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Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Are you ready to take your career to the next level in a fast-paced, dynamic environment? Join our ambitious and growing team as a French-speaking Sales Development Representative (SDR) in the heart of Manchester City Centre . In this role, you’ll connect with decision-makers in the restaurant industry, helping them join the Deliveroo platform and develop their business. If you’re excited about mastering the food business model, this is the perfect role for you. No previous sales experience is required—just bring your enthusiasm, people skills, and a passion for learning! Role Overview Working as part of the SMB (Small and Medium Business) team , you will promote and sell B2B products to generate new business for the Deliveroo platform in the French market. Location: Manchester City Centre (Hybrid) Salary: £27,700 base , plus monthly commission for achieving targets. Start Date - 16th November 2026 Work Pattern: Initial probation is 5 days per week in-office. After probation, move to a hybrid model (3 days in-office, 2 days remote). What You’ll Do You will be the first point of contact for French restaurant partners, acting as a consultant and growth expert. Inbound & Outbound Lead Management: Handle inquiries from French-speaking leads and proactively acquire new business via phone and email. Consultative Selling: Build relationships with restaurant owners, advising them on how Deliveroo’s technology and logistics can scale their revenue. Pipeline Ownership: Manage your sales leads, stay organized, and build daily action plans to meet and exceed monthly targets. Cross-functional Collaboration: Work with ‘Activation Teams’ to ensure smooth onboarding, from contracts to tablet setups and photoshoots. Administrative Precision: Handle contracts and documentation with high attention to detail to ensure a seamless partner experience. What We Expect Linguistic Mastery: Fluency in French and English (written and spoken) is essential. Resilience: The confidence to make regular cold calls and spend several hours a day engaging with prospects. Organization: Ability to manage a high volume of leads and paperwork accurately. Growth Mindset: An eagerness to develop professionally; we provide the training, you provide the drive. Team Spirit: Ability to thrive both individually and as part of a high-energy team. Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People . Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Manchester SMB? Manchester is home to Deliveroo's UKI & EU SMB Team and hosts the only SMB SDR team in the UK ! You’ll work in a modern, open-plan workspace designed for collaboration. We value trust, accountability, and the freedom to share creative ideas. Employee Perks: 🍕 Free Food: Tonnes of it, plus access to Deliveroo Plus (unlimited free delivery). 🏋️ Well-being: Discounted gym memberships and a focus on health. 📈 Growth: Quarterly sales off-sites and dedicated training days. ⚡ High Energy: "Buzz Days" and performance incentives. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an Italian Speaking Inside Sales Representative to join our United Kingdom team. In this role, you’ll help us expand our culinary footprint by identifying and onboarding the most popular local restaurants onto the Deliveroo platform. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the New Business Development team. We are the engine room of Deliveroo’s growth, tasked with discovering the best local eats and convincing them to partner with us to change the landscape of the food industry. The base salary for this role is £27,700 , plus a monthly commission for achieving targets. Here’s what your day-to-day might look like: Drive Growth: Execute high levels of daily cold-call activity to contact restaurant leads and present partnership opportunities. Pipeline Management: Own and maintain a robust sales pipeline to consistently exceed monthly acquisition targets. Consultative Selling: Utilise business templates and bespoke proposals to convert prospects into long-term partners. Data Integrity: Maintain precise records within our CRM to provide full transparency on all sales activities and progress. Negotiation: Passionately represent Deliveroo while resolving objections and negotiating pricing to ensure mutual goals are achieved. What You’ll Need to Thrive Essential Linguistic Proficiency: Native or fluent in Italian and fluent in English , based in the UK. Communication Excellence: Proven ability to build rapport quickly over the phone and a confidence in pitching products or services. Sales Drive: Significant experience or a strong aptitude for closing sales and navigating high levels of outreach activity. Tech Savvy: Strong understanding of technology with experience capturing activity within a CRM system. Resilience: A proven ability to persevere through challenges with a curiosity to learn and adapt in a fast-paced environment. Nice to Have Industry Passion: A genuine interest in the food and restaurant industry. Commercial Acumen: Experience working within a fast-growing startup or a three-sided marketplace. Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People . Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience (NPX) Advisor to join our Manchester team. In this role, you’ll be the vital link for our newly signed partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success. What You’ll Be Doing You’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our partners have a smooth journey, helping them navigate our systems and maximise their growth from day one. Here’s what your day-to-day might look like: Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform. Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume. Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class. Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the trust necessary for a long-term partnership. Operational Excellence: Handle administrative tasks for each restaurant you manage with precision, ensuring they are comfortable with our processes and systems. What You’ll Need to Thrive Essential Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs. Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail. IT Literacy: Proficient in using a range of Microsoft software; while not essential, knowledge of Salesforce is highly desirable. Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude. Organisational Skills: High attention to detail with the ability to manage the administrative lifecycle of multiple restaurant partners simultaneously. Nice to Have Previous experience in account management, sales, or customer service. Experience working in a fast-paced startup or technology environment. Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. The Details Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). Start Date: November 2026. Working Pattern: Hybrid working offered after successful completion of probation. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Dubai, United Arab Emirates Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Team The UAE is one of our fastest-growing and most exciting markets. As Deliveroo continues to expand, we become a major revenue channel for partners across restaurant, grocery, and retail - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to help our partners grow in their industry. Our Account Management team oversees partner relationships - they are a passionate, dynamic group of team players that work well together and cross-functionally with other departments, and of course, they're fun. We are looking for a Retail Account Manager to join our UAE New Verticals Team. This is a great opportunity to become a critical member in one of the fastest-growing divisions at Deliveroo and drive impact across our most exciting vertical. 'Deliveroo Shopping' (Retail) covers a wide range of categories from gifts, electronics, beauty, and stationery to pet accessories. The Role In this role, you will manage relationships with a number of our top National and SMB Retail/Non-food partners across a small variety of categories. You will be responsible for onboarding, maintaining, and growing the partnerships as well as being the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams. You will be helping new partners to launch and succeed on the platform and grow existing business on the Deliveroo platform, developing the ‘best in class’ value proposition for our customers within a new and exciting area of our business. What You’ll Be Doing Here’s what your day-to-day might look like: Manage the relationship of our top Retail/Non-food partners, becoming the expert in this space as we scale Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow. Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform. Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels. Working closely with compliance, legal, and operations to ensure best practices Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate. What You'll Need To Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: 3-4 years of experience in an account management, business development/new business, or commercial role. Experience in working within the Retail and/or Pharmacy industry is required Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo Partner obsessed, with effective relationship building, organisation, and communication skills, whether face to face, through video, phone, or email. Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations. Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace. Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo. Experience working in a dynamic, high-growth company is preferable Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, England Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Senior National Account Manager to join our UKI team. In this role, you’ll manage the daily relationship with a portfolio of our largest restaurant partners, using data-driven insights to grow their sales and help them achieve operational excellence. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the National Accounts team. Working with partners of this scale means you will often tackle challenges that Deliveroo is facing for the first time, directly shaping the future of how we collaborate with the world's largest food brands. Here’s what your day-to-day might look like: Strategic Relationship Management: Act as the primary consultant for a portfolio of major restaurant partners, managing weekly operational meetings and high-level performance reviews. Data-Driven Insight: Monitor and analyse partner-specific goals, creating compelling narratives from complex data to show partners where and how they can improve. Consultative Growth: Increase revenue and health metrics by advising partners on best practices for selection, pricing, and service levels. Operational Training: Deliver in-person training sessions for key partners covering operational best practices, Deliveroo insights, and on-site troubleshooting. Regional Collaboration: Partner with regional Commercial Managers to identify and prioritise growth opportunities across specific UK zones. Marketing Integration: Work with restaurant marketing counterparts to design and deliver campaigns that create long-term value for both the partner and Deliveroo. Cross-Functional Advocacy: Identify opportunities to deepen relationships by involving and working with Deliveroo’s Marketing, Operations, and Product teams. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Partnership Expertise: Proven experience in account management or a strategic partnerships role, ideally within a high-growth technology or marketplace environment. Analytical Rigour: The ability to manage large datasets and translate them into clear, applicable insights that drive business decisions. Communication & Influence: Effective relationship-building skills with the ability to communicate and present confidently to senior stakeholders. Operational Agility: A proactive approach to problem-solving and the ability to thrive in a dynamic, fast-paced setting. Collaborative Mindset: A team player who can work across functions to deliver complex, multi-layered projects. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience Advisor to join our Manchester team. In this role, you’ll be the vital link for our Italian partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success. What You’ll Be Doing You’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our newest partners have a smooth journey, helping them navigate our systems and maximise their growth from day one. Here’s what your day-to-day might look like: Lead Partner Success: Act as the primary relationship lead for newly signed Italian restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days. Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume. Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class. Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long-term partnership. Operational Excellence: Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion. What You’ll Need to Thrive Essential Linguistic Proficiency: Native or fluent in both Italian and English (written and spoken). Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs. Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail. Technical Literacy: Proficient in Microsoft Office software; while not essential, knowledge of Salesforce is highly desirable. Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude. Nice to Have Previous experience in account management, sales, or high-level customer service. Experience working in a fast-paced startup or technology environment. Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People . Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. The Details Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). Start Date: 5th October 2026 Working Pattern: Hybrid working offered after successful completion of probation. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience Advisor to join our Manchester team. In this role, you’ll be the vital link for our Belgium partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success. What You’ll Be Doing You’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our newest partners have a smooth journey, helping them navigate our systems and maximise their growth from day one. Here’s what your day-to-day might look like: Lead Partner Success: Act as the primary relationship lead for newly signed Belgium restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days. Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume. Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class. Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long-term partnership. Operational Excellence: Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion. What You’ll Need to Thrive Essential Linguistic Proficiency: Native or fluent in both Dutch/Flemish and English (written and spoken). Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs. Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail. Technical Literacy: Proficient in Microsoft Office software; while not essential, knowledge of Salesforce is highly desirable. Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude. Nice to Have Previous experience in account management, sales, or high-level customer service. Experience working in a fast-paced startup or technology environment. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People . Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. The Details Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). Start Date: 8th June 2026 Working Pattern: Hybrid working offered after successful completion of probation. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, England Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Global Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. We're looking for a Machine Learning Engineer to join our London office as part of a Global DoorDash Engineering team (working hybrid, 3 days in the office). Our New Verticals team exists to grow monthly active usage outside of restaurant ordering — groceries, retail, and everything in between. That means turning someone who only orders restaurant food into someone who also uses the app for a grocery run, and turning dormant users into active ones. You'll work on the surfaces that make that happen: the homepage, vertical landing pages, and the notifications that bring people back. This role sits closer to the personalisation and ranking side of that mission, working alongside colleagues across DoorDash, Deliveroo and Wolt. What You'll Be Doing Build and improve ranking models for vertical landing pages (grocery, retail), deciding what a user sees first when they land on a store page Design models that blend new-vertical content into a homepage built around restaurant ordering, without disrupting the core experience Build personalisation models that translate a user's existing behaviour into relevant recommendations for verticals they haven't tried yet Contribute to notification targeting — who gets notified, with what message, and when, to drive adoption of new verticals What You'll Need to Thrive Minimum 3+ years of experience as an ML Engineer or Data Scientist, with a proven ability to write high-quality production code in Python Experience with end-to-end model productionisation A bias to simplicity, where you care most about achieving impact Background in personalisation, ranking, or recommender systems; exposure to causal inference or uplift modelling is a genuine plus but not expected Why Join Us? At Deliveroo, you'll do work that matters—solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you're rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. SMB Account Manager Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an SMB Account Manager to join our Manchester team. In this role, you’ll help our restaurant partners grow their businesses by improving their delivery operations, attracting new customers, and leveraging our latest technology to get the very best out of our platform. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the SMB (Small Medium Business) team in Manchester City Centre. We focus on high-velocity, desk-based relationship management, acting as the primary consultants for our diverse partner base to ensure their long-term success. Here’s what your day-to-day might look like: Strategic Portfolio Management: Independently manage a portfolio of accounts using a desk-based model, driving growth through phone, email, and video presentations. Relationship Partnership: Build and maintain favourable, long-term relationships with partners, ensuring they receive exceptional service and tailored support. Campaign Execution: Execute national and local marketing campaigns to improve key performance metrics, including order volume, retention, and customer outcomes. Consultative Selling: Guide partners on how to offer the best delivery experience and take advantage of our latest technology and perks. Cross-Functional Collaboration: Liaise between your restaurant partners and internal Deliveroo teams to ensure our solutions are delivered according to their specific needs. Base Salary : £29,300 + up to £6,000 bonus yearly Start Date: 5th October 2026 Hybrid model: 3 days in office / 2 days remote What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Proven Account Management: A track record in an account management role with experience in telephone-based support and selling. Data-Led Problem Solving: The ability to understand problems and get to the crux of an issue quickly using data, without over-complicating solutions. Creative Communication: An excellent phone manner and the ability to remove barriers through creativity and persuasive communication. Tech Curiosity: A genuine enthusiasm for technology and a keenness to learn how digital tools can help partners excel in a competitive marketplace. Results-Oriented: A proactive mindset focused on driving positive outcomes for both our partners and the Deliveroo business. Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People . Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience Advisor to join our centralised hub. In this role, you’ll be the face of Deliveroo for our newest French-speaking partners, ensuring every small and medium business (SMB) has a seamless and successful launch on our platform. Working Pattern: Hybrid 3 days a week in office (following successful completion of probation). What You’ll Be Doing You’ll be joining the Restaurant Onboarding team. We are centralising all restaurant launch activity to create a European hub that ensures a consistent, high-quality experience for every partner joining the Deliveroo family. Here’s what your day-to-day might look like: Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders. Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times. Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery. Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience. Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking. What You’ll Need to Thrive Essential Linguistic Proficiency: Native or fluent in both French and English (written and spoken). Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners. Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment. Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information. Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth. Nice to Have Previous experience in a customer service, sales, or onboarding role. Experience working within a target-driven environment. Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People . Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. The Details Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). Start Date: November 2026. Working Pattern: Hybrid 3 days a week in office (following successful completion of probation). We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Bologna, Italy Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. About the role We are looking for a Business Development Manager based in Bologna. This is a rare opportunity to become a founding and important member of a growing, well-funded company. You'll collaborate with Italy's most premium and regarded restaurants. As a member of the regional sales team, you will report to the Sales Lead and your role will focus on developing new relationships with restaurants and stores. What you'll be doing Map, prospect, pitch and close new restaurants across your region in an organised fashion. This means being an area-level expert including knowing the up-and-coming restaurants and which restaurants customers crave most Support partners in joining Deliveroo, providing the best experience to them Communicate (physical visits, email, calls, or social media) with restaurants to demonstrate Deliveroo technology Help restaurant owners/managers overcome any barriers or hesitations Attend restaurant and food meet-ups Requirements You must be comfortable with targeting new business and have Sales Experience The job requires confidence or experience dealing with partners/customers, whether it be face-to-face, through phone or email Experience in demonstrating product and industry knowledge to clients You will need to be comfortable with negotiations Knowledge of the restaurant industry is a significant plus You will need to be tenacious Chinese language proficiency is a plus Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Compensation National Collective Agreement (CBA): CCNL Commercio e Terziario Classification Level: Livello 4 The total target compensation (OTE (On-Target Earnings, ovvero la retribuzione totale prevista al raggiungimento del 100% degli obiettivi) for this role is €35,200 – €44,000 gross per year, of which the base salary range is €17,200 – €26,000. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner! The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met. Pay Range: €17.200 — €26.000 EUR Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an SMB Account Manager (French Market) to join our Manchester team. In this role, you’ll help us empower restaurant partners across France to get the very best out of our platform by advising on marketing, technology, and operational excellence. This role offers a £35,300 OTE yearly package (basic salary £29,300 + up to £6000 bonus yearly). This role is hybrid (3 days a week in office / 2 days remote working). Start Date - November 2026 What You’ll Be Doing You’ll be joining the SMB (Small Medium Business) team. Based in Manchester City Centre, we are a high-energy group that supports local independent restaurants through a desk-based consultancy model, helping them navigate the rapidly expanding delivery industry. Here’s what your day-to-day might look like: Portfolio Management: Lead a diverse portfolio of accounts using a desk-based model, supporting growth through phone, email, and digital presentations. Relationship Partnership: Maintain long-term relationships with our French partner base, ensuring high-quality service and driving positive outcomes for both the restaurant and Deliveroo. Campaign Execution: Drive engagement with national and local marketing opportunities to improve key performance metrics, including order volume and partner retention. Operational Liaison: Act as the bridge between your restaurants and internal teams to ensure our solutions are delivered according to partner needs. Data-Driven Strategy: Use insights to identify performance barriers and implement creative solutions that help partners offer the best delivery experience possible. What You’ll Need to Thrive Essential: Professional fluency in French , with the ability to converse confidently with business owners in the French market. Proven track record in account management , with strong relationship-building skills that consistently produce positive results. Strong communication skills , specifically an excellent phone manner and experience providing high-quality support via telephone or video. Analytical ability , with a knack for understanding complex problems and finding the crux of an issue quickly using data. Creative problem-solving , with an enthusiastic approach to removing barriers and a keen interest in how technology drives partner success. Interview Process Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People . Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Paris, France Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Nous recherchons un(e) Head of Partner Marketing France pour rejoindre notre équipe Marketing France, basée à Paris. Rattaché(e) à la Head of Marketing France, vous piloterez l'une des trois équipes Marketing du marché français et managerez une équipe de 6 personnes. Votre mission : faire de nos partenaires (Restaurants, Grocery, Retail…) l'une des principales raisons pour lesquelles les consommateurs choisissent notre plateforme. À la croisée du Marketing et du Commercial, vous définirez la stratégie Partner Marketing du marché français, imaginerez des campagnes et des partenariats créatifs qui renforcent notre marque et recrutent de nouveaux clients, tout en accompagnant la croissance de nos partenaires et les priorités business de l'entreprise. Ce que vous ferez: Définir la stratégie Partner Marketing pour nos différents segments (Restaurants, Grocery, Retail, National Accounts, Global Key Accounts…), en cohérence avec les priorités Global et les enjeux du marché français. Imaginer des campagnes et des activations créatives qui mettent en valeur nos partenaires et créent de la préférence de marque : partenariats exclusifs, lancements, expériences, collaborations ou opérations spéciales capables de recruter de nouveaux clients et de générer de l'engagement. Construire des plans marketing sur mesure pour nos partenaires stratégiques, en conciliant objectifs commerciaux, ambitions marketing et expérience client. Être le partenaire stratégique des équipes commerciales, en comprenant les enjeux business, en participant à la construction de propositions de valeur et en transformant les opportunités commerciales en plateformes marketing différenciantes. Fédérer les équipes (Sales, Promotions, Brand & Media, Integrated Marketing, Creative, CRM, Analytics et Global) afin de construire des plans marketing intégrés et de faire émerger les meilleures idées collectives. Manager et développer une équipe de 6 personnes, en apportant vision, coaching, structure et exigence d'exécution, afin de faire monter l'équipe en compétences et en autonomie. Piloter la performance, grâce à une forte culture de la donnée, en mesurant l'impact des actions, en priorisant les initiatives et en assurant une exécution irréprochable. Le profil recherché Vous êtes un(e) leader marketing capable de combiner vision stratégique, créativité et sens du business. Vous apportez notamment : 6/7+ ans d'expérience en Marketing, avec une expérience significative dans la définition de stratégies marketing à fort impact. Une solide compréhension des enjeux commerciaux et de la manière dont le marketing peut accélérer la croissance d'un business et créer de la valeur pour des partenaires. Une forte sensibilité créative et une excellente culture de marque, avec la capacité d'imaginer des campagnes qui marquent les esprits autant qu'elles délivrent des résultats. Une capacité reconnue à influencer et fédérer des équipes dans un environnement matriciel, en créant de l'alignement autour d'une vision commune. Une expérience réussie en management et dans le développement de talents. Une approche à la fois stratégique, structurée et très orientée exécution, avec une forte culture de la donnée. Une maîtrise courante du français et de l'anglais. Ce qui vous permettra de réussir: Vision stratégique Créativité et sens de la marque Business & commercial acumen Leadership et coaching Influence et collaboration transverse Analyse de données et prise de décision Priorisation et excellence opérationnelle Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Product Manager, Core People Technology Location: London | Work model: Hybrid | Reports to: Senior Manager, People Product About the team People Technology builds and runs the systems behind every hire, transfer, leave, pay change and offboard for our workforce across DoorDash, Deliveroo and Wolt. Our mission is to make the operational backbone of People Operations invisible when it works — reliable, compliant, and scalable across dozens of markets — so our people teams can focus on people, not process. This role sits on the People Product team, working alongside Business Systems Analysts, engineers and delivery leadership to bring product thinking to one of our highest-volume, highest-consequence surfaces. About the role Core is the Workday and HR platform surface that nearly every People Operations process runs through — pay, leave, employment status, right to work, and multi-country compliance for a global workforce. Demand structurally exceeds capacity, and requests arrive from every direction without a shared shape. You'll be the first dedicated product manager for this space, responsible for turning that inbound chaos into a defensible, well-communicated plan — and, over time, for building the intake, frameworks and partnerships that let the space run on systems rather than on you. This is a hands-on individual contributor role: you'll be shaping tickets and sizing work alongside analysts and engineers, not managing from above. What you'll be doing Own the prioritised order of work for Core — building a clear, ranked plan, explaining the reasoning behind it, and being explicit about what's being deferred and why Turn vague or incomplete partner requests into documented problems, mapped current-state processes, and testable outcomes Partner directly and regularly with People Operations, Compliance, Payroll, Total Rewards and Business Systems Analysts, including holding "not now" conversations without damaging the relationship Work hands-on with analysts and engineers to shape, size, and write tickets, keeping an accurate and current picture of committed, shipped, and carried-over work Build and evolve the operating model across the analyst and engineering pod — the mechanisms, documentation and intake processes that let the space run with less coordination overhead Use AI tools to accelerate translation of messy, multi-format, multi-language inbound requests into structured requirements and plans, while applying clear judgment about what should never be automated (anything touching pay, leave, employment status or right to work) Escalate proactively on statutory or audit exposure, cross-space dependencies, and any trade-off that would move a compliance date Report progress and delivery against plan to partners and leadership, including clear communication when outcomes fall short Requirements Experience owning a product or systems area end-to-end, with real decision rights over scope and sequencing — not co-ownership of a feature Hands-on background with Workday or a comparable HRIS as a product manager or technical program manager, with genuine understanding of configuration, business processes, and integrations Demonstrated ability to prioritise when demand structurally exceeds capacity, including a repeatable method (not just instinct) for deciding what to do and communicating what won't get done Proven delivery in ambiguous, fast-moving environments, comfortable starting when requirements are incomplete or undocumented Experience translating a partner's requested solution into a well-defined problem, current-state understanding, and testable outcome Strong collaboration skills across technical and non-technical stakeholders, including compliance, payroll, or other regulated/audit-exposed functions Practical fluency with AI tools for requirements drafting, documentation, and structuring unstructured information, paired with sound judgment about where not to apply them Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: London, England Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Hybrid (3 days per week in the London office required) Individual contributor role Every day, millions of customer transactions flow through our platform. Our challenge is to make payments effortless for genuine customers while preventing fraud, abuse, and financial loss. As the Senior Strategy & Operations Manager for Payments Risk & Fraud, you'll own one of our most commercially important problem spaces. You'll define the strategy for payment fraud, promotions abuse, cash risk, and chargebacks – balancing customer experience, growth, and profitability. This is an end-to-end ownership role. You'll identify opportunities, shape strategy, influence product and engineering roadmaps, partner with data science to improve detection models, and work closely with Finance and Payments to protect revenue while enabling sustainable growth. If you enjoy solving ambiguous, high-impact business problems using data, technology, and cross-functional leadership, we'd love to hear from you. What You'll Own Defining our Payments Risk Strategy Own the strategy and roadmap for payment fraud, promotions abuse, cash risk, and disputes across multiple markets. Identify emerging risks, prioritise investments, and continuously evolve our controls to protect customers and the business while supporting growth. Driving Commercial Performance: Own the key business metrics that matter, including: Fraud losses Chargeback rates Payment approval rates Promotions efficiency Recovery rates False positive rates Evaluate trade-offs between risk, customer experience, and conversion to maximise long-term profitability Building Data-Driven Solutions Use data to understand fraud trends, uncover new opportunities, and measure impact. Partner closely with Data Science to improve fraud models, optimise decisioning, and reduce false positives. Develop executive reporting and dashboards that provide clear visibility into business performance and emerging risks. Leading Cross-Functional Execution Work closely with Product, Engineering, Finance, Marketing, Fraud Operations, Payments, and external partners to deliver strategic initiatives. Influence roadmaps, align stakeholders, and ensure our fraud capabilities continue to scale with the business. Represent Payments Risk across senior leadership discussions and drive alignment on priorities and investment decisions. Improve our Payments Ecosystem Partner with payment providers, acquirers, and card networks to improve payment performance, optimise dispute outcomes, and maintain compliance with scheme requirements. Continuously improve operational processes through automation, tooling, and scalable controls. What We're Looking For We're looking for someone who combines strategic thinking with strong analytical skills and enjoys solving complex business problems. You'll likely have experience in payments, fraud, fintech, marketplaces, financial services, or another fast-paced, data-driven environment. You'll bring: Experience owning complex fraud, payments, risk, or trust & safety initiatives with measurable commercial impact. Strong analytical skills, including SQL and data-driven problem solving. Experience developing business cases and influencing investment decisions. A track record of leading cross-functional initiatives across Product, Engineering, Finance, and Data Science. The ability to translate complex data into clear recommendations for senior stakeholders. Strong commercial judgement and an ability to balance growth, customer experience, and risk. Experience with payment fraud, chargebacks, promotions abuse, or card payment ecosystems is highly desirable. You'll thrive here if you... Think like an owner and enjoy accountability Love solving ambiguous, high-impact business problems Are equally comfortable analysing data and influencing senior stakeholders Enjoy working across multiple teams to turn ideas into execution Balance customer experience with commercial outcomes Continuously challenge the status quo and look for better ways of working Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Paris, France Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Pourquoi Deliveroo ? Nous transformons la façon dont le monde mange et fait ses courses en rendant leur accès plus pratique et agréable. Nous connectons les consommateurs, les restaurants, les magasins et les cyclistes. Nous donnons à chaque personne la possibilité d'acheter ce qu'elles veulent, comme elles le veulent, quand elles le veulent et où elles le veulent. Nous sommes une entreprise axée sur la technologie, à l'avant-garde d’un secteur qui connaît une des expansions les plus rapides au monde. Nous avançons rapidement, valorisons l'autonomie, et sommes toujours en recherche de nouvelles idées et de personnes talentueuses pour nous rejoindre! En tant qu'Account Manager , vous serez responsable du succès de votre portefeuille de comptes , afin d’assurer une expérience magique à nos utilisateurs, tout en construisant un socle solide et durable pour notre application. MISSIONS : Votre objectif sera de créer un partenariat privilégié, durable en apportant votre expertise marketplace, foodtech et account management. Vous aurez comme missions principales la gestion et l’optimisation de la croissance et la profitabilité d’un portefeuille de partenaires et le respect des objectifs fixés (opérationnels et commerciaux, ventes de services) Vous développerez des joint business plans avec les principaux acteurs de votre portefeuille en vous appuyant sur des routines (price, range, roll out, ops, tech review) pour faire croître le partenariat des comptes de votre équipe. Vous serez en charge du déploiement et de l’expansion de votre portefeuille ainsi que des différentes campagnes Marketing que vous devrez négocier dans le cadre du “joint business plan”. Analyse quotidienne de la data de la performance des marques et de nos opérations Deliveroo pour identifier les causes des problèmes et améliorer constamment le niveau de service. Optimisation et gestion de processus : Deliveroo est une société qui évolue à grande vitesse et à grande échelle. Vous aurez l’opportunité de créer et améliorer des processus, par exemple la gestion de partenariats pour contribuer à la croissance. Vous élaborerez des outils et des guides de meilleures pratiques pour des comptes spécifiques et pour l'ensemble du portefeuille. Vous veillerez au suivi du respect des engagements contractuels pris avec les partenaires de votre portefeuille. PROFIL : 3 à 6 ans d'expérience d’account management ou de commercial. Une expérience chez une grande enseigne de la grande distribution serait un vrai plus. Commercial: vous savez négocier, anticiper des discussions commerciales, entreprendre des actions afin de maintenir un portefeuille de qualité (discussions contractuelles, négociations de mise en place d'outils commerciaux, etc) Stratégique: vous savez prendre du recul, comprendre des problématiques non structurées et proposer des solutions via des plans d’actions et un suivi de résultats Analytique: capable d’être synthétique, d'approfondir les données et de comprendre les données qui permettent d'améliorer les performances pour nos partenaires en magasins Proactif(-ive): vous adorez être sur le terrain et vous êtes impliqué(e) dans tout ce qui est opérationnel dans votre périmètre. Centré(e) sur le client: être obsédé par nos clients. Utiliser des données quantitatives et qualitatives pour construire un service qui soit opérationnellement excellent pour nos clients. Français et Anglais courant indispensables À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Deliveroo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des personnes en situation de handicap. Deliveroo France valorise la diversité sans discrimination de genre, race, sexualité, religion ou préférences personnelles. Avec un score de 98/100 à l'Indice de l'Égalité Hommes-Femmes 2024, nous sommes engagés envers l'égalité des chances. Rejoignez-nous avec votre passion pour la nourriture dans une entreprise en pleine croissance. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Dubai, United Arab Emirates Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. The team As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our Account Management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships. What you will be doing: Manage a portfolio of Deliveroo’s most important restaurants, including high-sales volume drivers and global restaurant brands Own relationships with key restaurant industry stakeholders Analyze data to drive growth and profitability, both for your partners and for Deliveroo Work cross-functionally with other departments (Marketing, Operations) to drive new initiatives What skills you'll need: Minimum of 3-5 years of experience in a relevant industry Strong analytical and problem-solving skills Well-organized with excellent team-player qualities Strong interpersonal skills to build and maintain relationships Agile and highly adaptable to a fast-paced work environment Strong knowledge of the restaurant industry is a plus Fluency in English and Arabic is added bonus Benefits and Diversity 25 days of Annual Leave Comprehensive medical insurance Annual flight allowance (for employee only) Free Deliveroo Plus - Free delivery and access to special offers Maternity and paternity benefits End-of-year parties & regular social events An extremely fun team to work with! At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Manchester, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Role As a Program Manager for our Operational Support team, you will lead the design and delivery of large-scale programmes across the SMB Hub — from structured engagement frameworks to communications and change initiatives — that keep the Hub's commercial priorities moving and measurable. As a Program Manager, you will work closely with Sales, New Partner Experience (NMX), Account Management and Partner Support leads to ensure the right initiatives land at the right time, applying a recognised delivery methodology to keep programmes on track. This is an ideal role for an individual with strong project and time management skills who can manage multiple concurrent programmes end-to-end, while also designing long-term frameworks that drive lasting change across a large, fast-moving operation. The Team The SMB Hub brings together our commercial teams — Sales, New Partner Experience (NPX), Account Management and Partner Support — responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners across Europe, supported through our in-house contact centre in Manchester and third-party providers. The Operational Support team is the glue that holds the Hub together. Within the team, we own workforce management (WFM), commercial excellence, tooling and automation — and this role is central to delivering change, ensuring effective communication throughout the Hub, and driving commercial excellence for our partners and the Hub as a whole. Core Responsibilities Programme & Change Management Lead end-to-end delivery of large-scale SMB initiatives — from scoping and governance through to sign-off, communications and reporting — so senior teams can track commercial impact. Apply a consistent, recognised methodology (PRINCE2 or Six Sigma) to give initiatives clear milestones, risk management and quality control. Design and embed a structured engagement framework for the Hub, defining how initiatives are prioritised, resourced and measured. Strategic Planning Translate Hub priorities into actionable delivery plans that support commercial objectives, such as Ad revenue growth and partner adoption of Ads and Offers. Monitor delivery and engagement metrics (e.g. Peakon, adoption rates) and use the insight to adjust plans, manage risk and support decision-making. Collaborate with senior leadership across Sales, NMX and Account Management to align delivery capacity with Hub priorities. Stakeholder Engagement & Communication Own the SMB communications strategy — channel ownership, sequencing and accountability — to improve clarity and consistency of key messages. Produce clear, structured reporting that translates operational detail into decisions for senior stakeholders. Act as the conduit between Sales, NPX, Account Management, Partner Support and Ops, keeping a wide stakeholder group aligned and informed. What You'll Be Doing Leading delivery of the Hub's structured engagement framework, defining how initiatives are prioritised and measured. Designing and implementing strategic communications and change initiatives, ensuring cross-functional alignment and coaching teams to embed new ways of working. Applying PRINCE2 or Six Sigma to bring rigour, clear milestones and risk management to SMB programmes. Delivering the Hub's career pathway and capability-building initiatives, connecting development and learning to progression. Championing change and identifying new ways of working with Sales, NPX and Account Management to ensure agents have the right tools and content. Partnering with the commercial excellence and central teams to build robust plans that drive change through better engagement, improved efficiency or increased capability. Linking delivery directly to commercial outcomes, such as Ad revenue growth and partner adoption of Ads and Offers. Identifying risks and inconsistencies before they affect delivery, escalating and problem-solving with appropriate autonomy. What You'll Need to Thrive This is a delivery-focused role that will require an individual who can manage a number of competing priorities across a live, fast-moving Hub while keeping sight of the bigger picture. The successful candidate will be structured, comfortable applying a recognised delivery methodology, and confident communicating with stakeholders at all levels, including senior leadership. The required skills include: Strong project and programme management skills, ideally with a PRINCE2 or Six Sigma qualification (or clear demonstrable working knowledge) Excellent time management — able to prioritise, sequence and protect delivery quality across multiple workstreams Strong written and verbal communication skills, with the ability to flex style for different audiences, including senior stakeholders Proven ability to lead and deliver complex plans against deadlines, with a clear prioritisation model Comfortable working with data and metrics to track and evidence impact, not just activity A collaborative approach; able to bring the right people together across functions and build trust quickly The desired experiences include: Typically 3+ years' experience in project or programme delivery, operations, or a comparable environment Is either Six Sigma or Prince2 methodology (or equivalent) certified (Preferred) Experience delivering communications, engagement or change initiatives at scale Experience working within a commercial or contact-centre operating environment Why Join Us? At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. We aim to create a fair process that lets your skills shine — our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .