Вакансии

Location: Mexico City, Cuauhtémoc, Mexico Your Purpose We're looking for a resourceful, analytical, and execution-obsessed B2B Growth Marketing Specialist to become the operational backbone of our marketing team. This is a hybrid role that spans demand generation, event operations, campaign execution, and marketing ops, all with a relentless focus on pipeline growth and efficiency. You'll own programs end-to-end: from building the strategy and managing vendor relationships to tracking budgets, analyzing results, and iterating fast. Events are an important part of the mix, but so are ABM plays, content-driven lead gen, partner marketing, and everything in between. We need someone who doesn't wait for instructions. You see a gap, you fill it. You use AI tools daily to multiply your output. You're as comfortable building a campaign report in HubSpot as you are negotiating a venue contract or writing a landing page brief. If you thrive in fast-paced, "do more with less" environments, this role is for you. Reports To Senior Marketing Manager for Bitso Business - Ingrid Carraro Who You Are 4+ years of experience in B2B marketing, ideally in roles that combined demand gen, events, and marketing ops. A genuine growth mindset — you're metrics-driven, experiment-happy, and always looking for the next lever to pull. Solid experience managing events and marketing budgets , vendor contracts, and multi-vendor logistics. Hands-on proficiency with HubSpot (Marketing Hub & CRM). Strong analytical skills : you're comfortable in spreadsheets, dashboards, and data. You make decisions with numbers, not gut feeling. Heavy, daily user of AI tools: you already use AI to write, analyze, automate, and create. This is non-negotiable. Exceptional organizational skills: you manage multiple projects, deadlines, and stakeholders without dropping balls. Excellent written and verbal communication in English and Spanish. Based in Mexico City with availability for occasional travel. Nice-to-Have Experience in fintech, financial services, or enterprise SaaS B2B environments. Familiarity with ABM platforms (Demandbase, 6sense, HubSpot ABM). Experience with paid media management (Google Ads, LinkedIn Ads, Meta). Knowledge of SEO/SEM fundamentals and content marketing strategy. Experience with analytics and BI tools (Google Analytics, Looker, Tableau). Experience with event platforms (Whova, Cvent, others). What You Will Do Event Marketing & Field Programs Manage the end-to-end logistics of B2B marketing events: trade shows, hosted dinners, executive roundtables, webinars, virtual summits, and partner activations. Source, negotiate, and manage external vendors (venues, A/V, catering, booth production, swag, event platforms) and own all related contracts and payments. Build pre-event, during-event, and post-event engagement strategies to maximize pipeline impact from every event dollar spent. Capture and repurpose event content (recordings, insights, testimonials) into downstream marketing assets. Budget, Vendor & Project Management Own and manage marketing budgets across events and campaigns: forecasting, PO tracking, invoice reconciliation, and ROI reporting. Manage multiple vendor and agency relationships simultaneously, ensuring deliverables are on time, on budget, and on brand. Maintain rigorous project management practices across all workstreams — timelines, briefs, status updates, and stakeholder alignment. Marketing Operations & Analytics Be able to manage workflows, lead scoring, email automation, campaign attribution, list segmentation, and reporting dashboards on HubSpot. Ensure data hygiene across the CRM: proper UTM tagging, lead source tracking, duplicate management, and lifecycle stage accuracy. Build and maintain performance dashboards that give leadership clear visibility into marketing's impact on pipeline and revenue. Analyze campaign and channel performance to deliver actionable insights and recommendations to the team. AI-Powered Productivity & Automation Use AI tools (Claude, ChatGPT, Midjourney, Jasper, Notion AI, etc.) daily across the workflow — content drafting, data analysis, creative production, vendor research, reporting, and process automation. Identify and implement automation opportunities to eliminate manual, repetitive work across marketing operations. Stay on top of emerging AI-powered martech tools and proactively bring recommendations to the team. Be a force multiplier — consistently deliver the output of a much larger team by working smarter with technology. Content & Creative Collaboration Collaborate with content and design teams (or lead directly when needed) to produce campaign assets: landing pages, emails, social content, one-pagers, presentations, and sales enablement materials. Write clear, compelling briefs for creative and content requests, ensuring alignment with campaign goals and brand standards. Support thought leadership efforts by coordinating webinar content, blog topics, and industry POV pieces with subject-matter experts Cross-Functional Alignment Work closely with Sales to ensure marketing programs/events are aligned with pipeline goals, territory plans, and target account lists. Partner with Product Marketing to translate product narratives into demand gen campaigns and event messaging. Provide regular performance updates and strategic recommendations to leadership. Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

Задачи: — Проектировать и реализовывать масштабируемые, безопасные и высокопроизводительные решения Adobe Commerce (Cloud и On-premise). — Вести переход от core overrides к расширяемости вне процесса с использованием Adobe App Builder и API-first методологий. — Оптимизировать производительность backend, SQL-запросы и стратегии кэширования (Redis, Varnish, Fastly) для обработки больших пиковых нагрузок. — Разрабатывать и поддерживать современные frontend-решения с использованием Hyvä, PWA Studio или традиционного Luma, обеспечивая высокий Core Web Vitals score. — Строить и управлять сложными интеграциями с ERP, CRM и PIM системами через Adobe I/O Events и RabbitMQ. — Проводить тщательные code review, наставлять mid-level разработчиков и поддерживать высокие стандарты TDD и автоматизированного тестирования. Требования: — Опыт работы 5+ лет с Magento 2 / Adobe Commerce (включая B2B и Cloud editions). — Владение PHP 8.x, MySQL и специализированными поисковыми технологиями, такими как OpenSearch/Elasticsearch или Adobe Live Search. — Экспертные знания GraphQL, REST API и построения decoupled commerce решений. — Опыт работы с Tailwind CSS, Alpine.js (для Hyvä) или React (для PWA Studio). — Знакомство с Adobe Commerce Cloud (ECE), Docker и CI/CD пайплайнами (GitHub Actions/Bitbucket Pipelines). — Наличие сертификата Adobe Certified Professional/Expert/Master (Developer) является значительным плюсом. — Английский язык на уровне intermediate-advanced. — Локация в часовом поясе CET (+/- 3 часа). Условия: — Своевременные ежемесячные выплаты с гибкими опциями вывода. — Предсказуемый график работы: 8 часов в день. — До 24 дней гибких выходных в год без потери оплаты для full-time позиций через Proxify. — Долгосрочные удалённые позиции в ведущих компаниях. — Персонально подобранные вакансии без типичных рекрутинговых барьеров. — Единый процесс контрактации для множества возможностей без дополнительных оценок. — Стабильная оплата каждый месяц при работе через Proxify.

Location: Spain, Remote Workplace: remote The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long-term engagement. By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology. You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base. Within 1 month, you will: Master our Platform's core user experience and the Collaborative Learning methodology Become a platform expert (from a user & admin perspective) and get certified on our methodology. Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine. Connect with colleagues worldwide through virtual coffee chats and team-building activities. Within 3 months, you will: Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement. Identify and execute your updates on the Engagement Academy to align with the latest product releases. Define your quarterly priorities in relation to the Support & Services roadmap with your coach. Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement. Within 6 months, you will: Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content). Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform. Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog. Build new processes and update Confluence with the information needed for the team's daily work. Within 12 months, you will: Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories. Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training). Develop advanced toolkits and training paths based on the most successful client use cases. The Skills Set: 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care. You are recognized for your listening and teaching skills You express your ideas in a clear and concise manner, both in writing and orally You are proactive and prefer working in a strong results-oriented culture A past experience in the learning industry is a plus You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German and English. Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What we offer: Compensation: Package includes base salary and a variable component 📈 Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund, lunch vouchers. Leave requests are subject to local policies. Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠 Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 Interview Process: Phone Screen with our Talent Acquisition Manager Discovery Meeting with our LEC Coach Case Study Meeting with our LEC Coach and a member of the team Clarification Meeting with our Head of professional Services EMEA Culture Fit Meeting with our VP Global Professional Services Offer ! Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Location: Berlin, Remote Workplace: remote The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long-term engagement. By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology. You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base. Within 1 month, you will: Master our Platform's core user experience and the Collaborative Learning methodology Become a platform expert (from a user & admin perspective) and get certified on our methodology. Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine. Connect with colleagues worldwide through virtual coffee chats and team-building activities. Within 3 months, you will: Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement. Identify and execute your updates on the Engagement Academy to align with the latest product releases. Define your quarterly priorities in relation to the Support & Services roadmap with your coach. Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement. Within 6 months, you will: Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content). Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform. Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog. Build new processes and update Confluence with the information needed for the team's daily work. Within 12 months, you will: Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories. Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training). Develop advanced toolkits and training paths based on the most successful client use cases. The Skills Set: 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care. You are recognized for your listening and teaching skills You express your ideas in a clear and concise manner, both in writing and orally You are proactive and prefer working in a strong results-oriented culture A past experience in the learning industry is a plus You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German adn English Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What we offer: Compensation: Package includes base salary, a variable component and equity 📈 Benefits: Work From Home perks, 1 month parental leave for the second parent. Balance: Flexible hours, Total work from home possible anywhere in Germany 🏠 Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 Interview Process: Phone Screen with our Talent Acquisition Manager Discovery Meeting with our LEC Coach Case Study Meeting with our LEC Coach and a member of the team Clarification Meeting with our Head of professional Services EMEA Culture Fit Meeting with our VP Global Professional Services Offer ! Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Location: Remote Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in New York City. We are hiring a Senior Risk Associate to run Lithic's risk assessment function: the client risk assessment program, the third party risk management program, and the enterprise risk assessment. You will execute the assessments, own the operations that keep them on schedule and defensible, and continuously improve the rubrics, questionnaires, registers, and SOPs that govern them. You will also own program underwriting: the criteria, limit and reserve recommendations, and periodic reassessment that follow a client from diligence through scale. This is an AI-forward role. Lithic is deploying agentic tooling across diligence and documentation workflows, and this role owns that build in the assessment domain: testing, tuning, and documenting the tooling so routine collection, review, and drafting are absorbed by automation, while you own the judgment calls, the exceptions, and the written product that goes to partner banks and examiners. This role operates with limited guidance and owns its programs end to end. It is sized for ownership, orchestration, and judgment rather than queue/ticket processing. What you'll do: Execute client risk assessments end to end: document collection, interviews, scoring against the weighted risk typologies, written assessment, tier determination, and pre-launch conditions. Own program underwriting: apply and maintain underwriting criteria, recommend spend, transfer, and reserve limits, and reassess programs as volume, product mix, and financial condition change. Run third party risk operations: vendor intake and tiering, due diligence and certification report review, control effectiveness ratings, the vendor risk register, annual reviews, and vendor issue and incident tracking. Support the enterprise risk assessment and the risk register: maintain the assessment inventory and calendar, collect and test control evidence, apply the enterprise rating methodology consistently across sub-assessments, and prepare Enterprise Risk Committee materials. Continuously improve the programs: refine rubrics, weights, questionnaires, and templates based on observed outcomes, and author and maintain the SOPs that make each assessment repeatable by someone other than you. Test, deploy, and tune agentic tooling across the assessment workflows, including document review, questionnaire analysis, vendor due diligence, and drafting, and document the context that makes the output repeatable and defensible. Define and report the KPIs and KRIs for the assessment programs, and surface concentration, trend, and thematic findings to leadership and oversight forums. Serve as the evidence owner for partner bank, audit, and examiner requests touching client, third party, and enterprise risk assessment. Mentor and cross-train teammates on assessment methodology, scoring discipline, and the tooling. What you'll bring: Hands-on experience conducting risk assessments in fintech, payments, or banking, across client or counterparty, third party or vendor, and enterprise or operational risk. Working knowledge of underwriting fundamentals: financial statement review, liquidity and runway analysis, loss and exposure monitoring, and limit setting. Fluency with rubric-based scoring methodologies and the discipline to apply them consistently and defend a rating. A track record of owning discrete risk programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them. Ability to read control reports (ISO 27001, SOC 2 Type II, PCI DSS AOC) and translate findings into a residual risk position and a remediation ask. Comfort working with AI-assisted or agentic tooling, including how to test, tune, document, and defend AI-assisted decisions to bank partners and regulators Self-starter who can create structure where none exists and knows when to escalate and collaborate Clear, concise writing under a compliance standard: assessments, memos, and committee materials that hold up in front of a partner bank or an examiner. The annual US salary range for this role is $86,000 - $144,000, plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications. This is a remote position. However, candidates must be located in the United States, Canada (Ontario or British Columbia), Netherlands, Poland, or Czech Republic. We do not offer visa sponsorship or assistance. Benefits for Full-Time US Employees: Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere: work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health, vision, and dental insurance; HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs. In-office employees receive: Commuter benefit Catered lunch every Tuesday and Thursday

Location: Poland; Ukraine; Israel; Portugal; Spain Workplace: remote About airSlate airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.   We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Ukraine and Philippines.  At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment. About Marketing team: The marketing team handles comprehensive 360º communication and comprises over 150 people. We manage all aspects in-house and operate a robust automation engine. Our combined monthly traffic across all brands exceeds 31 million. As a marketing team member, you'll play a crucial role in the upcoming phase of our brand's growth as we expand and introduce new products to the market. And now, we are looking for a Senior Email Operations Team Manager who is prepared to contribute to the next chapter of our company's growth. What you'll be working on: Strategic Own email-channel-driven attributed revenue as a business outcome, setting the strategic direction for how email contributes to LTV, retention, and expansion across airSlate products Define email and push notification strategy in line with product and marketing strategies Lead churn-prevention and win-back initiatives across email and push notifications as coordinated, signal-driven programs rather than one-off campaigns Set the email roadmap for 2026 and beyond — audit existing programs, identify gaps and quick wins, and prioritize initiatives across three products against attributed revenue targets Define how email fits within multi-channel orchestration, establishing boundaries and handoffs between email, in-product messaging, and other channels Data & use of data Translate behavioral signals, predictive churn scores, and lifecycle stage classifications into actionable segmentation logic and program triggers Define data requirements for email programs — specify the user signals, cohort definitions, and event triggers needed from the data engineering team, and own those requests Own the team's contribution to the revenue attribution model — partner with data teams to define lifecycle-stage KPIs and validate that email is correctly credited under the new attribution framework Own email dashboards with the data team and align them with lifecycle dashboards, so attribution reporting accurately reflects email's contribution to revenue at each funnel stage Use generative and agentic AI tooling to drive personalization and automation at scale across a large, multi-product subscriber base Operational Manage and develop three email marketing specialists — set priorities, coach on execution quality, and connect daily work to strategic lifecycle goals Coordinate across the email development team, data team, demand gen, and product stakeholders to deliver lifecycle programs end-to-end within airEML Maintain and evolve automated email journeys across all four products, with the authority to rebuild or retire programs where data supports it Ensure email deliverability and list health at scale across a large, multi-product subscriber base What we expect from you: 5+ years in email marketing as a senior contributor or leader, retention marketing, or lifecycle marketing with an email focus — B2C or B2B SaaS/subscription products at scale preferred Proven ownership of an email and/or retention/lifecycle program end-to-end — strategy, journey design, segmentation logic, and KPI ownership, not only execution Familiarity with attribution models, including how attribution windows affect reported email performance and how to navigate model transitions Experience using behavioral data and predictive models for segmentation, such as churn scoring or lifecycle stage classification Hands-on experience with a major marketing automation or email platform (Braze, Klaviyo, Iterable, Marketo, HubSpot, or an internal equivalent) A track record of cross-functional collaboration with Product and Data Science teams, not siloed within Marketing Strategic thinking at the program level, not only the campaign level Strong analytical skills, including comfort with dashboards and data-warehouse-sourced data, and the ability to derive lifecycle insights independently Understanding of email deliverability and list health at scale (100K+ subscriber base) A Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent practical experience Upper-Intermediate (B2) or higher English, written and spoken What helps you rock: Experience in a multi-product or multi-brand environment What we offer   Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.   Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience,  plus a performance-based bonus system and stock options so you share in the company’s growth.   Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.   Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.   Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.   Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.   Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.       It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.   Read our Recruitment Privacy Notice to Learn how we process your personal information.

О компании: Международная платежная компания, работающая с глобальными рынками и различными сегментами бизнеса. Компания развивает платежную инфраструктуру, эквайринг и альтернативные платежные решения, сотрудничает с мерчантами в разных регионах и активно масштабирует бизнес по всему миру. Обязанности: - Поиск и подключение PSP (acquirers, gateways), VASP (crypto / on-off ramp), альтернативных платёжных методов (APM) - Развитие партнёрской сети для роста approval rate - Переговоры по условиям processing, комиссиям, routing - Ведение интеграций совместно с Product и Tech - Оптимизация платёжных потоков (cascading, routing) - Анализ эффективности партнёров (conversion, decline rate) - Участие в индустриальных мероприятиях (payments / crypto) Требования: Обязательные: - 3+ лет опыта в PSP / payments / crypto / VASP - Практический опыт подключения payment providers, альтернативных платёжных методов - Понимание payment processing, routing / cascading, approval rate / conversion - Опыт работы с high-risk processing - Наличие контактов среди PSP / crypto-провайдеров Будет плюсом: - Опыт работы в payment orchestration - Понимание antifraud / risk scoring - Опыт масштабирования платёжных решений Кандидаты только с банковским бэкграундом (без опыта в PSP / processing / APM) не рассматриваются. Условия: - Удаленный формат работы - Конкурентное вознаграждение (обсуждается индивидуально)

Location: Russia; Kazakhstan; Serbia; Nigeria; Tbilisi, Georgia We’re looking for a Portfolio Analyst to help us scale and optimize our credit portfolio. You’ll work hands-on with portfolio metrics, risk strategies, and pricing, collaborating closely with Product and Data Science to turn data into clear, impactful decisions. The scope of responsibilities will include: Credit Portfolio Management: Analysis and monitoring of key portfolio metrics: FPD, PD, LGD, NPL, Surplus; LTV assessment and active participation in product pricing; Development of customer segmentation strategies (e.g., by risk levels, products, acquisition channels); Assessment of the impact of internal initiatives on financial results; Optimization of the portfolio structure (balancing high-yield and low-risk loans). Risk Management: Monitoring of risk concentration (e.g., by regions, products, borrower segments); Adjustment of credit policy based on default and early repayment data; Development and improvement of processes related to loan origination. Collaboration with the Data Science Team: Formulation of requirements for scoring models (e.g., calibration of PD models); Analysis of scoring card performance and proposals for their improvement; Work with cash flow forecasting models. Requirements 3+ years of experience in analytics or portfolio analytics; Higher education, preferably in a technical or economics-related field; Strong understanding of credit risks and metrics: PD, NPL, FPD, SPD, Roll Rate, CoR; Knowledge and practical application of probability theory and mathematical statistics; Proficiency with analytical tools: Excel (advanced formulas, pivot tables); SQL (window functions, subqueries); Experience working with Python (basic level: NumPy, pandas, scikit-learn); Knowledge of regulatory requirements applicable to MFIs/Banks. Nice to Have: Experience with Big Data and BI systems; Basic understanding of ML models (interpretation of scoring results); Knowledge of financial models and statements (NPV, DCF, P&L); Experience with A/B testing; Knowledge of MFI/Banking products: microloans, credit cards, credit lines. Benefits Remote work from anywhere in the world Performance bonus, paid vacations and day-offs, personal development plan Purpose: shape the future of fintech in Nigeria with products that reach millions, backed by a competitive salary Growth: thrive in a fast paced work environment with flexibility, collaboration, and access to cutting-edge tools Join a diverse, inclusive team where all voices are valued, and professional growth is a priority.

Задачи: — Перевод исследовательских DS рабочих процессов (например, прокси-метрики, модели устаревания) в производственные ML пайплайны с использованием Airflow, WandB и Ray, создание повторно используемых шаблонов для других команд. — Применение и внедрение методов причинно-следственного вывода с использованием производственного ML стека (propensity scoring, IPW, TMLE) для решения важных задач измерения за пределами экспериментальных возможностей. Создание инструментов самообслуживания для неэкспертов для получения строгих причинных выводов в масштабе. — Сотрудничество с ML инженерами и продуктовыми командами для выявления возможностей улучшения инструментов, метрик и методов измерения, что приводит к значительному улучшению качества моделей и бизнес-результатов. — Использование богатых метаданных и сигналов вовлеченности Pinterest для построения дата-дривен фреймворков, от важности признаков до деиндексации контента, для повышения эффективности и скорости платформы. — Проектирование и создание централизованных инструментов ML платформы для улучшения создания, оценки и доверия к признакам и моделям, включая производственные системы, работающие ежедневно в масштабе для всех моделей. Требования: — Опыт работы не менее 2 лет в роли прикладного ученого данных, ML инженера, исследователя или разработчика ПО с значительным опытом внедрения ML в производство. — Сильные навыки Python; опыт работы с PyTorch или аналогичными фреймворками глубокого обучения; знакомство с распределенными вычислениями (Spark, Ray), предпочтительно Ray. — Энтузиазм к созданию инструментов и платформ, которые увеличивают влияние всей ML организации, а не решают разовые задачи. — Глубокие знания теории ML с сильными фундаментальными основами для анализа моделей ML с первых принципов. — Владение лучшими практиками разработки ПО, включая контроль версий, код-ревью и воспроизводимые ML пайплайны. — Опыт работы с инструментами управления рабочими процессами (Airflow, Prefect, Jenkins или аналогичными) для надежной оркестрации ML пайплайнов. — Степень бакалавра или магистра в релевантной области, например, компьютерных наук, или эквивалентный опыт. Условия: — Работа удаленная с необходимостью присутствия в офисе 3-5 раз в квартал для личного взаимодействия. — Позиция не предусматривает помощь с релокацией. Дополнительно: — Компания предоставляет равные возможности для всех кандидатов без дискриминации. — Зарплатный диапазон от $114,297 до $235,319 в год, также возможна доля в компании. — Работа в США, предпочтительно в Пало-Альто, Калифорния, или удаленно по США.

Location: South Africa; United Kingdom; United Arab Emirates; Namibia; Spain; Germany About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. Job Type: 2 week Project Engagement: Independent Contractor Job Summary Are you a sales professional who knows QuickBooks inside and out and wants to shape the future of Artificial Intelligence? This team is seeking experienced Sales Development Representatives and Sales Ops experts to stress-test frontier AI systems. In this role, you will use your real-world expertise to challenge AI models with complex sales scenarios, ensuring they can handle the nuances of pricing, forecasting, and customer communication. Your work will directly influence how the next generation of AI supports global sales teams. Key Responsibilities Develop realistic, high-complexity sales prompts that mimic the daily demands of a Sales Manager or Business Owner. Create tasks involving tiered pricing, discount structures, and QuickBooks data exports to test the model’s ability to generate accurate pipelines and forecasts. Produce high-quality deliverables including spreadsheets, quotes, proposals, and outbound email sequences. Evaluate AI-generated outputs with a critical eye, reviewing them as you would a junior rep’s work before it reaches a client. Author objective scoring rubrics with precise, checkable criteria to allow other professionals to grade model performance consistently. Requirements 5+ years of experience in Sales, Account Management, or Sales Operations with a proven track record of hitting targets. 3-4+ years of hands-on experience using QuickBooks (Online or Desktop) for estimates, invoicing, and sales reporting. Exceptional written English and an uncompromising eye for detail. Immediate availability to commit 40 hours per week for a 2-week intensive engagement. Ability to work independently as a contractor and deliver high-quality work on a flexible schedule. Nice-to-Haves Prior experience in data annotation or training AI models. Deep familiarity with CRM workflows and advanced sales automation tools.

Synthesia Roleplay Sessions is a training tool that lets people practice real conversations with AI avatars. Instead of just watching training videos, learners do interactive roleplay exercises, like practicing a sales pitch or handling a customer complaint with an AI coach. The AI gives instant feedback so people know what they did well and what to improve. Managers can use a dashboard to track which employees have completed their training, see how well they performed, and measure if the training actually improved their skills. The whole platform is built around learning by doing rather than just passive video watching. For your ML engineer role, you'd be building the AI engine that makes the coaching work. That means creating the models that listen to what learners say during roleplay, score their performance, generate helpful feedback in real time, and decide how the AI avatar should respond next based on what the learner does. This is an applied ML position, not a research one. We expect you to have a good understanding of ML but on the other side to be a good product-focused software developer as you will be expected to work on different products. Please bring with you: — Ability to apply your machine learning knowledge to solve real product problems. — At least seven (7) years of experience as a software engineer, with at least 2 years at senior level. — Experience in a high-performing engineering team operating at scale, whether in a scale-up or established organisation recognised for strong engineering culture. — Strong alignment with commercial success. — Pragmatism and bias towards action. — Comfort with fast iteration. Why join us? — We’re living the golden age of AI. — Our culture is focused on building and empowering people to work fast. — Serving 50,000+ customers including 50% of the Fortune 500. — Proprietary AI technology built in-house by world-class AI researchers and engineers. — Commitment to AI safety, ethics, and security. The hiring process includes: — Tech Recruiter Interview (30-40min) covering technical background and experience. — Delivery and Impact Interview (60min) deep dive into past projects and impact. — Technical Rounds including Work Scenario Round (75-90min) and System Design Technical Discussion (60min). — Leadership Retrospective (60min) discussing collaboration, growth, and role expectations. — Final debrief leading to offer or end of process. Other important info: — Preference for role based in-office or remote in UK, Germany, Switzerland or Ireland, with possible support for remote workers elsewhere in Europe. — Salary starts at EUR/GBP/CHF 120,000 base plus RSUs. — Full-time employment only, no contractors. — 25 days of leave plus local holidays.

Location: Sydney, Australia Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant , you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence. What will I be doing? Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout. Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state. Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans. Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols. Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation. Coordinate technical readiness activities, including integrations, data migrations, and security reviews. Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed. Partner with Sales, Customer Success, Product, and R&D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap. Contribute to the evolution of our Deployment Services methodology, templates, and best practices. Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team. What skills do I need? 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies. A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable. Hands-on technical capability. You can configure platforms yourself, and you're fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one. Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders. Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren't fully formed, and you're resilient in a fast-paced, changing environment. Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it's changed your delivery pace. We'll ask about this. Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus. How Will I Be Measured? Automation Rate - Are you driving your customers to achieve high adoption of Fin? CX Score — do customers rate the deployment experience highly? On-time, on-budget delivery — do your projects land against the timeline and scope you committed to? Time-to-value — how quickly do customers get to a working, measurable Fin deployment? Contribution to the team — the templates, mentorship, and best practices you leave behind. #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Wien, Austria About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The Operations Associate, Courier Community acts as the heartbeat of the courier partner support ecosystem. Serving as the first line of human support beyond frontline Customer Support, this role is the critical bridge between Wolt and its courier partners. In this role, you will balance deep empathy with efficient, high-volume problem-solving — handling complex escalations, localized communications, sensitive account situations, and workflow automations that keep courier partners informed, supported, and valued. Key Responsibilities Inbox Management & Advanced Support Manage courier inbox channels to handle complex, partner-submitted requests. Resolve escalated tickets transferred from Support that fall outside frontline scope, including complaints, bug reports, and sensitive account updates. Maintain team SLAs by keeping inbox tasks within a target 72-hour reply rate and resolving open board tickets efficiently. Content Ownership & Localization Localize regional and global courier-facing communications for specific country languages and cultural contexts. Maintain and continuously update localized courier platforms, including country FAQs, educational content, and operational resources. Proactively maintain information accessibility so couriers can easily self-solve issues without contacting support. Cross-Functional Communication & Enablement Coordinate ad-hoc courier announcements (e.g., weather-related boosts) in alignment with Communications and Supply Activation teams. Create macros, guidance documents, and tools for Customer Support to empower frontline agents to resolve cases independently. Assist onboarding teams with document verification, profile activations, and country-specific onboarding tasks. Community Engagement & Feedback Loops Drive community engagement by supporting local feedback initiatives and courier events. Capture operational insights from courier feedback and translate them into process, documentation, and tool improvements. AI & Process Automation Leverage AI tools day-to-day to generate clear, empathetic response templates and reduce manual workloads for routine inquiries. Utilize AI and self-service tools to summarize ticket escalations, maintain up-to-date knowledge bases, and build smart routing workflows. Key Performance Indicators (KPIs) & Impact Courier Satisfaction: Measured through feedback scores, response quality, and communication empathy. Time to Resolution (TTR): Fast, efficient, and accurate resolution for complex tickets passed from Support or directly from courier partners. Inflow Reduction: Lower overall ticket volume achieved through scalable documentation, improved Support macros, and self-service automation. Localization Quality: High accuracy and quick turnaround time for market-specific announcements and content updates. Our humble expectations Professional working experience in Customer Support, Operations or other similar roles. Professional level in English and fluent (Austrian) German. Proficiency with Excel or Google Sheets. Strong capability to diagnose operational issues, identify root causes, and determine when and how to escalate. Clear, empathetic, and professional written communication skills. Ownership & Accountability: Taking full responsibility for tasks until completion and communicating early when blocked. Attention to Detail: Meticulous with workflows, deadlines, and sensitive partner details. Multitasking & Adaptability: Thriving in a fast-paced environment where priorities dynamically adjust. What we offer Discounted membership fees with MyClubs Deals and discounts with local partners Wolt Credit program Employee Assistance Program (EAP) Career progression opportunities Next steps Please submit your application and resume in English . The interview process begins with a conversation with Talent Acquisition, followed by a meeting with the hiring manager. As a final step, you'll present a take-home assignment. If this sounds like the kind of challenge you're looking for, we'd love to hear from you. We'll be reviewing applications on an ongoing basis and will close the role once we've found the right person, so we encourage you to apply as soon as possible! The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. Pay Range: €2.109 — €2.636 EUR Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Vendor Operations & Governance Specialist. About the job We are seeking a results-driven Vendor Operations & Governance Specialist to oversee and optimize our global vendor partnerships. In this role, you will serve as the direct operational bridge and governance link between Twilio and our partner sites ensuring third-party contact centers consistently exceed Service Level Agreements (SLAs), quality standards, and operational benchmarks. Working alongside our Global Workforce Management (WFM) team, you will establish operational rigor, lead vendor performance reviews, and audit site operations. The ideal candidate is an analytical and influential leader capable of driving vendor accountability, mitigating operational risks, and translating vendor performance data into actionable strategic insights for senior leadership. Responsibilities In this role, you’ll: Day-to-Day Vendor Operations & Performance Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues. Drive partner sites to exceed core operational metrics, including, productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT). Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR). Institute monthly Root Cause & Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points. Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams. Vendor Relationship & Operational Governance Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines. Operationalize Twilio’s  core values ("Wear the Customer’s Shoes") across partner sites through daily routines, coaching, and onboarding excellence. Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds. Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs. Talent Pool & Pipeline Optimization Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation. Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads. Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years in Vendor Site/Contact Center Operations: Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint). Operational Governance Focus: Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards). WFM & Cross-Functional Alignment: Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team. Domain & System Experience: Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau. Cross-Functional Process and Workflow Design: Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership. Location This role will be remotely located in the United States. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until October 5th, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Los Angeles, California Workplace: OnSite Who We Are X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility. Today, XDS is quiet no more. XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about. X-LAB is the new inflection point for the category. We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers. Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders. That is what makes this moment exciting. Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time. Are you ready to ride ahead of the pack? Learn more at https://xds.co/https://xlabbikes.com See an insider’s look of our factory: Youtube Video https://www.youtube.com/watch?v=06SheO5XFsY _____________________________________________________ About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You’ll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services. This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback. This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off. What You’ll Do - Provide professional customer and dealer support through Zendesk, phone, and website live chat. - Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration. - Conduct inbound and outbound technical support calls with customers and dealers. - Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures. - Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases. - Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication. - Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk. - Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams. - Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources. - Meet established service-level expectations, including first-response and resolution targets. - Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule. You’re a Great Fit With: - 2+ years of experience in customer service, technical support, or a related customer-facing role. - Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities. - Experience using Zendesk or other customer support platforms. - Being able to work in a Saturday - Wednesday schedule (hybrid) - Strong experience handling customer conversations over email, live chat, and phone. You’re a Spectacular Fit With: - Previous experience working in the bicycle industry, bike retail, or technical bicycle support. - Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting. - Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs. Success Metrics - Achieving a 2-hour first-response rate of 90% or higher during business hours. - Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases. - Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support. - Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk. - Escalating urgent technical, safety, warranty, and product-quality issues promptly. - Identifying recurring product trends and providing actionable feedback to internal teams. - Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center. _____________________________________________________   Our Compensation and Benefits - Competitive hourly pay - Generous time off policy - Hybrid-remote work with recurring visits to our office space in beautiful Santa Monica, California Equal Opportunity XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Задачи: — Разработка real-time cross-selling платформы для страхования с персонализированными предложениями, полисами, клеймами, интеграциями с платежами, KYC, risk scoring. — Проектирование масштабируемых распределённых бэкенд-систем на Go. — Использование паттернов конкурентности (goroutines, channels, sync-примитивы). — System design под высокую нагрузку. — Работа с CI/CD инструментами: GitLab CI, GitHub Actions, Jenkins. — Проведение code review за senior-инженерами. — Взаимодействие с Product-менеджерами для перевода бизнес-задач в технические планы. — Общение с внешними стейкхолдерами. — Использование AI-инструментов в коммерческих проектах. Требования: — 5+ лет коммерческой разработки, из них 2+ года в лидерской роли. — Высшее образование. — Английский язык на уровне не ниже B2. Условия: — Фиксированная зарплата, обсуждается индивидуально по итогам интервью. — Работа на технике компании MAC (обязательно, предоставляют). — График работы с 9:00 до 18:00 по немецкому времени. — Удалённый формат работы почти в любой точке мира, полная занятость. — Оформление по ТК в странах с юр. лицом компании (Польша, Германия, Литва, Кипр, Венгрия, ОАЭ, Казахстан, Узбекистан, Грузия, Азербайджан, Украина) с полным соцпакетом, оплачиваемым отпуском и сохранением зарплаты при паузах между проектами. — B2B контракт в остальных странах. — Дополнительный доход до $1000 gross в месяц за дополнительные активности. — Пересмотр зарплаты раз в год. — Карьерное развитие с закреплённым ресурсным менеджером. — Помощь с релокацией и сбором документов на ВНЖ (полная поддержка в Польше, частичная в Грузии).

Задачи: — Разработка real-time cross-selling платформы для страхования с персонализированными предложениями, полисами, клеймами, интеграциями с платежами, KYC, risk scoring. — Проектирование масштабируемых распределённых бэкенд-систем на Go. — Использование паттернов конкурентности (goroutines, channels, sync-примитивы). — System design под высокую нагрузку. — Работа с CI/CD инструментами: GitLab CI, GitHub Actions, Jenkins. — Проведение code review за senior-инженерами. — Взаимодействие с Product-менеджерами для перевода бизнес-задач в технические планы. — Общение с внешними стейкхолдерами. — Использование AI-инструментов в коммерческих проектах. Требования: — 5+ лет коммерческой разработки, из них 2+ года в лидерской роли. — Высшее образование. — Английский язык на уровне не ниже B2. Условия: — Фиксированная зарплата, обсуждается индивидуально по итогам интервью. — Работа на технике компании MAC (обязательно, предоставляют). — График работы с 9:00 до 18:00 по немецкому времени. — Удалённый формат работы почти в любой точке мира, полная занятость. — Оформление по ТК в странах с юр. лицом компании (Польша, Германия, Литва, Кипр, Венгрия, ОАЭ, Казахстан, Узбекистан, Грузия, Азербайджан, Украина) с полным соцпакетом, оплачиваемым отпуском и сохранением зарплаты при паузах между проектами. — B2B контракт в остальных странах. — Дополнительный доход до $1000 gross в месяц за дополнительные активности. — Пересмотр зарплаты раз в год. — Карьерное развитие с закреплённым ресурсным менеджером. — Помощь с релокацией и сбором документов на ВНЖ (полная поддержка в Польше, частичная в Грузии).

Location: Berlin (Germany) Data Scientist - Join Our Innovative Team at think-cell Software Our Story At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. What You Will Do We're a Data Team that operates like a scaleup within an established company: real ownership, short decision paths, and room to shape things. No corporate bureaucracy – but the resources of a mature business. Our team is made up of experienced senior individual contributors who work independently, challenge each other constructively, and collaborate closely on solving complex problems. It is an environment with a high level of trust, autonomy, and strong opportunities to learn from experienced peers across both technical and business topics. You don't just analyze – you drive. You proactively identify gaps, inefficiencies, and opportunities for improvement, build the foundations to answer questions, and make sure stakeholders don't just receive dashboards, but know what to do with them. Key Responsibilities: Translate complex product and business questions into structured analytical, statistical, and machine-learning approaches Develop predictive and diagnostic models and derive robust signals from customer, product, and behavioural data Own solutions end to end - from outcome definition, feature engineering, and validation to operationalization, monitoring, and continuous improvement Design analyses that identify meaningful drivers, test assumptions, and quantify uncertainty Create reusable analytical assets, including models, scores, features, and evaluation frameworks Partner with Product, Marketing, Commercial, and other teams to turn complex findings into clear decisions and actions You will be great for this position if you have 3+ years of experience in Data Science, Advanced Analytics, or a comparable role Strong SQL and Python skills, including experience with common data science and machine-learning libraries Solid knowledge of statistical and predictive modelling, feature engineering, and model evaluation Experience operationalizing analytical models for recurring business use A strong understanding of validation, data leakage, bias, uncertainty, and model limitations A pragmatic approach focused on the simplest reliable solution Strong stakeholder management skills and the ability to challenge assumptions and communicate what data can and cannot support A proactive, ownership-driven way of working Our Values As part of our team, you will embody and help shape the following principles that define us: Forward Thinking : We embrace change and challenge the status quo. Ownership : We take pride in our work and learn from our mistakes. Customer First : We prioritize delivering lasting value. Unified Team : We foster collaboration, respect, and integrity. Strive for Excellence : We set ambitious goals and pursue quality. We believe in a human hiring process, every application is personally reviewed. Why is think-cell the right place for you? We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 240 people, committed to innovation and excellence. thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!