner and running regular service and roadmap reviews. Hold suppliers accountable for agreed service levels, resolve escalations and coordinate their delivery with internal priorities. - Manage the supplier and contract lifecycle with procurement, finance, legal and security, covering selection, onboarding, licensing, commercial negotiations, contractual obligations, renewals, notice dates and exit planning. Own spend management for the team’s SaaS and AI services, working with finance to forecast and manage costs against agreed budgets, explain variances and optimise licences and consumption. Track adoption, spend and value, and inform build-versus-buy decisions. - Establish engineering and operational standards for secure change management, documentation, runbooks and governance. Communicate progress, risks and trade-offs clearly, and ensure services have clear ownership and support arrangements. Your skillset: - People & Delivery Leadership: Experience line-managing engineers, coaching and developing people, managing performance and leading delivery. Able to set direction, prioritise competing demands and build a collaborative, accountable team. - SaaS Supplier & Account Management: Experience owning third-party supplier relationships, service reviews, escalations, licensing and renewals. Commercial judgement and the ability to work with procurement, finance, legal and security to improve service quality and value for money. - SaaS Platform Ownership: Experience leading the administration and lifecycle management of cloud-based business systems, including configuration, user access, environments, integrations and releases. - Applied AI & Technical Direction: Strong experience delivering applied and agentic AI workflows that combine models, tools and business data, including orchestration, retrieval-augmented generation and evaluation. Able to make architecture and build-versus-buy decisions, establish engineering standards and guide others. Familiarity with Google ADK or similar frameworks is desirable. - Engineering & Integration: Strong hands-on engineering skills and experience designing and reviewing REST API, webhook and event-driven or scheduled integrations between SaaS platforms, AI services and backend systems. - Operational & Stakeholder Leadership: Experience operating production services in cloud environments, preferably Google Cloud Platform, using CI/CD, observability, incident management and secure operational practices. Able to explain technical and commercial trade-offs, influence stakeholders and connect delivery to business outcomes. The interview journey - Intro with a member of the Talent Acquisition team - 30 mins - 1st stage video interview with the hiring manager - 1 hour - Applied AI technical leadership, team management and SaaS supplier management task - Final stage with Director of Applied AI and senior stakeholders - 1 hour Perks of joining us: - Company pension contributions at 5% - Individualised training budget for you to learn on the job and level yourself up - Discounted holidays for you, your family and friends - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum - Ability to buy and sell annual leave - Cycle to work scheme, season ticket loan and eye care vouchers   Our commitment to inclusion At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions. As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. ROLE OVERVIEW Complex merchants can create complex financial crime risks. Their corporate structures, operating models and control environments may span entities, jurisdictions and teams. When concerns emerge, effective action depends on more than identifying the issue: someone must bring the right people together, agree a credible response, and keep remediation moving until it is complete. As Financial Crime Oversight & Remediation Manager, you will provide that ownership. You will coordinate targeted oversight of higher-risk or strategically important merchant relationships, helping turn concerns into clear, proportionate and evidenced plans. You will work across Compliance, Financial Crime Investigations, onboarding, commercial and operational teams, and, where appropriate, directly with merchants. Your judgement will matter: you will need to know when a proposed control or remediation is credible, when evidence is insufficient, and when an issue needs escalation. This is a hands-on role for someone who combines financial crime compliance expertise with strong delivery discipline. You will help address issues early, support defensible decisions, and give complex remediation the structure and follow-through it needs. WHAT YOU’LL DO - Own targeted remediation coordination. For complex merchant concerns, bring together the relevant internal teams, clarify the problem and desired outcomes, agree accountable owners and milestones, and maintain a practical plan through to closure. Track dependencies and slippage, challenge gaps, escalate material blockers and confirm that completion is supported by evidence. - Coordinate Compliance-imposed conditions. Track material financial-crime conditions attached to product, market or other approval decisions. Work with the relevant Compliance and business owners to confirm accountability, milestones and evidence of completion; identify slippage or gaps; challenge whether evidence demonstrates the condition has been met; and escalate overdue or inadequately evidenced actions through the agreed governance route. The relevant delivery owner remains accountable for implementing the condition. - Coordinate enhanced oversight of merchants. Support a structured watch-list approach for merchants whose risk or control environment warrants closer attention than routine, risk-tiered monitoring, but where immediate termination or a formal investigation is not necessarily the right response. Help define the oversight plan, review progress and ensure concerns do not remain unresolved or without an owner. - Assess remediation quality. Review proposed actions and evidence against the underlying financial crime concern and relevant regulatory expectations. Identify whether controls appear appropriately designed and operating, whether further evidence or testing is needed, and whether residual concerns require escalation or a change in the relationship’s risk treatment. - Engage merchants constructively. Where appropriate, work with account teams to agree clear requests, expectations and timelines with merchants. Maintain a firm, evidence-led approach while supporting a proportionate path to address weaknesses and establish whether the relationship can be sustained safely. - Lead enhanced control reviews. Design and, where appropriate, lead deeper reviews of a merchant’s AML controls during onboarding or ongoing oversight. This may include preparing agendas, conducting structured discussions with merchant stakeholders, probing key control areas, documenting findings and agreeing any required remediation. - Support reliance and outsourcing assessments. Contribute to the initial scrutiny of outsourced activities or other arrangements that depend on another party’s controls. Help establish whether reliance is justified, what evidence supports that view, and what conditions or remediation are required. - Improve the oversight approach. Capture recurring issues, lessons and delivery gaps, and help refine processes, reporting and escalation so that complex concerns receive consistent, timely and well-evidenced attention. WHAT YOU’LL BRING - Experience in financial crime compliance, AML, or a closely related risk and control role, with a sound understanding of AML control frameworks and how to assess their design and effectiveness. - Experience coordinating complex remediation, regulatory or audit actions, control reviews, investigations follow-through, or comparable cross-functional change. You can turn an ambiguous issue into a sequenced plan with clear owners, milestones and evidence of completion. - The confidence and judgement to challenge senior stakeholders and merchants constructively, distinguish a credible response from a paper commitment, and escalate when progress or evidence is inadequate. - Strong written and verbal communication, including the ability to lead structured discussions, document findings clearly and translate complex issues into practical actions. - Excellent organisation and follow-through across multiple workstreams, with a pragmatic approach to prioritisation, dependencies and changing circumstances. - A collaborative style and the resilience to work through sensitive, commercially significant issues without losing sight of the control outcome. - Experience with structured project management methods, such as Lean Six Sigma or PRINCE2, to drive organised execution across complex workstreams is a strong plus. Experience with complex merchants, payments, cryptoassets, money service businesses, correspondent or outsourced service models would be valuable. Relevant professional qualifications are welcome but are not a substitute for sound judgement and demonstrated delivery. WHY THIS ROLE You will work at the point where financial crime risk, merchant relationships and practical execution meet. The role offers meaningful ownership of issues that cut across teams and can shape whether concerns are resolved early, managed with appropriate safeguards, or escalated on a sound evidential basis. Success is visible in the quality of the decisions and the fact that agreed actions are actually completed. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Обязанности: Руководство отделом системных администраторов (4 сотрудника): планирование, постановка задач, контроль исполнения, оценка результатов; Обеспечение отказоустойчивости и бесперебойной работы ИТ-инфраструктуры на трёх производственных площадках компании (Домодедово, Климовск, Чехов);

Location: Bangkok, Thailand Workplace: on-site At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a dedicated Sales Manager to join one of our clients' teams . If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you. Key Responsibilities Guide and Monitor the resellers for weekly sales activities, including prospecting, lead generation, customer visits, and meetings. Support resellers in delivering product presentations and demonstrations and negotiate contracts to close deals. Identify and develop new business opportunities across assigned regions, including both new and existing markets. Build and maintain strong relationships with resellers and key existing customers, ensuring excellent customer service and long-term business partnerships. Develop and execute effective sales plans to achieve and exceed regional sales targets. Stay updated on industry trends, customer requirements, and developments in the CAD/CAM and manufacturing industry. Identify, develop, and support potential resellers and channel partners in the region. Work closely with the technical team to ensure effective customer support and solution delivery. MBA or Bachelor’s degree in Engineering or similar is required. 4–6 years of field sales experience in CAD/CAM, CNC, machine tools, cutting tools, or other technology-based solutions. Strong technical understanding of manufacturing processes and CAD/CAM solutions. Excellent communication, presentation, negotiation, and relationship-management skills. Ability to understand and communicate technical solutions to customers. Strong problem-solving and business development skills. Ability to work independently as well as collaboratively with a team. Fluency in English and Mandarin is required; knowledge of other local languages is an advantage. Must be based in Bangkok, Thailand and willing to travel extensively across APAC region. A valid driving licence and own vehicle are required.

Location: Remote - Australia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive. About the job This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. Responsibilities In this role, you’ll: Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies. Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio. Serve on a cross-functional account team with representatives from product, finance, support, and services teams. Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: More than 8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers. Accountable for relationship management, cross sells, upsells and solutions consulting. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. Demonstrated track record of managing business forecasts and financial models. Entrepreneurial mindset with appetite to define processes and build programs. Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia. Excellent verbal and written communication skills. Bachelor’s Degree or equivalent years of experience. Desired: Cross selling experience to Marketing, Engineering and Product. Telco, CPaas or PaaS selling experience. Location This role will be remote, and based in Australia (Melbourne, Brisbane or Sydney) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Москва Workplace: Офис Helpy — внутренний сервис поддержки сотрудников. Мы ищем операционного руководителя, который будет отвечать за ежедневную работу поддержки и развитие направлений командировок и корпоративного такси. Ждём, что вы работали в клиентском сервисе или поддержке и управляли распределённой командой. Helpy — внутренний сервис поддержки сотрудников. С его помощью можно решить любой вопрос о жизни и работе в компании, используя удобные инструменты. Одно из направлений сервиса — поддержка командировок и корпоративных поездок: оформление тревел-услуг, заказ трансферов и разовых поездок на такси. Мы ищем операционного руководителя, который будет отвечать за ежедневную работу поддержки и развитие двух направлений: командировок и корпоративного такси. Вам предстоит управлять командой, улучшать клиентский опыт, развивать взаимодействие с поставщиками и сокращать ручную нагрузку с помощью автоматизации, AI и self-service. Обязанности Управление командой поддержки Вам предстоит руководить распределённой командой из 30+ сотрудников, в которую входят тимлиды и старшие специалисты. Вы будете отвечать за результаты направления, ставить цели, участвовать в подборе и адаптации сотрудников, развивать команду и помогать ей справляться со сложными ситуациями. Организация ежедневной работы поддержки командировок Команда помогает сотрудникам оформлять поездки, билеты, проживание, трансферы и другие тревел-услуги, а также решать вопросы до и во время командировки. Вам предстоит планировать ресурсы с учётом сезонности, отпусков и роста нагрузки, контролировать очередь обращений и обеспечивать стабильную работу поддержки. Развитие процессов вместе с тревел-агентствами и продуктовыми командами Вам предстоит выстраивать взаимодействие с тревел-агентствами и внутренними командами, согласовывать правила работы, OLA и SLA и контролировать их выполнение. Вместе с продуктовыми и техническими командами вы будете переводить проблемы поддержки в понятные требования, описывать целевые процессы и проверять изменения перед запуском. Автоматизация поддержки и развитие self-service Одна из важных задач — сокращать количество ручной работы. Вы будете развивать AI-ответы, чат-ботов и сценарии самообслуживания, чтобы сотрудники могли самостоятельно решать больше вопросов. Также в зоне ответственности будет база знаний: инструкции для команды, пользователей и AI-инструментов должны быть понятными и актуальными. Развитие корпоративного такси Корпоративное такси будет дополнительным направлением. Вам предстоит поддерживать и улучшать процессы, связанные с корпоративными счетами, разовыми поездками, трансферами и отчётностью. Требования * От трёх лет работали в операционном управлении, клиентском сервисе или поддержке * Управляли распределённой командой и отвечали за её результаты * Работали с внешними или внутренними поставщиками и умеете договариваться о правилах взаимодействия и целевых показателях * Запускали проекты: переводили операционные проблемы в понятные требования для продуктовой или технической команды, сопровождали внедрение и оценивали результат * Понимаете процессы службы поддержки: управление нагрузкой, очередями, качеством, SLA и эскалациями * Умеете развивать тимлидов или старших специалистов * Принимаете решения на основе данных и можете превратить показатели в конкретный план действий * Умеете оценивать эффект инициатив для пользователя, бизнеса и операционной эффективности команды * Самостоятельны, умеете расставлять приоритеты и сохранять фокус при большом количестве параллельных задач * Ясно объясняете сложные вещи и умеете выстраивать взаимодействие между поддержкой, продуктом, разработкой, поставщиками и бизнес-заказчиками Будет плюсом * Работали с корпоративными командировками, тревел-сервисами или внутренними сервисами для сотрудников * Управляли распределённой командой поддержки от 30 человек * Работали в модели с несколькими поставщиками и контролировали выполнение SLA * Запускали интеграции с поставщиками * Внедряли чат-ботов, AI-инструменты или сценарии самообслуживания

Location: Bangalore, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Assigned Support Engineer, you’ll be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and get the most from GitLab. You’ll combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer’s environment, anticipate and prevent issues, and solve complex technical and business challenges. In a typical week, you might be prioritizing strategic blockers with customer stakeholders, partnering with Product, Development, Infrastructure, Customer Success, and Sales to drive defect resolution and influence the roadmap, or diving into code, logs, and tools like strace to troubleshoot performance issues. Your impact in the first year will be measured by customer trust, reduced critical incidents, and clear, reusable support content that empowers customers and GitLab teams alike. What you’ll do Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring their GitLab environments remain stable and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace, through email and video conferencing. Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers. Collaborate with Product , Development , Infrastructure , Customer Success , and Sales teams to drive bug fixes, influence feature development, and help shape product goals and roadmap. Act as a technical expert on GitLab and CI/CD implementations, advising customers on how incidents and service interruptions impact their workflows and how to mitigate them. Create and improve support content, including documentation and knowledge articles, to help customers and GitLab team members resolve issues more efficiently. Partner closely with Support Engineering team members through pairing sessions and stable counterpart relationships to share knowledge and solve problems together. Contribute to team growth by participating in hiring processes, including reviewing applications and assessments and joining interviews. What you’ll bring Background managing complex, customer facing support cases end to end, from initial inquiry and triage through reproduction, escalation, and resolution. Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical issues and identify root causes across applications, infrastructure, and integrations. Strong Linux systems administration knowledge (LFCE or RHCE equivalent), including performance analysis and low-level debugging tools. Practical experience with GitLab and continuous integration / continuous delivery (CI/CD), including how different deployment models and outages affect customers. Ability to write and maintain clear, reusable support content such as knowledge articles, runbooks, and troubleshooting guides. Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably Ruby on Rails. Effective communication skills for explaining complex technical topics to audiences with varying technical backgrounds and for building rapport with customer stakeholders. Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms, with openness to applying transferable skills from related domains. About the team The Support team is a fully distributed, global group across the AMER, EMEA, and APAC regions, focused on helping customers get the most from GitLab by troubleshooting complex issues and digging into code and logs to understand why something is not working as expected. As an Assigned Support Engineer, you’ll be part of our broader Support Engineering organization, working closely with other Support Engineers through regular pairing sessions, 1:1s, coffee chats, and Slack conversations to stay connected while collaborating asynchronously across time zones. We balance autonomy with accountability, giving you flexibility to structure your shift in a way that fits your life while ensuring we can reliably address customer issues. Thanks to GitLab’s Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and meetings to see what we are working on at any time. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS: - AI Solutions Engineer - Location: Espoo, Finland - Department: Business Applications - Reports to: AI Platform Lead / Head of Business Applications - Employment type: Permanent - Workplace model: Hybrid / Office - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS: The Business Applications team focuses on high-impact internal use cases to help the company grow, building internal solutions and facilitating new processes as we scale our data infrastructure, tooling, and operations. As an AI Solutions Engineer, you bridge the gap between rapid AI-assisted product delivery and scalable, governed platform engineering. You will spend roughly 50% of your time taking high-value internal use cases from business needs to reliable, production-grade applications, and 50% of your time collaborating with the AI Platform Lead on our shared internal applications platform, DevOps workflows, and governance guardrails. You think ahead: instead of solving problems with brittle one-off fixes, you turn recurring needs into clean, reusable platform capabilities and help guide our Junior AI Solutions Engineers to do the same. Who We Are ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.   ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.   ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.   Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. Your day-to-day responsibilities BUILD AND SHIP INTERNAL APPLICATIONS & AI-ENABLED SOLUTIONS (~50%) - Partner directly with stakeholders across the business to translate operational bottlenecks into clear technical designs and working, scalable applications. - Build, iterate on, and productionize full-stack internal applications and automations (primarily Python/FastAPI, TypeScript/React, and PostgreSQL) using modern AI-first coding workflows (Cursor, Claude Code) and LLM APIs where they add real value. - Design and maintain reliable, governed integrations with core enterprise systems and data sources (e.g., HiBob/HRIS, Salesforce, Databricks, Slack, Jira, Google Workspace, Okta). - Own the full lifecycle of the solutions you build. All the way from rapid prototyping and stakeholder validation to production rollout, documentation, and long-term maintainability. COLLABORATE ON THE INTERNAL TOOLS PLATFORM, DEVOPS & GOVERNANCE (~50%) - Collaborate with the AI Platform Lead to develop, operate, and scale our AWS-based internal applications platform (ECS/Fargate, Aurora PostgreSQL, ALB/CloudFront, ECR, Secrets Manager, EventBridge) managed via Terraform. - Build for scale rather than one-offs: when an application needs a new integration pattern, infrastructure capability, or deployment workflow, design it as a reusable, self-service platform pattern that benefits the entire fleet of internal apps. - Maintain and improve GitHub Actions CI/CD pipelines (OIDC, automated security and IaC scanning, plan/apply workflows) and shared platform libraries (authentication, IAM database access, service-to-service communication). - Uphold strong governance, security-by-default, and auditability across the platform by ensuring strict access controls, clear audit trails for sensitive data access and write-backs, least-privilege IAM, and traceable change management. - Help triage and resolve platform-level operational issues, including deployment pipelines, container health, database migrations, network/egress rules, and observability/log forwarding (Splunk, CloudWatch). ELEVATE TEAM ENGINEERING QUALITY & UNBLOCK DELIVERY - Act as a day-to-day technical sounding board and mentor for the Junior AI Solutions Engineers on the team by reviewing PRs, guiding data modeling and API design, and helping troubleshoot tricky deployment or integration issues. - Contribute to shared templates, runbooks, and architecture decision records (ADRs) so the team moves fast without accumulating technical or security debt. WHAT WE’RE LOOKING FOR Must haves: - 4–6 years of hands-on experience in software engineering, full-stack development, or platform/DevOps engineering, with a track record of shipping and operating production web applications end to end. - Systems and platform mindset: you naturally look past the immediate ticket to see how a solution will behave across 30+ apps in a year's time, and you strongly prefer reusable patterns, clean abstractions, and automation over ad-hoc, one-off workarounds. - Strong appreciation for governance, security, and auditability: comfortable working in an environment where data isolation, least-privilege access, approval gates, and verifiable audit trails are non-negotiable. - Strong proficiency in Python (e.g., FastAPI) and/or TypeScript/React, plus solid relational database skills (PostgreSQL, schema isolation, migrations). - Practical Cloud & DevOps experience on AWS (e.g., ECS/Fargate or containers, IAM, networking/ALB, RDS/Aurora) and Infrastructure as Code (Terraform). - Hands-on experience with CI/CD pipelines (GitHub Actions, Docker, automated testing and security checks) and AI-assisted engineering tools (Cursor, Claude Code) plus practical LLM API integration. - Pragmatic communicator: comfortable working directly with business stakeholders to scope ambiguous problems, while holding a high bar for engineering quality under the hood.   Nice to haves: - Experience integrating with enterprise systems and APIs such as HRIS/ATS (HiBob, Ashby), CRM (Salesforce), data platforms (Databricks), or Slack/GitHub Apps. - Hands-on familiarity with security and compliance controls in cloud environments (OIDC/OAuth2, IAM database authentication, KMS encryption, Checkov/IaC scanning, Splunk/audit logging). - Prior experience mentoring junior engineers and reviewing code/architecture on a fast-moving team. APPLICATION PROCESS - Introductory call with TA - Hiring Manager Interview - Technical & Platform case interview - Skip level interview WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: Remote, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Strategic Account Executive for our Mumbai territory, you'll drive GitLab's growth across large Banking, Financial Services and Insurance (BFSI) institutions, alongside leading enterprises and conglomerates headquartered in the city. It will be a blended territory of Enterprise and Conglomerates slightly more BFSI heavy. You'll help these organisations adopt, implement, and expand their use of our AI-powered DevSecOps platform, guiding them through modernisation and DevSecOps transformations while building a pipeline that translates into measurable Net ARR and long-term expansion. You'll bring an understanding of the software development lifecycle, including continuous integration and continuous delivery (CI/CD) automation, secure development practices, and infrastructure modernisation. You'll apply it to the realities of regulated industries, where security, compliance, auditability, and data residency shape every technology decision. You'll connect customer stakeholders with GitLab's field organisation so GitLab is seen as a trusted, long-term partner across the full sales cycle. In your first year, you'll be expected to build a strong BFSI and Enterprise portfolio across your territory, create repeatable sales motions aligned to how regulated financial institutions and large enterprises buy and adopt platforms, and consistently forecast and report on deal progress and account health. What you'll do Lead and grow GitLab's largest and most strategic BFSI, Enterprise, and Conglomerate prospects and customers in Mumbai, focusing on organisations that run mission-critical software delivery at scale Drive the full enterprise sales cycle, from prospecting and pipeline generation through qualification, evaluation, negotiation, and close, including the longer procurement, vendor risk, and security review processes typical of regulated financial institutions Provide hands-on account leadership throughout the pre- and post-sales process to ensure a smooth customer experience and strong adoption of GitLab's AI-powered DevSecOps platform Position GitLab against regulatory and compliance priorities (for example RBI, IRDAI, and SEBI guidelines on IT governance, outsourcing, cyber resilience, and data localisation), working with Solutions Architects and Security specialists on deployment options such as self-managed and GitLab Dedicated Partner closely with Sales Development Representatives, Solutions Architects, Customer Success, system integrators, and strategic channel partners to generate qualified opportunities, co-sell, and execute account strategies that drive new business and expansion Develop and maintain detailed account plans for priority customers, including opportunity mapping, stakeholder alignment, and multi-threaded engagement across engineering, security, risk and compliance, platform, infrastructure, procurement, and business leaders Tailor your approach to each segment: a compliance- and risk-led value story for BFSI, and a modernisation-, productivity-, and consolidation-led story for enterprises and conglomerates with multiple business units Coordinate and facilitate the involvement of cross-functional GitLab team members, including sales leadership, marketing, product, legal, and support, to progress opportunities and deliver an excellent customer experience Prepare activity and forecast reports, contribute to forecasting and pipeline reviews, and share root cause analysis and lessons learned from wins and losses with account managers, marketing, and technical teams Act as the voice of the customer by contributing product ideas to our public issue tracker, and by preparing and delivering customer-facing and internal presentations, quotes, proposals, and formal sales documents that address BFSI and enterprise business challenges and clearly communicate long-term value and outcomes. What you'll bring Deep experience driving complex B2B software sales cycles with large enterprise customers, ideally in DevSecOps, software development tools, or adjacent SaaS and infrastructure solutions that support the software development lifecycle A track record selling into BFSI institutions in India, with an understanding of their buying behaviour, long evaluation cycles, vendor risk assessments, and procurement processes (experience across both BFSI and large enterprises or conglomerates is a strong plus) Ability to prospect, build pipeline, and close new business while expanding strategic relationships within large accounts across Mumbai Strong understanding of modern software delivery, including CI/CD, secure development practices (DevSecOps, supply chain security), and cloud and infrastructure modernisation, with the ability to connect platform capabilities to customer outcomes Working familiarity with the regulatory and compliance landscape for Indian financial institutions, including data residency, audit, and security expectations, and comfort discussing on-premises, private cloud, and hybrid deployment models Proven ability to navigate and influence complex organisations, building trusted relationships with senior stakeholders such as CIOs, CTOs, CISOs, heads of engineering, and technology risk and compliance leaders Experience creating and executing account plans for priority accounts, including opportunity mapping, multi-threaded engagement, and disciplined deal and account management Experience working with system integrators and channel partners to co-sell and deliver in the Indian market Effective communication and interpersonal skills, including comfort leading customer presentations, negotiations, and executive-level conversations, and coordinating internal resources to move opportunities forward Capacity to work autonomously and asynchronously in a fully remote environment while staying aligned to shared goals, processes, and forecasting expectations across the broader GitLab team, with the flexibility to meet customers in person across Mumbai Familiarity with forecasting, pipeline hygiene, and reporting, including sharing learnings from wins and losses to improve repeatable sales motions Some examples of our projects Building and growing a territory plan for Mumbai that balances large BFSI institutions (banks, NBFCs, insurers, asset managers, payments and fintech) with high-potential enterprises and conglomerates, from new logo prospecting through long-term expansion on GitLab's AI-powered DevSecOps platform Leading complex, multi-stakeholder sales cycles and partnering with Solutions Architects, Sales Development, Customer Success, system integrators, and channel partners to position GitLab as a trusted platform for modern software delivery, security, and compliance in regulated and large-scale environments Helping BFSI customers consolidate fragmented toolchains and modernise legacy delivery pipelines while meeting regulatory, audit, and data-residency expectations About the team The Strategic Account Executive will join our enterprise sales team, which focuses on driving GitLab adoption with large customers in the India market. The team is responsible for the full relationship lifecycle with enterprise accounts, from initial engagement through long-term expansion and advocacy, ensuring customers realize value from GitLab’s DevSecOps platform. Team members work in an all-remote, distributed environment and collaborate asynchronously across time zones with sales leadership, solutions architects, customer success, marketing, and channel partners. The team is currently focused on maintaining and growing our existing footprint in the region, executing a consistent global sales motion while adapting to local customer needs and partnering closely with strategic channel organizations to reach and support key accounts. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: San Francisco, CA or Remote, US Our vision is to build the next generation platform to enable easy and fast creation of audio and video content powered by cutting-edge AI. Building a revolutionary way to record, transcribe, edit, and mix spoken audio and video comes with a series of unique challenges and requires solving hard and complex problems. As a lead product data scientist on the team, you will play a critical role in shaping our growth strategy, up-leveling our experimentation culture, and scaling our business. What You’ll Do Conduct in-depth analysis to shape product PLG motion and B2B strategy. Develop deep understanding of the product ecosystem and identify opportunities to drive activation, engagement, and monetization through actionable insights. Leveraging AI tools to build and maintain self-service analytics enabling stakeholders to access reliable metrics, size opportunities, design experiments, and interpret results independently. Improve execution rigor of product teams by owning success metrics and opportunity sizing. Brain buddy with product and engineering teams for day-to-day experiment design, deployment, and analysis. Provide creative solutions for tricky experimentation scenarios. Evolve experimentation culture and practices within the company. What You Bring 5–8 years of experience in a Data Scientist or similar role. 3+ years working in a growth function. Strong business and product intuition to identify opportunities in the growth ecosystem. Strong knowledge of statistical analysis and A/B tests. Strong SQL skills and proficient in at least one programming language such as Python or R. Excellent communication and collaboration skills. Curiosity, savviness to navigate in a dynamic environment, and a growth mindset. Having worked at a fast-growing start-up is a plus. The base salary range for this role is $200,000 - $250,000/year. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, level, and may vary from the amount above. About Descript Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors ( OpenAI , Andreessen Horowitz , Redpoint Ventures , Spark Capital ). Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company. Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles.  For those who are remote, we have a handful of opportunities throughout the year for in person collaboration.  For our hybrid roles, we're flexible, and you're an adult—we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person. Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

Location: Shanghai Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Checkout.com http://Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, The Hut Group, Sony Electronics, Sainsbury’s, Deliveroo, Adidas, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how. We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow. JOB DESCRIPTION Global payments are complex and ever-evolving. At Checkout our software engineers develop the next-generation payments technologies that enable our Merchants to boost their acceptance rates, cut processing costs, fight fraud, and create cutting edge technology that enables extraordinary customer experiences. We're looking for engineers who bring fresh ideas, have a curious nature and are passionate about working in an Engineering environment which focuses on building products to achieve the company's strategic goals. You’ll get to work with teams from across Checkout.com http://Checkout.com’s portfolio of products and services who all have a real customer first philosophy. As a software engineer, you will work on a specific project critical to Checkout's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. WHAT ARE WE LOOKING FOR: - Bachelor's or Master's degree in Computer Science, Engineering, or related field - Proficiency in .NET C#, Java, Go, or Python, with a strong understanding of software development principles. in either a backend or full stack environment. - Great communication skills and ability to interact effectively with a wide range of stakeholders - Experience working in agile environments and delivering high-quality code within tight deadlines - Excellent problem-solving skills and the ability to work independently as well as part of a team - Payments or financial knowledge is a plus, but not a necessity   How you’ll make an impact - Be part of, and collaborate with, cross-functional teams including product management, across a large engineering community - Define and design loosely coupled, scalable systems in a wider microservices using industry best practices - Stay up-to-date, use, and spread knowledge of the latest technologies used by Checkout - Write clean, maintainable, extendable and testable code on some of Checkout’s most impactful systems - Build, own and operate your systems to the highest levels of resilience and service. - Mentor junior team members and assist in their technical development Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Responsibilities: • Daily payment operations, settlements & reconciliations • Monitoring payment systems and troubleshooting issues • Compliance with AML/KYC and regulatory requirements • Reporting and analysis of payment operations • Cooperation with banks, payment providers and internal teams • Monitoring payment industry trends and regulations Requirements: • 3+ years in EMI or financial services • Strong knowledge of SEPA, SWIFT, card payments & APMs • Understanding of AML/KYC and financial regulations • Experience with payment systems, reporting tools & advanced Excel • Strong analytical and problem-solving skills • English C1–C2 We offer: • €3,000+ NET + performance bonuses • Official employment under Cyprus labor law • Paid vacation, sick leave & public holidays • Free corporate lunches • Partial compensation for English courses

Location: Lukula Kongo Central About GiveDirectly What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid. Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: is this doing more good than giving the money directly to people living in poverty? We’re growing fast, and this is a rare and important moment to join. We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress. How we work Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated: Recipients first. Recipients’ preferences come before those of donors or ourselves. Team next. We optimize for organizational success, not individual success. Be proactively candid. We say what we believe and share information openly. Create positive energy. We aim to be a source of energy for colleagues, not a drain. Think rigorously; act quickly. We reason from first principles, then act rather than debate. Know yourself and grow. We own our imperfections and seek feedback to grow. Accept reality. Propose solutions. We focus on what can change and bring solutions, not just problems. Be productively ambitious. We take risks for step-change impact, not incremental progress. If they describe how you like to work and they energize you, this could be a great fit. Want to learn more? Read and listen: We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist , NPR , TED , and The Washington Post . We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. À propos de GiveDirectly GiveDirectly envoie de l’argent directement aux personnes en situation d'extrême pauvreté , afin qu’elles décident elles-mêmes de ce dont elles ont le plus besoin , notre culture est franche , analytique, rapide et non hiérarchique. Depuis 2018, GiveDirectly est présente en RDC et transfert de l’argent par téléphone mobile au menages vulnerables , en vue de promouvoir la sécurité alimentaire, la réduction de la pauvreté et l’inclusion financière. Pour en savoir plus sur notre action et nos resultats ,visitez : www.givedirectly.org a.Responsabilités Soutenir la distribution de supports d’information (dépliants, messages clés, etc.) et mener des campagnes de sensibilisation sur le projet auprès des populations ciblées, en adaptant les messages à un public urbain ( des zones populaires) diversifié (niveau d’alphabétisation, genre, âge, vulnérabilités). Collaborer avec les leaders communautaires, les organisations locales et les membres des communautés pour améliorer la compréhension du recensement, encourager la participation et lever les obstacles éventuels. Organiser et animer des réunions communautaires au niveau des quartiers, avenues, avec l’appui des leaders communautaires et relais locaux. Identifier les risques potentiels (opérationnels, sociaux, sécuritaires ou liés à la perception) auxquels GD pourrait faire face avant le démarrage des activités de recensement et de mobilisation au Kongo Central. Mettre à jour les outils de suivi de l’engagement et de la mobilisation communautaire avec les résultats issus des activités de terrain. Soutenir la Responsable de l’Engagement Communautaire et de la Communication dans le développement et la mise en œuvre de la stratégie d’engagement communautaire adaptée au contexte du milieu. Établir et maintenir de bonnes relations avec les communautés à travers des visites régulières sur le terrain, afin de recueillir des informations sur la connaissance du projet, l’accessibilité, la confiance, l’appropriation, ainsi que la pertinence des messages et des canaux utilisés. Recevoir et traiter les commentaires et plaintes des bénéficiaires, et orienter les personnes vers les mécanismes d’assistance appropriés (centre d’appel, canaux de feedback). Soutenir l’AFM/FM dans l’identification et la résolution des problématiques liées aux FAQ du programme, afin de garantir leur pertinence et leur mise à jour continue selon l’évolution du programme. Mener des entretiens avec les bénéficiaires pour documenter leurs expériences et b. Profil Recherché Licence dans un domaine professionnel pertinent (sciences sociales, santé publique, communication, psychologie, développement, etc.). Expérience dans le secteur de la santé, de la psychologie et/ou de la protection souhaitée. Toute formation en psychologie, protection, nutrition ou santé maternelle constitue un atout. Excellentes aptitudes à la communication, avec capacité à adapter les messages à des publics variés en milieu urbain (populaire) (jeunes, femmes, populations vulnérables, différents niveaux d’alphabétisation). Alignement sur les valeurs fondamentales de GiveDirectly et engagement à faire progresser la mission de GD. Attitude positive, forte éthique de travail et esprit d’équipe, avec un intérêt marqué pour le travail de terrain dans un environnement urbain (populaire) dynamique et exigeant. Capacité avérée à travailler de manière très indépendante et proactive, tout en communiquant efficacement sur les défis, lacunes et risques. Solides compétences en matière d’établissement de relations et capacité à interagir efficacement avec une diversité d’acteurs (leaders communautaires, autorités locales, organisations locales, groupes de jeunes, des femmes etc.). Capacité à évoluer dans des environnements complexes et densément peuplés, avec une bonne gestion des priorités et du temps. Bonne compréhension et utilisation de différents canaux de communication adaptés au contexte de Kongo Central (réunions communautaires, radios locales, réseaux sociaux, WhatsApp, etc.) est un atout. Compétences analytiques et techniques, incluant une maîtrise intermédiaire de Google Docs, MS Word, MS Excel et outils de communication virtuelle (ex : Google Meet) Une expérience confirmée dans l’engagement communautaire, la sensibilisation, la mobilisation sociale et/ou la communication. Excellente connaissance des dynamiques communautaires et des acteurs locaux au Kongo Central, notamment dans les zones d’intervention de GiveDirectly. C.Valeurs de GiveDirectly Priorité aux bénéficiaires : Nous privilégions les préférences des bénéficiaires, pas celles de nos donateurs ni même les nôtres. L’équipe avant l’individuel : Nous œuvrons pour le succès de l’organisation, pas celui des individus. Être proactivement franc : Nous parlons et communiquons les informations en toute franchise. Créer une énergie positive : Nous nous efforçons d’apporter de l’énergie positive à nos collègues, et pas de la leur prendre. Réfléchir rigoureusement, agir rapidement : Priorité à la rigueur et à l’action, pas au débat interminable. Se connaître et se développer : Nous sommes conscients de nos défauts, mais nous les exploitons. Accepter la réalité, Proposer des solutions : Nous ne nous attardons pas sur les problèmes. Nous créons des solutions. Être ambitieux de manière productive : Nous prenons des risques qui pourraient révolutionner le secteu d.Comment postuler Les candidatures se font uniquement en ligne, les intéressés sont priés d’aller sur le https://boards.greenhouse.io/givedirectly chercher les offres de la RDC, et soumettre leurs candidatures au plus tard le 05 Novembre   2026 à 17h00 précises Heure de Kinshasa. Si les pièces ne sont pas demandées sur le portail de candidatures , le dossier contient ( Un CV à jour avec 3 références, une lettre de motivation , la copie du diplôme et le certificat de fin de service du dernier employeur, Les dossiers incomplets ne seront pas examinés) En cas de difficulté technique écrire à drc-recruitment@givedirectly.org Les attestations fournies sont toutes vérifiées ; en cas de fausse information votre candidature sera rejetée. Les attestations de services fournies dans votre dossier pour ce recrutement, seront vérifiées, scrupuleusement, et toute fausse information y relative entraînera un rejet immédiat de votre candidature. ATTENTION : NE PAS ENVOYER VOTRE CANDIDATURE À L'ÉMAIL : whistleblower@givedirectly.org Nos engagements GiveDirectly applique une politique de tolérance zéro à l'égard de l'exploitation, des abus et du harcèlement sexuels (SEAH) et attend de toute personne qui travaille avec nous qu'elle place la protection des bénéficiaires en priorité. Le recrutement est entièrement gratuit. GiveDirectly ne demande ni frais, ni pot-de-vin, ni faveur d'aucune sorte, ni information bancaire, à aucune étape du processus. Si l'on vous formule une telle demande, ou si vous estimez subir une pression ou une discrimination injuste, écrivez à whistleblower@givedirectly.org Cette adresse sert uniquement à signaler un problème, jamais à postuler. Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. **GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.** Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide ! Referrals Know the right person for this role? Please consider referring them . We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!

Location: Санкт-Петербург Workplace: гибкий Команда Trust&Safety разрабатывает платформу для построения пайплайнов обработки данных в self-service формате. На базе этой платформы строятся высоконагруженные пайплайны обработки данных, которые ежедневно обрабатывают миллионы текстов и видео. Платформа позволяет применять ML-модели к контенту, агрегировать данные из разных источников и доставлять их потребителям с минимальной задержкой. Задачи Разработка пайплайнов обработки данных: создание и вывод в прод новых процессов обработки для поиска, модерации и рекомендаций Интеграция с ML: внедрение готовых ML-моделей в пайплайны обработки данных Оптимизация производительности: обеспечение минимальных задержек при доставке контента в сервисы дистрибуции Работа с Big Data: обработка больших объёмов данных в батч-режиме и поточно (streaming) Архитектура: построение функциональности в новой платформе с учётом строгих нефункциональных требований Требования Опыт промышленной разработки на Java 5+ лет Опыт работы с распределёнными системами и базами данных (Postgres, YTsaurus будет плюсом) Понимание ограничений и возможностей распределённых и высоконагруженных систем, принятие решений с учётом данного контекста Практический опыт в работе с метриками приложений — отправка метрик, построение дашбордов и алертов Проактивность, умение работать в команде и решать сложные архитектурные задачи, закрывать задачу под ключ Будет плюсом Навыки работы с Big Data: опыт обработки больших объёмов данных в батч-режиме и потоково.

Location: Москва Workplace: Дистанционный Мы разрабатываем крупнейший мессенджер в России, чтобы соединять людей, сервисы и компании. Создаём простые и удобные инструменты коммуникации. Задачи Развивать и сопровождать инфраструктуру highload-системы, повышать надёжность, доступность и производительность Внедрять и поддерживать SLO/SLI и практики error budget, выстраивать алертинг на основе пользовательских метрик и приоритизации Развивать observability (Prometheus/Alertmanager, Grafana, централизованные логи): делать эксплуатационные дашборды, настраивать алерты, снижать alert noise, улучшать MTTD/MTTR Автоматизировать рутинные операции и эксплуатационные процессы, снижать toil, развивать self-service подходы для команд разработки Участвовать в on-call , оперативно реагировать и устранять инциденты, координировать восстановление, проводить postmortem и доводить улучшения до продакшена Взаимодействовать с командами разработки и смежными инфраструктурными командами: участвовать в архитектурных обсуждениях, ревью изменений, согласовании требований к production readiness Вести и развивать эксплуатационную документацию : писать и актуализировать runbooks/playbooks для типовых инцидентов и деградаций, инструкции по релизам/роллбэкам и аварийным процедурам (в том числе DR), документировать дашборды/алерты и схемы зависимостей/эскалаций Требования Опыт 5+ лет в SRE/DevOps/Platform/System Engineering, опыт эксплуатации highload -систем Глубокие знания Linux : администрирование, диагностика производительности (CPU/mem/io), анализ деградаций, systemd, файловые системы, лимиты/квоты, troubleshooting на production Сетевые основы для диагностики : TCP/IP, DNS, HTTP/HTTPS, TLS, L4/L7 балансировка, keepalive; умение находить и устранять сетевые причины деградаций Опыт эксплуатации распределённых систем : понимание partial failures, timeouts/retries, backpressure, graceful degradation Облака: опыт эксплуатации инфраструктуры в публичном облаке — сети и балансировщики, autoscaling, IAM/роль‑модель; построение отказоустойчивости по зонам/регионам, базовые DR-подходы Контейнеры и Kubernetes: понимание контейнеризации и практический опыт работы с Kubernetes на уровне эксплуатации (деплой, конфигурации, диагностика проблем приложений/окружения) Infrastructure as Code : Terraform (или аналог) + Ansible; Git‑workflow, code review, версионирование инфраструктуры CI/CD и управление изменениями : безопасные релизы (canary/blue‑green), rollback стратегии, снижение рисков изменений Код и автоматизация: чтение чужого кода (Go/Java/Python) для диагностики; написание автоматизации (Python/Go/Bash), создание утилит/джоб для эксплуатации Observability: Prometheus/Alertmanager, Grafana, централизованные логи (Graylog/ELK) — дашборды под эксплуатацию, алерты с учётом снижения шума и приоритизации SRE-практики : SLI/SLO, error budget, incident response, postmortem без поиска виноватых Готовность к on-call и участие в разборе и устранении инцидентов Навыки создания и поддержки эксплуатационной документации : runbooks/playbooks, инструкции по деплою/роллбэку, схемы архитектуры, описания SLO/алертов; умение писать кратко и так, чтобы документ работал в инциденте Будет плюсом Опыт с БД/кешами/очередями: PostgreSQL/Redis/Cassandra/Kafka/ClickHouse и так далее Сопровождение Java: JVM/GC, heap/thread dumps, профилирование, диагностика latency Security basics: secrets management, least privilege

Location: Москва Workplace: гибкий Наши сервисы делают проще жизнь сотен тысяч сотрудников крупнейших компаний по всей стране: отпуск, больничный, представительские расходы — всё это можно оформить по клику, сэкономив время для рабочих задач. Мы — команда сопровождения бизнес-приложений VK Tech: отвечаем за стабильную работу корпоративных систем, которые использует бизнес, — от CRM и ERP до внутренних сервисов и интеграций между ними. Наша задача — чтобы любой сбой в приложениях замечался быстро, устранялся ещё быстрее, а бизнес-процессы компании не останавливались. Задачи Выстраивать единый процесс управления инцидентами, запросами и проблемами для разнородных продуктов Разрабатывать и внедрять матрицы распределения ответственности (RACI) между ролями Создавать единую систему координат для приоритизации обращений Выстраивать сценарии эскалаций с фокусом на первичное решение внутри ТП и создание дашбордов для раннего предотвращения эскалаций Внедрить практики управления проблемами Работать с метриками эффективности, готовить единую методику их подсчёта и согласования Интегрировать ИИ и базу знаний (БЗ) в Service Desk для снижения рутины Управлять изменениями Требования Опыт работы с современными ITSM-системами Умение аргументированно внедрять единые правила и договариваться со смежниками Системное мышление Умение преодолевать сопротивление и «продавать» новые процессы так, чтобы они работали на практике, а не лежали на полке Клиентоориентированность: фокус на превращении негативного опыта обращения в позитивный, с пониманием специфики обслуживания как стандартных, так и VIP-клиентов Нацеленность на измеримый бизнес-эффект, а не на создание регламентов ради галочки Стрессоустойчивость