Location: Americas Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Caitlin, Senior Manager, Technical Support at
Customer.io
, and I'm looking for an Email Deliverability Specialist to join our deliverability program within Technical Support. You'll help customers reach the inbox by diagnosing sending issues, advising on best practices, and guiding senders through an email ecosystem that keeps changing.
You'll be one of several deliverability experts on a team that shares knowledge across Technical Support, so your work reaches well beyond your own queue. You'll partner with Customer Success, Technical Support, and Engineering: taking customer calls, equipping CSMs for customer conversations, working through complex technical cases alongside Engineering, and turning what you see in tickets into documentation, training, and better processes.
You'll thrive here if you think about the health of the whole program, enjoy improving how work gets done, and are equally comfortable digging into a detailed case and having a direct conversation with a customer about acceptable use.
What we value
Empathy and curiosity:
You approach every customer with patience and a desire to dig deeper, especially when a conversation gets uncomfortable.
Clarity:
You explain complex technical concepts simply and help others do the same.
Collaboration:
You build strong partnerships across Support, Customer Success, and Engineering, and you treat customer outcomes as a shared goal.
Thinking at scale:
You look at how we do things today and see what could work better for the whole organization, then you help make it happen.
Continuous learning:
You stay ahead of evolving standards and see change as a chance to improve how we work.
What you'll do
Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when a conversation needs it
Audit sender setup and monitor reputation across IPs and domains, using authentication (SPF, DKIM, DMARC) and BIMI, DNS configuration, and provider tools like Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops
Work through highly technical issues with Engineering, taking ownership of the investigation first and sharing trends from customer cases with Product and Engineering
Identify acceptable use policy violations and spam complaints, hold clear and direct conversations with customers about compliance, and keep up with evolving standards (Gmail and Yahoo sender requirements, CAN-SPAM, GDPR)
Equip CSMs and Technical Support with the knowledge to handle deliverability conversations, through coaching, documentation, and training
Improve processes, tools, and one-to-many resources, such as help content, Academy course and proactive customer guidance, so deliverability support scales across the organization
What we're looking for
2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale
Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS), with the technical comfort to work through complex issues with Engineering
Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar, and the analytical skill to turn bounce, engagement, and blocklist data into clear recommendations
Working knowledge of email compliance and acceptable use standards, and comfort having direct conversations with customers who are sending outside of them
Experience building or improving processes, documentation, or training that help a support or deliverability team scale
Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience
Located in the United States or Canada
Bonus: participation in deliverability communities (M3AAWG, ESPC, or similar) and experience partnering with Customer Success teams
Compensation & Benefits
We believe in transparency. Starting salary for this role is $102,000 - $110,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with a Recruiter
45-minute video call with the Hiring Manager
60 minute Case Study Review call with Cross-Functional Partners
30 minute video call with potential Team Member
30 minute final video call with Senior Leadership
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Location: Limassol, Cyprus
At
PayDepot
, we build several B2B and B2C fintech products, including payment infrastructure, crypto services, and financial platforms. One of our products, WinnerPay, is a payment service provider that helps merchants accept and send payments across Africa, Asia, and the CIS via cards, alternative payment methods (APMs), and crypto.
We are growing rapidly and are looking for a
Product Owner
to join the WinnerPay team and drive the product end to end, from backlog management to product metrics.
What you'll do
Own the WinnerPay product backlog: shape it, prioritize it, and defend priorities with stakeholders.
Evolve the PSP core: pay-ins, payouts, refunds and chargeback handling, provider routing and cascading, and onboarding new acquirers.
Expand our APM coverage: choose and launch local methods (mobile money, UPI, QR payments, e-wallets and bank transfers) based on merchant demand and unit economics.
Own key metrics: approval rate, checkout conversion, transaction speed and cost, chargeback ratio.
Write clear requirements and user stories, accept the dev team's output, and run Scrum ceremonies (planning, PBR, demo, retro).
Work with merchants and business development: gather requests, turn them into product decisions, and support onboarding of key clients.
Partner with compliance team on merchant KYB, transaction monitoring.
Develop the merchant dashboard, API and integration documentation.
Track the market and competitors, and propose new products and directions.
What we're looking for
3+ years in a product role (Product Owner/Product Manager), including 2+ years in payments: PSP, acquiring, payment gateway, bank or fintech.
Solid grasp of card payment flows: authorisation, 3DS, tokenisation, refunds and chargebacks.
Hands-on experience with APM flows: redirects, asynchronous statuses and refund handling for methods that don't support native refunds.
Hands-on experience with settlement and reconciliation: matching provider reports against internal transactions, resolving discrepancies, and handling fees, rolling reserves and merchant payouts.
Hands-on experience with payment provider integrations and APIs (REST, webhooks); able to read technical docs and speak the developers' language.
Experience with Scrum/Kanban; confident with Jira and Confluence.
Comfortable with data: basic SQL and BI tools.
Fluent English (B2+) for documentation and partner communication.
Nice to have
Experience with local payment methods in Africa, Asia or CIS.
Understanding of fraud prevention and risk management in payments.
Experience with crypto payments and stablecoins.
Knowledge of PCI DSS and AML/KYB requirements.
What we offer
Full relocation support and working visa sponsorship
Competitive salary
Days off when you need them
What awaits you
Working in a small and fast-paced Scrum team
A practical role where you can influence how we work with data
No bureaucracy - we focus on practical solutions and common sense
Pleasant colleagues and a healthy internal culture
A non-toxic environment with respect for work-life balance (we turn off Slack during vacations)
Location: Colombia; El Salvador; Guatemala; Honduras; Nicaragua; Bolivia, Plurinational State of
We are seeking a sharp, empathetic, and detail-oriented
Bilingual Employment Law Paralegal / Intake Specialist
to support a growing U.S.-based employment law firm. In this dual-function role, you will be the first point of contact for potential clients who are often navigating difficult workplace situations, such as wrongful termination, discrimination, or wage disputes.
You will be responsible for conducting thorough intake screening interviews, gathering critical case facts, qualifying leads, and supporting the attorney with essential pre-litigation paralegal drafting and document organization. If you have a solid background in U.S. plaintiff-side litigation, speak fluent English and Spanish, and possess an empathetic phone presence, we encourage you to apply!
Key Responsibilities
Intake & Screening Management:
Answer inbound calls, web leads, and text inquiries from potential clients using the firm’s screening scripts.
Case Fact Gathering:
Collect detailed case information regarding employers, employment dates, termination reasons, pay issues, and protected class/activity indicators, documenting all data clearly in the CRM.
Initial Case Qualification:
Perform preliminary case evaluations (evaluating statute of limitations, employer size, at-will vs. contract status) and flag high-priority leads to the attorney on the same day.
Client Onboarding & Scheduling:
Send and track retainer agreements and intake forms via e-signature platforms, schedule consultations, and maintain the attorney’s calendar.
Paralegal & Pre-Litigation Support:
Organize client documents, build case chronologies, follow up with clients for additional records, and draft initial demand letters and administrative agency filings (EEOC, CRD, DLSE) using established templates.
Requirements
Experience:
1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation).
Language & Communication:
Exceptional bilingual fluency in English and Spanish with an American accent preference. Must possess a calm, compassionate, and professional phone presence.
Written Skills:
Strong written English capabilities; summaries and notes must be clear, complete, and structured enough for the attorney to evaluate without requiring follow-up calls.
Software Proficiency:
Hands-on experience with legal case management platforms (Clio, MyCase, Filevine, Lawmatics, or similar) and e-signature tools.
Ethical Compliance:
Clear understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege.
Work Setup & Terms
Schedule:
Full-Time (40 hours/week, Monday – Friday).
Location:
100% Remote.
Requirements:
Noise-canceling headset, high-speed internet, and power/internet backup systems.
Location: Argentina
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is an e-commerce agency focused exclusively on subscription CPG brands across food, beverage, supplements, and health & wellness.
Role Overview:
We are looking for a Senior Full-Stack Developer with strong experience building web applications and integrating directly with Meta's ecosystem and APIs.
The ideal candidate will have experience developing platforms that connect with Meta, including Meta Authorization, Meta Pixel, Meta APIs, conversion tracking, and user/account authentication. You should be comfortable working across the frontend and backend and building functionality that communicates directly with Meta's infrastructure.
Key Responsibilities:
Build and maintain full-stack web applications and platforms with complex third-party integrations.
Develop functionality comparable to the core user experience and platform architecture of JoinTrybe.com.
Build and maintain direct integrations with Meta's APIs and ecosystem.
Implement Meta Authorization / OAuth flows for connecting and authenticating Meta accounts.
Integrate and manage Meta Pixel and conversion tracking across web applications.
Work with Meta APIs to retrieve, send, synchronize, and process relevant platform data.
Develop reliable authentication, authorization, account connection, and permission workflows.
Build backend services and APIs that support Meta integrations and platform functionality.
Develop responsive, high-performance frontend interfaces and user experiences.
Design and implement scalable data flows between the application, Meta, and other third-party services.
Troubleshoot API authentication, permissions, tracking, data synchronization, and integration issues.
Implement event tracking and ensure accurate data transmission between the platform and Meta.
Work with webhooks and asynchronous API processes where required.
Develop and maintain Shopify integrations and e-commerce functionality where applicable.
Optimize application performance, page speed, and Core Web Vitals.
Follow Git/GitHub best practices, including branches, pull requests, testing, and code reviews.
Implement CRO and A/B testing, including Intelligems experiments.
Optimize page speed, Core Web Vitals, mobile performance, and conversion rates.
Requirements
5+ years of professional full-stack/web development experience.
Strong experience building production web applications across both frontend and backend.
Hands-on experience integrating directly with Meta/Facebook APIs and services.
Proven experience implementing Meta Authorization, OAuth, or Meta account authentication/connection flows.
Strong experience implementing and troubleshooting Meta Pixel and conversion tracking.
Experience working with the Meta Graph API or comparable Meta APIs.
Understanding of Meta permissions, access tokens, authentication, API limitations, and data flows.
Strong JavaScript/TypeScript experience and modern frontend development skills.
Strong backend development experience with Node.js or a comparable backend technology.
Experience building and consuming REST APIs and working with webhooks.
Experience with databases and backend data management.
Strong understanding of authentication, authorization, sessions, and secure API integrations.
Experience troubleshooting complex third-party integrations and API-related issues.
Strong Git/GitHub experience, including branches, pull requests, and code reviews.
Nice-to-Have
Experience with ReCharge, Skio, or subscription e-commerce.
Experience with Intelligems, Convert, or VWO.
Knowledge of Replo, Shogun, GemPages, or PageFly.
Experience with Figma and paid-media landing pages.
DTC e-commerce agency or multi-brand experience.
Experience mentoring developers or providing technical leadership.
Familiarity with AI-powered development tools.
Benefits
Remote Working for US Company
Competitive Salary
Location: Buenos Aires, Argentina; Bangalore, India; Medellín, Colombia; Guadalajara, Mexico; Lahore, Pakistan; Manila, Philippines
Workplace: fully
We're a remote, product-focused startup building AI- and algorithm-driven systems. We're
looking for a FullStack Engineer who can move fluidly between React frontends and Django
backends.
You'll own features end-to-end: from designing the data model, building the API, to crafting the
UI that brings it all together. You'll work with a small distributed team across several countries,
shipping fast and iterating based on real feedback.
💰
$100 bonus
: After successfully completing the assessment. To receive the assessment,
please submit your resume to this job application. If your resume is approved, you'll receive the
assessment afterwards.
What You'll Do
Build and ship
complete features
across React frontend and Django backend.
Develop responsive web apps using
React
and
Material UI (MUI).
Design
backend services and APIs
using
Python + Django
(DRF or similar).
Create
clean, responsive UIs
with
React
that connect to our services.
Implement
algorithmic/AI logic
(scoring, ranking, decision rules) and surface it in the UI.
Write
pragmatic, production-ready code
that ships fast and iterates easily.
What We're Looking For
Strong proficiency in
React
and
Material UI.
Attention to detail:
You care about alignment, spacing, and how the app feels to the user.
Comfortable designing and building
RESTful APIs
(bonus if you’ve used DRF or similar frameworks).
Experience working on
non-trivial business logic or algorithms
(e.g., decision flows, scoring rules, optimization logic).
Good instincts around
performance
: understanding query behavior, avoiding obvious pitfalls, and using caching when it counts.
Ability to work
independently in a remote environment
and communicate clearly.
Bonus Points For
Comfortable coding with
AI assistants
(Claude Code, Cursor, etc.).
Experience shipping complete products in startups, side projects, or hackathons.
Background in
algorithms or data-heavy systems.
Experience with
GCP, Redis, or Docker/Kubernetes.
Familiarity shipping mobile apps with
React Native.
This role is a
central piece of our product roadmap
, and we're aiming to fill it quickly once we
meet the right person. If it resonates with you,
go ahead and apply now
. Send us your resume
to start the assessment process (and get a chance at the $100 bonus).
Location: Americas Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Aerie, Manager, Technical Support Tier I at
Customer.io
. I’m looking for a Technical Support Engineer to join our growing team based in Canada.
As a Technical Support Engineer, you’ll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating technical tasks mostly over email—a strong ability to communicate in writing is more than nice to have.
On a day-to-day, you’ll triage a diversity of support tickets as well as work on process improvement, and conduct regular touch points with our Product and Customer Success teams. You'll also help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals. Our TSEs have contact with more customers than anyone else in the company, so you’re our secret sauce to ensure we provide a remarkable customer experience. Our customers are core to everything we do (it’s in our name!) - so it's key to bring your passion to customers and help solve their problems to advocate for product improvements.
Today, our Technical Support team is powered by Zendesk for ticketing, Linear for bug tracking, and Zapier for automating support team workflows. We support our customers through email and live chat. While we mostly interact with each other through Notion and Slack, it’s not uncommon for us to jump on a Zoom or Roam pairing session or a video call to clarify customer scenarios or share tips to remedy customer issues.
Are you interested in growth opportunities? So are we. Our Technical Support Team offers various career paths, such as our Engineering, Product, or Customer Success Teams. We're looking for folks who want to develop professionally as
Customer.io
grows.
What we are looking for:
Located in Canada
Working hours align with Central or Mountain time zone
This role includes rotating weekend support coverage
Experience in a technical support role and/or customer-facing role
Familiarity or comfort with offering live channel support
An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better!
Excellent written and verbal communication skills
Be motivated with a self-starter attitude
Previous work for a SaaS company or an understanding of technical platforms
Ability to work in a fast-paced, team environment
Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
About you:
You love technical problem-solving and demonstrate curiosity.
You enjoy helping others with your technical knowledge and take pride in your work.
You see every support interaction as an opportunity to improve the customer experience.
You take ownership of delivering results and get satisfaction from getting things done.
You’re passionate about learning new things.
You’re not afraid to ask questions if you’re confused about how something works.
You understand written communication is not always flawless and assume the best intentions during interactions with customers and your team. Empathy is one of your strongest attributes.
Compensation & Benefits
We believe in transparency. Starting salary for this role is
$70,000 USD
(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video interview with Recruiter
45-minute video call with Hiring Manager
A take-home assignment to prepare for your next interview
60-minute video call with three potential teammates to go over the take-home assignment
30-minute video call with Senior Leadership
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Location: Remote - US
About the Job:
LaunchDarkly is looking for a Director, People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition operations across the employee and candidate lifecycles.
Reporting to the Senior Director, People Operations, you will lead a connected portfolio spanning global People Operations, Talent Acquisition Operations, employee and candidate experience, compliance-related workflows, operational governance, and team capability for a growing global company. You will translate business and People priorities into clear ownership, scalable processes, strong controls, and a reliable operating rhythm.
This role will work in close partnership with the Director, People Programs, Systems & Analytics. The Director, People Operations will own operational outcomes, service delivery, process execution, and stakeholder partnership. The Director, People Programs, Systems & Analytics will own managing the strategy and roadmap for People programs, systems, analytics, AI, data governance, and change enablement. Together, these leaders will create a practical, integrated People operating model that is trusted by employees, candidates, managers, HRBPs, and business leaders.
Responsibilities:
People Operations Leadership
Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery.
Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement.
Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support.
Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts.
Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity.
Build scalable documentation, self-service resources, controls, and standard operating procedures that reduce avoidable manual work and improve accuracy.
Manage key People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance against expectations.
Serve as an escalation point for complex People Operations issues, using sound judgment, discretion, and a strong understanding of employee trust and business risk.
Talent Acquisition Operations
Establish the operating model for Talent Acquisition Operations, including recruiting intake, role setup, approvals, job posting workflows, interview coordination, interview loop management, candidate communications, offer process support, and recruiting operations reporting.
Partner with Talent Acquisition leadership to improve recruiter and coordinator capacity, operating discipline, candidate experience, hiring-manager partnership, and consistency across recruiting workflows.
Establish clear ownership and service standards across recruiting operations, including intake quality, scheduling, interview readiness, candidate handoffs, and offer-to-onboarding transitions.
Identify opportunities to simplify and strengthen Greenhouse and connected recruiting workflows in partnership with the Director, People Programs, Systems & Analytics and technical partners.
Support scalable recruiting programs, vendor management, executive recruiting operations, contingent recruiting processes, and other Talent Acquisition priorities as the business evolves.
Use recruiting and operational signals to surface bottlenecks, clarify tradeoffs, and recommend improvements to hiring velocity, quality, candidate experience, and team capacity.
Partnership with People Programs, Systems & Analytics
Partner with the Director, People Programs, Systems & Analytics to maintain one integrated roadmap across People Operations, Talent Acquisition Operations, People programs, systems, analytics, and AI.
Translate operational pain points and stakeholder needs into clear requirements, process improvements, system enhancements, reporting needs, and measurable outcomes.
Jointly define operating metrics, service-level expectations, data requirements, and success measures for employee and candidate lifecycle processes.
Ensure new systems, workflows, programs, and automation are operationally sound, documented, adopted, and supported after launch.
Partner on data quality, process governance, access controls, reporting definitions, and responsible use of automation and AI involving employee or candidate information.
Create a disciplined operating rhythm for prioritization, dependency management, risk review, decision-making, and communication across the People portfolio.
Cross-functional Partnership and Change
Partner closely with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors to deliver reliable People and Talent processes.
Lead change adoption for operational changes, including stakeholder alignment, communications, training, readiness, issue management, and post-launch improvement.
Bring structure to ambiguous work, identify root causes, and make practical decisions that balance employee experience, candidate experience, compliance, speed, scalability, and cost.
Represent People Operations and Talent Acquisition Operations in cross-functional planning, business reviews, and executive discussions.
Build strong relationships with business leaders and managers so People processes are understood, usable, and aligned to business needs.
Qualifications:
15+ years of experience in People Operations, HR Operations, Talent Operations, shared services, or a similarly complex People function, including 5 years leadership experience across both employee and candidate lifecycle operations.
Demonstrated success designing or scaling a global People Operations or Talent Acquisition Operations operating models at both small as well as medium-to-large sized companies.
Experience leading and developing teams across multiple operational disciplines, with a track record of creating clarity, accountability, and strong service delivery.
Strong understanding of employee lifecycle operations, recruiting operations, HR compliance, employee data, HR systems, recruiting systems, and cross-functional dependencies.
Experience with Greenhouse or an equivalent recruiting system, including workflows, approvals, reporting, integrations, or process improvement.
Experience improving operational controls, documentation, self-service, service delivery, data quality, and process consistency at scale.
Experience designing, managing, or improving integrations across HR systems and connected People tools to support reliable data flows and scalable operations.
Experience partnering effectively with Legal, Finance, IT, Payroll, HRBPs, Recruiting, and business leaders on sensitive or high-impact work.
Sound judgment when handling confidential employee and candidate information, compliance-related matters, escalations, and employee experience risks.
Strong program management, prioritization, change leadership, written communication, and executive communication skills.
Ability to use data and operational metrics to diagnose issues, set priorities, measure outcomes, and communicate recommendations.
Willingness to remain close enough to the work to understand process details, remove barriers, and personally solve complex problems when needed.
About You:
You are a thoughtful, service-oriented People leader who combines operational discipline with empathy and care.
You create clarity in complex environments and are comfortable making decisions when ownership, process, or information is incomplete.
You see the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience.
You are hands-on enough to understand how work gets done and strategic enough to build a model that scales.
You build trust through sound judgment, transparency, follow-through, and respect for confidential information.
You are collaborative and pragmatic, with a strong instinct for root-cause analysis and continuous improvement.
You care about creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partners.
What Success Looks Like:
People Operations and Talent Acquisition Operations have clear ownership, service standards, escalation paths, and operating rhythms.
Employees, candidates, managers, HRBPs, and business leaders experience more consistent, responsive, and equitable support.
Core employee and candidate lifecycle processes are documented, measurable, scalable, and supported by appropriate controls and self-service resources.
People Operations and Talent Acquisition Operations teams are engaged, capable, and organized around the highest-value work.
Greenhouse and connected workflows support a reliable, efficient, and high-quality recruiting experience in partnership with the People systems function.
The People team has a clear, integrated roadmap across operational execution, programs, systems, analytics, and AI, with well-managed dependencies and decisions.
Operational risks, data-quality issues, manual work, and process fragmentation are identified early and reduced over time.
People leaders and business partners trust the function to deliver practical solutions, communicate clearly, and follow through on commitments.
Pay:
Target pay ranges based on Geographic Zones* for Level M4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $191,800 - $263,670**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$172,600 - $237,270*
Zone 3:
All other US locations -
$163,000 - $224,070**
All Zones Inclusive of a 15% Bonus Target
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with candidate needs. Exact compensation may vary based on skills, experience, and location. Restricted Stock Units, health, vision, dental, and mental health benefits are provided in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
Location: Athens, Greece; Bangalore, India; Chennai, India; Delhi, India; Gurgaon, India; Hyderabad, India; Pune, India
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We're taking Keet to a billion users, competing head-on with WhatsApp and Telegram. Product sets the direction. We're looking for a Product Engineering Lead to turn that direction into features people love, built to a standard that holds up at global scale.
You lead the teams that build Keet's features: the API team, which adds feature-focused APIs to Keet's core, and the frontend team, which builds the React app on top, each with its own lead. You report directly to the CTO and take direction from product. Product owns the what and the why. You own the how and the engineering bar. The split is roughly 70% engineering leadership and 30% product.
You're a combination of three things. You're an engineering leader who has helped teams ship consumer products at speed. You have real product sense and can partner with PMs as an equal, shaping what gets built, not just executing it. And you have an intuition for distributed, local-first systems, so you can work fluently on top of a P2P engine without needing to build it yourself.
Responsabilities
Engineering
Run the API and frontend teams day to day: unblocking, reviewing, and keeping them shipping.
Set and hold a high engineering bar for performance, reliability, and clean APIs.
Own the technical design of features and the API surface between Keet's core and the app.
Make sure the API team works closely with our deep tech teams on code reviews, design, and anything that touches the engine.
Product Partnership
Work alongside Keet's product managers to turn vision and roadmap into scoped, buildable work.
Push back when scope and reality don't match, and propose better paths when they exist.
Bring an engineering perspective to product decisions, especially where P2P opens doors that centralized apps can't.
Help the team move fast, using AI tools and quick prototypes to validate ideas before committing to them.
Leadership
Create clarity around team goals and make sure everyone knows what success looks like.
Mentor team leads to build strong team operating systems, improve how their teams work with others, and grow as leaders.
Lead by example: roll up your sleeves when the team needs it, and step back when they're ready to own it.
Experience managing engineers or engineering leads who ship consumer product, ideally in chat, calling, or social apps.
Strong product sense: you can tell a good feature from a busy one.
Intuition for distributed and local-first systems. Offline-first and eventual consistency should feel natural. You don't need P2P protocol expertise, because our core abstracts it away.
Deep JavaScript and React.
Initiative, curiosity, resilience, and the ability to give and receive direct critique.
Bonus: experience with local-first apps, CRDTs or sync engines, offline-capable mobile or desktop apps, or open source.
Location: Remote; Slovakia (Remote); Spain (Remote); Czechia (Remote); Switzerland (Remote); Portugal (Remote); USA (Remote); Austria (Remote); Iceland (Remote); Hungary (Remote); Ireland (Remote); UK (Remote); Romania (Remote); Poland (Remote)
Workplace: Remote
WHO WE ARE
Hi, we're DuckDuckGo, the online protection company and remote-first team of 400+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, our annual revenue is in the hundreds of millions USD and millions use our browser on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo subscription https://duckduckgo.com/pro. We also offer private, useful, and optional AI, including Duck.ai https://duck.ai/, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place.
Our culture https://duckduckgo.com/how-we-work of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work, you've come to the right place!
YOUR TEAM AND ROLE
Working on the Data Science Functional Team, you'll drive product and business impact through statistical modeling, experiment design, Bayesian marketing analysis, and classifier implementation across our search engine, instant answers, AI, and revenue optimization, and work on related projects. Recent projects include:
- Defining core growth metrics for our products and building the infrastructure to monitor trends and anomalies
- Measuring the impact of major marketing campaigns for Duck.ai http://duck.ai, translating full-funnel data into actionable decisions
- Building monitoring pipelines to detect unexpected shifts in search traffic patterns faster and more reliably
- Expanding evaluation datasets for page context understanding across complex scenarios like multi-tab browsing and content reattachment
- Improving the trigger systems that determine when AI-assisted answers surface in DuckDuckGo Search, balancing quality and our privacy-first approach
Our data meets rigorous privacy standards and is necessarily sparse, so you'll need to think creatively to surface actionable insights in an evidence-first culture where quantitative rigor is the baseline, not the exception.
ABOUT YOU
- You have 7+ years of experience in Data Science and a track record of leading high-complexity projects from scoping to production with minimal direction.
- You can do 2 or more of the following:
- Deploy and iterate on ML in production environments
- Develop and deploy NLP solutions
- Apply knowledge of LLMs including fine-tuning, LLM-as-judge, and AI-assisted development
- Conduct marketing campaign analysis using Bayesian methods
- You write production-grade code in Python or a comparable high-level language.
- You have advanced SQL and query optimization skills, familiarity with columnar databases like BigQuery, Clickhouse, Redshift, or Druid; experience with a BI tool like Tableau or PowerBI is a plus.
- You can design, implement, and analyze experiments across product surfaces, and are comfortable deriving insights from sparse or privacy-constrained data.
- You collaborate effectively with product teams and contribute to overall team throughput.
COMPENSATION
This role is paid on a regional pay scale, in local currency, and stock options:
- United States: $190,500 USD annually
- United Kingdom: £134,600 GBP annually
- Canada: C$253,500 CAD annually
- Europe/Rest of World: €157,350 EUR annually
In Spain, pay is expected to transition to the EUR scale on January 1, 2027, and in other Europe/Rest of World countries on February 1, 2027.
Compensation is transparent across the organization, and all team members within the same professional level and global region receive the same compensation.
Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK.
Our Team Member Support Guide https://duckduckgo.com/assets/hiring/team_support_guide.pdf explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances.
HIRING PROCESS
Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about how we hire https://duckduckgo.com/how-we-hire.
DIVERSITY, EQUITY, AND INCLUSION
DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.
We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request.
PLEASE NOTE THAT:
- You’ll be required to attend meetings on camera via video conferencing
- Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend.
- While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week.
- A successful candidate must pass a background check as a condition of joining the team.
- By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.
DISCLOSURE STATEMENT: USE OF AI IN HIRING PROCESS
As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process.
KEY PRINCIPLES:
- Data Privacy: All information provided in your application will be handled in accordance with our Recruiting Privacy Policy https://duckduckgo.com/static-assets/files/pages/careers/DuckDuckGo-Recruiting-Privacy-Policy-effective-February-5-2025.pdf. We ensure that your personal information is protected and used solely for recruitment purposes.
- Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors.
- Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us.
By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at careers@duckduckgo.com. Thank you for your interest in joining DuckDuckGo!
#LI-DNI
Location: Copenhagen, Denmark; Zagreb, Croatia; Nicosia, Cyprus; Prague, Czechia
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We're taking Keet to a billion users, competing head-on with WhatsApp and Telegram. Product sets the direction. We're looking for a Product Engineering Lead to turn that direction into features people love, built to a standard that holds up at global scale.
You lead the teams that build Keet's features: the API team, which adds feature-focused APIs to Keet's core, and the frontend team, which builds the React app on top, each with its own lead. You report directly to the CTO and take direction from product. Product owns the what and the why. You own the how and the engineering bar. The split is roughly 70% engineering leadership and 30% product.
You're a combination of three things. You're an engineering leader who has helped teams ship consumer products at speed. You have real product sense and can partner with PMs as an equal, shaping what gets built, not just executing it. And you have an intuition for distributed, local-first systems, so you can work fluently on top of a P2P engine without needing to build it yourself.
Responsabilities
Engineering
Run the API and frontend teams day to day: unblocking, reviewing, and keeping them shipping.
Set and hold a high engineering bar for performance, reliability, and clean APIs.
Own the technical design of features and the API surface between Keet's core and the app.
Make sure the API team works closely with our deep tech teams on code reviews, design, and anything that touches the engine.
Product Partnership
Work alongside Keet's product managers to turn vision and roadmap into scoped, buildable work.
Push back when scope and reality don't match, and propose better paths when they exist.
Bring an engineering perspective to product decisions, especially where P2P opens doors that centralized apps can't.
Help the team move fast, using AI tools and quick prototypes to validate ideas before committing to them.
Leadership
Create clarity around team goals and make sure everyone knows what success looks like.
Mentor team leads to build strong team operating systems, improve how their teams work with others, and grow as leaders.
Lead by example: roll up your sleeves when the team needs it, and step back when they're ready to own it.
Experience managing engineers or engineering leads who ship consumer product, ideally in chat, calling, or social apps.
Strong product sense: you can tell a good feature from a busy one.
Intuition for distributed and local-first systems. Offline-first and eventual consistency should feel natural. You don't need P2P protocol expertise, because our core abstracts it away.
Deep JavaScript and React.
Initiative, curiosity, resilience, and the ability to give and receive direct critique.
Bonus: experience with local-first apps, CRDTs or sync engines, offline-capable mobile or desktop apps, or open source.
Location: Montreal, Canada; Ottawa, Canada; Toronto, Canada
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We're taking Keet to a billion users, competing head-on with WhatsApp and Telegram. Product sets the direction. We're looking for a Product Engineering Lead to turn that direction into features people love, built to a standard that holds up at global scale.
You lead the teams that build Keet's features: the API team, which adds feature-focused APIs to Keet's core, and the frontend team, which builds the React app on top, each with its own lead. You report directly to the CTO and take direction from product. Product owns the what and the why. You own the how and the engineering bar. The split is roughly 70% engineering leadership and 30% product.
You're a combination of three things. You're an engineering leader who has helped teams ship consumer products at speed. You have real product sense and can partner with PMs as an equal, shaping what gets built, not just executing it. And you have an intuition for distributed, local-first systems, so you can work fluently on top of a P2P engine without needing to build it yourself.
Responsabilities
Engineering
Run the API and frontend teams day to day: unblocking, reviewing, and keeping them shipping.
Set and hold a high engineering bar for performance, reliability, and clean APIs.
Own the technical design of features and the API surface between Keet's core and the app.
Make sure the API team works closely with our deep tech teams on code reviews, design, and anything that touches the engine.
Product Partnership
Work alongside Keet's product managers to turn vision and roadmap into scoped, buildable work.
Push back when scope and reality don't match, and propose better paths when they exist.
Bring an engineering perspective to product decisions, especially where P2P opens doors that centralized apps can't.
Help the team move fast, using AI tools and quick prototypes to validate ideas before committing to them.
Leadership
Create clarity around team goals and make sure everyone knows what success looks like.
Mentor team leads to build strong team operating systems, improve how their teams work with others, and grow as leaders.
Lead by example: roll up your sleeves when the team needs it, and step back when they're ready to own it.
Experience managing engineers or engineering leads who ship consumer product, ideally in chat, calling, or social apps.
Strong product sense: you can tell a good feature from a busy one.
Intuition for distributed and local-first systems. Offline-first and eventual consistency should feel natural. You don't need P2P protocol expertise, because our core abstracts it away.
Deep JavaScript and React.
Initiative, curiosity, resilience, and the ability to give and receive direct critique.
Bonus: experience with local-first apps, CRDTs or sync engines, offline-capable mobile or desktop apps, or open source.
Location: Brussels, Belgium; Brasilia, Brazil; Rio de Janeiro, Brazil; Sao Paulo, Brazil; Budapest, Hungary
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We're taking Keet to a billion users, competing head-on with WhatsApp and Telegram. Product sets the direction. We're looking for a Product Engineering Lead to turn that direction into features people love, built to a standard that holds up at global scale.
You lead the teams that build Keet's features: the API team, which adds feature-focused APIs to Keet's core, and the frontend team, which builds the React app on top, each with its own lead. You report directly to the CTO and take direction from product. Product owns the what and the why. You own the how and the engineering bar. The split is roughly 70% engineering leadership and 30% product.
You're a combination of three things. You're an engineering leader who has helped teams ship consumer products at speed. You have real product sense and can partner with PMs as an equal, shaping what gets built, not just executing it. And you have an intuition for distributed, local-first systems, so you can work fluently on top of a P2P engine without needing to build it yourself.
Responsabilities
Engineering
Run the API and frontend teams day to day: unblocking, reviewing, and keeping them shipping.
Set and hold a high engineering bar for performance, reliability, and clean APIs.
Own the technical design of features and the API surface between Keet's core and the app.
Make sure the API team works closely with our deep tech teams on code reviews, design, and anything that touches the engine.
Product Partnership
Work alongside Keet's product managers to turn vision and roadmap into scoped, buildable work.
Push back when scope and reality don't match, and propose better paths when they exist.
Bring an engineering perspective to product decisions, especially where P2P opens doors that centralized apps can't.
Help the team move fast, using AI tools and quick prototypes to validate ideas before committing to them.
Leadership
Create clarity around team goals and make sure everyone knows what success looks like.
Mentor team leads to build strong team operating systems, improve how their teams work with others, and grow as leaders.
Lead by example: roll up your sleeves when the team needs it, and step back when they're ready to own it.
Experience managing engineers or engineering leads who ship consumer product, ideally in chat, calling, or social apps.
Strong product sense: you can tell a good feature from a busy one.
Intuition for distributed and local-first systems. Offline-first and eventual consistency should feel natural. You don't need P2P protocol expertise, because our core abstracts it away.
Deep JavaScript and React.
Initiative, curiosity, resilience, and the ability to give and receive direct critique.
Bonus: experience with local-first apps, CRDTs or sync engines, offline-capable mobile or desktop apps, or open source.
Location: Buenos Aires, Argentina; Yerevan, Armenia; Brisbane, Australia
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Keet is a fully peer-to-peer messaging and video calling app built on Holepunch's P2P stack. There are no servers, no middlemen, and no data harvesting. People talk directly to each other, with end-to-end encryption by design.
We're taking Keet to a billion users, competing head-on with WhatsApp and Telegram. Product sets the direction. We're looking for a Product Engineering Lead to turn that direction into features people love, built to a standard that holds up at global scale.
You lead the teams that build Keet's features: the API team, which adds feature-focused APIs to Keet's core, and the frontend team, which builds the React app on top, each with its own lead. You report directly to the CTO and take direction from product. Product owns the what and the why. You own the how and the engineering bar. The split is roughly 70% engineering leadership and 30% product.
You're a combination of three things. You're an engineering leader who has helped teams ship consumer products at speed. You have real product sense and can partner with PMs as an equal, shaping what gets built, not just executing it. And you have an intuition for distributed, local-first systems, so you can work fluently on top of a P2P engine without needing to build it yourself.
Responsabilities
Engineering
Run the API and frontend teams day to day: unblocking, reviewing, and keeping them shipping.
Set and hold a high engineering bar for performance, reliability, and clean APIs.
Own the technical design of features and the API surface between Keet's core and the app.
Make sure the API team works closely with our deep tech teams on code reviews, design, and anything that touches the engine.
Product Partnership
Work alongside Keet's product managers to turn vision and roadmap into scoped, buildable work.
Push back when scope and reality don't match, and propose better paths when they exist.
Bring an engineering perspective to product decisions, especially where P2P opens doors that centralized apps can't.
Help the team move fast, using AI tools and quick prototypes to validate ideas before committing to them.
Leadership
Create clarity around team goals and make sure everyone knows what success looks like.
Mentor team leads to build strong team operating systems, improve how their teams work with others, and grow as leaders.
Lead by example: roll up your sleeves when the team needs it, and step back when they're ready to own it.
Experience managing engineers or engineering leads who ship consumer product, ideally in chat, calling, or social apps.
Strong product sense: you can tell a good feature from a busy one.
Intuition for distributed and local-first systems. Offline-first and eventual consistency should feel natural. You don't need P2P protocol expertise, because our core abstracts it away.
Deep JavaScript and React.
Initiative, curiosity, resilience, and the ability to give and receive direct critique.
Bonus: experience with local-first apps, CRDTs or sync engines, offline-capable mobile or desktop apps, or open source.
Location: EMEA Remote
Hello, I’m Ricci, Sales Manager at
Customer.io
in EMEA! We're expanding our sales team in the
United Kingdom and Ireland
and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent
Customer.io
to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities
:
Pipeline Development and Management
: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
Full-Cycle Sales Execution
: Lead the entire sales process from prospecting and discovery through demo and closing for deals typically under $50,000 ACV, focusing solely on new business acquisition within targeted accounts.
Customer Needs Analysis and Solution Alignment
: Conduct discovery calls to understand customer business challenges and goals. Position
Customer.io
's solutions to meet these needs effectively.
Collaboration and Cross-Functional Feedback
: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
Performance Tracking and Reporting
: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
High-Volume Prospecting
: Engage in consistent cold and warm outreach to build and maintain a healthy top-of-funnel pipeline.
Client Relationship Development
: Nurture relationships within mid-sized accounts to uncover business needs and drive growth opportunities.
Qualifications
:
Experience:
2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
Location:
We are currently hiring for positions based in the UK and Ireland. Candidates must be located in one of these regions to be considered for the role.
B2B SaaS or MarTech Experience
: Proven success in
new customer acquisition
and closing deals within the B2B SaaS space, preferably MarTech
Sales Methodology
: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
Communication Skills
: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
Problem Solving
: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
Deal Focus
: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
Support
: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
Compensation & Benefits
We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with Recruiter
45-minute video call with Hiring Manager
60-minute Mock Call w/ Hiring Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Location: Manila
Workplace: remote
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.
About SignNow team:
We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-winning signature solution – SignNow.
SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.
And now, we are looking for a Business Development Representative – Partnerships (B2B SaaS) who is prepared to contribute to the next chapter of our company's growth.
The person will join the SignNow Sales Partner team of six and take on the responsibility of finding new partners and booking first meetings with them.
As Business Development Representative, you will be the first voice our future partners hear. You will start the conversations that grow SignNow revenue through partnerships with companies in ecosystems like Salesforce and HubSpot.
What you'll be working on:
Work with new inbound and outbound leads at the very start of the sales process
Check and qualify leads in ZoomInfo, and build prospect lists when needed
Reach out to potential partners by phone and on LinkedIn (around 100 calls a day). Follow-up emails go out automatically, so you can focus on conversations
Book calls between our Partner Account Manager and the right people on the partner's side
Coordinate each meeting so that it happens as planned and the right stakeholders join
Learn SignNow, the SignNow API, and our integrations well enough to explain their value in a short call
Grow toward a Sales Manager or Account Executive role. Many people at airSlate started in this position, and you get regular training and real support for your development
What we expect from you:
Fluent English, spoken and written
1+ years of experience as a BDR, SDR, or in a similar outbound sales role
Hands-on cold calling experience with results you can show
(for example, meetings booked or targets reached)
Comfort with a high daily volume of calls
What helps you rock:
Experience in a SaaS company
Experience with eSignature products
What we offer
Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
Competitive compensation - We offer salaries that reflect local market conditions and experience, and a performance-based bonus system.
Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.
Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
Read our Recruitment Privacy Notice to Learn how we process your personal information.
Location: New York; Florida; Massachusetts; Virginia; New Jersey
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
🎯 Your main goal will be to own and help build a scalable renewal motion for our Scaled Customer Success segment: protecting revenue and ensuring contracts reach a signed outcome ahead of expiry.
As our first dedicated Renewals Specialist, you’ll manage the end-to-end commercial renewal process for a high-volume portfolio of Enterprise customers, typically €20k–50k ARR, with around 60 renewals per quarter. You’ll work closely with our Scaled CSMs while helping us build the processes, operating rhythms, and automation that will allow renewals to scale as n8n grows. You'll usually work with billing/procurement contacts and the n8n champion on the account (often a technical user or engineer).
WHAT YOU'LL DO
- Own renewals end-to-end. Prepare and send renewal quotes, negotiate pricing and commercial terms, manage procurement and contractual back-and-forth, create order forms, coordinate signatures, and ensure completed contracts are accurately processed in our CRM and billing systems.
- Manage a high-volume renewal pipeline. Keep around 60 renewals per quarter progressing with clear next steps, accurate renewal dates, and enough lead time to avoid preventable last-minute slippage.
- Partner with CSMs on renewal risk. Work closely with Scaled CSMs to understand customer health, identify potential churn or commercial risk early, and determine the right path to renewal.
- Keep the forecast accurate. Maintain reliable renewal forecasts, close-plan notes, and CRM hygiene so we have a clear view of upcoming renewals and revenue retention.
- Build a more scalable renewal motion. Identify where processes break down or create unnecessary manual work, and improve the workflows, templates, operating rhythms, and automation behind them.
- Navigate the business independently. Partner with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers and keep renewals moving.
REQUIREMENTS
MUST-HAVES
- 🔄 B2B SaaS renewals experience: You’ve owned commercial renewals, account management, or a commercially focused Customer Success portfolio in B2B SaaS, including negotiating contracts and renewals with business customers.
- 📚 High-volume portfolio management: You’ve managed a sizeable book of customers and are comfortable keeping dozens of commercial conversations moving simultaneously. Experience with smaller Enterprise accounts and roughly €20k–50k ARR contracts is particularly relevant.
- 🤝 Commercial & contractual confidence: You’re comfortable negotiating pricing and terms and navigating the practical mechanics of SaaS renewals — quotes, order forms, procurement, legal review, approvals, and signatures.
- 📈 Operational rigor: You manage your renewal pipeline with discipline. Forecasts, dates, next steps, and CRM data stay accurate, and you take ownership of getting contracts closed on time.
- 🚀 High-growth startup experience: You’ve worked in a fast-growing environment where processes change quickly, ownership is high, and the answer isn't always already documented.
- 🛠️ Builder mindset: You don't just execute a process — you notice where it isn't working and help improve it. You’re comfortable creating structure while doing the work at the same time.
- 🤖 Automation mindset: You’re interested in using automation and AI to eliminate repetitive work and make high-volume processes more scalable.
NICE-TO-HAVES
- ⚡ Scaled Customer Success experience: You’ve worked in a high-volume or scaled CS/renewals model before.
- 🏢 Exposure to a mature renewals function: You’ve seen what strong renewal processes look like at a larger SaaS company and can bring some of those learnings into an earlier-stage environment.
- 🛠️ Relevant tooling: Experience with CRM, CS, or renewals tooling such as Salesforce, Gainsight, or similar.
- 🤖 n8n experience: You’ve used n8n or another workflow automation platform and are excited about what automation can do.
WHY JOIN US?
At n8n, you won’t be stepping into a fully established renewal function - you’ll help create it.
Our Scaled Customer Success team is still relatively new, while the number of customers and renewals we manage is growing quickly. As our first dedicated renewals hire for this segment, you’ll have real influence over how we structure the renewal process, what we automate, and how we manage retention efficiently as we scale.
This is an opportunity to combine hands-on commercial ownership with building something from the ground up. You’ll work closely with Customer Success, Sales, Finance, and Legal, and you'll be able to see the direct impact of your work on our customers and revenue.
We’re particularly interested in using AI and automation to scale the function without simply adding more headcount, so if you enjoy finding smarter ways to eliminate repetitive work and improve processes, you’ll have plenty of room to experiment.
Sound like a challenge you’re excited to take on? Apply now and help us build the renewal motion that will support n8n’s next stage of growth.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Berlin Office; Bosnia; Norway; Estonia; Latvia; Slovenia; Netherlands; Hungary; Kosovo; Portugal; Poland; Serbia; Germany; Austria; Finland; Lithuania; Slovakia; Ireland; Bulgaria; Denmark; Belgium; Czech Republic; United Kingdom; Croatia; Spain; Greece
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
🎯 Your main goal will be to own and help build a scalable renewal motion for our Scaled Customer Success segment: protecting revenue and ensuring contracts reach a signed outcome ahead of expiry.
As our first dedicated Renewals Specialist, you’ll manage the end-to-end commercial renewal process for a high-volume portfolio of Enterprise customers, typically €20k–50k ARR, with around 60 renewals per quarter. You’ll work closely with our Scaled CSMs while helping us build the processes, operating rhythms, and automation that will allow renewals to scale as n8n grows. You'll usually work with billing/procurement contacts and the n8n champion on the account (often a technical user or engineer).
WHAT YOU'LL DO
- Own renewals end-to-end. Prepare and send renewal quotes, negotiate pricing and commercial terms, manage procurement and contractual back-and-forth, create order forms, coordinate signatures, and ensure completed contracts are accurately processed in our CRM and billing systems.
- Manage a high-volume renewal pipeline. Keep around 60 renewals per quarter progressing with clear next steps, accurate renewal dates, and enough lead time to avoid preventable last-minute slippage.
- Partner with CSMs on renewal risk. Work closely with Scaled CSMs to understand customer health, identify potential churn or commercial risk early, and determine the right path to renewal.
- Keep the forecast accurate. Maintain reliable renewal forecasts, close-plan notes, and CRM hygiene so we have a clear view of upcoming renewals and revenue retention.
- Build a more scalable renewal motion. Identify where processes break down or create unnecessary manual work, and improve the workflows, templates, operating rhythms, and automation behind them.
- Navigate the business independently. Partner with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers and keep renewals moving.
REQUIREMENTS
MUST-HAVES
- 🔄 B2B SaaS renewals experience: You’ve owned commercial renewals, account management, or a commercially focused Customer Success portfolio in B2B SaaS, including negotiating contracts and renewals with business customers.
- 📚 High-volume portfolio management: You’ve managed a sizeable book of customers and are comfortable keeping dozens of commercial conversations moving simultaneously. Experience with smaller Enterprise accounts and roughly €20k–50k ARR contracts is particularly relevant.
- 🤝 Commercial & contractual confidence: You’re comfortable negotiating pricing and terms and navigating the practical mechanics of SaaS renewals — quotes, order forms, procurement, legal review, approvals, and signatures.
- 📈 Operational rigor: You manage your renewal pipeline with discipline. Forecasts, dates, next steps, and CRM data stay accurate, and you take ownership of getting contracts closed on time.
- 🚀 High-growth startup experience: You’ve worked in a fast-growing environment where processes change quickly, ownership is high, and the answer isn't always already documented.
- 🛠️ Builder mindset: You don't just execute a process — you notice where it isn't working and help improve it. You’re comfortable creating structure while doing the work at the same time.
- 🤖 Automation mindset: You’re interested in using automation and AI to eliminate repetitive work and make high-volume processes more scalable.
NICE-TO-HAVES
- ⚡ Scaled Customer Success experience: You’ve worked in a high-volume or scaled CS/renewals model before.
- 🏢 Exposure to a mature renewals function: You’ve seen what strong renewal processes look like at a larger SaaS company and can bring some of those learnings into an earlier-stage environment.
- 🛠️ Relevant tooling: Experience with CRM, CS, or renewals tooling such as Salesforce, Gainsight, or similar.
- 🤖 n8n experience: You’ve used n8n or another workflow automation platform and are excited about what automation can do.
WHY JOIN US?
At n8n, you won’t be stepping into a fully established renewal function - you’ll help create it.
Our Scaled Customer Success team is still relatively new, while the number of customers and renewals we manage is growing quickly. As our first dedicated renewals hire for this segment, you’ll have real influence over how we structure the renewal process, what we automate, and how we manage retention efficiently as we scale.
This is an opportunity to combine hands-on commercial ownership with building something from the ground up. You’ll work closely with Customer Success, Sales, Finance, and Legal, and you'll be able to see the direct impact of your work on our customers and revenue.
We’re particularly interested in using AI and automation to scale the function without simply adding more headcount, so if you enjoy finding smarter ways to eliminate repetitive work and improve processes, you’ll have plenty of room to experiment.
Sound like a challenge you’re excited to take on? Apply now and help us build the renewal motion that will support n8n’s next stage of growth.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
• Own the end-to-end payments product roadmap, prioritizing features that directly improve settlement speed, transaction success rates, and user experience. • Design and refine core payment flows: virtual IBAN generation, cross-border SEPA/SWIFT routing, payment gateway integrations, and fiat-to-crypto rails.
ОфисLimassol
Limassol, Cyprus; Full relocation support and working visa sponsorship
УдалённоColombia; El Salvador; Guatemala; Honduras; Nicaragua; Bolivia, Plurinational State of
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