Bitso

Location: Mexico City, Cuauhtémoc, Mexico Working at Bitso We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and drive rapid progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. Your Purpose As an Onboarding Operations Analyst, you will be responsible for supporting the customers registration and onboarding process within Bitso Business. You will actively manage the workflow for account registration, ensuring efficiency and compliance while contributing to strategic improvements that enhance scalability. Your insights will play a key role in enabling Bitso Business accounts to become fully operational. Collaborating cross-functionally, you will optimize workflows, streamline processes, and ensure the seamless execution of daily operations. Your role will be essential in identifying bottlenecks, improving system performance, and driving continuous enhancements across our platform. Also, you are going to be responsible to give support to customers with issues related with access to their accounts, 2FA reset, data updates and so on. Location Mexico City Reports To Business Operations Manager What You Will Do Review and process customer applications for Bitso Business accounts, ensuring all required documents are submitted and validated. Identify inefficiencies in the onboarding process and suggest improvements. Work with tech teams to automate manual processes for faster customer activation. Coordinate with KYB, Compliance, Legal, Fraud, and Tech teams to resolve onboarding issues. Ensure seamless communication between internal teams to accelerate approvals. Assist customers with onboarding-related questions and troubleshoot registration issues. Provide guidance on documentation requirements and eligibility criteria. Track key onboarding metrics such as approval rates, processing times, and bottlenecks. Provide insights to improve efficiency and enhance customer experience. Proactively identify areas for enhancement and contribute to operational strategies. Give support after the account onboarding, with issues related to the accounts access, the activation of new products, data updates… Qualifications 2+ years of experience in an Operations Analyst or similar role. Strong analytical skills and experience with ticket service tools (e.g., Jira, Zendesk). Ability to identify inefficiencies and propose effective solutions to improve processes. Experience tracking threads and customer requests via Slack or email Capability and great communications skills to manage support meetings with customers when necessary. Experience in working with cross-functional teams and managing multiple stakeholders. Knowledge of the cryptocurrency or fintech industry is a plus . Excellent organizational, communication, and time management skills. Ability to adapt in a fast-paced environment and work with evolving priorities. Who We Are With over 10 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products. We are here to make a lasting impact on our customer’s lives and we do so by embracing our core values: Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture. Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact. Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus. Be an Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results. Learn more about our culture and values . Compensation & Benefits At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. So for those willing to commit, adapt and pioneer the most important change of the century we offer: Me Time program , including unlimited paid time off. Employee Stock Option program. Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. Premium health, dental and life Wellness platform. Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

Location: Mexico City, Cuauhtémoc, Mexico Working at Bitso Bitso is Latin America's largest crypto-powered financial services platform. Bitso Business serves corporates, liquidity providers, importers and exporters, credit companies and payment firms that move money across borders and settle at scale. We are building the most recognized FX franchise for corporates in the region, on rails that are faster and more transparent than the correspondent banking system they replace. Your Purpose The Senior Sales Executive owns a corporate portfolio end to end: sourcing, structuring, closing and growing FX and cross-border payment relationships. This is a quota-carrying, individual-contributor role for someone who has sold spot and forward FX, SPEI and mass-payment flows to treasurers and CFOs, and who is comfortable explaining stablecoin settlement rails to a compliance committee the same week they quote a USD/MXN spread to a trading desk. Reports To Head of Sales Who You Are Must have 10+ years of B2B sales experience in fintech, payments, FX or banking institutions, with a consistent record of carrying and beating quota. Demonstrable experience selling FX - spot and forward - to corporate clients, including pricing conversations with treasurers and trading desks. Demonstrable experience selling SPEI and Mexican domestic payment flows, including mass payments and collections. Strong network among corporates, financial institutions or payment companies in Mexico. Ability to structure complex, multi-product deals and navigate procurement, treasury, legal and compliance in parallel. Full professional proficiency in Spanish and English, written and spoken. Fluency with CRM discipline and data-driven pipeline management. Strongly desirable Prior experience at a crypto exchange, digital-asset platform or blockchain-native company. Working knowledge of Bitcoin, stablecoins and on-chain settlement, and the ability to explain them credibly to a non-crypto CFO. Experience with cross-border corridors involving the US, LatAm, Europe or Asia. Exposure to regulated environments - IFPE, SOFIPO, VASP or equivalent licensing regimes. Soft skills Collaboration: works naturally with Trading, Compliance, Product, Operations and Legal - treats them as partners in the deal, not obstacles to it. Teamwork: shares intelligence, mentors less experienced sellers and contributes to team targets beyond personal quota. Performance under pressure: stays composed in volatile markets, live pricing situations and tight settlement windows. Ownership: operates autonomously, commits to numbers and reports honestly when they are at risk. Clarity: communicates with precision in front of a CFO, a regulator or an internal committee. What You Will Do Commercial ownership Carry and exceed an individual quota for FX volume, payment volume and net revenue across an assigned corporate portfolio. Build and maintain a disciplined pipeline in the CRM - accurate stages, next steps, close dates and a monthly forecast within plus or minus 10%. Originate new logos through outbound prospecting, industry networks, chambers of commerce, brokers and referral partners. Negotiate pricing, spreads, credit terms and commercial agreements in coordination with Trading, Treasury and Legal. Client management and structuring Act as the trusted commercial counterpart to CFOs, treasurers, controllers and heads of payments at corporates and financial institutions. Diagnose client flows - currency pairs, corridors, volumes, timing, settlement constraints - and structure the right combination of FX, SPEI, cross-border payments and stablecoin settlement. Grow existing accounts through wallet-share expansion, new corridors and additional products; own quarterly business reviews with top clients. Coordinate onboarding with Compliance, Operations and Implementation so time-to-first-transaction is measured in days, not months. Market and product Bring structured market intelligence back to the business: competitor pricing, bank behaviour, corridor dynamics and regulatory shifts. Work with Product to translate recurring client needs into roadmap input, and be an early voice on new FX and payment capabilities. Represent Bitso Business at industry events, panels and client forums in Mexico and the region. Compliance and risk Sell within Bitso's regulatory perimeter at all times; partner with Compliance on KYB, onboarding and ongoing due diligence rather than working around it. Escalate risk signals early and maintain complete, auditable records of client interactions and commercial terms. What we offer A category-defining seat: Bitso is the largest crypto-powered financial platform in Latin America, and the corporate franchise is the fastest-growing part of it. Competitive base salary plus uncapped variable compensation tied to revenue and volume. Direct access to the Head of Sales and FX business leadership, and real influence on product direction. A regulated, compliance-first operating environment - you sell on solid ground. Who We Are With over 10 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products. We are here to make a lasting impact on our customer’s lives and we do so by embracing our core values: Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture. Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact. Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus. Be an Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results. Learn more about our culture and values . Compensation & Benefits At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. So for those willing to commit, adapt and pioneer the most important change of the century we offer: Me Time program , including unlimited paid time off. Remote-first work environment. Employee Stock Option program. Zero trading fees through our Bitso app. Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. Premium health, dental and life insurances in Mexico, Brazil and Argentina. Mental wellness platform. Volunteering days. Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

Working at Bitso We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and drive rapid progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. Your Purpose You will build trusted relationships with key cross-functional business partners and stakeholders at the highest levels of the organization, while also performing timely and accurate financial reporting, analysis, and strategic planning, and supporting various teams with your expertise. Reports To Sr. Manager of Corporate FP&A Who You Are 4+ years of experience in a financial role (FP&A experience required); public company experience is an asset. Outstanding interpersonal skills and eagerness to build strong partnerships and communicate with multiple cross-functional partners/stakeholders; possess the confidence and tact required to express views to both senior stakeholders and peers Ability to thrive in a fast-paced, dynamic environment. Advanced analytical and problem-solving capabilities with very strong Google Sheets / Excel and Google Slides / Powerpoint skills Hands-on experience pulling & analyzing complex data; solid financial modeling skills Strong bias towards action and pursuing continuous improvement; excitement and confidence to embrace new ways of doing things, including automating functions leveraging AI Exceptional attention to detail and ability to work independently and proactively to deliver accurate, high-quality outputs Highly skilled at figuring out and managing the processes and timelines necessary to get work accomplished; consistent track record of successfully building processes and procedures that can scale during high-growth periods A passion for solving complex and impactful problems, using an organized and logical approach to find solutions; gets into the details and looks beyond the obvious to understand the root cause of problems Exceptional communication, presentation and writing skills with the proven ability to communicate complex ideas in a simple & easy-to-understand way; ability to accurately tell the story behind the numbers in a compelling manner to influence senior leadership, particularly those unfamiliar with financial concepts Demonstrated high sense of urgency and responsibility; if something seems off, proactively take immediate actions to figure out what’s going on Bias towards solving problems and pursuing continuous improvement; excitement and confidence to embrace new ways of doing things, including automating functions Sets a benchmark for ethical conduct, maintaining the highest standards of honesty and integrity What You Will Do Build trusted relationships with key cross-functional business partners and stakeholders at the highest levels of the organization Timely and accurate month/quarter/year end consolidation and reporting. Analyze the financial performance of different business lines and countries and generate insightful reports to facilitate decision making. Assist in the development and maintenance of key company-wide financial and strategic planning processes (e.g., quarterly forecasting, annual budgeting, long-range planning), focusing on process streamlining. Contribute to the consolidated financial modeling for the business, including scenario modeling, risk/opportunity assessment, and resource allocation analysis. Perform strategic and financial analysis to support key business decisions using a data-driven approach. Collaborate with different business units and Finance teams to develop monthly, quarterly, and annual expense forecasts. Work closely with the People team to develop and track payroll expenses and related metrics. Demonstrate an in-depth knowledge of the subject matter, models, and key drivers, and be able to articulate the big-picture story of the business financial results. Assist the financial reporting team during month-end close for accuracy and completeness of information. Support the preparation of external Board materials and other key deliverables (internal and external). Proactively identify and contribute to improvements in current processes, reports, and models by leveraging financial data, non-financial data, external benchmarks, automation, and/or prior industry experiences. Collaborate with the Data team, ensuring consistency and reliability of key data. Assist in the design and validation of new metrics/models/dashboards to drive key insights on the business. Provide assistance on ad-hoc projects Who We Are With over 10 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products. We are here to make a lasting impact on our customer’s lives and we do so by embracing our core values: Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture. Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact. Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus. Be an Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results. Learn more about our culture and values . Compensation & Benefits At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. So for those willing to commit, adapt and pioneer the most important change of the century we offer: Me Time program , including unlimited paid time off. Remote-first work environment. Employee Stock Option program. Zero trading fees through our Bitso app. Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. Premium health, dental and life insurances in Mexico, Brazil and Argentina. Mental wellness platform. Volunteering days. Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

Your Purpose At Bitso, the Software Engineer on the Nexus Squad owns the reliability, scalability, and evolution of our mission-critical pay-in and pay-out systems, the financial backbone that moves billions of dollars worldwide. You will design and deliver event-driven, high-throughput solutions that ensure every pay-in and pay-out is fast, accurate, and resilient. Working closely with product, infrastructure, and compliance stakeholders, you will shape the technical direction of a domain where the bar for quality is exceptionally high, resilience is built through continuous learning, and every millisecond of performance matters — for the millions of retail users and the businesses that rely on Bitso to power their financial operations. Reports To This role reports to the Nexus Engineering Manager. Who You Are You are experienced in Java backend development, with a proven track record of shipping production systems at scale. You are familiar with event-driven architecture patterns (event sourcing, CQRS, sagas) and have hands-on experience operating Apache Kafka in high-throughput, real-money environments. You have designed and implemented distributed, fault-tolerant microservices that handle financial or similarly critical transactional data. You have solid experience with relational databases (PostgreSQL preferred), including schema design, migrations, and query optimization. You are comfortable with cloud-native infrastructure (AWS, GCP, or equivalent), containerization (Docker, Kubernetes), and CI/CD pipelines. You communicate complex technical concepts clearly in English, written and spoken, to engineering peers, product managers, and senior leadership. You work with a high degree of autonomy and ownership — you identify problems, propose solutions, and see them through to production. You are familiar with AI-assisted development flow and tools (Cursor, Claude, CodeRabbit). You have a strong sense of urgency and are comfortable operating in a fast-paced, high-stakes fintech environment. Financial Domain (nice to have): Familiarity with payment rails, reconciliation or idempotent transaction processing in financial systems is a strong plus. What You Will Do Own pay-in and pay-out systems: design, build, and maintain the core infrastructure that processes financial transactions and moves billions of dollars worldwide. Architect event-driven solutions: design Kafka-based pipelines and workflows that guarantee correctness, ordering, and resilience at scale. Drive technical decisions: lead architecture discussions, define and use patterns, and set standards for the pay-in and pay-out domain in collaboration with the Nexus team. Deliver high-quality code: write clean, well-tested, high-performance Java code and champion engineering best practices through code reviews. Embrace AI-assisted development: leverage tools like Cursor, Claude, and CodeRabbit as part of your everyday workflow, contribute to skills and guardrails development, and apply Spec-Driven Development (SDD) practices to ensure solutions are well-defined, reviewable, and aligned before implementation begins. Ensure system reliability: proactively monitor, debug, and resolve production incidents with a focus on root-cause analysis and lasting fixes. Collaborate cross-functionally: partner with Product, Compliance, and Finance stakeholders to translate complex business requirements into sound technical solutions. Mentor and uplift: share knowledge with fellow engineers, contribute to internal tech talks, and foster a culture of continuous improvement within the squad. Improve observability: instrument services with comprehensive metrics, logs, and traces to enable rapid diagnosis and confident deployments. Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

Location: Mexico City, Cuauhtémoc, Mexico Your Purpose We're looking for a resourceful, analytical, and execution-obsessed B2B Growth Marketing Specialist to become the operational backbone of our marketing team. This is a hybrid role that spans demand generation, event operations, campaign execution, and marketing ops, all with a relentless focus on pipeline growth and efficiency. You'll own programs end-to-end: from building the strategy and managing vendor relationships to tracking budgets, analyzing results, and iterating fast. Events are an important part of the mix, but so are ABM plays, content-driven lead gen, partner marketing, and everything in between. We need someone who doesn't wait for instructions. You see a gap, you fill it. You use AI tools daily to multiply your output. You're as comfortable building a campaign report in HubSpot as you are negotiating a venue contract or writing a landing page brief. If you thrive in fast-paced, "do more with less" environments, this role is for you. Reports To Senior Marketing Manager for Bitso Business - Ingrid Carraro Who You Are 4+ years of experience in B2B marketing, ideally in roles that combined demand gen, events, and marketing ops. A genuine growth mindset — you're metrics-driven, experiment-happy, and always looking for the next lever to pull. Solid experience managing events and marketing budgets , vendor contracts, and multi-vendor logistics. Hands-on proficiency with HubSpot (Marketing Hub & CRM). Strong analytical skills : you're comfortable in spreadsheets, dashboards, and data. You make decisions with numbers, not gut feeling. Heavy, daily user of AI tools: you already use AI to write, analyze, automate, and create. This is non-negotiable. Exceptional organizational skills: you manage multiple projects, deadlines, and stakeholders without dropping balls. Excellent written and verbal communication in English and Spanish. Based in Mexico City with availability for occasional travel. Nice-to-Have Experience in fintech, financial services, or enterprise SaaS B2B environments. Familiarity with ABM platforms (Demandbase, 6sense, HubSpot ABM). Experience with paid media management (Google Ads, LinkedIn Ads, Meta). Knowledge of SEO/SEM fundamentals and content marketing strategy. Experience with analytics and BI tools (Google Analytics, Looker, Tableau). Experience with event platforms (Whova, Cvent, others). What You Will Do Event Marketing & Field Programs Manage the end-to-end logistics of B2B marketing events: trade shows, hosted dinners, executive roundtables, webinars, virtual summits, and partner activations. Source, negotiate, and manage external vendors (venues, A/V, catering, booth production, swag, event platforms) and own all related contracts and payments. Build pre-event, during-event, and post-event engagement strategies to maximize pipeline impact from every event dollar spent. Capture and repurpose event content (recordings, insights, testimonials) into downstream marketing assets. Budget, Vendor & Project Management Own and manage marketing budgets across events and campaigns: forecasting, PO tracking, invoice reconciliation, and ROI reporting. Manage multiple vendor and agency relationships simultaneously, ensuring deliverables are on time, on budget, and on brand. Maintain rigorous project management practices across all workstreams — timelines, briefs, status updates, and stakeholder alignment. Marketing Operations & Analytics Be able to manage workflows, lead scoring, email automation, campaign attribution, list segmentation, and reporting dashboards on HubSpot. Ensure data hygiene across the CRM: proper UTM tagging, lead source tracking, duplicate management, and lifecycle stage accuracy. Build and maintain performance dashboards that give leadership clear visibility into marketing's impact on pipeline and revenue. Analyze campaign and channel performance to deliver actionable insights and recommendations to the team. AI-Powered Productivity & Automation Use AI tools (Claude, ChatGPT, Midjourney, Jasper, Notion AI, etc.) daily across the workflow — content drafting, data analysis, creative production, vendor research, reporting, and process automation. Identify and implement automation opportunities to eliminate manual, repetitive work across marketing operations. Stay on top of emerging AI-powered martech tools and proactively bring recommendations to the team. Be a force multiplier — consistently deliver the output of a much larger team by working smarter with technology. Content & Creative Collaboration Collaborate with content and design teams (or lead directly when needed) to produce campaign assets: landing pages, emails, social content, one-pagers, presentations, and sales enablement materials. Write clear, compelling briefs for creative and content requests, ensuring alignment with campaign goals and brand standards. Support thought leadership efforts by coordinating webinar content, blog topics, and industry POV pieces with subject-matter experts Cross-Functional Alignment Work closely with Sales to ensure marketing programs/events are aligned with pipeline goals, territory plans, and target account lists. Partner with Product Marketing to translate product narratives into demand gen campaigns and event messaging. Provide regular performance updates and strategic recommendations to leadership. Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.